Location: EMEA
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE is looking for a
Senior DevOps Engineer
to own and evolve our AWS infrastructure, CI/CD pipelines, and observability stack. You will bridge cloud engineering and software development across our entire product suite, including production LLM products and legacy systems requiring modernization.
We need a proactive technical partner to lead our transition to EKS and GitHub Actions, enforce zero-trust security baselines, and mentor engineering teams along the way.
As part of our dynamic team, your responsibilities in this role will include:
Design, build and run secure
AWS infrastructure
(EC2 with Docker Compose, EKS) with
Terraform and Ansible
; move suitable workloads from EC2 to EKS
Build and maintain
CI/CD in GitHub Actions
; move remaining Jenkins jobs to GitHub Actions
Keep new and existing services at our security baseline:
Cloudflare proxy with WAF
and rate limiting, origins open only to Cloudflare, SSM access, no public SSH, least-privilege IAM, secrets rotation, regular patching and rebuilds, no containers running as root
Own monitoring, alerting and logs on our standard stack (
Grafana, OpenTelemetry, Sentry
); on-call, incident response, post-incident reviews
Own backups and regular restore tests
Control AWS cost: tags, rightsizing, removing unused resources, estimates for new projects
Regularly review the infrastructure we run, find risks and waste, and come with a plan without waiting for a ticket
Take over infrastructure that is undocumented or run by contractors; document it and bring it under IaC, CI/CD and our standards
Join new projects at kickoff: review hosting design, estimate cost, prepare infrastructure for the production-readiness review
Work with internal teams and contractors
; set and enforce standards; mentor other engineers.
Our ideal candidate possesses the following skills:
5+ Years in DevOps / SRE:
Proven background operating mission-critical production environments, including
3+ years of hands-on experience running AWS
at scale
IaC & CI/CD Mastery:
Expert with
Terraform
, highly proficient with
Ansible
, and experienced in designing production workflows with
GitHub Actions
Containerization & Kubernetes:
Strong production experience with
Docker
and
Kubernetes
(specifically managed AWS
EKS
and
Helm
)
Production Security & Incident Management:
Hands-on practice with platform hardening, zero-trust patterns, automated secrets management, system patching, and
Cloudflare WAF/proxy
configuration. Comfortable with on-call rotations, incident response, and executing verified backup restore drills
English proficiency
at
B2 level or higher
.
What Else We Expect & Value:
Application Ecosystem Familiarity:
Experience supporting Node.js and Python microservices
paired with PostgreSQL and Redis, as well as web stacks (WordPress, Nginx, PHP-FPM, MySQL) behind Cloudflare
Modern Observability:
Practical setup and maintenance of
Grafana
,
Prometheus
, and
OpenTelemetry
pipelines
Core Scripting & Systems:
Deep fluency in
Linux
administration,
Bash
, and
Python
scripting.
Collaborative Leadership:
Ability to effectively manage, document, and standardize work across internal teams and external contractor groups.
AI-Augmented Workflow:
Daily experience leveraging modern AI developer tools and agents (
Claude Code preferred
) to accelerate engineering output.
Proactive & Autonomous Mindset:
A self-starter who actively audits environments, catches vulnerabilities before they become outages, and brings actionable proposals to the table.
Nice to have:
Kafka (MSK), Jenkins, ClickHouse, Backstage, Sentry, Langfuse, SonarQube/Trivy/gitleaks, Cloudflare Zero Trust, AIOps, leading a small DevOps team, AWS/CKA certifications.
What we offer:
Fully remote
work format
Schedule:
Monday–Friday, 2 PM – 11 PM Eastern European Time
(including 1 hour break)
A collaborative, innovation-first environment that values initiative and experimentation
Paid time off and sick leave
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday.
Hiring process:
Interview with Recruiter
Interview with Hiring Manager
Technical Interview
Offer.
If you meet these criteria and are excited about contributing to our team, we encourage you to apply.
We look forward to meeting you!
👋
Location: Georgia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE is looking for a
Senior DevOps Engineer
to own and evolve our AWS infrastructure, CI/CD pipelines, and observability stack. You will bridge cloud engineering and software development across our entire product suite, including production LLM products and legacy systems requiring modernization.
We need a proactive technical partner to lead our transition to EKS and GitHub Actions, enforce zero-trust security baselines, and mentor engineering teams along the way.
As part of our dynamic team, your responsibilities in this role will include:
Design, build and run secure
AWS infrastructure
(EC2 with Docker Compose, EKS) with
Terraform and Ansible
; move suitable workloads from EC2 to EKS
Build and maintain
CI/CD in GitHub Actions
; move remaining Jenkins jobs to GitHub Actions
Keep new and existing services at our security baseline:
Cloudflare proxy with WAF
and rate limiting, origins open only to Cloudflare, SSM access, no public SSH, least-privilege IAM, secrets rotation, regular patching and rebuilds, no containers running as root
Own monitoring, alerting and logs on our standard stack (
Grafana, OpenTelemetry, Sentry
); on-call, incident response, post-incident reviews
Own backups and regular restore tests
Control AWS cost: tags, rightsizing, removing unused resources, estimates for new projects
Regularly review the infrastructure we run, find risks and waste, and come with a plan without waiting for a ticket
Take over infrastructure that is undocumented or run by contractors; document it and bring it under IaC, CI/CD and our standards
Join new projects at kickoff: review hosting design, estimate cost, prepare infrastructure for the production-readiness review
Work with internal teams and contractors
; set and enforce standards; mentor other engineers.
Our ideal candidate possesses the following skills:
5+ Years in DevOps / SRE:
Proven background operating mission-critical production environments, including
3+ years of hands-on experience running AWS
at scale
IaC & CI/CD Mastery:
Expert with
Terraform
, highly proficient with
Ansible
, and experienced in designing production workflows with
GitHub Actions
Containerization & Kubernetes:
Strong production experience with
Docker
and
Kubernetes
(specifically managed AWS
EKS
and
Helm
)
Production Security & Incident Management:
Hands-on practice with platform hardening, zero-trust patterns, automated secrets management, system patching, and
Cloudflare WAF/proxy
configuration. Comfortable with on-call rotations, incident response, and executing verified backup restore drills
English proficiency
at
B2 level or higher
.
What Else We Expect & Value:
Application Ecosystem Familiarity:
Experience supporting Node.js and Python microservices
paired with PostgreSQL and Redis, as well as web stacks (WordPress, Nginx, PHP-FPM, MySQL) behind Cloudflare
Modern Observability:
Practical setup and maintenance of
Grafana
,
Prometheus
, and
OpenTelemetry
pipelines
Core Scripting & Systems:
Deep fluency in
Linux
administration,
Bash
, and
Python
scripting.
Collaborative Leadership:
Ability to effectively manage, document, and standardize work across internal teams and external contractor groups.
AI-Augmented Workflow:
Daily experience leveraging modern AI developer tools and agents (
Claude Code preferred
) to accelerate engineering output.
Proactive & Autonomous Mindset:
A self-starter who actively audits environments, catches vulnerabilities before they become outages, and brings actionable proposals to the table.
Nice to have:
Kafka (MSK), Jenkins, ClickHouse, Backstage, Sentry, Langfuse, SonarQube/Trivy/gitleaks, Cloudflare Zero Trust, AIOps, leading a small DevOps team, AWS/CKA certifications.
What we offer:
Fully remote
work format
Schedule:
Monday–Friday, 2 PM – 11 PM Eastern European Time
(including 1 hour break)
A collaborative, innovation-first environment that values initiative and experimentation
Paid time off and sick leave
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday.
Hiring process:
Interview with Recruiter
Interview with Hiring Manager
Technical Interview
Offer.
If you meet these criteria and are excited about contributing to our team, we encourage you to apply.
We look forward to meeting you!
👋
Location: Latvia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE is looking for a
Senior DevOps Engineer
to own and evolve our AWS infrastructure, CI/CD pipelines, and observability stack. You will bridge cloud engineering and software development across our entire product suite, including production LLM products and legacy systems requiring modernization.
We need a proactive technical partner to lead our transition to EKS and GitHub Actions, enforce zero-trust security baselines, and mentor engineering teams along the way.
As part of our dynamic team, your responsibilities in this role will include:
Design, build and run secure
AWS infrastructure
(EC2 with Docker Compose, EKS) with
Terraform and Ansible
; move suitable workloads from EC2 to EKS
Build and maintain
CI/CD in GitHub Actions
; move remaining Jenkins jobs to GitHub Actions
Keep new and existing services at our security baseline:
Cloudflare proxy with WAF
and rate limiting, origins open only to Cloudflare, SSM access, no public SSH, least-privilege IAM, secrets rotation, regular patching and rebuilds, no containers running as root
Own monitoring, alerting and logs on our standard stack (
Grafana, OpenTelemetry, Sentry
); on-call, incident response, post-incident reviews
Own backups and regular restore tests
Control AWS cost: tags, rightsizing, removing unused resources, estimates for new projects
Regularly review the infrastructure we run, find risks and waste, and come with a plan without waiting for a ticket
Take over infrastructure that is undocumented or run by contractors; document it and bring it under IaC, CI/CD and our standards
Join new projects at kickoff: review hosting design, estimate cost, prepare infrastructure for the production-readiness review
Work with internal teams and contractors
; set and enforce standards; mentor other engineers.
Our ideal candidate possesses the following skills:
5+ Years in DevOps / SRE:
Proven background operating mission-critical production environments, including
3+ years of hands-on experience running AWS
at scale
IaC & CI/CD Mastery:
Expert with
Terraform
, highly proficient with
Ansible
, and experienced in designing production workflows with
GitHub Actions
Containerization & Kubernetes:
Strong production experience with
Docker
and
Kubernetes
(specifically managed AWS
EKS
and
Helm
)
Production Security & Incident Management:
Hands-on practice with platform hardening, zero-trust patterns, automated secrets management, system patching, and
Cloudflare WAF/proxy
configuration. Comfortable with on-call rotations, incident response, and executing verified backup restore drills
English proficiency
at
B2 level or higher
.
What Else We Expect & Value:
Application Ecosystem Familiarity:
Experience supporting Node.js and Python microservices
paired with PostgreSQL and Redis, as well as web stacks (WordPress, Nginx, PHP-FPM, MySQL) behind Cloudflare
Modern Observability:
Practical setup and maintenance of
Grafana
,
Prometheus
, and
OpenTelemetry
pipelines
Core Scripting & Systems:
Deep fluency in
Linux
administration,
Bash
, and
Python
scripting.
Collaborative Leadership:
Ability to effectively manage, document, and standardize work across internal teams and external contractor groups.
AI-Augmented Workflow:
Daily experience leveraging modern AI developer tools and agents (
Claude Code preferred
) to accelerate engineering output.
Proactive & Autonomous Mindset:
A self-starter who actively audits environments, catches vulnerabilities before they become outages, and brings actionable proposals to the table.
Nice to have:
Kafka (MSK), Jenkins, ClickHouse, Backstage, Sentry, Langfuse, SonarQube/Trivy/gitleaks, Cloudflare Zero Trust, AIOps, leading a small DevOps team, AWS/CKA certifications.
What we offer:
Fully remote
work format
Schedule:
Monday–Friday, 2 PM – 11 PM Eastern European Time
(including 1 hour break)
A collaborative, innovation-first environment that values initiative and experimentation
Paid time off and sick leave
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday.
Hiring process:
Interview with Recruiter
Interview with Hiring Manager
Technical Interview
Offer.
If you meet these criteria and are excited about contributing to our team, we encourage you to apply.
We look forward to meeting you!
👋
Location: Lithuania
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE is looking for a
Senior DevOps Engineer
to own and evolve our AWS infrastructure, CI/CD pipelines, and observability stack. You will bridge cloud engineering and software development across our entire product suite, including production LLM products and legacy systems requiring modernization.
We need a proactive technical partner to lead our transition to EKS and GitHub Actions, enforce zero-trust security baselines, and mentor engineering teams along the way.
As part of our dynamic team, your responsibilities in this role will include:
Design, build and run secure
AWS infrastructure
(EC2 with Docker Compose, EKS) with
Terraform and Ansible
; move suitable workloads from EC2 to EKS
Build and maintain
CI/CD in GitHub Actions
; move remaining Jenkins jobs to GitHub Actions
Keep new and existing services at our security baseline:
Cloudflare proxy with WAF
and rate limiting, origins open only to Cloudflare, SSM access, no public SSH, least-privilege IAM, secrets rotation, regular patching and rebuilds, no containers running as root
Own monitoring, alerting and logs on our standard stack (
Grafana, OpenTelemetry, Sentry
); on-call, incident response, post-incident reviews
Own backups and regular restore tests
Control AWS cost: tags, rightsizing, removing unused resources, estimates for new projects
Regularly review the infrastructure we run, find risks and waste, and come with a plan without waiting for a ticket
Take over infrastructure that is undocumented or run by contractors; document it and bring it under IaC, CI/CD and our standards
Join new projects at kickoff: review hosting design, estimate cost, prepare infrastructure for the production-readiness review
Work with internal teams and contractors
; set and enforce standards; mentor other engineers.
Our ideal candidate possesses the following skills:
5+ Years in DevOps / SRE:
Proven background operating mission-critical production environments, including
3+ years of hands-on experience running AWS
at scale
IaC & CI/CD Mastery:
Expert with
Terraform
, highly proficient with
Ansible
, and experienced in designing production workflows with
GitHub Actions
Containerization & Kubernetes:
Strong production experience with
Docker
and
Kubernetes
(specifically managed AWS
EKS
and
Helm
)
Production Security & Incident Management:
Hands-on practice with platform hardening, zero-trust patterns, automated secrets management, system patching, and
Cloudflare WAF/proxy
configuration. Comfortable with on-call rotations, incident response, and executing verified backup restore drills
English proficiency
at
B2 level or higher
.
What Else We Expect & Value:
Application Ecosystem Familiarity:
Experience supporting Node.js and Python microservices
paired with PostgreSQL and Redis, as well as web stacks (WordPress, Nginx, PHP-FPM, MySQL) behind Cloudflare
Modern Observability:
Practical setup and maintenance of
Grafana
,
Prometheus
, and
OpenTelemetry
pipelines
Core Scripting & Systems:
Deep fluency in
Linux
administration,
Bash
, and
Python
scripting.
Collaborative Leadership:
Ability to effectively manage, document, and standardize work across internal teams and external contractor groups.
AI-Augmented Workflow:
Daily experience leveraging modern AI developer tools and agents (
Claude Code preferred
) to accelerate engineering output.
Proactive & Autonomous Mindset:
A self-starter who actively audits environments, catches vulnerabilities before they become outages, and brings actionable proposals to the table.
Nice to have:
Kafka (MSK), Jenkins, ClickHouse, Backstage, Sentry, Langfuse, SonarQube/Trivy/gitleaks, Cloudflare Zero Trust, AIOps, leading a small DevOps team, AWS/CKA certifications.
What we offer:
Fully remote
work format
Schedule:
Monday–Friday, 2 PM – 11 PM Eastern European Time
(including 1 hour break)
A collaborative, innovation-first environment that values initiative and experimentation
Paid time off and sick leave
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday.
Hiring process:
Interview with Recruiter
Interview with Hiring Manager
Technical Interview
Offer.
If you meet these criteria and are excited about contributing to our team, we encourage you to apply.
We look forward to meeting you!
👋
Location: Romania
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE is looking for a
Senior DevOps Engineer
to own and evolve our AWS infrastructure, CI/CD pipelines, and observability stack. You will bridge cloud engineering and software development across our entire product suite, including production LLM products and legacy systems requiring modernization.
We need a proactive technical partner to lead our transition to EKS and GitHub Actions, enforce zero-trust security baselines, and mentor engineering teams along the way.
As part of our dynamic team, your responsibilities in this role will include:
Design, build and run secure
AWS infrastructure
(EC2 with Docker Compose, EKS) with
Terraform and Ansible
; move suitable workloads from EC2 to EKS
Build and maintain
CI/CD in GitHub Actions
; move remaining Jenkins jobs to GitHub Actions
Keep new and existing services at our security baseline:
Cloudflare proxy with WAF
and rate limiting, origins open only to Cloudflare, SSM access, no public SSH, least-privilege IAM, secrets rotation, regular patching and rebuilds, no containers running as root
Own monitoring, alerting and logs on our standard stack (
Grafana, OpenTelemetry, Sentry
); on-call, incident response, post-incident reviews
Own backups and regular restore tests
Control AWS cost: tags, rightsizing, removing unused resources, estimates for new projects
Regularly review the infrastructure we run, find risks and waste, and come with a plan without waiting for a ticket
Take over infrastructure that is undocumented or run by contractors; document it and bring it under IaC, CI/CD and our standards
Join new projects at kickoff: review hosting design, estimate cost, prepare infrastructure for the production-readiness review
Work with internal teams and contractors
; set and enforce standards; mentor other engineers.
Our ideal candidate possesses the following skills:
5+ Years in DevOps / SRE:
Proven background operating mission-critical production environments, including
3+ years of hands-on experience running AWS
at scale
IaC & CI/CD Mastery:
Expert with
Terraform
, highly proficient with
Ansible
, and experienced in designing production workflows with
GitHub Actions
Containerization & Kubernetes:
Strong production experience with
Docker
and
Kubernetes
(specifically managed AWS
EKS
and
Helm
)
Production Security & Incident Management:
Hands-on practice with platform hardening, zero-trust patterns, automated secrets management, system patching, and
Cloudflare WAF/proxy
configuration. Comfortable with on-call rotations, incident response, and executing verified backup restore drills
English proficiency
at
B2 level or higher
.
What Else We Expect & Value:
Application Ecosystem Familiarity:
Experience supporting Node.js and Python microservices
paired with PostgreSQL and Redis, as well as web stacks (WordPress, Nginx, PHP-FPM, MySQL) behind Cloudflare
Modern Observability:
Practical setup and maintenance of
Grafana
,
Prometheus
, and
OpenTelemetry
pipelines
Core Scripting & Systems:
Deep fluency in
Linux
administration,
Bash
, and
Python
scripting.
Collaborative Leadership:
Ability to effectively manage, document, and standardize work across internal teams and external contractor groups.
AI-Augmented Workflow:
Daily experience leveraging modern AI developer tools and agents (
Claude Code preferred
) to accelerate engineering output.
Proactive & Autonomous Mindset:
A self-starter who actively audits environments, catches vulnerabilities before they become outages, and brings actionable proposals to the table.
Nice to have:
Kafka (MSK), Jenkins, ClickHouse, Backstage, Sentry, Langfuse, SonarQube/Trivy/gitleaks, Cloudflare Zero Trust, AIOps, leading a small DevOps team, AWS/CKA certifications.
What we offer:
Fully remote
work format
Schedule:
Monday–Friday, 2 PM – 11 PM Eastern European Time
(including 1 hour break)
A collaborative, innovation-first environment that values initiative and experimentation
Paid time off and sick leave
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday.
Hiring process:
Interview with Recruiter
Interview with Hiring Manager
Technical Interview
Offer.
If you meet these criteria and are excited about contributing to our team, we encourage you to apply.
We look forward to meeting you!
👋
Location: Moldova
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE is looking for a
Senior DevOps Engineer
to own and evolve our AWS infrastructure, CI/CD pipelines, and observability stack. You will bridge cloud engineering and software development across our entire product suite, including production LLM products and legacy systems requiring modernization.
We need a proactive technical partner to lead our transition to EKS and GitHub Actions, enforce zero-trust security baselines, and mentor engineering teams along the way.
As part of our dynamic team, your responsibilities in this role will include:
Design, build and run secure
AWS infrastructure
(EC2 with Docker Compose, EKS) with
Terraform and Ansible
; move suitable workloads from EC2 to EKS
Build and maintain
CI/CD in GitHub Actions
; move remaining Jenkins jobs to GitHub Actions
Keep new and existing services at our security baseline:
Cloudflare proxy with WAF
and rate limiting, origins open only to Cloudflare, SSM access, no public SSH, least-privilege IAM, secrets rotation, regular patching and rebuilds, no containers running as root
Own monitoring, alerting and logs on our standard stack (
Grafana, OpenTelemetry, Sentry
); on-call, incident response, post-incident reviews
Own backups and regular restore tests
Control AWS cost: tags, rightsizing, removing unused resources, estimates for new projects
Regularly review the infrastructure we run, find risks and waste, and come with a plan without waiting for a ticket
Take over infrastructure that is undocumented or run by contractors; document it and bring it under IaC, CI/CD and our standards
Join new projects at kickoff: review hosting design, estimate cost, prepare infrastructure for the production-readiness review
Work with internal teams and contractors
; set and enforce standards; mentor other engineers.
Our ideal candidate possesses the following skills:
5+ Years in DevOps / SRE:
Proven background operating mission-critical production environments, including
3+ years of hands-on experience running AWS
at scale
IaC & CI/CD Mastery:
Expert with
Terraform
, highly proficient with
Ansible
, and experienced in designing production workflows with
GitHub Actions
Containerization & Kubernetes:
Strong production experience with
Docker
and
Kubernetes
(specifically managed AWS
EKS
and
Helm
)
Production Security & Incident Management:
Hands-on practice with platform hardening, zero-trust patterns, automated secrets management, system patching, and
Cloudflare WAF/proxy
configuration. Comfortable with on-call rotations, incident response, and executing verified backup restore drills
English proficiency
at
B2 level or higher
.
What Else We Expect & Value:
Application Ecosystem Familiarity:
Experience supporting Node.js and Python microservices
paired with PostgreSQL and Redis, as well as web stacks (WordPress, Nginx, PHP-FPM, MySQL) behind Cloudflare
Modern Observability:
Practical setup and maintenance of
Grafana
,
Prometheus
, and
OpenTelemetry
pipelines
Core Scripting & Systems:
Deep fluency in
Linux
administration,
Bash
, and
Python
scripting.
Collaborative Leadership:
Ability to effectively manage, document, and standardize work across internal teams and external contractor groups.
AI-Augmented Workflow:
Daily experience leveraging modern AI developer tools and agents (
Claude Code preferred
) to accelerate engineering output.
Proactive & Autonomous Mindset:
A self-starter who actively audits environments, catches vulnerabilities before they become outages, and brings actionable proposals to the table.
Nice to have:
Kafka (MSK), Jenkins, ClickHouse, Backstage, Sentry, Langfuse, SonarQube/Trivy/gitleaks, Cloudflare Zero Trust, AIOps, leading a small DevOps team, AWS/CKA certifications.
What we offer:
Fully remote
work format
Schedule:
Monday–Friday, 2 PM – 11 PM Eastern European Time
(including 1 hour break)
A collaborative, innovation-first environment that values initiative and experimentation
Paid time off and sick leave
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday.
Hiring process:
Interview with Recruiter
Interview with Hiring Manager
Technical Interview
Offer.
If you meet these criteria and are excited about contributing to our team, we encourage you to apply.
We look forward to meeting you!
👋
Location: Poland
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE is looking for a
Senior DevOps Engineer
to own and evolve our AWS infrastructure, CI/CD pipelines, and observability stack. You will bridge cloud engineering and software development across our entire product suite, including production LLM products and legacy systems requiring modernization.
We need a proactive technical partner to lead our transition to EKS and GitHub Actions, enforce zero-trust security baselines, and mentor engineering teams along the way.
As part of our dynamic team, your responsibilities in this role will include:
Design, build and run secure
AWS infrastructure
(EC2 with Docker Compose, EKS) with
Terraform and Ansible
; move suitable workloads from EC2 to EKS
Build and maintain
CI/CD in GitHub Actions
; move remaining Jenkins jobs to GitHub Actions
Keep new and existing services at our security baseline:
Cloudflare proxy with WAF
and rate limiting, origins open only to Cloudflare, SSM access, no public SSH, least-privilege IAM, secrets rotation, regular patching and rebuilds, no containers running as root
Own monitoring, alerting and logs on our standard stack (
Grafana, OpenTelemetry, Sentry
); on-call, incident response, post-incident reviews
Own backups and regular restore tests
Control AWS cost: tags, rightsizing, removing unused resources, estimates for new projects
Regularly review the infrastructure we run, find risks and waste, and come with a plan without waiting for a ticket
Take over infrastructure that is undocumented or run by contractors; document it and bring it under IaC, CI/CD and our standards
Join new projects at kickoff: review hosting design, estimate cost, prepare infrastructure for the production-readiness review
Work with internal teams and contractors
; set and enforce standards; mentor other engineers.
Our ideal candidate possesses the following skills:
5+ Years in DevOps / SRE:
Proven background operating mission-critical production environments, including
3+ years of hands-on experience running AWS
at scale
IaC & CI/CD Mastery:
Expert with
Terraform
, highly proficient with
Ansible
, and experienced in designing production workflows with
GitHub Actions
Containerization & Kubernetes:
Strong production experience with
Docker
and
Kubernetes
(specifically managed AWS
EKS
and
Helm
)
Production Security & Incident Management:
Hands-on practice with platform hardening, zero-trust patterns, automated secrets management, system patching, and
Cloudflare WAF/proxy
configuration. Comfortable with on-call rotations, incident response, and executing verified backup restore drills
English proficiency
at
B2 level or higher
.
What Else We Expect & Value:
Application Ecosystem Familiarity:
Experience supporting Node.js and Python microservices
paired with PostgreSQL and Redis, as well as web stacks (WordPress, Nginx, PHP-FPM, MySQL) behind Cloudflare
Modern Observability:
Practical setup and maintenance of
Grafana
,
Prometheus
, and
OpenTelemetry
pipelines
Core Scripting & Systems:
Deep fluency in
Linux
administration,
Bash
, and
Python
scripting.
Collaborative Leadership:
Ability to effectively manage, document, and standardize work across internal teams and external contractor groups.
AI-Augmented Workflow:
Daily experience leveraging modern AI developer tools and agents (
Claude Code preferred
) to accelerate engineering output.
Proactive & Autonomous Mindset:
A self-starter who actively audits environments, catches vulnerabilities before they become outages, and brings actionable proposals to the table.
Nice to have:
Kafka (MSK), Jenkins, ClickHouse, Backstage, Sentry, Langfuse, SonarQube/Trivy/gitleaks, Cloudflare Zero Trust, AIOps, leading a small DevOps team, AWS/CKA certifications.
What we offer:
Fully remote
work format
Schedule:
Monday–Friday, 2 PM – 11 PM Eastern European Time
(including 1 hour break)
A collaborative, innovation-first environment that values initiative and experimentation
Paid time off and sick leave
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday.
Hiring process:
Interview with Recruiter
Interview with Hiring Manager
Technical Interview
Offer.
If you meet these criteria and are excited about contributing to our team, we encourage you to apply.
We look forward to meeting you!
👋
Location: Boston; California; Pennsylvania; Florida; New York; Massachusetts; Virginia; Georgia; Washington State; Colorado; New Jersey; Texas
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to help enterprise customers turn automation from isolated workflow wins into a scalable operating model that drives measurable business impact.
To do so, you’ll lead the business, adoption, and governance workstream across high-value enterprise deployments:
DRIVE CUSTOMER OUTCOMES DURING DEPLOYMENTS
- Lead the organizational workstream during focused on-site deployments, from executive kickoff to closeout.
- Partner closely with a Forward Deployed Engineer to turn customer problems into adopted workflows that solve real operational pain.
- Keep the engagement focused on the highest-value opportunities, not just the most technically interesting ones.
BUILD THE AUTOMATION OPERATING MODEL
- Guide customers in implementing the automation operating and governance model they need to scale n8n sustainably.
- Help define ownership, decision-making, prioritization, enablement, and adoption practices across technical and business teams.
- Leave customers more capable and confident by making automation part of how their organization works.
IDENTIFY, PRIORITIZE, AND PROVE AUTOMATION OPPORTUNITIES
- Map business processes to uncover high-impact automation opportunities across unfamiliar customer environments.
- Develop and manage an automation roadmap with clear prioritization criteria, sequencing, and ROI logic.
- Build business cases in the customer’s language by estimating impact, modeling value, and connecting automation to executive priorities.
NAVIGATE ORGANIZATIONS AND SCALE WHAT WORKS
- Build trust across technical teams, operators, executives, champions, skeptics, and the people who actually make decisions.
- Identify upsell and expansion signals during engagements and hand them cleanly to the Customer Success team.
- Feed learnings from every deployment into n8n’s internal playbooks, product feedback loops, and repeatable deployment motions.
REQUIREMENTS
MUST-HAVES
- 🚀 Enterprise deployment experience: You have worked in deployment, implementation, consulting, solutions, or technical customer success roles at a B2B software company.
- 🏢 On-site customer experience: You know what it takes to drive adoption with enterprise customers in complex, high-stakes environments.
- 🧭 Business process mapping: You can walk into an unfamiliar operation, ask the right questions, and turn what you learn into clear automation opportunities.
- ⚙️ Operating model thinking: You can help customers define the governance, ownership, and ways of working needed to scale automation sustainably.
- 📊 ROI and prioritization: You can build value cases, estimate impact, and help customers prioritize an automation roadmap based on business outcomes.
- 🛠️ Technical fluency: You do not need to write code, but you understand technical architecture, can demo convincingly, and can spot when a solution is not aligned with the customer’s needs.
- 🤝 Organizational navigation: You know how to build trust across levels, manage competing priorities, and identify who can actually make decisions.
- 🎙️ Storytelling: You can make complex technical concepts clear, compelling, and easy for senior stakeholders to champion internally.
- ✈️ Travel readiness: You are willing to travel for on-site engagements roughly 30–50% of the time across Europe.
- 🇬🇧 English fluency: You communicate clearly and confidently in English with technical, operational, and executive audiences.
NICE-TO-HAVES
- 🌍 European languages: You speak one or more additional European languages.
- 🤖 Automation experience: You have helped customers adopt workflow automation, integration, AI automation, or internal tooling platforms.
- 📚 Change management: You have guided teams through new operating models, governance processes, or technology adoption programs.
- 🏗️ Enterprise transformation: You have worked on transformation initiatives where success depended on stakeholder alignment, enablement, and measurable business outcomes.
- 🧩 Product feedback instincts: You know how to turn field learnings into crisp feedback that helps product and engineering teams build what customers actually need.
Why join us?
At n8n, you’ll help define how enterprise customers adopt automation in the real world — not through long consulting decks, but through focused deployments that create momentum, prove value, and make teams more capable. You’ll work at the intersection of strategy, technology, operations, and change management, partnering closely with Forward Deployed Engineers to turn complex customer environments into clear automation roadmaps.
You’ll join a fast-growing, remote-first company with strong momentum, a passionate technical community, and a culture that values autonomy, experimentation, and ownership. Your work will shape how we scale enterprise deployments, build customer automation operating models, and turn what we learn in the field into repeatable playbooks for n8n.
Sound like a challenge you’re excited to take on?
Apply now — and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Paris, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ THE MISSION OF THE UNION RELATIONS LEAD
Unions and social partners play a central and legitimate role in how social protection is designed, negotiated and implemented in France. We're looking for a Union Relations Lead to build and animate Alan's relationships with unions, their federations, and the broader paritariste ecosystem, making Alan a trusted, substantive and well-known interlocutor of French social partners, and supporting our Enterprise & Public Sector teams across large private employers and public institutions.
⭐ WHAT MAKES THIS ROLE GENUINELY UNIQUE
- You'll shape how one of Europe's fastest-growing health tech companies builds its relationships with the French social partner ecosystem (from confederations to sector federations to paritariste institutions).
- You'll operate at the highest levels of the paritariste ecosystem: confederal leadership, sector federations, IP boards, organisations patronales.
- You'll shape the strategy, not just execute it. Alan is at an early stage of building this capability (the playbook is yours to define)
- You'll work directly with Founders, Public Affair as well as Public Sector and Enterprise leadership.
- Real ownership from day one, in one of the fastest-growing tech unicorns in Europe.
⭐️ YOUR ROLE
Relationships & Presence
- Build and maintain trusted, long-term relationships with the organizations that represent employees and members across the sectors that matter to Alan (unions, federations, and the structures that convene them).
- Map the ecosystem, prioritize interlocutors, and design the engagement strategy at confederal, federal and branch level.
- Represent Alan in federations, working groups, congrès and paritariste institutions where our sector’s future is discussed.
- Be the credible consistent Alan voice social partners recognise
Partnership with Alan's Enterprise & Public Sector work
- Be a partner to our teams serving large private employers and public sector clients, briefing them on the social partners context and how Alan’s offer speaks to their priorities
- Introduce the right contacts at the right moment in the commercial cycle, turning Alan’s ecosystem relationships into concrete commercial leverage.
- Share Alan’s content with social partners to help them assess Alan on its merits and form their own view.
Sector Engagement & Anticipation
- Follow the dialogue at branch level and across the paritariste ecosystem and turn that understanding into internal clarity.
- Represent Alan in the federations and working groups where our sector's future is discussed, contributing a constructive and recognizable voice.
- Be a sharp, early internal voice on where social dialogue is heading and on the implications for Alan's strategy.
Build & Scale
- Knowledge base: Build and maintain a knowledge library on social partner positions, branch agreements, and paritariste institutions shared with Enterprise and Public Sector deal teams to increase win rates.
- Framework & tools: Implement processes and AI tools to improve the quality and efficiency of our social partner engagement and documentation.
- Collaboration: Share best practices with the broader Enterprise & Public Sector team and contribute proven methodologies to their scaled commercial operations.
- Market intelligence: Provide competitive intelligence on how social partners and competitors position themselves in our key markets.
⭐ IS IT YOU WE’RE LOOKING FOR?
You’ll be a great fit for the Union Relations Lead role at Alan if you:
- Have at least 8 years of total experience in social partner relations: in a union organization, a branch federation, a paritariste institution, or in an external affairs role at a mutelle, IP or insurer
- Have legitimate credibility at federation level: ability to engage federation leadership as a peer, built through a personal representative past or years of substantive engagement at federation level on employer side.
- Have deep knowledge of the paritariste ecosystem: branch agreements, confederal mandates, protection sociale reforms, and how institutions at each level function
- Have proven ability to build trust with social partners from the employer/state side
- Have outstanding stakeholder management: calm, long-game, trustworthy, discreet, able to represent Alan substantively without making it about yourself.
- Have ability to translate Alan’s product and strategy into compelling narratives for social partner audiences
- Demonstrable impact from prior social-partner work on an organization’s commercial and strategic outcomes
- Are a self-starter: comfortable building from scratch in a fast-paced, high-growth environment
- Are ego-free and lever-minded: you accelerate others, you don't seek the spotlight.
- Are based in (or willing to relocate to) Paris.
Nice to have:
- A confederal or federal elected / permanent past.
- Experience inside a paritariste institution
- Experience inside a sector federation on its social dialogue agenda.
- Legal background in droit social and comfort reading accords collectifs quickly.
- International exposure to the European social dialogue ecosystem.
- Prior experience with RFPs or tenders involving union-negotiated or paritariste schemes.
EVERYTHING ELSE IS A PLUS. WE CARE ABOUT HAVING A DIVERSITY OF EXPERIENCES, PROFILES AND BACKGROUNDS IN OUR TEAM.
🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
- Flexible office with hybrid setup. Amazing office space at our Paris HQ.
- All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
- Transport. Generous transit benefit
- Learning & Training opportunities. A highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching.
- Parental leave. Extended parental leave for all new parents, for permanent contracts only.
IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
Location: Portugal - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Spain - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Lithuania - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Poland - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Estonia - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Benefits & Perks:
28 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Health Insurance (Employees + Dependents)
Life Insurance Plan
Utility Allowance (30 EUR/month, subject to taxation)
Fitness Plan (800 EUR/year)
Full-remote & On-demand access to Co-working space
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Cyprus - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Benefits & Perks:
25 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Medical Insurance (Employees + Dependents)
Hybrid Working Model
School Allowance (Up to €600/month for school aged kids)
Simcard w/ Unlimited Internet Access for active employees
Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Czech Republic - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.
We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.
This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.
Role Scope:
You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.
MCP, Skills and GraphQL Strategy:
Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.
Ecosystem, Quality and Distribution:
Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
Translate technical trade-offs into clear product decisions; hands-on coding is not required.
What You Will Help Shape:
A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.
Your Impact:
Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.
Your Qualifications:
5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
Proactive and can-do: take ownership, solve problems, and adapt as you learn.
Why This Role Is Unique:
You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.
What’s Next?
Introduction Call with a Recruiter
Conversation with the AI Product Director
Interview with Product and Engineering, Architecture representatives
Final interview with CPO and HRBP
Benefits & Perks:
5 Weeks of paid vacation
Sick Leave Compensation
5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Ukraine; North Macedonia; Turkey; European Union; Serbia; Georgia
Workplace: Remote
ABOUT US
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
ABOUT THE ROLE
We are looking for a results-driven Senior Growth Product Manager for one of our core D2C subscription products. You will work on a single product and be fully responsible for increasing ARPU through higher product value: delivering winning tests in the post-purchase experience that make the product more valuable for each user.
You will own the full cycle from research to a proven result and report to the Head of Growth, with AI tooling as a core part of your workflow. The bar is high and so is the upside - strong results are significantly rewarded, with a proven path to career growth.
KEY RESPONSIBILITIES
- Research & Competitor Insights: Find where users miss value and why they leave, using product and historical data, user feedback, and competitor analysis.
- Hypothesis Pipeline: Turn those insights into a continuous, prioritised backlog of product ideas, each backed by evidence and a clear expected impact.
- Product Value: Grow ARPU by giving users more value after purchase: improve onboarding, core features, and the moments where users decide whether the product is worth keeping.
- Specs & Delivery: Write clear, testable specs and work daily with engineering so every test ships fast and works as intended.
- Growth Collaboration: Coordinate with the CRO and data teams so product and funnel tests run in sequence and every result is read correctly.
- Test Wins: Deliver a steady stream of A/B test winners on post-purchase metrics, with ARPU as the main one, and raise the share of tests that win over time.
QUALIFICATIONS
- Product Management: 3+ years in product growth roles on D2C subscription or consumer products (web-to-web, web-to-app, mobile apps) or similar markets.
- Proven Wins: A track record of A/B tests or product changes that measurably grew revenue, with results you can attribute to your own work.
- User Journey & Product Sense: Strong understanding of consumer user journeys and of what turns a first purchase into lasting value for the user.
- Research & Analytics: Hands-on user research, competitor analysis, and product analytics (Mixpanel or a close equivalent) to build the evidence behind every idea.
- Experimentation: Experience designing and interpreting A/B tests, including significance, sample size, and test duration.
- AI Tooling: Active daily use of AI tools (Claude or equivalent) to accelerate concept, analysis, and prototype work, especially UI/UX design of experiments.
- Lifecycle Experience: Experience with subscription onboarding, engagement, or cancellation flows is a bonus.
LEADERSHIP ATTRIBUTES
- Results-driven - measures their own work by test wins and revenue impact
- Evidence-led - backs every idea with data, user research, or competitor proof
- Ownership mentality - treats the product as their own: proposes, prioritises, and drives ideas to a result
- Bias for action - makes sound decisions quickly and iterates fast
- Communicates with clarity - explains ideas and results in writing so they can be reviewed without a meeting
LOCATION
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
BENEFITS
Discover the perks of being part of our vibrant team! We offer:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
INTERVIEW PROCESS
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:
- Recruiter Screening (40 minutes)
- Technical Interview (60 minutes)
- Final Interview (60 minutes)
LIFE AT RUBY LABS
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.
#LI-Remote
Location: Barcelona, Spain
Workplace: hybrid
⛵ About our Crew
Click&Boat
is a rental platform product of
Boats Group,
the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!
Click&Boat is the European leader in boat rentals
. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.
To support this growth, we are hiring a
Customer Experience Agent
to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.
🚤 The role
In Click&Boat, there are 3 main operational Business Units :
Supply:
deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
Sales:
deals with tenants and supports them all along a booking process, from quotations to closing the deal.
Customer Care:
represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
As Customer Experience, you will integrate the Customer Care crew
and will play a key part in
supporting our users
, and collaborating closely with
the Finance, Sales and Supply crew members
across teams to deliver a high-quality work.
If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.
🛟 What floats your boat
As a central part of our day-to-day operations, your main mission will be to
handle customer interactions efficiently
, managing
service-related issues, complaints, and claims
between boat owners and renters. While your work will focus on r
esolving tickets
and ensuring smooth communication, you will also contribute to
maintaining our service quality
standards and
supporting seasonal team members
during the high season.
Operations (80%)
Low season (October - March)
Manage
incoming inquiries
from boat owners and renters via
tickets and phone calls
.
Provide
accurate and timely responses
, ensuring issues are properly documented and resolved.
Handle
routine requests
, updates, and follow-ups to maintain a high level of customer satisfaction.
High season (April - September)
Act as an
escalation point
for
complex or urgent cases
, managing communication via
email (80%)
and
phone (20%)
.
Mediate disputes
between boat owners and renters, investigating claims and
negotiating fair solutions
in line with Click&Boat’s
terms and conditions
.
Manage
critical cases
such as
last-minute cancellations, service complaints, or boat damage
, ensuring efficient resolution and clear communication between all parties.
Report recurring issues or feedback
to help improve our internal processes and overall service quality.
Internal process analysis and update (10%)
Prepare for
high-season operations
by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs to enhance future processes.
Identify opportunities for
product and process improvements
, creating reports on user feedback and system bugs to support development teams.
Collaborate with
cross-functional teams
to optimize workflows and contribute to the global mission of reducing contact ratios and improving response times
Contribute to seasonal operations by helping prepare
training
materials, supporting
onboarding
sessions, and assisting temporary staff during the high season
Coaching and Quality Review (10%)
During high season (April-September), guide and support seasonal employees, conducting
quality reviews
and leading training sessions to uphold service excellence
🧭 What you bring aboard
We’re seeking motivated, detail-oriented team players with a passion for problem-solving and a knack for delivering excellent service.
Language Skills:
Bilingual in
French
and fluent in English.
Customer Experience:
1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.
Solution-Oriented:
Comfortable handling challenging situations and finding creative resolutions.
Time Management Skills:
Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
Organized and Flexible:
Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
Process-oriented and methodical:
enjoys following structured workflows and continuously improving efficiency in daily operations.
Queue management mindset:
takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved
🌊 Bonus points (great to have, never a dealbreaker)
Language skills: Any other language spoken from our markets is a plus (Spanish/Italian/German).
Passion for Boating:
An interest in boating or a connection to our industry is a bonus!
🗺 The hiring journey
Intro call with Talent Acquisition
Case Study
Interview with your future manager
Interview with the Head of Customer Care
We aim to keep things smooth, transparent, and respectful of your time throughout the process.
What awaits you aboard
🚀 A fast-growing international company with real impact;
💻 Remote work policy: 1 day per week, depending on periods of the year and seniority;
🌴 5 additional days off;
📖 Extensive internal training;
🥪 Lunch vouchers (Cobee);
💪 Gym partnerships (Wellhub);
🚤 Boat licence offered and exclusive discounts on your next boat trips;
🥐 Breakfast every Tuesday morning;
🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
🎉 Team-building activities.
Contract: Full-time, permanent.
🪝 Ready to join?
If this opportunity sounds like your next adventure, hit the “apply to this job” bottom.
Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.
At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊
seniorGeorgia
seniorLatvia
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УдалённоBoston; California; Pennsylvania; Florida; New York; Massachusetts; Virginia; Georgia; Washington State; Colorado; New Jersey; Texas
ГибридleadParis, France
seniorWith 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorWith 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorWith 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorWith 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorWith 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorWith 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
seniorWith 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
УдалённоseniorUkraine; North Macedonia; Turkey; European Union; Serbia; Georgia; Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET
