Вакансии

Задачи: — Быть основным контактным лицом для стратегических корпоративных клиентов, строить многопоточечные отношения с разработчиками, продуктовыми командами и руководителями высшего звена — Выступать в роли технического эксперта в разговорах с клиентами, проверять архитектуру интеграций, устранять неполадки в реализации API и консультировать по лучшим практикам по всему портфелю продуктов Vonage (SMS, Voice, WhatsApp, RCS, Video, Verify и др.) — Проводить ежеквартальные бизнес-обзоры (QBR), выявлять риски для здоровья клиентов и сотрудничать с техническими экспертами, продуктовой и инженерной командами для решения сложных задач — Отвечать за рост доходов и прямой маржи по своему портфелю, точно прогнозировать и реализовывать стратегии удержания и расширения — Разрабатывать планы успеха, ориентированные на результаты, согласованные с бизнес-целями каждого клиента, обеспечивая измеримое принятие платформы и долгосрочную отдачу от инвестиций — Выявлять и развивать возможности для дополнительной продажи и перекрестных продаж, связывая кейсы клиентов с новыми или недостаточно используемыми возможностями, тесно сотрудничать с отделом продаж, используя данные об использовании, оценки здоровья и метрики вовлеченности — Сотрудничать с техническими менеджерами решений (TSM) в рамках модели pod для сложных решений и эскалаций, сохраняя полную ответственность за коммерческие результаты Требования: — Свободное владение английским и немецким/французским языками — Более 5 лет опыта в техническом управлении аккаунтами, успехе клиентов или аналогичной стратегической роли с сильной технической базой в API или продуктах для разработчиков — Глубокие практические знания CPaaS или API платформ: мессенджинг (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video и решения для аутентификации/Verify — Твердое понимание REST API, вебхуков, SDK и паттернов интеграции ПО, умение читать документацию API и участвовать в техническом устранении неполадок вместе с клиентами — Подтвержденный опыт управления и развития сложных корпоративных аккаунтов с значительной ответственностью за ARR — Исключительные коммуникативные навыки, способность вести глубокие технические разговоры с разработчиками и инженерами, а также ясно объяснять эти концепции бизнес- и исполнительной аудитории — Ориентация на данные, умение использовать оценки здоровья клиентов, аналитику использования и метрики вовлеченности для выявления рисков и возможностей роста (Salesforce, Gainsight или эквивалент) — Способность ориентироваться в сложных многостейкхолдерных средах и достигать согласия по конкурирующим приоритетам Плюсы: — Прямой опыт работы в CPaaS провайдере (например, Vonage, Twilio, Sinch, Infobip, MessageBird) — Знакомство с платформами разговорного ИИ, чатботами или стратегиями омниканального взаимодействия — Знание протоколов VoIP, SIP или WebRTC — Степень бакалавра в области компьютерных наук, информационных технологий, инженерии или смежных областей Условия: — Возможность значительного влияния на стратегический опыт клиентов и рост бизнеса — Конкурентоспособная зарплата и возможности карьерного роста — Частная медицинская страховка (Adeslas) — Групповой пенсионный план (Generali) — Страхование жизни и от несчастных случаев (VidaCaixa) — Линия поддержки Ericsson Care — Дискреционное время отдыха (DTO)

Location: Москва, удалённая работа или гибрид, RU; Россия О команде Команда привлекает новых пользователей и возвращает старых, занимается платным и бесплатным продвижением, формирует рекламу внутри других продуктов Авито и активно работает с аудиторией. Какие задачи вас ждут: запускать, оптимизировать и масштабировать перфоманс-кампании в разных каналах, управлять бюджетом и достигать KPI по эффективности и объёму; развивать привлечение пользователей: тестировать новые каналы, форматы и механики, находить точки роста и масштабировать эффективные решения; генерировать и приоритизировать гипотезы для экспериментов и A/B-тестов каналов, стратегий и форматов, анализировать результаты и принимать решения о дальнейших шагах; отслеживать и анализировать метрики рекламных кампаний, находить возможности для оптимизации, совместно с аналитиками развивать методологию оценки перфоманс-каналов и качества трафика; взаимодействовать с продуктовыми командами, аналитиками, агентствами и внешними партнёрами, выстраивать коммуникацию и управлять приоритетами; курировать работу агентств и внешних подрядчиков по своим направлениям; готовить предложения по развитию перфоманс-направления. Мы ждём, что вы: имеете опыт работы в перфоманс-маркетинге от 4 лет; имеете сильную экспертизу в перфоманс-закупке: контексте, таргете, программатике, фидах; работали с мобильным перфоманс-маркетингом и привлечением пользователей в приложение: мобильными рекламными каналами, атрибуцией и оценкой качества привлечённых пользователей; умеете формировать тактические медиапланы, распределять бюджет между каналами и принимать решения на основе эффективности; умеете формулировать и приоритизировать гипотезы, проводить A/B-тесты и корректно интерпретировать их результаты; уверенно работаете с данными, понимаете ключевые бизнес-метрики продукта и умеете оценивать влияние перфоманс-маркетинга на бизнес-результаты; умеете вести проекты, курировать работу агентств и выстраивать коммуникацию со стейкхолдерами; умеете находить точки роста и предлагать решения по развитию перфоманс-направления. Работа у нас — это: реализация масштабных кейсов с ориентацией на аналитику и метрики; сильная команда маркетинга с разноплановой экспертизой и развитой практикой обмена опытом; поддержка развития и обучения, включая тестирование новых инструментов и форматов, профильные конференции и курсы; доступ к современным технологиям и инструментам для реализации проектов; комьюнити для новичков; расширенная забота о здоровье: ДМС, страхование жизни, онкострахование; сервис психологической поддержки, а также финансовые, юридические и ЗОЖ-консультации для вас и ваших близких; корпоративный спорт: групповые тренировки, велбиинг-приложение; спецпредложения от партнёров и скидки на сервисы Авито: бронирование жилья, услуги продвижения, ипотечное страхование; компенсация питания; системное развитие: личный бюджет на обучение, внешние и внутренние программы, который можно использовать под профессиональные цели; современный формат работы и забота о благополучии: гибкий формат, расширенная ДМС со стоматологией, компенсация питания, спорт и йога, корпоративные скидки в ведущих фитнес-сетях; комфортная среда: современный офис в Москве в двух минутах от «Белорусской» и Санкт-Петербурге с видом на Неву.

Обязанности: — ведение соцсетей проектов агентства — сценарии, монтаж, дизайн, копирайт, упаковка аккаунтов, директ и комментинг, публикация – smm полностью Требования: — опыт работы обязателен именно полностью с smm (от сторис до рилс), не только с отдельными инструментами — понимание специфики разных соцсетей (Instagram, Telegram, VK, YouTube, Дзен, Pinterest, Threads) — знание ИИ для создания картинок и видео, также используется Claude для проектов — знание английского будет большим плюсом, есть международные проекты — интерес к smm и развитию проектов, а не просто выполнение конвейерной работы по созданию контента Условия: — работа в команде, каждый проект ведут 2-3 сотрудника + редактор — проекты в разных нишах, подходит тем, кто не любит однообразие и интересуется новым — график 5/2 без жёсткого времени при условии выполнения всех задач — в день нужно делать 5-8 единиц контента (сторис, посты, рилс), совмещать с другой работой не получится — есть структура работы по каждому проекту, но приветствуются новые идеи и инициативы — месяц испытательного срока только на окладе, после – оклад + KPI (простые показатели, зависят от вас) — есть тестовое задание, откликаться нужно готовым к его выполнению

Location: Remote Workplace: Remote ABOUT ENEBA At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. ABOUT THE ROLE Eneba is hiring an Account Manager to own a portfolio of mobile game publishers on our rewarded network. This is a commercial role with a heavy performance-marketing core: you will be the strategic point of contact for your clients, and you will personally build, launch and optimize the event reward funnels that drive their results. The best person for this job is someone who is equally comfortable on a QBR call with a client’s Head of UA and in the dashboard at 9pm rebalancing reward tiers on an underperforming event. You will own the end-to-end performance of your accounts — the relationship, the funnel setup, the optimization, and the revenue behind it. WHAT YOU’LL DO - Own client relationships. Serve as the day-to-day contact for a portfolio of mobile game publishers, building trusted relationships with UA managers, directors and CMOs, as well as monetization and growth stakeholders. - Grow your book of business. Expand accounts through cross-sells (bringing additional titles from a client’s portfolio onto the network) and upsells (growing budget and spend on titles already live, and expanding into more geos). - Set up and evaluate event reward funnels. Design reward structures using industry best practices, understanding event mechanics and payout tiers from scratch; QA them pre-launch and assess whether the funnel economics work for both the client and the network. - Review performance and optimize events. Monitor live events against KPIs, diagnose drop-off points in the funnel, and make data-led adjustments to reward tiers, targeting, creative and pacing to hit performance targets. - Act as a strategic advisor. Bring clients benchmarks, category insight and a clear point of view on what to run next — not just a status update on what ran last week. - Own the invoicing and billing process. Manage the commercial back end of your accounts end-to-end, coordinating with finance to ensure accurate, on-time billing and clean resolution of any discrepancies. - Plan and run QBRs. Schedule, prepare and deliver quarterly business reviews — virtual or in person — that translate performance data into a forward-looking growth plan. - Drive client retention. Spot early signals of churn risk, and propose and implement retention strategies that keep accounts growing rather than lapsing. - Own end-to-end campaign performance. Take full accountability for how your clients’ campaigns perform — from onboarding and setup through to results, reporting and renewal. WHAT WE’RE LOOKING FOR - 2+ years in mobile ad tech in an account management, partner management, customer success or performance/UA role. - Direct, hands-on experience setting up and optimizing reward funnels. This is the highest priority requirement for this role. You should be able to walk us through a funnel you built, what the reward structure looked like, what underperformed, and exactly what you changed to fix it. - Strong performance analytics instincts. Comfortable working in dashboards and spreadsheets, and confident with the metrics that matter in this space — conversion rate, completion rate, CPI/CPA, ARPU, ROAS, retention and LTV. - Commercial ownership. A track record of growing existing accounts through upsell and cross-sell, and comfort holding a revenue or growth number. PREFERRED - Rewarded network experience — offerwall, rewarded playtime, or rewarded engagement/events. This is a strong plus and will move a candidate to the top of the pile. - Experience working directly with mobile game publishers and an understanding of how their UA teams operate. - Familiarity with MMPs and attribution (AppsFlyer, Adjust, Singular) and with BI/reporting tooling. - Exposure to the commercial mechanics of a network — margin, payout models, budget pacing and invoicing. #LI-SC1 What it’s like to work at Eneba - Opportunity to join our Employee Stock Options program. - Opportunity to help scale a unique product. - Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. - Paid volunteering opportunities. - Work location of your choice: office, remote, opportunity to work and travel. - Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.   We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Задачи: — Решать текущие административные задачи и помогать сотрудникам с бытовыми и организационными вопросами. — Следить за состоянием мебели, техники и офисного оборудования, своевременно организовывать ремонт или замену. — Работать с подрядчиками и поставщиками: искать, договариваться, сопровождать договоры и контролировать качество услуг. — Подключаться к онбордингу новых членов команды и помогать им комфортно адаптироваться в офисе. — Планировать административные расходы, вести офисный бюджет и готовить необходимую отчетность. — Участвовать в подготовке внутренних мероприятий, корпоративов и других командных активностей. — Организовывать закупки для офиса: от расходников и канцелярии до мебели и необходимых сервисов. — Вести административный документооборот и работать с корреспонденцией. — Координировать работу клининга, курьерских и других сервисов, следить за порядком и состоянием офисного пространства. — Отвечать за то, чтобы офис был комфортным, функциональным и полностью готовым к ежедневной работе команды. Требования: — Опыт работы в office management / административно-хозяйственном направлении от 2 лет. — Уверенный русский и английский язык — английский не ниже уровня B2. — Понимание того, как устроены административные процессы, работа с подрядчиками, закупками и документами. — Умение самостоятельно выстраивать работу, расставлять приоритеты и держать под контролем несколько задач одновременно. — Сильные организационные навыки и внимательность к деталям. — Проактивность: способность не только реагировать на возникающие вопросы, но и заранее замечать, что можно улучшить в офисных процессах. — Развитые коммуникационные навыки и умение находить общий язык с очень разными людьми. — Грамотная устная и письменная речь. Условия: — Официальное трудоустройство. — Нет жесткой вилки ЗП, ориентируются на ожидания, уровень навыков и опыта. — Возможность развивать свои идеи, свобода для творчества и принятия решений. — График работы по договоренности. — Комфортная и неформальная атмосфера в команде. — Прокачивание навыков и личных качеств по индивидуальному плану развития. — Пересмотр ЗП по итогам работы, по мере роста навыков и уровня выполняемых задач. — Совместный чилл, активности, корпоративные мероприятия, тусовки.

Задачи: — Быть основным контактным лицом для назначенных клиентов, развивать стратегические отношения и направлять внедрение платформы и планирование успеха — Проводить регулярные бизнес-обзоры (QBRs/EBRs), четко сообщать о ROI и согласовывать метрики успеха для поддержки удержания и расширения — Понимать отрасли, цели и проблемы клиентов для предоставления индивидуальных рекомендаций и согласования внутренних и внешних заинтересованных сторон по целям успеха — Повышать осведомленность и использование ключевых функций платформы, обеспечивать постоянное обучение и выявлять возможности для расширенного внедрения — Проактивно контролировать состояние клиентов, управлять эскалациями и сотрудничать с командами продукта, инженерии, поддержки и продаж для решения проблем и обмена действенными инсайтами — Поддерживать экспертные знания о дорожной карте продукта и сообщать клиентам о соответствующих обновлениях и улучшениях — Координировать с внутренними командами разработку и выполнение планов успеха клиентов, устраняя риски до того, как они повлияют на вовлеченность или удовлетворенность Требования: — Опыт работы в enterprise SaaS не менее 5 лет, из них не менее 3 лет в Customer Success, TAM или поддержке — Доказанная способность управлять большими портфелями клиентов и развивать долгосрочные отношения, включая на уровне руководителей — Отличные коммуникативные, презентационные и организационные навыки, умение эффективно вести стратегические и технические разговоры — Сильные навыки решения проблем и опыт разрешения эскалаций при сохранении положительного опыта клиента — Владение CRM и инструментами управления кейсами, такими как Salesforce и Jira — Техническая компетентность в области интернет-технологий, сетей и продуктов электронной безопасности — Степень бакалавра в области компьютерных наук, инженерии или смежной технической дисциплины, либо эквивалентный практический опыт Условия: — Фактическая компенсация определяется на основе навыков, опыта, квалификации и географического положения — Возможность получения бонусов, акций и комплексного пакета льгот Роль предполагает удаленную работу из США.

About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are - Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives - Action-oriented, analytical, and collaborative in approach to customer success and issue resolution - Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle - Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations - Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions - Proven track record of driving product adoption and supporting long-term customer growth What you will do - Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning - Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion - Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives - Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption - Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights - Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers - Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves - 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles - Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level - Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively - Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience - Proficiency with CRM and case management tools such as Salesforce and Jira - Technical proficiency related to internet technologies, networking, and email security products - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

Мы развиваем несколько сообществ в социальных сетях и ищем человека, который поможет поддерживать в них порядок и дружелюбную атмосферу. Работа простая: нужно просматривать новые комментарии, удалять спам, ставить реакции и отвечать подписчикам по готовым примерам. Если человек задаёт нестандартный вопрос, самостоятельно разбираться в нём не придётся — достаточно передать сообщение старшему сотруднику. Иногда потребуется разместить заранее подготовленную публикацию или отметить выполненную задачу в таблице. Придумывать рекламные тексты, продавать, звонить людям и изучать ассортимент компании не нужно. Всю работу покажем на старте. Вы получите пошаговую инструкцию, готовые варианты ответов и поддержку наставника. Опыт работы комьюнити-менеджером не требуется. Главное — уметь пользоваться социальными сетями, внимательно читать сообщения и не пропускать согласованные смены. Можно использовать ИИ-инструменты. Например, они помогут сделать ответ более вежливым или подобрать другую формулировку. Перед отправкой текст нужно самостоятельно прочитать и убедиться, что он подходит к сообщению подписчика. Зарплата зависит от выбранной занятости. При небольшой ежедневной нагрузке и ведении одного сообщества оплата начинается от 35 000 рублей. При регулярных сменах и работе с несколькими сообществами она составляет 50 000–60 000 рублей. До 75 000 рублей получают сотрудники, которые выбирают полную занятость, берут дополнительные смены и стабильно выполняют согласованный объём задач. Работа полностью дистанционная. Смены и объём занятости обсуждаются заранее. Холодных звонков, поиска клиентов и личных продаж нет. За дополнительные смены предусмотрена доплата, а за стабильную работу без пропусков — ежемесячная премия. Для отклика достаточно коротко рассказать о себе и написать, сколько часов в день вы готовы уделять работе. Опыт, портфолио и большое резюме не обязательны.

Location: Dubai Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. JOB DESCRIPTION The Role As an Enterprise Technical Account Manager (TAM) at Checkout.com http://Checkout.com, you are the technical heartbeat of our most strategic merchant relationships. You're more than a problem-solver; you are a payment performance consultant, an incident commander, and a trusted partner who ensures our largest merchants thrive on our platform. Your technical expertise and strategic guidance will directly impact their success and drive the growth of our business. What You'll Be Doing Strategic Growth & Performance - Become a true expert on your merchants’ business, diving deep into their payment data to uncover actionable insights and opportunities. - Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com http://Checkout.com products. - Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants. Technical Ownership & Delivery - Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure. - Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication. - Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery. Merchant Advocacy & Enablement - Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap. - Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform. QUALIFICATIONS - 4+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company. - A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience. - Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows. - Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams. - A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents. What makes you stand out: - Solid understanding of the end-to-end payment lifecycle, from authorization to settlement. - Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization. - Direct experience with the MENA payments ecosystem, including knowledge of key local payment methods (Mada, NPG, KNET, Fawry, Benefit, etc.) - Fluency in Arabic is an advantage. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic as a Customer Success Manager for Life Sciences. You’ll be a strategic partner and trusted advisor to leading organizations working to accelerate scientific discovery, such as research institutes, academic medical centers, and scientific foundations. You’ll help these organizations harness the full potential of Claude through deep product expertise, use case discovery, and hands-on guidance. You’ll be part of a Research and Life Sciences account team pod, working as one team with your Account Executive and Applied AI partners. Together you’ll shape account strategy with  you taking the lead on adoption, change management, and value realization. This role doesn’t follow a single playbook. You’ll run a range of Customer Success motions, from deep 1:1 strategic partnership to one-to-many programs like webinars, hackathons, and cohort-based enablement. You’ll choose the motion based on top account and customer priorities and the best way to solve for them. The insights you gather will directly inform our research priorities, product development (including how Claude for Life Sciences evolves), and strategies for beneficial AI deployment. That makes you a key voice in how we build and deliver AI systems that accelerate science for the benefit of society. Responsibilities Build trusting, strategic relationships with research leaders, scientists, principal investigators, and program directors to understand their scientific priorities, organizational goals, and impact objectives Partner closely with your Account Executive and Applied AI counterparts in the Research and Life Sciences pod on shared account plans, bringing in Product, Support, and other teams as needed Run the right Customer Success motion for each account and customer priority, whether that’s dedicated 1:1 engagement, cohort-based onboarding, hackathons and build days, office hours, or researcher communities Become an expert in Anthropic’s products, especially Claude for Science, guiding organizations and their researchers and scientists to the right solutions and most impactful use cases Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and new applications for Claude across your book of business Develop and execute change management strategies suited to scientific and academic cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects partner capacity, governance requirements, and decision-making processes Guide partners through the technical and governance foundation for launch, including SSO and provisioning, workspace configuration, and data handling considerations for research and health data (such as HIPAA, IRB, and institutional data policies) Own account and success plans and run Quarterly Impact Reviews that document and quantify value realized, such as research productivity, time-to-insight, and cost savings, and partner with Marketing on success stories and reference accounts Establish the repeatable playbooks, templates, and health metrics that define what “great” looks like for customer success in life sciences at Anthropic You may be a good fit if you have 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or consulting 3+ years of experience in life sciences research, with exposure to new technologies as a catalyst for accelerating progress Experience working directly with life sciences organizations, such as academic research institutions, research institutes, foundations, biotech, or pharma, and familiarity with how scientific research is conducted, funded, and governed An understanding of the regulatory, risk, and compliance needs of the industry Experience driving success across both consumption-based and seat-based business models, with an understanding of the expansion levers and success metrics for each Experience managing dedicated strategic accounts and delivering one-to-many programs, with the judgment to choose the right motion for the customer priority at hand Strong cross-functional collaboration skills, including working as part of an account team with Sales and technical partners and advocating effectively for customer needs Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, and the ability to explain them to audiences ranging from bench scientists and computational researchers to institutional leadership. Familiarity with scientific data types, research workflows, or bioinformatics tooling is a strong plus A data-driven, AI-first way of working, using adoption signals to guide decisions and building Claude-powered workflows into how you engage partners Passion for both AI and accelerating scientific progress, with a strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality. You are a true team player The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $200,000 — $265,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Brazil; Peru; Mexico; Argentina; Colombia; Venezuela, Bolivarian Republic of About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary As a Customer Success Manager, you will be the primary architect of the customer journey, ensuring every client realizes the full potential of our platform. You aren’t just a point of contact; you are a strategic partner responsible for driving adoption, fostering long-term loyalty, and turning users into vocal advocates. If you are a data-driven communicator who thrives on hitting clear performance benchmarks and thrives in a fast-paced SaaS environment, this is your opportunity to make a measurable impact on our growth. Key Responsibilities Onboarding Excellence: Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days. Relationship & Success Management: Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days. Product Adoption & Training: Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features. Revenue Growth: Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher. Retention & Support: Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher. Advocacy & Content: Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins. Product Feedback Loop: Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform. Requirements 1+ years of experience in sales, customer success, account management, or client services within a SaaS environment. Proven track record of building strong B2B relationships and managing a diverse account portfolio. Technical proficiency with the ability to master complex software and explain it simply to non-technical users. Ownership mentality with a proactive approach to problem-solving and project management. Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making. Excellent verbal and written communication skills. Deep empathy for the customer experience and the ability to adapt to changing priorities Nice-to-Haves Experience working in a high-growth startup environment. Proficiency with CRM tools such as Salesforce or HubSpot. Experience with dedicated Customer Success platforms like Gainsight or ChurnZero. Familiarity with established Customer Success methodologies. Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: South Africa; Brazil; Mexico; Venezuela, Bolivarian Republic of; Colombia About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. About the company Our client is a fast-growing health and longevity-focused wellness company specializing in metabolic science and personalized medical optimization. Operating at the intersection of clinical care and performance wellness, the team provides a comprehensive suite of services including medically supervised weight loss, peptide therapy, hormone optimization, and advanced recovery treatments like hyperbaric oxygen and cryotherapy. They serve a diverse demographic of high-performing individuals, from executives to proactive professionals, through a membership-based model that prioritizes long-term outcomes over reactive medicine. With a focus on bridging the gap between traditional healthcare and peak performance, this organization utilizes data-driven diagnostic testing and custom-compounded protocols to help clients age smarter and recover faster. The team is dedicated to an evidence-based, patient-centric culture that values innovation and measurable impact. As they continue to scale their presence both physically and virtually, they offer a collaborative and forward-thinking environment for those passionate about the future of functional medicine and aesthetic rejuvenation. Job Type Full-time Job Summary We are looking for a strategic and high-energy Lead Account Manager to spearhead our client success efforts. In this pivotal role, you will oversee a book of 140 businesses while managing a dedicated team of four account managers. Your mission is to elevate the client experience, ensure rapid response times, and drive measurable growth for our partners. If you are a natural leader who thrives in a fast-paced environment and is passionate about delivering world-class service, we want to hear from you. Key Responsibilities Lead, mentor, and manage a team of four account managers to ensure peak performance. Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention. Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence. Analyze client feedback and surveys to implement service improvements and strategy shifts. Identify and execute opportunities for account growth and expansion within the existing book of business. Act as the primary point of escalation for client needs and team challenges. Requirements Minimum of 2 years of professional experience in Account Management. Proven leadership experience or the demonstrated ability to manage and develop a team. Ability to work EST-aligned hours with flexibility for core team overlap. Exceptional communication skills and a results-oriented mindset. Strong organizational skills to manage high-volume client portfolios effectively. Nice-to-Haves Proficiency in Google Workspace. Advanced English language proficiency. Benefits 💰 Competitive salary 🌎 Fully remote work environment 🚀 Rapid career growth and progression opportunities 📈 Salary raises and performance-based bonuses 🎯 Future incentive structures currently in development 🕒 Flexible working hours with core overlap

Location: London, UK Workplace: Hybrid Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 THE ADVENTURE AHEAD As a Technical Account Manager, you’re the trusted technical engine behind our enterprise customers' greatest learning transformations! You will embed yourself as an essential strategic partner, bridging high-level customer business goals with Docebo’s cutting-edge platform capabilities. In this role, you won't just solve problems—you'll architect long-term technical strategies, pilot innovative solutions, and ensure our customers unlock maximum value to become partners for life.   ⚡ THE DAY-TO-DAY - Architect the Future: Translate customer business and eLearning goals into long-term, scalable technical strategies using Docebo’s robust feature set. - Own the Technical Relationship: Take full technical and product ownership of your assigned enterprise accounts while collaborating closely with Account Teams on commercial growth. - Serve as the Trusted Advisor: Guide executive and technical stakeholders through platform innovations, API integrations, and AI-assisted workflows to maximize operational efficiency. - Proactively Protect Platform Health: Monitor technical performance metrics—like API usage and login trends—to catch and mitigate potential risks long before they hit platform stability. - Lead Executive Technical Reviews: Deliver high-impact performance presentations on SLAs directly to customer leadership and champion customer feedback internally to Docebo teams. - Drive Systemic Platform Improvements: Partner with Premium Advisors and internal resources to analyze support case patterns, run proof-of-concept pilot projects, and streamline overall platform health.   💪 YOUR SUPERPOWERS - Enterprise SaaS Expertise: Bring 5+ years of SaaS technical troubleshooting and 2+ years of enterprise/large account management experience. - Integration & Auth Mastery: Hold a solid foundation in back-end practices, RESTful APIs, OAuth 2.0, SAML, and front-end essentials like JavaScript, CSS, and HTML. - Data & Middleware Savvy: Possess hands-on skills in at least two key areas: iPaaS tools (e.g., Workato, Zapier), SQL queries, or data warehousing/BI tools (e.g., Snowflake, Tableau, Power BI). - Executive Translator: Master the art of taking complex, highly technical concepts and translating them into simple, high-value business conversations for executive decision-makers. - Global Flexibility & Travel: Ready to support EMEA regional time zones and comfortable traveling internationally up to 25% of the time. - Project Management Mindset: Bring proactive ownership, analytical decision-making, and experience forecasting product release impacts or advising on AI/automation integrations.   🌟 BONUS POINTS - Cloud Certified: Possess an active AWS Product Certification. - Domain Experience: Background in the e-Learning, Learning Management (LMS), or Human Capital Management (HCM) industries. - Scalability Specialist: Direct experience consulting on platform performance, high availability, uptime, and enterprise scalability. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Location: Seattle, WA Workplace: OnSite ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ THE ROLE Docker is seeking a highly organized, proactive, and people-focused Office Manager to lead operations for our new Seattle office. This role will be instrumental in building an engaging, productive, and inclusive workplace that reflects Docker’s culture and values. You will play a foundational role in establishing office systems, vendor partnerships, workplace experience standards, and operational processes, not only for the office in Seattle, but for any future office expansions going forward. You will serve as the go-to person for all things office related, partnering closely with People, IT, Finance, and executive leadership to ensure a seamless and welcoming environment for employees and visitors. Additionally, you will be the owner and driver of our partnership and collaboration with our facilities vendors and managers. This role is ideal for someone who thrives in fast-growing environments, enjoys building from the ground up, and takes pride in creating exceptional workplace experiences. _______________________________________________________________________   RESPONSIBILITIES Office Operations & Facilities - Establish and manage daily operations of the Seattle office - Oversee facilities management, including landlord relations and maintenance coordination - Manage office vendors (cleaning, security, utilities, catering, supplies, etc.) - Develop and maintain office budgets in partnership with Finance - Ensure compliance with local regulations and workplace safety standards - Create and maintain operational processes and documentation Workplace Experience & Culture - Foster a welcoming, inclusive, and engaging office environment - Plan and execute on-site events, team gatherings, and cultural initiatives - Partner with People team and IT team to support onboarding and employee engagement - Serve as a culture ambassador, aligning the physical workspace with Docker’s values Office Visitation & Usage Support - Support visiting executives, leadership, and customers with logistics and coordination - Manage office access systems and badging - Coordinate conference rooms, shared spaces, and workspace assignments Cross-Functional Partnership - Collaborate with IT on equipment provisioning, office technology, and troubleshooting - Partner with People and Talent teams to support hiring growth in Seattle - Coordinate with global office operations to ensure consistency across locations - Contribute to workplace policies and future office planning initiatives _______________________________________________________________________ QUALIFICATIONS - 8 + years of experience in office management, facilities management, or workplace operations - Experience launching or scaling a new office location strongly preferred - Strong vendor management and budget oversight experience - Excellent organizational and project management skills - High level of discretion and professionalism - Strong communication and interpersonal skills - Ability to work independently and make decisions in a fast-paced environment - Experience working in a technology company or high-growth environment preferred - Proficiency with workplace management tools and common office software platforms _______________________________________________________________________ WHAT TO EXPECT - A high-impact, highly visible role in building Docker’s Seattle presence - Opportunity to design and shape the employee workplace experience from day one - Cross-functional collaboration with leadership and global teams - A fast-paced, growth-oriented environment - Autonomy, ownership, and the ability to influence how our workplace evolves FIRST 30 DAYS - Develop a deep understanding of Docker’s culture, values, and operating model - Assess the current state of the Seattle office (space, vendors, systems, needs) - Build relationships with key stakeholders (People, IT, Finance, leadership) - Establish vendor contacts and ensure operational continuity - Identify immediate improvements and quick wins FIRST 90 DAYS - Implement standardized office operations processes and documentation - Finalize vendor agreements and optimize service levels Launch regular workplace experience initiatives (events, engagement programs) - Establish budget tracking and reporting mechanisms - Ensure onboarding experience is seamless for new Seattle hires FIRST YEAR - Successfully scale office operations to support team growth - Optimize space utilization and workplace systems - Build a strong, connected Seattle office culture aligned with Docker values - Establish a long-term facilities and growth plan - Serve as a trusted partner to leadership on workplace strategy and employee experience Visa sponsorship: Not available for this role. _______________________________________________________________________   COMPENSATION & EQUITY All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location. United States: $72,800– $104,000 base ______________________________________________________________________   POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________   PERKS & BENEFITS - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old.   Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.

Location: Vladivostok Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.   ABOUT YOU We are looking for a Customer Success Manager at junior level to join our APAC Partnerships team in Vladivostok. You will work side by side with our HQ and APAC Customer Success Managers, supporting the day-to-day success of the Traffic Source Partners we onboard — affiliates, media partners, creator networks, and publishers who drive players to the web shops we operate for game developers. The centre of gravity of this role is account management operations, and in particular partner payouts:making sure every partner is set up correctly, that their performance data is accurate, that their payout is calculated, documented, approved and paid on time, and that any discrepancy is chased down and closed. It is detailed work that partners feel immediately — getting it right is how trust in the programme gets built. This is an entry-level position with real ownership from day one. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. If you are organised, comfortable with numbers, enjoy being the reliable person other teams can count on, and want to learn the commercial side of the games industry from the inside, we would love to hear from you. RESPONSIBILITIES Partner payouts & account operations (primary) Own the recurring payout cycle for onboarded Traffic Source Partners: collect and validate performance data, prepare payout calculations against agreed commercial terms (revenue share, CPA, fixed fee, bonuses), and submit them for approval. Work with Finance, Legal, and Partnerships to make sure each partner's invoicing, tax, and banking documentation is complete and current before payment. Investigate and resolve payout discrepancies — missing conversions, mismatched reporting periods, currency and FX questions, adjustments and clawbacks — and communicate the outcome clearly to the partner. Maintain accurate partner records: contacts, contract terms, payout schedules, tracking setup, and account status in CRM (Salesforce) and internal trackers. Produce recurring reporting: weekly partner status, monthly payout reconciliation, and inputs for quarterly business reviews. Customer success support Support the HQ and APAC CSM team on standard customer success duties across the partner portfolio — meeting preparation, follow-ups, action-item tracking, and documentation. Help onboard new Traffic Source Partners: account setup, documentation, tracking-link setup, first campaign, and first payout. Act as first-line responder for partner questions, escalating technical issues to Engineering and commercial questions to the account owner. Monitor partner performance dashboards and proactively flag anomalies — traffic drops, conversion drops, stalled integrations, unpaid balances — before they become escalations. Act as the voice of the partner internally, liaising with Product, Engineering, Design, BD, and Support so requests are delivered accurately and on time. Ways of working Coordinate across time zones with HQ, APAC Partnerships, and regional teams. Keep process documentation, decision logs, and onboarding notes current in Confluence; track work in Jira. Spot the repetitive parts of the payout and reporting process and propose ways to simplify or automate them. REQUIREMENTS 1–4 years of experience in customer success, account management, partner or affiliate operations, ad operations, finance operations, or a comparable client-facing or operational role. Fresh graduates with the right attitude are welcome. Fluent in English; you will work in English daily with HQ and APAC colleagues and partners. Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables, reconciliation). Exceptional attention to detail. This role touches money movement; accuracy matters more than speed. Highly organised and self-directed — able to run a recurring process on a calendar without being chased. Clear written communicator, able to explain a payout calculation or a tracking issue in plain language to a partner or a teammate. Comfortable working across APAC and HQ time zones and in a fast-paced environment where priorities shift. Based in, or willing to relocate to, Vladivostok for an onsite role. NICE TO HAVE Exposure to affiliate marketing, performance marketing, ad networks, or creator and influencer programmes. Familiarity with CRM tooling (Salesforce), Jira and Confluence, or BI dashboards. Basic understanding of invoicing, VAT or withholding tax, and cross-border payment flows. Interest in the gaming industry, payments and fintech, or B2B SaaS. Additional languages relevant to APAC coverage (Korean, Chinese, Japanese). Any prior experience in coordination, support, operations, or student project lead roles. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment   The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers