Вакансии

Location: United States Workplace: remote About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role:  The Director of People Analytics and Workforce Intelligence will lead our global workforce intelligence strategy, transforming complex talent and organizational data into actionable business outcomes. Reporting to the Sr. Director, People Solutions, you will bridge HR, Artificial Intelligence, and enterprise analytics.  We are seeking a visionary leader to architect scalable solutions that empower executive leadership and managers to make data-driven decisions. You will build proactive tools to create insights that shift the paradigm from reactive reporting to predictive talent interventions. This role can be based in our Madison, WI office, or fully remote/virtual. Remote candidates must be physically located within the United States. Responsibilities Define and execute the global roadmap for People Analytics, aligning workforce insights directly with core business strategy and growth goals. Lead the design, development, and deployment of custom AI-driven analytics tools, internal dashboards, and predictive decision-support applications for leaders and managers. Shift the organizational paradigm from reactive, descriptive reporting to proactive, predictive talent interventions (e.g., flight-risk modeling, workforce planning, skill gap forecasting, performance drivers). Utilize Generative AI frameworks across HR data ecosystems to automate insights generation, summarize employee sentiment, and streamline talent operations. Partner with IT, Enterprise Data, and Security teams to ensure rigorous data governance, privacy compliance (GDPR/CCPA), and ethical AI frameworks for employee data. Champion data democratization across the company by training and empowering People Business Partners and business managers to self-serve actionable insights. Serve as the principal data advisor to the People Leadership Team, translating complex analytical findings into compelling executive narratives. Design framework models that measure the ROI of People programs, culture initiatives, compensation strategies, retention plans, and talent acquisition pipeline efficiency. Benchmark internal metrics against industry standards and macroeconomic trends to anticipate organizational talent shifts. Qualifications 10+ years of progressive experience in Analytics, Business Intelligence, or Workforce Data Science Demonstrated experience building or deploying AI/ML models (e.g., predictive modeling, NLP for sentiment analysis, LLM integrations) that translate raw data into user-friendly organizational tools. Advanced proficiency in SQL, Python/R, and enterprise HR systems (Workday, SuccessFactors, etc.), along with demonstrated experience implementing a data warehouse that connects to a BI visualization platform (e.g., Tableau, PowerBI, Looker). Exceptional narrative and storytelling ability—capable of distilling complex statistical models into clear, high-impact strategies for executive stakeholders. Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Industrial/Organizational Psychology, Business Analytics, or a related quantitative field. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." As a full-time Director, People Analytics and Workforce Intelligence , you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $189,000 to $231,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.  Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:  Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave  401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!   We can’t wait to meet you.

Location: United States Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We’re looking for an experienced, motivated Enterprise Account Executive to drive ElevenLabs’ growth across the telecommunications industry - including wireless carriers, broadband providers, cable companies, and other communications service providers. Telecommunications companies support millions of customer interactions every day across service, sales, billing, technical support, retention, and field operations. Voice is already central to how these businesses engage with customers, creating a significant opportunity for conversational AI to improve customer experience, increase efficiency, and unlock new revenue. Our ideal candidate is passionate about the transformative potential of AI voice technology and eager to act as a strategic partner, helping leading telecommunications companies reimagine how they serve, support, and communicate with their customers. IN THIS ROLE, YOU WILL - Build and manage a growing portfolio of enterprise telecommunications accounts to help ElevenLabs achieve its revenue goals - Identify opportunities where conversational AI can drive growth, automation, or cost efficiency across customer-facing and internal workflows - including customer care, technical support, sales, retention, billing, collections, field service, employee enablement, and multilingual communications - Develop and maintain a deep understanding of the telecommunications and conversational AI landscapes, including customer priorities, competitive solutions, emerging technologies, and evolving customer expectations - Demonstrate expertise around how ElevenLabs’ voice technology can create value across contact centers, virtual agents, in-app assistants, outbound communications, branded voice experiences, and creative content - Develop and execute account strategies across the full buying group - including Customer Experience, Care and Operations, Digital and Product, IT and Engineering, Marketing, and Procurement - landing with one high-impact use case and expanding across business units, customer journeys, and markets - Navigate complex telecommunications environments and identify opportunities to integrate ElevenLabs with existing contact center, CCaaS, CRM, and operational technology ecosystems - Partner closely with Forward Deployed Engineers to design high-impact solutions, manage successful Proofs of Value with customers, and establish a path to scaled production deployment - Serve as a trusted advisor by educating customers on generative AI and voice while helping shape ElevenLabs’ telecommunications playbook, including our ICP, messaging, use cases, and customer references REQUIREMENTS - 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms - Experience selling to telecommunications companies - including wireless carriers, broadband providers, cable companies, or other communications service providers - An established network and strong relationships across the telecommunications industry - Proven success closing seven figure deals and managing complex, multi-stakeholder sales cycles - Experience selling to both technical buyers - such as Product, Engineering, IT, and Architecture, and business buyers across Customer Experience, Care, Operations, Digital, and Marketing - Ability to understand a customer’s business, operational environment, and requirements for success, then translate ElevenLabs’ capabilities into solutions that deliver measurable value - Proficiency navigating enterprise procurement, security, legal, and technical validation processes, with the ability to operate autonomously and partner effectively across functions - Strong executive presence, the ability to build relationships at the C-suite and senior leadership level, and a willingness to travel frequently for onsite customer meetings and industry events - Comfort operating in an early-stage, high-growth environment where ambiguity is the norm and priorities evolve quickly - Passion for voice and audio AI and its potential to transform customer experience across the telecommunications industry LOCATION This role is remote-first and can be based anywhere in the United States; however, the ability to operate across EST, CST, or PST time zones is required. We have a preference for candidates based in New York or San Francisco, with the option to work from one of our offices. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Hybrid - San Francisco, New York City, Austin About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We're looking for an experienced, hands-on leader to build, coach, and scale a team of Startup Account Executives focused on growing and scaling our largest and fastest-growing startup customers. These companies are often doubling usage in months, shipping AI-native products, and making decisions that will shape their architecture for years. Your team will be their strategic partner through that growth. You'll hire, mentor, and develop top talent, and roll up your sleeves to work deals alongside the team. You'll help customers deepen adoption, expand into new use cases across Vercel's platform and Agent Stack, and move to commercial structures that fit their scale. By using AI and automation to maximize your team's impact, you'll turn expansion wins into repeatable playbooks across the startup segment. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. About Startups at Vercel: Vercel Startups partners with founders from the first line of code through hypergrowth. Startups move faster than ever, and the infrastructure decisions they make early either unlock scale or become long-term constraints. The Install Base team partners with our largest and fastest-growing startup customers, helping them scale on Vercel as usage, teams, and ambitions grow, and making sure Vercel stays the foundation they build on as they move toward enterprise. We're a talent-dense team of former founders, engineers, and go-to-market operators. Many of us have sat on the other side of the table making architectural tradeoffs under real constraints, and we bring that perspective into every conversation. We operate with high trust, high agency, and shared ownership: curious, resilient, and willing to push through hard problems to help startups win. What You Will Do: Build the team Hire & Build : Recruit, onboard, and ramp a high-performing team of Install Base Startup AEs. Coach & Mentor : Run ongoing coaching, 1:1s, call reviews, and deal strategy sessions to develop reps into trusted partners for founders, CTOs, engineering and finance leaders. Hands-On Leadership : Join calls, dig into product demos and architecture conversations, and co-own deals with your team from first outreach through close. Run the motion Pipeline Generation : Prospect to generate and advance outbound expansion pipeline across the existing customer base, using usage and growth signals to find new contacts, workloads and use cases before customers come to us. New Product Adoption : Drive adoption of new products across Vercel’s platform. That means scoping use cases, running POCs with Solutions Architects and proving value before the commercial conversation. Commercial Execution : Negotiate and close upsell, cross-sell and commit deals, moving customers from self-serve and early contracts to multi-year, enterprise-grade partnerships. Account Strategy & Retention : Build strategic relationships with founders, technical buyers and business stakeholders to get ahead of each account’s next stage of growth. Own net revenue retention and renewals across your book of business. Scale the business Build the Consumption Playbook : Help design and refine the consumption-based sales motion, creating the playbooks and best practices other sales teams will adopt. Cross-Functional Collaboration : Partner with Solutions Architects, Product, Marketing, RevOps, and the Activations and Greenfield teams so customers get what they need to grow and succeed on Vercel. Data-Driven Management : Use usage and growth signals to prioritize accounts, track performance against goals, forecast accurately, and drive continuous improvement in execution. About You: 5+ years of SaaS sales experience, ideally in mid-market or high-growth segments, including 2+ years managing Account Executives. A full-cycle seller who has generated outbound pipeline, run proofs of concept, and multi-threaded across technical and business stakeholders. You have a history of closing large, complex six-figure-plus SaaS deals. A proven track record of hiring, coaching, and developing high-performing sales teams. A hands-on leader who thrives as a player-coach. Confident leading conversations about AI, infrastructure, and technical products. You don't need to be an engineer, but you must be credible with technical buyers. Curiosity about AI-native development and the ability to operate in a fast-paced environment, balancing strategy with execution. Bonus If You: Have sold developer tools, infrastructure, AI/ML products, or other technical platforms to startups. Have driven multi-product adoption within existing accounts, growing single-product customers into platform customers. Have experience with usage-based or consumption pricing models. Have strong cross-functional instincts, from scaling a sales motion to sharing insights company-wide. Compensation & Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $290,000 - $330,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Location: Europe Workplace: Remote OUR VISION & PRODUCTS 🚀 EverAI — Building the Future of AI Companionship One of the Top 15 Largest & Fastest-Growing AI Companies in the World 50 Million Users in 2 years — Help Us Reach 100M first, 500M next At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we're not just building products — we're creating entirely new categories. Our flagship product is the world’s largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first. And we’re only just getting started! OUR TEAM We are an enthusiastic, passionate and hardworking team of ≈ 100 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO. Alexis Soulopoulos [CEO] • 10+ years in Tech Executive Leadership • Co-Founder Mad Paws Holdings (from 0 to IPO) • Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23 Michael Monin [Co-founder & CTO] • 10+ years as CTO / COO (web2/web3), 3 years in AI/LLM • Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands) Thomas Lacroix [Co-founder & CMO] • 8+ years in Customer Acquisition & E-commerce Growth • Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue) Maruša Fasano [CFO/Legal] • 25+ years in Finance, Strategy, M&A • Ex-CFO/M&A @Curatible (exited to Blackstone) • Ex-President of the Board @SotremoSA (exited) • Co-founder/CFO @SoftOne (exited) YOUR ROLE You will report to and work closely with our Chief Marketing Officer (CMO), playing a key, hands-on role in the execution and optimization of our high-volume paid acquisition channels. This is a fast-paced learning environment where you will execute the end-to-end User Acquisition process, from campaign setup and creative iteration to data analysis and reporting. You will have autonomy in your day-to-day execution, with continuous guidance and feedback from the team and senior leadership to accelerate your growth. Your ideas and analytical contributions will be actively sought to improve channel performance. YOUR RESPONSIBILITIES CAMPAIGN EXECUTION AND SCALING SUPPORT: - Assist in the daily management of core paid acquisition channels or DSPs (e.g. Meta, TikTok, Google, etc.) - Support the creation of scalable acquisition funnels by ensuring proper tracking implementation and gathering data insights - Actively participate in the testing loop by preparing new ad concepts, organizing creative assets, and setting up audience tests PERFORMANCE ANALYSIS AND REPORTING: - Monitor campaign and funnel performance using our core tools (Voluum, GA4, internal dashboards) and promptly flag any critical changes or performance anomalies - Pull, clean, and organize performance data (CPA, ROAS, retention) to support weekly and monthly strategic reviews - Maintain and update internal reporting documents and dashboards CREATIVE & FUNNEL CONTRIBUTION: - Support the creative briefing process by gathering performance data and communicating required asset changes and successful angles to the content team - Collaborate with Product and Content teams to assist in the launch and testing cycles for landing pages, focusing on conversion rate improvements - Assist in documenting and implementing systems designed to streamline creative testing speed and reduce fatigue PARTNERSHIP MANAGEMENT & LEARNING: - Build initial rapport with key traffic source representatives, assisting the Senior team in managing communications and reporting performance - Research and document potential new acquisition opportunities (networks, formats, tools, etc.) - Stay up-to-date on platform rules, policy changes, and algorithm shifts CHALLENGES YOU’LL TACKLE In this role, you will be instrumental in supporting our growth goals. Specifically, you will: - Help us scale fast: Execute the daily campaign changes needed to grow our budgets while constantly watching the data to keep our cost targets (CAC/ROAS) in check - Grow our user base: Your analysis and execution will directly contribute to hitting our goal of growing from 40 million to 100 million users - Launch new channels: Handle the foundational setup (tracking, ad setup) required to successfully test and launch completely new advertising platforms - Improve conversions: Run A/B tests on landing pages and funnels to find opportunities to make our campaigns more efficient - Be the link for creative: Take performance data, translate it into clear suggestions for our creative team, and ensure the new ad concepts are launched and tracked correctly YOUR QUALIFICATIONS HARD SKILLS - Experience level: Minimum 1 year of experience required in performance marketing or user acquisition - Platform curiosity: You have explored and understand the basic structures of major ad platforms (like Meta, TikTok, Google, etc.) - Technical aptitude: Ability to quickly learn and master new software, dashboards, and platform interfaces - Analytical & Creative ability: You have a good eye for what makes an ad hook effective, and you possess strong analytical skills (comfortable with data/Excel) to learn how to translate data into creative briefs NICE-TO-HAVES - Knowledge of basic online marketing metrics (CPM, CTR, CPA) - Familiarity with any analytics or tracking tool (e.g., GA4, Voluum, or basic platform reporting setups) - Experience in sensitive or regulated verticals (e.g. dating, femtech, telehealth, etc.) SOFT SKILLS 🗣 Good communication skills: You are fluent in English and can clearly articulate thoughts and findings 🎯 Driven & Accountable: You are motivated, take full ownership of your tasks, and commit to achieving goals ⚡️ Action-oriented: You thrive in a fast-paced environment and prioritize execution and speed 🧠 Curious & Detail-oriented: You are meticulous with data and possess a strong desire to learn the why behind performance 🧢 Humble learner: You actively seek feedback and are eager to grow in the field of paid acquisition WHY EVERAI? 📈 Exponential Growth: From 50M users in 2 years, to 100M next — and 500M beyond 🚀 Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it 🌍 Global Impact: Top-tier user growth, real-world adoption, and cultural relevance 🧠 Proven Leadership: A senior team that’s launched, scaled, and exited & IPO’d multiple scale ups — now fully focused on reshaping AI companionship 👥 Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity 🛡️ Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale WHAT WE OFFER ✍️ Contract Type: We prefer B2B, but we’re flexible, what matters is long-term commitment and impact 📍 Work From Anywhere: Fully remote. Choose the environment where you do your best work 🏝️ Paid Time Off: 4 weeks (20 working days) of PTO per year to recharge and reset 👨‍👩‍👧‍👦 Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together ❤️‍🩹 Health & Wellness Support: Monthly allowance of 100 USD for health insurance expenses & access to unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available to up to three of your family members) 🏢 Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per visit) to stay inspired and connected 📚 Learning Budget: Dedicated funds to support your professional growth: courses, books, conferences, events, or certifications 💻 Company Laptop & Equipment: Laptop provided + monitor budget up to 250 USD + keyboard/mouse/mic/headphones budget up to 150 USD ⚡ AI Tools Access: Premium access to ChatGPT, Hugging Face, Claude Code, and any other tool needed to excel at your job, power your ideas and workflows 🎯 TOP TIER TALENT IS OUR MULTIPLIER We’re a fully remote group of A-players from Tier 1 tech, led by an exec team who’ve launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with. We’re looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business. If that’s you — reach out and apply!

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Nonprofits, universities and other mission-driven organizations do some of the hardest work in the world, usually with small teams and little technical capacity. As a Scaled Account Manager in Beneficial Deployments, you will be the person a named book of these organizations can rely on. You will own each customer relationship after the first conversation, including commercials, activation and the conversations that turn a new deployment into everyday use. This role sits on the Scaled Sales team within Beneficial Deployments, the part of Anthropic that brings Claude to mission-driven organizations sooner and further than the market would on its own. You will work with little to no dedicated Customer Success support, so you are both the seller and the person who helps a customer get real value. That is only possible if you work differently. You will use Claude to take on the short-horizon tasks that consume a book like this, and spend your time on strategic conversations. The role will also change. As we automate more of this work, the book will take less of your time, and that time moves to growth: deeper work with your highest-potential accounts, launches, events and programs that reach many more organizations. We are hiring someone who wants that: someone who will automate parts of their own job and move on to the next hard problem. What you'll do Own a named book of nonprofit and education customers. Take over existing relationships and run them end to end: retention, seat growth, plan moves and new contacts inside each organization. Drive activation yourself. Help priority customers in the segment go from purchased seats to weekly use, starting with where staff lose the most time: fundraising, grant writing, reporting and program operations at nonprofits, or research support, teaching and administration in higher ed. Automate your own work. Use Claude to handle account research, follow-ups, usage reviews and routine questions, then share what works so the whole team can use it. Spend your time on strategic conversations. Work with executive directors, operations leads, and IT and academic leaders at universities to find the use cases that matter to their mission and agree what success looks like. Spot who is ready for more. Identify customers moving from individual productivity toward redesigned workflows, build the case, and bring in Applied AI or other specialists when they qualify for deeper support. Build programs, not one-offs. When ten customers have the same problem, create a playbook, webinar or cohort that solves it once. Be the voice of your book. Bring what you hear to Product, Marketing, Support and Operations, and work across those teams to get customer problems fixed. Where your time goes as we automate The role starts mostly account-facing. Over roughly the first six months, we expect Claude to take on much of the routine work, and your time shifts toward growth. Examples of where it goes: Deeper with priority accounts. Spend real time with the 10 to 15% of your book that can move from individual productivity to redesigned workflows, and get them there. Quarterly launches. Beneficial Deployments brings new offerings to the nonprofit and education community each quarter. Help drive them: coordinate across Marketing, Comms and partner teams, and make sure your customers benefit. Events. Help shape and run the events, local and eventually international, that become a core part of how we reach new organizations. New signups and scaled partnerships. Contribute to the motions that bring new organizations onto Claude, including partner channels and programs for segments we don't yet serve well. The exact mix will change, and you will help decide it. Part of the job is working out which tasks should be automated and which still deserve a person's time. You may be a good fit if you have 3+ years of account management or customer success experience with nonprofit or higher education customers, with a proven track record of growing retention and driving adoption of new technology Have owned customer relationships in an account management or customer success role, and can point to accounts you grew, retained or turned around Use AI in your own work today, and can show a workflow you built that gave you real time back Bring structure to unfamiliar problems, and can move from a messy situation to a clear plan quickly Have run multi-step programs or projects with several stakeholders and kept them on track Have got things done through people you did not manage, across teams in a larger organization Stay effective when your job changes, and would see automating part of your role as a win Can explain AI plainly to people who are skeptical, busy or new to it Care about the mission of nonprofits and educational institutions, and about AI being developed and deployed safely Strong candidates may also Have built something from zero, such as a company, a product, a sales motion or a new program, or been an early employee at a startup Have a consulting background, with experience across many sectors and problem types Have worked at an AI-native company or sold AI products, or moved from business development into owning accounts Have worked in or with nonprofits, foundations, Universities or other mission-driven organizations Understand how nonprofits and universities buy, including boards, funders, procurement cycles and tight budgets Have used usage data to prioritize a large book of accounts The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $222,800 — $290,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Cayman Islands Workplace: hybrid About us   Aave Labs began with a simple question: how do we make financial services like borrowing, saving, and earning more accessible globally?   We built the Aave Protocol, now the world’s largest and most trusted onchain lending market, connecting decentralized finance with individuals, traditional finance, and fintech.   Today, we build trusted, high-quality products that expand access to lending, credit, and savings globally   Our culture   We build trusted products that help people access and discover economic opportunities.   We hold a high bar for quality and craftsmanship. No detail is too small. Trust depends on it.   We’re a global team building products people can actually use, turning complex technology into something simple and reliable.   We stay aligned, move quickly, and think long term, while keeping teams lean and focused on impact.   About the role We're looking for a Principal Lead Counsel, Corporate & Finance, to join Aave Labs in the Cayman Islands, where our Group function is based. You'll be the senior legal lead on the corporate, compliance, treasury, finance and governance work that keeps the Group running, working closely with our Finance and Operations teams. The Group is growing quickly, with new entities, licensed subsidiaries, a foundation and commercial relationships across multiple jurisdictions. You'll own the legal side of how the Group is structured, governed and funded, and make sure entity records, intercompany arrangements and treasury activity are properly documented, compliant and ready for review by banks, regulators, auditors and counterparties. This is a senior, hands-on role for an experienced corporate or finance lawyer who can act as the Group's principal adviser on corporate and finance matters, advise boards and senior leadership with minimal oversight, and build out the function as the Group grows. Crypto experience is a plus but not essential. Strong corporate and finance fundamentals and a willingness to learn the industry matter more. How you can make an impact: Act as the principal legal adviser to Group boards, foundation councils and senior leadership on corporate, governance and finance matters Manage the Group's legal entities across the Cayman Islands, UK, EU, US and other jurisdictions, including incorporations, dissolutions, statutory registers, filings and annual return Build and run the Group's corporate compliance programme, including a compliance calendar of statutory, licensing and filing deadlines across all entities Own Group-wide corporate policies, such as code of conduct, conflicts of interest, anti-bribery, sanctions, whistleblowing and personal account dealing, and run annual attestations and training Track the ongoing corporate obligations of the Group's licensed subsidiaries, including FCA and MiCAR authorised entities, such as change in control notifications, director and officer approvals and annual returns, working with the regulatory and compliance teams Support internal and external audits, bank and counterparty due diligence, and record-keeping and document retention requirements Advise on and document treasury activity, including lending, borrowing, loan participations, custody arrangements and stablecoin and digital asset holdings Work with Finance and external tax advisers on the legal structuring of transactions, including choice of contracting or lending entity, withholding tax considerations and transfer pricing support Own the Group's signing authority matrix, document execution process and contract repository Support the wider Legal team on commercial and regulatory matters as needed Let’s connect if you have: 4+ years of post-qualification experience in corporate, finance or funds work, including significant time at a leading Cayman or other offshore law firm (or a leading onshore firm) and senior in-house experience A track record as a trusted adviser to boards and senior leadership, leading complex transactions and managing external counsel with minimal oversight Experience with entity management, board governance and corporate secretarial work across multiple jurisdictions Experience building or running a corporate compliance programme, including policies, registers, attestations, training and a compliance calendar Comfort working closely with Finance, Tax, Compliance, and Operations teams; familiarity with treasury operations, tax structuring or fund administration is a plus Interest in or experience with crypto, DeFi or digital assets (helpful, not required) Strong organisation and attention to detail, with the ability to run many workstreams at once and keep records accurate Excellent communication and judgement, with the confidence to challenge and influence at the most senior levels Willingness to be based in the Cayman Islands, with relocation assistance available for the right candidate Haven’t quite met all the criteria? Let’s not miss out on the chance to speak. Whilst you might not meet every single requirement, you might bring other, more exciting skills to the companies!   Equal opportunities statement:   Aave Labs celebrates diversity and views each and every team member as a separate individual with their own unique identity. No matter your race, religion, gender, ethnicity, age, disability, sexual orientation or even the wallet you use, we welcome you at Aave Labs. As an equal opportunities employer, we take accountability and believe in everyone's potential to build, create and inspire changes. With a mission to build a diverse workforce, we are proud to foster a working environment in which everyone can feel safe and valued for who they are.

Location: US, Remote Workplace: remote 15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.     A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.   We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.   If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply. 15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.   This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design. Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar. The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity. Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live. Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done. Where This Role Sits This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it: R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them. Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation. Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them. This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them. New cross-team AI initiatives start with your manager, so they get prioritized before work begins. How Success Is Measured Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen. Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed. Escalation precision: when the AI hands off to a human, it lands in the right place with full context. Operability: every critical system has current runbooks and a functioning second; no single point of failure. Partner trust: tier leads, content, and product partners would say this function makes their work easier. What We're Looking For 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant). A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers. An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice. Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work. Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours. You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second. Working Style This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it: check in before investing significant time in adjacent work, surface risks to their manager as crisp recommendations rather than broad escalations, and measure their impact by outcomes the team ships together rather than by territory. We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact. We offer amazing benefits that align with our values and culture at 15Five.   Your Health & Wellbeing Medical, dental, vision with 15Five cost subsidy Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs Inclusive Benefits Stipend Access to mental health and wellness resources   Your Life Flexible Time Off Program Generous paid leave for new parents Military leave Paid Company Holidays Sabbatical Program   Your Future 401K with 4% Matching after 6 months   Your Work Life Remote work Work with experts in leadership, culture, and personal development     For more information see: Our Mission, Vision, & Values -https://www.15five.com/about Our People and Culture -https://www.15five.com/about/careers Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library   Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!   15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.   The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. AI Support Operations Manager- Annual Base Pay Range, US Full-Time  This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.

Location: Neenah, WI General Manager - Mission Critical Substations Mission Critical Power Infrastructure | Substations | Data Centers | Power Delivery Location: Flexible | Preference Near a Michels Office Employment Type: Full-Time Travel: Approximately 50% Travel Required Lead the Teams Powering Mission-Critical Infrastructure The rapid expansion of data centers, artificial intelligence, cloud computing, and digital infrastructure is driving unprecedented investment in mission-critical power systems. At the center of these developments are highly reliable substations and power delivery systems that ensure continuous operation of some of the world's most important facilities. As a General Manager - Mission Critical Substations , you will provide operational leadership for Michels Power's growing Mission Critical Power Infrastructure business. This role will oversee regional operations, customer relationships, project performance, business development initiatives, workforce planning, and strategic growth efforts supporting hyperscale data centers, mission-critical facilities, utility substations, and related power delivery infrastructure projects across North America. This position offers flexibility in work location, with a preference for candidates located near an established Michels Power office and the ability to travel as needed to support customers, project teams, and regional operations. Position Overview As the General Manager - Mission Critical Substations , you will be responsible for the planning, oversight, and operational performance of a regional portfolio of mission-critical substation projects while fostering an environment focused on safety, profitability, customer satisfaction, and operational excellence. Working closely with the Director of Operations, you will establish strategic goals for the business and lead Regional Managers, Project Managers, Construction Managers, and field leadership teams responsible for executing complex power infrastructure projects. You will play a significant role in customer development, business growth, workforce planning, financial forecasting, project execution, and regional strategy. Success requires strong operational leadership, business acumen, customer relationship management skills, industry presence, and the ability to develop high-performing teams while delivering successful project outcomes. Key Responsibilities Lead and oversee mission-critical substation operations to ensure alignment with divisional and corporate objectives. Establish operational priorities and strategic initiatives in partnership with the Director of Operations. Maintain accountability for project execution, customer satisfaction, financial performance, safety results, and regional growth. Build and maintain strong relationships with customers, engineering partners, developers, EPC firms, utilities, and industry stakeholders. Support long-term growth through customer development, workforce planning, market expansion, and strategic business initiatives. Foster a culture focused on safety, accountability, continuous improvement, collaboration, and operational excellence. Promote Michels Family of Companies culture, values, and leadership principles. What You'll Do Direct and oversee regional operations supporting mission-critical substation construction and power delivery infrastructure projects. Lead Regional Managers, Project Managers, Construction Managers, and operational teams responsible for project execution. Ensure projects are managed to maximize customer satisfaction, operational performance, and profitability. Lead preconstruction and RFP efforts in partnership with estimating and operations teams. Assist Executive Leadership and Business Development personnel with identifying new customers, growth opportunities, staffing requirements, and strategic initiatives. Develop and maintain executive-level relationships with hyperscale data center developers, utilities, renewable energy developers, engineering firms, mission-critical customers, and EPC partners. Review project financial performance, including revenue forecasts, margins, backlog, cash flow projections, and operational metrics. Collaborate with field leadership to plan workforce, equipment, and operational resource needs based on current and projected workloads. Regularly visit active projects to engage with field personnel and reinforce Michels Power's safety culture. Support troubled-project recovery plans and provide direct project leadership when required. Collaborate with Business Development, Finance, Human Resources, Equipment Operations, Safety, and executive leadership teams to achieve business objectives. Identify best practices, emerging technologies, and market trends that improve performance and reduce costs. Leadership Responsibilities Lead, mentor, coach, and develop operational personnel throughout the organization. Participate in hiring, onboarding, workforce planning, succession planning, and employee development initiatives. Conduct performance evaluations and provide meaningful feedback and career development support. Support internal and external opportunities for professional growth, leadership development, and industry certifications. Foster a collaborative and high-performance work environment. Support employee engagement, accountability, retention, and leadership development initiatives. Assist with personnel decisions including promotions, disciplinary actions, and organizational development efforts. What It Takes Bachelor's degree from an accredited four-year college or university and 10+ years of related experience , or an equivalent combination of education and experience. Experience leading operations, business units, project portfolios, or regional organizations within the utility, substation, power delivery, mission-critical, industrial, energy, or EPC industries. Strong understanding of project execution, customer relationship management, workforce planning, financial forecasting, and operational leadership. Proven ability to develop and maintain strong customer relationships while identifying opportunities for growth and market expansion. Experience supporting preconstruction efforts, project pursuits, estimating reviews, RFP responses, and strategic planning initiatives. Demonstrated success leading multidisciplinary teams and developing future leaders. Experience managing financial performance, including revenue forecasts, backlog, margin performance, cash flow projections, and operational planning. Strong leadership, organizational, communication, coaching, negotiation, and decision-making skills. Advanced industry certifications, licenses, or professional credentials are preferred but not required. Valid driver's license with an acceptable driving record. Ability to travel approximately 50% to support customers, project teams, business development initiatives, and operational activities throughout the region. Join a company that powers progress. Be a part of Michels Power, Inc.—where you don't just build projects, you build a career. #LI-AS1 AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Texas Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love? At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Position Overview Align is seeking a skilled and motivated L3 Cloud Services Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience, particularly in managing and supporting Microsoft Entra ID (Azure AD) and distributed systems. This role is instrumental in the administration, implementation, and ongoing support of Microsoft-based infrastructures, with a primary focus on Office 365, Microsoft 365, and Azure. As a L3 Cloud Services Engineer , you’ll collaborate with our IT Service Desk to resolve complex technical issues, contribute to client onboarding processes, and deliver white-glove VIP support. You'll also play a key role in training new clients and maintaining a stable, secure IT environment. This is a remote position with hybrid work as needed. We are currently hiring candidates who reside in the following states: Utah, Arizona, Colorado and Texas You will be required to participate in a rotational on-call schedule that includes overnights and weekends This is a full-time position offering a competitive salary , full benefits, paid training, and performance-based bonuses. Key Responsibilities Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD) Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure Administer Windows Server environments (2019/2022/2025) Deploy and manage Azure Virtual Desktop environments Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations Assist with onboarding activities including technical assessments and new client training Ensure accurate and thorough documentation of systems, procedures, and policies Address post-project support tickets escalated by Level 2 and Level 3 operations teams Maintain infrastructure integrity through proactive maintenance and compliance efforts Lead or assist with client disaster recovery tests and associated documentation Required Qualifications 5–8+ years of experience in Microsoft Windows-based systems administration and support Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS Hands-on experience managing and troubleshooting Office 365 and Azure AD Experience with Azure AD Connect, hybrid environments, and access management Proficiency with Exchange Online, including mail flow rules and retention policies Working knowledge of Microsoft Cloud App Security, including alert response and configuration Familiarity with the configuration and management of endpoints via Microsoft Intune and JAMF Experience with multi-site Active Directory environments Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers) Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS) Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS Experience with the deployment and configuration of Azure Virtual Desktop Excellent communication skills, with the ability to translate complex technical concepts to various business units Self-motivated, with the willingness to go the extra mile Preferred Qualifications Knowledge of security policies, compliance standards, and server hardening best practices Background in documenting builds, configurations, and support processes Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place. Tier 3 Benefits and Perks: At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including: Comprehensive Medical, Dental, and Vision coverage Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k. Complimentary ClassPass membership to support your health and wellness goals Generous Paid Time Off (PTO) Company-paid holidays Cellphone Reimbursement Program Floating Holiday to celebrate a day that is meaningful to you Pre-tax commuter benefits, where applicable Employee wellness programs, events, and team-building activities Employee referral program Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients. Our professional services team, which includes Data Center Solutions , provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: www.align.com

Location: London Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is building a best-in-class go-to-market engine, and we're looking for a GTM Systems Administrator to join the GTM Systems team and help scale the systems that power both our pipeline and our customer experience. You'll take on a variety of projects across the full GTM lifecycle, from how we source, enrich, and route leads at the top of the funnel to how we support and engage customers through Zendesk and our Customer Success platforms. This is not a traditional RevOps or Salesforce admin role: we expect this person to work AI-first, using AI tools and agents to build, automate, and maintain systems that would traditionally require engineering support or manual admin work. Reporting to the Head of GTM Systems, you'll partner closely with Sales, Marketing, Support, and Customer Success to translate business needs into scalable, reliable systems that directly drive revenue and retention outcomes. WHAT YOU'LL DO - Work across a variety of projects on the GTM Systems team, with some sprints focused on top-of-funnel growth and others on support and customer success tooling, flexing to where the business needs you most. - Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing, building enrichment workflows in Clay and across data providers (ZoomInfo, Cognism, Apollo, Clearbit, etc.) to power inbound and outbound pipeline. - Configure and optimize Zendesk as Harvey's primary support platform (ticket routing, triggers, automations, macros, SLA policies, agent workspace) and support adjacent CS platforms like Catalyst. - Contribute to Salesforce configuration across the funnel, including lead routing, scoring, lifecycle stages, and automation (Flows, validation rules, custom objects), and how data flows across Salesforce, marketing automation, support, and enrichment tools. - Use AI as a default working method: build and maintain AI agents, automations, and workflows (AI triage, copilots, agent-based enrichment, LLM-powered data quality checks) to eliminate manual admin work and extend what the systems team can ship without engineering support. - Integrate GTM and CS tools with Harvey's broader ecosystem (CRM, product data, internal tools, communication platforms) to ensure a unified view of the customer, and build reporting and dashboards that provide visibility into pipeline conversion, support performance, and customer health. - Maintain high data quality and compliance through deduplication, normalization, enrichment governance, and consent/opt-out handling, and document system architecture, workflows, and processes so everything scales as the company grows. WHAT YOU HAVE - 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles. - Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting) plus hands-on experience administering Zendesk (routing, automations, triggers, SLA policies), or deep expertise in one with proven ability to ramp fast on the other. - Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.), and experience with marketing automation platforms (Marketo, HubSpot, or similar). - Demonstrated AI fluency: you already use AI tools (Claude, ChatGPT, Clay AI, Zendesk AI, or similar) to build workflows, automate admin tasks, draft configurations, and troubleshoot, and you can point to concrete things you've shipped this way. - Strong systems thinking, with the ability to design and debug end-to-end data flows across tools, spanning both reactive support workflows and proactive growth motions. - A collaborative, team-first working style: comfortable operating in a pod, picking up varied projects, and working cross-functionally with Sales, Marketing, Support, Customer Success, and Operations. Highly organized and documentation-oriented, with a focus on scalable, maintainable systems. BONUS - Experience with Customer Success platforms (Gainsight, Catalyst) or Zendesk certification(s). - Experience building integrations using APIs, webhooks, or iPaaS tools (Workato, Zapier, MuleSoft), or integrating GTM systems with data warehouses (Snowflake, BigQuery). - Experience building or deploying AI agents in production (e.g., agentic prospecting, AI ticket triage, health-score automation) - Working knowledge of SQL and/or scripting (Python, JavaScript) for data workflows. - Background in high-growth or early-stage environments where systems are built from the ground up. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-SH1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Casablanca; Oran; Tunis; Algiers; Beirut; Rabat; Madagascar; Constantine; Anaba Workplace: Remote ABOUT THE FLEX At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon; simple, fast, and borderless. Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe. We’re building a team of A-Players, ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do. POSITION SUMMARY As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords. From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight. This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences. KEY RESPONSIBILITIES Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English. Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools. Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach. Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality. Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience. Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests. WHAT WE’RE LOOKING FOR - Fluency in French and English (written and spoken) - Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms - Excellent communication and interpersonal skills: you listen, understand, and make people feel heard - Strong organizational abilities and composure under pressure - Tech-savvy: comfortable using PMS, CRM, and digital support tools - A problem-solving mindset with empathy, patience, and meticulous attention to detail WHY JOIN THE FLEX Be part of the revolution – Help reshape the $4T global rental industry. Work with the best – Join a high-performing, supportive international team. Grow fast – Real career progression opportunities as we expand globally. Earn what you deserve – Competitive compensation plus performance-based incentives. Live flexibly – Remote-first, results-driven culture — work from anywhere. If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you. #LI-Remote

As a ReelShort Screenwriter, you will be responsible for reading web novels and adapting them into compelling screenplays. Read web novels to understand their themes and plots, and use them as references for writing original screenplays.

Location: Abu Dhabi, United Arab Emirates Workplace: hybrid At inDrive, a ride is a transaction. A loyal driver is a relationship. In a competitive market, fair earnings are the start, but they aren't enough to build long-term loyalty. We are looking for a Senior Product Manager to make driving for inDrive the most rewarding and engaging experience for millions of drivers worldwide. You won’t just be adding features; you'll be building the foundation of our driver community. Key Responsibilities Own the Loyalty Strategy. You will develop and execute the roadmap for all driver loyalty and engagement initiatives, from gamification to rewards programs. Design Game Mechanics. You'll create and test systems like badges, leaderboards, and personalized challenges to make the daily driving experience more engaging and fun. Develop Loyalty Programs. You will build tiered programs that recognize and reward our most active and high-quality drivers with tangible benefits, creating a clear path for growth on our platform. Foster Community. You will explore and launch features that create a sense of belonging and social connection among drivers, making inDrive more than just an app. Define and Grow Key Metrics. Your success will be measured by the growth in driver retention rates, increased trip frequency per driver, and lower driver churn. Champion the Driver's Voice. You will work closely with research, data, and regional teams to deeply understand what truly motivates drivers beyond the fare, and bring those insights into the product. Skills, Knowledge and Expertise Professional Experience: 3+ years of product management experience, preferably in mobile apps, two-sided marketplaces, gig economy platforms, or mobility services, with a proven track record of owning end-to-end product streams from ground-zero strategy to deployment. Gamification & Loyalty Mechanics: Strong expertise in behavioral design and engagement systems, including gamification mechanics (badges, leaderboards, status tiers, personalized challenges) and structured driver reward programs. Strategic Vision & Retention Focus: Ability to build long-term product roadmaps focused on non-monetary driver motivation, increasing lifetime value (LTV), boosting trip frequency, and reducing driver churn. Data-Driven Analytics: Solid quantitative skills with experience using data to measure platform health, track driver retention metrics, run A/B experiments, and evaluate engagement funnels. User-Centric & Community Design: Passion for translating user research and driver feedback into product features that build community, foster platform belonging, and solve core driver needs. Cross-Functional & Global Collaboration: Exceptional stakeholder management skills with a history of aligning engineering, data science, research, and localized regional teams to execute global product initiatives. Languages: Professional working proficiency in English (B2/C1+). Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Journey Architect on GitLab's Digital Customer Outcomes team, you'll design journeys that turn meaningful customer actions into retention, consumption and revenue outcomes. You'll own journey design and service blueprints for assigned customer cohorts, products or coverage models, leading cross-functional work from design through launch. Digital Orchestration builds and runs the journeys day to day; you'll remain accountable for their outcomes and ongoing improvement. You'll add design capacity to help priority journeys, including artificial intelligence (AI) and consumption journeys, launch in fiscal year 2028 (FY28). What you’ll do Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track. Decide which steps are self-serve, AI-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment. Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Give every step a trigger, a response, an owner and a metric. Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification. Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey. Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Measure journey coverage, step conversion, lift against comparison groups, meaningful actions, recovery after interventions, time to value and influence on retention. Track partner adoption of the shared journeys and blueprints. Apply the framework and standards set by the Lead Journey Architect, and help improve them based on what your journeys teach the team. What you’ll bring Experience in customer journey design, service design or digital customer success. A track record of turning journey designs into launched programs with measurable outcomes. Hands-on experience building service blueprints and designing handoffs between digital and human teams. Working knowledge of journey orchestration, in-app guidance and marketing automation platforms. Comfort defining customer signals and success metrics, and interpreting funnel conversion and test results. Experience leading cross-functional work through launch without direct authority. Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps). Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. About the team The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. You'll work day to day with the Lead Journey Architect, Digital Orchestration and the Digital Outcomes team's Data/Insights partner, alongside CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services. You'll bring these partners together around shared journeys and blueprints so customer touchpoints line up rather than compete. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Reporting to the Vice President, Digital Customer Outcomes, you'll join as an individual contributor at L5 (Lead/Staff) or L6 (Principal), depending on your experience and scope. At L5, you'll lead journey design and builds for priority cohorts; at L6, you'll own the journey framework across all products, personas and coverage models with division-wide influence. Digital Orchestration builds and runs journeys day to day; you'll remain accountable for their outcomes and improvement. What you’ll do Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track. Decide which steps are self-serve, artificial intelligence (AI)-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment. Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Launch every journey with a documented blueprint, owners and metrics from the measurement framework, giving every step a trigger, a response, an owner and a metric. Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification. Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey. Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Serve as the directly responsible individual for the under-$10,000 digital journey in fiscal year 2028 (FY28). Measure live, measured journey coverage across products, personas and coverage models, step conversion, lift against a holdout or comparison group, meaningful actions, recovery after interventions, time to value and influence on revenue and customer retention. Track partner adoption of the shared journeys and blueprints. Lead journey design and cross-functional builds for priority cohorts at L5; at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models. What you’ll bring Senior experience in customer journey design, service design or digital customer success. A track record of turning journey designs into launched programs with measurable adoption, retention or expansion outcomes. Hands-on experience building service blueprints and designing handoffs between digital and human teams. Working knowledge of journey orchestration, in-app guidance and marketing automation platforms. Comfort defining customer signals, triggers and success metrics, interpreting funnel conversion and running tests. A track record of leading complex, cross-functional builds through launch without direct authority, including planning, managing dependencies and coordinating stakeholders across many teams. Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps). Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. About the team The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. Programs today run largely on their own; this role connects them into journeys with shared service blueprints and measurable outcomes. You'll work day to day with Digital Orchestration, which builds and runs the journeys you design, and the Digital Outcomes team's Data/Insights partner, which measures them. You'll bring together CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services so customer touchpoints line up rather than compete, with clear digital and human handoffs. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Renewals Manager at GitLab, you'll own renewal planning and execution for public sector customers. You'll develop renewal strategies, forecast outcomes, and coordinate with Sales and Customer Success to address risks and support long-term customer relationships. You'll also improve renewal workflows so customers experience seamless continuity with GitLab's platform. Some examples of our projects: Implementing automated outreach sequences to engage customers throughout their renewal lifecycle Enhancing customer experience by integrating adoption data and personalized communications into renewal processes What you’ll do Own the renewal process for a portfolio of public sector customers, developing account-level strategies and coordinating renewal activities from planning through completion. Collaborate closely with public sector Sales and Customer Success teams to align on renewal plans, address customer risks, and ensure seamless renewal experiences. Monitor customer health and adoption data to forecast renewal opportunities accurately. Execute outreach campaigns through established sequences, personalizing communications to maintain strong customer relationships and drive on-time renewals. Drive customer retention and timely renewals, taking ownership of renewal risks and coordinating actions to resolve them. What you’ll bring Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes. Experience working in a collaborative, customer-facing environment where you coordinate with multiple internal teams to support renewal forecasting and customer retention. Familiarity with CRM and customer success tools such as Salesforce and Gainsight, and the ability to interpret customer health and adoption data to inform renewal strategies. Strong communication skills with confidence to engage in business conversations and deliver excellent customer experiences. Demonstrated discipline in time and project management, with the ability to prioritize outreach and renewal activities effectively. Openness to learning and adapting, with a coachable mindset and willingness to implement feedback for continuous improvement. Customer-centric approach with high empathy, focused on building long-term relationships and driving customer satisfaction. We welcome candidates from diverse backgrounds who can demonstrate the experience and transferable skills needed to own renewal outcomes. About the team The Renewals team at GitLab manages the end-to-end renewal process for a large portfolio of customers and is dedicated to driving customer retention and growth. Our mission is to support long-term customer success through data-driven insights and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, using tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook . How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, Europe; Remote, Ukraine Hi! We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services. We are currently looking for a Support Agent (Freelance, Night Shifts) to join our project Brainer , which is building a comprehensive online platform for measuring, training, and systematically developing human cognitive abilities. Brainer is a digital space for those who want to think faster, deeper, and more effectively. It brings together: brain quizzes; brain games; puzzles; courses and educational modules. What will be in your focus: Customer communication: be the "voice and face" of the company. Handle incoming requests from users around the world via email. KPI achievement: consistently meet team and individual performance metrics (First Response Time, Resolution Time, CSAT, etc.). Product expertise and escalation: quickly and thoroughly master all product processes. Collect details on complex requests and pass bug reports to the relevant departments (technical support, product team, legal). Initiating refunds: work with payment systems, including processing and issuing refunds to users. Workflow improvement: proactively identify weak points in the service. Take part in creating and editing templates (macros), testing and launching new support tools to improve the customer experience. Administrative and team work: maintain internal work documentation, hold regular meetings (1-to-1) with the Team Lead and the team, and complete other ongoing tasks assigned by the manager. Shift work: ensure uninterrupted support by working a 2/2 shift schedule from 20:00 to 06:00. You are our perfect match if: English (critically important): your level is from B1+ (Upper Intermediate) to B2+ and above. You communicate fluently and accurately in writing (email). Work experience: you have hands-on experience from 3 months to 1+ year in Customer/Technical Support, sales (especially for the English-speaking market), or customer retention. Technical literacy and troubleshooting: you can quickly get to grips with the product (support flow), collect detailed information from users, and properly pass bug reports (escalation) to the technical, product, or legal departments. Documentation: you have skills in maintaining work documents, working with macros (templates), and suggesting ideas for improving them. Personal qualities: High empathy and customer focus: the ability to listen to users and a sincere desire to help them solve their problems and achieve their goals. The ability to leave customers with a positive impression even in the most difficult or conflict situations. Stress resistance: the ability to stay cool-headed and polite when handling complex cases and a high volume of requests. Adaptability and flexibility: readiness for a fast-paced startup environment. The ability to see new tools, processes, and changes not as obstacles but as an interesting challenge. Attention to detail: extremely important when collecting data for passing tickets to other departments. Working with feedback: the ability to take constructive criticism appropriately and give feedback to the team/lead. The stages you'll go through: Stage 1. Pre-screen. Stage 2. Interview. Stage 3. Training (2 days). Stage 4. Test shifts (2 shifts). Stage 5. Job Offer. If you're driven by the challenge of building outstanding products, send us your CV — let's get to know each other!

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. As the Director, Clinical Research Operations, you will lead the clinical operations function responsible for executing the studies that support WHOOP’s regulated and unregulated health features, with a particular focus on Software as a Medical Device (SaMD). You will own operational strategy and study execution across the product lifecycle, from early concept and feasibility through validation, regulatory submission, launch, and post-market evidence generation. This role requires deep expertise in clinical trial operations, decentralized clinical trials, vendor oversight, and operational execution within regulated healthcare environments. As both a strategic leader and hands-on expert, you will oversee studies conducted through CROs as well as internally executed studies, ensuring high-quality, efficient, and compliant execution across WHOOP’s clinical portfolio. You will build and mentor a high-performing Clinical Operations organization. You will strengthen WHOOP’s clinical operations capabilities and ensure our study execution strategy meets the expectations of regulators, investigators, participants, and the business.   QUALIFICATIONS: - Own the clinical operations strategy across WHOOP’s portfolio of regulated and unregulated health features, including feasibility, validation, regulatory submission, launch, and post-market evidence generation. - Develop and execute fit-for-purpose operational models for both internally executed studies and CRO-managed validation studies, ensuring efficient evidence generation across the product lifecycle. - Partner with Clinical Science and cross-functional leadership to develop study execution strategies, resource plans, vendor models, and operational timelines that balance speed, quality, cost, and regulatory requirements. - Lead study startup, planning, execution, monitoring, and closeout activities, ensuring timelines, budgets, enrollment targets, quality objectives, and regulatory requirements are achieved. - Oversee participant recruitment, enrollment, retention, study logistics, and data collection activities across both internally executed and externally managed studies. - Lead operational oversight of CROs, technology vendors, recruitment partners, and other external service providers, establishing scalable governance frameworks, performance metrics, and escalation pathways to ensure high-quality delivery and accountability. - Build and oversee capabilities for internally executed studies, including decentralized clinical trials (DCTs), feasibility studies, algorithm development studies, and product research initiatives. - Oversee Clinical Data Management and clinical trial technologies, ensuring high-quality, timely, and compliant data collection, management, and delivery across systems including EDC, CTMS, eConsent, ePRO, eTMF, and remote study platforms. - Oversee study startup and regulatory operations activities, including feasibility assessments, investigator and site selection, IRB and Ethics Committee submissions, global ethics approvals, essential document management, study activation, and Trial Master File inspection readiness. - Ensure studies are conducted in accordance with GCP, FDA regulations, ISO 14155, company procedures, and quality requirements, while supporting audits, inspections, and regulatory submissions. - Build and lead a high-performing Clinical Operations organization, including hiring, mentoring, workforce planning, and establishing scalable processes, standards, and operating models. - Communicate study progress, operational risks, resource needs, vendor performance, and portfolio status to executive leadership and key stakeholders. RESPONSIBILITIES: - Bachelor’s degree required; advanced degree (MS, MPH, MBA, RN, PharmD, PhD, or equivalent) preferred. - 10+ years of experience in clinical operations, clinical research, medical devices, digital health, diagnostics, pharmaceuticals, or another regulated healthcare environment. - 5+ years of experience leading multidisciplinary clinical operations teams, including Clinical Trial Management, Clinical Monitoring, Clinical Data Management, Study Startup, and Clinical Operations functions. - Demonstrated experience overseeing CRO-managed clinical studies and external vendor partnerships. - Experience leading internally executed clinical research programs, including decentralized clinical trials, participant-facing operations, site management, direct-to-participant research, or hybrid study models. - Deep expertise in clinical trial execution, study startup, participant recruitment, monitoring, enrollment, clinical data management, trial master file oversight, and study closeout activities. - Experience managing clinical study budgets, vendor contracts, resource forecasting, and portfolio planning. - Strong understanding of GCP, FDA regulations, ISO 14155, IRB/Ethics Committee processes, and medical device clinical research requirements. - Excellent written and verbal communication skills, with the ability to translate complex operational, clinical, and regulatory concepts for diverse audiences. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.    Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.   WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.   The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.   At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.   The U.S. base salary range for this full-time position is $210,000-$230,000 Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.  In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.   These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.   Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.