Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Lisbon, Portugal
Role Summary
Cloudflare MCP Server Portals give organizations a secure, centralized way to connect AI agents to internal and third-party tools. As a Senior Systems Engineer on the MCP Portals team, you will lead the design, delivery, and operation of distributed systems that authenticate users, manage OAuth credentials and sessions, enforce Zero Trust policies, and proxy MCP traffic across Cloudflare's global network. You will own complex projects across service boundaries, make architectural tradeoffs for your area, and help other engineers deliver reliable, secure changes. You will work closely with engineers and product managers across Access, Gateway, and Developer Platform teams as the protocol and product evolve. We are looking for a hands-on engineer who can bring clarity to ambiguous systems problems and take responsibility for outcomes in production.
Role Responsibilities
Lead the design, implementation, and operation of globally distributed services that connect MCP clients to authorized upstream MCP servers.
Own complex features and service improvements from problem definition and design through implementation, rollout, observability, and production support.
Shape technical decisions for MCP Portals, including service boundaries, security controls, compatibility, and tradeoffs among reliability, latency, and resource use.
Evolve our implementation as the MCP specification changes, planning safe migrations for existing customers and integrations.
Design and review authentication and authorization flows involving Cloudflare Access, OAuth, identity, credential handling, and delegated access to upstream services.
Improve the reliability and scalability of multi-tenant systems built on the Cloudflare Developer Platform, using production data to identify and prioritize work.
Strengthen observability through structured logs, metrics, traces, dashboards, and actionable alerts; participate in production support and incident response.
Lead investigations of complex customer issues across services and teams, identify root causes, and drive fixes that prevent recurrence.
Review designs and code, mentor engineers, and raise the quality of testing, deployment, and operational practices on the team.
Partner with product, security, and engineering teams to turn customer needs and emerging standards into maintainable product capabilities.
Role Requirements
Must Have Skills
6+ years of experience building and operating distributed systems, backend services, network services, or infrastructure products in production.
Demonstrated ownership of complex production services or projects, including architecture, implementation, rollout, and operational outcomes.
Strong programming skills in TypeScript, JavaScript, Go, Rust, C++, or another language used to build production services.
Deep understanding of HTTP, APIs, proxies, streaming connections, and distributed-systems failure modes.
Experience with authentication and authorization technologies such as OAuth 2.0, OpenID Connect, JWTs, PKCE, or policy-based access control.
Experience designing or operating security-sensitive systems, with sound judgment about identity, authorization, credential handling, concurrency, and state management.
Ability to diagnose difficult production issues using logs, metrics, traces, error reporting, and customer-provided evidence, then drive durable fixes.
Experience making backward-compatible changes to live systems and managing the risks of deployment and migration.
Clear written and verbal communication skills, with the ability to explain technical tradeoffs, influence decisions across teams, and mentor other engineers.
Applicants should provide a resume or CV describing relevant engineering, technical leadership, and operational experience.
Nice to Have Skills
Experience with the Model Context Protocol
Familiarity with the Cloudflare Developer Platform or other serverless edge-computing platforms.
Experience building gateways, forward proxies, identity systems, developer platforms, or Zero Trust and data loss prevention products.
Compensation
Compensation may be adjusted depending on work location.
For Portugal based hires: Estimated annual salary of €66,000-91,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Poland
Workplace: Hybrid
HI THERE!👋🏻
WE’RE TOOPLOOX 💎, A SOLVD INC. COMPANY
We create AI-powered products and services that make a real difference. Our team of nearly 200 specialists - including a 40+ person R&D team with many PhDs - has pioneered AI solutions across industries from healthcare to e-commerce. We’ve published research in top-tier venues like NeurIPS and ICML, while delivering real-world applications that help our clients innovate and scale.
We are seeking a Senior Product Manager with strong leadership and strategic thinking to join our team and build innovative products and services powered by AI and autonomous agents. In this role, you will lead a strategic project focused on Customer Service transformation for a client in the banking sector, implementing AI and decision-making AI Agents.
We value your ability to identify and prioritize business opportunities and to transform data and research into clear product strategies and roadmaps. You'll manage the entire process, from feasibility studies to scaling up, while ensuring smooth stakeholder communication and balancing client ambitions with delivery feasibility.
If you want to have a real impact on how users interact with the technologies of the future, feel invited!
What you will do:
- Manage the end-to-end product vision and execution for AI-powered solutions, agents, and automated workflows designed specifically for customer support teams in a banking environment.
- Own the translation from high-level solution design decisions into a clear, structured, and buildable backlog for the engineering team.
- Review scope and technical estimates on behalf of the delivery team to ensure project roadmaps are realistic.
- Map business processes, document clear requirements, and define acceptance criteria and UAT scenarios to ensure high-quality delivery.
- Develop trustful relationships with stakeholders and ensure smooth cross-team communication.
- Identify and prioritize business opportunities and advise clients on possible directions.
- Validate ideas through experimentation to make fast, informed, de-risked decisions using continuous discovery approaches.
- Lead a cross-functional team of experts in their field, from AI engineers to experienced designers.
- Monitor productization of AI solutions from feasibility study through PoC to release and scale-up.
- Stay current with the rapidly evolving field of AI, LLMs, and autonomous agent frameworks.
Experience and skills you need to join us:
- Hands-on experience delivering AI/ML-driven projects specifically for customer support/ customer service teams, or for automation of business or back-office processes.
- At least 5 years in leading digital and AI products.
- Strong sense of ownership, analytical skills, and deep product-oriented thinking to make decisions based on qualitative and quantitative data.
- Solid background in working in a technical environment with cross-functional and remote teams, preferably international.
- Practical experience with continuous discovery approaches (including various validation techniques) and experience in designing and executing project budgets.
- Proven ability to work at the level of detail: process mapping, requirements documentation, acceptance criteria and UAT - not only strategy and roadmaps.
- Excellent communication skills, both English and Polish, with the ability to effectively interact with stakeholders from all management levels.
Nice to have:
- Direct experience working within banking, fintech, or another highly regulated / formal setting.
We would also need you to:
- Be open to business trips.
- Be ok with working with different time zones.
- Accept irregular working hours depending on the product development phase.
HOW WE WORK:
At Tooploox 💎, you have the flexibility to choose your working hours ⏰ and location 📍. While we value remote work, we also believe in building relationships 🤝and invite you to join us in our Warsaw and Wrocław offices 🏢. Enjoy a relaxed atmosphere 🍃 and try some “home-made” pizza 🍕 from our office pizza oven. We love having pets 🐶 in the office, so feel free to bring yours along.😁
Join us and shape the future of AI while working the way you like!
Location: Remote, United States
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Why Vectra AI?
Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks. The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack. Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”.
Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.
You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.
If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.
Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment.
Position Overview
For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.
You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations.
Specific responsibilities will include:
Working a customer-facing third-tier support queue.
Deep diagnosis of customer issues, including lab reproduction and source-code analysis.
Quantifying customer impact and prioritizing solutions both within and external to the Support team.
Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting).
Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions.
Identifying, qualifying and documenting product, hardware, software and process improvements.
Developing Support processes, tools and documentation to further grow the Support organization.
Developing customer-facing content (e.g. knowledge-base, how-to guides).
Limited on-call/out-of-hours support for weekends/national holidays.
Collaborate with your colleagues on investigations and escalations.
Being the embodiment of a team player; cross functional collaboration and communication is vital.
Required Experience
Strong experience supporting an international customer base.
At least 5 years working in a technical support and/or escalation engineer role.
Experience in diagnosis and resolution of complex customer issues.
Expertise in Linux-based systems, their management, operation and application stacks.
Good understanding of current security technologies and risks.
Excellent understanding of TCP/IP network protocol suite including packet capture analysis.
Basic understanding of SQL and non-SQL databases.
Able to work as part of a geographically dispersed global Support team.
Initiative to proactively identify new issues and drive their resolution.
Some exposure to virtual environments.
Some exposure to cloud environments and support of cloud/SaaS applications.
Must be a U.S. Citizen
Desired Experience
Scripting/programming, especially in Python and the bash shell.
Design and understanding of enterprise and data-center networks.
Proactively identify problem areas and be responsible for driving their resolution.
Good understanding of SQL and non-SQL databases.
Good understanding of virtual environments.
Good understanding of cloud environments.
Experience in security appliances and security software.
Experience in data interchange between dissimilar systems.
Demonstrated ability to use AI-enabled tools to improve productivity, quality, decision-making, and customer outcomes—for example, ChatGPT Enterprise, Microsoft Copilot and AI-enabled analytics tools.
Comfortable using AI for practical work such as drafting customer communications, summarizing cases, analyzing trends, preparing reports, researching technical issues, and automating routine workflows.
Able to critically validate AI-generated outputs, apply sound judgment, and protect confidential and customer information.
Identifies opportunities to responsibly embed AI and automation into team processes and supports adoption of approved tools.
Our competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.
Vectra Total Rewards
$80,000
—
$90,000 USD
Vectra provides a comprehensive total rewards package
that
supports
the
financial,
physical, mental and overall health of
our employees
and their families.
Compensation includes competitive base pay, incentive pla
n eligibility, and participation in the employee equity plan (stock options).
Specific benefits
offered
var
ies
by location, but commonly in
clude
health care insurance
,
income protection
/ life insurance
,
access to retirement
savings
plans, behavioral &
emotional
wellness
services
, generous time away from work,
and
a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Location: London, England
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Senior Fullstack Engineer (Go / Kotlin & React)
About the Team
Merchant EMEA Engineering builds the technology that helps merchants join, grow, and operate successfully across our markets.
Our organization brings together the strengths of Wolt and Deliveroo and supports merchants across 37 countries. We work across the merchant journey, including onboarding, business growth and support, analytics and recommendations, menu and order management, integrations, and merchant applications.
Our teams sit close to the business. Rather than primarily building foundational platforms, we build products and features on top of our existing platforms to solve real merchant and market needs, including local business requirements, growth opportunities, and operational challenges.
📍This open role is based in our tech hubs in
Helsinki
or
Berlin
.
Please note:
This role requires being based in Berlin/Helsinki on a hybrid basis. We are currently unable to offer fully remote work, visa sponsorship, or relocation support for this opportunity.
What You'll Do
As a Fullstack Engineer, you'll contribute to products and services used across the merchant experience. You'll:
Build and maintain production software across backend services and user-facing applications.
Work on areas such as merchant onboarding, analytics, recommendations, menu and order management, integrations, or merchant-facing tools.
Develop reliable APIs, data models, services, and user-facing features.
Collaborate closely with product managers, designers, operations, and other engineers to turn business needs into practical technical solutions.
Own features from implementation through production and ongoing maintenance.
Contribute to technical design discussions and improve the quality, scalability, observability, and maintainability of our systems.
Use AI-assisted development tools effectively as part of your engineering workflow, while critically evaluating their output and taking ownership of the final solution.
Be willing to work outside your primary area of expertise when needed to solve the problem end-to-end.
How We Work
Ownership:
Engineers take responsibility for the features and services they work on, from development to production.
Collaboration:
We work closely across engineering, product, design, data, and operations.
Pragmatism:
We value simple and maintainable solutions that create business impact without unnecessary complexity.
Flexibility:
We care more about solving the problem than strict frontend or backend boundaries.
Our Tech Stack
Our backend services primarily use
Go and Kotlin
, while our frontend applications use technologies such as
TypeScript and React
.
We also work with technologies including Kafka, PostgreSQL, MongoDB, Redis, AWS, Kubernetes, Docker, gRPC, and modern cloud infrastructure.
Our Humble Expectations
We're looking for engineers who have:
An AI-first mindset, with a deep experience in leveraging modern AI tools and solid engineering principles to solve problems end-to-end, independently of any specific technology stack.
Proven experience building production software in backend, frontend, or fullstack environments end-to-end and at scale.
Strong expertise in at least one area of the stack, with a willingness to contribute outside that area when needed.
Experience with a modern backend language such as Go, Kotlin, Java, or similar, and/or modern frontend technologies such as TypeScript and React.
Good understanding of APIs, databases, testing, and software design fundamentals.
The ability to work independently on well-scoped problems and collaborate effectively with others.
Good communication skills and a pragmatic, collaborative mindset.
You do
not
need to be equally strong in frontend and backend. We welcome different balances of experience. You might be primarily a backend engineer who is comfortable making frontend changes when needed, or a frontend-focused engineer who is happy to work with APIs and backend services.
What matters most is that you are comfortable working across boundaries to deliver the right solution.
Nice to Have
Experience in one or more of the following areas would be a plus:
Merchant-facing or internal operational tools.
Analytics, recommendations, or decisioning systems.
Grocery, retail, restaurants, logistics, or marketplace technology.
Integrations with external business systems.
Kafka or other streaming technologies.
Cloud infrastructure such as AWS, Kubernetes, or Docker.
Why Join Us?
You'll work on products that directly affect how merchants interact with Wolt, Deliveroo and DoorDash across Europe. The scope is broad and close to the business, giving you the opportunity to work on meaningful problems across different parts of the merchant journey while developing your skills across the stack.
You can read more about our recruitment process here.
here
.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: France
Workplace: Remote
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Then Pennylane is the right place for you !
OUR VISION
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
ABOUT US
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 6 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
👨👩👧👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Already more than 1 500,000 small and medium-sized enterprises (SMEs) and over 8000 accounting firms use Pennylane in France!
ABOUT THE ROLE
Drive AI-powered HR transformation, better employee experiences, and scalable, data-informed compensation practices, with Workday at the core.
We are a fast-growing scale-up in the midst of an exciting international expansion. We are looking for an HR Systems, Data & Compensation Lead to shape the next chapter of our People technology, data, and reward ecosystem.
Your mission is to make HR processes simpler, smarter, fairer, and more scalable. You will improve employee, manager, and People team experiences through reliable systems, actionable data, AI, automation, and well-designed compensation processes.
With Workday as our core HCM platform, you will lead two Workday HRIS Experts, one HR Data Analyst, and one Compensation & Benefits Expert. Working closely with IT, Finance, Payroll, Legal, HR Leadership, and business teams, you will combine product thinking, team leadership, and hands-on delivery to turn business needs into intuitive, secure, and effective solutions.
You will own the roadmap, prioritization, and quality of our HR systems and data solutions, while ensuring that compensation processes are reliable, well-governed, and connected to our People strategy. You will build on the expertise of our Workday and Compensation & Benefits specialists, empowering them to lead their respective domains.
Deep Workday configuration or compensation expertise is a plus, not a prerequisite. We welcome experienced HR systems, People technology, HR operations, or HR transformation leaders who can challenge solution design, connect systems and data, and build strong fluency across HR technology and reward topics.
KEY RESPONSIBILITIES
People systems product ownership & user experience
Own the People systems roadmap, balancing user needs, business impact, risk, and team capacity
- Understand employee, manager, and HR team pain points through user feedback, journey mapping, support requests, and usage data.
- Simplify HR workflows and design intuitive self-service experiences across Workday and connected tools.
- Challenge whether a request calls for process simplification, configuration, automation, integration, or a change in user experience.
- Lead discovery, solution design, user testing, and adoption.
- Measure success through user satisfaction, adoption, time saved, reduced manual work, and improved process quality.
- Ensure that compensation-related processes offer a clear and consistent experience for managers, employees, HR teams, and Finance.
Compensation & Benefits operations, systems & governance
- Partner with HR Leadership, Finance, Payroll, Legal, and the Compensation & Benefits Expert to translate our reward principles into scalable processes and tools.
- Coordinate the operational design and continuous improvement of compensation cycles, including annual reviews, promotions, compensation changes, and other reward processes within scope.
- Ensure that compensation data, structures, approvals, and workflows are reliable, secure, auditable, and appropriately reflected in Workday and connected systems.
- Improve the manager and HR experience of compensation processes through clear workflows, self-service capabilities, automation, and useful guidance.
- Ensure strong coordination between compensation processes, HR data, payroll inputs, Finance reporting, and employee records.
- Support the development and maintenance of consistent job, level, compensation, and benefits data structures, in partnership with the relevant domain experts.
- Use data to support compensation decisions, workforce planning, compensation cost analysis, and, where relevant, pay equity monitoring.
- Partner with the Compensation & Benefits Expert on benchmarking, reward insights, process governance, and the continuous improvement of compensation practices.
- Ensure appropriate confidentiality, access controls, segregation of duties, and auditability for compensation data and processes.
AI & automation innovation
- Identify and prioritize practical AI and automation opportunities across HR processes, reporting, knowledge access, compensation workflows, and employee and manager support.
- Map the AI and automation tools already used at Pennylane and assess how they can complement Workday and the wider HR ecosystem.
- Lead hands-on experimentation and delivery, from prototypes and business-case assessment to testing, deployment, and ongoing monitoring.
- Evaluate native Workday capabilities, including Workday Extend, alongside integration, workflow automation, and AI-enabled solutions.
- Choose tools based on user needs, feasibility, maintainability, security, and business value.
- Partner with IT and Security to establish appropriate privacy, access controls, human oversight, and governance before deploying AI-enabled solutions.
- Build the team’s capabilities through training, experimentation, documentation, and knowledge sharing.
HR data, analytics & governance
- Work with the HR Data Analyst to ensure data quality, consistency, and governance across the HR ecosystem.
- Translate stakeholder questions into actionable dashboards, KPIs, and reporting capabilities covering headcount, attrition, workforce planning, compensation, reward costs, and other People priorities.
- Align metric definitions and data ownership with HR, Finance, Payroll, and Compensation & Benefits stakeholders.
- Make reliable workforce and compensation insights accessible to the right users.
- Help stakeholders turn workforce and reward insights into better decisions.
- Ensure GDPR compliance and appropriate controls across HR data access, use, and flows.
- Establish clear ownership and documentation for key HR and compensation data.
Team leadership & delivery
- Manage, mentor, and develop a team of two Workday HRIS Experts, one HR Data Analyst, and one Compensation & Benefits Expert.
- Set direction and create clarity across HR systems, data, automation, and compensation priorities.
- Empower the Workday specialists to lead detailed configuration and the HR Data Analyst and Compensation & Benefits Expert to lead their respective areas of expertise.
- Organize delivery through clear project plans, a transparent backlog, and pragmatic agile sprints.
- Balance business-as-usual support, compensation cycles, compliance, release management, and strategic improvements.
- Stay hands-on in discovery, solution design, prototyping, delivery coordination, and problem-solving where you add the most value.
- Foster documentation and knowledge sharing in Notion.
- Develop team capabilities across HR systems, data, automation, AI, compensation operations, and user experience.
Core HRIS ownership - Workday
- Own the post-go-live performance and evolution of Workday as our core HCM platform, ensuring reliability, scalability, and adoption.
- Translate HR and Compensation & Benefits needs into clear requirements and lead solution design, UAT, change management, deployment, and stabilization with the Workday experts.
- Challenge existing workflows and design choices, drawing on specialist expertise and platform best practices.
- Oversee support and Workday release management.
- Assess new Workday capabilities for their relevance and user value, including capabilities related to Compensation where relevant.
- Ensure robust role-based access, data privacy, audit controls, and segregation of duties in partnership with the Workday experts, IT, Security, Finance, Payroll, and Compensation & Benefits stakeholders.
- Ensure that Workday remains a reliable source of truth for employee, organizational, and compensation-related data.
Integrations & HR technology ecosystem
- Oversee secure, scalable integrations between Workday and third-party tools, including Ashby for recruitment, Silae for payroll, and other HR and Finance systems.
- Ensure that employee, organizational, payroll, and compensation data flows reliably between systems.
- Identify opportunities to remove duplicate data entry, improve data flows, and automate cross-system workflows.
- Partner with IT to ensure integration architecture, monitoring, incident ownership, and recovery processes are robust and maintainable.
- Maintain an up-to-date map of the HR technology stack.
- Evaluate new tools based on user experience, interoperability, cost, security, maintainability, and business value.
Stakeholder collaboration & prioritization
- Partner with IT, Finance, Payroll, Legal, HR Leadership, Compensation & Benefits, Talent Acquisition, and business teams to understand needs and align on priorities.
- Facilitate prioritization workshops and steering committees, making trade-offs and roadmap decisions transparent.
- Serve as the main point of contact between HR Operations and the broader technology organization.
- Constructively challenge requests and propose simpler, secure, and scalable alternatives grounded in user needs and business outcomes.
- Build strong working relationships with Finance and Payroll to ensure that HR systems and compensation processes are aligned with downstream requirements.
- Help stakeholders understand the implications, risks, and trade-offs of system, data, automation, and compensation decisions.
International expansion support
- Lead HR systems and compensation readiness for international growth, including new countries, legal entities, payroll connectors, and local requirements.
- Work with HR, Payroll, Finance, Legal, IT, Workday experts, and Compensation & Benefits specialists to balance global standards with local needs.
- Ensure that systems, data models, compensation processes, benefits data, and workflows scale as headcount and geographic footprint grow.
- Support the definition of scalable approaches to local compensation and benefits requirements.
- Ensure appropriate documentation and governance for country-specific processes and data.
YOUR PROFILE
Must-Haves
- Strong experience leading HR systems, People technology, HR operations, or HR digital transformation initiatives.
- A product and user-centric mindset, with credible examples of simplifying HR processes and improving employee, manager, or HR team experiences.
- Practical experience delivering automation and/or AI-enabled solutions in HR, data, or business operations, with evidence of business value and appropriate controls.
- A good understanding of compensation and benefits processes, including the operational dependencies between reward, HR systems, payroll, Finance, data, and governance. You do not need to be a deep compensation practitioner, but you must be able to understand, challenge, and structure reward-related processes and priorities.
- Ability to translate business needs into requirements, challenge functional and technical design choices, and lead testing, change management, and delivery.
- Strong understanding of HR data, reporting, integrations, and governance, including data quality, access management, privacy, confidentiality, and GDPR principles.
- Proven experience managing a team or leading a project team, with a collaborative and empowering leadership style.
- Strong prioritization and project management skills, with the ability to manage a backlog, run pragmatic sprints, and balance operational support with longer-term improvements.
- Excellent communication and stakeholder management skills, including the ability to influence across IT, Finance, Payroll, Legal, and HR Leadership.
- Curiosity, learning agility, and the ability to build Workday fluency while working effectively with specialist team members.
- Fluent professional communication in French and English.
Workday experience is a strong advantage, but not a prerequisite. Experience with another enterprise HCM platform is welcome. We value your ability to lead systems evolution, assess solutions, and deliver better user, business, and employee outcomes over expertise in a specific vendor.
Nice-to-Haves
- Experience with Workday post-go-live ownership, functional configuration, security, or relevant modules such as Core HCM, Time Tracking, Absence, Compensation, Talent, Learning, and Peakon.
- Experience with Workday Compensation or compensation planning processes.
- Exposure to Workday Extend, AI assistants, low-code/no-code automation, APIs, or middleware.
- Familiarity with compensation and benefits topics such as job architecture, salary ranges, benchmarking, pay equity, variable compensation, or benefits administration.
- Familiarity with tools such as Ashby, Silae, Deel, learning platforms, and Google Workspace.
- Experience improving compensation cycle operations, manager enablement, or reward reporting.
- Experience in a scale-up or high-growth environment.
- Exposure to international HRIS rollouts, multi-country configurations, local compensation requirements, and payroll connectors.
RECRUITMENT PROCESS
1. Screening Interview with Nathalie, Talent Acquisition - 30 mins
2. Manager Interview with Mathilde, Head of People Ops - 45 mins
3. Business Case Interview with Mathilde & Marine, VP People - 60 mins
4. Last Round Interview - 2 members from People Management Team - 45 mins
5. Team Fit Interview - 30 mins
6. Offer 🎉
WHAT DO WE DO TO MAKE YOUR WORK LIFE EASIER
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You'll get company shares to enjoy a piece of the success story you're building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
💻 You’ll get the latest Apple equipment
🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.
WHO ARE WE LOOKING FOR ?
To thrive at Pennylane, you need :
-To speak English (level is assessed and appreciated according to the department you’re applying to)
-To be energized by an ever-shifting work environment
-To be highly collaborative (within your team or other stakeholders)
-Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
IMPORTANT INFORMATION FOR CANDIDATES
Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.
Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages).
Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com
We will never ask you for payment or financial information
(bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Location: Helsinki, Finland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
Cx App Foundations is a platform organisation within our global Cx organisation. It provides shared consumer foundations and platform capabilities used by engineering teams across Wolt, DoorDash, and Deliveroo. Within this organisation, the Velocity team owns the paved road for consumer app development across mobile and web: shared SDKs and client foundations, integration patterns and multi-brand customisation, migration playbooks and reference implementations, and developer tooling that makes building on shared foundations fast and safe. Our mission is to reduce the cost, time, and risk of building consumer experiences across platforms and brands. Product teams own customer-facing experiences; our job is to make sure they can spend their time on delivering delightful experiences. The team is AI-native: AI is a default part of how we design, build, and ship software.
About the Role
As the Engineering Manager, you will lead a team of experienced engineers across mobile and web, collaborating closely with product teams, design, and adjacent platform organisations across three brands. Your primary responsibility will be owning the team's roadmap and delivery of shared client foundations, and driving their adoption across the organisation, so that product teams ship delightful customer experiences without rebuilding the foundations under them. You will be a key player in keeping the team's operating model healthy: clear intake from stakeholders, predictable delivery, and support expectations that keep the platform from drifting into a general escalation queue. You will also guide architectural and system design decisions with your tech leads. You will stay hands-on: contributing code, reviews, and prototypes alongside the team is part of the job. This role is ideal for a leader who has run platforms, SDKs, or shared services for other engineering teams, communicates clearly across brands and time zones, and wants their impact measured through what other teams achieve with the foundations you ship.
You're excited about this opportunity because you will…
Own the platform roadmap - the shared SDKs, client foundations, and developer tooling the team ships - and sequence it against the migration and adoption goals of the three brands
Drive adoption of the shared foundations by partnering with product teams, running onboarding and rollout support, and making the supported path the easiest path
Lead, coach, and grow experienced mobile and web engineers, keeping growth conversations, calibration, and feedback loops running
Keep the team's operating model healthy: clear intake (stakeholder management, shared-platform, product-specific, or exception work), supported capabilities with entry criteria and support expectations, and predictable delivery
Guide architectural and system design decisions for client foundations that three brands and multiple app platforms depend on
Stay hands-on by contributing code and reviews alongside the team, and champion AI-native development practices
Grow the team through hiring
Our humble expectations
You have 3+ years of experience managing engineers, including a team with senior engineers
You have a solid background (5+ years) in mobile or web engineering, with enough technical depth to hold your own in architecture discussions about client foundations
You use AI tooling fluently in your day-to-day work and stay close to the code
You have run a platform, SDK, or shared service that other teams depend on, and know how to treat internal customers as customers
You work across boundaries naturally: product teams, design, other platform organisations, data/analytics and stakeholders in other locations and time zones
You hold a high bar for engineering quality and can navigate production incidents and release tradeoffs with calm structure
You are based in Helsinki, Finland
What we offer
A platform leadership role with real leverage: the foundations the team owns shape how consumer experiences get built across Wolt, DoorDash, and Deliveroo, and your roadmap decisions multiply across every product team that builds on them.
Next steps
The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
The compensation will be a combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
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Location: Paris, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ THE DATA FOUNDATIONS TEAM ⭐
At Alan, every decision we make about our members' care, contracts and claims is a data decision. The Data Foundations team builds the platform that makes those decisions possible in a safe way.
- Being part of the Data Foundations team means you’ll build, maintain, and improve the Data Platform used by everyone at Alan.
- We enable Alan’s data-driven nature and help our colleagues make the most of their data.
- Partner closely with people across Alan (technical and non-technical) to understand their needs and build data solutions they can trust and use effectively.
- We own and manage all data-related tools that power Alan.
- AI is changing the way companies work with data: agents are becoming first-class users of our data warehouse. It opens a world of new usage and exciting features, as well as concerns around security, data quality and governance. We are building the foundations that allow Alan to make the most of this exciting new paradigm.
- Alan is expanding quickly: we went from 4 to 6 countries this year and we won’t stop there. Our objective is to onboard new countries in weeks, not months. Having strong data foundations is a cornerstone of that expansion, allowing our teams to make sense of a patchwork of insurance systems, regulations and reporting rules.
- Examples of our missions:
- improve the developer experience when building and maintaining data pipelines,
- enable reliable and secure access to our data warehouse for Alaners and AI agents,
- strengthen security and governance around our data assets,
- define and implement standard data practices across Alan,
- maintain and evolve our core data infrastructure to accommodate Alan's international expansion and growing product breadth…
- Our core tools include Python, Airflow, Snowflake, AWS/GCP, Metabase, Terraform, dbt, and others.
- Who you'll work with: Data Foundations is a small, high-leverage team inside the Tech Foundations area, whose mission is to enable product crews through world-class infrastructure, developer experience, operational excellence, and built-in security. You'd be joining as one of its core engineers, working daily with the whole Data community at Alan.
🎯 EXPECTED SKILLS AND ABILITIES
You would thrive at Alan if most of this sounds like you:
- Passionate about owning ambitious problems and developing simple solutions for them.
- 3+ years of experience demonstrating impact in Data positions. We welcome candidates from early-career to highly experienced profiles. You may already have strong expertise in Data Engineering, or be an experienced data or software engineer looking to deepen your specialization in this area.
- Experience building and operating production data infrastructure: orchestration (Airflow or similar), a cloud data warehouse, infrastructure as code.
- Experience designing systems, tools or libraries used by other engineers, scientists or analysts.
- Proficient in Python and SQL. Setting a high standard of rigor and precision for yourself, interested in your craft.
- Curious about AI and eager to use it thoughtfully to increase your impact.
- Great listening and communication skills.
- Humble, kind, collaborative, and still willing to grow (no matter your seniority!).
- Fluent and clear in English, both oral and written (no need to speak French!).
For this role, we are looking to hire within the C0-E level range https://alan.com/en/careers/a/salary-equity.
⚙️ IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learning or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
YOU WANT TO KNOW MORE ABOUT ALAN?
- 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
- 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
🔄 A quick note about the process
Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here https://www.notion.so/Software-Engineering-Areas-Alan-2c61426e8be7805bacd2cdbc08c32640?pvs=21.
#LI-DNP
Location: Paris, France; Bordeaux, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ OPERATIONS AT ALAN
The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.
As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!
Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.
We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Experts who deliver those on a daily basis while improving them.
We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.
Want to learn more about Ops at Alan? Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist?list=PL643LyZcrKMDaW7cW0_GytXy5VkaqTOU6
🌍 FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN 🌍
The Operations Expert works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .
Their core responsibilities (+- 70/80% of the time) are to:
- Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
- Ensure the day-to-day follow up and monitoring of our operations
- Flag risks and opportunities
In details, your missions are:
- Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
- Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
- Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
- Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
- Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, …
⭐️ OUR RUN ORGANISATION ⭐️
Our Operations Experts are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are:
Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).
Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, ….
Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims.
Set up: We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.
Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Expert will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.
⭐️ EXPERIENCE ⭐️
For this opportunity, we are aiming to hire within the A2-B1 level range https://alan.com/en/careers/a/salary-equity.
Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you:
- Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
- Worked in Support functions (Customer Support, People Operations etc)
- Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications
- Handled event coordination
⭐️ SKILLS ⭐️
- Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
- A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
- Analytics skills, to be able to dive into our data
- Highly organised with exceptional follow-up skills, with strong attention to details
- Strong and structured in written and verbal communication in English as well as in French or Dutch
- Able to work and learn independently in a fast-paced environment
- Adaptable: you show flexibility and a strong ability to adapt to variable situations
- It’s even better if you have experience in the insurance or the healthcare industry
🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
YOU WANT TO KNOW MORE ABOUT ALAN?
- 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
- 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
Location: London, United Kingdom; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The Role
The Head of Employee Relations will define and lead our global approach to employee relations and performance management. Combining strategic leadership with operational expertise, the role will ensure employee matters are handled consistently, fairly and within applicable legal requirements.
The role will build effective relationships with works councils and other employee representative bodies and partner closely with senior leaders, People teams and employment lawyers.
Responsibilities
Employee Relations and Performance Management strategy and governance
Define and implement the organisation’s employee relations and performance management strategy, principles and operating model.
Define the organisation’s approach to performance management, including the effective management of underperformance.
Establish clear, practical policies, processes and templates for performance concerns, grievances, disciplinary matters and other employee relations cases.
Provide senior oversight and advice on complex, sensitive or high-risk cases.
Help managers address concerns early, set clear expectations and reach fair, proportionate outcomes.
Ensure practices are applied consistently while accommodating local legal requirements.
Identify recurring themes and recommend preventative or organisation-wide action.
Partner with relevant People teams to align employee relations and performance practices with the broader talent and reward strategy.
Works Council and employee representation
Build constructive relationships with works councils, employee forums and other representative bodies.
Define the organisation’s approach to engaging, informing and consulting with employee representatives.
Advise leaders on consultation requirements, timelines and communications, particularly during organisational change.
Support consultation and negotiation processes and ensure agreed actions are implemented.
Build internal capability so that leaders and People teams engage with representative bodies confidently and consistently.
Legal and risk management
Partner with in-house and external employment lawyers to ensure decisions and processes operate within applicable legal thresholds.
Translate legal advice into clear and commercially practical recommendations.
Monitor relevant employment law developments and update organisational practices where required.
Identify and manage the legal, financial and reputational risks associated with employee matters.
Leadership and capability
Act as a trusted advisor to senior leaders, People partners and Legal.
Build manager and People-team capability through clear guidance, training and coaching.
Establish appropriate case-management, governance and reporting standards.
Use case data and employee insights to identify trends, risks and areas for improvement.
What you bring
Significant senior-level experience in employee relations, employment law, HR or a related discipline.
Experience defining and implementing an employee relations strategy or operating model.
Strong knowledge of performance management, investigations, disciplinary and grievance processes, organisational change and dispute resolution.
Experience working with works councils, employee representatives or trade unions, ideally across multiple jurisdictions.
Strong employment law knowledge and experience working with internal or external legal counsel.
Sound judgement and the ability to balance legal risk, employee experience, organisational values and commercial priorities.
Strong influencing, negotiation and stakeholder-management skills.
Comfortable working both strategically and hands-on with complex cases.
Experience leading a team or specialist function is desirable.
What success looks like
Employee relations and performance matters are handled consistently, fairly and efficiently.
Managers and People teams have clear, practical guidance and tools.
Works council and employee representative relationships are constructive and well managed.
Legal and organisational risks are identified early and managed appropriately.
Employee relations insights lead to meaningful improvements across the organisation.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Seoul
Workplace: OnSite
LIFE AT UIPATH
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
YOUR MISSION
As an Enterprise Account Executive you will drive growth and success for our Large Enterprise Accounts across industries in South Korea. The individual will be responsible for account development and customer satisfaction by building key relationships and ensuring clients achieve maximum business value from UiPath solutions. In our high-growth culture, you'll have significant autonomy to help shape the company while transforming how clients perform in the digital era. You will serve as the voice of our existing clients and collaborate with cross-functional teams to influence UiPath's product development strategy.
This is what you'll do at UiPath
● Engage meaningfully with C-level and Executive decision makers to identify new opportunities with large enterprise customers
● Develop and execute multi-year strategic account plans to meet or exceed customer business objectives and maximize wallet share
● Manage and forecast sales pipeline to consistently achieve revenue targets and company goals
● Serve as the primary point of contact for all matters specific to key accounts
● Collaborate with internal teams to enhance customer satisfaction, address challenges, and create seamless experiences
● Drive a culture of sales excellence through consistent implementation of sales processes and performance metrics
● Build strong relationships with industry influencers, customers, and partners to enhance UiPath's market position
● Conduct regular business reviews with stakeholders to ensure alignment and strategic progress
This is what you'll bring to the team
● 15+ years of experience in field sales, selling enterprise application SaaS/Cloud/Software solutions to C-level executives
● 5+ years of experience selling specifically to Large Enterprises
● In-depth understanding of multiple industries
● In-depth understanding of enterprise specialized subjects like: Accounting/Supply Chain/R&D Engineering/Sales & Marketing/Human Resources etc.
● Nice to have - understanding about the framework of consulting & technology advising project
● Nice to have - understanding about AI fundamental architecture
● Proven record of accomplishment of consultative strategic sales with C-level prospects
● Experience building relationships with CXO’s of large enterprise customers for business expansion
● Demonstrated success in developing long-term account strategies with existing customers
● Exceptional written and verbal communication skills of Korean with ability to engage at all organizational levels
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Location: Estonia - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
Wrike relies on a dynamically changing set of integrated SaaS tools, and securing them requires dedicated, end-to-end ownership of their data security posture. Asking questions like what data is collected, why, how long it’s retained, and how it flows between systems. As Business Systems Security Analyst, you will own this space by establishing continuous data governance, SaaS integration governance, and identity & access management across our business systems. Helping Wrike stay proactive and prevention-focused rather than reactive.
Your Impact:
Own data governance across business systems: what’s collected, why, retention, and data flows between systems
Govern SaaS integrations: inventory, risk assessment, and secure onboarding/offboarding of third-party tools
Manage and review access provisioning and deprovisioning across integrated SaaS platforms, ensuring least-privilege principles are enforced throughout the identity lifecycle
Oversee SSO configurations, OAuth scopes, and service account permissions across business-critical systems, identifying overprivileged accounts and stale access
Monitor and help harden the security posture of business-critical SaaS platforms and their connected tools
Conduct periodic access reviews and certifications for SaaS platforms, with a focus on privileged and third-party system accounts
Conduct security reviews of integrations from a data flow perspective before they connect to business-critical systems, including evaluating IAM implications such as API keys, OAuth tokens, and service accounts
Partner with system owners to remediate risks and embed security into business processes
Focus on AI-driven integration workflows: MCP, A2A, and emerging agent-based protocols
Your Qualifications:
Experience securing SaaS business platforms and their integrations, including identity and access management across those environments
Solid understanding of data governance principles: data classification, retention, and data flow mapping
Technical hands-on skills: ability to independently investigate configurations, permissions, API connections, and logs across SaaS platforms
Knowledge of integration best practices: secure API design, least-privilege service accounts, token/secret management, and integration lifecycle management
Understanding of AI tooling and its security implications: how AI-powered tools access, process, and store business data
Experience with third-party/vendor risk assessment and SaaS security posture management
Ability to work cross-functionally with business system owners (Sales Ops, Marketing Ops, RevOps)
Standout Qualities:
Hands-on experience with SSPM tools or Salesforce security tooling
Familiarity with OAuth/API integration security and supply-chain risk
Experience with AI-driven data flows and integrations (e.g., MCP, A2A, agent-based workflows)
Knowledge of Salesforce is a strong plus
Team Dynamics:
You will be joining Wrike's 15-member global Security team led by Maksim Pekuryn, Director of Security. You will report directly to Swen Groeneveld, Head of Security Operations, whose 8-person sub-team includes Security Engineers, Application Security, and SOC specialists. You'll also work closely with cross-functional partners in RevOps, Marketing, and Legal.
Our Work Style:
Tech stack: Salesforce, Marketo, Salesloft, OAuth integrations, connected apps, and related business SaaS tooling.
Collaborative environment working closely with RevOps, Legal, and Marketing teams.
Hybrid mode.
Benefits & Perks:
28 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Health Insurance (Employees + Dependents)
Life Insurance Plan
Utility Allowance (30 EUR/month, subject to taxation)
Fitness Plan (800 EUR/year)
Full-remote & On-demand access to Co-working space
What's Next?
Recruiter Screen (30 mins)
Department Interview / Technical Discussion (60 mins)
Cultural Interview with Hiring Manager, CISO, and HRBP
Your recruitment buddy will be
Aleksandar Chernev
, Senior Technical Recruiter.
#LI-AC1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Nicosia
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
Wrike relies on a dynamically changing set of integrated SaaS tools, and securing them requires dedicated, end-to-end ownership of their data security posture. Asking questions like what data is collected, why, how long it’s retained, and how it flows between systems. As Business Systems Security Analyst, you will own this space by establishing continuous data governance, SaaS integration governance, and identity & access management across our business systems. Helping Wrike stay proactive and prevention-focused rather than reactive.
Your Impact:
Own data governance across business systems: what’s collected, why, retention, and data flows between systems
Govern SaaS integrations: inventory, risk assessment, and secure onboarding/offboarding of third-party tools
Manage and review access provisioning and deprovisioning across integrated SaaS platforms, ensuring least-privilege principles are enforced throughout the identity lifecycle
Oversee SSO configurations, OAuth scopes, and service account permissions across business-critical systems, identifying overprivileged accounts and stale access
Monitor and help harden the security posture of business-critical SaaS platforms and their connected tools
Conduct periodic access reviews and certifications for SaaS platforms, with a focus on privileged and third-party system accounts
Conduct security reviews of integrations from a data flow perspective before they connect to business-critical systems, including evaluating IAM implications such as API keys, OAuth tokens, and service accounts
Partner with system owners to remediate risks and embed security into business processes
Focus on AI-driven integration workflows: MCP, A2A, and emerging agent-based protocols
Your Qualifications:
Experience securing SaaS business platforms and their integrations, including identity and access management across those environments
Solid understanding of data governance principles: data classification, retention, and data flow mapping
Technical hands-on skills: ability to independently investigate configurations, permissions, API connections, and logs across SaaS platforms
Knowledge of integration best practices: secure API design, least-privilege service accounts, token/secret management, and integration lifecycle management
Understanding of AI tooling and its security implications: how AI-powered tools access, process, and store business data
Experience with third-party/vendor risk assessment and SaaS security posture management
Ability to work cross-functionally with business system owners (Sales Ops, Marketing Ops, RevOps)
Standout Qualities:
Hands-on experience with SSPM tools or Salesforce security tooling
Familiarity with OAuth/API integration security and supply-chain risk
Experience with AI-driven data flows and integrations (e.g., MCP, A2A, agent-based workflows)
Knowledge of Salesforce is a strong plus
Team Dynamics:
You will be joining Wrike's 15-member global Security team led by Maksim Pekuryn, Director of Security. You will report directly to Swen Groeneveld, Head of Security Operations, whose 8-person sub-team includes Security Engineers, Application Security, and SOC specialists. You'll also work closely with cross-functional partners in RevOps, Marketing, and Legal.
Our Work Style:
Tech stack: Salesforce, Marketo, Salesloft, OAuth integrations, connected apps, and related business SaaS tooling.
Collaborative environment working closely with RevOps, Legal, and Marketing teams.
Hybrid mode.
Benefits & Perks:
25 working days of paid vacation
Sick Leave Compensation (5 Uncertified + 10 Certified Days)
Parental Leave: Fully Paid Maternity / 4 Weeks Paid Paternity
2 Volunteer Days
Medical Insurance (Employees + Dependents)
Life Insurance (Employees)
Provident Fund
Hybrid Working Model
School Allowance (Up to €600/month for school aged kids)
Simcard w/ Unlimited Internet Access for active employees
Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
Work Permit, Blue Card & Naturalization Support
What's Next?
Recruiter Screen (30 mins)
Department Interview / Technical Discussion (60 mins)
Cultural Interview with Hiring Manager, CISO, and HRBP
Your recruitment buddy will be
Aleksandar Chernev
, Senior Technical Recruiter.
#LI-AC1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Buenos Aires
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE
We're searching for an exceptional marketing leader to grow Halter in Argentina and Uruguay - one of the biggest cattle regions in the world. You’ll be building recognition for Halter’s brand that reaches every farming community, with revenue performance to match. We're making our first moves on the ground and we need a senior leader to build the marketing foundation and be part of our core team.
This role is a key driver of full-funnel revenue performance: acquisition, expansion, and retention, all through marketing. You're not running events and content on instruction or directive from HQ. You are accountable for the local marketing strategy to achieve our revenue outcomes. That means thinking like a revenue owner first, and a marketer second.
Your job is to make sure marketing shows up as a genuine lever across that whole funnel: helping win new farmers, and also feeding the stories, proof points and community that keeps existing farmers expanding and retained. You, in tight collaboration with go-to-market leadership, will build this strategy, build the team to deliver against it, and own the demand and pipeline that drives Halter's growth for years to come.
We want you to own marketing for this region. You will have full support from Halter’s global marketing team based in New Zealand HQ, with the brand and strategic frameworks you need to do your job - think of this as our DNA and standardised thinking and that lets every region move fast without reinventing the wheel. We are building the feedback loop to take your feedback and wins, and globalise them, to make Halter’s marketing brilliant in all of our key markets. But ultimately the buck stops with you in Argentina and Uruguay - acquire, expand and retain the best farms in one of the best farming regions globally.
Who we are looking for:
- A full-funnel revenue thinker, not a channel specialist. You've owned acquisition, expansion, and retention outcomes, not just top-of-funnel demand generation. You think in pipeline and revenue contribution first, achieved through strategically driving brand awareness
- Deeply customer-led. You're energised by time on farm with cattle farmers, and you turn that firsthand understanding into commercial decisions such as messaging, proof points, and channel choices, not just generic content ideas.
- A builder and world-class operator. You will build and lead a high-performing, efficient team, ideally with experience scaling a marketing or growth function in a fast paced environment. You will be comfortable rolling your sleeves up and playing ‘executor’, while also knowing the right time to give space to your team to win (or loose) and learn from that experience
- Genuinely commercial. You’re not just comfortable being measured on a revenue number - you demand it from yourself and your team. You move fast on real bets, you’re allergic to decisions not backed by data, and you thrive on seeing real results in real time.
- First-principles by instinct. You use Halter's global frameworks because they're smart, not because you're told to, and you know exactly when the local market demands something different, and can make that case with evidence, not opinion.
- A strong operator across both brand and demand. You’re equally comfortable in a tone-of-voice conversation and a CAC/ROI conversation, and you’re able to move between the two with ease
- Comfortable with ambiguity. You'd rather own the outcome and figure out the path than wait for a fully specified brief.
- AI-forward as a default operating mode, not a tool you occasionally reach for. You and your team use AI to draft and iterate content, personalise outreach at a scale a human team couldn't match manually, and analyse campaign and funnel data faster than a traditional team would. You treat headcount as a last resort after you've pressure-tested what AI can already do, not the other way around.
WHAT THE ROLE LOOKS LIKE:
- Strategy & ownership: Own the marketing strategy and budget end to end, setting the vision and the plan to take Halter from early-market entry to category leadership and one of our largest revenue markets.
- Organic growth & content. Build content that compounds: SEO-driven farmer resources, owned channels, and organic social that establishes Halter as the trusted voice in cattle, not just a paid acquisition function.
- Events strategy. This sits at the heart of our territory manager regional model. You'll partner with sales leadership to decide which field days, expos, and farmer gatherings actually move pipeline in AU, and how they connect directly into the territory manager's patch and pipeline, not run as a separate marketing calendar.
- Case studies & proof. Build a library of farmer stories and results that do double duty: acquisition proof points for new farmers, and expansion/retention proof points for existing ones.
- Paid traffic. Work with the global Performance Marketing function running paid channels in-region with a sharp eye on customer acquisition costs (CAC) and pipeline contribution, not just reach or impressions.
- Enterprise motion. Support and drive the enterprise/larger-account pipeline in AU specifically, where the buying committee, proof requirements, and sales cycle look different from owner-operator farms.
- Accountability for the numbers: Own and report on pipeline, CAC, brand awareness and the complete revenue picture. Marketing is one of the most critical levers that sits right across the funnel, so it’s expected you will design the marketing strategy around each metric from acquisition through to net dollar retention.
- Brand and tone of voice in-region. Use Halter's global brand as the foundation, and make the judgment calls on how it lands with Argentinian and Uruguayan farmers specifically: language, imagery, humour, what plays and what doesn't in this market.
- Objection handling through stories, not just spec sheets. Build ROI case studies and compelling storytelling, delivered through the right channels at the right point in the funnel, that neutralise the objections AU farmers actually raise (price, proof, switching risk), not generic feature messaging.
OUR BENEFITS:
- Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and restricted stock units, so you own a part of what we’re building.
- Healthy body, healthy mind. You’ll be on the OSDE 410 plan, fully paid by Halter with dependents included, giving you comprehensive maternity cover, dental and vision, and complementary therapies like acupuncture.
- Mental health matters. You’ll have access to up to 30 sessions per year of individual or group therapy, plus up to 15 sessions per family group for bonding therapy.
- Our personal growth is important. Halter offers an annual US$750 personal growth fund to be used for anything that fuels personal growth.
- We offer 26 weeks of paid parental leave for primary caregivers, 4 weeks of paid leave for the other parent, and flexible return-to-work options.
OUR OFFICE FIRST APPROACH:
Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together.
We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter.
Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: Jakarta
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: Tripledot Games
About Tripledot Games:
Tripledot Games is a leading developer and publisher of casual and puzzle games, with a strong presence in London, Warsaw, and Barcelona. The studio is responsible for multiple top 10 titles, including Woodoku, Woodoku Blast, Solitaire, and TripleTile. Our best-in-class data-driven approach spans the entire lifecycle from publishing to machine learning puzzle levels, helping us make fast, smart decisions at every stage of development.
We are also one of the largest IAA operators worldwide. Tripledot Games is a diverse and collaborative studio, home to people from over 36 nationalities. We take pride in our craftsmanship, strong focus on outcomes, and continuous improvement, building high-quality, scalable games that players around the world love.
Role Overview
We’re looking for a Lead Level Designer to own the vision, quality, and end-to-end level design process across one or more casual games. You’ll lead and mentor a team of level designers while staying hands-on with level creation, from concept and prototyping through playtesting, iteration, and final polish.
Working closely with Art, Product, Development, Tech Art, and Engineering, you’ll use player feedback and game data to improve the player experience, establish effective design processes and best practices, and help evolve the tools and workflows that enable the team to create great levels.
Key Responsibilities
Own the vision and quality of level design across one or more casual titles.
Lead, mentor, and support a team of level designers—guiding their creative work and helping them grow.
Drive the full level design process from concept to final polish, ensuring levels are engaging, balanced, and in line with business and design goals.
Set standards, best practices, and pipelines for level creation, playtesting, and iteration.
Partner closely with art, product, and development teams to define feature requirements, tools, and production needs.
Analyze game data and feedback to identify trends, opportunities, and pain points—using this insight to inform decisions.
Promote rapid prototyping, playtesting, and feedback-driven iteration while contributing ideas and improvements to new and existing projects.
Collaborate with tech artists and engineers to improve and expand level design tools.
Required Skills, Knowledge, and Expertise
5+ years of experience in game design, with at least 1 year in a lead or senior role.
Experience designing levels for games.
A deep understanding of player psychology, pacing, challenge, and reward systems.
Solid experience working with Unity and basic knowledge of Excel or other balancing tools.
Experience in prototyping with AI tools, such as Claude, Gemini, and Codex.
Excellent communication, organizational, and collaboration skills.
Experience mentoring or managing other designers is a strong plus.
Fluent in English (spoken and written).
Working at Tripledot
Hybrid Working
20 days of remote working:
Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
Regular company events and rewards:
Join in regular events and rewards that celebrate cultural events, our achievements, and our team spirit.
Breakfast & Lunch:
Relish daily breakfast and lunch provided in the office to keep you fueled and focused.
BPJS HEALTH:
Elevate your well-being and peace of mind, ensuring robust health security with seamless enrolment in BPJS Health.
BPJS SOCIAL:
Secure your employment rights with BPJS Social.
Festivity Allowance:
Celebrate festive occasions with an additional festive allowance.
Private Health Insurance:
Stay covered with comprehensive health insurance for you and your loved ones.
Employee Assistance Program:
Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Family Forming Support:
Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
English Classes:
Enhance your English skills with our provided English classes
Location: Manila, Philippines
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our
Company Values
and we’d love to have individuals who can be a culture add to our team!
What We Offer
Permanently Remote
Pay wired directly to your bank account
$50 Monthly Stipend
Annual Bonus
Flexible PTO
Enjoy company time off during some of the major US Holidays
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us
We are looking for a Senior Software Solutions Engineer in Professional Services (PS) to join our growing team. In this role, you will own the design, development, and delivery of complex technical integrations between our platform and enterprise client systems. You'll operate at the intersection of deep software engineering and customer partnership — leading integration architecture decisions, mentoring junior engineers, and driving technical standards across the PS organization.
The majority of your time is spent writing code, architecting scalable solutions, and solving genuinely hard technical problems. You'll bring an AI-native mindset to everything you build — leveraging LLMs, automation, and modern AI tooling to deliver faster, smarter outcomes for clients and the team. You'll work directly with enterprise clients and internal stakeholders to translate complex business requirements into production-grade software, with direct, visible impact on customer retention and satisfaction.
Day in the Life
Integration & Internal Engineering (50%)
Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
Own the full software lifecycle — from design and development through testing, deployment, and production support
Build data migration pipelines and CSV transformation solutions for enterprise onboarding
Develop two-way payroll integrations with complex business logic and error handling
Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams
Technical Leadership & Mentorship (20%)
Review code and provide technical guidance to junior and mid-level engineers on the PS team
Establish and document engineering best practices, integration patterns, and internal tooling standards
Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap
Customer & Stakeholder Collaboration (20%)
Lead technical discovery sessions with enterprise clients to define integration scope and requirements
Translate complex business and compliance requirements into clear technical specifications
Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences
Custom Solutions & Tooling (10%)
Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery
Who You Are
Engineering Depth:
You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
AI-Native:
You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
Integration Expertise:
Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
DevOps Fluency:
You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
Technical Leadership:
You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
Problem Solving:
You enjoy ambiguous problems and bring structured thinking to novel technical challenges
Communication:
You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer
Requirements
5+ years of experience in Solutions Engineering, Solutions Consulting, or a related technical customer-facing role
Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
Experience designing and consuming REST APIs at scale
Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
Familiarity with version control and collaborative development workflows (GitHub)
Experience with workflow automation platforms (Workato, Zapier, or similar)
Must be willing to work during US business hours
Nice to Have
Proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
Exposure to HRIS, payroll, or POS system integrations
Experience building and maintaining shared internal developer tooling or libraries
Familiarity with MCP (Model Context Protocol) or agentic AI frameworks
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Location: Tokyo, JP
About the Team
The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution.
This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership.
About the Role
Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams.
As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships.
What You’ll Do
→
Own a portfolio of named strategic accounts
Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities.
→
Drive workflow-led expansion
Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams.
→
Build executive alignment and business cases
Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization.
→
Orchestrate complex account teams
Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays.
→
Create and manage strategic pipeline
Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage.
→
Operate with rigorous sales discipline
Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.
→
Shape how Miro wins in the enterprise
Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy.
What You’ll Need
10+ years of SaaS sales experience
, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.
Proven track record of pipeline creation and deal closing through new business acquisition (Self-Sourcing / Outbound) in a B2B environment.
Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.
Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.
Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders.
Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling.
Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors.
Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes.
Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams.
AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our
Global Miro benefits board
.
#LI-YN1
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
Youtube:
https://www.youtube.com/@lifeatmiro
Blog:
https://miro.com/careers/life-at-miro/all/
Instagram:
https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Miro’s mission —
Empower teams to create the next big thing
— is how we think about our product, people, and culture.
We believe that creating big things requires diverse and inclusive teams.
Diversity
invites all talent with different demography, identities and styles
to step in
, and
inclusion
invites them to step
closer together.
Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its
Recruitment Privacy Policy
found
here
.
Location: Belgrade, Serbia
We are looking for a Senior Head of Customer Support, not a conventional CS Manager or strong Team Leader. The person will own the complete Customer Support function, manage the existing team leaders and agents in Serbia, and participate actively in AloPlay’s leadership forum.
Key Responsibilities:
Proven ownership of a substantial 24/7 Customer Support operation within iGaming.
Experience managing team leaders, QA, scheduling, performance and multi-brand support, not only managing agents directly.
Strong leadership presence and the ability to stabilize, develop and hold an existing management team accountable.
A highly structured and process-driven approach, including building SOPs, decision trees, escalation flows, knowledge bases and governance controls.
Ownership of QA methodology: scorecards, sampling, critical failures, coaching, retraining and measurable follow-up.
Strong critical thinking and the ability to identify systemic flaws, operational gaps and risks before they become incidents.
Experience working across CS, Payments, Risk/Fraud, VIP, CRM, Product, Technical, Legal and Compliance.
Good understanding of KYC, AML, Responsible Gaming, withdrawals, account restrictions, bonus abuse, complaints and sensitive player escalations.
Requirements:
Strong judgment regarding player-facing communication. One incorrect response can create significant legal, regulatory, PSP, reputational or commercial exposure, particularly in markets where the brand does not hold a local license.
The confidence to challenge unsafe instructions from VIP, Payments or other managers and escalate material risks immediately.
Ability to contribute beyond CS and take responsibility as a member of the company’s leadership structure.
Data-driven management with clear KPIs, dashboards, root-cause analysis and evidence-based decisions.
Proven experience implementing AI and automation at a meaningful operational level, not simply using ChatGPT.
Ability to use AI for large-scale conversation analysis, automated QA, sentiment and risk detection, contact-reason classification, knowledge-base optimization, chatbot/self-service development and identification of problematic agent wording.
Understanding of AI governance, including accuracy testing, human review, access controls, sensitive-data protection, version control and prevention of unsafe automated responses.
Ability to assess existing systems such as Freshdesk objectively and recommend configuration, integration or replacement only after producing a clear operational and financial business case.
Strong people-management skills: recruitment, onboarding, training, coaching, performance improvement and disciplinary management.
Comfortable working from Serbia and travelling to Cyprus for management and leadership meetings.
By joining us, you can expect:
Competitive salary with attractive commission structure.
Top tier training provided by industry leading experts.
Opportunity to grow within a fast-expanding international company.
Positive and supportive team environment.
Comfortable office space in central Belgrade.
Private healthcare plan.
Happy hour.
Apply now and let’s achieve success together
Apply at
https://aloplay.bamboohr.com/careers/112?source=aWQ9MTg%3D
to become a member of our amazing team!
We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.
Location: Limassol, Cyprus
AloPlay is looking for an experienced, hands-on QA leader to take full ownership of quality assurance across our iGaming platform.
This is a leadership position responsible for consolidating our existing QA teams into one effective organization, establishing company-wide testing standards, and ensuring the reliability, functionality, and quality of our platform, products, integrations, and player-facing experiences.
The successful candidate will combine strong technical QA expertise, deep iGaming platform knowledge, analytical thinking, operational understanding, and proven leadership capabilities.
We are looking for someone who goes beyond managing test execution: a proactive leader who identifies risks, challenges assumptions, improves processes, and drives measurable improvements in product quality.
A major focus of the role will be implementing modern testing practices, including automation-first approaches and the extensive practical use of AI-powered tools to improve testing efficiency, coverage, and delivery speed.
Key Responsibilities:
1. QA Leadership & Organization
Lead and consolidate existing QA teams into a unified QA organization.
Establish clear responsibilities, ownership, and accountability across QA activities.
Manage, mentor, and develop QA engineers, team leads, and automation specialists.
Evaluate existing team capabilities, identify gaps, and optimize resource allocation.
Establish a culture of critical thinking, proactive problem-solving, and continuous improvement.
Build scalable QA processes that support AloPlay's growing portfolio of B2B clients and brands.
Maintain a hands-on approach to critical testing activities, technical challenges, and complex investigations.
2. End-to-End iGaming Platform Quality
Take responsibility for the QA strategy and testing coverage across the entire AloPlay ecosystem, including:
Player-Facing Platform
Registration, login, authentication, and account management.
Player onboarding and verification processes.
Deposits, withdrawals, cashier functionality, and payment methods.
Casino and sportsbook player journeys.
Bonuses, promotions, free spins, and loyalty features.
CRM communications, engagement campaigns, and retention flows.
Mobile, desktop, browser, and device compatibility.
UI/UX functionality, usability, and player experience consistency.
Back Office & Operational Systems
Back-office functionality, user permissions, and operational workflows.
Casino and sportsbook management functionality.
PSP integrations, payment routing, and transaction flows.
CRM and bonus configuration and execution.
Reporting, data accuracy, and operational dashboards.
Player account management and customer support tools.
Third-party provider integrations and related operational processes.
Multi-Brand & Multi-Market Environment
Validate functionality across multiple brands, configurations, GEOs, and currencies.
Ensure new brand launches meet defined quality standards.
Identify configuration-related defects and inconsistencies.
Establish reusable testing frameworks that support scalable brand deployment.
3. QA Strategy, Processes & Quality Governance
Define and implement a company-wide QA strategy.
Establish standardized testing methodologies, procedures, and documentation.
Implement risk-based testing and prioritize critical business and player flows.
Define clear testing requirements and acceptance criteria.
Establish release quality gates and measurable go/no-go criteria.
Ensure appropriate functional, regression, integration, API, exploratory, and end-to-end testing coverage.
Introduce structured root-cause analysis and preventive actions for recurring production defects.
Continuously evaluate testing effectiveness and identify opportunities for improvement.
Maintain visibility over product quality, outstanding defects, and release risks.
4. Automation & AI-Driven Testing
A key expectation of this position is to significantly increase the effectiveness and efficiency of QA through automation and AI.
Responsibilities include:
Define and execute a practical QA automation strategy.
Identify repetitive, high-volume, and business-critical testing scenarios suitable for automation.
Expand automated regression, API, integration, and end-to-end testing coverage.
Integrate automated testing into development and CI/CD pipelines.
Introduce and actively evaluate AI-powered testing solutions, including tools such as Claude and other relevant technologies.
Explore AI-assisted test-case generation, automated script creation, test maintenance, defect analysis, and regression optimization.
Reduce manual testing effort where automation can deliver reliable results.
Establish measurable automation targets and continuously assess their effectiveness.
Ensure automated tests are reliable, maintainable, and provide meaningful coverage.
The objective is not simply to introduce AI tools, but to demonstrate measurable improvements in testing speed, quality, and efficiency.
5. Release Quality & Production Reliability
Work closely with Engineering, Product, and Operations to ensure releases meet defined quality standards.
Establish release-readiness criteria and provide independent QA assessments.
Coordinate testing activities across multiple development teams and projects.
Ensure critical player and operational journeys are validated before production releases.
Establish effective smoke-testing and post-release verification processes.
Monitor production defects and identify recurring quality issues.
Participate in production incident investigations and root-cause analysis.
Drive preventive improvements to reduce production defects and operational disruptions.
Escalate significant quality risks with clear evidence and recommended actions.
6. Operational QA & Cross-Department Collaboration
Work closely with Casino, Sports, PSP, CRM, Customer Support, Product, and other operational departments.
Understand critical business processes and translate operational risks into structured testing requirements.
Establish testing procedures for new integrations, configuration changes, and operational functionality.
Ensure testing covers real-world business scenarios rather than only technical requirements.
Challenge unclear requirements, incomplete solutions, and potentially problematic business logic.
Collaborate with department managers to identify recurring issues and improvement opportunities.
Ensure operational incidents and player complaints contribute to ongoing QA improvements.
7. Quality Analytics & Performance Management
Define and maintain clear QA KPIs and performance dashboards.
Measure defect leakage into production, defect severity, test coverage, automation effectiveness, and release quality.
Track recurring defects and identify underlying patterns.
Analyze production incidents and operational issues to identify systemic weaknesses.
Use data to prioritize QA resources and testing activities.
Provide regular quality reports, risk assessments, and improvement recommendations to the VP R&D.
Demonstrate measurable improvements in product stability, testing efficiency, and delivery reliability.
Mandatory Experience
6+ years of professional QA experience, including at least 2 years in a QA leadership or management position.
Strong, practical experience within the iGaming industry, preferably with a B2B casino or sportsbook platform provider.
Proven experience managing QA engineers and coordinating testing across multiple products or development teams.
Strong understanding of casino, sportsbook, payments, bonuses, CRM, and player-facing platform functionality.
Demonstrated experience building or significantly improving QA processes and testing frameworks.
Strong knowledge of functional, regression, integration, API, exploratory, and end-to-end testing.
Practical experience with test automation frameworks and automated testing strategies.
Good understanding of web technologies, APIs, databases, and modern software development practices.
Experience working with Agile development teams and CI/CD pipelines.
Strong analytical capabilities, critical thinking, and structured problem-solving skills.
Ability to independently identify quality risks and challenge technical or business decisions.
Proven ability to prioritize effectively and deliver results in a fast-paced environment.
Strong communication, stakeholder management, and leadership skills.
Hands-on technical capability and willingness to investigate complex issues directly.
AI & Automation Expectations
Practical experience implementing or managing QA automation.
Familiarity with AI-assisted development or testing tools.
Ability to evaluate and introduce AI solutions into QA workflows.
Understanding of the opportunities and limitations of AI-generated tests.
A clear mindset toward reducing repetitive manual work and improving QA productivity through technology.
Technical Knowledge
Experience with several of the following:
Playwright, Cypress, Selenium, or similar automation frameworks.
REST APIs and Postman.
SQL and database validation.
Git and CI/CD pipelines.
Jira, Confluence, TestRail, Xray, or similar tools.
Browser developer tools and network debugging.
JavaScript/TypeScript or other relevant scripting languages.
AI-assisted tools such as Claude, GitHub Copilot, or equivalent solutions.
Kafka or other event-driven architectures.
Preferred Qualifications
Experience working for a B2B iGaming platform provider.
Experience managing QA across multiple brands, jurisdictions, or markets.
Experience testing payment systems, casino integrations, and complex bonus engines.
Experience implementing automation and AI-driven improvements with measurable results.
Familiarity with production monitoring, incident management, and quality analytics.
By joining us, you can expect:
A unique opportunity to build a career in a global, fast-growing company.
An attractive remuneration package, based on qualifications and experience.
Continuous learning and development opportunities.
Company-wide events and team activities, fostering a fun and supportive work environment.
Wolt monthly allowance.
Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.
Medical and wellness app, supporting both mental and physical well-being!
Apply now and let’s achieve success together
Apply at
https://aloplay.bamboohr.com/careers/111?source=aWQ9MTg%3D
to become a member of our amazing team!
We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.
ГибридseniorPoland; Be ok with working with different time zones
УдалённоRemote, United States
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
seniorLondon, England; We are currently unable to offer fully remote work, visa sponsorship, or relocation support for this opportunity; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
УдалённоleadFrance; 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
Helsinki, Finland; This role is ideal for a leader who has run platforms, SDKs, or shared services for other engineering teams, communicates clearly across brands and time zones, and wants their impact measured through what other teams achieve with the foundations you ship; You work across boundaries naturally: product teams, design, other platform organisations, data/analytics and stakeholders in other locations and time zones
ГибридParis, France; We welcome candidates from early-career to highly experienced profiles
ГибридParis, France; Bordeaux, France; Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you:
headLondon, United Kingdom; Remote - Europe
ОфисseniorSeoul
Estonia - Remote; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
Nicosia; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
ОфисheadBuenos Aires
leadJakarta
seniorManila, Philippines
Tokyo, JP; Miro handles and uses personal data of job applicants in line with its
headBelgrade, Serbia; Head of Customer Support (Relocation Provided)