Location: Amsterdam
Workplace: Hybrid
Build with us
Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.
With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.
We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.
Sound like your kind of place? Let's build together.
Your impact
Mollie has an important role and responsibility in the financial ecosystem, handling customer funds with a high degree of diligence and scrutiny. The financial services domain sits at the core of Mollie, it orchestrates all money movements to power all of Mollie's financial products.
Analytics engineering plays an important role in this ecosystem, as these core financial processes handle massive, complex volumes of data originating from different internal systems. By establishing robust data pipelines, maintaining automated data quality checks, and fostering deep collaboration with cross functional partners in Engineering and Treasury & Merchant Finance, the Analytics Engineering team ensures full data integrity and enables the daily reconciliation of Mollie's books.
You will be working on creating and maintaining critical data assets that enable Mollie to reconcile their books. This involves creating and maintaining solid dbt data models from raw source data to consumable mart tables. You will play a part in creating and maintaining tooling to visualize and report the required data, mostly in our BI tooling that makes it easy for the end user to extract the required data. To do this, you will be working closely with engineers to understand the inner workings of Mollie's money movements and, most importantly, get the correct data. You will also be collaborating with Merchant Finance & Treasury to make sure they can do daily reconciliation in our BI tooling.
What you'll ship
- Build and maintain dbt data models, from raw source data to consumable mart tables, powering tooling and dashboards that monitor critical financial processes.
- Work closely with engineers to understand how Mollie's money movements and financial processes work to make sure you model the data correctly
- Partner with stakeholders across Merchant Finance &, Treasury domain to define and track key financial data, and enable daily reconciliation
- Implement data quality validation checks, testing frameworks, and proactive monitoring to ensure high trust in the data used for analysis and decision making
What you'll bring
- 5+ years of experience in analytics engineering roles
- Strong technical foundation in SQL; experience with data modelling and automation
- Strong level of dbt; experiene in BigQuery/GCP and Airflow are a plus.
- Ability to take a helicopter view to zoom in and out to determine what really matters
- Skilled at stakeholder management, especially across technical and non-technical teams. Willingness to challenge senior stakeholders on their assumptions and requests.
- Experience in financial data and financial processes is a big plus; experience in fintech and/or banking.
- Business-aware, impact-driven, and curious
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
AI at Mollie
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Location: Geneva, Switzerland
Workplace: hybrid
Location:
Geneva
Contract:
Permanent, full-time contract
Starting date:
As soon as possible
Deadline to apply:
13th of November 2026
Compensation and Benefits:
MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract.
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.
MSF INTERNATIONAL
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 26 sections, 28 associations and other branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
JOB PURPOSE
The IP Executive Assistant (EA) provides high-level strategic, organisational and administrative support to the International President, enabling effective leadership, governance, decision-making and execution of the IP’s responsibilities.
The EA supports far beyond administrative coordination - they act as a strategic partner, anticipating needs, streamlining decision making, and ensuring the IP’s time is focused on the highest impact priorities.
The postholder will pre-emptively maintain and refine internal processes while coordinating internal and external resources to expedite workflows, and to plan and orchestrate work to ensure priorities are met, organisational goals are achieved, and best practices are upheld.
CONTEXT
The Executive Assistant accompanies the IP at the heart of the organisation, providing a pivotal role in creating the conditions that allow the IP to perform at their highest level within the complex globally interdependent MSF network.
This means clear organisation of priorities, managing multiple schedules, preparing briefing materials, coordinating cross functional communication, and acting as a trusted point of contact for internal and external stakeholders.
It involves anticipating needs before they arise, filtering information intelligently, and ensuring priorities stay aligned with organisational goals.
The postholder becomes an extension of the IP’s leadership presence, helping maintain momentum, clarity, and efficiency across the wider team. As such there is a business requirement for the post holder to be a visible presence and point of contact for the IP and to be physically based in the Geneva office.
ACCOUNTABILITIES
1. Provides executive support
Serve as a trusted advisor and thought partner to the IP, helping to prioritise initiatives, manage competing demands, and maintain organisational alignment.
Anticipate needs and proactively address issues before they escalate.
Exercise sound judgment in all interactions, decisions, and requests for support.
Conduct research and synthesise information to inform decision-making.
Track key initiatives, decisions, commitments, and follow-up actions arising from the IP’s engagement with stakeholders and maintain visibility on progress.
Support the proactive planning of IP business in close partnership with the Office of the IB and ISG.
2. Organises and streamlines administrative processes and planning to ensure focus on deadlines and deliverables
Manage the IP’s diary proactively and coordinate travel arrangements in collaboration with the IB Assistant.
Act as a gatekeeper, protecting the IP’s time and ensuring focus on priority areas.
Coordinate meetings and executive-level events.
Lead or support cross-functional projects, ensuring deadlines and deliverables are met.
Identify and refine core processes to strengthen efficiency and coordination.
3. Ensures relevant, timely and quality communication and documentation is created for, on behalf of and available to the IP
Prepare speeches, briefing materials, agendas, and follow-up actions for internal and external meetings.
Draft, edit, and proofread high-level correspondence, presentations, and reports.
Coordinate internal communications on behalf of the IP, escalating important issues and facilitating timely communication of senior decisions.
Maintain records effectively to ensure they are available on demand at short notice when required.
4. Manages internal and external relationships
Build strong relationships across the organisation and with external stakeholders.
Act with professionalism, discretion, and emotional intelligence.
Handle sensitive information with the highest level of confidentiality.
SAFEGUARDING RESPONSIBILITIES OF THE ROLE
The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct. They will not engage in any form of abuse including those detailed in MSF Typologies of Abuse and when an employee suspects or observes abuse, they will report it to protect others.
Experience and Knowledge
Extensive experience working as an Executive Assistant to Director / CEO level.
Demonstrable experience of managing complex, dynamic calendars with an emphasis on strategic time allocation.
Excellent English, other languages asset (for example French, Arabic)
Experience in governance, international organisations, NGOs or complex multi-entity organisations an added advantage.
Comfortable coordinating cross-functional teams and liaising with stakeholders at all levels, including external partners and senior executives.
Experience preparing briefings, reports, presentations, and meeting materials with a high level of accuracy.
Excellent written and verbal communication, able to draft clear, concise, and professional correspondence.
Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Viva Engage. An aptitude for quickly learning new software and systems.
Professional skills
Organisation and autonomy
Exceptional organisational skills with the ability to anticipate needs and plan.
Strong time-management skills and an ability to coordinate multiple concurrent projects.
Skilled at filtering information, prioritising tasks, and maintaining momentum across multiple workstreams.
Ability to work in a disciplined and organised fashion, under pressure, with conflicting priorities and across time zones.
Confident decision-making and the ability to act autonomously when required.
Personal skills
Proactive mindset with a natural inclination to take ownership and improve processes.
Flexible team player, willing to adapt to changes, and confident tackling unfamiliar challenges across multiple domains of knowledge/experience.
High level of discretion, judgement, and emotional intelligence.
Calm, composed, and solutions focused under pressure.
Relationship builder who can represent the IP with professionalism and warmth.
Adaptable, resilient, and comfortable navigating ambiguity.
High integrity and a strong sense of responsibility.
Thrives in a role that blends strategic support with hands on execution.
Enjoys being a trusted partner who enables leadership effectiveness.
Values confidentiality, reliability, and excellence in delivery.
An enquiring, curious mind with a demonstrable ability to search for answers, make connections and navigate new situations and people.
Only shortlisted candidates will be contacted.
Note: All offers of employment will be subject to reference checks and to appropriate screening checks. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.
Location: Milan
Workplace: Hybrid
Build with us
Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.
With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.
We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.
Sound like your kind of place? Let's build together.
Your impact
Mollie has an important role and responsibility in the financial ecosystem, handling customer funds with a high degree of diligence and scrutiny. The financial services domain sits at the core of Mollie, it orchestrates all money movements to power all of Mollie's financial products.
Analytics engineering plays an important role in this ecosystem, as these core financial processes handle massive, complex volumes of data originating from different internal systems. By establishing robust data pipelines, maintaining automated data quality checks, and fostering deep collaboration with cross functional partners in Engineering and Treasury & Merchant Finance, the Analytics Engineering team ensures full data integrity and enables the daily reconciliation of Mollie's books.
You will be working on creating and maintaining critical data assets that enable Mollie to reconcile their books. This involves creating and maintaining solid dbt data models from raw source data to consumable mart tables. You will play a part in creating and maintaining tooling to visualize and report the required data, mostly in our BI tooling that makes it easy for the end user to extract the required data. To do this, you will be working closely with engineers to understand the inner workings of Mollie's money movements and, most importantly, get the correct data. You will also be collaborating with Merchant Finance & Treasury to make sure they can do daily reconciliation in our BI tooling.
What you'll ship
- Build and maintain dbt data models, from raw source data to consumable mart tables, powering tooling and dashboards that monitor critical financial processes.
- Work closely with engineers to understand how Mollie's money movements and financial processes work to make sure you model the data correctly
- Partner with stakeholders across Merchant Finance &, Treasury domain to define and track key financial data, and enable daily reconciliation
- Implement data quality validation checks, testing frameworks, and proactive monitoring to ensure high trust in the data used for analysis and decision making
What you'll bring
- 5+ years of experience in analytics engineering roles
- Strong technical foundation in SQL; experience with data modelling and automation
- Strong level of dbt; experiene in BigQuery/GCP and Airflow are a plus.
- Ability to take a helicopter view to zoom in and out to determine what really matters
- Skilled at stakeholder management, especially across technical and non-technical teams. Willingness to challenge senior stakeholders on their assumptions and requests.
- Experience in financial data and financial processes is a big plus; experience in fintech and/or banking.
- Business-aware, impact-driven, and curious
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
AI at Mollie
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Location: Serbia
Social Discovery Group
(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
We are looking for
IT Support & Operations Specialist
.
Your main tasks will be:
Run the infrastructure end-to-end: VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access — plus the monitoring, logging, and backups that keep it honest.
Administer Google Workspace completely — accounts, groups, aliases, security policy, SPF/DKIM/DMARC, and any migrations that come with it.
Own Slack, OpenAI, and every other SaaS platform we run — including version and system migrations when they happen.
Be the actual IT support for a distributed team — L1/L2 on Mac and Windows, onboarding and offboarding, remote laptop setup, device lifecycle.
Negotiate with vendors, manage procurement, and control payment on cloud resources, licenses, and invoices — the part most sysadmins never touch, but you will.
Show up occasionally when we run an offline "station" and physically set up the room — laptops, mics, sound.
We expect from you:
You've spent 5+ years as a sysadmin or in IT ops, and you've actually run Google Workspace top to bottom — including a domain migration, not just user management.
You know Slack, Confluence, Jira, and SSO/2FA (Okta, Google, Azure AD or similar) from hands-on use, not a course.
You've got working knowledge of at least one public cloud (AWS/GCP/Azure) and the on-prem basics — DNS, DHCP, VPN, VLAN, firewall.
You've built and tested backups, not just scheduled them, and you understand mail security (SPF/DKIM/DMARC) well enough to fix it when it breaks.
You've dealt with vendors and procurement directly — contracts, invoices, renewals — this isn't a nice-to-have here, it's half the job.
Scripting (bash/Python/PowerShell) is a plus, not a requirement.
Your English and Russian are both solid enough — B1+ — to run a call with a vendor without a script.
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
The
initial pay level
or
pay range
for this role will be shared with candidates during the recruitment process and before the commencement of employment;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
Location: Dublin, IE
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We are seeking an International Finance Program Manager to join our International Accounting team in Dublin at Anthropic. In this role, you will drive execution excellence across a diverse portfolio of international expansion initiatives, standing up new go-to-market and infrastructure entities. You will partner closely with the Accounting, Tax, Treasury, Payroll and Finance Systems leads, functional business owners, and cross-functional teams to ensure initiatives are well-governed, on track, and delivering measurable business value.
This role requires someone who can context-switch across multiple finance domains, establish lightweight but effective program management practices, and thrive in a fast-paced environment where priorities evolve quickly. You will be instrumental in helping Anthropic scale its international footprint so that every new entity is ready to operate and meet its obligations from day one.
Responsibilities
Program Management:
Manage a portfolio of international entity set-ups, ensuring clear prioritization, resource alignment, and delivery accountability across the Finance teams that own the deliverables
Governance & Process Design:
Establish and maintain lightweight governance frameworks appropriate for a fast-paced, engineering-centric culture, including standardized project intake, status reporting, risk management, and decision escalation processes
Status Tracking & Reporting:
Provide clear, consistent visibility into project health, milestones, dependencies, and risks through structured reporting to the Head of International Accounting, functional leads, and Finance leadership, and maintain the inventory of entities and the infrastructure expansion pipeline
Cross-Functional Coordination:
Lead cross-functional coordination across Finance Operations, Accounting, Tax, Treasury, Payroll, Finance Systems, Legal and People Operations teams to drive alignment and remove blockers
Entity Set-up and Go-live Readiness:
Track the finance set-up of each new entity (bank accounts, tax registrations, intercompany agreements, bank mandates, payroll, Workday and the accounting systems) and its go-live readiness, through the first payroll, first month-end close and first payroll tax or VAT filing, in support of the finance owner
Compliance Coordination:
Partner with the Tax, Payroll and Accounting teams and local advisers to support the registrations, filings and compliance calendar of each new entity
Change Management:
Drive user adoption for new entity processes and controls through structured change management, including training, communication plans, and post-go-live support
Vendor Management:
Track and manage vendor delivery timelines, SOW commitments, and partner accountability across the banks and the payroll, tax and accounting providers in each country
AI Initiative Tracking:
Coordinate AI automation initiatives within the international expansion portfolio, tracking progress on Claude-powered use cases and ensuring integration with broader Finance roadmap
Minimum Qualifications
Have 10+ years of experience in program management, project management, or PMO roles, with at least 3 years working in finance or accounting
Have hands-on experience managing complex entity set-ups, international expansion programs or multi-country roll-outs
Can manage multiple concurrent workstreams across different finance domains without losing sight of the details or the big picture
Are skilled at building trusted relationships with diverse stakeholders across Finance, Accounting, Tax, Treasury, Legal and People Operations teams
Have experience designing and implementing governance frameworks that provide accountability without excessive overhead, particularly in fast-paced, agile environments
Possess strong analytical skills and can synthesize complex project data into clear, executive-ready reporting
Are proficient with modern project management tools (Asana, Jira, or similar) and entity management tools and can quickly establish portfolio-level visibility and dashboards
Have excellent communication and presentation skills, with the ability to convey complex project information to both technical and non-technical audiences
Demonstrate strong problem-solving abilities and can navigate ambiguity while maintaining focus on delivery and deadlines
Are passionate about building scalable processes that support rapid organizational growth
Preferred Qualifications
Background in finance operations, accounting, or FP&A with understanding of month-end close, financial reporting, and compliance workflows
Experience with change management frameworks and methodologies
Experience working in high-growth technology companies
A professional accounting qualification (ACA, ACCA, CPA or equivalent)
A project management qualification
Interest in or experience with AI-powered automation and its application to finance processes
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
€170.000
—
€220.000 EUR
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Bengaluru
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is building the infrastructure foundation behind one of the most ambitious AI product companies in the world. Our Core Infrastructure team powers every user interaction across Harvey’s legal AI platform, which already processes billions of prompt tokens and millions of daily requests for leading law firms, enterprises, and other high-stakes customers.
We are looking for an Engineering Manager to lead Core Infrastructure from Bengaluru as we scale the platform, the team, and the next generation of Harvey products. This is a high-leverage role for a builder-leader who can grow strong engineers, drive technical execution, and raise the bar on reliability, performance, security, and developer velocity.
This is not a pure operations role. Core Infrastructure at Harvey is responsible for building new systems as well as hardening existing ones, with an emphasis on architecture, scale, and long-term platform leverage rather than reactive firefighting alone.
Harvey is in a build era, not a maintenance era. New product surfaces ship rapidly, and India engineering is expected to play a foundational role in shaping the architecture, culture, and roadmap of Harvey’s next decade.
At Harvey, we value Decisiveness, Simplicity, and the mindset that Job's Not Finished. We move fast, prioritize clarity, and are always striving for excellence. If this resonates with you, we'd love to hear from you.
WHY THIS ROLE MATTERS:
Core Backend Infrastructure exists to “deliver core infrastructure that powers our products and teams,” and its current mission is operational excellence at scale. The team serves two critical user groups: external customers who need Harvey to be as reliable as the tools it replaces, and internal product engineering teams who need infrastructure they can build on without firefighting.
The systems this team owns are directly tied to Harvey’s next wave of growth, including agent infrastructure, database resilience, site reliability, vector search, job execution, regional data residency, and multi-cloud scale.
WHAT YOU'LL DO:
- Lead, hire, and develop a high-agency infrastructure team in Bengaluru, creating a culture of accountability, technical excellence, and strong mentorship.
- Own delivery for core infrastructure investments spanning cloud infrastructure, observability, container orchestration, reliability, and platform foundations.
- Partner closely with Product Engineering, Security, and adjacent platform teams so infrastructure accelerates product delivery instead of constraining it.
- Guide technical strategy across multi-cloud infrastructure, including Azure- and GCP-based systems, Kubernetes orchestration, networking, container management, and infrastructure as code.
- Drive operational excellence through better observability, incident response, disaster recovery, runbooks, alerting, and recovery tooling.
- Help the organization scale safely by improving system design quality, hardening critical paths, and pushing durable solutions to reliability bottlenecks before they become customer-facing failures.
- Partner with AI and product teams to support Harvey’s next major product surfaces, including agent workflows, model infrastructure, and large-scale document processing systems.
- Contribute as a hands-on technical leader when needed, especially in architecture reviews, incident leadership, prioritization, and high-stakes cross-functional programs.
REPRESENTATIVE PROBLEMS YOU MAY LEAD:
- Hardening the Agent Platform so product teams can ship AI agent experiences with resource isolation, authenticated sandbox access, and resilient execution.
- Improving database resilience and recovery so incidents are mitigated quickly and the main database never becomes the bottleneck during critical events.
- Raising site reliability through stronger alerting, failover strategy, autoscaling, and runbooks so customers are never the first to know Harvey is degraded.
- Scaling vector and retrieval infrastructure that underpins document-heavy workflows and enterprise search, including migrations that improve reliability and unlock new capabilities.
- Building a multi-region, enterprise-grade platform that meets strict data residency, security, and uptime expectations for global customers.
WHAT WE’RE LOOKING FOR:
- 12+ years of hands-on backend infrastructure or platform engineering experience in production environments
- 5+ years of engineering management experience.
- Deep technical strength across cloud infrastructure, Kubernetes, networking, observability, CI/CD, and infrastructure-as-code tooling such as Terraform or Pulumi.
- A track record of designing and scaling reliable distributed systems, with strong judgment around performance, fault tolerance, and operational tradeoffs.
- Experience leading complex cross-functional initiatives and translating ambiguous platform needs into clear execution plans and measurable outcomes.
- Strong people leadership: hiring well, coaching engineers, creating accountability, and building a healthy, high-performing team culture.
- Clear communication and calm execution during incidents, escalations, and high-stakes customer-impacting situations.
- A systems mindset, bias for simplicity, and the ability to raise standards while keeping teams moving fast.
NICE TO HAVE
- Experience with AI/ML infrastructure, high-throughput inference systems, or model platform reliability.
- Experience operating multi-tenant, security-sensitive platforms for enterprise or regulated customers.
- Familiarity with Azure at scale; GCP or AWS experience also transfers well.
- Experience supporting global, follow-the-sun operations or building teams across regions.
ADDITIONAL INFORMATION
- Work eligibility: Must be authorized to work in India. Visa sponsorship is not available for this role.
PLEASE FIND THE APPLICANT PRIVACY FOR THIS REGION HERE https://www.harvey.ai/legal/india-applicant-privacy-notice.
#LI-AS2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Singapore
Workplace: OnSite
CUSTOMER EXCELLENCE SPECIALIST
- Location: Seoul, Korea OR Singapore OR New Delhi, India
- Department: Customer Excellence – Data
- Reports to: Customer Excellence Manager
- Employment type: Permanent
- Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts)
- Employment is subject to applicable security screening (incl. SUPO, where required).
WHY THIS ROLE MATTERS
Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.
As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.
WHO WE ARE
ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.
Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.
Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.
YOUR DAY-TO-DAY RESPONSIBILITIES
Regular Customer Excellence Responsibilities
Order Management:
- Oversee the entire order process, from submission to the delivery of the final product.
- Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.
Satellite Resource Planning:
- Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
- Perform SAR image quality control to maintain high standards.
Customer Interaction:
- Resolve customer inquiries and complaints promptly.
- Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
- Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.
Process Improvement:
- Contribute to the enhancement of existing processes and documentation.
- Report to management on key performance metrics and anomalies.
Product Knowledge:
- Maintain a thorough understanding of the company’s products, support, and services.
Governmental and Commercial Contracts:
- Serve as the point of contact for APAC governmental contracts and commercial clients.
- Conduct feasibility studies and effectively communicate results to customers.
Relationship Building:
- Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
Training and Progress Monitoring:
- Coordinate and conduct service training for both internal and external customers.
- Monitor order progress closely, proactively identifying and resolving potential issues
Reporting:
- Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).
REQUIREMENTS
Must haves:
- Proven experience in customer excellence or account management roles.
- Strong analytical and problem-solving skills with attention to detail.
- Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains.
- Excellent verbal and written communication in English and Hindu/Mandarin/Korean (depending on the location).
Key Competences
- Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication.
- Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment.
- Ownership & Action: Takes accountability for order performance and customer satisfaction.
- Team Player: Collaborates effectively with global colleagues and cross-functional teams.
- Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.
Application Process
- TA Screen Interview
- HM interview
- Task Stage
- Task-based interview
- Final Interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: New Delhi
CUSTOMER EXCELLENCE SPECIALIST
- Location: Seoul, Korea OR Singapore OR New Delhi, India
- Department: Customer Excellence – Data
- Reports to: Customer Excellence Manager
- Employment type: Permanent
- Work model: On-site
- Employment is subject to applicable security screening (incl. SUPO, where required).
WHY THIS ROLE MATTERS
Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.
As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.
WHO WE ARE
ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.
Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.
Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.
YOUR DAY-TO-DAY RESPONSIBILITIES
Regular Customer Excellence Responsibilities
Order Management:
- Oversee the entire order process, from submission to the delivery of the final product.
- Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.
Satellite Resource Planning:
- Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
- Perform SAR image quality control to maintain high standards.
Customer Interaction:
- Resolve customer inquiries and complaints promptly.
- Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
- Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.
Process Improvement:
- Contribute to the enhancement of existing processes and documentation.
- Report to management on key performance metrics and anomalies.
Product Knowledge:
- Maintain a thorough understanding of the company’s products, support, and services.
Governmental and Commercial Contracts:
- Serve as the point of contact for APAC governmental contracts and commercial clients.
- Conduct feasibility studies and effectively communicate results to customers.
Relationship Building:
- Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
Training and Progress Monitoring:
- Coordinate and conduct service training for both internal and external customers.
- Monitor order progress closely, proactively identifying and resolving potential issues
Reporting:
- Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).
REQUIREMENTS
Must haves:
- Proven experience in customer excellence or account management roles.
- Strong analytical and problem-solving skills with attention to detail.
- Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains.
- Excellent verbal and written communication in English and Hindu/Mandarin/Korean (depending on the location).
Key Competences
- Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication.
- Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment.
- Ownership & Action: Takes accountability for order performance and customer satisfaction.
- Team Player: Collaborates effectively with global colleagues and cross-functional teams.
- Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.
Application Process
- TA Screen Interview
- HM interview
- Task Stage
- Task-based interview
- Final Interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: South Korea
Workplace: Remote
CUSTOMER EXCELLENCE SPECIALIST
- Location: Seoul, Korea OR Singapore OR New Delhi, India
- Department: Customer Excellence – Data
- Reports to: Customer Excellence Manager
- Employment type: Permanent
- Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts)
- Employment is subject to applicable security screening (incl. SUPO, where required).
WHY THIS ROLE MATTERS
Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.
As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.
WHO WE ARE
ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.
Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.
Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.
YOUR DAY-TO-DAY RESPONSIBILITIES
Regular Customer Excellence Responsibilities
Order Management:
- Oversee the entire order process, from submission to the delivery of the final product.
- Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.
Satellite Resource Planning:
- Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
- Perform SAR image quality control to maintain high standards.
Customer Interaction:
- Resolve customer inquiries and complaints promptly.
- Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
- Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.
Process Improvement:
- Contribute to the enhancement of existing processes and documentation.
- Report to management on key performance metrics and anomalies.
Product Knowledge:
- Maintain a thorough understanding of the company’s products, support, and services.
Governmental and Commercial Contracts:
- Serve as the point of contact for APAC governmental contracts and commercial clients.
- Conduct feasibility studies and effectively communicate results to customers.
Relationship Building:
- Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
Training and Progress Monitoring:
- Coordinate and conduct service training for both internal and external customers.
- Monitor order progress closely, proactively identifying and resolving potential issues
Reporting:
- Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).
REQUIREMENTS
Must haves:
- Proven experience in customer excellence or account management roles.
- Strong analytical and problem-solving skills with attention to detail.
- Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains.
- Excellent verbal and written communication in English and Hindi/Mandarin/Korean (depending on the location).
Key Competences
- Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication.
- Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment.
- Ownership & Action: Takes accountability for order performance and customer satisfaction.
- Team Player: Collaborates effectively with global colleagues and cross-functional teams.
- Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.
Application Process
- TA Screen Interview
- HM interview
- Task Stage
- Task-based interview
- Final Interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Bengaluru
Workplace: OnSite
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Technical Customer Experience (CX) Specialist, you will be frontline support within our global support team, reporting to a CX Manager. You’ll help legal, tax, and finance professionals at some of the world’s largest firms get the most out of Harvey, and you’ll own technical issues from first response through root cause. This isn’t a typical SaaS support role: Harvey moves fast, priorities shift often, and you’ll wear multiple hats as the product and team scale. We’re looking for someone who loves problem-solving, thrives with ambiguity, and pairs strong technical instincts with real empathy for enterprise customers.
Shift schedules are being finalized and may include hours outside standard local business hours to support our global customers. Specific working hours will be discussed during the interview process and confirmed before an offer is accepted.
WHAT YOU’LL DO
- Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
- Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
- Own technical issues across topics like AI output quality, login and SSO, authentication and tokens, REST API integrations, and error logs, working each to root cause by confirming scope, ruling out configuration and environment, and knowing why a fix will work before sending it.
- Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude Code and the Datadog MCP integration to get to answers faster.
- Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts.
- Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
- Maintain a deep understanding of our products and services to provide knowledgeable support.
- Document customer interactions and feedback to aid in continuous improvement of our services.
- Work closely with other departments to resolve customer issues and contribute to the overall customer experience.
- Collaborate effectively as part of a team while confidently owning and executing tasks independently.
- Stay informed of new product features and updates to provide accurate and current support.
- Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.
WHAT YOU HAVE
- 4+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products
- Exceptional empathy and a genuine desire to help and connect with customers.
- Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
- Excellent organisational skills, capable of managing multiple tasks and priorities effectively.
- Comfortable operating with ambiguity in a fast-moving environment, with a track record of taking ownership
- Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
- Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers.
- Familiarity with customer support tools and CRM systems; experience with Zendesk, Salesforce is a plus.
- Ability to work collaboratively in a team environment and build positive working relationships across departments.
- A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices.
- Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy.
ADDITIONAL INFORMATION
- Employment Type: Remote (Work from Home)
- Work Authorization: Candidates must be legally authorized to work in India. Visa sponsorship is not available for this position.
- Work Shifts: This role operates across rotational shifts aligned with the following India Standard Time (IST) hours:
- Shift 1: 10:00 PM – 07:00 AM IST
- Shift 2: 03:00 PM – 11:00 PM IST
PLEASE FIND THE APPLICANT PRIVACY FOR THIS REGION HERE https://www.harvey.ai/legal/india-applicant-privacy-notice.
#LI-AS2 #REMOTE
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's sales organization is growing quickly across segments, industries, and geographies, and how we sell has to mature as fast as the team does. We are looking for a Head of Sales Excellence & Methodology to own the substance of sales enablement at Anthropic: the sales methodology itself, the standard for what excellent selling looks like here, and the change management that makes it stick in the field.
You will define a common way of selling that holds up across very different customers, from startups to the largest global enterprises, and then lead the organization through adopting it. That means earning sponsorship from senior sales leadership, equipping frontline managers to coach to the methodology instead of only inspecting for it, and building alongside sellers so the result reflects how deals are really won.
This is a leadership role for someone who has taken a sales organization through real transformation and can show that it changed behavior and results. You will set direction, [build and lead a team], and stay close enough to the field to know when something is not working.
Key responsibilities:
Define, document, and evolve Anthropic's sales methodology and process standards, including discovery, qualification, deal strategy, and deal review, so that sellers in every segment and region share a common language
Design and run the rollout and reinforcement of methodology changes across the sales organization, securing executive sponsorship and making clear what is expected of each level of sales leadership
Equip frontline managers to coach to the methodology in pipeline reviews, deal reviews, and forecasting, so that it becomes part of the operating rhythm
Sequence and deliver complex, multi-audience programs across geographies, segments, industries, and roles that scale globally while adapting where local or segment differences matter
Develop content, frameworks, and standards together with sellers and sales leaders, testing them on live deals before scaling
Define the leading and lagging indicators that show whether the methodology is changing seller behavior and outcomes, and act on what the data shows
Partner with Sales Leadership, Revenue Operations, Product, Marketing, and the wider Sales Enablement team so the methodology is reflected in systems, messaging, and day-to-day workflows
Apply Claude and internal tooling to personalize coaching and reinforcement, so that quality does not depend on headcount
Minimum qualifications:
Practitioner-level expertise in sales methodology and sales process design, including discovery, qualification, deal strategy, deal review, and forecasting
Have led a methodology or sales process change across a sales organization, and can show how seller behavior and results changed as a result
Have run enablement or sales excellence programs spanning multiple geographies, segments, industries, or roles
Have worked directly with senior sales leaders and frontline managers to secure sponsorship for change, including holding a position constructively when they disagreed
Have built programs with sellers and sales leaders, testing them on live deals, instead of handing down finished programs
Have defined and tracked adoption and impact measures that go beyond completion and satisfaction scores
Communicate clearly, in writing and in conversation, with executive audiences
Preferred qualifications:
Experience building and leading a team of senior enablement or sales excellence professionals
A clear, experience-based view of where common sales methodologies break down in practice
Prior experience carrying a quota or leading a sales team
Experience at an AI company or an enterprise technology company during a period of rapid sales team scaling
Hands-on experience using Claude or similar AI tools to automate or personalize coaching and reinforcement
Experience selling, or enabling the sale of, complex technical products to both technical and business buyers
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$310,000
—
$360,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role
As a senior software engineer, you will help build and scale the systems and services that form the foundation of Alpaca and empower millions of users that are trading billions of dollars worth of assets daily .
The payments team is responsible for building and maintaining a modern global payments and treasury platform. Operating in an industry in which money movement is a critical component, we adopt a modern technology focused approach with highly scalable, event-driven systems. Resilient engineering, technical and operational scalability, and system integrity are crucial to our success.
We have ambitious plans to build a seamlessly integrated comprehensive treasury platform into an industry leading end-to-end financial infrastructure on a global scale. Alpaca has and will continue to prove ourselves as an innovative market leader and this team is a core component of our growth across global markets and asset classes.
We are looking for senior engineers who are keen on providing quality solutions, have great fundamentals, proven experience building and architecting at scale, and not afraid of challenging conventions or voicing their opinions. In this role, you will have the autonomy to design and implement solutions to achieve defined goals while actively participating in defining those goals.
An understanding of cloud-based modern architecture, infrastructure, and orchestration practices are also great assets we actively look for.
Who You Are (Must-Haves):
Strong problem-solving skills paired with a proactive mindset
Excellent communication and collaboration skills
The ability to work independently and as part of a team
A preference for simple and elegant solutions
At least 3 years of experience working on systems at scale
Proven experience in building and maintaining microservices
Experience with client facing APIs
Strong coding skills, preferably in Go
Ability to write clean, well tested, and maintainable code
Experience with domain driven design and event driven design
Ability to debug issues or better yet, foresee problems and avoid them entirely
Familiarity with containerization and orchestration technologies, especially Kubernetes
Experience with cloud platforms, preferably Google Cloud Platform
Experience with messaging queues and message brokers
Experience with relational databases, preferably PostgreSQL
Experience with distributed systems design
Previous experience with or understanding of payment rails and the payment lifecycle
Experience with double entry accounting and financial ledgers
Who You Might Be (Nice-to-Haves):g
Previous experience in the financial industry or knowledge of payments initiations
Experience with financial reconciliation systems
Experience with or understanding of ISO20022 financial standard
Experience working remotely
Experience working at a startup, exchange, brokerage, market maker, or hedge fund
DevOps mindset is an asset
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Hong Kong or Remote
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong or Remote
Type: Full Time
The Role
As a ML Researcher at Nex, you will develop new machine learning models and algorithms that push the boundaries of computational perception and interaction on Nex Playground. You will join a small, deeply technical team that combines research and engineering to solve complex problems in sensing, understanding, and multimodal interaction.
The ML Research role emphasizes rapid experimentation, exploring new ideas and methods to expand what our platform can sense, understand, and respond to. You will work within the ML Research group, collaborating closely with ML Engineers who build the infrastructure that accelerates your research.
This role is ideal for researchers who want to see their work directly impact product capabilities while maintaining a focus on cutting-edge innovation.
The Mindset
You are driven by curiosity and technical discovery. You see research as a systematic process of exploration and validation, not just theoretical work. You balance scientific rigor with practical impact, knowing that the best research solves real problems. You thrive in a team that values experimentation velocity and measurable technical improvement.
What You’ll Do
Develop novel ML models and algorithms for computational perception and interaction
Design and execute rapid experiments to validate new ideas and methods
Explore advancements in computer vision, audio processing, sensor fusion, or related domains
Collaborate with ML Engineers to integrate research outcomes into training pipelines and production systems
Measure and track experimentation velocity, the number and quality of validated experiments per quarter
Contribute to research planning and help define the technical roadmap alongside the Engineering Manager and Tech Lead
Document research findings and communicate technical progress to the broader team
Must Have
2+ years of hands-on ML research experience in industry, academia, or research labs
Demonstrable track record of designing and conducting ML experiments from hypothesis to validation
Proficiency in Python for ML research and experimentation
Deep expertise with PyTorch or TensorFlow for model development
Experience training and evaluating ML models on real datasets
Understanding of model evaluation metrics, experimental design, and statistical validation
Familiarity with data preprocessing, augmentation, and management for ML workflows
Experience presenting research findings to technical audiences
Nice To Have
Expertise in real-time inference, model optimization, or efficient architectures
Experience with self-supervised learning, few-shot learning, or foundation models
Background in multimodal learning combining vision, audio, and sensor data
Contributions to open-source ML projects or released research code
Experience collaborating with engineers to productionize research outcomes
Familiarity with ML Engineering practices: training pipelines, experiment tracking, MLOps
Background in edge computing, on-device ML, or resource-constrained environments
Experience with sensing technologies: cameras, microphones, IMUs, or haptic systems
Knowledge of privacy-preserving ML, federated learning, or on-device data processing
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Remote Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a senior software engineer, you will help build and scale the systems and services that form Alpaca's foundation and empower millions of users who trade billions of dollars worth of assets.
The identity team is responsible for building a modern platform for onboarding users, verifying their identity, evaluating risk, and managing their trading accounts. These people, businesses, and accounts are foundational components of the Alpaca system, and we need to build new capabilities while achieving very high automation rates. We are expanding the platform to handle identity verification on a global basis and to support our growing set of account types.
We are looking for senior engineers who are keen on providing quality solutions, have great fundamentals, have proven experience building and architecting at scale, and are not afraid of challenging conventions or voicing their opinions. In this role, you will have the autonomy to design and implement solutions to achieve defined goals while actively participating in defining those goals. An understanding of cloud-based modern architecture, infrastructure, and orchestration practices is also a great asset we are actively looking for.
Things You Get To Do:
Contribute to a core system that millions of end users will rely on
Help us create a global financial identity verification and risk management service
Implement backend services and work on designing an architecture where reliability matters
Take ownership of tasks, identify and address technical challenges proactively, and propose innovative solutions
Contribute to architectural decisions, offering insights and suggestions for designing scalable and reliable systems
Work with other teams to improve how our systems interact with theirs and improve Alpaca systems in general
Maintain good software quality and test coverage
Participate in code reviews
Troubleshooting on incidents and reported bugs
You may be asked to be on-call to assist with engineering projects that are timely in nature
Who You Are (Must-Haves):
Strong problem-solving skills paired with a proactive mindset
Ability to turn business requirements into a flexible implementation model
Excellent communication and collaboration skills
Ability to work independently and as part of a team
A preference for simple and elegant solutions
At least 3 years of experience working on systems at scale
Proven experience in building and maintaining microservices
Strong coding skills, preferably in Go
Ability to write clean, well-tested, and maintainable code
Experience with domain-driven design and event-driven design
Ability to debug issues or, better yet, foresee problems and avoid them entirely
Familiarity with containerization and orchestration technologies, especially Kubernetes
Experience with cloud platforms, preferably Google Cloud Platform
Experience with relational databases, preferably PostgreSQL
Who You Might Be (Nice-to-Haves):
Experience in the finance industry
Experience with financial identity management, e.g. KYC
Experience with messaging queues and message brokers
Experience integrating with external services
Experience working remotely
Experience working at a startup
DevOps mindset is an asset
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
United Kingdom - Remote
Canada - Remote
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридGeneva, Switzerland; Ability to work in a disciplined and organised fashion, under pressure, with conflicting priorities and across time zones
ГибридMilan
УдалённоSerbia
Dublin, IE
ГибридBengaluru
ОфисSingapore
New Delhi
УдалённоSouth Korea
ОфисBengaluru
headSan Francisco, CA | New York City, NY; That means earning sponsorship from senior sales leadership, equipping frontline managers to coach to the methodology instead of only inspecting for it, and building alongside sellers so the result reflects how deals are really won
УдалённоseniorГеография найма не уточнена
Nex employees may be expected to collaborate with colleagues across different time zones
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