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Location: San Francisco; New York Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. THE ROLE We are seeking an exceptional Senior Manager Account Executive to lead our pursuits into the largest and most complex global enterprises. This is a senior Individual Contributor (IC) role designed for an elite enterprise seller who excels at high-stakes, multi-year deal campaigns. Rather than managing high-velocity pipeline across a wide territory, you will hold deep ownership of a curated portfolio of Checkout’s most strategic targets (e.g., Fortune 50 / global tier-one accounts). Deal cycles on these accounts are transformative, measured in quarters and years rather than weeks, with contract values spanning tens of millions in revenue and billions in processed volume. You will act as the "CEO of the Pursuit," orchestrating cross-functional deal squads—spanning Solutions Engineering, Product, Treasury, Legal, Regulatory, and Executive Leadership—to architect bespoke, mission-critical infrastructure solutions for sophisticated global buyers. KEY RESPONSIBILITIES - Strategic Account Orchestration: Develop and execute comprehensive, multi-year account penetration strategies for a select target list of mega-cap enterprises. Map complex, matrixed global organizations to uncover systemic inefficiencies in their existing payment stacks. - Multi-Threaded Stakeholder Alignment: Build sustained, credible relationships across diverse buying centers within the enterprise—including C-suite executives, Global Heads of Treasury, Chief Technology Officers, Product Leaders, and Enterprise Procurement. - Deal Team Leadership (Virtual GM): Mobilize, lead, and coordinate a dedicated cross-functional pursuit team (Solutions Engineers, Product Managers, Legal, Commercial Strategy, Integration Specialists, and C-level sponsors) to deliver high-impact proposals, deep-dive workshops, and executive briefings. - Complex Commercial & Technical Architecture: Translate complex technical, regulatory, and financial mechanics (e.g., cross-border interchange, scheme routing optimization, local acquiring, unified commerce) into quantifiable ROI models and long-term business cases tailored to board-level evaluation. - Multi-Year Pursuit Governance: Drive sustained momentum through complex, 12- to 24-plus month procurement, evaluation, and proof-of-concept cycles. Maintain discipline, milestone progression, and executive-level alignment despite organizational shifts, market changes, and competitive pressures. - High-Stakes Contract Negotiation: Lead master services agreement (MSA) negotiations, complex pricing frameworks, service-level commitments, and risk/regulatory alignments in direct coordination with top-tier corporate legal and procurement teams. QUALIFICATIONS & COMPETENCIES - Proven Track Record in Mega-Deals: Substantial history of quota attainment within enterprise software, fintech, or payments, specifically characterized by multi-million-dollar ACV or platform-scale commercial contracts. - Multi-Year Cycle Mastery: Demonstrated ability to originate, navigate, and close 12- to 24-plus month enterprise procurement cycles with Fortune 100 or global top-tier digital enterprises. - Executive Gravitas & Technical Acumen: Comfortable commanding the room with C-level stakeholders, corporate treasurers, and technical architects; able to synthesize complex payment infrastructure nuances into clear business outcomes. - Internal Leadership Without Authority: Exceptional ability to align internal executive stakeholders, prioritize cross-functional resources, and influence product roadmaps to win tier-one logos. - Strategic Endurance & Analytical Rigor: High intellectual curiosity, strategic patience, and structured account planning skills (e.g., MEDDPICC, Challenger, or equivalent enterprise methodologies). - Domain Knowledge: Prior experience in enterprise payments, financial infrastructure, cloud platforms, or complex transaction processing is strongly preferred. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Espoo Workplace: Hybrid Open Application: ICEYE Global Manufacturing Operations (GMO) Role highlights - Location: Across all ICEYE hubs - Department: Global Manufacturing Operations (GMO) - Employment type: Permanent - Workplace model: Office / Hybrid, depending on the role and site - Employment is subject to applicable security screening (incl. SUPO, where required) Why this application matters This is not a live vacancy. It is how we meet talented people before the right role exists. We open new roles in GMO all the time, and strong candidates are rarely on the market for long. Apply once, tell us what you do best and what you want next, and when a role matches your profile, we will contact you. Applying does not guarantee contact. We review applications monthly. Please submit your CV or resume in English, as we cannot review applications in other languages. Who We Are ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. Application Process 1. Upload your CV or resume in English and fill in a short form 2. You receive an automatic confirmation 3. We contact you when a matching role opens and move you into that role’s process 4. If there is no match yet, your profile stays in our talent pool for 12 months, as long as you gave permission Working at ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) - Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Attraction will confirm what applies for this role and location during the process. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As part of 1Password’s Performance & Paid Media team, you’ll help grow our Product-Led Growth (PLG) and Self-Serve business across Business-to-Business (B2B) and Business-to-Consumer (B2C) audiences. You’ll manage paid marketing programs across the funnel, turn performance data into clear decisions, and help build efficient ways of working—including through artificial intelligence (AI)-enabled workflows. Your work will help more people discover and adopt 1Password as we build a safe, simpler digital future for everyone. Reporting to the Director, Performance & Paid Media, this role is remote in the United States and Canada. How we’re using AI today On the Marketing team, we’re growing our AI capability together and redesigning how work gets done. We’ve built agents to improve workflows focused on competitive intelligence, content creation, and campaign planning, helping us stay sharp, reduce context-switching, and surface the right information at the right time. AI helps us coordinate, execute, and uncover insights faster so we can spend more time on what’s most important: performance, judgement, and driving the future of 1Password. This is a remote opportunity within Canada and the US. What we're looking for: • 5+ years of experience in performance marketing, growth marketing, or user acquisition, ideally supporting PLG or Self-Serve business models. • Hands-on experience managing paid marketing channels such as paid social, affiliates, display, programmatic, app-focused, influencer, or other emerging channels. • Ability to use advertising platform data and marketing analytics to evaluate performance, make decisions, and improve campaigns when attribution data is incomplete. • Experience connecting marketing activity to outcomes such as signups, trial starts, activation, paid conversion, customer acquisition cost (CAC), retention, or revenue. • Strong cross-functional communication skills and the ability to collaborate with Growth, Product Marketing, Analytics, creative partners, and other stakeholders. • Experience supporting B2C or prosumer audiences, SaaS products, or self-serve customer journeys, along with familiarity with lifetime value (LTV) and CAC analysis. • Experience using AI-enabled tools or automated workflows to improve campaign execution, reporting, analysis, or decision-making. What you can expect: • Contribute to the PLG and Self-Serve performance marketing strategy across B2B and B2C audiences. • Manage assigned paid channels and programs from awareness through conversion, including planning, execution, optimization, and reporting. • Launch and optimize campaigns, evaluate channel performance, and identify opportunities across audiences, messaging, creative, and funnel stages. • Build productive vendor relationships, manage account partnerships, and negotiate for stronger performance and value. • Monitor leading indicators such as clicks, signups, trial starts, activation, and cost per acquisition, as well as outcomes including paid conversions, subscription volume, revenue, and retention. • Design, run, and document experiments across channels, audiences, creative, offers, pricing pages, and other parts of the customer journey. • Use AI agents and automated workflows to improve execution speed, reporting efficiency, and the quality of performance insights. • Collaborate with campaign managers, Product Marketing, Growth, Analytics, and other partners to share learnings and make informed recommendations. USA-based roles only: The annual base salary for this role is between $97,000 USD and $136,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $93,000 CAD and $130,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In the UK, the Base compensation range for this role is GBP 81,000 - GBP 97,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process What you’ll bring to the role You’re an enthusiast for technically accurate content, you’re unafraid of managing multiple projects, and you enjoy working both collaboratively and independently. You have a well-used copy of “The Elements of Style”. In the US, the Base compensation range for this role is $ 123,933 - $ 148,719 .  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United Kingdom (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In the UK, the Base compensation range for this role is GBP 81,000 - GBP 97,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Spain (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Spain, the Base compensation range for this role is EUR 73,000 -  88,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Republic of Ireland (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In the ROI, the Base compensation range for this role is EUR 92,000 -  110,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Germany (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Germany, the Base compensation range for this role is EUR 85,000 -  102,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Canada, the Base compensation range for this role is CAD 145,000 - 178,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Production Engineering embeds with product and platform teams across Figma to help them deliver reliable products faster. Our work spans the stack, from browser performance to backend services and infrastructure. We build tools and practices that reduce operational complexity, clarify important signals, and leave teams confident operating their systems. We value curiosity, thoughtful engineering, and practical progress on problems that matter to the business. As Engineering Manager, you’ll own the team’s strategy, priorities, delivery, and people development. You’ll work with product and platform leaders to decide where the team can make the biggest difference, balancing immediate production needs with lasting improvements. You’ll use your technical judgment to challenge assumptions and assess risk while giving engineers room to lead. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Coach and develop production engineers, including experienced technical leaders, through direct feedback and opportunities to shape technical strategy and lead work across teams Set priorities and guide delivery for the team’s embedded work with Figma’s product and platform organizations. Align partners on outcomes, responsibilities, and tradeoffs, and resolve competing demands Guide improvements to observability, incident response, and production tooling that reduce recurring toil, surface actionable signals, and make services easier for product teams to understand and operate Partner with engineers on long-term technical direction, design, and production reviews, supporting their ownership of technical decisions and holding the team accountable for delivery Anticipate reliability and scaling challenges alongside partner-team leaders, and prioritize improvements that support upcoming product goals Turn lessons from work with product teams and production incidents into reusable tools and practices that strengthen partner teams’ ownership and make on-call more sustainable We’d love to hear from you if you have: Experience managing engineering teams and developing senior engineers, helping them grow their technical judgment, leadership, and impact Experience building and operating complex software systems at scale, with the technical judgment to guide decisions across the stack and learn unfamiliar systems Experience leading complex initiatives across engineering teams and cross-functional partners, earning trust beyond your reporting line, resolving competing priorities, and delivering shared business goals Sound judgment about reliability, security, and sustainable operations, with clear communication and respect for engineers’ technical ownership While it’s not required, it’s an added plus if you also have: Experience building shared reliability platforms, observability or distributed tracing systems, or tooling that reduces toil across multiple engineering teams Familiarity with traffic management, service discovery or service meshes, container orchestration, infrastructure as code, or capacity and performance engineering Experience improving incident response processes and reducing on-call burden At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $258,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: United States Workplace: Remote As an Engineering Manager on Coder’s Agentic Engineering team, you’ll lead engineers building and evolving the systems behind our agentic development experience. You’ll help make agents more capable, reliable, and useful across real development environments. You’ll guide technical direction, grow the team, and keep execution sharp. You’ll work closely with Engineering, Product, and Design across the agent harness, integrations, and developer workflows. This position is required to be in the US Eastern Time Zone.   WHAT YOU’LL DO HERE - Lead and grow a team within our Agentic Engineering organization. - Set technical direction across the agent harness, integrations, and workflows. - Stay close to the code and contribute to architecture and implementation decisions. - Evolve agent execution, tool use, context management, streaming, and long-running workflows. - Extend our provider-agnostic architecture as models and capabilities change. - Partner with Product and Design to turn agent capabilities into useful developer experiences. - Improve reliability, performance, and operability across agentic systems. - Coach engineers, raise the technical bar, and create clarity around priorities and tradeoffs.   WHAT WE’RE LOOKING FOR - Experience managing and growing software engineering teams. - Strong hands-on engineering experience with Go. - Experience with React and TypeScript. - Hands-on experience building systems around LLMs and agentic workflows. - Experience with model APIs, tool calling, context management, or agent loops. - Strong distributed systems knowledge. - Working knowledge of AWS. - Strong technical judgment and comfort working through ambiguity. - A track record of helping engineers grow while maintaining a high execution bar.   OUR TECH STACK - Backend: Go, Postgres - Frontend: TypeScript, React - Infrastructure: AWS, Kubernetes - Observability: Prometheus, Grafana - CI/CD: GitHub Actions   BONUS TACOS IF YOU HAVE - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - Experience building coding agents, developer tools, or cloud development environments. - Experience with MCP, agent tools, or multi-agent systems. - Experience with remote execution, sandboxing, or isolated compute. - Experience building abstractions across multiple model providers. - Deep experience with AWS, Kubernetes, Docker, or Linux. - Open-source contributions or experience working directly with customers. Coder’s agentic architecture is provider-agnostic. The foundation is built; this team is focused on making it more capable, reliable, and extensible as the space evolves. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Remote - Canada Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4). About the job We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services. We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.  In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home. Responsibilities In this role, you’ll: Advise account managers, accounting, and management on best practices to handle billing disputes Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes Dig into call and messaging data to identify why bills don’t match or find evidence of fraud Build dashboards that communicate key metrics related to the lifecycle of disputes Read contracts and interpret what should be the invoice versus what it is Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices Partner closely with data analytics, engineering, and accounting to reconcile accounts Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting. Sharp written and verbal communication skills. Experience negotiating disputes constructively with customers or vendors. Experience in collections, dispute resolution, or billing analysis. Experience in project management. Experience wrangling data with Excel / Google Sheets, Looker or SQL. Desired: Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains. Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum. Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files. Experience working with workflow platforms like Airtable or building dashboards. Experience in telecom, technology, or consulting industries. Experience with advanced data analysis like Python or scripting Experience with AI and automation tools to accelerate productivity. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: 90,800.00 - CAD 113,500.00 Target Bonus Percentage 15% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: San Francisco; Los Angeles Workplace: Hybrid Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.   Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 60 million+ free new memberships for fans who may not be ready to pay just yet, and - 10 million+ fans paying each month for exclusive access to creators' work and community. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Top Creator Management Associate (Contractor) to support our mission. This role is based in San Francisco or Los Angeles, with hours ranging from 30 to 40 per week. About the Team The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You’ll report to the Head of Top Creator Management. About the Role This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success top partners and driving data-backed solutions and opportunities. - Own growth strategy for a portfolio of 100–150 creators, segmenting your book by opportunity and risk so effort lands where it drives the most impact - Design and run 1:many programming — cohort sessions, office hours, workshops, and templated growth plays — as the primary way you reach your portfolio - Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of Patreon's tools - Build data-backed growth recommendations from creator performance data, and track outcomes against clear goals - Respond to inbound questions with speed and clarity, helping creators feel heard and supported - Share updates and learning resources in ways that stay personal and actionable at volume - Identify trends, common issues, and feedback across your book, and escalate them as product and process improvements - Champion partner feedback to product teams to improve internal and external tooling - Collaborate cross-functionally to continuously improve the creator experience - Keep systems and documentation current to support smooth handoffs and knowledge sharing across the team About You - BA/BS degree or higher - 3+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment. - 2+ years in the creator space influencing creator success - Expertise in using data and analytics to develop insights for decision making. - Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners - Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking. - Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training - Curious, empathetic, and confident offering strategic advice in short, focused interactions - Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio. - Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy. - High operational rigor - disciplined CRM usage, cadence execution, and follow‑through. Growth & Learning Opportunities - Understand the complex business models of top‑earning creators and identify new monetization levers. - Hone advanced relationship‑building skills with multifaceted creator teams. - Deepen expertise in community engagement, fan conversion, and membership economics. - Play a key role in shaping a product‑led company’s feature set for the creator economy About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is hiring a Lead Recruiter to own Director-level and above hiring across our G&A and business functions. You will lead some of the company’s most critical leadership searches, partnering directly with senior stakeholders to identify and hire leaders who will shape Ramp’s next stage of growth. You will own searches from initial scoping through close, partnering directly with executives and senior leaders across the business. You will be expected to develop real fluency in each area you support, translate ambiguous business needs into clear hiring strategies, and bring an independent point of view on talent. This is a hands-on role for someone who is equally strong at research, assessment, stakeholder partnership, and closing. You should be comfortable challenging assumptions, navigating sensitive and confidential searches, and creating structure without slowing the business down. You should be a self-starter who thrives in ambiguity, builds pipelines from scratch, and takes ownership of moving searches forward even when the role, target profile, or process is still taking shape.   WHAT YOU'LL DO - Own full-cycle recruiting for Director-level and above roles across G&A and business functions, from intake and market mapping through offer and close. - Develop real fluency in the functions you support and quickly build context when taking on a new area, so you can identify the signals that distinguish exceptional leaders beyond title, company, and tenure. - Build proactive pipelines through market research, targeted sourcing, referrals, and thoughtful engagement with passive candidates. Independently build momentum on confidential searches where broad outreach or an existing pipeline may not be available. - Develop assessment approaches that surface a candidate’s leadership effectiveness, functional expertise, and ability to operate at Ramp’s pace and scale. - Move fluidly across functions, evolving role definitions, and competing priorities while maintaining a consistently high bar for talent, execution, and candidate experience. - Exercise discretion throughout sensitive searches, managing candidate information and stakeholder communication with sound judgment.   WHAT YOU NEED - 6+ years of full-cycle recruiting experience. - A track record of independently leading complex senior-level searches from initial scoping through accepted offer. - Ability to advise senior leaders, challenge requirements, and influence hiring decisions through clear communication, market insight, and data. - Demonstrated ability to build fluency in unfamiliar functions, context-switch across very different searches, and maintain strong judgment as priorities and scope change. - A high level of ownership and comfort with ambiguity. You can turn an open-ended business need into an actionable search, build a pipeline from scratch, and drive progress without waiting for direction. - Strong closing skills, including experience navigating competing offers, senior candidates, and sensitive searches.   NICE-TO-HAVE - Prior experience in executive search or a dedicated leadership recruiting role, particularly across G&A or business functions. - Experience partnering directly with CEOs or other C-suite leaders on critical hires. - Experience improving interview architecture, scorecards, market maps, or recruiting processes where structure was limited or still being built. - Experience developing AI-enabled recruiting workflows that were adopted beyond your own individual searches. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The role We are seeking an exceptionally organized, tech-forward Talent Operations Associate to join our Global Talent Acquisition team. As our Talent Operations Associate in London, you will bridge the gap between ensuring our recruiters, and interviewer community are able to find the best talent, through cutting-edge Talent Operations. We are seeking a proactive AI and automation expert to transform our hiring operations. In this role, you will leverage emerging tools to streamline scheduling, resolve logistics challenges, and build data-driven dashboards. If you thrive on solving complex problems, engaging consultatively with senior stakeholders, and redefining talent operations, we want to hear from you. Key Responsibilities - Data reporting: handle regional and departmental data reporting, and produce reports and dashboards for the talent acquisition team - AI, automation & workflow optimisation: use AI tools and automation to remove manual bottlenecks, hunt for friction points in daily operations, and redesign workflows toward an admin-zero environment. - TA Ops projects:Work on a range of strategic projects as needed for example interviewer training, implementing new tooling or designing refined TA processes. Additional Responsibilities - Data quality: perform regular data-quality checks to keep reporting accurate and reliable. - Ashby / ATS ownership: own and configure Ashby within agreed standards and controls, testing new features and AI integrations to improve pipeline velocity. - Contract configuration: configure the contracts for your region and update them as Legal and the People team make changes in Ashby, and build addendums (e.g. start date) that can live in Ashby. - Support the recruiters in your region with Ashby and workflow optimisation: optimise interview plans, set up automations, make sure comms are correct, and unblock recruiter issues as they arise. - Process documentation: write SOPs and policies for TA and keep the knowledge base up to date as things move forward. Required Qualifications You’re a curious, analytical and motivated individual either due to graduate in summer 2027 or having graduated within the last 24 months, who is excited to dive into the world of Talent Operations. - A Bachelor’s or Master’s degree a related field, or relevant work experience in these fields. - Curious Problem-Solving: You enjoy learning about issues, asking questions and doing research to find solutions to complex problems. - AI & Automation Proficiency: A demonstrated passion for using AI tools, prompt engineering, or workflow automations - Data Fluency: Demonstrated ability to work with data and build reporting dashboards to guide decisions. - Executive Presence: Confident, tactful communication skills with the ability to manage senior stakeholders and hold them accountable to timeline commitments. - Project Management: Ability to prioritize, organize and manage multiple projects in various stages with ease. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: United States Remote; Canada Remote; United Kingdom Remote Workplace: Remote ABOUT THE TEAM The Mural Compose team is ambitious and fast-moving. We are passionate builders who love to experiment and iterate. Our project is seeking to leverage the latest technology in AI to acquire new customers and expand our revenue base as broadly as possible. This team is at the front of our product strategy and future growth.   YOUR MISSION You'll lead the team behind one of Mural's most important bets. In the near term, you'll take our AI native product from early access to a product that customers rely on every day, raising quality, reliability, and speed as more users come on board. Expect a very hands-on role. You'll review PRs, set the technical standards the team builds to, and stay close to the code and architecture decisions. You'll also keep the team's pace high and sustainable while building a high-performing team in a remote-first way.   WHAT YOU'LL DO -  Lead, hire, and grow a team of full-stack engineers through regular 1:1s, clear expectations, coaching, and performance management. - Own delivery end to end with a fast, experimental loop: ship early to real users, measure what works, and iterate quickly without losing reliability. - Partner with Product and Design as co-owners of the Compose roadmap, using customer feedback and usage data to decide what to build, cut, or double down on. - Raise engineering craft across testing, observability, and AI-assisted development, and model Mural's remote-first, work-in-public culture at a sustainable pace. WHAT YOU'LL BRING -  2+ years managing software engineers directly, with responsibility for hiring, coaching, and performance management. - 5+ years of prior experience as a software engineer building and operating production applications, with hands-on technical work in the last 3–4 years. - A solid technical foundation, enough to lead architecture discussions and review code with credibility. - A bias for experimentation: you make sound calls quickly, learn from data, and change course when the evidence says so. - A people-first approach: you lead with empathy, listen first, and build the trust and psychological safety that help each person do their best work. - Excellent communication skills, including explaining technical tradeoffs clearly to product, business, and customer stakeholders. - Experience leading a team that shipped LLM-powered features to production, including evaluation, quality monitoring, and cost management. - Experience building AI agents, retrieval systems, knowledge graphs, or familiarity with Model Context Protocol (MCP). Our Stack Azure OpenAI, React, Node, MongoDB EQUAL OPPORTUNITY  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Location: Germany; Portugal; France; Spain; Italy; The Netherlands Workplace: Hybrid WHY SDK ENGINEERING AT LANGFUSE YOUR WORK WILL HAVE AN OUTSIZED IMPACT. Our SDKs are downloaded 26M+ times per month. When you ship a new integration or improve SDK performance, thousands of developers benefit the same day — and they'll tell you about it in GitHub issues, on Twitter, and in our community channels. Everything you build is open source (MIT-licensed) and immediately visible. The SDK is often the very first thing a developer touches when they try Langfuse, so your work directly shapes their first impression. You will also have direct exposure to how cutting-edge LLM-applications are built. The users you serve are some of the best and most ambitious software engineers in the world and that leverage Langfuse to improve their applications. Deeply understanding the problems they solve will help you design the best possible SDK experience and along the way makes you an expert on LLM engineering yourself.   YOU WILL GROW AT LANGFUSE BY - Owning our SDKs. We maintain SDKs in Python and TypeScript both built on OpenTelemetry. You'll be responsible for their reliability, performance, and developer experience. These SDKs run inside our users' production systems, which means they must never fail, must have minimal impact on CPU and memory, and must work flawlessly across every environment — from serverless functions to long-running agent loops. You'll think deeply about the exposed interfaces, error handling, batching, async flushing, and graceful degradation. - Designing APIs that developers love. How are functions named, how are parameters structured, how are breaking changes communicated, how does the documentation read? Developer experience is a core differentiator for Langfuse and you'll own every detail of it. When we shipped the Python SDK v3 https://langfuse.com/changelog/2025-06-05-python-sdk-v3-generally-available and TypeScript SDK v4 https://langfuse.com/changelog/2025-08-28-typescript-sdk-v4-ga, both were full rewrites on OpenTelemetry — that's the kind of thoughtful, high-impact SDK work you'll lead. Apart from tracing, we also support core workflows of engineers building with LLMs with our SDKs, see our Experiment Runner SDK https://langfuse.com/docs/evaluation/experiments/experiments-via-sdk#experiment-runner-sdk for example. - Integrating with every major AI framework: Langfuse integrates with 40+ frameworks and model providers: OpenAI SDK, Vercel AI SDK, AI SDK, LangChain, LlamaIndex, Pydantic AI, OpenAI Agents, CrewAI, Amazon Bedrock AgentCore, LiveKit, and many more. You'll maintain these integrations, ensure new Langfuse features are supported across all of them, and add new integrations as the ecosystem evolves. When a new framework gains traction, you'll be among the first to instrument it. - Maintaining our OpenTelemetry endpoint: some users send traces directly to our OTLP endpoint https://opentelemetry.io/docs/specs/otlp/ instead of using our SDKs. You'll ensure this path is robust, well-documented, and supports the full range of Langfuse features. This also extends our language support to Java, Go, and any language with an OpenTelemetry SDK. You can work with the OpenTelemetry community to steer the GenAI conventions. - Writing public documentation: you'll own the SDK docs, integration guides, and migration paths. At Langfuse, docs are part of our core product. When you ship a new SDK version or integration, the docs ship with it. WHAT WE'RE LOOKING FOR - Strong engineer who gets excited about developer experience, API design, and writing code that runs reliably in other people's production systems - Experience building or maintaining SDKs, client libraries, or developer tools — ideally in Python and/or TypeScript - Deep understanding of performance: you know how to profile, benchmark, and minimize CPU/memory overhead in hot paths - Someone who can manage projects themselves — you know how to develop strong conviction about what to build and how to ship it - Thoughtful about versioning, backwards compatibility, and migration paths - Interest in open source software and genuine excitement about talking to developers about their integration challenges - Thrives in a small, accountable team where your output is visible and matters - CS or quantitative degree preferred   Bonus points: - Experience with OpenTelemetry internals or observability instrumentation - Former founder or early startup experience - Contributions to popular open source SDKs or developer tools - ML/AI background or familiarity with the LLM framework ecosystem   No candidate checks all boxes. If you feel you are a good fit for this role, please go ahead and apply.   LEARN MORE ABOUT - SDK Overview https://langfuse.com/docs/observability/sdk/overview — architecture and design of our Python and TypeScript SDKs - All Integrations https://langfuse.com/integrations — the full list of frameworks, model providers, and gateways we support - OpenTelemetry Integration https://langfuse.com/integrations/native/opentelemetry — how we use OTEL as the foundation - SDK Upgrade Paths https://langfuse.com/docs/observability/sdk/upgrade-path — how we think about versioning and breaking changes - Project you could have built: TypeScript SDK v4 (GA) https://langfuse.com/changelog/2025-08-28-typescript-sdk-v4-ga - Project you could have built: Python SDK v3 (GA) https://langfuse.com/changelog/2025-06-05-python-sdk-v3-generally-available - Our codebase: GitHub Repository https://github.com/langfuse/langfuse/ - Ben Kuhn on Impact, Agency and Taste https://www.benkuhn.net/impact/ - Who we are & how we work https://langfuse.com/careers   PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Barcelona, Spain Workplace: hybrid About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue. Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.3/5. What challenges you´ll be solving 🚀 As Account Manager SMB Portugal, you will own and grow our portfolio of small and medium merchants in Portugal. Your goal is simple: make every merchant sell more with seQura, by driving activation, adoption and volume across their channels. You will join the International team and work closely with different teams. What you'll do Manage a portfolio of SMB merchants in Portugal end to end, from onboarding and go-live to growth and retention. Drive volume (COV) and adoption: make sure seQura is visible and well positioned at checkout, in-store and in merchants' marketing. Run regular account reviews with data on conversion, approval rates and performance, and turn insights into action plans. Identify upsell and cross-sell opportunities, such as new payment methods, channels or brands within the same group. Act as the merchant's main point of contact, coordinating with Risk, Operations and Support to solve issues quickly. Spot churn risks early and lead retention conversations. Share market feedback with Product and Marketing, and support local events and campaigns in Portugal. Keep the CRM and pipeline up to date and report on portfolio performance. What we're looking for 2–4 years of experience in account management, customer success or B2B sales, ideally with SMB clients. Native or fluent Portuguese, plus professional English. Spanish is a plus (see below). Strong knowledge of the Portuguese retail or e-commerce market. Commercial mindset: you are comfortable with targets, negotiation and growing revenue within existing accounts. Analytical skills: you use data to prepare account reviews and prioritise your portfolio. Ability to manage many accounts at once with structure and autonomy. Bachelor's degree. Ambition, transparency, collaboration, respect and flexibility: the values we hire for. Nice to have Experience in fintech, payments, BNPL or SaaS. Spanish at a working level. A network among Portuguese merchants, e-commerce platforms or agencies. Experience with CRM tools (HubSpot or similar) and BI tools such as Metabase. What we offer 😎 We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge. In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need. 23 vacation days + 2 days of free disposal per year. Professional development workshops or seminars. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts with Sanitas and Adeslas. Urban mobility by using your own bike with Kleta. Free access to healthy, organic, and sustainable fruits and snacks. Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you. What you’ll need 🫲🏽 We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all. Do you want to be part of the change? Join us!👇