Вакансии

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Beneficial Deployments Beneficial Deployments ensures AI reaches and benefits the communities that need it most. We partner with nonprofits, governments, and mission-driven organizations to deploy Claude in education, global health, economic mobility, and life sciences. About the Role: We're looking for a Partnerships Manager to help extend Anthropic's health work into US public health. Building on our existing global health portfolio, you'll help shape how we engage the US public health system and manage a set of partnerships across federal, state, and local levels. Because this is an emerging area for the team, the role blends partnership management with meaningful contribution to strategy. The right person combines credibility in the US public health ecosystem, enough technical fluency to be a real thought partner on AI deployment, and comfort operating in a space that's still taking shape. This role is distinct from our Account Executive function: while AEs drive scaled adoption of Anthropic's core products, Partnership Managers build deep partnerships that require custom deployments, research collaboration, and hands-on program design. You'll work with a smaller portfolio of flagship partners where the goal is driving impact metrics and creating learnings that benefit the broader ecosystem. Responsibilities: Contribute to Anthropic's US public health strategy, working closely with the team lead to identify priority partners and use cases and bringing field insights back to inform our broader health work Own a portfolio of flagship deployments, coordinating with Applied AI, product, policy, and GTM teams to deliver impact Source, evaluate, and onboard new partners; structure engagements that work within government procurement, data governance, and privacy constraints Translate partner needs into deployment plans that account for legacy systems and workforce realities Support the creation of shared resources and digital public goods that help the broader field use AI responsibly Build the evidence base by partnering with academic and evaluation organizations to study what works Represent Anthropic at public health convenings and with funders and policymakers Help shape team processes as we grow this area; hand off opportunities better suited to scaled sales or public sector motions Travel to partner sites and to SF headquarters every ~6 weeks for those based outside SF (~20% travel) You Might Be a Good Fit If You Have: 10+ years of experience in US public health, health policy, or public sector health innovation 5+ years managing external partnerships, multi-stakeholder initiatives, or programs that span government and civil society Deep relationships and credibility in the US public health ecosystem — you know the key players at CDC, state health departments, major schools of public health, and the foundations that fund this work A working understanding of how federal, state, and local public health agencies operate, fund programs, and adopt new technology Technical fluency to engage credibly on AI concepts, understand LLM capabilities and limitations, and partner effectively with technical teams Experience building programs or portfolios in early-stage environments where the playbook is still being written High agency and comfort with ambiguity; you thrive when the playbook doesn't exist yet A genuine drive to strengthen the public health system and the communities it serves An MPH or related credential Strong Candidates May Also Have: Experience inside a federal or state health agency (CDC, HHS, a state DOH) or at an organization that works closely with them Background in epidemiology, ideally with hands-on surveillance experience at a state, local, or federal health agency Experience working in a global context Experience at a healthtech company, AI organization, or in a product-adjacent role The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $215,000 — $300,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Strategic Account Executive at Anthropic, you’ll drive adoption of safe, frontier AI by securing strategic deals with top enterprises, unlocking new value streams throughout their business. You’ll leverage your consultative sales expertise to propel revenue growth while becoming a trusted partner to customers, helping them embed and deploy AI while uncovering its full range of capabilities. In collaboration with GTM, product, and marketing teams, you’ll continuously refine our value proposition, sales methodology, and market positioning to ensure differentiated value across the landscape. The ideal candidate will have a passion for developing new market segments, pinpointing high-potential opportunities, and executing strategies to capture them. By driving deployment of Anthropic's emerging products, you will help enterprises obtain new capabilities while also advancing the ethical development of AI. Responsibilities: Win new business and drive revenue for Anthropic. Find your way to the right people at prospective customers, educate them about LLMs, and help them succeed with Anthropic. You’ll own the full sales cycle, from first outbound to launch Design and execute innovative sales strategies to meet and exceed revenue quotas. Analyze market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities, partnerships, and campaigns Spearhead market expansion by pinpointing new customer segments and use cases. Collaborate cross-functionally to differentiate our offerings and sustain a competitive edge Inform product roadmaps and features by gathering customer feedback and conveying market needs. Provide insights that strengthen our value proposition and enhance the customer experience Continuously refine the sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimize sales productivity and consistency You may be a good fit if you: 7-10+ years of enterprise sales experience driving adoption of emerging technologies with a consultative, solutions-oriented sales approach A track record of managing complex sales cycles and securing strategic deals by understanding multifaceted technical requirements and crafting tailored solutions Demonstrated ability to navigate dynamic stakeholder ecosystems, building consensus and providing innovative solutions to disparate groups Extensive experience negotiating highly complex, customized commercial agreements with multiple stakeholders Proven experience exceeding revenue targets in fast-paced organizations by effectively managing an evolving pipeline and sales process Excellent communication skills and the ability to present confidently and build connections across all customer levels, from ICs to C-level executives A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely Deadline to apply: None. Applications will be reviewed on a rolling basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $380,000 — $450,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: London ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: As our People Operations Generalist for the UK, you’ll own day-to-day People Operations for our growing UK team. Reporting to our People Lead, Europe, you’ll be the go-to person for UK employees and managers, with ownership across the employee lifecycle, from onboarding and payroll coordination to employee changes and offboarding. You’ll bring strong UK People Operations expertise, help build scalable processes, and partner with the broader People team on global programs. You’ll also help run the day-to-day London office and work closely with Recruiting on the final stages of the UK candidate experience, including onsite interview coordination and candidate support. Things move fast at Modal, and priorities change as we grow. We’re looking for someone flexible and hands-on who’s happy to jump in, figure things out, and take on whatever needs doing across your area. WHAT YOU’LL WORK ON: - Own day-to-day People Operations for our UK employees, including onboarding, employee changes, leave, documentation, and offboarding - Act as the first point of contact for UK employees and managers, escalating more complex matters as needed - Partner with payroll, benefits, pension, and other external providers to ensure smooth UK administration - Keep employee data, documentation, and People processes accurate, compliant, and up to date - Build and improve UK People processes, policies, and self-service resources as we scale - Execute global People programs locally, ensuring they work effectively for our UK team - Own day-to-day office operations in London, collaborating with internal partners (like the Workplace team!) and third-party vendors - Coordinate onsite interviews and the final stages of the candidate experience for UK hires - Plan and support local employee events and initiatives YOU MAY BE A FIT IF: - You have 5+ years of People Operations or HR experience, ideally at multiple fast-growing companies at a similar stage of growth - You have strong knowledge of UK People Operations and employment practices, including payroll, benefits, pensions, and employee lifecycle processes - You’re comfortable working independently and taking ownership, with the judgment to know when to escalate or bring in additional expertise - You’re highly organized and detail-oriented, comfortably managing multiple priorities in a fast-moving environment - You have strong written and verbal communication skills and a high level of discretion when handling sensitive employee matters - You take a hands-on, flexible approach: you’re comfortable figuring things out, building processes from scratch, and jumping into whatever needs doing - You’re based in London and comfortable working from the office five days a week (life happens, of course!) NICE-TO-HAVE: - Experience with office operations, workplace, or recruiting coordination

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of Account Executives (AEs) who will be hunting, pitching, and closing new business for Ramp. You will be responsible for 1:1 coaching, mentoring, and strategy development, working closely with leaders across Sales, Marketing, Product, and the executive team to drive positive outcomes for this segment. As a key member of the sales leadership team, you will have the opportunity to help build and refine Ramp’s sales development motion. WHAT YOU'LL DO - Manage, develop and execute career development and leadership plan for a group of Account Executives and provide daily 1:1 mentoring and coaching - Set and maintain a high-performing culture and morale by overseeing the daily activities and quota performance management of individual AEs to ensure key performance metrics are met - Hire and train new AEs on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays) - Strategize with sales and marketing counterparts on pipeline and prospecting initiatives to meet company objectives - Build dashboards and report on customer and team performance and forecast to senior leadership - Improve team output and efficiency over time by optimizing systems and processes - Build and execute on pipeline with new clients and partners to run the end-to-end sales process - Establish a library of playbook resources for the AE team - Partner with Ops to create and polish existing metrics that evaluate the individual and team’s performance - Represent the AE team cross-functionally with leaders of other departments WHAT YOU’LL NEED - Minimum 5 years of quota carrying sales experience as an individual contributor - Minimum 3 years of experience building and leading successful, high-performing sales teams - Demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies, and history of consistently performing above quota in an outbound sales environment - Passion and excitement for hiring, with a thoughtful approach to team planning and development - Experience working cross-functionally to build successful top of the funnel activities to drive more pipeline; Strong collaboration and influencing skills demonstrated through excellent communication and presentation skills - Ability to articulate contractual, technical, and financial value points to customers, including executive leaders - Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel) and familiarity with email and call automation platforms - Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency NICE TO HAVES - Experience with financial services sales in a full-cycle sales role - Financial services or Fintech experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Serbia; Spain; Budva, Montenegro; Portugal; Poland Action1 is an autonomous patch management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes, it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party application patching, Action1 helps organizations eliminate routine work, reduce ransomware and security risks, and protect the digital employee experience. It provides real-time vulnerability assessment and remediation across remote and on-site endpoints without requiring a VPN, while peer-to-peer patch distribution reduces bandwidth use on local networks. In 2026, Action1 was recognized as the fastest-growing founder-led cybersecurity company in America on the Inc. 5000. Action1 is led by industry veterans Alex Vovk and Mike Walters, American entrepreneurs who founded Netwrix, which has grown into an industry-leading, multibillion-dollar cybersecurity company. We are looking for a Dev Manager to lead the engineering team responsible for Executive Reporting. You will combine engineering leadership with hands-on technical expertise to help customers understand patching and vulnerability trends over time through reliable reports and dashboards. What you'll do: Lead and develop a team of engineers, providing technical direction, mentoring, and regular feedback. Own delivery outcomes within the agreed scope, provide practical estimates, and make capacity and priority trade-offs visible. Work with Product Management and the EVP to define priorities and translate customer needs into executive reporting capabilities. Oversee the design, development, and operation of reporting capabilities, including: - Historical reporting on patches and vulnerabilities. - The Enterprise Reports Engine and reusable report execution capabilities. - Dashboard services for presenting trends and status to decision-makers. - Data aggregation and consistent calculation of reporting metrics. - Report generation, scheduling, and export workflows. Guide technical decisions within the assigned domain, from solution design through development and production rollout, while coordinating cross-cutting architecture and security decisions with their designated owners. Establish clear definitions for metrics, reporting periods, data freshness, and missing data so customers can interpret results accurately. Coordinate with Product Value and core engineering teams on source data, reporting content, access controls, and shared infrastructure. Own automated pipelines for building, testing, validating, and deploying reporting services. Improve reporting accuracy, query performance, reliability, and observability as customer data volumes grow. Apply AI technologies where they improve reporting development, validation, or interpretation. Requirements What we're looking for: Experience leading software engineers and owning the delivery and operation of production systems. Strong software engineering fundamentals and the ability to contribute to technical problem-solving. Excellent knowledge of Node.js, JavaScript, and TypeScript. Experience building and operating AWS services in production. Hands-on experience with reporting platforms, analytics services, or data-intensive applications. Proficiency in SQL and experience with data modeling, aggregation, and query performance. Understanding of historical data, metric consistency, and data-quality validation. Strong communication skills and the ability to align engineering work with product priorities. Professional working proficiency in English for leading an English-speaking team and collaborating across functions. Nice to have: Experience writing automated tests for data pipelines, reporting calculations, and report generation. Experience with dashboard engines, scheduled reporting, and large data exports. Experience with patch management or vulnerability reporting. Experience with runtime isolation and sandboxing for sensitive execution. Experience in B2B SaaS, security, compliance, or data governance. Experience building high-load products that support large numbers of endpoints. Benefits Fully remote work with flexibility to support your work-life balance. A collaborative environment that empowers you to own your domain and implement best practices. Stable income, benefits, flexible working hours, and opportunities for career advancement. Friendly, professional colleagues who are eager to support you and help you grow. Engaging challenges and opportunities to make a meaningful impact.

Location: Cape Town, South Africa In this role, you will become an expert on an area of the Pixelogic Product suite and grow knowledge overtime, especially our Platform/Toolset. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of Pixelogic platforms. You will act as an escalation point for critical technical issues. You will learn how our largest customers use Pixelogic tools on a day-to-day basis and you will become the voice of the customer to our Product and Development Teams. You will collaborate directly with not only our users but also with other internal teams such as Engineering, R&D, DevOps, and Security. You will develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, project management, and personal development. You will focus on improving our Support processes, measurements, and beta new approaches/technologies. Additionally, you will act as a key member of our Support team and help onboard, grow, and cross train as the team grows. In short, in this role you will support, document, teach, and be a point of escalation - working alongside many different team members to ensure the internal and external support experience, with Pixelogic, is world-class. Who You Are You are the person always left looking for a solution when others have given up. You live for thinking through issues, finding novel solutions to tough problems, and improving process. You are the type of person that likes to take things apart and rebuild them to see how they work. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self-starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs. While you may not have a technical background, you feel comfortable working to support users that are more technical and identifying the right resources to assist them and enhance your own knowledge and skills Responsibilities Report directly to the Manager, Global Technical Support Work with a collaborative team to support global tools and applications leveraged by Pixelogic Media Work as part of the global technical support team, who will assist and contribute to the Pixelogic vision of Global Operations / Digital Supply Chain / Strategic Initiatives Act as an escalation point for key client and client vendor technical & training issues related to internal systems and platforms Balance long term goals and short-term priorities Manage dependencies, risks, and escalations Become an expert on proprietary Media Asset Management, Internal & 3rd Party platforms, and Digital Supply Chain orchestration system(s) and tools leveraged by Pixelogic Media Learn and obtain a deep understanding of how features of the proprietary Media Asset Management System, Internal & 3rd Party platforms, and supply chain orchestration features are delivering value to customers Abiding by Service Level Agreements to ensure prioritization of issues aligns with the urgency of the request Following escalation matrix to ensure alignment to Service Level Agreements and that issues are vetted to proper division of the support team Ability to collaborate with subject matter experts, across the supply chain, to understand, document, and drive business requirements and success Build and work with cross functional teams to ensure flow of communication across business stakeholders is clear, crisp, and concise Identify areas for improvement and streamlining of processes Ability to step in, roll up sleeves, and assist in multiple capacities, as needed Requirements Experience with Digital Asset Management and/or Media Asset Management Systems Experience in supporting organizational platforms Experience with SaaS platforms Ability to prioritize tasks and work independently Ability to collaborate with a global team and work towards a common goal Deep knowledge of the Digital Supply Chain as it pertains to Media and Entertainment Experience in event/incident/problem/change/project management leveraging JIRA, Confluence, Zendesk, or other project management/ticketing tools/platforms Knowledge of various file formats and codecs with a focus on video and audio Able to foster and build a collaborative working relationship with various stakeholders Knowledge of industry best practices Ability to balance multiple, and at times competing, priorities and dependencies with data-driven timelines Excellent communication skills to collaborate with teams, users, and customers, globally Strong analytical skills and a sense of ownership Intermediate understanding of the Software Development Life Cycle Agile and Waterfall methodology experience Ability to control the chaos even in the face of uncertainty Bachelor’s Degree in computer science, Business, or a related discipline 3-5 years Project Management experience 3-5 years Media and Entertainment Experience 3-5 years in an application/platform support role Excellent organizational and problem-solving skills Excellent judgement Strong will to learn! Team player!

Location: United Kingdom; Spain; Netherlands; Switzerland; France; Italy Step into a role where science meets strategy and your expertise shapes the future of drug development. As a Director, Pharmacometrician, you’ll lead high-impact modeling and simulation efforts within a dynamic Clinical Pharmacology, Modeling and Simulation (CPMS) environment. You’ll guide teams, mentor pharmacometricians, and provide strategic insight to clients at key development milestones. This role also offers the opportunity to represent clients in interactions with regulatory agencies. If you thrive on collaboration and solving complex scientific challenges, this is your chance to make a meaningful impact. About the role This role combines scientific leadership and strategic impact, leading population PK analyses while developing innovative approaches to improve efficiency and accuracy. You will design, analyze, and interpret clinical pharmacology studies, provide strategic guidance to clients, and contribute to regulatory documents and agency interactions. In addition, you’ll foster client relationships, support business development, and stay at the forefront of PK/PD advancements to drive continuous improvement. Your main responsibilities will include but not limited to: Lead and conduct population PK analyses using advanced modeling tools and methodologies Develop and implement innovative approaches to enhance the efficiency and accuracy of PK analysis Design, analyze, and interpret clinical pharmacology studies (renal, hepatic, TQT, ADME, DDI, BE/BA, SAD, MAD, etc.) and provide guidance to optimize pharmacokinetic sampling and dosing strategies Provide strategic guidance to clients, owning deliverables and developing clinical pharmacology plans Author and review PK reports and clinical pharmacology sections of regulatory documents Represent clients in regulatory interactions and contribute to business development and relationship management Requirements About You If you are a driven clinical pharmacology professional with 6–10 years of experience in drug development and pharmacometrics and you bring sharp analytical thinking and expertise in tools like NONMEM, Pirana, and R to deliver high-impact insights while being client-focused and a natural leader who thrives in fast-paced environments, combining strategic thinking, strong communication, and business acumen to build relationships and drive results, this role is for you. To be successful we are looking for the following traits and behaviors: Life science, healthcare and/or business degree Minimum 10 years of relevant work experience, including experience in drug development, clinical pharmacology, and pharmacometrics Regulatory experience including regulatory report writing essential. Experience with regulatory submissions including INDs, CTAs, regulatory meetings and NDA/BLA/MAA submissions Proficiency in NONMEM, Pirana, and R software preferred Excellent organizational, negotiating and financial skills Benefits About Allucent Our mission is to help bring new therapies to light. When you work at Allucent, that means rolling up your sleeves and applying your unique skill set, expertise, and knowledge to build partnerships with our clients in their pursuit to develop new, life-improving treatments. If you're passionate about helping customers develop new pharmaceuticals and biologics; have an entrepreneurial spirit; and ready to join other science, business, and operations leaders, we would love to get to learn more about how we can help each other grow. Together we SHINE. Find more information about our values. Benefits of working at Allucent include: Comprehensive benefits package per location Competitive salaries per location Departmental Study/Training Budget for furthering professional development Flexible Working hours (within reason) Opportunity for remote/hybrid* working depending on location Leadership and mentoring opportunities Participation in our enriching Buddy Program as a new or existing employee Internal growth opportunities and career progression Financially rewarding internal employee referral program Access to online soft-skills and technical training via internal platforms Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees Apply now! If you are interested in this role please apply through the button or for more information reach out to Demetria Eggleston at Demetria.eggleston@allucent.com Salary: United Kingdom: £82,000K-111,000K Disclaimers: *Our policy encourages a dynamic work environment, prescribing a minimum of 2 days in office per week for employees within a reasonable distance from one of our global offices . “The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.” #LI-Remote #LI-Hybrid #LI-DE

Location: Australia; New Zealand About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor About the Company Our client is a well-established provider of outsourced Sales Development Representative (SDR) services, helping businesses build pipeline and generate qualified sales opportunities. The company has proven sales processes, methodologies, and systems designed to help SDRs perform consistently. You'll be joining a mature sales environment with clear expectations, established workflows, and a strong focus on measurable results. Job Summary We’re looking for a motivated Sales Development Representative (SDR) to join an established outbound sales team and generate qualified opportunities for clients in the Australian market. This is a fully remote sales role focused on B2B outbound prospecting, cold calling, lead qualification, and appointment setting. You'll work within an established sales methodology and use Salesforce to manage prospect activity and pipeline. The role is ideal for someone who is confident on the phone, comfortable working toward activity and opportunity targets, and enjoys turning cold prospects into meaningful sales conversations. Key Responsibilities Conduct approximately 50 outbound calls per day to prospective customers. Generate approximately 10 qualified outbound opportunities per month. Prospect and engage potential customers through proactive outbound outreach. Qualify prospects based on predefined criteria and identify genuine sales opportunities. Book meetings and hand qualified opportunities over to the appropriate sales team. Maintain accurate prospect, activity, and opportunity records in Salesforce CRM. Follow established outbound sales processes, scripts, and methodologies while adapting conversations to individual prospects. Consistently work toward individual activity, pipeline, and opportunity KPIs. Follow up with prospects effectively to nurture interest and progress conversations. Collaborate with sales leadership and incorporate coaching and feedback to continuously improve performance. Requirements Previous experience in B2B outbound sales, lead generation, telesales, appointment setting, or an SDR/BDR role. Proven confidence making cold calls and engaging decision-makers. Strong spoken and written English communication skills. Comfortable working toward measurable outbound sales KPIs. Experience using Salesforce or a similar CRM platform. Strong organizational skills and attention to detail when managing prospect activity. Resilient, self-motivated, and comfortable handling objections and rejection. Ability to work independently in a fully remote environment. Availability to work Australian business hours. Reliable computer, internet connection, and professional remote-working setup. Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🤝 Direct hire with global clients (not outsourced) 🧠 Ongoing training, mentorship, and sales development support

Location: New Zealand; Australia About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor About the Company Our client is a well-established provider of outsourced Sales Development Representative (SDR) services, helping businesses build pipeline and generate qualified sales opportunities through structured outbound prospecting. The company has developed proven sales processes, methodologies, and systems that give SDRs a clear framework for success. Job Summary We’re looking for a motivated and results-driven Sales Development Representative to join an established sales team. You’ll be responsible for prospecting potential customers, conducting high-quality outbound calls, qualifying prospects, and generating sales opportunities. This remote sales role is ideal for someone who is confident on the phone, comfortable with high-volume prospecting, and motivated by clear performance targets. You’ll work during Australian business hours and use Salesforce to manage prospecting activity, leads, and opportunities. Key Responsibilities Conduct approximately 80 outbound calls per day to prospective customers. Generate a target of approximately 10 qualified outbound opportunities per month. Research and identify relevant prospects within assigned target markets and accounts. Engage decision-makers through confident, consultative outbound conversations. Qualify prospects based on defined criteria and uncover potential business needs. Schedule qualified meetings and create opportunities for the wider sales team. Accurately record calls, prospect information, activities, and outcomes in Salesforce. Follow established outbound sales processes, scripts, and methodologies while adapting conversations to individual prospects. Consistently manage and prioritize your pipeline and follow-up activities. Meet or exceed individual activity and opportunity-generation KPIs. Collaborate with sales leadership and incorporate coaching and feedback to continuously improve performance. Requirements Previous experience in outbound sales, appointment setting, lead generation, telemarketing, or an SDR/BDR role. Strong phone-based prospecting skills and confidence conducting a high volume of outbound calls. Comfortable working toward activity and opportunity-based KPIs. Excellent spoken and written English communication skills. Ability to build rapport quickly and communicate professionally with business decision-makers. Experience using a CRM; Salesforce experience is strongly preferred. Strong organizational and follow-up skills with excellent attention to detail. Resilient, coachable, and comfortable handling objections and rejection. Ability to work independently in a fully remote environment. Availability to work consistently during Australian business hours (AEST/AEDT). Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🤝 Direct hire with global clients (not outsourced) 🧠 Ongoing training, mentorship, and sales development support

Location: Lagos, Nigeria Who We Are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. The Role Are you inherently curious about our customers? Do you constantly ask “why” behind the data? The Market Intelligence & Insights team is expanding, and we are looking for a highly analytical and customer-obsessed team member to join us as a Market Intelligence & Insights Analyst. In this role, you will work directly with the MI&I Manager to uncover the trends, behaviors, and competitive forces shaping the Nigerian fintech landscape. No prior formal market research experience is required. We will teach you the methodologies, tools, and science of research. What you need to bring is a deep understanding of the business, a passion for solving problems, and an eagerness to learn both quantitative (numbers-driven) and qualitative (people-driven) research. What You Will Do • Assist in the design, scripting, and deployment of customer surveys to measure satisfaction, product usage, and market trends • Help organize and eventually conduct customer interviews, focus groups, and usability tests to understand the “why” behind customer behaviors • Learn to analyze raw data, including survey results and internal metrics, to identify patterns and translate them into actionable insights • Monitor the Nigerian lending and fintech landscape to track competitor products, campaigns, and market positioning • Co-create visually engaging and easy-to-understand reports and presentations for cross-functional teams including Product, Marketing, and Management • Support end-to-end research projects that influence business decisions and strategy Requirements What You Bring Experience & Background • Experience in Customer Experience, Data Analytics, Product, Operations, or related areas is an advantage • Strong understanding of the company’s products, customer base, and operations • No prior formal market research experience is required Skills & Competencies • Insatiable curiosity and a strong desire to understand customer behaviour and market trends • Analytical empathy with the ability to connect data to real customer experiences • Strong written and verbal communication skills with the ability to simplify complex ideas • Strong business acumen and problem-solving ability • High attention to detail and strong organizational skills • Comfortable with basic data manipulation tools such as Excel or Google Sheets • Eagerness to learn quantitative and qualitative research methodologies This Role Is Ideal for You If: • You enjoy asking questions and uncovering insights behind customer behaviour • You are analytical but also customer-focused • You enjoy learning and developing new strategic skills • You are excited about influencing business decisions through research and insights You May Not Enjoy This Role If: • You prefer routine work without exploration or analysis • You struggle with interpreting data or identifying patterns • You are uncomfortable communicating insights or presenting findings • You are not interested in understanding customer behaviour or market dynamics Benefits What’s In It For You: • Opportunity to transition into a strategic, insight-driven role within the business • Hands-on mentorship and exposure to market research methodologies • Opportunity to build highly valuable skills in consumer psychology, data analysis, and market strategy • Exposure to cross-functional teams and business decision-making processes • The chance to directly influence future products, campaigns, and customer experience initiatives • Competitive compensation and growth opportunities within a fast-paced fintech environment

Location: Cyprus Job Description: This is a high-impact position at the center of a complex multijurisdictional structure spanning +8 entities across the EU, UAE, South Africa, and Southeast Asia. This role is ideal for an experienced paralegal or legal operations professional with financial regulatory experience (especially around payment service providers (PSPs), fintech licensing, cross-border compliance, and commercial contracting) who thrives in fast-paced, international environments. What you’ll be doing: Contracting - Conduct first-pass reviews of cross-border commercial agreements, including vendor, banking, and PSP contracts - Coordinate contract execution, track key terms, and maintain contract records across group entities - Support negotiations by flagging legal and commercial risks for escalation to legal counsel - Ensure consistency and alignment of contractual standards across jurisdictions - Track and manage key contract terms across the group Regulatory and Compliance Support - Support AML, KYC, sanctions, and financial crime compliance processes in coordination with Legal and Compliance - Assist with regulatory filings, licensing applications, and ongoing submissions - Manage onboarding and due diligence for PSPs, banks, and key counterparties - Conduct applicable legal research - Advise on FX regulatory frameworks Risk mitigation and Operational Execution - Support implementation of group-wide legal and compliance policies - Liaise with external counsel, regulators, and service providers as needed - Translate legal and regulatory requirements into clear, practical guidance for internal teams - Track regulatory obligations and help ensure timely execution across jurisdictions Requirements Strong exposure to financial services, fintech, FX, or crypto-related environments Solid experience with commercial contracting and contract lifecycle management Hands-on experience supporting AML, KYC, sanctions, or financial compliance processes Experience working with banks, PSPs, or regulated counterparties Ability to operate independently and manage multiple priorities across time zones Exceptionally clear, responsive communicator in a remote environment 5 - 7 years of experience Exposure to multi-entity or cross-border corporate structures Law degree preferred

Location: Poznań, Poland; Wrocław, Poland; Łódź, Poland; Lublin, Poland; Szczecin, Poland; Rzeszów, Poland Are you someone who notices the little things others might miss? Do you have a natural curiosity about the AI industry and how machine learning actually works? If so, this could be the perfect opportunity for you Join us as a Data Annotator working on a cutting-edge 3D digital twin project. You will help map and reconstruct electrical distribution networks to help prevent power grid failures and manage critical infrastructure worldwide. What you’ll be doing: Reconstructing 3D power grid networks using point cloud (LiDAR) and map (GIS) data; Placing 3D objects (poles, lines, conductors) to match real-world physical layouts; Aligning original 2D map data with 3D models; Labeling high-resolution drone photos to identify grid components and detect structural defects (e.g., equipment damage or wear). Requirements: Strong spatial reasoning and the ability to easily navigate 3D environments; English B1 (ability to read instructions, watch training videos, and communicate with teammates); High attention to detail, problem-solving skills, and a willingness to learn from feedback; PC/laptop with an Intel i7-11800H (or equivalent/better CPU), dedicated GPU (NVIDIA T1200 or better; RTX 4060 recommended), and 16 GB RAM minimum (32 GB preferred). Will be a plus: Any basic understanding of power grids (poles, transformers, wires) or prior experience with LiDAR data; Background in GIS, Geodesy, Cartography, Land Management, Civil Engineering, or a related field. What we offer: Full-time schedule (9 hours/day, including a 1-hour paid lunch break), with a fixed shift of either 09:00-18:00 or 14:00-23:00 EEST; Standart business hours 09:00/10:00 – 18:00/19:00 Kyiv time; Fully remote work; Supportive management with no bureaucracy; Competitive compensation in USD; Opportunities for long-term professional growth. Who are we? Data is the most vital resource for next-generation spatial engineering and AI applications. Label Your Data has been providing high-quality, secure, and flexible data annotation services across various global industries since 2020. Grab your chance to join us on this innovative 3D digital twin project, and send us your CV in English highlighting your spatial and technical skills. Visit our website: https://labelyourdata.com/ *We celebrate diversity and are proud to be an equal opportunity employer.

Location: United States The Opportunity We are a bootstrapped, profitable enterprise SaaS company at $30M ARR with a clear trajectory to $100M. We have built the only 100% natively-architected platform in our ecosystem for DevSecOps, Data Protection, and Security—serving Fortune 500 enterprises across regulated industries including financial services, healthcare, government, and hospitality. Our customer base includes household-name brands, and our five-product portfolio creates significant expansion and cross-sell opportunity. We are not looking for a CRO who will spend six months “assessing the landscape.” We need a proven operator who has personally scaled a SaaS business from $20–40M to $100M+ ARR, who understands that profitable growth is non-negotiable, and who can build and execute a revenue engine that compounds quarter over quarter. This is a company built by missionaries, not mercenaries—and we expect the same from our CRO. The Product Portfolio Our platform consists of five integrated product lines, all built 100% natively within the Salesforce ecosystem. This native architecture is a core competitive differentiator—no external servers, no third-party middleware, no security exposure points: DevOps — End-to-end release management, version control, CI/CD, and automated deployments for Salesforce environments. Designed for enterprise-scale complexity with full audit trails and compliance controls. Backup & Archive — Complete data protection with automated backup scheduling, granular recovery, and intelligent archival capabilities that help enterprises manage data lifecycle and reduce storage costs. Trust Center (Security & Compliance) — Proactive security scanning, vulnerability detection, and compliance monitoring that gives regulated enterprises real-time visibility into the health and security posture of their Salesforce environments. Data Seeding — Intelligent test data management that enables enterprises to create realistic, anonymized datasets for sandbox and development environments without exposing production data. DevOps for Veeva — Purpose-built release management for life sciences organizations running Veeva CRM on the Salesforce platform, addressing the unique regulatory and validation requirements of pharmaceutical and biotech companies. The company has also integrated AI-powered capabilities into the platform, enabling intelligent automation across the DevOps lifecycle. The multi-product portfolio creates a powerful land-and-expand motion: the average deal size is increasing, and the cross-sell opportunity across the five product lines is substantial and largely untapped. Requirements Core Responsibilities Revenue Strategy & Execution Own the full revenue number: new business, expansion, renewal, and retention across all segments (Enterprise, Mid-Market, and emerging PLG). Design and execute the go-to-market strategy to scale from $30M to $100M ARR within 3–4 years while maintaining profitability. Build and operationalize a quarterly planning cadence with bottoms-up forecasting, pipeline coverage models, and segment-level unit economics tracking. Establish minimum deal size thresholds and systematically prune low-value accounts that dilute team capacity and drag down margins. Drive cross-sell and upsell motions across the five-product portfolio, increasing average contract value and multi-product adoption rates. Pipeline & Demand Generation Build a scalable, multi-channel demand generation engine spanning outbound prospecting, content marketing, digital campaigns, events, partner referrals, and product-led growth. Own pipeline coverage ratios and ensure 3–4x pipeline-to-quota coverage at all times across segments. Implement rigorous pipeline inspection and deal management processes with weekly forecasting reviews, stage-gate criteria, and data-driven coaching. Personally engage in strategic pipeline development for enterprise accounts, including executive-to-executive relationship building. Product-Led Growth & Innovation Design and execute a PLG motion that creates a self-service entry point into the platform, converting free or low-cost users into enterprise contracts. Build the instrumentation, analytics, and product-sales handoff processes required to identify and convert PLG-qualified leads into sales-assisted opportunities. Develop innovative go-to-market strategies that differentiate the company from competitors relying on traditional sales motions, including community-led growth and ecosystem-based strategies. Enterprise Sales & Large Deal Execution Personally lead and close strategic enterprise deals with Fortune 500 accounts, particularly in regulated industries with complex procurement and compliance requirements. Penetrate large enterprise accounts through multi-threaded relationships, executive sponsorship, and value-based selling that ties platform outcomes to business-critical KPIs. Build and manage a structured enterprise deal process including discovery frameworks, mutual close plans, executive business reviews, and competitive displacement playbooks. Develop an account-based strategy for the top 50 target accounts with dedicated pursuit plans, relationship maps, and executive engagement cadences. Customer Retention & Expansion Drive gross revenue retention from current levels to 92%+ through proactive customer health monitoring, risk identification, and executive intervention processes. Own the net revenue retention number, targeting 110%+ through systematic expansion and cross-sell into the installed base. Establish executive-level relationships with top accounts, ensuring strategic alignment and long-term partnership positioning. Implement a structured customer lifecycle management process from onboarding through renewal, with clear ownership, milestones, and escalation paths. Global Team Leadership Lead and scale a global revenue organization encompassing Sales (Enterprise and Mid-Market), Marketing (Demand Gen, Product Marketing, Field Marketing), Business Development (SDR/BDR), Customer Success, and Revenue Operations. Build a performance-driven culture with clear accountability, transparent metrics, and a low-tolerance approach to underperformance—while maintaining a supportive, coaching-oriented environment for top performers. Recruit, develop, and retain A-level talent across all revenue functions, with a particular emphasis on hiring missionaries who demonstrate ownership mentality and independent judgment. Manage distributed teams across time zones with disciplined operating rhythms, clear communication protocols, and consistent performance management. Unit Economics & Profitable Growth Maintain and improve unit economics as the company scales: CAC payback under 18 months, LTV-to-CAC ratio above 3x, and gross margins consistent with best-in-class SaaS benchmarks. Make resource allocation decisions based on data, not instinct—investing in segments, channels, and motions that demonstrate efficient returns and pulling back from those that do not. Provide the CEO and board with clear, honest reporting on revenue performance, pipeline health, retention trends, and forward-looking indicators. Required Qualifications Proven track record scaling a B2B SaaS company from $20–40M to $100M+ ARR as CRO, VP of Sales, or equivalent revenue leadership role. Direct, personal experience closing six- and seven-figure enterprise deals with Fortune 500 or equivalent large enterprise customers. Experience leading a global, multi-functional revenue organization including Sales, Marketing, and Business Development with 50+ total team members. Demonstrated ability to build and operate a demand generation engine that produces predictable, inspectable pipeline across multiple channels. Deep understanding of modern SaaS unit economics including CAC, LTV, payback period, gross margin, GRR, and NRR—with evidence of running a profitable or capital-efficient operation. Experience implementing or scaling a product-led growth motion alongside traditional enterprise sales. Track record of improving gross revenue retention to 90%+ and net revenue retention to 110%+ at scale. Experience selling into regulated industries (financial services, healthcare, government, life sciences) with complex compliance and security requirements. Minimum 15 years of progressive revenue leadership experience, with at least 5 years in a CRO or equivalent role. Strongly Preferred Experience in the Salesforce ecosystem or adjacent enterprise platform ecosystems. Background in DevOps, DevSecOps, or developer tools with an understanding of how technical buyers evaluate and adopt platform solutions. Experience at a bootstrapped or capital-efficient company (not solely venture-backed hypergrowth environments where profitability was not a constraint). Familiarity with multi-product portfolio selling and the orchestration of cross-sell and land-and-expand motions. Experience building and leveraging executive communities or advisory boards as a strategic GTM channel. History of competitive displacement wins against well-funded or market-leading competitors. This role is not for everyone. It is for someone who has done this before—not someone who believes they can figure it out. It is for someone who runs toward problems, not away from them. Someone who holds themselves to a higher standard than anyone else could impose. Someone who understands that in a bootstrapped, profitable company, every decision carries real weight and every dollar matters. If you are that person, we want to hear from you. Benefits Competitive compensation,  incentive structure, and company equity Daily coaching, mentorship, and growth opportunity Remote-first team! Be part of a global, mission-driven team Learn from top leaders in Salesforce DevOps and SaaS sales Work on exciting challenges in a rapidly growing industry Unlimited Flex Time Off Plan + All Major holidays Compensation & Structure Compensation will be commensurate with experience and structured to reward performance: Competitive base salary reflecting the CRO-level scope and enterprise SaaS benchmarks. Significant performance-based variable compensation tied to bookings, retention, and profitability targets—not vanity metrics. Equity participation with meaningful upside tied to the $30M-to-$100M growth trajectory. Clear quarterly milestone structure with transparent measurement and payout criteria.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Social Media, you'll lead GitLab's global social media strategy and help people understand how GitLab is co-creating the future of software development. The role shapes how GitLab shows up across social channels, connecting our company, product, and employer stories, to build meaningful engagement with customers, users, contributors, candidates, and industry audiences. Expect to set clear priorities, guide execution, and use insights to strengthen GitLab's voice and business impact. You'll own the outcomes of GitLab's social function — strategy, budget, team development, tooling, and results — and serve as GitLab's senior-most voice on social strategy with executive stakeholders. This is a player-coach role. You'll set the strategy and stay close enough to the work to write, build, and ship alongside the team. Two Social Media Managers report to the head of corporate communication and work with you on a dotted-line basis. You'll set their strategic direction, raise the editorial and craft bar, and develop them as practitioners, including goal-setting, feedback, and career development in partnership with their manager. Influence matters in this role, which is why it calls for someone who has already led and grown social practitioners. What you’ll do Own the performance of GitLab's social function and its contribution to marketing and business goals. Lead GitLab's global organic social media strategy, channel plans, and editorial priorities. Own GitLab's YouTube strategy end to end — channel architecture, programming and series development, long- and short-form video, packaging (titles, thumbnails, metadata), search and recommendation optimization, and subscriber and watch-time growth. Partner with Growth Marketing on paid social, including briefing creative, aligning organic and paid on shared audiences and messaging, informing boosting and amplification decisions, and connecting paid performance back to organic strategy. Develop clear, audience-focused campaigns that support company, product, brand, and talent goals. Guide content planning and publishing across social channels while maintaining a consistent GitLab voice. Own the social media budget, tooling stack, and agency, freelance, and production partner relationships. Partner with teams across Marketing, Communications, Product, Sales, Talent Acquisition, and other functions to plan and deliver social programs. Build processes that support effective collaboration in GitLab's all-remote, asynchronous environment. Use social listening, audience insights, and performance data to improve content and inform broader marketing decisions. Lead the measurement framework for social — KPIs, dashboards, and reporting cadence — and report performance and learnings to marketing and executive leadership. Partner with DevRel on community engagement to help GitLab participate in relevant industry conversations with a clear, useful point of view. Build and run creator, influencer, and advocacy programs, including developer creators, GitLab community contributors, and team member advocacy. Own GitLab's employee advocacy program — grow participation across Marketing, Sales, Engineering, and Talent, equip team members with content worth sharing, and measure reach, engagement, and contribution to brand and talent goals. Partner with Communications and Talent Acquisition on enablement, and manage the advocacy platform and its adoption. Support executive and expert social presence, partnering with Communications to help GitLab leaders and technical experts show up credibly on social, including constructive conversations with C-suite executives about proposed content. Apply AI tools thoughtfully across the social workflow to help GitLab model what an AI-native marketing team looks like. Prepare for and guide responses to sensitive or fast-moving issues in partnership with the appropriate teams. What you’ll bring 10+ years in social media, including at least 5 years leading social strategy for a global brand at the senior manager level or above, and accountable for the function's results. Experience owning a social function end to end, including strategy, budget, headcount, tooling, and results as the accountable leader. Experience leading teams, agencies, and cross-functional programs, with clear ownership of and accountability for outcomes. Depth in YouTube strategy, including owning and growing a brand or business channel, and can speak to programming decisions, video formats, packaging, and the metrics that actually move a channel. Hands-on experience growing LinkedIn and X as primary channels, with judgment about what content, format, and cadence work on each. Experience with paid social programs and how organic and paid social reinforce each other, including creative for paid, audience strategy, and interpreting paid performance data. Experience connecting social media programs to broader brand, communications, product, or business priorities. Strong editorial judgment and the ability to turn complex topics into clear, engaging content. Fluency with short-form and long-form video as core social formats, including working with production partners and creators. Experience defining a measurement framework for social, including KPIs, dashboards, and reporting cadence, and presenting performance, learnings, and recommendations to executive leadership on a standing basis. Experience building or scaling an employee advocacy program, including driving adoption across multiple functions, sustaining participation beyond launch, and reporting attributed reach and business contribution Fluency with an enterprise social stack for publishing, listening, and advocacy. Ours is Sprout Social, Meltwater, and EveryoneSocial. Experience running social programs across multiple regions and languages, and judgment about what to localize versus centralize. Skill in managing multiple priorities and making sound decisions in fast-moving situations. A collaborative, inclusive approach and the ability to work effectively in a distributed, asynchronous environment. Passion about GitLab's mission and the future of software development, open source, artificial intelligence, and DevSecOps. About the team This role is part of GitLab's Marketing organization and works across teams to present a clear, consistent company voice on social media. The team collaborates asynchronously with partners across regions and functions, balancing planned campaigns with timely engagement. Together, you'll help audiences understand GitLab's platform, mission, values, and impact. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Spain Workplace: Remote ClickHouse is on a mission to grow a vibrant global user community and accelerate our journey as a cloud first company. We’re looking for a seasoned Account Executive to help expand our customer base and shape the future of ClickHouse adoption in the region. Our ideal candidate brings both business acumen and technical depth, capable of guiding customers with specialized expertise to help them achieve their objectives and unlock the full value of ClickHouse. WHAT YOU’LL BE DOING - Identify and nurture opportunities, build pipeline, and close short term Cloud monthly contracts, while simultaneously developing a strategic Enterprise business with complex sales cycles. - Evangelize ClickHouse’s vision and solutions to secure strategic commercial commitments. - Take a solution-based approach to selling, delivering clear business value for customers. - Champion the innovation behind ClickHouse Cloud, driving awareness and adoption. - Manage customer details, including use cases, timelines, and forecasting, within Salesforce. - Deliver accurate monthly business forecasts. - Contribute to the ClickHouse ecosystem by engaging in local developer meetups and helping organize ClickHouse specific community events. WHAT YOU BRING - Proven ability to manage cross functional resources — from dedicated teams to executive staff, to drive successful outcomes. - Expertise aligning cloud solutions with customer business needs, challenges, and technical requirements. - 7+ of experience in open source software business models preferred; strong background in cloud and infrastructure software required. - Passion for building long-lasting customer relationships and working cross-functionally in a diverse, global team. - Excellent communication, negotiation, and presentation skills, with strong business and technical acumen. BONUS POINTS FOR - Entrepreneurial mindset with a proven record of delivering results in fast moving environments. - Experience working effectively in a remote-first, global organization. - Prior success selling databases or deploying applications with major cloud providers. PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Vendor Operations & Governance Specialist. About the job We are seeking a results-driven Vendor Operations & Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks. Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership. Responsibilities In this role, you’ll: Day-to-Day Vendor Operations & Performance Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues. Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT). Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR). Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points. Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams. Vendor Relationship & Operational Governance Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines. Operationalize Twilio’s  core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence. Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds. Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs. Talent Pool & Pipeline Optimization Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation. Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads. Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in Vendor Site/Contact Center Operations: Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint). Operational Governance Focus: Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards). WFM & Cross-Functional Alignment: Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team. Domain & System Experience: Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau. Cross-Functional Process and Workflow Design: Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership. Location This role will be remotely located in the United States. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until October 5th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States (Remote) Workplace: Remote ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion THE ROLE As a Platform Engineer (AI & Automation) at OnePay, you are the technical force responsible for transforming AI strategy into production reality. You will embed within cross-functional teams to design, build, and deploy the agentic systems and intelligent tooling that automate complex workflows and 10X their impact. WHAT YOU’LL DO - Operate as an AI-native engineer, utilizing tools like Cursor and Claude Code to rapidly prototype, deploy, and ship production-grade AI agents and automation workflows that solve high-stakes business problems in cross-functional organizations. - Lead structured discovery sessions with business stakeholders and Subject Matter Experts to surface requirements, assess feasibility, and translate manual processes into clear, performant technical specifications and agentic architectures. - Build, maintain, and secure robust integrations between the core SaaS stack and custom AI services, instrumenting monitoring, guardrails, and evaluation frameworks to ensure all AI-driven workflows are accurate, compliant (including PII handling and audit logging), and resilient at scale. - Act as a technical force multiplier by empowering and educating internal partners to adopt AI-first mindsets, and create reusable playbooks, architecture decision records, and handoff documentation to enable teams to maintain and extend what you build. YOU BRING - 5+ years of professional engineering experience shipping production code to write clean, maintainable, and well-tested code. - Hands-on expertise with modern AI tooling, including LLM APIs, agent frameworks (LangGraph, Claude SDK), developer tools (Cursor/Claude Code), MCP server development, and familiarity with LLM evaluation techniques (prompt regression testing, human-in-the-loop review, and automated eval pipelines). - Systems integration experience, including a working knowledge of REST APIs, data pipelines (SQL), and cloud infrastructure (GCP/AWS). - A "Product Mindset"—proactively finding friction points, designing solutions, and presenting trade-offs to all audiences—along with the drive and proactivity to "walk across org lines" to get things done. TOOLS WE USE We use Typescript front to back, with node and NestJS frameworks for server code and React Native for our iOS, Android, and Web clients. We run on a highly distributed cloud-native stack with Kubernetes and AWS, and scale and resiliency are at the heart of everything we build. We also embrace agentic development, so engineers have their choice of a variety of models and agent harnesses, including Claude Code, Cursor, Codex, and more to fit their workflow. While you don't need experience with our exact stack, familiarity with modern software engineering practices will help you ramp up quickly. WHAT WE OFFER - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS Our process varies by role. Most candidates go through: - AI-assisted initial screen - Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Location: Los Angeles, California Workplace: OnSite Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xds.co/https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY _____________________________________________________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services. This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback. This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off. What You’ll Do - Provide professional customer and dealer support through Zendesk, phone, and website live chat. - Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration. - Conduct inbound and outbound technical support calls with customers and dealers. - Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures. - Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases. - Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication. - Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk. - Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams. - Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources. - Meet established service-level expectations, including first-response and resolution targets. - Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule. You’re a Great Fit With: - 2+ years of experience in customer service, technical support, or a related customer-facing role. - Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities. - Experience using Zendesk or other customer support platforms. - Being able to work in a Saturday - Wednesday schedule (hybrid) - Strong experience handling customer conversations over email, live chat, and phone. You’re a Spectacular Fit With: - Previous experience working in the bicycle industry, bike retail, or technical bicycle support. - Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting. - Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs. Success Metrics - Achieving a 2-hour first-response rate of 90% or higher during business hours. - Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases. - Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support. - Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk. - Escalating urgent technical, safety, warranty, and product-quality issues promptly. - Identifying recurring product trends and providing actionable feedback to internal teams. - Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center. _____________________________________________________   Our Compensation and Benefits - Competitive hourly pay - Generous time off policy - Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.