Location: Bridgeport, CT
Workplace: hybrid
IDT’s Retail division is looking for Brand Ambassadors (“BA”). IDT is a leading communications and financial services company looking for enthusiastic and energetic Brand Ambassadors
Responsibilities:
In this role, you will be responsible for maintaining a close relationship with retailers that sell the company’s retail products.
Responsibilities include ensuring that each retailer/store has the most updated branding, promotions, and training materials.
The Brand Ambassador ensures that the retailer has all new products, assists with filling applications, and manages any type of claims or requests that might come from the retailer’s owners or staff.
Brand Ambassadors may open new direct IDT branded stores and sell to unattended retailers if requested by the Company.
More specifically, responsibilities include, but are not limited to:
Visiting retailers/stores on a daily basis
Maintain the POP material placement for all products and distribute new POP material
Collect key information by doing specific surveys for different products
IDT product sales (Hard Cards, Boss Revolution, POS, Merchant Services, Cash Advance, etc)
Completion of Financial Service Applications (Money Transfer, Bill Payment, etc).
Introduce new products to our retailers
Research information about competitor's offerings and new products
Create reports with the findings of each daily route and analyze data in order to offer recommendations
Educate retailers regarding procedures, selling techniques, and general information about the products or special promotions
Report stores that have low inventory or low balances.
Participate in events and in-store promotions.
Push and find leads for all our retail product lines.
Use our CRM to update and maintain the information and pictures of our retailers.
Requirements:
Proven work experience in a relevant role, including as an account manager
Bilingual professionals with fluency in both English and Spanish are preferred
Must be prepared to go door-to-door visiting customers.
Basic computer skills – comfortable using tablet and Bluetooth equipment
Ability to communicate, present and influence key stakeholders at all levels
Proven ability to multitask while maintaining sharp attention to detail.
Authorized to work for all US employers.
Must have a valid driver's license and a car (IDT offers a mileage and gas reimbursement program).
We offer you:
Hourly rate of $16.35/ hour + the ability to earn commissions.
Mileage and gas reimbursement program.
On-the-job training and a dynamic work environment.
Excellent and competitive benefits package, including medical, dental, and 401(k).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services, and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, offers Money Transfer, International Calling, and Mobile Top-Up services, supporting IDT's mission to enable people to stay connected and share resources with family and friends worldwide. Join us!
Location: Boston, Ma 01801
Workplace: hybrid
IDT’s Retail division is looking for Brand Ambassadors (“BA”). IDT is a leading communications and financial services company looking for enthusiastic and energetic Brand Ambassadors
Responsibilities:
In this role, you will be responsible for maintaining a close relationship with retailers that sell the company’s retail products.
Responsibilities include ensuring that each retailer/store has the most updated branding, promotions, and training materials.
The Brand Ambassador ensures that the retailer has all new products, assists with filling applications, and manages any type of claims or requests that might come from the retailer’s owners or staff.
Brand Ambassadors may open new direct IDT branded stores and sell to unattended retailers if requested by the Company.
More specifically, responsibilities include, but are not limited to:
Visiting retailers/stores on a daily basis
Maintain the POP material placement for all products and distribute new POP material
Collect key information by doing specific surveys for different products
IDT product sales (Hard Cards, Boss Revolution, POS, Merchant Services, Cash Advance, etc)
Completion of Financial Service Applications (Money Transfer, Bill Payment, etc).
Introduce new products to our retailers
Research information about competitor's offerings and new products
Create reports with the findings of each daily route and analyze data in order to offer recommendations
Educate retailers regarding procedures, selling techniques, and general information about the products or special promotions
Report stores that have low inventory or low balances.
Participate in events and in-store promotions.
Push and find leads for all our retail product lines.
Use our CRM to update and maintain the information and pictures of our retailers.
Requirements:
Proven work experience in a relevant role, including as an account manager
Bilingual professionals with fluency in both English and Spanish are preferred
Must be prepared to go door-to-door visiting customers.
Basic computer skills – comfortable using tablet and Bluetooth equipment
Ability to communicate, present and influence key stakeholders at all levels
Proven ability to multitask while maintaining sharp attention to detail.
Authorized to work for all US employers.
Must have a valid driver's license and a car (IDT offers a mileage and gas reimbursement program).
We offer you:
Hourly rate of $15.00/ hour + the ability to earn commissions.
Mileage and gas reimbursement program.
On-the-job training and a dynamic work environment.
Excellent and competitive benefits package, including medical, dental, and 401(k).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services, and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, offers Money Transfer, International Calling, and Mobile Top-Up services, supporting IDT's mission to enable people to stay connected and share resources with family and friends worldwide. Join us!
Location: Westchester County NY
Workplace: hybrid
IDT’s Retail division is looking for Brand Ambassadors (“BA”). IDT is a leading communications and financial services company looking for enthusiastic and energetic Brand Ambassadors
Responsibilities:
In this role, you will be responsible for maintaining a close relationship with retailers that sell the company’s retail products.
Responsibilities include ensuring that each retailer/store has the most updated branding, promotions, and training materials.
The Brand Ambassador ensures that the retailer has all new products, assists with filling applications, and manages any type of claims or requests that might come from the retailer’s owners or staff.
Brand Ambassadors may open new direct IDT branded stores and sell to unattended retailers if requested by the Company.
More specifically, responsibilities include, but are not limited to:
Visiting retailers/stores on a daily basis
Maintain the POP material placement for all products and distribute new POP material
Collect key information by doing specific surveys for different products
IDT product sales (Hard Cards, Boss Revolution, POS, Merchant Services, Cash Advance, etc)
Completion of Financial Service Applications (Money Transfer, Bill Payment, etc).
Introduce new products to our retailers
Research information about competitor's offerings and new products
Create reports with the findings of each daily route and analyze data in order to offer recommendations
Educate retailers regarding procedures, selling techniques, and general information about the products or special promotions
Report stores that have low inventory or low balances.
Participate in events and in-store promotions.
Push and find leads for all our retail product lines.
Use our CRM to update and maintain the information and pictures of our retailers.
Requirements:
Proven work experience in a relevant role, including as an account manager
Bilingual professionals with fluency in both English and Spanish are preferred
Must be prepared to go door-to-door visiting customers.
Basic computer skills – comfortable using tablet and Bluetooth equipment
Ability to communicate, present and influence key stakeholders at all levels
Proven ability to multitask while maintaining sharp attention to detail.
Authorized to work for all US employers.
Must have a valid driver's license and a car (IDT offers a mileage and gas reimbursement program).
We offer you:
Hourly rate of $16.50/ hour + the ability to earn commissions.
Mileage and gas reimbursement program.
On-the-job training and a dynamic work environment.
Excellent and competitive benefits package, including medical, dental, and 401(k).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, offers Money Transfer, International Calling, and Mobile Top-Up services, supporting IDT's mission to enable people to stay connected and share resources with family and friends worldwide. Join us!
Location: Bronx, NY
Workplace: hybrid
IDT’s Retail division is looking for Brand Ambassadors (“BA”). IDT is a leading communications and financial services company looking for enthusiastic and energetic Brand Ambassadors
Responsibilities:
In this role, you will be responsible for maintaining a close relationship with retailers that sell the company’s retail products.
Responsibilities include ensuring that each retailer/store has the most updated branding, promotions, and training materials.
The Brand Ambassador ensures that the retailer has all new products, assists with filling applications, and manages any type of claims or requests that might come from the retailer’s owners or staff.
Brand Ambassadors may open new direct IDT branded stores and sell to unattended retailers if requested by the Company.
More specifically, responsibilities include, but are not limited to:
Visiting retailers/stores on a daily basis
Maintain the POP material placement for all products and distribute new POP material
Collect key information by doing specific surveys for different products
IDT product sales (Hard Cards, Boss Revolution, POS, Merchant Services, Cash Advance, etc)
Completion of Financial Service Applications (Money Transfer, Bill Payment, etc).
Introduce new products to our retailers
Research information about competitor's offerings and new products
Create reports with the findings of each daily route and analyze data in order to offer recommendations
Educate retailers regarding procedures, selling techniques, and general information about the products or special promotions
Report stores that have low inventory or low balances.
Participate in events and in-store promotions.
Push and find leads for all our retail product lines.
Use our CRM to update and maintain the information and pictures of our retailers.
Requirements:
Proven work experience in a relevant role, including as an account manager
Bilingual professionals with fluency in both English and Spanish are preferred
Must be prepared to go door-to-door visiting customers.
Basic computer skills – comfortable using tablet and Bluetooth equipment
Ability to communicate, present and influence key stakeholders at all levels
Proven ability to multitask while maintaining sharp attention to detail.
Authorized to work for all US employers.
Must have a valid driver's license and a car (IDT offers a mileage and gas reimbursement program).
We offer you:
Hourly rate of $16.50/ hour + the ability to earn commissions.
Mileage and gas reimbursement program.
On-the-job training and a dynamic work environment.
Excellent and competitive benefits package, including medical, dental, and 401(k).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services, and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, offers Money Transfer, International Calling, and Mobile Top-Up services, supporting IDT's mission to enable people to stay connected and share resources with family and friends worldwide. Join us!
Location: Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
You’ll join a high-performing, strategic sales team focused on moving Honeycomb further into the enterprise space. We’ve proven product-market fit, closed Fortune 500 logos, and built a pipeline that’s primed for the kind of enterprise sellers who know how to multi-thread, influence the C-suite, and navigate $500K–$1M+ ACV opportunities. This is not a role for a former mid-market rep trying to stretch—it’s built for enterprise closers who know the game and want to win it.
What you’ll do in the role:
Own and drive complex, 6–12+ month sales cycles with Fortune 1000 and Global 2000 companies
Build strategic, multi-threaded relationships across engineering, DevOps, observability, and procurement leadership
Sell consultatively, bringing deep understanding of the customer’s business, technical landscape, and buying process
Collaborate cross-functionally with Solutions Architects, Product, and Customer Success to shape high-value, tailored deals
Deliver predictable pipeline growth, accurate forecasting, and exceed quota targets
Represent Honeycomb at key industry events, conferences, and executive briefings
What you’ll bring to the role:
5+ years of full-cycle enterprise SaaS selling experience, ideally in DevOps, observability, or cloud infrastructure
Proven ability to land $500K+ multi-year deals with complex buying committees
Strong executive presence with the ability to influence C-level stakeholders across technical and non-technical roles
Deep discovery, storytelling, and consultative selling expertise
A track record of building champions and navigating enterprise buying cycles with precision
Grit, ambition, and a bias for execution—someone who thrives in fast-paced, high-ownership environments
Experience leveraging MEDDPICC, Command of the Message, or similar enterprise sales frameworks
On Target Earnings (OTE) based on level of experience (Base + Commission)
$275,000
—
$300,000 USD
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Anywhere in France, Belgium, Spain
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐ THE ENGINEERING TEAM ⭐
In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!
Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.
We move fast, with a lot of ownership, and are proud to tackle big problems!
Our process is very simple: those who make product decisions are the same ones who build them.
Our stack is Python/Flask, React, React Native, PostgreSQL.
Want to know more? Read this article https://blog.alan.com/tech-et-produit/engineering-organisation-at-alan if you want to discover how life as an Engineer at Alan and this article https://medium.com/alan/engineering-career-path-at-alan-e5de5c2e740c on our Engineering career path.
WHICH AREA WILL YOU JOIN ?
By applying to this role, you’ll be considered for three different areas. Throughout the hiring process, we’ll discuss your experience, strengths, and interests, alongside our current hiring needs, to determine which area would be the best fit for you and where you could have the greatest impact. We’ll share this with you before the final stage of the process.
- Claims Management: We refund €350M+ in healthcare expenses every year to 1M+ members across France, Belgium, Spain, and Canada. Our mission is to pay each member the right amount, as quickly as possible, while staying cost-effective for Alan. We have built the entire claims chain in-house, from LLM-powered parsing of 2.5M documents per year https://medium.com/alan/how-we-reached-70-document-processing-automation-at-alan-674bc80f3ef3 and a global coverage engine that determines how much each member should receive, to payment infrastructure, fraud prevention https://www.linkedin.com/pulse/chaque-euro-fraud%C3%A9-%C3%A0-lassurance-sant%C3%A9-cest-un-de-moins-martos-ssxae/, and the member experience across mobile and web https://medium.com/alan/universalisation-at-alan-how-we-stopped-building-everything-twice-7feb8d88a4a8. You’ll work on deep systems that must be reliable 24/7 and operate at scale, where every improvement has a direct impact on a member’s bank account.
- Insurance Offer: We build the infrastructure that protects 1M+ people across four countries. Our mission is to make insurance simpler, more scalable, and more effective for our members and customers. You’ll work on real-time pricing, AI-powered tools that empower Sales, and Alan’s next-generation global insurance stack. More information here https://medium.com/alan/how-we-refactored-one-of-our-most-used-data-models-33cadaf31313 and here https://medium.com/alan/one-stack-for-every-country-and-product-inside-alans-core-stack-e87a127efa12.
- Customer Enablement: We run the engine behind every company that joins Alan. We bill 40K+ companies across four countries, affiliate their employees, and keep payroll and employment data accurate for 1M+ members. Our mission is to build the shared infrastructure that enables other Alan services to operate reliably and efficiently. You’ll work on a multi-country billing and invoicing platform, affiliation and employment systems that determine who is covered and from when, reconciliation tooling that identifies coverage and billing mismatches, and the APIs used by other teams to build their services. These are systems where correctness is non-negotiable: a wrong invoice or a missed affiliation can be visible to a company within the same week.
⭐ IS IT YOU WE’RE LOOKING FOR?
We are looking for engineers with 3+ years of experience to help us scale our Engineering community from different perspectives (product, tech, and internal organization-wise):
- You’ll be able to tackle high-impact & high-risk projects involving many engineers.
- You’ll design efficient systems and engineering practices to align with and facilitate interactions between multiple teams/products.
- You’ll have the opportunity to mentor other engineers & lead crews (more details in this article https://blog.alan.com/tech-et-produit/engineering-organisation-at-alan).
- You’ll be able to contribute to hiring your future coworkers and shape candidates’ hiring experience (improving our technical assessment process etc...)
You would be a good fit at Alan if most of this sounds like you:
- Well-versed in Object Oriented Programming such as Python, Java, C#, and enthusiastic about web technologies such as modern Javascript.
- Willing to work in Python/JavaScript (but you don’t need to have experience with those 2 languages!).
- Passionate about building products.
- Self-starting and entrepreneurial.
- Humble and still willing to grow (no matter your seniority!).
- Collaborative, enthusiastic about teamwork, learning, and teaching.
- Fluent in English (no need to speak French!).
For this opportunity, we are aiming to hire within the C-F level range.
But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus.
If you identify as a woman and do not meet every requirement, we would still love to hear from you. Research suggests that women can be more selective than men when deciding whether to apply, so please do not self-select out.
🙌 PERKS & BENEFITS
- Fair rewards & equity packages.
- Flexible office & remote options.
- Top-tier equipment: MacBook Pro, monitor, noise-canceling headphones.
- Flexible vacation & hours.
- Comprehensive healthcare for you, children, and partners.
- Transport support and coaching for personal growth.
- Training budget for conferences, courses, books.
- Extended parental leave for all parents.
🔄 RECRUITMENT NOTE
🌟 We hire people, not roles. Don’t worry if you don’t check every box - high potential and curiosity matter most. We may even suggest another team if we see a better fit.
To see all our opened Engineering positions, click here https://jobs.ashbyhq.com/alan?departmentId=8ba0fb44-ec79-4731-bf45-d65a821e24f0 !
🔖 Learn more About Alan https://alan.com/about and on our Career https://alan.com/careers pages, Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm.
🔄 A quick note about the process
Note: While you're applying for a specific area,, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here https://www.notion.so/alaninsurance/Software-Engineering-Areas-Alan-2c61426e8be7805bacd2cdbc08c32640?source=copy_link.
Location: Michigan
Workplace: hybrid
IDT’s Retail division is looking for Brand Ambassadors (“BA”). IDT is a leading communications and financial services company looking for enthusiastic and energetic Brand Ambassadors
Responsibilities:
In this role, you will be responsible for maintaining a close relationship with retailers that sell the company’s retail products.
Responsibilities include ensuring that each retailer/store has the most updated branding, promotions, and training materials.
The Brand Ambassador ensures that the retailer has all new products, assists with filling applications, and manages any type of claims or requests that might come from the retailer’s owners or staff.
Brand Ambassadors may open new direct IDT branded stores and sell to unattended retailers if requested by the Company.
More specifically, responsibilities include, but are not limited to:
Visiting retailers/stores on a daily basis
Maintain the POP material placement for all products and distribute new POP material
Collect key information by doing specific surveys for different products
IDT product sales (Hard Cards, Boss Revolution, POS, Merchant Services, Cash Advance, etc)
Completion of Financial Service Applications (Money Transfer, Bill Payment, etc).
Introduce new products to our retailers
Research information about competitor's offerings and new products
Create reports with the findings of each daily route and analyze data in order to offer recommendations
Educate retailers regarding procedures, selling techniques, and general information about the products or special promotions
Report stores that have low inventory or low balances.
Participate in events and in-store promotions.
Push and find leads for all our retail product lines.
Use our CRM to update and maintain the information and pictures of our retailers.
Requirements:
Proven work experience in a relevant role, including as an account manager
Bilingual professionals with fluency in both English and Spanish are preferred
Must be prepared to go door-to-door visiting customers.
Basic computer skills – comfortable using tablet and Bluetooth equipment
Ability to communicate, present and influence key stakeholders at all levels
Proven ability to multitask while maintaining sharp attention to detail.
Authorized to work for all US employers.
Must have a valid driver's license and a car (IDT offers a mileage and gas reimbursement program).
We offer you:
Hourly rate of $15.00/ hour + the ability to earn commissions.
Mileage and gas reimbursement program.
On-the-job training and a dynamic work environment.
Excellent and competitive benefits package, including medical, dental, and 401(k).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
Location: Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
You’ll join a high-performing, strategic sales team focused on moving Honeycomb further into the enterprise space. We’ve proven product-market fit, closed Fortune 500 logos, and built a pipeline that’s primed for the kind of enterprise sellers who know how to multi-thread, influence the C-suite, and navigate $500K–$1M+ ACV opportunities. This is not a role for a former mid-market rep trying to stretch—it’s built for enterprise closers who know the game and want to win it.
What you’ll do in the role:
Own and drive complex, 6–12+ month sales cycles with Fortune 1000 and Global 2000 companies
Build strategic, multi-threaded relationships across engineering, DevOps, observability, and procurement leadership
Sell consultatively, bringing deep understanding of the customer’s business, technical landscape, and buying process
Collaborate cross-functionally with Solutions Architects, Product, and Customer Success to shape high-value, tailored deals
Deliver predictable pipeline growth, accurate forecasting, and exceed quota targets
Represent Honeycomb at key industry events, conferences, and executive briefings
What you’ll bring to the role:
5+ years of full-cycle enterprise SaaS selling experience, ideally in DevOps, observability, or cloud infrastructure
Proven ability to land $500K+ multi-year deals with complex buying committees
Strong executive presence with the ability to influence C-level stakeholders across technical and non-technical roles
Deep discovery, storytelling, and consultative selling expertise
A track record of building champions and navigating enterprise buying cycles with precision
Grit, ambition, and a bias for execution—someone who thrives in fast-paced, high-ownership environments
Experience leveraging MEDDPICC, Command of the Message, or similar enterprise sales frameworks
On Target Earnings (OTE) based on level of experience (Base + Commission)
$275,000
—
$300,000 USD
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
Joining the Strategic Sales team is an opportunity to be at the forefront of the observability revolution, helping cutting-edge engineering teams solve their most complex performance challenges. As part of a high-impact, fast-growing company, you’ll engage with forward-thinking customers, shape strategic deals, and work alongside a passionate team that values curiosity, transparency, and innovation. If you thrive in a dynamic environment, love tackling technical sales challenges, and want to be a key player in driving business growth,
Honeycomb.io
is the place to accelerate your career.
What you’ll do in the role:
Drive new business growth
by actively identifying, qualifying, and closing high-value opportunities with global enterprise customers.
Develop and maintain deep, consultative relationships
with executive stakeholders (C-level and key decision-makers), articulating Honeycomb’s observability value proposition.
Own full-cycle sales
from prospecting to contract negotiation and final close, collaborating cross-functionally with Sales Engineering, Marketing, and Customer Success.
Create tailored account strategies
for each major enterprise, leveraging market insights, usage data, and knowledge of complex tech stacks to showcase Honeycomb’s ROI.
Utilize MEDDPICC framework
(Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identified Pain, Champion, and Competition) to qualify opportunities, forecast accurately, and drive deals to close.
Develop and execute
multi-threaded sales campaigns, engaging multiple decision-makers and influencers across different levels and functions within target accounts.
Map out organizational hierarchies
and buying committees to identify key stakeholders, champions, blockers, and decision-makers.
Drive personalized outreach
through a mix of channels (email, phone, social media, in-person meetings) to create meaningful engagement at multiple levels.
Partner closely with the Sr. Director Strategic Accounts
to refine sales methodologies, iterate on go-to-market plays, and ensure continuous improvement in the enterprise segment.
Champion customer feedback
to internal teams, influencing product and business strategies that help expand Honeycomb’s presence in the global market.
What you’ll bring to the role:
Strong enterprise software sales experience
with a proven track record of success closing multimillion-dollar deals, ideally in observability, cloud infrastructure, or developer tooling.
Demonstrated ability to sell into complex, global accounts
—navigating multiple stakeholders, managing lengthy sales cycles, and crafting custom solutions at scale.
Strong relationship-building skills
at the C-suite/executive level, showcasing adeptness in negotiations and strategic account planning.
Exceptional presentation and communication skills
with a consultative approach that educates and influences high-profile clients.
Experience partnering with leadership
(e.g., CRO, VP-level) to shape sales strategies, messaging, and pipeline coverage in rapidly evolving startup environments.
Mastery of advanced sales methodologies and CRM platforms
, with a proven track record of optimizing pipeline management, forecasting accuracy, and cross-functional collaboration.
Creative and strategic approach to pipeline building
, leveraging innovative prospecting techniques to engage multiple stakeholders across an organization.
This role requires
someone who can think beyond traditional outreach methods, utilizing a mix of personalized messaging, social selling, account-based marketing tactics, and data-driven insights to generate high-quality opportunities.
On Target Earnings (OTE) based on level of experience (Base + Commission)
$350,000
—
$400,000 USD
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.
The company is founder led, profitable and growing. We are hiring a
Business Services Team Manager
to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.
This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.
We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.
This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.
Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.
Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.
Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing
Leadership and accountability
This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.
As a manager, your team would be responsible for
Travel approvals, logistics and operations
Expense review in line with policies
Planning of complex company events four times a year
Company offices that provide executive briefing and operational facilities
Our global duty of care, health and safety programs with comprehensive policies and practices
What we are looking for
An exceptional academic track record from both high school and university
An undergraduate degree in a technical or business subject
Drive, and a track record of going above-and-beyond expectations
Leadership and management skills
Demonstrable good judgement in matters involving money, policy and in-person interactions
Ability to work in a global, multicultural organisation
Excellent interpersonal skills, curiosity, flexibility
Responsibility, accountability, thoughtfulness and self-awareness
Result-oriented, with a personal drive to meet commitments
Ability to travel up to four times a year, for company events up to two weeks long
Additional skills that you might also bring
Travel industry experience
Project management experience
Event management and operations experience
Business and corporate administration experience
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Boston, MA; Remote (USA)
Workplace: hybrid
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important To Arcadia
At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.
Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.
The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.
What Success Looks Like
In 3 months
- Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives
- Manage components of the implementation such as integration workstreams
In 6 months
- Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration
- Independently manage multiple components of the implementation, including data integration and module implementations
In 12 months
- Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform
- Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices
- Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation
What You'll Be Doing
Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live
Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy
Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities
Responsible for customer communications. Owning all standing and ad-hoc project meetings
Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture
Clearly communicating program/project status, issues, risks, plans, etc. to senior management
Performing other related duties as assigned or requested
What You'll Bring
Bachelor’s degree in related field
At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks
Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL
Would Love for You to Have
Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders
Strong problem solving, interpersonal, and organizational skills
Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams
What You'll Get
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Be a member of the Arcadian and Barkadian Community
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Location: Remote
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.
CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.
In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.
What Success Looks Like
In 3 months
· Complete Arcadia Core Platform certification and onboarding requirements
· Successfully onboard to all customers in assigned portfolio
· Coordinate with internal teams to create and execute against project timelines
· Communicate project status updates to customer leadership
· Provide support to assigned customer accounts with oversight
· Know each assigned customers’ scope of work and overarching Arcadia use cases
· Drive issue resolution through coordination with internal teams
· Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance
· Have a strong understanding of Arcadia’s security protocols and processes
· Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication
In 6 months
· Act as the primary CSM on assigned customer accounts with minimal oversight
· Manage day to day operations of each customer
· Train customers on the base platform and be able to tailor the training to customers’ needs
· Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level
· Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia
· Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives
· Assist in leading and executing planning and adoption workshops with customers
· Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans
· Understand and translate issue impact relative to customers’ business needs
· Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications
· Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management
· Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks
· Assist management in designing and executing a contract renewal strategy for an applicable customer
In 12 months
· Manage several customer accounts independently
· Train customers across Arcadia product suite
· Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case
· Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings
· Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership
· Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
· Work with product and engineering teams to relay customer feedback on feature improvements.
· Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
What You'll Be Doing
Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans
Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth
Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams
Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes.
Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality
Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption.
Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption
Acting as the translator between internal and external teams regarding complex technical concepts and business needs
Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution
Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs
Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers
Leveraging tools such as Jira, Confluence, Smartsheet, and SQL
What You'll Bring
Years related work experience; Customer Success Manager: 5+
Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
Experience working in technology or healthcare, preferably on the vendor side
Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly
Experience communicating with a wide range of audiences (tech, business, clinical, executive)
Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc.
Regularly learn new skills, make timely decisions, and adapt well to change
Strong analytical, quantitative, problem solving and organizations skills
Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
Thrive as a self-starter with the curiosity and tenacity to learn complex concepts
Exceptional ability to complete committed follow-ups and tasks
Ability to travel approximately 30%.
Would Love for You to Have
Multiple years in IT support or relevant experience. Healthcare industry experience is a plus
Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus
Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data
Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.
Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus
What You'll Get
Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Great benefits like flextime time off
Be a member of the Arcadian and Barkadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
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