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Location: Suffern, NY Registered Behavior Technician (RBT) Company : LBAPS, (Licensed Behavior Analyst Professional Services, PLLC) Location : Brooklyn, NY Positions ; Both part-time & Full-time (FLEXIBLE!!) Hourly rate : $25.00 - $30.00 hourly (Starting) At LBAPS, (Licensed Behavior Analyst Professional Services, PLLC), we’re more than just a workplace—we’re a team driven by purpose. We’re looking for a passionate, motivated Registered Behavior Technician (RBT) who’s ready to make a meaningful difference in the lives of children with autism and developmental needs. If you’re someone who brings energy, compassion, and dedication to your work—we want to meet you. What You’ll Be Doing: Deliver high-quality ABA therapy under BCBA supervision Work across home, school, and/or center-based settings Implement individualized Behavior Intervention Plans (BIPs) with fidelity Collect and record session data accurately (Rethink) within 24 hours Collaborate with families and your clinical team to support client progress Participate in ongoing check-ins and professional support meetings What We’re Looking For: Current RBT certification (In good standing) At least 6 months of experience working with children with developmental disabilities Strong communication and interpersonal skills Experience with ABA data collection and documentation A patient, creative, and compassionate approach Bilingual (Spanish) is a plus. Why You’ll Love Working With Us? Flexible scheduling that fits your life Ongoing support and mentorship from experienced BCBAs Opportunities for career growth and BCBA supervision A collaborative, supportive, and mission-driven team culture Ready to Make a Difference? Join a Team That Truly Makes an Impact! Apply today and be part of a team that’s changing lives—one session at a time.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for a strategic, data-driven owner for about.gitlab.com, the site where developers, platform teams and enterprise buyers first meet GitLab. You'll build a performance-based strategy for where the site goes next, align partners around it, and see it through: from the roadmap and experimentation program to the pages behind every major product launch and event. You set direction and orchestrate the work; you don't need to build it yourself. What You'll Do Build a performance-based strategy and quarterly roadmap for about.gitlab.com, tied to pipeline and self-serve trial goals, and align Marketing leadership and partners around it. Set the experimentation roadmap based on business goals and manage the optimization program, partnering with User Experience (UX) Design so design shapes what we test from the start. Own launch page production for major product launches and events, from calendar and brief to launch readiness and post-launch cleanup, with UX Design, Product Marketing, Content and Marketing Engineering. Set direction for information architecture and content governance, so a site with many contributors stays coherent, on brand and easy for search and artificial intelligence (AI) answer engines to understand. Represent content contributors on the content management system (CMS) roadmap, and bring AI into their workflows with clear guardrails for human review. Build a two-way partnership with localization content managers so learnings flow between the English and localized sites. Define the site's success metrics (conversion on key paths, site-sourced pipeline, test velocity and win rate, on-time launches) and report progress to Marketing leadership. What You'll Bring Experience owning strategy for a high-traffic business-to-business software-as-a-service website, ideally one with many audiences and contributors. A track record of setting an experimentation roadmap and running a program that delivered measurable conversion or pipeline lift. Experience running website launches across design, content, product marketing and engineering teams. Skill at turning analytics, research and A/B test results into clear priorities. The ability to lead through influence: you build credibility with designers, engineers and marketers, and act as a partner, not a gatekeeper. Technical fluency with modern websites and content management systems, enough to make tradeoffs with engineers. You don't need to write production code. Curiosity about AI and experience using it to improve content or web workflows. Clear, concise asynchronous writing and the ability to thrive in GitLab's all-remote, handbook-first culture. Bonus points: experience marketing to developers, running localized sites, or working with technical search engine optimization (SEO) and answer engine optimization (AEO). About the team You'll lead through a dedicated team of specialists in UX design, technical SEO, AEO, marketing analytics, content, paid and campaigns, and partner with Marketing Engineering to ship. If this role excites you but you don't meet every requirement, we still encourage you to apply. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $104,800 — $176,400 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Journey Architect on GitLab's Digital Customer Outcomes team, you'll design journeys that turn meaningful customer actions into retention, consumption and revenue outcomes. You'll own journey design and service blueprints for assigned customer cohorts, products or coverage models, leading cross-functional work from design through launch. Digital Orchestration builds and runs the journeys day to day; you'll remain accountable for their outcomes and ongoing improvement. You'll add design capacity to help priority journeys, including artificial intelligence (AI) and consumption journeys, launch in fiscal year 2028 (FY28). What you’ll do Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track. Decide which steps are self-serve, AI-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment. Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Give every step a trigger, a response, an owner and a metric. Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification. Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey. Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Measure journey coverage, step conversion, lift against comparison groups, meaningful actions, recovery after interventions, time to value and influence on retention. Track partner adoption of the shared journeys and blueprints. Apply the framework and standards set by the Lead Journey Architect, and help improve them based on what your journeys teach the team. What you’ll bring Experience in customer journey design, service design or digital customer success. A track record of turning journey designs into launched programs with measurable outcomes. Hands-on experience building service blueprints and designing handoffs between digital and human teams. Working knowledge of journey orchestration, in-app guidance and marketing automation platforms. Comfort defining customer signals and success metrics, and interpreting funnel conversion and test results. Experience leading cross-functional work through launch without direct authority. Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps). Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. About the team The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. You'll work day to day with the Lead Journey Architect, Digital Orchestration and the Digital Outcomes team's Data/Insights partner, alongside CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services. You'll bring these partners together around shared journeys and blueprints so customer touchpoints line up rather than compete. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Reporting to the Vice President, Digital Customer Outcomes, you'll join as an individual contributor at L5 (Lead/Staff) or L6 (Principal), depending on your experience and scope. At L5, you'll lead journey design and builds for priority cohorts; at L6, you'll own the journey framework across all products, personas and coverage models with division-wide influence. Digital Orchestration builds and runs journeys day to day; you'll remain accountable for their outcomes and improvement. What you’ll do Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track. Decide which steps are self-serve, artificial intelligence (AI)-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment. Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Launch every journey with a documented blueprint, owners and metrics from the measurement framework, giving every step a trigger, a response, an owner and a metric. Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification. Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey. Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Serve as the directly responsible individual for the under-$10,000 digital journey in fiscal year 2028 (FY28). Measure live, measured journey coverage across products, personas and coverage models, step conversion, lift against a holdout or comparison group, meaningful actions, recovery after interventions, time to value and influence on revenue and customer retention. Track partner adoption of the shared journeys and blueprints. Lead journey design and cross-functional builds for priority cohorts at L5; at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models. What you’ll bring Senior experience in customer journey design, service design or digital customer success. A track record of turning journey designs into launched programs with measurable adoption, retention or expansion outcomes. Hands-on experience building service blueprints and designing handoffs between digital and human teams. Working knowledge of journey orchestration, in-app guidance and marketing automation platforms. Comfort defining customer signals, triggers and success metrics, interpreting funnel conversion and running tests. A track record of leading complex, cross-functional builds through launch without direct authority, including planning, managing dependencies and coordinating stakeholders across many teams. Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps). Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. About the team The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. Programs today run largely on their own; this role connects them into journeys with shared service blueprints and measurable outcomes. You'll work day to day with Digital Orchestration, which builds and runs the journeys you design, and the Digital Outcomes team's Data/Insights partner, which measures them. You'll bring together CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services so customer touchpoints line up rather than compete, with clear digital and human handoffs. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Renewals Manager at GitLab, you'll own renewal planning and execution for public sector customers. You'll develop renewal strategies, forecast outcomes, and coordinate with Sales and Customer Success to address risks and support long-term customer relationships. You'll also improve renewal workflows so customers experience seamless continuity with GitLab's platform. Some examples of our projects: Implementing automated outreach sequences to engage customers throughout their renewal lifecycle Enhancing customer experience by integrating adoption data and personalized communications into renewal processes What you’ll do Own the renewal process for a portfolio of public sector customers, developing account-level strategies and coordinating renewal activities from planning through completion. Collaborate closely with public sector Sales and Customer Success teams to align on renewal plans, address customer risks, and ensure seamless renewal experiences. Monitor customer health and adoption data to forecast renewal opportunities accurately. Execute outreach campaigns through established sequences, personalizing communications to maintain strong customer relationships and drive on-time renewals. Drive customer retention and timely renewals, taking ownership of renewal risks and coordinating actions to resolve them. What you’ll bring Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes. Experience working in a collaborative, customer-facing environment where you coordinate with multiple internal teams to support renewal forecasting and customer retention. Familiarity with CRM and customer success tools such as Salesforce and Gainsight, and the ability to interpret customer health and adoption data to inform renewal strategies. Strong communication skills with confidence to engage in business conversations and deliver excellent customer experiences. Demonstrated discipline in time and project management, with the ability to prioritize outreach and renewal activities effectively. Openness to learning and adapting, with a coachable mindset and willingness to implement feedback for continuous improvement. Customer-centric approach with high empathy, focused on building long-term relationships and driving customer satisfaction. We welcome candidates from diverse backgrounds who can demonstrate the experience and transferable skills needed to own renewal outcomes. About the team The Renewals team at GitLab manages the end-to-end renewal process for a large portfolio of customers and is dedicated to driving customer retention and growth. Our mission is to support long-term customer success through data-driven insights and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, using tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook . How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Manager, Customer Success Managers , you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership. You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes. Reporting to the Director of Customer Success Managers , you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works. This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation. What you'll do Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy. Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution. Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction. Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs. Develop senior-level relationships with customers and support the team in building trusted advisor partnerships. Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience. Support customers during escalations by working with other leaders to coordinate clear, effective responses. Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results. What you'll bring Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments. Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals. Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working. Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities. Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders. Willingness to travel occasionally for customer meetings and team events, as needed. Strength in communication, coaching, feedback, delegation, planning, and process improvement. Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level. Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions. About the team On the Customer Success Management team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab. We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners. In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Limassol, Cyprus Workplace: on-site Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we’ve been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment. We are looking for a Process & Intake Analyst to join our newly formed Operations team in Cyprus. Operations exist to make our fast-growing company easier to work in: clear routes for asking for things, clear owners for the things that matter, and rules people can actually find. Job Responsibilities Design and run the request front door. Map how cross-functional requests arrive today, define request types and intake forms, set triage and routing rules, and launch the route in phases, starting with the highest-volume request types. Make response times measurable. Define service levels with the teams that receive requests, instrument the route so that volumes, waiting time and resolution time can be reported, and use the data to fix the bottlenecks it reveals. Build and maintain the policy and process repository. Inventory existing policies and process documents, consolidate duplicates, retire stale content and bring each item into a consistent structure with an owner, a version, an approval status and a review date. Run the review cycle. Make sure reviews happen on time, chase overdue items, and report on the health of the repository, so that it stays current rather than decaying after launch. Create and maintain the ownership register. Record named owners for cross-functional processes, systems and vendor relationships, resolve gaps and overlaps with the departments involved, and escalate where no owner can be agreed. Map and improve processes. Document current-state workflows, identify duplicated steps, manual handoffs and unnecessary approvals, and propose and implement simpler routes with the people who run them. Configure and automate. Set up workflows, forms, templates, dashboards and simple automations in the company's existing tools, and prototype small helpers with scripting or AI assistants where they remove manual work. Make the systems easy to use. Write clear guidance, run short onboarding sessions for teams adopting the front door or repository, and collect and act on feedback. Keep the systems portable. Collaboration tooling is changing over the next year, so design structures and content that can move between platforms without being rebuilt. Report to the Head of Operations on adoption, service levels, repository health and the process issues the data surfaces. You’ll thrive here if you have: 4+ years in business process analysis, operations, service management or a similar role in tech and/or cross-functional environments. Proven experience designing and launching an intake, request management or service-desk process that other teams adopted. Experience building or running a structured knowledge base, policy library or document-control process, with clear ownership and review cycles. Strong process-mapping and analytical skills: turning a messy current state into a simple, documented and agreed target state, and proactively identifying gaps in ambiguous environments. Hands-on configuration of workflow and service-desk tools (Jira Service Management, Confluence or similar), including forms, workflows, automations and reporting, plus comfort with spreadsheets, light scripting and AI assistants for prototyping and automation. Ability to define and track operational metrics and present them clearly to managers and leadership. Strong facilitation, stakeholder management and written communication skills, with the persuasiveness to drive adoption in teams that do not report to you. Nice to have Experience with ITIL or similar service management practices, or with a formal document-control or compliance framework. Experience migrating a knowledge base or service desk between platforms. Experience in an international organisation where processes may differ between departments. Familiarity with conversational or AI-assisted front doors, such as chat-based intake or self-service answers drawn from a knowledge base. Conditions We know that great talent deserves great conditions, so here’s what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. EU passport. Opportunity to obtain an EU passport after 4 years of residence. Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family. Corporate mobile plan (unlimited in Cyprus with roaming included). Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Professional growth support: language courses, conferences, training programs, and coaching. Peer recognition program: receive and share kudos for great work. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free breakfasts and lunches in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities. Benefits are provided in accordance with the company’s policies and eligibility criteria. Recruitment process HR interview (40 min); Technical interview (1 hour); Final interview (1 hour); Recommendations check; Job Offer.

Location: Warsaw Workplace: Hybrid Role highlights: Engineering Operations Coordinator - Location: Warsaw, Poland - Department: Engineering - Reports to: Engineering Operations Lead - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: As an Engineering Operations Coordinator, you'll work directly with the Engineering Operations Lead, taking on the planning, tracking, documentation and follow-up work that keeps cross-functional engineering teams on schedule. You'll help close the loop between Engineering, AIT, Supply Chain and other internal and external stakeholders, within a cutting-edge R&D program in the European New Space (and New Defense) industry. We are looking for someone who is excited about defense and space technologies and wants to grow in engineering program management. WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   Project support - Support the Engineering Operations Lead in daily operations and activity planning. - Follow up with internal and external stakeholders on actions, deliverables and deadlines, and flag slippage early. - Prepare agendas, take minutes and track actions and decisions for technical meetings and reviews. - Help assemble the right experts for technical decisions and keep a clear record of outcomes. Planning and tracking - Assist with the work breakdown structure (WBS) and keep it up to date. - Maintain and update the project timeline and milestone trackers. - Maintain the risk and issue register, and prepare inputs for risk assessments and mitigation plans. - Highlight bottlenecks and dependencies to the Lead before they become blockers. Configuration and documentation - Support configuration management activities, including document control, baselines and change tracking. - Keep project documentation organized, current and easy to find. - Review documentation for gaps and inconsistencies and raise them with owners. Supply chain and AIT interface - Track the status of critical orders and long-lead items, and give the team visibility on them. - Support prioritization discussions with Supply Chain. - Coordinate information flow between Engineering and AIT (readiness, availability, open items). Reporting and process - Prepare regular status reports, dashboards and resource allocation overviews. - Help document and share project management best practices across the organization. - Suggest and implement improvements to tools and workflows. WHAT WE’RE LOOKING FOR Must haves: - Degree (or equivalent experience) in Science or Engineering. - Strong organizational skills and attention to detail, with the ability to read project documentation and spot gaps. - Clear written and verbal communication, and comfort following up with people and raising issues. - Proficiency with planning and tracking tools (for example Jira, Confluence, MS Project or similar) and spreadsheets. - Ability to work with limited information, make reasonable assumptions and adjust as things become clear. - Proactive mindset: you say "let me take a look" and come back with options. Nice to haves: - Experience in space, defense, aerospace or other hardware engineering environments. - Exposure to configuration management, AIT or supply chain processes. - Familiarity with WBS, scheduling and risk management methods. APPLICATION PROCESS - Talent Attraction Screening - Hiring Manager Screening - Onsite workshop - Interview with Leadership WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) - Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Worldwide Launch Your Next Successful Chapter with Veta Virtual! 🚀 💸 Competitive Salary in USD  |  🌍 100% Remote  |  🪙 Crypto & Digital Asset Accounting  |  📊 Fintech & Cryptocurrency Industry Veta Virtual is hiring a Staff Accountant for one of our high-growth clients in the Fintech and Cryptocurrency industry. This is a unique, forward-thinking accounting role built for someone who combines strong foundational accounting skills with a genuine understanding of cryptocurrency and blockchain — supporting digital asset accounting, monthly close processes, and financial reporting for one of the world's largest crypto kiosk networks. If you are a detail-oriented accountant who is excited about the intersection of traditional finance and digital assets, this role was made for you. 🔑 Your Role: As a Staff Accountant , you will support the Accounting and Finance team with a focus on cryptocurrency-related transactions, digital asset management, and monthly close processes — playing a key role in ensuring the accuracy of financial data across a global fintech platform operating thousands of kiosks and an OTC trading desk. Your day-to-day will involve: Preparing and maintaining monthly rollforwards for BTC, ETH, LTC, and other supported digital assets — ensuring accuracy and completeness across all crypto holdings. Reconciling wallet balances to blockchain data and internal subledgers — performing wallet data cleanup, validation, and exception resolution with precision. Performing fair market value (FMV) calculations and remeasurements for digital asset holdings — and supporting position checks and proof-of-reserves style reconciliations. Processing and accounting for crypto donations, rewards, and incentives — and recording and reconciling hardware wallet activity including Trezor and cold storage. Preparing and posting journal entries for month-end close — including balance sheet account reconciliations, flux analysis, and variance explanations. Maintaining fixed asset registers and depreciation schedules — and assisting in preparing financial reporting schedules and audit support packages. Developing spreadsheet reports, verifying financial information, and reconciling accounts — contributing to a culture of accuracy, process improvement, and cross-functional collaboration. Analyzing current accounting policies and procedures — recommending improvements, contributing to SOP development, and supporting cross-functional teams on accounting processes. ✅ What You'll Need: Bachelor's degree in Accounting or a related field. At least 2 years of related accounting experience — with hands-on exposure to journal entries, reconciliations, and month-end close processes. Working knowledge of cryptocurrency and blockchain fundamentals is required — this role is specifically focused on digital asset accounting and crypto transaction processing. Solid understanding of GAAP and general financial accounting principles. Proficiency with Microsoft Office Suite — particularly Excel for reconciliations, reporting, and data analysis. Experience with NetSuite or a similar ERP system is strongly preferred. Excellent organizational skills and sharp attention to detail — you meet deadlines, maintain accuracy under pressure, and never let things slip through the cracks. Strong written and verbal English communication skills — able to collaborate clearly with cross-functional teams and respond to information requests accurately and promptly. Bonus: passion for fintech and the evolving cryptocurrency landscape. Bonus: experience with Alteryx, Tableau, or similar data and BI tools. Bonus: exposure to multi-entity or international accounting environments. To be considered for this role, you must be currently based in Latin America (LATAM) or Europe. 💼 What We Offer: 💸 Competitive salary in USD — paid consistently every month, no matter where you are! 🌴 10 paid vacation days per year plus all U.S. federal holidays. 💻 100% remote — work from anywhere in LATAM or Europe with a professional home setup. 🚀 A fast-paced, high-growth environment at the forefront of global fintech and cryptocurrency — where your accounting work directly supports operations across thousands of locations and multiple international markets. 🤝 A collaborative, supportive culture through Veta Virtual and our client — where precision, curiosity, and continuous improvement are genuinely valued from day one. Ready to Apply? If you are ready to bring your accounting skills into the world of digital assets, support a world-class fintech team, and grow at the cutting edge of cryptocurrency finance — apply now and launch your next chapter with Veta Virtual. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process. It is your first opportunity to show us your expertise, your attention to detail, and what makes you the right person for this role. We can't wait to meet you!

Location: London About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. The Role: The Kernel team builds the storage engine and transaction machinery inside Neo4j. If you join us, you will not be building web APIs or shuffling data between services. Instead, you will be working directly on the database engine itself. Our day-to-day is low-level systems engineering. We write and maintain custom storage engines, the page cache, transaction handling (WAL, ACID guarantees), indexing, and memory management. The code we write determines how fast queries run across billions of nodes and relationships, and how safely data is written when a machine crashes. We are a pragmatic, engineering-led group split between Malmö and London. We read and discuss database papers (VLDB, SIGMOD, and others) to see what ideas are worth pulling into the product. We also run regular “Do What You Want” weeks so everyone has dedicated time to experiment with their own prototypes or tooling improvements. What you will actually be doing: Designing, profiling, and implementing core database features, including storage formats, index structures, and recovery paths. Diagnosing tricky concurrency bugs, race conditions, and lock contention. Performance engineering: profiling CPU, memory allocation, off-heap memory, and disk I/O to improve latency. Reviewing designs and PRs with a heavy focus on correctness, data integrity, and long-term maintainability. Helping decide technical direction and architectural trade-offs as our engine evolves. What we are looking for: Systems programming experience: You are comfortable working close to the hardware. Most of our codebase is Java, but if your background is in C++, Rust, or Go and you understand memory layouts and concurrency, that translates well. Concurrency and data structures: You have a clear understanding of threads, locks, atomic operations, cache locality, and algorithmic complexity. Pragmatic engineering: You write thorough tests because edge cases in database kernels are painful to debug in production. Collaborative attitude: You are comfortable having your technical choices questioned, you back up decisions with data or benchmarks, and you treat code review as a two-way discussion rather than a hurdle. It is a bonus if you have: Prior experience with database internals, storage engines, or file systems. Deep knowledge of JVM internals, such as GC behavior, JIT compilation, and off-heap memory. Hands-on experience with profiling tools like async-profiler, JFR, or perf. Experience navigating and evolving large, mature codebases. Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific , BT Group , Caterpillar , Cisco , Comcast , Department for Education UK , eBay , NBC News , Novo Nordisk , Worldline , and others . Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards . Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com . ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Location: Malmö About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. The Role: The Kernel team builds the storage engine and transaction machinery inside Neo4j. If you join us, you will not be building web APIs or shuffling data between services. Instead, you will be working directly on the database engine itself. Our day-to-day is low-level systems engineering. We write and maintain custom storage engines, the page cache, transaction handling (WAL, ACID guarantees), indexing, and memory management. The code we write determines how fast queries run across billions of nodes and relationships, and how safely data is written when a machine crashes. We are a pragmatic, engineering-led group split between Malmö and London. We read and discuss database papers (VLDB, SIGMOD, and others) to see what ideas are worth pulling into the product. We also run regular “Do What You Want” weeks so everyone has dedicated time to experiment with their own prototypes or tooling improvements. What you will actually be doing: Designing, profiling, and implementing core database features, including storage formats, index structures, and recovery paths. Diagnosing tricky concurrency bugs, race conditions, and lock contention. Performance engineering: profiling CPU, memory allocation, off-heap memory, and disk I/O to improve latency. Reviewing designs and PRs with a heavy focus on correctness, data integrity, and long-term maintainability. Helping decide technical direction and architectural trade-offs as our engine evolves. What we are looking for: Systems programming experience: You are comfortable working close to the hardware. Most of our codebase is Java, but if your background is in C++, Rust, or Go and you understand memory layouts and concurrency, that translates well. Concurrency and data structures: You have a clear understanding of threads, locks, atomic operations, cache locality, and algorithmic complexity. Pragmatic engineering: You write thorough tests because edge cases in database kernels are painful to debug in production. Collaborative attitude: You are comfortable having your technical choices questioned, you back up decisions with data or benchmarks, and you treat code review as a two-way discussion rather than a hurdle. It is a bonus if you have: Prior experience with database internals, storage engines, or file systems. Deep knowledge of JVM internals, such as GC behavior, JIT compilation, and off-heap memory. Hands-on experience with profiling tools like async-profiler, JFR, or perf. Experience navigating and evolving large, mature codebases. Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific , BT Group , Caterpillar , Cisco , Comcast , Department for Education UK , eBay , NBC News , Novo Nordisk , Worldline , and others . Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards . Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com . ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Senior Backend Engineer As a Senior Backend Engineer on our Cloud Cost and Capacity capability, you'll build the internal software that helps us understand, attribute, and plan the cloud infrastructure that runs GitLab.com. You'll turn Google Cloud billing and usage data into pipelines, attribution models, and applications that help service owners understand what they consume and spend, plan reservations, and prevent capacity shortages. You'll be the first engineer dedicated to this capability, setting the technical direction and building the foundations a growing team will extend. You'll treat cloud cost and capacity as one roadmap, choosing the architecture, data models, and tools that let service owners manage their usage and spending. What you'll do Build data pipelines that turn Google Cloud billing exports and Cloud Monitoring telemetry into a clean, queryable picture of fleet usage and utilization in BigQuery. Attribute shared cost and usage across Google Kubernetes Engine clusters to the teams and services that drive them, using foundations such as OpenCost and Google Kubernetes Engine cost allocation. Develop capacity and demand tooling that profiles infrastructure needs by machine family and region to support reservation planning and prevent capacity shortages. Ship internal applications that let engineers and budget owners see and act on their cloud footprint, replacing manual snapshots and spreadsheets with software. Establish the data models, services, and engineering standards that future team members will extend, and help shape technical direction and hiring as we grow. Partner with Finance, product teams, service owners, and infrastructure engineers to turn their needs into technical designs. Use artificial intelligence in your daily engineering workflow to improve efficiency and outcomes, as we expect of all GitLab team members. Take part in on-call or operational support where your team’s ownership model requires it. What you'll bring A track record of designing and shipping production backend services that you've owned end to end, beyond operating existing systems. Strong structured query language (SQL) skills with large datasets, experience building and maintaining data pipelines and models, and comfort working with cloud billing and usage data. Working knowledge of a major cloud platform, preferably Google Cloud, including compute services, Kubernetes, and pricing and billing models. Proficiency in a general-purpose programming language for tooling and pipelines. We value your ability to build and ship over mastery of a single language; Go and Python suit this work, and we use Ruby across our product code. The ability to break a new problem into milestones and drive it to production with light direction, communicating clearly in a remote, asynchronous environment. Helpful, not required: OpenCost, Kubecost, or Google Kubernetes Engine cost allocation; cloud financial management (FinOps) practices or certification; cost or capacity modeling, forecasting, or anomaly detection; Terraform; Looker, Looker Studio, or Grafana; founding engineering work; or artificial intelligence in engineering workflows. About the team We're part of the Cloud Cost Utilization team within Infrastructure Platforms, working with Fleet Management. We partner with Finance, product teams, service owners, and infrastructure engineers as our service-ownership model matures. You'll work with us asynchronously, using clear written communication to turn our partners' needs into technical designs. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Limassol, Cyprus We are looking for a Middle Accountant to support management accounting, financial reporting, budgeting, and financial control. You will work with internal financial registers, reconciliations, budgets, payment providers, and supporting financial documentation, ensuring accurate and transparent financial data across the business.RequirementsAccounting background: degree in Accounting, Finance, Economics, or a related field, with 3+ years of experience in accounting, management accounting, financial reporting, or financial control.Management accounting and reconciliations: hands-on experience preparing management accounts, reconciling financial records, documenting discrepancies and findings, and maintaining accurate supporting documentation.Budgeting and financial analysis: experience preparing budgets and forecasts, performing budget-to-actual analysis, investigating variances, and monitoring expenses against approved budgets.Advanced Excel: strong knowledge of advanced formulas, Pivot Tables, lookups, and working with large datasets; experience with Power Query or similar automation tools will be an advantage.Financial systems and standards: understanding of financial documentation and controls; knowledge of IFRS/IAS, Cyprus VAT requirements, or Premier Soft will be an advantage.Industry experience: experience in iGaming, FinTech, payments, marketing/affiliate budgets, or working with multiple payment providers will be an advantage; previous Big Four experience is also a plus.Analytical and communication skills: strong numerical thinking, attention to detail, systematic approach, ability to work independently and meet monthly deadlines, with good written and spoken English and Russian. Comfortable using AI tools to automate routine financial tasks, analysis, and reporting.ResponsibilitiesPrepare monthly management accounts and financial reports to provide accurate and timely information for internal decision-making.Maintain and reconcile financial registers covering payments, subscriptions, banks, payment providers, and operational expenses, ensuring consistency with accounting records, bank statements, and payment confirmations.Prepare and consolidate budgets and forecasts together with Marketing and other departments, perform budget-to-actual analysis, investigate variances, and monitor spending against approved budgets.Prepare monthly bank and payment provider reports, investigate discrepancies, document reconciliation results and resolutions, and maintain complete supporting evidence for internal review.Collect, review, and organize financial documentation, including invoices, receipts, contracts, and payment confirmations, ensuring accuracy, completeness, and traceability for reporting, statutory accounts, and external audits.Improve financial processes and controls by developing internal registers, reporting procedures, reconciliation workflows, and using AI and automation tools to reduce manual work and improve data quality.What we offerHigh salary (plus performance bonuses and salary revision);Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00;24-days holiday leave;First line seaview from your office;Corporate English and Greek lessons;GYM and SPA in the office;Corporate meals;Eventful corporate life;Exciting work challenges that allow you to grow to your full potential;A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience.

Location: Athens, Greece About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. What you’ll be doing As a member of the Sales Support team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices. What you’ll be doing: Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform; Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments; Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently; Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives; Equipment & Tech Management – Resolving technical issues related to merchant operations; Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency; Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow. Our humble expectations: Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly; Customer-Focused – Previous experience in customer service, administration, or sales support is a plus; Tech-Savvy – Comfortable working with digital tools and managing data; Great Communicator – You’ll be in regular contact with merchants and internal teams; Fluent in Greek & English – Both languages are essential; Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus! Why you’ll love it 🚀 Global and growing fast: Be part of a fast-moving scaleup 🤩 Ride of a lifetime: Accelerate your career and build your sales skills 💪 Instant impact: Take ownership and make a difference 💙 Big hearts and small egos: Surround yourself with smart, friendly people Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙 The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Pay Range: €1.120 — €1.120 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Amsterdam, Netherlands About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. Role Overview We are seeking a Compliance Due Diligence Specialist to further improve our Third-Party Risk Management (TPRM) and due diligence assessment framework and processes . This person will be responsible for day-to-day execution of due diligence assessments for various third parties. This role is ideal for someone with a solid compliance due diligence foundation who wants to dig down to investigating third parties , contribute to process improvements , and help scale a modern compliance function in a fast-growing tech environment. You will work closely with Ethics & Compliance, Legal, HR, and various other business and technology teams to ensure compliance is practical, efficient, and embedded into business operations . Key Responsibilities Conduct third-party due diligence assessments, including risk scoring, screening, verification, and documentation of third-party risk profiles Perform name screening against sanctions, PEP, adverse media, and related lists, and coordinate resolution of positive matches within established timelines Manage internal due diligence for medium and high-risk third parties, including desktop checks, review of ownership structures, beneficial owners, and site visits where feasible Coordinate external due diligence questionnaires for high-risk third parties, reviewing responses related to corporate structure, governance controls, human rights safeguards, ESG data, and compliance declarations Identify and escalate red flags, including sanctions exposure, bribery and corruption risk, modern slavery indicators, Zero Connections concerns, and geopolitical risks Maintain the Third-Party Risk Register, ensuring accurate documentation of risk scores, due diligence records, mitigation actions, and reassessment schedules Perform monthly compliance reconciliations , including sample-based quality checks of completed assessments, verification of scoring accuracy, and adherence to reassessment schedules Help identify training needs across the organization and support development and delivery of compliance training and awareness initiatives Contribute to process improvement and automation initiatives , making compliance processes more efficient and scalable What we expect you to have: Relevant level of education and certifications (i.e. CFE, CAMS etc.) Minimum of 4 years experience in performing due diligence, KYC assessments or investigations Experience working within a corporate compliance program Experience in data center, AI or relevant technology companies Good understanding of core compliance topics (e.g. COI, ABAC, third-party risk, sanctions etc. ) Familiarity with compliance and third party risk assessment methodologies Strong organizational and analytical skills Hands-on and proactive , Interested in building and improving processes, Structured and detail-oriented, but pragmatic Strong communication skills and ability to work cross-functionally Nice to Have Experience with compliance tools or workflow systems Experience with Dow Jones RiskCenter or similar third-party risk management platforms Exposure to automation or process improvement initiatives Experience in a fast-paced, international / listed , or tech environment What We Offer: Competitive salary and comprehensive benefits package. Opportunities for professional growth within Nebius. Flexible working arrangements. A dynamic and collaborative work environment that values initiative and innovation. We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us! Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

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Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer on Development Health, you'll help make the systems that engineering teams rely on more reliable, maintainable, and easier to extend. You'll build and improve the automation, tooling, and data that help teams spot problems early and ship with less friction. As customer zero for GitLab, we support engineering workflows on GitLab's own product at scale. You'll use the product in demanding, real-world ways, surface the friction and gaps you find, and contribute to improvements that get built into the product for GitLab's customers. You'll support work such as: Health alerting and remediation routing for GitLab's core continuous integration and continuous delivery (CI/CD) pipelines Flaky and slow test detection systems Engineering analytics and reporting that engineering teams use to make decisions What you’ll do Own and evolve core Development Health systems, from design through production. Improve the reliability, maintainability, and test coverage of long-lived automation, and reduce reliance on undocumented knowledge by documenting and simplifying legacy systems. Partner with engineering managers and product teams to identify workflow pain points and turn them into well-scoped, measurable improvements. Work with data to show whether changes improve engineering health, and use it to prioritize. Mentor intermediate engineers through code review, design feedback, and pairing. Communicate clearly in writing and asynchronously, including status, tradeoffs, and proposals for stakeholders across Engineering. Monitor the health of production systems, troubleshoot incidents, and contribute to root cause analysis. Use artificial intelligence (AI) agents and assistants to analyze issues and problem areas to help shape the team's product roadmap. Take part in on-call or operational support where your team’s ownership model requires it. What you’ll bring Substantial experience as a backend or tooling engineer, with a track record of owning production systems end to end. Strong proficiency in Ruby, or the ability to become productive quickly. Experience maintaining or modernizing legacy codebases safely. Comfort with CI/CD systems, application programming interfaces (APIs), and automation at scale. Independent problem-solving and clear, concise written communication: you spot problems early, raise risks proactively, and drive work to completion without close direction. Experience writing automated unit and integration tests and taking part in collaborative code review. Experience using AI coding assistants to speed up development while critically reviewing their output. Optional experience: Rails; developer productivity, engineering analytics, or internal tooling; GitLab's product and open source contribution workflow; data pipelines or metrics reporting; or agent-based workflows that run in production. About the team Development Health is part of Developer Experience. Our work is mostly internal, and our customers are GitLab team members across an engineering organization of hundreds of engineers. We're all-remote, asynchronous by default, and documentation-driven, in line with GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue. In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event. What you'll do Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model. Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables. Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone. Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer. Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention. Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps. Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution. Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations. What you'll bring Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company. A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans. Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership. The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams. Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations. Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms. Availability for on-call coverage supporting executive escalations as part of a globally distributed team. Nice to have: Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting. About the team The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .