Location: Portugal
Workplace: remote
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
Finom is hiring its first
Team Lead of MLROs,
who will also be our MLRO and Head of Branch in Portugal. You report to the Head of FinCrime Compliance and wear two hats:
MLRO and Head of Branch, Portugal: you represent Finom before the Bank of Portugal and other Portuguese authorities, and you build our local AML framework.
Team Lead of MLROs: you lead the MLROs and Deputy MLROs across our EU branches and shape how they work as one team.
Important
Finom stands against the "Compliance Says No" mentality. We want someone who empowers the business instead of limiting it, challenges the status quo and finds non-standard solutions. You are detail-oriented, critical and analytical, and result-driven.
As a team lead you also grow people: you give clear, honest feedback, build trust with colleagues in different countries, and explain your ideas simply and practically to people outside compliance.
What you should know before joining
This is a
build-and-lead role
, not a run-the-existing-setup role. Three challenges define it:
You start from scratch in Portugal.
We have a draft setup, but we need someone to align our group policies with the local Portuguese requirements and to build the rest. That includes setting up regulatory reporting in Portugal. Nobody will hand you a plan, so we expect you to decide what to do and move.
You
lead peers
, not just managers of their own country. Each MLRO is responsible for the same standards in their own country. We want a leader who constantly challenges the status quo and looks for optimization of current processes, not someone who only runs their own country independently.
You work across several countries at once. You need
strong EU regulatory knowledge
and the ability to keep processes homogeneous across countries, while respecting local requirements.
Your responsibilities as MLRO Portugal
Represent Finom before the Bank of Portugal on AML matters, and before other relevant Portuguese authorities as Head of Branch.
Set up the Portuguese AML framework: adapt our group policy draft to Portuguese law and put local processes in place.
Own the CDD and Transaction Monitoring policies and procedures in Portugal.
Define the SAR reporting requirements in Portugal.
Define the requirements for reporting to Portuguese authorities on integrity and non-integrity matters, and implement them with the Regulatory Reporting function.
Bring Portugal-specific insight on financial crime typologies (fraud, money laundering, sanctions evasion) and work with the Risk Management team to turn it into rules, scenarios and controls for Finom's FinCrime Risk Engine.
Act as the second-line decision-maker on complex, high-risk cases escalated by the first line.
Contribute to the Enterprise-Wide Risk Assessment cycle and Product Risk Approvals as required.
Give the first line practical guidance on CDD and TM, maintain procedures and manuals for 2LOD escalations and Risk Management, and run internal AML training.
Your responsibilities as Team Lead
Lead, coach and develop the MLROs and Deputy MLROs in our EU branches
Set one standard for how MLROs work: shared playbooks, templates, escalation criteria, SAR decision quality and regulator communication.
Challenge the team and drive improvements that benefit the whole group, not just one country.
Be the main contact for Product, Operations, Regulatory Compliance, Regulatory Reporting and other functions on behalf of the MLRO network.
Own the MLRO-related KRIs and report on them to the Management Board Risk Committee.
Coordinate regulatory inspections, authority requests and the resulting remediation actions.
Must-haves
Have the right to work in Portugal, and
be a native Portuguese speaker
At least 4 years in the second line of defence at a regulated payment, e-money or banking institution, including
at least 2 years as MLRO or Deputy MLRO for Portugueses Branches
At least 2 years of people management experience
Excellent knowledge of
Portuguese AML legislation
and a thorough understanding of the EU AML, Sanctions and Risk Management framework
Proven direct experience with regulators, including the Bank of Portugal
A proactive, start-up mindset: you spot issues, bring in the right stakeholders and drive solutions without waiting to be told
Nice to have - Experience with data analytics tools, databases and AI tools.
Location: Vancouver, BC, Canada
Position Title:
Senior Narrative Writer (Temp)
Studio/Department:
Singularity 6
Employee Type:
6 week assignment
Location:
Remote ( within BC, Canada)
Salary Range:
$95,000 - $115,000 CAD
Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC Universe™ Online, Dungeons & Dragons Online®, The Lord of the Rings Online™, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre‑defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn.
Description
We’re seeking a contract Narrative Writer for a 12-week engagement to help define the story of a new, unannounced cozy life sim built on an iconic, globally loved brand. You’ll write for a young adult audience (core 19–35) in a grounded, cozy town, where the tone is light, humorous, and ironic with a few intentional, heartfelt beats. This is a writing role, not an implementation role: you’ll own the story outline, cast, opening experience, and early dialogue and quest scripts, and our game designers will bring them into the engine.
What You’ll Do
Shape the Story Outline: Create a story outline deck plus an extended doc version. Land a strong opening hook, a clear antagonist, and 1–2 core villains with complex, reasonable motivations.
Build the Cast: Create a first-pass list of town NPCs with metadata and a town registrar.
Write Character Briefs: Develop 5 detailed character briefs for key townsfolk.
Draft the Opening Experience: Write a detailed first draft of the first-time user experience story.
Write Dialogue and Quest Scripts: Write a handful of mid-game dialogue scripts and 1–2 simple quest scripts for our vertical slice area, ready for a game designer to implement.
Hold the Tone: Keep writing light, witty, and hopeful
Collaborate and Iterate: Partner with production and design leads, take feedback quickly, and revise to meet brand partner guidelines.
Who You Are
A Game Writer: You have professional writing credits on at least one game.
You’re a writer first; engine implementation is not required.
Life Sim Literate: You understand cozy and life sim games such as Stardew
Valley, Palia, Animal Crossing, and Disney Dreamlight Valley, and how story drives their progression.
Brand Enthusiast: You’re genuinely excited to write for an iconic, aspirational brand.
Funny with Heart: You write sitcom-style banter, irony, and situational humor, and can land a serious beat without tipping into darkness.
Concise: You write tight, readable dialogue within strict length limits.
Brand-Safe: You use sound judgment on tone and themes when writing within licensed IP guardrails.
Self-Starter: You thrive in early, ambiguous development and deliver organized, high-quality docs on a fast 12-week timeline.
Strong Communicator: You articulate story decisions clearly and give and receive feedback well.
Nice to Have
A deep understanding of games, including how narrative ties into quests, careers, and relationship systems.
Experience writing for licensed IP and working through licensor reviews.
Experience writing for short in-engine cinematics and voice-over.
Experience writing for a young adult, primarily female audience.
Be Aware of Fraudulent Recruiting Activities
Ravenwake Games
will never ask applicants for social insurance numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.
**Ravenwake is an Equal Opportunity Employer.**
Location: Dublin
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Dublin, Ireland | 💰€68,000 - €85,000, Incentive Awards tied to your performance ➕ benefits
⭐Our Regulatory Affairs team
We’re looking for a pragmatic, organised and personable individual to strengthen our Regulatory Affairs team.
The Regulatory Affairs team is the central team responsible for maintaining open and collaborative relationships with our regulators across the Monzo Group. In the Regulatory Affairs team, you’ll support and strengthen Monzo’s regulatory relationships and work closely with Executives to help shape our vision and regulatory affairs strategy as Monzo continues to grow. You’ll also work closely with our contacts at the Irish and European Regulators and support the wider Regulatory Affairs team with engagement with other relevant Regulators (PRA and FCA), responding to information requests, preparing for meetings and submitting regulatory submissions.
We are on a mission to
Make Money Work for Everyone
and we’ve grown to over 15 million customers globally. For Regulatory Affairs this means ensuring our regulators are kept informed, managing regulatory requests and educating colleagues on the regulatory landscape.
We operate a “three lines of defence” model of risk management at Monzo. You’ll be sitting in the second line as part of our Risk and Compliance team, working in the Regulatory Affairs Team.
🔑You’ll play a key role by...
Preparing for and facilitating regulator meetings, reviews and requests. Preparation includes working closely with Executives and stakeholders throughout the business to prepare and advise them on how best to meet regulatory expectations.
Keeping our regulators up to date with proactive notifications on products and strategic initiatives, as well as leading on regulatory communications during an incident.
Owning the governance and tracking of regulatory deliverables, deadlines and activities ensuring stakeholders are held accountable.
Taking responsibility for the preparation, submission and management of technically complex regulatory submissions.
Working with subject matter experts in Risk and Compliance and across the business to coordinate and prepare for regulatory visits.
Preparing data driven reports for the Executives that are clear, concise and informative.
Building and enhancing our policies and procedures for engaging with regulators.
Being a champion of risk and compliance and building respectful and collaborative relationships with all levels of stakeholders across the business.
🤩We’d love to hear from you if…
You have proven experience in a regulatory affairs role at an Irish/European regulated financial services firm or at an Irish or European financial services regulator
You have knowledge of CBI and/or ECB regulatory and supervisory obligations
You have a deep understanding of managing relations with important external stakeholders
You have excellent written and verbal communication
You have an ability to lead and manage multiple projects to short deadlines
You are a critical thinker and not afraid to challenge
You are self-motivated, highly organised and focused on executing well
You enjoy collaborating as a team and is able to work independently with changing priorities
You have a genuine interest in the regulated financial services environment and how it is changing
🙌What’s in it for you
💰A salary range of €68,000 - €85,000 ➕Incentive Awards tied to your performance.
📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.
⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
📚€1,200 learning budget each year to use on books, training courses and conferences.
🏥Private healthcare scheme
💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling
🌈 The application journey has 4 key steps
Short video call with a member of the hiring team
A take home task (practical written exercise)
Follow up video call with the Hiring Manager
Final stage 2-part Role Specific and Behavioural interviews with members from the wider Risk and Compliance collective
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-ÉS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Mexico City
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ABOUT THE ROLE
The Team Lead, Merchant Operations will lead approximately seven specialists across two teams: Merchant Care and Merchant Configuration. The role is responsible for creating a supportive, accountable, and high-performing team environment while ensuring the teams deliver against agreed service levels and quality expectations for Checkout.com http://Checkout.com merchants serving the US market.
This is primarily a people leadership role. You will coach and develop team members, manage performance and capacity, support escalations, and keep your manager informed about team health and operational performance. You will partner with senior analysts and functional stakeholders for deeper technical, configuration, and process expertise rather than acting as the sole technical owner yourself.
WHAT YOU WILL DO
People leadership and team development
- Directly manage and develop specialists across Merchant Care and Merchant Configuration.
- Set clear expectations and create regular coaching, feedback, and development routines.
- Conduct performance conversations and address performance or conduct concerns promptly and fairly.
- Support onboarding, capability building, cross-training, and succession planning.
- Foster an inclusive, collaborative team culture aligned with Checkout.com http://Checkout.com values.
- Monitor engagement, morale, workload, and coverage; raise risks and coordinate solutions with your manager.
Service performance and operational visibility
- Monitor team performance against agreed SLOs, SLAs, quality expectations, and other relevant measures.
- Provide a concise weekly update covering performance, trends, risks, and the reasons for any missed targets.
- Use operational data and team feedback to identify coaching needs, capacity risks, and recurring escalation themes.
- Coordinate with senior analysts and partner teams when issues require deeper technical or process expertise.
- Help maintain consistent ways of working across Merchant Care and Merchant Configuration without becoming the day-to-day technical owner of either function.
Escalation and stakeholder leadership
- Act as a people and service escalation point for complex or sensitive merchant-support situations.
- Communicate clearly with internal stakeholders about ownership, progress, risks, and next steps.
- Partner with the manager, senior analysts, and relevant teams to resolve blockers and protect the merchant experience.
- Support readiness for team changes, product updates, and new workflows by ensuring the team understands what is changing and where to find guidance.
WHAT YOU BRING
Required
- At least four years of experience in customer support, service operations, technical support, merchant operations, banking operations, fintech, payments, SaaS, or a related environment.
- Formal people-management experience, including coaching, feedback, performance management, and development of individual contributors.
- Experience leading a team against measurable service or operational goals such as SLOs, SLAs, quality, productivity, backlog, response time, or resolution time.
- Strong written and spoken English, with the ability to communicate clearly with teams and cross-functional stakeholders.
- A practical, people-centered leadership style with sound judgment in escalations and performance conversations.
- Comfort working in a structured, metrics-oriented environment and explaining performance variance with evidence.
- Availability to work from the Mexico City office Tuesday–Thursday and to support US-market-aligned hours when required.
Preferred
- Experience leading merchant support, payments support, technical support, customer operations, or service delivery teams.
- Experience managing teams with more than one workflow or specialty.
- Experience with ticketing, CRM, workforce management, quality, or reporting tools.
- Familiarity with payments, merchant lifecycle, payment support, configuration operations, or fintech products.
- Experience working with distributed, global, or US-facing stakeholders.
- Spanish or direct configuration/SQL/API experience is helpful but not required.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
The successful candidate will play an important role in the day-to-day operations of the business, covering trade settlements, reconciliations, and corporate actions. - Perform daily internal and external reconciliations of client funds, financial instruments and positions with custodians, banks and brokers.
Location: New York
The Role
As Consumer Engineering Leader, you’ll be the engineering counterpart to our Consumer Product Leader. Together you’ll own a simple question: How can we extend our product suite to be integrated deeper with our customers’ financial lives?
Engineering leadership at Taptap Send is hands on. You’ll be building POCs while managing/coaching a team of super passionate, high caliber engineers. We are looking for someone who finds themselves on the cusp of product and engineering and is excited to shape the next generation of products at a company with millions of customers. The mandate is to move fast and autonomously, understand our customers, build new products they love, and become the financial home for the immigrant communities we serve.
Key Responsibilities
- Own the Outcomes: Partner with Product to set and hit targets on adoption, retention, and how well our products serve the range of a customer’s financial life. You’re accountable for how well these products work, not just for shipping them.
- Run the Experiment Loop: Take ideas from hypothesis to live test in weeks, not quarters. Build POCs yourself. Instrument everything. Read the data honestly and recommend, kill, or scale.
- Spot the Opportunities: Bring your own ideas. You should be looking at our customers, our data, and the market and arriving with a point of view on the next unmet need worth solving.
- Ship the Winners: When a bet proves out, lead the work to harden it and get it into the core app at production quality with reliability, security, and compliance standards intact.
- Stay Hands-On: Contribute code. You set the technical direction for consumer product engineering and you’re in it with the team.
- Build and Lead a Small, High-Leverage Team: Hire, coach, and retain product-minded engineers who thrive on ambiguity and speed.
- Work Across the Company: Partner with teams across the business to get experiments live and learnings shared, building on our existing systems and creating new ones that other teams can plug into.
What We’re Looking For
- Product-Minded Engineers: Your background is building user-facing products and the services behind it. You’re comfortable owning a feature end-to-end, from backend through to what the user touches.
- Track Record of Rapid Experimentation: You can point to things you built in weeks that tested a real hypothesis, and to things you killed. Candidates whose experience is entirely long-horizon builds won’t be a fit.
- 0 to 1 Experience: You’ve done your best work at Series B-E companies or standing up new products/businesses within a larger company. You know what it’s like to build with real constraints and real growth pressure.
- Comfort with Compliance: You’ve shipped in regulated environments and treat compliance as a design constraint to build around from day one, not a hurdle at the end.
- Commercially Grounded: You reach for the business case before the architecture diagram. You can judge whether an idea is worth the company’s time, and you hold a high engineering bar while doing it.
- Leadership Range: You can lead and grow a team without stepping away from the technical work. This isn’t a role for someone who has moved fully into management.
Our Stack
TapTap Send is an AWS-first, polyglot engineering organisation. Across a small set of major product and platform systems, we use Kotlin/Spring Boot and Python/FastAPI for backend services, React Native/TypeScript for mobile, React/TypeScript for web, PostgreSQL for transactional data, and Redshift + dbt for analytics. You don’t need to have used all of this, but you should be able to get productive in it quickly.
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services.
Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
- Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
- Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
- Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
- Truly global team - 250+ people, 50+ nationalities, 50+ languages
- Guided by our values - ownership, impact, humility, and heart - in deed, not just word
TAPTAP VALUES https://www.taptapsend.com/our-values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Phone Number specialist 1
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas.
Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Willingness to work flexibly in rotational schedules.
You have 2-4 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization.
You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
You are detail-oriented with great organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Desired:
Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools.
Experience & understanding APIs and related technologies.
Background in telecommunications is desired.
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Phone Number specialist 1
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas.
Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Willingness to work flexibly in rotational schedules.
You have 2-4 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization.
You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
You are detail-oriented with great organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Desired:
Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools.
Experience & understanding APIs and related technologies.
Background in telecommunications is desired.
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
Work on support cases submitted by Wholesale providers.
Resolve complex customer requests
Assist customers with troubleshooting message deliverability issues and manage escalations with our Carrier partners.
Contribute to existing documentation including to correct errors, the elaboration of details, updates to current standards.
Speak with a customer on the phone in order to troubleshoot support issues or address questions.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Bachelor’s degree or equivalent work experience
3+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
Position requires flexibility in work schedule weekend, swing, and night shifts
Positive attitude and ability to communicate with a wide array of stakeholders
A firm understanding of the technology stacks common to the Web and telco ecosystem.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and technical troubleshooting skills
Ability to professionally and diplomatically address customer concerns and provide concise feedback.
Ability to de-escalate tense/tough customer situations in a live environment.
Excellent reading comprehension, listening, and writing skills.
Desired:
Previous exposure or knowledge of Twilio products.
Coding experience in any language. (reading and debugging)
Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote and based in India (Karnataka, Maharashtra, Tamil Nadu, Telangana, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: United States
Company Intro
At
Toloka AI
we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains—from doctors and lawyers to physicists and engineers—and boast one of the most diverse global crowds,
representing over
100 countries and speaking 40+ languages
. We are a well-funded startup with an enviable portfolio of clients including
Anthropic
,
Amazon
,
Microsoft
,
poolside
,
Recraft
, and
Shopify
.
Recently, we secured strategic investment led by
Bezos Expeditions
with participation from
Mikhail Parakhin
,
CTO of Shopify
and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world:
USA
,
UK
,
the Netherlands
,
Serbia
, and more. We are headquartered in Amsterdam.
About position
We're seeking a
Freelance
AI Data Project Manager
who will join our Delivery team and will build, drive and maintain our client’s solutions. Joining us in this role means you will lead a virtual cross-functional team managing successful project implementation. This involves both client communication and internal coordination.
The team consists of talented engineers of different kinds, supply managers and other departments on an ‘as needed’ basis. This is a key role for us to ensure we deliver the best possible experience for our clients and enable us to constantly grow our business.
Example Projects
SFT (supervised fine tuning) data generation pipeline producing thousands of prompts and completions weekly across several languages and domains of knowledge;
Evaluation pipeline helping to estimate LLMs’ responses quality and reaching a throughput of hundred thousands weekly;
A red-teaming project helping to collect malicious prompts of different kinds to ensure models’ safety.
Key Responsibilities
Take ultimate ownership for all delivery team projects, including data quality, delivery timelines, unit economics and overall transparency for stakeholders;
Lead a cross-functional delivery team ensuring projects are on track, any issues and risks are highlighted and resolved proactively;
Own operations of the delivery team: including internal and external communication, activities planning, posting summaries and status updates, conducting retros etc.;
Drive and motivate the team, seek out change to increase the organization’s efficiency;
Help roll out improvements to the delivery team focussing on increased adoption and providing feedback for further improvements.
Qualifications
Experience leading
technical cross-functional teams
;
Experience
managing
complex projects
including discovery, decomposition, scope planning, implementation and adoption;
Client facing experience
;
Being generally agile, able to switch quickly to new domains and subjects;
Consulting
,
Tech
,
Competitors
background is a big plus;
Good understanding of LLMs and their life cycle in particular;
Experience in
data generation
;
Experience and proactiveness in suggesting process changes is appreciated;
Proven experience in the
AI space
, including working with clients and managing teams or projects at scale.
What we can offer
Personal and career development: we support employee’s ambition for professional development and encourage them to implement their ideas in their projects;
Flexibility: we offer remote or hybrid employment. You will also design with your manager a workday that works best for you;
Paid parental leave and sick leave;
Medical insurance fully covered for the employee;
25 vacation days per year
[Important Notice] Scam Alert Regarding Fake Job Postings
It has come to our attention that an individual or group is fraudulently impersonating Toloka to post fake jobs and solicit personal information from applicants.Please be aware:
Official Communication:
Our recruiting team will
only
contact you from an official "
toloka.ai
" email address. We will NEVER use Gmail, Yahoo, Tolokainc, toloka.inc, or other personal or seemingly business email accounts.
Our Process:
We will
never
ask for your bank account details, credit card number, or any fees as part of the application or interview process.
Official Listings:
All legitimate job openings are posted on our official careers page:
https://toloka.ai/careers#job-list
What to do:
If you see a suspicious job posting or have been contacted by someone you suspect is a scammer, please do not provide any personal information. Instead, report the incident to us directly at
security@toloka.ai
and report the profile/post to LinkedIn.We are taking this matter very seriously and are working with the appropriate parties to resolve it.
Thank you for your vigilance!
Location: Amsterdam
BUILD WITH US
Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies use Mollie to get paid, manage money and grow, with products designed to be simple, scalable, and dependable.
With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.
We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.
Sound like your kind of place? Let's build together.
YOUR IMPACT
Credit, IRRBB and capital models sit at the heart of how a bank measures its own risk. Mollie already uses models in day to day processes, but nobody challenges them independently from a second line perspective yet. As Model Risk Officer, you'll help build the second line model risk function that gives Mollie, and its regulator, confidence that models can be trusted before they're used.
This is a true 0 to 1 role. Mollie isn't a bank today, so there's no model risk framework, validation methodology or model inventory to inherit. You'll design the policy, validation approach and governance from scratch, starting with the credit, IRRBB and capital models already in design for our future capital and liquidity planning. Your work feeds into our licence application and, once authorised, into how we manage model risk every day.
You'll also work with our Machine Learning team and the Domains already deploying models, so you can shape how we manage model risk today, not just in a banking future. Your challenge and sign off will be visible to senior leadership, audit and, eventually, our regulator. As Mollie grows and matures its model risk management, your scope grows from building the framework to running an ongoing model risk cycle.
WHAT YOU'LL SHIP
- Build and own Mollie's model risk management framework and policy, including model risk appetite, validation standards and the model risk lifecycle.
- Set up and maintain the model inventory for credit, IRRBB and capital models, with materiality and risk tiering for each.
- Coordinate independent second line validation and challenge before models are used, including credit risk and ECL, IRRBB, and Pillar 1 and Pillar 2 capital models.
- Design the ongoing monitoring and re-validation cycle with the Machine Learning team, covering performance testing, limitation tracking and re-validation triggers.
- Partner with model owners in Credit Risk and Treasury ALM, and coordinate within the second line Risk function, so model risk challenge is built into the wider risk and capital frameworks.
- Coordinate clear, well documented validation reports and model risk information that stand up to scrutiny from DNB/ECB, external auditors and internal audit.
WHAT YOU'LL BRING
- Around 5 to 7 years of experience in model risk management or model validation within a bank, preferably across at least one of credit, IRRBB and capital models.
- Solid working knowledge of ECB model risk expectations and how model validation should be structured and evidenced.
- Comfort building a model risk framework and validation approach from the ground up. You're excited to write the first playbook.
- Strong quantitative skills to critically assess model methodology, assumptions and performance, and the discipline to document your findings so others, including a regulator, can follow them.
- The ability to explain model limitations and validation findings to model owners and senior stakeholders, and the confidence to hold your ground under challenge.
- Genuine curiosity about how AI can speed up the parts of model validation that don't need a human, so more of your time goes toward judgement and challenge.
GROW YOUR WAY
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
UNLOCK YOUR FULL POTENTIAL AND JOIN US TO ELIMINATE FINANCIAL BUREAUCRACY
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
Want a peek behind the scenes? Check out what life at Mollie is really like.
AI AT MOLLIE
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Responsibilities:
- Provide day-to-day legal support across corporate, commercial, payments, and regulatory matters for an international iGaming business.
- Support the incorporation, administration, restructuring, and ongoing maintenance of legal entities across multiple jurisdictions.
- Prepare and maintain corporate documentation, including resolutions, powers of attorney, and statutory records.
- Coordinate the opening and ongoing maintenance of corporate bank accounts, payment accounts, and merchant accounts, including preparing KYC/KYB documentation and liaising with banks, PSPs, and other financial institutions.
- Provide legal support for relationships with PSPs, acquirers, and other payment partners, including reviewing and negotiating agreements and assessing legal and regulatory requirements for payment solutions.
- Draft, review, and negotiate commercial agreements, NDAs, and other legal documents.
- Draft, review, and update B2C platform documentation, including Terms & Conditions, Privacy Policies, Responsible Gaming Policies, and AML/KYC policies.
- Assist with selected gaming licensing matters, including preparing corporate and supporting documentation, coordinating submissions and renewals, and liaising with licensing advisers and authorities as needed.
- Conduct legal research and monitor relevant developments in corporate, gambling, financial services, data protection, and commercial regulations across the jurisdictions in which the business operates.
Requirements:
- Bachelor’s and/or Master’s degree in Law.
- 3–5 years of legal experience, preferably in iGaming or another international business with cross-border corporate and payment operations.
- Hands-on experience with offshore corporate structures and the administration of legal entities across multiple jurisdictions.
- Practical experience opening and maintaining corporate bank, payment, and merchant accounts, including handling KYC/KYB requests and coordinating with financial institutions.
- Experience working with PSPs and other payment partners.
- Strong knowledge of corporate, commercial, and contract law, with the ability to research and navigate regulatory requirements across different jurisdictions.
- Experience drafting and reviewing commercial agreements, corporate documents, and customer-facing platform documentation.
- Excellent legal drafting skills in English and Russian, English proficiency at B2–C1 level or above, both written and spoken.
- Strong analytical, communication, and organizational skills.
- A proactive, practical approach and the ability to work effectively in a fast-paced international environment.
ОфисmiddleLimassol; 💻 Format: full time, 5/2, office, Cyprus (relocation package available)
Location: London
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
About Incode
Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast - and we need a Sales Manager to accelerate EMEA Business Growth.
The Impact You’ll Make
Incode
is
building out
a unified Sales Director structure across our EMEA
/APAC
commercial team. This is not a role for someone who manages a steady-state team - it is for a leader who drives pipeline from the front, activates their team to perform at a higher level, and owns a meaningful portion of
Incode's
EMEA/APAC
revenue growth.
What You’ll Own & Drive
Generate Pipeline
Own the pipeline number for your team - not just the bookings number. Pipeline generation is a non-negotiable part of this role
Build and run a multi-channel outbound motion across your team - cold outbound, partner-sourced, event-driven, and expansion-led
Be in the field with your reps - on calls, in accounts, and in rooms where deals get made
Develop and refine outreach messaging, sequences, and targeting in collaboration with Marketing and RevOps
Activate Your Team
Run weekly pipeline reviews, 1:1s, and deal coaching sessions that move opportunities forward - not just status updates
Identify and close performance gaps quickly - whether skills-based, motion-based, or territory-based
Build onboarding and ramp plans so new AEs reach productivity in under 90 days
Foster a culture of accountability, urgency, and continuous improvement - where average is not acceptable
Own Enterprise and Strategic Accounts
Personally engage on your team's largest and most strategic opportunities - as coach, executive sponsor, or co-seller
Build relationships with C-level and senior stakeholders at key accounts in financial services, fintech, healthcare, and gaming
Partner with Solutions Engineering, Customer Success, and Professional Services to navigate complex enterprise deals
Drive multi-year, multi-product deal structures that maximize revenue and minimize churn risk
Drive Results
Own your team's quota attainment, pipeline coverage ratio, and forecast accuracy week over week
Report to VP of Sales with clean, accurate forecasts - no surprises
Collaborate across the three Sales Director structure to share what's working and raise the floor for the whole EMEA team
Your Background
5-8+ years of B2B SaaS sales experience, including at least 2-3 years managing a quota-carrying AE team
Track record of driving pipeline generation with a “Value Based Selling” approach - not just closing what comes your way. You know how to build top-of-funnel
Experience selling into at least one of Incode's core verticals: financial services, fintech, healthcare, gaming, or government
Enterprise deal experience - you have navigated complex, multi-stakeholder deals with 6+ month sales cycles
MEDDPICC, “Value Framework & Command of the Message” knowledge are considered an advantage
Strong coaching instincts - you can diagnose why a rep is underperforming and fix it, not just escalate it
Metrics discipline - you know your pipeline coverage ratio, conversion rates by stage, and AE activity metrics without needing to look them up
Comfort in ambiguity - Incode is still building its EMEA commercial infrastructure. You will help build it, not inherit it
Why Incode?
Mission with Meaning
- Shape how billions of people prove identity - safely, simply, and ethically.
Rocket-Ship Growth
- Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing
- Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy
- Operate like a founder with the resources of a unicorn.
Global Impact
- Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about
Life at Incode
!
Benefits & Perks:
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
Location: New York Office
Workplace: Hybrid
Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for an Business Development Manager to help us build and manage the BD team, set up processes, and drive the pipeline generation engine needed to support our next stage of growth.
ABOUT THE ROLE
As Business Development Manager, you’ll lead a team of approximately 10 Business Development representatives across Berlin, London, and New York. Working closely with Account Executives and Customer Success Managers organized into regional pods, you’ll play a key role in generating new opportunities with enterprise financial institutions.
Our enterprise motion goes beyond selling a single point solution to one buyer. Taktile’s platform can support multiple use cases and teams within an institution, so creating opportunities means understanding shared priorities and bringing the right people into the conversation—from business leaders to risk, technology, and operations teams. You’ll help BDs turn that broader opportunity into focused, relevant conversations that build momentum across an account.
This is an opportunity to make a meaningful impact on both people and performance. You’ll take ownership of developing the team’s capabilities, raising the bar on execution, and building a strong, high-performing culture.
You’ll partner closely with Sales leadership to shape our go-to-market strategy, improve how we engage senior decision-makers, and establish the standards and practices that will allow the team to scale.
WHAT YOU’LL DO
- Lead and develop a distributed team: Manage and coach approximately 10 BDs across Berlin, London, and New York, building a culture of accountability, collaboration, and continuous improvement.
- Raise the bar on BD fundamentals: Establish high standards across prospecting, cold calling, outbound messaging, qualification, discovery, and follow-up. Coach the team through hands-on feedback, call reviews, and structured development plans.
- Drive pipeline generation: Own the team’s contribution to pipeline growth, set clear goals, monitor performance, and continuously improve conversion rates and productivity.
- Partner closely with Account Executives: Build account-level plans together, aligning on priority use cases, key stakeholders, tailored messaging, and next steps. Ensure BDs contribute to a coordinated enterprise sales motion, not just individual meetings.
- Build opportunities across enterprise accounts: Coach the team to identify relevant business challenges, map decision-makers and influencers across functions, and develop relationships beyond a single contact. Help BDs connect a clear initial use case to broader platform value and sustain engagement throughout sales cycles that can span six months to two years.
- Build executive-level engagement: Develop a thoughtful approach to engaging senior decision-makers through targeted outreach, industry events, executive meetings, and other high-impact touchpoints.
- Build scalable processes: Introduce the playbooks, coaching frameworks, performance metrics, and operating rhythms needed to professionalize the function and support continued growth across regions.
- Champion AI-powered ways of working: Use AI tools in your day-to-day work and help the team adopt them effectively to improve research, personalization, productivity, and outbound execution.
WHAT WE’RE LOOKING FOR
- Proven people leadership experience: You have managed and developed a Business Development or Sales Development team, ideally in a B2B SaaS environment. You know how to motivate people, address performance challenges, and build a strong team culture.
- Strong BD fundamentals: You have a deep understanding of outbound prospecting, cold calling, messaging, qualification, and pipeline generation. You can translate best practices into practical coaching that improves performance.
- Experience with a multi-stakeholder enterprise motion: You’ve helped teams create opportunities for a platform or solution that serves multiple use cases and stakeholders—not just a single product sold to one buyer. You know how to map an account, develop champions, engage business and technical stakeholders, and build momentum through longer sales cycles. You can coach BDs to make that process focused and practical.
- Experience in financial services: You have worked with enterprise customers in banking, financial services, or another highly regulated industry, and understand how to navigate complex organizations and engage senior stakeholders.
- A coaching-first mindset: You enjoy being close to the details, listening to calls, reviewing outreach, and helping people improve through actionable feedback. You balance high standards with empathy and clear expectations.
- A data-driven approach: You know how to use funnel metrics, activity data, and conversion rates to identify bottlenecks, prioritize improvements, and make informed decisions.
- An AI-forward mindset: You’re comfortable experimenting with AI tools and passionate about helping teams integrate them into their daily workflows in meaningful, practical ways.
- Strong cross-functional collaboration: You can build effective partnerships with Account Executives, Sales leadership, and other teams to ensure everyone is aligned around shared goals.
- Comfort operating across locations: You’re happy to travel between our offices and believe that in-person collaboration is valuable when building relationships, coaching teams, and driving change.
WHY JOIN TAKTILE?
- Make a meaningful impact: Business Development plays a central role in creating new opportunities and supporting Taktile’s continued growth.
- Build and transform a team: Shape the next chapter of our BD function by developing talent, raising performance standards, and establishing a scalable operating model.
- Join at an exciting stage: Be part of a fast-growing company following its Series C funding round, with ambitious plans to expand its presence in financial services.
- Work at the intersection of AI and financial services: Help leading financial institutions rethink decision-making with AI in a market with significant room for innovation.
- Shape the future of BD: Bring AI into the team’s daily workflows and help define a more effective, technology-enabled approach to enterprise pipeline generation.
OUR OFFER
- Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
- Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
- Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
- Receive a top-of-market equity and cash compensation package.
- Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.
- Receive a new Apple MacBook Pro, as well as meaningful home office set-up.
OUR STANCE
- We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
- We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.
ABOUT US
Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents.
With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding.
Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo.
With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com http://taktile.com.
About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.
Your Privacy. Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references.
How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities.
Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)).
Retention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records.
Your rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent.
Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review.
International transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.
By submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy. To exercise your rights or ask questions, contact privacy@taktile.com.
Requirements:
— Minimum 7 years of experience in the banking sector with deep expertise in AML / AFC, Financial Crime Risk Management, Transaction Monitoring.
— Development of business rules and client risk assessment models.
— Experience with Investigation Workflows, Business Analysis, Process Mining, Change Management.
— Proficiency in SQL (complex queries and optimization on large data volumes), Python, ETL, Data Analysis.
— Familiarity with Jira, Confluence, Agile methodologies (Scrum / Kanban / SAFe).
— Ability to produce technical documentation and manage stakeholders.
Advantages:
— Knowledge of Bridger XG, Siron Suite, Compliance Lens, AML Analytics, Power BI, Tableau, AWS, Kafka, Kubernetes.
Conditions:
— Predominantly remote work format with paid business trips once a month to Baltic countries.
— Fluent English required.
— Only freelancers, outstaff, and recruiting companies are not considered.
Responsibilities:
— Build and manage the financial transparency and scalability of a new international business in Shenzhen, China, working closely with the CEO and founders.
— Report to Group CEO with regular interaction with founders.
Requirements:
— Experience as CFO / Finance Director in a growing international business.
— Preferably with exposure to China and Hong Kong.
— Strong skills in financial modeling, management accounting, budgeting, and cash flow management.
— Experience with production, retail, inventory, and significant working capital; experience in jewelry or precious metals is a plus.
— Understanding of China/HK finance and tax, consolidation, and IFRS.
— Experience building a finance function and working with banks, auditors, and legal advisors.
— IPO/investment readiness is a plus.
— Working English is required; Chinese is a strong advantage, Russian is desirable.
Responsibilities:
- Design and develop scalable Android features for a mobile banking application.
- Implement secure financial flows including transactions, cashback logic, and tracking.
- Integrate with external APIs such as payments, geolocation, and partner services.
- Ensure high performance, stability, and security of the application.
- Collaborate with backend, QA, and product teams to deliver features end-to-end.
- Maintain and improve app architecture following modern best practices.
- Lead code reviews, enforce coding standards, and mentor team members.
- Monitor app health including crashes, performance, and analytics, and proactively improve it.
- Work with analytics tools like Firebase and Google Analytics to track user behavior and optimize features.
- Continuously improve development processes, documentation, and codebase quality.
Requirements:
- At least 2 years of experience in Android development using Kotlin.
- Strong knowledge of Android fundamentals, application lifecycle, OOP, and architectural patterns such as MVVM and MVI.
- Experience building Android UIs with Jetpack Compose and/or traditional View/XML systems.
- Experience with Kotlin Coroutines and working knowledge of Flow.
- Experience integrating REST APIs, handling responses, errors, and serialization.
- Basic experience with local data persistence using Room or other Android storage solutions.
- Familiarity with dependency injection frameworks like Hilt, Dagger, or Koin.
- Experience writing unit tests and understanding basic UI testing principles.
- Working knowledge of Git and basic understanding of CI/CD.
- Ability to independently implement well-defined features and collaborate effectively with the development team.
- English proficiency at least at Intermediate+ level.
juniorГеография найма не уточнена
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