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Location: Athens; Limassol; Nicosia; Thessaloniki; Fully Remote - in other eligible locations Workplace: hybrid The Role:  You will join a team working with Observability, Escalations, Post-mortems, Correction of Errors, and other practices that will contribute to the company's goal of cloud resiliency. You will be responsible for driving processes around reliability, best practices, cultural change, and enforcement of these practices. The main responsibilities of the position include: Honor and practice the Resiliency pillar of the Well Architected Framework in all tasks and responsibilities Conduct Chaos Engineering experiments and relevant exercises to improve resiliency and fault-tolerance Research workloads for migrating to the cloud with minimal disruption and impact Monitor cloud migration projects to ensure seamless transitions Design, consult, re-platform, and re-factor the observability of current cloud infrastructure Coordinate with other IT departments and teams regarding observability for both individual and organizational needs Regularly assess cloud deployments for compliance with the company’s standards and best practices Investigate and correct areas where observability is lagging Stay up to date and provide training on new and current technologies, services, tools, methodologies, and practices Occasionally participate in service capacity planning, software performance analysis, and system tuning Mentor colleagues in technical skills and knowledge Analyze, oversee, and remediate the company’s resiliency Participate in on-call support 24/7 based on a rotation schedule Main requirements: BSc/MSc degree in Computer Science or related field 5+ years of cloud services experience, with at least 3 years on AWS cloud 3+ years of experience in SRE or a similar role Experience with monitoring, APM, logging, and notification tools Familiarity with incident, problem and change management procedures and practices Advanced knowledge of SRE practices and methods Understanding and practice of Service Levels Strong troubleshooting skills and the ability to mentor others Extensive experience with Kubernetes and related technologies, services, and ecosystem Advanced knowledge of CI/CD, Infrastructure as Code (IaC) concepts and tools, especially HCL Terraform and AWS CloudFormation Experience with versioning tools like Git Strong organizational and documentation skills Exceptional time management and research abilities Advanced Linux, networking, and scripting skills The following will be considered an advantage: Experience with platforms like Kafka (MSK) Experience with RDBMSs, particularly Postgres and MySQL Knowledge of scripting languages such as Python or Go Benefit from: Attractive remuneration package and perks Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Show Your Skills – Online Technical Challenge Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Final Connection – Final Interview All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

Location: Home based - Worldwide This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (Docker and LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. Location: This is a globally remote role. This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself. You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu. What your day will look like Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes Maintain a close working relationship with Canonical's field, support and product engineering teams Participate in upstream communities Debug issues, propose workarounds, liaise with Software Engineers on producing a patch Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against priorities Participate in team activities to improve processes, tools, and documentation Maintain clear, technical and concise communications Participate in a regular weekend working rotation Provide subject matter expertise as the final point of escalation on operational issues Work from home and travel internationally up to 10% of work time for team meetings, events and conferences What we are looking for in you Professional experience troubleshooting advanced Linux issues Background in Computer Science, STEM or similar Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes Strong debugging experience with Python, Go, C or C++ on Linux Ability to troubleshoot with gdb, pdb, tcpdump or other tools Familiarity with git source code repositories and branches An exceptional academic track record from both high school and preferably university Willingness to travel up to 4 times a year for internal events Additional skills that you might also bring You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-Remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical. While our engineers regularly solve deeply interesting, complex technical problems - from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes - this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open-source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions. Location: This is a globally remote role. The role entails Empathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks. Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction. True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably. Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes. Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community. Operational Reliability: Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners. What are we looking for in you Communication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly. The Soft-Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy. Academic Dedication: Exceptional academic track record from both high school and university. Educational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Driven Mindset: A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers. Linux & Cloud Familiarity: Practical, hands-on experience supporting Linux systems, with an exposure to three or more of the following: Virtualization & Cloud: Using KVM or OpenStack. Containers: primarily Docker, LXD/LXC, or Kubernetes. Storage Ecosystems: Block, object, and network storage technologies. System Networking: Navigating bonding, firewalls, bridging, switching, or MTU tuning. Analytical Curiosity: A strong troubleshooting mindset—the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps. Development Fundamentals: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote