Location: Almaty, Kazakhstan
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
With outstanding customer care, our Support teams are the glue that keeps the Wolt marketplace running smoothly. We ensure seamless interactions between customers, merchant partners, and courier partners every single day.
As a Support Team Lead, you’ll take ownership of our local support operations, lead by example, and empower your team to deliver consistently high-quality service. You’ll play a key role in driving performance, developing people, and continuously improving how we support our partners across the country.
What you’ll be doing
Lead, motivate, and develop a high-performing support team through coaching, encouragement, and empowerment
Create a customer-obsessed culture by leading by example
Own your team’s performance, including KPIs, productivity, and service quality
Set clear performance goals and provide regular, constructive feedback
Manage daily operational needs such as shift planning and scheduling
Lead shifts when needed, supporting representatives and shift leaders to ensure smooth and effective operations
Collaborate closely with other teams to continuously improve the overall support experience
Communicate effectively with all customer groups (customers, courier partners, and merchants), adapting tone and approach as needed
Actively contribute as a member of the group leadership team, supporting decision-making and team success
Take ownership of support-related projects and approach them with creativity and a continuous improvement mindset
Our humble expectations
Strong background in customer service, with a solid understanding of metrics such as SAT/CSAT, SLA, and ticket handling time
Proven experience leading and managing a customer service or support team
Experience setting performance goals and delivering regular performance feedback
Ability to work full-time from the office, Monday–Friday, 09:00–18:00
Good working proficiency in Kazakh, Russian, and English
At least 1 year of experience at Wolt or experience as a Shift Lead
Next steps
If you’re excited about working in a fast-growing environment, taking ownership, and being part of an ambitious and supportive team, we’d love to hear from you.
Applications are reviewed on an ongoing basis, so don’t wait — apply today and remember to attach your CV.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
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Location: Cairo, Egypt; Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Bucharest, Romania; Delhi, India
Müller's Solutions is seeking an experienced
ServiceNow SPM (Strategic Portfolio Management) Consultant
to join our team. In this role, you will be responsible for implementing and optimizing ServiceNow SPM solutions to help clients align their projects and portfolios with business objectives. You will collaborate with stakeholders to drive strategic decision-making through effective portfolio visibility and management.
Key Responsibilities:
Collaborate with clients to understand their portfolio management processes and requirements.
Design, configure, and implement ServiceNow SPM modules to support strategic planning and portfolio management.
Provide guidance on best practices for portfolio governance, demand management, and resource allocation.
Conduct workshops and training sessions to enhance client knowledge of ServiceNow SPM capabilities.
Work closely with cross-functional teams to ensure integration of SPM with other ITSM processes.
Analyze data and generate reports to support portfolio visibility and informed decision-making.
Stay up-to-date with new features and trends in ServiceNow SPM to continually improve client solutions.
Requirements
Requirements:
Bachelor's degree in Business, Information Technology, or a related field.
Minimum 3 years of experience working with ServiceNow SPM or related portfolio management solutions.
Strong knowledge of project and portfolio management concepts and best practices.
Experience configuring and administering ServiceNow SPM modules.
Familiarity with related ITSM and ITBM processes.
Excellent analytical and problem-solving skills.
Strong communication and client engagement skills to facilitate effective workshops and trainings.
Ability to work collaboratively in a team-oriented environment.
Preferred Qualifications:
Relevant ServiceNow certifications related to SPM or ITBM.
Experience with data analytics and reporting tools within ServiceNow.
Familiarity with Agile and SAFe methodologies.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Cairo, Egypt; Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Bucharest, Romania; Delhi, India
Location: Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia; Bucharest, Romania; Dubai, United Arab Emirates
Müller's Solutions is looking for a skilled ServiceNow SPM (Strategic Portfolio Management) Architect to join our team. In this role, you will be responsible for designing and implementing strategic portfolio management solutions using the ServiceNow platform to help organizations align their portfolios with business objectives and drive better decision-making.
Your expertise will contribute to the optimization of project, program, and portfolio management processes, ensuring effective resource utilization and improved business outcomes.
Key Responsibilities:
Lead the design and implementation of ServiceNow SPM solutions aligned with enterprise strategy and governance.
Collaborate with stakeholders to gather requirements and translate them into effective architectural designs for SPM modules including demand management, project portfolio management, resource management, and financial planning.
Develop and enforce best practices and governance frameworks for effective portfolio oversight.
Integrate SPM solutions with other ServiceNow modules and external systems to provide end-to-end visibility and reporting.
Drive automation of workflows to improve process efficiency and data accuracy.
Provide technical leadership and mentoring to development teams and project managers.
Ensure solutions meet compliance, security, and scalability standards.
Stay updated on ServiceNow SPM capabilities and industry trends to recommend continuous improvements.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
At least 5 years of experience working with ServiceNow platform, with a focus on Strategic Portfolio Management (SPM).
Strong understanding of portfolio, program, and project management methodologies and best practices.
Experience in designing and delivering ServiceNow SPM solutions including demand, resource, and financial management.
Proficiency with ServiceNow architecture principles, configuration, and integration techniques.
Effective communication skills, capable of working with business stakeholders and technical teams.
Demonstrated problem-solving skills and the ability to manage multiple priorities in a dynamic environment.
ServiceNow certifications relevant to SPM or ITOM are highly desirable.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia; Bucharest, Romania; Dubai, United Arab Emirates
Location: Philippines; Singapore; Indonesia; Malaysia
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a high-performing Remote Sales Development Representative (SDR) with 3+ years of experience in B2B tech or SaaS outbound sales. This role is ideal for sales professionals who thrive in selling complex digital solutions, building high-quality pipelines, and engaging decision-makers across mid-market and enterprise organizations.
You’ll work closely with Account Executives and Sales Managers to identify, engage, and qualify prospects within the B2B SaaS landscape, driving new business opportunities and revenue growth. If you're looking for a remote SaaS sales job with global exposure and strong earning potential, this role is for you.
Key Responsibilities
Execute high-volume outbound prospecting targeting B2B tech and SaaS buyers via cold calls, emails, and LinkedIn outreach
Identify and qualify leads within target accounts (ICP) through research, discovery calls, and needs analysis
Schedule qualified meetings and product demos for Account Executives
Maintain accurate and up-to-date records in CRM systems such as HubSpot or Salesforce
Personalize outreach campaigns tailored to SaaS use cases, pain points, and buyer personas
Collaborate with marketing and sales teams to refine go-to-market and lead generation strategies
Consistently meet or exceed KPIs including calls, meetings booked, and pipeline generated
Build and nurture relationships with key stakeholders and decision-makers in B2B organizations
Requirements
3+ years of experience as an SDR, BDR, or in an outbound sales role within B2B tech or SaaS environments
Proven track record of success in lead generation, pipeline building, and SaaS sales outreach
Strong understanding of B2B sales cycles, SaaS products, and value-based selling
Excellent communication and persuasion skills (written and verbal), with experience engaging senior stakeholders
Hands-on experience with CRM tools such as HubSpot, Salesforce, or similar platforms
Familiarity with sales engagement tools (e.g., Apollo, Outreach, Salesloft) and automation workflows
Experience selling into US, UK, or international markets is highly preferred
Self-motivated with strong time management skills in a remote work environment
Benefits
🌎 Fully remote role with flexible working hours
🚀 Work with high-growth international companies
📈 Clear career progression to Account Executive and beyond
🎯 Performance-based bonuses and incentives
🤝 Direct hire with global clients (not outsourced)
🧠 Ongoing training, mentorship, and sales development support
Location: United States
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Ukraine
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: United Kingdom
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Serbia
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Romania
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Portugal
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Poland
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Netherlands
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Canada
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Belgium
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Belarus
At
Flosum
, we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us.
We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly
and
build things right, you'll feel at home here.
About the Role
We are hiring a
Director of Software Development
to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a
technical architect at heart
who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale.
What You'll Own
Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations.
Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR.
Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data.
Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations).
Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them.
Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out.
Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies.
Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed.
Requirements
10+ years in software engineering with 5+ years leading development teams of 8–20 engineers.
Deep, current hands-on experience with
Node.js
(Express/Nest, async patterns, performance tuning, microservices).
Working knowledge of the
Salesforce
platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns.
Proven
technical architect
background: designed distributed systems, API contracts, data models, and performance-critical solutions in production.
Track record of
schedule compression
—case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality.
Strong estimation and planning discipline in Agile/Scrum or Kanban environments.
Experience driving
solution performance
: profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces).
Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices.
Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives.
Success Metrics (First 6–12 Months)
Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks.
Ship the current roadmap on a compressed timeline agreed with leadership.
Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance.
Meet or exceed performance SLOs for the Node.js + Salesforce solution stack.
Retain and level-up the existing team while filling any skill gaps.
Why Flosum
At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.
Location: Europe; United States
Workplace: Remote
ABOUT CANTINA
Cantina is a new social platform founded by Sean Parker with the most advanced AI character creator. Our bots are lifelike, social creatures that can interact wherever people are online—across voice, video, and text. Create yourself, imagine someone new, or choose from thousands of characters to share infinitely scalable, personalized content and seamless group chat.
If you’re excited about how AI can shape creativity and social interaction, come help us build what’s next.
ABOUT THE ROLE:
We’re looking for a Research / ML Engineer to join our Speech Team to build state-of-the-art speech systems end-to-end—from data specs through production inference. You’ll drive the model ↔ data ↔ eval flywheel for TTS and adjacent tasks (voice cloning, controllable TTS, voice conversion and more), partnering closely with research, data, and infra to ship fast, reliable, and cost-aware models. In this role, you will work at the intersection of cutting-edge research and practical engineering, contributing to the development of safe, steerable, and trustworthy AI systems.
WHAT YOU’LL DO:
- Model Building: Architect, implement, pre-train, fine-tune, and post-train/alignment (e.g., GRPO/DPO) for large-scale speech models.
- Project Leadership: Independently lead small research projects while collaborating on larger team initiatives.
- Experimental Design: Design, run, and analyze scientific experiments to advance our understanding of the models.
- Tool Development: Develop and improve dev tooling to enhance team productivity.
- Full-Stack Contribution: Contribute to the entire stack, from low-level optimizations to high-level model design.
- Data Ownership: Define data requirements and collaborate on acquisition, curation, augmentation, labeling quality, and synthetic data strategies.
- Rigorous Evaluation: Design automated objective/subjective evaluations—listening tests, SV/WER/ASR-based metrics, robustness & bias checks, and red-team studies.
- Pipeline Delivery: Harden the training → evaluation → inference pipeline; profile latency, memory, and cost; and meet production SLAs with robust monitoring and rollback.
- GPU Scaling: Partner with infrastructure to run distributed training/inference on cloud fleets and productionize models with reliability and observability.
- Safety & Responsibility: Contribute to safety/consent guardrails and to misuse/abuse mitigation for responsible speech technology.
WHAT YOU’LL BRING:
- Exceptional research/development experience with large scale audio models (>3B models and >500k hours data).
- Exceptional understanding and hands-on experience with transformer architectures and/or diffusion models (inc. distillation and streaming) and/or audio language modelling.
- Strong experience with multi-node and multi-gpu distributed model training.
- Strong software engineering skills with a proven track record of building complex systems
- Strong with PyTorch and performance work (profiling, CUDA/Triton/C++ as needed) and writing reliable production quality code.
- Shipped large scale speech/audio models to production.
- Background in working with large-scale ML data.
- Ability to iterate on data,, and triangulate quality using subjective and objective signals.
- Notable publications and/or open source contributions in speech/audio/ML.
- Experience with voice-cloning, speech-control, voice-generation.
PREFERRED EXPERIENCE:
- Shipped large scale speech/audio models (TTS/VC/ASR) to production.
- Work on large-scale ML systems.
- Experience with audio language modelling, transformer architectures.
- Experience with voice-cloning, speech-control, voice-generation.
- Background in processing large-scale ML data.
- Publications or notable open-source in speech/audio/ML.
COMPENSATION:
When determining compensation, a number of factors will be considered, including skills, experience, job scope, location, and competitive compensation market data.
BENEFITS FOR U.S.-BASED ROLES:
- Competitive salary and generous company equity
- Medical, dental, and vision insurance – 99.99% of premiums covered by Cantina
- 42 days of paid time off, including:
- 15 PTO days
- 10 sick days
- 15 company holidays
- 2 floating holidays
- Generous parental leave & fertility support
- 401(k) retirement savings plan
- Lifestyle spending account – $500/month to use however you’d like
- Complimentary lunch and snacks for in-office employees
- One Medical membership, and more!
Location: Dublin, IE; London, UK; New York City, NY; Remote-Friendly, United States
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks.
The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them. You will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. This is not a role where you follow existing runbooks; it is a role where you write them, and where you operate effectively even when the runbook does not yet exist.
Responsibilities
Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents
You May Be a Good Fit If You
Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, monitoring tools, and logs
Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications
Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$290,000
—
$365,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Whitestown, United States
Take the next step in your manufacturing career. We are seeking a motivated Manufacturing Line Lead to support daily production operations, lead team members, and ensure safety, quality, and efficiency standards are consistently met. This is a hands-on leadership role in a fast-paced manufacturing environment where you will play a key part in driving production success.
Pay & Shifts
1st Shift: Monday–Friday | 7:00 AM – 3:30 PM | $20/hr
Weekend Shift: Saturday–Sunday | 6:00 AM – 6:00 PM | $20/hr
Key Responsibilities
Lead and coordinate production line employees to ensure safe and efficient operations
Monitor production performance, output, scrap, and downtime; escalate issues as needed
Assist with line setup, changeovers, and troubleshooting equipment or process issues
Train and mentor employees on procedures, safety practices, and quality standards
Ensure compliance with SOPs, GMPs, and food safety requirements
Communicate daily production goals and expectations to the team
Coordinate staffing and workflow to meet production schedules
Collaborate with maintenance and quality teams to resolve production issues
Maintain accurate production records and reports
Support Lean manufacturing and continuous improvement initiatives
Promote teamwork and a positive, respectful work environment
Qualifications
High school diploma or GED required
2–5 years of experience in manufacturing or production environments
Previous leadership or supervisory experience preferred
Strong understanding of production workflows and manufacturing processes
Bilingual in Spanish and English required
Skills & Competencies
Leadership and team coordination
Strong communication skills
Problem-solving and decision-making abilities
Ability to work in a fast-paced manufacturing environment
Strong attention to safety and quality standards
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 50 lbs occasionally
Ability to work in a manufacturing environment including noise, machinery, and varying temperatures
Salary: $20 / hour
leadWhitestown, United States
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