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Location: Dubai, United Arab Emirates Müller's Solutions is seeking a seasoned Senior AI Framework & Strategy Consultant for a 6-month contract. In this pivotal role, you will build AI Frameworks and Strategic Planning , lead the development and implementation of AI strategies that align with our clients’ business goals. You will provide expert guidance on AI frameworks, deployment methodologies, and technological innovations to drive digital transformation and competitive advantage. This role requires a blend of strategic vision, deep technical expertise, and proven consulting experience. Responsibilities: Building AI Frameworks and Strategic Planning. Develop comprehensive AI strategies and frameworks tailored to client business objectives and technological environments. Advise clients on AI technology selection, integration, and implementation best practices. Lead workshops and training sessions to educate client teams on AI capabilities, benefits, and governance. Collaborate with multi-disciplinary teams to design AI-driven solutions addressing complex business challenges. Stay current with emerging AI trends, tools, and ethical considerations to provide forward-looking guidance. Evaluate existing AI solutions and recommend enhancements to optimize performance and scalability. Support business development efforts through thought leadership, proposal development, and client engagement. Requirements Master’s degree or higher in Artificial Intelligence, Computer Science, Data Science, or a related field. At least 8 years of experience in AI strategy development, consulting, or implementation roles. Strong expertise in AI frameworks, machine learning algorithms, and deployment methodologies. Proven track record of leading AI projects and delivering measurable business value. Excellent communication skills, capable of articulating complex AI concepts to technical and non-technical stakeholders. Experience conducting workshops and facilitating training sessions. Ability to stay ahead of AI technology trends and apply innovative solutions creatively. Familiarity with AI ethics, governance, and compliance considerations. Consulting experience with multinational clients and diverse industries is a plus. Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Tbilisi, Georgia Workplace: remote Novakid is on a mission to build the best online education platform for kids worldwide. We already have over 100,000 students and 4,500 teachers in 15+ countries across Asia, Europe and Latin America, and we want to grow faster. We are looking for a Product Analyst for our Growth squad. The squad owns the product side of the funnel, from the first visit to the first payment. You will spend most of your time as its analyst, working alongside marketing analytics, who own channels and attribution. What you will do: Own the funnel metrics from visit to payment and shape the squad’s roadmap with the PM Run the experiment cycle: decide whether an idea needs a test, size it on historical data, design and read A/B tests in GrowthBook, and use region-level comparisons where a classic A/B does not fit Build and maintain dbt models with tests and code review, and Metabase dashboards on top of them Keep funnel tracking reliable by defining events and data contracts with backend engineers Develop and support our AI analytics assistant: own the Growth domain in its knowledge base, review its answers and fix what it gets wrong Take requests from other teams through the analytics team’s shared intake Our stack: BigQuery, dbt, Metabase, GrowthBook, Bloomreach, Python, git with pull-request review. Claude Code/Cursor are part of daily work. You have 3+ years as a Product Analyst, preferably in B2C or a fast-growing company Excellent SQL and hands-on experience building data marts, ideally in dbt Python for analysis (pandas, numpy, scipy or statsmodels) A/B testing from design to evaluation: power, variance reduction, multiple-testing correction A solid grasp of funnel and unit economics in a subscription business The habit of turning analysis into a decision and explaining it clearly English B1+ for business communication Nice to have Causal inference or uplift modeling Applied ML in a business context Experience building or evaluating LLM-based tools What you get Fully remote work A chance to shape the future of AI-driven education Ownership of the acquisition funnel and its metrics, not a ticket queue Dedicated time for analytics infrastructure, not only squad requests A fun, dynamic team that loves building innovative products Unlimited holidays – because we trust you to deliver Bonuses and stock options – we grow together

Location: Yerevan; Poland; Ukraine; Serbia; Valencia Workplace: remote About Provectus Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide.   Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture.   Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements. Where this role sits You will work in a small, senior pod alongside an FDX; our delivery arc is Sprint → Enable → Realize: Forward Deployed Executive (FDX) owns the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs — revenue growth, cost reduction, risk reduction. Forward Deployed Engineer (FDE) embeds with a client to change how that client operates. You own the method; nobody hands you a ticket. You map the client workflow as it actually happens, identify the business problem underneath it, build a working AI solution, present to the client in the language of outcomes, and transfer it. Provectus maintains industry Blueprints — working systems that have already shipped for a client in the same industry — so you begin from running code and tuning it to this client's specific book, regulators, and operating posture. You will be measured on whether the Business Unit's number moved, not on hours or scope delivered. Requirements: Mindset Proactive and self-directed; identify problems before they're handed to you Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job B2+ English, comfortable collaborating across distributed, multicultural teams Client Engagement You are willing to spend time understanding and doing someone else’s job on the client's side before you write a line of code Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO, presenting outcomes to them You can produce a scoped, phased delivery plan with clear deliverables, dependencies, and risks — and estimate what it will cost to build and to run Technical depth 7+ years building and running production systems. Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes Designed and shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks. Experience building and optimizing RAG systems in production Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack. Experience in making and defending architectural trade-off decisions Hands-on AWS production depth: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release Model and agent monitoring, drift detection Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs Hands-on production experience with the Claude ecosystem —  Claude Code, CLAUDE.md, hooks, skills files.  Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus What you’ll do: Take the seat Sit with the client and the Forward Deployed Executive at the start of an engagement. Learn the function from inside, not from a requirements doc, and redesign the function from first principles. Reach working fluency in a new domain — insurance underwriting, healthcare revenue cycle, asset flow. Build Design and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions). Implement and optimize RAG systems for production use cases Build the evaluation harness before you build the feature. Define what working means, instrument it, and let the evals drive the design. Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer. Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD, automated testing, monitoring, and maintainable after we leave. Hand the system over to the client. Start from the blueprint, and feed the blueprint. What you learn in the field becomes the baseline the next engagement starts from. Lead architecture reviews, produce technical design documents, and contribute to standards. Mentor engineers and share knowledge across the team. Own the outcome. Work in a pair with a FDX who carries the Business Unit’s KPIs. Your work is measured against the same number. Own the technical direction of technical proposals and scoping. Drive adoption. Change management is part of the engineering job here. Be credible with the customer’s engineers and their executives. Shape what we commit to before we commit to it. Nice to Have: Prior experience as a founder, CTO, or engineering leader who has chosen to return to individual contribution Experience in one of the industries: financial services, insurance, healthcare Consulting, professional services, or other embedded customer-facing delivery A2A: you can explain agent-to-agent interoperability AWS and Claude Code Certifications CI/CD pipeline experience (GitHub Actions, GitLab CI) Experience in an additional language (Go, TypeScript, or Rust) Experience with Apache Spark, Apache Airflow, Kafkа What We Offer: The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside Principal Architects and Forward Deployed Engineers A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance Career growth; we actively develop our engineers Access to the latest AI tools and premium subscriptions Long-term B2B collaboration Private medical insurance or a budget for your medical needs Paid sick leave, vacation, and public holidays Equipment and all the tech you need for comfortable, productive work How we hire:   Intro conversation. The role, your background and aspirations, tech questions. Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant  HR Interview. Soft skills and expectations HM interview. Tech questions; a live engineering session is also possible

Location: Riyadh, Saudi Arabia Muller's Solutions is seeking an experienced SAP FI/FM Consultant with strong expertise in SAP Financial Accounting (FI) and Funds Management (FM) to support implementation, day-to-day operations, and system optimization. The role requires solid hands-on experience in SAP FI processes including General Ledger (G/L), Accounts Payable (AP), Accounts Receivable (AR), asset accounting, and financial closing activities, along with strong Funds Management knowledge. The candidate will ensure accurate financial postings, budget control, and Availability Control (AVC), while maintaining seamless integration across SAP FI, FM, MM, PS, and CO modules. The role also involves troubleshooting complex FI posting issues, ensuring financial data integrity, and supporting business users in end-to-end financial and budgetary processes. Key Responsibilities: Provide L2 support for SAP FI/FM issues and incidents Handle end-to-end FI support activities including general ledger (G/L) postings, Accounts Receivable management and Accounts Payable Management, document processing, and financial closing support Monitor and resolve issues related to budget control (BCS) and availability control (AVC) Support and maintain derivation rules and FM master data (Fund, Fund Center, Commitment Item) Analyze and fix posting errors related to FI/FM integration with CO and MM modules Investigate and resolve FI issues such as document posting errors, tax/GL determination, and account assignments Support reconciliation between FI and FM/CO postings to ensure data consistency Work with business users to resolve tickets and provide functional guidance on FI and FM processes Ensure correct configuration and support of FI postings impacting Funds Management Requirements Requirements: 5–8 years of SAP FI/FM experience Hands-on configuration experience in SAP FI and FM with at least two end-to-end (E2E) implementations Strong knowledge of FI (GL, AP, AR, Asset Accounting) and Funds Management (BCS, AVC, derivation rules) Experience in support projects (ticket handling, issue resolution) Good understanding of integration with FI/CO, MM, and PS modules Strong troubleshooting skills in FI document postings and FM budget consumption Ability to analyze financial posting issues across FI and FM layers Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Belgrade Workplace: onsite About Unlimit   Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.   Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.   Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy. Responsibilities: Be the First Responder: Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees. Triage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to the Tier 2/System Administration team. Manage the User Lifecycle: Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access. Deploy & Maintain Hardware: Prepare, image, and deploy both Windows and Apple-based devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management. Support Equipment Procurement: Help with local hardware/software vendor communication, coordination and procurement. Office Access: Maintain and support our office access systems used by employees and visitors. Server Room: Help maintain our local and relatively basic server room, including the systems which reside there. Educate, Document & Automate: Write clear, simple "How-To" guides for our internal knowledge base to help users solve common problems on their own. Support the automation process for recurring tasks. Relevant experience The Essentials: 3+ years of experience in an IT Helpdesk or customer-facing technical support role. Customer-First Mindset: You possess excellent communication skills, and the patience to explain technical concepts to non-technical staff. Core Tech Experience: Strong hands-on experience troubleshooting and administration of Windows, MacOS, Google suite, MS Office and related tools. Experience with AI-assisted automation. Admin Basics: Familiarity with user, group and policies management in Active Directory and Google Admin console. Hardware Fundamentals: A strong understanding of laptop hardware, peripherals, and basic network concepts (Wi-Fi, VPNs, IP addresses). Bonus Points: Experience with working in as well as administration of IT Service Management tools like ManageEngine and Atlassian Jira. Basic familiarity with running PowerShell commands and scripting. Experience supporting Google Workspace (Gmail, Drive) in a corporate setting. Familiarity and basic understanding of ITIL Relevant IT certifications. Join Unlimit Team now!   Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Lusail, Qatar; Dubai, United Arab Emirates; Hyderabad, India; Lahore, Pakistan Eram Talent is seeking a Systems & Digital Operations Specialist to join our team in Saudi Arabia. The Systems & Digital Operations Specialist is responsible for the effective day-to-day administration, reliability, and continuity of TKS digital systems, user devices, and classroom technology that support teaching, learning, admissions, communications, and school operations. The role also provides operational support to the Operations team, contributing to school-wide readiness, coordination, and delivery. This is a non-managerial, hands-on role focused on execution, support, and coordination in line with TKS policies and procedures. Key Responsibilities: Administer and support core school systems including PowerSchool , Toddle, and Google Workspace for Education. Manage user accounts, permissions, and access controls in line with school policies and data protection standards. Monitor system availability and ensure timely escalation of technical issues. Support setup, configuration, and maintenance of devices (iPads, laptops, and peripherals). Maintain device inventory, lifecycle management, and coordinate repairs or replacements with vendors. Provide support for classroom and shared-space AV systems (projectors, displays, conferencing tools). Assist teachers and staff with basic troubleshooting for lessons, meetings, and school events. Support academic year readiness including onboarding, class setup, and device allocation. Maintain documentation, track tickets, licenses, warranties, and vendor coordination. Provide operational and cross-functional support to Academic, Admissions, HR, and Operations teams. Requirements Bachelor’s degree in IT, Computer Science, or a related field (preferred). Proven experience in IT support, systems administration, or digital operations. Hands-on experience supporting user devices such as laptops and tablets. Familiarity with systems like PowerSchool , Toddle, or similar SIS/LMS platforms. Experience working with Google Workspace for Education or similar tools. Strong organizational and documentation skills. Ability to follow procedures and escalate issues appropriately. Experience supporting non-technical users, ideally in a school environment. Basic knowledge of AV/classroom technology systems. Understanding of data protection, confidentiality, and IT security practices.

Location: Rome, Italy For our Office based in Rome, we are looking for a specialized Secretary to undertake a variety of administrative and clerical tasks. You will be the point of reference for all queries, requests or issues and will be an integral part of the company’s workforce by assisting a team of attorneys and Partners. As a Secretary you will assume the duty of clerical and administrative support in order to optimize workflow procedures in the office. Responsibilities Manage the daily/weekly/monthly agendas and arrange new meetings and appointments Make travel arrangements Answer phone calls and redirect them when necessary Draft and format documents (Word and PowerPoint), perform a few translations Prepare and distribute correspondence, memos and forms Open legal matters, collect AML related documents, prepare case files and provide electronic submissions Hand-deliver documents to court when required Create expense reports Facilitate the meeting of deadlines by providing timely reminders Provide support with the monitoring of trial deadlines Archive documents Update case record memories and inventories of contact details Conduct thorough documentary research Provide support with the compilation of timesheets Requirements Proven experience as Legal Secretary within an international Law Firm Proficiency in English (level C1 is required) Proficiency in MS Office Familiarity with Quadra and PCT electronic filing softwares Integrity and professionalism Familiarity with office organization and optimization techniques High time management capability Excellent written and verbal communication skills Benefits One-year temporary contract with the possibility of extension to permanent. Gross annual salary (RAL): €30,000 – €36,000, depending on the candidate’s experience and profile. Lunch tickets Agile working policy Welfare About us Across over 80 countries, Dentons helps you grow, protect, operate and finance your organization by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com Diversity & Inclusion Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture, which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons.

Location: San Francisco Workplace: OnSite At Perplexity, we're changing how the world finds answers. In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and behind all of that sits the technology infrastructure that keeps a fast-moving company running. We're looking for an IT Engineer who wants to do more than keep the lights on. This is an early, high-impact role where you'll build the systems and automations that let our team move even faster. You won't just respond to tickets or manual tasks.. You'll figure out how to make them disappear. We give our IT team the same AI tools we build for everyone else, and we expect you to use them. This role is based hybrid at our San Francisco office. WHAT YOU’LL DO: - Use Perplexity's own Computer product to build AI automations, custom skills, and IT workflows that take repetitive work off your plate. - Automate the management of users and devices so IT is as hands-off as possible. - Enable Self Service and help other departments automate their processes as well. - Manage and optimize corporate software systems. - Roll out and enforce strong security policies. - Lead IT projects across endpoint management, IAM and the IT backend QUALIFICATIONS: - 7+ years of hands-on IT systems administration experience. - Strong skills in macOS and Google Workspace. - Hands-on expertise administering and automating Okta, including securing access with strong auth policies and end‑to‑end user lifecycle automation using Okta Workflows; scripting experience with Bash or Python is highly preferred. - Sharp troubleshooting instincts across MDM, Okta and common SaaS applications. - A solid grasp of cybersecurity fundamentals, including IAM, RBAC, least privilege and encryption. - Experience managing a ticketing system, including ITIL Problem Management and creating and monitoring of SLAs. - A track record of leading IT projects from upgrade to rollout with minimum supervision. - Clear communication and a genuine interest in automating away busywork.

Location: San Francisco Workplace: OnSite At Perplexity, we're changing how the world finds answers. In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and behind all of that sits the technology infrastructure that keeps a fast-moving company running. We're looking for an IT Engineer who wants to do more than keep the lights on. This is an early, high-impact role where you'll build the systems and automations that let our team move even faster. You won't just respond to tickets or manual tasks.. You'll figure out how to make them disappear. We give our IT team the same AI tools we build for everyone else, and we expect you to use them. This role is based hybrid at our San Francisco office. WHAT YOU’LL DO: - Use Perplexity's own Computer product to build AI automations, custom skills, and IT workflows that take repetitive work off your plate. - Automate the management of users and devices so IT is as hands-off as possible. - Enable Self Service and help other departments automate their processes as well. - Manage and optimize corporate software systems. - Roll out and enforce strong security policies. - Lead IT projects across endpoint management, IAM and the IT backend QUALIFICATIONS: - 7+ years of hands-on IT systems administration experience. - Strong skills in macOS and Google Workspace. - Hands-on expertise administering and automating Okta, including securing access with strong auth policies and end‑to‑end user lifecycle automation using Okta Workflows; scripting experience with Bash or Python is highly preferred. - Sharp troubleshooting instincts across MDM, Okta and common SaaS applications. - A solid grasp of cybersecurity fundamentals, including IAM, RBAC, least privilege and encryption. - Experience managing a ticketing system, including ITIL Problem Management and creating and monitoring of SLAs. - A track record of leading IT projects from upgrade to rollout with minimum supervision. - Clear communication and a genuine interest in automating away busywork.

Location: Baku Workplace: remote ABOUT YOU We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents. Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role. If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation. Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model. Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix. Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed. Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle. During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams. Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead. Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift. Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability. Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions. Publish health reports of critical apps periodically. Qualifications and Skills 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred. Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths. Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts. Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs. Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences. Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues. Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity. Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required. Nice to Have Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements. Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM; exposure to database operations (MySQL, PostgreSQL, Redis, Kafka); and experience with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm). JIRA Service Management administration experience (workflows, automation rules, SLA timers) or ITIL Foundation certification — practical experience matters more than credentials. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: Baku Workplace: remote We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents. Qualifications and Skills 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: Berlin, Germany Workplace: hybrid At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Founding Product Manager to join one of our clients ' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Berlin • Cybersecurity & AI Startup • Recently Funded A newly funded cybersecurity startup in Berlin is looking for a Founding Product Manager to join as a founding team member and help design the core security, identity, and enforcement foundations of a next-generation AI-powered security risk management platform. It’s an early-stage startup founded by experienced cybersecurity leaders with backgrounds in Israeli Intelligence units. We are looking for a hands-on Founding Product Manager for a hybrid role based in central of Berlin. If you are passionate about cybersecurity and AI tech, thrive in fast-paced startup environments, and enjoy building complex platforms from the ground up, this is an opportunity to make a real impact. They’re building a next-generation cyber risk platform that helps enterprises understand, measure, and reduce identity risk at scale. Our goal is to turn complex identity and security data into clear, actionable risk insights that CISOs and CTOs can trust. You will work from scratch on core platform components from day one, shaping how modern enterprises manage and reason about risk using cloud-native systems and AI-driven analysis and automated enforcement through AI Agents. Key Responsibilities: Define and build product for new cyber security product from scratch Design end-to-end user journeys across the entire platform, from onboarding to daily usage and advanced workflows Define platform information architecture, navigation, and core UX principles Own wireframes, user flows , and interaction logic (from low-fidelity to production-ready concepts) Prepare tickets and own backlog Translate user needs, risk scenarios, and business goals into intuitive UI/UX decisions Contribute the product vision and translate it into a clear, actionable roadmap Ensure complex security and risk concepts are expressed in simple, usable interfaces Drive product discovery , validation, and prioritization from day zero Work closely with engineering, security, and data teams to ship the right product fast Define MVP scope, iterate based on real customer feedback, and avoid over-engineering Balance security, usability, and scalability in a complex cyber risk platform Represent the product internally and externally with customers, partners, and investors Build whole platform from scratch Must have skills: 10+ years of hands-on experience designing complex B2B SaaS web platforms for technical products Proven ability to scatch end-to-end user journeys using Figma (flows, wireframes, interactive prototypes) Strong experience with design systems and component-based UX (Figma libraries, tokens, variants) Ability to write clear PRDs, user stories, and acceptance criteria in Notion, Confluence, or similar Experience working closely with engineering teams using Jira, Linear, or GitHub Projects Solid understanding of REST APIs of SaaS integrations and backend-driven UIs (can read OpenAPI / Swagger specs) Experience defining data-heavy dashboards (tables, filters, charts, drill-downs) Strong grasp of UX for complex domains (security, risk, finance, compliance, or enterprise admin tools) Familiarity with event tracking and product analytics Experience in using TOP product AI tools Ability to run user interviews and usability testing and translate findings into product decisions Strong understanding Ability to build things from scratch at early stage startup High ownership mentality, startup mindset, and ability to move quickly. Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality . Strong problem-solving skills and ability to work in a collaborative environment. Excellent English communication skills Nice-to-have requirements: Experience with cybersecurity, IAM, GRC, or risk management platforms Understanding of RBAC / ABAC , permissions modeling, and role-based UX Experience working with AI-powered features (recommendations, scoring, summaries, user flow generators) Familiarity with data visualization libraries Exposure to frontend frameworks such as React, Next.js , or Vue (no coding required) Experience collaborating with teams using Go, Java, or Python backends Understanding of enterprise buying personas (CISO, CTO, Security, Risk teams) Experience designing multi-tenant SaaS platforms Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Experience in security or risk management products Experience designing permission models, identity graphs, or access control frameworks . Exposure to graph-based modeling (identity graph, access graph, risk graph) Familiarity with AI agents implementations Previous experience in cybersecurity , identity startups. You are a fan of rock or metal music. Excellent German communication skills Benefits: Founding Team Member Equity — ESOPs in a cybersecurity company Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible Founding Team Member Status — shape the company from day one and own critical product decisions Fresh Funding Secured — immediate runway to build, hire, and execute fast Security Contribution — contribute to security product across identity, AI agents, and enforcement High Autonomy — freedom to design and build without corporate overhead Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems Fast Career Path — opportunity evolve into leadership as we scale the product team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems Direct Impact — your product vision become the foundation of the entire platform Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum

Location: New York, NY Who We Are: Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. Additional information about Galaxy's businesses and products is available on www.galaxy.com . What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams. Who You Are: You're a product leader who has spent years in the trenches with institutional clients, guiding them through complex technical integrations — and you've come out the other side knowing where those efforts succeed, stall, or fall apart. You understand the client journey across sales, testing, and eventually go live. As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy's institutional custody and trading services. You'll work hand-in-hand with clients' technical and operations teams, as well as Galaxy's engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last — and you'll turn what you learn into documentation, tooling, and support resources that scale. What You’ll Do: Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, from initial technical scoping through go-live and steady-state usage. Act as the primary product point of contact for clients during integration, translating their requirements across market data, order entry, trade reconciliation and settlement, and post-trade reporting into clear technical and product specifications, always keeping an eye towards best in class UX and repeatable processes. Partner directly with client engineering and operations teams to troubleshoot integration issues, unblock technical dependencies, and keep complex, multi-workstream onboardings on track. Collaborate closely with engineering, trading, operations, and compliance to ensure the platform's APIs, workflows, and tooling meet the real-world needs of institutional clients integrating for custody, staking, and trading. Identify recurring friction points across client onboardings and drive the roadmap for internal tools and platform improvements that reduce integration time and support burden. Own and continuously improve Galaxy's client-facing documentation — API references, integration guides, runbooks, and FAQs — so clients can self-serve wherever possible. Define and track metrics for onboarding health (time-to-integration, support ticket volume, client satisfaction) and report progress and blockers to product and business leadership. Represent the voice of the client internally, ensuring product and engineering prioritization reflects real integration/usage pain points and institutional client needs. What We’re Looking For: 10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets. Direct, hands-on experience managing enterprise clients through technically complex integrations. Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them. Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities. Track record of building or substantially improving client-facing documentation, developer guides, or support resources. Excellent stakeholder management skills — comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously. Ability to manage multiple concurrent client relationships without losing sight of the details. Bonus Points: Experience at a crypto exchange, custodian, prime broker, or institutional trading platform. Background in technical writing or developer experience (DX) roles. What We Offer: Competitive base salary and discretionary bonus Hybrid/Flexible Working Arrangements Flexible Time Off (paid) 3% 401(k) company contribution Company-paid health and protective benefits for employees, partners, and other dependents Generous paid Parental Leave Competitive family planning benefits for US employees Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Free daily snacks and weekly breakfasts/lunches Employee Resource Groups Free virtual coaching and counseling sessions through Headspace Apply now and join us as we grow the economy that runs on code. The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives. Base Salary Range $275,000 — $300,000 USD Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! Technical Service Operations Lead (TSO Lead), Kuala Lumpur ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to have: Experience in the gaming, payments, or fintech industry. Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. BENEFITS Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: Careers | Xsolla

Location: New York, NY Workplace: OnSite ABOUT THE COMPANY Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. OUR ETHOS We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. ABOUT THE ROLE As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base. WHAT YOU’LL DO - Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues - Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions - Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality - Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes - Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered - Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights WHO YOU ARE - 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity - Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you - An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence - Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa - Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams - Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs - You lead with empathy and understand that great customer engineering is a competitive advantage NICE TO HAVE - Experience at a card issuing platform or payments infrastructure company - Familiarity with card network operations, BIN management, and transaction processing - Experience building customer engineering teams and functions THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Location: New York, NY Workplace: OnSite About the Company Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the Team You'll be the lead iOS engineer at Rain, owning mobile alongside the lead Android developer from the ground up. Our partners use Rain's issuance platform and APIs to power card programs, wallets, and payment experiences for their end users, and you'll be the person who brings those experiences to life on iOS. You'll work directly with product, design, and our platform engineering team to define what great mobile looks like for Rain's clients and their customers. What you’ll do - Own the entire iOS development lifecycle, from architecture and implementation to App Store delivery - Build polished, production-grade mobile apps that leverage Rain's issuance platform and APIs for clients and their end users - Collaborate closely with product, design, and backend engineers to define the mobile roadmap and translate platform capabilities into intuitive native experiences - Architect a clean, scalable codebase that can serve as the foundation as the mobile team grows - Integrate with Rain's APIs for card issuance, transaction management, balance queries, and other payment flows - Implement secure authentication, tokenization, and data handling appropriate for a financial services context - Drive decisions on tooling, frameworks, CI/CD, and testing strategy for mobile - Contribute to the broader engineering culture as an early team member with outsized influence on how we build You are likely to succeed if you have: - 4–10 years of professional mobile development experience, with multiple apps shipped to the App Store - Proficiency in Swift and deep familiarity with Apple's frameworks (UIKit, SwiftUI, Combine, Core Data, etc.) - Experience architecting iOS apps from scratch. You've made foundational decisions on project structure, navigation patterns, state management, and dependency injection - Solid understanding of networking layers, RESTful API integration, and secure data handling - A disciplined approach to code quality: you write testable code, value code review, and care about maintainability - Comfort working autonomously with minimal direction — you'll be the mobile expert in the room - Strong product sensibility: you think beyond tickets and advocate for great user experiences - Excellent communication skills; you can translate technical tradeoffs for non-technical stakeholders Bonus attributes: - Experience in fintech, payments, or crypto/web3 - Familiarity with card issuance, wallet UX, or financial transaction flows - Experience with WKWebView-based hybrid architectures or embedded SDK patterns - Background in building white-label or multi-tenant mobile experiences - Exposure to CI/CD tooling for iOS (Fastlane, Xcode Cloud, Bitrise, etc.) - Experience being the first or early mobile hire at a startup Things that enable a fulfilling, healthy and happy experience at Rain: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Atlanta, US Denver, US Washington DC, US Applications will be accepted until November 23, 2026. About the Role We are seeking a DCIM Administrator to build and run our Data Center Infrastructure Management program.  This technical role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. You are the operational backbone and workflow gatekeeper for all physical changes across our global network. Your meticulous work ensures every Move, Add, and Change (MAC) is executed only through a validated Nlyte work order, driving the highest level of data accuracy essential for supporting our edge and core security and performance services. We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet. Responsibilities Assist with the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand. Collaborate with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives. Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs). Be a role model and champion for continuous improvement, standardization, optimization, and automation. Workflow Execution: Administer and manage the Nlyte Workflow/Work Order processes, including; issuing, tracking, and closing all physical MAC tickets. Enforce strict adherence to the defined process by global technicians. Data Integrity Champion: Perform daily data entry, manage automated asset discovery tools, and reconcile physical inventory against Nlyte records to guarantee 99.5%+ accuracy. Asset Lifecycle Management (ALM): Own the entire asset data chain from receiving (scanning/logging) through deployment and decommissioning. Model Library Management: Maintain the Nlyte Materials Catalog, ensuring all new hardware models have precise, validated resource profiles (power, cooling, rack elevations) to enable Analyst validation. Field Training & Support: Provide hands-on training and support for global technicians on using the Nlyte mobile app, scanning tools, and required workflow procedures. Desirable Skills, Knowledge, and Experience You are a DCIM expert, highly organized and efficient operator.   You have a track record of driving operational excellence through establishing and enforcing standard operating procedures and continuous improvement efforts. You are passionate about asset management and obsessed over data accuracy.  This role is for hands-on asset and infrastructure administrators who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while maintaining optimism and grit. You are Transparent; you ensure every physical action is accurately logged and instantly visible to stakeholders globally.  You are Principled; you have an uncompromising commitment to data integrity and refuse to bypass established workflows. Education: Bachelor's degree in Information Technology, Logistics, Manufacturing, Business Administration, or a related field, or equivalent practical experience. Experience: 4+ years of hands-on experience in IT Asset Management or DCIM administration (Nlyte experience is a strong advantage). Direct experience administering a workflow or change management system, with a focus on discipline and process enforcement in a multi-site environment. Experience with change management in ERP and asset management transformation efforts. Experience operating in a high-velocity environment involving geographic dispersed Data Centers across various time zones. Technical Competencies: High proficiency in physical inventory control, including barcode/RFID systems. Deep familiarity with data center infrastructure, including server hardware, network hardware, rack elevation/density, and power distribution Knowledge of structured cabling, and cabling standards. Advanced proficiency in Excel (VLOOKUP, Pivot Tables) or basic SQL. Expert in workflow Management (MAC Process): Proven experience managing a high-volume Move, Add, Change queue. Soft Skills: Exceptional attention to detail and strong organizational skills. Excellent problem-solving and root cause analysis capabilities. Meticulous Attention to Detail: A "Zero-Defect" mindset regarding data entry. Strong verbal and written communication skills. Documentation & SOP Creation: Experience writing Standard Operating Procedures (SOPs) for remote hands technicians. Remote Training Ability: Experience training or guiding remote teams. Compensation Compensation may be adjusted depending on work location. For Colorado based hires: Estimated annual salary of $98,000 - $135,000 For Remote - Washington and Washington (Kirkland) based hires: Estimated annual salary of $120,000 - $165,000 For Washington D.C. based hires: Estimated annual salary of $120,000 - $165,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: British Columbia Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications & Skills: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Experience in the gaming industry is required. Payments or fintech industry experience is a plus. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com. The listed range is specific to British Columbia and varies based on factors such as location and experience.