Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran + dbt is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a high-performance, experienced hands-on technical program manager(TPM) in the security domain to be part of an Engineering team. In this role, you will be responsible for leading and managing security-related initiatives across the organization. It involves collaborating with cross-functional teams to ensure the successful planning, execution, and delivery of security programs. The TPM will act as a bridge between technical teams and business stakeholders, ensuring alignment with organizational goals while mitigating security risks.
The work is very diverse. Fivetran is a multi-cloud environment operating on AWS, GCP, and Azure. You will help select security tools, implement improvements within our environments, and assist in developing new processes to increase our security posture.
This is a full-time position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Bash, Python, JS, BigQuery, Looker, Sigma, Azure, AWS, GCP, Terraform, Docker, Kubernetes, Github, Buildkite, SonarQube, Grafana, Prisma, Synk, Signal Sciences, AI Tools
What You’ll Do
This is the primary person in engineering responsible for executing the security vulnerability management program for engineering, including infrastructure, code, and dependency vulnerabilities.
Collaborate with Security and Engineering teams to ensure vulnerabilities are identified, prioritized, and patched. Provide technical oversight and accountability to ensure the effective delivery of security fixes.
Enhance processes by evaluating tools, recommending improvements, and driving automation for faster resolution.
Usage of AI in defining the roadmap for a proactive security approach based on risk assessment/rating
Running the Dependency management and image hardening programs
Using AI to contribute to the remediation of code and infrastructure vulnerabilities
Establish and lead a code scanning program in collaboration with infrastructure, engineering, and security teams to ensure seamless integration and sustainable security practices.
Dedicate up to 20% of the time to assessing business systems to identify vulnerabilities and compliance gaps proactively. Develop a scanning and detection plan and establish policies and standards for internal data access tools to improve overall system security.
Advocate for tools and solutions that support shift-left strategies, driving early integration of security and testing in the development lifecycle.
Skills We’re Looking For
Over 5 years of experience in technical program management with a strong focus on security engineering, vulnerability management, cloud security, and application security.
Proficient in applying program management methodologies, tools, and best practices to deliver complex security initiatives.
Exceptional skills in prioritization, organization, and multitasking to manage multiple programs effectively.
Proven ability to work collaboratively with cross-functional teams, including product teams, SRE/QE engineers, and developers, to embed a security-first mindset into workflows and practices.
Deep understanding of key security domains, including application/infrastructure security, data privacy, threat modeling, vulnerability management, and secure software development lifecycle (SDLC).
Strong grasp of security concepts and principles, including network security, encryption, authentication, and authorization.
Hands-on experience with SAST/DAST tools, agent-based firewalls, IDS/IPS technologies, and automation tools for security orchestration. Experience with scripting languages for automating security processes.
Proficient in researching and validating vulnerabilities while proposing effective remediation or mitigation strategies.
Strong familiarity with OWASP principles and best practices for securing web applications, including the OWASP Top 10 vulnerabilities and Application Security Verification Standard (ASVS)
Up-to-date knowledge of market trends, emerging technologies, and best practices in cloud security
Strong analytical, problem-solving, and communication skills to address security challenges, coupled with the ability to influence and collaborate effectively with engineering teams in enhancing security measures and mitigating vulnerabilities in a dynamic, fast-paced environment.
#LI-HYBRID #LI-EM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$158,284
—
$197,855 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: San Francisco
Workplace: Hybrid
About WorkOS 🚀
WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.
We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.
As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.
ABOUT THE ROLE
We're hiring someone to lead Employee Programs based in our San Francisco office.
You'll own new hire onboarding end to end, designing and running programs that get people productive fast and fluent in how we work. You'll design and confidently facilitate the in-person programming that makes this happen, in our SF office and for our distributed teams, and build lightweight tools to track whether it's actually working.
You'll partner with leadership and cross-functional teams to build training that supports competencies that scale as the company grows.
RESPONSIBILTIES
- Own end-to-end design of new hire onboarding, including in-person programming in our SF office (e.g. culture and communication) and support individual team onsites (twice annually per team)
- Build structured onboarding curriculum covering role ramp-up, cross-functional context, roadmap understanding, and how decisions get made
- Measure onboarding effectiveness (time to productivity, ramp feedback, manager input) and iterate each cohort
- Collaborate with our operations team to contribute content and programming for company-wide offsites
- Design and facilitate a new manager training program covering core management skills and how management works here specifically
- Own personal growth and upskilling programs for employees who need targeted skill development: identify gaps, build or source training, track progress
- Partner with managers and leadership to spot where upskilling closes a real performance or capability gap
- Confidently facilitate large-group sessions, comfortable running a room for onboarding cohorts, manager training, or team onsites, not just designing the content
- Use AI-forward, no-code tools to build lightweight internal tools that track ramp progress and distribute onboarding content automatically, reducing manual, one-off work
REQUIREMENTS
- Have 5+ years in internal events, employee experience, learning & development or People programs at a high growth startup
- Are an exceptional communicator, both written and verbal
- Confident public speaker and experienced facilitator: can run sessions for large or mixed-seniority groups and hold a room
- Experience building new manager or leadership training programs
- Have strong operational instincts and excellent project management skills
- Care deeply about creating memorable employee experiences
- Think in systems and continuously improve programs based on feedback
- This is an in-person role, alongside building community
Benefits and Perks (US Only) 💖
At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.
- 401k matching
- Competitive Equity
- Healthcare, dental and vision coverage
- FSA, ST/LT Disability, Voluntary Life
- Carrot fertility benefits
- 20 days paid vacation + 10 holidays + unlimited sick leave
- 12 weeks fully paid parental leave
- Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active
- Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being
- Commuter benefits for hybrid employees in SF/NYC
- Unlimited token usage!
Please inquire directly with our recruiting team for benefits available to those working outside the US.
Equal Opportunity Employer
WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Staff Backend Engineer - Mimir Query, Databases
This is a remote position. We are looking for candidates in the USA time zones.
What is Grafana Cloud?
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases team owns and operates the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with
Grafana Enterprise Metrics
,
Grafana Enterprise Logs
, and
Grafana Enterprise Traces
. They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure).
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software.
Mimir Squad
The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the
Mimir OSS project
, and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly.
A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems.
What will you be doing:
Take an active role in influencing our roadmap and your own career objectives
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial idea all the way to operations once it is in the hands of customers
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability
Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running
Support other team members, participate in design discussions and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time.
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively
Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must.
Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well
Experience with leading and delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven and collaborative way
Experience with developing software that runs in the Cloud
or
experience with systems engineering
Experience with being on-call and following the DevOps model
Experience writing clean, robust, and performant software that is easily maintained by others
Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem.
Comfortable with microservices architecture and distributed systems
Experience and comfort developing with LLMs like Claude and Codex on your day to day
Bonus Points For:
Experience working with Kubernetes
Experience working with queue systems, e.g. the Kafka protocol
Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Familiarity with the concept of infrastructure as code
Compensation & Rewards:
In the United States, the Base compensation range for this role is USD
189,374
- USD
227,249
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Staff Backend Engineer - Mimir Query, Databases
This is a remote position. We are looking for candidates in Canadian time zones.
What is Grafana Cloud?
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases team owns and operates the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with
Grafana Enterprise Metrics
,
Grafana Enterprise Logs
, and
Grafana Enterprise Traces
. They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure).
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software.
Mimir Squad
The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the
Mimir OSS project
, and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly.
A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems.
What will you be doing:
Take an active role in influencing our roadmap and your own career objectives
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial idea all the way to operations once it is in the hands of customers
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability
Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running
Support other team members, participate in design discussions and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time.
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively
Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must.
Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well
Experience with leading and delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven and collaborative way
Experience with developing software that runs in the Cloud
or
experience with systems engineering
Experience with being on-call and following the DevOps model
Experience writing clean, robust, and performant software that is easily maintained by others
Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem.
Comfortable with microservices architecture and distributed systems
Experience and comfort developing with LLMs like Claude and Codex on your day to day
Bonus Points For:
Experience working with Kubernetes
Experience working with queue systems, e.g. the Kafka protocol
Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Familiarity with the concept of infrastructure as code
Compensation & Rewards:
In Canada, the Base compensation range for this role is CAD
192,891
- CAD
231,469
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Strava Denver
Workplace: Hybrid
ABOUT STRAVA
Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey https://www.strava.com/subscription with Strava today.
Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward.
About This Role
Community Engagement builds the social heart of Strava — clubs and events, follower experiences, kudos, and shareables. These are the features that turn solo effort into shared momentum and keep athletes coming back for each other, not just their own stats.
As Senior Engineering Manager, you'll lead a team of 12 (a tech-lead manager and eleven engineers) that owns this social fabric. You'll set the technical and product direction for the team, coach the tech-lead manager and senior engineers, and partner closely with Product and Design to shape and ship the social roadmap. You'll stay close to the technical detail and make sharp trade-off calls, while being accountable for your team's delivery, quality, and growth.
We follow a flexible hybrid model that translates to more than half of your time on-site in our Denver office, three days per week.
What You'll Do:
- Lead and develop a 12-person team, coaching a tech-lead manager and senior engineers.
- Own the engineering roadmap for Strava's social features and set a high bar for quality and velocity.
- Partner with Product and Design to define and deliver the social product vision.
- Make sound technical trade-off decisions, staying close enough to the detail to guide the team well.
- Grow the team through thoughtful hiring and by developing the talent you already have.
- Keep the team's systems fast, reliable, and scalable as Strava's community grows.
What You'll Bring To The Team:
- A product-engineering background, with strong product sense informing your engineering decisions.
- Technical depth you keep current — you may not write production code day to day, but you stay in the weeds and make confident technical calls.
- Experience managing managers and senior individual contributors.
- A track record of setting high expectations and leading with agency and urgency.
- Experience with social, community, or consumer-engagement products is a plus.
For more information on benefits, please click here https://docs.google.com/document/d/e/2PACX-1vTkFMPz3eCjd0FgQ28VWnK4d2BEnzGyaSFGwATR-dQdBb9HxZgay6kboqnT0-V-qaBDzSvYIzI76vT5/pub.
WHY JOIN US?
Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals.
Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact.
When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together.
Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.
Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
California Consumer Protection Act Applicant Notice https://docs.google.com/document/d/e/2PACX-1vSc8y6On4NlP5s12hf4kmWe_pvenVyQ78TbtVaz_clROhj9ADQ6kY4YScglBIuY2joKFKalOReX7vP_/pub
Location: Remote - Hong Kong / South Korea / Japan
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Project Manager, you will be expected to leverage deep cross-functional expertise to coordinate with enterprise customers globally, guiding integrations from conception to launch by aligning technical teams, managing timelines, mitigating risks, and ensuring all deliverables meet strategic objectives in the following ways:
Own end-to-end project management for enterprise launches using our brokerage APIs (equities, crypto, options, and more)
Collaborate with external stakeholders (product, engineering, compliance teams, etc.) to scope, plan, and execute integration timelines
Work cross-functionally with internal teams (BD, engineering, legal, compliance, operations and customer success) to resolve issues and align on resources
Facilitate weekly partner check-ins, drive action items, and ensure progress toward key deliverables
Track and report on project status, risks, and dependencies to internal leadership and partner stakeholders
Help partners navigate onboarding requirements, such as KYC, AML and regulatory disclosures
Document processes and continuously improve onboarding frameworks to scale future partner integrations
Internally, the Project Manager is a key person to give the best context of a partner to many teams, including leadership. Simply put, the Project Manager is the voice of the customer internally at Alpaca.
As a project manager in a highly collaborative role, the ideal candidate must demonstrate a strong communication, troubleshooting, solutioning and proactiveness skillset.
Key Responsibilities:
Be the face of Alpaca to some of the largest enterprise businesses in their respective regions
Provide updates to Alpaca’s leadership team, being transparent with successes, blockers and solutions
Stay updated on internal product development timelines, and work closely with the technical teams to roll out new features to partners
Establish yourself as a subject matter expert on Alpaca’s API and collaborate with fintechs around the world
Ensure feature requests by partners are communicated to the technical teams and are adequately prioritized
Support the success team with advice on integration items, including new products
Solutionize for partners targeting key regions Alpaca is focusing on, driving the company's mission to
open financial services to everyone on the planet
Create internal and external resources that can be leveraged by both partners and internal teams
Must-Haves:
2+ years of enterprise-level business project management experience with strong process, analysis, design, and documentation skills
Strong verbal and written communication skills in English, as well as proficiency in Chinese, Korean, or Japanese to drive clarity on goals, set expectations, and collect feedback
Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
Flexibility to work with customers around the world
Familiarity and interest in FinTech, financial markets, and investing applications
Experience with communication and project management tools such as Slack, JIRA, Confluence, Basecamp and Google Workspace
Startup mindset
Sales and customer success background, leading the customer experience
Training/enablement experience
Brokerage/stocks experience
Crypto experience
Technical background, including:
Familiarity with Metabase
Experience with modern APIs (REST, Websockets, Server Sent Events)
Experience with enterprise software implementations
Technical troubleshooting skills
Experience with issue management (JIRA) and API logging tool
Familiarity with Postman and curl requests
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Brasilia; Bogotá; Mexico; Guatemala City; San José; Panama; Sucre; Lima; Santiago; Montevideo; Asunción; Sao Paulo
Workplace: remote
We are looking for a Jr. NOC Analyst to join our team!
You will proactively monitor and resolve all production alerts within IDT’s 24x7x365 Global Network Operations team.
NOC Support Engineers monitor large networks and servers to detect hardware, software, or environmental malfunctions. When alerts trigger, they analyze the issue, determine the root cause, and perform network or software troubleshooting.
Following standard operating procedures, they manage incident response and coordinate with site technicians, third-party vendors, or other IT teams to track and resolve problems.
Working Days: Tuesday to Saturday
At this position you will:
Proactively monitor
all production networks, applications, and services.
Respond to & resolve alerts/alarms
according to standard operating procedures.
Track all issues in a ticketing system.
Escalate alerts/issues
to the appropriate Support team and work with the Support team towards a timely resolution.
Work with the following tools:
Splunk, New Relic, Grafana, Zabbix, Jira, Slack
, etc.
Requirements:
2 years of similar experience
.
Bachelor’s degree
in Computer Science, Information Technology, Engineering, or a related field
Excellent monitoring / troubleshooting skills.
Working knowledge of Windows and Linux OS, Networks.
Working knowledge of issues / ticket track system.
Good level of English – B2 or higher. You will need to
verbally explain technical issues
clearly to non-technical stakeholders.
Preferred certifications include Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, or AWS/Azure Fundamentals.
Experience participating in high-priority incident bridge calls and writing post-mortem reports.
Nice to have:
New Relic (or Datadog or SolarWinds).
Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.
Linux/Unix - basic knowledge.
Networking (basic understanding of BGP, MPLS, OSPF protocols).
We offer you:
Remote work opportunity!
B2B Employment ($, gross).
Stable job with long-term growth perspective.
Competitive salary with annual performance review.
Really good hardware.
An exciting and challenging job with talented people around.
Continuous learning and career growth opportunities.
Compensation for professional training, seminars, and conferences.
Referral program – get rewarded for helping us grow the team with talented people.
Company-supported English classes to enhance your professional growth.
A few words about us:
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.
We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.
We understand the challenge of being apart from those who matter most. BOSS Revolutionis our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.
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ONLY ACCEPTING CANDIDATES FROM LATAM
PLEASE SUBMIT CV IN ENGLISH
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We are seeking passionate, proactive, and results-driven
Customer Success Manager
to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with
SMB & Corporate segment clients across Eastern Europe and Central Asian market
, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.
You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.
Responsibilities:
Maintain and develop long-term relationships with strategic customers of the Corporate & SMB segment in Eastern Europe and Central Asia.
Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
Control and audit delivery processes in implementation projects for Corporate & SMB customers, identify early red flags to prevent delivery and launch-related issues.
Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
Grow customer's portfolio through zero churn and active cross and up-sales.
Requirements:
2+ years of experience working with customers in Eastern Europe region;
Upper-Intermediate level of English;
Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
Strong Customer-Centric Communication and Presentations Skills;
Commercial acumen, including negotiation and renewal management;
Excellent time management and efficiency skills.
What you should expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being
:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package
:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Otsego, MN
Project Manager – Transmission & Distribution (Power Delivery)
Location:
Minnesota
Employment Type:
Full‑Time
Travel:
Required
Lead the Infrastructure That Powers Communities
Strengthening our nation’s power grid isn’t easy—but it’s essential. Every time someone charges a phone, runs the A/C, or powers a business,
Michels Power, Inc.
is behind the scenes delivering safe, reliable electrical infrastructure.
Michels Power, Inc. is one of the nation’s premier
power delivery contractors
, executing the full lifecycle of electrical infrastructure projects, including:
High‑voltage transmission line construction (overhead & underground)
Substation construction, expansion, and upgrades
Distribution system modernization (overhead and underground)
Renewable energy interconnections and grid integration
Emergency storm response and power restoration
Our work keeps communities connected, resilient, and growing.
Join us and build a career that truly makes a difference.
Position Overview
As a
Project Manager – Transmission & Distribution
, you will lead the execution of
complex utility infrastructure projects
, managing everything from project pursuit through final closeout.
You may lead a
major segment of large‑scale transmission projects
or oversee multiple distribution and substation projects ranging from
$500K to $10M+
, with full accountability for:
Scope
Schedule
Budget / cost control
Safety and compliance
Quality and performance
Client satisfaction
This role is ideal for a results‑driven leader who thrives in
field‑based environments, complex project execution, and high‑impact infrastructure work
.
Key Responsibilities
Lead projects through
estimating, bidding, execution, and closeout phases
Manage
transmission, distribution, and substation construction activities
Ensure projects are delivered
safely, on time, within budget, and to quality standards
Oversee
subcontractors, suppliers, field leadership, and internal project teams
Develop and maintain strong
client and utility relationships
Track and manage
project costs, forecasts, schedules, and performance metrics
Support project planning for:
Transmission line construction (structures, conductor, ROW)
Distribution system upgrades (OH/UG)
Substation scopes as applicable
Promote and model
Michels’ safety‑first culture
across all operations
Drive continuous improvement through
lessons learned and operational feedback
Why Michels Power?
Ranked
No. 1 Electrical Transmission & Distribution Contractor
by
Engineering News‑Record
National leader in
transmission, distribution, and substation construction
Family‑owned and operated with long‑term stability
Average of
$5,000 per employee annually invested
in training and development
High‑impact work supporting critical infrastructure and communities
Strong safety culture—everyone is responsible, regardless of title
Part of the Michels family of companies, one of North America’s largest infrastructure contractors
Comprehensive Benefits
Health, Dental, and Life Insurance
Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
Short‑ and Long‑Term Disability Insurance
401(k) Retirement Plan
Legal Assistance & Identity Theft Protection
(Benefits may vary by position and location)
Why You’ll Succeed Here
You value teamwork and want to work with driven, principled professionals
You enjoy solving complex problems and embracing new technologies
You challenge the status quo and look for better ways to build
You want ownership, autonomy, and recognition for your work
You’re motivated by work that improves communities and lives
What It Takes
1–7+ years of experience
in construction project management within
transmission, distribution, utility, or electrical infrastructure projects
(or equivalent combination of education and experience)
Proven experience managing
project scope, cost, schedule, and field execution
Strong knowledge of
T&D construction methods, sequencing, and project delivery
Proficiency with
Microsoft Office Suite
Experience with
project management / scheduling software
(Primavera P6, HCSS, MS Project, or similar)
Strong communication, leadership, and organizational skills
Valid driver’s license with an acceptable driving record
Willingness to travel and support
long‑term, onsite project assignments
Preferred Qualifications
Experience with
utility clients, co‑ops, or EPC transmission projects
Background in
overhead transmission (HOLT), underground distribution, or substation integration
Experience managing
multi‑discipline power delivery projects
Familiarity with
ERCOT, MISO, or other regional transmission environments
Build Your Career While Powering Progress
At Michels Power, you don’t just manage projects—you build critical infrastructure, develop your leadership, and grow a lasting career.
Join Michels Power, Inc. and help power what matters most.
This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law.
Expected Salary Range
$78,000
—
$178,000 USD
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Espoo; Berlin
Workplace: Hybrid
ROLE HIGHLIGHTS:
- Senior/Staff Platform Observability Engineer
- Location: Espoo, Finland / Berlin, Germany
- Department: Platform & Release Engineering
- Employment type: Permanent
- Workplace model: Hybrid
- Employment is subject to applicable security screening (incl. SUPO,)
WHY THIS ROLE MATTERS:
As a Platform Observability Engineer, you’ll make the health of ICEYE’s systems visible, actionable, and reliable. You’ll build and evolve the observability foundation across metrics, logs, and traces, helping teams detect issues early, understand failures faster, and operate their services with confidence. Your work will go beyond dashboards and alerts. You’ll reduce operational noise, eliminate blind spots, and give product teams the tools and autonomy to run reliable services.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
- Own and continuously improve a unified, production-grade observability stack covering metrics, logs, and traces, giving every team a consistent, self-service way to understand and operate the health of their services.
- Build and maintain trusted alerting by tuning alerts against clear SLOs/SLIs, reducing noise, improving ownership and ensuring real issues surface early.
- Define, document, and drive adoption of instrumentation standards covering metric naming, label cardinality, structured logging, and distributed tracing with OpenTelemetry.
- Enable product teams to diagnose and resolve incidents faster through well-designed dashboards, runbooks, hands-on support, and practical observability guidance.
- Run the observability platform like a product, owning its roadmap, interfaces, reliability, scalability, and cost across areas such as retention, sampling, and cardinality.
- Provide clear technical direction for observability across the engineering organisation, making pragmatic architectural trade-offs and helping teams adopt platform capabilities effectively.
WHAT WE’RE LOOKING FOR
Must haves:
1. Observability platform ownership at scale
6+ years in Platform Engineering, Observability, or infrastructure roles, with end-to-end ownership of a production observability stack (for example the LGTM stack - Loki, Grafana, Tempo, Mimir/Prometheus - or an equivalent metrics/logs/traces platform) at scale.
- Instrumentation & telemetry: OpenTelemetry adoption, metric and label design, structured logging, and distributed tracing across complex, multi-team systems.
- SLO/SLI & error budgets: dashboards and alerting that surface real problems early while minimizing noise and false positives.
- Platform as a product: treating other engineering teams as customers, with clear interfaces and a roadmap shaped by their needs.
- Alerting & reliability attitude: comfortable with on-call, driving blameless learning from incidents, and continuously tuning signal quality instead of letting alert fatigue set in.
2. Software engineering foundation
- A background that includes time spent writing and shipping production software, bringing engineering instincts to building tooling and automation rather than only operating what already exists.
- Proficiency in at least one backend language (for example Python or Go) for automation, tooling, and building internal observability capabilities.
3. Long-term ownership of your own decisions
Demonstrated experience owning the long-term consequences of your own architectural and tooling decisions - having lived with what you built through its maintenance, upgrades, and failure modes, not just its initial rollout.
4. Communication
Excellent written and verbal communication skills in English, able to explain complex system behavior clearly to both engineers and non-technical stakeholders.
Nice to haves:
1. Platform & telemetry breadth
- Rancher, Istio, and Kubernetes-native observability patterns (service mesh telemetry, sidecars, eBPF-based tooling).
- Bridging hybrid environments across AWS and on-prem platforms such as vSphere/VxRail.
- Managing cost and cardinality on large-scale telemetry pipelines (retention policies, sampling, downsampling).
2. Practices that spread beyond your own team
- Defining SLO/SLI frameworks or observability standards adopted across multiple teams.
- Running or contributing to incident response and blameless postmortem processes.
- Mentoring engineers and raising engineering maturity through technical leadership and enablement.
3. Domain context
Background in regulated, security-sensitive, or mission-critical domains.
APPLICATION PROCESS
- Recruiter interview
- Hiring manager interview
- Task Assignment + Technical interview
- Stakeholder interview
- Behavioural interview to assess cultural fit
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Remote, South Korea
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source.
You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales so customer feedback directly shapes our roadmap. In your first year, you'll build deep expertise across a range of GitLab implementations, strengthen our ability to keep customers productive on both self-managed GitLab and GitLab.com software as a service, and help create tools and content that make support more efficient and effective for the entire team.
Some examples of our projects:
A tool to automatically check a GitLab Omnibus install for known issues
A solution to capture the state of a customer’s server for easier troubleshooting
A tool which turns log files into interactive tables to easily sort and filter columns
A ChatOps feature that makes it easier to identify user accounts on GitLab.com
What you’ll do
Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to shape product goals, roadmaps, and priorities while driving fixes and new features.
Participate in regular weekday and weekend on-call rotations during daytime hours, providing emergency support for self-managed GitLab and software as a service customers and coordinating incident communications with the GitLab.com Production team.
Participate in hiring by reviewing applications and assessments and joining interviews to help grow the Support team.
What you’ll bring
Experience owning complex, customer-facing technical cases from initial contact through triage, reproduction, bug reporting, resolution, and clear customer communication, including difficult or escalated interactions.
Strong experience with Linux systems administration, scripting, Git, and continuous integration and continuous delivery in production or customer environments, with the ability to investigate issues at both the infrastructure and application levels.
Ability to mentor teammates on complex troubleshooting and customer communication through pairing sessions, case reviews, and cross-team collaboration.
Experience collaborating with Product, Engineering, and Sales teams to turn customer feedback into product fixes, feature improvements, and roadmap priorities.
Familiarity with DevOps practices and technologies such as Kubernetes and serverless computing, and an understanding of how different GitLab implementations operate and affect customers.
Demonstrated ability to learn, collaborate across teams, and apply transferable skills from related technical support or engineering roles.
Fluent Korean language skills (required)
About the team
We're a globally distributed group of Support Engineers across the Americas, Europe, the Middle East, and Africa, and Asia-Pacific. We work asynchronously and stay connected through pairing sessions, one-on-one meetings, coffee chats, and Slack. We structure our shifts to support our personal lives while meeting customer needs. Thanks to GitLab’s transparency value, you can see what we are working on and how we operate on our
Support Team page
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Budapest, Hungary;
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values
here
!
ML Engineering Manager
Department: AI Lab/Machine Learning
Signifyd AI Lab (SAIL) builds the ML products behind Signifyd's fraud and risk decisions. We improve the predictive performance of the models that decide e-commerce transactions at scale, we scale the ML capabilities of our Risk organization, and we push into the new markets and problem spaces that expand the market Signifyd can sell to.
Every space in this department is a mix of experimentation, code, and statistics. We don't create walls between the people who have the ideas and the people who build them. The team splits its time between near-term continuous model improvements and longer-horizon innovation bets to improve the company’s capabilities in 2027 and beyond. These bets surface from the ground up in an environment where we believe those closest to the problems are best placed to understand how to solve them.
We’re hiring a manager to lead one of the teams in this department.
Who You Are
You are a hands-on Player-Coach who thrives in ambiguity—where the roadmap is a set of hypotheses, and the answer to "will this work?" is "we'll know in three weeks."
You bring:
Technical Credibility (The "Player"): You stay close enough to the work to have a grounded opinion. You read the code, inspect evaluation pipelines, and can immediately tell the difference between a statistical result that will hold up in production and one that just happened to look good on a single test window.
Leadership & Rigor (The "Coach"): You hold a high bar for evidence without becoming a bottleneck to experimentation. You mentor engineers to own their code quality, and you translate complex ML performance metrics into clear business outcomes for Risk leadership.
Executive Judgment: You know how to balance research bets against quarterly delivery, disagree and commit when decisions are made, and build an environment where well-documented negative experimental results are celebrated as real progress.
Responsibilities:
Lead and grow the team
Guide career development, mentor the team, manage conflicts, and nurture a positive, collaborative environment across a geographically distributed organization.
Engage in regular 1:1s, give constant feedback, and create a safe environment for open discussion — including the discussions that follow an experiment that didn't work.
Encourage a culture of learning and improvement, provide technical guidance, and support team members in both technical and soft skills.
Identify and address gaps in team capabilities and processes to enhance team efficiency and success.
Run a portfolio of experiments, not a delivery queue
Partner with your tech leads, who own and drive the technical roadmap for their areas. Your job is not to be the sole source of ideas — it is to pressure-test them, sharpen them, make sure the strongest ones get resourced, and make sure the people generating them have the room and the support to do it.
Make the calls the roadmap can't make for you: which hypotheses get compute and headcount, which get another iteration, and which get a clear, documented "no." A well-run negative result is a real outcome, and we treat it as one
Manage the trade-off between a committed improvement target you must hit this year and research bets that may not pay off for several quarters. You will re-cut that budget as evidence arrives, and you'll be able to explain the reasoning to both your team and your stakeholders.
Bring rigor to how the team decides something worked. Offline results have to predict online behavior; a strong point estimate on a single evaluation window is a starting point, not a conclusion.
Own delivery on a cadence. Independent experimental workstreams have to converge into a release candidate, get evaluated end to end, and ship — including the hard call to leave a workstream out of a release when it isn't carrying its weight.
Set direction from data, in partnership with Risk
Work directly with our Risk partners as your primary stakeholders. Our commitments to them are explicit, measured, and written down; we deliver model performance, and they own thresholds, rules, and how decisions are applied to merchants.
Operate with a high degree of autonomy. Our direction comes from measured performance against those commitments and from what our own experiments tell us, not from a product backlog handed to the team. You are expected to know what your team should be working on and to defend it, rather than wait to be told.
Partner with our platform and infrastructure engineering teams on the feature systems, training pipelines, and experimentation tooling your team depends on — and be clear about where the boundary sits between what SAIL should own and what belongs to Engineering.
Represent your team's results to a broad audience: engineering leadership, Risk leaders, and the wider company.
Requirements:
Roughly 5+ years in machine learning, data science, or ML-adjacent software engineering, including at least 3 years of people management — guiding career development, addressing conflicts, and building a healthy, high-performing team.
Genuine depth in at least one of engineering and applied statistics, and real working competence in the other. We are not hiring a manager of analysts, and we are not hiring a manager of a pure software team. Our engineers train production models that decide serious traffic, and we expect their manager to be able to engage with that work at a technical level.
Demonstrated ability to lead work under real uncertainty: setting a direction when the answer isn't known yet, changing course when evidence says to, and communicating both without eroding your team's confidence.
Excellent written and verbal communication. Much of our decision-making happens in documents, and we expect managers to write well.
Autonomy in recognizing priorities and evaluating the impact of outcomes, and comfort working without close supervision in a fast-moving environment.
Commitment to quality. You take pride in work that excels in correctness, reproducibility, and reliability, and you set that standard for your team.
Candidates must be based in Hungary
#LI-Hybrid
Benefits:
Stock Options
Annual Performance Bonus or Commissions
Pension matched up to 3%
‘Day one’ access to great health insurance scheme
Paid team social events
Mental wellbeing resources
Dedicated learning budget through Learnerbly
Signifyd's Applicant Privacy Notice
Location: Dallas, TX; Des Moines, IA; Fayetteville, AR; Lincoln, NE; Little Rock, AR; North Kansas City, MO; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Remote; Tulsa, OK
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Join our dynamic industrial team at Olsson, where we combine innovation with excellence in the industrial sector. Recognized as one of the "
Best Places to Work
," Olsson provides a collaborative environment for engineers to lead diverse challenges and contribute to impactful projects. We serve a diverse client base ranging from local municipalities to private industry, creating opportunities to explore different sectors, project types, and career interests. Opportunities include
agricultural
,
advanced manufacturing
,
semiconductors
,
mining
,
pharmaceuticals
,
wastewater
, and
bioenergy
.
At Olsson, we believe in
Engineering Possibilities
by turning client ideas into reality while empowering our teams to innovate, grow, and make a lasting impact across evolving industries.
We are seeking an
Associate Structural Engineer
with
strong technical curiosit
y
and a
desire to grow their engineering skills. In this role, you'll work with a team of experienced engineers to deliver projects, solve complex challenges, and take on
increasing responsibility in engineering analysis, design, and project coordination. As a continuing developmental Engineer-in-Training (EIT), you'll apply established engineering principles, contribute to practical design solutions, and continue building the technical and professional skills needed for long-term career
growth.
Primary Duties and Responsibilities:
Design Solutions by developing calculations, models, and construction documents to deliver safe, practical industrial facilities.
Deliver Projects by supporting design, coordination, and project documentation for successful project outcomes.
Solve Challenges by applying engineering principles and collaborating with experienced engineers to develop effective solutions.
Collaborate Across Teams with engineers, designers, clients, and contractors to advance project goals.
Grow Your Expertise through hands-on experience with structural analysis, design software, and real-world projects.
Support Quality Delivery by preparing calculations, reports, and documentation that meet project requirements.
Develop Others by mentoring interns and sharing technical knowledge.
Gain Field Experience through site visits that verify conditions and support design and construction activities.
Qualifications
You are passionate about:
Collaborating with coworkers to develop custom, impactful solutions for clients.
Playing an active role in project success – from understanding scope, contributing to designs, and creation of project documents.
Continuously learning and developing new skills to grow as an engineer.
Supporting the industries that keep our communities strong.
Working in a fast-paced environment where each day brings new challenges and opportunities.
Advancing team goals through a willingness to take on new challenges.
You bring to the team:
Strong communication skills.
Ability to contribute and work well with a team.
Excellent interpersonal and problem-solving skills.
Bachelor’s degree in Civil or Architectural Engineering with a Structural emphasis.
A minimum of one year of engineering experience.
Must possess an Engineer Intern (EI) certificate.
Experience developing detailed 3D models and construction documentation in Autodesk Revit.
Familiar with ACAD Software, RISA 3D, EnerCalc, MS Excel, and Hilti/Dewalt design.
#LI-DD1
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice
here
.
Location: Bulgaria
Mission
The purpose of this role is to lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Constructor is a global provider of education and research technology, serving schools, higher education, enterprises, and professional education providers.
As a senior individual contributor within Constructor. Nexademy team, the Senior Project Manager is responsible for the end-to-end delivery of projects, ensuring they are delivered on time, within budget, and to the highest quality standards, while serving as the primary operational point of contact for customers.
The role is accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities
:
Pillar 1 — Presales, Project Planning, Execution & Delivery
Contribute to presales by defining scope, producing effort estimates, and writing the technical sections of proposals and SOWs.
Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
Lead the technical delivery of implementations, including platform deployment, configuration, SSO, LTI and API integrations, and data migrations, working hands-on with customer IT teams and Constructor engineering.
Monitor progress against the baseline, and proactively identify issues or risks before they affect delivery.
Implement corrective actions and change management to keep projects on track across scope, schedule, and resources.
Coordinate internal resources and third parties or vendors to ensure project completion.
Apply industry best practices, techniques, and standards throughout the project lifecycle.
Monitor and handle the change requests required for project implementation.
Success Metrics and KPIs
: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management
Establish and maintain strong, trust-based relationships with clients and stakeholders.
Communicate project status, progress, challenges, and risks clearly to all parties.
Manage customer expectations and address concerns proactively.
Engage proactively with Premier Customers and Partners to ensure alignment on project goals and implementation.
Oversee Premier Customer onboarding for new solutions, manage customization requests, and ensure a smooth handover.
Represent Premier Customer interests when discussing feature requests and product issues with Engineering, and track and prioritize feature requests, code improvements, and bugfixes
Implement new solutions and deploy packages, hotfixes, and upgrades, then perform post-upgrade service availability checks.
Guide Premier Customers in adopting Constructor Tech best practices, including risk assessments and health checks.
Remain available during Premier Customer business hours to provide timely support.
Success Metrics and KPIs
: customer satisfaction (CSAT) and Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting
Own all support incidents and requests submitted by Premier Customers and drive them to resolution, working with L1/L2 support and Engineering.
Coordinate escalations, and conduct post-incident reviews and root cause analyses (RCAs) when Premier Customers request them.
Ensure adherence to quality standards throughout the project lifecycle and implement quality improvement initiatives.
Maintain Premier Support Customer CSAT and NPS through outcome-driven activities, and own Service Levels and other KPIs per contract terms.
Report on Premier Support Customers, including trend analysis, current health status, and manager-defined KPIs, on schedule or on demand.
Keep customer information up to date and shared as internal knowledge content.
Participate in support-related activities and handle non-premier support tasks at the manager's request.
Continuously build practical experience with Constructor Tech products and related software solutions for education and science.
Success Metrics and KPIs
: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence per contract, quality audit results.
Qualifications & Experience:
Required:
At least five years of experience in IT project management (internal, customer implementation, and/or consultancy).
A proven track record of hands-on delivery of complex SaaS deployments and integrations, including SSO, LTI, and APIs, as well as data migrations. You will be expected to walk through the technical architecture of projects you have delivered.
A proven track record of successful project delivery: on time, within budget, and to quality standards.
Experience scoping and estimating projects and contributing to proposals or SOWs.
Preferred:
Exposure to EdTech or learning management systems (e.g., Canvas, Moodle, LTI tools, SCORM/xAPI).
PMP certification.
A good understanding of software development methodologies.
Skills & Competencies:
Strong communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Results-oriented, with a focus on measurable delivery outcomes rather than activity.
Education & Languages:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Fluent English. Knowledge of German is a bonus
What This Role Is (and Is Not)
This role IS:
Delivery-focused and accountable for measurable project outcomes.
A balance of hands-on technical delivery, project execution, and strategic customer and technical account management.
A contributor to presales: scoping, estimates, and the technical sections of proposals.
Hands-on and customer-facing, with clear targets and KPIs.
A long-term delivery-ownership track: you own projects and customers through implementation and beyond.
This role is NOT:
A product management role or a path into product management. Product roadmaps are owned by Constructor Tech product teams.
A purely administrative or coordination-only position.
A role measured by activity volume rather than delivered results.
Location: Belgrade, Serbia
Mission
The purpose of this role is to lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Constructor is a global provider of education and research technology, serving schools, higher education, enterprises, and professional education providers.
As a senior individual contributor within Constructor. Nexademy team, the Senior Project Manager is responsible for the end-to-end delivery of projects, ensuring they are delivered on time, within budget, and to the highest quality standards, while serving as the primary operational point of contact for customers.
The role is accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities
:
Pillar 1 — Presales, Project Planning, Execution & Delivery
Contribute to presales by defining scope, producing effort estimates, and writing the technical sections of proposals and SOWs.
Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
Lead the technical delivery of implementations, including platform deployment, configuration, SSO, LTI and API integrations, and data migrations, working hands-on with customer IT teams and Constructor engineering.
Monitor progress against the baseline, and proactively identify issues or risks before they affect delivery.
Implement corrective actions and change management to keep projects on track across scope, schedule, and resources.
Coordinate internal resources and third parties or vendors to ensure project completion.
Apply industry best practices, techniques, and standards throughout the project lifecycle.
Monitor and handle the change requests required for project implementation.
Success Metrics and KPIs
: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management
Establish and maintain strong, trust-based relationships with clients and stakeholders.
Communicate project status, progress, challenges, and risks clearly to all parties.
Manage customer expectations and address concerns proactively.
Engage proactively with Premier Customers and Partners to ensure alignment on project goals and implementation.
Oversee Premier Customer onboarding for new solutions, manage customization requests, and ensure a smooth handover.
Represent Premier Customer interests when discussing feature requests and product issues with Engineering, and track and prioritize feature requests, code improvements, and bugfixes
Implement new solutions and deploy packages, hotfixes, and upgrades, then perform post-upgrade service availability checks.
Guide Premier Customers in adopting Constructor Tech best practices, including risk assessments and health checks.
Remain available during Premier Customer business hours to provide timely support.
Success Metrics and KPIs
: customer satisfaction (CSAT) and Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting
Own all support incidents and requests submitted by Premier Customers and drive them to resolution, working with L1/L2 support and Engineering.
Coordinate escalations, and conduct post-incident reviews and root cause analyses (RCAs) when Premier Customers request them.
Ensure adherence to quality standards throughout the project lifecycle and implement quality improvement initiatives.
Maintain Premier Support Customer CSAT and NPS through outcome-driven activities, and own Service Levels and other KPIs per contract terms.
Report on Premier Support Customers, including trend analysis, current health status, and manager-defined KPIs, on schedule or on demand.
Keep customer information up to date and shared as internal knowledge content.
Participate in support-related activities and handle non-premier support tasks at the manager's request.
Continuously build practical experience with Constructor Tech products and related software solutions for education and science.
Success Metrics and KPIs
: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence per contract, quality audit results.
Qualifications & Experience:
Required:
At least five years of experience in IT project management (internal, customer implementation, and/or consultancy).
A proven track record of hands-on delivery of complex SaaS deployments and integrations, including SSO, LTI, and APIs, as well as data migrations. You will be expected to walk through the technical architecture of projects you have delivered.
A proven track record of successful project delivery: on time, within budget, and to quality standards.
Experience scoping and estimating projects and contributing to proposals or SOWs.
Preferred:
Exposure to EdTech or learning management systems (e.g., Canvas, Moodle, LTI tools, SCORM/xAPI).
PMP certification.
A good understanding of software development methodologies.
Skills & Competencies:
Strong communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Results-oriented, with a focus on measurable delivery outcomes rather than activity.
Education & Languages:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Fluent English. Knowledge of German is a bonus
What This Role Is (and Is Not)
This role IS:
Delivery-focused and accountable for measurable project outcomes.
A balance of hands-on technical delivery, project execution, and strategic customer and technical account management.
A contributor to presales: scoping, estimates, and the technical sections of proposals.
Hands-on and customer-facing, with clear targets and KPIs.
A long-term delivery-ownership track: you own projects and customers through implementation and beyond.
This role is NOT:
A product management role or a path into product management. Product roadmaps are owned by Constructor Tech product teams.
A purely administrative or coordination-only position.
A role measured by activity volume rather than delivered results.
Location: Georgia
About Perform
Perform (totalperform.com) is an AI, consulting, and engineering firm based in Milton, GA. We help enterprise clients in healthcare, banking, and other regulated industries ship the AI strategies they've been talking about, across four service lines: AI & Automation, Consulting, QA & Testing, and Nearshore Engineering Talent.
This role sits inside our AI & Automation and Consulting practices. We sell scoped, delivered outcomes: AI agent builds, automation implementations, data and platform projects, and advisory engagements. Every deal is a custom proposal and a signed SOW, backed by our delivery and engineering teams, with Nearshore Engineering Talent as a complement when a client needs a team to deliver.
The Role
This is a quota-carrying hunter role, reporting directly to the CEO. We don't hand you a lead list: you build the pipeline, the network and the book of business yourself. You own project and consulting revenue creation from prospecting through close, and you scope the engagement the way a solutions seller does: outcome first, deliverable defined, fixed-fee or milestone-based SOW signed.
This is a senior seat covering both sales and account management. You win the new logo, then manage and grow the account into follow-on work.
What You'll Own
Self-sourced new-logo selling.
You prospect, you book your own meetings, you close. We don't have an inbound lead flow to hand you. You bring your own network to open doors that cold outreach can't, and you build pipeline against companies that need AI, automation, or data and platform work done.
Directing the offshore team.
A dedicated offshore team supports your hunt with list-building, research, LinkedIn outreach, cold email, and account monitoring. They multiply your reach; they don't replace your hunting. You direct them.
Running the full sales cycle.
Discovery, executive presentation, solution scoping with our delivery and engineering leads, custom proposal and SOW authoring, pricing, negotiation, and close. You quarterback; delivery executes.
Selling the outcome.
"We'll build and deploy your AI agent in eight weeks" beats "we have AI engineers available." You scope fixed-fee or milestone-based engagements around a defined deliverable.
Growing what you land.
After the first project, you manage your named accounts and expand them into follow-on work.
SOW and change-order discipline.
Clean scoping, clear acceptance criteria, and change-order discipline on every engagement, with no scope creep that erodes margin or client trust.
Navigating multi-stakeholder, long-cycle deals.
You're comfortable running 6 to 12 month cycles across IT, procurement, finance, and legal, with deals in the $50K to $150K+ ACV range, and presenting credibly to CIOs and CTOs along the way.
Walking away from the wrong deals.
You have full discretion to decline work we would regret delivering, and we don't discount our positioning to win commodity work.
How You'll Be Measured
Targets are set with you at hire. Leading indicators below so progress is visible before revenue comes in.
New-logo bookings:
Closes net-new project and consulting revenue (AI & Automation, Consulting) from self-sourced pipeline.
Self-sourced pipeline:
Builds a credible pipeline through your own prospecting within the first quarter.
Prospecting activity:
A consistent weekly cadence of outbound touches and first meetings booked from your own effort.
Average deal size / ACV:
Scopes and closes projects in the $50K to $150K+ range, not commodity-rate deals.
SOW discipline:
Signed engagements have clean scope and acceptance criteria; minimal scope disputes or uncontrolled change.
First 90 Days
Day 30:
Trained on the offering and positioning across AI & Automation and Consulting. Target list built, outbound cadence live.
Day 60:
Pipeline building from your own prospecting effort. First opportunities in real stages with proposals in motion.
Day 90:
First new-logo close, and a self-sourced pipeline credible enough to forecast against.
Who We're Looking For
This role is for a senior, genuine hunter who has built pipeline from nothing and has sold scoped project or consulting engagements before. There is no inbound lead flow here; if you need leads handed to you, this isn't the role.
A senior, proven enterprise seller.
7+ years of B2B technology sales with a steady, progressive record in senior roles.
An aggressive, self-directed hunter.
You build your own network, generate your own leads, and close your own business. You've built pipeline from a standing start, and you bring a rolodex of relationships with enterprise technology buyers. This is the single most important requirement.
Sold scoped projects.
You've built custom proposals and SOWs and closed fixed-fee, milestone-based, or SOW engagements, not only bill-rate placements.
Both sales and account management.
You can win the new logo and then manage and grow the account.
Enterprise deal experience.
Deals in the $50K to $150K+ ACV range, 6 to 12 month cycles across IT, procurement, finance, and legal, and ground-up territory or new-logo builds.
Credible with CIOs, CTOs, and VPs of Engineering.
You can discuss AI, automation, data, and platform work without being rolled by an engineer.
Staff augmentation experience is also valued.
A background that combines project sales with staffing is ideal.
Comfortable in a small-team environment.
You'll have real support from delivery, engineering, content, and an offshore team, but you build and iterate, not wait for a playbook.
Honest about fit.
You'd rather walk from a bad-fit deal than discount into one we'll regret delivering.
Authorized to work in the US
without sponsorship.
Nice to have
Sandler or Force Management sales training
Experience selling into regulated industries such as healthcare and banking
A background at an IT consulting firm, systems integrator, digital transformation shop, or AI and automation consultancy
What We Offer
Fully remote, US-based. Atlanta is a plus but not required. Some client travel as deals warrant.
A recruiting and delivery team paired with you from day one, so the execution answer is already in motion when you walk into a client conversation.
A dedicated offshore team to multiply your reach: lists, research, and outreach volume.
Direct partnership with the VP of AI on solution scoping for complex deals.
A clear, differentiated story to sell, reporting straight to the CEO.
Why Perform, Why Now
Buyers are past asking "can you send us a contractor" and are asking "can you get this built." We've built the harder, more durable story: scoped outcomes, delivered by a team that specializes in the roles AI doesn't replace.
Your job is to get in front of more of those buyers and sell the project.
Your partner for AI, consulting, software development, and nearshore staffing.
Location: New York, NY; Pittsburgh, PA
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about finding
innovative solutions to complex technical problems
, running countless experiments (300+ at a time!) with our massive user base to make data-driven decisions, and educating our users and employees alike. You’ll have limitless learning opportunities, mentorship and collaboration with world-class minds, and a variety of projects with large scopes — while doing work that’s both fun and meaningful.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Below you can find more information about the teams we're hiring for:
Language Learning:
The Language Learning Pillar owns the core learning experience on Duolingo — the lessons and immersive experiences where language learners spend a majority of their time in the app. Our goal is to make these sessions as effective and engaging as possible by continuously improving how we teach through new exercise types, smarter practice of skills, better scaffolding and personalization to help learners build foundational skills in a new language. As an engineering manager in this pillar, you'll lead a team of engineers working on high-impact, cross-functional problems at the intersection of engineering, product, and pedagogy. We're looking for leaders who are passionate about improving how people learn, and who bring strong technical judgment along with the people-management skills to build a high-performing, collaborative team culture.
🧠 You will...
Co-lead a cross-functional team with partners in product management, aligning on strategy, priorities, and success metrics for features that drive meaningful user impact.
Drive execution of projects from spec to implementation, experimentation/analysis, and ongoing ownership, while ensuring infrastructure reliability, scalability, and observability.
Use data and rapid experimentation to inform decisions; partner with internal stakeholders to design A/B tests and translate insights into product improvements that measurably impact key product KPIs.
Attract, grow, and retain diverse engineering talent; provide clear expectations, coaching, and career development, and build a healthy, inclusive team culture.
Set engineering quality standards and processes that balance speed and long-term maintainability; proactively manage tech debt, product quality, and operational excellence.
Collaborate closely with product, design, research, and other engineering teams to deliver user experiences that serve user needs while being impactful towards business metrics.
Define team OKRs, ruthlessly prioritize, and remove roadblocks to enable teams to do their best work.
✅ You have...
Experience leading, managing, and building a team of software engineers, with demonstrated ability to hire, develop, and retain talent.
A track record of shipping multi-engineer, multi-week+ projects with measurable business impact, balancing speed and quality.
Strong product instincts and comfort in highly experimental, data‑driven environments; experience defining metrics and running A/B tests with analytics or data science partners.
Excellent communication and stakeholder management skills across engineering, product, design, and data; clear written specs and status updates.
Technical depth sufficient to guide architecture and implementation trade‑offs, evolve quality standards, and mentor engineers on best practices.
A Bachelor's degree in Computer Science or a related technical field.
The ability to work from or relocate to Pittsburgh, PA or New York, NY.
⭐ Exceptional candidates will have...
Experience leading cross-functional teams focused on driving core product outcomes in consumer products.
Experience setting team OKRs and operating cadences that consistently deliver outsized impact on company‑level metrics.
Background dealing with ambiguity and managing teams or projects with broad cross-functional scope.
The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!
Salary Range:
$204,000
—
$306,000 USD
Benefits:
Take a peek at how we care for our employees' holistic well-being with our benefits
here
.
Job Alerts:
Sign up for job alerts
here
.
Accommodations:
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact
accommodations@duolingo.com
.
Equal Employment Opportunity:
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Fraud Warning:
Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
By applying for this position your data will be processed as per the
Duolingo Applicant Privacy Notice
.
Location: Bangalore, India
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source.
You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales so customer feedback directly shapes our roadmap. In your first year, you'll build deep expertise across a range of GitLab implementations, strengthen our ability to keep customers productive on both self-managed GitLab and GitLab.com software as a service, and help create tools and content that make support more efficient and effective for the entire team.
Some examples of our projects:
A tool to automatically check a GitLab Omnibus install for known issues
A solution to capture the state of a customer’s server for easier troubleshooting
A tool which turns log files into interactive tables to easily sort and filter columns
A ChatOps feature that makes it easier to identify user accounts on GitLab.com
What you’ll do
Act as an escalation point for difficult customer interactions and lead the resolution of complex issues through Zendesk tickets, merge requests, email, and video calls.
Mentor and guide teammates on complex troubleshooting and customer communication through pairing sessions and cross-team collaboration.
Advocate for and drive improvements to support practices, product quality, and reusable documentation and support content that directly influence team objectives.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to shape product goals, roadmaps, and priorities while driving fixes and new features.
Participate in regular weekday and weekend on-call rotations during daytime hours, providing emergency support for self-managed GitLab and software as a service customers and coordinating incident communications with the GitLab.com Production team.
Participate in hiring by reviewing applications and assessments and joining interviews to help grow the Support team.
What you’ll bring
Experience owning complex, customer-facing technical cases from initial contact through triage, reproduction, bug reporting, resolution, and clear customer communication, including difficult or escalated interactions.
Strong experience with Linux systems administration, scripting, Git, and continuous integration and continuous delivery in production or customer environments, with the ability to investigate issues at both the infrastructure and application levels.
Ability to mentor teammates on complex troubleshooting and customer communication through pairing sessions, case reviews, and cross-team collaboration.
Experience collaborating with Product, Engineering, and Sales teams to turn customer feedback into product fixes, feature improvements, and roadmap priorities.
Familiarity with DevOps practices and technologies such as Kubernetes and serverless computing, and an understanding of how different GitLab implementations operate and affect customers.
Demonstrated ability to learn, collaborate across teams, and apply transferable skills from related technical support or engineering roles.
About the team
We're a globally distributed group of Support Engineers across the Americas, Europe, the Middle East, and Africa, and Asia-Pacific. We work asynchronously and stay connected through pairing sessions, one-on-one meetings, coffee chats, and Slack.
We structure our shifts to support our personal lives while meeting customer needs. Thanks to GitLab’s transparency value, you can see what we are working on and how we operate on our
Support Team page
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
ГибридSan Francisco; Benefits and Perks (US Only) 💖
United States (Remote); We are looking for candidates in the USA time zones
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Canada (Remote); We are looking for candidates in Canadian time zones
ГибридseniorГеография найма не уточнена
УдалённоRemote - Hong Kong / South Korea / Japan
УдалённоjuniorONLY ACCEPTING CANDIDATES FROM LATAM
УдалённоUkraine
География найма не уточнена
ГибридseniorEspoo; Berlin
УдалённоseniorRemote, South Korea
Budapest, Hungary;; Candidates must be based in Hungary
Dallas, TX; Des Moines, IA; Fayetteville, AR; Lincoln, NE; Little Rock, AR; North Kansas City, MO; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Remote; Tulsa, OK