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Location: Singapore Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Singapore Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. As a Software Engineer Intern, Agent, you'll work directly on production AI agents for Sierra's customers. You'll gain hands-on experience contributing to the design and development of AI agents, shipping features, and learning from real-world use cases at scale. If you're hungry to shape and learn from the most important technological wave in history, come build at Sierra.   WHAT YOU'LL BRING - Pursuing a bachelor's or master's degree in computer science or a related field - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER - Experience building or deploying AI/LLM systems in production - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go INTERN QUALIFICATIONS - The intern program is open to students graduating December 2027 - June 2028 - Note: The full benefits listed below are available only to full-time employees. Interns are eligible for a monthly stipend for health insurance, daily lunch, and, of course, free alphorn lessons. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: United States Keller Executive Search is partnering with a leading supply-chain services company in the utility-scale solar and renewable-energy sector to hire an Enterprise Sales Manager. Our client helps manufacturers, EPCs, IPPs, and developers manage, move, and monetize solar equipment with speed and confidence, combining a national warehousing and transportation footprint with value-added inventory, storage, and secondary-market services that keep high-stakes projects on schedule. The timing could not be stronger. The United States continues to add record volumes of new utility-scale solar capacity, and these large, high-value projects run on aggressive timelines where a single logistics failure can delay energization and strain supplier relationships. Solar modules and components are fragile, oversized, and warranty-sensitive, so buyers increasingly seek specialized partners rather than commodity brokers. This role sits precisely at that intersection, selling operational capability and reliability rather than a product on a shelf. This is a fully remote, high-autonomy hunting seat with national territory ownership. You will independently generate, qualify, and close new enterprise logistics, warehousing, and supply-chain service contracts across the solar ecosystem, then partner with operations and finance to design solutions that are both compelling to customers and profitable to deliver. It is an ideal opportunity for a consultative enterprise seller who wants to leverage an existing renewable-energy network, sell complex high-value solutions, and make a measurable revenue impact inside a fast-growing organization with strong operational and proposal support behind them. Responsibilities Develop and execute a sales strategy targeting utility-scale solar developers, EPCs, manufacturers, asset owners, and other enterprise customers Build and maintain a strong pipeline of qualified opportunities through prospecting, referrals, industry relationships, and strategic outreach Lead consultative sales conversations to understand customers’ operational, logistics, inventory, transportation, and equipment needs Develop tailored commercial proposals and solutions for complex, multi-stakeholder solar projects Manage the complete sales cycle, from initial engagement and discovery through proposal development, negotiation, and contract close Build trusted relationships with senior decision-makers and become a knowledgeable commercial partner to customers Collaborate with operations, logistics, supply-chain, and leadership teams to ensure proposed solutions are commercially viable and operationally deliverable Maintain accurate pipeline, activity, and forecasting information Monitor market activity, customer requirements, competitor developments, and emerging opportunities within the solar industry Represent the company at relevant conferences, trade shows, and industry events Support account growth by identifying additional services and opportunities within existing customer relationships Contribute market insight and customer feedback to the company’s broader growth strategy Requirements 5-7+ years of enterprise sales experience, preferably in logistics, warehousing, 3PL, renewable energy, or solar supply chains Proven success selling logistics, warehousing, 3PL, or other complex service-based solutions to enterprise customers, with evidence of personally won deals Hunter mentality with a demonstrated ability to independently generate and close net-new business, not grow an inherited book Personal ownership of consultative, multi-stakeholder enterprise sales cycles from prospecting through contract execution, engaging VP and C-level decision makers Understanding of solar or comparable capital-equipment logistics, including storage, transportation, inventory strategy, and project-based delivery models Strong business acumen across financial metrics, deal economics, and lead/lag indicators Proven ability to self-manage and stay productive in a fully remote environment with no local supervision Strong written and verbal business communication in English U.S.-based and able to cover a fully remote national territory in U.S. time zones Willingness and ability to travel nationally approximately 20 to 30% Preferred Existing, currently active relationships within solar manufacturers, EPCs, developers, IPPs, or renewable-energy supply chains Utility-scale solar experience specifically, as opposed to residential or C&I A portable, multi-segment network of manufacturer, EPC, IPP, and developer decision makers Deep solar supply-chain, warehousing, and inventory-strategy design expertise Cross-functional collaboration experience with operations, warehousing, transportation, finance, and customer success Disciplined CRM, pipeline, forecast, and proposal management (Salesforce, HubSpot, or similar) Adjacent project-cargo, heavy or oversized equipment, wind, or battery-storage logistics experience that transfers to solar Ideal Candidate Profile You are a commercially minded, self-driven enterprise hunter who thrives without an SDR team or a local office behind you. You are energized by opening new logos, running long multi-stakeholder deals across supply chain, procurement, operations, and finance, and translating complex operational challenges into tailored, margin-aware solutions. You bring credibility in the renewable-energy or logistics space, prefer selling solutions over commodities, and hold yourself to disciplined pipeline and forecast standards while building trust in person with senior buyers. Benefits Base salary range of $90,000 to $110,000, plus a commission plan on top of base Fully remote and flexible work environment and schedule PTO accrual, sick days, mental health days, and paid holidays Health, vision, dental, and life insurance 401(k) with employer match FSA/HSA options and Employee Assistance Program (EAP) Paid parental leave and wellness stipends Professional development and volunteer time off Employee discounts and referral bonuses Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit our website Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Use of Artificial Intelligence in Recruitment Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Location: Vancouver, Canada; Toronto, Canada; Calgary, Canada Top 3 Reasons To Join Us Competitive Salary 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We’re the winner of the Insurtech of the Year in all of Asia and other awards globally We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have a global presence in Asia, EMEA and the Americas We’ve grown our annualized revenue by over 30x since January 2021 We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You Will Do: Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution Plan and design simple to semi-complex business processes and system modifications Make recommendations to improve and support business activities Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design Develop business requirements documents/user stories to support the required modifications May plan, allocate and monitor work of other business analysts Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills Assist in providing time estimates for project related tasks Aid in updating process and procedural documentation Develop basic understanding of technical development cycle of mobile application or web portals Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. Any other task that may be assigned What We Need: Minimum 5 years of experience as Business Analyst A degree in Business, IT or any relevant field Previous experience working in the health insurance industry is required (insurtech experience is preferred) Health Insurance-related domain certification from INS/LOMA or III is an added advantage Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes Experience in an Agile and/or Scrum environment is a must Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow Excellent written and verbal communication skills in English Technical writing skills are a plus Must be based in Canada Why You'll Love Working Here Fully Remote Flexible Leave International Environment Competitive renumeration package Performance Bonus Company activities and events Learning and development plan Remote work allowance CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Staff Software Engineer on the Model Infrastructure team, you'll lead the design and development of the systems that power every AI request at Harvey. You'll partner closely with AI Research, Product Engineering, Infrastructure, and external model providers to build a platform that is highly reliable, scalable, observable, and efficient. WHAT YOU’LL DO - Lead the design and implementation of Harvey's Model Infrastructure platform. - Build systems to ensure high availability, low latency, and operational excellence for AI inference. - Design and improve Harvey's Unified Model Controller (UMC) and Model Selector platform to automatically detect model degradations and intelligently route traffic based on reliability, latency, quality, compliance, and cost. - Develop systems for model provisioning, capacity management, failover, and traffic engineering across multiple AI providers. - Integrate new model providers and maintain provider APIs and SDKs, enabling Harvey to rapidly adopt emerging frontier models. - Improve observability through health dashboards, alerting, token usage analytics, cost reporting, and end-to-end telemetry. - Partner with Product Engineering to support model launches, experimentation, and proactive monitoring of production AI workloads. - Drive infrastructure efficiency through capacity planning, utilization optimization, and cost visibility. - Collaborate with AI Research to build the infrastructure foundation for future model evaluation, training, and deployment. - Lead cross-functional technical initiatives and mentor engineers across the organization. WHAT YOU’LL BUILD - Model Reliability & Operations - Model health monitoring - Automated failover and recovery - Capacity provisioning - Operational tooling and incident automation - Unified Model Controller (UMC) - Policy-based model routing - Intelligent Model Selector - Model health monitoring - Traffic management - Reliability and latency optimization - Provider Platform - Multi-provider architecture - API and SDK integrations - OpenAI, Anthropic, Azure OpenAI, Fireworks, Baseten, and future providers - Rapid adoption of new frontier models - Observability & Cost Platform - Token usage analytics - Cost attribution - Latency and reliability dashboards - Capacity forecasting - Utilization optimization - AI Platform Foundation - Infrastructure supporting model evaluation - Model deployment and operations - Future model training platform - Agent infrastructure and CcaaS WHAT YOU HAVE - 10+ years of software engineering experience building large-scale distributed systems. - Experience designing and operating highly available production services. - Strong programming skills in Go, Java, Python, Rust, or C++. - Deep understanding of distributed systems, cloud infrastructure, networking, and observability. - Experience leading technical projects across multiple engineering teams. - Ability to balance long-term architecture with pragmatic execution. - Strong communication and collaboration skills. - Passion for building foundational platforms that enable other engineering teams. NICE TO HAVE - Experience with AI infrastructure, LLM serving, or machine learning platforms. - Experience with model routing, inference gateways, or policy-based serving systems. - Experience working with OpenAI, Anthropic, Azure OpenAI, Fireworks, Baseten, or open-source LLMs. - Experience with Kubernetes, cloud infrastructure, and service mesh technologies. - Experience with large-scale observability and SRE best practices. - Experience with data infrastructure technologies such as Kafka, Spark, Flink, Airflow, or Iceberg. - Familiarity with GPU infrastructure or model training platforms. COMPENSATION $236,000 - $340,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-AK1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Canada; Brazil; Ireland; Cyprus; Portugal; Poland; United Kingdom Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   THE OPPORTUNITY We are seeking a highly skilled Sr. Manager, Model Risk Management to join our team, focusing on Transaction Monitoring and Customer Risk Assessments models for Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) purposes. The successful candidate will be responsible for ensuring that our Transaction Monitoring, Customer Risk Assessment and Screening models are robust, effective, and compliant with regulatory requirements. - Model Validation: perform independent validation of Transaction Monitoring / Customer Risk Assessment / Screening models, AI models (built in Claude or ChatGPT), including but not limited to: - Reviewing model pre & post development documentation, data quality, accuracy, access and testing methodologies. - Assessing model performance, accuracy, and stability. - Evaluating model risk and identifying potential biases. - Reviewing AI Models for AML/CFT Program - AML/CFT Regulatory Compliance: ensure that Transaction Monitoring and Customer Risk Assessment models comply with relevant AML/CFT regulations, including but not limited to: - EU AML/CFT Directives. - US BSA/AML regulations. - FATF recommendations. - Risk Assessment: conduct risk assessments to identify potential AML/CFT risks associated with Transaction Monitoring and Customer Risk Assessment models, including but not limited to: - Identifying higher-risk customer segments, products, and geographies. - Assessing the effectiveness of controls and mitigants. - Model Monitoring and Maintenance: develop and implement procedures for ongoing model monitoring and maintenance, including but not limited to: - Annual reporting & certification - Tracking model performance and identifying degradation. - Conducting regular model reviews and updates. - Collaboration and Communication: collaborate with various stakeholders, including but not limited to: - Model Engineering and owners. - AML/CFT subject matter experts. - Business units and risk management teams. - Documentation and Reporting: prepare and maintain high-quality documentation, including but not limited to: - Model validation reports. - Risk assessments. - Regulatory compliance reports. - Methodology Development: contribute to the development and maintenance of model validation methodologies, including but not limited to: - Developing and refining model validation frameworks. - Identifying best practices and industry standards.   WHAT YOU BRING - Bachelor's degree in a quantitative field (e.g., mathematics, statistics, computer science, engineering). - 5+ years of experience in model validation, risk management, or a related field, preferably in AML/CFT. - Understanding of international Model Risk Management rules and regulations, such as OCC SR 11-7. - Strong understanding of machine learning and statistical modeling techniques. - Deep understanding of fiat and crypto payment flows - Proficiency in programming languages (e.g., Python, R, SQL). - Experience with data visualization tools (e.g., Tableau, Power BI). - Strong understanding of financial markets, products, and services. - Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. NICE TO HAVES - Professional certifications (e.g., FRM, CDA, CAP). - Experience with AML/CFT transaction monitoring and Customer Risk Assessment systems - Knowledge of cloud-based technologies. - Experience with agile development methodologies.     Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. 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Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Miami, United States Location: Miami, FL Salary: $65,000 per year + KPI Build. Lead. Grow. Launch Miami with Whizz. Whizz is expanding to Miami , and we're looking for an experienced, bilingual Store Manager to lead the launch and growth of our new location. This is more than a traditional Store Manager role. You'll have the opportunity to build a new operation from the ground up , develop a large, high-performing team, drive business results, and shape the way Whizz operates in a new market. We're looking for a hands-on leader who knows how to manage people at scale, understands KPIs, and can balance sales, operations, inventory, customer experience, and team performance. Job Responsibilities Launch & Business Growth Build strong operational foundations and processes that support long-term growth. Drive revenue, improve efficiency, strengthen customer retention, and continuously raise store performance. Work closely with leadership to turn business objectives into clear store-level actions. Lead & Develop a Large Team Recruit, onboard, train, coach, and develop a large, high-performing team of Delivery Drivers and Mechanics . Build a culture of accountability, ownership, discipline, and high performance. Lead teams at scale and ensure clear accountability across the team. Set clear goals and KPIs while providing ongoing coaching and feedback. Drive Sales & Customer Experience Own store sales performance, including subscription and accessory targets. Deliver an exceptional customer experience and effectively manage complex escalations. Use customer and sales insights to increase sales, retention, and long-term customer value. Own KPIs & Performance Monitor and manage sales, operational, customer, inventory, and team KPIs. Use KPI platforms, dashboards, and reporting tools to track performance and identify trends. Turn data into action plans, improve productivity, and hold the team accountable for results. Own Operations, Inventory & Assets Oversee the complete day-to-day store operation, ensuring a safe, organized, and efficient environment. Coordinate the full bike readiness cycle, from diagnostics and repair prioritization through final QA. Take full ownership of inventory management and asset accountability. Maintain 100% ERP accuracy , conduct audits, resolve discrepancies, and lead loss-prevention efforts. Ensure compliance with company policies, operational procedures, and safety standards. Requirements What We're Looking For 2+ years of management experience in retail or another fast-paced operational environment. Proven experience managing large teams, ideally 30+ employees. Fluent Spanish and C1/C2 English - strong communication in both languages is essential. Strong knowledge of KPI-driven management and experience using KPI platforms, dashboards, or performance-tracking tools. Hands-on experience with inventory management, stock control, audits, asset tracking, and loss prevention. Strong business acumen with the ability to turn data into practical decisions. Excellent leadership, communication, organizational, and problem-solving skills. Experience with ERP, CRM, POS, inventory, or workforce management systems is a plus. E-bike, bicycle, automotive, mechanical, delivery, or logistics experience is a plus - but not required. Benefits Why Join Whizz? As the Miami Store Manager, you'll be there from the beginning — helping build the operation, establish the team, shape the culture, and directly influence the success of a new market. You'll have: Paid training and support. 401(k) retirement plan. Performance-based bonuses tied to your results. The opportunity to launch and lead a new store from the ground up. Company E-Bike Program - eligible employees can rent a company e-bike for just $1/month after successfully completing the introductory period. A collaborative, innovative, and growth-oriented environment. Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Location: Remote - United Kingdom Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Digital Sales Representative About the job This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good. Responsibilities In this role, you’ll: Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers. Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs. Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results. Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform. Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team. Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions. Have world-class interpersonal and communication skills to make complex technical and financial details sound simple. Ability to balance competing priorities and manage multiple projects/deals at the same time. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance. Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems. Demonstrated track record of managing business forecasts and financial models. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Entrepreneurial mindset with appetite to define processes and build programs. Record of delivering revenue and gross profit results Deep personal interest in the social impact market and dedicating your career to making a positive difference. Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple. High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change. Strong process-orientation, focus on amplifying improvements in your own work by improving systems and processes across the team. World-class organization, prioritization, and documentation skills. Experience with social impact and public sector entities is a plus. Location This role will be remote, and based in the UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - USA Please note that all communications regarding this position will be sent exclusively from an email address ending in @planetscale.com Any correspondence relating to this role will only originate from this domain. PlanetScale is growing rapidly and reinventing the database space. Our database platform offers developers the fastest and most reliable Postgres and Vitess/MySQL databases, enabling businesses to efficiently handle data and workloads of all sizes. PlanetScale is backed with over $100M in venture financing from top-tier VCs including a16z, Kleiner Perkins, SignalFire, and Insight Venture Partners. And we serve some of the most innovative companies in the world such as Block, Anysphere (Cursor), MyFitnessPal, Etsy, Kick, and thousands more. Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Brand Designer to help shape and evolve the visual identity of PlanetScale across all touchpoints. In this role, you'll be a key member of our Marketing team, translating complex technical concepts into compelling visual stories that resonate with developers and technical decision-makers. You'll craft everything from in-person event experiences to web graphics, merch designs, and creative website assets that make databases feel exciting. What's the job to be done? Visual Brand Development Design web graphics including technical diagrams, illustrations, and interactive visual assets that simplify complex database concepts. Create compelling visual systems for campaigns, product launches, and marketing initiatives. Design for multiple formats and contexts: digital, print, experiential, and merchandise. In-Person Experiences Design booth graphics, signage, and environmental branding for conferences, meetups, and community events. Collaborate with the events team to create memorable, on-brand experiences that stand out Design merch that developers actually want to wear and use. Create branded collateral including banners, posters, stickers, and promotional materials. Website and Digital Assets Design creative website components and landing pages. Design data visualizations and technical diagrams that make complex information accessible. Create social media graphics, blog post imagery, and other digital marketing assets. Develop templates and design systems that enable the team to move quickly. Brand Evolution Collaborate with marketing leadership to evolve and expand the PlanetScale brand identity. Explore new visual directions while maintaining brand coherence. Document design decisions and maintain brand guidelines. These attributes best describe you. A strong portfolio demonstrating versatile design skills across digital, print, and experiential design. Deep understanding of design fundamentals: typography, color, composition, and visual hierarchy. You've figured out where AI actually helps in a design workflow and built process around it. Comfortable working in both brand and production modes. You can think big picture and execute in the details. Strong communication skills with the ability to both articulate design decisions and understand direction. Self-directed and able to manage multiple projects with competing deadlines. Collaborative spirit with the ability to incorporate feedback while maintaining creative vision. What else will help you be successful. Experience designing for technical or developer-focused brands. Proficiency in Figma, Adobe Creative Suite, and other design tools. Comfortable using AI to build a working first draft of a page rather than handing off a static mockup. Understanding of design systems and component-based thinking. Enthusiasm for learning about databases, infrastructure, and developer tools. Why PlanetScale We're redefining how high-growth companies manage data at scale—and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Brand Designer, you'll help shape how developers and engineering leaders perceive and interact with PlanetScale, translating the power of our platform into visual experiences that inspire and inform. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America. At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status. If you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Total Compensation and Pay Transparency An employee's total compensation consists of base salary + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process. Base salary range: $170,000 - $220,000 USD

Location: Remote, United States Workplace: Remote About Stepful: Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful’s trained over 32,000 practice-ready healthcare workers. Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most. Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT https://www.stepful.com/post/stepful-announces-55m-series-c-to-scale-its-ai-powered-training-platform-across-the-healthcare-workforce. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list. Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride. The opportunity: We are seeking a highly motivated Program Director to lead Stepful's Surgical Services programs — Surgical Technology and Sterile Processing. This is a high-impact, portfolio-level role for someone who is passionate about healthcare education and committed to expanding access to surgical careers for working adults across the country. The Program Director, Surgical Services will own the full operational and quality lifecycle of both programs — spanning curriculum, skills lab and clinical operations, instructor team leadership, and enterprise client partnerships across 12+ healthcare employer partners in multiple states. Success in this role is measured by student outcomes (certification pass rates, graduation rates, and job placement) and the quality and depth of Stepful's relationships with its clinical and employer partners. This remote role will require occasional travel to employer partner clinical sites and reports to the Senior Director, Operations. If you're energized by the chance to shape how the next generation of surgical technologists and sterile processing technicians are trained — and to do it at scale — we'd love to hear from you. WHAT YOU'LL DO: Program Operations - Own the day-to-day operations of both the Surgical Technology and Sterile Processing programs across didactic (online), skills lab (in-person), and clinical education components. - Safeguard NCCT program approval and applicable state regulatory standing by protecting key outcome thresholds: certification pass rates, graduation rates, and job placement. - Conduct ongoing program evaluation and assessment, using data to surface improvement opportunities and drive continuous improvement across both programs. Instructor Team Leadership - Hire, onboard, and manage a team of full-time staff and a growing contractor/adjunct instructor pool across both programs. - Set quality and performance standards; lead performance calibration to ensure instructional consistency and excellence. - Coach and develop team members, fostering a culture of accountability, continuous improvement, and shared ownership of student outcomes. Enterprise Partnerships & Clinical Operations - Partner closely with the Customer Success team to support multiple healthcare employer partners across multiple states, managing ongoing relationships and ensuring strong program alignment. - Lead client site visits and clinical skills calibration independently, ensuring graduates are practice-ready from day one. - Partner with Stepful's enterprise team to support program expansion and onboarding of new employer partners. Curriculum & Student Success - As the Subject Matter Expert, collaborate with internal curriculum teams to continuously review and strengthen content across both programs, keeping it current with industry standards and employer expectations. - Oversee student progress and performance, including progress monitoring, academic advising, and program completion support. - Experiment with AI tools and other technologies to improve program workflows, reporting, and student outcomes — documenting and sharing what works. WHAT YOU'LL BRING: - 3+ years of experience teaching surgical technology and/or sterile processing fundamentals, including course delivery, assessment, and student support - Active NBSTSA Certified Surgical Technologist or NCCT TS-C certification - 5+ years of clinical or operational experience in a surgical technology or sterile processing clinical setting - 2+ years of experience in healthcare education, training program administration, or a clinical operations role with instructional oversight — experience with regulatory or certification compliance strongly preferred. - Demonstrated experience managing or leading a team, including contractors or adjunct instructors. - Experience working with enterprise clients, clinical sites, or healthcare employer partners - a collaborative, relationship-first approach is essential. - Strong cross-functional skills; comfortable working alongside instructors, students, clinical partners, and internal Stepful teams across multiple states. - Comfort in a fast-growing organization where priorities evolve and initiative is valued. - Willingness to travel to our employer partner sites around the US, up to 20-25% of the time BONUS POINTS IF: - You have experience in EdTech or online/hybrid healthcare training environments. - You've participated in NCCT program reviews, accreditation processes, or state authorization compliance activities. - You hold dual certification across both surgical technology and sterile processing. INTERVIEW PROCESS: - Introductory call with Talent Acquisition team member - Interview with Hiring Manager - Take-Home Assignment - Virtual Assignment Review - Virtual Team Interview - Final Onsite Interviews (at our NYC office) BENEFITS AND COMPENSATION: - Meaningful Equity Stake - Subsidized Medical, Dental, and Vision insurance plan options - 401(k) - FSA, HSA and commuter benefits - Learning stipend - Open vacation policy, including: - Guidance of 15 days PTO annually - Stepful closed the last week of December - 15 work-from-anywhere days - 10 public holidays observed for 2026 - 10 public holidays observed for 2026 Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. -- In light of recent hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @stepful.com email address to guide you through our interview process.

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is looking for a Customer Experience (CX) Manager to lead a high-performing support team serving lawyers and professional services teams. Our customers hold their own work to a high standard of accuracy and timeliness, and expect the same from our support. How well your region runs is one of the biggest levers Harvey has on what customers actually experience when they need help. Reporting to the Head of CX, you'll drive operational excellence and accountability across Harvey's global support organization. You'll balance strategic oversight with hands-on execution. This is a role for a leader who thrives in motion: proactive, decisive, and deeply motivated by achieving results through your team. You'll inherit a metric set and processes that need to be better, and we expect you to diagnose what's broken and fix it without being asked. You'll also be one of five CX Managers across the globe, and that peer group is where our operating standard gets set. You're expected to trade what's working across regions and push for the changes you think we should make everywhere, shaping the culture and cadence of a growing support organization. WHAT YOU'LL DO - Run day-to-day support delivery for your region: queue and coverage, triage and handoff, and escalation judgment, measured by First Response Time, Resolution Time, QA, and cSAT. When a number moves, you find the root cause and fix it or scale it. - Set individual performance expectations and stay close enough to the work to spot drift early. Coach against QA results in the moment, and move to a documented plan only when coaching hasn't landed. - Own escalations end to end: triage and severity judgment, customer communication through to resolution, and bug reports Engineering can act on without a follow-up thread. Partner with Product, Engineering, and Go-to-Market to turn recurring escalations into fixes. - Take part in the on-call rotation for customer-impacting incidents, owning the coordination of response and customer communication strategy while an incident is live. - Drive adoption of the AI tools and systems we provide across triage, drafting, deflection, and QA, and pressure-test what CX Ops ships against real queue conditions. - Track how your region performs against the other four, bring what's working to your peers, adopt what's working in theirs, and propose the practices you think should apply globally. - Forecast coverage and staffing against volume, and flag gaps before they have impact. - Hire, onboard, and develop team members to ensure readiness for future growth and evolving support needs. WHAT YOU HAVE - 8+ years in customer support or customer experience, including 4+ years managing teams in a high-volume environment serving enterprise customers. - Comfortable operating at Harvey's pace, not a typical enterprise pace. This is consistently the hardest bar for otherwise-strong support managers to clear. - A deep focus on the customer, and real satisfaction in solving the problems that make their work harder than it needs to be. - You are genuinely invested in developing your team, and you know a high bar is part of that. - You manage close to the work. You know what your team's tickets actually look like, not just what the dashboard says. - A change you made to how a support team works that produced a step change, not an incremental gain. You saw the leverage point others in the seat missed. - Ownership of a metric set (FRT, TTR, cSAT, QA, backlog, deflection): what drives each one, what to change when one slips, and the ability to build your own reporting. We use Zendesk, Salesforce, Omni, and Snowflake. - You understand enterprise escalations, from severity judgment through the customer conversation, and can work one yourself: reproduce the issue, read error logs, and troubleshoot API, authentication, and AI output quality issues well enough to brief Engineering accurately. - You can take a process improvement from idea to shipped yourself, and you know which ones to handover to someone on your team instead. - Day-to-day proficiency using AI tools in a production support workflow, not experimentation, and a concrete point of view on how AI is changing what a support team should look like. - Admin-level fluency with Zendesk or an equivalent platform: views, triggers, macros, and routing logic. - Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy. COMPENSATION $144,000 - $216,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-CG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW The Content Marketing Manager will develop content that advances Harvey's brand and business goals across editorial, campaigns, and social. This person will turn company priorities, customer insights, and market opportunities into high-quality content, then work across teams to distribute it effectively and measure its impact. This is a role for a strong writer and editor who is equally comfortable shaping strategy and producing the work itself, and who can translate complex legal, technical, and product ideas into clear, compelling stories. WHAT YOU'LL DO - Contribute to Harvey's editorial strategy and help execute the content roadmap set by the Head of Content and Social Strategy. - Write and edit content across formats, including website articles, guides, reports, thought leadership, social series, video scripts, and campaign copy. - Turn complex legal, technical, and product ideas into clear, compelling stories for Harvey's audiences. - Develop content-led campaigns in partnership with product marketing, demand generation, communications, social, and other teams. - Create distribution strategies that extend the reach and value of each major content asset. - Write planned social copy and captions connected to editorial content, campaigns, launches, and brand initiatives. - Partner with the SEO lead to apply search insights to content planning, development, and optimization. - Use audience and performance data to understand what is working and improve future content. - Maintain a consistent, distinctive Harvey voice across channels and formats. - Partner with Content Operations and Publishing to move work efficiently through production, review, and publication. WHAT YOU HAVE - 5+ years of experience in content marketing, editorial, or a closely related discipline, ideally in B2B technology, SaaS, or professional services. - Exceptional writing and editing skills, with a portfolio that demonstrates range across long-form editorial, thought leadership, campaign copy, and social. - A proven ability to translate complex or technical subject matter into clear, engaging narratives for sophisticated audiences. - Experience contributing to an editorial strategy and delivering against a content roadmap, taking ownership of high-quality output end to end. - Strong cross-functional collaboration skills, with a track record of partnering with product marketing, demand generation, communications, and social teams. - Familiarity with SEO fundamentals and comfort using search insights to shape content. - Fluency with content performance metrics and the judgment to turn data into better editorial decisions. - A sharp eye for brand voice and the discipline to maintain it consistently across channels and formats. COMPENSATION $164,000 - $225,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-LR1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: United States Workplace: remote About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The GTM Insights & Deal Strategy team plays a critical role in shaping and executing Lyra’s Employer Solutions strategy, and we’re looking for a Global Pricing Operations Senior Associate to join the team. This role will require a balance of analytical and operational skills to help guide the company on driving scalable growth. This individual will act as a strategic bridge between Product, Sales, Finance, and Clinical Ops, ensuring our pricing models are competitive, scalable, and aligned with our mission to transform mental health care. This position is ideal for an individual looking for a dynamic role at a fast-growth startup. Responsibilities Define Employer Solutions pricing strategy to optimize revenue growth, retention and profitability in partnership with Finance, Product, and GTM Leadership Analyze market data and synthesize feedback from customers to understand value drivers and competitive positioning, adapting strategy to meet evolving market demands Translate complex pricing models into simple, sellable structures, partnering with Product Marketing to lead internal enablement and external communication on pricing Partner with operational teams to ensure pricing strategy is scalable, advising on quoting tools, deal desk parameters, and downstream operational processes Serve as a core thought partner for Sales and Customer Success leadership, providing expert guidance on deal structuring for prospective and renewing employers Effectively manage towards deadlines and set expectations on timelines with cross-functional stakeholders Qualifications Bachelor’s degree in economics, business, finance or other relevant/quantitative disciplines 5+ years of experience in finance, consulting, business operations, or financial planning & analysis, preferably within SaaS or Healthcare Experience with forecasting, data analysis, and developing financial models to support business decisions, with advanced proficiency in Excel/Google Sheets Exceptional communication skills with the ability to distill complex financial data into clear narratives for GTM leadership and external clients Ability to tackle unstructured and undefined problems, taking ownership, and driving objectives to achieve the desired outcome Experience navigating cross-functional priorities between Clinical, Product, Legal, Finance, and Sales teams A proactive self-starter who can pivot quickly between high-level strategy and granular modeling Excellent organizational and time management skills, including the ability to prioritize and balance multiple deliverables with competing timelines in a dynamic environment Preferred Qualifications Experience with Microsoft Excel and Google Suite Salesforce experience is a plus Experience with B2B or B2B2C products & solutions Background in healthcare or benefits strategy "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." As a full-time Global Pricing Operations Senior Associate, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $95,000 to $131,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.   Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:  * Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) * Lyra for Lyrians; coaching and therapy services * Equity in the company through discretionary restricted stock units * Competitive time off with pay policies including vacation, sick days, and company holidays * Paid parental leave  * 401K with up to 3% matching * Monthly tech allowance * We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!   We can’t wait to meet you.

Location: AZ_Mesa_HQ Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Culture Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Position Overview The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets. This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy. Essential Responsibilities Global Portfolio & P&L Ownership Cradle to Grave Accountability: Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio. Appointed Portfolio Leadership: Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires. Cross Region Coordination: Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps. Support Ownership: Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones. Cross Region Leadership Across Time Zones Global Operating Rhythm: Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours. Follow the Sun Coordination: Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up. Travel & Presence Strategy: Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in. Local Market Enablement Local Leader Fluency: Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context. Distinct Go to Market Models: Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ. Regulatory & Compliance Awareness: Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer. Enterprise Coherence & Partnership Technology Alignment: Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge. Cross VP Partnership: Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant. Executive Reporting: Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative. We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers: Global Operating Leadership A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection. P&L Ownership Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes. Cross Cultural Fluency Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets. Portfolio Breadth Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain. Qualifications Experience: 12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability. Education: A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role. Global Leadership: Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected. P&L Management: Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability. Regulatory Breadth: Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets. Domain Knowledge: Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred. Talent Development: A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance. Travel Readiness: Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: IN_Indianapolis_HQ Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Culture Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Position Overview The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets. This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy. Essential Responsibilities Global Portfolio & P&L Ownership Cradle to Grave Accountability: Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio. Appointed Portfolio Leadership: Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires. Cross Region Coordination: Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps. Support Ownership: Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones. Cross Region Leadership Across Time Zones Global Operating Rhythm: Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours. Follow the Sun Coordination: Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up. Travel & Presence Strategy: Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in. Local Market Enablement Local Leader Fluency: Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context. Distinct Go to Market Models: Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ. Regulatory & Compliance Awareness: Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer. Enterprise Coherence & Partnership Technology Alignment: Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge. Cross VP Partnership: Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant. Executive Reporting: Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative. We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers: Global Operating Leadership A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection. P&L Ownership Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes. Cross Cultural Fluency Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets. Portfolio Breadth Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain. Qualifications Experience: 12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability. Education: A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role. Global Leadership: Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected. P&L Management: Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability. Regulatory Breadth: Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets. Domain Knowledge: Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred. Talent Development: A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance. Travel Readiness: Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .