Задачи:
— Обработка входящих запросов и тикетов клиентов.
— Ответы на вопросы клиентов и предоставление точной информации.
— Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта.
— Эскалация сложных вопросов соответствующим внутренним командам.
— Поддержание связи с клиентами до полного разрешения запросов.
— Ведение точной информации о клиентах и истории коммуникаций в HubSpot.
— Обновление статусов клиентов и тикетов.
— Отслеживание открытых вопросов и обеспечение их решения.
— Сбор повторяющихся вопросов и проблем клиентов для передачи соответствующим командам.
— Помощь в улучшении внутренних процессов на основе обратной связи клиентов.
Требования:
— Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли.
— Опыт работы с тикетами, запросами клиентов или очередями поддержки.
— Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом.
— Хорошие письменные и устные коммуникативные навыки на английском и русском языках.
— Хорошие организационные навыки и внимание к деталям.
— Способность одновременно обрабатывать несколько запросов клиентов.
— Опыт работы с CRM или системами тикетов будет плюсом.
— Уровень английского B2+ (письменно и устно).
Желательно:
— Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах.
— Понимание процессов KYB/KYC или онбординга.
— Опыт работы с международными клиентами.
— Опыт работы с HubSpot или аналогичными CRM/системами поддержки.
Условия:
— Работа в международной fintech компании, работающей в Африке, MENA и Азии.
— Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами.
— Тесное взаимодействие с командами Product, Compliance и Operations.
— Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.
Impact of a Billing Systems Architect
As an Enterprise Billing Systems Architect at Upsun, you are the technical anchor of our billing infrastructure, playing a vital role in ensuring our revenue operations, pricing structures, and financial integrations run seamlessly as our business scales. Picking up primary ownership from our implementation partner, you serve as the dedicated technical lead bridging Finance, Product, and Engineering.
You’re deeply analytical, systems-minded, and collaborative—someone who thrives on translating complex business, pricing, and accounting rules into reliable system logic. Working downstream from our core engineering and data mediation teams, you ensure the integrity of our Quote-to-Cash (Q2C) platform while continuously optimizing platform performance and automation.
Beyond day-to-day platform administration, you contribute to the long-term evolution of our billing architecture—supporting new pricing model launches, complex usage rating schemes, and financial system integrations. Your attention to detail, technical versatility, and cross-functional mindset ensure our revenue pipeline remains scalable, compliant, and friction-free.
What to expect
Billing Infrastructure & Administration:
Serve as the hands-on technical owner of our BillingPlatform environment, configuring catalogs, price cards, usage rating rules, and automated invoice schedules.
System Operations & Maintenance:
Own ongoing platform health, including system updates, pricing launches, recurring bill-run troubleshooting, sync exception handling, and root-cause issue resolution.
Data Ingestion & Analysis:
Utilize SQL to perform data validation, rating engine auditing, and operational reporting while collaborating with Engineering to receive mediated usage data (e.g., via DigitalRoute or Kafka).
Integrations & API Management:
Maintain and optimize clean, API-driven integrations connecting BillingPlatform to upstream CRMs (e.g. Salesforce), downstream ERP/GL tools (e.g., NetSuite), and payment gateways (e.g., Stripe).
Revenue Recognition Alignment:
Partner closely with Accounting to ensure system rating rules, revenue schedules, and general ledger mappings satisfy ASC 606 and IFRS 15 compliance standards.
Cross-Functional Collaboration:
Gather technical and operational requirements directly from Accounting, Finance, Sales Ops, and Product teams, translating their vision into sustainable platform configuration.
Data Integrity & Migration:
Maintain billing data continuity and manage subscription data updates or migrations without disrupting ongoing financial operations or revenue recognition flows.
What you bring
Q2C Platform Experience:
Proven hands-on experience configuring and administering enterprise Quote-to-Cash or billing platforms (e.g., Zuora, Salesforce Revenue Cloud/CPQ, NetSuite Billing, Aria Systems, or BillingPlatform).
Data & Technical Skills:
Strong proficiency with SQL for querying and auditing billing data, alongside a solid grasp of REST APIs, webhooks, and ETL workflows.
Modern Pricing Expertise:
Experience supporting complex SaaS or infrastructure pricing models—such as PLG, hybrid commitment-plus-usage, tiered rates, and consumption-based/metered billing.
Revenue Recognition Knowledge:
Practical understanding of rev rec fundamentals (ASC 606 / IFRS 15) and how accounting rules dictate billing engine design.
Cross-Functional Communication:
Ability to bridge technical language and financial business logic, effectively collaborating with engineering teams and accounting stakeholders alike.
Problem Solving & Troubleshooting:
A methodical approach to diagnosing system sync errors, rating anomalies, and integration edge cases to ensure operational continuity.
Bonus points
Experience with DigitalRoute mediation software or Kafka event-stream data intake
Previous exposure to cloud infrastructure, PaaS, or developer-platform usage metrics
Background supporting system migrations from implementation partners into internal teams
Where we hire
Remote work with focus on Australia, Canada, France, Germany, Spain, the United Kingdom, and the United States. No visa sponsorship.
How we hire
Five video interviews on Google Meet including Talent Acquisition, Hiring Manager, Engineering team, Finance team, and Executive (CFO). Background checks required.
What we offer
A product you can believe in as a proud B Corp.
Award-winning workplace recognized by Forbes and France’s Best Workplaces for Women.
A culture valuing voice, flexibility, openness, and inclusivity.
A global team with diverse backgrounds.
Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here
Commitment to diversity, inclusion, equity, and support for accommodations during hiring process.
Обзор позиции и продукта:
Это позиция первого лица в группе компаний с полной ответственностью за P&L, стратегическое развитие и операционные результаты всех бизнес-направлений. Ваша задача — взять на себя ежедневное управление, выстроить эффективную систему работы между направлениями и переводить стратегические цели собственника в конкретные измеримые бизнес-результаты.
Продукты: Crypto Processing (on/off-ramp, settlement), Global Treasury (мультивалютный казначейский учёт, фиат/стейблкоин-расчёты), Technology Platform (собственная SaaS-платформа).
Задачи:
• Полное P&L-управление группой, стратегия и операционка;
• Заменять фаундера в day-to-day management;
• Руководить тремя General Manager, CFO, HRD, Legal, Compliance;
• Масштабировать существующий бизнес и запускать новые направления;
• Развивать B2B-отношения с институциональными клиентами;
• Участвовать в командировках, встречах, конференциях.
Требования:
• Опыт управления на уровне CEO / MD в международном FinTech / payments / crypto / EMI (строго обязательно);
• Опыт управления несколькими бизнесами / юрисдикциями;
• Понимание регуляторики (EMI, MiCA, CASP);
• Английский язык — свободный;
• Готовность к регулярным командировкам.
Условия:
• B2B-контракт;
• 28 рабочих дней отпуска, больничные (до 30 дней), праздники по UK-календарю.
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Phantom is a fintech company that develops and operates the multichain crypto wallet Phantom, one of the most popular wallets in the Web3 industry. The company is fully remote and open to candidates based in the US, EU, and UK.
Responsibilities:
— Own and evolve CI/CD infrastructure using GitHub Actions and Kubernetes, focusing on reliability, scalability, and developer velocity.
— Automate release workflows including building, signing, and distributing binaries and managing app store submissions across iOS, Android, and Chrome.
— Oversee and improve automated end-to-end testing with Maestro and Playwright across mobile and web.
— Improve pipeline performance, reliability, and observability to support rapid, high-confidence releases.
— Partner with engineering teams on SDLC and Developer Experience improvements, including preview environments and tooling such as Appetize.
— Ensure build, release, and deployment systems meet security and compliance expectations of a financial product.
— Provide technical leadership by setting standards and driving improvements across build, test, release, and deployment workflows, collaborating closely with product and engineering teams.
Qualifications:
— 8+ years of experience in DevOps, Platform Engineering, SRE, Systems Engineering, or related roles at a senior or staff level.
— Strong experience with AWS and CI/CD systems such as GitHub Actions or GitLab CI.
— Strong experience with Docker, Kubernetes, and Infrastructure-as-Code tools such as Terraform or Pulumi.
— Experience supporting CI/CD and release infrastructure for production mobile applications, including iOS and Android.
— Experience working in financial services, fintech, or environments with significant security and compliance requirements.
— Proven track record of improving developer workflows and collaborating across engineering teams.
Nice-to-have:
— Experience with React Native and/or Expo, mobile preview environments, or Appetize.
— Blockchain/crypto experience.
Benefits:
— Competitive salary and equity.
— Comprehensive insurance (medical/dental/vision) fully covered.
— Stipend for remote/work-from-home setup including laptop, headphones, and other work gear.
— Flexible hours and supportive remote environment.
— Unlimited vacation.
— 401(k) retirement plan.
— Wellness benefit.
— Daily lunch benefit.
Phantom is committed to diversity and inclusion and encourages candidates of all backgrounds to apply. The company collects and processes personal information for recruitment purposes in compliance with data protection laws and may use AI-powered tools and third-party services for administrative tasks.
About The Opportunity
The Chief Auditor will serve as MoonPay's internal audit executive, responsible for designing, building, and leading an independent, risk-based audit function across MoonPay. This is a rare opportunity to build a best-in-class audit capability from the ground up within a crypto-native company at the intersection of traditional finance, digital asset infrastructure, and global regulatory complexity. The Chief Auditor will provide the MoonPay Board and senior leadership with independent assurance that MoonPay's risk management, control environment, and governance frameworks are operating effectively across a multi-entity global footprint.
What you'll do
Lead the design, development, and management of MoonPay's internal audit function from inception.
Establish risk-based audit plans aligned with enterprise risk management and strategic objectives.
Provide independent assurance to the Board and senior leadership on risk management, controls, and governance.
Oversee audit execution, including scoping, fieldwork, reporting, and follow-up on remediation actions.
Collaborate with external auditors and regulators to ensure regulatory compliance and continuous improvement.
Build and lead a high-performing audit team, fostering a culture of accountability and continuous learning.
Requirements
Experience designing, building, and directing an internal audit function in a complex, multi-entity global organization.
Strong knowledge of risk management, control environments, governance frameworks, and regulatory expectations across multiple jurisdictions.
Proven ability to work with executive leadership and the board to translate risk into actionable insights.
Experience in crypto, digital asset infrastructure, or financial services is highly desirable.
Excellent leadership, communication, and collaboration skills.
Qualifications
Significant senior-level internal audit leadership experience (e.g., Head of Internal Audit, Chief Auditor).
Demonstrated track record of building an audit function from the ground up in a fast-paced environment.
Relevant professional certifications (e.g., CIA, CPA, CISA, CA, or equivalent).
Strong understanding of regulatory, legal, and compliance frameworks applicable to digital assets and fintech.
Team description
Lead and develop MoonPay's internal audit team, collaborating with risk management, compliance, finance, and operations to provide comprehensive assurance across the organization.
Tech stack
Experience with audit management tools, data analytics, and regulatory technology; familiarity with platforms used for risk assessment, control testing, and governance reporting in a global, crypto-enabled environment.
Benefits & perks
Competitive compensation and equity opportunities.
Comprehensive health, dental, and vision plans.
Flexible work arrangements and a dynamic, high-performance culture.
Opportunities to shape a growing function at the intersection of finance and crypto.
Who you are
A strategic leader with hands-on experience building and running an internal audit function in a global, regulated setting.
Discerning, detail-oriented, and capable of communicating complex risk concepts to diverse audiences.
A collaborator who can influence at the Board level and partner across functions.
Our team is developing a payment gateway for accepting funds from users on behalf of merchants, as well as sending funds from merchants to users. The system involves storing user payment data and is subject to PCI DSS compliance. It contains multiple integrations with payment systems, providers, and other gateways and processors, including 3DS.
We are looking for a Head of Commercial to lead the company’s Sales and Marketing organisation and build the commercial engine for our next stage of growth. Reporting to the CEO, you will own commercial strategy, GTM, pipeline, enterprise sales, marketing and revenue performance. The company has a strong enterprise sales capability and a track record of winning significant merchants. Your challenge is to make that success repeatable and scalable, reducing dependency on individual rainmakers.
Responsibilities:
— Own commercial strategy, revenue targets, ICP, market priorities and GTM.
— Lead and develop the Sales and Marketing teams as one coordinated commercial organisation.
— Build scalable sales processes, methodology, forecasting and pipeline management.
— Coach the team and turn top-performer behaviours into repeatable team performance.
— Support strategic enterprise opportunities and build executive relationships with key prospects.
— Lead demand generation, positioning, messaging and sales enablement.
— Drive new merchant acquisition as well as expansion and cross-sell across existing accounts.
— Partner closely with the CEO, Product, Technology and Solutions Engineering.
— Establish clear commercial KPIs and a high-performance operating rhythm.
What Success Looks Like Within 12–18 months:
— Clear ICP, GTM strategy and commercial priorities.
— Stronger, more predictable pipeline and forecasting.
— Multiple salespeople consistently delivering against targets.
— Sales and Marketing operating as one effective GTM organisation.
— Repeatable sales processes and strong commercial enablement.
— Measurable Marketing contribution to pipeline and revenue.
— Reduced dependency on individual rainmakers.
— A commercial organisation capable of scaling
Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits.
Simple is looking for a Vendor Operations Specialist to own vendor relationships, subscriptions, compliance, and operational automation. This is a hands-on role - you will be juggling multiple things at once, pushing when needed, and making sure nothing slips. Experience matters less than mindset: thorough, persistent, and confident. Push the pace of innovation and build a future of a healthier world with us!
Key Responsibilities:
Vendor / Assets Management
— Own the full vendor lifecycle: sourcing, onboarding, contracting, renewals
— Coordinate the procurement, lifecycle management, and vendor relationships for company hardware and IT equipment
— Coordinate with Legal on MSAs, NDAs, and service agreements
Subscriptions & SaaS
— Track all software subscriptions; spot waste and duplicates
— Own renewal calendars and ensure nothing auto-renews without approval
KYC, Compliance & Automation
— Run KYC/KYB for new vendors, keep documentation current
— Be the main point of contact for third parties on operational matters
— Identify manual workflows and build automations and trackers that scale
— Support ad-hoc ops requests, reporting, and compliance packages
What we’re looking for:
— Naturally detail-oriented - you notice what others miss and do not let things drop
— Can manage many work streams at once without losing track
— Comfortable pushing on vendors, timelines, and incomplete answers
— Clear communicator in English
— 2–4 years in operations, finance, procurement, or similar
— Experience in AI-driven workflows, process optimization, and operational automations
Perks and Benefits:
— Open-minded teams, a welcoming and inclusive company culture, plus the opportunity to make a real difference with a game-changing health tech product.
— Remote work opportunities.
— A premium SIMPLE subscription.
About our values:
Think deeper: We understand that in order to grow we need to make all our decisions reality-based and change our opinion based on what we learn. We appreciate data coming in various forms – quantitative and qualitative, feedback from users and colleagues, and strong and weak signals. We treat data as the main source for leveraging insights and expect people at every level to have conversations that start with data.
Focus on impact: Results and speed matter. When we are competing to become an A-player in the digital health market, we don’t have the luxury of deliberation. We need to make decisions and changes quickly and, swiftly learn from our mistakes. We prioritize what will have the greatest impact and aren’t distracted by anything else. We create products that benefit users while we are meeting our metrics.
Take ownership: We seek to improve all facets of our company even in ways beyond our job description. We seek and take responsibility for our actions and their impact. We value and set high expectations for our own work so that it can add to the overall quality and innovation results of the team. Each one of us is empowered to make this company a success, take the lead to resolve disagreements and systemic issues.
Push the limits: We encourage our team to explore new ideas, challenge conventional thinking, and continuously improve work. This mindset can lead to breakthroughs in product development, improved operational efficiency, and increased competitiveness in the market. We believe that a culture and mindset of constantly striving to exceed existing standards, boundaries, or expectations that include innovation, experimentation, and a willingness to take risks, can bring us success. We don't accept what someone says as truth if we disagree with it, no matter what authority that person has in the company and express ourselves directly, not through channels. We challenge ideas, from policy to product decisions, and always seek to understand the reason behind what we do.
Be a Championship Team: As a part of the championship team, you must improve your own performance constantly also know your teammates, their talents and skills and be focused on a common goal and how to achieve it together. We hold each other accountable for our contribution to the shared success or failure, and we constantly look for ways to help our colleagues to improve and for us to perform better as a team. We collaborate within the team in order to compete with challengers in the outside world. We build relationships of trust. We provide our teammates with the autonomy and support they need to deliver their part of the goal.