Location: Distributed
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
About Solutions Engineering at Cloudflare
The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.
Job Title: Partner Solutions Architect (PSA) Service Providers.
Role Overview
LOCATION Dallas, NY New Jersey, Denver or Seattle.
The Partner Solutions Architect (PSA) is a high-impact, strategic technical leader responsible for driving the comprehensive pre-sales and post-sales technical relationship with our top-tier Global and GEO Partners,
including
Service Providers (SPs) and Managed Service Providers (MSP)
In this elite role, you will act as the principal architect and single point of technical alignment, collaborating at the executive and enterprise architect level to drive joint global GTM strategy and design repeatable reference architectures. The role focuses heavily on scaling Cloudflare One (SASE/SSE) and AI Infrastructure (Workers AI, AI Gateway) globally, embedding Cloudflare into global partner practices, and unlocking massive Partner-Influenced Opportunity (PIO).
Key Responsibilities
1. Pre-Sales Architecture, Strategy & Champion Building
Global CF1 & AI Technical Alignment, GTM Strategy: Own the overarching technical relationship with top-tier Global/GEO partners to align on building and launching repeatable, global Go-To-Market (GTM) strategies. Accelerate the partner’s global technical capabilities, enabling their enterprise architects to lead discovery and scale secure, resilient, and repeatable architectures leveraging the Cloudflare Platform with a strong focus on AI and Cloudflare One (CF1).
Technical Account Plan Ownership: Own and drive the end-to-end Technical Account Plan (TAP) for assigned top-tier strategic Global GSIs and SPs. Act as the principal architect mapping global partner business initiatives to technical execution milestones, ensuring continuous alignment on large-scale CF1 and AI adoption targets.
Cultivating Global Technical Champions: Identify, enable, and cultivate executive-level technical advocates, practice leads, and "Champions" within the global partner organization to scale Cloudflare expertise independently, generate large-scale Partner-Influenced Opportunities (PIO), and empower them to deliver high-value professional services around Zero Trust and AI application security.
Driving Global PIO via Repeatable Reference Architectures: Collaborate with sales teams to proactively source, qualify, and expand PIO through strategic architectural alignment, focusing on creating Repeatable Reference Architectures that allow partners to migrate legacy enterprise network architectures to CF1 and integrate secure AI solutions at scale.
Enterprise Deal Support & Qualification: Enable global partners' technical validation, proof-of-concept (PoC), demo, pipeline generation, and pipeline acceleration capabilities. Identify joint pursuit accounts, facilitate strategic technical account planning, and deliver cutting-edge solution architecture sessions for top-tier Named Partners and high-value, complex global deals.
2. Post-Sales Architecture & Accelerated Services Delivery
Global ASD Partner Journey Ownership: Own the Accelerated Services Delivery (ASD) partner journey at the GEO/Global level to ensure top-tier partners possess the advanced, scalable capabilities required to deploy, manage, and support the Cloudflare platform and enterprise AI application workloads seamlessly.
Joint Services Offering Acceleration with a strong focus on CF1 and AI: Build, co-develop, and publish joint services catalogues and repeatable reference offerings with key global partners, accelerating the creation and global launch of their own Cloudflare-focused managed services practices, managed CF1 SASE offerings, and enterprise AI security assessments.
Global Service Monetization: Enable GSIs and SPs to embed CF1 and Workers AI capabilities deeply into their own global managed security portfolios and core enterprise offerings to shorten time-to-market, protect complex client AI pipelines, and maximize global profitability.
Technical Account Governance & Architectural Health: Act as the escalated principal technical point of contact to ensure long-term architectural health across global deployments, utilizing telemetry and proactive design to move the global partner relationship from reactive troubleshooting to advanced CF1 and AI optimization.
3. Automation & Continuous Innovation
Leverage Autonomous AI Tools: Champion the use of Cloudflare OS, AI tools (Agent PAT and Agent Echo) to automate standard, repeatable technical tasks, optimizing operational efficiency and freeing up bandwidth for high-touch, strategic global partner engagements.
Global AI & CF1 Feedback Loop: Engage key global partner champions and practice leads in the Partner Technical Advisory Council (PTAC) to give them early access to beta software, capture raw enterprise-grade product feedback, and drive joint co-innovation on CF1 features and emerging AI products.
Cross-Functional Strategy Enablement: Participate in continuous cross-training and steering programs to maintain peak proficiency in both pre-sales scoping and post-sales service deployment across the entire Cloudflare One and AI ecosystem globally.
Required Qualifications & Experience
15+ years of technical, partner-facing experience (e.g., Enterprise Solutions Architect, Principal Systems Engineer, or Technical Account Lead) in cybersecurity, cloud infrastructure, or networking—with a proven track record directly managing Global System Integrators (GSIs) or major Service Providers (SPs).
Deep architectural expertise in Cloudflare One (CF1) or equivalent SASE/SSE architectures, Zero Trust, DNS, and application security, alongside hands-on familiarity with global AI deployment, AI Gateway, LLM orchestration frameworks, or vector databases.
Proven track record of developing enterprise technical talent, building global "champion" programs, and authoring Repeatable Reference Architectures within major global partner organizations.
Demonstrated ability to manage the technical lifecycle of complex, multi-million dollar global deals from initial pre-sales discovery and global CF1/AI PIO generation through post-sale service delivery.
Exceptional communication and executive-presence skills with a track record of presenting complex CF1 architectures and AI-driven use cases to partner C-level executives, practice directors, and technical teams alike.
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Poland; Brazil; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; South Africa; Czech Republic; Hungary; Mexico; Chile; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.
As a Senior Software Engineer in Payward Services you'll build and scale the systems that make this platform work under the hood, from real-time coordination across services to the infrastructure enterprise partners depend on to move money and assets safely, at scale, every day. We’re looking for builders who thrive in ambiguity, move quickly with ownership, and care deeply about creating robust solutions.
THE OPPORTUNITY
- Design and implement robust Rust services and libraries that power trading, payments, and crypto experiences with a focus on reliability, performance, and user impact.
- Write reusable, testable, and highly efficient code that scales across teams and supports revenue-critical systems without compromising safety or security.
- Collaborate on large-scale distributed systems architecture, translating evolving product requirements into resilient, low-latency solutions.
- Work alongside hundreds of experienced Rust engineers, contributing to a high-performance, product-driven engineering culture.
WHAT YOU BRING
- 5+ years of software engineering experience
- Proficient in writing network services or asynchronous code in Rust
- Have a security-first mindset during system design to ensure robustness
- Demonstrate the ability to autonomously debug issues across the stack (OS, network, application)
- Apply a solid understanding of distributed systems and technologies, including RPC protocols, Kafka, and Event-Driven Systems, to design scalable solutions
- Collaborate effectively with product teams to gather requirements and constraints for designing appropriate systems
- Take complete end-to-end ownership of systems and libraries
- Provide mentorship to other engineers while contributing to defining the technical culture
NICE TO HAVES
- Experience building B2B focused products, ideally in the fintech or crypto space
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on X https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Annapolis, MD; Lanham, MD
Position Objective:
Conducts concurrent and retrospective chart review for clinical, financial, and resource utilization information. Provides intervention and coordination to decrease avoidable delays and denial of payment.
Essential Job Duties:
1. Chart Review
:
Reviews the medical record by applying utilization review criteria, to assess clinical, financial, and resource utilization; enters clinical review in EPIC; maintains close communication with external reviews, care coordinators, and providers; reconciles and records days authorized in EPIC
2. Denial Management
:
Monitors and identifies patterns or trends in utilization management; monitors potential and actual denials and collaborates with care coordinator for any follow up necessary; documents actions taken to avoid denial; assists Care Coordinator in communicating with the patient denied hospital days with work toward resolution and discharge.
3. Care Coordination:
Collaborates with the Care Coordinator to achieve optimal and efficient patient outcomes while decreasing length of stay, avoidable delays and denied days; utilizes Physician Advisor and administrative personnel for unresolved issues; identifies opportunities for expedited appeals and collaborates with the care coordinator and Physician Advisor to resolve payer issues.
4. Process improvement initiatives
Participates in nursing unit and department clinical outcome projects as well as process improvement initiatives of care management.
Educational/Experience Requirements:
Bachelor’s of Science in Nursing or Associate’s degree in Nursing with equivalent experience. BSN must be achieved within 5 years of start date in the role.
Three years of clinical nursing in an acute care hospital setting.
Required
License/Certifications:
Current RN license from Maryland Board of Nursing.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands -
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$34
—
$55 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Warsaw, Poland
About the Opportunity
Dentons Europe is currently seeking a Information Security Engineer, specializing in Microsoft cloud technologies to play a key role in strengthening and evolving our security landscape.
In this role, you will design and implement security controls across cloud and hybrid environments, with a strong focus on Microsoft 365 and Microsoft Azure. You will operate at the intersection of architecture and execution shaping security decisions, guiding technical teams, and ensuring that systems, applications, and integrations meet the firm’s security, compliance, and reliability standards.
As a trusted advisor and technical authority, you will work closely with Information Security, IT, and business stakeholders across Europe, embedding security into the design and delivery of technology solutions while continuously improving the organization’s overall security posture.
This is an opportunity to make a visible, enterprise-wide impact in a complex, international environment.
You will primarily be accountable for
Design, implement, and maintain robust security and compliance controls across Microsoft 365, Microsoft Azure, and hybrid environments.
Act as a cybersecurity subject-matter expert for Europe and Country IT teams providing clear, practical guidance on secure design and implementation.
Assist in embedding security into application, infrastructure, identity, endpoint, and integration architectures (including APIs and data flows), ensuring alignment with secure development lifecycle practices and architectural standards.
Collaborate with architects, engineers, project teams, and business stakeholders to define security requirements as integral part of enterprise initiatives and technology solutions from the outset.
Work closely with SOC and CSIRT teams to support incident response activities, including investigation, containment, and remediation, and ensure lessons learned are reflected in improved controls and architecture.
Lead end-to-end vulnerability management activities, including vulnerability scanning, assessments, penetration testing coordination, and remediation tracking with system owners and technical teams.
Identify, assess, and mitigate security risks across cloud and enterprise environments, driving measurable improvements in the firm’s security posture.
Provide advanced troubleshooting and technical leadership for complex or high-impact security issues.
Develop and maintain security documentation, standards, reports, and control frameworks.
Requirements
Minimum 3 years of experience in cloud security or enterprise cybersecurity engineering
Advanced expertise in Microsoft Azure security, including
at least two of
:
Defender for Cloud
Microsoft Sentinel
Infrastructure / Network Security (IaaS)
Application and API security
Storage and database security
Advanced expertise in Microsoft 365 security, including
at least two of:
Microsoft Entra ID, identity and access management
Microsoft Purview, data protection and compliance
Microsoft 365 Defender suite
Intune / Endpoint Manager
Strong understanding of:
Security architecture principles, including Zero Trust, defense-in-depth and least privilege
Hybrid cloud environments and system integrations
Vulnerability management, including analyzing penetration testing and coordinating remediation of results
API security and modern integration technologies
Scripting and automation skills, e.g., PowerShell, Python or Bash
Strong interest in security architecture, with a desire to deepen exposure and grow toward architectural responsibilities
Professional experience
Proven experience designing and implementing secure solutions in Microsoft technologies-based enterprise environments
Experience working with large-scale or multi-country IT environments
Solid exposure to security operations, incident response and security tooling
Experience collaborating across infrastructure, development and business teams
Benefits
Private medical healthcare provided by Medicover
MultiSport card
Benefit Cafeteria system
Option to join a private insurance plan
An additional day off for your birthday
Tailored learning & development opportunities
Hybrid work model with a modern office in Warsaw city center
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior Software Serviceability Engineer to own the software and AI dimension of serviceability for our humanoid robots. Product Services Engineering makes sure the robot is designed to be maintained — and that when it needs service, it can be diagnosed and repaired quickly, safely, and at low skill in the field. You will own that mission for everything software: diagnostics, firmware and bootloader serviceability, and the diagnostic content behind our remote-diagnostics (Digital Shadow) platform.
This is a deeply technical, hands-on role. You will validate the software and AI dimension of every service procedure before it reaches production, build the diagnostic tooling that lets our Remote Services and Repair Centre teams find faults fast, and act as part of the single engineering interface between Services and R&D.
WHAT YOU’LL DO:
- Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill.
- Collaborate with R&D to build and validate diagnostic scripts, tooling, and self-test routines that localise faults as deep as possible in the BOM.
- Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet-pattern detection, and AR-guided execution.
- Validate the software and AI dimension of service, repair, calibration and OTA procedures before production release.
- Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates.
- Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations.
WE’RE LOOKING FOR:
- Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows.
- Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation.
- Hands-on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware.
- Working understanding of sensor and actuator stacks (2D/3D LiDAR, RGB cameras, motors/actuators) from a software and diagnostic perspective.
- A design-for-serviceability mindset — you think about the technician in the field, not just the happy path.
- Disciplined engineering practice and version control (Git).
NICE TO HAVE:
- Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field.
- Familiarity with remote-diagnostics or fleet-telemetry platforms.
- Experience authoring service documentation or work instructions consumed by non-engineers.
- Exposure to Design-for-Serviceability / DfMA on a hardware product line.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior Electrical Serviceability Engineer to own the electrical and electronics dimension of serviceability for our humanoid robots. Product Services Engineering ensures the robot is designed to be maintained — modular, repairable, and serviceable at low skill in the field. You will own that mission for everything electrical: power distribution and batteries, wiring and harnesses, connectors, sensor and actuator drive electronics, and compute — including how faults are diagnosed, how systems are safely isolated, and how parts are replaced and reworked at the right BOM level.
This is a deeply technical, hands-on role. You will validate the electrical and electronics dimension of every service procedure before production, define the diagnostic points and safe-working practices that let our field and Repair Centre teams work quickly and safely, and act as part of the single engineering interface between Services and R&D.
WHAT YOU’LL DO:
- Own Design-for-Serviceability for electrical and electronics: drive accessibility, connectorisation, safe isolation, and low-skill field-executability into the product before design is locked.
- Define and validate electrical repair, rework, and replacement procedures at the correct BOM level — module/assembly for the field, deeper for the Repair Centre — across power distribution, batteries, harnesses, sensor and actuator electronics, and compute.
- Specify the diagnostic points, test equipment, and safe-isolation / lockout procedures needed to service the robot’s electrical systems safely and repeatably.
- Define the electrical diagnostic content in the Digital Shadow platform — localising power, sensing, and actuation faults as deep as possible in the BOM.
- Lead the electrical and electronics input to Service Failure Mode and Effects Analysis (S-FMEA) and feed serviceability requirements back into design.
- Support New Services Introduction (NSI) for electrical scope, and act as the single point of entry from Services into R&D for electrical escalations.
WE’RE LOOKING FOR:
- Electrical or electronics engineering background with hands-on experience diagnosing and repairing complex electromechanical products or robots.
- Strong grasp of power distribution, battery systems, wiring harnesses, connectors, sensors (LiDAR, cameras), and actuator drive electronics from a maintainability standpoint.
- Confident reading schematics and wiring diagrams, using electrical test equipment (multimeter, oscilloscope, and similar), and defining safe-isolation and lockout/tagout procedures.
- Design-for-Serviceability experience: connectorisation, diagnostic access, fault isolation, and modularity of electrical assemblies.
- A field-first, safety-first mindset — you design for the technician who has limited time, tools, and training, and for whom electrical safety is paramount.
- Comfort working across the full BOM hierarchy, from full-robot diagnosis to board- and component-level repair.
NICE TO HAVE:
- Experience with humanoid or legged robotics electrical systems.
- Familiarity with battery management systems (BMS), high-current power electronics, and functional-safety considerations.
- Experience with calibration-after-repair for sensors and actuators.
- Exposure to spare-parts / service-replaceable-unit (SRU) strategy and refurbishment loops.
- Experience introducing serviceability into a product moving from prototype to mass production.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Staff Program Manager to own the Services Business Process Automation (BPA) function — the digital backbone of our Services organisation. BPA runs the Service Lifecycle Management (SLM) platform, the Business Intelligence and reporting layer, and the integration of our business applications with customer IT/OT ecosystems — all operating within the corporate IT governance framework.
This is a strategic, hands-on ownership role. You will define and own the BPA program and roadmap, lead cross-functional platform deployments end to end, and connect corporate digitalization strategy to on-the-ground Services execution. You will work closely with Services leadership, product and corporate IT, and external technology partners.
WHAT YOU’LL DO:
- Define, own, and continuously evolve the BPA roadmap: SLM platform strategy, BI architecture, process-automation priorities, and customer IT/OT integration.
- Translate corporate digitalization objectives and Services business priorities into a structured, time-phased program with clear milestones and resource plans.
- Lead cross-functional software deployments and platform integrations from requirement scouting to hypercare, applying Agile (Scrum/Kanban) and structured PMO practices.
- Own the program-governance framework — risks, dependencies, change control, escalation, and steering-committee reporting — and track schedule, budget, adoption, data quality, and SLA impact.
- Champion the Services Lean First KPI framework and ensure BI reporting reflects real operational progress across the whole Services organisation.
- Manage vendor relationships, program budgets, and build-vs-buy-vs-integrate decisions for new BPA tools and platforms.
- Act as the strategic interface between Services leadership, product leadership, and corporate IT — simplifying complex technical realities into clear business narratives for executives.
WE’RE LOOKING FOR:
- 8–12+ years in digital/IT program management, with a track record of leading large-scale CRM, SLM, or ERP deployments.
- Proven success managing complex cross-functional programs in mechatronics, industrial automation, robotics, field service, or advanced manufacturing.
- PMP, PRINCE2, or equivalent program-management certification; Agile (SAFe, Scrum Master, or Kanban) is a strong plus.
- Solid understanding of CRM and SLM platforms, BI architectures, and enterprise integration patterns.
- Experience holding full budget accountability for digitalization programs.
- Elite stakeholder communication — able to build consensus across diverse functional and executive stakeholders.
NICE TO HAVE:
- Exposure to humanoid robotics, cobots, or other advanced-technology industries.
- Familiarity with service benchmarks in relevant industries.
- Experience introducing BI as a shared intelligence layer across a multi-team organisation.
- PMO tooling proficiency (MS Project, Jira, Smartsheet, or equivalent).
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Ciudad de México, Mexico
Workplace: on-site
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products.
As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers.
We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team.
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes.
You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.
Vendor & Partner Management
Own day-to-day communication with external vendors and service providers
Coordinate incident resolution and follow-up activities with partners
Track SLA compliance and service performance
Organize operational reviews and regular follow-up meetings
Escalate critical issues and drive resolution
Coordinate contract renewals and vendor-related operational activities
External Services Operations
Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
Support onboarding of new vendors and services
Coordinate testing and validation activities for new integrations and changes
Maintain operational documentation and process runbooks
Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes
Coordinate periodic reporting processes with external organizations and bureaus
Prepare, validate, and submit required files and reports
Monitor report quality and resolve discrepancies
Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management
Monitor service usage and operational costs
Validate invoices and vendor charges
Reconcile billing discrepancies with providers
Support budgeting and forecasting activities related to external services
Incident Management
Coordinate investigation of incidents involving external providers
Collect logs, examples, and supporting evidence
Communicate with vendors during production incidents
Track corrective actions and post-incident follow-up activities
Drive resolution of recurring operational issues
Cross-functional Coordination
Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
Coordinate implementation of process improvements and automation initiatives
Ensure alignment between business requirements and vendor capabilities
Requirements
Native or fluent Spanish
English B2+ (written and spoken)
3+ years of experience in fintech, banking, payments, lending, or technology companies
Experience managing external vendors, partners, or service providers
Strong stakeholder management and communication skills
Experience coordinating operational processes and production incidents
Advanced Excel or Google Sheets skills
Strong analytical and problem-solving mindset
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and process ownership
Nice to Have
Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
Experience in lending, credit cards, digital banking, or fintech products
Basic SQL knowledge
Experience working with APIs and technical integrations
Experience validating invoices and vendor billing
Familiarity with Jira, Confluence, Notion, or similar tools
What We Offer
Opportunity to work on a fast-growing fintech product in Mexico
High ownership and direct impact on critical business operations
International and collaborative environment
Competitive compensation package
Professional growth opportunities within Risk Tech and Operations
Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners
Location: Wisconsin
As a full-service engineering, design, and construction services firm, Mi-Tech delivers comprehensive, in-house support for utility, infrastructure and heavy civil projects from planning and design through execution. Our multidisciplinary team provides practical, innovative solutions that emphasize cost efficiency, constructability, and long-term value. Founded in 1985, Mi-Tech has built a reputation for excellence in engineering, design, environmental, laboratory, technical, and field support across the many industries we serve. As a proud member of the Michels Family of Companies, Mi-Tech collaborates across our internationally respected roster of construction craft and professionals to deliver integrated, end-to-end solutions that meet the highest standards of quality and performance.
As a
Civil Design Engineer – Geostructural & Temporary Works
with Mi-Tech Services, you'll support the design and analysis of temporary and permanent structures associated with utility, infrastructure, and heavy civil construction projects. Working alongside experienced engineers, you'll develop practical, constructible engineering solutions for projects involving foundations, retaining walls, earth retention systems, excavation support, and temporary construction structures.
Responsibilities include preparing engineering calculations, developing and reviewing design and shop drawings, evaluating structural loads and soil-structure interaction, and supporting project pursuits through preliminary engineering analyses and design evaluations. You'll collaborate with structural and geotechnical engineers, project managers, and field construction teams to solve technical challenges and support safe, efficient project execution.
This position offers opportunities to develop technical expertise, gain exposure to complex infrastructure projects, and grow professionally within the Michels Family of Companies.
Why Mi-Tech Services Inc.?
We are committed to hiring the best people and giving them the best equipment.
We are dedicated to improving energy distribution & telecommunication services that serve and improve the communities around us.
Our steady, strategic growth revolves around a commitment to quality. If it’s worth doing, it’s worth doing right.
We are family owned and operated. We work to see each other succeed, not to increase a stock market valuation.
We invest an average of $5,000 per employee on training each year. We want each of our team to learn and grow.
We believe everyone is responsible for promoting safety, regardless of job title. We are our brothers’ and sisters’ keeper.
We are a part of the Michels Family of Companies – one of North America’s largest, most diversified energy and infrastructure construction companies.
We offer a
comprehensive benefits
program including:
Health, Dental, and Life Insurance
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Retirement Plan
Legal Assistance and Identity Theft Protection Plans
(Benefits may vary based on position and location)
Why you?
You like to surround yourself with dedicated, genuine, value-driven people.
You are up to new challenges and opportunities. You like to learn and try new things.
You cringe when you hear: “Because that’s the way we’ve always done it.”
You like to know your efforts are noticed and appreciated.
You believe that individual commitment to a group effort is key to success.
You want your work to make a tangible difference in people’s lives.
What It Takes
Required Qualifications
Bachelor's degree in Civil Engineering, Structural Engineering, or a closely related engineering discipline.
0–3 years of relevant engineering experience preferred, including internships, co-ops, or applicable engineering project experience.
Foundational knowledge of structural analysis, engineering mechanics, and reinforced concrete or steel design.
Familiarity with engineering calculations, technical drawings, and design documentation.
Working knowledge of AutoCAD and Microsoft Excel.
Strong analytical, problem-solving, and organizational skills.
Ability to collaborate effectively with engineering and construction teams.
Strong written and verbal communication skills.
Valid driver's license and an acceptable driving record as determined by the Michels Review Team.
Preferred Qualifications
Master's degree in Civil Engineering with an emphasis in structural or geotechnical engineering.
Successful completion of the Fundamentals of Engineering (FE) exam or Engineer-in-Training (EIT) certification.
Experience or academic exposure involving retaining walls, foundations, shoring, excavation support, temporary works, or other geostructural systems.
Familiarity with structural or geotechnical analysis software such as Mathcad, SAP2000, STAAD.Pro, RISA, LPILE, PY-WALL, PLAXIS, or similar applications.
Experience with finite element analysis, load calculations, or soil-structure interaction.
Previous construction field experience involving heavy civil, bridges, foundations, underground utilities, or infrastructure projects.
Familiarity with applicable ACI, AISC, ASCE, or other engineering design standards.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: State of Maryland
As a full-service engineering, design, and construction services firm, Mi-Tech delivers comprehensive, in-house support for utility, infrastructure and heavy civil projects from planning and design through execution. Our multidisciplinary team provides practical, innovative solutions that emphasize cost efficiency, constructability, and long-term value. Founded in 1985, Mi-Tech has built a reputation for excellence in engineering, design, environmental, laboratory, technical, and field support across the many industries we serve. As a proud member of the Michels Family of Companies, Mi-Tech collaborates across our internationally respected roster of construction craft and professionals to deliver integrated, end-to-end solutions that meet the highest standards of quality and performance.
As a
Civil Design Engineer – Geostructural & Temporary Works
with Mi-Tech Services, you'll support the design and analysis of temporary and permanent structures associated with utility, infrastructure, and heavy civil construction projects. Working alongside experienced engineers, you'll develop practical, constructible engineering solutions for projects involving foundations, retaining walls, earth retention systems, excavation support, and temporary construction structures.
Responsibilities include preparing engineering calculations, developing and reviewing design and shop drawings, evaluating structural loads and soil-structure interaction, and supporting project pursuits through preliminary engineering analyses and design evaluations. You'll collaborate with structural and geotechnical engineers, project managers, and field construction teams to solve technical challenges and support safe, efficient project execution.
This position offers opportunities to develop technical expertise, gain exposure to complex infrastructure projects, and grow professionally within the Michels Family of Companies.
Why Mi-Tech Services Inc.?
We are committed to hiring the best people and giving them the best equipment.
We are dedicated to improving energy distribution & telecommunication services that serve and improve the communities around us.
Our steady, strategic growth revolves around a commitment to quality. If it’s worth doing, it’s worth doing right.
We are family owned and operated. We work to see each other succeed, not to increase a stock market valuation.
We invest an average of $5,000 per employee on training each year. We want each of our team to learn and grow.
We believe everyone is responsible for promoting safety, regardless of job title. We are our brothers’ and sisters’ keeper.
We are a part of the Michels Family of Companies – one of North America’s largest, most diversified energy and infrastructure construction companies.
We offer a
comprehensive benefits
program including:
Health, Dental, and Life Insurance
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Retirement Plan
Legal Assistance and Identity Theft Protection Plans
(Benefits may vary based on position and location)
Why you?
You like to surround yourself with dedicated, genuine, value-driven people.
You are up to new challenges and opportunities. You like to learn and try new things.
You cringe when you hear: “Because that’s the way we’ve always done it.”
You like to know your efforts are noticed and appreciated.
You believe that individual commitment to a group effort is key to success.
You want your work to make a tangible difference in people’s lives.
Required Qualifications
Bachelor's degree in civil engineering, Structural Engineering, or a closely related engineering discipline.
0–3 years of relevant engineering experience preferred, including internships, co-ops, or applicable engineering project experience.
Foundational knowledge of structural analysis, engineering mechanics, and reinforced concrete or steel design.
Familiarity with engineering calculations, technical drawings, and design documentation.
Working knowledge of AutoCAD and Microsoft Excel.
Strong analytical, problem-solving, and organizational skills.
Ability to collaborate effectively with engineering and construction teams.
Strong written and verbal communication skills.
Valid driver's license and an acceptable driving record as determined by the Michels Review Team.
Preferred Qualifications
Master's degree in civil engineering with an emphasis in structural or geotechnical engineering.
Successful completion of the Fundamentals of Engineering (FE) exam or Engineer-in-Training (EIT) certification.
Experience or academic exposure involving retaining walls, foundations, shoring, excavation support, temporary works, or other geostructural systems.
Familiarity with structural or geotechnical analysis software such as Mathcad, SAP2000, STAAD.Pro, RISA, LPILE, PY-WALL, PLAXIS, or similar applications.
Experience with finite element analysis, load calculations, or soil-structure interaction.
Previous construction field experience involving heavy civil, bridges, foundations, underground utilities, or infrastructure projects.
Familiarity with applicable ACI, AISC, ASCE, or other engineering design standards.
This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual’s skills, experiences, education, and other job-related factors permitted by law.
Expected Salary Range
$85,000
—
$119,000 USD
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Indiana ; Kentucky
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer
:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
We are currently seeking the newest innovator to join our dynamic Customer Service team as
Field Service Technician (DMST) located in the Louisville, KY metro area.
*All candidates must be able to work coverage in the Louisville, Jeffersonville, Shively, Jeffersontown and surrounding metro areas.
In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home.
Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
- Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
- Immediately and accurately process paperwork and perform data entry upon completion of each job.
- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).
Qualifications and Requirements:
- Minimum 1 year experience in a technical role (Field Service preferred).
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
- Experience in the use of tools, and diagnostic test equipment.
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
- Valid Driver’s license in good standing.
- Ability to obtain appropriate EPA Certification.
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.
Recruiting Range
$24.25
—
$28.25 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: Yerevan, Armenia; Dubai, United Arab Emirates
Company Description
Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange.
With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint.
The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth.
Job Description
Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused
Thai-speaking Customer Service Representative
to join the team.
The successful candidate will be responsible for delivering high-quality support to Thai-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in Thai and English.
Provide accurate information regarding products, services, and policies.
Resolve customer issues in a timely and professional manner.
Maintain detailed and accurate records of customer interactions within CRM systems.
Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
Identify and escalate priority or complex issues when necessary.
Handle back-office related queries and support requests.
Assist clients with basic technical troubleshooting where required.
Manage and resolve customer complaints effectively and professionally.
Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics.
Identify opportunities to enhance client experience and retention through value-added support and service.
Qualifications
Fluency in Thai and English (spoken and written) is essential.
Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage.
Strong communication and interpersonal skills.
Ability to work effectively under pressure in a fast-paced environment.
Strong multitasking and organizational abilities.
Familiarity with CRM systems and customer support tools is beneficial.
Problem-solving mindset with strong attention to detail.
Additional language skills are a plus.
Additional Information
Benefits & Perks
Our client offers a competitive benefits package, including:
Hybrid working policy
Discretionary performance-related bonus
Personalized flex benefits
Wellbeing initiatives and access to self-development tools
Medical insurance
Comprehensive leave package of 40 days inclusive of public holidays
Our client is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Location: Prague, Czechia
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Task and Responsibilities:
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
Meticulous documentation of end user issues in ITSM tool
Adherence to processes and knowledge documents
Ticket backlog management
Continuous service improvement activities – knowledge script creation, training document updates etc.
Close collaboration with Onsite IT technicians
Requirements
Language skills: fluent German and English, other languages are advantage
Advanced MS Office apps knowledge a plus
Strong problem solving/analytical abilities
Good communication skills
Attention to detail and ability to multi-task
Ability to work independently and effectively
Readiness to follow direction and best practices
Planning and organizing skills
Team player and supportive personality
Candidates have to declare Criminal record extract not older than three months
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Minimum 5 weeks of vacation
Paid sick days
Meal vouchers
Vouchers (B-day voucher, wedding, and new born surprise)
Contributions to wellness programs (multisport card)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: Berlin, Germany
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry.
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Denmark; Germany; Poland; Praha, Prague, Czech Republic
Who we are
We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.
We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.
Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.
Our culture
Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.
That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.
About the Role
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line
: Head of Client Services
Location:
Remote
Responsibilities
Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
Play a key role in incident management, ensuring issues are brought to light swiftly
Convert the queue to actionable insights, identifying trends and patterns to address
Work closely with Service Design on system optimisation and client experience
Qualifications
3+ years of experience in prime brokerage or similar financial markets exposure
A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
High attention to detail and a strong control & risk mindset
What we offer*
A competitive salary that reflects what you bring
Fully remote - enjoy the freedom to work from anywhere
Corporate Macbook
Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
Innovative & inspiring culture, autonomous and informal work environment
Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
Ongoing education & training programs
Opportunity to network and connect at Corporate Events
Team off-sites and paid business trips when needed
Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.
Location: Warsaw, Poland; Prague, Czechia
Dentons Business Services EMEA
is the operational backbone of Dentons across Europe, the Middle East and Africa. As part of the world’s largest global law firm, our business services teams support legal professionals and business teams across multiple jurisdictions, helping them deliver high-quality service to clients.
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Role overview:
We are looking for a
Head of Accounting and Consolidation
to lead our accounting and consolidation function within the Europe finance team.
This role is responsible for overseeing group consolidation processes, ensuring accurate and timely financial reporting, maintaining compliance with the applicable accounting standards, and driving continuous improvement across accounting, reporting and consolidation activities.
The successful candidate will manage and develop the consolidation and accounting team, work closely with local finance managers across Europe, cooperate with external auditors, and support senior finance leadership with high-quality financial information and analysis.
This is a visible role within a complex, multinational environment and offers the opportunity to influence finance processes, reporting quality and ways of working across the Region.
Key Responsibilities:
Accounting and consolidation leadership
• Lead, manage and develop the accounting and consolidation team
• Oversee the group consolidation process and preparation of consolidated financial statements within agreed deadlines
• Supervise the submission of consolidation and reporting packages from group entities
• Ensure the accuracy, completeness and consistency of financial data across reporting entities
• Review and control reporting delivered by various offices and entities
• Manage intercompany reconciliations and consolidation adjustments, as required
• Support the preparation of statutory and management reporting
Compliance and financial reporting
• Ensure compliance with the accounting standards adopted by the group, currently UK GAAP
• Maintain and update consolidation guidelines, reporting instructions and accounting policies
• Monitor changes in relevant accounting standards and assess their impact on reporting processes
• Act as a key contact for external auditors and support the audit process
• Ensure timely resolution of audit queries and findings
• Support internal controls and governance across accounting and consolidation processes
Stakeholder management
• Cooperate closely with local finance managers across Europe
• Provide guidance and support to finance teams on reporting tools, consolidation requirements, guidelines and annual reporting changes
• Communicate effectively with senior finance leadership, auditors and other stakeholders
• Coordinate with regional and global finance teams in a matrix environment
Process improvement and systems
• Identify and implement improvements in consolidation, accounting and reporting processes
• Drive standardisation, efficiency and automation within the finance function
• Support the optimisation of financial systems and reporting tools
• Use technical accounting knowledge to improve the quality and reliability of financial reporting
• Contribute to team knowledge-sharing and development
Requirements
• University degree in Finance, Accounting, Economics or a related field
• Minimum 8–10 years of relevant experience in accounting, audit, financial reporting or consolidation
• Previous experience in a Big Four firm or similar professional services environment is strongly preferred
• Proven experience with group consolidation processes and consolidated financial statements
• Experience working with external financial auditors
• Experience managing or supervising a finance, accounting or consolidation team
• Professional accounting qualification, such as ACCA, CIMA, CPA, CA or equivalent, is preferred
• Experience in a multinational, matrix or complex organisational environment
• Strong knowledge of consolidation principles and financial reporting standards
• Knowledge of UK GAAP is preferred; knowledge of IFRS or other local GAAP is an advantage
• Advanced Excel skills
• Proficiency in MS Office tools
• Experience with consolidation tools; experience with Wolters Kluwer Tagetik consolidation module is an advantage
• Experience with ERP systems and financial reporting tools is an advantage
• Strong leadership and people management skills
• Fluent written and spoken English; another European language is an advantage
Benefits
• A leadership role in a complex, global professional services environment
• Opportunity to shape and improve accounting, consolidation and reporting processes across Europe
• Close cooperation with finance leaders and local finance teams across multiple jurisdictions
• Collaborative and global working environment
• Opportunity to work with modern finance systems and reporting tools
• Professional development in one of the world’s largest global law firms
• Competitive compensation and benefits package
About Dentons
Dentons is the world’s largest global law firm, delivering quality and value to clients around the world. Dentons is a polycentric firm with offices in more than 80 countries and more than 160 locations. The Firm is committed to collaboration, inclusion and innovation, supported by strong business services teams that help our lawyers and clients succeed.
УдалённоseniorPoland; Brazil; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; South Africa; Czech Republic; Hungary; Mexico; Chile; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
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