Location: South Africa; Philippines
About Huzzle
At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Industry: Telemarketing (Experience required)
Job Summary
We are looking for a professional, empathetic, and driven Telemarketing Agent to join a specialist corporate triage programme. This team helps company directors navigate complex financial challenges by providing a clear pathway to resolution. In this role, you will be the first point of contact for business leaders, acting as a critical bridge between their initial inquiry and the expert support they need. You won’t be giving advice; instead, you will be qualifying leads and ensuring every director is matched with the right outcome pathway at the right time
Key Responsibilities
Handle inbound inquiries from company directors seeking guidance on their financial position.
Perform outbound calls to warm leads generated through targeted marketing campaigns.
Conduct structured triage conversations to qualify cases and assess the director's specific needs.
Accurately document all call activity, case notes, and lead information within the CRM.
Schedule follow-up appointments and facilitate seamless hand-offs to the specialist teams.
Proactively identify re-engagement opportunities within existing data sets.
Collaborate with the programme lead to provide performance updates and process feedback.
Assist with data management and lead tracking to ensure the pipeline remains organized.
Requirements
Proven experience in telemarketing, outbound sales, or a professional customer-facing phone role.
Exceptional communication skills with the ability to build rapport and trust quickly.
The ability to follow a structured conversation framework naturally, avoiding a "scripted" feel.
Strong organizational skills and high attention to detail for precise data entry.
Proficiency with CRM systems and Microsoft Excel.
A self-motivated mindset with a focus on hitting targets and achieving quality outcomes.
Nice-to-Haves
Prior experience within financial services, debt solutions, or business support sectors.
Experience working in a performance-led or lead-generation environment.
Knowledge of corporate insolvency or business recovery terminology.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: Wellington, New Zealand
Turn your passion for luxury into a freelance opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
Choose your assignments - align your missions with your personal preferences and profile.
Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
Observe carefully - check the ambiance, service quality, and overall customer experience.
Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
Collaborate with iconic brands across industries.
Flexible assignments tailored to your interests.
Compensation for your time and input, with the potential for reimbursement on purchases.
A user-friendly platform for managing missions and feedback.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Passionate about customer experience and writing
Likes to interact with people
Organized & prompt
Good understanding of the
Fashion/Beauty/Jewellery/Watch/Automobile
industry
Must be good in English (Written & Spoken) and/or local language
Benefits
Non-Purchase Evaluations: Earn a fee based on mission complexity.
Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
Flexible
Location: Dhahran, Saudi Arabia
Eram Talent is seeking an experienced Drafting Trainer specializing in the Oil & Gas sector to join our team. The Drafting Trainer will be responsible for designing, developing, and delivering comprehensive training programs focused on drafting techniques, software applications, and industry standards specific to the oil and gas industry.
The role involves mentoring and upskilling drawing and drafting professionals to enhance their technical skills and ensure adherence to safety and quality standards. This position requires strong expertise in drafting software and proven teaching abilities to effectively communicate complex concepts.
Responsibilities:
Develop and deliver training programs on drafting software and techniques related to the Oil & Gas industry
Provide hands-on training sessions and workshops to enhance technical skills of participants
Assess training needs and adapt programs accordingly to meet specific client and industry requirements
Evaluate trainees’ progress and provide feedback and support for improvement
Stay updated with the latest drafting technologies, software, and industry standards
Prepare training materials, manuals, and documentation
Collaborate with management and technical teams to ensure training aligns with project goals and regulatory compliance
Requirements
Bachelor’s degree in Engineering, Architecture, or a related technical field
Proven experience in drafting within the Oil & Gas industry
Strong proficiency in drafting software (e.g., AutoCAD, MicroStation, PDMS, SmartPlant)
Experience in delivering training or teaching technical subjects to professionals
Excellent communication and interpersonal skills
Ability to develop clear and effective training materials
Knowledge of Oil & Gas industry standards and safety regulations
Strong organizational and presentation skills
Ability to customize training to accommodate different skill levels and learning styles
Dhahran, Saudi Arabia
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Location: Palo Alto; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a US Patent Attorney on the legal team, you will transform cutting-edge research into a strategic intellectual property portfolio that protects Mistral AI’s innovations and supports its global growth. You will work closely with research, engineering, and product teams to identify, prioritize, and secure patentable inventions, shaping the future of open-source AI while aligning IP strategy with the company’s mission.
The legal team, currently comprising 30 people across Paris, London and Palo Alto, covers compliance, IP, contracts, and corporate matters. Your role will have a direct impact on defining AI standards, securing strategic assets, and embedding IP thinking into the company’s culture and processes.
WHAT YOU WILL DO
- Identify and prioritize patentable inventions by engaging with researchers, engineers, and product managers, advising on trade secrets vs. patent filings.
- Draft invention memos and patent applications, translating complex technical ideas into clear, defensible disclosures.
- Manage global patent prosecution, including office action responses and outside counsel, to ensure high-quality filings.
- Develop and maintain internal IP processes, tools, and documentation, including dashboards for tracking filings, deadlines, and portfolio metrics.
- Support M&A due diligence by assessing IP portfolios, freedom-to-operate risks, and competitive positioning of targets.
- Administer and evolve the inventor recognition program, including bonuses, awards, and visibility initiatives.
- Align patent strategy with Mistral’s open-source objectives and recommend participation in defensive patent networks or alliances.
WHAT WE'RE LOOKING FOR
- Proven experience drafting patents in complex software/AI domains, with a deep understanding of AI patent eligibility in the US and Europe.
- Hands-on experience with LLMs or other GenAI technologies, including the ability to decode and articulate technical concepts like model architectures or training methods.
- Experience selecting, managing, and optimizing external patent firms to ensure high-quality, cost-effective prosecution.
- Ability to engage with researchers and engineers, extract critical information, and explain IP concepts to non-legal audiences.
- Self-driven and resourceful, with a talent for anticipating needs, engaging stakeholders, and documenting processes.
- Business acumen to understand how patents drive value for a scale-up, combined with familiarity with open-source licenses and their intersection with patents.
- Fluent English (required for legal/technical writing);
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
This role exists to ensure the physical safety, regulatory compliance, and operational resilience of Mistral's HQ.
As a member of the global security team, you will shape and execute the HQ's physical security strategy for one of the world’s leading AI companies, directly impacting the protection of employees, assets, and intellectual property. Your work will establish Mistral's HQ as a benchmark for physical security in the tech sector, enabling business growth while mitigating risks in a cutting-edge, AI-driven environment.
You will own the end-to-end physical security framework—from access control and surveillance to crisis response—collaborating closely with French authorities (Police, Gendarmerie, ANSSI) and internal stakeholders. This is a unique opportunity to build a scalable, compliant, and innovative security model that sets the standard for Mistral's expansion across Europe.
WHAT YOU WILL DO
- Define and implement a unified physical security strategy for Mistral AI’s France facilities, aligning global policies with local regulations.
- Lead the consolidation and management of security vendors under SLAs, ensuring performance, cost-efficiency, and compliance.
- Establish a regulatory compliance program to achieve 100% adherence to French/EU laws (CNIL, RGPD, NIS2) and industry standards (ISO 27001/28000).
- Deploy state-of-the-art security technologies, including AI-powered surveillance, access control, and intrusion detection systems.
- Develop and test crisis response frameworks, including emergency protocols for evacuations, lockdowns, and high-impact incidents.
- Formalize liaison protocols with French authorities to enable threat intelligence sharing and collaborative security measures.
- Optimize the France security budget (€1M–3M/year) through vendor consolidation, efficiency gains, and risk-based prioritization.
- Measure and report on security performance, ensuring zero major incidents and continuous improvement of safety standards.
WHAT WE ARE LOOKING FOR
- Proven experience designing and implementing physical security programs for large, high-stakes facilities or multi-site operations.
- Vendor management expertise with a track record of consolidating, negotiating, and optimizing security service contracts (e.g., guard services, CCTV, access control).
- Crisis leadership with hands-on experience developing and testing emergency response protocols for incidents like protests, cyber-physical threats, or natural disasters.
- Deep knowledge of French/EU compliance frameworks (CNIL, RGPD, NIS2, ISO 27001/28000) and a history of leading audits or certifications.
- Builder mentality—thrives in ambiguous environments, turning strategy into scalable, operational security solutions.
- Data-driven decision-making—uses KPIs, risk assessments, and metrics to continuously improve security posture.
- Resilience under pressure—maintains clarity and effectiveness in high-stakes, fast-evolving situations.
- Uncompromising integrity—upholds the highest ethical standards, ensuring confidentiality and trust in sensitive contexts.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Canada; Calgary; Winnipeg; Vancouver; Halifax; Edmonton; Ottawa; Toronto; Victoria; Montreal
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Why this role?
This role will focus on evaluating data science and coding tasks, requiring you to review and debug code, analyze model trajectories, and assess data visualization script development and logical flow implementation. Your work will contribute to our model development efforts and the logic our models apply when completing task requests.
Please note: This is a part-time independent contractor position available within Canada. We seek candidates who are able to commit to 16 hours per week minimum at a 40 CAD/hour contract rate. This role is BYOD 💻 - Bring Your Own Device (laptop). Remote work within Canada. 12 month contract.
As a Data Annotation Specialist, you will:
- Evaluate the model's ability to respond to coding requests, workflows, and code base-related questions using available tools.
- Assess agent trajectories and model capabilities for code generation, tabular and graphic manipulation, and debugging requests.
- Prompt models to complete complex data science tasks and review the accuracy of generated responses.
- Label, proofread, and improve machine-written and human-written software engineering-related outputs.
- Report quality and performance trends related to model/agent behaviour and project assignments.
You may be a good fit if you have:
- Exceptional data analysis and visualization skills.
- 3+ years of relevant industry experience working on real-world data science problems and pipelines.
- Proficient knowledge and understanding of Python and industry-standard data science packages (numpy, pandas, matplotlib, sqlite, or others).
- Strong understanding of SQL syntax writing and workflows; and a deep familiarity with file/data formats, such as markdown, JSON, XML, YAML, and HTML.
- Prior experience re-writing, proofreading, and delivering feedback on code.
- Familiarity with code agents (OpenCode, Claude Code, Codex) or evaluating agent trajectories is a plus.
The Candidate Journey:
- Initial Screening: Our Talent Team will review your application.
- First Assessment: If selected to move forward, you’ll receive a multiple-choice assessment by email.
- Second Assessment: Candidates who achieve a passing score will be contacted by a member of our team to complete a more comprehensive assessment focused on their area of expertise.
- Video Screen: If selected to move forward, you’ll have a short video call with a member of our Operations Team.
- Final: Selected candidates will receive an Independent Contractor Agreement.
As an independent contractor, you maintain control over how you complete your work and may work with multiple clients simultaneously. We request that you declare any external work relationships with Cohere’s direct competitors and always maintain the IP confidentiality of the Cohere project. Independent contractors are not eligible for health benefits or other benefits provided to employees. Compensation for services is provided to contractors by self-invoicing for services provided pursuant to the terms of our agreement with the contractor.
It is important to understand that, as an independent contractor, continuous work is not guaranteed. The client-contractor relationship is fundamentally project-based, meaning engagements may be temporary, periodic, or intermittent based on our organizational needs and project availability. As an independent contractor, you should anticipate fluctuations in workflow and, therefore, compensation for services when Cohere does not require as many hours of services in a week.
Prospective candidates, please be advised: this role involves working with human-generated and model-generated tasks that may involve exposure to not safe for work (NSFW) text content as part of data annotation tasks, including explicit, offensive, or other inappropriate material.
If the above qualifications do not perfectly align with your experience, we still encourage you to apply!
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
Location: Denmark; Germany; Poland; Praha, Prague, Czech Republic
Who we are
We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.
We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.
Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.
Our culture
Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.
That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.
About the Role
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line
: Head of Client Services
Location:
Remote
Responsibilities
Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
Play a key role in incident management, ensuring issues are brought to light swiftly
Convert the queue to actionable insights, identifying trends and patterns to address
Work closely with Service Design on system optimisation and client experience
Qualifications
3+ years of experience in prime brokerage or similar financial markets exposure
A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
High attention to detail and a strong control & risk mindset
What we offer*
A competitive salary that reflects what you bring
Fully remote - enjoy the freedom to work from anywhere
Corporate Macbook
Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
Innovative & inspiring culture, autonomous and informal work environment
Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
Ongoing education & training programs
Opportunity to network and connect at Corporate Events
Team off-sites and paid business trips when needed
Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.
Location: Valencia
Workplace: OnSite
ROLE HIGHLIGHTS:
- Configuration Manager
- Location: Valencia, Spain
- Department: Manufacturing Assurance; Global Manufacturing Organisation
- Reports to: Configuration and Change Team Lead
- Employment type: Permanent
- Workplace model: Hybrid
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE MATTERS:
We are looking for a highly skilled Configuration Manager to join our Configuration Management and Change Control team within the Global Manufacturing Organization (GMO). In this role, you will play a crucial part in executing our CM functions across multi-domain environments and ensuring flawless product data integrity for multi-site manufacturing.
As a Configuration Manager, your mission is to actively bridge engineering and manufacturing by capturing product information, structuring it effectively, and managing changes throughout the product lifecycle for the local production site. Reporting to the global CM Team, you will act as a subject matter expert, driving configuration consistency and ensuring changes are rigorously controlled and documented within the local site.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
- Execute and support the continuous improvement of the Configuration Management Standard Operating Procedures (CM SOPs).
- Establish and manage product baselines for assigned segments, ensuring absolute data consistency across PLM, ERP and MES systems.
- Independently manage the day-to-day change management process for assigned projects; process ECRs, ECOs, RFDs, and RFWs, and actively participate in or facilitate Change Control Boards (CCB).
- Structure and maintain EBOM/MBOM as well as CIDL/ABCL configurations, ensuring seamless transitions and accurate product breakdowns.
- Apply and enforce item classification schemes, part numbering conventions, and product breakdown structures across hardware and software.
- Ensure that all relevant personnel at the site are trained on CM processes, workflows, and system usage, and maintain awareness of updates or changes to established procedures.
- Act as an ambassador for the PLM and MES platforms, proactively guiding cross-functional teams on CM best practices and effective system utilization to drive adoption, streamline workflows, and protect data integrity.
- Collaborate closely with program managers, engineers, supply chain, and quality assurance to resolve configuration issues and maintain integrity.
- Track and compile CM metrics, KPIs, and configuration status reports for your assigned projects, identifying risks and proposing solutions.
- Adapt CM practices to suit a rapid-paced environment, balancing prototype cycles, design iterations, and multi-program concurrency.
WHAT WE’RE LOOKING FOR
MUST HAVES:
- Engineering background (Bachelor’s in electrical, electronics, mechanical, aerospace, or a relevant engineering discipline).
- 4 to 6 years of experience in configuration management or a closely related engineering discipline within the aerospace, defense, or automotive industry.
- Working knowledge of configuration management standards (e.g., ECSS-M-ST-40, EIA-649, or MIL-STD-973).
- Experience with hardware and/or software configuration management within a multi-domain product environment.
- Demonstrated experience processing change documentation and actively contributing to a CCB.
- Strong understanding of the distinction between EBOM and MBOM, product breakdown structures, and item classification methodologies.
- Hands-on experience with at least one PLM system (e.g., Arena, Windchill, Teamcenter, Enovia, Aras) and familiarity with an MES or ERP system.
- Ability to work independently and collaboratively in a fast-paced environment where processes are still maturing.
- Fluent in English. Spanish is a plus.
NICE TO HAVES:
- Familiarity with ground segment or mission operations system architectures.
- Exposure to software CM concepts (version control, branching strategies, CI/CD pipelines).
- Demonstrated experience in programming and AI tools for creating automations, tools and for day-to-day use
- Experience assisting in the implementation or testing of PLM/MES system updates.
- Certification or coursework in CM (e.g., CM2, CMIPC, NDIA CM training).
- Experience in a manufacturing scale-up or transition environment.
APPLICATION PROCESS
- Talent Screening
- Hiring Manager Interview
- Assessment and Presentation
- Final Interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Base salary range for this position is dependent on experience, and will be negotiated individually.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Merlimau, Melaka, Malaysia
Bradken
is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a workforce of more than 3,000 employees, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market.
About the role
Bradken is seeking a Metallurgist to support metallurgy, quality and process control at our Merlimau manufacturing facility.
This is role is suited to someone who has developed a solid foundation in foundry operations and is ready to take greater ownership of day-to-day technical decisions.
Reporting to the Technical Lead, you will work closely with production and technical teams across melting, heat treatment, inspection and product quality.
It offers the opportunity to deepen your foundry expertise while contributing directly to product quality, manufacturing performance and continuous improvement.
What You Will Do
Monitor and provide technical support for melting, heat treatment and other metallurgical processes.
Review inspection and test results to determine whether products meet customer and specification requirements.
Prepare material test certificates, inspection records and technical documentation.
Investigate non-conformances and product failures, identify likely causes and recommend practical corrective actions.
Work with production teams to resolve quality issues without compromising safety or technical standards.
Support material selection, process changes and improvements to existing products.
Help improve manufacturing cost and performance through better metallurgical control and problem-solving.
Maintain quality procedures, process controls and relevant Quality Management System requirements.
Ensure testing and inspection equipment remains calibrated and fit for use.
Communicate quality findings clearly to production, technical and sales stakeholders.
Participate in Gemba, 5S, safety activities and continuous improvement initiatives across the site.
What You Will Bring
A degree in Metallurgy, Materials Science is essential
At least three years of relevant experience in a foundry, metals manufacturing or similar environment.
Working knowledge of melting, heat treatment, metallurgy and material properties.
Experience supporting process control, product inspection, quality investigations or non-conformance analysis.
Ability to interpret technical requirements and prepare clear reports, procedures and test documentation.
A structured approach to problem-solving and the confidence to make sound technical recommendations.
Good communication skills and the ability to work effectively with production teams in a hands-on plant environment.
Exposure to Lean Manufacturing, Kaizen, Six Sigma or similar improvement methods would be useful.
Current legal right to work in Malaysia.
Based in Merlimau or within practical commuting distance, with the ability to attend the Merlimau site daily.
What Will Help You Succeed
You will be practical, analytical and comfortable working in a hands-on manufacturing environment. You can build effective relationships with production and technical teams, investigate issues thoroughly and communicate clear recommendations.
You take ownership of your work, use sound judgement and remain focused on improving quality, process performance and customer outcomes.
Why join us?
Bradken is committed to providing a safe, inclusive and collaborative workplace where people are encouraged to challenge existing thinking and develop better solutions.
We offer:
Safety first environment and mindset
Flexible work options
Competitive Total Reward Packages
EAP for you and your family
How we hire
:
About Our Screening Process
As we work with teams around the world, time‑zone differences can make live screening challenging. To support a fair, consistent, and inclusive evaluation,
we may invite candidates to complete a one‑way video screening
at a time that suits them.If you require adjustments or an alternative format, we’re happy to discuss this.
Before commencing employment
, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.
Location: Warsaw, Poland; Prague, Czechia
Dentons Business Services EMEA
is the operational backbone of Dentons across Europe, the Middle East and Africa. As part of the world’s largest global law firm, our business services teams support legal professionals and business teams across multiple jurisdictions, helping them deliver high-quality service to clients.
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Role overview:
We are looking for a
Head of Accounting and Consolidation
to lead our accounting and consolidation function within the Europe finance team.
This role is responsible for overseeing group consolidation processes, ensuring accurate and timely financial reporting, maintaining compliance with the applicable accounting standards, and driving continuous improvement across accounting, reporting and consolidation activities.
The successful candidate will manage and develop the consolidation and accounting team, work closely with local finance managers across Europe, cooperate with external auditors, and support senior finance leadership with high-quality financial information and analysis.
This is a visible role within a complex, multinational environment and offers the opportunity to influence finance processes, reporting quality and ways of working across the Region.
Key Responsibilities:
Accounting and consolidation leadership
• Lead, manage and develop the accounting and consolidation team
• Oversee the group consolidation process and preparation of consolidated financial statements within agreed deadlines
• Supervise the submission of consolidation and reporting packages from group entities
• Ensure the accuracy, completeness and consistency of financial data across reporting entities
• Review and control reporting delivered by various offices and entities
• Manage intercompany reconciliations and consolidation adjustments, as required
• Support the preparation of statutory and management reporting
Compliance and financial reporting
• Ensure compliance with the accounting standards adopted by the group, currently UK GAAP
• Maintain and update consolidation guidelines, reporting instructions and accounting policies
• Monitor changes in relevant accounting standards and assess their impact on reporting processes
• Act as a key contact for external auditors and support the audit process
• Ensure timely resolution of audit queries and findings
• Support internal controls and governance across accounting and consolidation processes
Stakeholder management
• Cooperate closely with local finance managers across Europe
• Provide guidance and support to finance teams on reporting tools, consolidation requirements, guidelines and annual reporting changes
• Communicate effectively with senior finance leadership, auditors and other stakeholders
• Coordinate with regional and global finance teams in a matrix environment
Process improvement and systems
• Identify and implement improvements in consolidation, accounting and reporting processes
• Drive standardisation, efficiency and automation within the finance function
• Support the optimisation of financial systems and reporting tools
• Use technical accounting knowledge to improve the quality and reliability of financial reporting
• Contribute to team knowledge-sharing and development
Requirements
• University degree in Finance, Accounting, Economics or a related field
• Minimum 8–10 years of relevant experience in accounting, audit, financial reporting or consolidation
• Previous experience in a Big Four firm or similar professional services environment is strongly preferred
• Proven experience with group consolidation processes and consolidated financial statements
• Experience working with external financial auditors
• Experience managing or supervising a finance, accounting or consolidation team
• Professional accounting qualification, such as ACCA, CIMA, CPA, CA or equivalent, is preferred
• Experience in a multinational, matrix or complex organisational environment
• Strong knowledge of consolidation principles and financial reporting standards
• Knowledge of UK GAAP is preferred; knowledge of IFRS or other local GAAP is an advantage
• Advanced Excel skills
• Proficiency in MS Office tools
• Experience with consolidation tools; experience with Wolters Kluwer Tagetik consolidation module is an advantage
• Experience with ERP systems and financial reporting tools is an advantage
• Strong leadership and people management skills
• Fluent written and spoken English; another European language is an advantage
Benefits
• A leadership role in a complex, global professional services environment
• Opportunity to shape and improve accounting, consolidation and reporting processes across Europe
• Close cooperation with finance leaders and local finance teams across multiple jurisdictions
• Collaborative and global working environment
• Opportunity to work with modern finance systems and reporting tools
• Professional development in one of the world’s largest global law firms
• Competitive compensation and benefits package
About Dentons
Dentons is the world’s largest global law firm, delivering quality and value to clients around the world. Dentons is a polycentric firm with offices in more than 80 countries and more than 160 locations. The Firm is committed to collaboration, inclusion and innovation, supported by strong business services teams that help our lawyers and clients succeed.
Location: Paris, France; Versailles, France; Saint-Germain-en-Laye, France; Fontainebleau, France; Créteil, France
Turn your passion for luxury into a flexible opportunity in Paris. Collaborate with leading brands in fashion, beauty, jewelry, and automotive, and contribute to improving the highest standards of customer experience.
This opportunity is ideal for Chinese residents in Paris, fluent in
French or English
, who regularly engage with premium and luxury brands.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 15 to 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
Select assignments that match your preferences and profile
Visit luxury boutiques in Paris or evaluate online experiences
Interact naturally with sales associates as a regular customer
Observe service quality, atmosphere, and attention to detail
Submit structured feedback through our digital platform
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years of age or older.
Must be Chinese
or of chinese origin
(including Chinese expats, visitors and individuals with Chinese background)
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Paris, France; Versailles, France; Saint-Germain-en-Laye, France; Fontainebleau, France; Créteil, France
Turn your passion for luxury into a flexible opportunity in Paris. Collaborate with leading brands in fashion, beauty, jewelry, and automotive, and contribute to improving the highest standards of customer experience.
This opportunity is ideal for American residents in Paris, fluent in
French or English
, who regularly engage with premium and luxury brands.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 15 to 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
Select assignments that match your preferences and profile
Visit luxury boutiques in Paris or evaluate online experiences
Interact naturally with sales associates as a regular customer
Observe service quality, atmosphere, and attention to detail
Submit structured feedback through our digital platform
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be
18 years of age or older
Must be
American or of U.S. origin
(including American expats, visitors and individuals with U.S. background)
Current customer of premium and luxury brands
Not currently under contract with any retail brands, to ensure impartiality
Punctual, organized, detail-oriented, and reliable
Observant and passionate about customer experience
No prior experience is required; we value honest feedback from genuine customers
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Staff Backend Engineer - Adaptive Telemetry, Databases
This is a remote position. We are looking for candidates in the Canadian time zones.
What is Grafana Cloud?
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases department owns and operates the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. We offer our databases as a Cloud service supporting Grafana Cloud.
Adaptive Telemetry Group
The Adaptive Telemetry group, part of the Databases department, has the mission of ensuring that all telemetry stored in our databases is worthy of attention. Under that mission, the group is responsible for the development of
Adaptive Metrics
,
Adaptive Logs
,
Adaptive Traces
and Adaptive Profiles.
Our Adaptive Telemetry solutions give users the ability to control and optimize their telemetry data. These solutions ensure that data storage is optimized based on individual usage patterns, so only the most valuable data is retained.
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software.
What will you be doing:
Drive technical strategy and roadmap.
Proactively define the architectural vision, prioritize work that unlocks major product or platform improvements, and influence product and engineering decisions.
Lead end-to-end delivery of large, cross-functional projects.
Own planning, design, execution, rollout and long-term operation of large initiatives.
Own architecture, reliability, performance and cost for critical systems.
Make pragmatic architecture choices that balance scalability, availability, latency and cost while ensuring systems remain maintainable and evolvable.
Define SLOs/SLIs and lead incident response.
Establish measurable reliability targets, run high-severity incident response, lead blameless post-mortems, and drive systemic fixes and automation to prevent recurrence.
Improve observability, automation and operational readiness.
Champion telemetry, alerting, runbooks, capacity planning and automation efforts that reduce toil, speed debugging and lower MTTR.
Align stakeholders and remove blockers.
Coordinate across Product, Design and other teams to align priorities, negotiate tradeoffs, and unblock delivery for large initiatives.
Mentor and grow engineering talent.
Coach senior and mid-level engineers, lead design reviews, raise engineering standards, and help teammates make sound technical tradeoffs.
Represent engineering internally and externally.
Communicate technical strategy clearly to non-engineering stakeholders and represent the team in cross-team planning.
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs
Proven delivery of large distributed systems.
Experience shipping and operating complex systems that span multiple teams, with clear evidence of technical leadership and impact.
Strong systems-design instincts.
Deep understanding of tradeoffs around latency, consistency, availability, scaling and cost.
Hands-on cloud and platform experience.
Solid experience with cloud-native architectures (microservices, containers/Kubernetes, IaC) and the operational practices that keep them healthy.
Reliability and performance ownership.
Comfortable defining SLOs/SLIs, doing capacity planning, tuning performance, and driving reliability work end-to-end.
Excellent coding and design skills.
You write clear, maintainable, well-tested code and can lead technical designs — we use Go, but Python/C/C++/Rust or similar translate well.
Comfort with AI-assisted development.
We embrace AI and agentic development so we expect you to be curious and comfortable using AI-powered developer tools and ideally have practical experience folding them into a team’s workflow.
Experience with messaging and telemetry.
Familiarity with streaming/messaging systems (e.g., Kafka) and observability tooling (Prometheus/Grafana or equivalents).
Influence without authority.
Ability to align cross-functional stakeholders, set priorities and drive outcomes in a remote-first environment.
Strong communicator.
Clear written and verbal communication that works across engineers and non-technical stakeholders.
Compensation & Rewards:
In Canada, the Base compensation range for this role is CAD
192,891
- CAD
231,469
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Staff Backend Engineer - Adaptive Telemetry, Databases
This is a remote position. We are looking for candidates in the USA time zones.
What is Grafana Cloud?
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases department owns and operates the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. We offer our databases as a Cloud service supporting Grafana Cloud.
Adaptive Telemetry Group
The Adaptive Telemetry group, part of the Databases department, has the mission of ensuring that all telemetry stored in our databases is worthy of attention. Under that mission, the group is responsible for the development of
Adaptive Metrics
,
Adaptive Logs
,
Adaptive Traces
and Adaptive Profiles.
Our Adaptive Telemetry solutions give users the ability to control and optimize their telemetry data. These solutions ensure that data storage is optimized based on individual usage patterns, so only the most valuable data is retained.
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software.
What will you be doing:
Drive technical strategy and roadmap.
Proactively define the architectural vision, prioritize work that unlocks major product or platform improvements, and influence product and engineering decisions.
Lead end-to-end delivery of large, cross-functional projects.
Own planning, design, execution, rollout and long-term operation of large initiatives.
Own architecture, reliability, performance and cost for critical systems.
Make pragmatic architecture choices that balance scalability, availability, latency and cost while ensuring systems remain maintainable and evolvable.
Define SLOs/SLIs and lead incident response.
Establish measurable reliability targets, run high-severity incident response, lead blameless post-mortems, and drive systemic fixes and automation to prevent recurrence.
Improve observability, automation and operational readiness.
Champion telemetry, alerting, runbooks, capacity planning and automation efforts that reduce toil, speed debugging and lower MTTR.
Align stakeholders and remove blockers.
Coordinate across Product, Design and other teams to align priorities, negotiate tradeoffs, and unblock delivery for large initiatives.
Mentor and grow engineering talent.
Coach senior and mid-level engineers, lead design reviews, raise engineering standards, and help teammates make sound technical tradeoffs.
Represent engineering internally and externally.
Communicate technical strategy clearly to non-engineering stakeholders and represent the team in cross-team planning.
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs
Proven delivery of large distributed systems.
Experience shipping and operating complex systems that span multiple teams, with clear evidence of technical leadership and impact.
Strong systems-design instincts.
Deep understanding of tradeoffs around latency, consistency, availability, scaling and cost.
Hands-on cloud and platform experience.
Solid experience with cloud-native architectures (microservices, containers/Kubernetes, IaC) and the operational practices that keep them healthy.
Reliability and performance ownership.
Comfortable defining SLOs/SLIs, doing capacity planning, tuning performance, and driving reliability work end-to-end.
Excellent coding and design skills.
You write clear, maintainable, well-tested code and can lead technical designs — we use Go, but Python/C/C++/Rust or similar translate well.
Comfort with AI-assisted development.
We embrace AI and agentic development so we expect you to be curious and comfortable using AI-powered developer tools and ideally have practical experience folding them into a team’s workflow.
Experience with messaging and telemetry.
Familiarity with streaming/messaging systems (e.g., Kafka) and observability tooling (Prometheus/Grafana or equivalents).
Influence without authority.
Ability to align cross-functional stakeholders, set priorities and drive outcomes in a remote-first environment.
Strong communicator.
Clear written and verbal communication that works across engineers and non-technical stakeholders.
Compensation & Rewards:
In the United States, the Base compensation range for this role is USD
189,374
- USD
227,249
. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Hybrid - San Francisco, New York City, London
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We are looking for a Governance, Risk and Compliance (GRC) Analyst who wants to build GRC with AI, and you do not need to be an engineer to do it. We encourage and equip you to use AI tooling to build automations for audit evidence and customer security questionnaires, alongside assessing AI tools and vendors and managing audits. This is a hybrid role based in San Francisco, New York City, or London, with three days a week in the office.
What you’ll do
Assess AI tools and vendors against security, privacy, and compliance requirements, and run company compliance and ethics training
Maintain the internal controls behind ISO 27001, System and Organization Controls 2 (SOC 2), Health Insurance Portability and Accountability Act (HIPAA), and Payment Card Industry Data Security Standard (PCI DSS) compliance, and drive remediation to completion with documented progress
Use AI tooling to build automations that collect audit evidence, monitor controls, and draft security questionnaire responses, and report on controls maturity scores
Manage annual audit deliverables, write treatment plans, and track completion across teams
Answer customer compliance inquiries and maintain customer-facing security and compliance documentation
What you need
3+ years supporting the audit lifecycle for SOC 2, ISO 27001, PCI DSS, or HIPAA in a cloud-based environment
Applied security or privacy controls to AI systems or AI vendors, such as model access, data handling, or third-party risk review
Built security policies and technical controls into the software development lifecycle (SDLC) with engineering partners
Led compliance projects across multiple business units and seniority levels
Bonus if you
Built an automation or internal tool, with code or AI coding tools, even outside an engineering role
Worked with AI governance frameworks such as ISO/IEC 42001 or the National Institute of Standards and Technology (NIST) AI Risk Management Framework
Hold a Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), or Certified Compliance & Ethics Professional (CCEP) certification
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $134,000-$202,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: United States
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
To learn more, visit
www.mattermost.com
Mattermost is hiring a
GRC Manager
to own and modernize our governance, risk, and compliance program across both federal and commercial markets.
This is a program-ownership role for someone who brings a modern, engineering-led approach to compliance — harnessing GRC engineering and AI to reduce manual effort and scale our programs. You will own Mattermost's compliance posture end to end, accountable for our federal readiness and commercial certifications, and you will modernize how we run them: automated, continuously monitored, and AI-native.
You will do the hands-on compliance work while coordinating across internal stakeholders in engineering, infrastructure, and IT who implement controls, the external auditors who assess them, and the customers whose trust rests on the outcome. As the program scales, you will grow and lead the team behind it.
What You'll Do
Own and modernize Mattermost's compliance programs across federal and commercial markets
Lead readiness, certification, and surveillance cycles across both programs
Operate the risk management program end to end — from identification and assessment through treatment and acceptance
Own the third-party and vendor risk management program, including security assessments and supply chain risk
Apply GRC engineering and automation to replace manual evidence collection with continuous controls monitoring
Build AI-native workflows to accelerate and improve the quality of recurring compliance work
Maintain the control library, system security plans, POA&Ms, and policies
Coordinate external audits from scoping through remediation
Accelerate deal cycles by owning customer security questionnaires, trust center content, and reusable compliance artifacts
Grow and lead the GRC team as the program scales
What We're Looking For
Bachelor's degree in computer science, information security, or related field — or significant professional GRC and compliance experience
Proven senior-level experience in governance, risk, and compliance, security compliance, or IT audit, including direct ownership of a certification or authorization program
Experience with U.S. Federal standards including CMMC and NIST series (800-171 / 800-53)
Experience with ISO 27001 and SOC 2 Type II
Experience operating a formal risk management program
Experience running a third-party and vendor risk management program
Experience owning customer-facing security assurance, including security questionnaires and trust center content
Working knowledge of security controls for cloud environments (AWS, GCP, and/or Azure)
Excellent written and verbal communication skills
Nice to Have
Professional GRC certifications such as CISA, CRISC, CISM, CISSP, or CIPP
Experience working with AI platforms such as Claude, OpenAI, or Gemini
Experience with compliance automation tooling such as Vanta or Drata, and continuous controls monitoring
Direct experience applying AI or LLM-based workflows to GRC tasks
Proficiency in no-code automation or scripting languages
Past success in critical infrastructure industries including defense, cybersecurity, communications, or manufacturing
How Success Is Measured
CMMC Level 2 gap assessment and readiness roadmap delivered within first 90 days
SOC 2 Type II and ISO 27001 audit cycles completed on time without slippage
Manual evidence collection replaced with automated, continuously monitored controls
Customer security questionnaires and trust center content maintained to unblock deal cycles
GRC team grown and operating as a scalable, program-driven function
Why Mattermost
Mission-driven work: Your contributions directly support the organizations and missions that depend on secure, reliable collaboration
Remote-first culture: Work from anywhere with a globally distributed, high-trust team built for autonomy and ownership
Open source at the core: Be part of a vibrant developer community shaping the future of secure collaboration
AI-forward environment: We actively adopt and build AI-enabled workflows — you'll work with and on cutting-edge tooling
Unique scope: Own the compliance program end to end across both federal and commercial markets at a high-growth Series B company
Target Salary Range: $139,254-$168,318
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Mattermost offers a remote-first work environment with medical, dental, and vision coverage. You’ll also receive unlimited PTO plus company holidays, a work from home stipend, an annual learning and development budget for conferences, certifications, and courses, paid parental leave for all parents, and a 401(k) plan.
U.S. Eligibility & Compliance
This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit
Security Clearances — United States Department of State
Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the
Bureau of Industry and Security
and the
Directorate of Defense Trade Controls
.
Mattermost is an EEO Employer, we are a remote-first, open-source company.
We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.
Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.
If you require accommodations during the interview process, please let us know—we’re happy to assist.
Location: Remote
Workplace: Remote
🧠 ABOUT LEGION HEALTH
At Legion Health, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it at scale.
Legion is building autonomous medical care, starting with psychiatry. Our AI-native care-delivery platform automates much of the administrative work required to deliver direct patient care, allowing clinicians and patient-support teams to focus on the moments where human judgment and empathy matter most.
Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us complete tens of thousands of visits in just two years while holding operations costs flat and achieving industry-leading patient NPS and retention.
While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision is a 10X better patient experience that is higher quality, less expensive, and more scalable—and a 10X better clinician experience that frees providers to focus on what matters most: caring for patients.
Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.
Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by clinicians, patient-support professionals, and AI working together.
📍 ROLE LOGISTICS
- Job Type: Contract
- Role Type: Patient Experience / Patient Success / Care Coordination
- Ideal Experience Level: 2+ years
- Location: Fully remote
- Work Hours: 8-hour shift between 6:00 AM and 10:00 PM Central Time
- Hourly Compensation: $5–$15 per hour, based on experience
🚀 THE OPPORTUNITY
Legion is hiring a compassionate, highly organized Patient Experience Representative to support patients throughout their care journey.
You will communicate directly with patients by phone and messaging, help them navigate operational barriers, coordinate administrative and clinical-support workflows, and ensure that every interaction has a clear next step. Your work will help patients feel heard, informed, and supported while making it easier for Legion’s clinicians to deliver timely care.
This is not a traditional customer-service role. You will support real patients who may be anxious, frustrated, confused, or experiencing delays in their care. You must be able to communicate calmly and empathetically while gathering accurate information, setting appropriate expectations, documenting each interaction, and following through until the issue is resolved or transferred to the correct team.
You will also help patients remain engaged in care through proactive follow-ups, appointment reminders, and outreach. Strong patient support is not only about responding to questions—it is about anticipating barriers, preventing patients from falling through the cracks, and making a complicated healthcare experience feel clear and manageable.
This is a fast-moving startup environment. The right person is adaptable, dependable, comfortable managing multiple patient conversations, and proactive about improving the workflows behind the patient experience.
This is a strictly non-clinical role. You will not provide medical advice, diagnose patients, interpret symptoms, recommend treatment, or make clinical decisions. You will work closely with clinical teams by gathering information, supporting logistics, documenting requests, and routing clinical matters to the appropriate licensed professional.
✅ RESPONSIBILITIES AND DELIVERABLES
- Respond to patient questions across phone and messaging platforms with clear, accurate, timely, and compassionate communication.
- Help patients understand what to expect and what actions they need to take next.
- Support appointment scheduling, rescheduling, cancellations, and patient onboarding.
- Conduct proactive outreach, reminders, and follow-ups to help patients remain engaged in care.
- Follow up with patients who have missed appointments, incomplete tasks, unresolved questions, or other barriers to continuing care.
- Support patient-retention workflows by identifying problems early and helping patients reach the correct team or next step.
- Coordinate administrative and clinical-support workflows, including:
- Prior authorizations: Gather required information, track status, follow up on outstanding steps, and escalate delays.
- Prescription and refill requests: Collect the patient’s request, document it accurately, and route it to the appropriate clinical team.
- FMLA and documentation requests: Complete intake, gather required information, route the request, track progress, and follow up.
- Pharmacy coordination: Help resolve logistical questions and route medication-related decisions to licensed clinical staff.
- Insurance and billing questions: Gather context and coordinate with the appropriate internal team.
- General patient administration: Manage follow-ups, forms, records requests, and cross-functional coordination.
- Document every material patient interaction accurately so teammates and clinicians understand what happened, what remains outstanding, and who owns the next step.
- Maintain clear follow-up queues and ensure unresolved patient needs do not fall through the cracks.
- Recognize urgent, sensitive, clinical, or safety-related concerns and follow the appropriate escalation procedure immediately.
- Coordinate with clinical operations, providers, billing, pharmacy-support, and other internal teams to resolve patient concerns.
- Communicate realistic expectations without making promises outside your authority.
- Follow approved scripts, SOPs, privacy requirements, and escalation protocols.
- Identify recurring patient questions, delays, and sources of confusion and share actionable feedback with the appropriate teams.
- Help improve patient-support templates, scripts, checklists, and standard operating procedures.
- Use approved systems consistently and maintain a reliable, high-speed internet connection and professional environment for patient calls.
- Protect patient privacy and handle sensitive information according to Legion’s policies and approved systems.
- Consistently aim to deliver the best possible experience for every patient and family.
🏆 YOU’LL BE SUCCESSFUL IF YOU…
- Make patients feel heard, respected, and supported—even when they are frustrated, worried, or confused.
- Communicate clearly and professionally in both spoken and written English.
- Explain next steps simply without sounding robotic, rushed, dismissive, or overly technical.
- Respond promptly and follow through consistently until each issue is resolved or transferred to the correct owner.
- Help patients remain engaged in care by reducing preventable confusion, delays, and administrative barriers.
- Manage multiple patient conversations and follow-up tasks without losing important details.
- Produce concise, accurate documentation that enables other teammates to act without repeating the entire conversation.
- Distinguish between administrative support and clinical decision-making.
- Recognize when an issue is outside your scope and escalate it promptly through the correct channel.
- Stay calm and use sound judgment during sensitive or emotionally difficult conversations.
- Learn Legion’s care model, patient workflows, systems, scripts, and escalation paths quickly.
- Follow established processes while identifying opportunities to make patient support faster, clearer, and more reliable.
- Adapt constructively as workflows change in a growing startup.
- Earn the trust of patients, clinicians, and teammates through empathy, reliability, discretion, and excellent follow-through.
🧰 IDEAL BACKGROUND AND SKILLS
- 2+ years of experience in a patient-facing support or healthcare-operations role.
- Experience in one or more of the following is strongly preferred:
- Behavioral health or psychiatry.
- Digital health or telehealth.
- Healthcare call centers.
- Patient access or patient experience.
- Nursing or medical administration.
- Pharmacy support.
- Insurance or prior-authorization support.
- Care coordination.
- Exceptional spoken and written English.
- Warm, clear, confident, and professional communication on patient phone calls.
- Strong patient empathy and the ability to remain calm during sensitive conversations.
- Excellent organization, attention to detail, and follow-through.
- Experience managing a high volume of calls, messages, cases, or patient-support requests.
- Familiarity with healthcare workflows such as scheduling, insurance, pharmacies, prior authorizations, refills, medical documentation, and patient forms.
- Experience working in a telehealth or healthcare call-center environment is highly preferred.
- Comfort using tools such as Dialpad, Slack, Healthie, EHRs, CRMs, ticketing systems, or similar platforms.
- Ability to work closely with clinical teams while remaining firmly within a non-clinical scope.
- Comfort working in a fast-paced startup where workflows and priorities may evolve.
- A clinical or healthcare background—such as medical-assistant, CNA, nursing, behavioral-health, or pharmacy experience—is helpful but not required.
- A reliable computer, high-speed internet connection, and quiet, professional environment for patient calls.
The most important qualifications are patient empathy, excellent communication, operational execution, sound judgment, accurate documentation, and reliable follow-through.
⚕️ NON-CLINICAL SCOPE
This is a non-clinical patient-support role.
- You will not diagnose patients or assess medical conditions.
- You will not provide medical or medication advice.
- You will not recommend or make treatment decisions.
- You will not interpret symptoms, laboratory results, or clinical records for patients.
- You will not approve prescriptions, refills, prior authorizations, or medical documentation.
- You will route clinical, medication, safety, and treatment questions to the appropriate licensed team member.
Your responsibility is to support patient communication, logistics, documentation, coordination, and escalation so patients can receive timely care from the appropriate clinical team.
⚠️ THIS ROLE IS NOT A FIT IF YOU…
- Are uncomfortable speaking with patients regularly by phone.
- Prefer work that does not involve emotionally sensitive or occasionally difficult conversations.
- Struggle to communicate clearly and professionally in spoken or written English.
- Dislike detailed documentation, follow-up queues, or repetitive coordination work.
- Frequently lose track of details when managing several conversations or cases.
- Wait for repeated instructions instead of proactively following up on unresolved issues.
- Are uncomfortable adapting when processes change.
- Want to provide clinical advice or make treatment decisions in this role.
- Are casual about privacy, documentation, attendance, response times, or follow-through.
💰 COMPENSATION & ROLE BENEFITS
- Hourly Compensation: $5–$15 per hour, based on experience.
- Job Type: Contract.
- Schedule: 8-hour shift between 6:00 AM and 10:00 PM Central Time
- Work Setup: Fully remote.
- Impact: Help patients and families navigate mental-health care with greater clarity, continuity, and support.
- Autonomy and Learning: Develop experience across patient experience, telehealth operations, care coordination, healthcare administration, and behavioral-health workflows.
- Growth Opportunities: Take on broader ownership across patient experience, quality assurance, training, workflow improvement, or team leadership as Legion grows.
🤝 EQUAL EMPLOYMENT OPPORTUNITY
Legion Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, contractors, and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law. We encourage applicants from all backgrounds to apply.
Location: Republic of Ireland (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain, Germany or Ireland.
About the role:
Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale.
The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads.
What You’ll Do
Build reliability into the product.
Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly.
Build automation and platform tooling
that removes toil and scales our reliability practices across regions and cloud providers.
Lead technical design.
Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one.
Own the SLO framework.
Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves.
Improve observability and alerting
so we find problems before customers do, and so escalations are actionable rather than noisy.
Be on call for our highest-SLA customers.
Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes.
Handle the operational work that comes from on-call.
This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation.
Multiply the team.
Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy.
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
On-Call
Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks.
What We’re Looking For:
8+ years of software engineering experience, including significant time building and owning distributed systems in production.
Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write.
Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does.
Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet.
Hands-on experience designing and implementing SLOs.
Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews.
Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better.
Working knowledge of Linux internals, networking and cloud storage.
Nice to Have:
Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases.
Open-source contributions.
Customer reliability engineering (CRE) or customer-facing escalation experience.1
In Ireland, the Base compensation range for this role is €
121,128
- €
145,354
Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
#LI-Remote
#LI-Remote
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
ГибридPalo Alto; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
УдалённоCanada; Calgary; Winnipeg; Vancouver; Halifax; Edmonton; Ottawa; Toronto; Victoria; Montreal; We welcome applicants from all backgrounds and are committed to providing equal opportunities
Paris, France; Versailles, France; Saint-Germain-en-Laye, France; Fontainebleau, France; Créteil, France; This opportunity is ideal for Chinese residents in Paris, fluent in
Paris, France; Versailles, France; Saint-Germain-en-Laye, France; Fontainebleau, France; Créteil, France; This opportunity is ideal for American residents in Paris, fluent in
Canada (Remote); We are looking for candidates in the Canadian time zones
United States (Remote); We are looking for candidates in the USA time zones
Hybrid - San Francisco, New York City, London
United States; We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications; We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics
УдалённоWe encourage applicants from all backgrounds to apply
Republic of Ireland (Remote); This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain, Germany or Ireland