Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role
This is a hands-on operator role. You will update risk registers yourself, run functional risk lead check-ins, and produce board materials. No direct reports.
Alpaca has the ERM framework, taxonomy, and scoring model. As ERM Program Manager, you will own execution: intake from functional risk leads, risk register hygiene, residual scoring with risk owners, and board-ready reporting on schedule. You report to the
CISO
/ ERM Lead and work closely with the ERM Working Group, functional risk leads, and local entity leaders.
Things You Get To Do
Run the ERM intake cycle end to end: Ticket ingestion, functional interviews, surveys, and ad hoc signals from incidents or operational channels.
Maintain functional and enterprise risk registers in Vanta: owners, inherent and residual scores, mitigations, and status.
Coordinate functional risk lead check-ins, chase blockers, and normalize inputs into the enterprise view.
Map risks to Alpaca's 15 L1 categories and Appendix C L2 subcategories to enterprise scenarios for reporting.
Apply the
ERM Risk Scoring Model
and push residual validation with risk owners.
Track mitigation plans, action owners, target dates, and escalations.
Define KRIs with data owners; use proxy metrics where instrumentation is still maturing.
Produce leadership and board ERM materials.
Support ERM Working Group agendas, minutes, and action tracking.
Operate the intake triage workflow: score, dedupe, register action.
Build playbooks and templates for functional leads.
Support local entity quarterly risk updates and escalation hygiene.
Surface emerging risks (crypto, AI, multi-jurisdiction) for review.
Who You Are (Must-Haves)
Mid-career (roughly 5 to 10 years) in operational risk, ERM,
GRC
, or compliance program management at a regulated financial institution (broker-dealer, fintech, or capital markets).
Built or run a risk register from intake through reporting. Not framework design only.
Can coordinate Legal, Compliance, Finance, Product, Security, and Operations stakeholders without direct authority.
Hands-on
GRC
platform experience
Clear writing: risk statements, executive summaries, board-ready tables.
SEC/
FINRA
familiarity or equivalent regulated-environment experience.
Who You Might Be (Nice-To-Haves)
Broker-dealer, clearing, or custody operations context.
High-growth fintech where you stood up ERM while the business scaled.
Crypto / digital assets risk register exposure.
Multi-entity, multi-jurisdiction risk consolidation.
Jira service desk or structured intake workflow design.
COSO
ERM / ISO 31000 implementation as an operator.
Prior work drafting board or risk committee reporting.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Tel Aviv, HQ
Workplace: OnSite
We are looking for a Vertical Product Manager to own Wonderful's solutions for the healthcare industry: health insurers and payers, hospitals and provider networks, and the platforms that sit between them. This role is responsible for the strategy, roadmap and go-to-market of repeatable healthcare solutions: products that solve a specific business problem for a payer or a provider and that we can sell and deploy again and again, in every country we work in.
Our teams in the field already build valuable agents for healthcare organizations. As one of the first Vertical PMs, you will turn this field experience into a catalog of solutions that sales can pitch from the first meeting, and that our deployment teams can take to production faster each time. You will work closely with country GMs, Deployment Strategists, FDEs, HQ product groups, R&D and marketing.
Healthcare has the highest stakes and the least room for a wrong answer of any industry we sell into. A member asking what their cover actually includes, a patient trying to move an appointment, a family trying to understand a bill. Solutions here have to be accurate, careful with patient data, and know exactly when to hand the conversation to a person.
WHAT YOU'LL DO
- Drive the product vision, strategy and roadmap for Wonderful's healthcare solutions, from the first solutions to a full catalog across payers and providers.
- Identify the highest-value repeatable solutions, using what we have already built for healthcare customers, input from the field and market research.
- Convert repeated customer needs into productized solutions rather than one-off builds, in partnership with HQ product groups and R&D.
- Own the full solution offering for go-to-market, including demos, pricing, business case and reference deployments, so that solutions win deals in pre-sale.
- Partner with marketing and sales on positioning, sales enablement and conversations with senior payer and provider buyers.
- Build a deep understanding of payer and provider operations, buyer needs, regulation and competitors, and use it to shape priorities.
- Set the patient privacy, accuracy and human-handover bar that a payer or a provider will accept, together with R&D, security and legal, and define how a solution integrates with the clinical and administrative systems a customer already runs.
- Own the market rollout for each solution: which countries it enters and in what order, what has to change for it to work in each one, and how we grow penetration from there. A solution is judged by its total across every market, not by a single deal.
- Lead a cross-functional team of engineers and designers from discovery to production, while maintaining team health.
- Define and track the metrics that show each solution is working, and communicate progress to leadership.
- Operate independently, think strategically and communicate clearly with executive and technical audiences.
WHO YOU ARE
- 5+ years of product management, solutions or strategy experience in B2B or enterprise software.
- Experience building products for healthcare payers, providers or health technology companies, or working inside one.
- Experience taking a product from customer discovery to repeatable sales.
- Experience working closely with engineering, sales and customer-facing teams.
- Experience presenting to and influencing senior executives.
- AI-native PM with demonstrated ability to use AI tools to build prototypes and demos, and to redesign workflows.
ADVANTAGES
- Experience with AI agents, LLM-based products or workflow automation.
- Experience in a pre-sales, solutions or forward-deployed role.
- Knowledge of core healthcare processes, such as benefits and eligibility, claims and billing, scheduling and patient intake, or care navigation.
- Familiarity with the clinical and administrative systems that healthcare organizations already run.
- Experience working across several countries or markets, or in a fast-growing startup.
Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice
Location: Tokyo, Japan
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
We're looking to hire a new Talent Sourcer in Tokyo to build top-of-funnel talent pipelines and shape talent strategy across our Go-To-Market (GTM) organization. In this role, you'll partner with regional leadership to fill critical GTM roles like Solutions Consultants https://jobs.ashbyhq.com/notion/15dde0f5-b3fd-4d46-8ec2-0858ebdd888d and Outcomes Architects https://jobs.ashbyhq.com/notion/7030916f-4277-45db-9fed-644bb3fba059 primarily in Japan.
WHAT YOU'LL DO:
- You'll manage the sourcing process from inception through successful close, ensuring an exceptional experience for candidates and hiring managers at every step
- You'll serve as a strategic advisor and talent sourcing expert, leading successful searches across GTM roles
- You'll conduct initial qualification screenings and casual chats with candidates to assess fit and build relationships
- You'll collaborate with the broader team on process improvements, programs, and strategic initiatives
- You'll lead talent branding initiatives, including organizing hiring webinars and publishing blogs and articles that feature our employees
- You'll provide talent mapping and market insights to support local and global recruiting and hiring teams
- You'll make informed data-driven decisions that build efficiencies into the sourcing process
- You'll find creative and unconventional ways to help us build a diverse top-of-funnel for GTM roles across all levels
- You'll help build and manage partnerships to bring more underrepresented talent to Notion
- You'll advance our Inclusion, Diversity, Equity, and Accessibility (I.D.E.A) strategy, working to build more diverse and inclusive teams
WHAT YOU'LL ACHIEVE:
- Manage sourcing for multiple complex and evergreen searches, creating innovative strategies and engagement to bring the best and most diverse talent to Notion
- Help develop and execute comprehensive sourcing plans, analyzing role requirements to define target profiles and identify qualified candidates
- Partner closely with other members of the Recruiting team to ensure we hit our hiring targets without sacrificing quality
- Collaborate closely with Hiring Managers throughout the recruiting process to ensure we meet their hiring needs and goals
- Establish and maintain meaningful relationships with management and key cross-functional stakeholders
SKILLS AND TOOLSET YOU'LL NEED TO BRING:
- At least 3 years of experience in talent sourcing or recruitment, whether in-house or agency, or relevant transferable skills from related fields
- Experience using LinkedIn Recruiter and other sourcing tools, with skills in Boolean and AI-powered searches (or eagerness to learn these tools)
- Persistence, consistency, and attention to detail - if we hire one person out of 200 candidates, you'd ensure the other 199 have a great experience. You care deeply about your craft.
- Strong time management, prioritization, and organizational skills. You are self-motivated and committed to excellence
- You are kind, warm, and thoughtful - you'll represent the company when you interact with thousands of candidates each year
- You'll contribute across the full scope of recruiting operations, from maintaining our ATS database and finding new ways to source candidates to analyzing data to improve recruiting efficiency and managing sourcing channels
- Fluency in Japanese and business-level English
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Global
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you — join us as a Senior Talent Manager!
Requirements
— 3+ years of experience in Talent Management, HR Business Partnering, People Development, Organizational Development, or a similar HR role.
— Practical experience with at least several of the following areas: talent reviews, HiPo programs, succession planning, backup planning, retention, internal mobility, or employee development.
— Experience coordinating HR processes involving managers and multiple stakeholder groups.
— Strong understanding of talent assessment and development principles.
— Ability to work with HR data, KPIs, dashboards, and management reporting.
— Experience preparing structured reports, presentations, recommendations, and process documentation.
— Ability to facilitate calibration discussions and challenge decisions constructively.
— Strong project coordination and follow-up skills.
— Ability to manage several parallel projects and work with changing priorities.
— Strong attention to detail and data accuracy.
— Confident English for business communication, documentation, and meetings.
— Experience in an international, technology, fintech, or rapidly changing environment would be an advantage.
—
Communication:
Confident business English and experience working in international/fast-paced environments.
Responsibilities
—
HiPo & Key People Management:
Lead the design of methodologies, diagnostics, calibration sessions, and the continuous validation of our Talent Map and Key Position lists.
—
Succession & Retention:
Drive “Ready Now” backup planning for critical roles, HiPo employees, and leadership, while implementing proactive retention strategies based on root cause analysis of turnover.
—
Analytics & Reporting:
Own the Talent Management dashboard; transform data on mobility, retention, and succession into actionable insights that drive leadership decision-making.
—
Leadership & Team Enablement:
Support managers and People Partners with tools and guidance on talent development and succession; provide PDP advisory upon request to ensure business-aligned growth.
—
Program Development:
Partner with L&D to evolve our Manager Enablement programs, ensuring they reflect real-world talent management needs and best practices.
—
Strategic Alignment:
Present insights and formalize action plans through regular review meetings with key stakeholders.
—
Process Optimization:
Drive continuous improvement of talent management methodologies, identifying risks and gaps to ensure our framework remains agile and scalable.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: London
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.
WHAT YOU'LL DO
- Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
- Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
- Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
- Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
- Travel required: Up to 25% of the time
WHAT YOU HAVE
- Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms.
- History and comfort conducting change management and wide-scale adoption for large technology projects.
- Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
- Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- A strong commitment to be collaborative and proactive with a team-first mentality.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-LE1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
About Us
Emoni is a fast-growing international fintech group connecting traditional financial services with digital assets and modern payment solutions. Operating across Cyprus, the Netherlands, and Canada, we deliver regulated financial infrastructure (European EMI & Canadian MSB), ranging from virtual IBANs and cross-border SWIFT/SEPA payments to digital asset services. Our Limassol hub is at the heart of our European operations. We combine regulatory stability with a startup mindset where decisions happen fast, ideas turn into real projects quickly, and initiative is always rewarded.
About the Role
We are looking for a hands-on Payments Product Manager / Product Owner to drive the development of our payment infrastructure and digital asset integrations. In this role, you will take ownership of our core payment products. You’ll sit right between business goals, compliance rules, and engineering execution, turning high-level market needs into scalable, reliable fintech products.
What You'll Do
• Own the end-to-end payments product roadmap, prioritizing features that directly improve settlement speed, transaction success rates, and user experience.
• Design and refine core payment flows: virtual IBAN generation, cross-border SEPA/SWIFT routing, payment gateway integrations, and fiat-to-crypto rails.
• Write clear, actionable product requirements and user stories, working closely with engineering to deliver feature releases on time.
• Collaborate with compliance, legal, and risk teams to make sure all product flows meet CySEC, CBC, and broader EU regulatory standards from day one.
• Partner with banking partners, liquidity providers, and payment processors to expand our routing options and optimize processing costs.
• Track product metrics (conversion rates, processing speeds, failure reasons) and make data-backed decisions on what to build next.
What We’re Looking For
• Work Authorization: Must hold valid, unrestricted legal authorization to work in Cyprus / EU.
• Experience: 3+ years as a Product Manager, Product Owner, or Technical Product Lead in a fintech, EMI, bank, or payment gateway (PSP).
• Deep Payments Domain Knowledge: Hands-on understanding of SEPA (Instant), SWIFT, virtual IBAN architectures, and correspondent banking. Exposure to crypto payments or digital asset rails is a major plus.
• Execution Focus: You care about product delivery and system reliability, not just writing high-level slide decks.
• Communication: Excellent written and spoken English. You can easily translate complex regulatory/financial mechanics into clear technical tasks.
What We Offer
• Competitive salary matching your background.
• Flexible perks package built around your experience and interview results.
• Modern, fully equipped office in Limassol with good food, regular team events, and a great team atmosphere.
How to Apply
If you hold valid work authorization for Cyprus and want to build modern payment products, click Apply or send your CV directly to hr@emoni.io.
Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Digital Sales Representative
About the job
This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.
Responsibilities
In this role, you’ll:
Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
Ability to balance competing priorities and manage multiple projects/deals at the same time.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems.
Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
Demonstrated track record of managing forecasts.
Analytical account development strategy based on using data to find opportunities and prove value.
World-class organization, prioritization, and documentation skills.
Entrepreneurial mindset.
Deep personal interest in the social impact market and dedicating your career to making a positive difference.
High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
Location
This role will be remote, and based in the UK.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Central, Hong Kong
Workplace: hybrid
We're Osome
- an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.
We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.
As a Account Executive, you will be responsible for driving revenue growth across the Hong Kong market. This is an end-to-end sales role where you will own the entire customer journey from outbound prospecting and qualifying leads to closing deals and growing customer relationships.
You will be expected to actively build your own pipeline through outbound prospecting, while also working with inbound leads and marketing-generated opportunities. You will work closely with marketing and cross-functional teams to build pipeline, engage prospects, and convert opportunities into customers.
You will also represent the company at industry events, conferences, networking events, and partner activities in Hong Kong and across Asia. Some events may take place outside of standard working hours, and regional travel may be required.
This role is ideal for someone who thrives in a fast-paced environment, start-up culture, enjoys hunting for new business, and is motivated by owning the full sales cycle from first outreach to close.
What to expect:
You’ll handle real client accounts, not dummy data
Accuracy matters — mistakes don’t hide for long
You’ll communicate with clients and internal teams regularly
If you want to build confidence, judgement, and ownership, it will be.
What you'll do:
Own the full sales cycle: outbound prospecting, inbound qualification, discovery, product demos, negotiation, and closing
Work closely with our SDR team for inbound deals
Build and manage a strong sales pipeline across Hong Kong
Take ownership of outbound sales activities, including cold calling, email outreach, LinkedIn/social prospecting, and other creative approaches to generate new opportunities
Consistently meet expectations for outbound activity and self-generated pipeline, AE’s success is measured by MoM revenue improvement, conversion rates, and average order value
Engage with prospects via email, calls, WhatsApp, and virtual or in-person meetings to understand their needs and position solutions effectively
Drive deals forward with urgency, overcome objections, and navigate multiple stakeholders
Attend and represent the company at industry events, conferences, networking events, exhibitions, and partner events
Support our startup growth ambitions by actively leveraging all pipeline and deal-closing opportunities, including events outside standard working hours
Be available to travel across Asia when required for events, conferences, client meetings, or business development activities
Collaborate closely with marketing on campaigns, lead generation, events, and messaging
Work cross-functionally with Partnerships, Customer Success, Operations, and other teams to support the customer journey
Maintain accurate records of all activities and opportunities in CRM systems
Forecast pipeline and revenue with a high degree of accuracy
Highly coachable, with the resilience and willpower to bounce back from setbacks and the agility to pivot and execute quickly.
Who you are:
Hunter Mentality: Comfortable with and motivated by outbound prospecting and generating your own pipeline, not solely relying on inbound leads
Prospecting Skills: Proven ability to identify, research, engage, and convert new prospects through outbound channels
Communication: Excellent English communication skills, both written and verbal. This is an English-speaking sales role
Languages: Cantonese and/or Mandarin is a strong plus, but not required
Passion: Start up & entrepreneurial space
Travel: Comfortable with occasional regional travel across Asia for business development, events, and client meetings
Tech-Savvy: Proficient with CRM tools such as Salesforce or HubSpot and modern sales tools
Self-Starter: Able to work independently, manage your pipeline, and prioritize effectively
Execution-Focused: Strong ability to balance consultative selling with decisive execution
Adaptable: Comfortable working in a fast-paced, entrepreneurial environment where priorities can move quickly
You’ll leave this role better than you started. That’s the goal.
Non-negotiables
Experience: 2–3 years in a full-cycle sales / Account Executive role with a proven track record of hitting or exceeding quota
Market Experience: Experience selling into the Hong Kong market is highly preferred with a short selling cycle (E.g.,selling to founders/entrepreneurs/small business owners)
These aren’t just checkboxes; they are the heartbeat of how we win together.
Our Benefits
The opportunity to join a goal-driven startup with big ambitions.
An open, inclusive working environment, with founders deeply-rooted in the startup space.
An agile working model focused on goals and performance.
International environment with diverse culture.
Competitive remuneration package.
Training and professional growth allowance up to $30,000 per annum.
18 days annual leave, medical & dental benefits, work-from-home policy.
Learning opportunities and mentorship from peers and leaders.
Equal Opportunity Statement
At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
To find out more about Osome, please visit
https://osome.com/hk/
or follow us on
Instagram
,
Facebook
and
LinkedIn
.
Location: Des Moines, Iowa, United States
About the Role
iCapital is looking to hire a Solutions Engineer to join the Annuities Platform team. This role serves as the primary technical advisor and solution consultant for our annuities platform and products throughout the sales cycle, partnering closely with prospects, clients, and internal teams to design solutions that address complex business challenges. This role combines technical expertise, business consulting, and relationship management to help clients understand, evaluate, and successfully adopt iCapital solutions. This individual will lead discovery conversations, demonstrate product capabilities, propose solutions, support proposal development, and ensure a seamless transition from sales to implementation. The ideal candidate possesses a strong blend of technical acumen, industry knowledge, communication skills, and consultative selling experience.
Responsibilities
Partner with Sales teams, prospects, and clients to understand business objectives, technical requirements, workflows, and implementation goals, serving as a trusted advisor throughout the sales cycle.
Lead discovery sessions and requirements gathering activities to define business processes, integrations, data requirements, risks, dependencies, and solution objectives.
Design and recommend scalable solutions that align client needs with products and services while ensuring technical feasibility and long-term success.
Deliver tailored product demonstrations, presentations, and solution workshops that communicate business value to both technical and non-technical audiences.
Collaborate with the Product, Engineering, and Professional Services teams to validate solution designs, implementation approaches, and project scope.
Support development of RFP and RFI responses, Statements of Work (SOWs), implementation estimates, technical documentation, and client-facing proposals.
Ensure a seamless transition from sales to implementation by documenting requirements, assumptions, deliverables, and commitments while providing knowledge transfer and project support.
Build and maintain strong relationships with prospects, clients, and internal stakeholders to establish credibility as a trusted advisor.
Contribute to sales enablement materials, best practices, training content, and knowledge-sharing initiatives that support business growth and team effectiveness.
Maintain expertise in insurance and financial services technology, industry trends, APIs, integrations, enterprise architecture, and emerging technologies.
Represent the organization at client meetings, industry events, and solution workshops.
Qualifications
2+ years of experience within insurance, annuity or wealth management, or financial services.
2+ years of experience partnering with sales, product, engineering, and professional services teams in a cross-functional environment.
2+ years of experience in technical sales, requirements documentation, client-facing software demonstrations, presentations, and solution consulting.
Strong written, verbal, and presentation communication skills with the ability to influence both technical and business audiences.
Able to translate complex technical concepts into clear business value for stakeholders.
Experience with APIs, web services, data integrations, single sign-on (SSO), and enterprise system architecture.
Familiar with Salesforce CRM and Microsoft 365 applications.
Knowledge of ACORD standards, insurance data models, and industry integration frameworks is preferred.
Knowledge of insurance and annuity new business processing
workflows
is preferred.
Experience with Life and Annuity automated Order Entry platforms is preferred.
Benefits
The base salary range for this role is $75,000 to $95,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Des Moines area.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Colorado Springs, Colorado, United States
About the Role
iCapital is looking to hire a Production Support Analyst (PSA) to provide front-line technical support for iCapital's annuities eApplication platform, ensuring timely resolution of client inquiries and system-related issues. This role serves as a critical point of contact for clients, delivering exceptional service while troubleshooting technical challenges, escalating critical incidents, and collaborating across teams to maintain platform performance. The PSA plays a key role in driving client satisfaction, improving operational efficiency, and contributing to continuous process enhancements through knowledge sharing and workflow development. This position supports clients during the 8:00 AM to 5:00 PM EST shift and operates under general supervision within a collaborative, fast-paced environment.
Responsibilities
Collaborate with Production Support team members to maintain active engagement during working hours and share workload responsibilities equitably.
Respond to client inquiries and support requests with urgency, professionalism, and a focus on timely resolution.
Identify critical issues and coordinate with cross-functional iCapital teams to drive prompt escalation and resolution.
Maintain or exceed established response-time compliance standards and service level expectations.
Deliver high-quality client experience to maintain or exceed customer satisfaction targets.
Develop and contribute to standardized workflows, best practices, and process improvement initiatives.
Perform technical support and ticket resolution activities under general supervision while demonstrating sound judgment and accountability.
Qualifications
1-3 years’ experience in technology industry
Experience providing direct end user support for software (either custom built software or SAAS model platform)
Experience with online ticketing system and support; experience with Jira is a plus
Experience creating user documentation; experience with Jira Confluence and SharePoint is a plus
Experience in insurance industry is a plus
Benefits
The base salary range for this role is $60,000 to $75,000. This position is paid on an hourly basis and is classified as non-exempt. Employees in this role are eligible for overtime pay in accordance with applicable law. iCapital offers a compensation package that includes equity for all full-time employees and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position can be based in the greater Colorado Springs, CO area, or the greater Des Moines, IA area.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: San Francisco; Remote; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We are seeking an experienced and detail-oriented GRC (Governance, Risk, and Compliance) Manager to build, support, and continuously enhance Baseten’s security governance, compliance, and privacy programs. As one of the early members of our security organization, you will play a key role in ensuring our platform meets and exceeds the highest standards for privacy, trust, and regulatory compliance.
You’ll work closely with Engineering, Product, Security, and Legal to define compliance requirements, assess platform capabilities, and drive implementation from initial scoping through validation. You will also lead customer assurance efforts, helping customers understand our security architecture and compliance posture while bringing their requirements back into product planning.
Alongside this product focus, you’ll contribute to Baseten’s broader GRC program, including governance, risk management, audits, vendor assessments, and security awareness.
RESPONSIBILITIES
- Product Compliance: Translate regulatory, framework, and customer requirements into clear product requirements and technical controls, partnering with Engineering and Product to build compliance into platform design and development.
- Governance & Policy Development: Design, implement, and maintain security governance frameworks, policies, and procedures that align with Baseten’s risk posture and industry best practices.
- Risk Management: Build and manage the company-wide risk assessment program, identifying, tracking, and mitigating key security and compliance risks.
- Compliance Operations: Support efforts to achieve and maintain compliance with SOC 2, ISO 27001/27701, HIPAA, FedRAMP and other applicable standards and regulations.
- Audit & Certification Management: Coordinate external audits and certification processes, ensuring evidence collection, control validation, and remediation plans are executed efficiently.
- Third-Party Risk Management: Oversee vendor security assessments and ensure third-party providers meet Baseten’s security and compliance standards.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Operations teams to embed compliance and risk management into day-to-day operations and technical processes.
- Customer Trust & Assurance: Support customer security questionnaires, due diligence efforts, and documentation requests from prospective and existing clients.
- Training & Awareness: Develop and deliver security and compliance training to ensure company-wide understanding of key policies and responsibilities.
- Continuous Improvement: Stay current on evolving regulatory requirements and lead initiatives to mature our compliance and risk management programs.
REQUIREMENTS
- BS Degree in CS, CE, MIS or equivalent field
- 5+ years of experience in GRC, Security Compliance, or Information Security roles, ideally in a SaaS or cloud-native environment.
- Strong understanding of security frameworks and standards such as SOC 2, ISO 27001, NIST, and GDPR.
- Proven track record managing compliance audits and certification programs end-to-end.
- Experience working directly with leaders and executives within Enterprise organizations
- Experience working cross-functionally with technical and non-technical stakeholders to implement compliance and security controls.
- Proven experience driving product compliance by translating regulatory and customer requirements into actionable product controls with Engineering and Product
- Experience defining project requirements and driving implementation by translating compliance objectives into clear deliverables, coordinating cross-functional stakeholders, and managing execution through completion.
- Experience responding to customer security questionnaires and leading customer security interviews, with the ability to clearly communicate security controls, compliance posture, and risk management practices to technical and nontechnical audiences.
- Ability to thrive in a fast-paced, high-growth startup environment while maintaining structure and process discipline.
NICE TO HAVE
- Experience with cloud security compliance in AWS or GCP environments.
- Hands-on experience using GRC tools (e.g., Vanta, Drata, Secureframe, Anecdotes).
- Understanding of AI/ML security considerations, data privacy, and model governance.
- Previous experience building and implementing security controls in an early-stage or rapidly growing startup.
- Relevant certifications (e.g., CISA, CISSP, CISM, ISO 27001 Lead Implementer).
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Prague, Czechia
At
Dentons Europe Services
in Prague, we embrace a culture of collaboration and continuous improvement. Our team of professionals is dedicated to collaborating seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more to support legal teams in managing large volumes of data, ensuring accuracy, and enhancing the overall legal process.
Role
The Remote Service Desk Technician provides first-line technical support to users across European offices from the Prague-based Remote Service Desk. The role delivers remote troubleshooting, incident management, and service request handling within agreed SLAs, working in close cooperation with Onsite Support and L2 Service Management teams.
Responsibilities
Provide first-line technical support, answering user queries relating to hardware and software problems.
Log all IT incidents and service requests into the ticketing system.
Resolve incidents and requests within agreed SLAs using remote diagnostic tools.
Escalate complex issues to L2 Service Management with appropriate documentation and context.
Hand over issues requiring physical intervention to Onsite Support teams.
Cooperate with Onsite Support and L2 Service Management to ensure seamless user experience.
Deliver excellent customer service ensuring users can continue to work with minimal disruption.
Follow processes, policies, and best practices in all interactions.
Document IT processes and procedures as required.
Support workflow improvement and automation initiatives where appropriate.
Requirements
First-Line Support:
Remote technical support for hardware, software, and Microsoft 365 services.
Incident and Request Management:
Logging, tracking, and resolution of IT incidents and service requests within SLA targets.
Escalation and Handover:
Timely escalation to L2 Service Management for complex issues and handover to Onsite Support for physical interventions.
Cross-Team Cooperation:
Close operational cooperation with Onsite Support and L2 Service Management to ensure seamless end-to-end service delivery.
Process Compliance:
Adherence to IT processes, policies, and best practices in all interactions.
Benefits
25 days of vacation/year
3 sick days/year
Meal lump-sum
MultiSport card
Multipass card
Home Office allowance
Location: Warsaw, Poland
MARKETING AND BUSINESS DEVELOPMENT SPECIALIST
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Dentons Business Services EMEA serves as the operational backbone of Dentons, supporting the world’s largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa.
As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.
ABOUT THE ROLE
This is an exciting role which is an integral part of the UK, Ireland & Middle East Region. The role will be focused on delivering strategic objectives in relation to campaigns, events, sponsorship management, directory submissions, thought leadership, client relationship management and client targeting.
The role is a fixed term contract (15 months maternity cover) and operates in a hybrid working model (2 days/week required in the office).
- As this role supports UK region please note that it requires operating within UK time-zone therefore
working hours are from 10 am – 6 pm
- This role operates in
Hybrid
working model requiring DBSE Warsaw office presence 1-2 times a week
KEY RESPONSIBILITIES
Profile Raising
Prepare award entries, legal directory submissions, and explore profile-raising opportunities.
Maintain and update website and social media content with the Communications team.
Ensure all materials follow brand and visual identity guidelines.
Winning Work
Support the production of proposals (content creation, editing, team coordination, branding, and pricing compliance).
Collaborate with the Senior BD Manager to develop high-quality proposal materials and ensure consistent messaging across platforms.
Act as a proposal process ambassador and ensure proposals are logged and outcomes tracked.
Conduct research on organisations, sectors, and individuals.
Events and sponsorship management
Assist in planning and executing client events (in-person and virtual).
Draft invitations, manage logistics, and create targeted mailing lists.
Leverage sponsorships for client engagement and manage post-event follow-ups, including ROI tracking
Campaign Management
Support the development and delivery of marketing campaigns.
Draft and design marketing content for internal and external use.
Work with the Digital Marketing team for online rollout, ensuring brand compliance and tracking ROI.
REQUIRED SKILLS & QUALIFICATIONS
Experience:
o Working with legal and/or professional services environment
o Broad Marketing and organisational experience
o Experience managing the legal directories process preferable
Education:
Graduate calibre with demonstrable and/or professionally recognised marketing or communications qualification (such as CIM, etc.)
Soft Skills:
o Strong written and oral communication skills
o Good attention to detail
o Understands the need and has the ability to manage expectations
o Willingness to take on additional responsibility and deputise for their line manager when required
Technical Skills:
o working knowledge of Word, PowerPoint and Excel
Leadership:
o Builds trust amongst fee earning teams and wider stakeholder community
o Understands when to act and when to ask
BENEFITS
Private medical healthcare
Multisport card
Worksmile Cafeteria system
Workation, up to 90 days a year
A private insurance plan
An additional day off for your birthday
Volunteering days, up to 2 a year
Hybrid work model with an office in Warsaw city center
Location: Remote - Canada
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join Twilio as a Program Manager, Carrier Operations & Governance — a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.
About the job
This isn't a role that inherits an existing playbook — it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.
In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine.
If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.
Responsibilities
In this role, you will lead program execution across four core pillars:
Cross-Functional Governance & Leadership
Drive Visible Governance Programs:
Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management
Maintain Executive Visibility:
Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Implement Core Infrastructure:
Lead end-to-end process improvements across carrier operations — understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.
Operating Model, Enablement & Team Infrastructure
Build Team Foundations:
Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures.
Author Runbooks & Standards:
Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.
Design Enablement & Change Management:
Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation — actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.
Insights & Reporting
Business Intelligence:
Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.
Data & Reporting Quality:
Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.
Design Enablement & Change Management:
Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation — actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.
Drive Team RTB Engine:
Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms:
Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.
Run-the-Business (RTB) Ownership
Drive Team RTB Engine:
Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.
Facilitate Operational Rhythms:
Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.
Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.
Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).
Proven track record in designing enablement content and driving organizational change.
Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.
Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.
Sharp written and verbal communication skills with experience presenting to executive leadership.
Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.
Team player who thrives in a fast-paced environment.
Desired:
Background in management consulting, high-growth tech, or global telecom environments.
Six Sigma or formal Program / Process Management / Prosci Change Management certification.
Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.
Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.
Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
$
90,800.00
- $
113,500.00
Target Bonus Percentage 12.5%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Houston, TX
Improving America’s infrastructure isn’t for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 10,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Security Specialist of Major Projects can change yours.
The Security Specialist of Major Projects plays a key role in ensuring security requirements are effectively identified, integrated, and maintained throughout all phases of large-scale construction projects. In partnership with the Director of Risk Management – Corporate HSE & Security, this position collaborates with project managers, operations leaders, contractors, and external stakeholders to evaluate security risks, implement protective measures, and uphold corporate security standards. Serving as a trusted security advisor, the Security Specialist helps safeguard personnel, assets, information, and facilities while supporting the successful delivery of major projects. Success in this role requires a proactive approach to embedding security considerations into project planning, design, and execution, while balancing project schedules and operational objectives.
Why Michels?
We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors
Our steady, strategic growth revolves around a commitment to quality
We are family owned and operated
We invest an average of $5,000 per employee on training each year
We reward hard work and dedication with limitless opportunities
We believe it is everyone’s responsibility to promote safety, regardless of job titles.
We offer a comprehensive benefits program including (depending on your positions and location you may participate in a different benefit plan):
Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan
Why you?
You thrive in fast-paced environments under tight deadlines
You enjoy collaborating and communicating with your teammates
You like to know your efforts are noticed and appreciated
You have strong time management, verbal, and written communication skills
Key Responsibilities:
Develop and implement project-specific security plans for major capital, construction, and operational projects
Conduct security risk assessments and vulnerability analyses during project planning and execution phases
Ensure physical security requirements are incorporated into project designs, specifications, and operational procedures
Monitor project activities to ensure compliance with company security policies, standards, and regulatory requirements
Recommend risk mitigation strategies and monitor implementation effectiveness
Investigate security incidents affecting project sites and recommend corrective actions
Qualifications:
Bachelor's degree in Criminal Justice, Security Management, 10+ years related experience, or equivalent combination
Proficient in Microsoft Office Suite
Must possess a valid driver license for the type(s) of vehicles which may be driven and an acceptable driving record as determined by the Michels Review Team
10+ years of experience in corporate security, physical security, project security, risk management, construction security, or a related field (desired)
Law enforcement, Military, and/or security experience (desired)
Experience supporting security for large-scale construction projects, including data center or other critical infrastructure project (desired)
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Remote; London; San Francisco; New York; Dublin
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey’s Customer Experience team provides 24/7 support across AMER, EMEA, and APAC. As Harvey expands across customer segments and regions, the volume, location, and nature of that work will continue to change. At the same time, we are reshaping how much capacity we need and where we need it at rapid speed.
The Global CX Workforce Manager will build and own the workforce-planning function for our global support organization. You will translate customer growth and operational changes into clear forecasts, staffing plans, schedules, and investment recommendations, protecting our service-quality bar while ensuring we deploy capacity responsibly.
This is a hands-on builder role. You will establish the models, metrics, tools, and operating cadence yourself, then evolve them as the organization scales. Regional managers will continue to own their people, quality, and day-to-day execution; you will provide the global planning framework that allows those teams to operate as one connected organization.
WHAT YOU’LL DO
- Own demand and capacity forecasts across regions, shifts, customer segments, issue types, and support channels. Translate ticket volume, active handle time, service-level targets, occupancy, shrinkage, schedule adherence, time off, and new-hire ramp into clear staffing requirements.
- Build and own the model that turns company trajectory into a defensible view of CX capacity, drawing on revenue and customer projections, product launches, regional expansion, and seasonality. Make that model an input to company planning rather than a downstream consumer of it.
- Lead weekly, monthly, and quarterly capacity reviews, clearly explaining forecast changes, coverage gaps, assumptions, and recommended actions.
- Establish global scheduling standards covering shift allocation, PTO, holidays, weekends, on-call coverage, and business continuity in partnership with regional managers.
- Create scenario plans that show when, where, and at what level Harvey should hire, cross-train, change schedules, or redeploy existing capacity. Recommend the option that best balances customer impact, employee sustainability, speed, and cost.
- Measure the capacity impact of AI and operational investments, including chatbot, routing improvements, provisioning automation, and evolving team responsibilities. Identify the operational changes that increase throughput or flexibility without lowering the bar for accuracy, professionalism, QA, or customer satisfaction.
- Support the launch and ramp of new locations and staffing models through cohort planning, readiness criteria, and post-launch performance reviews.
- Define consistent workforce metrics and partner with Data, Finance, People, Enablement, and GTM Operations to establish reliable reporting and dashboards.
- Evaluate and implement workforce-management tooling as the organization’s complexity grows.
WHAT YOU HAVE
- 7+ years of experience in workforce management, capacity planning, support operations, or a related discipline.
- Experience building or materially redesigning a workforce-planning function, not only operating within an established system.
- Experience supporting a 24/7, multi-region operation with asynchronous ticket-based work; experience beyond traditional voice contact-center planning is important.
- A track record of building useful models from incomplete or rapidly changing data and improving their accuracy over time.
- Strong analytical skills and hands-on fluency with spreadsheets, reporting tools, and workforce data. Experience with SQL, BI tools, Zendesk, or workforce-management platforms is strongly preferred.
- The judgment to distinguish a temporary coverage problem from a structural headcount need, and to recommend action before service quality deteriorates.
- Experience measuring how automation, AI, self-service, and workflow changes affect staffing demand and productivity.
- Strong cross-functional leadership skills and the ability to drive consistent global operating practices through regional leaders without owning their teams directly.
- Excellent written and verbal communication, with the ability to turn complex assumptions and tradeoffs into concise recommendations for executives.
NICE TO HAVE
- Experience planning workforce capacity across enterprise, mid-market, and SMB customer segments.
- Experience supporting a rapidly growing SaaS or AI company where historical demand is not yet predictable.
- Familiarity with support quality, enablement, routing, and escalation programs in addition to core workforce management.
"This role is open to remote candidates located in: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Oregon, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin”
COMPENSATION
$120,900 - $181,300 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco, California; New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
The People Team at Notion exists to help build a generational company - one that enables people to do their best and most meaningful work. Hiring exceptional talent, at the right time and with care, is central to that mission.
We’re looking for a Recruiting Coordinator to partner closely with Recruiters and Hiring Managers to create a thoughtful, well-run, and genuinely human candidate experience. This role sits at the center of our hiring process and plays an important role in how candidates experience Notion.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
CREATE A CANDIDATE EXPERIENCE THAT REFLECTS NOTION
You’ll be one of the first and most consistent touchpoints candidates have with Notion. From scheduling interviews to answering questions and resolving issues, you’ll help ensure every interaction feels organized, respectful, and intentional. You’ll collaborate closely with Recruiters and Hiring Managers to continually refine our processes—so candidates leave feeling excited about what we’re building, regardless of the outcome.
COORDINATE INTERVIEWS WITH CARE AND PRECISION
You’ll manage and schedule a high volume of interviews across primarily non-technical roles, balancing speed with attention to detail. You’ll anticipate needs, communicate clearly, and keep candidates and interviewers aligned - making the process feel smooth and predictable, even as things move quickly.
BUILD STRONG RECRUITING FOUNDATIONS
This role is designed for someone early in their recruiting career who wants to build durable fundamentals. Over time, you’ll gain exposure to how we plan, execute, and scale hiring at Notion. With support from the team, you could take on light sourcing work, process improvements, and additional ownership as your skills grow - creating a strong foundation for future growth in recruiting, operations, or people-focused roles.
SKILLS YOU'LL NEED TO BRING:
- 6–12 months of experience in recruiting coordination or interview scheduling, ideally in a high-volume environment
- Strong organizational and prioritization skills - you’re proactive, reliable, and thoughtful about details
- A steady, calm approach in fast-moving environments
- Ability to navigate ambiguity with optimism
- Clear, kind, and professional communication skills - you’ll represent Notion to a large and diverse group of candidates
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
NICE TO HAVES:
- Experience supporting both technical and non-technical roles, including remote and in-person interview scheduling
- Experience with Ashby, Workday, Slack
- Experience in a high-growth or startup environment
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York, the estimated hourly rate for this role is $40.87-$45.67 per hour, annualized to a salary range of $85,000 - $95,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
ОфисTel Aviv, HQ
ГибридTokyo, Japan
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ГибридSan Francisco; Remote; Toronto; New York; Montreal; Seattle
Warsaw, Poland; As this role supports UK region please note that it requires operating within UK time-zone therefore; working model requiring DBSE Warsaw office presence 1-2 times a week
УдалённоRemote - Canada
Houston, TX
ГибридRemote; London; San Francisco; New York; Dublin
ГибридSan Francisco, California; New York, New York
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