Engineering, Director

Location: New York The Role As Consumer Engineering Leader, you’ll be the engineering counterpart to our Consumer Product Leader. Together you’ll own a simple question: How can we extend our product suite to be integrated deeper with our customers’ financial lives? Engineering leadership at Taptap Send is hands on. You’ll be building POCs while managing/coaching a team of super passionate, high caliber engineers. We are looking for someone who finds themselves on the cusp of product and engineering and is excited to shape the next generation of products at a company with millions of customers. The mandate is to move fast and autonomously, understand our customers, build new products they love, and become the financial home for the immigrant communities we serve. Key Responsibilities - Own the Outcomes: Partner with Product to set and hit targets on adoption, retention, and how well our products serve the range of a customer’s financial life. You’re accountable for how well these products work, not just for shipping them. - Run the Experiment Loop: Take ideas from hypothesis to live test in weeks, not quarters. Build POCs yourself. Instrument everything. Read the data honestly and recommend, kill, or scale. - Spot the Opportunities: Bring your own ideas. You should be looking at our customers, our data, and the market and arriving with a point of view on the next unmet need worth solving. - Ship the Winners: When a bet proves out, lead the work to harden it and get it into the core app at production quality with reliability, security, and compliance standards intact. - Stay Hands-On: Contribute code. You set the technical direction for consumer product engineering and you’re in it with the team. - Build and Lead a Small, High-Leverage Team: Hire, coach, and retain product-minded engineers who thrive on ambiguity and speed. - Work Across the Company: Partner with teams across the business to get experiments live and learnings shared, building on our existing systems and creating new ones that other teams can plug into. What We’re Looking For - Product-Minded Engineers: Your background is building user-facing products and the services behind it. You’re comfortable owning a feature end-to-end, from backend through to what the user touches. - Track Record of Rapid Experimentation: You can point to things you built in weeks that tested a real hypothesis, and to things you killed. Candidates whose experience is entirely long-horizon builds won’t be a fit. - 0 to 1 Experience: You’ve done your best work at Series B-E companies or standing up new products/businesses within a larger company. You know what it’s like to build with real constraints and real growth pressure. - Comfort with Compliance: You’ve shipped in regulated environments and treat compliance as a design constraint to build around from day one, not a hurdle at the end. - Commercially Grounded: You reach for the business case before the architecture diagram. You can judge whether an idea is worth the company’s time, and you hold a high engineering bar while doing it. - Leadership Range: You can lead and grow a team without stepping away from the technical work. This isn’t a role for someone who has moved fully into management. Our Stack TapTap Send is an AWS-first, polyglot engineering organisation. Across a small set of major product and platform systems, we use Kotlin/Spring Boot and Python/FastAPI for backend services, React Native/TypeScript for mobile, React/TypeScript for web, PostgreSQL for transactional data, and Redshift + dbt for analytics. You don’t need to have used all of this, but you should be able to get productive in it quickly. About Us   We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services.   Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.   We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.   Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+ languages - Guided by our values - ownership, impact, humility, and heart - in deed, not just word   TAPTAP VALUES https://www.taptapsend.com/our-values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun   Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.