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Location: Metn, Lebanon Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. The Customer Experience Specialist position in Beirut is key in driving Toters’ growth across the country, and with multiple stakeholders. We are looking for a multi-skilled candidate with strong communication and customer service skills to help TOTERS scale up operations and grow our customer base. The selected individual will help Toters grow and manage the day-to-day operations, while delivering excellent customer experience. Responsibilities: Answer all inbound communications from customers and merchants. Monitor orders queue for any new orders and manage the new order assignment process 6 days a week. Handle daily customer care emails, support messages, and calls. Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues. Channel market feedback to technology team to improve the Customer and Driver Apps. Monitor any issues with orders and deliver necessary compensation to customers when needed. Handle initiated outbound activities/campaigns when required. Meet the department’s KPI targets for order fulfillment and service quality. Help Toters continue to WOW its growing customer base. Requirements: B.S in Business Administration, Communications, Public Relations, or related field, or equivalent work experience. Responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with merchants and the operations team through phone calls, chats and email. A Positive mindset, Fast learner, dynamic and able to work well under pressure. Understand the impact of having a positive attitude when handling certain cases, and handle stress. Apply elements of building positive rapport with customers and ensure proper etiquette to satisfy various customer situations. Constant readiness and availability, with the ability to manage calls and communication channels 6 days a week, especially during dinner and lunch peak hours. Flexible and willing to work on shift based environment including weekends, holidays, evening and overnight shifts. Excellent communication skills in English and Arabic. Strong Organization and Time Management skill. Tech savvy, and is able to learn and use web tools.

Location: Metn, Lebanon Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Account Manager has to be experienced to manage all types of accounts and to handle an all time great relationship with merchants. The Account Manager serves as the interface between the merchants and the Business Development team in the company. They are assigned a company's existing merchants accounts and their main job is to sustain and grow its profile. Responsibilities: Serve as the lead point of contact for all Merchants on account management matters Build and maintain strong, long-lasting merchant relationships based on trust and respect Negotiate contracts and close agreements to maximize profits Ensure the timely and successful delivery of our solutions according to merchant needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to toters’ platform and highlighting to existing customers the value of being on our platform Forecast and track account metrics and take the initiative to rectify/enhance on the findings Prepare reports on account status Collaborate with the Business Development team to identify and grow opportunities Communicating with merchants to understand their needs and explain product value Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues Maintaining updated knowledge of company products and services Resolving complaints and preventing additional issues by improving processes Identifying industry trends. Acting as a client advocate with a focus on improving the merchant experience. Requirements: Proven work experience as a,  Account Manager, Sales Account Manager or similar role Problem solving skills and analytical skills Solid experience with CRM software and MS Office (particularly MS Excel) Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation skills Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field Extensive, accurate product knowledge.

Location: Metn, Lebanon Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Invoice Controller is a person who is responsible in maintaining accurate records and assisting in inventory control. You will also be in charge of checking and closing supplier invoices on a daily basis. Responsibilities: Checking and close supplier invoices on a daily basis Ensure supplier invoices match received stock Maintain accurate records and assist in inventory control Contact supplier if a mistake is identified Ensure invoices are signed and paid for satisfactory deliveries Uploading and archiving invoice data Assisting with past due or denied invoices Prepare ad-hoc performance reports on KPIs, financials and operational metrics Requirements: Bachelor degree from a reputable university with a good understanding of accounting principles through education or work experience 3 plus years of experience in a similar position is required for this job Trustworthy with a strong sense of responsibility and ownership Strong MS Excel skills, or basic skills with the ability to learn and develop Positive personality that contributes to an overall high energy work culture Eager to learn and develop oneself

Location: Metn, Lebanon Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. We are looking for highly organized candidates with good quantitative ability for the position of Fleet Manager. Fleet Managers are responsible for assisting in the recruitment of quality drivers into the fleet, maintaining detailed records of vehicle servicing and inspection and scheduling regular vehicle maintenance to ensure operational efficiency, among other duties. Moreover, Fleet Managers will need to discipline drivers who are not making efficient use of their time, requiring excellent leadership and decision making skill. Responsibilities: Assisting in the recruitment of quality drivers into the fleet. Developing efficient driver schedules to maximize profits. Managing drivers so they adhere to strict schedules. Registering and licensing all vehicles under their management. Finding ways to cut costs and maximize profits. Developing strategies for greater fuel efficiency. Maintaining detailed records of vehicle servicing and inspection. Scheduling regular vehicle maintenance to ensure operational efficiency. Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules. Monitoring driver behavior and ensuring a high level of customer service. Utilizing GPS systems to monitor drivers and track vehicles in case of theft. Requirements: 2+ years in a logistics role. Experience in the transportation industry. Outstanding organizational skills. Analytical mindset and good problem-solving skills. Attention to detail. Exceptional interpersonal skills. Excellent written and verbal communication.

Location: Metn, Lebanon The Company Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. Role The Product Designer is responsible for delivering largely independent UI and UX for our different platforms. As a Product Designer at toters, you will collaborate with teams of designers, researchers, engineers, content strategists, and product managers throughout the product process, setting the bar for creative excellence and providing best-in-class visual design thinking and usability expertise at the start of every project. You will utilize user flows, wireframes, flow diagrams, storyboards, user interface mockups, and/or high-fidelity prototypes to convey the user experience at different phases of the design process. It will be your mission to promote the prioritization of design-centered adjustments, adjustments, and enhancements. Responsibilities Create user-centered designs by embracing an outside-in approach, bringing the voice of the customers into the organization, gather customer feedback, analyze and synthesize usability findings, develop user journeys. Design intuitive, results driven products and thoughtful user experiences that balance aesthetics and usability. Perform user research, conduct user tests, and design the overall functionality of the product to guarantee an excellent user experience. Be resourceful and creative to overcome obstacles and turn challenges into opportunities. Develop Prototypes to demonstrate and evaluate potential ideas with stakeholders and validate hypotheses by conducting usability testings. Listen and share with colleagues across the company to drive collaboration. Work within an Agile team environment that delivers through iteration. Maintain design consistency throughout our products. Discuss design principles and guidelines with various company stakeholders to gain their support. Be the user-advocate by conducting usability tests on early designs and making implementation recommendations from a user-centered standpoint. Above all, enjoy creating cutting-edge consumer applications for the Web and mobile platforms. Qualifications You hold a BA/BS degree or equivalent practical experience; an advanced degree is a plus. You have 5+ years of experience in UX & UI design. You’re skilled with Figma, Sketch, or other design tools. You’re familiar with design thinking and human-centered methodologies. You know how to conduct or interpret user research and usability testing. You use data and user insights to guide your decisions. You’re an excellent communicator and a team player. You thrive in a fast-paced, iterative, and remote-friendly environment. You understand the importance of design systems and consistency. You’ve collaborated with PMs, engineers, and stakeholders to bring ideas to life. You’re comfortable designing end-to-end experiences, from research to high-fidelity UI.