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Location: Home based - Worldwide We have opened several senior/staff Security Operations Engineer (SOC) positions, creating a new team reporting to the CISO. We are looking for a range of experience in these positions - at the high end we are looking for deep experience defending highly contested critical assets and high-value cyber targets against advanced persistent threats and state-level actors. We have more junior roles for exceptional individuals with a proven personal interest an engagement in cyber attack and defence, and outstanding academic and career performance even if experience is limited. Our goal is to build an entirely new level of assurance and observable rigour into the open source supply chain. We have our own estate to monitor, but more broadly our goal is to raise the robustness of the entire global Ubuntu estate through the work of this team. The Security Operations (SecOps) team is responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build processes. They are responsible for assuring the security and integrity of our own infrastructure and product deployments. They design and implement technical security controls that ensure security threats are automatically identified, contained and remediated. The team will also contribute ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attack. The SecOps team's mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies. What you will do in this role: Implement and evolve Canonical's SecOps security standards and playbooks Analyse and improve Canonical's security architecture Evaluate, select and implement new security tools and practices Identify, contain and guide the remediation of security threats and cyber attacks Grow the presence and thought leadership of Canonical SecOps practice Contribute to open source threat intelligence initiatives Drive threat modelling, table top exercises and other SecOps practices across Engineering, IS and Canonical Develop Canonical SecOps learning and development materials Publish blog posts, whitepapers and conference presentations Identify, implement and track SecOps KPIs Plan and deliver SecOps work in the framework of Canonical's agile engineering practice Work with Security leadership to present information and influence change What we are looking for An exceptional academic track record Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path Drive and a track record of going above-and-beyond expectations Deep personal motivation to be at the forefront of technology security Expertise in threat modelling and risk management frameworks Knowledge of security architecture and market-leading security tools Experience contributing to, and consuming, threat intelligence feeds Experience in security risk management frameworks such as NIST CSF Experience with security standards such as ISO 27001 Optional things we value Experience in a security operations team or a security operations centre (SOC) Experience in offensive or defensive security teams with hands-on ability Experience with state-actor and other advanced persistent threats What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Remote Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia   At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.   CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.   In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.   What Success Looks Like In 3 months ·  Complete Arcadia Core Platform certification and onboarding requirements ·  Successfully onboard to all customers in assigned portfolio ·  Coordinate with internal teams to create and execute against project timelines ·  Communicate project status updates to customer leadership ·  Provide support to assigned customer accounts with oversight ·  Know each assigned customers’ scope of work and overarching Arcadia use cases ·  Drive issue resolution through coordination with internal teams ·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance ·  Have a strong understanding of Arcadia’s security protocols and processes ·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication     In 6 months ·  Act as the primary CSM on assigned customer accounts with minimal oversight ·  Manage day to day operations of each customer ·  Train customers on the base platform and be able to tailor the training to customers’ needs ·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level ·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia ·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives ·  Assist in leading and executing planning and adoption workshops with customers  ·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans ·  Understand and translate issue impact relative to customers’ business needs ·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications ·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management ·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks ·  Assist management in designing and executing a contract renewal strategy for an applicable customer    In 12 months ·  Manage several customer accounts independently ·  Train customers across Arcadia product suite ·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case ·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings ·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers ·  Work with product and engineering teams to relay customer feedback on feature improvements. ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers What You'll Be Doing Serving as the primary day-to-day point of contact for customers live on the Arcadia platform Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption. Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption Acting as the translator between internal and external teams regarding complex technical concepts and business needs Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers Leveraging tools such as Jira, Confluence, Smartsheet, and SQL What You'll Bring Years related work experience; Customer Success Manager: 5+ Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience Experience working in technology or healthcare, preferably on the vendor side Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly Experience communicating with a wide range of audiences (tech, business, clinical, executive) Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc. Regularly learn new skills, make timely decisions, and adapt well to change Strong analytical, quantitative, problem solving and organizations skills Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines Thrive as a self-starter with the curiosity and tenacity to learn complex concepts Exceptional ability to complete committed follow-ups and tasks Ability to travel approximately 30%. Would Love for You to Have Multiple years in IT support or relevant experience. Healthcare industry experience is a plus Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders. Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus What You'll Get Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Great benefits like flextime time off Be a member of the Arcadian and Barkadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Home based - Worldwide This global leadership role in cyber security is to manage the Security Operations (SecOps) team responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build processes. They are responsible for assuring the security and integrity of our own infrastructure and product deployments. They design and implement technical security controls that ensure security threats are automatically identified, contained and remediated. The team will also contribute ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attack. As a leader on cyber security in the company, the SecOps team manager will collaborate with our Organisational Learning and Development team to develop playbooks and facilitate SecOps training across Canonical. They will operate in a wider security organisation, run a high performing security team and improve Canonical's security posture. They will lead initiatives to integrate the team's insights into Canonical's broader software development process. While this is a management position, we expect managers to be expert practitioners, able to lead by example, contribute at the highest level, and assess work based on their own professional experience and skill. Candidates should have deep, hands-on expertise with a range of open source and proprietary security tooling and practices, which they can integrate into a holistic next generation security solution across the breadth of Canonical's interests. The SecOps team's mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies. This role reports to the CISO. What you will do in this role: Hire and mentor a team of outstanding technical security professionals Define Canonical's SecOps security standards and playbooks Own and drive the architecture and design of the SOC Analyse and improve Canonical's security architecture Evaluate, select and implement new security tools and practices Identify, contain and guide the remediation of security threats and cyber attacks Grow the presence and thought leadership of Canonical SecOps practice Contribute to open source threat intelligence initiatives Drive threat modelling, table top exercises and other SecOps practices across Engineering, IS and Canonical Develop Canonical SecOps learning and development materials Publish blog posts, whitepapers and conference presentations Identify, implement and track SecOps KPIs Plan and deliver SecOps work in the framework of Canonical's agile engineering practice Work with Security leadership to present information and influence change What we are looking for Proven track record of mitigating with advanced threat actors and nation state threats Expert technical understanding of SOCs from the ground up In depth knowledge of SOC architecture and design including strategies for logging, firewalls, network segmentation, honeypots etc Someone who understands how the SOC works not just how to use it Expert in Linux security Ability to define, implement, automate and measure effective incident response playbooks Knowledge of security architecture and market-leading security tools Experience contributing to, and consuming, threat intelligence feeds Experience in security risk management frameworks such as NIST CSF An exceptional academic track record from both high school and university Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path Drive and a track record of going above-and-beyond expectations Deep personal motivation to be at the forefront of technology security Leadership and management ability Excellent business English writing and presentation skills Confidence to report security performance metrics with accountability for accuracy and completeness Optional things we value Experience in offensive or defensive security teams with hands-on ability Experience with open source security tools Experience with security standards such as ISO 27001 Experience with security posture management of corporate endpoitns

Location: Home based - EMEA Use your deep C++ skills on Windows and MacOS to build an amazing open source developer experience with Multipass , the workstation mini-cloud at your fingertips which provides Ubuntu and appliance VMs on demand for build, test and prototyping. The Multipass team is hiring a Software Engineer to join our distributed team. We greatly value quality in our code, and great user experience. Multipass is published for macOS, Windows, and also Linux. Think of it as a workstation mini-cloud. At its simplest you can simply say multipass launch and you will get a new VM on your workstation. You can feed that VM data, just as you would on a public cloud like AWS, Azure or GCP. The goal is not to be a full cloud of course. The goal is to give developers a local cloud on their workstation, which they can use to run builds in the background, or to try cloud appliances, or to test their own cloud deployments and cloud-init scripts, free of charge. People sometimes use it as a build farm on a shared server, for example. As a Software Engineer you are expected to play a leadership role designing, mentoring, reviewing and of course coding. Location : This is a remote position available in the EMEA region only. What you will focus on Ensure Multipass is easy and intuitive to use Architect new features and design the user experience Write high-quality code to create new features and fix bugs Review code and architecture as part of Canonical’s engineering process Collaborate proactively with a distributed team Debug, track down and fix issues encountered by our users Foster the open source community and support customers when needed Travel internationally for up to two weeks, twice a year, for company events What we are looking for in you Cross-platform development experience on macOS and/or Windows Expertise in modern C++ development (C++14 minimum) Experience with software testing and test-driven development Extremely high personal standards for code quality, testing and design Knowledge of hypervisor technologies such as Hyper-V, VirtualBox, KVM, and QEMU Open source experience and involvement Knowledge of CI systems a plus Capacity to learn quickly about new systems and techniques Excellent communication skills in English - both verbal and written Bachelor’s or equivalent in Computer Science, STEM or similar degree What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote