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Location: United States, Aliso Viejo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Hardware Fleet Operations Specialist Location: Aliso Viejo, CA - Hybrid Contract role: 12 months As a part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale. This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks. You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team. The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently. Key Responsibilities Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams. Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation. Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows. Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings. Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency. Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team. Who We Are Looking For 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems. Prior experience in a technical support, operations, or IT service delivery role. Comfortable in working primarily in Linux terminal environments. Experience following and improving runbooks, documentation, and operational processes. Familiarity with ticketing systems such as Jira or ServiceNow in an operations context. Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences. Preferred Qualifications Linux terminal-based troubleshooting Basic scripting or automation (e.g., Bash, Python, or similar) IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent) Compensation: $40-45/Hour Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Riyadh, Saudi Arabia Role Summary The GRC Senior Specialist provides governance, risk management and compliance consultancy to Saudi Motorsport Company. The role owns the cybersecurity governance framework and keeps SMC compliant with NCA and other Saudi regulations. Key Responsibilities Develop, review and maintain cybersecurity policies, standards and procedures Lead compliance with NCA ECC, CCC, and other applicable frameworks (PDPL, ISO 27001) Run gap assessments and build remediation roadmaps with control owners Own the cybersecurity risk register: identify, assess, treat and report risks Conduct third-party and vendor risk assessments Prepare SMC for internal, external and NCA audits, and manage evidence collection Track compliance status and present risk and compliance reports to senior management Support business continuity and disaster recovery planning from a security angle Run security awareness programs and policy communication across the organization Advise business and IT teams on regulatory and security requirements for new projects Requirements Requirements Bachelor's degree in Cybersecurity, Information Systems, IT or related field 7+ years in cybersecurity GRC, with at least 3 years in KSA Proven hands-on experience implementing NCA ECC and CCC, including NCA self-assessments Strong knowledge of ISO 27001, ISO 31000, NIST CSF and the Saudi PDPL Experience writing policies and leading audits end to end Familiarity with GRC platforms (ServiceNow IRM/GRC, RSA Archer, MetricStream) is a plus Saudi national, fluent in Arabic and English, with strong report writing skills Preferred Certifications CISA, CISM, CRISC, CGEIT, ISO 27001 Lead Implementer or Lead Auditor

• Студент последних курсов (3–5 курс) или выпускник технического вуза. • Понимание основ алгоритмизации: условия, циклы, функции, массивы, объекты.

Location: New York, New York, United States About the Role iCapital is seeking an experienced, strategic-thinking Dynamics Tech Lead to support the launch and scalability of Microsoft Dynamics 365 across the enterprise. This role is responsible for hands-on development, configuration, and support of Microsoft Dynamics applications, ensuring the smooth operation and integration of Dynamics solutions to meet evolving business needs. Responsibilities: Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, partnering closely with the Architect, Product Owner, and QA Lead while contributing hands-on code alongside the team. Own code review standards and review changes across plug-ins, client scripts, Power Automate flows, and solution components. Define engineering practices for solution layering, source control, branching, environment management, coding standards, templates, and reusable development patterns. Own CI/CD pipelines in Azure DevOps, enabling repeatable and governed releases from development through production. Deliver enhancements across case management, SLAs, queues, routing, security roles, and other core Dynamics 365 Customer Service capabilities. Implement Dynamics 365 Contact Center capabilities, including channel configuration and unified routing. Build Copilot Studio agents and Copilot features for service agents and customers, incorporating effective grounding, hand-off, and guardrail design. Design and build enterprise integrations with platforms such as ServiceNow, Pega, and Salesforce using APIs, Dataverse, and Power Automate, with appropriate error handling and monitoring. Launch secure customer self-service capabilities, including a portal with authentication, role-based access, and data protection suited to a regulated business. Deliver a customer-facing chatbot integrated with the self-service portal, case management capabilities, and live agent hand-off. Take technical ownership of the platform, including the technical backlog, codebase, solutions, and documentation, as part of the transition from the implementation partner. Mentor developers, establish scalable engineering practices, and help shape the in-house engineering function, including proposing additional development hiring as demand grows. Qualifications: Extensive hands-on development experience with Microsoft Dynamics 365 Customer Service, Dataverse, and the Power Platform Strong proficiency in C#, JavaScript, and TypeScript, including experience developing plug-ins, custom APIs, and client-side scripts Demonstrated experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards for business-critical applications Experience building enterprise integrations using REST APIs, including exposure to platforms such as ServiceNow, Pega, or Salesforce Hands-on experience with Power Automate and CI/CD for Power Platform solutions, including experience with Azure DevOps Strong understanding of security roles, authentication, secure access patterns, and data protection requirements for portals and external users Experience developing conversational AI solutions, including Copilot Studio agents or comparable technologies Experience with Dynamics 365 Contact Center or Omnichannel for Customer Service, including contact center capabilities and routing Experience delivering customer self-service solutions, including Power Pages or other portals and customer-facing chatbots Familiar with Azure services, including Functions, Service Bus, API Management, and Microsoft Entra ID Experience supporting enterprise platforms in financial services or another regulated industry, including experience transitioning a platform from an implementation partner and building in-house development capabilities Clear written and verbal communication skills, with the ability to explain technical decisions and trade-offs to both technical and business audiences Microsoft certifications preferred, including Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Dynamics 365 Contact Center AI Engineer Associate (AB-250), Power Platform Developer Associate (AB-400), or Power Platform Solution Architect (PL-600) Benefits The base salary range for this role is $120,000 to $160,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Bangalore Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. Wrike is rapidly expanding its global partner ecosystem, and we are looking for a Partner Solutions Consultant (PSC) to serve as the technical authority and strategic solution lead for our resellers, system integrators (SIs), and consulting partners. In this role, you will scale Wrike’s footprint by empowering partners to independently identify, design, and close enterprise-grade work management opportunities. By bridging deep technical expertise with partner enablement and joint pre-sales execution, you will directly drive partner-sourced and partner-influenced revenue growth across key global markets. Your Impact: Scale Partner Independence: Design, build, and deliver structured technical enablement programs, certification boot camps, and hands-on demo training to upskill partner pre-sales and professional services teams. Accelerate Joint Pre-Sales: Partner on high-impact, strategic enterprise opportunities to conduct in-depth discovery, configure bespoke proof-of-concepts (POCs), lead hands-on workshops, and navigate technical evaluations, RFPs, and infosec reviews. Build Repeatable Solution Plays: Co-develop industry- and department-specific solution packages (e.g., Enterprise PMO, Marketing Operations, Professional Services, Creative Workflows) and integration blueprints that partners can repeatedly bring to market. Drive Ecosystem Alignment: Act as the primary technical conduit between partner teams and internal Wrike stakeholders (Direct Sales, Solutions Consulting, Customer Success, and Product Management), ensuring direct visibility on roadmap requirements and partner-driven product feedback. Measurable Value: Directly influence partner pipeline velocity, quota achievement, productive utilization targets, and strategic Management by Objectives (MBOs). Your Qualifications; 5+ years of B2B SaaS pre-sales experience in Solutions Consulting, Sales Engineering, or Technical Architecture, including 2+ years specifically in a partner-, channel-, or alliance-facing capacity . Demonstrated Channel Enablement Track Record: Proven ability to coach, upskill, and influence third-party partner teams without direct line authority. Enterprise Discovery & Presentation Acumen: Exceptional ability to translate complex technical architectures into compelling business value for audiences ranging from technical administrators to C-suite executives. Technical Breadth: Strong foundational knowledge of REST APIs, webhooks, SaaS integration patterns, identity access management (SSO, SAML, SCIM), and enterprise data security/compliance standards. Cross-Border Collaboration: Experience supporting multi-region markets (e.g., ANZ, ASEAN, North America) with the flexibility to navigate varying time zones and regional/international travel as required. Fluency: Outstanding verbal and written English communication skills. Standout Qualities: Domain Expertise: Prior hands-on experience with Collaborative Work Management (CWM), Project Portfolio Management (PPM), or agile platforms (e.g., Wrike, Asana, Monday.com, Smartsheet, Jira, MS Project). Partner Go-to-Market Literacy: Practical understanding of channel sales operations, including deal registration mechanics, Market Development Funds (MDF), co-selling dynamics, and tier progression frameworks. Consulting or SI Background: Professional roots in management consulting, systems integration, or client-side professional services delivery. Ecosystem Connectivity: Deep familiarity with integrating work management solutions across core enterprise software suites (e.g., Salesforce, Microsoft 365, Google Workspace, Adobe Creative Cloud, ServiceNow). Team Dynamics: You will report directly to the Manager, Solutions Consulting , joining a high-caliber global team of pre-sales specialists, enterprise architects, and partner advocates. You will work in close daily alignment with Channel Account Managers, Regional Sales Directors, and Customer Success leads, serving as the connective tissue between third-party partner practices and Wrike’s core technical teams. Our culture is collaborative, self-directed, and performance-focused—rooted in shared technical excellence, mutual accountability, and celebrating joint ecosystem wins. Our Work Style: Methodology & Environment: We operate in a collaborative hybrid model in Bangalore, balancing independent strategic initiative with deep cross-functional teamwork across global time zones. Tools & Stack: Daily work centers on Wrike for work orchestration and portfolio management, integrated with Salesforce CRM, Slack, Zoom, standard API testing tools (e.g., Postman), and modern enterprise productivity suites (Microsoft 365, Google Workspace). What Makes This Role Different: Unlike traditional direct-sales SC roles where you win deals one customer at a time, this position functions as a force multiplier. You will architect solutions, mentor external sales and delivery practices, and build sustainable enterprise capabilities that generate long-term recurring value through trusted global partners. Benefits & Perks: 18 calendar days of paid vacation 12 days of National & Festival holidays (10 fixed, 2 flexible) Sick Leave Compensation (5 Paid Uncertified Sick Days) Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month. Parental Leave: 26 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Group Medical Insurance (Employees + Dependents) Term Life Insurance (Rs 50,00,000) Personal Accident Insurance (Rs 50,00,000) Monthly Broadband / Internet Reimbursement (INR 1500) Hybrid Working Model + Complimentary Lunch & Snacks Your recruitment buddy will be Nandini Singh , Recruiter. #LI-NS2 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

RESPONSIBILITIES: Own the platform roadmap and architecture, setting priorities and directing work across staff and engineering partners. Design and maintain dbt models, the semantic layer, and data quality tests that keep reported numbers trusted.

Location: Basel, Switzerland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Manage and lead customer facing teams providing IT support services to ensure consistent and high-quality service performance. Oversee day-to-day operations of IT service delivery, ensuring adherence to service level agreements (SLAs) and operational KPIs. Develop and implement strategies to improve service efficiency, quality, and customer satisfaction. Act as the primary point of contact for service delivery-related issues, working with customer stakeholders and internal teams to resolve incidents and escalations. Collaborate with other teams to ensure seamless integration of services and efficient service delivery. Lead regular service reviews with customers to monitor performance, gather feedback, and address service improvement opportunities. Ensure effective resource management, scheduling, and workload distribution across the service delivery team. Drive continuous service improvements by identifying trends and understanding business needs. Identify opportunities to deliver additional projects supporting the customer’s needs and to develop and improve the services. Maintain accurate documentation of service delivery processes, incidents, and problem resolutions. Requirements Proven experience in IT service delivery or IT service management, ideally 10 years of experience. Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and IT service management best practices. Experience managing service delivery in a fast-paced, customer-facing environment. Good understanding of IT systems, networks, and infrastructure. Strong problem-solving and troubleshooting skills with the ability to manage complex technical challenges. Good communication and interpersonal skills with the ability to build relationships and collaborate effectively. Ability to motivate and manage a team to achieve service delivery goals. Experience with service management tools (e.g., ServiceNow, BMC, etc.) is a plus. Good understanding of and motivation for working in the regulated pharmaceutical environment Strong sense of urgency handling critical issues with possible high business impact and allocating resources accordingly. Ability to prioritize and manage multiple demands, projects and cross-functional teams Proven experience in global IT service delivery or IT service management Ability to involve and communicate effectively with necessary stakeholders, understand business requirements Fluency in German and English language Candidates have to declare Criminal record extract not older than 3 months Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: London, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Job Summary We are seeking a highly organized and detail-oriented Telecom and Mobility Management Analyst with a focus in mobile device logistics and carrier services to join our IT Asset Management team. As the Telecom and Mobility Management Analyst, you will play a critical role in managing and optimizing DoorDash’s global mobile portfolio. This role will focus on managing the full lifecycle of mobile devices and overseeing carrier services across all global regions. The ideal candidate will work cross-functionally with our Support teams and Client Platform Engineering teams, particularly those supporting various Mobile Device Management (MDM) solutions such as Mosyle, SOTI, etc. What You'll Be Doing Serve as the primary point of contact for all global mobile carrier relationships. Manage procurement, activation, and cancellation of carrier services and lines. Monitor mobile usage, costs, and invoices; identify and resolve billing discrepancies. Negotiate carrier contracts and ensure service-level agreements (SLAs) are met. Maintain inventory of active lines, SIM cards, serial #’s and associated device plans. Oversee end-to-end lifecycle of mobile devices – procurement, deployment, tracking, maintenance, upgrades, and disposal. Ensure accurate asset records in ITAM systems and compliance with internal standards. Support logistics and fulfillment of mobile devices for new hires, replacements, or regional initiatives. Partner with Support teams to ensure timely fulfillment and support for mobile device requests. Collaborate closely with Client Platform teams on MDM policy enforcement, enrollment automation, and compliance. Manage onboarding/offboarding processes related to mobile device allocation and recovery. Generate reports on mobile asset inventory, carrier usage, cost trends, and policy compliance. Maintain and update process documentation, user guides, and knowledge base articles related to mobile services. The Expertise and Skills You Bring 5+ years of experience in IT Asset Management, Telecom Expense Management, or similar field. Working knowledge of mobile carrier platforms, contract structures, and device procurement. Experience with at least one MDM platform (e.g., Mosyle, Intune, Jamf, AirWatch). Strong collaboration and communication skills; ability to work across global teams. Proficient with ITSM/ITAM tools (e.g., ServiceNow, Freshservice, Jira) and Excel. Experience in a multinational organization with global device and carrier management. Ability to communicate effectively with cross-functional teams and end users. Proven experience managing vendor relationships and negotiating contracts. Excellent analytical, problem-solving, and organizational skills. Exceptional communication skills with the ability to collaborate effectively across diverse teams. Proficiency in PowerPoint, Google Suite, JIRA or other related project management tools Ability to work independently and as part of a team in a fast-paced environment Detail oriented, problem solver & resourceful Next Steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please submit your application in English . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

At Salesloft, our People Operations Coordinator is foundational to a high-performing People team. Each coordinator embeds with their assigned business function(s) (e.g., Engineering, Marketing, Sales) to provide full employee lifecycle support, from offer through exit.

Location: Mississauga, Ontario Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: This role provides senior-level HRIS support, solutions and coverage, ensuring continuity of day-to-day HR systems operations while supporting ongoing HR technology initiatives. The Sr. HRIS Analyst acts as a trusted HRIS partner to HR, Payroll, and IT, stabilizing current core HR technology operations. The role provides support for HR transformation efforts, including business process optimization and system readiness for emerging technologies (e.g., SuccessFactors to Workday). Key Responsibilities: HRIS Operations & Module Support Serve as the primary HRIS partner for core HCM modules (primarily SAP SuccessFactors Employee Central, Compensation, Recruiting, Onboarding, Payroll, Talent modules and Learning technologies). Provide hands-on configuration, troubleshooting, and support across the employee lifecycle. Support HR and Payroll teams with issue resolution, data corrections, and system inquiries. Support planning and launch of annual cycles namely Employee Objective Setting, Compensation Planning, template configuration and mass-change file uploads. Provide guidance and system training to administrators, program owners, and other platform users. System Enhancements, Releases & Integrations Manage and execute system changes including configuration updates, releases, enhancements, and integrations. Support HR system integrations and data feeds using middleware or APIs (e.g., Dell Boomi, SAP CPI, file-based integrations). Partner with IT and vendors to resolve defects, manage incidents, and coordinate fixes. Identify new or under-utilized system capabilities, including embedded AI and automation features, to continually improve functionality and user workflows Data Management, Security & Compliance Perform data migration activities, mass uploads, data mapping, and validation. Maintain Role-Based Permissions (RBP), workflow rules, MDF objects, and foundation objects. Conduct data audits, support compliance activities, and ensure data integrity across systems. Testing & Change Support Lead and execute testing activities including SIT, UAT, regression, and end-to-end testing. Support HR-led initiatives such as compensation planning cycles, reporting changes, and process updates. Document changes, processes, and configuration decisions for continuity and audit readiness. Reporting & Insights Support standard and ad hoc reporting across HRIS platforms. Assist with dashboards, audits, and workforce analytics using SuccessFactors reporting and/or Power BI. Partner with HR stakeholders to translate reporting needs into system solutions. Future-State Readiness Contribute to migration preparation activities such as data cleanup, configuration rationalization, and reporting alignment. Other Duties as Assigned Required Skills & Qualifications: 5-7+ years of senior HRIS experience in large enterprise environments. Bachelor’s degree in HR, Information Systems, Business, or a related field Strong hands-on experience with SAP SuccessFactors, especially Employee Central, including backend. Workday experience (support, reporting, security, migration activities). Experience with REST APIs, HR system integrations, data feeds, and/or middleware. Proven experience supporting HRIS operations during high-volume, business-critical periods. Strong testing, data validation, and troubleshooting skills. Ability to operate independently with minimal ramp-up. Preferred Experience: Experience supporting compensation cycles, payroll, or time & attendance integrations. Experience supporting HR transformations or platform transitions. Experience with Python and web services; ServiceNow HR case management exposure. Master's degree preferred but not required. #LI-TW1 #LI-Hybrid   Corp - D Professional - 3 PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $84,000 - $105,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Spain; Portugal; Poland; Hungary; Czechia Action1 is an autonomous patch management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes, it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party application patching, Action1 helps organizations eliminate routine work, reduce ransomware and security risks, and protect the digital employee experience. It provides real-time vulnerability assessment and remediation across remote and on-site endpoints without requiring a VPN, while peer-to-peer patch distribution reduces bandwidth use on local networks. In 2026, Action1 was recognized as the fastest-growing founder-led cybersecurity company in America on the Inc. 5000. Action1 is led by industry veterans Alex Vovk and Mike Walters, American entrepreneurs who founded Netwrix, which has grown into an industry-leading, multibillion-dollar cybersecurity company. The Role We are looking for a senior Applied AI Engineer to join Operations and improve how our business teams work. You will work directly with Support, Finance, Sales Ops, HR, IT, and Legal to turn repetitive tasks and disconnected workflows into reliable AI-powered tools and automations. We build AI to solve real problems, not to follow hype or impress investors. You will investigate how work gets done, propose improvements, and own technical decisions and delivery. We expect you to take initiative, deliver useful results quickly, and improve solutions through short iterations and feedback. What you’ll do Work with teams to understand their workflows, find bottlenecks, and propose improvements. Agree process changes with the COO and relevant teams before implementation. Build AI tools and automations that connect business systems and handle tasks such as document processing or ticket triage. Deliver working versions quickly and improve them through feedback. Prioritize opportunities by time saved, error reduction, and risk. Measure whether solutions deliver those benefits, reduce costs, and are actually used. Run and support what you build. Test AI outputs, keep integrations reliable as systems change, and manage failures, latency, and cost. Protect customer and employee data through limited access, minimal exposure, and redaction before model calls. Work with IT and Security on safeguards, audit trails, and human review where needed. Evaluate AI tools and vendors, and recommend when to use an existing solution versus building one. Document workflows and runbooks, train teams to use the solutions, and help them identify and request further automations. What we’re looking for 4+ years in operations engineering, business systems, automation, or a similar role, with 1+ years building production LLM or AI-enabled workflows. Hands-on experience with workflow automation platforms and REST APIs, webhooks, JSON, and OAuth. Strong working knowledge of prompt design, retrieval-augmented generation, and agent/tool-use patterns. Proficiency in Python or JavaScript, and comfort with cloud services; AWS preferred. Experience with at least one major business system, such as NetSuite, Salesforce or ServiceNow. Ability to translate business needs into technical solutions and explain trade-offs to non-technical leaders. Sound judgment and practical knowledge of AI security, privacy, and data governance, including least-privilege access, sensitive-data protection, data minimization, and approval controls for sensitive actions. Nice to have Experience with Microsoft 365 / Teams integrations and Microsoft Graph. Background in finance, revenue, or support operations processes. Familiarity with process mining, BI tools, or SQL. Experience with SOC 2, ISO 27001, or similar compliance frameworks. Relevant AWS, Azure, or security certifications. Familiarity with IT management, RMM, or endpoint security concepts. Experience shipping software with coding agents such as Claude Code or Codex, including harnesses, development loops, reusable skills, and context and specification management. Hands-on ownership of production backend services/APIs, with practical database and container experience. Systematic AI evaluation using datasets, metrics, baselines, reproducible experiments, and regression detection. Deeper ML foundations, statistical experimentation, and model training or fine-tuning. Experience with runtime isolation and sandboxing for sensitive execution. What Success Looks Like First 30 days: Understand key workflows and systems, and deliver a prioritized automation backlog First 90 days: Ship 3-5 production automations or integrations with measured impact, and publish AI usage and data-handling standards First year: Establish a repeatable intake-to-deployment process, show clear gains in hours saved and error reduction, and make AI tooling a trusted part of daily operations How We Measure Impact Hours saved, cycle-time reduction, error and rework rates, automation reliability (uptime and failure rate), AI cost per task, and stakeholder satisfaction. Benefits Fully remote work with flexibility to support your work-life balance. A collaborative environment that empowers you to own your domain and implement best practices. Stable income, benefits, flexible working hours, and opportunities for career advancement. Friendly, professional colleagues who are eager to support you and help you grow. Engaging challenges and opportunities to make a meaningful impact.

Location: Ghent, Belgium D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an Onsite Support Engineer to provide hands-on IT support in a dynamic client environment in Ghent, Belgium . Tasks and Responsibilities Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals Troubleshoot and resolve incidents and service requests Support user onboarding, equipment setup, and standard workplace technologies Document activities and resolutions in the ticketing system Work closely with internal IT teams and stakeholders Take ownership of issues and support changing priorities in a fast-paced environment Provide professional and customer-focused support to end users Contribute to continuous service improvement Requirements 2+ years of experience in IT Support, Desktop Support, or Onsite Support Strong troubleshooting skills in Windows environments and standard workplace technologies Experience with ticketing systems such as ServiceNow or similar Excellent communication and customer service skills Proactive, adaptable, and comfortable working in a dynamic environment Ability to work independently and take ownership of issues Genuine interest in developing within an onsite IT support role Fluent English required; Dutch, Flemish, or French is a strong advantage Flexibility to occasionally support outside standard working hours if needed Experience in regulated environments such as GxP is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?

Location: Remote - Mexico Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Payroll Analyst II (US and Mexico Payroll). About the job This position is needed to support US and Mexico payroll operations. Join our team as a Payroll Analyst based in Mexico to bridge cross-border operations and drive payroll accuracy across both Mexico and the US. You will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce. If you thrive in dynamic, cross-functional environments and enjoy solving complex multi-country payroll challenges, this is your opportunity to make a direct impact. Responsibilities In this role, you’ll: Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity. Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico. Provide operational coverage and backup support across Americas regional payroll cycles as needed. Perform detailed biweekly payroll audits alongside US team members to verify all transactions are processed and reported accurately. Cultivate positive working relationships with internal stakeholders by providing timely payroll support and operational feedback. Resolve employee inquiries submitted through ServiceNow promptly and professionally, meeting established SLAs. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years of experience processing payroll for the US Previous Workday Payroll processing experience Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act. Excellent written, and verbal communication skills in English Intermediate Excel Proficiency Desired: PAYO certification FPC or CPP ADP Smart Compliance or OSV Sphere (or similar platform) experience Location This role will be remote, and based in Mexico. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - Mexico Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Payroll Analyst II (Colombia and LATAM Payroll) About the job This position is needed to support Colombia and LATAM payroll operations. Twilio is growing rapidly and seeking an experienced Payroll Analyst to support Colombia payroll operations. The person in this role will deliver first in class payroll service to our employees, ensure compliance, accuracy and timely delivery of payroll related tasks and support projects across a number of jurisdictions. Responsibilities In this role, you’ll: Work directly with the payroll vendor on end-to-end Colombia payroll execution. Support the full-cycle, gross-to-net processing across regular cycles, off-cycle payments, final settlements (liquidaciones), and statutory benefit payouts (prima, cesantías, and intereses). Ensure mandatory filings and timely remittances via PILA, electronic payroll reporting (Nómina Electrónica) to the DIAN, and monitor local labor legislation to maintain full regulatory alignment. Resolve employee inquiries regarding deductions, withholdings, and benefits. Partner with the accounting team during month-end close by delivering accurate gross-to-net payroll reports, accrual data, and variance explanations to assist with their audit reviews and journal entries. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3yrs+ of experience managing payroll processing for Colombia with working experience in accounting Expertise in Colombian labor, tax, and social security regulations Experience in Workday, UKG, or similar global payroll platforms Experience with ServiceNow or similar ticketing systems Excellent written, and verbal communication skills in English Desired: Experience with processing equity transactions. Payroll processing in jurisdictions outside Colombia Location This role will be remote, and based in Mexico. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Tokyo, Japan About Workato Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com . Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities Qualifications / Experience / Technical Skills REQUIRED: Ability to communicate in Japanese fluently to engage and support customers (JLPT N1 level) Proficiency in reading and writing English. 1–3 years of experience in the IT industry, troubleshooting and responding to customer inquiries. Or fresh graduates with a degree in Computer Engineering, Computer Science, Information Technology, or a related technical field. PREFERRED: General knowledge of integration/automation technology A degree in Computer Engineering, Computer Science, or Information Technology or equivalent experience Some knowledge of business applications (e.g. Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite) Soft Skills / Personal Characteristics Exceptional team player with strong analytical, communication and interpersonal skills Excellent organization and time management skills Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately Excellent client management, showing empathy and understanding Keen to learn new applications and software Growth mindset, ability to iterate, and design-thinking approach to problem-solving Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments A passion for and belief in the power of automation to drive business value. 仕事内容 急成長中の日本チームに加わる優秀なプロダクトサポートアナリストを募集しています。 この役割では、顧客が最高のサポート体験を得られるよう努め、顧客の問題を深く理解し、的確に問題を特定し、迅速で実用的な解決策や創造的なソリューションを提供することが求められます。 具体的な業務内容: 日本市場の顧客に対する製品サポートを提供 問題のデバッグおよび解決策・ソリューションの提案 エラーや原因を特定し、必要なアクション項目を完了までのトラッキングする 製品のバグや要望を効果的に管理するため、さまざまなチームと調整を行う ユーザーリクエストやインシデントへの対応、問題追跡をメールやチケットシステムを通じて迅速に実施 必要に応じて、社内チームや外部のアプリケーションサポートチームと協力して問題を解決 プロダクトチームと連携し、修正が計画され、実施されるようフォローアップする 問題に関する状況をビジネスユーザー、マネジメントチーム、その他ステークホルダーに共有する 顧客の問題に対する解決策を文書化し、ナレッジベースにて共有する。サポートするアプリケーションに関する機能的および技術的な専門知識をチームメンバーと共有する。 必要に応じた追加業務 応募条件 必須条件 日本語で流暢にコミュニケーションを行い、顧客をサポートできる能力（JLPT N1レベル） 英語の読み書き能力 IT業界での1～3年の経験（トラブルシューティングや顧客対応の経験）。またはコンピュータ工学、コンピュータサイエンス、情報技術、関連する技術分野の学位を持つ新卒者 歓迎条件 統合技術や自動化技術に関する一般的な知識 コンピュータ工学、コンピュータサイエンス、情報技術の学位、または同等の経験 ビジネスアプリケーションに関する基本知識（例: Salesforce、Google、QuickBooks、Infusionsoft、Dropbox、Box、Microsoft Outlook、Shopify、Xero） 求める人物像/スキル 分析力、コミュニケーション能力、対人スキルが優れたチームプレイヤー 優れた組織力とタイムマネジメントスキルをお持ちの方 独立して業務を遂行できるが、適切なタイミングでエスカレーションできる感覚を持ち合わせる方 クライアント管理に優れ、共感と思いやりを示せる方 新しいアプリケーションやソフトウェアを学ぶ意欲をお持ちの方 成長志向で、問題解決において反復とデザイン思考アプローチを実践できる方 曖昧で急速に変化する環境で働くことに抵抗がないアントレプレナーシップを持つ方 自動化がビジネス価値を生み出す力を持つと信じ、その実現に情熱を持つ方 (REQ ID: 2992)

Location: Gurugram, Haryana, India NEOLYTIX  ·  INCREDIBLY Platform Configuration Analyst InCredibly Platform Configuration  |  Non-Ops  |  Gurugram DEPARTMENT Non-Ops EXPERIENCE 2–5 Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO Manager ⚠  US Shift: This role operates on a US-aligned shift from our Gurugram office. Consistent availability during US business hours is required. Apply only if you can commit to this onsite. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. InCredibly is the platform we built to run our credentialing, enrollment, and licensing operations: a rules-driven system that manages workflows, documents, timelines, and payer requirements across thousands of providers. The platform is configurable by design. Payer requirements, document checklists, follow-up protocols, and workflow variants live in a rules layer and knowledge base, not in code. When the rules are right, the platform does the work. When they are missing or wrong, people do it by hand. This role owns that rules layer. This is not a delivery role and not a development role. You are the person who decides how the platform thinks. Half the job is keeping the knowledge base accurate. The other half is turning what our operations team knows into configuration the platform can execute: workflow rules, stage templates, gate conditions, validation rules, and defaults that reduce manual work for analysts on the floor. What You Will Do 1. Knowledge Base & Rules Management Build and maintain the platform knowledge base: document checklists, validation rules, follow-up protocols, and workflow defaults, structured so the system acts on them rather than as prose for a human to read. Author configuration rules by work type, category, and variant. Keep them current as operational requirements evolve. Own the flag queue: triage issues raised by analysts, fix them, and route changes through the change-request approval workflow. 2. Workflow Configuration Translate operational patterns into workflow configuration: stage sequences, variant rules, SLA adjustments, gate requirements, and follow-up cadences. Design and test configuration changes before they go live. Version your changes, document why you made them, and maintain a clean audit trail. Coordinate with operations leads to understand process changes and translate them into updated configuration. 3. Schema & Data Model Partnership Work with the engineering team when a real-world rule does not fit the existing schema. Spot the mismatch, articulate why, and propose the change with enough context for a developer to act on it. Use SQL to validate your own work and verify data accuracy before changes hit production. 4. Measurement & Training Track what your rules do: reductions in manual touches, rework, and first-pass failures. Propose the next configuration improvement candidates from this data. Write SOPs by work type and brief analysts on how configuration changes affect their workflows. You write for people who will run the process, not for a file. What You Bring Must-Have 2 to 5 years configuring rules, data, or workflows in an enterprise platform. Backgrounds that translate well: benefit or provider configuration in payer systems (Facets, QNXT, HealthRules, Amisys), EHR application analysis (Epic, Oracle Health, Meditech), enterprise SaaS administration (Salesforce, ServiceNow, Workday, Pega), or business rules engine configuration. A demonstrated ability to take an unstructured source document, a policy, a set of requirements, an email thread, and decompose it into fields, conditions, exceptions, and checklists. You will be asked to show this in a work sample. Version control and change discipline: you document why you made a change, test before you push, and own the outcome when something breaks downstream. Clear written English. Other people will run the SOPs and playbooks you write. Strong Preference Experience with configurable workflow engines, BPM platforms, or business rules engines where you designed the rules, not just executed them. JIRA: used for managing configuration change requests, flag queues, and work tracking alongside engineering and operations teams. BPMN 2.0 awareness: ability to read and interpret process flow diagrams and translate them into platform workflow configuration. Prior experience working with US clients or in a US time-zone overlap model. Experience across more than one platform or system type: the ability to map a rule from one configuration environment to another. Nice-to-Have Exposure to US healthcare operations, RCM workflows, or provider credentialing and enrollment. Familiarity with credentialing technology platforms such as symplr, Modio Health, Medallion, or similar. Salesforce, ServiceNow, or Workday administration certification. Epic certification or formal Facets/QNXT training. Who You Are You see structure in a document that most people read as prose. A requirements page is a schema to you before it is a process. You break things before calling a configuration complete, because you have actually tested it. You write documentation that the person after you can follow without asking questions. You push back on vague requirements because you know what happens when a rule is ambiguous and live. Eligibility Criteria Education: Graduate degree in any discipline. Computer science, information systems, or a business-adjacent field is an advantage but not required. Shift: US-aligned shift, onsite in Gurugram. Consistent availability during US business hours is required from day one. Notice Period: 60 to 90 days is typical for this profile. Please state your notice period clearly. Performance Expectations What success looks like: First 90 days: domain immersion complete. Playbooks, checklists, and follow-up defaults are live for the highest-volume work types. You own the flag queue and the change-request workflow. 6 months: your first configuration improvements are in production and measured. Analysts treat the knowledge base as the source of truth rather than their own notes. 12 months: the rules layer, not analyst memory, drives most routine work. You are defining the next configuration roadmap with the Manager. Hiring Process Stage 1: Application review. Include a short note with your CV (150 to 200 words): describe one rule, template, or configuration you built that removed manual work. What was the source? How did you structure it? What happened after it went live? Applications with the note are reviewed first. Stage 2: TA screening call (20 minutes). Role fit & configuration background. Stage 3: Work sample (90-minute take-home, mandatory). You receive a business rules document and structure it into fields, conditions, checklists, and gate conditions. Skippable by nothing. Stage 4: Hiring manager interview with the Product Owner covering your work sample output and configuration approach. Stage 5: Domain and technical interview with Operations Leadership and Engineering. Stage 6: Offer. Why Join Neolytix Greenfield Ownership You define the rules layer of a live platform used in production every day. Not maintaining someone else's configuration. Not a ticket queue. Direct Access You work with the Product Owner and Operations Leadership directly. No multi-layer hierarchy between you and the decision. Domain You Can Learn US healthcare and credentialing operations are taught by the team. The configuration aptitude is what we hire for. Product Trajectory InCredibly is moving toward standalone software licensing. The person who defines how the platform encodes rules grows with it.

Location: Riyadh, Saudi Arabia; Cairo, Egypt; Dubai, United Arab Emirates; New Delhi, India Job Summary We are seeking a highly skilled IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant/Developer with hands-on experience in designing, customizing, and implementing enterprise event management and AIOps solutions. The ideal candidate will be responsible for developing customized solutions based on customer requirements, implementing automation, and creating Netcool Impact policies to support advanced event correlation and scenario-based event processing. The successful candidate should possess strong technical expertise in IBM Watson AIOps, Netcool Operations Insight, Netcool Impact, OMNIbus, event integration, and automation, along with excellent problem-solving and customer engagement skills. Key Responsibilities Design, develop, and implement IBM Watson AIOps and IBM Netcool Operations Insight (NOI) solutions. Analyze customer requirements and translate them into scalable technical solutions. Customize IBM Watson AIOps and NOI components to meet customer-specific operational requirements. Develop and maintain Netcool Impact policies for: Event enrichment Event correlation Event suppression Event automation Scenario-based event processing Business logic implementation Create policy-driven workflows to reduce alert noise and improve operational efficiency. Integrate IBM NOI with monitoring tools and third-party systems using REST APIs, JDBC, SNMP, Webhooks, Kafka, or other supported interfaces. Configure and customize IBM Netcool OMNIbus ObjectServer and probes. Develop automation workflows using IBM Watson AIOps Event Manager. Perform event mapping, event normalization, and event enrichment. Implement topology-aware event correlation where applicable. Develop dashboards, reports, and operational views. Troubleshoot and resolve issues related to IBM Watson AIOps and NOI components. Optimize system performance and improve event processing efficiency. Prepare technical documentation, solution designs, implementation guides, and operational runbooks. Provide technical support during implementation, testing, and production rollout. Work closely with customers, architects, and support teams throughout the project lifecycle. Requirements Required Technical Skills IBM Technologies IBM Watson AIOps IBM Netcool Operations Insight (NOI) IBM Netcool Impact IBM Netcool OMNIbus IBM Event Manager IBM Agile Service Manager (ASM) IBM Cloud Pak for AIOps (preferred) Development Skills Netcool Impact Policy Development JavaScript (Impact Policies) SQL REST APIs XML / JSON Shell Scripting (Linux) Python (preferred) Integration Skills SNMP Web Services REST API Integration JDBC Kafka Webhooks Message Queues Infrastructure Knowledge Linux Administration Red Hat OpenShift Docker / Kubernetes Networking Fundamentals TCP/IP SSL Certificates Required Experience 5+ years of experience with IBM Netcool products. 3+ years of experience with IBM Watson AIOps or IBM Cloud Pak for AIOps. Proven experience developing Netcool Impact policies. Experience implementing event correlation and event automation solutions. Experience integrating enterprise monitoring platforms into IBM NOI. Strong troubleshooting and debugging skills. Experience working in production support environments. Experience with customer-facing solution implementation projects. Preferred Qualifications IBM Watson AIOps Certification. IBM Netcool Certification. Experience with OpenShift and Kubernetes. Experience integrating ServiceNow, Maximo, or enterprise ITSM platforms. Knowledge of DevOps, CI/CD, and automation tools. Familiarity with AI-driven event analytics and anomaly detection. Soft Skills Excellent analytical and problem-solving skills. Strong verbal and written communication. Ability to work independently and as part of a team. Customer-focused approach with strong stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent industry experience will also be considered. Preferred Candidate Profile The ideal candidate should have deep expertise in IBM Watson AIOps and Netcool technologies, with a proven ability to develop customized solutions and Netcool Impact policies that automate event management, reduce operational noise, and address complex customer requirements. Experience in designing scenario-based event correlation and automation workflows within enterprise environments is highly desirable.

Location: USA Workplace: Remote Solvd Inc. is a technology services company that helps enterprises build and scale with AI. We operate through three business units: Core AI, Cloud, and Agentic Engineering. Together, they bring deep engineering expertise and an outcome-first mindset to help clients reimagine how they build, operate, and grow, turning the promise of AI into real, measurable business impact. We are looking for a self-driven, entrepreneurial sales hunter to expand Solvd's client base with new enterprise logos. You will stay ahead of market and technology trends, understand the challenges and priorities of our target customers, and translate them into opportunities that drive real business outcomes. You will generate pipeline through every available channel, including marketing-led campaigns, industry conferences and events, technology and alliance partnerships, and targeted outreach. You will own each opportunity strategically from first conversation through contract signature. That means building a deep understanding of customer needs, articulating Solvd's value proposition with clarity and conviction, and bringing together the right internal teams to shape outcome-driven solutions. Success in this role is measured not only by deals won, but by clients who see value early and become long-term partners. WHAT YOU'LL DO New Logo Prospecting and Pipeline Generation - Identify, target, and engage new enterprise and upper mid-market clients across priority industries. - Generate pipeline through all channels: outbound prospecting, marketing campaigns, account-based marketing, conferences, industry events, and partner ecosystems (hyperscalers, AI platform providers, and technology partners). - Build and execute a disciplined target account plan grounded in market research and customer insight. End-to-End Deal Ownership - Own the full sales cycle: discovery, qualification, proposal, pricing, negotiation, and closure. - Engage senior stakeholders (C Level execs and line-of-business leaders) and build trusted relationships across the buying group. - Sell on value, connecting Solvd's capabilities across AI, agentic engineering, digital, data, and cloud to the client's business priorities and measurable outcomes. - Lead the commercial process, including MSAs, SOWs, procurement, and legal discussions, in partnership with internal finance and legal teams. Customer Relationships and Thought Leadership - Build strong, trusted relationships with client stakeholders, acting as their advocate within Solvd. - Share Solvd's point of view on AI, agentic engineering, and digital transformation with customers and prospects. - Represent Solvd at industry conferences, events, and forums, strengthening brand presence and converting conversations into qualified opportunities. - Bring market and customer insights back to internal leaders, sharing a clear point of view on market trends, competitive dynamics, and emerging demand. Cross-Functional Collaboration - Partner with solution architects, delivery leaders, and practice teams across Agentic Engineering to ensure outcome-driven solutioning. - Work with Engineering teams to shape and build service offerings that meet evolving customer requirements. - Collaborate with Marketing on campaigns, account-based marketing, and event strategy to drive targeted demand. - Work with alliance and partnership teams to co-sell and build joint pipeline. Sales Discipline and Forecasting - Maintain strong CRM discipline, keeping all opportunities, activities, and forecasts accurate and up to date. - Provide reliable pipeline reviews and quarterly forecasts to leadership. Account Ownership and Transition - Own each new account for six months after closure, ensuring a successful delivery start and customer delight. - Identify early expansion opportunities and grow the initial engagement where possible. - Execute a structured handoff to the assigned Client Partner, including account plan, stakeholder map, and growth opportunities. WHAT YOU BRING - 10+ years of B2B sales experience in IT services, digital engineering, or consulting, with at least 6 years in a new logo (hunter) role. - Proven track record of consistently meeting or exceeding $3M to $4M annual new business quotas. - Demonstrated success closing services deals of $1M to $3M+ with enterprise clients. - Experience selling to C-level and senior technology and business leaders. - Deep domain knowledge of one or more target industries (e.g., insurance, financial services, healthcare, retail, travel and hospitality). - Solid understanding of AI, digital, data, and cloud services and the ability to discuss them credibly with clients. - Experience negotiating MSAs, SOWs, and commercial terms. - Exposure to Agentic Engineering and COTS (commercial off-the-shelf) products is strongly preferred. PREFERRED - Experience selling Digital, Modernization, Generative AI, or agentic solutions. - Established relationships with leading COTS (Salesforce, Adobe, ServiceNow, Shopify etc) or AI platform partners. - Familiarity with structured sales methodologies such as MEDDICC, Challenger, or Solution Selling. - Proficiency with Salesforce or similar CRM platforms. WHAT SUCCESS LOOKS LIKE Success in this role will be measured against three primary KPIs: 1. New Logo Bookings - Target: $2 million in Year 1; $3 million annually from Year 2 onward. - Measurement: Total signed contract value (bookings) from new logos closed within the fiscal year. 2. New Logo Acquisition - Target: At least one new logo per quarter, totaling four or more annually. - Measurement: New clients with a signed MSA and first SOW or purchase order, with no Solvd revenue in the prior 24 months. 3. Qualified Pipeline Coverage - Target: Maintain qualified pipeline at 3× the annual bookings target—$6 million in Year 1 and $9 million from Year 2 onward. - Measurement: Value of opportunities in the CRM that meet agreed qualification criteria, such as MEDDICC, reviewed monthly. SUPPORTING PERFORMANCE INDICATORS The following indicators will be reviewed quarterly: - Win rate: Achieve a win rate of 25% or higher on qualified opportunities. - Account handoff quality: Support client satisfaction and account growth during the six-month ownership period, with a documented handoff to the Client Partner. - Forecast accuracy: Maintain quarterly bookings forecasts within ±10% of committed bookings. YOUR FIRST YEAR - First 90 days: Build a target account plan, engage marketing and partner channels, and develop $3M+ of qualified pipeline. - First 6 months: Close the first new logo and reach full 3x pipeline coverage. - First 12 months: Deliver $2M in net new revenue and 4+ new logos, with each account successfully transitioned to a Client Partner. WHAT WE OFFER - Competitive base salary plus a compelling commission plan. - Comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan, and paid time off. - The opportunity to build a book of business in one of the fastest-growing areas of technology. - Direct access to leadership and a collaborative, entrepreneurial culture. When you join Solvd, you'll… - Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation. - Be part of a global team with equal opportunities for collaboration across continents and cultures. - Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards. Ready to make an impact? If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together. Solvd is an equal opportunity employer.