Вакансии

Location: Austin; US Remote Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role We’re hiring Senior Solutions Engineers to build Synthesia’s pre-sales function in North America, focusing on Mountain, Central, and West regions. This is a founding role: you’ll be one of the first SEs, shaping the playbook, tooling, and best practices as we scale, not following an established model. If you’re excited by building while scaling, we’d love to hear from you. As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you’ll take what you learn in the field back to Product. This is an incredible opportunity to join us as we become a multi-product company for the first time and continue to scale across North America. We're ideally looking for someone based in Austin, where we have an office, for this role, but welcome remote candidates to apply. Sales cycle ownership - Co-plan and execute discovery calls to understand customer requirements, their technical environment, and current business challenges. - Design and deliver compelling demonstrations that solve customer problems, quantify the value of solving those problems, and tell a clear, credible story of how Synthesia solves them better than anything else. - Understand and overcome technical objections and integration concerns; identify blockers early and develop solution paths with customers. - Support stakeholder workshops that connect Synthesia to the buyer’s broader technology strategy on complex, multi-stakeholder deals. - Partner with Account Executives to define account and deal strategy, advise on competitive positioning, assess opportunity stage, and forecast your book of business for leadership. Demo excellence - Design and execute repeatable demo methodologies that prove Synthesia’s business value quickly, whether the customer is deploying Studio at scale, designing Roleplay Sessions for skill building, or integrating Interactive Avatars into their product. - Identify, build relationships with, and actively empower executive champions within customer organizations so they can advocate for Synthesia internally. - Develop and maintain reusable assets across demo environments, use cases, integration templates, objections, and industry playbooks, brought to life directly in Synthesia’s platform. - Support POC and pilot readouts as a business narrative, not a feature tour, learning to bring storytelling and executive presence to the room as you grow into more senior conversations. - Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments. Product and industry expertise - Maintain deep expertise on Synthesia’s platform capabilities across all product lines, roadmap, and positioning to highlight value-driving use cases. - Develop deep vertical knowledge, establishing yourself as a subject matter expert and building trust with executive buyers. - Stay ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from current, static methods to interactive practice and measurable skill development. Ecosystem collaboration - Product: share customer and prospect product and competitive feedback with pre-sales leadership and Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap. - Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards. - Customer Success: brief Customer Success on technical context and champion relationships at handoff, so your POCs and pilots convert cleanly into production deployments. - Enablement: review and enhance enablement content based on what works best in preparing team members for client engagements, and deliver and evaluate certification as needed to accelerate understanding in the commercial team. What we’re looking for - We expect this person to have a minimum of 5+ years experience in pre-sales, solutions engineering, or customer-facing technical experience at SaaS companies. - Strong consultative discovery, stakeholder management, and communication skills, with the ability to engage credibly with both executive decision-makers (CHRO, CLO, Head of L&D, CTO) and technical audiences (IT, security, developers). - Technical depth in at least one area (creation flows, APIs, integrations such as LMS, HCM, CRM, and identity, security, or compliance) and a willingness to learn quickly across domains. - Fluency with sales methodologies such as MEDDPICC and Command of the Message, and comfort translating technical requirements into business value and ROI conversations. - A problem-solving approach built on gathering requirements, asking clarifying questions, and adapting solutions to customer needs. - Excellent business and technical presentation skills, in person and remote, and the ability to explain complex AI and integration concepts clearly to both technical and non-technical audiences. - Self-motivated and organized, with the ability to manage multiple POCs, demos, and customer conversations simultaneously while meeting deadlines. - A collaborative mindset; you thrive working with AEs, Product, Customer Success, and other teams to drive customer and company success. - Product orientation and genuine curiosity about how customers use technology. - Willingness to travel to visit key customers for discovery, executive conversations, and on-site demos. We’d be particularly excited if - You're a MEDDPICC & Command of the Message expert. - You bring experience with video AI. Compensation This is a Senior Solutions Engineer position, and we expect to pay between $211,197 and $257,901 OTE (on-target earnings), split 70% base / 30% variable, with the variable portion paid quarterly.

Location: Москва Наша команда создаёт платформу для подключения внешних AI-агентов и навыков к AI-ассистенту СберБизнес. Это новый продукт, который позволит предпринимателям решать бизнес-задачи (работа с документами, договорами, маркетплейсами, HR-аналитика и тд) через единый чат-интерфейс, не переключаясь между десятками сервисов.  Проект стартует с нуля, и у вас будет возможность повлиять на архитектуру, клиентский путь и бизнес-логику продукта с первых дней. Обязанности * выявление требований, разработка и согласование требований к программному обеспечению * управление требованиями на всём жизненном цикле разработки ПО * подготовка спецификаций и написание технической документации (User Stories, Use Cases, диаграммы последовательности, API-контракты, архитектурные решения) * коммуникация между командами: координация взаимодействия внутри своей команды и со смежными подразделениями для эффективного выполнения поставленных задач * проработка архитектурных решений  * декомпозиция и постановка задач разработчикам * помощь в подготовке тест-кейсов * активное участие в планировании спринтов и продуктовых бэклогов (Agile/Scrum, Kanban). Требования * опыт описания и моделирования бизнес-процессов с использованием нотаций UML (sequence diagram) или BPMN, формулировки системных и функциональных требований * опыт написания технической и пользовательской документации * опыт проектирования реляционных баз данных или уверенное знание принципов проектирования, базовые знания SQL * опыт проектирования интеграционных взаимодействий с нуля: как синхронных (REST, MCP, A2A), так и асинхронных (очереди сообщений — Kafka). Понимание паттернов обмена и механизмов обработки ошибок. * способность быстро разбираться в сложных технических вопросах и обеспечивать передачу необходимой информации другим участникам команды * умение структурировать информацию, описывать сложные вещи простым и понятным языком * умение работать в команде: дружелюбность и открытость к взаимодействию, стремление к развитию * опыт работы с инструментами тестирования: Insomnia, Postman * уверенное владение инструментами для анализа и документирования: системы управления требованиями (Jira, Confluence, YouTrack), инструменты для построения диаграмм **(**[draw.io](http://draw.io/), Miro, Lucidchart, PlantUML). * опыт работы с AI/LLM-продуктами: понимание принципов работы агентов, оркестрации, контекста диалога, маршрутизации запросов. Условия * комфортный современный офис рядом с м. Кутузовская * офисный/гибридный формат работы * ежегодный пересмотр зарплаты, годовая премия * корпоративный спортзал и зоны отдыха * система обучения для профессионального и карьерного развития * расширенный полис ДМС с первого дня работы и страхование для семьи * программа ипотеки для сотрудников * бесплатная подписка СберПрайм+, скидки на продукты компаний-партнеров * вознаграждение за рекомендацию друзей в команду Сбера.

Location: Москва, гибрид, RU; Россия О команде Авито Товары — вертикаль Авито, которой каждый месяц пользуются миллионы людей. Мы помогаем пользователям покупать и продавать разные товары: личные вещи, электронику, стройматериалы и другие категории товаров. Какие задачи вас ждут: выстраивать новые процессы в рамках проектов и инициатив, контролировать их выполнение; анализировать текущие процессы и подходы в работе команды, находить возможности для оптимизации; контролировать и повышать эффективность ключевых функций; отвечать за эффективное использование бюджета; вести процессы годового и квартального целеполагания, планирования OKR; инициировать и вести ключевые проекты и процессы, которые помогают повышать продуктивность подразделения. Мы ждём, что вы: имеете опыт работы в консалтинге, аудите или проектном менеджменте от 2 лет; знаете основы финансовой отчётности и аналитики бизнес-метрик; выстраивали новые процессы с нуля в больших кросс-функциональных командах; имеете опыт изменения и внедрения процессов; используете MS Excel и макросы на продвинутом уровне; знаете принципы PMBOK и нотации описания бизнес-процессов: BPMN, IDEF0; владеете английским языком на уровне не ниже Upper-Intermediate, B2, письменно и устно; работали в Miro или похожих платформах; умеете выстраивать коммуникацию с разными участниками процесса и работать в активном темпе; самостоятельно принимаете решения в своей зоне ответственности; ориентируетесь на результат и профессиональное развитие; умеете инициировать изменения и адаптироваться к новым процессам; систематизируете информацию и структурируете процессы. Работа у нас — это: официальная заработная плата; график работы 5/2 с 9:00 до 18:00; гибридный формат работы; современный офис около метро «Белорусская»; расширенная забота о здоровье: ДМС, страхование жизни, онкострахование; сервис психологической поддержки, а также финансовые, юридические и ЗОЖ-консультации для вас и ваших близких; корпоративный спорт: групповые тренировки, велбиинг-приложение; спецпредложения от партнёров и скидки на сервисы Авито: бронирование жилья, услуги продвижения, ипотечное страхование; компенсация питания; развитие: обратная связь от руководителя и коллег, личный бюджет на обучение вне компании; индивидуальный план адаптации и наставник; IT-инструменты для эффективного выполнения задач; участие в работе над продуктами, которые команда развивает для пользователей; корпоративные мероприятия, тимбилдинги и игры на PlayStation 5.

Location: Remote At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018. Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they. We are looking for a Marketing Technical Project Manager to lead key marketing projects in close collaboration with Product and Analytics teams. The role requires a strong understanding of marketing technologies, analytics, and acquisition channels, with the ability to translate business needs into technical requirements and drive projects through implementation. What You’ll Do Lead end-to-end delivery of key marketing projects, from requirements gathering and prioritization to implementation, testing, and launch. Make day-to-day project decisions independently within the agreed scope or drives decision-making with leadership: prepare options and recommendations so stakeholders can make decisions quickly Provide regular, concise status reporting (progress, risks, blockers, decisions needed) and maintain project documentation. Work closely with Product, Analytics, and Performance Marketing teams to align technical solutions with marketing objectives. Coordinate marketing infrastructure projects, including tracking, attribution, analytics integrations, and marketing platform integrations. Translate marketing requirements into clear technical specifications, manage dependencies, and ensure timely delivery. Identify technical limitations, data quality issues, and opportunities to improve marketing processes and infrastructure. Coordinate testing and validation of implemented solutions to ensure they meet business requirements. What We’re Looking For Proven experience in technical project management, preferably in marketing technology, digital marketing, or product-related projects. Solid understanding of digital analytics and attribution, including Google Analytics (GA4), Amplitude, AppsFlyer , etc Strong knowledge of digital marketing channels, acquisition funnels, conversion tracking, and campaign measurement. Experience working with cross-functional teams, particularly Product, Analytics, and Performance Marketing. Ability to understand technical concepts, define requirements, and communicate effectively with both technical and business stakeholders. Strong organizational skills, ownership mindset, and ability to manage multiple projects simultaneously. Nice to Have Hands-on experience in performance marketing, user acquisition, or traffic management - a significant advantage. Experience in FinTech, e-commerce, banking, or other data-driven digital businesses . Familiarity with mobile attribution, MMPs, SDK integrations, APIs, and server-side tracking. Experience with marketing automation, CRM integrations, or conversion optimization projects. Experience with project management tools and practices (e.g., Jira, Confluence, Miro, roadmaps).

Location: Worldwide Workplace: remote Responsibilities:Collaborate closely with stakeholders to define product vision, strategy, and roadmap for admin panel development;Gather and prioritize requirements across multiple business domains, ensuring alignment with internal processes and goals;Translate stakeholder needs into clear user stories, acceptance criteria, and other product documentation;Work closely with the development team to ensure timely delivery of new features and enhancements;Conduct regular reviews and demos with stakeholders to gather feedback and validate progress;Act as a liaison between technical teams and various departments to ensure clear communication and shared understanding of requirements;Continuously prioritize and refine the product backlog based on feedback, dependencies, and evolving business needs;Support the development team in resolving blockers and ensuring smooth delivery;Actively participate in sprint planning, retrospectives, and other Agile ceremonies to drive continuous improvement and delivery excellence.Requirements:4+ years as a Business Analyst/Product Owner or similar;Strong analytical and problem-solving skills to understand complex business processes, identify issues, and propose effective solutions;Strong verbal and written communication skills to collaborate with software developers and other team members, and to extract relevant information for document creation;Ability to manage multiple stakeholder groups simultaneously;Ability to elicit, document, and manage functional and non-functional requirements;Knowledge of UML and BPMN notations;Good understanding of the Software Development Life Cycle (SDLC);Strong decomposition skills;Good knowledge of Atlassian Suite (Jira and Confluence);Experience in wireframing using Miro, draw.io, Balsamiq, or similar tools;Possession of a structured, process- and result-oriented approach, a practical way to solve problems.Nice to have:Experience in iGaming or Fintech domains;Experience working with complex admin panels or multi-department internal systems.We offer:High salary (plus performance bonuses and salary revision);Remote work;Work schedule: Mon-Fri (8 hours per day) with flexible starting hours;24 days holiday leave;Corporate English lessons;Exciting work challenges that allow you to grow to your full potential;A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience.

Управлять полным жизненным циклом фич – от формулировки и валидации бизнес-гипотезы до оценки реального экономического эффекта. Опыт в продуктовом менеджменте в веб-продуктах и приложениях с высоким трафиком от 3 лет.

Location: Europe; London Workplace: Remote Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. THE ROLE: We're looking for a Staff (L6) Product Designer to lead design for some of Synthesia's AI-native, agentic Sessions product surfaces. Sessions are the experiences where employees learn through conversation, companies lrun a survey at scale, and AI becomes a direct participant in how work gets done - not just a tool behind the scenes. This area is central to redefining what a video platform can be: moving upstream from content creation into workforce development, and making complex AI capabilities feel natural, trustworthy, and effective for everyday users. You'll operate as a senior IC: setting direction, influencing roadmap decisions, shaping bets with Product and Engineering leaders, and raising the craft bar. In practice, this role is about solving AI-native design problems, for example: - Designing real-time, conversational avatar experiences that feel engaging and natural - not robotic or gimmicky - for employees learning and practising skills at work. - Creating interaction patterns for AI-driven workflows that give users the right amount of control, transparency, and trust without overwhelming them with complexity. - Improving output quality through better structure, guidance, and feedback loops - helping users understand what the AI is doing, catch issues early, and iterate with confidence. - Working at the frontier where AI changes what "interaction" means, and the best patterns are genuinely still being invented. IN THIS ROLE YOU WILL: - Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration. - Set a design vision for our "Sessions" surface, and influence adjacent product areas to stay coherent. - Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it. - Prototype and test interaction models quickly - including novel agentic and conversational patterns - and know when high-fidelity matters. - Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences. YOU SHOULD APPLY IF YOU BRING: - Significant experience designing complex, high-usage product surfaces - ideally including AI-native products, agentic features, conversational interfaces, or products where the system takes meaningful autonomous action. - Strong craft in interaction design and visual design, and a track record of shipping work that measurably improves the product experience. - Comfort operating in ambiguity: you can turn unclear and fast-moving problem spaces into crisp direction, and you do not wait for perfect clarity. - Systems thinking: you understand how AI capabilities, model constraints, and product architecture shape what's actually possible in the UX - not just what looks good on a screen. - Excellent communication in design reviews and cross-functional decision-making contexts. - Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded. - A track record of tackling novel problems in maturing product spaces, and shaping the product from early-stage bets through to execution. - The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale. AT SYNTHESIA WE EXPECT EVERYONE TO: - Put the Customer First - Own it & Go Direct - Be Fast & Experimental - Make the Journey Fun You can read more about this in this public Notion page: https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 BENEFITS - A flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich. - 25 days of annual leave + public holidays in the country where you are based. - A generous referral scheme. - Work from home set up. - At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year! - A huge opportunity for career growth as you’ll help shape a market-defining product.

Location: London Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Europe remote or London hybrid THE ROLE: Synthesia is used by over 90% of the Fortune 100. The largest deployments now run thousands of creators across dozens of markets, languages, and compliance regimes. What decides whether those accounts expand or stall is not another avatar - it's whether admins, legal teams, and programme owners can actually stay in control. We're looking for a Staff (L6) Product Designer to own that layer end-to-end: workspace setup and governance, the content lifecycle, and the analytics and integrations that close the loop. This is the work that turns a proof of concept into a seven-figure renewal, and right now it is wide open. You'll operate as a senior IC: setting direction, influencing roadmap decisions (not just contributing), shaping bets with Product and Engineering leaders, and raising the bar on how we think about enterprise design problems. WHAT YOU'LL BE DOING: - Own the Enterprise surface end-to-end, from problem framing to shipped outcomes and iteration - often dealing with ambiguity. You'll reach out to the right stakeholders, get the right eyes in the room, and make decisions independently. - Design complex governance and compliance systems that give admins, legal teams, and compliance officers genuine control and transparency. Examples include: - Permission models and role hierarchies that scale across thousands of creators without collapsing into chaos. - Audit log experiences that make compliance auditable - not just for the system, but for the humans who need to understand what happened. - Workspace setup and identity workflows that integrate with real enterprise infrastructure (SSO, SCIM, MCP). - License and billing models that admins can actually understand and manage at scale. - Analytics and reporting that tell admins whether their deployment is working as intended. - Work with technical constraints and possibilities. You'll develop fluency in APIs, widget architectures, developer hub patterns, and how backend systems shape what's actually achievable in the UX. You're not designing in isolation from engineering - you're designing in partnership with it. - Drive pragmatic iteration. You'll scope ruthlessly, build POCs to get signal early, and iterate based on what you learn from enterprise customers. - Set a design vision for our Enterprise surface and influence adjacent product areas to stay coherent. As things scale across SSO, compliance, analytics, and billing, you're keeping the mental model consistent. YOU SHOULD APPLY IF YOU BRING: - Significant experience designing complex, large-scale product surfaces - ideally admin dashboards, governance layers, analytics platforms, or other domains where system thinking matters. - Technical fluency. You understand APIs, integrations, how services communicate, how widgets and developer hubs work. You can read a technical architecture doc and understand the constraints it creates for design. You don't need to be an engineer, but you think like one. - Systems thinking: not just about interaction flows, but about enterprise systems. You understand how identity systems, compliance regimes, and scale constraints shape what's actually possible in the UX. You think in mental models and multi-step workflows, not single screens. - Comfort operating in ambiguity: you can turn unclear and fast-moving problem spaces into crisp direction, and you do not wait for perfect clarity. - Excellent communication in design reviews and cross-functional decision-making contexts. - Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded. - The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale. AT SYNTHESIA WE EXPECT EVERYONE TO: - Put the Customer First - Own it & Go Direct - Be Fast & Experimental - Make the Journey Fun You can read more about this in this public Notion page: https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 BENEFITS - A flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich. - 25 days of annual leave + public holidays in the country where you are based. - A generous referral scheme. - Work from home set up. - At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year! - A huge opportunity for career growth as you’ll help shape a market-defining product.

Location: London Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ABOUT THE ROLE For years, avatars have been something you watch. You write a script, we render a video, someone presses play. That model has taken AI video a long way but it has a ceiling. A video can't answer a question. It can't read the room. It can't role-play a tough conversation and adapt when you push back. We're changing that. Interactive Avatars listen, talk, and respond in real time; inside your product, your website, or your internal tools. You bring the logic and the language model; we power the avatar layer: the speech, the expression, the listening, the sense that there's someone actually there. It's early. Interactive Avatars has just come out of closed beta, and the teams building on it are pushing it into places we didn't expect - AI sales reps, always-on support agents, interactive trainers, onboarding guides. We're hiring a Product Manager to own it and take it from beta to a platform that thousands of developers build on. This is a role with real scope. You'll help define what a real-time avatar API should be, the surface developers integrate against, the experience end users feel, and the commercial model that makes it a business. You'll work directly with the engineering and research teams building the real-time avatar stack, and with the design partners already live in the beta.   THE PROBLEM YOU'RE SOLVING Today, a developer who wants a lifelike, real-time avatar in their product has to stitch together a streaming pipeline, a rendering layer, an agent, and a set of hard real-time problems - latency, interruption handling, listening behavior, expressiveness, consistency across sessions, most of which have nothing to do with the product they're actually trying to build. We have the avatar technology and a working early version. What we need is a PM who can turn that into an API a developer can integrate in an afternoon, trust in production, and build a real business on top of, all while holding a quality bar high enough that the experience feels human, not uncanny.   WHAT YOU'LL BE DOING - Owning the end-to-end Interactive Avatar API. This is the developer-facing surface (SDK, integration patterns, docs), the real-time experience quality, and the path from closed beta to general availability, and defining what the roadmap looks like over the coming cycles - Getting close to the developers and teams building on the beta: understanding how they integrate, where the API fights them, which real-time behaviors make or break the experience, and what "production-ready" means to them - Translating that understanding into a clear product direction. What to build, in what order, and why, and keeping the team aligned as the strategy evolves - Working closely with the engineering and research teams building the real-time avatar stack; contributing clear specs, sound judgment on trade-offs (quality vs. latency vs. cost), and the context that helps them build the right thing the first time - Partnering with go-to-market and commercial teams to define how the API is packaged, priced, and sold - a real-time API has a fundamentally different business model from batch video, and shaping that is part of the job - Defining and tracking the metrics that tell us whether the product is working across adoption, integration success, real-time quality, reliability, and the commercial signals that prove it's a business WHO YOU ARE You've owned a developer-facing product before like an API, an SDK, or a platform and you know that the product is the developer experience. You understand that adoption is won or lost in the first hour of integration, and that trust is won or lost the first time something breaks in production. You build accordingly. You're comfortable in a space where the roadmap isn't fully formed. You don't need a clean brief to get started. You can talk to developers, watch them integrate, synthesize what you see, and come back with a point of view. You're also honest about what you don't know and willing to update when the evidence changes. You care about the detail, and you can hold a quality bar for something subjective and hard: a real-time avatar either feels present and responsive or it feels off, and the difference lives in latency, interruption handling, expressiveness, and consistency. You know how to make that bar concrete and defend it. You think commercially. A new API isn't just a technical surface. It's a business, and you have instincts (or scar tissue) around how developer products get adopted, packaged, and monetized. REQUIREMENTS: - 5+ years in product, with direct experience owning a developer-facing API, SDK, or platform product. The vertical doesn't matter, the platform depth does - Comfortable operating in an early-stage, 0→1 environment where discovery and delivery happen in parallel and the roadmap is still being shaped - Strong technical fluency: you can hold a credible conversation with engineers about real-time systems, latency, and integration trade-offs, and make good calls without needing every answer handed to you - Strong written communication: you can write a spec, a strategy doc, or an API design rationale that others can act on without a follow-up conversation - Real-time / streaming media, conversational AI, or applied-AI product experience is a strong plus but not a prerequisite. - Instinct for the commercial side of a developer product - adoption, packaging, and monetization is a plus. - Based in London or open to regular in-person time. OUR CULTURE At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. https://www.notion.so/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2?pvs=21   LOCATION Flexible, hybrid role based from our London office.   GLOBAL BENEFITS: - You will be compensated well with a generous salary and equity. - You get 25 days of annual leave + local holidays. - Regular team offsites where you’ll get to collaborate with the product & engineering team in person. - Work from home budget - Work from anywhere policy of 60 days per year - Generous referral scheme - Enhanced parental leave - maternity leave includes 16 weeks at full pay, and paternity leave includes 5 weeks at full pay (if your country’s government scheme offers more generous support, you receive whichever is greater—our enhanced policy or the local statutory benefit) BENEFITS SPECIFIC TO UK: - Private healthcare via AXA for you with a discount for dependants - 5% pension match - Team lunches Tuesday-Friday in the office - Flexible, hybrid role based from our London office.

Location: Worldwide Workplace: remote We’re looking for a proactive Project Manager to build and optimise processes across engineering teams focused on support and technical improvements.  This role is for someone who feels comfortable in a technical environment, can quickly understand how teams operate, analyse workflows, identify bottlenecks, and introduce structure where it’s needed.RequirementsIT Project Management: 1.5+ years of experience managing projects in IT, with strong project control and execution skills.Project planning and control: ability to manage project scope, timelines, resources, dependencies, risks, and changes to ensure predictable delivery.Process design: experience analyzing existing workflows, identifying bottlenecks, and designing or improving business and team processes.Agile methodologies: solid knowledge of Agile principles and hands-on experience with Scrum and Kanban.Stakeholder management: ability to communicate clearly with technical and non-technical stakeholders, manage expectations, facilitate meetings, and handle escalations.Tools: hands-on experience with JIRA, Confluence, and Miro for project management, documentation, and team collaboration.Ownership and adaptability: proactive and reliable approach, strong decision-making skills, high quality standards, transparency, and ability to stay effective in a changing environment.ResponsibilitiesManage projects end-to-end, ensuring agreed scope and timelines are met and any justified changes or delays are communicated and approved by stakeholders in advance.Maintain project governance and documentation: keep project documentation and JIRA items — epics, stories, tasks, and bugs — complete, structured, and up to date.Coordinate project ceremonies and communication: run kick-offs, regular project syncs, demos, sign-offs, handovers to operations, project closures, and timely escalations when required.Control scope, timelines, resources, risks, dependencies, and workload to maintain predictable delivery and proactively communicate capacity or resource constraints.Design and improve team processes: analyse workflows across engineering teams, identify inefficiencies, and contribute to corporate transformation initiatives related to tools, processes, and reporting.Use AI tools where appropriate to improve project management workflows, documentation, analysis, and day-to-day operational efficiency.We offerRemote work within the Cyprus time zone.High salary, performance bonuses, and salary revision.Mon–Fri, 8-hour working day with flexible starting hours.24 days of paid holiday leave.Corporate English lessons.Challenging projects and opportunities for professional growth.A strong team of like-minded professionals.

Задачи: — Преподавать английский язык в мини-группах и индивидуально. — Помогать студентам достигать устойчивого прогресса в изучении языка. — Работать в одном из удобных форматов: онлайн, очно или в комбинированном режиме. Требования: — Образование, связанное с языком: преподавание, лингвистика, филология или перевод. — Опыт преподавания английского языка от 3 лет. — Уровень владения языком: C1+/C2. — Высокая эмпатия и уверенный навык взаимодействия со студентами. — Умение заинтересовать студентов и объяснять сложные понятия просто. — Владение интерактивными онлайн-досками (например, Miro, Holst, FigJam). — Доступное время от 10 часов в неделю. — Любовь и умение работать со взрослыми студентами. Условия: — График: парт-тайм на старте (от 4-5 часов в неделю) с перспективой перехода на фул-тайм. — Три формата работы: онлайн, очный и совмещение. — Самые востребованные слоты для онлайн: Пн+Ср, Вт+Чт с 17:00 до 22:30 МСК, Сб+Вс 12:00-14:00. — Слоты для очного формата: Пн+Ср, Вт+Чт с 19:00 до 22:30 МСК в офисе школы (м.Дмитровская). — Ставка: от 1595 ₽/90 мин (очно), от 1300 ₽/90 мин (онлайн). — Повышенная ставка для обладателей CELTA, DELTA, CPE (A), IELTS (9.0). — Прозрачная система мотивации и уровней с ростом дохода. — Официальное оформление и ежегодный оплачиваемый отпуск. — Стабильная нагрузка круглый год. — Комфортные классы рядом с метро. — Профессиональный коллектив и поддержка руководства. — Онборд, тренинги, методическая поддержка, обширная база материалов. — Разговорный клуб с носителем. — Программа наставничества и возможность карьерного роста. — Защита от отмен занятий студентами. — Бесплатный доступ к онлайн-инструментам (Miro, Holst, Quizlet, Teach This, Twee, Enghub, Wordwall). — Минимум бюрократии и административной работы. — Доверие, уважение к инициативе и интерес к новым идеям. Кандидаты проходят три этапа: тестовое задание, собеседование и демо-урок.

Location: New York City Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Senior People Partner The Role We’re looking for a Senior People Partner to help shape our People strategy and execution as we scale. You’ll report to the HR Director and work closely with senior leaders across our customer organisation, acting as both a strategic advisor and a hands-on executor. You’ll build high-performing teams, spot emerging risks and opportunities early, and own the delivery of key people initiatives. What You’ll Do - Partner with leaders on organisational design, role clarity and how to structure for growth and impact - Use data and insights (attrition, engagement, performance, talent distribution) to build a clear picture of organisational health and set priorities - Advise and coach managers and leaders through complex people challenges, raising the bar on performance, feedback, accountability and talent development - Support talent management practices including succession planning, performance calibration and development of critical talent - Own the execution of key people initiatives from strategy through design and delivery, making sure they drive meaningful outcomes - Take a hands-on approach to complex performance, employee relations and organisational issues, using sound judgment and pragmatism - Partner with specialist teams (Talent, People Ops, Total Rewards) and use AI and automation to simplify people practices and improve decision-making We’d love to hear from you if you have - Significant experience as a People Partner, HR Business Partner or similar strategic HR role - First-hand experience of organisations scaling, with an understanding of what needs to evolve at different growth stages - A track record of advising senior leaders on organisational design, talent, performance and leadership decisions - Strong organisational diagnostic skills, with the ability to connect people data, business performance and leadership behaviour to find root causes - Commercial acumen, and the ability to understand how organisational decisions influence productivity and business outcomes - Experience handling complex performance and employee relations matters, balancing business needs, employee experience and risk - Excellent relationship-building and influencing skills, with the confidence to challenge senior stakeholders while maintaining trust - Strong written and spoken communication in English We’d be particularly excited if - You’ve worked in a high-growth technology, SaaS or AI business - You’re curious about how AI and technology can improve the way People teams and businesses operate - You’re comfortable building plans and executing them yourself, as well as advising on strategy

Location: Limassol, Cyprus Workplace: on-site Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations. We are looking for an experienced Delivery Manager to join our passionate team. The main purpose is to drive predictable, end-to-end Brand delivery through clear processes, transparent execution, realistic planning, and consistent ways of working across teams. You will own Brand delivery, partner closely with Product Delivery on shared initiatives, and connect Brand’s work with wider operations functions, including legal and finance. Your goal is to ensure reliable execution in managing and delivering projects. Job Responsibilities Delivery Management & Cross-Functional Coordination Own and drive the end-to-end delivery of Brand initiatives, managing plans, timelines, dependencies, and blockers to ensure work progresses predictably. Coordinate delivery across teams and functions, partnering closely with Product Delivery on shared initiatives and integrating Brand’s work into wider Operations processes, including Legal and Finance. Maintain visibility of delivery progress, risks, dependencies, and timelines across teams, ensuring plans and status updates remain accurate. Proactively identify and resolve cross-team dependencies, external blockers, and delivery risks to keep initiatives on track. Capacity Planning & Operational Excellence Design and implement a capacity planning framework tailored to Brand’s operating model, balancing strategic initiatives, business-as-usual activities, and support for other teams. Establish a consistent approach to estimating, decomposing, and prioritizing work, ensuring delivery plans and commitments are realistic and aligned with available capacity. Own and continuously improve Brand delivery processes, tools, and workflows to ensure they are clear, practical, scalable, and consistently applied. Define and maintain delivery metrics, ensure data quality, and use insights to identify bottlenecks, improve workflows, and strengthen delivery predictability. Delivery Standards & Team Enablement Establish clear delivery standards and drive their consistent application across Brand through Team Leads. Support Team Leads as they progressively take greater ownership of delivery within their teams, providing guidance and reinforcing effective planning, execution, and reporting practices. Drive continuous improvement in delivery practices across Brand, ensuring teams have the processes, tools, and support needed to deliver effectively and reliably. You’ll thrive here if you have 5+ years of experience in Delivery Management, Project Management or Program Management, in tech and/or cross-functional environments. Experience running delivery hands-on as a producer, not only through other people. Experience building a capacity planning approach where none existed, for a team with a mixed workload. Proven experience coordinating work across multiple teams, stakeholders and functions. Strong skills in planning, dependency management, risk management and delivery predictability. Enough understanding of software delivery, the development lifecycle and delivery metrics to partner credibly with Product. Experience of brand, marketing or creative delivery is a strong advantage. Ability to drive process improvements and encourage transparency within teams. Strong facilitation, communication and stakeholder management skills. Analytical and systems-thinking mindset, with the ability to operate in ambiguity and proactively identify gaps. Readiness to deeply understand the business, product and technical context. Experience with Jira, Confluence, Miro or similar tools. Upper-intermediate or higher level of English. Russian is a plus. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. EU passport. Opportunity to obtain an EU passport after 4 years of residence Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family Corporate mobile plan (unlimited in Cyprus with roaming included) Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Professional growth support: language courses, conferences, training programs, and coaching. Peer recognition program: receive and share kudos for great work. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free breakfasts and lunches in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities.

Location: London Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. THE ROLE As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.   WHAT YOU'LL DO - Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers - As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users - You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users - You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite - Ideal for an individual who wants to expand their career with a fast-growing software company WE’D LOVE TO HEAR FROM YOU IF YOU HAVE - Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS - Experience in managing a Book of Business along with KPIs - A track record in managing risk, forecasting, and identifying growth opportunities - Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services - Successfully onboarding new clients and building key relationships in the first critical months and beyond - Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance - Light video editing using the Synthesia platform - Retention and growth of our enterprise clients - Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities - You need to be fluent in English - Based in London. This is a hybrid role where you need to be in the office 3 days a week.   WE’D BE PARTICULARLY EXCITED IF - Experience at a fast-growing technology company - Familiarity with AI or video tools   COMPENSATION We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.

Location: Shanghai, China Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the player experience. We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints. That's where you come in. As a Senior Visual Design Artist on the global Publishing team for League of Legends: Wild Rift , you will help introduce the game to players, shaping how this game shows up in the world, how players experience it, and how the brand and live service evolve over time. You will serve as both a hands-on craft master and a strategic creative leader for Wild Rift Publishing, brand marketing, and player community experiences. In this role, you will define and execute the global visual identity for Wild Rift while driving community-centric art initiatives that deeply resonate with players and gamer culture. You will lead cross-disciplinary art teams, direct external agencies and vendors, and collaborate closely with Creative Directors, Brand Managers, and Game Teams. Success in this role requires a blend of exceptional visual design craft, player empathy, technical pipeline understanding, and a passion for fostering an active presence within the global gaming and creative community. You will report into the Manager, Content Production of the team. Responsibilities: Global Art Direction & Vision: Define, evolve, and drive the high-level artistic vision and visual style for Wild Rift publishing campaigns, moments, and product features. Brand Guardianship & Craft Execution: Design, implement, and maintain the holistic visual identity, typography, brand guidelines, and brand kits, ensuring strict adherence and high quality across all global internal and external partners. Community & Social Art Strategy: Shape player-centric art direction and creative collateral tailored for social media platforms, community hubs, player activations, and game culture to drive engagement and celebrate fandoms. Vendor & Agency Leadership: Lead RFPs, onboard external partners, and manage relationships with external design studios, illustrators, and creative agencies, providing actionable feedback to elevate deliverable quality. Cross-Disciplinary & Production Collaboration: Partner with Creative Directors, Brand Managers, and teams across Motion Graphics, Illustration, Narrative, and Animation to ensure visual consistency, healthy development pace, and transparent delivery tracking. Pipeline, Quality & Performance Control: Review final delivery assets to guarantee visual excellence, IP cohesion with the League of Legends universe, and compliance with technical performance targets across mobile, web, and social channels. Resource & Industry Leadership: Determine required art resources and timelines, help define visual storytelling standards, and participate in recruiting top talent while building an industry presence for the discipline. Required Qualifications: 8+ Years of Experience in visual design, publishing, or art direction within the games, entertainment, tech, or advertising industries, with proven leadership across multidisciplinary teams. Expert Craft Mastery: Demonstrated expertise in brand development, visual design systems, typography, key visuals, and game marketing trends. Tool Proficiency: Expert knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Miro, and modern presentation tools. Production Process Knowledge: Deep understanding of the end-to-end creative development pipeline, including illustration, concept design, 2D/CG production, and animation. Strategic & Communication Skills: Ability to navigate ambiguity, provide clear strategic rationale for creative decisions, and continuously self-educate on marketing innovations. Language: Fluent in spoken and written English and Mandarin. Desired Qualifications: Riot IP Knowledge: Deep familiarity with the League of Legends universe and related Riot IPs (Teamfight Tactics, Valorant, etc.). Social & Community Design Focus: Active member of the creative craft community with a passion for gamer culture, player empathy, and designing for social platforms, community activations, and content creators. 3D Pipeline & Visual Development Knowledge: Understanding of 3D art workflows (posing, lighting, compositing) and world-building for games, film, or animation. Multi-Platform UX Knowledge: User experience familiarity across web, mobile, television, and film media platforms. End-to-End Campaign Ownership: Track record of owning projects from initial ideation through to final delivery, localization, and cross-team communication. For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: The Finance Systems team is seeking an experienced Netsuite Systems Manager with strong functional and IT support experience to join the team. In this individual contributor role you will be responsible for administration, configuration, and support for our Netsuite ERP system and associated Finance Business Systems. Additionally, you will be a Finance Systems thought leader and champion of best IT/functional practices, IT General controls, and process improvement automation. Reporting directly to Sr Director of Finance Systems, you will collaborate closely with Business Application, Sales Operations, IT, and our Finance team. This position is 100% remote. What You’ll Be Doing: Netsuite System Administration Own day-to-day operations of NetSuite, and other Finance Business systems including hands on user support and troubleshooting. Administer and support the NetSuite ERP system, focusing on Financial, Advanced Revenue Management (ARM), and Zone billing module Perform system configuration, customization, upgrade and maintenance along with compliance in change management, ITGC, and SDLC processes. Develop and maintain workflows, custom fields, and scripts. Manage NetSuite integrations with other business systems. Oversee user access management, SOD Reviews, and annual/quarterly review process to resolve segregation of duties conflicts. Oversee the governance, change management, end to end maintenance including general ledger accounts, cost centers, products, and any other necessary structures to support the reporting needs of key stakeholders. Manage ticketing system for tracking open cases/change request to resolution Optimize system settings, workflows, and customizations for maximum efficiency. Ensure data integrity and compliance with SOX regulations. Provide training and support to end-users. Program Management Manage/Configure finance transformation projects focusing primarily on the order to cash cycle, encompassing Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes. Collaborate with cross-functional teams such as Sales, Legal,Engineering, Finance and IT to gather requirements and implement solutions that enhance business processes. Identify, scope, and prioritize projects based on business needs. Develop detailed project plans, including approach, timelines, milestones, and resources, ensuring on-time and within-budget project delivery. Define data-driven frameworks and processes to identify, measure, and manage program success, focusing on business value, including benchmarking. Ensure procedures, processes, and proper change controls are followed on all production changes and implementation projects Work with sales operations and biz app teams on system enhancements. Dashboard Creation and Reporting Utilize NetSuite's native tools and our very own Grafana dashboard to create high-performing dashboards tailored to Finance needs. Develop reports and visualizations to provide actionable insights from finance data. What Makes You a Great Fit: Bachelor’s Degree or higher in computer Science, information technology, accounting, finance or a related field. 6+ years of progressive experience with as a Finance System Administrator with Netsuite  and financial systems tools such as Zip, Avalara, Expensify etc Hands-on IT support experience, including troubleshooting and resolving functional & technical issues. Experience with data migration, data mapping, and data integration within Netsuite including the Advanced Revenue Management (ARM) module including Zone and Company billing module,and  Salesforce integration. Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ and experienced level with Netsuite Advanced Revenue Management (ARM) Experience with project management concepts and tools such as Github, Monday.com and Miro. Sharp analytical skills coupled with the ability to troubleshoot complex system issues with ease Knowledge of core accounting processes such as order to cash, procure to pay, record to report. Highly motivated with the ability to work in a rapidly changing global and remote environment You work well in both a team environment and independently Excellent communication skills with the ability to speak cross-functionally Compensation & Rewards: In the United States, the Base compensation range for this role is $ 150,000 - $180,000 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: The Finance Systems team is seeking an experienced Netsuite Systems Manager with strong functional and IT support experience to join the team. In this individual contributor role you will be responsible for administration, configuration, and support for our Netsuite ERP system and associated Finance Business Systems. Additionally, you will be a Finance Systems thought leader and champion of best IT/functional practices, IT General controls, and process improvement automation. Reporting directly to Sr Director of Finance Systems, you will collaborate closely with Business Application, Sales Operations, IT, and our Finance team. This position is 100% remote. What You’ll Be Doing: Netsuite System Administration Own day-to-day operations of NetSuite, and other Finance Business systems including hands on user support and troubleshooting. Administer and support the NetSuite ERP system, focusing on Financial, Advanced Revenue Management (ARM), and Zone billing module Perform system configuration, customization, upgrade and maintenance along with compliance in change management, ITGC, and SDLC processes. Develop and maintain workflows, custom fields, and scripts. Manage NetSuite integrations with other business systems. Oversee user access management, SOD Reviews, and annual/quarterly review process to resolve segregation of duties conflicts. Oversee the governance, change management, end to end maintenance including general ledger accounts, cost centers, products, and any other necessary structures to support the reporting needs of key stakeholders. Manage ticketing system for tracking open cases/change request to resolution Optimize system settings, workflows, and customizations for maximum efficiency. Ensure data integrity and compliance with SOX regulations. Provide training and support to end-users. Program Management Manage/Configure finance transformation projects focusing primarily on the order to cash cycle, encompassing Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes. Collaborate with cross-functional teams such as Sales, Legal,Engineering, Finance and IT to gather requirements and implement solutions that enhance business processes. Identify, scope, and prioritize projects based on business needs. Develop detailed project plans, including approach, timelines, milestones, and resources, ensuring on-time and within-budget project delivery. Define data-driven frameworks and processes to identify, measure, and manage program success, focusing on business value, including benchmarking. Ensure procedures, processes, and proper change controls are followed on all production changes and implementation projects Work with sales operations and biz app teams on system enhancements. Dashboard Creation and Reporting Utilize NetSuite's native tools and our very own Grafana dashboard to create high-performing dashboards tailored to Finance needs. Develop reports and visualizations to provide actionable insights from finance data. What Makes You a Great Fit: Bachelor’s Degree or higher in computer Science, information technology, accounting, finance or a related field. 6+ years of progressive experience with as a Finance System Administrator with Netsuite  and financial systems tools such as Zip, Avalara, Expensify etc Hands-on IT support experience, including troubleshooting and resolving functional & technical issues. Experience with data migration, data mapping, and data integration within Netsuite including the Advanced Revenue Management (ARM) module including Zone and Company billing module,and  Salesforce integration. Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ and experienced level with Netsuite Advanced Revenue Management (ARM) Experience with project management concepts and tools such as Github, Monday.com and Miro. Sharp analytical skills coupled with the ability to troubleshoot complex system issues with ease Knowledge of core accounting processes such as order to cash, procure to pay, record to report. Highly motivated with the ability to work in a rapidly changing global and remote environment You work well in both a team environment and independently Excellent communication skills with the ability to speak cross-functionally Compensation & Rewards: In the United States, the Base compensation range for this role is $ 148,000 - $178,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

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