Location: Almaty, Kazakhstan
Workplace: OnSite
WHY WORK AT HIGGSFIELD AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
WHAT YOU'LL DO
- Design banners and visual assets for blog articles, landing pages and social posts
- Generate character sets in Soul ID, cinematic stills in Soul Cinema, and short video examples in Cinema Studio — keeping one character consistent across an entire article
- Write and refine your own prompts, and document them so readers can reproduce the result
- Work with the content team on what a piece needs visually before it's written, not after
- Keep the visual language of the blog coherent as it scales past a few hundred articles
WHAT WE'RE LOOKING FOR
- A portfolio with real AI-generated work: promos, ad spots, reels, short videos or campaigns made with generative tools. Show us the result and walk us through how you got there
- Hands-on experience producing promo videos with AI end to end: concept, storyboard, generation, editing, sound and final cut
- Deep fluency with AI image and video models. You know the strengths and limits of each one and pick the right tool for the shot instead of forcing one model to do everything
- Strong prompting skills. You write, iterate and debug prompts, understand why a generation failed, and know when to stop retrying and change the approach
- You can keep a character, style and lighting consistent across a full series of images and video clips
- Editing skills: you can cut a 15–30 second promo with pacing, titles, grading and sound that holds attention
- A solid design foundation: composition and typography strong enough to build a banner where the headline still reads at 400×225
- Comfort working fast and at volume without the quality collapsing. AI is how you move faster, not how you cut corners
- English at a level where you can set type in it and catch a broken headline
- You can explain your decisions. We'll ask why, and "it looked better" isn't an answer
Nice to have
- Experience making performance creatives or ads for social: TikTok, Reels, YouTube Shorts
- Motion design skills (After Effects or similar) for combining AI footage with graphics
- Advanced workflows: ComfyUI, LoRA training, upscaling, inpainting, lip-sync
- You follow new model releases closely and test them the week they come out
- Your own social account or channel with AI-made content
- You already use Higgsfield on your own projects
The deal
- On-site role in our Almaty office;
- Competitive salary in USD, reviewed as you grow;
- Access to Higgsfield products and the AI tools we use internally;
- Breakfast, lunch and good coffee on us;
- Full-time position with high ownership and growth potential.
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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Title: CPT-11546 B2B Tech Growth & Lead Generation Specialist Virtual Assistant
Independent Contractor – CPT-11546 B2B Technology Lead Generation & Business Development Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A global IT services and technology solutions company is seeking a full-time Business Development VA to support structured B2B prospect research, outreach, lead generation, and appointment setting.
The client will provide target-account tiers, target companies, decision-maker titles, messaging, and outreach sequences. The VA will execute that plan through LinkedIn, email, research, CRM management, and eventually phone outreach, while maintaining consistent reporting and follow-up.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Target Account & Contact Research
Research assigned Tier 1–4 target accounts
Identify appropriate decision-makers and contacts
Research global IT integrators, MSPs, VARs, OEMs, channel partners, federal prime contractors, and enterprise IT organizations
Find and verify business contact information
Build organized prospect lists based on client-defined criteria
Maintain accurate account and contact records
Outreach & Appointment Setting
Execute approved outreach through email and LinkedIn
Follow established sequences and cadence
Personalize communication appropriately
Follow up consistently with prospects
Monitor and respond to routine outreach activity
Escalate substantive prospect responses to the CEO
Schedule qualified introductory meetings
Conduct phone outreach as the role expands and training is completed
CRM & Business Development Support
Maintain the CRM / BD prospect tracker
Update activity, responses, statuses, and next steps
Assist with supplier, vendor, and supplier-diversity registrations
Provide regular weekly reporting and participate in client check-ins
Flag stalled opportunities and missing information
Support account-based research for priority prospects
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
B2B lead-generation or business-development support experience strongly preferred
IT services, technology, MSP, VAR, or channel experience strongly preferred
LinkedIn Sales Navigator experience preferred
CRM experience required
Email outreach and prospect-research experience required
Apollo, Hunter, RocketReach, or similar tools are a plus
Government-contracting or supplier-diversity exposure is a plus
Strong written English required
Phone prospecting experience preferred for future expansion
IDEAL CANDIDATE PROFILE
Strong B2B lead-generation background
Excellent written and spoken English
Comfortable researching technology organizations and decision-makers
Strong LinkedIn and email-outreach experience
Organized and disciplined with CRM activity
Able to work from a detailed outreach strategy
Proactive enough to suggest improvements when appropriate
Comfortable operating independently within defined targets and sequences
Professional enough to represent the company to enterprise and government-related prospects
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
LinkedIn Sales Navigator
LinkedIn
CRM / Prospect Tracking Tools
Apollo – Preferred
Hunter – Preferred
RocketReach – Preferred
Email Outreach Tools
Microsoft Office / Google Workspace
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: Approximately 9:00 AM – 5:00 PM MST initially; Flexible after onboarding
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: Approximately 9:00 AM – 5:00 PM MST initially; Flexible after onboarding
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (Native or near native English accent required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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Title:
Independent Contractor – CPT-11508 Construction Operations & Administrative Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing residential and commercial construction company is seeking a part-time Construction Operations & Administrative Assistant to support the day-to-day back-office, project coordination, estimating, procurement, compliance, and documentation workflows of the business.
The VA will work closely with the client to keep project information organized, process incoming invoices and documents, track subcontractor compliance, support permitting and inspections, assist with estimating and bid preparation, coordinate material orders, and help maintain current project schedules and documentation.
The ideal candidate is highly organized, detail-oriented, comfortable working within construction workflows, and able to use technology and AI tools to improve administrative efficiency.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Invoice & Document Intake
Monitor a dedicated company email address for invoices, receipts, COIs, and vendor documentation
Review and organize incoming documents
Route invoices to the bookkeeper with the correct project and cost code
Flag invoices or documentation requiring client approval
Route receipts and supporting documentation to the appropriate accounting records
Maintain organized digital files and project documentation
Review and organize project invoices, plans, historical project records, and other construction documentation used for estimating and project management
Organize and utilize historical project plans, invoices, and completed-job information as reference material for estimating and budgeting activities
Support the preparation and organization of historical project information used to develop and improve the client’s AI-assisted estimating process
Subcontractor Compliance
Request and track Certificates of Insurance (COIs), W-9s, Workers’ Compensation documentation, and other required subcontractor records
Monitor expiration dates and outstanding compliance requirements
Follow up with subcontractors before missing documentation delays payments or project activity
Maintain accurate subcontractor compliance records
Coordinate subcontractor bid requests and collect responses for project estimating and budgeting
Track subcontractor proposals and incorporate received bids into project budgets
Support the review and organization of subcontractor information and project-related requirements
Permits, Utilities & Inspections
Assist with utility service requests
Support permit applications and related documentation
Track permit approvals and outstanding requirements
Schedule and monitor inspections
Track project closeout requirements, including U&O documentation where applicable
Follow up on outstanding permit, utility, or inspection items
Assist with construction-code research and document findings that may affect project requirements or construction decisions
Research applicable construction requirements when questions arise regarding existing structures, materials, or proposed work
Conduct construction-code research using AI tools and other available resources to support project-specific compliance and construction questions
Assist with researching whether proposed construction solutions or existing conditions comply with applicable code requirements
Estimating & Bid Support
Assist with basic construction takeoffs and quantity calculations
Solicit subcontractor and vendor pricing
Organize incoming subcontractor bids and proposals
Compare and maintain bid information for client review
Assist with preparing estimates and proposals
Maintain supporting bid and estimating documentation
Generate and review AI-assisted material takeoffs, including drywall, lumber, plumbing fixtures, light fixtures, and other construction materials
Use the client’s AI-assisted estimating engine to generate preliminary material takeoffs, allowances, and project budgets
Review and audit AI-generated takeoffs and budgets for accuracy and identify incorrect assumptions or quantities
Assist with generating subcontractor Requests for Proposals (RFPs) through the client’s AI-assisted estimating workflow
Update and maintain project budgets as new subcontractor bids are received
Use historical project plans, invoices, and completed-job data to support AI-assisted estimating
Review engineering plans and identify potential constructability, coordination, or cost issues before project work proceeds
Use SketchUp to review and scale drawings and create construction/architectural details that are not included in the original plans
Ordering & Procurement
Place material and product orders with approved vendors
Confirm pricing, availability, and delivery information
Track orders and expected delivery dates
Follow up on delayed or incomplete deliveries
Route receipts and purchasing documentation to accounting
Maintain organized procurement records
Review construction material and labor requirements and assist with verifying quantities before purchase requests are processed
Assist with organizing purchase requests and confirming that requested quantities align with project requirements
Coordinate procurement information with the appropriate internal or external parties for processing
Assist with validating material quantities and project requirements generated through the estimating process before procurement activities proceed
Schedule & Project Coordination
Review and update project schedules in Monday.com
Track upcoming milestones, inspections, deliveries, and project tasks
Distribute current plan sets and project information to subcontractors as directed
Run and maintain standard job-open checklists
Keep designer selections and other project information current
Follow up on outstanding project coordination items
Flag schedule conflicts, missing information, or issues requiring client attention
Assist with monitoring project schedules and milestones and identify work that is not aligned with the planned schedule
Maintain and organize project coordination information across contractors, subcontractors, permits, inspections, and other project activities
Review architectural and engineering plans to identify potential conflicts between construction elements that may affect project coordination, cost, or constructability
Support the client in resolving plan-related issues by documenting discrepancies and bringing potential conflicts to the client's attention
General Operations Support
Maintain organized project folders within Google Drive
Communicate with the client and team through Gmail and Slack
Assist with recurring operational and administrative projects
Use ChatGPT, Claude, and other approved AI tools to improve productivity, summarize information, prepare drafts, and streamline repetitive workflows
Maintain organized historical project information that can be reused for estimating, budgeting, and future project planning
Help develop and maintain repeatable workflows and documentation as the client builds out processes for the new VA role
Leverage AI tools to reduce manual workload and improve the efficiency of construction operations
Support the development and management of the client's AI-assisted construction workflows as the processes are documented and refined
Work closely with the client during the initial implementation of new workflows and gradually take ownership of recurring processes
Use AI tools to reduce the amount of manual work required for estimating, research, budgeting, and project administration
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous administrative, operations, or project coordination experience required
Construction industry experience strongly preferred
Experience supporting contractors, builders, subcontractors, or construction projects preferred
Experience with construction documentation and project coordination preferred
Estimating, takeoff, bid coordination, or procurement experience is a strong plus
Familiarity with subcontractor compliance documentation is a plus
Strong spreadsheet, file-management, and organizational skills required
Strong written and verbal English communication
Comfortable learning company-specific construction processes and terminology
Experience using ChatGPT, Claude, or similar AI tools preferred
IDEAL CANDIDATE PROFILE
Highly organized and process-oriented
Strong attention to detail
Comfortable managing multiple construction projects and deadlines
Proactive with follow-up and identifying missing information
Able to work independently within established processes
Comfortable communicating with subcontractors, vendors, and internal team members
Strong problem-solving and organizational ability
Comfortable using AI tools to improve efficiency
Interested in becoming a long-term operational support resource
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Monday.com
Gmail / Google Workspace
Google Drive
QuickBooks – Familiarity Preferred
Slack
ChatGPT
SketchUp – Preferred
Claude / AI Productivity Tools – Required / Strongly Preferred
Work Schedule
Contracted Hours per Week: 10-20 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 9AM-11AM Central time for the first 2-4 weeks; then will expand to 20 hours/week
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 10-20 hours/week
Daily Working Time: 9AM-11AM Central time for the first 2-4 weeks; then will expand to 20 hours/week
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-C (Strong Spoken and Written English Required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Worldwide; Philippines
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title: CPT-11313 Social Media Marketing Virtual Assistant
Independent Contractor – CPT-11313 Social Media Marketing Virtual Assistant/Marketing VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing commercial HVAC company is seeking a Social Media Marketing Virtual Assistant to strengthen its online presence, increase customer engagement, and generate new business opportunities through consistent social media marketing.
The primary focus of this role is managing the company's Facebook presence while expanding into additional social platforms over time. The Virtual Assistant will create content, promote seasonal specials and services, engage with followers, and help position the company as a trusted HVAC provider in the local market.
As the business grows, this role has the potential to expand into broader marketing responsibilities and, eventually, limited customer service support.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Social Media Management and Content Creation
Manage the company's Facebook page and additional social media platforms
Create and publish engaging content on a consistent schedule
Promote seasonal specials, service offerings, and company updates
Develop educational HVAC content that builds trust with customers
Maintain an organized content calendar
Customer Engagement
Monitor comments, messages, and inquiries across social platforms
Respond professionally to customer interactions
Encourage engagement and grow the company's online community
Help increase followers and brand visibility
Marketing Support
Assist with social media advertising campaigns
Create promotional graphics and marketing materials
Recommend content ideas and marketing initiatives
Coordinate campaigns around seasonal HVAC demand
Support overall online marketing efforts to generate new customers
Future Growth Opportunities
Support additional marketing initiatives as the business expands
Assist with online reputation management when needed
Opportunity to expand into after-hours phone support and customer communication as business needs evolve
VIDEO CONTENT CREATION & MANAGEMENT
Create short-form videos, reels, and HVAC demonstration videos showcasing products, features, services, processes, or other relevant content.
Edit and optimize videos for Facebook, Instagram, TikTok, and Google Business Profile.
Coordinate with technicians to capture real HVAC service footage.
Prepare and publish video content across the appropriate social media platforms and customer portals.
Produce educational HVAC video content to build trust and authority.
Ensure demonstration videos are clear, accurate, engaging, and aligned with company branding and content requirements.
Post videos consistently and monitor performance.
Adjust hooks, captions, and editing style to improve reach and engagement.
Manage and update product-related content as needed.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous social media management experience required
Experience creating content for local businesses preferred
Facebook Business experience required
Canva or similar graphic design experience required
Experience running or supporting social media advertisements preferred
Strong written communication skills
Experience in home services or construction industries is a plus
Video editing and content creation skills
IDEAL CANDIDATE PROFILE
Creative with strong marketing instincts
Experience managing business social media accounts
Self-motivated and proactive
Strong organizational skills
Excellent written English communication
Comfortable working independently
Interested in helping grow a local service business
Video editing and content creation skills
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Facebook Meta Business Suite
Canva
Instagram
LinkedIn
Google Business Profile
Social Media Scheduling Platforms
Microsoft Office
Google Workspace
Work Schedule
Contracted Hours per Week: 20 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: TBD EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Marketing VA
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 20 hours/week
Daily Working Time: TBD EST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-C (Good written and spoken English required)
REGION PREFERENCES: Philippines
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: South Africa
The Role
This is a phone role. That is the entire job.
You log into the CRM, you click dial, and the dialer does the rest. You talk, you qualify, you book, and you make sure they show up.
You are booking consultations with founders and marketing leaders at 7, 8 and 9 figure ecommerce brands.
What you're responsible for
100 dials per day minimum.
Our best setters do more.
7 booked appointments per week.
That is the floor to keep the seat, not the target.
15 booked appointments per week.
That is what a producing setter looks like.
A 70%+ show rate.
Booking the call is half the job. Getting them to actually show up is the other half.
Your own confirmations and your own no-show rebooking.
If someone ghosts, that is your appointment to save.
Who we are looking for
You have
booked at least 50 appointments
in the past,
or
have personally
closed at least $50,000
in the past
You are hungry to earn a high income
You can work
EST hours (EST)
This is full time. You are not running an agency, freelancing, or building something else on the side
You have clear, confident spoken English and you are comfortable being on the phone all day
You claim unreasonable accountability for everything that happens in your life
Compensation
Base: $1,000 USD/month
$60 USD for every appointment that shows
You are paid on shows, not bookings. An appointment that does not sit is worth nothing to either of us. There is no commission on closed deals.
What that actually looks like:
7 booked per week
(the floor): roughly 21 shows per month, about
$2,260/month
15 booked per week
(producing): roughly 45 shows per month, about
$3,700/month
25 booked per week
(top of the team): roughly 76 shows per month, about
$5,560/month
Salary: $3,000 – $4,500 / month
Workplace: fully
Role Overview
The Customer Success Manager is a hands-on player-coach who owns the external link with our Ethena Pay users. You'll be the single accountable owner of the customer experience after signup. On day one you'll be in the queue answering tickets yourself, including the hard ones. For the 1st 6 months, expect roughly 70% doing the work and 30% building the operations of the function. You’ll be the 1st, so there is huge potential career growth baked in here. You’ll find your maximum ability and seniority level within the team, as the need for a larger support and payments ops org grows around you.
Support is a key place a money product can truly stand out, and few competitors set a high bar We want users to tell other people how good our support is, and we want ticket volume to fall because the reasons for them are being removed. You'll sit directly inside the product team, working closely with Engineering, Finance, Compliance, and our GTM team.
Role Responsibilities
Own the queue personally: handle most inbound tickets yourself early on, own Zendesk end to end (triage, tagging, macros, help centre). You’ll publish, and hold yourself to, the first response and resolution targets.
Set a support quality bar users talk about: define what best-in-class looks like in writing, measure satisfaction and public sentiment properly, run response QA, and contact affected users before they contact us.
Turn support into measured input for product and engineering: a standing weekly read by cluster and contact rate, every defect routed with impact and an owner, and clear escalation thresholds so emergencies move fast and routine volume never interrupts engineering.
Automate the work: remove the causes of the largest clusters through product fixes, self-serve answers and automated status updates, use AI-assisted triage with a human check wherever money is involved, and track falling effort per user as an explicit goal.
Be the named operational owner of our rails vendors (card issuer, on/off-ramp, KYC and wallet partners), with escalation paths, a vendor incident log and evidence for commercial reviews.
Bring the manual money workflows under documented control: runbooks, four-eyes checks and audit trails for reconciliation, disputes and chargebacks, refunds, stuck withdrawals, fraud triage and KYC edge cases, working with parent Finance and Compliance.
Build and lead the operations function: bring support across the ticket queue, Telegram and X into one operation, own user-facing incident comms, run an operations KPI dashboard, and grow a small front line and payments-ops team toward follow-the-sun and multilingual coverage.
Required Skills and Experience
Previously run support or operations for a live consumer money product where mistakes moved, lost or delayed real customer funds, such as a neobank, payments company, card program, exchange or crypto money app.
Owned operational KPIs and reported them regularly to executive and product audiences, with examples of numbers you moved and how you moved them.
A track record of reducing the work, not just absorbing it: contact rates brought down or clusters engineered out, with before-and-after numbers.
A support experience you built that users praised, backed by satisfaction or sentiment data.
Handled money-movement exceptions end to end, such as disputes and chargebacks, refunds, failed or stuck withdrawals, reconciliation breaks, or KYC and sanctions escalations. You've also managed third-party vendors operationally, including getting a live production problem fixed.
A player-coach who has done the work and built a small team or contracted capacity around it, including outsourced support and coverage across time zones or languages.
Agent-native working: you use AI tools to cluster tickets, draft macros and help-centre content, and build reports, and you check the output for accuracy and tone.
Location: Warsaw, Mazowieckie, Poland; Sofia City, Bulgaria; Limassol, Cyprus
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
As a Technical Product Operations Manager, you will own the work that moves our platform forward but does not fit inside any single team. Our engineering organisation is split across several tribes, each with its own services, roadmap and release cadence. Platform migrations, retiring shared dependencies, standardising how every squad works and rolling out new engineering practices all cut across those boundaries, and you will be the person who holds that work end to end.
You will run cross-team technical programs, help drive and improve the engineering processes everyone relies on, and make sure both are backed by real data rather than assumptions. This is not a people management role, and you will not write production code. You do need to be technical enough that engineers treat you as a peer. The role is broad and hands-on. In a typical week you might sequence a Kafka topic migration across four squads, fix a company-wide process that keeps stalling at the same step, pull numbers from a database to settle a question about impact, and ship a small automation that removes a recurring manual task for the whole department. Continuous improvement and AI are central to the role: you will constantly look for better ways for engineering to work and apply AI where it clearly improves throughput, quality or speed.
Responsibilities:
Run cross-team technical programs such as platform migrations, dependency removals, standardisation initiatives, decommissioning, and large infrastructure changes. For each one, break broad goals into sequenced plans with named owners.
Find the right decision-makers when ownership is unclear, facilitate technical discussions (including where squads disagree), and secure clear decisions with committed dates.
Maintain a single, accurate view of each programme's phase, blockers, owners, and delivery dates. Raise conflicts between sources rather than smoothing them over.
Produce concise, accurate status reporting that engineering leadership can act on.
Drive and improve company-wide engineering processes, such as tech design review. This means sharpening the processes already live, establishing new ones where needed, and running their cadence, templates, queues, and follow-through.
Gather feedback from engineers and separate friction worth removing from friction that serves a purpose, then turn the findings into concrete process changes.
Instrument processes so their health is measured rather than assumed, for example review turnaround time, rework rate, or how often work reaches build without a required decision.
Query data directly using SQL, dashboards, and APIs, and reconcile what Jira reports with what systems actually show.
Identify recurring manual work across engineering and automate it, using AI where it adds real value, then measure whether the automation delivered actual savings.
Build lasting assets such as playbooks, templates, runbooks, automated reporting, and agent workflows that keep working after each programme ends, and help colleagues adopt the AI practices that work.
Requirements:
Degree in STEM or other quantitative field.
Minimum 4 years of experience in technical programme management, engineering operations, or delivery management within a high-performance software engineering environment.
Proven track record of delivering cross-team technical programmes in a multi-team organisation.
Strong technical understanding of modern software systems, including services, deployments, queues, metrics, Kubernetes, Kafka, CI/CD, releases, and rollbacks.
Ability to read architecture diagrams, tech design documents, and ADRs, and judge whether they are ready for review.
Proficiency in SQL and comfort working with dashboards, APIs, and Jira.
Practical experience using AI tools to improve personal and team productivity.
Strong stakeholder management and facilitation skills, with the confidence to drive decisions where ownership is unclear.
Clear, concise written communication for senior audiences.
Strong ownership mentality: proactive, accountable, and execution-focused.
What Will You Get in Return?
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Location: Sofia, Bulgaria
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 40,000.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Budapest, Hungary
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is 15,871,000 HUF.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Bucharest, Romania
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is 220,800 RON.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Singapore
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As Director of Regional Sales for GitLab's National Security Group (NSG), you'll lead a field-based team of Account Executives driving new and expansion revenue across US federal NSG departments. You'll coach and grow the team, spend time with key accounts, and lead large-deal strategy and executive negotiations. Your work will help agencies adopt GitLab's development, security, and operations (DevSecOps) platform through complex federal procurement processes.
You'll partner with senior leadership, Renewals, Customer Success, Product, and Marketing to align our sales approach with agency needs. This includes shaping offerings authorized under the Federal Risk and Authorization Management Program (FedRAMP), bringing field feedback into the roadmap, and building long-term growth within large agencies. You'll travel as needed for customer meetings and team engagements.
What you'll do
Recruit, hire, lead, and coach Account Executives covering NSG departments to achieve regional revenue and growth targets while building an accountable, inclusive team.
Lead new business and expansion strategy, generating and progressing pipeline across priority accounts to meet or exceed quarterly and annual bookings targets.
Own regional forecasting, opportunity data quality, and deal reviews. Use MEDDPICC (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, and Competition) to qualify opportunities and give senior leadership clear visibility into pipeline health, commitments, and risks.
Guide complex federal procurement processes with distributors and partners, including Carahsoft and systems integrators. Navigate contracting vehicles, funding cycles, and agency-specific buying processes to secure multi-year contracts and expansions.
Shape the sales approach for regulated environments, connecting FedRAMP-authorized offerings and mission-critical DevSecOps use cases to agency needs and increasing platform adoption.
Work with Renewals, Customer Success, Marketing, Product, and federal partners on account plans, product roadmap feedback, and campaigns that support retention and expansion.
Expand within large agencies through new workloads, cross-sells, and upsells, balancing near-term revenue with long-term platform adoption.
Meet customers in the field and travel as needed for key account meetings, large-deal reviews, and team engagements. Build senior executive relationships and lead negotiations while working effectively in GitLab's asynchronous environment.
What you'll bring
Experience in open source software, DevOps, or related enterprise technology sales.
A process- and data-driven approach to sales operations, including advanced use of Salesforce and other customer relationship management (CRM) and marketing automation tools.
Experience selling or leading teams in regulated or compliance-driven environments, such as FedRAMP or similar government software-as-a-service frameworks, or the ability to learn quickly in highly regulated markets.
Success selling and coaching teams through complex enterprise deals with large public sector accounts, including long sales cycles and multiple stakeholders.
Familiarity with MEDDPICC or a similar sales methodology, including pipeline generation, qualification, forecasting, and deal reviews.
Experience hiring, coaching, developing, and leading regional, field-based sales teams while building an accountable, collaborative, and inclusive team.
Skill in managing senior executive relationships and leading executive meetings and negotiations within large organizations with multiple departments and decision-makers.
Alignment with GitLab's values and leadership expectations. We welcome transferable skills in enterprise technology sales and team leadership from a range of backgrounds.
About the team
The NSG sales team is an all-remote organization. We collaborate asynchronously across regions and work with federal distributors and systems integrators, including Carahsoft, to support government customers.
Our work supports GitLab's mission to enable everyone to contribute to and co-create the software that powers our world. We value transparency and collaboration, and you'll have the autonomy and accountability to own your results.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$148,000
—
$248,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Apono is now part of 1Password https://1password.com/. Together, we’re shaping the future of identity security for humans, machines, and AI agents. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. We deliver just-in-time, just-enough access governance, unleashing productivity without compromising security. If you’re excited to work alongside a team of curious, driven individuals and solve hard problems at scale, come join us and help build a safer, simpler digital future for everyone.
Artificial intelligence (AI) agents are becoming part of enterprise infrastructure—requesting access, handling credentials, interacting with production systems, and acting on behalf of people. As Senior Product Marketing Manager, Agentic Identity Security, you’ll shape how organizations understand and address this emerging security challenge. You’ll build the narrative, positioning, and market-entry strategy for Apono as part of 1Password, bringing fresh perspective to an evolving product and category while turning strategy into action.
How we’re using AI today
On the Marketing team, we’re growing our AI capability together and redesigning how work gets done. We’ve built agents to improve workflows focused on competitive intelligence, content creation, and campaign planning, helping us stay sharp, reduce context-switching, and surface the right information at the right time. AI helps us coordinate, execute, and uncover insights faster so we can spend more time on what’s most important: performance, judgement, and driving the future of 1Password.
This is a remote opportunity within the US.
What we're looking for:
- Bring experience in cybersecurity, deep technology, or business-to-business (B2B) software, with an understanding of technical buyers and complex markets.
- Bring a clear strength in product marketing, such as product launches, market-entry strategy, positioning, messaging, or narrative development.
- Think strategically while staying close to execution, turning ambiguous opportunities into clear priorities, plans, and outcomes.
- Work proactively and take ownership by identifying what needs to be done, building alignment, and moving the work forward.
- Communicate with clarity and confidence with executive, product, engineering, sales, and marketing audiences.
- Use AI tools and agents thoughtfully to improve research, planning, messaging, and workflow scale while maintaining sound judgment and a human point of view.
- Preferred: Have experience shaping an emerging category or working in a high-growth or changing organization.
What you can expect:
- Define the narrative and market-entry strategy for Apono’s next chapter as part of 1Password.
- Evaluate existing positioning and messaging, preserve what remains valuable, and evolve what no longer reflects the product or market.
- Build deep understanding of customers, personas, use cases, market dynamics, and the challenges organizations face as AI agents interact with enterprise infrastructure.
- Own messaging, product marketing strategy, launch planning, sales enablement, and the content direction that supports them.
- Partner closely with senior product, engineering, marketing, sales, and go-to-market leaders to connect strategy across the business.
- Bring ideas from strategy through execution, using customer and market feedback to refine the story and priorities.
- Help shape the capabilities and resources the product marketing function needs as the business grows.
The annual base salary for this role is between $152,000 USD and $220,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Dubai, United Arab Emirates
We are looking for an experienced
Corporate Tax Manager – International Tax
to join our team in Dubai. The ideal candidate will have strong expertise in
UAE corporate tax, international taxation, cross-border transactions, tax planning, and compliance
, with previous experience working at a Tax Manager level.
This is a senior position requiring someone who can independently manage complex tax matters, advise management on tax implications, and work closely with finance, legal, and other business functions.
Key Responsibilities
Lead and manage
UAE Corporate Tax
matters, including compliance, tax planning, assessments, and reporting.
Provide expert guidance on
international tax and cross-border transactions
.
Advise on the UAE Corporate Tax implications of international investments, entities, transactions, and business structures.
Manage tax implications relating to
cross-border transactions, related-party transactions, and group structures
.
Monitor developments in UAE and international tax legislation and assess their impact on the business.
Support
tax planning, structuring, and risk management
initiatives.
Review and manage corporate tax returns, tax computations, disclosures, and supporting documentation.
Ensure compliance with UAE Corporate Tax, Transfer Pricing, and other applicable tax requirements.
Coordinate with external tax advisors, auditors, legal advisors, and other professional consultants when required.
Assist with
tax audits, enquiries, assessments, and disputes
.
Provide guidance on
Double Taxation Agreements (DTAs)
and international tax principles.
Review transfer pricing arrangements and ensure appropriate documentation and compliance.
Identify potential tax risks and recommend appropriate mitigation strategies.
Work closely with finance and accounting teams to ensure accurate tax reporting and provisioning.
Prepare tax-related reports, analysis, and presentations for senior management.
Provide tax advice on new investments, acquisitions, disposals, restructuring, and other strategic transactions.
Requirements
Minimum 5 years of professional tax experience
, with substantial experience in a UAE-based environment.
Previous experience working as a Tax Manager is mandatory.
Strong hands-on experience in
UAE Corporate Tax
.
Strong expertise in
International Tax and cross-border taxation
.
A professional tax/accounting qualification such as
CTA, ACCA, ACA, CA, CPA, or equivalent
is highly preferred.
Experience handling tax matters for companies with
international operations, investments, or group structures
.
Strong knowledge of
UAE Corporate Tax regulations and tax compliance requirements
.
Good understanding of
Transfer Pricing principles and documentation
.
Knowledge of
Double Taxation Agreements and international tax frameworks
.
Experience with tax planning, tax structuring, and identifying tax risks.
Experience dealing with tax authorities, audits, assessments, and external advisors.
Strong analytical, research, and problem-solving skills.
Excellent communication and stakeholder-management abilities.
Ability to independently manage complex tax matters and provide commercially practical advice.
Strong proficiency in
Microsoft Excel and tax/accounting systems
.
Candidates must be
currently based in the UAE
.
Benefits
Competitive salary package
Senior-level role with significant responsibility
Exposure to complex UAE and international tax matters
Opportunity to work closely with senior management
Professional growth and development opportunities
Location: San Francisco; New York City
Workplace: Hybrid
Perplexity is seeking a Director of Events to own our external events worldwide: the ones we host, the stages we speak on, and the ones we sponsor. You will set the strategy, run production, manage the budget, and build the team. If you have produced a flagship and a dinner in the same week, know what a good sponsorship deal looks like, and want to build an events function from the ground up, this role is for you.
Responsibilities
- Own events. Hosted, speaking, sponsored. Strategy, budget, production, results.
- Set the calendar. Decide which events we run, which we speak at, and which we skip.
- Produce hosted events. Launches, dinners, summits, roadshows. Concept, programming, venue, vendors, run of show.
- Run the speaking program. Pick the stages. Prepare the speakers.
- Manage sponsorships. Negotiate terms, design our footprint, and account for the spend.
- Run field events with Sales. Get the right customers in the room. Make sure someone follows up.
- Be Perplexity. Our events should look and feel like our product. Work with Brand and Creative on every one.
- Lead the team. Equal parts IC and manager.
- Build the system. Playbooks, event tiers, intake, vendors, agencies, budgets.
- Measure. Attendance, coverage, pipeline, signups. Know which events worked and stop doing the ones that didn't.
- Be on site. For the events that matter, you are in the room.
Qualifications
- 12+ years producing events, including large hosted events, sponsorships, and field programs, ideally in-house at a technology company.
- Has built or led an events team.
- Has owned large budgets, agency relationships, and vendor contracts.
- Has negotiated sponsorships and knows a bad deal when they see one.
- Has run an executive speaking program: selecting stages, preparing speakers, managing the day.
- Knows production: run of show, staging, AV, registration, staffing, security, permits.
- Drives measurement. Has built event attribution and tracked brand sentiment, and reports what each event returned.
- Can partner with Sales, Product, Comms, Brand, Finance, Legal, and executives.
- Power user of AI tools. Most of your work already runs through them, and you can show us how.
- Based in San Francisco or New York. Willing to travel internationally.
Location: San Francisco; New York City
Workplace: Hybrid
Perplexity is seeking a Director of Events to own our external events worldwide: the ones we host, the stages we speak on, and the ones we sponsor. You will set the strategy, run production, manage the budget, and build the team. If you have produced a flagship and a dinner in the same week, know what a good sponsorship deal looks like, and want to build an events function from the ground up, this role is for you.
Responsibilities
- Own events. Hosted, speaking, sponsored. Strategy, budget, production, results.
- Set the calendar. Decide which events we run, which we speak at, and which we skip.
- Produce hosted events. Launches, dinners, summits, roadshows. Concept, programming, venue, vendors, run of show.
- Run the speaking program. Pick the stages. Prepare the speakers.
- Manage sponsorships. Negotiate terms, design our footprint, and account for the spend.
- Run field events with Sales. Get the right customers in the room. Make sure someone follows up.
- Be Perplexity. Our events should look and feel like our product. Work with Brand and Creative on every one.
- Lead the team. Equal parts IC and manager.
- Build the system. Playbooks, event tiers, intake, vendors, agencies, budgets.
- Measure. Attendance, coverage, pipeline, signups. Know which events worked and stop doing the ones that didn't.
- Be on site. For the events that matter, you are in the room.
Qualifications
- 12+ years producing events, including large hosted events, sponsorships, and field programs, ideally in-house at a technology company.
- Has built or led an events team.
- Has owned large budgets, agency relationships, and vendor contracts.
- Has negotiated sponsorships and knows a bad deal when they see one.
- Has run an executive speaking program: selecting stages, preparing speakers, managing the day.
- Knows production: run of show, staging, AV, registration, staffing, security, permits.
- Drives measurement. Has built event attribution and tracked brand sentiment, and reports what each event returned.
- Can partner with Sales, Product, Comms, Brand, Finance, Legal, and executives.
- Power user of AI tools. Most of your work already runs through them, and you can show us how.
- Based in San Francisco or New York. Willing to travel internationally.
Location: Remote
About the Team
Netlify is a product-led growth company with an unusually large organic top-of-funnel, where tens of thousands of people discover and sign up for Netlify every day. That organic motion is real and meaningful, but paid acquisition is a new investment area for the marketing team, and there's a clear opportunity to build that capability from the ground up.
As Senior Manager, Demand Generation & Performance Marketing, you'll own paid acquisition end to end - strategy, channel selection, budget, and the agency relationship that supports execution. You'll report to the CMO, with a planned transition to the VP of Growth Marketing as that function scales, and work closely with Marketing Operations, Data, Lifecycle, and Campaigns to make sure paid-acquired users don't just land, but convert and stick. This is a builder role at a company where the organic foundation is already strong, and your job is to build the paid layer that extends its reach.
What You'll Do
Build and own Netlify's paid acquisition strategy end to end, including paid search, paid social, retargeting, sponsorships, and any other channels worth testing and proving out.
Own the call on where paid creates incremental value for Netlify. Design the tests, prove which channels and audiences drive growth our organic funnel wouldn't have delivered anyway, and decide where to scale, where to hold, and where not to spend at all.
Manage the agency relationship(s) supporting paid/performance work by setting the brief, holding the agency accountable to targets, and deciding what to bring in-house as the function matures.
Own budget planning, pacing, and ROI reporting for all paid spend, and make the case for where to double down or pull back.
Partner with Marketing Operations to get attribution and UTM tracking right before scaling spend, so every dollar is measurable.
Define target audiences and channel mix aligned to Netlify's ICP; partner with Product Marketing on messaging inputs for paid creative.
Build the measurement framework for CAC, signup/pipeline contribution, and payback by channel.
Partner with Lifecycle and Campaigns to make sure paid-acquired users flow into the right onboarding and activation journeys, not just land and drop off.
As the program proves out, build the roadmap and case for a fully staffed paid/performance team.
What You'll Bring
6+ years in demand generation or performance marketing, with direct ownership of a paid acquisition budget in a B2B SaaS or product-led growth environment
Hands-on experience running paid search, paid social, and retargeting programs yourself - not just briefing agencies or reviewing their reports
A track record of standing up or significantly scaling a paid acquisition program at an early stage, where you had to build the infrastructure and not just optimize what was already there
Experience managing an external agency or partner relationship, including setting performance expectations and holding partners accountable to them
Working knowledge of attribution and marketing measurement, and a history of partnering with Marketing Ops or Data teams to get tracking right before spend scales
Some experience marketing to developers or technical audiences, or with a PLG motion where paid acquisition runs alongside a large organic and self-serve funnel
This Role Is a Great Fit If
You're energized by building and scaling a new paid program, not just optimizing one that's already mature.
You think like an owner of budget and outcomes, not just a briefs-and-reports manager of an agency.
You're comfortable moving between strategy (channel mix, targeting, budget allocation) and getting into the details yourself when it matters.
You care about attribution being right before spend scales, not as an afterthought.
You want to build in close partnership with Lifecycle, Campaigns, and Marketing Ops rather than run paid as a separate lane that hands off a spreadsheet at the end of the quarter
Applying
Not sure you meet 100% of our qualifications?
Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing
accommodations@netlify.com
.
About Netlify
Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable.
We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you!
At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $150,000 - $200,000 for most US-based locations. Candidates outside the US or in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future.
Location: Vietnam
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
УдалённоleadHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоФилиппины; However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
A player-coach who has done the work and built a small team or contracted capacity around it, including outsourced support and coverage across time zones or languages
ГибридWarsaw, Mazowieckie, Poland; Sofia City, Bulgaria; Limassol, Cyprus
ГибридSofia, Bulgaria; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
ГибридBudapest, Hungary; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
ГибридBucharest, Romania; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
ОфисSingapore
УдалённоRemote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
УдалённоseniorUnited States
Dubai, United Arab Emirates
УдалённоseniorWe don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences
Vietnam; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger