Location: Lisbon, Portugal; Madrid, Spain; Prague, Czechia
CloudLinux
is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.
Check out our website for more information:
cloudlinux.com
We are currently hiring a
Staff Security Engineer
within the
Imunify360 product.
Imunify360 is CloudLinux's security suite for Linux web servers. It protects hundreds of thousands of hosting servers and the websites running on them, so it sees most large-scale web attacks early — often in the first hours.
Check out our website for more information:
https://imunify360.com/
Role Mission & Scope
At Imunify360, protecting customers from evolving cyber threats requires close collaboration between security research, engineering, and other teams. Responding to complex attack campaigns involves more than identifying threats — it requires understanding attack techniques, developing effective detection and mitigation strategies, and ensuring customers are protected.
As a
Staff Security Engineer
, you'll take end-to-end technical ownership of complex security challenges, from initial threat discovery and analysis to detection, mitigation, and post-incident review.
This is a
hands-on technical leadership role
focused on practical security engineering rather than SOC monitoring, compliance, or purely theoretical research. You'll analyze malware and exploit code, develop detection and mitigation tools, anticipate emerging attack techniques, and ensure security findings translate into production-ready detections, mitigations, and fixes.
You'll work closely with engineering, security research, support, external partners, and the broader security community to coordinate responses and drive continuous improvements in our security capabilities.
As an
individual contributor
, you won't have direct reports or people management responsibilities. All security research and testing are conducted within authorized boundaries, with clearly defined scope and responsible disclosure practices.
Your mission is to strengthen Imunify360's ability to detect, prevent, and respond to emerging threats, delivering measurable security improvements that protect customers at scale.
What you will own
Malware and campaign mitigation
Lead response to large-scale exploitation and malware campaigns: triage, root cause, and mitigation across every protection layer of the product.
Reverse-engineer malware and exploits targeting Linux servers and web applications.
Track campaigns over time, not just individual samples: cluster indicators, connect activity to known actors and toolkits, anticipate the next variant.
Define and run measurable outcomes per campaign: time to detect, time to protect, cleanup effectiveness, reinfection rate.
Security response coordination
Own the security incident and response process, both for threats against our customers and for vulnerabilities in our own product: severity model, runbooks, communication, escalation.
Coordinate with external parties — software vendors, partners, CERTs/CSIRTs, abuse desks, other security vendors. Drive responsible disclosure where we find vulnerabilities.
Be the technical voice in security advisories and partner briefings, together with Product and Support.
Triage external vulnerability reports.
Offensive security on our own product
Red-team our product and infrastructure. Assume a capable attacker who already has a foothold.
Threat-model new features before they ship; own the security review gate for high-risk changes.
Turn findings into fixes with the owning teams, not just reports.
Detection engineering and tooling
Raise the quality bar of detections: false-positive budgets, test corpora, staged rollout with measurement gates and fast rollback.
Build and automate the analysis pipeline: dynamic analysis, honeypots, telemetry-driven hunting, ML-assisted triage where it measurably helps.
Write production code for these tools; expect 30–50% of your time to be hands-on building.
Turn telemetry into intelligence: emerging exploits, attacker infrastructure, trends — shared as internal briefs and selected public research.
People multiplier (no direct reports)
Mentor analysts and engineers; raise the security skill level across teams.
Bar-raiser in security hiring loops.
Key Milestones
30 days: Analyzed real threats end-to-end. Mapped the current response flow and where it breaks. Shipped at least one detection or mitigation to production.
90 days: Security response process and severity model published and agreed. Led at least one real campaign response with a written post-mortem. Baseline response metrics in place.
6 months: Time from first sighting to protection measurably reduced vs. baseline. First red-team review completed, top findings fixed. Working relationships with key external partners.
12 months: Recognized internally and externally as the owner of security response. Public research or disclosures published. Teams can run a standard campaign response without you.
Requirements
Must have
10+ years in security engineering, malware research, incident response, or offensive security, with several years leading cross-team work at Staff/Principal/Lead scope.
Deep hands-on
malware analysis and reverse engineering
skills.
Strong
web application security
and practical exploitation experience.
Deep
Linux
knowledge from both the attacker's and the defender's side.
Proven
incident response
leadership on large-scale events: you have run the response, written the advisory, and closed the post-mortem.
Production coding in
Python
plus a systems language (Go, Rust or C).
Experience with
coordinated vulnerability disclosure
and working with the security community.
Clear, short writing for both engineers and non-technical stakeholders; works well async across time zones.
Daily user of AI tools for analysis and coding, with critical judgment about their output.
Nice to have
Background in hosting or large web ecosystems.
Detection authoring at scale (signatures, WAF/IDS rules).
Kernel-level monitoring and rootkit detection.
Threat intelligence practice and actor tracking.
ML for malware classification.
Public track record: CVEs, published research, talks, CTFs, open-source security tools.
Relevant certifications are a plus, not a requirement.
Benefits
What's in it for you?
Stay hands-on technically while owning complex, high-impact engineering work.
Work on challenging Linux, automation, and cybersecurity problems across mature and newer products.
Influence technical direction and make meaningful architectural decisions.
Work independently with a high level of ownership and autonomy.
Fully remote work with flexible working hours.
24 paid vacation days, 10 national holidays, and unlimited sick leave.
Private medical insurance compensation.
Co-working and gym/sports reimbursement.
Education budget.
Opportunity to receive a reward for innovative ideas that the company can patent.
By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (
https://cloudlinux.com/candidate-privacy-notice
), which provides detailed information on how we maintain and handle your data.
УдалённоLisbon, Portugal; Madrid, Spain; Prague, Czechia; Clear, short writing for both engineers and non-technical stakeholders; works well async across time zones
Location: Prague, Czechia; Lisbon, Portugal; Madrid, Spain
CloudLinux
is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.
Check out our website for more information:
cloudlinux.com
We are currently hiring
Staff Engineers
for various projects within the
Imunify360 product.
Imunify360 is CloudLinux's multi-layer security suite for Linux web servers: antivirus and malware cleanup, WAF, IDS/IPS, Proactive Defense, patch management (KernelCare/Patchman), and IP/domain reputation. It runs on hundreds of thousands of shared, VPS and dedicated hosting servers, under cPanel, Plesk, DirectAdmin and standalone.
The engineering org is 60+ engineers in squads covering backend, core, server agent, malware research, WAF/WebShield, and Patchman. Core services are Python; agents and performance-critical paths are Go and Rust. We run on Hetzner and our own bare metal.
Check out our website for more information:
https://imunify360.com/
Role Mission & Scope
Most complex technical challenges in Imunify360 go beyond individual squads. A single detection change can impact the scanner, agent, UI, reputation backend, and release process. While squad leads own delivery within their teams, the Staff Engineer ensures technical alignment across the product.
As a Staff Engineer, you'll be a
hands-on technical leader working across the entire product
, focusing on the most critical and high-impact challenges as priorities evolve. You'll drive technical decisions, improve architecture, establish engineering standards, and help teams build sustainable solutions.
This is an
individual contributor role
, without direct people management responsibilities. You'll remain actively involved in development, spending approximately
30–50% of your time writing production code
, rather than focusing solely on architectural design.
While deep expertise in a particular area is valued, this role requires the flexibility to work across different components, collaborate with multiple squads, and tackle challenges wherever your expertise can make the greatest impact.
What you will own
Architecture and technical direction
Own the end-to-end architecture of Imunify360 as a product: agent ↔ server ↔ cloud backends, data flows, and the contracts between them.
Write and drive ADRs and RFCs for cross-squad changes. Run the Wed/Fri architecture sync together with the Technical Director.
Keep a living tech-debt and risk register (security / compliance / uptime) with owners and dates, and get the top items funded on the roadmap.
Hard cross-cutting problems (examples of what lands on your desk)
Agent resource footprint on dense shared hosts: CPU, memory and I/O budgets for scanning, file monitoring (inotify/fanotify) and WAF, measured on real kernels, not benchmarks from elsewhere.
Detection pipeline quality: false positive / false negative rates, signature and ML model rollout with staged gates and rollback.
Upgrade and release safety across a large, heterogeneous fleet (CentOS/AlmaLinux/CloudLinux/Ubuntu, multiple control panels, old kernels).
Backend scale and cost of reputation, ThreatIntel and telemetry services.
Migrating hot paths from Python to Go/Rust where the data shows it pays off, and saying no where it doesn't.
Engineering standards
Set the bar for design reviews, code review, testing strategy, observability (Prometheus/Grafana/Sentry) and secure SDLC (OWASP ASVS, CIS Benchmarks as relevant).
Lead or co-lead SEV1/SEV2 incidents when the cause is unclear or cross-squad; make sure the blameless post-mortem ships within 24 h and its actions get closed.
Drive the AI-augmented SDLC in practice: show what good agentic coding looks like (prompt specificity, context provision, review quality, tool boundaries) on real changes, not slides.
People multiplier (no direct reports)
Mentor senior engineers and squad leads toward staff-level scope.
Act as the technical bar-raiser in hiring loops for senior and lead roles.
Be the engineering voice in product and sales discussions: estimates, feasibility, and no dated customer commitment without a written squad-lead estimate.
Key Milestones
30 days: Shipped at least one non-trivial change to production. Can explain the full request path from agent to backend. Has a personal list of top 10 technical risks.
90 days: Owns one cross-squad initiative with an approved ADR, a measured baseline, and a staged rollout plan. Published risk register reviewed in arch sync.
6 months: That initiative is in production with before/after metrics. At least one engineering standard (e.g. release gating, agent perf budget, design review template) is adopted by 3+ squads.
12 months: Recognized by squad leads as the default escalation point for cross-cutting technical decisions. At least one senior engineer grown into broader scope with your mentorship.
Requirements
Must have
10+ years building and operating production software, with 3+ years in a Staff/Principal/Tech Lead scope spanning several teams.
Strong production experience in
Python
and at least one of
Go
or
Rust
.
Deep
Linux internals
: processes, filesystems, networking, kernel interfaces (inotify/fanotify, eBPF or similar), packaging (RPM/DEB), systemd.
Track record of designing and running
distributed systems
at scale: async backends, queues, databases, caching, failure modes.
You have owned systems that run
on customer machines
(agents, daemons, on-prem software) and know what upgrade safety, backward compatibility and resource budgets mean there.
Security mindset: threat modeling, secure coding, handling of untrusted input (files, HTTP traffic, user content).
Writes clear, short technical documents and drives decisions in async, remote teams across time zones.
Uses AI coding tools (Cursor, Claude, MCP-based tooling) daily and can judge their output critically.
Nice to have
Experience in server security: AV/malware detection, WAF (ModSecurity/Coraza), IDS/IPS, rootkit detection, CVE/patch management.
Experience with WordPress and Node.JS web application hosting at scale
ML in production for classification/detection, including evaluation and safe model rollout.
Observability at scale: Prometheus, Grafana, Sentry, ClickHouse or similar.
CI/CD ownership: GitLab CI, Jenkins, build systems for multi-distro packaging.
Open-source contributions in security or systems tooling.
Benefits
What's in it for you?
Stay hands-on technically while owning complex, high-impact engineering work.
Work on challenging Linux, automation, and cybersecurity problems across mature and newer products.
Influence technical direction and make meaningful architectural decisions.
Work independently with a high level of ownership and autonomy.
Fully remote work with flexible working hours.
24 paid vacation days, 10 national holidays, and unlimited sick leave.
Private medical insurance compensation.
Co-working and gym/sports reimbursement.
Education budget.
Opportunity to receive a reward for innovative ideas that the company can patent.
By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (
https://cloudlinux.com/candidate-privacy-notice
), which provides detailed information on how we maintain and handle your data.
Location: São Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia
We are hiring in Latin America!
🟢 At Dev.Pro, a US-based outsourced software development company, we're looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity.
We invite a skilled and motivated Project Manager with a strong understanding of the Scrum Master role to join our team. You’ll guide a newly formed mobile development team as they adapt a successful POS system to a new market, ensuring smooth execution, clear communication, and alignment with business goals.
🟩 What's in it for you:
Contribute to adapting a successful POS system to a new market and see the impact of your work on real businesses
Benefit from comprehensive onboarding, continuous support, and learning from experienced colleagues
Collaborate with international teams and gain experience in a global environment
✅
Is that you?
3+ years of project management experience with strong knowledge of PM theory and tools
Strong people management and team facilitation skills
Strong stakeholder management, communication, and collaboration skills
Proficiency with metrics such as predictability, estimation, velocity, capacity, and change request volume
Excellent reporting skills and hands-on experience
Solid understanding of Scrum with experience facilitating Scrum events
Ability to multitask and manage priorities effectively
Strong problem-solving skills; ability to adapt, follow instructions, and take guidance
Open-minded, stakeholder-oriented, and friendly approach
Upper-Intermediate English level
Desirable:
Knowledge of Statement of Work (SOW) processes and documentation
Experience with budget planning
🧩
Key responsibilities and your contribution
In this role, you'll coordinate a mobile development team adapting a POS system to a new market. You’ll apply your expertise to align team activities with project goals, provide effective people management, and ensure adherence to Scrum principles.
Facilitate Scrum events and guide the team in Scrum practices
Conduct 1-on-1s and provide support to team members
Manage stakeholder communication to align priorities and ensure successful project delivery
Track project progress and metrics, ensuring effective reporting
Adjust team priorities based on task estimation and stakeholder feedback
Work closely with cross-functional teams to ensure project alignment
Promote open and transparent communication within the team
Keep project documentation organized and up-to-date
Support alignment of team activities with project scope, deliverables, and goals as outlined in the SOW
Assist with budget planning and resource allocation as needed
Our next steps:
✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Offer
Interested? Find out more:
📋How we hire
💻 LinkedIn Page
📈 Our website
💻IG Page
By submitting application, I've read and agree to the Dev.Pro
Private Policy and Consent on Processing of Personal Data
. I agree to have my Personal Data being stored and processed by Dev.Pro.
Location: Ta' Xbiex, Malta
Neo Group
is a Malta-based startup offering
B2B
services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a
network
of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
Role Overview
The VIP Account Manager builds and maintains strong relationships with high-value customers, ensuring exceptional service and personalized support. They proactively engage with VIPs to understand their preferences and deliver tailored experiences that drive satisfaction and loyalty. Collaborating with cross-functional teams, they curate exclusive events, promotions, and rewards. Through data analysis and strategic insight, they enhance engagement and retention across the VIP portfolio.
What We Expect From You:
Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.
Proactively engage with VIP customers to understand their needs, preferences, and goals.
Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
Stay up-to-date with industry trends and best practices in VIP account management.
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.
Requirements
Fluent in both Portuguese and English, both written and spoken
Previous experience in VIP account management or a similar customer-facing role
Strong relationship-building and communication skills
Customer-centric mindset with a passion for delivering exceptional service
Excellent problem-solving and conflict resolution skills
Ability to multitask and work efficiently in a fast-paced environment
Strong analytical skills, with the ability to interpret data and drive insights
Experience in the iGaming or related industry is a plus
Benefits
Join us on an exciting journey to shape and revolutionize a new brand in the market
Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration
Experience an international work environment with a passionate, motivated and professional team
Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our
Career Website
connect with us on
Instagram
, and engage with us on
LinkedIn
.
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
Location: Sydney
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
We’re looking for an experienced, event-led demand generation marketer to join our APAC team. Based in Australia, this role will lead the planning and delivery of high-impact events and integrated demand generation campaigns across Australia, New Zealand and Singapore.
Reporting to the APAC Marketing Director, you will own the end-to-end execution of key marketing programmes—from event strategy and audience acquisition to on-site experiences, post-event follow-up and pipeline impact. You will bring events to life through compelling stories and tightly integrated campaigns across digital, content, paid media, ABM and commercial activation.
This is a hands-on role for a versatile marketer who is equally comfortable shaping a plan and rolling up their sleeves to deliver it. You will test, learn and optimise continuously, using data and insight to improve performance and scale what works.
Checkout.com http://Checkout.com is growing quickly, and so is our ambition in APAC. We need someone with a strong growth mindset—someone who is energised by change, comfortable operating with ambiguity, and able to create clarity, momentum and results in a fast-paced environment.
This is a six-month contractor role based in Sydney, with the potential to extend depending on business needs.
How you’ll make an impact
- Lead the planning and execution of regional events, including industry conferences, executive roundtables, customer events, partner activations and owned experiences.
- Build integrated event campaigns that drive awareness, engagement, qualified pipeline and revenue opportunities—from pre-event acquisition through post-event nurture and conversion.
- Drive demand generation across online and offline channels to achieve MQL and opportunity targets, always looking for ways to unlock incremental growth.
- Partner closely with Commercial teams in Australia, New Zealand and Singapore to align event and campaign priorities with market needs, target accounts and pipeline goals.
- Apply an ABM lens to priority events and campaigns, creating personalised experiences and follow-up journeys for key accounts and buyer groups.
- Identify, test and scale new growth opportunities, including new verticals, audiences, partnerships, event formats and paid or organic channels.
- Develop strong regional campaign messaging and creative copy, and help build local content assets—including case studies, white papers, blogs, thought-leadership articles and event materials.
- Support localised product marketing initiatives and ensure regional programmes reflect market needs.
- Measure programme performance rigorously, translating results into clear recommendations and continuous improvement.
What we are looking for
- 4+ years of B2B marketing experience, with a strong track record in event marketing and demand generation.
- Experience managing events end to end, from strategy, planning and execution through to follow-up, measurement and reporting.
- A growth mindset: you are curious, commercially minded and always looking for smarter ways to create impact.
- Comfortable working through ambiguity and changing priorities; you can make sound decisions, bring structure to open-ended problems and keep work moving.
- Experience working in a fast-growing, fast-paced environment, with the resilience and adaptability to manage multiple priorities.
- Strong project management skills, with the ability to manage several workstreams, stakeholders and deadlines at once.
- Experience with Google Analytics, marketing automation platforms and CRM tools.
- Excellent written and verbal communication skills in English.
- A natural storyteller who can turn market, customer and product insights into compelling messaging and experiences.
- Entrepreneurial, hands-on and proactive, with a strong “figure it out” mentality.
- Customer-obsessed, humble, curious and open to continuous learning.
- Collaborative and effective in a multicultural, cross-functional environment.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote position. We are seeking candidates in US and Canada.
The Opportunity:
Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafana's business operations. We utilize the grafana.com platform to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise.
The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these domains. Our work includes maintaining the billing engine responsible for customer usage calculations, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts.
This is a team working at the intersection of product, platform, and business operations. The systems we build are critical to how Grafana Cloud scales. We are looking for engineers who enjoy solving complex workflow and systems problems, improving reliability and developer experience, and building software that directly supports both customers and internal stakeholders.
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineers at Grafana Labs also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope.
What You’ll Be Doing:
The Usage squad owns the essential systems driving Grafana's business operations and customer usage calculations. Our domain encompasses maintaining the billing engine responsible for customer usage calculation, cost management and billing applications, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the customer user portal.
Our work sits at the intersection of product, platform, and business operations. We build full-stack web applications, customer portals, backend services, APIs, and data integrations across internal Grafana platforms and third-party systems like NetSuite and Salesforce. When this domain works well, customers get clear usage visibility, reliable billing, and seamless account management workflows. This role is about 75% FrontEnd and 25% BackEnd.
Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services that power core customer usage and billing workflows
Build and maintain backend APIs (Golang, Node.js) and intuitive user interfaces using modern frontend technologies (TypeScript, React)
Design and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and cloud marketplaces (AWS, Azure, GCP)
Develop and automate business logic for customer usage metering, pricing structures, promotions, and billing reconciliation
Collaborate across product management, DealOps, GTM, Support, and adjacent AppCore squads to deliver robust end-to-end features
Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve system observability and operational resilience
Provide technical leadership and mentorship to engineers while shaping pragmatic solutions for complex systems challenges
Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations
You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks
What Makes You a Great Fit:
At Grafana, we actively embrace AI-assisted and agentic development practices, integrating these technologies into both our engineering workflows and the systems we deliver. We encourage our engineers to thoughtfully leverage AI tools to enhance every stage of the lifecycle, from design and implementation to testing, documentation, and operations. We also look for strategic opportunities to embed agentic capabilities within our services to eliminate toil, bolster reliability, and ensure that complex customer workflows remain resilient and safe.
We are seeking a Staff FullStack Engineer who thrives on building production systems where correctness, scalability, and user experience are paramount. As a remote-first organization, you should be comfortable collaborating asynchronously across time zones and taking full ownership of the critical systems powering Grafana Cloud. Our team is small and operates with a high degree of independence; you will be expected to lead major projects, coordinate across service boundaries, and help define the technical direction for our domain.
You will be particularly successful in this role if you enjoy solving challenges related to stateful systems, eventual consistency, and reconciliation loops. We value engineers who can take ambiguous lifecycle requirements and transform them into explicit, modular solutions. You should be adept at breaking down complex systems work into safe, iterative increments while clearly communicating technical tradeoffs to both internal stakeholders and adjacent product teams.
Some things you might be expected to do could include:
Writing efficient, readable, and easy to maintain code
Designing new microservices or systems
Collaborating with teammates and other departments to reach consensus on proposed solutions
Coordinating with product and UX when needed
Responding to customer requests and feedback
When ready, participating in our follow-the-sun OnCall rotation
Participating in team decisions, such as roadmap planning and prioritization
Requirements:
You have at least 1 year of fully remote work experience
You have worked on a big SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …)
Strong professional experience with backend technologies (Golang, Node.js) as well as modern frontend web development (TypeScript, React)
Care deeply about developer and user experience and the quality of the products that you work on
Have some experience with delivering projects from gathering requirements, and brainstorming ideas to shipping a product to the customer’s hands in a self-driven way
You write clean, robust, well-tested software that other engineers can understand, operate, and maintain
Have experience with mentoring junior engineers in a collaborative but asynchronous environment
Can take on complex challenges and break them down to achieve tight learning loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively
You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions
Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)
Bonus Points For:
Experience with high-volume usage metering, billing engines, or customer-facing cost management applications
Experience designing, building, and maintaining integrations with third-party business systems (e.g., NetSuite, Salesforce, Cloud Marketplaces)
Experience with frontend component libraries, design systems, and modern CSS-in-JS tooling
Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and SaaS provisioning/tenancy patterns
Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems
Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch
In the United States, the compensation range for this role is $174,986 - $209,983 USD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote position. We are seeking candidates in US and Canada.
The Opportunity:
Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafana's business operations. We utilize the grafana.com platform to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise.
The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these domains. Our work includes maintaining the billing engine responsible for customer usage calculations, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts.
This is a team working at the intersection of product, platform, and business operations. The systems we build are critical to how Grafana Cloud scales. We are looking for engineers who enjoy solving complex workflow and systems problems, improving reliability and developer experience, and building software that directly supports both customers and internal stakeholders.
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineers at Grafana Labs also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope.
What You’ll Be Doing:
The Usage squad owns the essential systems driving Grafana's business operations and customer usage calculations. Our domain encompasses maintaining the billing engine responsible for customer usage calculation, cost management and billing applications, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the customer user portal.
Our work sits at the intersection of product, platform, and business operations. We build full-stack web applications, customer portals, backend services, APIs, and data integrations across internal Grafana platforms and third-party systems like NetSuite and Salesforce. When this domain works well, customers get clear usage visibility, reliable billing, and seamless account management workflows. This role is about 75% FrontEnd and 25% BackEnd.
Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services that power core customer usage and billing workflows
Build and maintain backend APIs (Golang, Node.js) and intuitive user interfaces using modern frontend technologies (TypeScript, React)
Design and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and cloud marketplaces (AWS, Azure, GCP)
Develop and automate business logic for customer usage metering, pricing structures, promotions, and billing reconciliation
Collaborate across product management, DealOps, GTM, Support, and adjacent AppCore squads to deliver robust end-to-end features
Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve system observability and operational resilience
Provide technical leadership and mentorship to engineers while shaping pragmatic solutions for complex systems challenges
Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations
You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks
What Makes You a Great Fit:
At Grafana, we actively embrace AI-assisted and agentic development practices, integrating these technologies into both our engineering workflows and the systems we deliver. We encourage our engineers to thoughtfully leverage AI tools to enhance every stage of the lifecycle, from design and implementation to testing, documentation, and operations. We also look for strategic opportunities to embed agentic capabilities within our services to eliminate toil, bolster reliability, and ensure that complex customer workflows remain resilient and safe.
We are seeking a Staff FullStack Engineer who thrives on building production systems where correctness, scalability, and user experience are paramount. As a remote-first organization, you should be comfortable collaborating asynchronously across time zones and taking full ownership of the critical systems powering Grafana Cloud. Our team is small and operates with a high degree of independence; you will be expected to lead major projects, coordinate across service boundaries, and help define the technical direction for our domain.
You will be particularly successful in this role if you enjoy solving challenges related to stateful systems, eventual consistency, and reconciliation loops. We value engineers who can take ambiguous lifecycle requirements and transform them into explicit, modular solutions. You should be adept at breaking down complex systems work into safe, iterative increments while clearly communicating technical tradeoffs to both internal stakeholders and adjacent product teams.
Some things you might be expected to do could include:
Writing efficient, readable, and easy to maintain code
Designing new microservices or systems
Collaborating with teammates and other departments to reach consensus on proposed solutions
Coordinating with product and UX when needed
Responding to customer requests and feedback
When ready, participating in our follow-the-sun OnCall rotation
Participating in team decisions, such as roadmap planning and prioritization
Requirements:
You have at least 1 year of fully remote work experience
You have worked on a big SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …)
Strong professional experience with backend technologies (Golang, Node.js) as well as modern frontend web development (TypeScript, React)
Care deeply about developer and user experience and the quality of the products that you work on
Have some experience with delivering projects from gathering requirements, and brainstorming ideas to shipping a product to the customer’s hands in a self-driven way
You write clean, robust, well-tested software that other engineers can understand, operate, and maintain
Have experience with mentoring junior engineers in a collaborative but asynchronous environment
Can take on complex challenges and break them down to achieve tight learning loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively
You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions
Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)
Bonus Points For:
Experience with high-volume usage metering, billing engines, or customer-facing cost management applications
Experience designing, building, and maintaining integrations with third-party business systems (e.g., NetSuite, Salesforce, Cloud Marketplaces)
Experience with frontend component libraries, design systems, and modern CSS-in-JS tooling
Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and SaaS provisioning/tenancy patterns
Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems
Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch
In Canada, the compensation range for this role is $186,368 - $223,642 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Dubai; London, England, United Kingdom
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for a
Senior Product Owner
to build how Capital.com detects and prevents fraud and money laundering as we expand into new financial products and markets.
You will own the roadmap for fraud prevention and transaction monitoring. That covers the rules, models and systems that flag risky activity, and the tools teams use to review it. You’ll use AI to clear routine alerts automatically, so people can focus on the cases that need a person. You’ll work closely with Compliance, Operations, Data, Engineering and the Financial Investigation Unit. Because this is a new capability, you’ll shape it from the ground up and, over time, build the team that runs it.
Responsibilities:
Own and prioritize the product roadmap for fraud prevention and transaction monitoring within the agreed financial crime strategy.
Translate fraud threats, money-laundering risk scenarios and control requirements into clear product requirements, detection logic and acceptance criteria.
Lead the development of rules, models and preventive controls with Engineering, Data, Operations and Compliance. Apply AI and machine learning where they demonstrably improve detection, prevention and case handling.
Establish reliable, timely data inputs for detection. Identify gaps in data quality, availability or coverage and prioritise their resolution.
Evaluate proposed controls using historical data and realistic test scenarios. Assess detection coverage, missed activity, false positives and the impact on legitimate customers.
Deliver changes through the agreed approval process, with clear testing, staged rollout, monitoring and rollback plans.
Measure performance after release, including fraud losses, detection effectiveness and customer friction. Use the findings to improve controls without treating fewer alerts as proof of success.
Adapt fraud prevention and transaction monitoring capabilities to emerging threats, new products, markets and transaction types. Make readiness requirements and unresolved coverage gaps visible before launch.
Coordinate delivery across product teams and control owners, making priorities, dependencies and trade-offs clear and escalating decisions that require accountable leadership.
Requirements:
5+ years in product ownership or product management, including end-to-end ownership of a product roadmap at a senior level.
Strong financial crime experience covering both fraud and money laundering, gained in fintech, banking, payments or another regulated business.
Hands-on experience building detection capabilities such as rules, models or transaction monitoring systems.
Experience using AI or automation to reduce manual alert review, for example automated customer outreach, while keeping people on complex cases.
Strong data skills: you understand where data comes from and how reliable it is, and you can evaluate detection using historical data, coverage and false-positive analysis.
Experience releasing changes to live controls safely, with testing, staged rollout, monitoring and rollback.
Excellent stakeholder management, including working with Compliance and control owners through approval processes.
Experience building or growing a product team is desirable.
What you will get in return:
Competitive Salary:
We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony:
Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Generous Time Off:
Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program:
Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits:
From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland:
Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days:
Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Location: Dubai; London, England, United Kingdom
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for a
Senior Product Owner
to build the products behind our new Financial Investigation Unit as we expand into new financial products and markets.
You will own the roadmap for investigation case management and customer offboarding. You’ll use AI to give investigators a complete picture of each case faster, and turn approved decisions into workflows that run reliably. You’ll work closely with investigators, Compliance, Operations and Engineering. Because this is a new capability, you’ll shape it from the ground up and, over time, build the team that runs it.
Responsibilities:
Own and prioritise the product roadmap for financial investigation case management and customer offboarding, focusing on investigation quality, timely decisions and reliable execution.
Translate investigator needs into clear product requirements and acceptance criteria. Design workflows that make case ownership, status, next actions and escalation routes clear.
Lead the development of AI and automation to assemble evidence, support analysis and reduce manual investigation work. Ensure outputs are traceable and subject to appropriate human review and approval.
Bring relevant information together across systems, with clear sources and appropriate access controls. Enable complete, auditable case records that preserve evidence and reasoning through reviews and handovers.
Translate approved offboarding procedures into reliable workflows with operational and control owners. Define approvals, dependencies, sequencing and exception handling, with clear confirmation that required actions have been completed.
Deliver changes with Engineering through testing, staged rollout and monitoring. Test interrupted processes, duplicate requests and unavailable dependencies, with recovery routes and records of completed and outstanding actions.
Measure investigation quality, case rework, avoidable delays and offboarding failures alongside user feedback. Use the findings to improve performance without treating faster case closure as proof of quality.
Prepare Operations and Compliance for product changes, support adoption and resolve issues after launch. Feed quality reviews, audit findings and recurring operational problems into the roadmap.
Requirements:
5+ years in product ownership or product management, including end-to-end ownership of a product roadmap at a senior level.
Strong financial crime experience across investigations, AML, fraud or customer offboarding, gained in fintech, banking or another regulated business.
A track record of building workflow or case-management products for operational users.
Experience shipping AI or automation that cut manual work while keeping people in charge of key decisions.
Ability to write precise requirements and work closely with engineers on complex, failure-tolerant workflows.
Strong analytical skills, with experience defining metrics and using data to set priorities.
Excellent stakeholder management, including working with Compliance and control owners on regulatory requirements.
Experience building or growing a product team is desirable.
What you will get in return:
Competitive Salary:
We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony:
Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Generous Time Off:
Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program:
Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits:
From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland:
Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days:
Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Role Overview
The Strategic WFM Analyst sits in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs).
This role is a high-judgment governance function that moves beyond traditional scheduling and intraday monitoring.
It translates complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, models capacity risks, and aligns executive stakeholders across Finance, Product, and Operations.
You should be exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity.
What You'll Do:
— Translate multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements.
— Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage.
— Analyze demand-funnel changes (e.g., product feature rollouts, AI bot deflection shifts) and quantify their exact capacity and dollar impact.
— Partner directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments.
— Draft concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership.
— Conduct deep-dive root-cause analyses whenever operational actuals deviate from capacity plans, and establish corrective action paths.
— Standardize capacity planning frameworks, modeling templates, and operating standards across LOBs.
— Maintain deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine.
What We're Looking For:
— Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python.
— Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk.
— Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos.
— Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back-tested data, and align Finance, Product, and Operations leadership without formal authority.
— Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, isolating what materially matters without requiring step-by-step direction.
WFM Analyst Profile:
Strong core WFM domain expertise with a strategic/Ops spike.
This is not a generalist role and not a passive, traditional scheduler role.
Hiring Process:
Application
Diagnostic Case Study
Case Study Interview - Technical & Capacity
Executive Judgement & Strategic Interview
Culture Interview (People Ops)
Offer
Location: Austin, TX
Workplace: Hybrid
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As Senior Manager, Business Development, you’ll lead a North American Business Development Representative (BDR) team within Sales, balancing inbound lead qualification with proactive outbound prospecting. You’ll coach individual contributors, strengthen pipeline-generation practices, and help build a scalable talent engine that supports 1Password’s mission. Reporting to the Director, Business Development, this role is based onsite in Austin, Texas, with occasional travel.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Expectations of this role
This is a hybrid role. You will be expected to work from 1Password's Austin office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
• Significant experience in business development or sales, including at least two years managing Business Development Representative (BDR) or Sales Development Representative (SDR) teams and delivering measurable performance and talent-development outcomes.
• A track record of leading both inbound and outbound motions, with particular strength in designing and improving outbound campaigns, pipeline generation, lead qualification, and forecasting.
• Experience coaching teams through ambiguity, adapting priorities as needs change, and contributing directly to team performance when hands-on support is needed.
• Strong communication and collaboration skills, with the ability to build trust, provide clear feedback, and work effectively with Sales, Marketing, Operations, Enablement, and Channel partners.
• Working proficiency with Salesforce, Outreach, and LinkedIn Sales Navigator, along with the ability to evaluate Artificial Intelligence (AI)-enabled tools and workflows thoughtfully.
• A practical, team-first leadership approach that prioritizes shared outcomes, collaboration, and accountability.
What you can expect:
• Lead, coach, and develop BDRs across inbound and outbound activities, helping the team consistently build qualified pipeline.
• Inspect activity, conversion, pipeline, and forecast signals to identify opportunities, remove barriers, and improve performance.
• Design and scale outbound campaigns while improving lead routing, outreach, follow-up, qualification, and handoff processes.
• Build a strong talent pipeline by identifying development opportunities and preparing BDRs for future roles across Sales.
• Serve as a senior, visible leader in the Austin office by encouraging collaboration, supporting team connection, and helping address shared office needs.
• Partner with Sales, Marketing, Operations, Enablement, and Channel teams to improve messaging, processes, and Ideal Customer Profile (ICP) insights.
• Use sales technology and AI-enabled workflows to improve productivity, strengthen decision-making, and help the team adapt as the business evolves.
USA-based roles only: The annual base salary for this role is between $121,000 USD and $175,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Dubai, United Arab Emirates; London, United Kingdom; Paris, France; Rome, Italy; Russia
AHS, is seeking a highly professional, discreet, and experienced
Close Protection Officer / Travelling Security
to provide personal security and protection for a high-profile principal during daily activities, private engagements, and international travel.
The successful candidate will be responsible for maintaining a secure environment, conducting proactive risk assessments, coordinating travel security arrangements, and ensuring the principal's safety, privacy, and comfort at all times. This role requires exceptional situational awareness, sound judgement, flexibility, and the ability to operate discreetly within a private, high-net-worth environment.
Responsibilities
Provide close protection and personal security for the principal during daily activities, private engagements, and international travel.
Conduct advance security assessments of destinations, venues, residences, hotels, and travel routes.
Plan and coordinate secure movements, transportation, and travel logistics.
Identify potential security threats and implement appropriate preventive measures.
Maintain continuous situational awareness and respond effectively to security incidents or emergencies.
Coordinate with local security teams, venue personnel, drivers, and relevant authorities when required.
Protect the principal's privacy and maintain strict confidentiality regarding personal, professional, and travel-related information.
Monitor changing security conditions and adapt protection arrangements accordingly.
Maintain professional conduct, readiness, and flexibility in line with the principal's schedule and operational requirements.
Prepare security briefings, incident reports, and relevant risk assessments as required.
Requirements
Proven experience in close protection, executive protection, travelling security, or a comparable personal security role.
Experience protecting high-net-worth individuals, senior executives, VIPs, or private principals is highly desirable.
Relevant close protection or security training and certifications.
Strong knowledge of threat assessment, advance planning, secure movement, and emergency response procedures.
Experience accompanying principals on international travel and operating in different security environments.
Excellent situational awareness, discretion, communication, and decision-making skills.
Physically fit, professionally presented, and capable of maintaining a high level of readiness.
Flexible and available to accommodate international travel and changing operational schedules.
High level of integrity, confidentiality, emotional control, and professionalism.
Valid driving licence and strong driving skills are an advantage.
First aid and emergency medical response training are preferred.
This position requires the highest standards of discretion and confidentiality when handling all matters relating to the principal, their family, residences, movements, and private affairs.
Personal Attributes
Discreet, trustworthy, and security-conscious.
Calm and composed under pressure.
Proactive, observant, and detail-oriented.
Adaptable to demanding schedules and international environments.
Able to work independently while coordinating effectively with the principal's wider support team.
Benefits
Why Join AHS?
Innovative Environment
: Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market.
Career Advancement
: Enjoy opportunities for professional growth and development, with a clear path for career progression.
Exclusive Properties
: Work with a portfolio of some of the most prestigious and exclusive properties in the market.
Collaborative Culture
: Join a team-oriented environment where collaboration and mutual support are highly valued.
Client-Centric Approach
: Be part of a company that prioritizes exceptional customer service and client satisfaction.
Competitive Compensation
: Receive a competitive salary and benefits package that rewards your hard work and dedication.
Global Network
: Leverage a robust network of industry contacts and high-net-worth clients.
Cutting-Edge Technology
: Utilize the latest sales management software and CRM systems to enhance your efficiency and effectiveness.
Recognition and Rewards
: Benefit from a culture that recognizes and rewards outstanding performance and achievements.
Work-Life Balance
: Enjoy a supportive work environment that values work-life balance and employee well-being.
Please Note:
Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.
Location: Almaty, Kazakhstan
Workplace: OnSite
Almaty, Kazakhstan · Trust & Safety Engineering
Why this role exists
Our ML and analytics teams already work on fraud detection and risk analysis. This role owns the backend that turns their signals into reliable protections across accounts, credits, payments, and generation. You'll integrate risk checks into product flows, build enforcement services and operator tools, and make sure controls work correctly in production. We're looking for an engineer we can trust to take a backend problem from an unclear starting point to a working solution.
What you'll actually do
- Risk integrations: connect existing ML scores and risk signals to account creation, credit usage, payments, and generation flows, with clear timeouts and fallback behavior.
- Enforcement services: implement configurable rules, rate limits, account restrictions, and credit or payment controls with consistent behavior across services.
- Operator tooling: build APIs and workflows for reviewing cases, inspecting decision history, and safely applying or reversing restrictions.
- Production reliability: handle retries, duplicate events, concurrent requests, and safe rollouts; add monitoring and audit trails so failures can be traced and fixed.
- Work in other teams’ codebases to add signals or interventions without hurting their stability or architecture.
- Ownership: clarify the control with ML, analytics, and operations → scope the smallest useful implementation → ship → verify production behavior and review impact with the team. Our release cycle is days, not quarters, so your first shipped protection happens fast.
Must-haves
1. You've taken a difficult problem from an unclear starting point to a working system used in production, and can explain your own decisions, contribution, and results.
2. You can build reliable backend services: APIs, data models, queues, transactions, idempotency, and concurrency. You can integrate external services and debug failures across the request and event lifecycle.
3. You choose the next steps, remove blockers, and ask for help when needed. You cut scope to test an idea, adapt from evidence, and keep working through difficult problems.
4. You work with ML, analytics, and operations to turn risk requirements into clear backend behavior. You use operator feedback and customer cases to improve controls and learn unfamiliar systems quickly.
5. You take feedback, change your mind when the evidence changes, and do the work the team needs. You share knowledge and responsibility so others can operate and extend what you build.
Who this is not for
- You prefer problems where requirements stay stable after launch.
- You prefer work centered on training models or producing analysis rather than building and operating backend services.
Nice to have
- Fraud prevention, payments risk, or platform abuse experience.
- Integrating risk-scoring services or building rules engines and rate limiters.
- Case management, appeals, and risk operations tooling.
- Familiarity with Stripe.
- Experience building real-time scoring, graph-based account linkage systems.
- Python/Go experience.
Interview process
1. Recruiter screen: role expectations, logistics, and fit.
2. Technical interview: a difficult system you shipped, what you personally decided and built, and how your work made the team more capable without leaving it dependent on you.
3. Additional technical interview, if needed: a deeper discussion of technical skills and open questions.
4. Product fit interview: take an existing risk signal and an operator need, scope a backend protection, and work through failure cases and effects on legitimate customers.
5. Offer.
What we offer
Competitive base in USD, equity, relocation support, and ownership of protections that preserve both company revenue and customer trust.
Location: Almaty, Kazakhstan
Workplace: OnSite
Almaty, Kazakhstan · Trust & Safety Engineering
Why this role exists
An agent needs more than a model response to complete useful work. It needs tools, durable execution, permissions, context, and a way to recover when something fails. You'll build the backend that lets Higgsfield agents carry creative tasks from a user's request to a finished result. We're looking for an engineer we can trust with a problem: work out what is worth building, build it, and carry it through to users.
What you'll actually do
- Agent execution: build orchestration for multi-step tasks, tool calls, streaming updates, and cancellation.
- Durable workflows: implement checkpoints, resumability, retries, and recovery without duplicating actions.
- Tools and integrations: connect agents to generation, editing, and external services through clear, validated interfaces.
- Execution boundaries: enforce user permissions, tenant isolation, resource limits, and approval requirements for consequential actions.
- Evaluation and observability: trace failures, build regression cases, and improve task completion, latency, and cost.
- Ownership: understand a real user task → define success and build evaluation cases → scope the simplest useful workflow → ship → measure completion, reliability, and dollar impact → improve from failed runs. Our release cycle is days, not quarters, so your first shipped agent capability happens fast.
Must-haves
1. You've taken a difficult problem from an unclear starting point to a working system used in production, and can explain your own decisions, contribution, and results.
2. You can build reliable agent execution: state machines, concurrency, queues, recovery, model APIs, secure tool calls, and repeatable evaluations. You learn unfamiliar tools quickly and understand what you ship.
3. You choose the next steps, remove blockers, and ask for help when needed. You cut scope to test an idea, adapt from evidence, and keep working through difficult problems.
4. You investigate real user tasks and failed agent runs, use feedback to choose what to automate, and stop workflows that do not help users finish their work.
5. You take feedback, change your mind when the evidence changes, and do the work the team needs. You share knowledge and responsibility so others can operate and extend what you build.
Who this is not for
- You prefer deterministic application behavior without investigating model uncertainty.
- You prefer prototyping without owning evaluation, recovery, and production reliability.
Nice to have
- Production agents, workflow engines, or developer tools.
- High-throughput systems with heavy traffic, large data volumes, or many long-running jobs.
- Agent context management, memory, subagents, or parallel tool calls.
- Sandboxed execution and scoped authorization.
- Multimodal workflows involving images, video, or audio.
Interview process
1. Recruiter screen: role expectations, logistics, and fit.
2. Technical interview: a difficult system you shipped, what you personally decided and built, and how your work made the team more capable without leaving it dependent on you.
3. Additional technical interview, if needed: a deeper discussion of technical skills and open questions.
4. Product fit interview: scope a useful tool-using workflow, evaluate failures, and explain when user feedback would lead you to change or stop it.
5. Offer.
What we offer
Competitive base in USD, equity, relocation support, and ownership of systems that turn AI capabilities into completed creative work.
Location: Almaty, Kazakhstan
Workplace: OnSite
Almaty, Kazakhstan · Trust & Safety Engineering
Why this role exists
Higgsfield builds tools for AI creators: creative workflows, collaborative projects in Cinema Studio, and a community for sharing work. We need a backend engineer who combines deep database and architecture expertise with the initiative to own product outcomes, from the first idea to production.
What you'll actually do
- Build AI creation workflows, Cinema Studio collaboration, and community features: sharing, discovery, contests, profiles, and follows.
- Own features and bugs through release and follow-up. Define API contracts and coordinate frontend work to deliver the complete feature.
- Deliver responsive UX: live progress, timely updates, and clear failure recovery, even when it takes more engineering effort.
- Remove database and service bottlenecks under high traffic; improve correctness, latency, and reliability.
- Define success metrics, build dashboards and alerts, and track adoption and system health after launch.
Must-haves
1. Deep database expertise: data modeling, indexes, query plans, partitioning, transactions, and locking. You diagnose production bottlenecks and understand the trade-offs behind your fixes.
2. Strong architecture judgment: service boundaries, APIs, asynchronous workflows, caching, and failure handling. Hands-on Kubernetes and CI/CD experience, from design and testing to deployment and debugging.
3. A track record of shipping and operating backend systems across multiple projects, including high-traffic workloads. You can explain your decisions and measurable results.
4. API security: authentication, object-level authorization, and tenant isolation. You prevent IDOR in reads and writes, including resource IDs in request bodies, and test access across users and workspaces.
5. You've built or studied social networks and collaborative tools, and can explain design trade-offs in feeds, follow graphs, notifications, sharing permissions, real-time sync, and concurrent edits.
6. High agency and ownership: you find worthwhile problems, propose improvements, remove blockers, and follow through without waiting for assignments.
7. Low ego: you welcome direct feedback, admit mistakes, change your mind with evidence, and help wherever the team needs you.
8. Ambition and optimism: hard goals and rapid growth energize you. You challenge assumptions constructively and commit to making ambitious ideas work.
9. Energy for an intense pace, shifting priorities, and urgent launches or production issues that can require work outside regular hours.
Our tech stack
- Languages and frameworks: Python (FastAPI), Go (Gin), and TypeScript (React/Next.js on the frontend).
- Data: PostgreSQL and Redis; analytical databases such as BigQuery or ClickHouse.
- Messaging: Kafka, Amazon SQS, and RabbitMQ; event-driven services and asynchronous workers.
- AWS: S3, DynamoDB, ECR, and Secrets Manager.
- Infrastructure: Docker, Kubernetes on Amazon EKS, Helm, Argo CD, and GitHub Actions.
- Observability: Prometheus, Grafana, OpenTelemetry, and Sentry.
Interview process
1. Recruiter screen: role expectations, logistics, and fit.
2. Technical interview: a difficult system you shipped, what you personally decided and built, and how your work made the team more capable without leaving it dependent on you.
3. Additional technical interview, if needed: a deeper discussion of technical skills and open questions.
4. Product fit interview: turn a user problem into a small first release, decide what to leave out, and explain how feedback would change the solution.
5. Offer.
What we offer
Competitive base in USD, equity, relocation support, and ownership of product experiences that directly shape how people create with AI.
Location: Liverpool, United Kingdom; Manchester, United Kingdom
Are you a health professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have an allied health background or previous experience as a Physical Therapist, a role as a Business Development Manager at VALD could be the change you need!
About VALD
VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 8,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.
Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with 5 offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.
About the VALD Business Development Team
The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD.
With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business.
Is this you?
Prior experience working in a clinical or allied health setting, such as a physiotherapist/physical therapist or similar role.
Excellent communication and interpersonal skills via various mediums, including team calls, in-person interaction and sales pipeline reporting.
Be comfortable with targeting new clients.
Willing and able to travel for client meetings and represent VALD at industry conferences and events.
Confidence to persuasively demonstrate VALD systems and communicate product and industry knowledge to clients.
A self-starter who holds themselves accountable for reaching sales targets.
A desire to work with and nurture existing distributor relationships.
Prior experience using CRMs and the Microsoft Office 365 suite of products.
You reside in Liverpool or Manchester.
It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application!
We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team.
Why VALD?
An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD. Recently named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture.
We have a range of benefits we offer to our team, such as:
Industry-leading compensation with healthy performance-based incentives.
The opportunity to work in a company that is redefining allied healthcare.
Learn from a range of high-performing individuals and teams across various disciplines.
Be part of a down-to-earth, inclusive and vibrant team.
Regular travel opportunities to get the entire VALD team together for your ongoing development.
The latest equipment and remote setup to perform at your best.
VALD Diversity & Inclusion Commitment
VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.
Conditions of Employment
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
As a
Manager, Customer Success
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success,
, you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States; Charlotte; Chicago; Seattle; Austin; Atlanta; New York; Boston; San Francisco
Workplace: Remote
ClickHouse Cloud, the fully managed version of the open source ClickHouse database, is available on AWS, GCP, and Azure. Customers can purchase directly from ClickHouse or through the cloud marketplaces. Billing is how every ClickHouse product reaches customers and shows up in our financials. As we add new products and new ways to buy, we are investing in our billing platform to scale with them. As Senior Product Manager for Billing and Marketplaces, you will own a key area of that work and report to the Director of Product Management, Billing and Marketplaces.
YOU WILL:
- Own the roadmap, execution, and launches for a key area of billing or marketplaces (for example metering and pricing, prepaid commit, or a cloud marketplace), working alongside engineering leads, Finance, and Sales Ops.
- Scope features with engineering, turn them into a clear near-term roadmap, and track them through to launch.
- Improve our prepaid commit capabilities, including customer-specific rate cards, contract changes and rollovers, customer-facing balance visibility, and spend alerts.
- Drive our cloud marketplace integrations across AWS, GCP, and Azure, including private offers, usage reporting, and subscription linking.
- Improve payment and collections flows, including dunning and delinquency handling, so customers are billed accurately and service is not interrupted by avoidable billing issues.
- Lead billing launches for new products and pricing models in partnership with Product Marketing, Sales, and Support.
- Serve as a subject matter expert on how customers are billed across the company.
YOU BRING:
- 7+ years of product management experience, including 3+ years owning billing, metering, payments, or commercial platforms for a cloud or usage-based product.
- Solid understanding of usage-based pricing, prepaid credits, and committed spend contracts, and how they translate into systems, invoices, and revenue.
- Hands-on experience with AWS, GCP, or Azure marketplaces, including private offers, co-sell, and metering APIs.
- Familiarity with payments across card, invoice, and marketplace channels, including dunning and delinquency flows.
- Working knowledge of order-to-cash, including invoicing, tax, multi-currency, and revenue recognition.
- Experience with third-party billing and payment platforms, such as Stripe or a usage-based billing vendor.
- A track record of independently leading complex projects across engineering, Finance, and go-to-market teams, from scoping through launch.
- Strong written and verbal communication, including presenting trade-offs to product and engineering leadership and explaining billing concepts to non-technical audiences.
BONUS POINTS:
- Experience at an infrastructure, database, or developer platform company.
- Comfortable going deep with engineers on event-driven architectures, data pipelines, and idempotency, and fluent enough in SQL to analyze billing data yourself.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
УдалённоPrague, Czechia; Lisbon, Portugal; Madrid, Spain; Writes clear, short technical documents and drives decisions in async, remote teams across time zones
УдалённоSão Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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United States (Remote); We are seeking candidates in US and Canada; As a remote-first organization, you should be comfortable collaborating asynchronously across time zones and taking full ownership of the critical systems powering Grafana Cloud
Canada (Remote); We are seeking candidates in US and Canada; As a remote-first organization, you should be comfortable collaborating asynchronously across time zones and taking full ownership of the critical systems powering Grafana Cloud
ГибридseniorDubai; London, England, United Kingdom
ГибридseniorDubai; London, England, United Kingdom
УдалённоГеография найма не уточнена
ГибридseniorГеография найма не уточнена
Dubai, United Arab Emirates; London, United Kingdom; Paris, France; Rome, Italy; Russia
ОфисAlmaty, Kazakhstan; Competitive base in USD, equity, relocation support, and ownership of protections that preserve both company revenue and customer trust
ОфисAlmaty, Kazakhstan; Competitive base in USD, equity, relocation support, and ownership of systems that turn AI capabilities into completed creative work
ОфисAlmaty, Kazakhstan; Competitive base in USD, equity, relocation support, and ownership of product experiences that directly shape how people create with AI
Liverpool, United Kingdom; Manchester, United Kingdom
УдалённоRemote, United States
УдалённоseniorUnited States; Charlotte; Chicago; Seattle; Austin; Atlanta; New York; Boston; San Francisco
