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Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.     Why This Role Is Important to Arcadia  Arcadia's mission depends on building exceptional go-to-market teams—sales, marketing, customer success, and revenue operations professionals who can drive growth and deliver value for our customers at scale. We are looking for a Principal Talent Acquisition Manager to lead and evolve our go-to-market recruiting function. This role goes beyond filling roles—you will build a high-performing, data-driven recruiting engine that consistently attracts and hires top-tier go-to-market talent in a competitive market. You will partner deeply with Sales, Marketing, Customer Success, and Revenue Operations leadership to understand hiring needs, shape talent strategy, and ensure we are bringing in individuals who raise the bar. At the same time, you will scale the systems, processes, and tools that enable recruiting to operate with speed, quality, and predictability. What Success Looks Like   In 3 months  Build deep alignment with Sales, Marketing, Customer Success, and Revenue Operations leaders on hiring plans, talent profiles, and team needs Assess current recruiting processes, funnel performance, and candidate experience Establish clear metrics and reporting on pipeline health, conversion rates, and time-to-fill In 6 months What You'll Be Doing Lead go-to-market recruiting strategy Partner with Sales, Marketing, Customer Success, and Revenue Operations leadership Build scalable recruiting systems Own sourcing and talent pipeline development Elevate candidate experience Drive data-driven recruiting Coach and enable hiring teams Leverage technology and AI in recruiting Lead and mentor recruiters What You'll Bring 8–12+ years of go-to-market recruiting experience Proven ability to scale recruiting processes Strong sourcing experience for go-to-market talent Experience partnering with senior stakeholders Data-driven mindset Strong communication and judgment Would Love For You To Have Experience scaling recruiting in high-growth SaaS or data-driven companies Experience hiring for sales, marketing, customer success, or revenue operations roles Experience with recruiting tools and AI-assisted platforms Experience in employer branding or talent marketing What You'll Get Opportunity to shape and scale go-to-market hiring strategy Direct impact on sales, marketing, customer success, and revenue operations teams Mission-driven culture Competitive compensation and benefits Remote-friendly work environment About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.     Why This Role Is Important to Arcadia  The Director, Analytics is a senior level position responsible for shaping analytic strategy and delivering high-impact insights across complex customer engagements. This role reports directly to the VP of Analytics and operates as the highest-level analytic authority on our productionalized analytics engines and dashboards; driving methodological rigor, influencing business strategy, and ensuring analytics directly support contractual commitments and measurable performance outcomes. This individual will lead a team of SQL analysts and BI developers to deliver scalable analytic solutions. Given the scale, visibility, and complexity of the work, this role requires deep healthcare domain expertise, advanced technical capability, strong executive presence, and the ability to operate autonomously in ambiguous environments.   What Success Looks Like In 3 months Develop deep understanding of enterprise data architecture, reporting commitments, and performance objectives Establish credibility as a strategic analytic partner to senior leaders and to your direct reports Contribute to builds across backend and frontend deliverables Provide guidance on complex analytic workstreams and influence prioritization decisions Build trust from team of 4-8 analysts/dashboarders and understand how team fits into priorities Work to refine current OKRs and build team out necessary to execute on those OKRs In 6 months Drive measurable improvements in analytic quality, scalability, and efficiency Lead cross-functional initiatives requiring advanced methodological expertise Serve as trusted advisor on medical economics, risk, episodes, and dashboarding Create rigorous performance management framework for team to be evaluated against Ensure AI integration into analytics workflows In 12 months What You'll Be Doing Define and lead analytic strategy across large-scale, high-visibility engagements Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives Serve as the senior-most analytic escalation point for complex methodological or data integrity questions built in DBT (Spark, SQL) and Amazon Quicksight Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success Ensure technical excellence and rigor in all analytic deliverables; establish quality standards and governance practices Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation Present insights and strategic recommendations to senior and executive-level stakeholders Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team Influence product and roadmap decisions through data-driven thought leadership What You'll Bring 8–10+ years of healthcare analytics experience, with experience in medical economics or risk and dashboarding required Advanced SQL proficiency, including optimization of complex queries in large data environments Advanced Dashboarding proficiency, experience with Quicksight a plus (Tableau, Looker, Power BI, etc. are acceptable) Experience designing analytic methodologies and scalable frameworks Demonstrated success influencing senior or executive stakeholders Proven experience leading large, complex analytic initiatives and teams with significant business impact Strong data storytelling and executive-level communication skills Experience mentoring and elevating senior analytic talent Would Love For You To Have Experience supporting large, enterprise healthcare clients Experience working within AWS or large-scale cloud data environments Proficiency in DBT pipelines a plus Experience shaping product or analytics roadmaps at a strategic level Experience using AI tools to enhance your coding and workflows as they relate to analytics What You'll Get Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Become a member of the talented, energized, diverse and purpose-driven Arcadian Community. About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia Healthcare is entering a new era where AI can fundamentally transform how organizations understand populations, improve outcomes, reduce administrative burden, and deliver better experiences for patients and providers. Arcadia is uniquely positioned at the intersection of healthcare data, analytics, and workflow intelligence to bring these capabilities to market.  We are looking for a Principal Product Manager, AI Products to help define and deliver the next generation of AI-powered healthcare solutions. This leader will own critical product investments that leverage generative AI, advanced analytics, and intelligent automation to solve meaningful customer problems and create measurable business value.  Principal Product Managers at Arcadia are builders, operators, and end-to-end owners. They combine deep customer understanding, strong technical fluency, and relentless execution to bring innovative products from concept to customer adoption. They operate with significant autonomy, influence company strategy through product outcomes, and are accountable for delivering enterprise-grade capabilities that customers trust and depend on.  This role is ideal for product leaders who thrive in fast-moving environments, can translate emerging AI technologies into real-world customer value, and are energized by shipping products rather than managing process.  Success is measured by products delivered, customer outcomes achieved, business impact created, and the ability to establish yourself as a trusted expert with customers and cross-functional partners.    What Success Looks Like In 3 months Develop working expertise in Arcadia’s platform architecture, customer workflows, AI strategy, and data ecosystem Identify and prioritize high-impact product opportunities within assigned domain ownership Ship at least one meaningful customer-facing enhancement or production capability Demonstrate the ability to independently navigate ambiguity and drive product decisions to execution In 6 months What You'll Be Doing Own the end-to-end lifecycle of AI-powered product capabilities from concept through customer adoption and measurable business impact Deliver enterprise-grade generative AI products and workflow automation capabilities into production environments at scale Work directly with customers to understand operational challenges, validate product direction, and ensure solutions address real-world healthcare workflows Translate advances in AI, LLMs, agentic systems, retrieval architectures, and analytics into practical customer solutions Partner closely with Engineering, Data Science, Customer Success, and GTM teams to ensure products are successfully adopted and deliver measurable value Drive roadmap decisions using customer needs, technical realities, business objectives, and market opportunities Own product success metrics tied to customer adoption, revenue growth, operational efficiency, and business outcomes Act as the accountable owner for shipping high-quality products on a predictable cadence Mentor and elevate product management practices across the broader Product organization What You'll Bring Education Bachelor’s degree required; advanced degree in business, computer science, engineering, healthcare, data science, AI/ML, or a related field preferred Experience 12+ years in enterprise SaaS, platform products, AI-enabled products, data products, or similarly complex technical environments; bonus if experience includes healthcare environments Experience building and scaling enterprise-grade AI, machine learning, or generative AI products Experience delivering products powered by LLMs, agentic systems, retrieval-augmented generation (RAG), intelligent automation, predictive analytics, or similar AI technologies Proven track record shipping products used by enterprise customers at scale Experience defining and delivering products tied to measurable business outcomes and revenue impact Experience owning products with measurable commercial outcomes, including adoption, retention, growth, or revenue objectives Demonstrable understanding of how product decisions connect to business performance and customer value realization Experience partnering closely with Engineering and GTM organizations to successfully bring products to market Technical Fluency Strong technical fluency across modern AI systems, including generative AI, LLMs, retrieval architectures (RAG), intelligent automation, model evaluation, and AI governance Ability to engage deeply with engineering teams on architecture, implementation tradeoffs, and production deployment decisions Qualities Highly autonomous operator with strong ownership mentality and executive presence Collaborative leader capable of influencing across Product, Engineering, Analytics, and Executive teams Demonstrated ability to create clarity, structure, and momentum in ambiguous problem spaces Practiced in building new products, processes, and operating models from the ground up Strong ownership orientation with a bias toward action and execution Skills Exceptional product strategy, prioritization, communication, and execution leadership Strong analytical and technical fluency, including ability to navigate complex platform and AI-enabled product discussions Ability to translate customer, operational, and business needs into scalable product direction and measurable outcomes What You'll Get The opportunity to shape the future of AI-enabled healthcare products and platform innovation at scale Significant influence over strategic product direction, organizational maturity, and next-generation customer experiences The opportunity to solve some of healthcare’s most complex operational, clinical, and data challenges alongside exceptionally talented cross-functional teams A highly visible role with meaningful executive partnership and organizational impact The ability to help define how AI, automation, analytics, and workflow transformation reshape healthcare delivery and operations Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Become a member of the talented, energized, diverse and purpose-driven Arcadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.     Why This Role Is Important to Arcadia  Arcadia's data platform powers population health analytics for health plans, ACOs, and provider groups across the country. As a Lead Analytics Engineer — Data Modeling & Quality, you sit at the intersection of data quality ownership and analytical data modeling. You'll own the SQL and DBT layer that transforms raw clinical and claims data into trusted, production-grade datasets, while also serving as the quality authority for the data those models produce. This is a hybrid role — deeper SQL and DBT expertise than a traditional Data Health Professional, with a more analytical and model-focused scope than a Data Engineering role. You're less focused on pipeline infrastructure and more on the logic, shape, and trustworthiness of the data itself.   What Success Looks Like In 3 months Independently triage and resolve pipeline data quality issues Author at least one new DBT model or refactor an existing one to meet current modeling standards Understand the end-to-end pipeline from ingress through silver and gold, and be able to trace a data quality issue to its root layer In 6 months What You'll Be Doing DATA MODELING & DBT DEVELOPMENT Author, review, and maintain DBT models using Spark/Hudi from ingest through bronze and silver Help clients understand their data model, assumptions, and limitations through intentional validation Troubleshoot and fix issues, then write DBT tests to catch issues proactively Optimize SQL performance for slow-running jobs Partner with Data Engineering on table design, partition strategy, and incremental patterns DATA QUALITY OWNERSHIP Triage and classify data quality alerts, distinguishing source-level issues from transform-layer failures Design and maintain volume monitors and DQ monitors (null rate, distribution, future-date checks) Author and apply clinical DQ rules (entity volume, field coverage, LOINC coverage, referential integrity) and claims validation rules across silver and gold layers Conduct quality reviews for connector promotions — evaluating silver entity coverage, validation rule pass rates, and bronze-to-silver transformation correctness Own the ticket queue for DQ, attribution, hierarchy, and customer-specific data quality issues, writing clear customer-facing findings CROSS-FUNCTIONAL QUALITY COLLABORATION Lead data quality reviews during connector installation and promotion (UAT → PRD), including claims validation playbooks and null analysis Partner with Data Engineering on root-cause triage for errors, ingress anomalies, and silver table issues surfaced through data quality monitoring Coordinate with the Measure Implementation Team (MIT) when data quality issues affect quality measure scores Contribute to and enforce data modeling standards across teams TECHNOLOGIES Data modeling: DBT-Spark, SQL, Claude Warehousing: Amazon Redshift, Apache Hudi, AWS Athena Data quality: volume/DQ monitors, DBT tests Orchestration: Argo Workflows, Airflow Source control: Git / GitHub, PR-based review workflows Observability: Grafana, Jira Healthcare data: Claims (plan/professional/pharmacy), EHR (clinical entities), MPI What You'll Bring Education: Bachelor's or Master's degree in Computer Science, Statistics, Business, Economics, or a related field Experience: Advanced SQL: window functions, complex CTEs, aggregation patterns, performance tuning on columnar databases DBT: hands-on experience authoring models, tests, macros, and yml documentation; familiarity with incremental strategies Healthcare data literacy: working knowledge of claims data (professional, institutional, pharmacy), clinical data (EHR entities), and common quality dimensions (member months, coverage rates, null patterns) Data quality mindset: ability to differentiate source data issues from transform issues, design systematic validation checks, and communicate data quality findings clearly Skills: Clear communicator — able to translate technical findings for clients and non-technical stakeholders Strong analytical judgment — you can look at a distribution and know when something is wrong Ability to manage several projects simultaneously, leveraging AI tooling to stay organized and efficient Genuine desire to learn and apply AI tools for operational efficiency Would Love For You To Have Experience with Spark SQL and Hudi table format Familiarity with data quality monitoring tools Comfortable operating in an AI-first environment using Claude to build/verify various day-to-day workflows Exposure to population health analytics concepts: HEDIS measures, risk adjustment, value-based care metrics Python scripting for data investigation and automation Experience with Argo Workflows or similar orchestration platforms Healthcare data standards: ICD-10, CPT, NDC, LOINC, NPI What You'll Get Work alongside a talented team on some of the most complex and rewarding challenges in healthcare data Flexible, fully remote work environment with the resources and support to do your best work Exposure to senior leaders Be on the front lines of AI adoption — use cutting-edge tools to accelerate your work and shape how the team operates in an AI-first environment Make a meaningful impact on healthcare data operations by improving the quality, reliability, and trustworthiness of data that drives patient care decisions Be a part of a mission driven company that is transforming the healthcare industry Become a member of the talented, energized, diverse and purpose-driven Arcadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia   Reporting to the Chief Commercial Officer, the Sales VP is responsible for identifying, engaging, and closing new accounts in the Provider market, which Arcadia defines as including Provider Groups, Health Systems, IDNs, Clinically Integrated Networks, and Accountable Care Organizations.   What Success Looks Like In 3 months Learn all about Arcadia and what makes us special Acclimate to our sales and contracting process Understand the features and functions of our solutions Bond with your teammates and stakeholders Play a key role in conferences   In 6 months Establish a solid relationship of trust and collaboration with colleagues Lead the contracting phase with prospective clients Close your first deal Become conversant in our solution and be able to run your own presentations   In 12 months Full mastery of our solution Will have closed multiple deals What You'll Be Doing BUSINESS DEVELOPMENT Conduct research to expand prospect list using Definitive, LinkedIn Sales Navigator, and other methods Identify and develop leads and opportunities from multiple sources including prospect lists, discovery, and individual research Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification to move opportunities into the sales funnel Perform thorough needs assessment and identify prospects pain points to determine how Arcadia’s solutions address those needs Building and increasing industry knowledge and acumen to position Arcadia’s value proposition across multiple use cases in the health system, ACO, and provider segments Own and drive proposal planning, development, and delivery to key client executives Own and drive contract creation, legal review, and signature process with internal operations and key client executives Identify and assist in resolving challenges that could prevent account retention, expansion, and referrals Build relationships with C-level and purchasing executives at key prospects in support of sales and growth activities INTERNAL OPERATIONS Collaborate effectively with internal stakeholders from Product Management, Sales Operations, Operations and Finance throughout the course of each deal Ensure all accounts you are working have documented pursuit plans and participate in regular account review meetings with the VP of Sales and line-of-business (LOB) leaders Provide accurate financial projections to executive leadership for opportunities in your pipeline Manage and maintain an accurate sales funnel in the system-of-record for Arcadia (Salesforce.com) What You'll Bring Bachelor’s degree in business, healthcare administration, engineering, or a related discipline A minimum of 7 years’ experience with a demonstrated track record of accomplishments in health sales and business expansion Excellent presentation, written and verbal communication skills Must be able to build and maintain strong relationships with C-level information technology executives, physicians, executives, leaders and staff at health plans, health systems, and healthcare provider groups Proven results running long sales cycles (9-15 months) in enterprise settings Excellent communicator with the ability to persuasively articulate competitive advantages of Arcadia’s research data solutions Strong knowledge base and stays abreast of major healthcare issues and trends in data analytics and value-based care Must be able to work within Arcadia’s sales process to manage a pipeline of qualified sales opportunities across an assigned market and accurately project total contract value, revenue spread, and close dates for those opportunities This position requires frequent travel to customers and prospects in an assigned market What You'll Get An opportunity to help our health care crisis by assisting with the adoption of value-based care The ability to compete with a top KLAS rated solution set High visibility and impact role supporting Arcadia’s rapid growth Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Become a member of the talented, energized, diverse and purpose-driven Arcadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.  We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io   Why This Role is Important to Arcadia    Reporting to the SVP, Growth, the Vice President of Sales, Payor is charged with generating new business opportunities for Arcadia.The VP of Sales, Payor is responsible for identifying, engaging, and closing new accounts in the Payor Healthcare market, which Arcadia defines as including Commercial and Private Payors on a regional and national scale.    What Success Looks Like In 3 months Learn all about Arcadia and what makes us special Our sales and contracting process Bond with your teammates and stakeholders Play a key role in conferences In 6 months You will have established a solid relationship of trust and collaboration with your VPs of Sales  You will be leading the contracting phase with prospective clients Close your first deal You will be very conversant in our solution and be able to run your own presentations In 12 months What You'll Be Doing BUSINESS DEVELOPMENT Conduct research to expand prospect list using Definitive, LinkedIn Sales Navigator, and other methods Identify and develop leads and opportunities from multiple sources including prospect lists, discovery, and individual research Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification to move opportunities into the sales funnel Perform thorough needs assessment and identify prospects pain points to determine how Arcadia’s solutions address those needs Building and increasing industry knowledge and acumen to position Arcadia’s value proposition across multiple use case in the health system, ACO, and Payer segments. Own and drive proposal planning, development, and delivery to key client executives Own and drive contract creation, legal review, and signature process with internal operations and key client executives Identify and assist in resolving challenges that could prevent account retention, expansion, and referrals Build relationships with C-level and purchasing executives at key prospects in support of sales and growth activities INTERNAL OPERATIONS Collaborate effectively with internal stakeholders from Product Management, Sales Operations, Operations and Finance throughout the course of each deal Ensure all accounts you are working have documented pursuit plans and participate in regular account review meetings with the VP of Sales and line-of-business (LOB) leaders Provide accurate financial projections to executive leadership for opportunities in your pipeline Manage and maintain an accurate sales funnel in the system-of-record for Arcadia (Salesforce.com) What You'll Bring Bachelor’s degree in business, healthcare administration, engineering, or a related discipline A minimum of 5-7 years’ experience with a demonstrated track record of accomplishments in payer/health plan sales and business expansion Broad network of relationships with Commercial, Regional, Health Plans and well known in the payor community Experience consistently securing multi-year, multi-million-dollar contracts with Payor organizations What You’ll Get An opportunity to help our health care crisis by assisting with the adoption of value-based care The ability to compete with a top KLAS rated solution set High visibility and impact role supporting Arcadia’s rapid growth Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Be a member of the Arcadian and Barkadian Community About Arcadia   Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health.We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time.We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore ourwebsite.   This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands. - Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer’s trusted advisor, and be able drive strategic decisions for our customers. - Engage with customers: In the role, you will engage with all levels of our customers’ businesses: - Discover and assess their requirements. - Prepare and present demonstrations of Sierra’s agent. - Address and overcome technical challenges in the business process by working with technical counterparts. - Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes. - Become trusted advisors and drive strategic technical strategies for our customers. - Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare. EXAMPLE PROJECTS These are examples of projects our healthcare team has worked on: - Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem. - Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?" - Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location - Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics - Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates - Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility. - Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions WHAT YOU'LL BRING - 5-7+ years experience in product development of highly technical products. - Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager. - Experience crafting and tailoring a message for potential customers, including executives. - Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments. - Degree in a technical or related field, or equivalent professional experience. - Genuine interest in healthcare and improving patient/member experiences EVEN BETTER... - Experience in healthcare technology, health IT or working with healthcare organizations - Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) - AI-related experience (experience with product development for AI agents a plus). - Some coding experience with React, Typescript, and Go. - MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles). - Past roles that interface with end customers to influence software development. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Boston, MA; Remote (USA) Workplace: hybrid Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.   Why This Role Is Important To Arcadia   At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.   Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.   The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.   What Success Looks Like In 3 months - Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives - Manage components of the implementation such as integration workstreams   In 6 months - Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration - Independently manage multiple components of the implementation, including data integration and module implementations   In 12 months - Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform - Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices - Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation What You'll Be Doing Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities Responsible for customer communications. Owning all standing and ad-hoc project meetings Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture Clearly communicating program/project status, issues, risks, plans, etc. to senior management Performing other related duties as assigned or requested What You'll Bring Bachelor’s degree in related field At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL Would Love for You to Have Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders Strong problem solving, interpersonal, and organizational skills Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams What You'll Get Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Be a member of the Arcadian and Barkadian Community This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia   At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.   CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.   In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.   What Success Looks Like In 3 months ·  Complete Arcadia Core Platform certification and onboarding requirements ·  Successfully onboard to all customers in assigned portfolio ·  Coordinate with internal teams to create and execute against project timelines ·  Communicate project status updates to customer leadership ·  Provide support to assigned customer accounts with oversight ·  Know each assigned customers’ scope of work and overarching Arcadia use cases ·  Drive issue resolution through coordination with internal teams ·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance ·  Have a strong understanding of Arcadia’s security protocols and processes ·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication     In 6 months ·  Act as the primary CSM on assigned customer accounts with minimal oversight ·  Manage day to day operations of each customer ·  Train customers on the base platform and be able to tailor the training to customers’ needs ·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level ·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia ·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives ·  Assist in leading and executing planning and adoption workshops with customers  ·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans ·  Understand and translate issue impact relative to customers’ business needs ·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications ·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management ·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks ·  Assist management in designing and executing a contract renewal strategy for an applicable customer    In 12 months ·  Manage several customer accounts independently ·  Train customers across Arcadia product suite ·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case ·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings ·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers ·  Work with product and engineering teams to relay customer feedback on feature improvements. ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers What You'll Be Doing Serving as the primary day-to-day point of contact for customers live on the Arcadia platform Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption. Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption Acting as the translator between internal and external teams regarding complex technical concepts and business needs Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers Leveraging tools such as Jira, Confluence, Smartsheet, and SQL What You'll Bring Years related work experience; Customer Success Manager: 5+ Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience Experience working in technology or healthcare, preferably on the vendor side Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly Experience communicating with a wide range of audiences (tech, business, clinical, executive) Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc. Regularly learn new skills, make timely decisions, and adapt well to change Strong analytical, quantitative, problem solving and organizations skills Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines Thrive as a self-starter with the curiosity and tenacity to learn complex concepts Exceptional ability to complete committed follow-ups and tasks Ability to travel approximately 30%. Would Love for You to Have Multiple years in IT support or relevant experience. Healthcare industry experience is a plus Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders. Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus What You'll Get Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Great benefits like flextime time off Be a member of the Arcadian and Barkadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.