Location: Tbilisi, Georgia
Workplace: hybrid
We are looking for a Senior Data Project Manager to join inDrive's Data Platform. You will work in close partnership with the Engineering Managers of two core teams, Data Ops and Data Delivery, and coordinate projects that span multiple data platform teams: for example, onboarding data from external partners and orchestrating its downstream transformation into analytics-ready data marts.
Key Responsibilities
Coordinate cross-functional Data Platform (DWH) initiatives end-to-end, from source-system integration through the warehouse to analytical data marts
Act as the single point of accountability for initiative outcomes, ensuring value delivery within expected timeframes
Drive projects that cut across several teams, e.g. partner data ingestion followed by transformation and modeling, aligning scope, sequencing, and ownership between Data Ops, Data Delivery, and adjacent teams
Work in tandem with the Engineering Managers of Data Ops and Data Delivery on planning, capacity, and execution; participate in the operational management of the teams
Own project and initiative schedules: identify risks, dependencies, and potential slippage early, and communicate them promptly to all stakeholders
Manage priorities across product-driven requests from internal data consumers and long-term platform investments (reliability, data quality, governance, security)
Build a process for continuous improvement of team metrics: delivery performance, quality, engagement, and team maturity
Facilitate project- and program-level events (planning, syncs, retros, stakeholder reviews)
Translate between business and technical teams, keeping internal consumers, engineering, and leadership aligned
Skills, Knowledge and Expertise
3+ years of project or program management experience in Data Platform, Data Warehousing (DWH), or Analytics environments
Demonstrated success managing complex initiatives with multiple stakeholders, teams, and moving parts
Solid command of modern goal-setting and project management tools
Exceptional communication and stakeholder alignment skills: able to translate between business and technical audiences
Highly organized, with strong prioritization, risk management, and accountability-driving skills
Strong systems thinker; brings clarity and structure to ambiguity
Nice to have
Hands-on experience in Data Platform / Data Warehouse ecosystems: understanding of data pipelines, ODS-to-data-mart layering, streaming and batch delivery, data governance
Experience in high-growth consumer tech
Familiarity with modern data stack tooling (dbt, Airflow, Kafka, BigQuery or similar cloud DWH)
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs
Annual salary from 70 100 EUR gross
Final benefits may vary depending on the location.
Location: New Delhi, India
Workplace: hybrid
inDrive is a global marketplace operating across 47 countries and 1,200+ cities, where riders set their price and choose between competing driver offers. Because every offer displays a pick-up ETA, accuracy directly drives matching—shaping which offer wins, what riders pay for speed, and whether drivers bid.
As the founding PM of the
Geo ETA
squad, you will own the end-to-end arrival promise for rides and multi-leg deliveries. Sitting on top of core routing, you’ll manage display policies, post-acceptance revisions, and critical non-routing factors like driver reaction times and merchant prep. You’ll solve the core marketplace trade-off: balancing unpaid driver wait times from early arrivals against user churn from late ones.
Key Responsibilities
Surface & Vertical Ownership:
Manage pick-up and drop-off ETAs across all ride-hailing, delivery, courier, and intercity surfaces—from pre-order screens and driver bid cards to active trip tracking, lock screens, and widgets.
The "Kept Promise" Framework:
Define exact early/late arrival thresholds for pick-ups and drop-offs using behavioral data (cancellations, complaints, reorders) and enforce counter-metrics (like unpaid driver wait time) so teams can't game accuracy by over-padding.
Non-Routing Realities:
Account for real-world operational delays that traditional route engines miss, including post-acceptance driver reaction time, finishing prior trips, merchant prep times, courier dispatch, and door-to-door handovers.
Conversion vs. Lateness Balance:
Solve the core business trade-off between over-quoting (which lowers upfront order conversion) and under-quoting (which leads to lateness, rider cancellations, and lost trust).
Data Science & Model Governance:
Act as the product owner for ETA models—specifying post-acceptance refiners, offline/online evaluation sets, fallback logic, and city-level cold-start strategies in close alignment with Data Science.
Cross-Team & System Resilience:
Route systematic road/speed defects back to the Geo Way squad (rather than building redundant speed models), log all shown ETAs across all surfaces for auditability, and ensure reliability on low-end hardware and spotty connections.
Skills, Knowledge and Expertise
5+ years in Product Management
within high-volume Mapping, Ride-hailing or Delivery business.
Domain Expertise in Promises & Supply:
Experience building time or availability promises (such as ETAs, delivery dates, dispatch/allocation, or capacity planning) that drive action for customers or operators.
Behavior-Driven Thresholds:
Proven ability to calibrate accuracy and quality standards directly against user behavioral data (e.g., cancellations, conversion rates, and retention).
Advanced Experimentation:
Ownership of rigorous experiment design—defining success/guardrail/exit criteria upfront, understanding statistical detection limits, and executing switchback or geo-split testing in interconnected marketplace environments.
Technical & Data Science Collaboration:
Strong analytical self-sufficiency (writing SQL and diagnosing metric movements), paired with experience specifying model evaluation/fallback strategies and identifying when simple rules outperform complex models.
Two-Sided Marketplace & Stakeholder Management:
Deep understanding of two-sided marketplace dynamics (balancing rider, driver/courier, and business outcomes) alongside the ability to push back on senior leadership requests using data-backed alternatives and safe testing paths.
Communication:
Business-fluent English proficiency (B2/C1+ or equivalent).
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are looking for a Senior HR Technology (People & Talent Enablement) Manager to serve as a strategic bridge between Business, HR, IT teams, and external vendors within a global organization of 3,000+ employees.
Key Responsibilities
HR Systems Strategy & Leadership:
Define and drive the HR technology strategy and roadmap, aligned with HR function objectives.
Drive the analysis and selection of a new system(s) to consolidate the current scattered HR landscape.
Ownership and Operational Excellence:
Lead the scaling, optimization, and governance of current and new HR systems.
Manage day-to-day operations, system performance, data integrity, and uptime across HR systems.
Define and implement the optimal data integration landscape.
Program & Change Management:
Maintain a rolling 12-month project roadmap and visibility into a 24-month planning horizon.
Lead change management and user training programs to drive adoption and ensure effective use of current and new HR systems.
Own the end-to-end new HRIS implementation project, including business requirements gathering, solution design, quality assurance, UAT, and post-implementation support.
Process Automation & Innovation:
Support HR in design of new business processes leveraging the functionality and capabilities of the HR system(s).
Identify and execute on opportunities to automate manual workflows and improve data accuracy and operational efficiency through RPA and AI/ML initiatives.
Cross-Functional Partnership & Execution:
Serve as the bridge between HR, corporate IT, IT Operations and engineering, ensuring business needs are translated into scalable, technology-enabled solutions.
Governance & Compliance:
Partner with Cybersecurity and other stakeholders to ensure data privacy, SOX compliance, and adherence to regulatory and reporting standards.
Implement appropriate controls and risk management practices to support data integrity, confidentiality, and system reliability.
Team & Project Ownership:
HR Automation team (up to 7 FTEs) - full direct people management, including prioritization, planning, and performance oversight.
Own the end-to-end new HRIS implementation project(s), including relationships with vendors and third parties.
Skills, Knowledge and Expertise
Experience leading multi-module HRIS implementations in complex, international environments (experience in at least 3 of areas: Core HR, Workforce Management, C&B, L&D, and Recruitment)
Expertise in HR process optimization and data architecture, understanding of global HR workflows and best practices
Strong familiarity with the modern HR tech ecosystem and trends (SaaS, integration layers, AI, and people analytics)
Fluency in English required
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 102 100 EUR gross.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are scaling our
Strategy & Planning
function and are looking for a high-caliber Project Manager to drive the execution of high-impact strategic projects across our global Ride-Hailing division.
Key Responsibilities
Cross-Functional Goals Management:
Drive the alignment of cross-functional goals - ensuring clear ownership, unblocking dependencies, and keeping the leadership team informed of risks
AI-Driven Project Management and Reporting:
Champion and implement modern AI tools to automate project tracking and optimize reporting
Drive Strategic Execution:
Lead high-stakes, cross-functional projects in Mobility by building high-performing project squads and managing senior stakeholder relationships
Architect the Business Rhythm:
Design, optimize, and own the operational cadence (scope, frequency, and agenda) for the Ride-Hailing division, ensuring seamless alignment with corporate cross-functions (Legal, Government Relations, Finance, etc.).
End-to-End Governance:
Facilitate critical leadership meetings - managing everything from strategic agenda-setting and pre-read preparation to crisp execution and strict accountability for follow-up actions
Performance & Portfolio Tracking:
Establish and manage the framework for tracking key initiatives, monitoring milestones, and proactively escalating bottlenecks before they impact delivery.
Skills, Knowledge & Expertise
5+ years of experience
in project management, PMO, or business operations within a fast-paced tech company.
Exceptional stakeholder management skills
, with a proven ability to influence diverse, cross-functional, and multicultural teams across multiple time zones.
Strong operational rigor
- a track record of running high-density meetings, driving consensus among senior leaders, and translating complex discussions into structured action items.
Advanced proficiency with AI/automation tools
for project management and reporting.
Industry edge (Strong Plus):
Direct experience in Ride-Hailing, Delivery, or dynamic Tech company, particularly within multi-market or regional operations.
Fluent knowledge of English
for everyday business communication.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 64 700 EUR gross.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
As
Senior Product Manager – Identity & Growth
, you will lead the end-to-end vision, strategy, and execution for our registration and authorization funnels—balancing seamless conversion against fraud prevention, security, and strict global compliance (GDPR, data privacy, and localization).
Partnering cross-functionally with Design, Engineering, Security, and executive stakeholders, you will align complex product roadmaps and own the domain’s unit economics, optimizing critical operational costs like SMS/OTP without compromising verification rates.
Combining deep analytical expertise in session stitching and high-frequency A/B testing with a risk-based onboarding approach, you will champion high-converting, compliant, and cost-effective identity experiences that fuel sustainable growth.
Key Responsibilities
Boost sign-up and login conversion rates by designing smart onboarding flows that keep user friction low while keeping fraud and security risks under control.
Partner with design and research teams to create simple, accessible, and intuitive user experiences that prevent drop-offs.
Bring business, engineering, and security teams together to build, align, and execute complex product roadmaps.
Take ownership of domain costs—building financial models and finding ways to cut expensive communication costs (like SMS/OTP) while keeping completion rates high.
Stay ahead of technical debt, project risks, and data privacy laws (like GDPR and local localization rules) by designing compliant flows that don't hurt conversion.
Use advanced analytics including session stitching and high-frequency A/B testing—to deeply understand user behavior across platforms and continually optimize performance.
Skills, Knowledge and Expertise
3+ years in Product Management within high-volume Marketplaces, Ride-hailing, FinTech or E-commerce.
Ability to critically evaluate design layouts from a conversion perspective.
Knowledge of how authentication works, including various delivery/communication channels (SMS, WhatsApp, Push, Passkeys) and their cost/conversion trade-offs.
Base-level understanding of microservices architecture and how backend services interact with each other.
Proven experience managing a continuous pipeline of concurrent experiments and conducting independent, rigorous post-analysis. You must be able to evaluate tests beyond primary conversion steps, measuring downstream impact (conversion to first ride, GMV), long-term retention, and critical guardrail metrics (fraud rates, cost per verification).
Proven ability to manage complex dependencies, align 5+ departments, handle risk evaluation.
Professional working proficiency in English (B2/C1+).
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 70 700 EUR gross
Final benefits may vary depending on the location.
Location: Rabat, Morocco
Workplace: hybrid
Please submit your resume in English. Otherwise, your application will be dismissed.
We are looking for a strategic, commercially driven
Sales Account Manager
to lead advertising partnerships across our app ecosystem, within a brand-new business division at
InDrive
that is scaling rapidly.
This is a foundational role in shaping and accelerating our Advertising vertical, helping position InDrive as a powerful and differentiated media platform for brands and agencies.
In this role, you will act as a trusted advisor to leading brands and media agencies, designing high-impact, data-driven advertising strategies that deliver measurable business outcomes. You will own the end-to-end advertising lifecycle — from identifying and unlocking new business opportunities and driving proactive outreach, to client acquisition, relationship development, campaign oversight, and post-campaign performance evaluation.
You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business.
You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business.
Key Responsibilities
Leverage strong persuasive and acquisition sales skills to drive inbound and outbound sales activities, acquire new clients for the inDrive Ads platform, and close successful multi-vertical flighted advertising campaigns.
Develop and execute multi-format advertising campaign strategies (video, display, and native) that align with brand objectives, drive measurable outcomes, and contribute to exceeding revenue targets.
Own and deliver against quarterly and annual revenue targets for your assigned portfolio through strategic account growth and new business acquisition.
Build strong, strategic relationships with marketing executives and key decision-makers across partner agencies and client organizations.
Leverage persuasive communication and creative problem-solving skills to navigate stakeholder relationships, foster trusted marketing conversations, and convert opportunities into advertising revenue.
Serve as a proactive cross-functional partner, collaborating closely with the International Ads team, Product, Marketing, Operations, and in-country teams to ensure seamless execution and delivery.
Drive adoption of our evolving ad solutions by clearly articulating differentiated value and positioning InDrive as a strategic media partner.
Expand existing client partnerships and onboard new advertisers through innovative engagement strategies, while maintaining accurate CRM and KPI tracking.
Lead campaign performance reviews, providing data-driven insights and optimization recommendations to maximize client ROI and long-term investment.
Qualifications
6+ years of experience within a digital media or advertising platform (directly or via a vendor/partner), with proven expertise in end-to-end digital advertising sales supporting enterprise-level brands and media agencies.
Passion for the online advertising ecosystem, with resilience and the ability to thrive in a multi-region, multi-language, international environment, complemented by excellent listening, communication, and organizational skills.
A creative and engaging storytelling approach, leveraging data and insights to quantify opportunities and influence decision-makers.
Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new.
Experience working with key digital advertising performance metrics (CPM, CPC, CPA, ROAS) and a strong understanding of the programmatic and mobile advertising ecosystem.
Proficiency in Google Workspace (Sheets, Slides) and CRM systems.
Native or fluent English and native-level proficiency in Modern Standard Arabic and/or Moroccan Arabic (Darija) and French is strongly preferred.
Availability for a remote work model based in the Casablanca area, with regular visits to clients and partner agencies.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Tbilisi, Georgia
Workplace: hybrid
We are looking for a
Technical Program Manager
to own inDrive’s largest cross-team programs end to end. You will work across tens of teams, partner directly with product and engineering leadership, and decide not only how our biggest programs are delivered but which ones we run and in what order.
The role sits between product intent and technical reality. You will work with Product Managers to scope, prioritise and phase what we build, and with engineering to decide how it gets built - then own the dependency picture across the entire surface.
This is a deeply technical role. You will spend your time in architecture discussions, design reviews and trade-off decisions, not only in status meetings. We are looking for someone who has built software or led engineers, and who can hold their own with staff engineers and architects.
You will join the Program Management team inside the Product & Technology PMO, alongside Product & Engineering Excellence and CTO/CPO Operations.
Please note that we are looking for a candidate based in
Georgia (the country), not the U.S. state
Key Responsibilities
Coordination of several product teams’ work to ensure delivery of value within expected timelines
Working closely with Engineering manager and team members to create products and achieve tangible impact throughout the development lifecycle
Managing project schedules, identifying potential issues, and timely informing all key stakeholders
Managing priorities, risks, and dependencies
Establishing a process for continuous improvement of metrics - performance (delivery and discovery), quality, as well as team engagement and maturity
Facilitating project or program-level events
Skills, Knowledge and Expertise
End-to-End Ownership.
Own end-to-end delivery of inDrive’s largest org-wide technical programs, from initiation and scoping through architecture, execution, launch and adoption, against measurable outcomes over multiple quarters
Product Partnership.
Partner with Product Managers across business verticals and platform to scope programs, challenge and sharpen requirements, agree what is in and out, and turn ambiguous product intent into a program with a defensible shape
Prioritisation and Phasing.
Drive prioritisation and phasing decisions with Product and Engineering — what ships first, what can wait, what can be split — so that value lands early and the plan survives contact with reality
Cross-Surface Dependencies.
Identify, map and resolve dependencies across the whole surface, including the ones nobody has noticed yet
Technical Depth.
Understand technical implementation at the architecture level and contribute to decisions on system design, scalability and reliability
Solution Architecture.
Own the technical coherence of end-to-end solutions that span multiple services, platforms, vendors and markets, and be accountable for the technical KPIs and SLAs your programs commit to
Technical Judgment.
Use your engineering background to help teams make sound design decisions, identify gaps in proposed solutions and weigh product-versus-technology trade-offs
Portfolio Management.
Own a portfolio of programs: sequence them, resolve cross-program dependencies and capacity conflicts, and make the calls on scope, timeline and technical approach
Structure in Ambiguity.
Create structure where none exists by defining program frameworks, decision points, operating cadences and communication models
Systemic Risk.
Detect risk visible only from a cross-program vantage point, and intervene to stabilise at-risk programs anywhere in the portfolio
Execution at Scale.
Identify where the organisation is losing speed, design scalable processes to fix it, and drive adoption across all Prod/Tech teams
Executive Partnership.
Partner directly with Product/Engineering Directors, VPs, the CTO and CPO on priorities, goals and trade-offs, and own executive communication so decisions are made quickly and with the right information
Craft Leadership.
Mentor Technical Program Managers and set the craft direction for the program management group
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We’re looking for an
Engineering Manager
to lead our
Grocery team
. In this role, you'll play a key role in building high-performance, scalable systems while leading and mentoring a strong engineering team.
Key Responsibilities
Lead and grow engineering teams, supporting new developers' adaptation and career development
Manage project planning, execution, and resource allocation to ensure high-quality and on-time software delivery
Align engineering efforts with business goals through close collaboration with stakeholders
Develop and optimize engineering processes, tools, and technologies in collaboration with the team
Build and nurture a developer community within the company and participate in external conferences
Oversee the use of core technologies, including Golang, Python, MySQL, Kubernetes to ensure efficient development practices
Skills, Knowledge and Expertise
Demonstrated experience in engineering management with a strong background in software development
Solid understanding of high-volume projects, server and client architecture, and development limitations
Excellent leadership and communication abilities, with a talent for explaining complex technical concepts by sharing your technical expertize
Ability to manage multiple projects simultaneously, ensuring timely and quality delivery
Enthusiasm for new technologies and a commitment to ongoing skill development and teamwork
BS/MS in Engineering, Computer Science, or a related field
Experience working on Grocery, Marketplace, or other e-commerce products, with a strong understanding of their business and technical challenges
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs
Annual salary from 90 700 EUR gross
Final benefits may vary depending on the location.
Location: Bogotá, Colombia
Workplace: hybrid
Please submit your resume in English. Otherwise, your application will be dismissed.
We are looking for a strategic, commercially driven
Sales and Account Manager
to lead advertising partnerships across our app ecosystem, within a brand-new business division at
inDrive
that is scaling rapidly.
This is a foundational role in shaping and accelerating our Advertising vertical, helping position InDrive as a powerful and differentiated media platform for brands and agencies.
In this role, you will act as a trusted advisor to leading brands and media agencies, designing high-impact, data-driven advertising strategies that deliver measurable business outcomes. You will own the end-to-end advertising lifecycle — from identifying and unlocking new business opportunities and driving proactive outreach, to client acquisition, relationship development, campaign oversight, and post-campaign performance evaluation.
You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business.
Key Responsibilities
Leverage strong persuasive and acquisition sales skills to drive inbound and outbound sales activities, acquire new clients for the inDrive Ads platform, and close successful multi-vertical flighted advertising campaigns.
Develop and execute multi-format advertising campaign strategies (video, display, and native) that align with brand objectives, drive measurable outcomes, and contribute to exceeding revenue targets.
Own and deliver against quarterly and annual revenue targets for your assigned portfolio through strategic account growth and new business acquisition.
Build strong, strategic relationships with marketing executives and key decision-makers across partner agencies and client organizations.
Leverage persuasive communication and creative problem-solving skills to navigate stakeholder relationships, foster trusted marketing conversations, and convert opportunities into advertising revenue.
Serve as a proactive cross-functional partner, collaborating closely with the International Ads team, Product, Marketing, Operations, and in-country teams to ensure seamless execution and delivery.
Drive adoption of our evolving ad solutions by clearly articulating differentiated value and positioning InDrive as a strategic media partner.
Expand existing client partnerships and onboard new advertisers through innovative engagement strategies, while maintaining accurate CRM and KPI tracking.
Lead campaign performance reviews, providing data-driven insights and optimization recommendations to maximize client ROI and long-term investment.
Qualifications
Passion for the online advertising ecosystem, with resilience and the ability to thrive in a multi-region, multi-language, international environment, complemented by excellent listening, communication, and organizational skills.
4+ years of experience within a digital media or advertising platform (directly or via a vendor/partner), with proven expertise in end-to-end digital advertising sales supporting enterprise-level brands and media agencies.
A creative and engaging storytelling approach, leveraging data and insights to quantify opportunities and influence decision-makers.
Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new.
Experience working with key digital advertising performance metrics (CPM, CPC, CPA, ROAS) and a strong understanding of the programmatic and mobile advertising ecosystem.
Proficiency in Google Workspace (Sheets, Slides) and CRM systems.
Fluent English and native Spanish required; Portuguese proficiency is a strong plus.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are looking for a data-driven
Operations & Revenue Manager
to own marketplace performance, pricing effectiveness, and revenue optimization across international markets.
In this role, you will be responsible for managing supply-demand balance, optimizing pricing and incentive levers, and driving sustainable, profitable growth at the city and country level.
You will act as a key business owner for market performance, working closely with Analytics, Product, Finance, and Regional Operations to translate data insights into concrete operational and pricing actions.
Key Responsibilities
Marketplace Performance Ownership
Own end-to-end performance of assigned markets or order types against key KPIs (growth, revenue, utilization, margins etc).
Monitor market or order type health through core marketplace metrics and identify performance gaps, risks, and opportunities.
Drive corrective actions and optimization initiatives to improve efficiency and profitability.
Pricing & Revenue Optimization
Define, test, and optimize pricing levers based on local market dynamics and business objectives.
Evaluate pricing impact on rider behavior, supply engagement, and overall marketplace balance.
Partner with Product and Analytics to implement pricing logic and ensure correct execution in systems.
Supply & Demand Management
Analyze supply-demand dynamics to maintain a healthy and efficient marketplace.
Recommend actions to improve availability, utilization, and service reliability.
Coordinate with regional operations teams to adapt strategies to local constraints and conditions.
Analytics & Decision Support
Use data and dashboards to track performance, diagnose issues, and inform decision-making.
Partner with Finance and Analytics on investment analysis, market business cases, and performance reviews.
Prepare clear, structured insights and recommendations for senior stakeholders.
Cross-Functional Collaboration
Act as a key interface between Operations, Product, Analytics, Finance, and Regional teams.
Align stakeholders around priorities, timelines, and expected outcomes.
Drive execution of cross-functional initiatives from problem definition to post-implementation review.
Skills, Knowledge & Expertise
2+ years of experience in operations, revenue management, strategy, analytics, or consulting (marketplace or mobility experience is a strong plus).
Strong analytical skills and experience working with large datasets to drive business decisions.
Proficient in Excel and SQL; experience with BI tools (Power BI, Tableau) required; Python is a plus.
Solid understanding of unit economics, pricing mechanics, and marketplace dynamics.
Comfortable owning ambiguous problem spaces and driving decisions in a fast-paced environment.
Strong stakeholder management and communication skills.
Structured thinker with a bias toward execution and measurable impact.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 64 700 EUR gross.
Final benefits may vary depending on the location.
Location: Mexico City, Mexico
Workplace: hybrid
We are looking for a Government Relations Manager for Mexico with a solid experience in addressing complex regulatory issues and establishing sustainable relations with the regulators and key opinion leaders. This position is needed to represent and advance inDrive’s interests in Mexico with national and state authorities and key opinion leaders.
Key Responsibilities
Cultivate and maintain strategic relationships with government officials, policymakers, regulatory bodies, and key industry leaders in Mexico.
Oversee platform licensing at the state level, ensuring compliance with regulatory requirements across Ride-hailing, Couriers, Intercity, Cargo, and other business verticals operated by inDrive. Manage the full licensing process, from identification to execution.
Develop and implement a national government relations (GR) strategy, including setting objectives, key results (OKRs), and detailed roadmaps and action plans.
Foster partnerships with key policy stakeholders, including businesses, trade associations, and civil society organizations.
Lead inDrive’s involvement with NGOs, industry unions, and associations.
Identify and assess regulatory risks and opportunities, and develop strategies to address them effectively.
Manage regulatory and political crises, formulating and executing action plans to mitigate impact.
Strengthen inDrive’s brand and visibility among policymakers, governments, third parties, thought leaders, and academic institutions.
Advocate for a regulatory environment in each market that supports and enables the growth of technology platforms like inDrive.
Formulate and manage the country-level GR budget.
Provide strategic guidance to internal stakeholders on policy, legislative, or reputational matters that may influence business performance and corporate reputation.
Collaborate with cross-functional teams (Growth, Legal, Communications, Finance, and Product) to ensure regulatory compliance and proactively address potential regulatory challenges.
Skills, Knowledge & Expertise
6+ years of experience in government relations, public policy, or a related field.
At least 3 years of experience in a tier-one multinational organization, either in-house or as a consultant, is highly desirable.
A degree in Law, Economics, Political Science, International Affairs, or a related field.
Proven track record in designing and executing public policy strategies and managing complex advocacy initiatives at both national and regional levels.
Excellent written and verbal communication skills in Spanish and English, with a demonstrated ability to engage with diverse partners on policy issues. Comfort in participating in challenging or controversial debates is essential.
Demonstrated success in building and maintaining strong relationships, with a leadership role in policy implementation and public affairs.
Deep understanding of legislative, regulatory, and political processes, particularly in highly regulated industries.
Experience in shaping regulatory frameworks and addressing complex legal and political issues is essential.
Prior experience in the ride-hailing or technology sectors is a plus.
Strong research and analytical skills, with the ability to synthesize complex policy and regulatory issues and communicate them clearly.
Exceptional ability to translate intricate regulatory matters into accessible language for diverse audiences.
Proven skills in strategic alignment, with the ability to connect company strengths to government opportunities and challenges.
Strong ownership and accountability for the areas of expertise under your responsibility.
Ability to collaborate effectively across functions at all levels within inDrive.
Self-motivated, adaptable, and calm under pressure.
Strong action-oriented mindset with a focus on delivering results.
A collaborative team player, comfortable navigating the ambiguity of cross-functional initiatives.
Strong project management skills, with an ability to manage multiple priorities effectively.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
We are looking for a Product Marketing Manager (CRM) to drive growth, frequency, and retention for inDrive.Groceries and Restaurant Delivery.
This role sits at the intersection of product, CRM, analytics, and growth. You will own end-to-end go-to-market and CRM strategies that turn food delivery into a habit-forming, high-frequency use case.
Your mission is to translate product capabilities, assortment, and offers into clear, timely, and personalized communication — driving both first orders and repeat behavior through scalable lifecycle strategies.
Key Responsibilities
CRM & lifecycle ownership
Design and own CRM strategies across the full lifecycle
Drive high-frequency CRM orchestration
Lead multi-channel communication: push notifications, in-app banners (home, catalog, checkout, ride context) and WhatsApp / messaging channels
Work with Bloomreach: segmentation, dynamic content and personalization, triggered and automated flows
Data, events & analytics
Own the definition and quality of product & CRM events required for funnel tracking, segmentation and targeting, experimentation and ML use cases
Partner with analytics to track conversion to first order, repeat rate, frequency (orders per user), AOV / basket composition, CRM contribution to GMV
Drive A/B testing
Cross-functional leadership
Act as a key connector between Product (Groceries & Food Delivery), Engineering, Analytics & Data Science and Local Marketing teams
Support market rollouts across multiple countries: adapt CRM strategies to local behavior and supply, align with local assortment, pricing, and partners
Skills, Knowledge & Expertise
Experience
4–7+ years in Product Marketing, CRM, Growth, or Lifecycle Marketing
Experience in food delivery, groceries, e-commerce, or marketplaces
Strong hands-on CRM experience (Bloomreach is a strong plus)
Proven track record of driving frequency and retention, not just acquisition
Skills
Strong analytical mindset (funnels, cohorts, retention, uplift)
Experience working with product events and data schemas
Ability to simplify complex product logic into clear messaging
Experience running experiments and scaling successful mechanics
Comfortable working across markets and cross-functional teams
Nice to have
Experience in high-frequency products (food delivery, quick commerce)
Exposure to ML-driven CRM or personalization systems
Experience in emerging markets with supply constraints
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
We are looking for a
Project Manager, Courier Onboarding & Compliance
to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance across the Delivery Hub.
In this role, you will sit within the Supply department — which builds and protects our supply base across all geographies — and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks across diverse international markets.
Key Responsibilities
Own courier & freight onboarding & registration
Own the registration and verification funnel end-to-end, holding final accountability for the aha-moment conversion rate.
Develop the WatchDocs (registration platform) flow in close partnership with the product team and agree on per-country form configurations.
Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).
Drive platform migrations & scalability
Plan and execute WatchDocs data migrations from old to new platforms on a country-by-country basis.
Track migration impact on registrations and overall conversion, ensuring smooth transitions without supply disruption.
Lead supply compliance & risk management
Own KYC, identity verification, and document requirements for the Courier and Freight verticals, driving final accountability for the share of compliant GMV.
Drive compliance platform development with the engineering team and maintain central compliance dashboards.
Drive compliance platform features with engineering teams.
Represent Delivery Hub in cross-vertical & regulatory initiatives
Act as the primary advocate for Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
Prepare markets for upcoming regulatory changes (e.g., labor reforms in Kazakhstan, Colombia) and support new market launches in highly regulated environments.
Drive optimization projects & operating rhythm
Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) in coordination with analytics.
Own onboarding and compliance streams in quarterly/annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.
Qualifications
Experience:
4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects is a strong advantage.
Technical & Data Skills:
Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
Domain Expertise:
Deep understanding of KYC/identity verification flows and core delivery marketplace metrics (GMV, active supply, done rate, activation, funnel conversion).
Regulatory-to-Product Translation:
Strong ability to translate complex legal and regulatory mandates into clear product requirements while quantifying their business impact.
Stakeholder & Cross-Cultural Management:
Fluent in English with strong cross-cultural communication skills (working with local teams across Central Asia, Africa, LatAm, and South Asia). Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
Mindset:
Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Abuja, Nigeria
Workplace: hybrid
We are looking for a Business Development Manager who will lead the design and execution of local growth strategies, including geo-expansion, vertical launches, and unit economics optimization. The ideal candidate will drive go-to-market initiatives, build strategic partnerships, and manage cross-functional projects that deliver measurable business impact. This role also requires strong analytical skills to ensure operational excellence and solve complex challenges in a fast-paced, dynamic environment.
Responsibilities
Growth Strategy Execution: Design and implement local growth strategies, including geo-expansion, unit economics management, and vertical launches.
Market Development: Drive go-to-market initiatives tailored to the Nigeria context, taking full ownership of adoption and ROI.
Strategic Partnerships: Build and manage high-impact relationships with local fleets, enterprises, and regulatory stakeholders.
Cross-Functional Leadership: Collaborate with product, operations, and marketing teams to localize and pilot initiatives with measurable business impact.
Operational Excellence: Monitor KPIs using SQL, Tableau, or similar tools; identify bottlenecks and optimize processes and performance across the board.
Problem-Solving Autonomy: Act decisively in complex and ambiguous environments, effectively navigating competitive, regulatory, and operational challenges.
Qualifications
A resilient self-starter who doesn’t make excuses and pushes through until goals are achieved.
6+ years of experience in business development, partnerships, or growth roles (tech, mobility, or logistics sectors preferred).
Strong analytical mindset with the ability to translate data into actionable insights (SQL proficiency is a plus).
Execution-focused: Proven track record of delivering results, not just ideas.
Highly autonomous: Self-driven and comfortable navigating ambiguity.
Exceptional communication and stakeholder management skills.
Fluent in English, with outstanding communication and negotiation abilities.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are looking for a
Senior Product Manager
who will drive the end-to-end productization of a dynamic user experience and build scalable growth loops across inDrive’s product portfolio. This person will integrate user behavior insights, partner with ML/DS teams to enable personalization at scale, and ensure a consistent user experience across all stages of the customer journey.
Key Responsibilities
Lead the end to end productization of a user experience that dynamically orchestrates customer value interventions across acquisition, cross sell, upsell, and retention
This role is pivotal to inDrives ambition to build growth loops for the product portfolio
Translate customer behavior insights into segmented programmable customer journeys, stitched across product surfaces
Own the roadmap for growth hypotheses of activation, engagement and monetisation, as well as the consistency of user experience for existing and new verticals
Partner with ML/DS teams to test for future integration of hybrid AI stacks, combining scoring models and embedding based retrieval to drive personalized actions at scale
Collaborate closely with marketing, engineering, data science, and business to scale interventions across acquisition, engagement, and monetization loops
Identify, size, and prioritize the most impactful opportunities through data analysis, user research, and experimentation
Develop clear success metrics, measure performance, and iterate quickly to optimize growth initiatives
Champion a global, product first mindset leveraging inDrives ecosystem to create scalable, enduring value for users around the world
Skills, Knowledge and Expertise
5+ years of product leadership experience, with a deep focus on consumer apps, personalization infrastructure, or super app lifecycle automation at scale
Bachelors degree in Computer Science or similar tech major
Experience leading growth initiatives or marketplace products at a tech forward company which scaled to millions of users across diverse geographies or segments
Proven success launching new products or features from 0→1 and driving sustained adoption and engagement
Proven track record of driving growth through experimentation, data driven insights, and cross functional collaboration
Strong analytical, problem solving, and communication skills, with the ability to align diverse stakeholders around a bold vision
Deep understanding of experimentation, funnel optimization, and data driven product development in a fast paced, high impact environment
Strong ability to influence and collaborate with cross functional teams, from engineering and design to marketing and business, to deliver measurable business outcomes
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 70 700 EUR gross.
Final benefits may vary depending on the location.
Location: Kuala Lumpur, Malaysia
Workplace: hybrid
The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence.
Responsibilities
Develop and implement operational standards and best practices in alignment with global strategy
Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
Lead automation and workflow optimization initiatives to scale operations efficiently
Oversee high level operational escalations and ensure resolution with continuous improvement mindset
Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
Coordinate cross functional efforts for timely and compliant market entry
Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
Gather market insights to shape product development and localization
Oversee implementation and rollout of new features and tools across markets
Monitor product adoption and performance, ensuring alignment with local user needs
Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
Align partnership initiatives with country expansion strategies and monitor performance
Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
Ensure local GR efforts are in sync with overall company policies Quality Customer Support
Monitor service quality standards and technical support performance across the country
Facilitate best practice sharing, escalations, and continuous service improvement
Lead coordination of customer incident management and support tool implementation
Qualifications
5 years of experience in operations, general management, or marketplace leadership roles.
Strong track record in leading cross functional teams and managing in high growth environments.
Experience in ride hailing, e commerce, or other platform based businesses is required.
Demonstrated ability to resolve complex problems and drive scalable solutions.
Deep understanding of local market dynamics, user behavior, and regulatory environments.
Strong communication, negotiation, and stakeholder management skills.
Fluent in Malay Bahasa and English
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Manchester, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
The Company
Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we’ve got it covered.
The Team
The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. The Sales team is the start of our funnel, consisting of inbound and outbound teams for all of Deliveroo’s EU markets (UK, Ireland, France, Italy and Belgium), across the restaurant, grocery and retail verticals.
The Role
As a Sales Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance. Based in Manchester, 3 days a week onsite.
Core Responsibilities
Operational Leadership
Guide daily activities across operational functions, ensuring quality and quantity of sales volume, adherence to performance targets, and seamless cross-team collaboration
Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes
Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement.
Strategic Planning
Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency.
Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes
Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation
Stakeholder Engagement & Communication
Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets.
Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff
What You’ll Be Doing
Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives
Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working.
Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance.
Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners
Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities.
Acting as a mentor and senior lead to junior Team Leads.
Collaborate with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
The Candidate
This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills.
The required skills include:
Good organisational skills with the ability to balance multiple priorities in a live operational environment
Strong written and verbal communication skills
Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented
Strong eye to detail with proven ability to think outside of the box in order to create long term solutions
A self-starter; proactive & always thinking of what the next step needs to be in order to future proof
Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
The desired experiences include:
Minimum 3 years of experience in function that is focused on driving performance improvements
Minimum 5 years in people leadership roles
Experience working within Contact Centre environments
Experience within high velocity sales management role, able to gain insight from the ear test as well as through data and feedback
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
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ГибридseniorLimassol, Cyprus; , with a proven ability to influence diverse, cross-functional, and multicultural teams across multiple time zones
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Manchester, United Kingdom; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
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