Location: Cairo, Egypt
Workplace: hybrid
The Grocery Team is responsible for building and evolving the customer experience for grocery delivery — from discovering stores and products to browsing the catalog, managing the cart, and completing checkout.
We’re looking for a QA Engineer to join our team
Key Responsibilities
Test the full grocery customer journey, including store selection, catalog, search, product details, cart, checkout, payment, and order creation.
Validate prices, discounts, inventory, product availability, and store-specific assortment across different locations and partners.
Test grocery-specific scenarios such as weighted products, substitutions, unavailable items, quantity limits, and minimum order values.
Test integrations between the storefront and catalog, pricing, inventory, order, payment, and delivery services, as well as external grocery partners.
Validate fallback and degradation scenarios when a partner or internal service is unavailable.
Ensure consistent behavior across mobile applications, WebView, and backend APIs.
Develop and maintain automated tests and contribute to API, integration, and end-to-end test coverage.
Participate in requirements reviews, test strategy, release validation, and investigation of production issues, taking ownership of quality throughout the product lifecycle.
Skills, Knowledge and Expertise
Strong experience in functional, integration, API, and end-to-end testing across the full customer journey: catalog, search, PDP, cart, checkout, payment, and order creation.
Experience testing dynamic pricing, inventory, discounts, product availability, quantity limits, and minimum order value.
Experience testing location- or store-specific assortment, including warehouse and geo-based availability.
Good understanding of grocery-specific scenarios, such as weighted products, substitutions, unavailable items, and partial orders.
Experience testing integrations with catalog, pricing, inventory, order, payment, and delivery services, including third-party partner APIs.
Strong understanding of microservices, event-driven and asynchronous architectures, including retries, timeouts, idempotency, duplicate events, and eventual consistency.
Experience with REST and/or gRPC APIs and automated API testing; familiarity with tools such as Postman.
Experience creating and maintaining automated tests using frameworks such as Playwright, Cypress, Appium, or similar.
Ability to investigate issues using logs, metrics, traces, databases, and message queues; experience with tools such as Grafana, CloudWatch, Kibana, Kafka, and SQL.
Experience working with CI/CD pipelines, Docker, and AWS-based environments.
Ability to validate consistency across mobile applications, WebView, backend APIs, and distributed services, and troubleshoot partial failures and partner/service outages.
Experience contributing to test strategy, requirements reviews, release validation, and production issue analysis, with a focus on business risks and product quality throughout the entire development lifecycle.
Nice to have:
experience with grocery/e-commerce products, mobile testing, contract testing, external partner integrations, performance/load/resilience testing, feature flags, A/B testing, and product metrics such as conversion, add-to-cart rate, checkout completion, error rate, and latency.
Conditions & Benefits
Help us challenge injustice by creating fair choices for millions of people across 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Islamabad, Pakistan
Workplace: hybrid
The Grocery Team is responsible for building and evolving the customer experience for grocery delivery — from discovering stores and products to browsing the catalog, managing the cart, and completing checkout.
We’re looking for a QA Engineer to join our team
Key Responsibilities
Test the full grocery customer journey, including store selection, catalog, search, product details, cart, checkout, payment, and order creation.
Validate prices, discounts, inventory, product availability, and store-specific assortment across different locations and partners.
Test grocery-specific scenarios such as weighted products, substitutions, unavailable items, quantity limits, and minimum order values.
Test integrations between the storefront and catalog, pricing, inventory, order, payment, and delivery services, as well as external grocery partners.
Validate fallback and degradation scenarios when a partner or internal service is unavailable.
Ensure consistent behavior across mobile applications, WebView, and backend APIs.
Develop and maintain automated tests and contribute to API, integration, and end-to-end test coverage.
Participate in requirements reviews, test strategy, release validation, and investigation of production issues, taking ownership of quality throughout the product lifecycle.
Skills, Knowledge and Expertise
Strong experience in functional, integration, API, and end-to-end testing across the full customer journey: catalog, search, PDP, cart, checkout, payment, and order creation.
Experience testing dynamic pricing, inventory, discounts, product availability, quantity limits, and minimum order value.
Experience testing location- or store-specific assortment, including warehouse and geo-based availability.
Good understanding of grocery-specific scenarios, such as weighted products, substitutions, unavailable items, and partial orders.
Experience testing integrations with catalog, pricing, inventory, order, payment, and delivery services, including third-party partner APIs.
Strong understanding of microservices, event-driven and asynchronous architectures, including retries, timeouts, idempotency, duplicate events, and eventual consistency.
Experience with REST and/or gRPC APIs and automated API testing; familiarity with tools such as Postman.
Experience creating and maintaining automated tests using frameworks such as Playwright, Cypress, Appium, or similar.
Ability to investigate issues using logs, metrics, traces, databases, and message queues; experience with tools such as Grafana, CloudWatch, Kibana, Kafka, and SQL.
Experience working with CI/CD pipelines, Docker, and AWS-based environments.
Ability to validate consistency across mobile applications, WebView, backend APIs, and distributed services, and troubleshoot partial failures and partner/service outages.
Experience contributing to test strategy, requirements reviews, release validation, and production issue analysis, with a focus on business risks and product quality throughout the entire development lifecycle.
Nice to have:
experience with grocery/e-commerce products, mobile testing, contract testing, external partner integrations, performance/load/resilience testing, feature flags, A/B testing, and product metrics such as conversion, add-to-cart rate, checkout completion, error rate, and latency.
Conditions & Benefits
Help us challenge injustice by creating fair choices for millions of people across 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are looking for an
Engineering Manager
to lead and develop a team of infrastructure engineers responsible for critical production systems. This role combines
people management with strong technical expertise
, requiring a solid infrastructure background and deep knowledge of
AWS, Kubernetes, distributed systems, networking, and infrastructure automation
.
Key Responsibilities
Lead, manage, and develop a team of infrastructure engineers responsible for critical production systems
Own team execution, delivery, and day-to-day prioritization in alignment with infrastructure strategy and architectural direction
Run the shared goals and collaborate with the Infrastructure Security, and other platform teams
Translate infrastructure priorities into clear team plans, milestones for both infrastructure and product teams
Work with Staff and Senior engineers to ensure technical solutions are delivered effectively and aligned with established architectural principles
Ensure the reliability, availability, and operational readiness of systems owned by the team
Own the team’s operational practices, incident response, postmortems, and completion of follow-up actions
Set clear expectations, run regular 1:1s, provide actionable feedback, and support engineers through performance reviews and Individual Development Plans
Skills, Knowledge and Expertise
7+ years of experience in software, infrastructure, SRE, or platform engineering, including 2+ years in an engineering management role within a Platform cluster
Proven experience leading and developing engineering teams responsible for production infrastructure or platform systems
Strong infrastructure engineering background, with sufficient technical depth to review architecture, challenge decisions, and work effectively with Staff and Senior engineers
Strong understanding of cloud infrastructure, especially AWS, Kubernetes, distributed systems, networking, and infrastructure automation
Experience operating highly available, business-critical systems, including incident management, on-call, postmortems, capacity planning, and operational excellence
Proven ability to set priorities, build execution plans, and deliver complex engineering initiatives while balancing reliability, technical debt, operational work, and long-term investments
Ability to delegate technical ownership and enable senior engineers to lead major technical initiatives
Strong cross-functional leadership skills, with the ability to align teams, manage dependencies, and resolve organizational, process, and technical bottlenecks
Professional working proficiency in English
Nice to Have
Experience operating infrastructure across multiple regions, data centers, or hybrid cloud environments
Experience managing teams with significant networking or distributed infrastructure responsibilities
Experience working in organizations where infrastructure teams provide internal platforms and services to a large number of engineering teams
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs
Annual salary from 90 700 EUR gross
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
The Grocery Team is responsible for building and evolving the customer experience for grocery delivery — from discovering stores and products to browsing the catalog, managing the cart, and completing checkout.
We’re looking for a QA Engineer to join our team
Key Responsibilities
Test the full grocery customer journey, including store selection, catalog, search, product details, cart, checkout, payment, and order creation.
Validate prices, discounts, inventory, product availability, and store-specific assortment across different locations and partners.
Test grocery-specific scenarios such as weighted products, substitutions, unavailable items, quantity limits, and minimum order values.
Test integrations between the storefront and catalog, pricing, inventory, order, payment, and delivery services, as well as external grocery partners.
Validate fallback and degradation scenarios when a partner or internal service is unavailable.
Ensure consistent behavior across mobile applications, WebView, and backend APIs.
Develop and maintain automated tests and contribute to API, integration, and end-to-end test coverage.
Participate in requirements reviews, test strategy, release validation, and investigation of production issues, taking ownership of quality throughout the product lifecycle.
Skills, Knowledge and Expertise
Experience with grocery/e-commerce products
Experience testing dynamic pricing, inventory, discounts, product availability, quantity limits, and minimum order value.
Good understanding of grocery-specific scenarios, such as weighted products, substitutions, unavailable items, and partial orders.
Experience testing integrations with catalog, pricing, inventory, order, payment, and delivery services, including third-party partner APIs.
Experience with REST and/or gRPC APIs and automated API testing; familiarity with tools such as Postman.
Experience creating and maintaining automated tests using frameworks such as Playwright, Cypress, Appium, or similar.
Ability to validate consistency across mobile applications, WebView, backend APIs, and distributed services, and troubleshoot partial failures and partner/service outages.
Nice to have:
contract testing, external partner integrations, performance/load/resilience testing, feature flags, A/B testing, and product metrics such as conversion, add-to-cart rate, checkout completion, error rate, and latency.
Conditions & Benefits
Help us challenge injustice by creating fair choices for millions of people across 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Abu Dhabi, United Arab Emirates
Workplace: hybrid
About the role
We are preparing the data foundation for our autonomous-driving work, and we are hiring the engineer who will start it. Today we collect street-level imagery and GPS tracks from vehicle cameras, including our own camera units with NVIDIA edge devices on board, and use them to update maps. Next comes a dedicated survey vehicle with a full sensor set: multi-camera, IMU, LiDAR. You will start with the imagery and map data pipelines we run today, and as the sensor platform arrives, you will build the pipelines that turn its data into training datasets for autonomous-driving models.
Key Responsibilities
Build the pipelines that move multi-sensor data (multi-camera video, IMU, LiDAR, GPS) from vehicles into cloud storage, synchronize and geo-reference the streams
Own the storage layout and lifecycle for sensor data: partitioning, hot and archival tiers, cost control as volume grows
Build validation and monitoring on the ingest path: incomplete uploads, missing or unsynchronized streams, vehicles that stopped producing usable data
Prepare training datasets for autonomous-driving models: select data by location, route, and conditions, version datasets, and deliver them in the formats ML teams need
Until then: take over and develop the current imagery and GPS-track pipelines from vehicle cameras, and contribute to geodata pipelines (ingestion from company data, OpenStreetMap, Overture Maps and vendors, conflation, validation, publication)
Work with company data in BigQuery and keep spatial queries fast on large PostGIS and GeoParquet tables
Skills, Knowledge & Expertise
4+ years in data engineering
Experience with multi-sensor data from vehicles or robots: cameras, IMU or LiDAR, and keeping the streams in sync
Experience preparing training datasets for computer vision or autonomous-driving models.
Large volumes of binary or media data in object storage (S3 or GCS); distributed processing (Spark or equivalent)
Hands-on experience with spatial data: PostGIS, GeoPandas/Shapely, coordinate reference systems, GPS tracks
Strong Python and SQL; AWS or GCP, Docker, Kubernetes
Nice to have
Sensor data formats such as ROS2 bag, MCAP or point clouds
Parquet, Delta or Iceberg; Databricks
Argo Workflows or Airflow
OpenStreetMap and Overture Map
QGIS
BigQuery
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We are looking for a
Staff Product Manager
to shape this product from an early stage and lead it through validation, launch and international scale.
We are building a new product that enables people across inDrive’s global user base to earn additional income by completing tasks that generate high-quality training data for AI.
Following a successful pilot, we are moving from a partner-led solution towards our own scalable platform. It will connect demand from AI companies with distributed data collection and labelling, covering the full journey from buyer requirements and task design to contributor payouts, quality assurance and dataset delivery.
Key Responsibilities
Own the end-to-end product strategy, roadmap and outcomes for the Data Tasks platform.
Translate data buyer requirements into scalable collection, annotation and quality-control workflows.
Design the full product journey across both sides of the platform: enterprise buyers and task contributors.
Build capabilities for task creation and distribution, contributor onboarding, payouts, data submission, validation, labelling and dataset delivery.
Define the right balance between building internal capabilities, using external platforms and working with specialised partners.
Establish product metrics across demand, supply, data quality, unit economics and contributor experience.
Run discovery and experiments to improve acquisition, activation, task completion, retention and payout experience.
Work closely with Commercial, Engineering, Data, Operations, Legal, Privacy, Information Security and market teams.
Ensure the platform can support multiple data types, including audio, text, images, video and multimodal data, across different countries and use cases.
Skills, Knowledge and Expertise
Significant product management experience, including ownership of complex products at Staff, Principal or equivalent level.
Proven experience building and scaling a new product or platform from an early stage.
Strong systems thinking and the ability to design end-to-end products involving multiple users, workflows and operational processes.
Experience with B2B platforms, marketplaces, crowdsourcing, data products, AI/ML infrastructure or workflow products.
Strong commercial judgement and the ability to connect customer needs, product decisions and unit economics.
Ability to work with enterprise customers and translate technical or specialised requirements into scalable product solutions.
Strong analytical skills and experience defining metrics, running experiments and making decisions under uncertainty.
Ability to operate independently, bring clarity to ambiguity and influence senior stakeholders without relying on formal authority
Fluent English and clear written and verbal communication skills.
Nice to have
Experience with AI training data, data collection, annotation, model evaluation or quality-assurance systems.
Experience building two-sided marketplaces or products involving distributed contributor networks.
Experience launching products across emerging markets and adapting them to local payment, legal and operational constraints.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 90 700 EUR gross.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
We're looking for a hands-on operating leader of the Global Facilities function. You'll shape and run our Global Workplace strategy, from our HQ and offices worldwide to our distributed remote teams. You'll also be a trusted partner to business leaders and country teams in Office questions. This is a rare chance to manage a function at global scale and directly support inDrive's growth.
Key Responsibilities
Strategic Vision and Execution:
Develop and execute a comprehensive global facilities strategy that directly supports the company's growth objectives and overall business strategy.
Unifying Leadership:
Lead and integrate diverse teams, including both physical office management and remote international facilities operations, fostering cohesion and high performance.
Performance-Driven Management:
Define, track, and report key performance indicators (KPIs) and metrics to demonstrate value, drive continuous improvement, and ensure operational excellence.
Business Partnership:
Act as a trusted partner and advisor to business leaders, understanding their needs and translating them into actionable operational strategies and solutions.
Mentorship:
Serve as a mentor for both direct reports and other leaders across the organization, sharing expertise and fostering a culture of operational excellence.
Financial Acumen:
Oversee budgeting and financial reporting for all global operations and facilities initiatives, ensuring fiscal responsibility and strategic investment.
Skills, Knowledge & Expertise
Extensive experience leading operations across multiple international markets, with a strong grasp of cultural and regulatory differences
Proven track record managing large, geographically distributed remote teams
Broad operational scope covering both physical facilities and remote team support
Strong financial acumen: budgeting, financial analysis and management of complex operational budgets
Proactive, solution-oriented mindset and comfort working independently in a fast-changing environment
Excellent communication and presentation skills, including with executive leadership
Experience mentoring managers and building teams from the ground up
Fluent English; [other languages, if relevant]
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Mexico City, Mexico
Workplace: onsite
We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders.
Key Responsibilities
Direct management of a team of 20-25 support agents
Shift supervision and real-time workload management
Task distribution and queue monitoring to ensure SLA compliance
Workforce planning: scheduling, vacations, and shift coverage
Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.)
Regular 1:1 meetings, performance reviews, and feedback sessions
Identifying performance gaps and implementing improvement plans
Coaching and mentoring team members
Quality assurance oversight and calibration with QA teams
Ensuring adherence to internal policies, procedures, and compliance standards
Identifying process inefficiencies and driving improvements
Onboarding and continuous training of agents
Development of training materials and knowledge base contributions
Supporting skill development and career growth within the team
Skills, Knowledge & Expertise
Bachelor’s degree in Management, Business, Data Analysis or related field
Strong leadership and people management skills
Analytical thinking and ability to work with performance metrics
Excellent communication and stakeholder management skills
Problem-solving and decision-making abilities
Advanced user of Google Workspace (Sheets, Docs, Slides)
English proficiency: B1 or higher
Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m.
Job Benefits
Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
Hybrid work
Location: Mexico City, Mexico
Workplace: onsite
We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders.
Key Responsibilities
Direct management of a team of 20-25 support agents
Shift supervision and real-time workload management
Task distribution and queue monitoring to ensure SLA compliance
Workforce planning: scheduling, vacations, and shift coverage
Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.)
Regular 1:1 meetings, performance reviews, and feedback sessions
Identifying performance gaps and implementing improvement plans
Coaching and mentoring team members
Quality assurance oversight and calibration with QA teams
Ensuring adherence to internal policies, procedures, and compliance standards
Identifying process inefficiencies and driving improvements
Onboarding and continuous training of agents
Development of training materials and knowledge base contributions
Supporting skill development and career growth within the team
Skills, Knowledge & Expertise
Bachelor’s degree in Management, Business, Data Analysis or related field
Strong leadership and people management skills
Analytical thinking and ability to work with performance metrics
Excellent communication and stakeholder management skills
Problem-solving and decision-making abilities
Advanced user of Google Workspace (Sheets, Docs, Slides)
English proficiency: B1 or higher
Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m.
Job Benefits
Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
Hybrid work
Location: Abu Dhabi, United Arab Emirates
Workplace: onsite
We are looking for Solution Architect to drive the evolution of our ride-hailing and super-app platform. In this role, you will work closely with engineering teams and the domains directors to define architecture strategy, ensure scalable and resilient solutions, and guide key technical decisions while supporting rapid product growth.
Key Responsibilities
Participate in system design and architectural decisionmaking in collaboration with development teams, ensuring a balance between speed, quality, and resilience
Collaborate with the architecture team to develop a long-term roadmap for the evolution of the platform architecture and technological solutions, enabling scalability and sustainable business growth
Conduct audits of key services, identify technical debt, and propose a modernization strategy to support high load and rapid product launches
Drive the development of architecture and related processes
Define the architectural vision and technical strategy in collaboration with the CTO and other architects
Skills, Knowledge and Expertise
Experience designing and implementing architectures for highload distributed systems (we handle 230K RPS across 7 regions).
Strong understanding of both serverside and clientside architecture and their constraints.
Excellent knowledge of modern technologies, particularly AWS: AWS Certified Solutions Architect Associate certification is required.
AWS Certified Solutions Architect Professional certification is preferred.
Strong leadership skills: able to shape technical vision and effectively communicate complex architectural decisions to both engineers and nontechnical stakeholders.
Ability to coordinate architectural collaboration across multiple teams and ensure consistent approaches at the platform level.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Mexico City, Mexico
Workplace: onsite
We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders.
Key Responsibilities
Direct management of a team of 20-25 support agents
Shift supervision and real-time workload management
Task distribution and queue monitoring to ensure SLA compliance
Workforce planning: scheduling, vacations, and shift coverage
Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.)
Regular 1:1 meetings, performance reviews, and feedback sessions
Identifying performance gaps and implementing improvement plans
Coaching and mentoring team members
Quality assurance oversight and calibration with QA teams
Ensuring adherence to internal policies, procedures, and compliance standards
Identifying process inefficiencies and driving improvements
Onboarding and continuous training of agents
Development of training materials and knowledge base contributions
Supporting skill development and career growth within the team
Skills, Knowledge & Expertise
Bachelor’s degree in Management, Business, Data Analysis or related field
Strong leadership and people management skills
Analytical thinking and ability to work with performance metrics
Excellent communication and stakeholder management skills
Problem-solving and decision-making abilities
Advanced user of Google Workspace (Sheets, Docs, Slides)
English proficiency: B1 or higher
Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
The QA Load team is responsible for the performance and scalability of services across their entire lifecycle — from Go/No-Go decisions before launch to working with real production traffic. We design and execute load tests, model real-world usage scenarios, identify and eliminate bottlenecks in backend systems, databases, messaging, and infrastructure, and work closely with SRE, DevOps, and product engineering teams.
The role focuses on systematic performance improvement: building load-testing infrastructure, automation and CI/CD quality gates, performance analysis and experimentation, and translating technical metrics (latency, RPS, p95/p99) into clear business impact. Our goal is to make performance a core aspect of product quality and ensure the stable operation of high-load, geo-distributed systems.
Key Responsibilities
Performance Audits & Integration Support:
Go/No-Go decisions with our stakeholder about launches services before integrating them into our ecosystem and integrations support (audit APIs, web, databases, caches, message brokers)
Design&Execute Load Tests global strategy:
Modeling of load testing scenarios (load, stress, soak, peak, find max tests), methodology and formation of non-functional requirements for system using k6, JMeter (DSL framework)
Simulate real-world scenarios and traffic patterns to validate systems under production-like conditions (including high RPS, concurrency levels, data skew, and geo-distributed load)
Load Modeling:
Calculate and validate detailed load models – e.g. expected RPS, concurrent users, transaction volumes, and data distribution.
Adjust these models to mirror peak and edge-case scenarios, ensuring our capacity planning is grounded in reality.
Bottleneck Analysis & Fixes:
Find, analyze, and fix performance bottlenecks. This includes:
backend issues (CPU hotspots, memory leaks, GC pauses, thread pool exhaustion)
DB inefficiencies (Aurora MySQL/RDS indexing, query locks, IOPS limits)
messaging/queue back-pressure (Kafka partitioning, consumer lag, throughput limits)
network constraints (latency, load balancer settings, timeouts)
Work hands-on with SRE, DevOps, and Backend teams to implement optimizations and verify the improvements.
Prepare for Production Traffic:
Ensure services are production-ready. Drive capacity planning exercises and stress tests to determine scaling lag/limits and failure modes. Verify that services can gracefully handle traffic spikes or component failures without violating SLAs or SLOs. Help partners configure autoscaling policies for sustained performance
Loadtesting Infrastructure Setup&Tuning:
Set up, audit, and operate performance testing infrastructure for our services load testing automation and geo-distributed load generator to simulate production traffic
Performance Analysis & Experimentation:
Approach performance issues with an performance analyst/architect mindset – form hypotheses, design experiments, run tests, and draw conclusions to configuration infrastructure and fix backend code.
For example, if latency is high, hypothesize the cause (e.g. database index missing), test the hypothesis, and then make a the fix. Repeat this iterative process to methodically improve system performance.
Business Impact Translation:
Translate technical performance insights into business risks and opportunities. For instance, demonstrate how reducing latency or improving p95 response time can increase conversion rates or GMV. Communicate these insights to both engineers and non-technical stakeholders to underline the business value of performance work.
Observability & Monitoring:
Utilize observability tools to monitor performance during tests. Set up dashboards and alerts in Grafana/Prometheus and other systems (e.g. New Relic, Dynatrace, Zabbix, ELK Stack, Coroot), analyze traces and logs. Use few methods to interpret results and guide troubleshooting.
Performance Tooling:
Build internal performance tooling in Golang: Design and maintain internal tools for automation performance testing and analysis Load as a Service for product teams: traffic generators, load managers, mocks, test stubs, data feeders, and helper services used across partner integrations. Building load test scenarios to Jmeter (DSL framework) and k6 in JavaScript. Innovate on tooling to make load tests easier to create, run, and analyze for the whole team.
CI/CD Integration:
Integrate performance tests into our CI/CD pipeline as QG. Automate load tests run to every new integration or code change is evaluated for performance regressions. Ensure that build pipelines can catch and flag performance drops (e.g. increased response times, higher resource usage) before changes reach production.
Reporting&Communication:
Prepare executive-ready performance reports for engineering teams and C-level stakeholders. Highlight key metrics (p95/p99 latency, throughput, error rates, saturation signals) and identify primary scalability bottlenecks across services, databases, caches, and messaging systems, and compare results against SLOs and capacity targets. Provide clear root-cause explanations and actionable recommendations, including performance vs cost trade-offs, to support production readiness and Go/No Go decisions.
Performance Culture:
Champion a culture where performance = product quality.
Educate and influence teams to treat performance testing as an integral, continuous part of the development lifecycle rather than a one-time task.
Share best practices and success stories, ensuring that performance considerations are baked into design, coding, and testing processes from the start.
Conducting production load and traffic validation experiments with full ownership of risk assessment, blast radius control, observability, and rollback procedures.
Work with geo-distributed, high-load systems (200k+ RPS) and latency-sensitive mobile flows
Set up production-like performance environments in AWS
Conducting and modeling load tests in production
Performance analytics → hypotheses → experiments → fixes → measurable business impact (latency, conversion, GMV)
Skills, Knowledge and Expertise
5+ years in Performance/SRE/Load Testing
Strong programming skills in Golang/Kotlin/Java
Strong k6 or JMeter DSL - Performance Testing Mastery: Hands-on expertise with modern load testing tools, especially k6 and/or JMeter (and their scripting DSL). Deep understanding of performance best practice – you know when to apply load testing vs stress testing vs soak testing, and how to interpret the results of each.
Hands-on experience with AWS infrastructure on for high-load systems: EKS, EC2, Auto Scaling Groups, ALB/NLB, VPC, subnets, routing, security groups
Designing and tuning autoscaling strategies for compute (KEDA/Karpenter/Cluster Autoscaler, EC2 scaling policies)
Understanding network performance characteristics: latency, cross-AZ traffic, NAT/egress limits, load balancer behavior under high RPS
Profiling Golang, Kafka, Redis, DB tuning experience
Automation loadtesting and make QG (JVM languages and Go)
SRE mindset (RED/USE, SLO, error budgets)
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: London, England
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
Our Infrastructure teams build the foundation that engineers at Wolt, Deliveroo, and DoorDash build on: the compute, cloud, and networking capabilities that enable Engineering teams to develop, deploy, and run services at global scale. The EU Compute team has a specific focus on provisioning, scaling, and the efficient operation of GPU infrastructure for AI and ML workloads. This is an emerging space with plenty of greenfield opportunities.
We're looking for a Staff Engineer to be a hands-on technical leader for this infrastructure work that crosses team and brand boundaries. You'll set direction for the platform, turn complex problems into deliverable plans, write and review production code, and help other engineers make sound decisions. It's an exciting time to join: we're building a global platform and the choices made now will shape how engineers across the company ship for years.
What you’ll be doing
You'll own some of the hardest infrastructure problems in the company and make the platform easier to operate and safer to build on. We’re determined to build great platform products and user experiences, and you’ll be pivotal in making this reality.
Day-to-day in this role you’ll:
Set technical direction for shared AWS and Kubernetes infrastructure, balancing reliability, security, developer experience, and cost.
Lead substantial initiatives from design through rollout and operation, coordinating dependencies and decisions across Wolt, Deliveroo and DoorDash, focusing on workloads targeting GPUs.
Evolve Kubernetes clusters, cloud networking, identity, and infrastructure provisioning to support growing and varied workloads.
Build reusable Terraform patterns and self-service tooling that help teams provision infrastructure safely and consistently.
Improve deployment and operational practices, including GitOps, observability, capacity planning, incident response and recovery.
Use production signals and developer feedback to find platform friction, choose where to invest and measure whether changes actually help.
Assist with supporting the platform, with deep focus on GPU infrastructure, as well as broad focus on compute in general.
Gracefully sunset legacy infrastructure and tooling, and create strategies to reduce toil.
Mentor engineers through design reviews, implementation and incidents, raising the quality of infrastructure work across teams.
Our humble expectations
Deep experience building and operating Kubernetes and AWS infrastructure in production. Familiarity with GPU workloads and orchestration is a plus.
Strong software engineering skills: you use Go, Python or a similar language to build maintainable tools and automation.
Experience with infrastructure as code (we use Terraform) and with designing systems that other engineering teams depend on.
A track record of leading complex technical work across teams, including architectural decisions, delivery, and operational follow-through. You have the breadth to collaborate and design across team and domain boundaries, and the depth to have hands-on impact.
Strong judgment on trade-offs in distributed systems, networking, security, reliability, and cloud cost.
Clear communication, and the ability to bring people together around a practical technical direction.
What we offer
Scope and influence.
Shape infrastructure used globally, while staying close to the engineering. Your work will help product teams ship services with greater ease and confidence.
Real problems at global scale.
Multi-cluster Kubernetes, AI / ML workloads, cloud networking, GitOps, and progressive delivery across a global company.
Autonomy and ownership.
Set direction and see it through from design to operation, with the backing of a global engineering organisation spanning Europe and the US.
Growth.
Room to expand your scope, whether through deeper technical leadership or broader cross-domain influence.
Great people.
Work with talented engineers and leaders in a diverse, international environment, mentoring and learning from others.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia
You’re the kind of person who looks at a complex, deeply interconnected system and immediately wants to know how it functions and what would make it break. Focused on finding more than just bugs, you want to untangle dependencies and raise the bar for quality across the board. You're comfortable stepping up to take ownership and lead the charge when things get complicated.
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you’ll do
DataGrip is our cross-platform IDE for databases, and its core functionality powers database tools across other JetBrains IDEs like IntelliJ IDEA, PyCharm, and PhpStorm. Because of the large size of this ecosystem, which spans many database systems, environments, and integrations, keeping our quality bar high is a complex, strategic challenge. You’ll take ownership of quality across these shared components and release processes. You’ll work closely with developers, DevOps, and product teams to map out expected behaviors, investigate hard-to-reproduce issues, and improve how we build and test. Your work will directly influence the reliability of tools used by millions of developers every day, making sure changes in one area don't unexpectedly break another.
Day to day, you will:
Lead QA activities, set priorities, and coordinate testing efforts across multiple teams and components.
Investigate unclear, poorly reproducible, and cross-component issues to find the root cause.
Analyze logs, test results, and user reports to spot broader quality patterns behind individual failures.
Define test strategies and apply risk-based testing to manage release cycles safely.
Work with developers and product teams to establish expected behavior when detailed specifications aren't available.
Improve our QA processes and guide the team in making confident release decisions.
What you’ll bring
A high degree of independence and technical curiosity.
Comfort taking ownership of complex problems and driving them to resolution.
The ability to see the big picture and understand how changes in one area affect the rest of the system.
A proactive approach to improving processes rather than just following them.
Strong analytical thinking, with the ability to turn scattered logs and user reports into clear insights.
The communication skills to bring different teams together and coordinate testing efforts smoothly.
What you’ll need
The proven ability to test complex, multi-component systems and navigate integration and end-to-end testing.
Practical knowledge of relational databases and SQL.
Experience leading QA activities and shaping test strategies for multiple products and release cycles.
Familiarity with reading and debugging code (Java or Kotlin preferred) to troubleshoot deeply embedded issues.
Hands-on experience writing or maintaining automated tests.
The ability to navigate and troubleshoot CI/CD systems, test environments, and infrastructure (such as Docker, Kubernetes, or TeamCity).
Experience investigating distributed systems, APIs, and service-to-service integrations using monitoring and logging tools.
What success looks like
Within your first few months, you’ll have a firm grasp of the DataGrip ecosystem and how its components interact across our IDEs. You’ll be independently identifying quality risks, setting clear testing priorities, and helping teams ship reliable releases without bottlenecks. Long-term, you’ll have established smoother QA workflows, making it easier for everyone to understand dependencies and catch cross-product issues before they reach our users.
Why join JetBrains?
Strong base salary.
We offer competitive pay that reflects your skills and experience.
Flexible work schedule.
Enjoy the freedom to work from home or from the office.
Extra time off.
More days to relax, recharge, and do the things you love.
Learning and development opportunities.
Access to conferences, courses, and language classes.
Relocation support.
Assistance to help make your move as smooth and stress-free as possible.
Free meals and snacks.
Lunch and refreshments provided to keep you fueled.
Health and wellness.
On-site gyms or sports club stipends.
Internal events.
Company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
#LI-DNI
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Principal Program Manager, Cloud Streaming
Sony Interactive Entertainment (SIE) is seeking an experienced Principal Program Manager to lead complex, high-impact programs across the PlayStation ecosystem. This role is central to driving cross-functional execution at scale, bringing together teams across technology, product, business, and operations to deliver meaningful outcomes for players worldwide.
As both a strategist and executor, the Principal Program Manager will shape program direction, create clarity in complex and ambiguous environments, and drive programs from strategy through execution, launch, and value realization. This leader will anticipate challenges, bring forward clear recommendations, and influence decisions across diverse global teams and senior leadership.
Key Responsibilities
Program Leadership
Lead geographically distributed, cross-functional teams in delivering large-scale programs from strategy and definition through execution, launch, and ongoing value realization.
Translate strategic objectives into clear program outcomes, priorities, milestones, success measures, and execution plans.
Drive end-to-end program outcomes, connecting business objectives, product strategy, technology delivery, and operational readiness.
Create structure and clarity in complex or ambiguous environments, ensuring teams remain aligned on priorities, ownership, and desired outcomes.
Serve as a trusted program voice to executives and stakeholders, providing clear visibility into program health, priorities, risks, and decisions.
Strategic Program Management
Define and influence program delivery strategies that balance speed, quality, scalability, investment, and risk.
Establish effective program structures, governance, operating rhythms, and decision-making frameworks appropriate to the scale and complexity of the work.
Maintain a broad perspective across the program, anticipating emerging risks, dependencies, opportunities, and decisions.
Navigate ambiguity with sound judgment, clearly communicating trade-offs and recommendations to senior leaders.
Adapt plans as business, technology, and customer needs evolve while maintaining focus on overall program outcomes.
Apply and evolve program management best practices to improve predictability, execution, and business impact.
Communication & Collaboration
Build strong partnerships across Engineering, Product Management, Design, Quality, Operations, Business, and other functions required to deliver program outcomes.
Influence effectively across teams and organizational boundaries, including in situations where priorities, perspectives, or incentives differ.
Proactively identify risks and opportunities, framing complex issues clearly and bringing forward options and recommendations.
Synthesize complex information into concise, actionable communication for senior leaders and executive audiences.
Establish transparent, data-driven reporting that provides a reliable source of truth for program health and decision-making.
Foster shared ownership and accountability across teams, ensuring actions and decisions are driven through to resolution.
Organizational Impact & Innovation
Identify opportunities to simplify ways of working, reduce unnecessary overhead, and accelerate cross-functional execution.
Develop and apply scalable approaches, frameworks, and best practices that strengthen program delivery beyond an individual initiative.
Use data, insights, and measurable outcomes to evaluate program effectiveness and inform decisions.
Challenge existing approaches where appropriate and help teams continuously improve how they plan, collaborate, and deliver.
Provide leadership, mentorship, and guidance to Program Managers and Technical Program Managers supporting the program.
Where applicable, provide strategic oversight of a broader program management team.
Leadership & Culture
Act with ownership, accountability, urgency, and strong judgment in delivering results.
Create an environment where teams can openly surface risks, challenge assumptions, and work through difficult issues constructively.
Encourage diverse perspectives and inclusive collaboration across global teams.
Balance respect for established systems and practices with a forward-looking mindset and a willingness to drive meaningful change.
Model collaborative leadership and help others operate with greater clarity, confidence, and ownership.
Qualifications & Requirements
Bachelor’s degree or equivalent relevant professional experience.
7+ years of experience leading large-scale, complex technology or consumer-facing programs across multiple functions and organizational boundaries.
Demonstrated success leading programs across one or more areas such as software, hardware, platforms, services, infrastructure, digital experiences, or business capabilities.
Proven ability to operate effectively in complex and ambiguous environments and translate strategic objectives into executable programs.
Strong experience establishing program structures, governance models, operating rhythms, and decision-making frameworks.
Demonstrated ability to identify and communicate risks, options, trade-offs, and recommendations to senior leaders.
Proven ability to influence senior executives and work effectively across multiple organizational levels without relying on direct authority.
Strong written and verbal communication skills, with the ability to simplify complex information and focus audiences on the decisions and outcomes that matter most.
Experience using data, metrics, and measurable outcomes to assess program health, guide decisions, and evaluate impact.
Strong critical thinking and judgment, with the ability to connect near-term execution to broader business and organizational objectives.
Experience providing leadership, mentorship, or guidance to other program management professionals.
Skilled at working across diverse, geographically distributed teams and external partners.
Knowledge of the gaming, digital entertainment, or consumer technology industry preferred, but not required.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$220,900
—
$331,300 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Manila, Philippines
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Cape Town, South Africa
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Manila, Philippines
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
ГибридseniorГеография найма не уточнена
ГибридLimassol, Cyprus
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