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Location: Hong Kong; Dubai, United Arab Emirates; Singapore About Hex Trust Hex Trust is a fully-licensed and regulated financial institution for digital assets. We hold licenses in Dubai (VARA) and Singapore (MAS), are registered in Hong Kong (TCSP), and operate 24/7 from offices in Hong Kong, Singapore, Dubai, and Vietnam. We are an integrated provider of custody, trading, financing, staking, and tokenization services. Our custody platform, Hex Safe, is one of the strongest in the market and serves 600+ institutional clients globally: investors and allocators (VCs, funds, family offices), Web3 companies (foundations, protocols, token issuers), and service providers (wealth managers, OTC desks, brokers, PSPs, corporates, banks).  It stands out as the only platform offering regulated cold wallets with transaction signing under 1 second, compared to an industry average of around 2 hours. As a pioneer in digital asset infrastructure, we are now expanding our ecosystem by strategically entering the payments’ business space.  This expansion marks a pivotal milestone in our growth, aimed at bridging traditional finance with the digital economy through compliant, scalable and instant payment infrastructure. Position Summary We offer an attractive, formula-based, uncapped bonus structure tied directly to originated revenue, paid quarterly. We are looking for a VP / Director Senior Sales for Cross-border Payments Solutions with a strong network across the payments and PSP ecosystem in APAC and the GCC. The ideal candidate has sold payment infrastructure into institutional clients, understands how PSPs and fintechs make integration decisions, and can speak credibly about stablecoins, on/off-ramps, settlement, and APIs. As a Senior Payments specialist, you will help spearhead Hex Trust's strategic expansion, transforming our core enterprise capabilities into cutting-edge merchant solutions and global digital payment networks. This role carries two mandates: Scale our existing Convert-to-Pay business by originating and closing PSP, acquirer, and fintech clients across APAC and the GCC — driving payment volume, recurring revenue, and stickiness from day one. Secure a flagship design partner to co-develop the next generation of programmable stablecoin payment infrastructure — a strategic, build-the-future mandate at the frontier of where payments and digital assets are heading. This is a pure origination role with high autonomy and direct impact on revenue. You will own the commercial cycle end-to-end: prospecting, structuring, closing, integration coordination, and ongoing client coverage. The platform is proven, the licenses are real, and we have the right to win. Duties & Responsibilities Own the full commercial cycle for Convert-to-Pay: prospecting, qualification, structuring, closing, integration coordination, and ongoing client coverage across APAC and the GCC. Identify and win new PSP, acquirer, fintech, and payment-infrastructure clients to grow stablecoin payment volume, recurring revenue, and assets in flow — this is a hunting role. Translate Hex Trust's regulated, API-first stablecoin payment capabilities into commercial wins with senior payments and treasury stakeholders. Identify, qualify, and secure a flagship design partner to co-develop the next generation of programmable stablecoin payment infrastructure — shaping requirements, structuring a co-build relationship, and turning early collaboration into a long-term commercial anchor. This is a core responsibility and a key deliverable for the role. Work closely with product, client operations, compliance, and legal to deliver smooth onboarding and integration. Feed product, marketing, and leadership with market intelligence and client signals that shape the roadmap and our go-to-market. Requirements 7–10 years of institutional or B2B sales / business development experience, with meaningful time in payments. Proven track record of selling payment infrastructure — ideally cross-border, on/off-ramps, acquiring, or stablecoin/digital-asset payment rails — into PSPs, fintechs, or financial institutions. An existing, active network in the PSP and payments ecosystem across APAC and/or the GCC. This is critical; we are not building your network from scratch. Strong working knowledge of stablecoins, settlement, treasury workflows, and payment APIs — you do not need to be an engineer, but you must speak credibly on these topics to technical and commercial audiences alike. Demonstrated ability to run the full sales cycle independently — prospecting through close — in a lean, fast-moving environment, including consultative, product-minded selling and co-creating solutions with early or strategic partners. Strong communication and interpersonal skills, with the ability to explain complex products clearly to senior stakeholders. Fluent English is required. Mandarin (for HK/Singapore) or Arabic (for GCC) is a strong plus. Highly organized and self-driven, comfortable in fast-paced, high-stakes environments. Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority. Benefits As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space. At Hex Trust, we are proud of our H.E.X. culture: Heart Empowerment Xcellence Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also: Competitive base salary plus uncapped, quarterly-paid commission Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.) Access to Corporate Discounts and exclusive Employer Perks Medical & Retirement Plans Professional Learning and Development Opportunities Modern tools and technology to do your best work Claude Enterprise access for all employees, with connectivity to all our internal tools and access to Claude Chat, Cowork, and Code Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam Regular company & social events Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Location: India We are offering a driven and innovative individual an opportunity to become part of our company (MortgageCadence) as a SEO Specialist. We are looking to add new people to our ever-growing team and are seeking to find people to grow along with us! Do you think outside the box? Are you driven? Do you wake up daily desiring to win? Do you want to create a strong marketing program and brand image? Well, if so, we encourage you to apply with us as this is a place where we will help you to thrive in our growing enterprise. We Are Looking For Someone Who Can: Create marketing strategies with a focus on lead generation. Take ownership in developing and executing SEO campaigns. Manage and keep fresh content on our website. Analyze website conversation rates and the effectiveness of promotions. Utilize Google ads to drive a variety of online marketing campaigns Work with the product development team to estimate product demand Requirements Experience of planning successful product launches and events. Has between 5 to 8 years of experience. Previous experience in running successful SEO campaigns. Knowledge of market-related business practices, including content development, market research and budgeting. Has some technical knowledge of Wordpress, Google Suite and the Adobe Creative Suite. Previous experience with SEO programs (Google Analytics) An outgoing personality and enjoys working with a dynamic team. Benefits

Location: New Cairo City, Egypt About us: Where elite tech talent meets world-class opportunities! At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today’s most complex challenges. About the Client: Join one of Egypt’s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, we serve a diverse and dynamic clientele. As we embark on a groundbreaking digital transformation journey, we are committed to leveraging the latest technologies to establish a state-of-the-art data architecture that will redefine our performance and service delivery. Key Responsibilities: Drive "Compliance and Security by Design": Proactively architect and embed compliance guardrails directly into the lifecycle of all Data and AI initiatives, anticipating evolving Central Bank of Egypt (CBE) cyber security regulations and the Egyptian Data Protection Law to eliminate compliance risks before models and data pipelines are deployed. Execute Predictive Threat Modeling for AI: Lead advanced, preventative threat modeling and vulnerability assessments tailored specifically for machine learning models, LLMs, and big data repositories, neutralizing emerging AI-specific threats (such as data poisoning, adversarial attacks, and model inversion) during the early design phases. Establish Continuous Automated Monitoring: Implement and manage automated, real-time vulnerability scanning and continuous compliance monitoring systems across the bank's data infrastructure, ensuring any drift from security standards is detected and remediated before it can be exploited. Foster a Proactive Security Culture with AI Teams: Partner closely with data scientists, AI engineers, and data governance teams to champion secure coding and data handling practices, conducting proactive risk-readiness workshops to prevent human-error vulnerabilities in algorithmic workflows. Develop Next-Gen Incident-Prevention Playbooks: Devise and stress-test predictive incident-response playbooks tailored for AI assets, leveraging global threat intelligence to simulate potential data breaches and algorithmic failures, ensuring the bank’s defenses are常に (always) one step ahead of sophisticated cyber threats. Requirements Professional Experience: 4 + years of progressive experience in cybersecurity compliance, risk management, or vulnerability assessment, with a mandatory and proven track record of working within a regulated banking or financial services institution. Educational Background & Certifications: Bachelor’s degree from a recognized institution in Computer Science, Cybersecurity, Computer Engineering, or a strictly relevant technical field. Possessing elite industry certifications such as CISSP, CISM, CRISC, or CISA is highly preferred. Regulatory & AI Domain Expertise: Comprehensive understanding of the Central Bank of Egypt (CBE) cybersecurity frameworks and regulations, as well as the Egyptian Data Protection Law , paired with foundational knowledge of data science workflows, big data architecture, and emerging AI security frameworks (e.g., OWASP Top 10 for LLMs). Technical Compliance & Threat Modeling Skills: Demonstrated expertise in deploying automated vulnerability scanning tools and leading predictive threat modeling exercises specifically tailored to mitigate risks like data poisoning, adversarial attacks, and unauthorized data exposure within complex data pipelines. Benefits Attractive, market-leading salary package Clear career advancement path with professional development opportunities

Location: Egypt; India; Pakistan; Serbia; Croatia; Poland About Us: Where elite tech talent meets world-class opportunities! At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today’s most complex challenges. About the Client: Join one of Egypt’s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, we serve a diverse and dynamic clientele. As we embark on a groundbreaking digital transformation journey, we are committed to leveraging the latest technologies to establish a state-of-the-art data architecture that will redefine our performance and service delivery. About the Role We are seeking a seasoned Senior Azure Administrator with a powerful dual background in both Cloud and On-Premises infrastructure to join our elite Data & AI department. In the Egyptian banking sector, compliance and data residency require a sophisticated hybrid approach. In this role, you won't just manage the cloud; you will be the critical bridge connecting our heavy on-premises data legacy systems (like enterprise data warehouses and local servers) with cutting-edge Azure environments. You will ensure seamless data pipelines, high availability, and airtight security across our entire hybrid data estate. Key Responsibilities Infrastructure Integration: Design, deploy, and maintain the connective tissue between our on-premises data centers and Azure. Cloud Infrastructure Management for Data & AI: Provision, configure, and optimize enterprise-grade Azure resources tailored for data workloads, including Microsoft Fabric, Azure Databricks, Azure Data Factory, Synapse Analytics, and Azure Machine Learning environments. On-Prem & Cloud Security Hardening: Enforce strict identity governance across hybrid environments by aligning on-premises Active Directory (AD) with Microsoft Entra ID . Manage secrets across environments and implement network security boundaries that satisfy Central Bank of Egypt (CBE) regulations. Automation & Infrastructure as Code (IaC): Standardize deployment processes across both cloud and local infrastructure using Terraform or Azure Bicep , integrating them into CI/CD pipelines via Azure DevOps to support unified DataOps workflows. Hybrid Disaster Recovery & Monitoring: Architect and test robust Backup and Disaster Recovery (BCDR) strategies that guarantee zero data loss across both local storage arrays and Azure Data Lakes, maintaining continuous visibility through unified monitoring tools. Requirements On-Premises Infrastructure (STRICT MUST): Deep, hands-on experience managing traditional on-premises enterprise data centers is non-negotiable. You must have a strong background in virtualization (VMware/Hyper-V), physical networking, storage area networks (SAN), and Windows/Linux server administration before or alongside your cloud career. Professional Experience: 5 + years of total experience in IT infrastructure/system administration, with at least 3+ years of dedicated, hands-on experience specializing in Azure Cloud Administration within a complex, hybrid architecture. Banking & Financial Sector Experience: Mandatory prior experience working inside a regulated bank or financial institution in Egypt, showing a clear understanding of CBE cloud governance, local data residency laws, and audit readiness. Technical Mastery of Data Ecosystems: Proven familiarity with connecting cloud services to on-premises data repositories (such as SQL Server or Teradata). Solid knowledge of containerized environments ( AKS/Docker ) and enterprise data pipelines is highly advantageous. Education & Elite Certifications: * Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a relevant technical field. Microsoft Certified: Azure Administrator Associate (AZ-104) is required. Preferred: Certifications reflecting hybrid/security expertise, such as Azure Stack Hub/Arc familiarity or Azure Security Engineer (AZ-500) . Soft Skills: Exceptional troubleshooting skills for complex hybrid routing or latency issues, a proactive mindset, and fluency in English. Benefits Attractive, market-leading salary package Clear career advancement path with professional development opportunities

Location: Jakarta, Indonesia Who are we? Avomind is a global recruitment company specializing in commercial, strategy, analytics, operations, and technology talent. We help fast-growing companies scale internationally by connecting them with driven, high-potential professionals who can make real impact. Speed and quality are at the core of how we operate. We work with companies entering new markets, scaling rapidly, or searching for highly specialized talent with unique requirements. Our team is global and fully remote, operating across Berlin, Barcelona, Toronto, and Jakarta. We support clients worldwide across key growth regions: Europe: Go-to-market, strategy, and commercial roles across Germany, France, Spain, the Nordics, and the Netherlands. USA: Professional services, investment, eCommerce, and life sciences roles across major US markets. Asia: Supporting companies across Singapore, Hong Kong, China, Indonesia, Malaysia, and India — particularly those expanding into new markets. Our proprietary network includes partnerships with over 200 leading academic institutions worldwide, including top-tier MBA programs, enabling us to access exceptional global talent. About the Role We are looking for an experienced and proactive CRM Manager to build and lead our customer relationship management function from the ground up. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys creating scalable processes, and is passionate about leveraging CRM to drive customer engagement, retention, and business growth. As our CRM Manager , you will own the CRM strategy, implementation, and optimization, establishing the systems, workflows, and best practices that will support our long-term commercial success. Key Responsibilities Build and scale the company's CRM function from scratch, including strategy, processes, and technology. Own the implementation, configuration, and ongoing optimization of the CRM platform. Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management. Design and automate customer journeys, lead nurturing programs, and communication workflows. Partner closely with Business Development, Marketing, and Operations to ensure CRM supports business objectives. Maintain high standards of CRM data quality, governance, and reporting. Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness. Identify opportunities to improve customer experience through CRM insights and automation. Train internal members on CRM best practices and encourage adoption across the organization. Requirements 5–7 years of hands-on CRM experience. Proven experience in a B2B and/or professional services environment. Demonstrated success building or significantly scaling a CRM function from 0 to 1. Strong understanding of CRM strategy, customer lifecycle management, automation, and data management. Experience working with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar. Analytical mindset with experience using CRM data to drive business decisions. Excellent project management and cross-functional collaboration skills. Self-starter with a strong sense of ownership and the initiative to identify opportunities and execute independently. Excellent communication skills in English. Based in Jakarta or close. What We're Looking For The ideal candidate is entrepreneurial, highly motivated, and enjoys building systems rather than simply maintaining them. You are comfortable working with ambiguity, take initiative without waiting for direction, and are excited by the opportunity to create a CRM function that will become a key driver of business growth. Benefits What’s in it for you? Let's split it into a few key areas: Career Booster Coaching & Development Program. Weekly global trainings and continuous learning opportunities. Fast-track career progression (70% of our team were promoted in the last 12 months). Exposure to international markets and global clients. Learn directly from experienced team members in a flat hierarchy environment where ideas and initiative are valued. Modern Work & Culture Full remote set-up with flexible working style. Work alongside a highly international and diverse team across Europe, APAC, and the Americas. A culture built on transparency, proactivity, collaboration, and resourcefulness — we support each other, share knowledge openly, and step in to help when needed. Ownership and autonomy: you are trusted to manage your work and contribute ideas that make an impact. Compensation & Benefits Competitive monthly base salary. BPJS Manpower. Private Health Insurance. 20 vacation days per year + local public holidays.

Location: Riyadh, Saudi Arabia The Senior Transportation Planning & Traffic Safety Engineer is responsible for leading transportation planning and traffic safety initiatives, ensuring compliance with international engineering standards and best practices. The role involves conducting technical reviews, supporting traffic engineering studies, and coordinating with internal stakeholders and government authorities to enhance road safety and traffic mobility. Experience The ideal candidate must have a minimum of 10 years of relevant experience , primarily in: Transportation Planning Traffic Engineering Traffic Safety Engineering Key Responsibilities The selected candidate will be responsible for, but not limited to, the following: Liaise with company representatives and government authorities to support and implement traffic and transportation safety improvements. Serve as the technical lead for traffic safety engineering assignments and provide technical guidance, supervision, and mentorship to junior engineering staff. Review and develop scopes of work for transportation-related studies and projects, including: Road Safety Audits (RSA) Traffic Impact Studies (TIS) Temporary Traffic Management (TTM) Plans Other transportation engineering and traffic safety studies Provide technical support and engineering recommendations to internal and external stakeholders to improve traffic operations, mobility, and road safety. Review roadway designs, engineering specifications, and proposed infrastructure improvements within and surrounding company facilities, ensuring compliance with applicable industry standards and best practices. Prepare technical reports, engineering studies, meeting minutes, correspondence, presentations, technical notes, and other project documentation. Support the continuous development of the Traffic Safety Services Engineering team by establishing technical training programs, promoting knowledge sharing, and improving engineering processes and best practices. Technical Requirements The candidate must demonstrate strong technical expertise in: Highway Design Transportation Planning Traffic Engineering Traffic Safety Studies Road Safety Audits Traffic Impact Assessments Temporary Traffic Management Traffic Operations and Mobility Analysis Required Skills Thorough knowledge of international transportation engineering standards and guidelines, including: AASHTO Green Book Highway Capacity Manual (HCM) Highway Safety Manual (HSM) Manual on Uniform Traffic Control Devices (MUTCD) Institute of Transportation Engineers (ITE) Guidelines Federal Highway Administration (FHWA) Standards and Guidelines Excellent analytical, problem-solving, and technical evaluation skills. Strong written and verbal communication skills with the ability to prepare high-quality engineering reports, technical specifications, presentations, and professional correspondence. Ability to effectively coordinate with multidisciplinary teams, government agencies, consultants, and contractors. Education Bachelor's degree in Civil Engineering or related with specialization in Transportation Planning and Traffic Engineering . A Master's degree in Transportation Engineering or a related discipline is preferred. Professional Certifications (Mandatory) The candidate must hold at least one of the following professional certifications or licenses: Professional Engineer (PE) Professional Traffic Operations Engineer (PTOE) Professional Transportation Planner (PTP) RoSPA Road Safety Certification Road Safety Professional (RSP) Equivalent internationally recognized professional certifications will also be considered.

Location: Dammam, Saudi Arabia We are seeking a motivated Industrial Engineer to support project execution and performance improvement initiatives. The successful candidate will assist in project coordination, analyze performance data and KPIs, and contribute to continuous improvement efforts to ensure projects are delivered efficiently and on schedule. Key Responsibilities Support the planning, coordination, and execution of engineering projects. Monitor and analyze project KPIs and performance metrics. Coordinate with internal teams, contractors, and stakeholders to resolve project-related issues. Assist in continuous improvement initiatives using Lean and Six Sigma principles. Prepare project reports and maintain accurate documentation. Qualifications Bachelor's degree in Industrial & Systems Engineering or a related field. Fresh graduate or up to 2 years of relevant experience. Internship, co-op, or training in project management, operational excellence, or performance management is an advantage. Knowledge of Lean, Six Sigma, and project management principles. Strong analytical, problem-solving, and communication skills. Full professional proficiency in English. Preferred Certifications Six Sigma Certification PMP Certification (preferred)

Location: Kyiv, Ukraine Technical Coordinator / Solution Engineer Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Technical Coordinator / Solution Engineer to join our dynamic team on a full-time basis. We are looking for a hands-on technical professional who will serve as the primary on-site technical expert, supporting deployment, configuration, automation, monitoring, and troubleshooting activities within a customer environment. This role is ideal for a specialist with strong infrastructure and operational experience who enjoys working independently while collaborating closely with remote engineering and product teams. Responsibilities Install, configure, and support local server-side software components. Support local environment setup and configuration of server and viewer-related components. Manage and support secure data preparation, upload, and processing workflows. Develop and maintain basic orchestration and automation scripts. Monitor technical environments and proactively troubleshoot issues. Investigate problems related to setup, configuration, data uploads, processing steps, and environment stability. Maintain setup documentation, troubleshooting records, and operational procedures. Communicate effectively with remote product and vendor technical teams in English. Escalate product-specific, environment-related, and data-quality issues to appropriate technical stakeholders. Work predominantly on-site at the customer location in Kyiv, depending on project needs. Act as the main technical representative on-site while coordinating with remote support teams. Requirements Requirements Required Qualifications Strong experience working with Windows and/or Linux server environments. Proven experience installing, configuring, and supporting server-side or enterprise software solutions. Hands-on scripting experience with Bash, PowerShell, or Python. Experience creating and maintaining workflow automation and orchestration scripts. Strong background in deployment, configuration, monitoring, and troubleshooting of technical environments. Understanding of secure environments, access control, credential management, and sensitive data handling. Ability to read technical documentation and follow setup and design instructions. Experience collaborating with remote technical teams and participating in English-language meetings. Strong analytical and troubleshooting skills. Ability to work independently with minimal supervision. Nice to Have DevOps or Infrastructure Engineering background. Experience with on-premises or hybrid infrastructure environments. Experience working with data processing workflows. Familiarity with visualization platforms, viewer/server environments, or similar technical systems. Basic knowledge of encryption and decryption workflows. Experience working with APIs and integrations. GIS, spatial data, or 3D visualization experience. Customer-facing technical support, consulting, or implementation experience. Specific Requirements Must be based in Kyiv or willing to work primarily from Kyiv. Availability for regular on-site presence at the customer location. Comfortable working within a sensitive and secure customer environment. Openness to customer-side background or security screening if required. Ability to act as the primary hands-on technical specialist on-site. Strong sense of ownership, responsibility, and communication skills. Ability to properly identify, prioritize, and escalate issues when necessary. What You Should Know This is not a pure software development role. This is not a project management role. The primary focus is hands-on technical execution, including setup, configuration, scripting, monitoring, troubleshooting, and operational support. Product-specific onboarding, documentation, API guidance, and training will be provided by the product/vendor team. Benefits ·       Paid Time Off — 36 paid days per year ·       Work From Home (fully remote format) ·       Training & Development opportunities ·       Partial medical compensation

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Pacific hours (8am to 5pm PT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. Responsibilities In this role, you’ll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4 to 6+ years of relevant experience Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux Development experience in a scripting language (REACT, Node.js, Javascript, Python) Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. Have an inquisitive mind to understand how things work Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Excellence in task prioritization and evaluation of situational urgency. Interest in utilizing customer feedback to identify and drive improvements in our products. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Experience in managing dedicated customer accounts. Desired: Understanding of Telecoms and VOIP including WebRTC and SIP Location This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm US Central Time Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: San Francisco, California Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. This is NOT a new grad role! This role is for candidates with 0-2 YOE and can start full time right away. ABOUT THE ROLE As an engineer at Notion, you’ll help shape core user experiences and accelerate how people discover value in Notion. You'll tackle meaningful challenges with increasing autonomy, crafting code that millions of users will experience. You'll take ownership of projects that matter, make critical technical decisions, and contribute your unique perspective to our product vision. Working alongside passionate experts across design, product, and data, you'll help shape the future of how people work. We're looking for an Early Career AI Engineer to join as a strategic partner in shaping Notion's AI vision. You'll work on cutting-edge AI-powered features, leveraging LLMs, embeddings, and other AI technologies to make Notion more intelligent and capable. This role may be aligned to one of multiple AI-focused teams at Notion. Depending on team match and business needs, you could work on: - AI product engineering: building model-powered features end-to-end (UX, APIs, retrieval, orchestration, quality, and reliability) - Model & systems engineering: improving model integration and performance (latency, cost, safety, robustness) and building the infrastructure that supports model serving and experimentation - Evaluation & quality (evals): creating evaluation frameworks and automated/ human-in-the-loop testing to measure and improve model and product quality WHAT YOU’LL ACHIEVE - Partner with your team to prototype and ship an AI-powered product improvement - Own a scoped productionization project: integrate a new model/technique into an existing workflow, add monitoring + guardrails, or improve latency/cost/reliability. - Contribute to evals and iteration loops: build or extend an evaluation set, run experiments, analyze results, and translate learnings into product or system changes. SKILLS YOU'LL NEED TO BRING - You have less than two years of engineering experience. You have solid fundamentals in data structures, algorithms, and distributed systems, with a customer-minded, pragmatic approach to solving problems. - Expertise building and prototyping: You’re excited to build and iterate quickly, and you’ve started exploring AI/ML through coursework, projects, internships, or hackathons. You’re comfortable learning how different parts of a product fit together (UI, APIs, data), have some familiarity with relational databases like Postgres or MySQL, and can take an idea from prototype to a working feature with guidance. - Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think about the implications of what you're building and how it will impact real people's lives. You can navigate ambiguity successfully, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building. - Impact-driven approach to technology: You see technologies as tools to achieve user impact rather than ends in themselves. You care more about building successful systems that solve real problems than about using specific tech stacks or following trends. You stay current with the latest tools like Cursor, Claude Code, and other AI-assisted development environments, you're pragmatic about choosing the right tool for the job, focusing on what delivers the most value to users and the business. - Proactive communication and high agency: You own your work, communicating clearly about progress and blockers. You don't wait for instructions for every step but rather show initiative in identifying what needs to be done and driving projects forward. You ask questions when needed while independently finding solutions to problems. NICE TO HAVES - You have experience with any part of our technology stack: React, TypeScript, Node.js, Postgres, and Elasticsearch. - You care about the interaction between technology and society, the ways in which they inform each other, and our responsibility as technologists to be conscious of that relationship. - You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated base salary range for this role is $130,000-$150,000. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite   A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: San Francisco, California WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. This is NOT a new grad role! This role is for candidates with 0-2 YOE and can start full time right away. ABOUT THE ROLE As an Early Career Software Engineer at Notion, you’ll help shape core user experiences and accelerate how people discover value in Notion. You'll tackle meaningful challenges with increasing autonomy, crafting code that millions of users will experience. You'll take ownership of projects that matter, make critical technical decisions, and contribute your unique perspective to our product vision. Working alongside passionate experts across design, product, and data, you'll help shape the future of how people work. We’re hiring early career engineers to join us across several teams at Notion. Your recruiter will partner with you to find the team that aligns best with your interests and where you can make the highest impact. WHAT YOU’LL ACHIEVE - Plan, build, and ship product features from conception to launch, then iterate based on insights and customer feedback. - Improve performance, reliability, and quality of key experiences used by millions of users and thousands of organizations. - Run experiments that drive activation, retention, collaboration, and revenue, partnering with design, data science, and research. - Build internal tools and platform improvements that help all engineers ship quickly and safely. - Contribute to team norms, code quality, and a culture of learning and thoughtful tradeoffs. AREAS YOU MIGHT WORK ON - Acquisition: Landing pages, signup/auth flows, pricing + plan selection, workspace creation, invitations during onboarding, and experiments that improve conversion and time-to-value. - Adoption / Activation: In-product education, templates, reminders, onboarding tours, lifecycle nudges, and measurement frameworks that increase depth of use, retention, and habit formation. - Experimentation & Measurement (cross-cutting): A/B testing infrastructure, analytics event quality, dashboards, and iteration loops that let teams learn quickly and ship confidently. SKILLS YOU'LL NEED TO BRING - You have less than two years of engineering experience. You have solid fundamentals in data structures, algorithms, and distributed systems, with a customer-minded, pragmatic approach to solving problems. - Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think about the implications of what you're building and how it will impact real people's lives. You can navigate ambiguity successfully, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building. - Impact-driven approach to technology: You see technologies as tools to achieve user impact rather than ends in themselves. You care more about building successful systems that solve real problems than about using specific tech stacks or following trends. You stay current with the latest tools like Cursor, Claude Code, and other AI-assisted development environments, you're pragmatic about choosing the right tool for the job, focusing on what delivers the most value to users and the business. - Proactive communication and high agency: You own your work, communicating clearly about progress and blockers. You don't wait for instructions for every step but rather show initiative in identifying what needs to be done and driving projects forward. You ask questions when needed while independently finding solutions to problems. NICE TO HAVES - You have experience with any part of our technology stack: React, TypeScript, Node.js, Postgres, and Elasticsearch. - You care about the interaction between technology and society, the ways in which they inform each other, and our responsibility as technologists to be conscious of that relationship. - You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated salary range for this role is $130,000 - $150,000 By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21#LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: São Paulo, Brazil Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders Identify and empower internal champions who can advocate for Figma within their organizations Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration Deliver live and scalable training sessions customized to customer maturity and needs We'd love to hear from you if you have: 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS Excellent communication skills, with the ability to connect with a wide range of customer personas Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required While not required, it’s an added plus if you also have: Experience using Figma or working with design and collaboration tools Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Berlin, Germany Workplace: remote ABOUT YOU We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents. Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role. If you’re passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you!   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation. Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model. Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix. Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed. Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle. During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams. Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead. Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift. Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability. Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions. Publish health reports of critical apps periodically. Qualifications: Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry. 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths. Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts. Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs. Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences. Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues. Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity. Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required. Nice to Have: Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM (Real User Monitoring). Experience with distributed systems debugging: tracing failures across microservices, understanding cascading failures, and reading distributed traces end-to-end. Exposure to database operations (MySQL, PostgreSQL, Redis, Kafka) at a level sufficient to investigate connection pool exhaustion, replication lag, slow queries, or queue backlogs during incidents. Familiarity with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm) — enough to correlate recent deployments with production issues and identify rollback targets. JIRA Service Management administration experience: workflows, automation rules, SLA timers, and queues. ITIL Foundation certification is a plus but not required — practical experience matters more. Benefits We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Berlin, Germany Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry. 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Home based - EMEA Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We have multiple open roles for communications and storytelling (narrative development) specialists across social media and content production. Canonical has a robust portfolio of open source products and offers support for a wide range of open source technologies. This role is for someone who cares deeply about narrative quality and wants to elevate our brand positioning. It requires process discipline and creative smarts, leadership skills and performance-driven strategy to ensure our content aligns with our business objectives. The ideal candidate is passionate about technology, technology marketing and the use of technology in marketing. They would love to gain experience translating strategy into impact, and collaborating with multiple stakeholders. They enjoy learning and improving themselves, the team and the organization. They problem solve, get hands-on, experiment, measure and use automation and AI to make daily life easier. To succeed in this role, the candidate must be driven, organized and attentive to detail. These roles report to the Director/Head of Communications and work in close partnership with the Product Management function, as well as Alliances, Sales and Marketing teams, to communicate key company news and announcements, and manage perception of Canonical and its range of products. Location : This role will be based remotely in the EMEA region. What your day will look like Develop and execute a content marketing strategy that aligns with our business goals, SEO and brand. Manage our content calendar end to end, ensuring content is efficiently produced with minimum friction and process clarity. Ensure content quality, consistency and brand alignment in everything we produce. Collaborate with our web team to optimize content for search and AI engines, building on proven SEO or GEO expertise. Monitor and report on KPIs for our content program and use analytics tools to identify improvement opportunities. Align messaging to ensure integrated campaign support across channels, working closely with our marketing, product and brand teams What we are looking for in you Excellent communication skills with the ability to influence stakeholders and work across cross-functional teams. Familiarity with communications and content strategy, including applied knowledge of content marketing and social media. Proven experience creating authoritative and engaging content, or leading large-scale brand campaigns. Portfolio of written work required. Strong strategic thinking grounded in consumer insight, audience awareness, and brand understanding. Passion for messaging quality and written communication. Technical curiosity, and interest in software technology and its challenges. A data-driven approach to communications and content, understanding how to measure and present results that are material to the business. An exceptional academic track record from high school and university. Business level written and spoken English. Sincere personal motivation aligned with our mission. International travel 2-4 times a year for company events up to two weeks long. 2-7 years of experience in a relevant field Nice-to-have skills Applied knowledge of AEO/GEO and SEO Experience in B2B technology marketing, communications or related fields Experience developing content marketing or communications strategies for enterprise technology products Experience with project management tools like Jira What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilization. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner. 🏠Fully remote working environment - we’ve been working remotely since 2004! 📚Personal learning and development budget of 2,000USD per annum 💰Annual compensation review 🏆Recognition rewards 🏝 Annual holiday leave 👶Parental Leave 🧑‍💼Employee Assistance Programme 🧳Opportunity to travel to new locations to meet colleagues at ‘sprints’ ✈️Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Costa Mesa, United States WHAT YOU’LL DO: Utilize first principle methods and design tools to develop new aircraft products Own development of primary and secondary aircraft structural parts and assemblies (metallic and composite) from preliminary design through prototype manufacturing Perform complex modeling and finite element analysis at the detailed component level, major assembly level, and aircraft level (analysis simulations to include strength, buckling, damage tolerance, and delamination) Apply design for manufacturing concepts to create solutions that are cost effective and easy to manufacture at rate Conduct trade studies and perform design and analysis research of complex engineering concepts to determine an optimal solution for weight, performance, manufacturability, cost, and/or schedule Collaborate in a multidisciplinary environment to solve complex, open-ended problems with an emphasis on schedule and cost objectives Coordinate work with mechanical systems, systems integration, aerodynamics, manufacturing, project engineering, and other team members Onsite engineering support at manufacturing and integration sites REQUIRED QUALIFICATIONS B.S. in Aerospace Engineering or Mechanical Engineering, or equivalent experience 5+ years of experience in aerospace or related industry Strong technical knowledge in core engineering principles, fundamental mechanics of composite materials, design, analysis, testing, and fabrication Deep understanding of load paths, design practices, and hand calculations to design robust structurally efficient assemblies Proven ability to design high performance structures and execute their fabrication Self-directed, results oriented, and capable of working in a dynamic environment Excellent time management, organizational, and communication skills Ability to obtain and maintain US DoD Secret Clearance or higher PREFERRED QUALIFICATIONS Experience with clean sheet aircraft configuration Siemens NX proficiency Experience with fast paced prototype design and manufacture of uncrewed aircraft Experience with high temperature materials selection Broad experience across a range of aircraft programs Hands-on experience with manufacturing Practical aircraft knowledge (pilots license, A&P, etc.)

Location: Costa Mesa, United States WHAT YOU WILL DO Full cycle PCB design including collecting requirements, schematic design, component selection, supervision or completion of layout, bring-up, test, debug, and system integration Conduct bring-up and design work on microcontrollers, ensuring seamless integration within the system Troubleshoot issues that span electrical and software boundaries, utilizing both lab equipment (Oscilloscopes, DMM, etc.) and basic software debugging tools} ADDITIONAL LEARNING & DEVELOPMENT OPPORTUNITIES Work in a fast-paced environment supporting new developments, deployments, and customer operated hardware Perform power design, including development and integration of power management systems and components Develop payloads and subsystems (sensors, payload interfaces, power management, and networking) Create system interconnect diagrams and define wire harnesses that connect electronic equipment within a subsystem Collaborate closely with other electrical, mechanical, software, firmware, and test engineers to deliver fully functional, mission-critical products Conduct peer-level and cross-discipline design reviews REQUIRED QUALIFICATIONS Bachelor’s Degree in Electrical Engineering or equivalent, with 3+ years of experience designing, testing, and troubleshooting complex system designs Ability to perform power system and electrical loading analysis, simulation, and testing to determine optimal solutions High competence using lab test equipment (benchtop power supplies, electronics loads, oscilloscopes, DMM, logic/spectrum analyzers, etc.) with familiarity of thermal and EMI test chambers and using basic software debugging tools Familiarity with common electrical bus interfaces (CAN, I2C, SPI, Ethernet, RS232/422, RS485, USB) Exceptional organization and communication skills (both written and oral) Eligible to obtain and maintain an active U.S. security clearance Experience with power design and power management systems Hands-on experience with microcontrollers, including bring-up and design work Knowledge of modern analog and digital electronics and electronic circuits Experience designing mixed-signal PCBs with multiple layer counts, layer stackup and impedance matching for power and sensor applications, understanding correct grounding approaches and employing appropriate board protections and filtering Understanding of low voltage and high voltage power electronics and control systems in order to capture system interconnect diagrams and drive cable harnessing designs with proper wire and connector selection PREFERRED QUALIFICATIONS Familiar with high end consumer or military embedded systems design Experience with power systems including batteries and AC power. Develop low-level firmware for bring-up and test Background in defense and missile systems. Comprehensive understanding of the effects of temperature and vibration on electrical designs.

Location: Costa Mesa, United States WHAT YOU’LL DO: Utilize first principle methods and design tools to develop new aircraft products Own development of primary and secondary aircraft structural parts and assemblies (metallic and composite) from preliminary design through prototype manufacturing Perform complex modeling and finite element analysis at the detailed component level, major assembly level, and aircraft level (analysis simulations to include strength, buckling, damage tolerance, and delamination) Apply design for manufacturing concepts to create solutions that are cost effective and easy to manufacture at rate Conduct trade studies and perform design and analysis research of complex engineering concepts to determine an optimal solution for weight, performance, manufacturability, cost, and/or schedule Collaborate in a multidisciplinary environment to solve complex, open-ended problems with an emphasis on schedule and cost objectives Coordinate work with mechanical systems, systems integration, aerodynamics, manufacturing, project engineering, and other team members Onsite engineering support at manufacturing and integration sites REQUIRED QUALIFICATIONS B.S. in Aerospace Engineering or Mechanical Engineering, or equivalent experience 5+ years of experience in aerospace or related industry Strong technical knowledge in core engineering principles, fundamental mechanics of composite materials, design, analysis, testing, and fabrication Deep understanding of load paths, design practices, and hand calculations to design robust structurally efficient assemblies Proven ability to design high performance structures and execute their fabrication Self-directed, results oriented, and capable of working in a dynamic environment Excellent time management, organizational, and communication skills Ability to obtain and maintain US DoD Secret Clearance or higher PREFERRED QUALIFICATIONS Experience with clean sheet aircraft configuration Experience with high temperature materials Experience with thermal gradient structural analysis Siemens NX proficiency Experience with fast paced prototype design and manufacture of uncrewed aircraft Experience with high temperature materials selection Prior experience working in high speed programs Hands-on experience with manufacturing Practical aircraft knowledge (pilots license, A&P, etc.)