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Location: Barcelona, Spain RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market. This is a remote position open to candidates based in Catalonia, Spain. What You’ll Do: Expand and consolidate presence in the assigned territory; Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; Collaborate with the sales team to identify and grow opportunities within the territory; Follow-up with existing and new partners in order to provide system training; Position the brand within the travel trade through ongoing product presentations and networking events; Address incident issues, ensuring partners support; Payments control: oversee and ensure accuracy in transaction processing; Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Maximize and develop API deals with the potential and existing partners. Requirements Must have: Relevant Experience . Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry; Market Knowledge . In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Competence in API technology deals is a plus. CRM knowledge. Language knowledge. Advanced English and Spanish, Calatan is highly desired; Travel Requirements . Up to 50% of travel time may be required; Must have a car/motorbike and valid driver's license. Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers; Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player; International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Singapore Riot Games was founded on the principle that putting players first leads to the exceptional. In 2009, we released League of Legends - today, millions log in every month. As we expand our global content, the Singapore Studio plays a key role in developing League ’s cosmetics in partnership with Riot LA, maintaining craft quality and consistency across regions. We’re looking for a Manager, 3D Character Art, Skins – League of Legends who is a humble yet confident craft leader, passionate about stylized art, champion fantasy, and visual storytelling through form, color, and material detail. You’ll lead and mentor 3D artists, guide craft quality for cosmetic skins, and collaborate with Riot LA partners to ensure every asset meets League’s world class standard for clarity, style, and player delight. Responsibilities: Lead and mentor a team of 3D artists, providing clear feedback, guidance, and support for both craft development and career growth. Uphold the quality bar for League of Legends cosmetics skins, ensuring consistency, readability, and alignment with League’s visual style. Provide actionable, timely feedback to Singapore artists and partner studios, ensuring all 3D assets meet Riot’s standards for craftsmanship, performance, and integration. Collaborate closely with the Associate Art Director and Riot LA’s Art and Product leadership to interpret and execute League’s creative and artistic vision for cosmetics skins. Maintain close alignment with Concept, Technical Art, Rigging, Animation, and VFX teams to ensure cosmetics skins integrate smoothly into production pipelines. Review and evaluate cosmetics skins work from partner studios and internal artists, identifying opportunities to improve quality, efficiency, or player readability. Partner with production to plan and manage 3D schedules, identify risks early, and ensure sustainable, high-quality delivery. Contribute to documentation, style guides, and visual benchmarks to clarify quality expectations for internal and partner teams. Occasionally contribute hands-on when needed - particularly for high-impact assets - to guide quality and model craft excellence. Foster a culture of collaboration, learning, and feedback that empowers artists to push their craft while maintaining sustainable, player-focused production. Required Qualifications: 7+ years of professional experience in 3D art for games, including stylized character or cosmetics work. 2+ years in a lead or supervisory role providing feedback, mentorship, and guidance to individual contributors. Deep understanding of modeling, sculpting, and texturing fundamentals, including stylized hand painted techniques and PBR workflows. Strong understanding of art fundamentals including anatomy, form, proportion, and design. Strong experience working with modeling, sculpting, and texturing tools such as Maya, ZBrush, and Substance Painter. Experience managing or reviewing outsourced 3D art production, including providing clear, actionable feedback to internal artists and external partner studios to ensure assets meet quality and style standards. Excellent communication and collaboration skills, with the ability to work effectively across concept, animation, tech art, and production teams. Fluent in English, able to articulate feedback and creative intent clearly across teams and cultures. Passion for League of Legends and its champions, with player empathy to evaluate cosmetics for clarity, appeal, and impact. Desired Qualifications: AAA experience creating stylized cosmetics or character skins for live games. Familiarity with League of Legends’ art style, tools, and pipelines. Experience collaborating with distributed or co-development teams across regions. Multilingual ability (Mandarin or other regional languages) to communicate effectively with partner studios. Our Perks: Full relocation support Comprehensive health insurance for you, your spouse, and children Open paid time off Retirement benefits with company matching Life insurance, parental leave, plus short-term and long-term disability Play Fund so you can deepen your knowledge of our players and community through games We’ll double down on your donations of time and money to non-profits Success in this role comes from combining deep 3D craft expertise with clear communication and leadership - guiding Singapore and partner teams to deliver League of Legends cosmetics skins that capture clarity, craftsmanship, and champion spirit, delighting players around the world.

Location: New York City, NY; San Francisco, CA; Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercialization. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You'll be responsible for managing and enhancing processes that support rapid product growth. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there. Responsibilities Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM. Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams You may be a good fit if you have Experience building and running new product introduction processes Experience building capabilities and solutions that enable launching in new ways, from pricing to geographies 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus) Strong working knowledge of billing systems, subscription management, and payments platforms Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond Willing to roll up your sleeves and do the operational work of building while also leading a team Experience with automation initiatives and partnering with engineering teams to build operational tooling Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously Excitement about building the operational backbone that enables Anthropic to stay on the exponential The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $190,000 — $300,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote US At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role Millions of people use the Affirm Card, but we don’t yet give them a reason to keep coming back beyond the product itself. You’ll build our consumer loyalty program from scratch: what people earn, how they move up, and why Affirm becomes their default way to pay. What you’ll do Own the vision and roadmap for Affirm’s consumer loyalty program, setting the hypotheses, success metrics, and sequencing across multiple quarters Launch the first version of rewards and tiers, including earn mechanics, member benefits, redemption, and the surfaces that make the value obvious in app, at checkout, and after a purchase Build the engagement loops (progress, milestones, personalized offers) that turn a one-time borrower into someone who reaches for Affirm every week Own the program economics: reward liability, funding mix across merchant-funded offers, interchange and network incentives, and the case for incremental GMV against cost per member Set up the measurement foundation for loyalty, including holdouts, incrementality testing and long-run LTV, then tune earn and burn rates and tier thresholds off what the data says Partner with Risk, Credit, Legal, Compliance, Finance and Marketing to design rewards that are compliant and clearly disclosed, with no hidden fees or fine print that surprises people Align senior stakeholders and pull together dependencies across Card, Shopping, Servicing and Marketing, leading embedded engineering and design pods through a lot of ambiguity What we look for 8+ years in Product Management, with a track record in consumer mobile apps, fintech, or neobanks Built or scaled a loyalty, rewards or engagement program: card rewards, points, tiers, subscription benefits, or something equivalent. You know earn and burn mechanics and what makes a program pay for itself History of launching products from scratch, not just optimizing what already exists Owned repeat usage, cohort retention or share of wallet as a primary metric, and know which levers actually move them Comfortable building the financial model yourself and defending reward cost, funding mix and payback to Finance and leadership Strong UX instincts and a high bar for design. You know the difference between a reward that feels good and a badge buried in a settings menu Deep fluency in experiment design, incrementality/attribution, and LTV measurement; data chops (SQL/Amplitude-level self-serve) and a bias for shipping, learning and iterating quickly Track record shipping consumer financial or regulated products; comfort partnering with Risk/Credit, Legal, and Compliance Excellent cross-functional leadership, including experience leading without authority AI tools like Claude Code, Cursor, and others to research, analyze and prototype, and help develop better product vision Bachelor’s degree in a related field or equivalent practical experience Base Pay Grade - P Equity Grade - 13 Employees new to Affirm typically come in at the start of the pay range . Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $290,000 USA base pay range (all other U.S. states) per year: $204,000 - $264,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: Remote Canada; Toronto, Ontario Workplace: Remote Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. THE ADVENTURE AHEAD This is a partner marketing role built for pipeline. You'll turn a small number of high-potential partnerships (think AWS, Deloitte, and Carahsoft) into real, measurable revenue channels. You'll also be our enterprise marketing lead for regulated industries, specifically life sciences and government, where trust, compliance, and the right partner relationships decide who wins. The objective is clear, but the playbook is yours to define. Some weeks you'll build an account plan with an AWS demand gen partner. Other weeks you'll plan a field event for healthcare or federal buyers, or work with sales on a named account list. The goal is to leverage partner channels to generate Enterprise, public sector and life sciences pipeline. 🗓️ THE DAY-TO-DAY Partner Marketing That Generates Pipeline (the core of the job) - Run joint programs with a small number of select partners (AWS, Deloitte, Carahsoft, and others as we prove what works) that move Enterprise and Gov pipeline. - Make AWS work harder. Partner with our AWS demand gen resource by supplying what's been missing: target account selection, strong assets, account intelligence, seller engagement, tracking, and a packaged pitch AWS sellers can use. - Use partner relationships to open doors at named ABM accounts, through formal partner workflows and one-off introductions, and build a repeatable process around both. - Work closely with the Partnerships team on joint planning, co-funded activity, and accountability on timelines and lead commitments. - Own partner-sourced and partner-influenced attribution with RevOps so we know what's working and where to invest. Field Events - Plan and run field events that put us in front of enterprise buyers, including Supper Clubs and partner co-hosted dinners, roundtables, and executive gatherings. - Work with partners to co-fund and co-host events, with registrant targets and clear roles agreed up front. - Partner with AEs, BDRs, and partner managers before and after every event so meetings, follow-up, and pipeline actually happen. - Support our presence at industry events (for example, HR Tech, Unleash, DevLearn, and GovLoop) and turn them into pipeline. Regulated Industries: Healthcare and Government - Own the enterprise marketing approach for healthcare and public-sector buyers, where long cycles, compliance requirements, and buying committees shape everything. - Build account-based programs for healthcare systems and government agencies using intent data and buying signals. - Support federal campaigns alongside product marketing and the gov sales team: content syndication, event execution, targeted account lists, and partner-led plays (such as Carahsoft). - Develop messaging and programs that speak to the real concerns of regulated buyers, like security, compliance, procurement paths, and contract vehicles. Account-Based Execution and Sales Partnership - Build account-based programs that reach full buying committees, including expansion into new teams inside existing accounts. - Partner with enterprise AMs, AEs, and BDRs through structured cadences on targeting, messaging, and pipeline reviews. Measurement & Iteration - Use AI to scale what works. - Measure everything: pipeline created, influenced, and accelerated, with clear attribution across new business, expansion, and partner-sourced. - If something isn't working, whether a channel, an event, or a partner, you say so and change course. No sunk-cost loyalty. 💪 YOUR SUPERPOWERS - Pipeline-obsessed marketer: 4–6 years of B2B SaaS marketing experience, with at least 1–2 years targeting enterprise buyers (5,000+ employees). You've driven measurable pipeline and revenue, not just lead volume. - Partner builder: You've made partnerships produce pipeline, not just co-branded content. You know how to get a partner's sellers to care about your accounts. - Field event operator: You've planned and executed events that turned into meetings and opportunities, and you know how to get sales and partners in the room. - Buying-committee thinker: You're fluent in intent data, buying signals, and account engagement, and you use them to decide where to focus. - Sales trust-builder: You win as a team with sales, through in-the-weeds collaboration and shared accountability. - Ruthless about scope: You orient around what gets results and can stay focused on a few partners and programs without losing sight of the goal. - "I can figure this out" mindset toward tools: UserGems, Influ2, ReachDesk, HubSpot, Salesforce, Outreach, Claude. Bonus points if you've used some, but curiosity matters more than a checklist. - Active AI practitioner: You're already applying AI anywhere and everywhere. 🎁 BONUS POINTS - Experience marketing to healthcare, government, or other regulated or public-sector buyers. - Experience with hyperscalers (AWS, Google Cloud, Azure), co-sell, or global systems-integrator partnerships (Deloitte-style) where you made the relationship produce pipeline. - Experience with government channel partners or reseller/contract vehicle models (Carahsoft-style). - Familiarity with compliance and procurement considerations in healthcare or federal sales. - Experience in learning, HR tech, or skills-focused technology. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Location: Renton, Washington, United States We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people globally through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! The Director of Partnerships & Program Management, Magic Franchise , will play a key role in bringing Magic’s partnerships to life and developing the emerging initiatives that advance the franchise into new areas, such as entertainment. This role will focus on: Leading and developing the Partner Program Management team, the connective tissue between the Magic ecosystem with our Universes Beyond partners, and Managing a portfolio of multi-year, cross-functional initiatives that capitalize on new opportunities for Magic and help set the path for our most ambitious releases. You will be responsible for the daily execution of established programs and for exploring what comes next. Operating at the intersection of partnership, product, and creative, you will work effectively within a complex, matrixed organization. You will handle emerging issues outside regular processes and lead through influence, collaboration, and partnership. What You’ll Do: Lead the Magic Franchise Program Management Team: Support your Partner Program Managers through resolving critical issues, ensuring final delivery, and growing partner engagement throughout the Magic ecosystem. You will establish the team’s rhythm, clear day-to-day obstacles, and anticipate and manage the expectations of internal and external collaborators and customers. Develop the Craft & Team: Establish the best practices that scale the team’s impact, and coach and mentor Partner Program Managers into well-rounded, cross-functional leaders. Drive Emerging Franchise Initiatives: Manage a portfolio of principal-level initiatives that build Magic’s future. You will assess and help craft pitches for new Universes Beyond sets. You will also assemble and lead cross-functional teams to bring new ideas and special projects to life. Be the Partner Expert. Serve as the primary partner specialist within Wizards of the Coast, coaching teams on effective partner engagement and communication, while advancing the Magic franchise goals with partners. What You’ll Bring: A proven program management leader with a track record of succeeding in ambiguity and operating effectively within complex, matrixed organizations. Effective escalation management and problem-solving skills, with the judgment to resolve challenges. A demonstrated ability to coach, mentor, and lead senior program managers. A track record of building high-performing teams through operational efficiency and best practices Strategic vision to identify and build new opportunities, paired with the creative and editorial judgment to evaluate pitches. Outstanding relationship-building and influencing abilities, including the capacity to advance an agenda through informal channels and maintain strong connections across partner studios. Extensive knowledge of the Magic ecosystem and partner programs, along with the insights to identify and grow partner engagement. Excellent verbal, written, and presentation skills, including the ability to deliver clear and concise instructions and feedback to partners. Ability to curate and interpret data from multiple sources, synthesize a compelling story, and develop actionable recommendations. Passion for play and a desire to take on increased responsibilities over time. BA/BS or equivalent experience preferred. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $189,400 — $295,900 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: Ireland or UK Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list . We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. We're looking for a Localisation Project Manager (Localisation Operations Specialist) based in Ireland or the UK to join our Managed Services team. In this role, you'll own the end-to-end localisation lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localisation experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. You Will Act as your clients' embedded localisation operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts. Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients' localization programs. Design and optimize localisation processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable. Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks. Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency You Have At least 2-3 years of experience in localisation or translation project management, ideally within a managed services or agency environment Solid understanding of localisation file formats, content types, and CAT/TMS tooling Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) Experience coordinating with cross-functional teams across engineering, QA, and vendor management Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones Strong written and verbal communication skills Preferred but not required Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ) Experience supporting enterprise or SaaS clients in an operational or customer-facing role. Fluency or working proficiency in a second language Interest in language, technology, or global content strategy You Are Accountable. You take full ownership of your accounts, addressing issues promptly and documenting root causes and preventative actions for future improvement. Customer-Focused. You understand that client deadlines and requirements are real business commitments and consistently approach them with urgency, accountability, and care. Adaptable. You adjust effectively to changing scope, priorities, and unexpected client inputs without losing focus or execution quality. Communicative. You proactively stay ahead of client needs by sharing status updates, surfacing risks early, and contributing insights, guidance, and best practices. Process-Driven. You adhere to established processes while actively identifying opportunities to improve efficiency and consistency. You Will Enjoy Freedom 🏡- we are remote-first Growth - an opportunity to learn and advance your career Wealth 💰 - we offer a competitive salary Wellness - company-sponsored Health insurance plan & pension plan with company matching Balance - flexible PTO + 10 bank holidays! Generous parental leave Culture 🤝- an energetic, value-driven, and fun culture and team spirit Bonus - employee referral programs and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

Location: Ontario, Canada From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role We’re looking for a hands-on Senior Engineering Manager to lead the Core team behind dbt V2, dbt’s next-generation engine. This is a backfill role for an engineering leader who can combine strong software-engineering judgment with people leadership, product partnership, and the ability to navigate a highly cross-functional technical area. The Core team is responsible for building, maintaining, and evolving the Rust-based engine that powers dbt Fusion. The team primarily works on the dbt V2 runtime itself, SQL language features powered by Static Analysis, and new ELT primitives. The role sits at the center of several parts of the dbt product: the engine and orchestration, the IDE and developer experience, adapters and data warehouses, and our new compute offering, LakeCompute. You’ll help the team make sound technical and product decisions while keeping a stable GA product moving forward. About the Team The Core team is part of a broader organization that includes adapters, growth, the VS Code extension, compute, and other closely connected teams. It partners frequently with Product and with the teams responsible for orchestration, IDE experiences, adapters, and LakeCompute. In this role, you can expect to: Lead, coach, and develop a fluid team of approximately 8 engineers working on a critical part of the dbt product. Establish clarity across a technically demanding roadmap with multiple product and engineering stakeholders. Partner closely with Product to translate ambiguous requirements into realistic engineering scope, sequencing, and estimates. Help the team balance new feature development, engine maintenance, framework modernization, documentation, and the stability of a GA product. Guide end-to-end technical design across the engine and its integration points with orchestration, the IDE, adapters, warehouses, and late compute. Support engineers in making sound tradeoffs across product value, technical quality, performance, compatibility, and delivery risk. Actively contribute to technical design and implementation alongside the team. Work with peer engineering leaders to coordinate initiatives that span multiple teams and systems. Build an environment where engineers can do high-quality work, grow their scope, and take ownership of meaningful technical problems. Help shape the next phase of dbt Fusion as a language-aware transformation engine used by the broader data community. Mandatory skills Experience leading teams through multiple concurrent priorities and diverse integration points. Strong software-engineering fundamentals and prior experience as a senior/staff engineer, technical lead, or equivalent hands-on technical leader. Ability to lead or facilitate system design from problem definition through implementation and delivery. Ability to translate complex or ambiguous product requirements into credible engineering estimates, milestones, and tradeoffs. Demonstrated judgment in balancing roadmap delivery with reliability, maintainability, technical debt, and product quality. A hands-on technical orientation, including a willingness and ability to stay close to code and engineering details. You are a good fit if you have: Led a software team through the full development lifecycle: discovery, design, implementation, testing, release, operation, and iteration. Worked on products with substantial technical complexity, integration surfaces, or platform dependencies. Successfully partnered with Product and other engineering teams to create a stable roadmap and make difficult prioritization decisions. Experience in data transformation, orchestration, query engines, databases, developer tools, compilers, language tooling, or a closely related area. Direct dbt experience is helpful but not required. The ability to explain complex technical systems clearly to engineers, product partners, and candidates with different levels of technical depth. A track record of developing strong engineers while maintaining a high technical bar. Comfort operating in a fluid environment where team boundaries, priorities, and scope may evolve. You’ll have an edge if you have: Experience with Rust or another systems programming language, compilers, query planning, language servers, IDE tooling, or developer platforms. Experience building or operating data transformation, orchestration, warehouse, or execution systems. Contributions to open-source projects or experience working with open standards and open technical communities. Familiarity with ecosystems such as Apache Arrow, Apache Iceberg, DuckDB, ADBC, or related data and execution technologies. Experience with SQL semantics, query optimization, transpilation across dialects, data lineage, governance, or developer-facing language features. Experience working in a remote-first or distributed organization with strong written communication practices. Startup or scale-up experience and comfort wearing multiple hats while the organization evolves. The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Ontario Pay Range $206,699 — $232,536.50 CAD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Denver, Colorado, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role We’re looking for a hands-on Senior Engineering Manager to lead the Core team behind dbt V2, dbt’s next-generation engine. This is a backfill role for an engineering leader who can combine strong software-engineering judgment with people leadership, product partnership, and the ability to navigate a highly cross-functional technical area. The Core team is responsible for building, maintaining, and evolving the Rust-based engine that powers dbt Fusion. The team primarily works on the dbt V2 runtime itself, SQL language features powered by Static Analysis, and new ELT primitives. The role sits at the center of several parts of the dbt product: the engine and orchestration, the IDE and developer experience, adapters and data warehouses, and our new compute offering, LakeCompute. You’ll help the team make sound technical and product decisions while keeping a stable GA product moving forward. About the Team The Core team is part of a broader organization that includes adapters, growth, the VS Code extension, compute, and other closely connected teams. It partners frequently with Product and with the teams responsible for orchestration, IDE experiences, adapters, and LakeCompute. In this role, you can expect to: Lead, coach, and develop a fluid team of approximately 8 engineers working on a critical part of the dbt product. Establish clarity across a technically demanding roadmap with multiple product and engineering stakeholders. Partner closely with Product to translate ambiguous requirements into realistic engineering scope, sequencing, and estimates. Help the team balance new feature development, engine maintenance, framework modernization, documentation, and the stability of a GA product. Guide end-to-end technical design across the engine and its integration points with orchestration, the IDE, adapters, warehouses, and late compute. Support engineers in making sound tradeoffs across product value, technical quality, performance, compatibility, and delivery risk. Actively contribute to technical design and implementation alongside the team. Work with peer engineering leaders to coordinate initiatives that span multiple teams and systems. Build an environment where engineers can do high-quality work, grow their scope, and take ownership of meaningful technical problems. Help shape the next phase of dbt Fusion as a language-aware transformation engine used by the broader data community. Mandatory skills Experience leading teams through multiple concurrent priorities and diverse integration points. Strong software-engineering fundamentals and prior experience as a senior/staff engineer, technical lead, or equivalent hands-on technical leader. Ability to lead or facilitate system design from problem definition through implementation and delivery. Ability to translate complex or ambiguous product requirements into credible engineering estimates, milestones, and tradeoffs. Demonstrated judgment in balancing roadmap delivery with reliability, maintainability, technical debt, and product quality. A hands-on technical orientation, including a willingness and ability to stay close to code and engineering details. You are a good fit if you have: Led a software team through the full development lifecycle: discovery, design, implementation, testing, release, operation, and iteration. Worked on products with substantial technical complexity, integration surfaces, or platform dependencies. Successfully partnered with Product and other engineering teams to create a stable roadmap and make difficult prioritization decisions. Experience in data transformation, orchestration, query engines, databases, developer tools, compilers, language tooling, or a closely related area. Direct dbt experience is helpful but not required. The ability to explain complex technical systems clearly to engineers, product partners, and candidates with different levels of technical depth. A track record of developing strong engineers while maintaining a high technical bar. Comfort operating in a fluid environment where team boundaries, priorities, and scope may evolve. You’ll have an edge if you have: Experience with Rust or another systems programming language, compilers, query planning, language servers, IDE tooling, or developer platforms. Experience building or operating data transformation, orchestration, warehouse, or execution systems. Contributions to open-source projects or experience working with open standards and open technical communities. Familiarity with ecosystems such as Apache Arrow, Apache Iceberg, DuckDB, ADBC, or related data and execution technologies. Experience with SQL semantics, query optimization, transpilation across dialects, data lineage, governance, or developer-facing language features. Experience working in a remote-first or distributed organization with strong written communication practices. Startup or scale-up experience and comfort wearing multiple hats while the organization evolves. The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Denver Pay Range $227,803.50 — $284,757.50 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Oakland, California, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role We’re looking for a hands-on Senior Engineering Manager to lead the Core team behind dbt V2, dbt’s next-generation engine. This is a backfill role for an engineering leader who can combine strong software-engineering judgment with people leadership, product partnership, and the ability to navigate a highly cross-functional technical area. The Core team is responsible for building, maintaining, and evolving the Rust-based engine that powers dbt Fusion. The team primarily works on the dbt V2 runtime itself, SQL language features powered by Static Analysis, and new ELT primitives. The role sits at the center of several parts of the dbt product: the engine and orchestration, the IDE and developer experience, adapters and data warehouses, and our new compute offering, LakeCompute. You’ll help the team make sound technical and product decisions while keeping a stable GA product moving forward. About the Team The Core team is part of a broader organization that includes adapters, growth, the VS Code extension, compute, and other closely connected teams. It partners frequently with Product and with the teams responsible for orchestration, IDE experiences, adapters, and LakeCompute. In this role, you can expect to: Lead, coach, and develop a fluid team of approximately 8 engineers working on a critical part of the dbt product. Establish clarity across a technically demanding roadmap with multiple product and engineering stakeholders. Partner closely with Product to translate ambiguous requirements into realistic engineering scope, sequencing, and estimates. Help the team balance new feature development, engine maintenance, framework modernization, documentation, and the stability of a GA product. Guide end-to-end technical design across the engine and its integration points with orchestration, the IDE, adapters, warehouses, and late compute. Support engineers in making sound tradeoffs across product value, technical quality, performance, compatibility, and delivery risk. Actively contribute to technical design and implementation alongside the team. Work with peer engineering leaders to coordinate initiatives that span multiple teams and systems. Build an environment where engineers can do high-quality work, grow their scope, and take ownership of meaningful technical problems. Help shape the next phase of dbt Fusion as a language-aware transformation engine used by the broader data community. Mandatory skills Experience leading teams through multiple concurrent priorities and diverse integration points. Strong software-engineering fundamentals and prior experience as a senior/staff engineer, technical lead, or equivalent hands-on technical leader. Ability to lead or facilitate system design from problem definition through implementation and delivery. Ability to translate complex or ambiguous product requirements into credible engineering estimates, milestones, and tradeoffs. Demonstrated judgment in balancing roadmap delivery with reliability, maintainability, technical debt, and product quality. A hands-on technical orientation, including a willingness and ability to stay close to code and engineering details. You are a good fit if you have: Led a software team through the full development lifecycle: discovery, design, implementation, testing, release, operation, and iteration. Worked on products with substantial technical complexity, integration surfaces, or platform dependencies. Successfully partnered with Product and other engineering teams to create a stable roadmap and make difficult prioritization decisions. Experience in data transformation, orchestration, query engines, databases, developer tools, compilers, language tooling, or a closely related area. Direct dbt experience is helpful but not required. The ability to explain complex technical systems clearly to engineers, product partners, and candidates with different levels of technical depth. A track record of developing strong engineers while maintaining a high technical bar. Comfort operating in a fluid environment where team boundaries, priorities, and scope may evolve. You’ll have an edge if you have: Experience with Rust or another systems programming language, compilers, query planning, language servers, IDE tooling, or developer platforms. Experience building or operating data transformation, orchestration, warehouse, or execution systems. Contributions to open-source projects or experience working with open standards and open technical communities. Familiarity with ecosystems such as Apache Arrow, Apache Iceberg, DuckDB, ADBC, or related data and execution technologies. Experience with SQL semantics, query optimization, transpilation across dialects, data lineage, governance, or developer-facing language features. Experience working in a remote-first or distributed organization with strong written communication practices. Startup or scale-up experience and comfort wearing multiple hats while the organization evolves. The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Oakland Pay Range $240,901 — $301,126.50 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Los Angeles, CA Workplace: onsite About Spin.AI Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud. SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 2,000 organizations worldwide. Learn more at https://spin.ai/ About the Role   We are looking for a hungry, energetic Partner Manager to join our growing security team. Reporting directly to our VP of Sales, this role will focus on building Spin.ai's partner network - initially focusing on the Google Workspace partner ecosystem, then growing into security-specific partnerships. You will help sell Spin.ai's recently acquired industry leader in Google Workspace Security, DoControl, as well as Spin.ai's growing Browser Security solution, combining the two into a powerful, best-of-breed security offering. With the foundation already built - working with leading GWS partners such as SADA, Pythian, and Wursta - we're looking for someone who can take over the running motion and, most importantly, push it to the next level with their knowledge and expertise. What You'll Do: Partner Sourcing Identify net-new Google Workspace and security resellers to work with, and book intro meetings to communicate joint value Attend local and global events to grow and maintain relationships, representing Spin.ai as a leading Google Workspace DLP and Browser Security solution Work with the VP of Sales and Account Executives to schedule initial account-mapping sessions and start driving joint pipeline Complete and sign relevant reseller agreements, and negotiate and confirm margins Partner Deal Sourcing Work with the partner sales team and Spin.ai 's sales team to build joint pipeline - this includes writing emails for partner reps to send to their customers, following up on those threads, and creating slides for their recurring customer calls Enable the partner sales team to effectively position and sell Spin.ai security solutions through weekly 1:1 account mappings and the materials listed above Stay involved as needed from deal sourcing through closed-won to ensure strong engagement from both sides and a successful outcome for all parties Partner Relationship Management Partnerships are a relationship game - maintain key relationships across all major partners to keep Spin.ai top of mind and seen as a trusted partner This includes weekly 1:1s with key reps, traveling for lunches, dinners, and events, and staying in regular, informal contact (text) Market Expertise Maintain deep knowledge of the Google Workspace DLP and Browser Security space Understand Spin.ai's differentiators and know every competitor inside and out Fluently pitch the combined DLP + Browser Security solution, with the ability to sell each individually or jointly as needed Ask the right discovery questions to effectively communicate joint value in partner intro meetings What You Bring: Google Workspace Partner Experience: 3+ years of experience successfully working and selling within the Google Workspace partner ecosystem (SADA, 66degrees, Pythian, etc.) Domain Knowledge: Strong understanding of DLP and Browser Security Security Partner Experience: Google Workspace is the primary focus, but you also have the drive and ability to grow into building security-specific partnerships (Optiv, etc.) Positive Attitude: A mindset focused on positivity and finding ways to do more, every day Grit and Drive: Willingness to get hands-on, go above and beyond, leverage internal resources, and do what it takes to drive success for yourself and your prospects What We Offer: $300k OTE plus Uncapped Commissions Unlimited PTO Hybrid Office Model Paid Holidays Premium health, dental, vision, and life insurance, 100% covered by the company 401(k) Employee Wellness Program Why Spin.AI? Inc. 5000 list for 2026! 🚀 Overall Ranking: #3,309 Industry Ranking: #107 Metro Ranking: #114 State Ranking: #463 Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026) Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2 . Collaborative, transparent culture – your ideas and experiments matter. Direct impact: your work translates into real business growth and visibility. Growth opportunities and performance-based rewards. Why join Spin.AI? This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years. Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.   EEO Statement Equal Opportunity Employer Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.  View The EEO is the Law poster and its supplement.    Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via shushan@spin.ai.

Задачи: — Самостоятельно искать и развивать клиентов в IT, e-com, логистике, финтехе, производстве и смежных отраслях, используя холодный аутрич, лидогенерацию и прямой выход на клиентов — Выходить на ЛПР и ЛВР, проводить звонки и личные встречи — Выявлять потребность в аутстаффе и собирать бриф у заказчика: стек, роль, сроки, формат, бюджет — Презентовать услугу через экономику и снижение рисков для клиента — Передавать запросы в рекрутинг с полным брифом и сопровождать кандидатов до выхода — Согласовывать ставку и условия, соблюдая минимальный порог маржинальности, установленный компанией — Вести документооборот: договоры, акты, контроль оплат и дебиторки — Развивать действующих клиентов: повторные запросы, вывод дополнительных специалистов — Вести CRM (у нас Битрикс24): заполняется в день контакта, все сделки и коммуникации должны быть отражены — Выполнять план продаж, установленный совместно с руководителем — Основная задача — довести сделку до выхода специалиста и обеспечить возврат клиента с новым запросом Требования: — Уверенные навыки и опыт холодных B2B-продаж в IT от 1 года, включая самостоятельную лидогенерацию — Понимание IT-аутстаффинга и умение донести выгоды сотрудничества до клиента — Умение самостоятельно считать экономику сделки — Навыки установления доверительных отношений с клиентами и предложения решений, помогающих достичь результата — Готовность работать с отказами и клиентами, которые не ждут звонка — Открытость к обратной связи и новым подходам Будет плюсом: — Опыт работы с тендерными процедурами — Своя база контактов прямых клиентов в целевых отраслях Условия: — Оформление по ТК РФ — Конкурентная заработная плата по результатам собеседования + бонусы по результатам продаж — Оплачиваемый отпуск и больничный — 5 дней отпуска в год — Гибкое начало рабочего дня с 09:00 до 11:00 — Предоставление хорошей техники — Удалённый формат работы (есть небольшой офис в Санкт-Петербурге на Невском проспекте для очных встреч) — Карьерный рост и перспектива

Location: Poland; Czech Republic; Slovenia; Bulgaria; Latvia; Spain; Ukraine; Lithuania; Greece; Croatia; Estonia; Serbia; Armenia; Portugal; Italy; France / Paris; Malta; Türkiye; Slovakia Workplace: Remote Location: Remote, Europe Time Zone Start Date: ASAP Employment Type: Full-Time Team: Core Compute & Distributed Systems Language: English ABOUT THE ROLE We are looking for an experienced Engineering Manager to lead a team building the distributed systems that power a decentralized compute and storage platform. You will lead a team of senior engineers working on P2P networking, distributed storage, compute orchestration, and core platform services. You’ll combine people leadership with strong technical ownership, helping shape architecture, guide execution, and stay hands-on with critical systems and production code. This is a great opportunity for a technical engineering leader who enjoys working close to complex distributed systems, making pragmatic architectural decisions, and building a strong engineering culture in an async, writing-first environment. WHAT YOU’LL DO - Lead, mentor, and grow a high-performing team of distributed systems and backend engineers - Drive the technical direction and execution of core P2P, compute, and distributed platform systems - Stay hands-on with architecture, design, implementation, and technical problem-solving - Guide the development of high-throughput distributed protocols, including peer discovery, communication, replication, and data distribution - Oversee systems responsible for compute orchestration, provisioning, scaling, and workload distribution - Champion reliability, resilience, observability, and production readiness across the platform - Establish strong engineering practices around testing, CI/CD, releases, incident response, and root-cause analysis - Work closely with Infrastructure, Product, Security, and Platform teams on roadmaps, priorities, and cross-team dependencies - Run effective 1:1s, retrospectives, performance reviews, and career development conversations - Translate technical and business priorities into clear execution plans and measurable outcomes - Foster a culture of ownership, technical excellence, pragmatic decision-making, and continuous improvement WHAT WE’RE LOOKING FOR - 7+ years of software engineering experience, with 3+ years in an Engineering Manager or technical leadership role - Proven experience leading teams building and shipping distributed systems or infrastructure software to production - Strong understanding of P2P and distributed systems, such as peer discovery, DHTs, gossip protocols, NAT traversal, replication, consensus, or content-addressed systems - Strong backend and systems programming experience, ideally with Go, or alternatively C/C++ or Rust - Solid understanding of concurrency, networking, distributed communication, and fault-tolerant system design - Experience with compute orchestration, distributed storage, distributed databases, or platform infrastructure - Familiarity with technologies such as libp2p, gRPC, Protobuf, IPFS/CIDs, Kubernetes, or containerized infrastructure - Experience with observability and production operations, including tools such as Prometheus, Grafana, OpenTelemetry, or distributed tracing - Strong understanding of Linux systems and networking fundamentals - Experience establishing engineering standards around automated testing, CI/CD, release processes, and incident management - Strong technical judgment and the ability to balance hands-on engineering, people leadership, and strategic decision-making - Excellent written and verbal communication skills, with the ability to work effectively in a remote and async environment NICE TO HAVE - Experience with distributed storage, object storage, distributed filesystems, or data integrity systems - Knowledge of S3 APIs, NFS, FUSE, POSIX semantics, block storage, or storage engines - Experience with erasure coding, sharding, garbage collection, or large-scale data migration - Experience managing multi-cloud, bare-metal, or geographically distributed infrastructure - Familiarity with GPU infrastructure, distributed AI compute, model serving, or inference routing - Experience with infrastructure-as-code such as Terraform, Pulumi, or similar tools - Experience working with decentralized, blockchain, Web3, or other P2P architectures WHY THIS ROLE MATTERS - Shape a distributed platform from the core: Influence the architecture of the systems that power decentralized compute and storage - Lead a strong technical team: Mentor senior engineers and build an environment where engineers can do their best work - Stay hands-on: Continue solving complex technical problems while growing as an engineering leader - Work on genuinely distributed infrastructure: Tackle challenges around networking, replication, resilience, data distribution, and compute at scale - Influence architecture: Make meaningful technical decisions rather than simply managing delivery - Work across the platform: Collaborate with Infrastructure, Security, Product, and Backend teams - Remote-first and async: Work remotely with strong European time-zone overlap in a writing-first engineering culture HOW WE WORK We favor clear written communication, focused deep work, and pragmatic engineering over unnecessary meetings and synchronization. Our engineering culture emphasizes: - RFCs and well-documented technical decisions - High automated test coverage and rigorous production validation - Pragmatic, maintainable code - Strong observability and operational ownership - Regular production releases - Continuous improvement through retrospectives and post-incident reviews Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.

Location: Los Angeles, CA Workplace: onsite About Spin.AI Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud. SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 2,000 organizations worldwide. Learn more at https://spin.ai/ About the Role We are looking for a hungry, energetic Regional Sales Manager to join our growing security team. Reporting directly to our VP of Sales, this role will focus on selling Spin.ai's industry-leading Browser Security solution - a fast-growing market - as well as its recently acquired, best-of-breed SaaS DLP solution, DoControl. This role centers on cutting-edge security, combining top-tier SaaS-level DLP and Browser Security capabilities into a solution no other vendor in the market is able to match. This is a net-new-logo role focused on the Mid-Market/Enterprise space, with an average deal size of $100,000. What You'll Do: Pipeline Creation Work with the VP of Sales and Partner Manager to source deals through our growing partner network - Optiv, Defy, and others Build market awareness by attending trade shows, building relationships, and following up relentlessly Partner with Marketing and the SDR team on strategic, focused outbound and inbound management efforts Deal Management Drive deals from sourcing to closed-won, including discovery, demos, and Proof-of-Value (POV) execution, negotiations, and procurement Multi-thread accounts and build relationships from the executive level down to ensure deal alignment and success Partner with the Principal Solutions Engineer to deliver effective, relevant demos and POVs Align internal teams as needed to support account success - product requests, financial approvals, etc. Market Expertise Maintain deep knowledge of the Browser Security and DLP space Understand Spin.ai's differentiators and know every competitor inside and out Fluently pitch the combined Browser + DLP solution, with the ability to sell each individually or jointly as needed Ask the right discovery questions to uncover each prospect's real challenge Partner with Product to provide feedback on where we can continue to improve and enhance the solution Keep Salesforce up to date and maintain a clean, accurate forecast, fulfilling MEDDPICC requirements to ensure each deal is properly qualified, with gaps identified and resolution paths in place What You Bring: Cybersecurity Experience: A proven track record successfully selling enterprise deals ($100K+) for 3+ years, with consistent quota attainment Domain Knowledge: Strong understanding of the Browser Security and DLP space, ideally with experience selling similar products Partner Experience: A track record of selling with and through channel partners in the cybersecurity space Positive Attitude: A mindset focused on positivity and finding ways to do more, every day Grit and Drive: Willingness to get hands-on, go above and beyond, leverage internal resources, and do what it takes to drive success for yourself and your prospects What We Offer: $300k OTE plus Uncapped Commissions Unlimited PTO Hybrid Office Model Paid Holidays Premium health, dental, vision, and life insurance, 100% covered by the company 401(k) Employee Wellness Program Why Spin.AI: Inc. 5000 list for 2026! 🚀 Overall Ranking: #3,309 Industry Ranking: #107 Metro Ranking: #114 State Ranking: #463 Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026) Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2 . Collaborative, transparent culture – your ideas and experiments matter. Direct impact: your work translates into real business growth and visibility. Growth opportunities and performance-based rewards. Why join Spin.AI? This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years. Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.   EEO Statement Equal Opportunity Employer Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.  View The EEO is the Law poster and its supplement.    Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via shushan@spin.ai.

About the Job We're looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you'll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you. This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones. Responsibilities Leadership & Team Development: — Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams — Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability — Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution — Drive engagement and retention through succession planning, career pathing, and recognition — reducing turnover in a high-volume processing environment — Set the culture for the department — collaborative, accountable, and customer-focused. — Partner with HR on employee relations and performance management escalations Operational Strategy & Efficiency: — Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them — Own the efficiency roadmap for the function — redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy Performance, Metrics & Reporting: — Define the KPI framework for the department — throughput, accuracy, turnaround time, cost per document — and the reporting cadence behind it — Analyze trends across queues, response times, and productivity to forecast volume and reallocate capacity ahead of demand Process & Compliance: — Own the department's SOP library and control environment, ensuring adherence to company policy and client compliance standards — Keep documentation and process controls audit-ready for internal and client reviews — Sponsor implementation of new tools, systems, and procedures — from business case through Supervisor and team adoption — Partner cross-functionally with Product, Support, and Client Success to fix upstream causes of processing volume and exceptions — Additional responsibilities as assigned Qualifications What You Bring: — Proven ability to lead through others — experience managing supervisors or team leads, not only individual contributors — Analytical and data-driven — comfortable building KPI frameworks, reading operational data, and making staffing and process decisions from it — A track record of measurably improving efficiency, quality, or retention in a high-volume operation — Change management skills — able to roll out new tools and processes and win adoption at both the Supervisor and frontline level — Insurance, compliance, or credentialing domain knowledge is a plus — Strong written and verbal communication, including presenting performance and recommendations to senior leadership Requirements: — Bachelor's degree or equivalent professional experience — 5+ years in document processing, operations, or a shared-services environment, including 2+ years managing people leaders NetVendor Benefits Package: — Medical, dental, and vision insurance — HSA, FSA, and DCFSA — Long- and short-term disability insurance — Company-paid standard life insurance — Generous paid time off policy — Paid holidays: 7 per year + 1 floating holiday — Maternity Leave — 401(k) with company match — Employee Assistance Program

Задачи: — Формулировать роли трейдера, оператора, экономиста и финансиста. — Вести бэклог и спринты. — Защищать решения и отказы перед бизнесом. Требования: — Опыт в сложных B2B-системах (трейдинг, fintech, логистика, ERP). — Свободный русский язык. Условия: — Удалённая работа. — Долгосрочный проект. — Регулярные поездки в Дубай. Особенности: — AI является основным инструментом работы, а не опцией.

Задачи: — Выдавать, изменять и отзывать доступ к сервисам и системам, вести полный реестр доступа с регулярными проверками — Полностью управлять процессами онбординга и оффбординга, включая администрирование менеджера паролей и 2FA — Управлять закупкой и жизненным циклом оборудования: обработка запросов, настройка спецификаций, поиск поставщиков, организация доставки, ведение реестра активов — Администрировать аккаунты компании у дата-центров и хостинг-провайдеров, заказывать узлы по запросам технической команды, отслеживать конфигурации, продления и неиспользуемые мощности — Вести полный учёт арендованной инфраструктуры и подписок: провайдер, аккаунт, юридическое лицо, дата окончания, стоимость — Искать и оценивать новых провайдеров инфраструктуры, вести переговоры по ценам и условиям, поддерживать пул резервных провайдеров — Управлять рисками со стороны провайдеров: выбирать надёжных, обрабатывать жалобы на злоупотребления, мониторить и менять репутацию IP и пулов, готовить планы миграции при сбоях — Обеспечивать настройку аккаунтов и платежи: выбирать правильное юридическое лицо с финансами и юристами, проходить KYC, управлять корпоративными картами и переводами, решать проблемы с платежами, собирать закрывающие документы — Отслеживать расходы на инфраструктуру и сервисы в рамках бюджета, выявлять возможности для экономии — Поддерживать внутреннюю документацию и инструкции по управлению доступом, заказу мощностей и платежам Требования: — Опыт 3+ года в системном администрировании или IT-операциях, желательно в продуктовой компании с распределённой удалённой командой — Практический опыт администрирования Google Workspace или Microsoft 365 на уровне организации, включая масштабные миграции — Хорошее понимание сетевых и хостинговых основ: IP-адресация и подсети, DNS, VPN, базовая маршрутизация — Опыт работы напрямую с провайдерами инфраструктуры: размещение заказов, отслеживание использования, управление тикетами, ведение переговоров — Умение создавать и поддерживать чёткие, проверяемые записи: реестры доступа, инвентаризация активов, логи инфраструктуры — Опыт управления процессами контроля доступа (онбординг, оффбординг, ревизии прав), снижающими риски безопасности — Навыки управления несколькими отношениями с поставщиками и контрактами без потери контроля над продлениями и расходами — Знакомство с использованием AI или инструментов автоматизации для оптимизации рутинных IT-операций, таких как предоставление доступа или отчётность — Сильные навыки межфункционального общения: работа с финансами и юристами по выбору юрлиц, KYC и платежам, с инженерной командой по потребностям в мощностях — Умение работать в быстро меняющейся среде с высокой автономией, владение проблемами от начала до конца — Опыт работы с несколькими юридическими лицами и юрисдикциями при структурировании аккаунтов провайдеров и платежей — Английский язык на уровне Upper-Intermediate (B2) или выше, письменный и устный, для ежедневного общения с международными поставщиками и коллегами Желательно: — Опыт в VPN, хостинге, прокси или рекламных технологиях — Опыт обработки жалоб на злоупотребления и управления репутацией IP в масштабе — Опыт работы в стартапе на ранней стадии или другой быстрорастущей удалённой компании — Опыт администрирования IAM или платформ менеджеров паролей/2FA в масштабе Условия: — Возможность создавать персональных AI-агентов на нашей премиальной инфраструктуре — Свобода работать удалённо из любой точки в часовом поясе GMT+1–GMT+5 — Внутренние возможности для исследований и разработок — Оплачиваемый отпуск и больничные — Прямое влияние на крупный глобальный B2C-продукт — Международная команда — Предоставление оборудования после испытательного срока

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. What this role is about You'll manage a team of Assigned Support Engineers who provide relationship-based technical support to GitLab's biggest enterprise customers. ASEs work proactively with customers to find root causes and prevent repeat issues, which is different from working a ticket queue. They also turn their actions and activity into outcomes and deliverables that show customers the ROI they get from GitLab. You'll build a team that works independently, owns issues from start to finish, and knows when to ask for help. When a customer relationship is in trouble, you'll work alongside the account teams to bring it back to health. You'll also help improve the ASE program in ways that matter to customers and to the company. What you'll do Hire, coach, and develop ASEs. Hold regular 1:1s, give direct feedback, deal with performance issues early, and build a team where people feel safe raising problems. Pay attention to engagement and retention, and coach the team on GitLab's values and operating principles. Train ASEs to run technical interviews so the hiring pipeline doesn't depend on you. Set clear goals and expectations, track progress across onboarding, relationships, escalations, and KPIs, and connect the team's work to company priorities. Help ASEs prioritize across accounts when everything feels urgent. Lead escalations from start to finish. Work with Engineering, Product, Sales, and Customer Success to get the right people moving, and keep the customer informed and confident in the plan. Work alongside the account teams to bring at-risk customers back to health, including renewal and expansion risk driven by support concerns. Build the recovery plan, drive the technical side, and report on progress until the customer is stable. Help ASEs translate their actions and activity into outcomes, deliverables, and ROI, and present that to customers and executives in clear decks that cover what happened, what you're doing about it, and what comes next. Work with the ASE leadership team on initiatives that improve the program and customer outcomes, and see yours through to results. Partner with Sales, Customer Success, CSMs, Product, and Engineering to push for what customers need, and contribute utilization and onboarding data to capacity and headcount planning with Finance and sales leadership. Document how the team works and find ways to make it more efficient through tools, process changes, and automation. Use AI well in your own work and coach ASEs to do the same. What you'll bring 5+ years in technical support, with at least 2 years managing customer-facing technical teams. Experience with high-touch or assigned support for enterprise customers. Professional services delivery counts. Experience across Self-Managed, GitLab Dedicated, and GitLab.com is a plus. A strong record of handling escalations with both internal teams and customers. You stay calm, keep people aligned, and know when to bring in leadership. The ability to turn a complicated or nuanced situation into a clear written story and tie activity to outcomes with numbers. A customer-centric approach balanced with good judgment about what the service, the team, and the company can deliver, and experience working with account teams to bring struggling customers back to health. A record of getting work done across teams through influence and strong working relationships. You can work with Sales, CS, and account teams to set clear expectations for the ASE service and find the right path for each customer. Willingness to be available outside standard hours, including weekends, for the occasional critical escalation or customer-impacting incident. Comfort with ambiguity and change. You keep a team steady while priorities, processes, and the program evolve, and you explain the reasons for changes so people stay engaged. A strong technical foundation to guide engineers in complex, production-critical environments, including Linux system administration and web application development concepts. Familiarity with Git, DevOps practices, or GitLab is helpful. A history of developing engineers at different skill levels through real feedback, mentoring, and clear expectations. Process skills that make a team more efficient without adding bureaucracy, and comfort leading a remote, globally distributed team using metrics and customer feedback. About the team The ASE team is spread across AMER, EMEA, and APAC and works mostly async, with regular pairing sessions, 1:1s, and Slack. We support GitLab's largest and most strategic customers, who run GitLab in production-critical environments. We dig into code and logs, work across departments, and focus on root cause, trends, preventing repeat issues, and providing the technical acumen that helps customers get the most value out of GitLab for their business. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .