Senior UX Researcher

Responsibilities: — Own and lead UX research activities across discovery, concept validation, and usability phases — Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping — Create actionable outputs like personas, user journeys, service blueprints, and research reports — Proactively identify users to talk to—whether through clients, internal teams, or customer success — Translate research insights into product opportunities and design inputs — Collaborate with UX designers, product managers, and front-end teams throughout the design process — Help shape our research practice as we scale, including mentoring junior team members when needed — Proactively identify new opportunities for research within existing client engagements to extend project reach Requirements: — 3–6 years of hands-on UX research experience (not internships or academic) — Direct experience conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools) — Comfort working with US-based users and stakeholders, and ability to adapt research communication accordingly — Strong system-level thinking: you can map workflows, identify gaps, and untangle complex journeys — Ability to handle open-ended, ambiguous briefs—you’re someone who finds ways to start and drive the process — Familiarity with creating journey maps, service blueprints, or ecosystem maps — Excellent verbal and written communication, with a knack for explaining research to cross-functional teams Bonus Points If You Have: — Experience working in healthcare, automation, or other complex, high-stakes domains — Exposure to continuous discovery practices alongside product teams — Comfort engaging with product owners and client stakeholders to shape research direction and priorities Benefits: — Opportunities for growth and continuous learning (LinkedIn learning & professional trainings) — Flexible working hours and remote options — A collaborative and innovative team culture — Opportunity for career growth and leadership roles Location: Pune / Remote Experience: 3–6 years Type: Full-time