Location: Worldwide
Workplace: hybrid
VIP SERVICES MANAGER
Department / Section:Hotel / VIP Services
Reports to:Guest Services Manager
The VIP Services Manager will provide exceptional personalized service to VIP guests, ensuring their unique needs and preferences are met throughout their cruise experience. You will oversee a team dedicated to delivering a high level of service, coordinating VIP activities and ensuring a seamless and memorable journey for these esteemed guests. This role requires strong leadership skills, attention to detail, and the ability to create a luxurious and exclusive atmosphere onboard.
VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services;
VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence;
VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected;
Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention;
Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations;
Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service;
VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences;
Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests;
Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met;
Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution;
Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience;
Training and Development: Conduct regular training sessions for the VIP Services team to enhance their skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team;
Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
Requirements
A minimum of 5-years’ experience as VIP Services Manager or similar role, preferably in a luxury ship and luxury hotel setting;
Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
Vast knowledge of Arabic culture, customs, and etiquette;
Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
Proven leadership and managerial skills, with the ability to motivate, develop and ensure service excellence within a team;
Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences;
Excellent interpersonal and communication skills to build rapport with VIP guests and coordinate with various ship departments;
Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy;
Passionate for delivering exceptional service and creating memorable experiences for VIP guests;
Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended;
Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Documentation Requirements
Valid Passport;
Valid Seamans Book;
STCW Certification;
Contract: 4 months on / 2 off
Start date – For Pooling purposes
Location: Nebraska
Workplace: Remote
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE
Ever dream about being in tech but aren’t quite ready to trade in your cowboy boots? Look no further than Halter! As the leading provider of virtual fencing technology, Halter is on a mission to enable 50% of the world’s landmass to be more productive and sustainable. This role is paramount for our growth aspirations and will enable us to continue making an impact on ranches across the US.
As a Territory Manager at Halter, you will play a critical role in driving new business growth and ensuring customer success within your designated territory. You will be responsible for executing sales strategies, building strong customer relationships, and meeting ambitious growth targets, all while acting as Halter’s on-the-ground representative. This role requires a proactive and hands-on approach, with a focus on both expansion and long-term customer satisfaction. In this role, you will prioritize daily efforts that optimize performance and drive value for your customers. Working closely with cross-functional teams, including Product, Support, and Customer Onboarding, you’ll share field insights to ensure Halter’s technology continues to meet the needs of US farmers.
Your day-to-day could include being on horseback, helping customers gather their cattle, on a side-by-side traversing their pastures, talking about how Halter could benefit their pastures, or attending industry events like CattleCon or your local Livestock Association meetups.
This role covers the Sandhills region in Nebraska. Frequent travel is required as apart of this role.
WHAT YOUR DAY COULD LOOK LIKE
- Prospecting New Business: You’re driving up driveways, attending local cattle auctions, meeting with your local Livestock, Cattleman's, Stockman's associations, building your new business pipeline through outbound lead generation efforts. You’re fielding inbound leads in a timely manner, prioritizing administrative tasks with your in-field activities.
- In-Field Sales: You don’t mind getting your hands and boots dirty. Halter is best discussed over a coffee at a kitchen table, in the horse saddle, or on a side-by-side in a pasture. You’re out on the ranch helping potential customers before diving into the value of Halter. You’re dropping off coffee during calving season. You value the magic moments that make all the difference to our customers.
- Expanding Existing Opportunities: You’re always looking for new opportunities, and that includes expanding your existing customers with Halter. You find value in expanding relationships and finding new ways to increase value over time. Not every rancher will collar all of their cows, so you see this as a unique opportunity to meet your goals.
- Hitting Sales Targets: High-growth sales targets don’t scare you; you step up to a challenge and like shooting high. You’re an expert pipeline manager and don’t second-guess unqualifying a lead. You’re able to manage today’s deals while keeping next month in your sights.
- Customer Account Management: Building relationships is more than just making the sale to you. After the sale, you aim to maintain close relationships with your customers to ensure their ongoing satisfaction, provide support, and address any challenges they face with Halter’s products. You’ll also ensure a smooth handoff from sales to customer onboarding and deployment of Halter, helping customers get the most value from Halter’s solutions.
- Territory Ownership: You have a high level of ownership and take pride in what you build. Owning an entire territory means giving treatment to every corner and leaving no stone unturned. You value being the face of your territory, meeting with high-level stakeholders from various local, state, and federal agencies to build lasting relationships with regional agricultural groups.
- Customer Onboarding: Your high level of ownership doesn’t stop after the sale. You dive in to make sure your customers have the very best onboarding experience possible. You actively own the end-to-end customer experience during onboarding and deployment of Halter’s product, ensuring a smooth transition from sales to implementation even when you’ve handed off the customer to different teams across Halter.
- Field Learnings & Feedback: Feedback is not only paramount to the companies you want to work for, but it’s also ingrained in how you would own your territory. Serving as the primary point of contact for gathering customer feedback in your territory, you work tirelessly to advocate for what your customers need.
- Collaborating with Support Teams: You’re a natural collaborator, seeking out partners across Halter to resolve any issues your customers encounter, and quickly. You escalate problems as needed and ensure that customers in your territory feel fully supported.
- Attending Industry Events: You leverage opportunities at relevant industry and Halter events to generate leads and deepen relationships with existing customers. You’ll participate in demonstrations and network to expand Halter’s influence in the market.
- Contributing to the US Sales Strategy: You strongly believe that a team can only be stronger when they work together. You strive to work with the broader team to optimize and evolve the sales process, ensuring it fits the US market. As we scale, your input will help drive greater efficiencies.
YOU’LL BE GREAT IF YOU EXHIBIT
- Driven Attitude & Communication skills: Results-driven, motivated, and adaptable, you excel in high-stakes environments. You’re well-prepared and skilled at communicating with customers and internal teams alike. You are proactive and do not wait to act.
- Ranching / Cattle Experience: You know the ropes (and the reins) of ranching or cattle operations, understanding the unique challenges of the industry. This experience allows you to connect meaningfully with customers about what matters most.
- Sales & Customer Success Expertise: You have a strong history of creating new business opportunities, negotiating a value-based sales conversation, and have a background in building lasting customer relationships. You build relationships versus transactional sales, aiming for the long-term success stories and can expand existing relationships through upsell opportunities.
- Territory Management experience: Experience managing a large territory with a balanced focus on sales and customer success, ideally within agriculture or technology.
- Problem Solving & Collaboration ability: Resourceful and quick-thinking, you work well with cross-functional teams to address challenges and drive solutions.
- Willingness to Travel: Frequent travel within your territory to engage with customers and prospects.
BONUS THINGS YOU COULD BRING ALONG TO THE ROLE
- Familiarity with precision agriculture or virtual fencing technologies.
- Background in customer-facing roles within agriculture technology.
- Background in selling software (SaaS) solutions in a B2B environment.
OUR BENEFITS
- Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success
- 401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting
- Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans)
- Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year
- Personal growth fund: $750 USD per year to support learning, development, or personal growth goals
- Unlimited PTO: Take time off when you need it—no accrual required, available from day one
- Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents
- Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter
The annual OTE salary range for this role is $140,000 - $165,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Halter and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: London, United Kingdom; Nice, France; Antibes, France; Monaco
AHS is a Dubai-based ultra-luxury real estate developer and investment group focused on high-end projects and ventures. With a strong emphasis on premium standards and detail-driven execution, the business operates across high-end environments where service, presentation, and discretion matter.
This opportunity is suited to an accomplished Interior Manager who can uphold an exceptional onboard experience and lead interior operations with confidence, professionalism, and consistency. You will play a central role in maintaining the standards expected in a highly service-focused luxury setting while supporting seamless guest experiences throughout each voyage.
Responsibilities
Oversee all yacht interior operations to maintain exceptional guest service standards.
Lead and supervise yacht interior crew, scheduling duties and monitoring performance.
Manage inventory, provisioning, and budgeting for interior supplies and amenities.
Ensure cabins and guest areas meet luxury presentation and cleanliness expectations.
Coordinate guest preferences, events, and service delivery throughout each voyage.
Requirements
At least 7 years of experience as a yacht interior manager.
Educational background in hospitality management.
Experience working with yacht management software.
Proven experience in UHNW guest-service environments, including serving the owner directly.
Strong background in luxury housekeeping protocols, silver service, and guest preference management.
Hold a valid STCW certification, ENG1 medical certificate, and food safety certification.
Fluency in English.
Availability to work a 6/6 rotation schedule.
Benefits
Why Join AHS?
Career Advancement
: Enjoy opportunities for professional growth and development, with a clear path for career progression.
Collaborative Culture
: Join a team-oriented environment where collaboration and mutual support are highly valued.
Work-Life Balance
: Enjoy a supportive work environment that values work-life balance and employee well-being.
London, United Kingdom; Nice, France; Antibes, France; Monaco
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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Location: Warsaw, Poland; Kraków, Poland
[EN] Responsibilities:
Analyzing and investigating new project requirements, preparing project plans; assessing risks and proposing mitigations
Ensuring that project meets deadlines and delivering product of required quality
Managing large project teams or multiple sub-teams within a project (programmers, artists, game designers, QA, etc)
Identifying and clarifying team goals; ensuring that expectations are aligned between stakeholders
Managing communications within the team and between the team and company departments as well as people on the client's side
Managing and planning team capacity
Conducting team meetings, providing various reports
Working with leads on tracking team's performance
Supporting team growth through regular feedback and Career Development plans
Conducting project interviews, contributing to hiring process.
[PL] Obowiązki
Analizowanie i ustalanie nowych wymagań projektowych, przygotowywanie planów projektu; szacowanie ryzyka i proponowanie działań minimalizujących ryzyko
Dbanie o dotrzymywanie wyznaczonych terminów przez projekt, oraz dostarczanie produktu o wymaganej jakości
Zarządzanie dużymi zespołami projektowymi lub wieloma zespołami w ramach projektu (programiści, artyści/graficy, projektanci gier, QA itp.)
Identyfikowanie i precyzowanie celów zespołu
Zarządzanie komunikacją wewnątrz zespołu oraz pomiędzy zespołem a działami firmy, jak również osobami po stronie klienta
Zarządzanie i planowanie zasobów zespołu
Prowadzenie spotkań zespołowych, przygotowywanie różnego rodzaju raportów
Współpraca z liderami w zakresie monitorowania efektywności zespołu
Wspieranie rozwoju zespołu poprzez regularne spotkania i rozmowy oraz plany rozwoju kariery
Prowadzenie rozmów rekrutacyjnych do projektów, udział w procesie rekrutacji
Requirements
[EN]
Experience of work on all project phases (from idea to release), adjusting methodologies depending on the project’s phase and team size
Experience of work with external Clients: ability to establish collaborative relationship and a high level of trust
Ability to tell critical from just important, work out plans, set priorities, assess risks, track tasks to completion
Ability to efficiently manage teams of 10+ people
Ability to prioritize, delegate and manage multiple tasks under pressure
Excellent organizational and communication skills, result-oriented approach
Fluent English
Native Korean
Experience in GameDev
[PL] Wymagania
Doświadczenie w pracy na wszystkich etapach projektu (od pomysłu do wydania gry) oraz umiejętność dostosowywania metodologii w zależności od fazy projektu i wielkości zespołu
Doświadczenie w pracy z klientami zewnętrznymi: umiejętność budowania relacji opartych na współpracy i wysokim poziomie zaufania
Umiejętność odróżniania kwestii krytycznych od jedynie ważnych, opracowywania planów, ustalania priorytetów, szacowania ryzyka oraz monitorowania zadań aż do ich zakończenia
Umiejętność efektywnego zarządzania zespołami liczącymi ponad 10 osób
Umiejętność układania priorytetów, delegowania zadań i zarządzania wieloma wątkami pod presją czasu
Doskonałe umiejętności organizacyjne i komunikacyjne oraz podejście zorientowane na rezultaty
Biegła znajomość języka angielskiego
Język koreański (ojczysty)
Doświadczenie w branży GameDev
Benefits
[EN]
Working with an international team of world-class professionals on exciting and challenging projects
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Care package
Sensibly flexible working hours
Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
Friendly team
Additional benefits – Care Bonus to cover health, educational and safety needs, MyCafeteria, corporate parties and team buildings and many more others
[PL]
Praca w międzynarodowym zespole światowej klasy profesjonalistów przy ekscytujących i pełnych wyzwań projektach
Możliwości nauki i rozwoju: mentoring, wykłady, udział w konferencjach i wydarzeniach branżowych
Pakiet opieki medycznej
Elastyczne godziny pracy (w ramach potrzeb zespołu)
Program Wsparcia Pracowników (EAP), oferujący poufne porady prawne, finansowe oraz psychologiczne/osobiste
Przyjazny zespół
Benefity dodatkowe – Care Bonus (pokrywający wydatki związane ze zdrowiem, edukacją i bezpieczeństwem), platforma MyCafeteria, imprezy firmowe oraz wyjazdy integracyjne, a także wiele więcej
Location: South Korea
Responsibilities:
Analyzing and investigating new project requirements, preparing project plans; assessing risks and proposing mitigations
Ensuring that project meets deadlines and delivering product of required quality
Managing large project teams or multiple sub-teams within a project (programmers, artists, game designers, QA, etc)
Identifying and clarifying team goals; ensuring that expectations are aligned between stakeholders
Managing communications within the team and between the team and company departments as well as people on the client's side
Managing and planning team capacity
Conducting team meetings, providing various reports
Working with leads on tracking team's performance
Supporting team growth through regular feedback and Career Development plans
Conducting project interviews, contributing to hiring process.
Requirements
Experience of work on all project phases (from idea to release), adjusting methodologies depending on the project’s phase and team size
Experience of work with external Clients: ability to establish collaborative relationship and a high level of trust
Ability to tell critical from just important, work out plans, set priorities, assess risks, track tasks to completion
Ability to efficiently manage teams of 10+ people
Ability to prioritize, delegate and manage multiple tasks under pressure
Excellent organizational and communication skills, result-oriented approach
Fluent English
Native Korean Speaker
Experience in GameDev
Availability to overlap with European working hours
Benefits
Working with an international team of world-class professionals on exciting and challenging projects,
Learning & Development opportunity
Sensibly flexible working hours
Location: Dubai, United Arab Emirates
We are seeking an experienced and dynamic HR Manager to join our growing organization in Dubai. The ideal candidate will have a strong background in Human Resources within the Construction, Real Estate Development, or Property Development sectors in the UAE.
This role requires a proactive HR professional who can lead HR operations, talent acquisition, employee relations, performance management, and compliance while supporting a fast-paced and expanding business environment.
Key Responsibilities
Lead and manage all HR functions across the organization.
Develop and implement HR policies and procedures in line with UAE labor laws.
Manage end-to-end recruitment and talent acquisition processes.
Partner with department heads to identify workforce planning requirements.
Handle employee relations, disciplinary matters, grievances, and conflict resolution.
Oversee onboarding, orientation, and employee engagement initiatives.
Manage performance appraisal processes and succession planning.
Ensure compliance with UAE labor regulations and company policies.
Oversee compensation, benefits, and payroll coordination.
Monitor employee attendance, leave management, and HR records.
Support organizational development and training programs.
Prepare HR reports, workforce analytics, and management presentations.
Drive a positive workplace culture and employee retention initiatives.
Requirements
Bachelor's Degree in Human Resources, Business Administration, or a related field.
Minimum 5 years of UAE HR experience
Minimum 3 years of experience in the Construction, Real Estate Development, or Property Development industry.
Strong knowledge of UAE Labor Law and HR best practices.
Proven experience managing the full employee lifecycle.
HR certifications such as CIPD, SHRM, PHRi, or equivalent are an advantage.
Experience handling both white-collar and blue-collar workforce populations.
Excellent communication, leadership, and interpersonal skills.
Fluent in English and Arabic.
Currently based in the UAE.
Benefits
Competitive salary package.
Career growth opportunities within a rapidly expanding organization.
Professional and collaborative work environment.
Opportunity to work on high-profile real estate and construction projects in the UAE.
Задачи:
— Построение и управление комплексной системы задач для внутренних команд и внешних подрядчиков.
— Полное управление выполнением мерчандайзинговых запусков для обеспечения своевременной доставки продуктов и материалов.
— Сотрудничество с руководителем отдела мерчандайзинга для планирования рабочих процессов, распределения ресурсов и сроков.
— Координация с внешними подрядчиками для контроля производства, дизайна и выполнения заказов без задержек.
— Ежедневный мониторинг прогресса для выявления узких мест и внедрения решений для соблюдения графиков запусков.
— Разработка и оптимизация масштабируемых рабочих процессов для поддержки повторяемого роста электронной коммерции.
Требования:
— Минимум 3 года опыта работы проектным менеджером в сфере развлечений, игр или креативных агентств.
— Подтвержденный опыт управления несколькими проектами одновременно.
— Отличные коммуникативные навыки.
— Предпринимательский склад ума и способность эффективно работать в условиях неопределенности.
— Владение инструментами управления задачами, такими как Notion или Asana.
Желательно:
— Знакомство с платформой Roblox.
— Сильный опыт в дизайне или искусстве.
Условия:
— Удаленная работа с возможностью переезда в Лас-Вегас, США с поддержкой релокации.
— Преимущества в офисе, включая ежедневные заказы DoorDash и транспортные кредиты.
— Ежемесячный игровой бюджет для поддержки профессионального развития через игры.
УдалённоPROJECT MANAGER (MERCHANDISE) | REMOTE GLOBAL OR RELOCATION TO USA | #remote or #relocation #pm #merchandise #roblox #gamedev https://teletype.in/@courierus/ifEcibM8gjn; REMOTE GLOBAL OR RELOCATION TO LAS VEGAS (USA) Location: Remote (Global) ; Relocation support to Las Vegas, USA is available for interested candidates; Relocation support for candidates moving to Las Vegas
Location: Arizona
General Summary
The Producing Branch Manager ‘s primary job functions are to effectively recruit, coach, manage, and motivate a high-performance origination team and support staff while also developing personal production. The Branch Manager is also responsible for the day-to-day originations activities of their branch(s) and overall origination processes within defined targeted goals.
Duties and Responsibilities
The primary job duties and responsibilities of this position include but are not limited to:
Promote Envoy’s products to Real Estate Agents, Home Buyers, other lead sources and all referral sources
Provide leadership for all branch employees by always adhering to the highest ethics, fair and equal treatment of all employees, business partners, and loan applicants.
Acts as a mentor to Mortgage Loan personnel to improve their knowledge of policies and procedures, loan programs, investor guidelines
Keeps abreast of changes to company policies and procedures, secondary market investors and changes in Federal regulations pertaining to mortgages
Must have working knowledge of applicable federal regulations
Work closely with the Senior Management, to be innovative in terms of new origination opportunities
Manage Branch revenue and expenses to meet the Company’s objectives
Procure new loan applications that result in funded loans
Adhere to all Envoy standards, including, but not limited to production minimums and customer service
Stay current on personal finance principles in order to offer comprehensive mortgage advice to clients
Monitor processes and communicate effectively with the borrower and all other parties to transactions on the status of loans
Stay current with required continuing education, new products, Freddie Mac and Fannie Mae guidelines, Envoy guidelines and overlays, and HUD guidelines
Ensure all marketing is performed in a manner that is compliant
Ensure maintenance of a current license to perform Origination duties within their assigned branch
Adhere to all Envoy standards, including, but not limited to production minimums and customer service
Comply with company policies, local, state and federal laws regarding position and supervision of employees
Conduct business in an ethical manner and in the best interest of Envoy, with Envoy’s core values in mind
Any additional duties that may be assigned
THIS JOB DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE INCUMBENT WILL ALSO PERFORM OTHER REASONABLY RELATED BUSINESS DUTIES AS ASSIGNED BY MANAGEMENT.
Qualifications
Listed below are the minimum qualifications required to successfully perform this role. These qualifications are necessary for someone to be considered for this position.
Qualifications include:
High School diploma or equivalent is required, Bachelor’s Degree in Business, Finance or related field, preferred
7 years related experience and/or training; or equivalent combination of education and experience in mortgage origination, with 2+ years related Branch Management, preferred
2 years’ experience in sales leadership role managing Loan Originators, preferred
Demonstrated success in growing sales and revenue goals
Average of $500,000 in personal monthly volume or $3 MM (or 6 units) average monthly team volume, preferred minimum
Proven leadership skills with demonstrated capacity in management/motivation of employees
In-depth knowledge of mortgage loan products (FHA/VA/CONV/USDA), processes, procedures, and documentation
Working knowledge / Proficiency in Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating systems, Encompass experience, preferred
Demonstrated proficiency with Microsoft Excel, Word and Outlook
Exceptional follow-up, time management, interpersonal, and verbal and written communication skills
Commitment to high standards and adherence to company policy
Ability to manage priorities and workflow
Ability to make timely and sound decisions
Must hold State NMLS or obtain applicable State license within 90 days of employment or employment will be terminated
Satisfactorily pass background check
Physical Requirements
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.
Location: Brasilia, Brazil
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations.
Responsibilities
Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams.
Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy.
Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants.
Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement.
Drive community and stakeholder engagement programs aligned with social license and ESG commitments.
Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee.
Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates.
Oversee program budgets, capital expenditure tracking, and vendor/contract management.
Ensure compliance with applicable regulations, international mining standards, and HSE requirements.
Requirements
Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred.
Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations.
6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios.
Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred.
Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America.
Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments.
Strong leadership, stakeholder management, and cross-cultural communication skills.
Excellent planning, organizational, and risk-management capabilities.
Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms.
Strong written and verbal communication in Spanish and English.
Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments.
Preferred / Advantageous
Prior experience operating in Central America.
Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs.
Experience interacting with public-sector counterparts and multilateral institutions.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Mexico City, Mexico
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations.
Responsibilities
Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams.
Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy.
Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants.
Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement.
Drive community and stakeholder engagement programs aligned with social license and ESG commitments.
Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee.
Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates.
Oversee program budgets, capital expenditure tracking, and vendor/contract management.
Ensure compliance with applicable regulations, international mining standards, and HSE requirements.
Requirements
Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred.
Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations.
6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios.
Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred.
Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America.
Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments.
Strong leadership, stakeholder management, and cross-cultural communication skills.
Excellent planning, organizational, and risk-management capabilities.
Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms.
Strong written and verbal communication in Spanish and English.
Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments.
Preferred / Advantageous
Prior experience operating in Central America.
Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs.
Experience interacting with public-sector counterparts and multilateral institutions.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Sao Paulo, Brazil
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations.
Responsibilities
Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams.
Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy.
Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants.
Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement.
Drive community and stakeholder engagement programs aligned with social license and ESG commitments.
Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee.
Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates.
Oversee program budgets, capital expenditure tracking, and vendor/contract management.
Ensure compliance with applicable regulations, international mining standards, and HSE requirements.
Requirements
Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred.
Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations.
6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios.
Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred.
Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America.
Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments.
Strong leadership, stakeholder management, and cross-cultural communication skills.
Excellent planning, organizational, and risk-management capabilities.
Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms.
Strong written and verbal communication in Spanish and English.
Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments.
Preferred / Advantageous
Prior experience operating in Central America.
Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs.
Experience interacting with public-sector counterparts and multilateral institutions.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Montevideo, Uruguay
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations.
Responsibilities
Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams.
Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy.
Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants.
Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement.
Drive community and stakeholder engagement programs aligned with social license and ESG commitments.
Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee.
Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates.
Oversee program budgets, capital expenditure tracking, and vendor/contract management.
Ensure compliance with applicable regulations, international mining standards, and HSE requirements.
Requirements
Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred.
Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations.
6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios.
Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred.
Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America.
Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments.
Strong leadership, stakeholder management, and cross-cultural communication skills.
Excellent planning, organizational, and risk-management capabilities.
Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms.
Strong written and verbal communication in Spanish and English.
Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments.
Preferred / Advantageous
Prior experience operating in Central America.
Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs.
Experience interacting with public-sector counterparts and multilateral institutions.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Buenos Aires, Argentina
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations.
Responsibilities
Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams.
Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy.
Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants.
Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement.
Drive community and stakeholder engagement programs aligned with social license and ESG commitments.
Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee.
Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates.
Oversee program budgets, capital expenditure tracking, and vendor/contract management.
Ensure compliance with applicable regulations, international mining standards, and HSE requirements.
Requirements
Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred.
Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations.
6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi-project portfolios.
Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred.
Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America.
Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments.
Strong leadership, stakeholder management, and cross-cultural communication skills.
Excellent planning, organizational, and risk-management capabilities.
Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms.
Strong written and verbal communication in Spanish and English.
Sound judgment, problem-solving ability, and resilience in complex, high-visibility environments.
Preferred / Advantageous
Prior experience operating in Central America.
Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs.
Experience interacting with public-sector counterparts and multilateral institutions.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Chicago, IL; Los Angeles, CA; New York City, NY; San Francisco, CA
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
We’re looking for a strategic operator and program manager to join the
GTM Excellence team
within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity.
In this role, you will help shape how Reddit scales. You will own ambiguous, high-impact opportunities, turn them into clear recommendations, and lead the work from idea to execution. The right candidate brings strong judgment, a clear point of view on how Reddit should evolve its operations, and the ability to work across teams to drive change. This is a high-visibility role at the center of the Global Sales Organization’s operational excellence strategy, focused on building the systems and processes that maximize customer-facing time and create a seamless experience for Reddit advertisers.
This role is required to be based in person in Chicago, New York, San Francisco, or Los Angeles.
Responsibilities:
Diagnose and prioritize business problems:
Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates.
Decipher stakeholder feedback:
Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements.
Design scalable processes and operating models:
Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience.
Develop policies and governance frameworks:
Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve.
Develop recommendations and decision-ready materials:
Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment.
Drive cross-functional alignment:
Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution.
Lead implementation and champion change:
Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward.
Measure impact and continuously improve:
Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity.
Required Qualifications:
5+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related field.
Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans.
Strong strategic thinking and analytical problem-solving skills, with the ability to diagnose root causes and evaluate tradeoffs.
Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience.
Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment.
Experience leading change across cross-functional teams, from initial problem framing through implementation and adoption.
Ability to balance strategic thinking with hands-on execution; this role requires an owner, not a coordinator.
Preferred Qualifications:
Experience in digital advertising.
Experience working in fast-moving, resource-constrained environments where judgment, prioritization, and initiative are critical.
Familiarity with sales tools and technology that improve seller efficiency and productivity, including workflow automation and AI-enabled ways of working.
Background in consulting, strategy, or transformation roles, ideally with experience operating in-house after consulting.
Benefits:
Comprehensive Health benefits
401k Matching
Workspace benefits for your home office
Personal & Professional development funds
Family Planning Support
Flexible Vacation (please use them!) & Reddit Global Days Off
4+ months paid Parental Leave
Paid Volunteer time off
#LI-AT1
#LI-Hybrid
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit
https://www.redditinc.com/careers/
.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base salary range for this position is:
$154,700
—
$216,600 USD
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Most businesses have no idea if they're overpaying for their software. They renew on autopilot, negotiate without benchmarks, and discover vendor alternatives only after the contract is already signed.
Ramp is uniquely positioned to change that. We see billions of dollars of real-world spend and contract data across thousands of companies, and we're turning it into an intelligence layer that tells businesses exactly what they should be paying, which vendors to consider, and when to act.
As PM for Vendor Intelligence & Marketplace, you'll own the product that powers this: our price benchmarking engine, contract analysis (extracting structure and risk from vendor agreements), and the emerging B2B marketplace that connects Ramp's buyer base to the right vendors at the right price. You'll be one of the first PMs building a true buyer-side intelligence layer inside a financial platform, replacing renewal anxiety and negotiation guesswork with data-driven, AI-powered decisions.
Please note that this role requires in-person presence at our NYC or SF office at least 2 days/week.
WHAT YOU’LL DO
- Own the strategy and roadmap for price benchmarks and contract intelligence, turning Ramp's aggregated spend and contract dataset into the most accurate price benchmarking product on the market.
- Build the B2B marketplace primitives that let Ramp's customers discover, compare, and engage with the right vendors, and give vendors a channel to reach Ramp's buyer base with transparent, competitive pricing.
- Design "decision moments": surfaces inside Ramp that deliver the right benchmark, contract context, or vendor alternative at exactly the moment a customer is about to sign, renew, or spend.
- Partner with data science to build the extraction, normalization, and modeling pipelines that power price benchmarks, going from raw contract PDFs and spend data to unit-normalized, SKU-level intelligence a customer can act on in a negotiation.
- Define the evaluation methodology, quality bar, and feedback loops for AI-powered contract analysis, ensuring the accuracy and explainability that enterprise customers require.
- Cover the full vendor lifecycle: discovery and intake through price negotiation, contract signing, and renewal, with the right intelligence surfaced at each step.
- Develop deep understanding of how procurement, finance, and legal teams evaluate, select, and renegotiate vendors, and translate that into sharp product bets with clear customer outcomes.
- Drive cross-functional alignment on dependencies and launch readiness: GTM enablement, customer communications, compliance review, and supportability.
WHAT YOU NEED
- BA/BS in a technical or analytical field (Computer Science, Engineering, Analytics, Mathematics, Economics, or related).
- 5+ years of product management experience, ideally with products where data quality and customer trust are the core value proposition.
- Sharp product judgment on data products and marketplaces: you understand flywheel dynamics, network effects, coverage-versus-accuracy tradeoffs, and the cold-start problem.
- AI fluency: hands-on experience building AI features, comfort with LLM-based extraction and retrieval, evaluation methodology, and human-in-the-loop design.
- Strong commercial instincts: you understand how businesses buy software, what levers drive negotiation outcomes, and why price transparency changes behavior.
- Track record building products where trust is earned over time: explainability, auditability, graceful degradation, and clear user controls.
- Comfort working in technical environments (Figma, SQL, Git) and prototyping quickly with modern AI tools (Claude Code, Cursor).
- Clear, direct communication across technical and non-technical stakeholders; ability to make a crisp case for a product bet without a deck full of slides.
NICE-TO-HAVES
- Experience building price benchmarking, market intelligence, or contract analytics products, anywhere from procurement software to B2B SaaS to fintech.
- Marketplace experience: supply/demand matching, seller acquisition, buyer discovery, and the trust primitives that make two-sided systems work.
- Document understanding: OCR, LLM-based extraction, normalizing structured data from unstructured contracts.
- Background in procurement, vendor management, or enterprise SaaS buying and selling, either as a PM or as a practitioner.
- Familiarity with compliance-adjacent domains: vendor due diligence, security reviews, NDAs, audit trails.
- Experience at a high-growth startup taking 0→1 products to scale.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Berlin
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
Principal Account Manager
at Via, you will be the face and voice of Via for our DACH partners, both internally and externally. You'll build genuine, durable relationships with the cities, counties and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, on a team of talented, collaborative people passionate about making a
real impact
for those who depend on public transit every day.
What You’ll Do:
Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform –
on-demand
,
paratransit
,
Citymapper
, and more – to make the case for better transit
Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services
Who You Are:
7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
Fluency in German (C2 or native-level) and English is required; additional languages are a plus
What We Offer:
Base salary range: €110-125k, plus variable pay and equity as part of a total compensation package
Company pension scheme (bAV) with a 20% employer contribution
Urban Sports Club membership
30 vacation days a year
Weekly team lunch and breakfast
A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
There has never been a more exciting time to be on the cutting edge of public mobility.
Ready to join the ride?
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Senior Engineering Manager , Twilio’s Segment team.
About the job
As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).
Responsibilities
In this role, you’ll:
Own and deliver robust, high-scale routing experiences for Data platforms & pipelines for Twilio Segment.
Champion team growth and success, prioritizing mentorship and individual development.
Architect and operate always-available, complex distributed systems in cloud environments.
Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
Advocate for agile processes, continuous integration, and robust automation.
Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
14+ years of engineering experience with a 5+ year proven track record managing software teams.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Proven experience managing multiple workstreams within the team.
Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms.
Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).
Excellent communication, problem-solving, and operational excellence skills.
Desired:
Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.
Expert programming experience in Go or similar object-oriented languages.
Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).
Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
Familiarity with AI/ML technologies.
Experience managing and operating AWS infrastructure
Experience working in a geographically distributed team.
Location
This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: San Francisco
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale.
WHAT YOU'LL DO
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
- Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
- Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
WHAT YOU HAVE
- Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
- Experience with Salesforce and Catalyst, are preferred, but not required.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
COMPENSATION RANGE
$125,000 - $145,000 OTE
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai