Location: Banbury, United Kingdom
Intellect Care (Counselling/ Psychotherapy) is a collaborative process to guide, explore and/or resolve personal, social, or psychological problems and difficulties.
Counselling is most useful when clients seek tools or techniques to support their mental health. Psychotherapy identifies unhelpful patterns of thinking and behaviors which may limit the client's quality of life or daily activities and equip clients with more helpful and effective ways of thinking, behaving and relating to others. This addresses moderately severe mental health experiences. Intellect Care normally spans up to 60 minutes
Why Join Us?
Become part of a collaborative network of Clinical Psychologists and Counsellors dedicated to expanding access to quality mental health care. At Intellect, you’ll find a supportive community focused on enhancing lives and helping clients overcome personal challenges.
What You'll Do
Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients
Address a range of clinical cases, including depression, anxiety, trauma, schizophrenia, eating disorders, addiction, and more
Partner with our internal clinical team to improve the platform and client programs.
Counsellor: Minimum Masters Degree in Counselling / Counselling psychology with a minimum of 300 hours of counselling experience post qualification & practicum/ placement/ internship
Clinical Psychologist: Minimum Masters Degree in Clinical psychology with a minimum of 300 hours of Clinical/Therapy experience post qualification & practicum/ placement/ internship.
Expertise: Skilled in Cognitive Behavioral Therapy or other evidence-based approaches (e.g., Motivational Interviewing, DBT, SFBT)
License: Must hold valid and active licenses applicable to the country of practice
Experience: A minimum of 300 clinical hours post-master’s degree
Languages: Proficiency in English and your local language
Preferred Background: Prior experience with EAP, adult counseling, or coaching managerial roles
Flexibility: Openness to occasional onsite work, if necessary, is a plus
If you’re ready to make a meaningful impact and be part of a mission-driven team, we’d love to hear from you. Apply today and join us in transforming mental health care!
Requirements
Counsellor: Minimum Masters Degree in Counselling / Counselling psychology with a minimum of 300 hours of counselling experience post qualification & practicum/ placement/ internship
Clinical Psychologist: Minimum Masters Degree in Clinical psychology with a minimum of 300 hours of Clinical/Therapy experience post qualification & practicum/ placement/ internship.
Expertise: Skilled in Cognitive Behavioral Therapy or other evidence-based approaches (e.g., Motivational Interviewing, DBT, SFBT)
License: Must hold valid and active licenses applicable to the country of practice
Experience: A minimum of 300 clinical hours post-master’s degree
Languages: Proficiency in English and your local language
Preferred Background: Prior experience with EAP, adult counseling, or coaching managerial roles
We’re looking for an Assistant Editor who keeps our post-production pipeline organized and moving. You’ll collate and prep project files for our VFX and color teams, and manage the digital assets behind every episode we produce.
• Lead the definition and evolution of the enterprise data platform strategy by developing, maintaining, and continuously evolving architecture standards, reference architectures, and design patterns aligned with business priorities, analytical requirements, and AI/ML enablement across data and ETL/ELT platforms.
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We are seeking a talented and experienced Blockchain Developer to join our growing technology team in the United States. Design, develop, and maintain blockchain-based applications and decentralized systems.
УдалённоСША; Candidates from eligible locations across the United States are encouraged to apply; Ability to collaborate with distributed teams across different time zones; We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States
Design, develop, and maintain GIS software applications and geospatial solutions. Build interactive mapping applications and location-based services.
УдалённоСША; Candidates from eligible locations across the United States are encouraged to apply; Ability to collaborate with distributed teams across different US time zones; We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States
We are looking for a highly organised and proactive E-commerce & Operations Coordinator to support the day-to-day operations of a growing wellness brand across New Zealand and Australia. Manage customer enquiries across email, live chat, helpdesk, website, and social media channels.
Location: Dublin
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Dublin, Ireland | 💰€100,000 - €130,000, Incentive Awards tied to your performance➕ benefits
⭐Our Finance team
We are looking for a dynamic Treasury Capital Manager in Dublin to become a key part of the team building the new Monzo European entity. Reporting into the Director of Treasury and Capital, you will shape, develop and implement the Capital management process and infrastructure in tandem with supporting the growth and strategic development of the business. As well as skills and experience in Treasury and Capital Management, the ability to adapt, be creative and work in a fast paced environment with wider Group colleagues will be essential talents as the business grows.
As part of a new and growing team, the Treasury Capital Manager will be responsible for ensuring that Monzo effectively manages its capital and ensuring compliance with regulatory requirements in Europe. This is an opportunity to be part of something from the start and make a real difference.
🔑
You’ll play a key role by…
Lead the planning and production of Monzo Europe’s ICAAP in line with regulatory capital requirements.
Develop capital plans and forecasts, including stress testing and scenario analysis.
Lead the planning and implementation work in line with Monzo’s recovery and resolution requirements including the Recovery Plan and Solvent Wind Down Plan.
Identify the impact of prudential regulatory change and supporting relevant teams to assess and adapt to the challenges.
Optimise the capital structure and allocation to support growth and strategic objectives.
Prepare and present regular financial reports and forecasts to senior management.
Building strong relationships with internal teams such as the business/product collectives to optimize the bank's capital structure and funding strategies.
Provide operational coverage for the Director of Treasury and Capital during holidays.
🤩We’d love to hear from you if you have…
A bachelor's degree in Finance, Economics, Accounting, or a related field. A Master’s degree or professional qualification (e.g., CFA, ACA, ACCA) is preferred.
A minimum of 5 years of experience in Treasury Capital management, within the banking sector, a consultancy, or regulatory body.
Have detailed knowledge/experience of the European regulatory requirements, and the ability to interpret what that means for the relatively unique circumstances of our bank.
Have the ability to coordinate, participate and lead projects to produce regulatory deliverables and maintain the Bank’s set of prudential documentation and supporting materials.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership abilities and experience in working across dispersed teams.
Exceptional communication and interpersonal skills.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌What’s in it for you
💰A salary range of €100,000 - €130,000 ➕Incentive Awards tied to your performance.
📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.
⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
📚€1,200 learning budget each year to use on books, training courses and conferences.
🏥Private healthcare scheme
💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling
🌈 The application journey has 3 key steps
An introductory call with a member of the Monzo Recruitment team
An initial call with the hiring manager
A series of role specific, behavioural & leadership principles interviews
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-ÉS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: New York
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Site Reliability Engineer (SRE) on the Cloud Platform team, you will shape the reliability, scalability, and performance of our Cloud platform and customer-facing applications. You’ll work closely with software engineers and product teams to ensure our systems meet and exceed the expectations of both internal and external customers.
This role is critical in maintaining the stability and efficiency of our infrastructure, enabling seamless experiences for users and developers. Your expertise will directly impact the robustness of our AI platform, ensuring it operates at scale with minimal downtime.
WHAT YOU WILL DO
- Design, build, and maintain scalable, highly available, and fault-tolerant infrastructures to support our Cloud platform.
- Operate systems and troubleshoot issues in production environments, including interrupts, on-call responses, and infrastructure scaling.
- Implement and improve monitoring, alerting, and incident response systems to minimize downtime and optimize performance.
- Develop and maintain workflows and tools for CI/CD, containerization, orchestration, monitoring, and logging.
- Participate in on-call rotations to respond to incidents and perform root cause analysis to prevent recurrence.
- Drive continuous improvement in infrastructure automation, deployment, and orchestration.
- Collaborate with software engineers to enable safe and reproducible model-training experiments.
- Build and enhance a cloud platform that abstracts infrastructure complexities for science and engineering teams.
- Design and develop new workflows, tooling, and automation to improve system reliability, availability, and performance.
- Ensure infrastructure adheres to security best practices and compliance requirements in collaboration with the security team.
- Document processes and procedures to ensure consistency and knowledge sharing across the team.
WHAT WE'RE LOOKING FOR
- A Master’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in a DevOps or SRE role, ideally with expertise in bare metal infrastructure and distributed systems.
- Hands-on experience with site reliability issues, including root cause analysis, in-production troubleshooting, and on-call rotations.
- Proficiency in working with reliability KPIs, such as observability, alerting, and SLAs.
- Experience with CI/CD, containerization, and orchestration tools like Docker and Kubernetes.
- Knowledge of monitoring, logging, alerting, and observability tools such as Prometheus, Grafana, ELK Stack, or Datadog.
- Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
- Proficiency in scripting languages (Python, Go, Bash) and a strong understanding of software development best practices.
- Solid grasp of networking, security, and system administration concepts.
- Excellent problem-solving and communication skills, with the ability to work effectively in a collaborative environment.
- Experience in an AI/ML environment, high-performance computing (HPC) systems, or modern AI-oriented solutions (e.g., Fluidstack, Coreweave, Vast) is a plus.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Jakarta, Indonesia
The Company
Our client is a Switzerland-based longevity startup founded in 2021. Their founding team (CEO, CSO, CMO, and CMO) came together around a shared commitment: to enable everyday people to access clean, high quality supplements with transparent ingredients based on the latest scientific insights in rapidly growing field of longevity.
Working with an interdisciplinary team of scientists and researchers from institutions, our client has grown its product range to 12 supplements supporting cellular health, skin, sleep, joints, metabolism, and gut health.
Our client takes great care in selecting only high quality ingredients from reputable sources and in a rare move for the supplement industry transparently publishes the supplier of each ingredient used on its website. All supplements are also double tested for purity and against contamination in an independent 3d party lab in Switzerland.
The Role
As a Finance Analyst, you will be the go-to person for our client's financial reporting, budgeting, and financial modelling. You will deliver accurate financial insights, support data-driven decision-making, and contribute to the organization's financial performance, sustainability, and long-term success.
Responsibilities
Financial Reporting (40%)
Prepare and manage the monthly and quarterly close process end-to-end with minimal oversight.
Manage monthly consolidation, including reconciling balances, preparing eliminations, and generating consolidated financial views across all legal entities.
Prepare monthly variance analysis and commentary.
Proactively ensure reporting consistency across departments and jurisdictions, identifying and flagging anomalies or gaps early.
Budgeting, Forecasting & Modelling (40%)
Build and maintain integrated financial models (Income Statement, Balance Sheet, Cash Flow) from scratch, incorporating key drivers, variables, and variance analysis.
Execute rolling 12–18 month cashflow forecasting, budget revisions, and long-term capital allocation planning.
Drive scenario and sensitivity analysis to test key variables and proactively flag financial risks.
Communicate insights clearly to non-finance stakeholders and independently structure solutions for ad-hoc leadership inquiries.
Process Improvement (20%)
Identify inefficiencies in financial processes and workflows.
Suggest and implement improvements to streamline operations.
Collaborate cross-functionally to gather data and provide actionable insight that supports business decisions.
Requirements
Master's degree in Finance, Accounting, Economics or Business or a strong track record of relevant experience.
1-3 years of experience ideally in consulting, FP&A, or high-growth/startup finance background.
Proven ability to build financial models independently, including scenario and sensitivity analysis for revenue and cost.
Solid financial reporting knowledge: consolidation, reconciliations and variance analysis across multiple entities.
Advanced Excel and/or Google Sheets (complex formulas, lookups, pivot tables, and well-structured, auditable multi-sheet models).
Proven experience in using AI tools for finance productivity (e.g., Claude, ChatGPT).
Strong business judgement: able to grasp complex, interconnected information quickly and decide how to approach an unfamiliar problem.
Excellent analytical and logical thinking, with high attention to accuracy.
Clear communicator who can explain financial logic to non-finance stakeholders; proactive, ownership-driven mindset.
Benefits
Our client believes the best companies help you become the person you want to be by promoting personal freedom and growth.
High Impact:
Work at a well-funded, early-stage startup with a high degree of personal responsibility and creative freedom.
Elite Collaboration:
Partner with world-class longevity researchers and successful serial entrepreneurs.
Radical Flexibility:
Fully remote roles with home office support, flexible hours, and unlimited holidays.
Growth & Culture:
Education allowances, accelerated growth paths, and a vibrant team culture including regular off-sites.
Perks:
Complimentary longevity products and discounts for your inner circle.
Location: Madrid, Spain
Play it. Break it. Perfect it.
At Universally Speaking, you don’t just play games you make them flawless. We’re looking for linguistic perfectionists who live for precision and care deeply about great gaming experiences. You’ll dive into new worlds, spot every linguistic bug, and make sure every word, phrase, and line feels right. It’s hands-on, it’s fast-paced, and it’s all about ensuring players across the globe get the best possible version of the game.
What you’ll be doing
•You’ll work side by side with talented testers, translators, and developers, reporting issues clearly and working relentlessly to make sure they’re fixed. If you’re motivated by detail, passionate about games, and ready to be part of something that shapes how players experience them you’ll fit right in.
•You’ll be the guardian of language in every game you touch making sure every word, menu, and in-game message feels natural, accurate, and culturally right.
•You’ll test games like a pro, following our proven Universally Speaking LQA methods that define the industry standard for linguistic quality. Every detail counts, and you’ll make sure nothing slips through.
•Your reports will make a difference: you’ll use professional bug databases to describe linguistic issues clearly, track progress, and verify that fixes hit the mark.
•You’ll evolve from tester to trusted LQA expert across everything from indie gems to AAA blockbusters owning your projects and mastering the full testing cycle from start to finish.
•You’ll write and refine test cases, document your findings, and set the bar for best practices in LQA.
•You’ll collaborate with developers and fellow testers early in the process, helping shape how each game’s localisation is tested and improved.
•And beyond that, you’ll constantly look for smarter, faster, better ways to do things taking initiative to optimize workflows, share knowledge, and raise the standard for everyone around you.
Requirements
What you’ll bring to the game
•You’re someone who notices the smallest details others miss, and you can’t rest until everything’s perfect. You speak Brazilian Portuguese like it’s second nature and handle English with confidence, both written and spoken.
•Games are your thing you live them, breathe them, and you care how they sound, look, and feel. You thrive in a team that moves fast and works under pressure, never losing focus or quality along the way.
•You’re proactive, determined, and naturally curious about how things work. You use that curiosity to make improvements and find better ways to deliver great results.
•You’re nimble with tech: comfortable using databases, spreadsheets, testing tools, and the usual suspects in MS Office. Organisation and accuracy are your companions.
•And of course you already have the right to work in Spain. This role needs you in the office, part of the action, not remote.
Extra Points for
•Experience in LQA, translation, or proofreading you’ve seen how words take shape across languages.
•Familiarity with translation systems.
•Previous use of test case management tools or text editing platforms.
•An understanding of gaming trends and the culture behind them.
•A degree in linguistics or a related field it’s great background, but not a deal-breaker.
What's in it for you?
•A chance to turn your passion for games into a full-time career getting hands-on with titles before anyone else does.
•A dynamic, international team where creativity and precision go hand in hand. You’ll work with people who share your obsession with quality and detail.
•Full-time stability with a Monday–Friday schedule, so your evenings and weekends stay yours.
•An onsite environment that keeps the buzz alive. Collaborate face to face with talented testers and developers in our modern office at Alvento Business Park, Madrid.
•Opportunities to grow your skills through real-world experience in LQA, translation technology, and project management.
•A culture built around teamwork, learning, and the satisfaction of knowing you help shape how millions of players experience their favourite games.
Benefits
We don’t just make games better we make work better too. At Universally Speaking Madrid, you’ll enjoy benefits designed to support your growth, wellbeing, and career journey.
•Free daily transportation to and from the office get to work with ease.
•Career growth and learning opportunities to help you level up professionally.
•Paid training with leading specialists in the games industry learn from the best.
•A culture built on diversity, equity, and inclusion your voice always matters here.
•A rewarding referral program bring great people in and get recognised for it.
Ready to join the game?
If reading this made you think, “That’s me” then we want to hear from you. Apply now and start shaping the worlds players will explore next. At Universally Speaking, we’re always scouting for language talent from every corner of the globe. So even if this role isn’t a perfect match, share it with your friends who live for games and language as much as you do because we’re always expanding our team of multilingual heroes.
Your journey starts here. Let’s make games unforgettable, together.
At Universally Speaking, diversity makes our worlds richer. We’re proud to be an equal opportunity employer welcoming every background, culture, and perspective.
What matters to us is your skill, passion, and drive to make great games even better. So whoever you are, wherever you’re from, if you love language and games, you’ll find a place here to grow, create, and belong.
Location: New Delhi, India
Workplace: hybrid
The Global Tax Team is looking for an experienced
Senior Tax Specialist
to anchor our direct income tax compliance and US GAAP tax reporting from India. Working closely with our US-based Senior Tax Compliance & Reporting Manager, you will own the data, calculations and documentation behind the group's quarterly and annual income tax provision under ASC 740, and support the corporate income tax compliance cycle for our legal entities worldwide.
This is a hands-on, detail-driven role at the centre of the group's tax reporting cycle. You will work across a large multinational footprint, coordinate with external preparers and local finance teams in multiple regions, and help build a reporting process that is accurate, auditable and increasingly automated.
Key Responsibilities
US GAAP tax provision (ASC 740):
Prepare the quarterly and annual income tax provision for group legal entities — current and deferred tax, deferred tax proofs, effective tax rate reconciliation, valuation allowance assessments and return-to-provision true-ups.
Uncertain tax positions:
Support the identification, measurement and documentation of uncertain tax positions (ASC 740-10 / FIN 48), including the roll-forward and supporting memoranda.
Direct tax compliance:
Coordinate the end-to-end corporate income tax compliance cycle across our entities — data gathering, validation against the general ledger, instructing and managing external preparers, technical review of draft returns and book-to-tax reconciliations, and approval of advance/estimated tax payments.
India compliance support:
Support Indian direct tax obligations for the local entity, including corporate income tax returns, TDS/withholding compliance, tax audit requirements and related filings.
Account reconciliation:
Reconcile current and deferred income tax accounts, maintain tax payable and tax receivable schedules, and track withholding tax credits and foreign tax credits across jurisdictions.
Reporting & disclosure support:
Prepare inputs for income tax disclosures and supporting schedules, and support data collection for Pillar Two / GloBE and country-by-country reporting.
Audit & controls:
Support statutory auditors and local tax authority reviews by preparing documentation, reconciling positions and drafting responses. Maintain evidence of tax process controls in line with SOX readiness requirements.
Legislative monitoring:
Track direct tax law changes in key jurisdictions and assess their impact on the provision, the effective tax rate and compliance obligations.
Calendar management:
Maintain the global direct tax compliance calendar and provision timetable, and drive adherence to close deadlines.
Process improvement:
Identify and implement improvements to tax data collection, provision workpapers and reporting — reducing manual re-keying, strengthening data integrity and shortening the close cycle.
Skills, Knowledge & Expertise
Education:
Bachelor's degree in Accounting, Finance, Commerce, Economics or a related field.
Certification:
Chartered Accountant (CA) qualified, or CPA / Master's in Taxation or equivalent. Strongly preferred.
Experience:
6+ years of direct tax experience in an international company or a Big 4 / large consulting firm, with a substantial portion dedicated to income tax accounting and corporate income tax compliance.
US GAAP provision:
Demonstrable hands-on experience preparing income tax provisions under
ASC 740
— current and deferred tax, effective tax rate reconciliation, valuation allowances, return-to-provision and uncertain tax positions. Experience supporting a multi-entity, multi-jurisdiction provision is a strong advantage.
Direct tax compliance:
Proven track record managing corporate income tax compliance cycles, including reviewing returns and workpapers prepared by external firms and reconciling them to the financial statements.
Indian tax:
Working knowledge of Indian direct tax — corporate income tax, TDS, tax audit and related filing requirements.
International tax awareness:
Familiarity with the modern international tax landscape — BEPS, Pillar Two / global minimum tax, withholding taxes, double tax treaties and transfer pricing documentation requirements.
Technology stack:
Hands-on experience with ERP systems (NetSuite, Workday or comparable) and strong Excel/Google Sheets skills. Experience with tax provision software (e.g. ONESOURCE Tax Provision, Longview) or data tools (Alteryx, Power BI) is highly desirable.
Controls:
Exposure to SOX or comparable internal control environments, and comfort documenting and evidencing tax process controls.
Soft skills:
Strong analytical and project management skills, high attention to detail, and the ability to work to a fixed close calendar across time zones.
Work style:
A self-starter who thrives in a fast-paced, high-growth environment while managing multiple priorities and deadlines.
Language:
Advanced command of English, written and spoken.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Denver, CO, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
Fanatics Betting & Gaming is continuing to build and evolve AI-powered customer experiences through our GenAI customer service chatbot (FBGA) and our internal co-pilot for customer service agents, ARENA. The quality of those experiences depends on the knowledge behind them. As Senior Manager, Knowledge Management, you will lead the team that owns that knowledge base, turning what we learn from customer cases into the best user experience possible, whether for our end customers or internal stakeholders.
You will work with automated tooling developed by our Engineers to build and refine knowledge articles (KAs), drawing on input from stakeholders, operational data from our customer contacts, and signals from our evaluation and quality data. You’ll be Operations’ primary partner to Product and Engineering on knowledge, content, and the systems that deliver it.
This role suits an exceptionally organized leader who can run a disciplined content lifecycle, translate case data into prioritized action, and operate comfortably from strategy through execution.This role suits an exceptionally organized leader who can run a disciplined content lifecycle, translate case data into prioritized action, and operate comfortably from strategy through execution.
Responsibilities
Knowledge base ownership
Own the knowledge base that powers FBGA and ARENA, including its structure, taxonomy, content, accuracy, and coverage
Establish and run a content lifecycle with clear owners, testing and review cadences, and approval workflows, so content stays current as policies, products, and states change
Set and enforce content standards that keep knowledge consistent, compliant, and easy for both people and AI to use
Drive the evolution of internally developed tools and automated processes so that Knowledge can scale and keep pace with the broader business
Insights and trend analysis
Drive analysis of trends across case types and subtypes, focusing on containment, escalation, repeat contact, and delivering a quality user experience.
Turn trends and quality findings into a prioritized backlog of content, process, and product improvements, and see them through to impact
Deliver regular readouts to Operations leadership and partner teams that connect knowledge changes to measurable outcomes
Cross-functional partnership
Serve as the Operations lead partner to Product and Engineering on knowledge systems, tooling, and the requirements that shape how knowledge reaches FBGA and ARENA.
Partner with our Quality team to act on evaluation findings, and with our Go-To-Market team so launch content is ready before go-live
Surface customer and operational insights to Product, Marketing, Compliance, and other frontline teams
Team leadership
Lead, hire, and develop the Knowledge team, setting clear priorities and raising the bar on rigor and ownership
Build the operating rhythm for the team, including planning, intake, prioritization, and reporting, so work is visible, organized, and predictable
Ensure the team follows all internal and external guidelines and regulations.
Qualifications
8+ years of experience in operations, knowledge management, customer experience, or a related field, including leading teams.
Proven ability to build and run a content or knowledge function with defined standards, ownership, and governance.
Strong analytical skills, with the ability to synthesize large amounts of case and performance data into clear priorities and recommendations.
Track record of partnering effectively with Product and Engineering teams on requirements, prioritization, and delivery.
Rigorous attention to detail and strong organization, with the ability to manage many parallel workstreams and deadlines.
Exceptional written and verbal communication, including the ability to tell a clear, data-backed story to senior leaders.
Ability to operate from strategy to execution, and to turn strategy into operating practice.
Ability to pass required licensing mandated by state racing and gaming regulatory bodies.
Bachelor’s degree or equivalent experience.
Preferred Qualifications
Experience with AI-assisted support, chatbots, or retrieval-based knowledge systems, and how content quality affects their performance.
Experience in online sportsbook, casino, or poker, or another regulated, fast-moving environment.
Familiarity with proprietary online gaming tools, systems, and reports (Fraud, Payments, Gaming, Sportsbook).
Experience with knowledge management platforms and content analytics.
Hands-on SQL or data analysis skills.
Deep empathy for the customer and curiosity about technology as a customer experience enabler.
Master’s degree
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$150,000
—
$170,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: New York, United States
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
We are seeking a motivated, relationship-driven Assistant Director of Admissions to lead field recruitment efforts for our medical division. This role focuses on building university partnerships, organizing recruitment events, engaging prospective students, and supporting enrollment growth.
Key Responsibilities
Proactively manage and respond to a high volume of prospective students through in-person interactions, phone, messaging, video calls, emails and chats. Often making 50+ dials per day.
Continuously learn and master the course offerings and programs provided by our universities.
Represent our institutions at university fairs, campus visits, information sessions, suture workshops, and recruitment events.
Plan and execute in-person and virtual recruitment events to generate prospective student interest in our programs and universities.
Build and maintain relationships with pre-health and pre-veterinary advisors, faculty, student organizations, and university partners.
Establish a consistent presence at priority universities and identify new partnership opportunities.
Engage prospective students, provide admissions guidance, and encourage application completion.
Collaborate with admissions counsellors, Marketing, Events, faculty, and alumni to support recruitment and enrollment goals.
Develop recurring campus partnerships and student referral opportunities.
Accurately maintain CRM records of recruitment activities, leads, applications, and enrollments with a high level of attention to detail.
Manage territory recruitment efforts, travel schedules, and event follow-up independently.
Required Qualifications
Bachelor's degree required.
2–4 years of experience in higher education recruitment, admissions, sales, or a related field preferred.
Strong communication, presentation, organizational, and relationship-building skills.
Experience planning recruitment events and developing professional partnerships.
Proficiency with CRM systems, Microsoft Office, and virtual communication tools.
Ability to work independently and travel extensively throughout your assigned region, including occasional evenings and weekends.
Preferred Qualifications
Experience recruiting for medical, veterinary, or health-professions programs.
Existing relationships with university advisors and student organizations.
Familiarity with Salesforce or similar CRM platforms.
Experience & Skills
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: New York, United States
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
We are seeking a motivated, relationship-driven Assistant Director of Admissions to lead field recruitment efforts for our medical division. This role focuses on building university partnerships, organizing recruitment events, engaging prospective students, and supporting enrollment growth.
Key Responsibilities
Proactively manage and respond to a high volume of prospective students through in-person interactions, phone, messaging, video calls, emails and chats. Often making 50+ dials per day.
Continuously learn and master the course offerings and programs provided by our universities.
Represent our institutions at university fairs, campus visits, information sessions, suture workshops, and recruitment events.
Plan and execute in-person and virtual recruitment events to generate prospective student interest in our programs and universities.
Build and maintain relationships with pre-health and pre-veterinary advisors, faculty, student organizations, and university partners.
Establish a consistent presence at priority universities and identify new partnership opportunities.
Engage prospective students, provide admissions guidance, and encourage application completion.
Collaborate with admissions counsellors, Marketing, Events, faculty, and alumni to support recruitment and enrollment goals.
Develop recurring campus partnerships and student referral opportunities.
Accurately maintain CRM records of recruitment activities, leads, applications, and enrollments with a high level of attention to detail.
Manage territory recruitment efforts, travel schedules, and event follow-up independently.
Required Qualifications
Bachelor's degree required.
2–4 years of experience in higher education recruitment, admissions, sales, or a related field preferred.
Strong communication, presentation, organizational, and relationship-building skills.
Experience planning recruitment events and developing professional partnerships.
Proficiency with CRM systems, Microsoft Office, and virtual communication tools.
Ability to work independently and travel extensively throughout your assigned region, including occasional evenings and weekends.
Preferred Qualifications
Experience recruiting for medical, veterinary, or health-professions programs.
Existing relationships with university advisors and student organizations.
Familiarity with Salesforce or similar CRM platforms.
Experience & Skills
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: Toronto, Canada
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
We are seeking a motivated, relationship-driven Assistant Director of Admissions to lead field recruitment efforts for our medical division. This role focuses on building university partnerships, organizing recruitment events, engaging prospective students, and supporting enrollment growth.
Key Responsibilities
Proactively manage and respond to a high volume of prospective students through in-person interactions, phone, messaging, video calls, emails and chats. Often making 50+ dials per day.
Continuously learn and master the course offerings and programs provided by our universities.
Represent our institutions at university fairs, campus visits, information sessions, suture workshops, and recruitment events.
Plan and execute in-person and virtual recruitment events to generate prospective student interest in our programs and universities.
Build and maintain relationships with pre-health and pre-veterinary advisors, faculty, student organizations, and university partners.
Establish a consistent presence at priority universities and identify new partnership opportunities.
Engage prospective students, provide admissions guidance, and encourage application completion.
Collaborate with admissions counsellors, Marketing, Events, faculty, and alumni to support recruitment and enrollment goals.
Develop recurring campus partnerships and student referral opportunities.
Accurately maintain CRM records of recruitment activities, leads, applications, and enrollments with a high level of attention to detail.
Manage territory recruitment efforts, travel schedules, and event follow-up independently.
Required Qualifications
Bachelor's degree required.
2–4 years of experience in higher education recruitment, admissions, sales, or a related field preferred.
Strong communication, presentation, organizational, and relationship-building skills.
Experience planning recruitment events and developing professional partnerships.
Proficiency with CRM systems, Microsoft Office, and virtual communication tools.
Ability to work independently and travel extensively throughout your assigned region, including occasional evenings and weekends.
Preferred Qualifications
Experience recruiting for medical, veterinary, or health-professions programs.
Existing relationships with university advisors and student organizations.
Familiarity with Salesforce or similar CRM platforms.
Experience & Skills
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: Toronto, Canada
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
We are seeking a motivated, relationship-driven Assistant Director of Admissions to lead field recruitment efforts for our medical division. This role focuses on building university partnerships, organizing recruitment events, engaging prospective students, and supporting enrollment growth.
Key Responsibilities
Proactively manage and respond to a high volume of prospective students through in-person interactions, phone, messaging, video calls, emails and chats. Often making 50+ dials per day.
Continuously learn and master the course offerings and programs provided by our universities.
Represent our institutions at university fairs, campus visits, information sessions, suture workshops, and recruitment events.
Plan and execute in-person and virtual recruitment events to generate prospective student interest in our programs and universities.
Build and maintain relationships with pre-health and pre-veterinary advisors, faculty, student organizations, and university partners.
Establish a consistent presence at priority universities and identify new partnership opportunities.
Engage prospective students, provide admissions guidance, and encourage application completion.
Collaborate with admissions counsellors, Marketing, Events, faculty, and alumni to support recruitment and enrollment goals.
Develop recurring campus partnerships and student referral opportunities.
Accurately maintain CRM records of recruitment activities, leads, applications, and enrollments with a high level of attention to detail.
Manage territory recruitment efforts, travel schedules, and event follow-up independently.
Required Qualifications
Bachelor's degree required.
2–4 years of experience in higher education recruitment, admissions, sales, or a related field preferred.
Strong communication, presentation, organizational, and relationship-building skills.
Experience planning recruitment events and developing professional partnerships.
Proficiency with CRM systems, Microsoft Office, and virtual communication tools.
Ability to work independently and travel extensively throughout your assigned region, including occasional evenings and weekends.
Preferred Qualifications
Experience recruiting for medical, veterinary, or health-professions programs.
Existing relationships with university advisors and student organizations.
Familiarity with Salesforce or similar CRM platforms.
Experience & Skills
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: Vancouver, Canada
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
We are seeking a motivated, relationship-driven Assistant Director of Admissions to lead field recruitment efforts for our medical division. This role focuses on building university partnerships, organizing recruitment events, engaging prospective students, and supporting enrollment growth.
Key Responsibilities
Proactively manage and respond to a high volume of prospective students through in-person interactions, phone, messaging, video calls, emails and chats. Often making 50+ dials per day.
Continuously learn and master the course offerings and programs provided by our universities.
Represent our institutions at university fairs, campus visits, information sessions, suture workshops, and recruitment events.
Plan and execute in-person and virtual recruitment events to generate prospective student interest in our programs and universities.
Build and maintain relationships with pre-health and pre-veterinary advisors, faculty, student organizations, and university partners.
Establish a consistent presence at priority universities and identify new partnership opportunities.
Engage prospective students, provide admissions guidance, and encourage application completion.
Collaborate with admissions counsellors, Marketing, Events, faculty, and alumni to support recruitment and enrollment goals.
Develop recurring campus partnerships and student referral opportunities.
Accurately maintain CRM records of recruitment activities, leads, applications, and enrollments with a high level of attention to detail.
Manage territory recruitment efforts, travel schedules, and event follow-up independently.
Required Qualifications
Bachelor's degree required.
2–4 years of experience in higher education recruitment, admissions, sales, or a related field preferred.
Strong communication, presentation, organizational, and relationship-building skills.
Experience planning recruitment events and developing professional partnerships.
Proficiency with CRM systems, Microsoft Office, and virtual communication tools.
Ability to work independently and travel extensively throughout your assigned region, including occasional evenings and weekends.
Preferred Qualifications
Experience recruiting for medical, veterinary, or health-professions programs.
Existing relationships with university advisors and student organizations.
Familiarity with Salesforce or similar CRM platforms.
Experience & Skills
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: Vancouver, Canada
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
We are seeking a motivated, relationship-driven Assistant Director of Admissions to lead field recruitment efforts for our medical division. This role focuses on building university partnerships, organizing recruitment events, engaging prospective students, and supporting enrollment growth.
Key Responsibilities
Proactively manage and respond to a high volume of prospective students through in-person interactions, phone, messaging, video calls, emails and chats. Often making 50+ dials per day.
Continuously learn and master the course offerings and programs provided by our universities.
Represent our institutions at university fairs, campus visits, information sessions, suture workshops, and recruitment events.
Plan and execute in-person and virtual recruitment events to generate prospective student interest in our programs and universities.
Build and maintain relationships with pre-health and pre-veterinary advisors, faculty, student organizations, and university partners.
Establish a consistent presence at priority universities and identify new partnership opportunities.
Engage prospective students, provide admissions guidance, and encourage application completion.
Collaborate with admissions counsellors, Marketing, Events, faculty, and alumni to support recruitment and enrollment goals.
Develop recurring campus partnerships and student referral opportunities.
Accurately maintain CRM records of recruitment activities, leads, applications, and enrollments with a high level of attention to detail.
Manage territory recruitment efforts, travel schedules, and event follow-up independently.
Required Qualifications
Bachelor's degree required.
2–4 years of experience in higher education recruitment, admissions, sales, or a related field preferred.
Strong communication, presentation, organizational, and relationship-building skills.
Experience planning recruitment events and developing professional partnerships.
Proficiency with CRM systems, Microsoft Office, and virtual communication tools.
Ability to work independently and travel extensively throughout your assigned region, including occasional evenings and weekends.
Preferred Qualifications
Experience recruiting for medical, veterinary, or health-professions programs.
Existing relationships with university advisors and student organizations.
Familiarity with Salesforce or similar CRM platforms.
Experience & Skills
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
seniorDublin
New York; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Jakarta, Indonesia
Madrid, Spain
ГибридseniorNew Delhi, India; Strong analytical and project management skills, high attention to detail, and the ability to work to a fixed close calendar across time zones