Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team.
- Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights.
- Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy.
WHAT YOU'LL BRING
- 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts.
- People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team.
- Enterprise experience: You've run and managed end-to-end complex deals ($1M+).
- Strong communication skills: Exceptional verbal and written communication abilities.
- Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows.
- Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Tokyo, Japan
Workplace: Hybrid
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
As the Team Director, Account Management for Japan, you will play a pivotal role in driving the growth and success of Sensor Tower in the dynamic Japan market. You will be responsible for overseeing all aspects of our Account Management operations in Japan, including revenue expansion, client management, strategic planning, and team leadership. The ideal candidate is a seasoned professional with a strong background in sales, business development, and leadership, with a passion for driving growth and delivering exceptional results.
Key Responsibilities:
- Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
- Communication of strategic plans to account teams, and oversee the implementation and execution of those plans.
- Interface with and supports Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams.
- Identify and resolve issues/problems encountered by our customers acting as an Executive Sponsor on high profile or Strategic account
- Conducting regular Business Reviews to ensure our plan is aligned with customer business objectives and strategies.
- Design and maintain reports used in sales analysis.
- Conduct C-level discussions with clients to strategize and address their use cases with our platform.
- Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases.
- Identify product penetration, renewal, and upsell opportunities within your customer base.
- Deliver training, analytics, insights, and best practices to Account Director teams under your management
Experience we are looking for:
- 8+ years of experience in Key Account Management, selling complex solutions.
- 3+ years experience managing sales teams that support enterprise & strategic accounts.
- Proven track record of success in sales, business development, and leadership roles, preferably in the SaaS or technology industry.
- Demonstrated ability to lead and inspire teams, drive performance, and foster a culture of collaboration and accountability.
- Highly organized with the ability to track and coordinate a wide series of tasks.
- Deep understanding of the Japanese market, including cultural nuances, business practices, and regulatory environment. Fluent in both English and Japanese (written and spoken).
Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Paris; London
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
As an AI Scientist, you will push the boundaries of AI by developing and scaling cutting-edge models. This role exists to advance Mistral’s mission of democratizing frontier intelligence, enabling businesses and consumers to benefit from open, high-impact AI systems. You will collaborate with a global, cross-functional team to design, build, and deploy models that solve real-world problems across reasoning, code, and multimodal applications. Your work will directly shape how AI integrates into daily life and enterprise operations.
WHAT YOU WILL DO
- Research and develop novel methods to advance the capabilities of LLMs.
- Design and implement tooling and infrastructure for training, evaluating, and analysing AI models at scale.
- Collaborate with scientists, engineers, and product teams to ship AI systems with tangible impact.
- Explore and innovate across use cases such as reasoning, code generation, and agent-based systems.
- Work with multimodal data, including text, image, and speech, to expand model capabilities.
- Optimise distributed systems to improve the efficiency and scalability of model training.
- Contribute to the open-source community by releasing frontier models for public use.
WHAT WE'RE LOOKING FOR
- A track record of contributing to relevant scientific domains, such as publications or open-source projects.
- Hands-on experience with AI frameworks like PyTorch or JAX, or distributed systems such as Ray or Kubernetes.
- Proficiency in at least one programming language, such as Python, Rust, Go, or Java.
- Ability to design complex software systems and transition them into production environments.
- Experience with training large transformer models in a distributed setting.
- Familiarity with the full MLOps stack, including fine-tuning, evaluation, and deployment.
- A self-starter mindset with the autonomy to drive projects forward and collaborate effectively in a team.
- Strong engineering competence, with a focus on building scalable and reliable systems.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto; New York; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
Mistral AI is seeking a Applied AI Engineer to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges.
The Applied AI Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products. They will work hand-in-hand with customers from the pre-sale stage to post-implementation, ensuring our solutions meet and exceed client expectations.
In this role, you’ll manage daily customer relations involving multiple stakeholders (CEO/CTO, data scientists, and software engineers) and function as a key resource in externalising our research in production settings.
What You Will Do
• You’ll be responsible for onboarding customers on our products and APIs, providing guidance on prompting, evaluation, and fine-tuning, and ensuring the best production integration with back-end and front-end interfaces.
• You’ll work on state-of-the-art GenAI applications from consumer products to industrial use cases, driving with our customers a crucial technological transformation.
• You’ll individually help deploy into production use cases with a considerable business impact across various industries.
• You’ll work in collaboration with our researchers, other AI engineers, product engineers on our most complex customer projects involving complex fine-tuning, state-of-the-art LLM applications, and contributing to our open source codebases for tasks such as inference and fine-tuning.
• You’ll be involved in pre-sales calls to understand potential clients' needs, challenges, and aspirations. You will provide technical guidance on our products and explain Mistral technologies to various stakeholders.
• Your collaboration with our product and science team to improve continuously our product and model capabilities based on customers’ feedback
What We're Looking For
• You are fluent in English
• You hold a PhD / master in AI / data science.
• You have 2+ years as a technical individual contributor (data scientist or software engineer) on AI-based products
• You have experience in Fine Tuning LLMs, tackling advanced RAG or agentic use cases
• You have deep understanding of concepts and algorithms underlying machine learning and LLMs
• You're experienced with building and deploying LLMs or NLP applications
• You have proven experience in AI or machine learning product implementation with APIs, back-end and front-end interfaces.
• You have strong technical coding skills in Python
• You have experience with deep learning with Pytorch
• You have experience with agents framework such as Langchain, vector DBs
• You hold strong communication skills with an ability to explain complex technical concepts in simple terms with technical and non-technical audiences
Ideally you have:
• Contributed to open-source projects in particular in the space of LLMs
• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect or Technical Product Manager
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
This role focuses on building and operating the next generation of data infrastructure at Mistral AI. You will be a core contributor to our evolution, helping us design and scale massive compute fleets and storage systems designed for high performance and scalability.
You will help us move toward a future of decoupled control and data planes, scaling big data compute and storage platforms while ensuring secure and governed data access for MLOps and research. You will take full lifecycle ownership: from architecting the migration away from legacy orchestrators to implementing production-grade pipelines and participating in on-call rotations for critical training jobs.
What You Will Do
• Build & Scale: Help us reach our goal of operating massive distributed compute and storage systems
• Global Orchestration: Architect and maintain multi-cluster orchestration layers to optimize workload placement across diverse hardware and regions.
• Design Future-Proof Storage: Architect our transition to modern storage formats to handle fine-tuning datasets at a scale that anticipates exabyte growth.
• Platform Engineering: Contribute to the development of our internal training platform, ensuring seamless model training and fine-tuning capabilities across Kubernetes and SLURM based environments.
• Metadata & Lineage: Implement and manage systems to provide clear visibility and lineage as our data and model pipelines grow in complexity.
• Operational Excellence: Use modern deployment workflows to manage cloud-native deployments, ensuring our data platform can scale by orders of magnitude while remaining reliable and efficient.
What We're Looking For
• Have 4+ years of experience in Data Infrastructure, MLOps, or Infrastructure Engineering.
• Have experience or a strong interest in supporting foundational compute and storage platforms.
• Are proficient in Python and enjoy solving the "brittle data lake" problem with modern, columnar storage standards.
• Are well-versed in Kubernetes-native tooling and excited to debug large-scale distributed systems across multi-cluster environments.
• Take pride in building and operating scalable, reliable, and secure systems from the ground up.
• Are comfortable with ambiguity and the challenges of building high-scale infrastructure in a rapid-growth AI environment.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.
You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable.
If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.
📍 Location: Palo Alto
What You Will Do
USER SUPPORT AND ISSUE RESOLUTION
- Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
- Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
- Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
- Deliver physical IT onboarding sessions
EQUIPMENT SETUP AND TECHNOLOGY OPERATIONS
- Install, configure, and update computers along with IT and videoconferencing equipment.
- Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
- Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
- Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).
ACCOUNT AND LICENSE MANAGEMENT
- Oversee user accounts and application licenses with precision.
- Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.
TRAINING AND CONTINUOUS IMPROVEMENT
- Train and guide users on applications, hardware, and best practices.
- Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.
What We're Looking For
- A degree in Computer Science or a related IT field.
- Strong written and verbal communication.
- Hands-on experience with Google Workspace administration.
- Strong troubleshooting skills on both macOS and Windows environments.
- Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
- Familiarity with videoconferencing equipment and associated services.
- Ability to lift and handle standard IT equipment such as monitors and network devices.
- Proven experience in a similar support role within a fast-paced, global organization
- Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.
Bonus Points:
- Experience with MDM solutions such as Kandji or Jamf.
- Interest or experience in automation tools such as Zapier or n8n.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: New York
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
We are seeking passionate and skilled software engineers to join our new team in NYC. As a Backend Engineer, you’ll contribute to the development of the core systems powering our three main products, AI Studio, Le Chat & Mistral Code, shaping how users and developers interact with our AI platform at scale. You’ll work on building reliable, high-performance backend systems and APIs that serve millions of users and developers. Your work will directly impact the developer and user experience, making it more engaging, efficient, and intuitive. We welcome engineers from mid-level to senior and staff engineers who are eager to learn, collaborate and ship impactful products.
What You Will Do
Depending on your skills and field of expertise, you will be involved in key components of our technology, including:
Backend Development
- Design, develop and maintain scalable, robust backend features and APIs using modern frameworks.
- Ensure high performance and reliability across our distributed systems.
- Contribute to systems powering inference, billing, AI tooling, observability, and developer experience.
System Architecture
- Design and implement efficient, secure and scalable architectures that support our fast-growing products.
- Collaborate with infrastructure teams on deployment, monitoring, and performance optimization.
Code Quality
- Write clean, maintainable and well-documented code.
- Participate in code reviews and contribute to technical standards and best practices.
Cross-functional Collaboration
- Collaborate with product managers, platform engineers, and AI/ML teams to design, build, and deliver scalable model-as-a-service solutions for developers and enterprise users.
- Partner with teams across AI Studio, Le Chat & Mistral Code to ensure consistent platform-wide experience.
Problem-Solving & Innovation
- Tackle complex engineering challenges, from distributed systems to AI product integration.
- Stay up-to-date with new technologies (e.g., AI/LLM integration, observability, or backend frameworks) and bring them into production when relevant.
What We're Looking For
• Degree in Computer Science, Software Engineering, or equivalent practical experience.
• Proficiency in Python or another backend language (Golang, Kotlin, C#). Engineers are assessed in their preferred language during a live coding session.
• Strong understanding of backend fundamentals: APIs, databases, caching, messaging systems and distributed architectures.
• Strong problem-solving abilities and attention to detail.
• Ownership mindset capable of shipping end-to-end features with minimal oversight.
• Excellent communication skills and collaborative attitude.
• Team-oriented, low-ego mindset and curiosity for learning.
Now, it would be ideal if you had experience with:
• Full-stack exposure
• Working closely with an API & developer ecosystem
• Deploying software to a diverse set of environments (cloud, on-premises, etc.)
• Infrastructure management (Docker, CI/CD, Kubernetes, Helm, Terraform...)
• AI/ML engineering
• Observability and monitoring tools (Prometheus, Grafana, Datadog…).
• UX and product-centric mindset.
Hiring Process
• Introduction call - 30 min
• Live-coding interview - 45 min
• System Design interview - 45 min
• Hiring Manager interview - 30 min
• Deep Dive Interview (only for leads & staff engineers) - 60 min
• Culture-fit discussion - 30 min
• Reference checks
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: New York
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
Mistral AI is seeking a Technical Lead, Applied AI to drive the technical strategy, execution, and delivery of complex AI solutions for our enterprise customers. In this role, you will lead a project teams of Applied AI Engineers, ensuring the successful deployment of Mistral AI products and the development of high-impact, scalable AI use cases.
You will act as the primary technical point of contact for our most strategic customers, guiding them through the entire lifecycle—from pre-sales to post-implementation—while collaborating closely with research, product, and engineering teams to shape the future of our offerings.
As a Technical Lead, you will bridge the gap between cutting-edge AI research and real-world enterprise applications, ensuring our solutions are robust, scalable, and aligned with both customer needs and Mistral’s technological vision.
WHAT YOU WILL DO
- Deliver as an IC the critical lines of codes of our complex projects, you’ll be hands-on and de-risk the critical parts of our complex projects. You’ll stay deeply involved in coding, reviewing, and optimizing AI solutions.
- Lead technical teams of Applied AI Engineers, providing mentorship, technical guidance, and best practices for deploying state-of-the-art GenAI applications across industries.
- Lead technical discussions during pre-sales, translating customer requirements into actionable solutions and communicating Mistral’s technological advantages to diverse stakeholders.
- Design and oversee the implementation of complex AI systems, including fine-tuning, RAG, agentic workflows, and custom LLM applications, ensuring alignment with Mistral’s product roadmap and open-source initiatives.
- Drive innovation by identifying emerging trends in AI, evaluating new tools and methodologies, and championing best practices for fine-tuning, inference, and deployment.
- Work closely with product managers, researchers, and engineers to ensure seamless integration of customer feedback into Mistral’s product development cycle.
WHAT WE'RE LOOKING FOR
- You hold a PhD or Master’s degree in AI, Machine Learning, Computer Science, or a related field.
- You have 7/8+ years of experience in AI/ML, with at least 2+ years in a technical leadership role (e.g., Tech Lead, Engineering Manager, or Solutions Architect) focused on AI products or enterprise solutions.
- You have a proven track record of leading teams to deliver complex AI projects, from prototyping to production, in industries such as tech, finance, healthcare, or industrial automation.
- You possess deep expertise in fine-tuning LLMs, advanced RAG, agentic systems, and deploying NLP applications at scale.
- You are proficient in Python, PyTorch, and modern AI frameworks (e.g., LangChain, Hugging Face). Experience with cloud platforms (AWS, GCP, Azure) and MLOps tools is a plus.
- You have strong software engineering skills, including API design, backend/full-stack development, and system architecture.
- You excel in technical communication, with the ability to articulate complex concepts to both technical and non-technical audiences, including executives and engineers.
- You thrive in fast-paced, collaborative environments and are passionate about mentoring and growing technical talent.
Ideally, you have:
- Contributed to open-source projects, particularly in the LLM or AI space.
- Experience in customer-facing roles (e.g., Solutions Architect, Customer Engineer, or Technical Product Manager) with a focus on enterprise AI adoption.
- A track record of driving technical strategy and influencing product direction based on customer needs and market opportunities.
Why join us? You’ll have the opportunity to shape the future of AI adoption in enterprises, work with a world-class team, and contribute to open-source projects that impact millions. If you’re excited about leading technical innovation and solving real-world challenges with AI, we’d love to hear from you!
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior Software Serviceability Engineer to own the software and AI dimension of serviceability for our humanoid robots. Product Services Engineering makes sure the robot is designed to be maintained — and that when it needs service, it can be diagnosed and repaired quickly, safely, and at low skill in the field. You will own that mission for everything software: diagnostics, firmware and bootloader serviceability, and the diagnostic content behind our remote-diagnostics (Digital Shadow) platform.
This is a deeply technical, hands-on role. You will validate the software and AI dimension of every service procedure before it reaches production, build the diagnostic tooling that lets our Remote Services and Repair Centre teams find faults fast, and act as part of the single engineering interface between Services and R&D.
WHAT YOU’LL DO:
- Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill.
- Collaborate with R&D to build and validate diagnostic scripts, tooling, and self-test routines that localise faults as deep as possible in the BOM.
- Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet-pattern detection, and AR-guided execution.
- Validate the software and AI dimension of service, repair, calibration and OTA procedures before production release.
- Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates.
- Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations.
WE’RE LOOKING FOR:
- Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows.
- Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation.
- Hands-on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware.
- Working understanding of sensor and actuator stacks (2D/3D LiDAR, RGB cameras, motors/actuators) from a software and diagnostic perspective.
- A design-for-serviceability mindset — you think about the technician in the field, not just the happy path.
- Disciplined engineering practice and version control (Git).
NICE TO HAVE:
- Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field.
- Familiarity with remote-diagnostics or fleet-telemetry platforms.
- Experience authoring service documentation or work instructions consumed by non-engineers.
- Exposure to Design-for-Serviceability / DfMA on a hardware product line.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior Electrical Serviceability Engineer to own the electrical and electronics dimension of serviceability for our humanoid robots. Product Services Engineering ensures the robot is designed to be maintained — modular, repairable, and serviceable at low skill in the field. You will own that mission for everything electrical: power distribution and batteries, wiring and harnesses, connectors, sensor and actuator drive electronics, and compute — including how faults are diagnosed, how systems are safely isolated, and how parts are replaced and reworked at the right BOM level.
This is a deeply technical, hands-on role. You will validate the electrical and electronics dimension of every service procedure before production, define the diagnostic points and safe-working practices that let our field and Repair Centre teams work quickly and safely, and act as part of the single engineering interface between Services and R&D.
WHAT YOU’LL DO:
- Own Design-for-Serviceability for electrical and electronics: drive accessibility, connectorisation, safe isolation, and low-skill field-executability into the product before design is locked.
- Define and validate electrical repair, rework, and replacement procedures at the correct BOM level — module/assembly for the field, deeper for the Repair Centre — across power distribution, batteries, harnesses, sensor and actuator electronics, and compute.
- Specify the diagnostic points, test equipment, and safe-isolation / lockout procedures needed to service the robot’s electrical systems safely and repeatably.
- Define the electrical diagnostic content in the Digital Shadow platform — localising power, sensing, and actuation faults as deep as possible in the BOM.
- Lead the electrical and electronics input to Service Failure Mode and Effects Analysis (S-FMEA) and feed serviceability requirements back into design.
- Support New Services Introduction (NSI) for electrical scope, and act as the single point of entry from Services into R&D for electrical escalations.
WE’RE LOOKING FOR:
- Electrical or electronics engineering background with hands-on experience diagnosing and repairing complex electromechanical products or robots.
- Strong grasp of power distribution, battery systems, wiring harnesses, connectors, sensors (LiDAR, cameras), and actuator drive electronics from a maintainability standpoint.
- Confident reading schematics and wiring diagrams, using electrical test equipment (multimeter, oscilloscope, and similar), and defining safe-isolation and lockout/tagout procedures.
- Design-for-Serviceability experience: connectorisation, diagnostic access, fault isolation, and modularity of electrical assemblies.
- A field-first, safety-first mindset — you design for the technician who has limited time, tools, and training, and for whom electrical safety is paramount.
- Comfort working across the full BOM hierarchy, from full-robot diagnosis to board- and component-level repair.
NICE TO HAVE:
- Experience with humanoid or legged robotics electrical systems.
- Familiarity with battery management systems (BMS), high-current power electronics, and functional-safety considerations.
- Experience with calibration-after-repair for sensors and actuators.
- Exposure to spare-parts / service-replaceable-unit (SRU) strategy and refurbishment loops.
- Experience introducing serviceability into a product moving from prototype to mass production.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team — the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and — when hands are needed on the robot — produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute.
This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a “flying doctor” when local resources cannot resolve an issue themselves.
WHAT YOU’LL DO:
- Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).
- Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.
- Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling.
- Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.
- Prioritise cases against SLAs and keep customers informed with clear, transparent updates.
- Document diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature.
- Escalate through the single point of entry to Engineering when a case genuinely needs R&D.
WE’RE LOOKING FOR:
- Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.
- Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.
- Strong remote-diagnosis instincts — you localise faults precisely before recommending any physical work.
- Clear technical communication with customers and field teams, especially under SLA pressure.
- A methodical, case-to-the-end mindset with disciplined documentation.
- Willingness to travel occasionally for on-site interventions.
NICE TO HAVE:
- Experience with Time-of-Flight (ToF) sensors and IMUs.
- Python and Git for building small diagnostic utilities.
- Prior customer-facing field-service or technical-support experience.
- Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Staff Program Manager to own the Services Business Process Automation (BPA) function — the digital backbone of our Services organisation. BPA runs the Service Lifecycle Management (SLM) platform, the Business Intelligence and reporting layer, and the integration of our business applications with customer IT/OT ecosystems — all operating within the corporate IT governance framework.
This is a strategic, hands-on ownership role. You will define and own the BPA program and roadmap, lead cross-functional platform deployments end to end, and connect corporate digitalization strategy to on-the-ground Services execution. You will work closely with Services leadership, product and corporate IT, and external technology partners.
WHAT YOU’LL DO:
- Define, own, and continuously evolve the BPA roadmap: SLM platform strategy, BI architecture, process-automation priorities, and customer IT/OT integration.
- Translate corporate digitalization objectives and Services business priorities into a structured, time-phased program with clear milestones and resource plans.
- Lead cross-functional software deployments and platform integrations from requirement scouting to hypercare, applying Agile (Scrum/Kanban) and structured PMO practices.
- Own the program-governance framework — risks, dependencies, change control, escalation, and steering-committee reporting — and track schedule, budget, adoption, data quality, and SLA impact.
- Champion the Services Lean First KPI framework and ensure BI reporting reflects real operational progress across the whole Services organisation.
- Manage vendor relationships, program budgets, and build-vs-buy-vs-integrate decisions for new BPA tools and platforms.
- Act as the strategic interface between Services leadership, product leadership, and corporate IT — simplifying complex technical realities into clear business narratives for executives.
WE’RE LOOKING FOR:
- 8–12+ years in digital/IT program management, with a track record of leading large-scale CRM, SLM, or ERP deployments.
- Proven success managing complex cross-functional programs in mechatronics, industrial automation, robotics, field service, or advanced manufacturing.
- PMP, PRINCE2, or equivalent program-management certification; Agile (SAFe, Scrum Master, or Kanban) is a strong plus.
- Solid understanding of CRM and SLM platforms, BI architectures, and enterprise integration patterns.
- Experience holding full budget accountability for digitalization programs.
- Elite stakeholder communication — able to build consensus across diverse functional and executive stakeholders.
NICE TO HAVE:
- Exposure to humanoid robotics, cobots, or other advanced-technology industries.
- Familiarity with service benchmarks in relevant industries.
- Experience introducing BI as a shared intelligence layer across a multi-team organisation.
- PMO tooling proficiency (MS Project, Jira, Smartsheet, or equivalent).
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what’s possible with our platform. As a Solutions Consultant supporting Payload accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Payload’s value within Figma. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Paint the vision of Payload within the Figma Platform and guide customers in realizing the value through product demonstrations and presentations
Support the Sales team by addressing Payload and Figma platform questions and showcasing how Payload accelerates digital product development to customers
Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires and enterprise requirements, in order to help customers adopt the platform securely and at scale
Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
Deliver timely technical support to customers and agency partners building on Payload, ensuring smooth adoption and issue resolution
Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy
We'd love to hear from you if you have:
4+ years in Sales Engineering or Solutions Consulting within a SaaS environment
Strong ability to position technology in a pre-sales capacity by defining success criteria, leading product evaluations, and guiding customers through technical decision-making
Excellent communication and presentation skills, with the ability to tailor product demonstrations and technical discussions for both technical and business audiences
Solid understanding of the enterprise SaaS ecosystem, frontend development, and modern developer workflows and lifecycles
Proven ability to quickly learn new technologies while effectively managing competing customer priorities and balancing business objectives
While not required, it’s an added plus if you also have:
Experience using or working with Payload, or other CMS/DXP experience
You embody our values and can thrive in a constantly evolving and growing environment
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$152,800
—
$296,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior In-House Repair Technician the deepest hands-on repair capability in our Services Repair Centre. You will perform complex repair, rework, and full overhaul/restore on parts, sub-systems, and full robots, and deliver approved upgrades to existing units. You will also be our forensic-analysis specialist, determining root cause and supporting warranty decisions in both directions.
This is a senior, hands-on role. You will act as a “flying doctor” at customer sites for the most difficult interventions, help author the work instructions the rest of the team follows, and mentor Associate and Advanced technicians.
WHAT YOU’LL DO:
- Perform complex repair, rework, and full overhaul/restore on parts (SRUs), sub-systems, and full robots.
- Deliver approved upgrades to existing robots and parts.
- Lead physical troubleshooting and forensic analysis when Remote Services cannot localise a fault, determining root cause and supporting warranty determination (supplier claims, proof a fault was not caused by Humanoid…).
- Act as a flying doctor at customer sites for the most difficult on-site interventions.
- Partner with Product Services Engineering and the Training team to author clear, low-skill work instructions.
- Mentor Associate and Advanced technicians and contribute to the skills matrix and the unified career path across In-House, Remote, and Field roles.
- Own refurbishment throughput and quality for the most complex part families, and certify work to specification.
WE’RE LOOKING FOR:
- Mechanical/electrical technician training plus ~5+ years of hands-on repair experience, with deep specialisation.
- Proven ability to overhaul and restore complex electromechanical systems and full robots to specification.
- Strong forensic troubleshooting skills — you find root cause and can defend a warranty determination with evidence.
- Ability to author work instructions and mentor other technicians.
- Rigorous quality, certification, 5S and health-and-safety discipline.
- Willingness to travel for on-site interventions.
NICE TO HAVE:
- Experience with humanoid, legged, or advanced robotics hardware.
- Familiarity with calibration, metrology, and test/certification requirements for precision mechatronics.
- Exposure to failure-analysis methods and supplier-quality / warranty processes.
- Experience setting up or scaling a repair or refurbishment operation.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next
Security Engineer, Incident Response
About the job
The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments. You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions.
You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.
Responsibilities
In this role, you’ll:
Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Proven experience: 3+ years of security incident response in a production-cloud environment
Subject-matter expert on security issues and technologies
Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
Experience working across a technology stack on difficult security challenges and initiatives
Experience with SIEM platforms and the ability to extend their functionality
Experience with SOAR tools and automating manual security processes
Experience in either AWS, GCP, or other large cloud platform
Excellent written and verbal communication skills
Ability to influence and build effective working relationships with every level of the organization.
Desired:
AI Model Security & Posture Management: Support Implementation of controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.
Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.
Location
This role will be remote, and based in Ireland or U.K.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ОфисParis; London; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридPalo Alto; New York; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридPalo Alto; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
США; Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
География найма не уточнена
ГибридNew York; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридleadNew York; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
