Location: New York, New York, United States
About the Role
iCapital is seeking a Corporate Anti-Money Laundering (AML) Oversight Vice President to join its Regulatory and Compliance organization and support the AML team. This individual will serve as a senior subject-matter expert responsible for providing oversight of AML controls across applicable U.S. and international businesses. This role will partner closely with Legal, Compliance, Risk, business stakeholders, and other control functions to assess regulatory requirements, oversee the effectiveness of the AML control environment, identify emerging risks, and support the firm's ongoing regulatory readiness.
Responsibilities
Support the oversight, maintenance, and ongoing enhancement of the firm’s U.S. AML/CFT compliance framework, including policies, procedures, standards, internal controls, governance, and monitoring.
Monitor developments involving applicable BSA, FinCEN, OFAC, SEC, and FINRA requirements and translate regulatory changes and emerging expectations into practical enhancements to the firm’s AML control environment.
Provide AML subject-matter expertise and guidance to Compliance, Legal, Risk, Operations, Product, Technology, and business stakeholders.
Evaluate new products, services, distribution arrangements, client relationships, and business initiatives for potential AML/CFT and sanctions implications and recommend appropriate risk mitigation.
Facilitate enterprise and business-specific AML/CFT risk assessments, identify control gaps and enhancement opportunities, and establish oversight metrics and management information to monitor trends and areas requiring escalation.
Provide Compliance oversight of higher-risk customer, investor, intermediary, and counterparty relationships, including AML/KYC escalations involving sanctions exposure, politically exposed persons, adverse media, complex ownership structures, jurisdictional risk, and other elevated financial-crime concerns.
Advise stakeholders on enhanced due diligence, risk mitigation, escalation, and disposition, and support investigations involving potentially unusual or suspicious activity through the firm’s established SAR governance process.
Assist with senior-management and committee reporting on AML risk, regulatory developments, significant issues, remediation initiatives, and program effectiveness while maintaining clear documentation of the firm’s AML governance and oversight framework.
Coordinate and support AML-related regulatory examinations, internal audits, independent testing, compliance reviews, and regulatory information requests, ensuring responses and supporting documentation are complete and appropriately supported.
Provide oversight of third parties performing AML/KYC activities, including developing risk-based due diligence, monitoring, and testing standards and assessing policies, controls, staffing, systems, screening practices, escalation processes, and regulatory adherence.
Escalate material third-party or program deficiencies and oversee corrective-action and remediation plans in coordination with relevant Compliance, Operations, Legal, Technology, and business stakeholders.
Support the development and delivery of risk-based AML/CFT training and targeted guidance on regulatory expectations, emerging financial-crime risks, escalation requirements, and AML red flags to promote consistent application of AML standards across U.S. businesses.
Qualifications
10+ years of relevant experience in AML and BSA, financial crimes, regulatory compliance, or related risk-management roles within financial services
Bachelor's degree is required; JD, advanced degree, or other relevant professional certification is a plus
Significant experience within a broker-dealer, investment adviser, asset manager, private funds organization, bank, or comparable regulated financial institution
Strong working knowledge of the Bank Secrecy Act, USA PATRIOT Act, FinCEN regulations and guidance, OFAC requirements, FINRA AML requirements, and relevant SEC requirements and expectations
Experience assessing complex legal entities, private investment structures, funds, financial intermediaries, or institutional relationships strongly preferred
Able to interpret regulatory requirements and translate them into practical controls and governance standards
Strong written and verbal communication skills with the ability to communicate complex regulatory matters to senior management and business stakeholders
Demonstrated ability to challenge existing processes constructively and drive remediation across multiple functions
CAMS certification is strongly preferred
Benefits
The base salary range for this role is $155,000 to $180,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We’re hiring our first Product Enablement specialist. You will join the Product & Technical Enablement team and help our go-to-market teams get ready for every product launch, across Agents, APIs, and Creative.
You will support our global go-to-market teams. Your mission: help sellers understand, demo, and sell each new launch with confidence, with preparation that starts well before launch day.
What sets this role apart: we’re looking for someone who knows our products well enough to demo them and sell them. You have used agents, APIs, or creative tools hands-on, and you can explain how they work and why they matter to customers. You blend that with sales, solutions engineering, or product marketing experience, so you can teach sellers how to use a product, how to demo it, and how to pitch it.
This role sits within GTM Enablement and reports to the Product & Technical Enablement Lead. You will work in close partnership with:
- Product marketing and engineering teams (keeping content accurate as the platform ships)
- GTM enablement (aligning on shared onboarding infrastructure)
You will support product enablement for our go-to-market teams across Agents, APIs, and Creative, with the most day-to-day focus on API and Creative launches. This is a full-stack role on a lean team: you’ll build content, deliver training, design practice environments, and flex across products as needed.
What you’ll do
- Support new product launches: get an early heads-up from product marketing, research, and engineering, follow releases from alpha through GA, and have training ready before launch day, not the week of
- Build launch workshops: go beyond what shipped and why it matters, with hands-on workshops on how to use the product, how to demo it, and how to pitch the value
- Support competitive enablement: turn product marketing battlecards into trainings, simulations, and demo workshops, so sellers can answer parity, differentiation, and value questions with confidence
- Support product certification: help define what “product certified” means for GTM teams, and build the playbooks and training content that raise product confidence across the whole field, not only new hires
- Support everboarding and onboarding: keep training tied to new releases and capabilities, and keep content current as products ship
- Craft realistic practice environments: demo certifications, role-play scenarios, and customer simulations with scored feedback, built on our own agent technology
- Operate AI-natively: use ElevenLabs’ own voice and agent technology to build training and practice environments; default to AI tools to build faster, and teach others to do the same
- Measure what matters: define and track the percent of sellers certified within 2 weeks of GA, demo and pitch quality scores, and win rate and stage progression against named competitors, and use the data to improve each launch
Requirements
We’re looking for someone who knows our products well and can teach sellers to demo and sell them. You’ll thrive here if you:
- Have 4-7+ years as an enterprise seller or solutions engineer, or as a seller who moved into product marketing or enablement, at a SaaS, platform, or API-first company
- Are hands-on with agents, APIs, or creative tools, and understand at a conceptual level how they work
- Have demoed and pitched technical products to customers, and can explain the value, not only the features
- Have a track record of teaching, mentoring, or building training, in addition to your customer-facing work
- Are comfortable building a program from scratch, with no playbook to inherit
- Have credibility with sellers, built from time in the seat or supporting sellers directly, and work well with product marketing, research, and engineering teams
- Communicate clearly and can adapt product material for different audiences without diluting it
Bonus
- Experience at a high-growth AI/ML, developer tools, or API-first company
- Background in voice AI, conversational AI, or contact center technology
- Vertical depth in financial services, healthcare, telecom or CCaaS, or at other AI companies
- Hands-on experience with competing voice and agent platforms
- Experience running workshops or labs for sellers or customers
- Experience building role-play, simulation, or demo practice environments
Location
Remote-first, globally distributed role. Expect occasional travel to team hubs and onboarding sessions. Candidates should be able to work effectively across US and European time zones.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Remote
What you’ll be part of
Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.
The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.
Who we want
This is a role for someone who wants to work on a hard problem, deliver real impact and be pushed to be the best version of themselves. As a Business Development Representative, Provider, you’ll report to the VP of Business Development and partner closer with our Provider team. You will own a critical component of Garner's provider go-to-market motion, owning initial outreach to targeted health system and provider partners, working in conjunction with the sales and marketing teams. This is a builder's seat: our outreach playbook is still being written, and the person in this role will help write it.
What you will do
Generate qualified meetings and pipeline for Garner’s Provider organization, while meeting or exceeding target BDR activity metrics
Work with and leverage sales teammates to develop targeted lists, call strategies, and messaging to drive opportunities
Utilize business and industry knowledge to research accounts, identify key targets, generate interest, identify compelling events, and develop accounts
Conduct high-level discovery conversation in target accounts
Manage, track and report on all activities using Salesforce
Contribute to the creation of a repeatable go-to-market playbook, providing feedback to the Product, Sales, and Account Management teams while continuously improving our messaging, targeting, and objection handling
What we're looking for
1 - 3 years relevant work experience, ideally in a fast paced selling environment
Positive and energetic phone skills, excellent listening skills and strong writing skills
Inbound and outbound calling experience
Proficient in Salesforce, Outreach, and ZoomInfo
Experience with healthcare a plus
A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
A desire to do work that matters: and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions. You engage with AI tools as part of how you do your best work, and hold yourself accountable to outcomes that matter beyond your team’s metrics.
What you’ll get here
You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.
At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.
Compensation Transparency:
The base salary for this position is $70,000 - $75,000. This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Fraud and Security Notice:
Please be aware of recent job scam attempts. Our recruiters use
getgarner.com
and
garnerhealth.com
email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement
here
and to
candidateprotection@garnerhealth.com
.
Equal Employment Opportunity:
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at
talent@garnerhealth.com
.
Location: New York, New York, United States
About the Role
iCapital is looking to hire a Compliance Associate to join its Regulatory and Compliance team to lead the review and approval process for investor AML and KYC with a strong private fund focus. This role will be responsible for ensuring compliance with all AML and KYC regulatory requirements and generally assisting the Legal and Compliance teams with various compliance-focused tasks.
Responsibilities
Review of investor and client AML and KYC documentation, client communications, quarterly reporting and ongoing monitoring
Perform third party reliance testing and monitoring.
Collaborate across various business lines on new initiatives, providing compliance guidance.
Conduct AML screening review and dispositions.
Assist in preparing for and responding to inquiries and audits.
Qualifications
1-4 years of alternatives experience, preferably with both broker dealer and registered investment advisor experience
Strong knowledge of the Investment Company Act of 1940, Securities Act of 1933 and Cayman Islands Anti-Money Laundering Regulations
AML and KYC knowledge of regulatory requirements for private fund investors
Experience with AML screening resolution vendor tools (i.e. LexisNexis, Worldcheck, ComplyAdvantage)
Excellent verbal communication skills with the ability for personal interaction
Thrives in a fast-paced environment with a continuous learning mindset
Self-motivated with robust project management and process development skills
ACAMS certification is preferred
JD is a plus
Benefits
The base salary range for this role is $85,000 to $110,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Paris; Zurich; Warsaw; London
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Research Software Engineer on the Sandboxes team, you will design, build, and operate the platform that runs isolated environments for untrusted code at massive scale. Our work spans distributed systems, low-level virtualization, and product-minded platform design. Engineers on this team move between deep infrastructure work and understanding how researchers actually use the platform.
This is a software engineering role, not an ML research role. You do not need prior ML experience; what matters is writing clean, reliable systems code that scales. You will join a small, senior team where the wrong hire is worse than no hire.
WHAT YOU WILL DO
- Design, build, and operate the sandboxing platform that runs untrusted code at scale across multiple Kubernetes clusters, from our own bare metal data centers to hyperscalers.
- Develop the sandbox runtime leveraging Firecracker, enabling fast startup, snapshotting, and efficient scheduling without blocking expensive hardware.
- Obsess over performance and latency optimisation allowing us to reach millions of concurrent sandboxes.
- Write robust, well-tested systems code in Rust and Python; review code, CI/CD, and observability across the platform.
- Own cross-cluster networking, security boundaries, isolation guarantees and monitoring for suspicious activity.
- Collaborate with researchers and ML engineers who use sandboxes for synthetic data generation and RL training, turning their needs into platform features.
WHAT WE'RE LOOKING FOR
- A strong background in software engineering and distributed systems, with experience building and operating large-scale infrastructure.
- Deep expertise in at least one of: Kubernetes and cluster operations, cross-cluster networking, observability, or low-level virtualization.
- Fluency in Python or Rust; comfortable writing systems code where performance and security matter.
- Strong software-design instincts: modular code, testing, CI/CD, observability, and a bias for reliability.
- A self-starter who learns fast. Core skills matter more than specific tools — we value meta-learning ability and motivation highly.
- Low-ego, collaborative, and comfortable with ambiguity in a small, high-ownership team.
NICE-TO-HAVES
- Experience with Firecracker, microVMs, or similar virtualization technologies.
- Product-mindedness: understanding of how sandboxes are used for synthetic data generation or RL training.
- Experience with GPU clusters, CUDA, or ML workloads.
- Prior SRE or platform engineering experience at scale.
- Open-source contributions or widely used internal tools.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic’s Applied AI team helps the world’s largest organizations put Claude to work. As a Cybersecurity Specialist on Applied AI, you’ll be part of an overlay team of domain experts who sit alongside our enterprise account teams and bring deep security expertise to the accounts where it matters most.
You won’t own an account. You’ll be the security expert the account team pulls in to win and grow the most important security conversations: helping CISOs and security leaders see where Claude can take on real security work, then guiding them from early pilots to durable, production workloads. You’ll cover a portfolio of enterprise accounts across regulated industries like financial services, insurance, and healthcare, strategic accounts like semiconductors (IP protection, industrial control systems, export controls), and digital natives and public sector agencies, each with its own threat model.
How this team works
You partner with account executives, account architects, and generalist Applied AI engineers, who own the customer relationship and the broader technical engagement. You bring the security depth they don’t have time to build.
You work across many accounts at once, so the playbooks, reference implementations, and evaluation approaches you build are reused across the field, not just for one customer.
You are the connection point between the field and Anthropic’s Product, Research, and Engineering teams, turning what you see in customer security programs into product feedback.
You work alongside ISVs, systems integrators, and managed security providers who already serve these customers, enabling them where they own the engagement rather than competing with them.
Responsibilities
Join account teams to understand a customer’s security program, identify where Claude can do meaningful security work, and turn that into a technical plan and business case
Serve as the security-domain technical advisor on strategic enterprise accounts, from discovery through deployment
Move customers from one-time code scanning to sustained security workloads: application security in the SDLC, continuous automated penetration testing, alert triage and investigation, and threat intelligence that answers “does this new vulnerability affect us, and where”
Build and maintain reference implementations, harnesses, and evaluation approaches, and help customers adapt them to their own environments and controls
Run workshops and hands-on sessions where customer security teams use Claude on their own code and workflows
Equip partners to deliver Claude-powered security outcomes, with a clear line between what Anthropic delivers and what partners deliver
Speak credibly to every audience, from appsec engineers to CISOs and executives, including how to explain the value and risk of security work in business terms
Define and track adoption depth for each security workload across your accounts, and work with Product and Engineering on the telemetry to measure it
Write the playbooks and best practices the rest of the field can reuse, including how Claude complements the security tooling customers already own
Develop reference customers who can speak to the value they’re realizing
Stay current on frontier LLM capabilities and the new classes of vulnerabilities and attacks they surface
Travel occasionally to customer sites for workshops and technical deep dives
You may be a good fit if you have
5+ years in security roles, with hands-on depth in at least two of: application security and secure SDLC, offensive security and penetration testing, detection and response, or threat intelligence and vulnerability management
Experience in a technical customer-facing role (Solutions Architect, Sales Engineer, security consultant, TAM), or on a security team where you had to win investment from leadership
Experience with large enterprise customers and complex, multi-stakeholder buying cycles, including working alongside the vendors and partners already in the account
The ability to translate between security teams, engineering teams, and executives
Comfort with Python, CI/CD, and cloud environments, plus hands-on experience using LLMs for security work such as code review, vulnerability discovery, triage, or investigation
A love of teaching and a collaborative approach to working across teams and balancing competing priorities
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$300,000
—
$400,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are looking for a seasoned backend engineer to design, build, and scale the backend systems powering OKX’s DEX trading products.
You will own critical parts of the trading lifecycle—from quote discovery and order management to transaction submission, execution tracking, and reconciliation. Working closely with product, frontend, smart contract, and infrastructure teams, you will deliver secure, reliable trading experiences across multiple blockchain ecosystems.
This is a hands-on engineering role with meaningful architectural ownership and opportunities to grow into technical leadership.
What You’ll Be Doing
Design and develop backend services for quote aggregation, order management, transaction orchestration, and execution tracking.
Build reliable integrations with DEX protocols, liquidity sources, blockchain RPC providers, and indexing services.
Define clear order and transaction state models, with robust handling of retries, duplicate requests, partial failures, and recovery.
Ensure trading services remain reliable under high concurrency, traffic spikes, and degraded external dependencies.
Implement appropriate rate limiting, concurrency controls, resource isolation, and graceful degradation.
Optimize database access, transaction boundaries, caching, and asynchronous processing.
Establish monitoring, alerting, load testing, and incident-response practices for critical trading flows.
Support trading workflows across multiple blockchain ecosystems.
Handle transaction submission, confirmation tracking, failed or dropped transactions, and chain reorganizations.
Build data synchronization and reconciliation mechanisms to maintain consistency between backend records and on-chain execution.
Translate product requirements into practical technical designs and production-ready services.
Own features through implementation, testing, rollout, and post-launch operation.
What We Look For In You
5+ years of professional backend engineering experience, including ownership of production systems.
Strong proficiency in Java and its backend ecosystem.
Solid understanding of concurrency, distributed systems, relational databases, caching, and messaging systems.
E
xperience building high-availability services and diagnosing performance or reliability issues in production.
Understanding of blockchain transactions, smart contract interactions, and common DeFi trading mechanisms.
Ability to independently drive a feature from technical design through production deployment.
Strong ownership, sound engineering judgment, and effective cross-functional communication.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: London, United Kingdom
Workplace: hybrid
Global University Systems (GUS) is one of the world's leading education groups, bringing together a diverse network of higher education institutions, academic partners and student recruitment organisations across multiple countries.
With more than 11,000 colleagues and 36 academic institutions worldwide, we combine global scale with an entrepreneurial mindset, creating opportunities to innovate, grow and make an impact.
As an ambitious international organisation, we continue to evolve, invest and expand. We offer the opportunity to work across a complex global portfolio, with genuine ownership and the ability to influence business performance at Group level.
The opportunity
We are looking for an exceptional Director of Business Performance & Portfolio Management to establish and lead a new Group-wide performance capability.
This is a high-impact senior leadership role with a clear mandate to drive stronger financial and operational performance, sharpen accountability and turn insight into action across our international portfolio.
Working closely with CEOs, CFOs and senior leadership teams, you will get beneath the numbers to understand what is driving business performance, identify where intervention is required and ensure clear recovery plans are owned and delivered.
This is much broader than a traditional reporting role. You will bring together business performance, portfolio management, commercial finance, performance improvement and value creation, creating a consistent approach to how performance is measured, challenged and improved across the Group.
What you'll be doing
As Director of Business Performance & Portfolio Management, you will:
Establish and lead the Group-wide business performance and portfolio management capability, including its operating model, governance and ways of working.
Develop a consistent performance framework covering KPIs, scorecards, financial performance, operational performance and executive performance reviews.
Lead structured performance reviews with institutional and functional leadership teams.
Analyse business performance to identify underlying commercial, financial and operational drivers.
Provide independent, evidence-based challenge where businesses or institutions are underperforming.
Develop and oversee performance improvement and recovery plans, ensuring clear ownership, milestones and measurable outcomes.
Track commitments through to delivery and escalate where progress is insufficient.
Use portfolio-level analysis and cross-institution benchmarking to identify performance gaps, risks and opportunities.
Translate complex financial and operational information into clear, commercially focused recommendations.
Provide senior leadership with concise insight into portfolio performance, business performance, risks and opportunities.
Build strong relationships with senior stakeholders while maintaining the independence required to provide constructive challenge.
Build and lead a high-performing performance management capability.
What we're looking for
You will bring:
Significant senior-level experience in a complex, multi-entity or international organisation.
A strong track record of diagnosing and addressing business underperformance.
Excellent commercial and financial acumen, connecting financial results with operational and strategic performance.
Experience developing KPIs, performance frameworks, scorecards and executive review processes.
Strong analytical capability and an ability to identify the drivers behind financial and operational performance.
The credibility to influence and constructively challenge CEOs, CFOs and senior leadership teams.
Experience developing recovery or performance improvement plans and driving actions through to measurable outcomes.
Experience establishing a new performance, commercial or portfolio capability would be particularly valuable.
Experience within private equity portfolio operations, value creation or another highly performance-focused environment would be advantageous.
What we offer:
Hybrid working -
most roles offer hybrid or flexible arrangements to support work-life balance.
Contributory Pension Scheme -
5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.
Private Medical Insurance (T&C's apply) -
prioritising your wellbeing with speedy access to healthcare whenever you need support.
25 days annual leave plus bank holidays -
time to rest, recharge, and balance life beyond work.
Season Ticket Loan (T&C's apply) -
spread the cost of your commute with an interest-free travel loan.
Eye Care Vouchers -
support for regular eye tests and essential eyewear.
Training & Development opportunities (T&C's apply) -
access to short courses via FutureLearn and Group-wide professional development programmes.
Staff Discount Scheme -
via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc
Employee Assistance Programme -
confidential support for your wellbeing, whenever you need it.
Refer a Friend Scheme for staff members (T&C's apply) -
earn rewards for helping us bring great talent into the team
If you feel this is the role you are looking for, please click below to apply for the role!
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Our data privacy policy can be viewed
here
.
Location: London, United Kingdom
Workplace: hybrid
Global University Systems (GUS) is one of the world's leading education groups, bringing together a diverse network of higher education institutions, academic partners and student recruitment organisations across multiple countries.
With more than 11,000 colleagues and 36 academic institutions worldwide, we combine global scale with an entrepreneurial mindset, creating opportunities to innovate, grow and make an impact.
As an ambitious international organisation, we continue to evolve, invest and expand. We offer the opportunity to work across a complex global portfolio, with genuine ownership and the ability to influence business performance at Group level.
The opportunity
We are looking for an exceptional Director of Business Performance & Portfolio Management to establish and lead a new Group-wide performance capability.
This is a high-impact senior leadership role with a clear mandate to drive stronger financial and operational performance, sharpen accountability and turn insight into action across our international portfolio.
Working closely with CEOs, CFOs and senior leadership teams, you will get beneath the numbers to understand what is driving business performance, identify where intervention is required and ensure clear recovery plans are owned and delivered.
This is much broader than a traditional reporting role. You will bring together business performance, portfolio management, commercial finance, performance improvement and value creation, creating a consistent approach to how performance is measured, challenged and improved across the Group.
What you'll be doing
As Director of Business Performance & Portfolio Management, you will:
Establish and lead the Group-wide business performance and portfolio management capability, including its operating model, governance and ways of working.
Develop a consistent performance framework covering KPIs, scorecards, financial performance, operational performance and executive performance reviews.
Lead structured performance reviews with institutional and functional leadership teams.
Analyse business performance to identify underlying commercial, financial and operational drivers.
Provide independent, evidence-based challenge where businesses or institutions are underperforming.
Develop and oversee performance improvement and recovery plans, ensuring clear ownership, milestones and measurable outcomes.
Track commitments through to delivery and escalate where progress is insufficient.
Use portfolio-level analysis and cross-institution benchmarking to identify performance gaps, risks and opportunities.
Translate complex financial and operational information into clear, commercially focused recommendations.
Provide senior leadership with concise insight into portfolio performance, business performance, risks and opportunities.
Build strong relationships with senior stakeholders while maintaining the independence required to provide constructive challenge.
Build and lead a high-performing performance management capability.
What we're looking for
You will bring:
Significant senior-level experience in a complex, multi-entity or international organisation.
A strong track record of diagnosing and addressing business underperformance.
Excellent commercial and financial acumen, connecting financial results with operational and strategic performance.
Experience developing KPIs, performance frameworks, scorecards and executive review processes.
Strong analytical capability and an ability to identify the drivers behind financial and operational performance.
The credibility to influence and constructively challenge CEOs, CFOs and senior leadership teams.
Experience developing recovery or performance improvement plans and driving actions through to measurable outcomes.
Experience establishing a new performance, commercial or portfolio capability would be particularly valuable.
Experience within private equity portfolio operations, value creation or another highly performance-focused environment would be advantageous.
What we offer:
Hybrid working -
most roles offer hybrid or flexible arrangements to support work-life balance.
Contributory Pension Scheme -
5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.
Private Medical Insurance (T&C's apply) -
prioritising your wellbeing with speedy access to healthcare whenever you need support.
25 days annual leave plus bank holidays -
time to rest, recharge, and balance life beyond work.
Season Ticket Loan (T&C's apply) -
spread the cost of your commute with an interest-free travel loan.
Eye Care Vouchers -
support for regular eye tests and essential eyewear.
Training & Development opportunities (T&C's apply) -
access to short courses via FutureLearn and Group-wide professional development programmes.
Staff Discount Scheme -
via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc
Employee Assistance Programme -
confidential support for your wellbeing, whenever you need it.
Refer a Friend Scheme for staff members (T&C's apply) -
earn rewards for helping us bring great talent into the team
If you feel this is the role you are looking for, please click below to apply for the role!
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Our data privacy policy can be viewed
here
.
Location: New York, New York, United States
About the Role
iCapital is looking to hire an Executive Assistant Contractor to provide administrative support to managing directors in the New York and tri-state area offices. This individual will regularly interact and work with senior members of the team including managing directors and managing partners.
Responsibilities
Manage calendars of several senior managers with a high level of detail, coordinating, and prioritizing daily tasks.
Arrange complex and detailed travel plans.
Process expense reports in a timely manner.
Format information for internal and external communications such as memos, emails, presentations, and reports.
Help move along deliverables, facilitate special requests, and contribute and execute last-minute ideas.
Work as part of the larger Facilities and Administration team and support fellow executive assistants as needed.
Qualifications
7+ years of experience as an executive assistant working with senior level management
Undergraduate college degree is required
Able to manage up through tact and anticipation of needs
Possess a strong attention to detail and a high level of confidentiality
Proficient in using Microsoft Office (Word, Outlook, Excel, and PowerPoint)
Excellent written and verbal communication skills
Strong experience managing schedules and processes in a fast-paced environment
Experience scheduling global travel, across multiple time zones, and multi-leg trips
Team player and comfortable working with 30+ people, reporting to a senior admin
Comfort operating within a dynamic environment and executing in situations where paths are uncharted
Able and willing to provide executive support beyond the scope of a typical workday
Benefits
The hourly pay range for this role is $50/hr to $55/hr. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Mississauga, Ontario
Workplace: hybrid
Job Title: Director, Billing to Cash
Location: Mississauga, ON - Hybrid
**Travel to Office expectations**
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The Billing to Cash team supports the full customer billing-to-cash lifecycle across PointClickCare's business units, including billing, cash application, collections, escalations, account resolution, and credit risk. The team partners closely with Accounting, Treasury, Sales and GTM leadership, Finance Customer Support, and Account Services to improve Order-to-Cash effectiveness and the customer experience.
Position Summary:
Reporting to the Senior Director, Finance Operations, the Director of Finance, Billing to Cash leads a team of high-performing managers and individual contributors to ensure the billing-to-cash process is frictionless for customers and maximizes cash collections. This highly impactful role leads a high-volume Billing to Cash department with more than $700M in annual collections. The successful candidate will bring strong customer service and business-partner skills, leadership capability, and business acumen to support Order-to-Cash effectiveness.
Key Responsibilities:
Oversee the effectiveness and efficiency of billing, collections, escalation management, and account resolution across the Accounts Receivable portfolio for all business units.
Ensure the effectiveness of the cash application process to support accurate customer statements.
Identify customer payment trends and develop strategic solutions to protect revenue and support cash collection targets.
Drive collections efficiency through payment automation, including ACH adoption, and optimized billing frequency.
Leverage systems, enhance processes, and break down silos to create a best-in-class Billing to Cash team.
Develop and drive Key Performance Indicator reporting for management and internal teams to support working capital targets, including DSO and inputs to Free Cash Flow, and improve operational efficiency.
Develop and implement a customer risk management framework, policies, and procedures to maximize cash flow and minimize bad debt risk, including credit risk, bankruptcies, unclaimed property, and collateral consents.
Serve as the Finance gatekeeper for extending credit to customers with poor payment history or elevated credit risk, while partnering with Sales and Commercial teams to structure terms responsibly and unlock revenue opportunities.
Partner with Treasury to provide reliable cash flow forecasts.
Partner with controllership and revenue accounting to support timely and accurate financial reporting and period-end close.
Oversee billing validations to support invoice accuracy and timely customer delivery.
Partner with internal stakeholders to resolve upstream issues, optimize billing operations, and minimize billing issues.
Develop a high-performing, tech-forward team that can solve issues end to end and serve as subject matter experts in their areas.
Perform other duties as assigned by management to support overall team objectives.
Required Skills & Qualifications:
University education in a relevant discipline; Finance or Accounting preferred.
5+ years of experience leading teams of people managers.
Ability to lead a high-volume Accounts Receivable department collecting more than $500M annually.
Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
Extensive expertise in Order-to-Cash processes and best practices.
Credit control and statutory knowledge, including Anti-Money Laundering and Escheatment.
Strong leadership skills, including team building and motivation, transformation, and organization design.
Demonstrated commitment to PointClickCare's core values: People, Passion, and Performance.
Preferred Experience:
Experience in the SaaS industry and with acute and/or post-acute customers.
Experience with major billing-to-cash systems and implementations.
Experience working with Sales Operations, Revenue Operations, and Customer Success teams.
M&A and integration experience.
Experience developing reporting to measure performance.
Experience deploying AI, RPA, or workflow automation tools within Finance or Order-to-Cash operations.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $144,100 - $160,200 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks
Benefits starting from Day 1
Retirement Plan Matching (RRSP & 401K)
Flexible Paid Time Off
Lifestyle/Wellness Spending Account
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Learning Programs & Resources
Employee Recognition … and more!
Equal Employment Opportunity:
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
#LI-Hybrid
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Shift work required for eligibility
Job Summary:
As a Solutions Analyst, you are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. Being a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues.
In Customer operations, being a support liaison means you must solve technical issues both internally and externally, and maintain strong communication between both sides, reporting into the Manager, Customer Support for all technical support needs.
Key Responsibilities:
•Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications.
•Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings.
•Troubleshoot technical issues through log analysis, research, and problem recreation.
•Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution.
•Leverage and contribute to the internal knowledge base to improve support efficiency.
•Consistently meet or exceed service delivery standards and key performance indicators (KPIs).
•Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system.
•Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required.
Your Key Strengths:
•Exposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.
•1-2 years of SaaS support experience, Technical Support, and or Operations Support environment
•Understanding of clinical workflows in long term care or medical facilities (preferred, not required)
•Strong understanding of business workflows and processes within SaaS or enterprise applications.
•Proven problem-solving skills and the ability to manage customer expectations.
•Excellent written and verbal communication skills.
•Comfortable in fast-paced, high-demand environments.
•Quick learner with strong technical aptitude; detail-oriented, analytical, patient, and an active listener.
•Experience collaborating with cross-functional technical teams (e.g., Product, Engineering, QA).
•Experience supporting and troubleshooting web-based SaaS applications.
•Familiarity with diagnostic/observability tools and techniques used to resolve customer issues (preferred).
•Experience with CRM/help desk platforms (e.g., Salesforce Service Cloud, Zendesk, or similar).
#LI-MG1
#LI-Remote
Corp B - S2
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $58,000 - $63,000 with fulltime benefits!
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Overtime-Eligible
Location: New York; Charlotte; Atlanta; Washington D.C.; Boston
Workplace: Remote
WHY PRODUCT ENGINEERING AT LANGFUSE
Your work will have an outsized impact.
Everything you build is open source (MIT-licensed) and immediately visible. Langfuse has 35,000+ GitHub stars and our SDKs are downloaded more than a hundred million times per month. When you ship a new feature the community notices in GitHub issues, on X, and in our community channels.
Product engineers at Langfuse are the people who deliver new features end-to-end to our users. You own the product thinking from understanding the user problem to deciding what to build to shipping the solution.
You will also have direct exposure to how cutting-edge LLM applications are built. The users you serve are some of the best and most ambitious software engineers leveraging Langfuse to improve their applications. Deeply understanding the problems they solve will help you design the best possible product and along the way makes you an expert on LLM engineering yourself.
YOU WILL GROW AT LANGFUSE BY
- Own features end-to-end: from talking to users, to writing the spec, to shipping the code and docs, to writing the changelog post https://langfuse.com/changelog with your name on it. To give you a sense: recent features a single engineer owned include the Langfuse for Agents https://langfuse.com/changelog/2025-11-05-langfuse-for-agents release (new trace views, agent graphs, semantic span labels), the TypeScript SDK v4 https://langfuse.com/changelog/2025-08-28-typescript-sdk-v4-ga rewrite on OpenTelemetry, and managing dashboards via API/CLI/MCP https://langfuse.com/changelog/2026-07-17-dashboard-and-widget-operations-in-api.
- Work across the full stack: and we mean full. Our surface area is wide: React frontend, Next.js backend, ClickHouse analytics, Python and TypeScript SDKs, public docs, Terraform modules, and more. You'll touch whatever the feature needs. One week you might be writing a new ClickHouse query for cost analytics, the next you're designing an SDK API, the next you're building a new rust worker for faster data processing.
- Talk to users constantly: jump on calls, respond in community channels, and route support requests. At Langfuse, support is how we build conviction about what to build next. Our handbook says it best: support by engineers is a core value proposition.
- Write public documentation about the features you own. At Langfuse, docs are product.
- Ship publicly during Launch Weeks: we've run four Launch Weeks https://langfuse.com/blog/2025-10-29-launch-week-4 so far, dropping a new feature every day for a week. Engineers present the features they built to the community.
WHAT WE’RE LOOKING FOR
- Someone who has built features or even entire products from scratch end-to-end
- Experience building and shipping user-facing products end-to-end, ideally in TypeScript/React and with exposure to data-intensive backends
- Someone who can manage projects themselves. You know how to develop strong conviction about what to build and how to ship it.
- Taste for great developer experience: you care about API design, UI details, and clear documentation
- Interest in open source software and genuine excitement about talking to developers about their problems
- Thrives in a small, accountable team where your output is visible and matters
- CS or quantitative degree preferred
Bonus points:
- Experience with ClickHouse, analytics databases, or building complex data visualizations
- Former founder or early startup experience
- Contributions to popular open source projects
- ML/AI background or familiarity with the LLM framework ecosystem
No candidate checks all boxes. If you feel you are a good fit for this role, please go ahead and apply.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: New York; Charlotte; Atlanta; Washington D.C.; Boston
Workplace: Remote
WHY BACKEND ENGINEERING AT LANGFUSE
Your work will have an outsized impact.
Langfuse ingests terabytes of AI tracing data per day. When a Fortune 50 company instruments their application with Langfuse, they hit the infrastructure you built. Everything you ship is open source and immediately visible.
The core of your role is making Langfuse fast and affordable at scale: owning the ingestion pipeline, optimizing ClickHouse data models and queries so dashboards load instantly, and building the backend abstractions that let product engineers ship data-heavy features without reinventing the plumbing each time.
You will also make sure Langfuse runs everywhere. You’ll operate Langfuse Cloud across multiple production environments, and make self-hosting effortless. You will support a single Docker Compose setup to enterprise-grade Helm chart deployment.
You won’t be solving these problems alone. Langfuse is now part of ClickHouse, which means the people who built the database you’re optimizing are one channel away. Few backend roles give you that kind of access to the internals of your core datastore.
YOU WILL GROW AT LANGFUSE BY
- Own and optimize our ingestion pipeline: Langfuse ingests massive volumes of tracing data through a pipeline that flows from our API to ClickHouse. You'll work on throughput, latency, reliability, and cost efficiency at every stage of this pipeline.
- Make ClickHouse fast: our tracing data lives in ClickHouse. You'll design schemas, optimize merge strategies, tune batch inserts, write and review analytical queries that power dashboards and the UI. You'll become an expert on ClickHouse internals — and you'll have the ClickHouse database engineering team one channel away.
- Build new infrastructure-heavy features: things like LLM-as-a-Judge (where we post-process large volumes of ingested data asynchronously), alerting at scale, client-code execution, or batch dataset operations. Build the foundation and, if you like, dip your toes into the frontend for those.
- Test with real data in production: when evaluating a new ClickHouse schema, migration, or query optimization, you'll run load tests against production data to validate that changes actually improve things. We don't guess at performance. We prototype new table designs, run them in parallel on real traffic, and compare before committing.
- Scale for what's next: we're growing fast and new product directions like complex long-running agent observability and real-time evaluation push the infrastructure in new ways. You'll be thinking ahead about what breaks at 10x scale.
LEARN MORE ABOUT OUR INFRASTRUCTURE
- From Zero to Scale: Langfuse's Infrastructure Evolution https://langfuse.com/blog/2024-12-langfuse-v3-infrastructure-evolution — deep dive into how we went from Postgres to ClickHouse
- Max talking infrastructure at ClickHouse OpenHouse Amsterdam https://www.youtube.com/watch?v=NXYQ5odATrM — recording of our CTO walking through the architecture
- Architecture https://langfuse.com/handbook/product-engineering/architecture
WHAT WE'RE LOOKING FOR
- Strong backend engineer who gets excited about database internals, query optimization, and distributed systems
- You get excited when working with a ton of data
- Experience with analytical databases, data pipelines, or high-throughput event processing. ClickHouse experience is a big plus but not required
- You organize yourself. You have strong opinions about what to build and how to ship it
- Comfortable reading and writing TypeScript (our backend) and SQL
- Interest in open source software and genuine enjoyment talking to users about their scaling challenges
- Thrives in a small, accountable team where your output is visible and matters
- CS or quantitative degree preferred
Bonus points:
- Experience with ClickHouse, other OLAP databases, or observability infrastructure
- Former founder
- Background in building data-intensive systems at scale
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: New York; Boston; Europe
Workplace: Remote
Langfuse is hiring its first Product Manager. You will work with the founders to define the product vision and set the strategic direction. You will also work with Solution Architects, sales, and marketing. Your input will help shape product decisions.
Engineers at Langfuse own delivery from start to finish. They help find solutions and turn them into technical requirements. They implement and launch the work. They support each launch with documentation and changelogs. They also speak directly with customers to receive feedback on features and educate the roadmap. The whole company helps shape the quarterly roadmap. The engineering team then delivers it.
As Product Manager, you will look beyond the current quarter. You will build a deep understanding of our market and emerging trends. You will also study how engineers use AI to build agentic applications. You will use these insights to create clear product artifacts. They will define the user problems we want to solve and how we want to solve them.
WHAT YOU WILL DO AT LANGFUSE:
- Shape the product direction and translate long-term opportunities into clear priorities.
- Turn customer, community, and market insights into decisions about what to build and what not to build.
- Lead new product areas from research and scoping through launch.
- Work closely with founders, engineers, designers on APIs, SDKs, infrastructure, UX, and documentation.
- Align founders, engineering, sales, marketing, and key customers without introducing unnecessary processes.
- Make the product-engineering team more effective through clear context, strong judgment, and concise written briefs.
- You will own the quarterly roadmapping process and propose in which direction we should develop Langfuse.
WHAT YOU WILL NOT DO:
- Project Management for engineers. Everyone here can organize themselves, you do not need to do this.
- Slice large projects into Linear tickets. Single engineers execute on large projects in Langfuse.
- Communicate between customers and engineers. Engineers talk to customers daily.
WHAT WE ARE LOOKING FOR:
- An experienced PM from developer tools, observability, infrastructure, data, or a similarly technical product.
- Technical enough to reason credibly about APIs, SDKs, architecture, and UX tradeoffs.
- You are hands-on: you test products, you talk to users, you maybe build a small prototype.
- Strong strategic thinking, prioritization, and product taste.
- Comfortable with ambiguity, autonomy, and a fast-moving environment.
- Pragmatic, calm, organized, and focused on shipping.
- Excellent written and spoken communication.
- Deeply interested in AI and already using AI tools extensively.
- Experience with open source, enterprise software, or major platform shifts is a plus.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Mississauga, Ontario
Workplace: hybrid
Job Title: Director, People Strategy and HR Portfolio (Project) Management
Location: Mississauga, ON - Hybrid
**Travel to Office expectations**
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The People Strategy & Transformation (PST) is PointClickCare's HR strategy, organizational design, and portfolio management pillar. The team includes HR Business Partners, Organizational Design & Effectiveness, People Experience, and the HR Strategy & Enablement function, with a dotted-line partnership to Internal Communications. PST is responsible for ensuring HR's work across every Center of Excellence is planned, resourced, sequenced, and tracked against business outcomes — spanning a portfolio of Pillar Initiatives, Cross-Pillar Projects, and Program Roll-Ups delivered across all four HR solution groups.
Position Summary:
The Director, People Strategy and HR Portfolio (Project) Management s is the VP, People Strategy & Transformation's strategic thought partner in building and running PointClickCare's HR Portfolio Management Office (HR PMO) — co-designing the strategy, governance model, capacity methodology, and dashboard reporting that let HR plan, resource, and track its work against business outcomes. This is a net-new function: no HR PMO currently exists at PointClickCare, and this role will design these mechanics in partnership with the VP rather than operate a system someone else has already built.
Operating with significant design authority but without direct reports or final decision rights on cross-functional trade-offs, this role earns influence through the credibility of the mechanics it builds and runs. It operates across all four HR solution groups without formal authority over any of them, serves as the VP's thought partner on HR strategy and the HR SLT prioritization process, and convenes HR initiative stakeholders and Internal Communications to coordinate how HR's work reaches the business.
Key Responsibilities:
Design and run the HR Portfolio Management Office’s core operating mechanics
Design and maintain the capacity management methodology, including the heat map model and the oversubscription thresholds used to flag resourcing conflicts across HR COEs
Own and run the Portfolio Council governance cadence end to end — intake, capacity check, tier assignment, publish, mid-quarter check, and close-out
Build and maintain the integrated HR initiative dashboard, ensuring data currency and accuracy across every active Pillar Initiative, Cross-Pillar Project, and Program Roll-Up
Example deliverable: a quarterly Portfolio Council capacity heat map showing every HR COE’s current initiative load, used to approve or defer new initiative intake
Serve as strategic thought partner to the VP, People Strategy & Transformation
Co-design the HR SLT prioritization process and criteria used to evaluate and sequence HR initiatives each planning cycle
Co-design the OKR and scorecard measurement architecture — what gets measured, how it rolls up, and the cadence it runs on
Co-author and stress-test the HR Strategy on a Page, contributing independent analysis before it is finalized by the VP
Example deliverable: a documented HR SLT prioritization framework — criteria, weighting, and process — adopted for the FY28 planning cycle
Own capacity management and project plan oversight across the full HR initiative portfolio
Track progress against committed business outcomes, not activity completion alone, across every active HR initiative
Maintain consistent project plan structure, milestone tracking, and dependency mapping in partnership with each initiative’s named Delivery Lead
Proactively surface cross-COE capacity collisions and resourcing conflicts before they reach Portfolio Council
Example deliverable: a consolidated project plan view across all active Program Roll-Ups, flagging dependency risk before it affects a committed milestone
Convene HR initiative stakeholders and Internal Communications on a recurring cadence
Establish and run a recurring go-to-market coordination cadence bringing together initiative Delivery Leads and Internal Communications
Sequence the timing and stakeholder readiness of HR initiative rollouts to the business, avoiding duplicate or conflicting messages landing in the same window
Maintain a shared go-to-market calendar visible to HR SLT, showing what is launching, when, and to whom
Example deliverable: a quarterly HR go-to-market calendar sequencing every planned initiative rollout to the business, reviewed and approved by HR SLT before the quarter begins
Represent HR in enterprise planning and governance forums
Serve as the primary operational liaison to the Strategic Delivery Office, aligning HR’s initiative classification and intake practices to enterprise taxonomy
Represent HR’s initiative portfolio and capacity picture in the Corporate Strategy Group’s quarterly planning cadence
Flag enterprise-level dependencies or conflicts affecting HR’s ability to deliver against committed priorities
Example deliverable: HR’s consolidated initiative and capacity submission into the Corporate Strategy Group’s quarterly planning sprint, reflecting current Portfolio Council status
Required Skills & Qualifications:
10–15 years of experience in program/portfolio management, management consulting, or a PMO leadership capacity, including demonstrated experience designing — not only operating — portfolio governance, capacity management, or OKR measurement systems
A track record serving as a strategic thought partner to a senior leader, with evidence of shaping that leader's thinking rather than only executing direction
Demonstrated experience operating in matrixed, cross-functional environments without formal authority over the teams being coordinated
Strong data and dashboard fluency — comfortable architecting reporting tools and the metrics model behind them, not just maintaining an existing build
Executive-level communication skills — this role prepares materials for and interacts directly with VP-level stakeholders across every HR pillar
Experience convening cross-functional stakeholder groups to coordinate sequencing and alignment on complex, multi-team initiatives
Preferred Experience:
Experience building a PMO or governance function from scratch, in a design capacity, rather than operating within an already-mature one
HR domain experience, including familiarity with COE structures and business-outcome-linked workforce initiatives
Experience partnering with internal communications or marketing functions on coordinated, multi-stakeholder rollouts
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $127,000 - $158,700 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks
Benefits starting from Day 1
Retirement Plan Matching (RRSP & 401K)
Flexible Paid Time Off
Lifestyle/Wellness Spending Account
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Learning Programs & Resources
Employee Recognition … and more!
Equal Employment Opportunity:
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
#LI-Hybrid
Location: Paris
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
ABOUT THE JOB
Mistral builds AI systems that enterprises run on their own terms, in finance, manufacturing, defense, healthcare, and the public sector. The Solution organization turns customers' hardest problems into AI they own, run, and scale on Mistral. It is one of the fastest-growing functions in the company: 650 people by end of 2026, across EMEA, the US, and Asia-Pacific, delivering measurable business outcomes for enterprise customers worldwide.
The Solution organization includes Deployment Strategists, Applied AI Engineers, Infrastructure Solution Architects, and Applied Scientists. They work with enterprise customers from pre-sales through implementation and deliver AI systems that produce measurable business outcomes.
Solution Operations is the function that makes this scale. It runs staffing and capacity planning across regions, the go-to-market motion by industry vertical and capability, delivery processes and tooling, the data behind our decisions, and value and customer-success measurement, with hubs in Europe, North America, and Asia-Pacific.
We are hiring a Head of Solution Operations. We are looking for an entrepreneurial COO or a former Forward Deployed Engineer with years of experience. This is a build-the-1-to-10 role: you will take a young, fast-growing function and turn it into the operating system that lets Solution scale from hundreds to thousands of people without losing what makes it work. You will lead a team of program leads and regional operators across three continents, and work as a business partner to Solutions leadership.
WHAT YOU WILL DO
- Own the Solution operating system end to end. One process from pre-sales to post-sales, a single source of truth for people, projects, and opportunities, the Solution tooling stack, and safety, security, and compliance built into how the team works.
- Industrialize what already works. Turn delivery and vertical playbooks, staffing frameworks, and the value and ROI methodology into reusable assets the whole team runs on, and drive their adoption in every geography.
- Build the global operating model. Keep core operations centralized while ensuring real adoption and the right local adaptation across EMEA, the US, and Asia-Pacific, with full-stack regional operators on the ground.
- Staff demanding customer engagements. Own capacity planning and forecasting, skills-to-project matching, time-to-staff, utilization, and bench health across all geographies.
- Make customer success measurable. Stand up delivery-outcome measurement and customer-satisfaction systems, and run the feedback loop that turns field learnings into product requirements and reusable IP.
- Make AI-native operations the default. Build internal tools, agents, and automations that remove manual work from planning, staffing, reporting, and delivery follow-ups, starting with your own team.
- Lead and grow the team. Hire, mentor, and develop program leads and regional operators, raise the technical bar of the function, and build the hiring plan for its next phase.
- Partner across functions. Work daily with Solution leadership, regional Sales leadership, Product and Engineering, RevOps, and Talent Acquisition, and bring executive judgment on where to invest, slow down, or say no.
HOW WE WORK IN SOLUTION
- We care about people and outputs. What matters is what you ship.
- The best idea wins, whether it comes from a principal engineer or someone in their first week.
- Always ask why. The best solutions come from deep understanding, not copying what worked before.
- We say what we mean. Feedback is direct and given because we care. No politics. Low ego, high standards.
- We embrace an unstructured environment and find joy in it.
ABOUT YOU
Whatever your path, you bring:
- Extensive leadership experience, with demonstrated impact building and leading teams or functions in a fast-scaling environment.
- A track record of industrializing something handcrafted but working: processes, systems, and teams that scaled an order of magnitude without losing what made them work.
- The ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution. You are hands-on and biased toward action.
- Data-driven and AI-fluent: you build the internal tools, automations, dashboards, and AI workflows you rely on.
- Global operating range: you work naturally across geographies and cultures, with the executive presence to hold a room with C-level stakeholders and the credibility to challenge senior leaders.
- Stakeholder management: you align competing priorities and drive decisions without formal authority.
- Fluent in English; additional languages are a plus.
IDEALLY
- Experience in enterprise software, AI, or deep-tech delivery, or top-tier strategy consulting on complex technical transformations.
- Experience operating at global scale across EMEA, the US, and Asia-Pacific.
- Hands-on experience building AI-native operations: automating workflows with LLMs and agents rather than prompting a chatbot.
- MBA or advanced degree preferred.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Rome, Italy
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
About the Role
We are looking for a
Business Development Manager – New Vertical
based in Rome.
As a BDM, you will play a key role in expanding Deliveroo's New Vertical business by identifying, acquiring, and launching new retail partners across your territory. You will own the full sales cycle — from prospecting and relationship building to negotiation and contract signing — helping to grow Deliveroo's presence in your local market.
You will work closely with cross-functional teams including Sales, Account Management, Operations, Marketing, and the Onboarding team to ensure partners are successfully activated and positioned for long-term success. This is a highly entrepreneurial role, requiring strong commercial acumen, excellent stakeholder management skills, and a passion for building new business opportunities.
Success in this role will be measured by your ability to grow partner selection, increase market coverage, and contribute to the overall growth of Deliveroo's business.
What You'll Be Doing
Identify, prospect, and acquire new Grocery partners within your assigned territory, with a focus on independent retailers and local chains.
Own the full sales cycle, from lead generation and initial outreach to negotiation, contract signing, and launch.
Build strong relationships with business owners and key decision-makers, becoming a trusted partner and advisor.
Collaborate with Onboarding, Operations, Marketing, and Account Management teams to ensure smooth partner activation and successful launches.
Track and manage your sales pipeline, ensuring consistent delivery against acquisition and growth targets
Act as a local ambassador for Deliveroo, strengthening brand presence and credibility within the retail community
Our humble expectations
Strong drive and enthusiasm for sales and business development — you are comfortable reaching out to new contacts and building relationships from scratch.
Confidence in dealing with partners and customers across all channels: in person mainly, by phone
Excellent communication and negotiation skills — you can explain complex value propositions clearly and handle objections with empathy and conviction.
A genuine curiosity about the Italian food and grocery market — knowledge of the local independent retail landscape is a significant plus.
Organised and self-directed: you are comfortable managing your own pipeline and priorities in a fast-moving environment.
Fluency in Italian and a good command of English
Nice to have
Being familiar with Salesforce
Have experience with the food industry
Workplace & Benefits
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific. Please ask your recruiter for more information.
Compensation
National Collective Agreement (CBA):
CCNL Commercio e Terziario
Classification Level:
Livello 4
The total target compensation (OTE: On-Target Earnings) for this role is €35,200 – €44,000 gross per year, of which the base salary range is €17,200 – €26,000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner!
The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met.
Pay Range:
€35.200
—
€44.000 EUR
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
УдалённоCandidates should be able to work effectively across US and European time zones
УдалённоГеография найма не уточнена
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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Paris; Zurich; Warsaw; London; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
San Francisco, CA | New York City, NY
seniorSingapore, Singapore
ГибридLondon, United Kingdom
ГибридLondon, United Kingdom
New York, New York, United States; Experience scheduling global travel, across multiple time zones, and multi-leg trips
ГибридMississauga, Ontario
УдалённоRemote, USA
УдалённоseniorNew York; Charlotte; Atlanta; Washington D.C.; Boston
УдалённоseniorNew York; Charlotte; Atlanta; Washington D.C.; Boston
УдалённоNew York; Boston; Europe
ГибридMississauga, Ontario
ГибридheadParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Rome, Italy; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief