Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader directly managing a team of Outcomes Architects, you’ll own your team’s execution across workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery — accountable for both the customer outcomes and the quality of execution that produces them.
This isn’t a traditional Customer Success management role. The best OA Managers are coaches first: they know what great workflow discovery looks like, can review a mutual success plan and identify where value realization is breaking down, can inspect an executive business review and sharpen the value narrative, and can help an OA turn account activity into measurable customer and commercial outcomes.
You’ll run an inspection cadence and cultivate a coaching culture that make consistent execution possible across the team. You’ll partner closely with Solutions Consultant leaders, Sales, Services, Support, Product, and RevOps to ensure customers move from workflow design to adoption, value realization, expansion, and renewal readiness.
If you’re a builder who loves developing people as much as driving customer impact — and you want to lead a team in a post-sales motion that’s being redefined for the AI era — this is the role.
WHAT YOU’LL ACHIEVE
- Own the Net Revenue Growth performance of your team’s book of business, accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion.
- Coach OAs on the OA builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
- Build and run the operating cadence for the team: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership.
- Hire, onboard, and certify new OAs to the GTM builder motion, driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met.
- Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals.
- Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value.
- Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion.
- Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down
- Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs.
SKILLS YOU’LL NEED TO BRING
- Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
- Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
- Strong coaching orientation: you can review a customer call, account plan, mutual success plan, or executive value narrative and identify specifically what needs to change — not just whether the outcome was good, but why and how to improve it.
- Commercial instincts at the team level: able to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, then drive urgency without micromanaging every account.
- Deep customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical adoption and implementation plans.
- Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.
- Operational rigor: you know how to build inspection cadences, coaching rituals, performance standards, and accountability systems that improve execution across a team.
- Ability to develop talent from onboarding through consistent performance, including hiring to profile, setting clear expectations, coaching skill gaps, and managing performance with clarity.
- Executive communication skills: able to synthesize account patterns, customer risks, team performance, and cross-functional asks into clear signal for leadership.
- Technical fluency and presence as a trusted advisor. You do not need to build every workflow yourself, but you should be able to understand Notion systems, coach workflow design, and help your team troubleshoot adoption blockers.
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems.
- You don’t need to be an AI expert, but you’re curious, hands-on, and willing to adopt AI tools to work smarter, coach better, and help customers deliver better outcomes.
NICE TO HAVES
- Experience managing in a consumption, usage-based, or product-led business where adoption signals matter as much as renewal or expansion outcomes.
- Track record building high-performing frontline teams from an early stage: hiring to profile, structured onboarding, certification, coaching, and performance management.
- Experience leading teams through GTM motion changes, coverage-model shifts, or evolving commercial ownership.
- Experience working with flat, at-risk, or complex renewal accounts and helping teams return customers to a clear value path.
- Experience partnering closely with Solutions Consulting, Sales, Services, or Implementation teams in a shared customer lifecycle model.
- Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €123,000-€138,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Toronto, Ontario
Workplace: Hybrid
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
🚀 THE ADVENTURE AHEAD
Step into the driver's seat of the high-octane engine that powers Docebo’s enterprise automation platform! In this role, you will architect, build, and scale business-critical backend systems in Go and PHP that seamlessly onboard millions of users. You'll serve as the primary technical advisor and force multiplier for our product and engineering teams, solving complex automation logic while directly elevating the technical craft of those around you. If you get excited by high scale, deep architectural ownership, and making a massive impact on enterprise-grade software, your next great journey starts right here!
⚡ THE DAY-TO-DAY
- Lead the Charge: Drive complex, multi-sprint technical initiatives from initial spark to seamless deployment while staying ahead of scope, dependencies, and risks.
- Architect for Scale: Design and operate high-performing, resilient backend services using Go, PHP, AWS, Kubernetes, DynamoDB, PostgreSQL, and MySQL to effortlessly handle millions of users.
- Write Exemplary Code: Craft clean, elegant Go code for our newest automation features while actively maintaining and leveling up our core PHP services.
- Elevate the Craft: Conduct thoughtful code reviews, lead technical design discussions, write clear architectural design docs, and establish SLOs to keep our incident rates low.
- Multiply Team Impact: Mentor and pair with engineers, guiding their career growth, while acting as a trusted partner to Product and Design to shape our product roadmap.
- Tackle Complex Challenges: Balance long-term strategic roadmap delivery with Tier-1 customer escalations and technical debt, diving in to troubleshoot mission-critical issues across the stack.
🛠️ YOUR SUPERPOWERS
- Backend Mastery: 4-8 years of software engineering experience with deep expertise in Go and performance-driven batch processing systems, ideally paired with working knowledge of PHP.
- System Design Genius: Proven track record of designing, building, and operating scalable microservices, distributed systems, and domain-driven architectures at enterprise scale.
- Cloud & Infrastructure Expertise: Advanced, hands-on experience with AWS, Kubernetes, infrastructure as code, and data stores like DynamoDB, PostgreSQL, and MySQL.
- Reliability & Observability Guru: Deep understanding of testing strategies (unit, integration, E2E) and modern observability platforms like Datadog to manage incidents and protect long-term system health.
- Strategic Force Multiplier: Outstanding ability to mentor teammates, communicate complex technical trade-offs to non-technical stakeholders, and make sound decisions under uncertainty.
- Timezone Anchor: Based in Canada to deliver seamless, sustainable timezone coverage for our North American enterprise customers alongside our Italy-based engineering team.
🌟 BONUS POINTS
- Cross-Stack Versatility: Strong knack for jumping into moderate complexity tasks outside your primary domain to unblock cross-functional engineering teams.
- Continuous Improvement Champion: Passion for driving engineering-wide initiatives, whether standardizing deployment patterns, refining testing practices, or bringing emerging technology innovations into the fold.
🗺️ OUR INTERVIEW PROCESS
Step 1: We’ll kick things off with a 30-minute video call with a member of our Talent team. We’ll get to know you, share more about the role and team, and make sure we’re aligned.
Step 2: A 60-minute video call with the hiring manager and a senior software engineer, where they’ll dig deeper into your experience, approach, and what excites you most about this opportunity.
Step 3: Technical Deep Dive & System Design Discussion with key members of the Product Engineering team.
Step 4: Final conversation with Engineering Leadership to discuss vision, values, and team alignment.
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: Deliveroo; London, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
The Team
The Enterprise restaurant team is responsible for the strategic vision, acquisition, management and growth of our partnerships with the world’s largest restaurant groups. In the UK & Ireland, this means the local arms of our largest global brands. Given the scale of these partners, this team is a critical piece of Deliveroo’s growth and success.
3 days in our London HQ is required.
The Role
As a Client Partner, you will lead the relationship, strategy, project planning and account management for one or more of our largest global restaurant partners in the UK & Ireland. You will own the past and future of those relationships: building the annual joint business plan, leading contract negotiations and renewals, and working cross-functionally with marketing, finance, legal, analytics, operations and product to deliver it. You will also work with the partner’s EMEA and global counterparts, and partner closely with the DoorDash and Wolt EMEA and Global team to bring world-class technology and best practices to your accounts.
What you'll be doing
● Own the overall off-premise strategy for your partners across every phase of the relationship (piloting, rollout, support and growth)
● Lead contract negotiations and renewals, agreeing terms that unlock mutual value and grow like-for-like sales and take rate
● Use data and insights (SQL, dashboards and analysis) to find growth opportunities, build the business case for recommendations and sell Deliveroo’s suite of products and services into strategic clients
● Oversee partner-specific needs such as POS integrations, customised reporting, menu optimisation, merchant marketing and operational improvements
● Lead business reviews and present to partner executives and Deliveroo senior leadership, handling challenging questions with confidence
● Work cross-functionally and serve as a working team lead across marketing, finance, legal, analytics, operations, product and support
● Help raise the analytical capability of the team by sharing best practice, and contribute to the hiring and development of the Enterprise team as it grows
Requirements
Requiring a high level of commercial skills, you will demonstrate excellence in selling, negotiation and account management, combined with the passion and drive to shape the culture of an inclusive, sustainable and successful team.
You have 5+ years of experience in management consulting, business strategy and analytics, strategy and operations, investment banking, account management, business development or other analytically-intensive and client-facing roles
You have strong SQL skills: you can pull, read and manipulate large data sets yourself and turn them into insight (other forms of data experience can be considered)
You have a track record of end-to-end problem solving: spotting a problem, ideating a solution and taking it all the way to a measurable, high-value outcome with cross-functional teams
You are an excellent data storyteller who can build a clear narrative from data and present it, and defend it, to senior executives
You have proven success working in cross-functional teams to build creative solutions, with strong project management, organisation and presentation skills
You are a problem solver at core with a strong bias for action, you like rolling up your sleeves as much as you like the big picture, and you are comfortable with a fast pace and several moving parts
You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
You have well-developed negotiation skills and the ability to flex your style to all levels and situations
You are comfortable using AI tools day to day to work faster and smarter
Nice to have: experience with global or US brands, tech or startup exposure, marketplace, logistics or unit economics knowledge, and prior people leadership or hiring experience.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧
Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱
Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠
Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎
Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire
here
.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: New York City, NY; San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
As an Applied AI Security Architect, you will serve as Anthropic's trusted security expert for our most demanding enterprise customers. You'll engage directly with CISOs, security architects, compliance officers, and technical leaders at some of the largest healthcare and life sciences organizations to address their most critical questions about deploying Claude safely and securely.
This is a pre-sales technical role focused on security, compliance, networking, and data architecture. Your job is to walk into a room full of security professionals and demonstrate deep expertise in enterprise security, regulatory compliance, and data protection. You'll help customers understand Claude's security architecture, data handling practices, and deployment options, and partner with them to design solutions that meet their specific regulatory and organizational requirements.
You'll bring significant experience in enterprise security, cloud architecture, and technical pre-sales within regulated industries. Whether you've been a Security Architect, Solutions Architect, Field CTO, or senior pre-sales engineer at a cloud or security vendor, what matters is that you understand how large institutions evaluate and adopt technology, especially in healthcare and life sciences, and can speak credibly to their security and compliance concerns.
We are looking for someone excited to help define how enterprises should think about security and compliance in the age of AI. How do MCP, autonomous agents, and RBAC work together? If working at the intersection of AI adoption and regulated industries excites you, this is the role for you.
Responsibilities:
Serve as the primary security and compliance expert during customer engagements, addressing technical questions about Claude's architecture, data flows, encryption, access controls, and deployment models.
Partner with CISOs, security architects, and compliance teams at healthcare and life sciences organizations to understand their security requirements and design solutions that meet regulatory standards (HIPAA, GxP, HITECH, SOC 2, PCI-DSS, GDPR, federal mandates, etc)
Lead technical deep-dives on network architecture, data residency, API security, authentication/authorization, audit logging, and integration patterns for regulated environments.
Support enterprise security reviews, vendor assessments, and due diligence processes by providing detailed technical documentation and expert guidance.
Collaborate with GTM and Applied AI teams before and after customer engagements to align on strategy, prepare for security discussions, and ensure continuity from initial conversations through deployment.
Partner closely with Anthropic’s product and engineering teams to deeply understand Claude's security capabilities, provide real-time customer feedback on feature gaps and priorities, help assess technical feasibility of customer-specific security requirements, and influence roadmap priorities.
Develop and maintain security-focused collateral, reference architectures, and best practices documentation for regulated industries.
Lead enablement and create content for GTM and Applied AI Teams that helps them inform customers upstream about key security requirements and considerations.
Travel regularly to customer sites for security workshops, architecture reviews, and strategic account meetings.
You may be a good fit if you have:
8+ years of experience in enterprise security, cloud architecture, or technical pre-sales, with significant exposure to regulated industries (healthcare and life sciences).
Deep technical knowledge of enterprise security concepts: network security, identity and access management, encryption (at rest and in transit), API security, and audit/logging requirements.
Experience navigating compliance frameworks relevant to healthcare and life sciences organizations (HIPAA, GxP, HITECH, SOC 2, PCI-DSS, and GDPR).
A track record of engaging with CISOs, security teams, and compliance officers at large enterprises.
Strong understanding of cloud architecture and deployment models (AWS, Azure, GCP), including VPCs, private endpoints, and hybrid connectivity.
Excellent communication skills, including the ability to explain complex security topics clearly to both technical and non-technical audiences.
The ability to navigate ambiguity and move fast in a rapidly evolving market.
A collaborative mindset: sales at Anthropic is a team sport.
Excitement about AI's potential to transform highly regulated industries, and a genuine desire to help customers adopt it safely and responsibly.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$315,000
—
$380,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote Ireland; Remote, Germany; Remote, Spain; Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
Senior Professional Services, Engagement Manager
An overview of this role
As a Senior Professional Services Engagement Manager, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes.
Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives. In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.
Some examples of our projects
Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work
What you'll do
Build trusted advisor relationships with division chiefs, program managers, and technical leaders
Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements
Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.
What you'll bring
Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.
The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the
Professional Services Engagement Management handbook page
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Poland; Bulgaria
On behalf of
SafetyTech Client #1
, SD Solutions is looking for a highly motivated and technically proficient
Vulnerability Researcher
to join our security research division
.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
We are seeking a highly motivated and technically proficient Vulnerability Researcher to join our security research division.
This role is dedicated to determining the true intent behind cybersecurity prompts submitted to an AI system that the system could not confidently classify as benign or malicious, with a focus on vulnerability research, exploit development, and reverse engineering.
You need to be independent, attentive to details, organized, eager to learn new things, and eager to research and solve complex problems.
Responsibilities:
Review cybersecurity prompts submitted to an AI system that the system could not confidently classify as benign or malicious
Determine the underlying intent and goal behind each prompt, and assess whether the user is pursuing a legitimate purpose or an intent to cause harm
Apply deep domain expertise to judge the technical context, specificity, and real-world uplift a response would give an attacker
Annotate each prompt with an intent label and a clear written rationale, following the project guidelines
Independently annotate the same prompts as a second researcher; cases where researchers disagree are escalated to a reviewer
Flag ambiguous cases, emerging attack techniques, and gaps in the guidelines, and help improve them
Requirements:
Minimum of 5 years
of proven, hands-on experience
in vulnerability research and reverse engineering
Proven ability to discover vulnerabilities through fuzzing, static and dynamic analysis, and patch diffing
Exploit development experience, including memory corruption, heap exploitation, ROP, and mitigation bypasses (ASLR, DEP, CFI)
Fluent use of IDA, Ghidra, Binary Ninja, and debuggers (WinDbg, GDB, LLDB) on x86/x64 and ARM binaries
Understanding of the CVE lifecycle, n-day versus 0-day work, and how public PoCs are weaponized
Strong analytical judgment: able to infer a user's underlying goal from a short prompt and separate defensive, educational, and research use from attack preparation
Clear written communication in English, with the ability to document your reasoning concisely
Nice to have:
OSED, OSEE, GIAC GXPN
Demonstrated online achievements, write-ups, or contributions on platforms such as HackTheBox, Pwn2Own, TryHackMe, Bug Bounty programs, or published security research
About the company:
A company building specialized evaluation infrastructure for AI safety and robustness testing. Their platform simulates adversarial conditions used by AI development teams to validate agent behavior before deployment. Currently expanding a freelance contributor pool for scenario and environment development.
By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy
https://sd-solutions.breezy.hr/privacy-notice
, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.
Location: Lithuania
Workplace: Hybrid
ABOUT ENEBA
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
ABOUT THE TEAM
Before a gamer buys from Eneba, they look us up online. What they find in the results, such as our Trustpilot score, review snippets and community threads, often decides whether they trust us enough to purchase. Reviews and opinions also shape what search engines show about us, and that shapes what the next customer believes.
The Reputation and Community Operations team manages that. We track how Eneba is perceived, work out what is driving it, and act on it, so that the story people find about us is accurate, current and earned.
ABOUT YOU
As a Reputation and Community Operations Specialist, you will read the public signals about Eneba, respond where it matters, and bring what you learn to the teams who can fix the root causes. You will also help build a community that is healthy and welcoming. We want to strengthen our team with a flexible person who writes well, stays calm under pressure and is curious about why customers feel the way they do.
RESPONSIBILITIES
- Monitor and respond to feedback: Track reviews, ratings and community discussions about Eneba, and respond where it has the most impact.
- Analyse sentiment trends: Identify the factors behind changes in public sentiment and present clear, evidence-based findings.
- Escalate and resolve recurring issues: Raise recurring issues with Support, Product and other teams, with supporting evidence and a defined ask, and follow up until they are resolved.
- Engage with the community: Take part in community spaces as a genuine, recognisable presence. Welcome new members, answer questions, de-escalate tense discussions and pass member feedback on to the relevant teams.
- Report on and improve public ratings: Contribute to regular reporting and, over time, take ownership of initiatives to improve Eneba’s public ratings.
REQUIREMENTS
- Less than a year of hands-on experience taking part in and/or growing online communities on platforms such as Reddit and Discord, along with a background in customer support, community management, social media or reputation management, and a real interest in gaming culture.
- Excellent written English and the ability to handle customers with clear, empathetic and professional communication, staying composed in difficult conversations and committed to resolving issues.
- A structured, organised approach to work, with strong ownership, a proactive mindset, and the ability to manage several priorities and work across teams independently.
- Curiosity about what drives customer sentiment, and confidence interpreting data trends.
- Flexibility and adaptability to work in a shift-based schedule, including occasional late evenings and weekends, particularly around major game releases and other high-impact periods.
COMPENSATION: €21,420 - €22,260 A YEAR;
Salary ranges may vary. We're seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.
We're an international team and our business language of choice is English. Good English level is required, proficiency is preferred.
WHAT IT'S LIKE TO WORK AT ENEBA
- Opportunity to help scale a unique product.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Paid volunteering opportunities.
- Work location of your choice: office, remote, opportunity to work and travel.
- Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
What does software planning look like when people and artificial intelligence agents work together? As a Staff Product Manager for Planning at GitLab, you'll help answer that question and lead the team toward a clear product direction. This isn't just about improving traditional agile planning. You'll rethink how intent becomes actionable work, how that work moves through software development, and where human involvement is needed.
You'll develop a point of view on planning's future and turn it into product decisions with engineering, design, and product leadership. That includes exploring how planning could connect work to business priorities and budgets, rather than assuming the answer is already decided. Alongside that strategic work, you'll share ownership of existing planning capabilities with another product manager.
We're opening this role at Staff level, with flexibility to consider Principal level based on your experience and scope of impact.
What you'll do
Define a clear direction for planning as software development shifts toward collaboration between people and artificial intelligence agents, and help the team move from open questions to concrete priorities.
Shape how users capture intent, break it into actionable work, and determine which work can proceed autonomously and which needs human involvement.
Evaluate whether and how planning should connect software delivery to company priorities, business objectives, and budgets.
Share ownership of planning capabilities, including work items, boards, specifications, and portfolio planning, with a fellow product manager. Help define how that scope is divided.
Work with engineering and design to translate product direction into a roadmap and improvements to planning workflows across GitLab.
Communicate your recommendations clearly to senior leaders, challenge assumptions constructively, and lead the team through changes in direction.
What you'll bring
Experience leading product strategy and execution for software development, developer tools, or planning products, with the depth to make decisions in a specialized product area.
A strong understanding of software development and development and operations (DevOps) workflows, including how planning decisions affect downstream delivery.
The ability to form and defend a product point of view in an uncertain, changing market, while staying open to different ideas.
Clear communication with technical teams and senior executives, including experience challenging leadership decisions constructively and building support for a direction.
The ability to connect a forward-looking strategy to practical product decisions and work collaboratively across product, engineering, and design.
About the team
The Planning team builds the capabilities at the start of GitLab's software development workflow, including work items, boards, specifications, and portfolio planning. Decisions here affect how work moves through the rest of the platform, so the team's scope extends beyond standalone project management tools.
You'll work alongside another product manager and partner with engineering and design across this product area. The division of product ownership is still being shaped, and you'll help define it. The hiring manager wants you to bring a different perspective, question established approaches, and challenge senior leaders constructively, with room to influence decisions beyond your immediate product scope.
GitLab's mission is to enable everyone to contribute to and co-create the software that powers our world. Our platform brings software development, security, and operations together.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$168,000
—
$285,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: London, UK
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Anthropic is growing quickly across EMEA, and we need recruiters who can help us hire exceptional people into the teams that keep the company running and bring our work to customers. We’re looking for a Recruiter to join our Talent team in London to own full-cycle recruiting for either our G&A functions (Finance, Legal, People, and related areas) and our Go-To-Market organization (Sales, Marketing, Partnerships, and Customer-facing roles), depending on business need and your background.
This is a full-cycle individual-contributor role for a strong recruiter who can run an excellent process end to end—sourcing, screening, managing stakeholders, and closing. You’ll partner with hiring managers across EMEA to understand what great looks like, build healthy pipelines, and deliver a candidate experience that reflects Anthropic’s values. You’ll work in a fast-moving environment where priorities shift, and you’ll have real ownership over the roles you run.
We’re open to candidates whose strength is in G&A recruiting or in GTM recruiting; in your application, tell us where your experience is deepest.
Key Responsibilities
Own full-cycle recruiting for a portfolio of G&A or GTM roles across EMEA—from intake through offer and close
Partner with hiring managers to scope roles, calibrate the bar, and build effective sourcing strategies
Source and engage high-quality active and passive candidates, building diverse and competitive pipelines
Run structured, rigorous, and candidate-centric interview processes that uphold Anthropic’s hiring bar
Manage candidates through the process with clear communication and a great experience at every stage
Collaborate with the broader Talent team, People Partners, and Compensation to structure offers and guide candidates to close
Use data to track pipeline health and share insight that helps hiring managers make good decisions
Minimum Qualifications
4+ years of full-cycle recruiting experience in either G&A (Finance, Legal, People) or GTM (Sales, Marketing, Partnerships) hiring
Track record of closing strong candidates in competitive markets
Familiarity with the EMEA talent landscape and comfort recruiting across multiple countries
Strong stakeholder management—you build trust and partnership with hiring managers
Excellent organization and the ability to manage multiple searches at once without dropping details
Clear, direct communication style and a bias toward action
Comfort operating with ambiguity in a fast-moving environment
Genuine interest in Anthropic’s mission and the role recruiting plays in achieving it
Preferred Qualifications
Experience recruiting at a high-growth technology, AI, or machine learning company
Experience recruiting across both G&A and GTM functions
Experience hiring across multiple EMEA markets, including the UK and Ireland
Familiarity with Greenhouse or similar ATS platforms
Additional European language skills relevant to hiring across the region
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
£105,000
—
£105,000 GBP
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: United Kingdom; Ireland
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue.
You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.
WHAT THIS LOOKS LIKE DAY TO DAY
You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
REQUIREMENTS
- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
- Proven experience of owning and managing a defined Book of Business
- Fluent in English
- Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Self-motivated and able to work independently in a remote or distributed team environment
LOCATION
This role is remote-first, so it can be executed from anywhere in the UK or Ireland.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview:
We are looking for an experienced Senior Data Engineer to design, develop and operate trusted, scalable data solutions that power decision-making and transformation across Sony Interactive Entertainment (SIE). Working within Player Data Engineering, you will build reusable data pipelines, integration services and curated data products for business domains including Commerce, hardware, game play, products and services, and accounts.
This is a hands-on senior individual contributor role. You will partner with engineering, platform, product and business teams. Take end-to-end ownership of complex solutions and raise engineering standards through technical leadership and mentoring. You will help create reliable, governed and AI-ready Player data foundations.
What you'll be doing:
Design, deliver and maintain Player data solutions
Design, build, test and maintain robust batch and near-real-time data pipelines and ETL/ELT workflows across Player data systems, APIs, Snowflake Db and cloud data environments.
Develop reusable, well-documented data models and domain-aligned data products, translating complex business logic into reliable engineering solutions.
Lead technical design for assigned initiatives, evaluate trade-offs, and ensure solutions are scalable, secure, maintainable and cost-effective.
Own quality, reliability and operations
Own solutions throughout the engineering lifecycle, from requirements and design through deployment, monitoring, incident resolution and continuous improvement.
Implement automated testing, data validation, reconciliation, lineage, observability, alerting and operational runbooks.
Apply engineering practices including version control, code review, CI/CD, infrastructure automation and appropriate change controls; improve performance and platform efficiency.
Provide technical leadership and collaborate
Mentor engineers, lead technical reviews and contribute to shared patterns, coding standards and communities of practice.
Partner with TPM’s, business stakeholders, architects, security, governance, analytics and platform teams to clarify requirements, dependencies and data ownership.
Proactively identify delivery risks, technical debt and cross-team dependencies; communicate progress, options and recommendations clearly.
Enable trusted data for analytics, planning, automation and AI use cases while respecting privacy, security and access controls.
What we're looking for:
Typically 5+ years of professional data engineering or software engineering experience, including ownership of complex production data solutions.
Experience designing data pipelines and transformations using modern ETL/ELT tools and frameworks, such as dbt, Ab Initio or equivalent technologies.
Solid experience with cloud data platforms and warehouses, particularly Snowflake; knowledge of data modelling, dimensional design and data product principles.
Experience with orchestration, Kubernetes, Git-based workflows, automated testing, CI/CD, monitoring and troubleshooting production data services.
Understanding of data security, access management, data quality, governance and regulatory considerations in enterprise environments.
Experience leveraging AI coding assistants, agentic workflows, and AI-driven development tools to accelerate engineering productivity and improve code quality.
Familiarity with building or integrating AI agents into data engineering workflows would be a strong plus.
Ability to influence technical decisions, mentor peers and communicate effectively with engineering and non-technical stakeholders.
Bachelor’s degree in a relevant discipline or equivalent practical experience.
Desirable Experience
Strong hands-on SQL and Python skills, with experience in distributed data processing using PySpark and/or Databricks.
Experience with AWS services, APIs, event-driven integration and infrastructure as code.
Exposure to AI/ML data preparation, data observability, metadata management and modern data governance practices.
Experience working with globally distributed teams and supporting cross-functional transformation programs.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
We're looking for a promising new Product Manager Intern who is excited about gaining hands-on experience in a friendly and fast-paced environment. At 1Password, the Product Management organization plays a key role to ensure our products and features solve the most important customer problems. As a Product Manager Intern, you will work closely with development, design, and other functions to deliver solutions that have both customer and business value. The End User Experience team is responsible for the daily activities of users across B2C and B2B. We are also stewards of the Family Organizer role. This is a MASSIVE surface area to cover and a huge opportunity for someone looking for a challenging new role.
We'll help you gain valuable experience and realize your potential as a product manager, and hope that you'll leave us with a passion for learning, some new friends, and the self-confidence to take on whatever comes next.
This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.
What You Can Expect:
- Develop deep customer empathy through interviews, research, and data analysis
- Work closely with your counterparts in development and design to scope and deliver impactful features
- Assist in gathering new evidence of problems in the customer base and market
- Represent Product Management in various meetings such as agile ceremonies
- Perform research on competition and trends as needed
- Use and help mature the implementation of our Product Management processes and tooling, particularly with AI
What we're looking for:
- Confidence: A willingness to take on new challenges, and see them through to completion.
- Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
- Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
- Teamwork: We work together, and succeed as a team!
Bonus points for:
- Experience writing and refining detailed requirements.
- An understanding of general technologies, coding tools, and leveraging AI
- Exposure to Pragmatic Marketing or other Product Management frameworks.
- Personal experience using 1Password (or other password managers).
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
🏝 Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
💖 Company-wide wellness days (1 per quarter)
🌎 Employee-led inclusion and belonging programs and ERGs
🏠 Remote-first environment
🏆 Peer-to-peer recognition through Bonusly
💡 1Password University access and learning sessions
🥳 Monthly internship events and socials
1Password is part of Team True North https://www.communitech.ca/how-we-help/team-true-north/ , a comprehensive group of Canadian tech firms with performance and growth rates that match the top 1% of companies worldwide – companies with the highest probability of reaching $1 billion in annual revenue. We believe in tech for good, and establishing Canada as a preferred destination for growing careers wherever we can!
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Developer Interfaces builds the tools developers and AI agents use to work with 1Password from code. We own the 1Password CLI and we are building out the SDKs and the public developer API experience. Our goal is to make every one of those surfaces feel like one product that is fast, consistent and secure by default. The work sits where developer experience meets security, so the problems are real and the bar for correctness is high.
This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.
What You Can Expect:
- Ship features and fixes in the 1Password CLI, written in Go and Rust, that developers use every day in terminals, scripts and CI pipelines.
- Measure and improve CLI and SDK performance with benchmarks and usage data.
- Write a short design doc before you build, get feedback from senior engineers, then carry the work through code review, testing and release.
- Learn how a security company builds developer tools, from authentication flows like OAuth to handling secrets safely.
- Use AI coding tools with judgment. You review and verify what they produce, and you own every line you submit.
What we're looking for:
- Confidence: A willingness to take on new challenges, and see them through to completion.
- Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
- Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
- Teamwork: We work together, and succeed as a team!
Bonus points for:
- Experience with Go or Rust
- You built a CLI, library or API that other people actually used
- Familiarity with OAuth 2.0 or other authentication flows
- Experience with developer docs, OpenAPI specs or static site generators
- Interest in how AI agents use developer tools
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
🏝 Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
💖 Company-wide wellness days (1 per quarter)
🌎 Employee-led inclusion and belonging programs and ERGs
🏠 Remote-first environment
🏆 Peer-to-peer recognition through Bonusly
💡 1Password University access and learning sessions
🥳 Monthly internship events and socials
1Password is part of Team True North https://www.communitech.ca/how-we-help/team-true-north/ , a comprehensive group of Canadian tech firms with performance and growth rates that match the top 1% of companies worldwide – companies with the highest probability of reaching $1 billion in annual revenue. We believe in tech for good, and establishing Canada as a preferred destination for growing careers wherever we can!
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
You’ll join our Credential Brokering team. We build and scale our newest platform that enables granular access for humans, agents and machines. This is a unique opportunity to contribute to the early stages of this new platform while it’s rapidly gaining traction. You’ll build reliable credential infrastructure that empowers all major runtimes, and help keep people in control of their access while they adopt AI.
This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.
What You Can Expect:
- You’ll participate in the entire software lifecycle and have opportunities to contribute ideas, build PoCs, take user- and partner feedback for our platform, and ship features and improvements in production.
- Participate in the entire software development lifecycle.
- Contribute ideas and build proofs of concept (PoCs).
- Incorporate user and partner feedback into our platform.
- Ship features and improvements to production.
What we're looking for:
- Confidence: A willingness to take on new challenges, and see them through to completion.
- Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
- Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
- Teamwork: We work together, and succeed as a team!
Bonus points for:
- Back end development experience with Go or Rust.
- Experience building developer interfaces and platforms; APIs enabling your developer customers to build new products on top.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
🏝 Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
💖 Company-wide wellness days (1 per quarter)
🌎 Employee-led inclusion and belonging programs and ERGs
🏠 Remote-first environment
🏆 Peer-to-peer recognition through Bonusly
💡 1Password University access and learning sessions
🥳 Monthly internship events and socials
1Password is part of Team True North https://www.communitech.ca/how-we-help/team-true-north/ , a comprehensive group of Canadian tech firms with performance and growth rates that match the top 1% of companies worldwide – companies with the highest probability of reaching $1 billion in annual revenue. We believe in tech for good, and establishing Canada as a preferred destination for growing careers wherever we can!
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
The IT Support team helps 1Password employees get the technology they need to do their best work every day. We combine hands-on troubleshooting with modern tools, AI, and workflow automation to resolve issues and elevate the overall employee experience. As an intern on our team, you’ll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows.
This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.
What You Can Expect:
- Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team.
- Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager’s review.
- Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leverage AI toolkit.
- Collaborating with people across the department like IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams.
- User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance.
What we're looking for:
- Confidence: A willingness to take on new challenges, and see them through to completion.
- Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
- Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
- Teamwork: We work together, and succeed as a team!
Bonus points for:
- Organization and attention to detail: Keeps ticket information accurate, tracks deadlines, and follows through on outstanding tasks.
- Clear, professional communication: Writes useful ticket notes, asks focused questions, and provides courteous updates to users and technicians.
- Prioritization and sound judgment: Follows established urgency guidelines, recognizes when a ticket needs attention, and escalates appropriately.
- Basic technical literacy and willingness to learn: Understands common workplace technology and can follow troubleshooting guides and learn Freshservice workflows.
- Discretion and respect for access boundaries: Handles information carefully, follows documented procedures, and recognizes when a request requires additional discovery or authorization
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
🏝 Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
💖 Company-wide wellness days (1 per quarter)
🌎 Employee-led inclusion and belonging programs and ERGs
🏠 Remote-first environment
🏆 Peer-to-peer recognition through Bonusly
💡 1Password University access and learning sessions
🥳 Monthly internship events and socials
1Password is part of Team True North https://www.communitech.ca/how-we-help/team-true-north/ , a comprehensive group of Canadian tech firms with performance and growth rates that match the top 1% of companies worldwide – companies with the highest probability of reaching $1 billion in annual revenue. We believe in tech for good, and establishing Canada as a preferred destination for growing careers wherever we can!
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote (Canada)
Workplace: Remote
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
About the team
The Fraud Countermeasures team is part of Data Science, and it's how Wealthsimple grows safely. We balance fraud losses with client friction, so legitimate clients can use their money without jumping through hoops. We work in small pods that pair a fraud countermeasures lead with a data scientist and an analytics developer, and we sit alongside Product and Engineering on every new feature launch. We use data to make every decision, and we use AI tools to move faster. If you want to work on hard problems with people who care about craft, you'll fit right in.
About the role
Card fraud is one of the highest-stakes problems at Wealthsimple, and this role owns the strategy for it. You'll set direction for how we prevent application, transaction and account takeover fraud across our card products, and you'll do it independently, with real accountability for the outcome. This is a Staff individual contributor role with manager-level impact: you'll lead through expertise and influence, not direct reports. It's open to candidates in any timezone in Canada.
What you'll do
- Own fraud strategy and execution across application, transaction and account takeover fraud for Wealthsimple's card products.
- Manage the card fraud loss budget as our volumes grow, and guard against the fraud attacks that can blow a budget up.
- Design, backtest, ship and tune detection rules, and set decision thresholds on ML risk scores.
- Weigh fraud losses prevented against operational cost and client experience before you recommend an approach.
- Partner with Product and Engineering to build controls that stop fraud without blocking legitimate clients, like step-up authentication instead of a hard decline.
- Guide the data scientists and analytics developers in your pod, and mentor junior teammates on strategy, rule building and problem-solving.
Skills you bring
- 6+ years of experience in fraud prevention, including 3+ years working directly on card fraud (prepaid or credit) at an issuer, fintech or payments platform.
- Hands-on ownership of card fraud strategy across application, transaction and account takeover fraud.
- Advanced SQL. You write complex queries against transaction-level data yourself, without waiting for an analyst to pull it.
- A track record of building, backtesting, shipping and tuning fraud rules, and explaining the precision, catch rate and approval rate impact of each.
- Experience quantifying fraud savings against operational and client experience costs to make a clear recommendation.
- Experience using AI tools in your daily work, and examples of where they changed your output.
- The ability to influence Product, Engineering, credit risk, operations and external vendors toward a decision without direct authority.
- Clear communication with technical and non-technical audiences, including senior leadership.
- Nice to have: Knowledge of Visa and Mastercard network rules, dispute processes and chargeback rails.
Who you are
- You set direction on your own and take ownership over outcomes for your space, from fighting fraud attacks to minimizing client friction.
- You make decisions with numbers behind them, and you're honest about what the numbers can't tell you.
- You lead through influence. You can get a roadmap conversation to go your way by rallying others around shared objectives.
- You use AI to aide in your workflow, and know when to question it’s outputs
- You share what you know, and you make the people around you sharper
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
We are looking for an experienced IT Engineer II to join Checkout’s IT Engineering team, supporting Workplace Technology. In this generalist role, you will work across the services and platforms managed by the team, helping colleagues get the technology they need while keeping those services secure, reliable, and easy to use.
You will contribute across areas such as identity and access, end-user devices, collaboration and productivity platforms, IT assets and licences, and office technology. You are not expected to be a subject matter expert in every product. Instead, you bring strong technical foundations, depth in one or more areas, and the curiosity to build working knowledge across the wider portfolio.
At this level, you can confidently resolve all but the most complex problems affecting the team. You will own operational outcomes, deliver small-to-medium projects independently, and work with colleagues and stakeholders to improve the services we provide across Checkout.
HOW YOU’LL MAKE AN IMPACT
- Cross-Portfolio Service Ownership: Administer and improve services across the Workplace Technology portfolio. This may include Okta, Google Workspace, Atlassian, macOS and Windows endpoint management through tools such as Jamf and Microsoft Intune, IT asset and licence processes, and office technology.
- Identity and Access: Support secure identity lifecycle and access management, including joiner, mover, and leaver activities, single sign-on, group and role administration, and least-privilege access.
- End-User Technology: Help manage and support company endpoints and workplace services. Apply approved configurations and security controls, troubleshoot issues, and contribute to a consistent employee experience across platforms.
- Platform Administration: Configure and maintain team-managed applications and services. Learn unfamiliar platforms quickly, follow established governance, and identify when a change needs specialist or security review.
- Operational Excellence: Provide dependable operational support, maintain clear documentation and runbooks, and help the team improve service quality, reliability, and supportability.
- Incident and Change Management: Own incidents through the full lifecycle, from triage, prioritisation, and stakeholder communication through safe service restoration, root-cause analysis, and follow-up actions. Maintain accurate incident records, capture decisions and remediation, and document recurring issues and operational procedures in clear, current runbooks and knowledge articles. Plan and implement changes safely, with appropriate testing, approvals, and rollback plans.
- Project Delivery: Plan and deliver small-to-medium technical projects, coordinating with stakeholders and other teams to manage dependencies, risks, and outcomes.
- Automation and Improvement: Identify repeatable manual work and service friction. Propose or build appropriately controlled automation and simpler workflows to reduce toil and improve consistency.
- Asset and Licence Management: Support accurate technology inventory, licence administration, and lifecycle processes, helping the team make effective and responsible use of its tools and equipment.
- Knowledge Sharing: Share learning across the team, contribute to onboarding and operational guidance, and support colleagues as they develop their technical skills.
WHAT WE’RE LOOKING FOR
- Experience: Typically 2-3+ years in IT engineering, workplace technology, systems administration, or a similar technical role.
- Technical Breadth: Practical experience supporting or administering a range of workplace technology services. You have a strong foundation in at least one relevant area and are motivated to build capability across others.
- Relevant Platforms: Experience with some of the following is useful: identity and access management (for example, Okta and SSO); Google Workspace; Atlassian products; macOS or Windows endpoint management (for example, Jamf or Microsoft Intune); SaaS administration; IT asset or licence management; or office technology. You do not need experience with every product listed.
- Security Mindset: Understand the importance of least privilege, secure configuration, data protection, auditability, and careful change management. You know when to escalate a risk or seek specialist guidance.
- Problem Solving: Take a logical, evidence-led approach to troubleshooting. Explain technical options and trade-offs clearly, and distinguish between immediate mitigation and long-term resolution.
- Ownership: Take responsibility for work from investigation through resolution and follow-up. Care about the long-term health of the services you support, not only closing individual requests.
- Communication: Work effectively with colleagues, stakeholders, and technical teams. Translate technical detail into clear updates and provide helpful, user-focused support.
- Adaptability: Comfortable working across a varied technology estate, learning new tools, and balancing planned delivery with operational priorities in a changing environment.
- Teamwork: Share knowledge, ask for help when needed, and contribute positively to a team that works across multiple technical domains.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: United Arab Emirates
Workplace: Hybrid
CUSTOMER EXCELLENCE SPECIALIST
- Location: UAE
- Department: Customer Excellence – Data
- Reports to: Customer Excellence Manager
- Employment type: Permanent
- Work model: Remote (shift-based including 1 weekend shift per month, no night shifts)
- Employment is subject to applicable security screening (incl. SUPO, where required).
WHY THIS ROLE MATTERS
Deliver seamless, high-quality customer experiences across UAE region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.
As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.
WHO WE ARE
ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.
Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.
Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.
YOUR DAY-TO-DAY RESPONSIBILITIES
Regular Customer Excellence Responsibilities
Order Management:
- Oversee the entire order process, from submission to the delivery of the final product.
- Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.
Satellite Resource Planning:
- Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
- Perform SAR image quality control to maintain high standards.
Customer Interaction:
- Resolve customer inquiries and complaints promptly.
- Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
- Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.
Process Improvement:
- Contribute to the enhancement of existing processes and documentation.
- Report to management on key performance metrics and anomalies.
Product Knowledge:
- Maintain a thorough understanding of the company’s products, support, and services.
Governmental and Commercial Contracts:
- Serve as the point of contact for UAE's governmental contracts and commercial clients.
- Conduct feasibility studies and effectively communicate results to customers.
Relationship Building:
- Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
Training and Progress Monitoring:
- Coordinate and conduct service training for both internal and external customers.
- Monitor order progress closely, proactively identifying and resolving potential issues
Reporting:
- Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).
REQUIREMENTS
Must haves:
- Proven experience in customer excellence or account management roles.
- Strong analytical and problem-solving skills with attention to detail.
- Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains.
- Excellent verbal and written communication in English and Arabic
Key Competences
- Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication.
- Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment.
- Ownership & Action: Takes accountability for order performance and customer satisfaction.
- Team Player: Collaborates effectively with global colleagues and cross-functional teams.
- Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.
Application Process
- TA Screen Interview
- HM interview
- Task Stage
- Task-based interview
- Final Interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
ГибридseniorTimezone Anchor: Based in Canada to deliver seamless, sustainable timezone coverage for our North American enterprise customers alongside our Italy-based engineering team
leadDeliveroo; London, United Kingdom; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
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