The Finance team at Clover Health is a group of strategic partners providing financial and operational insights that drive informed decision-making and efficient capital allocation. Guided by core values of excellence, accountability, and collaboration, they provide actionable recommendations to improve health outcomes and reduce costs while ensuring financial integrity and innovation. Actuarial is central to important decisions including pricing, forecasting, reserving, medical economics, and long-term strategy.
As Chief Actuary, you will lead and evolve this function during a pivotal stage of the company's growth, shaping how AI, automation, and advanced analytics are deployed to improve decision-making across the business. This role combines deep actuarial expertise with modern technology, building AI-enabled workflows that transform actuarial work while maintaining rigor, transparency, and governance in a regulated environment. You will partner with leaders across Finance, Clinical, Growth, Operations, and Product to influence company strategy and build a best-in-class actuarial organization.
Responsibilities:
— Lead Clover's enterprise actuarial function including pricing, forecasting, reserving, medical economics, Part D, Stars analytics, and bid strategy.
— Establish a long-term vision for actuarial, modernizing the function through AI, automation, and scalable analytical infrastructure.
— Build AI-enabled workflows to reduce manual effort, accelerate insight generation, and improve actuarial decision-making with explainability, governance, and regulatory compliance.
— Lead the annual Medicare Advantage bid strategy and pricing process, balancing growth, competitiveness, margin, risk, and capital requirements.
— Assume responsibility for actuarial opinions, reserve adequacy, and regulatory actuarial requirements, including transitioning responsibilities from external partners.
— Guide reserving methodology, IBNR development, forecasting, and emerging experience analysis to provide timely, reliable financial insights.
— Partner with Finance leadership to strengthen forecasting, planning, capital management, and enterprise performance measurement.
— Collaborate with Medical Economics to identify healthcare cost trends, evaluate interventions, and develop strategies to improve member outcomes while managing medical expense.
— Drive adoption of modern analytics tools and AI capabilities across the actuarial organization.
— Serve as a trusted advisor to executive leadership, translating complex actuarial concepts into clear business recommendations.
— Lead, develop, and scale a high-performing actuarial organization including organizational design, performance management, workforce capacity, and talent development.
— Build strong partnerships across Finance, Clinical, Operations, Growth, Data Science, and Engineering to embed actuarial insights in strategic decision-making.
— Establish and maintain actuarial governance, model review, documentation, control, and validation standards supporting regulatory compliance and financial integrity.
Success milestones:
First 90 Days:
— Build trusted relationships across Finance and key business partners.
— Assess current actuarial organization, tools, and operating model.
— Develop a roadmap for AI adoption and workflow automation.
— Gain deep familiarity with pricing, forecasting, reserving, and medical economics processes.
First 6 Months:
— Implement AI-enabled actuarial workflows to improve efficiency and insight generation.
— Strengthen forecasting, reserving, and bid processes through automation and collaboration.
— Assume ownership of additional actuarial responsibilities including reserve oversight and governance.
— Establish a clear long-term organizational vision.
Long Term:
— Build a modern actuarial organization combining actuarial science with AI-enabled decision support.
— Improve forecasting accuracy, operational efficiency, and enterprise decision-making through advanced analytics and automation.
— Develop a highly engaged, high-performing actuarial team recognized as a strategic partner.
Requirements:
— Fellow of the Society of Actuaries (FSA) and Member of the American Academy of Actuaries.
— Significant leadership experience in Medicare Advantage actuarial functions including pricing, reserving, forecasting, and bid development.
— Experience deploying AI workflows and enthusiasm for automation and modern tooling.
— Experience leading large cross-functional initiatives influencing executive decision-making.
— Ability to discuss actuarial methodology with technical experts and communicate business implications to executives and non-technical stakeholders.
— Proven track record of building, mentoring, and developing high-performing actuarial teams.
— Ability to thrive in fast-moving environments and shape the future of the organization.
Benefits:
— Competitive base salary and equity opportunities.
— Performance-based bonus program, 401k matching, and regular compensation reviews.
— Comprehensive medical, dental, and vision coverage.
— Mental health initiatives including No-Meeting Fridays, monthly company holidays, mental health resources, and flexible time-off policy.
— Remote-first culture supporting collaboration and flexibility.
— Learning programs, mentorship, professional development funding, and regular performance feedback.
— Employee Stock Purchase Plan (ESPP) with discounted equity opportunities.
— Reimbursement for office setup expenses.
— Monthly cell phone and internet stipend.
— Paid parental leave for all new parents.
About Clover:
Clover Health reinvents health insurance by combining data power with human empathy to keep members healthier. They create custom software and analytics to empower clinical staff to provide personalized care. Diversity & Inclusion are key to their success, embracing diverse identities and perspectives. Clover is an Equal Opportunity Employer and an E-Verify company. Final pay is based on factors including internal equity, market data, education, work experience, and certifications.
Location: Salt Lake City, Utah, United States
About the Role
iCapital is seeking an Associate to join the Onboarding Solutions team. This role sits at the center of iCapital's mission, focusing on enhancing operational scalability, driving innovation, and ensuring the delivery of exceptional experiences to iCapital clients and partners. This individual will become an expert and advisor on the iCapital platform while striving for operational excellence.
The ideal candidate is proactive, intellectually curious, and service oriented. This highly collaborative role requires the ability to partner cross-functionally to continuously improve and optimize operational processes.
Responsibilities
Ensure client engagements are successful for clients, their investors, lawyers, and fund administrators.
Own the client relationship from the sales hand-off through go-live and beyond.
Seek and synthesize customer feedback to inform product and process improvements.
Identify risks, gaps, or delays in onboarding and drive resolution proactively.
Understand complex legal and operational requirements and translate those into clear, actionable workflows for the Onboarding team.
Manage timelines, expectations, and communication across internal teams and external stakeholders.
Drive accountability across clients and internal partners to keep projects on track.
Act as a trusted advisor to clients, guiding them through best practices and platform capabilities.
Qualifications
2–5 years of experience as a client success manager, managing client relationships and owning a book of business
Basic understanding of fund formation processes
Familiar with APIs and SFTP workflows
Exceptionally detail-oriented when managing VIP and Enterprise clients
Proficient communicator adept at engaging with senior executives (i.e. C-suite, partners), capable of effectively maneuvering through ambiguity in a rapidly evolving startup environment
Comfort using AI tools and applying them effectively in a professional setting
Benefits
The base salary range for this role is $70,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: London, United Kingdom; France; Italy; Netherlands; Portugal
About Us
Re7 is a global cryptoasset investment firm. We operate a range of innovative investment strategies at the frontier of digital assets, supported by proprietary data infrastructure and deep domain expertise. Our team combines experience in institutional finance, crypto-native markets, and advanced research & analytics.
We’re hiring a
Fund Operations Manager
to support the continued growth of our fund platform, with the scope of the role spanning fund operations, DeFi operations, finance and reporting. You’ll work closely with the portfolio management team, fund administrators and internal leadership to ensure Re7 operates with precision and scalability as we continue to expand globally.
Responsibilities
Fund Operations & Reporting
Manage the fund valuation process in collaboration with fund administrators and portfolio teams
Liaise with administrators and internal teams to ensure timely, accurate investor reporting
Identify and implement process improvements via tooling, automation, or procedural upgrades
Manage month end processes
Manage & deliver price updates for tokenised funds & strategies
Establish and maintain fund administrator oversight frameworks and valuation governance
Ensure process & automations keep pace with ongoing advances in DeFi
Identify and monitor pricing sources for illiquid and complex assets
Scope out, champion and enable improvements to portfolio valuation tools & processes
Implement data quality controls and reconciliation routines
Co-ordinate and manage fund audit processes
Stakeholder Reporting
Define data ownership and validation standards for fund performance, AUM, and exposure reporting
Drive consistency and automation across internal and external reporting packs
Oversee tokenised reporting integrations (smart contracts, on-chain data transparency)
Portfolio Management Support
Project management
Manage changes/improvements to infrastructure, processes etc
Plan and execute new fund & strategy launches
Oversee counterparty due diligence and documentation maintenance
Manage relationships and oversee opening of accounts with exchanges, smart wallets, etc
Represent Fund Operations in investment committee meetings
Risk Management
Maintain and evolve Operational Risk Frameworks and Risk Control Self-Assessments
Track performance against key risk thresholds and parameters
Manage third-party risk assessments e.g. for MPC wallet providers and exchanges
Implement incident reporting and root cause analysis for operational breaches
Client Onboarding
Oversee the client onboarding process for new investors
Co-ordinate and oversee AML/KYC activities, liaising with compliance teams and administrators
Create onboarding metrics (turnaround times, pain points, satisfaction feedback)
Ensure subscription & redemption flows are well managed and communicated
Financial Management
Group-wide financial reporting
Quarterly reporting & forecasting
Budget setting and performance reviews
Group-wide liquidity management
Develop dashboards for P&L and liquidity tracking
Oversee client invoicing and on-chain revenue collection & reporting
Manage sales incentives programs for BD teams & cross-sell activities
Manage sales commission tracking & calculations
Collaborate with group accountant and local entity accountants to ensure inter-company transactions are optimised for efficiency and accounted for correctly
Collaborate with senior management on financial strategy and performance KPIs
Strategic & Cross-Functional Support
Contribute to new business and product expansion initiatives
Step in to support other areas of the business as needed
Requirements
5+ years of operations experience across Crypto, TradFi and/or FinTech, at least 2 of those in Investment Fund Operations or Fund Administration
Self-starter with the ability to work with a high degree of ownership in a fast-paced and demanding environment
Strong work ethic and results focused, accountable for consistent results
Highly organised and adaptable to changing requirements and priorities
Ability to quickly convert problems into solutions, actions and execution
Excellent communication skills, both written and ability to influence across a variety of internal and external clients and partners
Demonstrated success in change management
Attributes
Ownership mentality and strong accountability
Structured, process-driven approach with a mindset for continuous improvement
High integrity and strong communication skills
Calm under pressure, able to work cross-functionally and independently
Pragmatic, dependable, and solutions-oriented
Benefits
Remote-first structure with opportunities for in-person collaboration
Collaborative, high-performance culture
Exposure to cutting-edge crypto and digital asset strategies
Competitive compensation package
Location: Nicaragua; Colombia; Peru; El Salvador; Honduras; Dominican Republic
Position Overview
We are seeking a
Bilingual English/Spanish Virtual Medical Administrative Assistant
to support a busy chiropractic practice specializing in
Personal Injury (PI), MedPay, attorney liens, insurance coordination, and DOT examinations
.
This position is highly focused on
Personal Injury administrative workflows, patient communication, insurance/MedPay follow-up, attorney coordination, and new-patient lead conversion
.
The ideal candidate should have hands-on experience working with
Personal Injury patients and insurance-related cases
, understand how
MedPay and attorney liens
are handled, and be comfortable communicating with
patients, attorneys, law offices, insurance adjusters, and medical providers
.
Strong phone skills are essential. The VA will be responsible for helping move a case from the initial inquiry through scheduling and ongoing administrative follow-up.
Top Responsibilities
1. Personal Injury, MedPay & Attorney Lien Coordination
This is the
primary area of focus
for the position.
The VA should understand the basic administrative workflow of Personal Injury cases and be comfortable coordinating information between patients, attorneys, insurance companies, and medical providers.
Responsibilities include:
Assist with the intake and coordination of new Personal Injury patients.
Collect accident, attorney, insurance, and claim information.
Determine whether a patient has
MedPay coverage
, when applicable.
Obtain and document available
MedPay information
, including insurance carrier, claim information, policy details, and available case/claim numbers.
Follow up with insurance companies and adjusters regarding MedPay-related information.
Communicate with attorneys and law offices regarding patient cases.
Obtain and document
attorney contact information and case details
.
Understand and work with
attorney liens / lien-based treatment
according to the practice's procedures.
Request, track, and follow up on
Letters of Protection (LOPs), attorney liens, or related documentation
, when applicable.
Confirm whether the attorney is representing the patient and obtain the appropriate law-office contact information.
Communicate with attorneys regarding treatment status, records, billing, and case-related administrative questions.
Track outstanding information required to move a PI case forward.
Maintain accurate documentation of insurance, attorney, claim, and case information in the appropriate system.
Follow up on incomplete PI files and missing documentation.
Escalate issues involving coverage, authorization, liability, or billing to the appropriate member of the practice.
Maintain strict HIPAA compliance when handling patient and case information.
2. Obtaining Case Numbers & Information From Providers, Attorneys and Insurance Companies
The VA should be comfortable making outbound calls to obtain information needed to process and coordinate Personal Injury cases.
This may include contacting:
Attorneys / Law Offices
Request the attorney's name and contact information.
Obtain the patient's
case number/file number
, when applicable.
Confirm representation of the patient.
Request lien/LOP documentation when required.
Confirm where medical records and billing should be sent.
Follow up on missing or incomplete case information.
Insurance Companies / Adjusters
Obtain the
claim number
.
Identify the assigned adjuster.
Obtain adjuster contact information.
Confirm available MedPay coverage and relevant policy information.
Document insurance information accurately.
Follow up when information is missing or pending.
Medical Providers / Referral Sources
Obtain referral information.
Request the appropriate
case/reference number
when applicable.
Confirm where records or documentation should be sent.
Coordinate patient information between providers.
Follow up on missing records or referral documentation.
The candidate must be comfortable saying, in professional terms,
"I need to obtain the case/claim information for this patient"
and confidently navigating the conversation until the required information is obtained.
3. Phone & Patient Support
Phone communication will be a major component of this role.
Responsibilities include:
Handle inbound and outbound calls.
Provide phone coverage during regular business hours.
Provide Saturday morning phone coverage.
Respond promptly to new-patient inquiries.
Schedule new patients.
Prioritize and schedule Personal Injury referrals.
Follow up on missed calls and new leads.
Collect patient demographics and referral information.
Explain basic administrative processes to patients.
Communicate professionally with patients in English and Spanish.
Follow up with patients who have not yet scheduled.
Maintain a professional, empathetic, and confident phone presence.
Identify opportunities to convert inquiries into scheduled appointments.
The candidate should be comfortable handling calls from patients who may be calling immediately after an accident and should be able to collect the necessary information while keeping the conversation organized and professional.
4. Insurance & Medical Administrative Support
Responsibilities may include:
Insurance verification and information gathering.
MedPay information gathering and follow-up.
Personal Injury insurance coordination.
Workers' Compensation-related administrative support.
Communicating with insurance adjusters.
Communicating with attorneys and law offices.
Tracking outstanding insurance information.
Requesting and following up on medical records.
Maintaining accurate patient and insurance documentation.
Coordinating referrals.
Following HIPAA and patient confidentiality requirements.
Escalating coverage or billing questions when appropriate.
The candidate does not need to make insurance coverage or legal decisions. They must know how to gather the correct information, document it accurately, follow up, and escalate issues appropriately.
5. Marketing, Lead Generation & Business Development
The practice also wants the VA to help generate and convert new business, particularly for
DOT examinations
.
Responsibilities include:
Conduct outbound calls to prospective patients and leads.
Follow up with DOT examination inquiries.
Convert inquiries into scheduled appointments.
Re-engage leads who have not scheduled.
Maintain organized lead follow-up.
Follow up consistently until a lead has a clear outcome.
Identify potential referral opportunities.
Assist with outreach to potential referral sources.
Support business-development initiatives.
Help increase appointment volume for DOT examinations.
Maintain accurate lead and contact information.
Ideal Candidate Profile
The ideal candidate is a
bilingual medical administrative professional with strong Personal Injury and insurance experience who is highly confident on the phone
.
They should be able to:
Answer the phone → Understand the patient's situation → Collect the correct PI/insurance information → Identify the attorney and case details → Obtain MedPay/claim information → Contact providers or attorneys for missing information → Schedule the patient → Document everything → Follow up until the case moves forward.
They should also be comfortable switching between
patient support, insurance/PI coordination, attorney communication, and outbound business development
throughout the day.
Requirements
Required Qualifications
Bilingual English/Spanish – required
2+ years of experience supporting a U.S.-based medical practice.
Strong inbound and outbound phone experience.
Excellent English and Spanish communication skills.
Medical appointment scheduling experience.
Strong patient/customer service skills.
Experience communicating with patients by phone.
Strong organizational and follow-up skills.
Ability to handle confidential patient information.
Understanding of HIPAA and patient confidentiality.
Comfortable making outbound calls to patients, attorneys, providers, and insurance companies.
Strongly Preferred Experience
Personal Injury (PI) medical office experience
MedPay experience
Attorney lien / LOP experience
Insurance verification or insurance coordination
Workers' Compensation experience
Experience obtaining claim numbers
Experience obtaining case numbers from attorneys or law firms
Experience communicating with insurance adjusters
Experience communicating with personal injury attorneys
Chiropractic office experience
Medical records experience
Referral coordination
DOT examination experience
Lead generation and conversion
Business development
ChiroTouch Cloud
RingCentral
Benefits
Schedule & Compensation
Employment Type:
Full-Time – 40 hours per week
Schedule:
Monday–Friday, plus Saturday morning coverage
Hours:
10:00 AM–7:00 PM EST, Monday–Friday
Saturday:
Morning shift; specific hours to be determined by the practice
Compensation:
Hourly rate is
negotiable and will be determined based on the candidate’s experience, professional background, and relevant expertise
, particularly in Personal Injury, MedPay, insurance coordination, attorney communication, and medical administration.
Location: Colombia
Paired is a global staffing and recruiting agency that connects talented professionals with US-based companies. We help businesses find exceptional remote talent and support candidates throughout the hiring process.
Our client is a US-based company that provides leads to real estate investors and is expanding into home services. The team moves quickly, uses data to make decisions, and takes customer problems seriously.
About the role
We’re looking for a hands-on Senior Customer Support to manage the day-to-day support function within the Customer Success team. You’ll guide the support team while also working directly with customers through tickets, calls, texts, and voicemails. You’ll be responsible for timely responses, strong service quality, and resolving issues thoroughly.
What you’ll do
Coordinate incoming support requests and ensure customers receive prompt, helpful answers.
Handle complex or sensitive customer issues and follow them through to resolution.
Review support conversations and coach the team on accuracy, empathy, and professionalism.
Track response times, resolution rates, customer satisfaction, and support quality.
Create clear processes, training materials, and knowledge base resources.
Help onboard and train new support team members.
Work with Customer Success, Technology, and Refunds teams to resolve issues and improve workflows.
Identify opportunities to use automation and technology to make support more efficient.
Requirements
3+ years of experience in customer support, customer service, or another B2B customer-facing role.
Excellent written and spoken English.
Experience guiding teammates, training others, or improving support processes.
Strong judgment when handling frustrated customers and escalations.
An organized, detail-oriented approach to managing multiple requests.
Comfort using ticketing platforms, CRMs, and reporting tools. The team uses Freshdesk and GoHighLevel.
A problem-solving mindset and the ability to work across teams.
Experience in real estate is a plus.
What success looks like
Customers receive fast, complete answers; more issues are resolved without repeat contacts or unnecessary escalations; and the team has clear processes that help it deliver consistently excellent support.
Benefits
Benefits
Competitive salary (USD)
Work From Home
Location: Tbilisi, Georgia
Join our global team as a Clinical Trial Assistant in Sakartvelo (Tbilisi).
Clinical Trial Assistant
is responsible for all administrative tasks and assists the project team in the start-up, execution and close-out of the trial.
Position is office based in Tbilisi.
All CV’s must be submitted in English language.
Responsibilities:
Support of Clinical Operation and Start-up activities
Maintain study files and perform regular quality check
Perform feasibilities
Provide support in import/export operations of clinical trial materials (preparing paperwork, review of import/export documentation, coordination of logistics process, communication with customs broker)
eTMF management
Support Investigational Sites with Ethics Committee submissions/notification
Support with investigators’ payment
Maintain various systems and platforms used in clinical trials
Operational support for Clinical Operations department
Assist Clinical Research Associate and Project Manager on clinical trial related activities
Other administrative support to the Office, organizing meetings, managing administrative tasks
Requirements
University degree, preferable Life Science related field
Fluent English and local language
Experience in Clinical Trials beneficial
Experience with IT system related to Clinical Operations
Excellent Microsoft Excel skills
Attention to detail and time-management skills
Benefits
Professional growth and career opportunities
International team and environment
Bonus based on annual performance
Personal accident and business trip insurance
Additional health insurance
Rewarding referral policy
Team building,and global meetings.
Modern and new office in Tbilisi
Location: Amsterdam, Netherlands; Madrid, Spain; Munich, Germany; Paris, France; Bracknell, United Kingdom; Belgrade, Serbia
We have a rare opportunity for a
VP, Quality Assurance
to join our A-team. In this role you will be responsible for leading the strategic vision, operations, and financial health of the Quality organization. You will be responsible for planning, preparation and execution oversight of customer audits/inspections. You will lead approaches for quality KPIs/metrics and other activities in accordance with the standard operating procedures, regulatory guidelines, executed client contract and the clients’ expectations. You will take part in the Allucent Leadership team.
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.
Key responsibilities:
Lead to identify, develop and implement the business strategy for the Quality department.
Develop and agree upon operating procedures / business processes
Head over (executive and senior) management team meetings
Review audit reports (e.g., process, project, vendor), as applicable
Maintain and develop organizational culture, values and reputation
Report to applicable internal stakeholders on business strategy, planning, results and performance for the Quality department.
Support regulatory authority inspections as needed
Represent Quality organization in key meetings (e.g., Monthly Business Review, Board).
Monitor and assure client satisfaction on existing projects for the Quality department
Identify key accounts and maintain strong long-lasting relationships to win new and repeat business
Requirements
We're looking for someone with:
Life science, healthcare and/or business degree
Minimum 15 years of relevant work experience
Minimum 12 years of experience in drug development and/or clinical research
Thorough knowledge of ICH-GCP (R3), auditing, GDPR, FDA and international quality management system regulations and expectations (e.g., 21 CFR Part 11) and applicable (local) regulatory requirements
Process oriented
Strong analytical skills
Decision-making capabilities
Critical thinking skills
Management skills including, but not limited to, oversight of teams
Representative, outgoing and client focused
Ability to work in a fast-paced challenging environment of a growing company
Strong leadership skills
Excellent presentation and networking capabilities
Excellent organizational, negotiating and financial skills
Strong Business Acumen
Benefits
Competitive salaries and a comprehensive benefits package
Departmental Study/Training for furthering professional development
Mentoring opportunities
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Eligibility for our internal employee recognition programs for going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
About Allucent
Our mission is to help bring new therapies to light. When you work at Allucent, that means applying your unique skill set, expertise, and knowledge to build partnerships with our clients in their pursuit to develop new, life-improving treatments.
If you're passionate about helping customers develop new pharmaceuticals and biologics; have an entrepreneurial spirit; and ready to join other science, business, and operations leaders, we would love to get to learn more about how we can help each other grow.
Together we
SHINE.
find more information about our values.
Apply now!
If you’re ready to bring your passion for clinical development and business growth to Allucent, apply today or reach out to Ariane des Tombe (ariane.destombe@allucent.com ) for more information.
Disclaimers:
*Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes
#LI-AdT
Location: Cary, United States
We have a rare opportunity for a
VP, Quality Assurance
to join our A-team. In this role you will be responsible for leading the strategic vision, operations, and financial health of the Quality organization. You will be responsible for planning, preparation and execution oversight of customer audits/inspections. You will lead approaches for quality KPIs/metrics and other activities in accordance with the standard operating procedures, regulatory guidelines, executed client contract and the clients’ expectations. You will take part in the Allucent Leadership team.
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.
Key responsibilities:
Lead to identify, develop and implement the business strategy for the Quality department.
Develop and agree upon operating procedures / business processes
Head over (executive and senior) management team meetings
Review audit reports (e.g., process, project, vendor), as applicable
Maintain and develop organizational culture, values and reputation
Report to applicable internal stakeholders on business strategy, planning, results and performance for the Quality department.
Support regulatory authority inspections as needed
Represent Quality organization in key meetings (e.g., Monthly Business Review, Board).
Monitor and assure client satisfaction on existing projects for the Quality department
Identify key accounts and maintain strong long-lasting relationships to win new and repeat business
Requirements
We're looking for someone with:
Life science, healthcare and/or business degree
Minimum 15 years of relevant work experience
Minimum 12 years of experience in drug development and/or clinical research
Thorough knowledge of ICH-GCP (R3), auditing, GDPR, FDA and international quality management system regulations and expectations (e.g., 21 CFR Part 11) and applicable (local) regulatory requirements
Process oriented
Strong analytical skills
Decision-making capabilities
Critical thinking skills
Management skills including, but not limited to, oversight of teams
Representative, outgoing and client focused
Ability to work in a fast-paced challenging environment of a growing company
Strong leadership skills
Excellent presentation and networking capabilities
Excellent organizational, negotiating and financial skills
Strong Business Acumen
Benefits
Competitive salaries and a comprehensive benefits package
Departmental Study/Training for furthering professional development
Mentoring opportunities
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Eligibility for our internal employee recognition programs for going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
About Allucent
Our mission is to help bring new therapies to light. When you work at Allucent, that means applying your unique skill set, expertise, and knowledge to build partnerships with our clients in their pursuit to develop new, life-improving treatments.
If you're passionate about helping customers develop new pharmaceuticals and biologics; have an entrepreneurial spirit; and ready to join other science, business, and operations leaders, we would love to get to learn more about how we can help each other grow.
Together we
SHINE.
find more information about our values.
Apply now!
If you’re ready to bring your passion for clinical development and business growth to Allucent, apply today or reach out to Ariane des Tombe (ariane.destombe@allucent.com ) for more information.
Disclaimers:
*Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes
#LI-AdT
Location: Milan, Italy; Rome, Italy
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.
We are looking for a Start-Up Associate II (SUA II) to join our A-team (hybrid*/remote) in Italy! The SUA coordinates and performs local site start-up activities of Allucent Study Start-up & Site Intelligence. This position executes essential document collection, Regulatory Authority (RA) and Independent Ethics Committee (IEC)/Institutional Review Board (IRB) submission/approval activities and acts as a main line of communication to RA/ IEC/ IRB as well as investigators and sites through the initial phase of a clinical study until the Site Initiation Visit.
In this role your key tasks will include:
Track relevant information, data, progress and milestones in CTMS and/or other tracking tools covering assigned Start-Up activities (as defined below)
Ensure planned dates are reliable and up to date in CTMS departments/study teams
File documents in the (e)TMF for which they are the document owner
Assist other Study Start-up team members with filing documents in the (e)TMF for which they are document owner
Assist in the preparation, compilation, submission and maintenance of regulatory documentation required by regulatory agencies for clinical trials at local level
Provide relevant documents in compliance with local regulation
Support review of technical, pre-clinical and clinical reports for regulatory submissions
Interact with regulatory authorities
Prepare and compile answers for questions raised by the regulatory agencies and submit the answers
Regularly check for updates on regulations, guidelines and procedures. Ensure these updates are communicated and circulated as appropriate
Support Global Regulatory Manager (GRM) and/or Global Submission Specialist (GSS) as needed
Prepare, compile, submit and maintain ethical requirements and documentation required by IEC/IRB for clinical trials at local level
Assist in providing and reviewing relevant documents in compliance with ethical requirements and per local legislation
Interact with IEC/IRB
Prepare and compile answers for questions raised by the IEC/IRB and submit the answers
Regularly check for updates on regulations, guidelines, and procedures. Ensure these changes and updates are communicated and circulated as appropriate
Assist in adapting country SIS/ISF to site-specific requirements
Provide country specific requirements to GSCM impacting site contracts’ process
Prepare, review, negotiate, and finalize Clinical Trial Agreements (CTAs), Letter of Indemnification (LOI), termination letters, budgets, and other site level agreements required for a clinical study
Negotiate within client approved contract and budget templates and negotiation parameters
Communicate with sites and internal personnel regarding the status of contracts and contract related documents
Arrange translation of the final country CTA template and/or final negotiated contracts, where applicable
Provide the final/draft CTA and site budget for submission, where required
Obtain site signature as well as Sponsor/Allucent signature, as applicable
Keep up to date with applicable local regulations impacting clinical trial contracts
Assist in preparing the site-specific Essential Document Package and sending to sites
Responsible for collection and first review of Essential Documents
Provide the Global Essential Document Reviewer with the collected documents for independent review
Follow up with the sites regarding all document discrepancies noted by the Global Essential Document Reviewer until resolution
Obtain authorization for the shipment of Investigational Product to the site
Track relevant information and data in CTMS and/or other tracking tools
Requirements
To be successful you will possess:
Life Science degree or equivalent qualification or certification in a related allied health profession from an appropriate accredited institution.
More than 2 years of experience in regulatory affairs in the pharmaceutical or biotechnology industry.
A thorough knowledge of the country or region competent authority submission and reporting requirements and guidelines.
A thorough understanding of the drug development process
Good oral and written communications skills - fluent in Italian and English.
Attention to detail.
Able to perform well as a team member.
Benefits
Benefits of working at Allucent include:
Comprehensive benefits package per location
Competitive salaries per location
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our
global offices
.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
#LI-BL1
Location: Sofia, Bulgaria
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.
We are looking for a Start-Up Associate Contractor to join our A-team (hybrid*/remote) for
up to 0.5 Fte
! The SUA coordinates and performs local site start-up activities of Allucent Study Start-up & Site Intelligence. This position executes essential document collection, Regulatory Authority (RA) and Independent Ethics Committee (IEC)/Institutional Review Board (IRB) submission/approval activities and acts as a main line of communication to RA/ IEC/ IRB as well as investigators and sites through the initial phase of a clinical study until the Site Initiation Visit.
In this role your key tasks will include:
Track relevant information, data, progress and milestones in CTMS and/or other tracking tools covering assigned Start-Up activities (as defined below)
Ensure planned dates are reliable and up to date in CTMS departments/study teams
File documents in the (e)TMF for which they are the document owner
Assist other Study Start-up team members with filing documents in the (e)TMF for which they are document owner
Assist in the preparation, compilation, submission and maintenance of regulatory documentation required by regulatory agencies for clinical trials at local level
Provide relevant documents in compliance with local regulation
Support review of technical, pre-clinical and clinical reports for regulatory submissions
Interact with regulatory authorities
Prepare and compile answers for questions raised by the regulatory agencies and submit the answers
Regularly check for updates on regulations, guidelines and procedures. Ensure these updates are communicated and circulated as appropriate
Support Global Regulatory Manager (GRM) and/or Global Submission Specialist (GSS) as needed
Prepare, compile, submit and maintain ethical requirements and documentation required by IEC/IRB for clinical trials at local level
Assist in providing and reviewing relevant documents in compliance with ethical requirements and per local legislation
Interact with IEC/IRB
Prepare and compile answers for questions raised by the IEC/IRB and submit the answers
Regularly check for updates on regulations, guidelines, and procedures. Ensure these changes and updates are communicated and circulated as appropriate
Assist in adapting country SIS/ISF to site-specific requirements
Provide country specific requirements to GSCM impacting site contracts’ process
Prepare, review, negotiate, and finalize Clinical Trial Agreements (CTAs), Letter of Indemnification (LOI), termination letters, budgets, and other site level agreements required for a clinical study
Negotiate within client approved contract and budget templates and negotiation parameters
Communicate with sites and internal personnel regarding the status of contracts and contract related documents
Arrange translation of the final country CTA template and/or final negotiated contracts, where applicable
Provide the final/draft CTA and site budget for submission, where required
Obtain site signature as well as Sponsor/Allucent signature, as applicable
Keep up to date with applicable local regulations impacting clinical trial contracts
Assist in preparing the site-specific Essential Document Package and sending to sites
Responsible for collection and first review of Essential Documents
Provide the Global Essential Document Reviewer with the collected documents for independent review
Follow up with the sites regarding all document discrepancies noted by the Global Essential Document Reviewer until resolution
Obtain authorization for the shipment of Investigational Product to the site
Track relevant information and data in CTMS and/or other tracking tools
Requirements
To be successful you will possess:
Life Science degree or equivalent qualification or certification in a related allied health profession from an appropriate accredited institution.
More than 5 years of experience in regulatory affairs in the pharmaceutical or biotechnology industry.
Experience with contract negotiation.
A thorough knowledge of the country or region competent authority submission and reporting requirements and guidelines.
A thorough understanding of the drug development process
Good oral and written communications skills - fluent in Bulgarian and English.
Attention to detail.
Able to perform well as a team member.
Disclaimers:
*Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our
global offices
.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
#LI-BL1
Location: United States
Allucent is a full-service contract research and development organization with international resources dedicated to helping pharmaceutical and biotechnology companies efficiently and expeditiously navigate the regulatory approval process in order to bring new drugs, biologics, and medical devices to the people who need them. Allucent is a non-laboratory environment.
The
Sr
.
Director, Business Development
is responsible for managing and leading sales, acquisition and account management from prospective new and existing clients, using ethical sales methods and relationship building to optimize Allucent’s quality of services, business growth, and client satisfaction.
Location:
United States (all regions); Remote with travel (30-60%)
Responsibilities:
Support Leadership by contributing to the identification, development and implementation of the business strategy for BD
Achieve or exceed annual sales targets to drive our company sales goals
Proactively identify, qualify and develop both new and existing clients and business opportunities in assigned territories
Coordinate and drive business opportunities along the sales cycle from lead generation, CDA, RFI/RFP, bid defense, award, through contract execution
Ensure and maintain deep understanding of the market including competitors, clients/leads, industry trends to appropriately sell our services
Maintain frequent personal contact and outreaches with leads and clients via email, calls, meetings, visits, meetings at conferences · Build and foster relationships with key decision-makers of new and existing clients
Obtain in-depth understanding of the client’s organization to match and leverage (changing) client’s needs with our services to gain RFPs
Proactively seek ways to build sales pipeline and grow our company’s client base focused on small and emerging biopharma
Coordinate, drive and host client meetings and bid pursuits
Provide guidance and insights of client needs, wishes and expectations to appropriate leadership, Proposals and Contracts (PAC), Legal teams to ensure winning proposal/bid strategies
Support preparation of proposals
Responsible for contract negotiations and closing of sales
Follow-up lost proposals and bid defenses to gain competitive feedback and areas of improvement for Allucent, both external/internal
Maintain day-to-day sales administration activities in a detailed and timely manner in our Customer Relationship Management (CRM) system Salesforce
Demonstrate a strong work ethic and represent Allucent with high integrity, ethics, honesty, loyalty, and professionalism at all times.
Maintain high professional standards in the communication with clients to build and maintain a good Allucent reputation
Adequately transfer to operational departments upon (verbal) award and signed contracts as per BD Handoff
Collaborate and ensure open communication with operational departments to match clients’ needs and demands with internal Allucent capabilities and offers for change orders and new opportunities
Report sales activities to Manage
Contribute to other areas of business as required.
Requirements
Bachelor’s or Master’s degree in life sciences or business
Minimum 5 years of demonstrated, successful business development experience in the life sciences, pharmaceutical, and/or biotech industries
Proven track record in consistently achieving or exceeding annual sales targets.
Ability to identify client needs and new business opportunities
Strong communication and networking capabilities · Strong presentation skills · Excellent organizational and financial skills
Strong written and verbal communication skills including good command of English language and applicable additional languages for assigned territories
Ability to build a productive territory and qualitative pipeline
Strong prospecting and nurturing skills
Professional presence, outgoing and client focused
Effective at problem solving, strategic thinking and conflict resolution
Ability to work in a fast-paced challenging environment of a growing company
Administrative proficiency
Proficiency with various computer applications such as Word, Excel, and PowerPoint
Ability to use the CRM system Salesforce
Good knowledge of GxP
Understanding of GDPR/HIPAA and applicable (local) regulatory requirements
Benefits
Comprehensive benefits package per location
Competitive salaries per location
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Opportunity for remote/hybrid* working depending on location
Leadership and mentoring opportunities
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Access to online soft-skills and technical training via internal platforms
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our policy encourages a dynamic work environment, prescribing a minimum of 2 days in office per week for employees within reasonable distance from one of our global offices.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
#LI-Remote #LI-DE1
Location: United States
Bring your monitoring expertise to the forefront of innovation.
We are looking for a
Clinical Research Associate (CRA)
to join our A-team (remote; with travel). As a
CRA
at Allucent, you will independently control and monitor investigational sites, pro-actively detect issues, provide solutions to ensure clinical studies are performed according to the trial protocol and in compliance with SOPs, applicable regulations, and the principles of Good Clinical Practice.
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe. At Allucent we are big enough to deliver and small enough to care. We know all our colleagues by name and work together as a team to make everyone SHINE.
The role
As a
CRA
, you will take the lead on monitoring activities, owning your sites and relationships with investigators. You’ll be the bridge between sponsor and site, ensuring trial integrity while being supported by a collaborative, experienced team. You will be a mentor for junior team members and contribute to grow our success. You will travel throughout the United States.
Therapeutic Areas:
Oncology, Cell & Gene Therapy, and/or Neuroscience
Preferred location:
West Coast, USA
Main responsibilities:
Independently manage all aspects
of monitoring for assigned clinical trials across study phases, including site initiation, routine monitoring, and close-out visits.
Ensure compliance
with protocols, GCP, ICH, SOPs, and applicable regulatory requirements.
Build strong site relationships
, acting as a primary point of contact and ensuring high-quality data collection.
Identify and resolve site issues
, escalating as needed to maintain trial integrity and patient safety.
Mentor and support junior CRAs
, sharing knowledge and best practices.
Requirements
Who are we looking for:
You’re an experienced CRA / monitor ready to take the next step with a company that truly values your expertise and independence. You thrive in an agile, collaborative environment and want to be part of a team making a real impact.
Preferred Location: West Coast, United States
Therapeutic Areas:Oncology, Cell & Gene Therapy, and/or Neuroscience
Experience leading monitoring activities in complex trials with a minimum of at least 3-5 years’ experience.
Experience in complex therapeutic areas such as cell and gene therapy, radiopharmaceutical preferred.
Strong understanding of ICH-GCP and regulatory guidelines.
Clear and confident communicator in English.
Comfortable working independently and managing priorities.
Willingness to travel throughout the United States, as required.
Effective clinical monitoring skills (all kind of visits mastered)
Benefits
Benefits of working at Allucent include:
Comprehensive benefits package per location
Competitive salaries per location
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Opportunity for remote/hybrid* working depending on location
Leadership and mentoring opportunities
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Access to online soft-skills and technical training via internal platforms
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our policy encourages a dynamic work environment, prescribing a minimum of 2 days in office per week for employees within reasonable distance from one of our global offices.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
#LI-TCW #LI-remote
Location: Ta' Xbiex, Malta; Limassol, Cyprus
Join COLIBRIX ONE – Innovating the Future of Payments
At
COLIBRIX ONE*
, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:
Global card processing
Digital wallet infrastructure
Cross-border merchant accounts
Alternative payment methods (APMs)
Corporate accounts for legal entities
We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.
At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.
About the Role
The Head of Business Accounts organizes, manages, and coordinates the work of the department to ensure high-quality customer service, effective communication with clients, and the availability of the company’s services or products. Ensures that customer service processes comply with the company’s standards and strategic objectives.
Key Responsibilities
Lead and develop the corporate client department, covering sales, onboarding, account management, and client success
Own the department’s revenue, client acquisition, and retention targets
Build and execute the go-to-market strategy for corporate payment and account solutions
Develop and grow the client portfolio: attract new corporate clients and expand relationships with existing ones
Own the sales pipeline, from lead generation to onboarding, including forecasting and reporting to management
Work with Product, Compliance, and Operations to shape new services, pricing, and solutions based on client needs and market feedback
Define and continuously improve client processes, from first contact to onboarding and ongoing relationship management
Analyze commercial and client metrics (revenue per client, conversion, churn, client satisfaction) and prepare reports for management
Ensure high-quality service for key clients, including escalated inquiries and complaints
Build, coach, and motivate a high-performing team
What you need to succeed in this role
5+ years of experience in business development and active sales of financial services
At least 2-3 years of people management experience
Excellent command of English and other languages is an advantage
Proficiency in working with customer service systems (CRM) and office software
Ability to analyze data and make well-founded decisions
Excellent communication, organizational, and problem-solving skills
Strong orientation toward results and customer needs
What we offer
Opportunity to shape the future of fintech solutions within a growing company
Collaborative, horizontal team structure that values your expertise and ideas
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary and benefits package
* Employment will be offered by Mellifera Kartiera Limited, registration number C107685, legal address: Villa Malitah, Mediterranean Street, The Village, St. Julians, STJ 1870, Malta, which is part of the group of companies operating under the COLIBRIX ONE brand. COLIBRIX ONE is a brand representing a group of legal entities, including Mellifera Kartiera Limited, Colibrix Limited, and Mellifera Operations Limited. While this position is offered within Mellifera Kartiera Limited, the employer reserves the right to offer employment through another legal entity within the group.
Location: Sarajevo, Bosnia and Herzegovina
D-ploy is an
IT
and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We deliver innovative
IT
services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
We are currently looking for an
IT
Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo.
Tasks and Responsibilities
Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
Act as the primary onsite point of contact for end-user IT issues
Troubleshoot incidents and service requests via ticketing system (ServiceNow)
Deliver prompt and professional user support (desk-side and remote)
Document all activities and resolutions accurately in the ticketing system
Support IT onboarding for new employees (equipment setup, user guidance)
Maintain and contribute to knowledge base documentation
Support continuous service improvement initiatives
Requirements
Fluent English and Bosnian/Croatian/Serbian (written and spoken)
Minimum 2+ years of experience in IT support / onsite support role
Strong troubleshooting skills in Windows environment and standard IT tools
Experience with ticketing systems (e.g., ServiceNow)
Excellent communication and customer-oriented mindset
Ability to work independently in an onsite client environment
Well-organized, reliable, and detail-oriented
Experience in regulated environments (e.g., GxP) is a plus
Ability to provide a clean criminal record extract (not older than 3 months)
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA? Join us and help deliver IT where it counts.
Location: Belgrade, Serbia
D-ploy is an
IT
and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We deliver innovative
IT
services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
We are currently looking for an
IT
Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo.
Tasks and Responsibilities
Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
Act as the primary onsite point of contact for end-user IT issues
Troubleshoot incidents and service requests via ticketing system (ServiceNow)
Deliver prompt and professional user support (desk-side and remote)
Document all activities and resolutions accurately in the ticketing system
Support IT onboarding for new employees (equipment setup, user guidance)
Maintain and contribute to knowledge base documentation
Support continuous service improvement initiatives
Requirements
Fluent English and Serbian/Bosnian/Croatian/ (written and spoken)
Minimum 2+ years of experience in IT support / onsite support role
Strong troubleshooting skills in Windows environment and standard IT tools
Experience with ticketing systems (e.g., ServiceNow)
Excellent communication and customer-oriented mindset
Ability to work independently in an onsite client environment
Well-organized, reliable, and detail-oriented
Experience in regulated environments (e.g., GxP) is a plus
Ability to provide a clean criminal record extract (not older than 3 months)
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA? Join us and help deliver IT where it counts.
Location: Kuala Lumpur, Malaysia; Singapore
About Intellect
Intellect is the global leader in mental health benefits, trusted by the world’s most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100 countries and languages, making mental health support truly accessible across borders and cultures.
Our platform powers the mental wellbeing of workforces at hundreds of Fortune 500 and major companies, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility.
Driven by our mission to build the world’s most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes and transformative care experiences.
We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors.
The Role
The Director of Sales, Asia will drive Intellect’s enterprise sales growth across our core Asian markets through direct sales and strategic alliances.
This is a hands-on leadership role with accountability for regional sales performance and an individual new business revenue target. You will lead and develop a team of Account Executives and SDRs while personally originating, owning and closing a focused portfolio of strategic enterprise opportunities.
We are looking for a strong enterprise seller and people leader who understands how to win complex deals, lead competitive RFPs and build trusted relationships with C-suite decision-makers. You should be equally comfortable setting market priorities, coaching a salesperson, leading an executive presentation and negotiating a contract.
You will work closely with Marketing, Revenue Operations and Partnerships to shape our sales go-to-market strategy, strengthen commercial discipline and build repeatable routes to growth. You will also partner with Clinical, Operations, Product and Finance to ensure our proposals deliver value for customers and are commercially sustainable.
Your Responsibilities
1. Revenue Ownership & Enterprise Selling
Own regional new business sales performance, translating revenue targets into clear market priorities, account plans and execution.
Carry an individual new business revenue target and personally own a focused portfolio of strategic deals through the full sales cycle, from prospecting and discovery to negotiation, contracting and close.
Build qualified pipeline through targeted outreach, executive networks, referrals and partner channels, alongside Marketing and SDR-led activity.
Navigate complex buying groups, uncover customer priorities, develop compelling business cases and secure access to economic buyers and executive sponsors.
Build and deepen relationships with CHROs, Chief People Officers, Total Rewards and Benefits leaders, and other senior stakeholders involved in enterprise buying decisions.
2. Sales Team Leadership & Development
Lead, coach and develop Account Executives and SDRs, setting clear expectations for pipeline creation, opportunity progression and revenue delivery.
Run effective pipeline reviews, deal reviews and individual coaching, identifying performance gaps early and taking action to address them.
Develop the team’s capabilities in discovery, stakeholder mapping, multithreading, value articulation, executive engagement and negotiation.
Establish clear account and territory ownership; help shape hiring, team structure and incentives as the business scales.
Build a culture of accountability, collaboration and high performance through direct feedback, recognition and timely performance management.
3. RFP Leadership & Complex Deal Strategy
Lead priority enterprise RFPs and tenders end to end, including bid qualification, go/no-go decisions, win strategy, proposal development, presentations and commercial negotiations.
Build each bid strategy around the customer’s priorities, evaluation criteria, competitive landscape and Intellect’s differentiated value.
Coordinate solution specialists and cross-functional contributors to deliver accurate, compelling proposals on time, with clear ownership of deliverables.
Lead customer engagement throughout the process, navigating procurement requirements and aligning stakeholders around the proposed solution.
Use win/loss reviews to improve bid selection, sales execution, proposals and competitive positioning.
4. Go-to-Market Strategy & Marketing Collaboration
Shape and execute the sales go-to-market strategy across Asia, prioritising markets, industries, customer segments and direct versus partner-led routes.
Partner with Marketing on target account selection, account-based campaigns, events and demand generation, with shared focus on qualified pipeline and revenue outcomes.
Establish clear lead handovers and follow-up standards, using conversion data and sales feedback to improve lead quality and campaign effectiveness.
Work with Marketing and Product to sharpen enterprise positioning, value propositions and sales narratives based on customer insights and competitive intelligence.
Translate market feedback into practical recommendations on offerings, packaging and growth opportunities.
5. Alliances & Ecosystem-Led Growth
Work with the Partnerships team to turn broker, insurer and other strategic relationships into qualified enterprise pipeline and revenue.
Develop joint account plans and sales initiatives that improve access to priority customers and markets.
Lead sales execution for agreed alliance-led opportunities, coordinating partner introductions, joint pitches and negotiations.
Establish clear opportunity ownership and handovers with Partnerships, aligning direct and partner-led activity to avoid channel conflict.
Evaluate alliance-led sales activity through pipeline quality, conversion and revenue contribution.
6. Revenue Operations & Commercial Discipline
Partner with Revenue Operations to strengthen the foundations for scale: CRM standards, pipeline stages, qualification criteria, forecasting, account planning and performance reporting.
Own adoption of these standards within Sales, maintaining accurate opportunity data, realistic forecasts and clear next steps.
Use pipeline coverage, conversion, sales cycle and productivity data to identify bottlenecks and improve performance; build repeatable playbooks across priority segments.
Help shape pricing, packaging and deal structures with Finance and relevant teams, balancing customer value, competitiveness, delivery requirements and sustainable margins.
Lead deal negotiations within agreed approval frameworks and ensure effective handovers to Client Success and Operations, with clear customer commitments and ownership of follow-on opportunities.
Requirements
Proven Enterprise Sales Leader
You have a track record of delivering B2B new business growth and leading sales teams against clear revenue targets. You have personally originated and closed complex enterprise deals and can explain your contribution to those wins.
Hands-On Player-Coach
You enjoy leading a team while continuing to own and close your own opportunities. You can balance personal selling with coaching, delegate effectively and step into team deals without creating confusion over ownership.
Experienced RFP Leader
You have led and won competitive enterprise RFPs or tenders. You bring sound judgment on which bids to pursue, how to differentiate a proposal and how to coordinate teams through demanding timelines and commercial negotiations.
Strong Enterprise Seller & Executive Relationship Builder
You understand long, multi-stakeholder sales cycles, from discovery and business case development through procurement, legal review and contracting. You can engage credibly with C-suite leaders, develop executive sponsors and build new relationships through outreach, networks and partner introductions.
Disciplined Sales Operator
You understand pipeline generation, qualification, forecasting, territory planning, sales methodologies and performance management. You use data to improve decisions and execution, supported by sound judgment and a close understanding of your customers.
Commercially Strategic & Collaborative
You bring strong judgment on market priorities, pricing, positioning and deal economics. You work effectively with Marketing, Revenue Operations, Partnerships and delivery teams, aligning different perspectives around clear commercial outcomes.
Experienced Across Asian Markets
You have meaningful experience in Asian enterprise markets and understand differences in buying behaviour, procurement practices and market maturity. Experience across Singapore and other major Asian markets is strongly preferred.
Experience in enterprise SaaS, HR technology, employee benefits, healthcare, insurance, professional services or another complex B2B category is advantageous. Direct mental healthcare experience is not required.
Builder Mindset & Mission Alignment
You are comfortable in a growing business where processes continue to evolve. You bring structure, take ownership and adapt as you learn. You are motivated by expanding access to quality mental healthcare while building a commercially sustainable business.
What Success Looks Like
Delivery against regional and individual new business revenue targets.
A healthy enterprise pipeline, stronger conversion and reliable forecasting.
Strategic enterprise and RFP wins on commercially sound terms.
A capable, accountable sales team with improving productivity and performance.
Measurable pipeline and revenue from alliance-led sales.
Repeatable sales practices and effective collaboration across the teams supporting growth.
Benefits
Why You’ll Love Working With Us:
Global company
– work in a diverse environment with people from nearly 20 countries
Generous leave policy
– time off to rest and recharge
Christmas week off
– company-wide break during Christmas, separate from annual leave
Birthday leave
– enjoy a day off on your birthday
Quarterly mental health days
– one day off every quarter to focus on your wellbeing
Flexible work arrangements
– work in a way that suits your lifestyle and goals
Work-life balance
– a culture that values personal time and long-term wellness
Medical coverage
– comprehensive insurance for peace of mind
Performance bonus
– high performance is recognised and rewarded
Development budget
- annual allowance to support your professional development
Mental health support
– premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Socials
and communities
– regular non-work events/activities to connect and have fun together
Location: Argentina; Mexico; Colombia; Uruguay; Honduras
We are seeking an experienced
Project BIM Lead
to set up and manage Revit models for building engineering projects, providing the technical foundation designers and engineers need to develop building systems efficiently.
You will work closely with our BIM Department Manager while independently supporting multiple project teams. This position centers on
Revit model setup, ongoing model management, and technical support
, with building systems design experience considered a plus.
Key Responsibilities
Set up initial Revit models for designers and engineers to begin design and building systems layouts.
Configure project templates, linked models, coordinates, levels, grids, worksets, views, and sheets according to project requirements.
Manage and maintain Revit models throughout the project lifecycle, ensuring consistent organization and reliable performance.
Support project teams with Revit troubleshooting, model maintenance, and best practices.
Manage worksharing workflows and coordinate updates to linked architectural, structural, and MEP models.
Collaborate with the BIM Department Manager to apply company BIM standards and establish project-specific workflows.
Review model health and resolve issues that affect team productivity or model usability.
Independently prioritize BIM support needs across multiple projects and deadlines.
Identify opportunities to improve model setup, documentation workflows, and team efficiency.
Requirements
Extensive experience using Autodesk Revit, ideally
8 or more years
.
Advanced knowledge of Revit project setup, model management, worksharing, and troubleshooting.
Demonstrated experience preparing and maintaining models used by multidisciplinary design or engineering teams.
Strong understanding of linked models, shared coordinates, worksets, templates, and view management.
Ability to work independently while collaborating closely with a BIM manager and project teams.
Strong organizational, communication, and problem-solving skills.
Attention to detail and the ability to manage competing project priorities.
Preferred Qualifications
Proficiency in AutoCAD.
Experience supporting mechanical, electrical, and plumbing engineering teams.
Building systems design experience.
Familiarity with Autodesk Construction Cloud or BIM 360.
Autodesk Revit certification.
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Highly competitive compensation.
Location: Efkarpia, Greece
We are looking for a
Pricing Specialist
to join our team in Thessaloniki and play a key role in ensuring the effective implementation and alignment of Pricing policies across Alumil Group.
In this role, you will work closely with stakeholders across the Sales Division, combining strong analytical skills with a solid understanding of pricing principles and commercial data. You will gather, analyze, and interpret pricing, cost, and market data to identify trends, opportunities, and actionable insights that support better commercial decisions.
Your day-to-day work will involve working with complex datasets, translating numbers into meaningful insights, and supporting the implementation of the Group's Pricing Strategy.
Key Responsibilities
Manage, maintain, and regularly update Pricing policies and guidelines across Alumil Group.
Collect, consolidate, and analyze cost, pricing, sales, and market data to identify trends, patterns, and opportunities.
Partner closely with the Sales Division and internal stakeholders to address pricing-related topics and support commercial decision-making.
Develop and maintain reports and dashboards that provide clear and actionable pricing insights.
Use Power BI to visualize data, enhance reporting capabilities, and communicate key findings effectively.
Manage and update pricing-related data within the SAP SD module, ensuring data accuracy and consistency.
Monitor pricing performance and contribute to the continuous improvement of pricing processes and methodologies.
Analyze customer behavior, preferences, and purchasing patterns to identify opportunities for pricing optimization.
Translate complex data structures and analytical findings into clear, business-oriented recommendations.
Support the implementation and continuous improvement of the Alumil Group Pricing Strategy.
Requirements
Bachelor's degree in Business Administration, Economics, Finance, Statistics, Data Analytics, or a related field
MSc in Data Analysis, Costing or MBA will be appreciated
2–5 years of relevant professional experience in Pricing, Commercial Analysis, Business Analysis, Sales Operations, Revenue Management, or a similar analytical role
Strong Excel skills, including the ability to work with large datasets, advanced formulas, PivotTables, and data analysis
Hands-on experience with Power BI and data visualization
Experience working with SAP, ideally within the SAP SD module, will be considered a strong advantage
Strong analytical and problem-solving skills, with the ability to identify patterns and translate data into actionable insights
Excellent attention to detail and a strong focus on data accuracy
Ability to work effectively with multiple stakeholders, particularly within Sales and Commercial functions
Strong communication skills and the ability to present analytical findings in a clear and concise way
Very good command of English, both written and spoken
Benefits
Provision of private life & health insurance
Annual performance bonus
Continuous learning and support
Custom onboarding plan
This is an opportunity to take on a high-impact pricing role within an international Group, working at the intersection of data, commercial strategy, and sales.
You will have the opportunity to contribute directly to the evolution of pricing practices across Alumil Group while working with powerful analytical tools such as Excel, Power BI, and SAP.
ALUMIL opposes any form of discrimination, unequal behaviour or treatment, and any violation of human rights, and is committed to ensuring equal opportunities in employment. In the recruitment and evaluation of employees, it does not discriminate on the grounds of race, sex, gender identity or gender expression, religion, age, disability, sexual orientation, nationality, political beliefs, social or national origin, or descent.
ALUMIL complies with the statutory provisions strengthening the application of the principle of equal pay for men and women for equal work or work of equal value (Law 5316/2026). The selection process is gender-neutral, and recruitment procedures are conducted in a non-discriminatory manner. Candidates are assessed solely on the basis of objective, job-related criteria.
Every candidate has the right to be informed, in writing or orally, of the pay range for the position prior to the job interview. The pay range has been determined on the basis of objective, gender-neutral criteria, free of any other form of discrimination, in accordance with the company’s pay structure.
Salt Lake City, Utah, United States
УдалённоLondon, United Kingdom; France; Italy; Netherlands; Portugal
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