Location: Tokyo
Workplace: Hybrid
Data Sales Director, Japan
International Data Sales | ICEYE
ROLE HIGHLIGHTS
Job title: Data Sales Director
Location: Tokyo, Japan
Department: International Data Sales
Reports to: Head of International Data Sales
Employment type: Permanent
Workplace model: Tokyo, Japan, with national and international travel
Security: Employment is subject to applicable security screening, as required for defence-related roles in Japan
WHY THIS ROLE MATTERS
As a Data Sales Director for Japan, you'll be at the forefront of ICEYE's commercial growth: hunting, cultivating, and closing data sales opportunities across the Japanese market. You'll build strategic relationships with defence, intelligence, and security customers in a country with deep roots in advanced technology and a growing focus on sovereign geospatial capability, driving adoption of the world's leading SAR satellite constellation.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1,000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
- Own territory planning and execute end-to-end sales campaigns across Japan, from lead generation through to contract close
- Initiate and develop executive-level relationships with defence, intelligence, and security customers across Japan, directly and through the agency and vendor ecosystem
- Lead contract negotiations and deliver customised proposals in coordination with marketing
- Build and manage a healthy customer pipeline, accelerating adoption of ICEYE's satellite imagery data and products
- Work with partners to extend reach and identify new opportunities across the assigned territory
- Ensure long-term customer success and satisfaction within key strategic accounts
- Engage with Japanese defence procurement frameworks and government contracting processes (e.g. ATLA, Ministry of Defense) to position ICEYE effectively in the region
WHAT WE'RE LOOKING FOR
Must Haves
- Proven track record in a hunting sales role within the Japanese market
- Extensive existing customer network across Japan, particularly in defence, intelligence, or security sectors
- Demonstrated ability to lead complex contract negotiations and close high-value deals
- Self-motivated and able to manage a pipeline independently with a high degree of autonomy
- Strong verbal and written communication skills in Japanese and English
Nice to Haves
- Background in geospatial, satellite imagery, or Earth Observation sales
- Experience in Aerospace and Defence, consulting, or other relevant tech-focused industries
- Familiarity with the agency and vendor ecosystem in the Japanese and wider Asia-Pacific defence and intelligence market
- Understanding of Japanese sovereign defence programmes and procurement structures
WORKING AT ICEYE
At ICEYE, you'll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
- Make the impossible possible, we set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious, go deep, ask questions, listen carefully, and think critically. Understand the 'why' behind decisions.
- See the big picture, stay close to what's happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork, create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team, we win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun, what we do matters, and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We're committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us, we'll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
About the Role
We are looking for a Staff Compensation & Data Analyst (IC4) to serve as the subject matter expert at the intersection of quantitative analysis, compensation strategy, HR technology, and AI-assisted analytics. In this role, you will lead the architecture, modeling, and execution of our global compensation programs while leveraging modern AI platforms and scalable data pipelines. As a Staff level technical authority, you will drive business-critical compensation initiatives—from merit cycles and pay modeling to global equity strategy. You will partner with Finance, Legal, and Stock Administration on equity program design and governance, collaborate closely with Systems Engineering on Workday Compensation design and testing, utilize Carta for equity analytics, and leverage enterprise Generative AI platforms (Claude, ChatGPT) to accelerate data synthesis, narrative reporting, and predictive analytics. This is a full-time remote position based in Costa Rica.
What You’ll Do
Strategic Compensation Analytics & AI-Assisted Modeling
— Architect Compensation Models: Build and maintain complex models for salary band creation, market pricing, geographic differentials, and merit/promotion budget allocation using quantitative techniques and advanced spreadsheet/coding frameworks.
— AI-Augmented Data Analytics: Leverage enterprise AI platforms (e.g., Claude, ChatGPT) to conduct exploratory analysis on large workforce datasets, synthesize compensation survey benchmarks, evaluate market trends, and automate repetitive data transformation workflows.
— Executive & Incentive Pay: Partner with leadership to model executive total compensation, short-term incentive (STI) performance metrics, and long-term incentive (LTI) grant strategies, utilizing AI tools to generate executive-level narrative summaries and scenario analyses.
Strategic Equity Strategy & Global Program Design
— Global Equity Design & Modeling: Partner with stakeholders to design and model strategic global equity frameworks, including refresh plan design, grant guidelines, vesting schedules, and budget allocations.
— Stock Administration Partnership: Work in tandem with Stock Administration to establish seamless workflows for equity grant approvals, board consent materials, vest schedules, and data reconciliation between equity systems and core HRIS.
— Equity Systems & Analytics (Carta): Utilize Carta and internal analytics tools to model wealth creation scenarios and executive equity usage to inform strategic compensation decisions.
Workday Partnership & Data Infrastructure
— Workday Compensation Design & Rollouts: Partner closely with Systems Engineering to co-design, test, administer, and execute Workday Compensation and Advanced Compensation workflows, eligibility rules, and global merit cycle rollouts.
— Data Integration & Pipeline Development: Collaborate with Systems Engineering to ensure seamless data flows between Workday, payroll systems, external survey management platforms, and analytical databases.
— Custom Reporting & BI: Design, build, and audit complex Workday custom reports, matrix reports, and calculated fields to deliver real-time total rewards insights to business leaders.
— Use BigQuery for querying, analyzing, and transforming large-scale datasets.
Enablement, Change Management & Training
— Program Enablement & Change Management: Apply structured change management principles to drive adoption of total rewards initiatives, merit updates, pay transparency changes, and compensation program rollouts.
— Communications & Collateral Creation: Develop comprehensive, clear, and engaging communications materials—including manager guidebooks, FAQ docs, slide decks, and video walk-throughs—tailored to various audiences.
— Stakeholder Training: Design and facilitate targeted training sessions for managers, Talent Acquisition (TA), HR Business Partners (HRBPs), and employees to build compensation and equity literacy.
Skills We’re Looking for
Experience
— 6+ years of progressive experience in compensation analysis, equity strategy, or People Analytics, with demonstrable mastery at a senior/principal individual contributor level.
— Proven track record of designing and modeling global compensation and equity programs in partnership with Finance in a fast-paced or scaling technology environment.
— Demonstrated experience with change management and driving enablement programs, including producing training collateral and leading educational workshops for cross-functional teams.
Technical & System Proficiency
— Workday Compensation: Hands-on experience working directly with Workday Core Compensation and Advanced Compensation modules is required.
— Carta & Equity Management: Hands-on experience or strong familiarity with Carta for cap table analytics, grant administration alignment, and LTI modeling is strongly preferred.
— AI Platforms & Prompt Engineering: Experience applying Large Language Model (LLM) tools such as Claude, ChatGPT, or Microsoft Copilot to data analysis, code generation (SQL/Python/Excel formulas), or report generation is strongly preferred.
— Advanced Analytics & BI: Advanced proficiency in Excel, Google Suite (VBA/macros, dynamic arrays, complex formulas) is required.
— Experience with BI and BigQuery tools for data modeling is a strong plus.
Core Competencies
— Cross-Functional & Executive Alignment: Exceptional ability to build strong cross-functional partnerships across Finance, Legal, Stock Admin, and Systems Engineering to deliver complex total rewards solutions.
— Quantitative Mastery: Deep familiarity with statistical techniques (e.g., regression analysis, distribution metrics) applied to compensation and equity datasets.
— Business & Legal Acumen: Solid understanding of core compensation and equity design concepts.
Preferred Education & Certifications
— Bachelor’s or Master’s degree in Data Analytics, Finance, Human Resources, or a related field.
— CCP (Certified Compensation Professional) is a plus.
Perks and Benefits
— 100% employer-paid medical insurance
— Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
— RSU stock grants
— Professional development and training opportunities
— Company virtual happy hours, free food, and fun team-building activities
— Monthly cell phone stipend
— Access to an innovative mental health support platform offering personalized care and resources such as therapy, coaching, and mindfulness exercises for employees and dependents.
This is a full-time remote position based in Costa Rica.
Location: Remote
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
About this role:
Are you an experienced engineer at the stage of your career where, above all, you want to do good?
This role is about using engineering to support fundraising: delighting our donors; helping our fundraisers; getting donations recorded and safely started on their journey to our recipients; telling donors and the public about what happens to their gifts. A bit of website development. A lot of plumbing.
The good news about
this
position:
You will make a difference to people in extreme poverty
You will work independently, with few constraints
You will work directly with lovely people from across our fundraising teams
The trade-offs:
There is only one other fundraising engineer and mostly you will be working on your own
Our technology is a mixture of boring (Laravel, PHP, plain JS, HTML and CSS) and legacy (Salesforce, Wordpress, wrangling CSV files sent by our partners)
We're growing, but this is a role for someone who values depth and impact over a fast title ladder.
The maybe good maybe bad news about the role depending on who you are:
We are all in on AI where it allows us to get more $ to people in extreme poverty
If you want a role where you will be part of a bigger engineering team, working in Python or working on more complex tasks, then please take a look at our
other engineering roles
.
This role is right for you if:
You care about our mission
You agree with
our values
You have the right to work in one of the countries we're able to hire from (you can check the current list
here
).
You're happy working remotely, and taking meetings across East Africa Time and US Eastern Time.
You are happy to travel to meet your colleagues in the US, Europe and Africa a few weeks a year
You are fluent in English
You have 4+ years of engineering experience
You're happy working autonomously: defining what needs doing, doing it, getting it tested and launched, fixing the bugs, and hustling to make progress every day.
You're comfortable being on-call on peak donation days (Giving Tuesday and the last weeks of the year), including owning an incident: working out what matters, communicating with fundraisers, and debugging on legacy and others' code, sometimes when no other engineers are available.
You are happy with our boring and legacy technologies (Laravel, PHP, plain JS, HTML, CSS, Salesforce, Wordpress, SQL, wrangling csv files etc). You don’t have to be experienced in all of them, but you do have to be genuinely happy to use them (many engineers are not…).
You are happy and skilled at working directly with non-engineers on messy, poorly defined, rapidly changing, sometimes boring tasks
Compensation
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy
here
.
Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income.
United States
Base Salary:
$181,130
Bonus at Target Performance:
15% (~$27,170, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be ~$31,789 in 2025)
Estimated Total Compensation at Target:
$208,300+
Annual Benefits Stipend:
$21,393
United Kingdom
Base Salary:
£124,370
Bonus at Target Performance:
15% (~£18,656, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be ~£21,827 in 2025)
Estimated Total Compensation at Target:
£143,026+
Annual Benefits Stipend:
£2,760
Kenya
Base Salary:
$112,350
Bonus at Target Performance:
15% (~$16,853, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be ~$19,717 in 2025)
Estimated Total Compensation at Target:
$129,203+
Annual Benefits Stipend:
$8,453
This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
A positive and supportive team with opportunities for advancement
A demonstrated commitment to helping all staff develop and grow
A competitive salary, including bonus
A robust health benefits plan (exact details will vary by country)
Unlimited PTO (that we encourage staff to take!)
Desk allowance and flexible work location
About this specific hiring process
Take-home coding assignment
Live Coding (60 mins)
Systems Design (60 mins)
Project Deep Dive + Behavioral (60 mins)
*It’s possible that there will be adjustments to this interview process. Any changes will be communicated to you during the process.
#LI-REMOTE
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
About this role
As the Senior Staff Machine Learning Platform Engineer, you will own the technical vision and evolution of Faire’s ML platform. You will set standards, influence org-wide architecture, and lead complex, cross-functional initiatives that unlock data science velocity at scale. This role will also be key to adapting ML workflows to take advantage of modern AI productivity tools. You won’t just build models, you will architect the systems that allow those models to help tens of thousands of small retailers compete and grow their local businesses.
What You Will Do:
— Define and drive the long-term architecture of Faire’s ML platform including training, inference, feature management, governance
— Establish company-wide standards for code quality, testing, MLOps (CI/CD), experimentation, model lifecycle management, and observability
— Lead adoption and advanced use of Unity Catalog, multi-workspace strategies, and data/ML mesh patterns
— Architect highly scalable ML workflows using Spark, Delta Lake, and MLflow
— Optimize performance, reliability, and cost of the ML platform
— Evaluate and integrate emerging Databricks features
— Stay ahead of the curve by engaging with the latest developments in machine learning and AI
— Serve as senior ML technical advisor to Faire’s data science and production engineering teams
— Represent Faire at ML conferences and meetups
— Mentor ML engineers and raise the overall bar for Machine Learning at Faire
What it takes:
— 10-12 years of experience building and improving large-scale ML or data platforms
— A degree (preferably graduate level) in Computer Science, Engineering, Statistics, or a related technical field
— Deep expertise in Databricks lakehouse architecture, including governance via Unity catalog, orchestration via Workflows, and cost optimization
— Proven ability to design systems that support multiple data science teams and production workloads
— Strong background in distributed systems, ML infrastructure, and cloud architecture
— Demonstrated technical leadership across teams and orgs; ability to influence without authority
— Experience integrating LLM workflows into enterprise platforms is a plus
— Previous contributions to open source ML Infrastructure projects or research publications is a very strong plus
Tech Stack:
Faire uses a modern cloud based tech stack. For this role, you’ll want to be proficient with the following:
— Languages: Python, SQL, Kotlin
— ML Frameworks: PyTorch, PySpark, MLFlow
— Big Data & Processing: Spark, Kafka, Databricks, Snowflake, Fivetran, Iceberg, Unity Catalog, Datadog, Airflow, Cockroach DB, MySQL
— Cloud & Infrastructure: AWS, S3, SageMaker, Kubernetes, Docker, GitHub Actions, Terraform
— Generative AI: Claude Sonnet 4.5, ChatGPT 5.2
Conditions:
Hybrid work format with office presence 3 days per week (Tuesdays, Thursdays, and a flex day) and flexibility to work remotely up to 4 weeks per year. Remote work possible for candidates located in Ontario, Canada.
Salary Range:
$248,000 to $341,000 per year, eligible for equity and benefits. Actual base pay depends on skills, experience, market demands, and location. Base pay range subject to change.
Location: USA - New York
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a
Pricing & Order Operations Analyst
to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.
You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.
Reporting & Prioritization
Reports to the Order Operations & Monetization lead, Jamie Calkins.
The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work
.
This is a hybrid role, 1-2 days in the office.
Technologies You’ll Use
Salesforce CPQ
Jira
Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
Notion
Metronome
Hex
What You’ll Do
Pricing Operations & QTC Support
Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
UAT & Testing
Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
Order Operations
Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff.
Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.
Skills We’re Looking For
2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
Strong attention to detail and comfort performing structured, repeatable testing work.
Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight.
Bonus Skills
Exposure to Revenue Recognition or Professional Services systems and processes.
#LI-REMOTE
#LI-MM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
New York Pay Range
$119,641
—
$143,575 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a
Pricing & Order Operations Analyst
to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.
You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.
Reporting & Prioritization
Reports to the Order Operations & Monetization lead, Jamie Calkins.
The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work.
This is a hybrid role, 1-2 days in the office.
Technologies You’ll Use
Salesforce CPQ
Jira
Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
Notion
Metronome
Hex
What You’ll Do
Pricing Operations & QTC Support
Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
UAT & Testing
Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
Order Operations
Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff.
Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.
Skills We’re Looking For
2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
Strong attention to detail and comfort performing structured, repeatable testing work.
Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
A proactive and organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight.
Bonus Skills
Exposure to Revenue Recognition or Professional Services systems and processes.
#LI-REMOTE
#LI-MM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$119,641
—
$143,575 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We are looking for a Senior Marketing Analyst to help Fivetran make clear, confident decisions about marketing performance. You will connect campaign and channel activity to funnel outcomes and business results, explain what is changing and why, and recommend where teams should focus next. Your work will support decisions across demand generation, digital, field and partner marketing, product-led growth, and the broader go-to-market organization.
You will partner with marketing leaders, Finance, Marketing Operations, GTM Strategy, and Analytics to answer high-impact questions, improve how performance is measured, and make reliable insights easier to access. This role is a fit for an analyst who can move from an ambiguous question to a rigorous analysis and a clear recommendation, while building durable metrics, models, and reporting along the way.
This is a full-time, flexible hybrid position based in Oakland, CA. Our hybrid work model offers remote flexibility and in-person collaboration; there is no fixed number of required office days, and we encourage teams to meet in person regularly.
Technologies You’ll Use
SQL (BigQuery / Snowflake)
dbt / dbt State
Looker / LookML
Sigma / Hex / Google Sheets
Claude Code / Codex
Salesforce, Marketo, web analytics, and marketing attribution data
What You’ll Do
Define and own our core marketing metrics.
Establish clear definitions and reporting across areas such as demand generation, funnel conversion, pipeline, campaign performance, channel efficiency, and marketing’s contribution to revenue.
Build scalable analytical products.
Create canonical datasets, models, and self-service tools and dashboards that help Marketing teams and leaders answer important questions quickly and consistently.
Serve as a trusted thought partner.
Translate analyses into clear narratives and recommendations for audiences ranging from marketing operators to senior executives. Partner with Engineering and Marketing Operations to improve the quality and usability of data from CRM, marketing automation, web analytics, and attribution systems.
Set a high bar for responsible Marketing Analytics.
Establish strong practices for data quality, integrity, governance, privacy, appropriate access, and responsible use of customer and prospect data.
Turn marketing data into decisions.
Analyze complex and disparate datasets to identify trends, surface opportunities, and recommend actions to improve campaign performance, funnel conversion, and marketing investment.
Shape our analytics culture.
Mentor analysts and partners, establish analytical best practices, and help Marketing teams build stronger data fluency and decision-making habits.
Skills We’re Looking For
5+ years of experience in analytics, data science, business intelligence, or a related analytical role
Advanced proficiency in SQL and data modeling, with experience working across large, complex datasets
Experience using Looker, Omni, Tableau, Sigma, or similar business intelligence and visualization tools
Strong analytical judgment and a track record of translating ambiguous business questions into structured analyses and actionable recommendations
Exceptional attention to detail and a high bar for data quality, analytical rigor, and reproducibility
Excellent communication and data storytelling skills; you can make complex findings intuitive and help decision-makers understand not just what is happening, but why it matters and what to do next
Comfort operating in ambiguity, developing hypotheses, and owning analytical problems end-to-end
Strong cross-functional instincts and the ability to build trusted relationships with both technical and non-technical partners
A builder mindset: you look beyond answering one-off questions and create frameworks, datasets, and tools that make future decisions faster and better
Passion for using data to improve marketing effectiveness and inform go-to-market decisions.
Experience using analytics to support key business decisions, preferably at a high-growth, SaaS, or B2B product company
Bonus Skills
Experience in Marketing Analytics, demand generation analytics, growth analytics, marketing operations, or another marketing-related analytical function.
Familiarity with CRM, marketing automation, attribution, web analytics, or product analytics systems such as Salesforce, Marketo, GA4, or Bizible.
#LIHYBRID
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$156,082
—
$195,102.50 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API.
In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
Work on messaging email cases submitted by both individual developers and major brands.
Assist customers with troubleshooting message deliverability issues and debug customer code.
Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Bachelor’s degree or equivalent work experience
2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
A firm understanding of the technology stacks common to the Web ecosystem.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and technical troubleshooting skills
Ability to professionally and diplomatically address customer concerns and provide concise feedback.
Ability to de-escalate tense/tough customer situations in a live environment.
Excellent reading comprehension, listening, and writing skills.
Desired:
Previous exposure or knowledge of Twilio products.
Coding experience in any language. (reading and debugging)
Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote, and based in Colombia while supporting the AMER time zone.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Compliance Operations Specialist 1
About the job
At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.
Responsibilities
In this role, you’ll:
Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
Resolve urgent issues impacting businesses, carriers and consumers worldwide.
Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
Experience working in a fast paced, ambiguous environment, with a strong bias for action
You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
You are detail-oriented with good organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Desired:
Basic knowledge of Zendesk, Airtable, Looker or similar tools
Basic understanding APIs and related technologies
Background in telecommunications is desired.
Location
This role will be based remotely in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Dallas, Texas
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
The Project Management Office (PMO) Project Manager (Growth, Development, Power) is the PMO's embedded project management partner to the Growth, Development, and Power functions, providing the cross-functional coordination and execution structure required to move sites and related initiatives through the broader organization. Growth, Development, and Power sits at the intersection of numerous internal and external stakeholders.
Progress may depend on Pre-Construction, Construction, Operations, Technology, Finance, Finance, Procurement, Legal, Community Relations, Government Relations, consultants, and external agencies. While Growth, Development, and Power leadership and subject matter experts retain ownership of technical and development decisions, the PM ensures that the work surrounding those decisions is coordinated across the business.
The role creates visibility into what needs to happen, by whom, and when; identifies downstream impacts and dependencies early; and ensures other departments are engaged before gaps become schedule, resource, or business risks. This allows Growth, Development, and Power leaders to focus on development strategy and technical execution while the PM ensures that cross-functional commitments, dependencies, decisions, and business processes remain aligned and moving forward.
What You’ll Do:
Partner with Growth, Development, and Power leadership to understand the development pipeline, departmental priorities, upcoming milestones, constraints, and cross-functional requirements.
Break complex initiatives into clear workstreams, milestones, tasks, dependencies, owners, and decision points.
Maintain portfolio-level visibility into Growth, Development, and Power activities and ensure key initiatives are accurately represented in the PMO project management systems.
Identify and manage dependencies between Site Development and Pre-Construction, Construction, Operations, Technology, Finance, Procurement, Legal, Community Relations, Government Relations, and other stakeholders.
Engage impacted departments early when Growth, Development, and Power activities have downstream implications for scope, timing, resources, cost, or execution.
Establish and facilitate cross-functional meetings needed to resolve dependencies, align plans, make decisions, and maintain progress.
Track commitments and action items across departments and ensure accountability for agreed deliverables.
Identify emerging risks, constraints, stalled activities, resource conflicts, or unclear ownership and facilitate resolution.
Escalate issues to Growth, Development, and Power leadership, the Head of PMO, or broader business leadership when appropriate.
Support prioritization and sequencing across sites and initiatives by maintaining visibility into dependencies, capacity, timing, and competing demands.
Coordinate with Procurement, Finance, Legal, and other support functions to ensure required business processes are understood, planned for, and initiated at the appropriate stage.
Support Growth, Development, and Power leadership with capacity and resourcing discussions by providing visibility into the volume and complexity of current and upcoming work.
Improve communication and handoffs between Growth, Development and downstream teams, particularly Pre-Construction and EHS.
Provide leadership with clear reporting on progress, upcoming milestones, dependencies, risks, resource constraints, and decisions required.
Act as an impartial facilitator when cross-department priorities or expectations are misaligned.
Partner with the Head of PMO and other embedded PMO PMs to consistently apply PMO standards, tools, processes, and reporting practices.
What We’re Looking For:
3+ years of experience in project or program management in the data center, power infrastructure, industrial development, or related industries.
Working knowledge of site development processes sufficient to understand key milestones, dependencies, terminology, and downstream impacts.
Basic knowledge of real estate contracts, with a general understanding of common gating items in the closing process.
Proficient in leveraging AI tools to manage, streamline, and enhance project workstreams.
Demonstrated experience coordinating initiatives across multiple technical and business functions.
Strong ability to translate complex or loosely defined initiatives into structured, trackable execution plans.
Excellent facilitation and stakeholder-management skills, particularly in environments where accountability spans multiple departments.
Ability to identify dependencies, organizational gaps, and risks and proactively bring the appropriate stakeholders together to resolve them.
Strong organizational and analytical skills with experience managing multiple concurrent initiatives.
Experience with project/work management and collaboration platforms such as Jira, Confluence, or equivalent tools.
Strong written and verbal communication skills with the ability to provide concise reporting to department and business leadership.
PMP or equivalent certification preferred.
What We Offer (US):
Competitive base salary and discretionary bonus
Flexible Time Off (i.e. unlimited paid vacation days)
Company paid Holidays (11)
Company paid sick leave
Company-paid health and protective benefits for employees, partners, and other dependents
3% 401(k) company contribution
Generous paid Parental Leave
Free virtual coaching and counseling sessions through Ginger
Opportunities to learn about the Crypto industry
Free daily snacks in-office
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
*Benefits may vary depending on location.
Apply now and join us on our mission to engineer a new economic paradigm.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: San Francisco; New York
ABOUT THE TEAM
OpenAI Academy is an AI literacy initiative dedicated to ensuring the benefits of AI are widely shared. Our programs help individuals and organizations build AI fluency, explore real-world applications, and use AI responsibly to solve problems.
Academy delivers in-person and virtual learning experiences in partnership with mission-aligned organizations. We create hands-on, accessible programs for audiences with different goals, contexts, and levels of experience. To date, over 4 million people worldwide have engaged with our content online, and thousands have attended our in-person events.
ABOUT THE ROLE
We’re seeking an experienced, highly self directed Learning Designer & Content Developer to create and test AI training for OpenAI Academy’s in-person and virtual programs. You’ll work with Academy leads and subject-matter experts to produce training packages from agreed-upon briefs, incorporate feedback, and meet delivery timelines. OpenAI will set program priorities and retain final approval of curriculum, content, and delivery standards. This is a contractor position.
IN THIS ROLE, YOU WILL:
Learning Design & Content Development
- Personally develop complete training packages, including polished, brand-aligned slide decks; speaker notes and concise live facilitation cues; demonstration scripts and prompts; realistic sample files; participant exercises and handouts; and facilitator preparation materials.
- Design practical learning experiences for virtual and in-person delivery, with clear learning objectives, realistic timing, transitions, prompts, participant practice, and fallback plans.
- Adapt examples, language, pacing, setup instructions, and practice activities to participants’ roles, goals, digital confidence, and AI experience. Design clear support for beginners and meaningful extensions for experienced participants, with useful outcomes learners can apply to their own lives or work.
- Work with subject-matter experts and Academy leads to turn complex product and policy concepts into clear, accurate, and usable instruction.
Curriculum Development & Maintenance
- Create reusable templates and document agreed design standards and production practices. Keep source materials organized, current, and clearly versioned so facilitators and partners can find approved materials.
- Develop agreed training packages from initial brief through review, rehearsal, final handoff, and subsequent updates. Keep slides, guides, prompts, exercises, and supporting assets aligned as the training evolves.
- Keep assigned training materials up to date as product capabilities, interfaces, and access requirements change. Update affected slides, prompts, demos, exercises, and facilitator guides, and retest workflows before delivery.
Facilitation & Trainer Support
- Pilot new trainings, lead rehearsals, and facilitate selected sessions to test materials and model effective delivery.
- Develop materials and support pilots to extend and improve Academy’s existing facilitator training pathway under the Academy team’s direction.
- Prepare and coach Academy and partner facilitators to use the materials through rehearsal and feedback, following OpenAI-approved guidance on accuracy, inclusion, safety, and participant experience.
Instructional Quality & Continuous Improvement
- Create lightweight learning-assessment and participant-feedback approaches that reveal whether programs are understandable, relevant, and actionable.
- Use rehearsal findings and participant and facilitator feedback to recommend and implement revisions to materials and delivery guidance.
- Build and rehearse demonstrations in the intended delivery environment. Verify prompts, outputs, timing, account and feature requirements, and screen readability; prepare realistic sample data, setup and reset instructions, and fallback outputs where needed.
Cross-Functional Collaboration
- Work closely with Academy program leads, trainers, subject-matter experts, and relevant Global Affairs, Product, Customer Education, Communications, and partner teams.
- Coordinate reviews at agreed milestones, resolve content and usability issues, and submit materials for OpenAI’s final approval.
WHAT SUCCESS LOOKS LIKE
- Complete, tested training packages are delivered on schedule, meet Academy’s requirements, and enable facilitators to run engaging sessions without extensive clarification or undocumented knowledge.
- Participants can complete the intended activities and apply what they learned; audience adaptations reflect their needs while preserving the agreed learning objectives.
- Academy leads can delegate training development from an agreed brief, with focused review at key milestones and final approval by OpenAI.
- Rehearsal observations and participant and facilitator feedback lead to specific improvements, and materials remain current as products and audience needs change.
WE’RE LOOKING FOR
- Demonstrated experience in learning design, instructional design, adult learning, customer education, educator development, or a closely related field.
- A portfolio of complete training programs you personally designed and produced, including presentation materials, facilitator guidance, practical exercises, and demonstrations. Be prepared to explain your contribution, what changed after testing, and how other facilitators used the materials.
- Strong live facilitation skills and the ability to rehearse and deliver practical learning sessions for audiences with different levels of experience, confidence, and familiarity with AI.
- Strong hands-on proficiency with ChatGPT and AI-assisted workflows, including the ability to independently build, troubleshoot, and explain practical demonstrations for nontechnical audiences.
- Strong writing, editing, and slide-development skills: you make complex material clear, accurate, and actionable, and create polished, accessible materials that follow brand guidelines.
- Experience verifying product claims and updating instructional materials as capabilities, interfaces, and access requirements change.
- Experience managing content versions, incorporating stakeholder feedback, and delivering multiple training projects against agreed briefs and timelines.
- Sound judgment, attention to detail, and comfort operating in a fast-moving environment with evolving priorities.
- A commitment to accessible, inclusive learning and enthusiasm for OpenAI Academy’s mission.
PREFERRED EXPERIENCE
- Designing AI literacy, digital-skills, workforce, public-interest, or technology-learning programs.
- Adapting learning experiences for different communities, sectors, languages, or cultural contexts.
- Coaching facilitators, developing train-the-trainer resources, or supporting delivery through partners at scale.
- Using lightweight assessment, field observation, or performance evidence to improve instruction.
POTENTIAL EXPANSION AREAS
Additional work may be agreed upon with Academy leads based on program needs and contractor capacity, including:
- Translation and localization systems for Academy materials.
- Support for facilitator assessments, field observation, and quality sampling using OpenAI-approved readiness criteria, with qualification decisions retained by OpenAI.
- Additional learning-assessment tools and impact-measurement support.
Location: USA - Austin (dbt)
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a
Pricing & Order Operations Analyst
to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.
You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.
Reporting & Prioritization
Reports to the Order Operations & Monetization lead, Jamie Calkins.
The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work.
This is a hybrid role, 1-2 days in the office.
Technologies You’ll Use
Salesforce CPQ
Jira
Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
Notion
Metronome
Hex
What You’ll Do
Pricing Operations & QTC Support
Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
UAT & Testing
Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
Order Operations
Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff.
Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.
Skills We’re Looking For
2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
Strong attention to detail and comfort performing structured, repeatable testing work.
Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight.
Bonus Skills
Exposure to Revenue Recognition or Professional Services systems and processes.
#LI-REMOTE
#LI-MM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$104,036
—
$124,848 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Espoo
Workplace: Hybrid
ROLE HIGHLIGHTS:
- Sovereign Infrastructure Operations Engineer
- Location: Espoo
- Department: IT
- Reports to: Head of IT
- Employment type: Permanent
- Workplace model: Onsite
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE MATTERS:
As a Sovereign Infrastructure Operations Engineer, you'll take operational ownership of ICEYE's secure bare-metal infrastructure, virtualization platforms, and production Kubernetes environments, keeping the dedicated air gaped collaboration platform reliable, secure, and audit-ready under some of the strictest information security frameworks in Europe.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
- Manage configuration state across physical and virtual assets using GitOps with Infrastructure as Code tools (Git/Gitlab, Ansible, Terraform, or Puppet), removing manual configuration drift in secure environments in alignment with the strict change policies of the given security controls
- Maintain and support production Kubernetes clusters in restricted environments, covering upgrades, storage integration, and registry management
- Administer secure platform core services (Mattermost, Nextcloud, Keycloak, OpenBao), including deployment, upgrades, and integration with local IAM and storage
- Run weekly meetings (change management, vulnerability management) with stakeholders on the infrastructure side
- Maintain technical security controls to satisfy Finnish Katakri, German VS-NfD, and related European frameworks (e.g. NIS2, ISO 27001), including patch management, hardening, and access control
- Maintain secure infrastructure networking (VLAN isolation, mTLS, PKI) and identity integrations, in coordination with network and security teams
- Execute backup and disaster recovery procedures and routine hardware maintenance across air-gapped or high-security sites
WHAT WE’RE LOOKING FOR
Must haves:
- 5+ years hands-on experience in Systems Administration, IT Systems Engineering, or Infrastructure Operations, with a focus on Linux environments
- Practical experience running and maintaining production Kubernetes clusters
- Expert-level Linux administration (Debian/Ubuntu or RHEL/Rocky), including system hardening and vulnerability patching
- Practical knowledge of Katakri, VS-NfD, or equivalent European security/compliance frameworks (ISO 27001, NIS2)
- Solid understanding of enterprise networking fundamentals (VLAN segmentation, firewalls, DNS/DHCP, VPN protocols, PKI)
- Eligibility to obtain and maintain a high-level national security clearance in Finland
Nice to haves:
- Experience with Ceph or ZFS storage systems
- Experience with at least one Infrastructure as Code tool (Ansible, Terraform, or Puppet), with the ability to manage configurations
- Experience with Keycloak, Vault, or internal PKI management
- Familiarity with Kubernetes operations specifically in secure or air-gapped environments
APPLICATION PROCESS
- TA Screen (30 mins)
- Interview with Hiring Manager (30 mins)
- Technical Deep-Dive Interview with Team (60 mins)
- Stakeholder & Security Alignment Interview (30 mins)
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Singapore
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- GTM technical expert: Design and demo Sierra’s incredible Agent product, offering technical solutions to solve for our customer’s needs, and answering technical questions about our solutions.
- Cross-functional work: You will work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy.
- Lead & support our customers: As a GTM and technical leader in the earliest conversations with our future customers, you will both understand and anticipate their needs to continue our industry-leading AI solution.
WHAT YOU'LL BRING
- 5-7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales.
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function.
- Experience in relationship-building with potential customers, including executives and technical leaders.
- Experience in leading the sales process with Enterprise customers.
- Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.
EVEN BETTER...
- AI-related experience (or experience in a similarly modern and highly technical industry).
- Experience translating code, technical logic and user requirements to product and engineering requirements.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Singapore
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Team leadership: Manage and mentor a team of Sales Engineers, providing support to help onboard and develop team members. This role reports to our Head of Sales Engineering.
- Set clear performance expectations: Establish and communicate key performance indicators (KPIs) and objectives for the team. Monitor individual and team performance to ensure everyone is working towards meeting or exceeding goals.
- GTM technical expert: Design and demo Sierra’s incredible Agent product, offering technical solutions to solve for our customer’s needs, and answering technical questions about our solutions.
- Cross-functional work: You will work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy.
- Lead & support our customers: As a GTM and technical leader in the earliest conversations with our future customers, you will both understand and anticipate their needs to continue our industry-leading AI solution.
- Identify & strengthen partnerships: Identify opportunities and strengthen partnership between Sales Engineering and Sales teams to ensure alignment in objectives, seamless customer engagement, and efficient handoffs. Promote a culture of teamwork and shared goals, creating joint strategies to enhance both technical and commercial outcomes.
- Lead across APJ: Build and lead the Sales Engineering team across Southeast Asia, Australia & New Zealand, Korea, and Japan. Adapt our technical sales motion to each market's customers, languages, and buying processes, and partner with regional Sales leaders to grow Sierra's presence across the region.
WHAT YOU'LL BRING
- 6+ years experience in managing a team of Sales Engineers or Solutions Engineers.
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function.
- Experience in relationship-building with potential customers, including executives and technical leaders.
- Experience in leading the sales process with Enterprise customers.
- A track record of deploying and leading Sales Engineering or Solutions Engineering teams across APJ markets, including Southeast Asia, ANZ, Korea, and Japan.
- Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: APAC; Kazakhstan (Remote)
We are seeking an experienced compliance professional to join us as
Deputy
MLRO
, supporting the MLRO in maintaining a strong AML/CFT framework and ensuring continuous regulatory coverage.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are looking for an experienced AML and compliance professional to serve as
Deputy
MLRO
.
The role will support the MLRO in the day-to-day operation of the AML/CFT programme and act in the MLRO’s capacity during periods of absence.
The successful candidate must have strong knowledge of local AML/CFT requirements.
Key Responsibilities
Deputy MLRO & AML/CFT Duties
Act as Deputy MLRO and provide full MLRO coverage during the MLRO’s absence.
Support the MLRO in maintaining the Company's AML/CFT framework and ensuring compliance with regulatory requirements.
Review internal suspicious activity escalations and support decisions on regulatory disclosures and STR filings.
Support preparation and submission of regulatory reports, as required.
Oversee and support transaction monitoring, sanctions screening, customer risk assessments, EDD and PEP reviews.
Assist with investigations involving higher-risk customers, transactions and crypto-related financial crime typologies.
Regulatory & Governance Support
Support engagement with the regulator and other relevant regulatory or law-enforcement authorities.
Monitor regulatory developments affecting virtual assets and financial crime compliance.
Assist with regulatory inspections, audits, information requests and remediation activities.
Support preparation of AML and compliance reporting for senior management and governance committees.
Compliance Programme Support
Assist with maintaining AML/CFT, KYC, CDD, EDD, sanctions and transaction-monitoring policies and procedures.
Conduct compliance monitoring, control testing and gap assessments.
Support maintenance of compliance manuals, risk assessments, registers and regulatory records.
Provide practical compliance guidance to business and operational teams.
Regional Compliance Support
Provide regional compliance support reviewing AML/TM/Escalations from Compliance Operations teams
Work closely with regional and global Compliance teams to ensure consistent application of OKX financial crime standards.
Support cross-border investigations and customer-risk matters where required.
What We Look For in You
Qualifications
Bachelor’s degree in Law, Finance, Business or a related field.
Professional AML or compliance certification such as
CAMS, ICA or equivalent
is preferred.
Rights to work in Kazakhstan
Experience
At least 5 + years of experience in AML, financial crime or regulatory compliance within a regulated financial institution, fintech, payments or virtual asset business.
Previous experience as a
Deputy
MLRO
, or senior
AML
professional
is highly desirable.
Experience handling suspicious activity investigations, transaction monitoring, sanctions, EDD and regulatory reporting.
Experience working with regulators or supporting regulatory examinations.
Crypto or virtual asset compliance experience is highly desirable.
Knowledge & Skills
Strong understanding of AML/CFT requirements, FATF standards and financial crime risks associated with virtual assets.
Familiarity with blockchain analytics tools such as Chainalysis, Elliptic or TRM Labs is advantageous.
Strong investigative, analytical and decision-making skills.
Excellent written and verbal communication skills.
Business language proficiency in English, Russian & Kazakh.
High integrity, sound judgement and the ability to operate independently.
Nice to Have
Experience within a crypto exchange or virtual asset service provider.
Experience with regional or multi-jurisdictional AML programmes.
Knowledge of compliance technology, transaction monitoring and blockchain analytics tools.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Sydney, Australia
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Anthropic's People Legal team is looking for a Lead Employment Counsel to build the legal foundation for our growing workforce across Asia-Pacific. You'll partner closely with our People team and business leaders to design and run employment programs in the region that help our people do their best work.
This role pairs deep employment law expertise with pragmatism and creativity. You'll build structures that manage legal risk across several APAC countries today and that will hold up as our presence in the region scales. You'll also help colleagues around the world understand how local requirements shape the way we hire, manage, and support people in APAC.
Key responsibilities
Serve as the primary employment lawyer for Anthropic's APAC region, partnering with People and business leaders across People programs, policies and day-to-day issues
Build and maintain the legal infrastructure for new and existing APAC jurisdictions, including Japan, South Korea, Australia, Singapore and India
Advise on market entry and workforce structuring, including acquisitions, employer of record arrangements, contractor classification, and headcount thresholds that trigger local obligations
Partner with Compensation, Benefits, and Equity teams so that global programs are compliant and scalable
Guide employee relations matters, including workplace investigations, in line with local law and practice
Develop and manage strategy on employment disputes across the region, from pre-litigation claims through tribunal and court proceedings, in partnership with outside counsel
Track legislative and regulatory developments across the region, including employee data privacy and emerging rules on AI in employment, and turn them into practical guidance
Develop scalable templates, playbooks, and training that enable stakeholders to operate compliantly
Minimum qualifications
Hold a law degree (JD, LLB, or equivalent) and meet the local licensing requirements to work as in-house counsel where you'll be based
Have deep subject-matter expertise on employment law across multiple APAC countries
Write clearly and concisely, and can provide actionable guidance to non-lawyers
Balance legal risk with business practicality, and work collaboratively with legal and business cross-functional partners
Work effectively with colleagues and stakeholders across multiple time zones
Preferred qualifications
At least 12+ years of relevant employment legal experience across law firms and in-house, with demonstrated experience supporting companies through rapid growth
Experience advising People and business teams on the practical application of employment laws in Japan, South Korea, India, Australia, and Singapore
Creative and pragmatic in your approach to developing legal solutions to business problems
Working knowledge of employee data privacy requirements across the region
Role-specific policy:
For this role, we expect all staff to be able to work from our Sydney office at least 3 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time.
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - Estonia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Technical Support Engineer
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
Twilio is growing rapidly and seeking Technical Support Engineers to join the
Onboarding Compliance and Support (OCS)
team, supporting our customers’ use of our Console platform, and helping customers manage their Twilio products, services, and accounts. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert.
We’re looking for someone who is excited in solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work.
You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while still following standard processes and procedures.
Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
1-3 years of experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. (Previous telecom experience is preferred)
Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.
Leverages customer feedback to identify and drive improvements.
Experience and interest in working cross functionally with Engineering, Product Management, and Sales, and sometimes with similar cross functional teams from partner organizations
Demonstrated desire to understand customer trends, and document and report those trends to continue to improve our support process
Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.
Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Excellent written and verbal communication skills.
Excellence in task prioritization and evaluation of situational urgency.
Desired:
Experience in handling escalations, working directly with users and Customer Success teams to solve problems.
Know how to route critical issues to the appropriate internal teams, ensuring timely response.
Report bugs to the Engineering & QA teams, as well as helping to prioritize fixes to ensure customer satisfaction.
Clearly communicate with customers and other internal teams about issues impacting their service.
Execute internal processes to streamline and scale support
Location
This position is based remotely in Estonia
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
In accordance with local pay transparency requirements, the base salary range for this role is provided below. The successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience.
Base Salary Range: €28,720 - €35,900 yearly.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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