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Location: Philippines About the role: We’re looking for a proactive and detail-oriented Project Manager to help with administrative tasks, support all internal business streams, and work directly with our client partners. This role is ideal for someone who thrives in a fast-paced, dynamic environment and has a strong passion for both organization and client satisfaction. Responsibilities: Manage day-to-day administrative tasks such as scheduling meetings, organizing files, and preparing reports for management. Oversee internal project management tools to ensure tasks and deliverables are on track. Assist in onboarding new clients, ensuring that contracts and statements of work (SOWs) are processed promptly. Prepare and organize documents, decks, and presentations for internal and client-facing meetings. Coordinate multiple projects across different business streams, ensuring alignment with timelines, budgets, and KPIs. Manage project timelines, workflows, and resources to deliver campaigns on time. Communicate project progress and updates to internal teams and external clients regularly. Identify potential risks and proactively work with teams to mitigate them. Serve as a key point of contact for clients to provide status updates and assist with day-to-day inquiries. Collaborate closely with client partners to understand their needs and ensure the timely delivery of services. Ensure client satisfaction by responding to questions, concerns, and requests in a timely and professional manner. Gather client feedback to continuously improve service delivery and campaign outcomes. Act as a liaison between various departments including creative, strategy, and performance teams to ensure seamless project execution. Support the account management team in maintaining strong relationships with clients and helping deliver high-quality marketing campaigns. Participate in team meetings to align on project goals, milestones, and responsibilities. Help track and measure key performance indicators (KPIs) for both client campaigns and internal operations. Assist in preparing performance reports and analytics to share with clients. Organize and maintain accurate records for all projects, including client information, timelines, and deliverables. Ideal candidate profile 3-5 years of project management experience, preferably in a marketing or agency environment. Exceptional attention to detail, with the ability to manage multiple projects simultaneously. Excellent verbal and written communication skills; able to work effectively with clients and cross-functional teams. Proficient in project management software (e.g., Asana, Monday.com) and G-Suite. Ability to work efficiently under tight deadlines while maintaining a high level of accuracy and professionalism. A proactive mindset with the ability to anticipate needs and offer creative solutions. Demonstrated experience in client-facing roles, with a passion for delivering exceptional service. Compensation: The compensation range is $1,000-$1,500 USD a month. This role is a contracted role, candidates should be prepared to operate as self-employed contractors. Location: All of our team is working completely remotely. Yes, that’s right! Work remotely from wherever you want! We’ll make sure your working experience is as comfortable as possible!

Location: Manila, Philippines About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Advantage HQ is looking for a Senior Media Buyer who can take ownership of growth across a portfolio of e-commerce clients. This is a strategic, client-facing role. You will be responsible for understanding each client's business, developing the paid media strategy, identifying growth opportunities, and working with Media Analysts, Creative Strategists, and other internal teams to turn that strategy into measurable results. You will be expected to think beyond campaign metrics. The strongest Senior Media Buyers understand how media connects to the broader customer journey, creative, offers, funnel performance, and business economics. You will have significant ownership over your clients and will be expected to bring recommendations, challenge assumptions, and identify opportunities before the client has to ask. What You'll Own Own the paid media strategy You will develop and lead paid media strategies across platforms such as Meta, Google, TikTok, Snapchat, and other relevant channels. You will determine where to allocate budget, how to structure campaigns, which audiences and creative angles to prioritize, and where additional investment can create profitable growth. You will balance short-term performance with the longer-term goal of building a scalable acquisition engine. Drive account performance You will work closely with Media Analysts to monitor performance, identify trends, diagnose problems, and make decisions that improve efficiency and growth. You will be accountable for understanding the reasons behind performance changes, not simply reporting what happened. You will know when to scale, when to test, when to pull back, and when the problem sits outside the media account itself. Think beyond the media account You will analyze the broader customer journey and identify opportunities across the funnel. This may include landing pages, conversion rates, offers, pricing, checkout experience, creative, customer retention, and post-purchase behavior. You will work with cross-functional teams to turn these insights into practical recommendations for clients. Lead testing and experimentation You will develop a structured testing roadmap across audiences, creative, offers, messaging, campaign structures, and other growth levers. You will evaluate test results based on business impact and use those learnings to inform future strategy. You will avoid testing for the sake of activity and focus on experiments that can meaningfully improve performance. Partner with Creative You will work closely with Creative Strategists to identify creative opportunities based on media performance, customer behavior, and market insights. You will help translate performance data into clear creative briefs and recommendations and use creative performance to inform future media strategy. Own client relationships You will serve as a strategic partner to your clients, building relationships based on trust, expertise, and results. You will lead strategic conversations, present performance insights, explain recommendations clearly, and help clients understand the decisions behind the strategy. You will be comfortable challenging a client's assumptions when the data supports a different direction. Identify growth opportunities You will continuously look for opportunities to increase client growth and account value. This could include new channels, new audiences, new offers, creative opportunities, funnel improvements, or changes to the broader acquisition strategy. You are expected to bring ideas to the table rather than waiting for direction. Who You Are You are an experienced performance marketer who understands e-commerce from the perspective of both media and business growth. You can look at an account and understand not only what the numbers are saying, but what they mean and what should happen next. You are strategic enough to lead client conversations but hands-on enough to understand campaign mechanics and challenge the details when necessary. You are commercially minded. You understand that a strong media account is not defined by a good CTR or low CPA alone. You care about profitable growth, customer economics, conversion, retention, and the client's broader business objectives. You are comfortable working with ambiguity and taking ownership of your accounts. You do not wait for someone else to identify the next opportunity. You use data, technology, and AI to improve the speed and quality of your decision-making. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Significant experience managing e-commerce clients is required Strong hands-on experience with Meta, Google, and TikTok, with additional platform experience such as Snapchat or X being valuable Experience managing significant advertising budgets Demonstrated ability to develop and execute paid media strategies that drive measurable business growth Strong understanding of funnel performance, conversion rates, customer acquisition economics, and e-commerce metrics Experience with creative testing, offer testing, and landing page or funnel optimization Experience working closely with Creative, Analytics, Growth, or other cross-functional teams Strong client-facing and presentation skills Experience creating and presenting strategic recommendations to senior stakeholders Strong analytical, problem-solving, and communication skills Why Join Advantage HQ You will work with ambitious consumer brands and have the opportunity to influence growth beyond the boundaries of a traditional media buying role. You will have access to experienced media, creative, growth, and technology teams, as well as proprietary data and tools such as Meteoric AI. You will have meaningful ownership over your clients and the opportunity to test new ideas, identify growth opportunities, and develop strategies across the broader customer acquisition system. For the right person, this role can also provide a path into media leadership, strategy, or broader growth responsibilities. Compensation & Location $30,000 - $70,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by owning e-commerce growth, developing high-impact media strategies, solving complex performance challenges, and becoming a strategic partner to ambitious consumer brands, we'd love to hear from you.

Location: Rio de Janeiro, Brazil About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Advantage HQ is looking for a Senior Media Buyer who can take ownership of growth across a portfolio of e-commerce clients. This is a strategic, client-facing role. You will be responsible for understanding each client's business, developing the paid media strategy, identifying growth opportunities, and working with Media Analysts, Creative Strategists, and other internal teams to turn that strategy into measurable results. You will be expected to think beyond campaign metrics. The strongest Senior Media Buyers understand how media connects to the broader customer journey, creative, offers, funnel performance, and business economics. You will have significant ownership over your clients and will be expected to bring recommendations, challenge assumptions, and identify opportunities before the client has to ask. What You'll Own Own the paid media strategy You will develop and lead paid media strategies across platforms such as Meta, Google, TikTok, Snapchat, and other relevant channels. You will determine where to allocate budget, how to structure campaigns, which audiences and creative angles to prioritize, and where additional investment can create profitable growth. You will balance short-term performance with the longer-term goal of building a scalable acquisition engine. Drive account performance You will work closely with Media Analysts to monitor performance, identify trends, diagnose problems, and make decisions that improve efficiency and growth. You will be accountable for understanding the reasons behind performance changes, not simply reporting what happened. You will know when to scale, when to test, when to pull back, and when the problem sits outside the media account itself. Think beyond the media account You will analyze the broader customer journey and identify opportunities across the funnel. This may include landing pages, conversion rates, offers, pricing, checkout experience, creative, customer retention, and post-purchase behavior. You will work with cross-functional teams to turn these insights into practical recommendations for clients. Lead testing and experimentation You will develop a structured testing roadmap across audiences, creative, offers, messaging, campaign structures, and other growth levers. You will evaluate test results based on business impact and use those learnings to inform future strategy. You will avoid testing for the sake of activity and focus on experiments that can meaningfully improve performance. Partner with Creative You will work closely with Creative Strategists to identify creative opportunities based on media performance, customer behavior, and market insights. You will help translate performance data into clear creative briefs and recommendations and use creative performance to inform future media strategy. Own client relationships You will serve as a strategic partner to your clients, building relationships based on trust, expertise, and results. You will lead strategic conversations, present performance insights, explain recommendations clearly, and help clients understand the decisions behind the strategy. You will be comfortable challenging a client's assumptions when the data supports a different direction. Identify growth opportunities You will continuously look for opportunities to increase client growth and account value. This could include new channels, new audiences, new offers, creative opportunities, funnel improvements, or changes to the broader acquisition strategy. You are expected to bring ideas to the table rather than waiting for direction. Who You Are You are an experienced performance marketer who understands e-commerce from the perspective of both media and business growth. You can look at an account and understand not only what the numbers are saying, but what they mean and what should happen next. You are strategic enough to lead client conversations but hands-on enough to understand campaign mechanics and challenge the details when necessary. You are commercially minded. You understand that a strong media account is not defined by a good CTR or low CPA alone. You care about profitable growth, customer economics, conversion, retention, and the client's broader business objectives. You are comfortable working with ambiguity and taking ownership of your accounts. You do not wait for someone else to identify the next opportunity. You use data, technology, and AI to improve the speed and quality of your decision-making. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Significant experience managing e-commerce clients is required Strong hands-on experience with Meta, Google, and TikTok, with additional platform experience such as Snapchat or X being valuable Experience managing significant advertising budgets Demonstrated ability to develop and execute paid media strategies that drive measurable business growth Strong understanding of funnel performance, conversion rates, customer acquisition economics, and e-commerce metrics Experience with creative testing, offer testing, and landing page or funnel optimization Experience working closely with Creative, Analytics, Growth, or other cross-functional teams Strong client-facing and presentation skills Experience creating and presenting strategic recommendations to senior stakeholders Strong analytical, problem-solving, and communication skills Why Join Advantage HQ You will work with ambitious consumer brands and have the opportunity to influence growth beyond the boundaries of a traditional media buying role. You will have access to experienced media, creative, growth, and technology teams, as well as proprietary data and tools such as Meteoric AI. You will have meaningful ownership over your clients and the opportunity to test new ideas, identify growth opportunities, and develop strategies across the broader customer acquisition system. For the right person, this role can also provide a path into media leadership, strategy, or broader growth responsibilities. Compensation & Location $30,000 - $70,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by owning e-commerce growth, developing high-impact media strategies, solving complex performance challenges, and becoming a strategic partner to ambitious consumer brands, we'd love to hear from you.

Location: São Paulo, Brazil About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Advantage HQ is looking for a Senior Media Buyer who can take ownership of growth across a portfolio of e-commerce clients. This is a strategic, client-facing role. You will be responsible for understanding each client's business, developing the paid media strategy, identifying growth opportunities, and working with Media Analysts, Creative Strategists, and other internal teams to turn that strategy into measurable results. You will be expected to think beyond campaign metrics. The strongest Senior Media Buyers understand how media connects to the broader customer journey, creative, offers, funnel performance, and business economics. You will have significant ownership over your clients and will be expected to bring recommendations, challenge assumptions, and identify opportunities before the client has to ask. What You'll Own Own the paid media strategy You will develop and lead paid media strategies across platforms such as Meta, Google, TikTok, Snapchat, and other relevant channels. You will determine where to allocate budget, how to structure campaigns, which audiences and creative angles to prioritize, and where additional investment can create profitable growth. You will balance short-term performance with the longer-term goal of building a scalable acquisition engine. Drive account performance You will work closely with Media Analysts to monitor performance, identify trends, diagnose problems, and make decisions that improve efficiency and growth. You will be accountable for understanding the reasons behind performance changes, not simply reporting what happened. You will know when to scale, when to test, when to pull back, and when the problem sits outside the media account itself. Think beyond the media account You will analyze the broader customer journey and identify opportunities across the funnel. This may include landing pages, conversion rates, offers, pricing, checkout experience, creative, customer retention, and post-purchase behavior. You will work with cross-functional teams to turn these insights into practical recommendations for clients. Lead testing and experimentation You will develop a structured testing roadmap across audiences, creative, offers, messaging, campaign structures, and other growth levers. You will evaluate test results based on business impact and use those learnings to inform future strategy. You will avoid testing for the sake of activity and focus on experiments that can meaningfully improve performance. Partner with Creative You will work closely with Creative Strategists to identify creative opportunities based on media performance, customer behavior, and market insights. You will help translate performance data into clear creative briefs and recommendations and use creative performance to inform future media strategy. Own client relationships You will serve as a strategic partner to your clients, building relationships based on trust, expertise, and results. You will lead strategic conversations, present performance insights, explain recommendations clearly, and help clients understand the decisions behind the strategy. You will be comfortable challenging a client's assumptions when the data supports a different direction. Identify growth opportunities You will continuously look for opportunities to increase client growth and account value. This could include new channels, new audiences, new offers, creative opportunities, funnel improvements, or changes to the broader acquisition strategy. You are expected to bring ideas to the table rather than waiting for direction. Who You Are You are an experienced performance marketer who understands e-commerce from the perspective of both media and business growth. You can look at an account and understand not only what the numbers are saying, but what they mean and what should happen next. You are strategic enough to lead client conversations but hands-on enough to understand campaign mechanics and challenge the details when necessary. You are commercially minded. You understand that a strong media account is not defined by a good CTR or low CPA alone. You care about profitable growth, customer economics, conversion, retention, and the client's broader business objectives. You are comfortable working with ambiguity and taking ownership of your accounts. You do not wait for someone else to identify the next opportunity. You use data, technology, and AI to improve the speed and quality of your decision-making. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Significant experience managing e-commerce clients is required Strong hands-on experience with Meta, Google, and TikTok, with additional platform experience such as Snapchat or X being valuable Experience managing significant advertising budgets Demonstrated ability to develop and execute paid media strategies that drive measurable business growth Strong understanding of funnel performance, conversion rates, customer acquisition economics, and e-commerce metrics Experience with creative testing, offer testing, and landing page or funnel optimization Experience working closely with Creative, Analytics, Growth, or other cross-functional teams Strong client-facing and presentation skills Experience creating and presenting strategic recommendations to senior stakeholders Strong analytical, problem-solving, and communication skills Why Join Advantage HQ You will work with ambitious consumer brands and have the opportunity to influence growth beyond the boundaries of a traditional media buying role. You will have access to experienced media, creative, growth, and technology teams, as well as proprietary data and tools such as Meteoric AI. You will have meaningful ownership over your clients and the opportunity to test new ideas, identify growth opportunities, and develop strategies across the broader customer acquisition system. For the right person, this role can also provide a path into media leadership, strategy, or broader growth responsibilities. Compensation & Location $30,000 - $70,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by owning e-commerce growth, developing high-impact media strategies, solving complex performance challenges, and becoming a strategic partner to ambitious consumer brands, we'd love to hear from you.

Location: Rio de Janeiro, Brazil About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Advantage HQ is looking for a Senior Media Buyer who can take ownership of growth across a portfolio of e-commerce clients. This is a strategic, client-facing role. You will be responsible for understanding each client's business, developing the paid media strategy, identifying growth opportunities, and working with Media Analysts, Creative Strategists, and other internal teams to turn that strategy into measurable results. You will be expected to think beyond campaign metrics. The strongest Senior Media Buyers understand how media connects to the broader customer journey, creative, offers, funnel performance, and business economics. You will have significant ownership over your clients and will be expected to bring recommendations, challenge assumptions, and identify opportunities before the client has to ask. What You'll Own Own the paid media strategy You will develop and lead paid media strategies across platforms such as Meta, Google, TikTok, Snapchat, and other relevant channels. You will determine where to allocate budget, how to structure campaigns, which audiences and creative angles to prioritize, and where additional investment can create profitable growth. You will balance short-term performance with the longer-term goal of building a scalable acquisition engine. Drive account performance You will work closely with Media Analysts to monitor performance, identify trends, diagnose problems, and make decisions that improve efficiency and growth. You will be accountable for understanding the reasons behind performance changes, not simply reporting what happened. You will know when to scale, when to test, when to pull back, and when the problem sits outside the media account itself. Think beyond the media account You will analyze the broader customer journey and identify opportunities across the funnel. This may include landing pages, conversion rates, offers, pricing, checkout experience, creative, customer retention, and post-purchase behavior. You will work with cross-functional teams to turn these insights into practical recommendations for clients. Lead testing and experimentation You will develop a structured testing roadmap across audiences, creative, offers, messaging, campaign structures, and other growth levers. You will evaluate test results based on business impact and use those learnings to inform future strategy. You will avoid testing for the sake of activity and focus on experiments that can meaningfully improve performance. Partner with Creative You will work closely with Creative Strategists to identify creative opportunities based on media performance, customer behavior, and market insights. You will help translate performance data into clear creative briefs and recommendations and use creative performance to inform future media strategy. Own client relationships You will serve as a strategic partner to your clients, building relationships based on trust, expertise, and results. You will lead strategic conversations, present performance insights, explain recommendations clearly, and help clients understand the decisions behind the strategy. You will be comfortable challenging a client's assumptions when the data supports a different direction. Identify growth opportunities You will continuously look for opportunities to increase client growth and account value. This could include new channels, new audiences, new offers, creative opportunities, funnel improvements, or changes to the broader acquisition strategy. You are expected to bring ideas to the table rather than waiting for direction. Who You Are You are an experienced performance marketer who understands e-commerce from the perspective of both media and business growth. You can look at an account and understand not only what the numbers are saying, but what they mean and what should happen next. You are strategic enough to lead client conversations but hands-on enough to understand campaign mechanics and challenge the details when necessary. You are commercially minded. You understand that a strong media account is not defined by a good CTR or low CPA alone. You care about profitable growth, customer economics, conversion, retention, and the client's broader business objectives. You are comfortable working with ambiguity and taking ownership of your accounts. You do not wait for someone else to identify the next opportunity. You use data, technology, and AI to improve the speed and quality of your decision-making. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Significant experience managing e-commerce clients is required Strong hands-on experience with Meta, Google, and TikTok, with additional platform experience such as Snapchat or X being valuable Experience managing significant advertising budgets Demonstrated ability to develop and execute paid media strategies that drive measurable business growth Strong understanding of funnel performance, conversion rates, customer acquisition economics, and e-commerce metrics Experience with creative testing, offer testing, and landing page or funnel optimization Experience working closely with Creative, Analytics, Growth, or other cross-functional teams Strong client-facing and presentation skills Experience creating and presenting strategic recommendations to senior stakeholders Strong analytical, problem-solving, and communication skills Why Join Advantage HQ You will work with ambitious consumer brands and have the opportunity to influence growth beyond the boundaries of a traditional media buying role. You will have access to experienced media, creative, growth, and technology teams, as well as proprietary data and tools such as Meteoric AI. You will have meaningful ownership over your clients and the opportunity to test new ideas, identify growth opportunities, and develop strategies across the broader customer acquisition system. For the right person, this role can also provide a path into media leadership, strategy, or broader growth responsibilities. Compensation & Location $30,000 - $70,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by owning e-commerce growth, developing high-impact media strategies, solving complex performance challenges, and becoming a strategic partner to ambitious consumer brands, we'd love to hear from you.

Location: Georgia Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Armenia Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Brazil Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Argentina Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Serbia Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Uruguay Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurugram, Haryana, India NEOLYTIX Associate Director - RCM RCM  |  Credentialing  |  India Delivery Leadership DEPARTMENT Operations EXPERIENCE 16–20 Years LOCATION Gurugram (Onsite) REPORTS INTO CEO & COO About the Role The Associate Director, RCM Operations is Neolytix's senior-most delivery leader in India, accountable for the end-to-end performance of our RCM and Credentialing service lines. This is not a monitoring role. The AD owns the outcome: SLAs, quality, client satisfaction, team capability, and the P&L that sits behind every engagement. Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines. You will be the primary escalation authority for all delivery issues, the senior client-facing voice for operational matters, and the architect of how Neolytix's India delivery function scales. If you have spent your career running large healthcare operations at a high standard, know what great RCM and Credentialing delivery looks like from the floor up, and are ready to own both the number and the team, this is the role. Key Responsibilities 1. Delivery & SLA Ownership Own end-to-end SLA performance across RCM sub-functions: AR follow-up, billing, payment posting, charge posting, and denial management. Own Credentialing operations in full: provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows. Drive the operating cadence: daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution. Serve as the senior escalation authority for all delivery issues across both service lines, with direct accountability for resolution timelines. 2. Capacity Planning & P&L Own the India delivery P&L for RCM and Credentialing, managing cost-to-serve, billing realization, and margin targets. Lead headcount planning, capacity modeling, and resource allocation aligned to client volume commitments and pipeline. Partner with the COO on ramp-up plans for new client onboardings, covering hiring, training, and floor-readiness timelines. 3. Client Engagement & Retention Act as the senior operational partner for key clients, building trusted and long-term relationships with client-side stakeholders. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion discussions. Proactively surface delivery risks, drive resolution, and communicate transparently with client stakeholders before issues escalate. 4. People Leadership & Talent Development Lead, coach, and develop a multi-tier team: Operations Managers, Team Leads, and front-line specialists across RCM and Credentialing. Own succession planning, performance management cycles, and high-potential identification for the ops org. Partner with Talent Management on hiring, onboarding, and retention strategies for RCM and Credentialing talent. Build a performance culture grounded in accountability, continuous feedback, and professional growth. 5. Process Excellence & Technology Drive continuous improvement across both service lines using structured problem-solving approaches. Champion automation and technology adoption to improve throughput, reduce error rates, and lower cost-to-serve. Own SOPs, process documentation, and audit readiness across RCM and Credentialing workflows. Collaborate with analytics and technology teams to build performance visibility and reporting infrastructure. 6. Governance & Compliance Ensure all operations remain compliant with HIPAA, CMS guidelines, and payer-specific requirements. Own internal QA frameworks, audit processes, and remediation planning for both service lines. Maintain documentation standards and escalation protocols that support SSAE-18 and SOC 2 readiness. What You Bring Must-Have Full-time MBA / PGDM or equivalent postgraduate degree. 16 to 20 years in US healthcare revenue cycle management, with at least 5 years in a senior leadership role heading multi-functional delivery teams of 100+ FTEs. Demonstrated experience leading Credentialing operations at scale: provider enrollment, re-credentialing, CAQH, and payer contracting workflows. Strong command of RCM workflows across the full cycle: AR follow-up, billing, payment posting, charge posting, and denial management. Prior experience in a BPO, MSO, or KPO environment serving US healthcare providers. Proven P&L ownership: cost-to-serve management, headcount planning, and capacity modeling in a delivery environment. Ability to build and read operational dashboards, interpret KPIs, and drive decisions from data. Excellent communication with the ability to engage C-suite clients and internal leadership with equal fluency. Strong Preference Experience managing multi-geography delivery operations spanning India and Philippines. Familiarity with PM and EHR platforms: AdvancedMD, Athenahealth, Kareo, Epic, or Centricity. Track record of leading go-live transitions and new client onboarding at scale. Nice-to-Have Six Sigma or Lean certification. Exposure to AI-assisted workflows or automation tools within RCM environments. Experience in SSAE-18 / SOC 2 compliance environments. Eligibility Criteria Education: Full-time Postgraduate degree (MBA / PGDM or equivalent) mandatory. Part-time, correspondence, or distance-learning qualifications are not accepted. Communication: Excellent spoken and written English. Confident in client-facing calls, COO-level reporting, and written communication with US-based stakeholders. Work Mode: Onsite, Gurugram, 5 days a week. This is a floor-level leadership role; physical presence is required. Notice Period: Candidates available within 30 to 45 days preferred. Extensions considered for the right profile. Performance Expectations (KPIs) The AD, Operations will be measured on the following within the first 12 months: SLA achievement rate across RCM and Credentialing: 95%+ sustained over rolling 90 days. Net collection rate and AR days for RCM accounts under management, trending toward agreed benchmarks. Credentialing cycle time: first-pass provider enrollment within payer-committed timelines, zero expirable lapses. Client retention and satisfaction: no unplanned exits attributable to delivery performance. Team attrition (operations): managed within business continuity thresholds. Delivery margin: cost-to-serve within budget and P&L targets for both service lines. Audit and QA coverage: internal quality audits completed on schedule with remediation tracked to closure. Hiring Process Stage 1: Talent Management screening and profile review. Stage 2: Functional interview with COO covering delivery depth, P&L accountability, multi-LOB scope, and leadership approach. Stage 3: Leadership interview with CEO covering strategic fit, client philosophy, and team-building track record. Stage 4: Reference checks and offer. Why Join Neolytix High-Trust Ownership Own the full delivery function with direct access to the COO and CEO. No layers between your decisions and their impact. Scale & Scope Lead delivery across RCM and Credentialing for 270+ US provider organizations across hospital systems, group practices, and specialty clinics. Build What You Run Greenfield opportunity to standardize, automate, and shape how operations scales at Neolytix, including technology adoption and team structure. Competitive Package Compensation benchmarked to senior ops leadership in Delhi NCR, with performance incentives linked to delivery outcomes and margin targets.

Location: Gurgaon, India NEOLYTIX Assistant Manager, RCM Business Excellence Revenue Cycle Management  |  Governance & Performance  |  Gurugram DEPARTMENT RCM Business Excellence EXPERIENCE 6–8 Years LOCATION Gurugram (Onsite) SHIFT India Hours | US AM Overlap REPORTS INTO President & COO ⚠  This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do. If you want to go deeper into governance and analytics rather than climb an operations delivery ladder, read on. About the Role Neolytix is a US-headquartered healthcare managed services organization running RCM, credentialing, and provider services for 270+ provider organizations across the US. Our delivery teams operate from Gurugram, Manila, and Chicago. We are creating a new seat: Assistant Manager, RCM Business Excellence. This is the founding role of an independent governance function. You will sit alongside delivery, not inside it: your mandate is to define what good process looks like for every RCM account, measure whether it actually happens, and give leadership numbers they can act on. Quality assurance reports to you. You define the metrics, own the cadence, and build the function as it scales. The shift is India business hours with overlap into the US morning for leadership reviews. This is not a night shift role. If you have spent your RCM career on a night shift at a BPO, that changes here. What You Will Own 1. Process SLA Conformance Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines, and aging thresholds. Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly. Flag risks proactively with proposed solutions before they breach SLAs. 2. Monthly Performance Insight Build the monthly performance pack from daily productivity and quality data. The standard: a reader can act on it without asking a follow-up question. Breaches carry a named owner and a resolution date. Last month's breaches are re-checked before new ones are raised. Contribute to weekly and monthly dashboards shared with delivery leadership and, where relevant, clients. 3. Quarterly Financial Review Analyse financial performance across all RCM accounts: charges, collections, AR aging, denial rate, net collection rate, and cost to collect. Present trends to senior leadership each quarter. You will be supported in building this, and expected to stand behind your conclusions when challenged. 4. Quality Function Ownership Line management of the Quality Lead and QA analysts. You own the sampling plan, audit calendar, scoring consistency, and auditor calibration. Ensure QA findings reach the floor and drive change, rather than living in a report. Audit team output for accuracy; identify recurring error patterns and drive corrective action. 5. Process Change Measurement When a new coding guideline, SOP, or process rule goes out, measure whether it was adopted and what it did to denials or rework. Rule issued, adoption measured, impact quantified, result fed back. Close the loop, do not just report the issuance. What You Bring Must-Have 6 to 8 years in US healthcare RCM operations, with hands-on exposure to AR and denials and a working understanding of how process failure shows up in revenue. Experience building a reporting, MIS, or business excellence function from scratch: defining the metrics, sourcing the data, establishing the cadence. Inheriting and running a function is not the same thing. Fluency in RCM financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one, not just report the number. Advanced Excel and working SQL. You use SQL to validate data, not to list it as a skill. Confidence presenting findings to senior leadership and holding a position when challenged. This means publishing numbers that make delivery look bad when the numbers say so. Strong Preference Six Sigma Green Belt or equivalent process excellence training you have actually applied to a live project, not just certified. Experience across multiple billing platforms (AdvancedMD, Athenahealth, Kareo, Epic, Centricity, or similar) and the data normalisation that comes with it. Prior management of a small quality or audit team. Power BI familiarity, though the analytics team owns the front end. Nice-to-Have Healthcare analytics firm or BPO process excellence background. Experience designing and running an MIS reporting function in a US RCM environment. Exposure to SSAE-18 or SOC 2 audit readiness in an RCM context. Who You Are You publish findings that make the delivery team look bad, and you sleep fine afterward. If you soften conclusions to keep the peace, this is the wrong seat. You build something and then measure whether it worked. The artifact is not the point; the change it produced is. You ask what a number means before you report it. A chart that describes what happened is the beginning of the work, not the end. You would rather be right and uncomfortable than comfortable and wrong. Eligibility Criteria Education: Graduate degree, any discipline. An analytical or healthcare-adjacent background is preferred. Communication: Excellent spoken and written English. You will present to the COO and CEO quarterly. Communication below this standard will not progress past the screening stage. Shift: India business hours with US morning overlap for leadership reviews. Onsite, Gurugram. Notice Period: Up to 60 days preferred. Beyond 60 days considered only for an exceptional profile. Performance Expectations What success looks like across the first year: Day 30: a current-state assessment published that honestly names what can and cannot be measured today. No softening. Day 60: SLA conformance tracking live for strategic accounts. Day 90: SLA conformance extended to the full RCM book. Month 3 onward: monthly performance pack running reliably. Leadership reads it and acts on it. Year 1: four quarterly financial reviews delivered and defended, MIS Analyst hired and producing independently, at least one process change closed end to end with adoption measured and impact quantified. End of year 1: the business argues from your numbers rather than about them. Career Path This is the founding seat of a function, not a standalone role. Business excellence and governance are established career tracks in RCM that run to Director and VP level at the large players. We are building ours from its first hire. Now AM, RCM Business Excellence RCM book: quality and MIS 12–18 Months Manager Team of 3–5; governance across RCM Next Senior Manager / AD Governance across service lines Beyond Director / VP, Business Excellence The function at company scale The move to Manager is earned against stated milestones, not time served. The rungs beyond it describe where the function is heading as the business grows. Hiring Process Stage 1: TA screening call (30 minutes). Role fit, domain depth check, and shift confirmation. Stage 2: Functional interview with the COO (45 to 60 minutes). Process knowledge, multi-account RCM experience, measurement approach, and how you handle findings that are unwelcome. Stage 3: Analytical exercise. A take-home case using real account data with a genuine deterioration in it. You have 3 days to complete it. We are watching whether you reach for root cause or describe the chart. Stage 4: Conversation with the CEO (45 minutes). Scope discussion, career trajectory, and how you think about building a governance function. Stage 5: Reference checks (minimum 2 calls). Specifically: an occasion when this person delivered findings that were unwelcome, and what happened next. Stage 6: Offer. Why Join Neolytix Founding Seat of a Function You own this from its first hire. The metrics, the cadence, the standard: none of it exists yet. That is rare at this level and reads strongly on a CV. Scope from Day One The whole RCM book, not one account or one process. At AM level in most RCM organisations you own a slice. Here you own the view across all of it. Day Shift, Not Night India business hours with US morning overlap. Not a night shift role. If you have spent your career on a night shift, this changes here. AI Makes This More Important As automation absorbs transactional delivery work, the measurement and governance layer becomes a larger share of the organisation. We are building an RCM platform now, and its analyst roles report into this function.

Location: Gurugram, Haryana, India NEOLYTIX  ·  INCREDIBLY Platform Configuration Analyst InCredibly Platform Configuration  |  Non-Ops  |  Gurugram DEPARTMENT Non-Ops EXPERIENCE 2–5 Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO Manager ⚠  US Shift: This role operates on a US-aligned shift from our Gurugram office. Consistent availability during US business hours is required. Apply only if you can commit to this onsite. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. InCredibly is the platform we built to run our credentialing, enrollment, and licensing operations: a rules-driven system that manages workflows, documents, timelines, and payer requirements across thousands of providers. The platform is configurable by design. Payer requirements, document checklists, follow-up protocols, and workflow variants live in a rules layer and knowledge base, not in code. When the rules are right, the platform does the work. When they are missing or wrong, people do it by hand. This role owns that rules layer. This is not a delivery role and not a development role. You are the person who decides how the platform thinks. Half the job is keeping the knowledge base accurate. The other half is turning what our operations team knows into configuration the platform can execute: workflow rules, stage templates, gate conditions, validation rules, and defaults that reduce manual work for analysts on the floor. What You Will Do 1. Knowledge Base & Rules Management Build and maintain the platform knowledge base: document checklists, validation rules, follow-up protocols, and workflow defaults, structured so the system acts on them rather than as prose for a human to read. Author configuration rules by work type, category, and variant. Keep them current as operational requirements evolve. Own the flag queue: triage issues raised by analysts, fix them, and route changes through the change-request approval workflow. 2. Workflow Configuration Translate operational patterns into workflow configuration: stage sequences, variant rules, SLA adjustments, gate requirements, and follow-up cadences. Design and test configuration changes before they go live. Version your changes, document why you made them, and maintain a clean audit trail. Coordinate with operations leads to understand process changes and translate them into updated configuration. 3. Schema & Data Model Partnership Work with the engineering team when a real-world rule does not fit the existing schema. Spot the mismatch, articulate why, and propose the change with enough context for a developer to act on it. Use SQL to validate your own work and verify data accuracy before changes hit production. 4. Measurement & Training Track what your rules do: reductions in manual touches, rework, and first-pass failures. Propose the next configuration improvement candidates from this data. Write SOPs by work type and brief analysts on how configuration changes affect their workflows. You write for people who will run the process, not for a file. What You Bring Must-Have 2 to 5 years configuring rules, data, or workflows in an enterprise platform. Backgrounds that translate well: benefit or provider configuration in payer systems (Facets, QNXT, HealthRules, Amisys), EHR application analysis (Epic, Oracle Health, Meditech), enterprise SaaS administration (Salesforce, ServiceNow, Workday, Pega), or business rules engine configuration. A demonstrated ability to take an unstructured source document, a policy, a set of requirements, an email thread, and decompose it into fields, conditions, exceptions, and checklists. You will be asked to show this in a work sample. Basic SQL: you use it to query, validate, and reconcile data. Not a course listing. Version control and change discipline: you document why you made a change, test before you push, and own the outcome when something breaks downstream. Clear written English. Other people will run the SOPs and playbooks you write. Strong Preference Experience with configurable workflow engines, BPM platforms, or business rules engines where you designed the rules, not just executed them. JIRA: used for managing configuration change requests, flag queues, and work tracking alongside engineering and operations teams. BPMN 2.0 awareness: ability to read and interpret process flow diagrams and translate them into platform workflow configuration. Prior experience working with US clients or in a US time-zone overlap model. Experience across more than one platform or system type: the ability to map a rule from one configuration environment to another. Nice-to-Have Exposure to US healthcare operations, RCM workflows, or provider credentialing and enrollment. Familiarity with credentialing technology platforms such as symplr, Modio Health, Medallion, or similar. Salesforce, ServiceNow, or Workday administration certification. Epic certification or formal Facets/QNXT training. Who You Are You see structure in a document that most people read as prose. A requirements page is a schema to you before it is a process. You break things before calling a configuration complete, because you have actually tested it. You write documentation that the person after you can follow without asking questions. You push back on vague requirements because you know what happens when a rule is ambiguous and live. Eligibility Criteria Education: Graduate degree in any discipline. Computer science, information systems, or a business-adjacent field is an advantage but not required. SQL: actively used for validation and data checking, not just listed as a skill. Assessed in the work sample. Shift: US-aligned shift, onsite in Gurugram. Consistent availability during US business hours is required from day one. Notice Period: 60 to 90 days is typical for this profile. Please state your notice period clearly. Performance Expectations What success looks like: First 90 days: domain immersion complete. Playbooks, checklists, and follow-up defaults are live for the highest-volume work types. You own the flag queue and the change-request workflow. 6 months: your first configuration improvements are in production and measured. Analysts treat the knowledge base as the source of truth rather than their own notes. 12 months: the rules layer, not analyst memory, drives most routine work. You are defining the next configuration roadmap with the Manager. Hiring Process Stage 1: Application review. Include a short note with your CV (150 to 200 words): describe one rule, template, or configuration you built that removed manual work. What was the source? How did you structure it? What happened after it went live? Applications with the note are reviewed first. Stage 2: TA screening call (20 minutes). Role fit, configuration background, and SQL usage check. Stage 3: Work sample (90-minute take-home, mandatory). You receive a business rules document and structure it into fields, conditions, checklists, and gate conditions. Skippable by nothing. Stage 4: Hiring manager interview with the Product Owner covering your work sample output and configuration approach. Stage 5: Domain and technical interview with Operations Leadership and Engineering. Stage 6: Offer. Why Join Neolytix Greenfield Ownership You define the rules layer of a live platform used in production every day. Not maintaining someone else's configuration. Not a ticket queue. Direct Access You work with the Product Owner and Operations Leadership directly. No multi-layer hierarchy between you and the decision. Domain You Can Learn US healthcare and credentialing operations are taught by the team. The configuration aptitude is what we hire for. Product Trajectory InCredibly is moving toward standalone software licensing. The person who defines how the platform encodes rules grows with it.