Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
Humanoid is seeking a highly driven and experienced Product Program Manager to join our Product Department. This critical role will lead the end-to-end development and delivery programme and relevant product-related projects for Humanoid's next-generation bipedal humanoid robot fleet solution – from Alpha prototype to production version, and from early adoption to mass deployment and further to different version obsolescence.
As the anchor for the development, launch and deployment process, you will drive cross-functional coordination across Product, Engineering, Operations, and Marketing teams to ensure that the solution is delivered on-time, on-cost, on-quality, and on-spec.
This is a highly collaborative role, requiring deep expertise in programme delivery and budget management across both technical and non-technical workstreams, as well as in product lifecycle for products that combine cutting edge hardware and software technologies. You will work closely with Engineering's Technical Program Managers (TPMs), who own the detailed technical execution of the mechanical, actuation, controls, perception and other AI systems that underpin safe and reliable bipedal locomotion, manipulation and interaction, to ensure their workstreams are integrated into the overall programme plan, as well as other key stakeholders. The ideal candidate will possess strong leadership skills, a structured delivery and product-oriented mindset, and the ability to operate confidently across a diverse stakeholder landscape.
WHAT YOU'LL DO
- Lead the full lifecycle programme management of the humanoid robot fleet solution development & deployment – from planning, design, prototyping, testing, manufacturing to launch, early to mass deployment, version update to obsolescence or repurposing.
- Act as the central coordination point between Product, Engineering, Operations, Manufacturing, Supply Chain, Marketing, Business Development and Finance to align resources, schedules, and deliverables.
- Develop and maintain programme plans, risk registers, dependency maps, and stage gates to ensure structured and transparent delivery.
- Champion best-in-class governance, reporting, and communication processes to ensure all stakeholders remain informed and engaged.
- Identify and mitigate programme risks and issues early to maintain momentum and resolve delivery challenges.
- Support the Product Department in defining scope, prioritisation, and trade-off decisions throughout the development & deployment cycles.
- Drive alignment between cross-functional teams and facilitate decision-making to unblock issues across technical and operational domains.
- Own programme budget planning and management across development, testing, tooling, and deployment phases – building and maintaining the budget, tracking actual spend against plan, forecasting variances, managing change control on cost impacts, and reporting budget performance to senior stakeholders.
- Partner with Engineering's Technical Program Managers (TPMs) to drive delivery of the bipedal locomotion, whole-body control, sensor integration, and safety/certification workstreams – ensuring their technical plans and test campaigns are reflected in the overall programme schedule and dependencies, with progress reported transparently to stakeholders. TPMs own the detailed technical execution and design decisions; this role owns the programme-level integration, sequencing, and accountability for outcomes.
- Work with Engineering TPMs, Supply Chain, and Finance to manage the commercial, budget, and schedule aspects of supplier/partner relationships for critical bipedal subsystems (actuators, gearboxes, batteries, sensors), and to translate technical KPIs (e.g. locomotion performance, MTBF, production readiness) into programme-level cost, schedule, and quality reporting.
WHAT WE'RE LOOKING FOR
- Bachelor’s degree or higher in Mechanical, Electrical, Mechatronics, Manufacturing, Industrial Design Engineering or a closely related technical discipline.
- 7+ years of experience in programme or project management roles within technology or product development environments, preferably in Robotics or Consumer electronics environments, having followed different stages of product lifecycles.
- Formal project management qualification (PMP, PRINCE2, or equivalent).
- Proven track record of successfully delivering complex, multi-disciplinary hardware and/or software product development programmes.
- Strong experience in managing cross-functional teams spanning engineering, operations, manufacturing, finance, and supply chain.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced and evolving environment, driving clarity and direction across multiple teams.
- Experience owning or managing programme budgets for complex hardware/technology programmes, including cost tracking, forecasting, and reporting.
- Experience partnering with technical/engineering leads (e.g. Technical Programme Managers) on complex hardware programmes – ideally including legged or bipedal robotics, or closely related fields such as locomotion research or actuator-driven mechatronic systems – with enough technical fluency (actuators, controls, sensors, robotics safety standards) to translate technical risk into programme impact and make informed scope and trade-off decisions, without requiring hands-on engineering ownership.
Nice to have:
- Direct experience working on or managing a bipedal or legged humanoid robot programme, from prototype through to production and deployment.
- Experience with mass-production ramp-up of complex robotic or mechatronic hardware, including supplier qualification and manufacturing scale-up.
- Familiarity with simulation-to-real transfer, digital twin practices, or reinforcement-learning-based control as used in modern humanoid development.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Remote - European Region
Workplace: hybrid
Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks.
Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.
Responsibilities:
Manage and troubleshoot complex distributed large-scale software systems
Build scalable, secure and reliable container-based infrastructure
Automate software delivery processes with CI/CD pipelines
Collaborate within DevOps, development, security, compliance teams
Ensure the security and stability of the infrastructure
Improvement and strengthening DRP
On-going DevOps activities in support of development/deployment/testing processes
Requirements:
3+ years of experience in DevOps, SRE, or data platform/infrastructure related field
Experience of operating stateful/distributed systems in production, good understanding of systems fundamentals (networking, storage, scaling)
Hands-on experience with cloud platforms (Azure, AWS, or GCP) and Kubernetes
Experience with Infrastructure as Code (e.g., Terraform)
Familiarity with modern deployment practices (e.g., GitOps with ArgoCD/Flux)
Development and scripting skills (Python, Bash)
Expertise in any observability solutions (Prometheus stack, etc)
Linux system administration expertise
Understanding of DevOps security principles
Troubleshooting skills
Good communication skills
Proficiency in English and Russian, written and verbal
Nice to have:
Terragrunt
Azure, and/or GCP
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Location: India
ABOUT HUMAN ARCHIVE
Human Archive is a data lab modeling human embodied intelligence.
We're researchers from Stanford, Berkeley, NYU GRAIL, UPenn GRASP, JHU Robotics and national robotics champions, backed by Y Combinator and $8.2M.
Hardware — We design, manufacture and calibrate thousands of custom collection rigs, gloves and wrist cameras, with our hardware team in Shenzhen.
Operations — We have 100+ full-time team members collecting large-scale multimodal video and sensor data from 100,000+ contributors and 500+ industry partners across homes, hotels, restaurants, agriculture, manufacturing, construction and retail in 30+ countries. In India, our operations are headquartered in Bengaluru and run live across Delhi NCR, Bengaluru, Mumbai, Goa etc.
Software — We develop custom 3D perception and annotation models tailored to our hardware, and train robot policies on our datasets. Our SLAM and hand-pose models achieve state-of-the-art performance.
Despite decades of research, we still barely understand how humans think, move or interact with the world. Human Archive's datasets are foundational infrastructure for automating manual labor, increasing global abundance and advancing our understanding of the brain.
ABOUT THE ROLE
As an Operations Manager, you own the deployment. From the moment equipment leaves our storage point to the moment the day's data is verified, it is yours to run — a team of five to six operators, a live site, and a set of problems nobody can solve for you from a desk.
The stakes are real. Robots learn from what we capture. A deployment run well produces data that trains machines to work with their hands; a deployment run badly produces footage nobody can use. That call gets made on the floor, by you, in the moment.
It suits someone who is equally comfortable talking to a mechanic mid-shift and holding a strict data protocol when a site is pushing back. Most people can do one. We are looking for the ones who can do both.
A DAY ON DEPLOYMENT
Reporting time varies by deployment and can be early morning. A typical day runs as follows.
- Start of day — Reach the storage point, for example our Gurgaon dark store. Collect and verify camera units, batteries, memory cards and accessories against the assigned inventory on the app.
- Travel — Move to the deployment site with your team.
- On arrival — Meet the site point of contact. Walk the floor and confirm the day's capture plan, including which workers and stations are being recorded.
- Briefing — Brief your five to six operators. Assign stations, fit camera systems on the workers, run a test capture.
- Collection — Run the day's capture. Move between stations checking framing, battery levels and storage. Handle what goes wrong: a worker steps away, a shift changes, a station becomes inaccessible. You make the call on the spot.
- Wrap — Close capture and complete the taxonomy for everything collected on task level.
- Day end — Return to the storage point, reconcile inventory with the dark store manager, flag damaged units, transfer data and submit the deployment report.
RESPONSIBILITIES
- Collect and verify camera inventory, batteries and accessories from the local storage point each morning
- Travel with your team to the deployment site and set up for the day's collection
- Brief and manage five to six field operators through the collection plan
- Meet and coordinate with the site point of contact, typically a Director, Operations Head or owner of a factory, resort or restaurant
- Check data quality through the day, including camera framing, battery levels and storage
- Complete and verify the taxonomy for all footage collected on site
- Reconcile inventory at day end and return it to the dark store manager
- Transfer and upload the day's data, and submit the deployment report
WHO WE'RE LOOKING FOR
Non-negotiable
- Strong spoken English and Hindi. You are often our first point of contact with Directors, Operations Heads and owners of factories, resorts and restaurants.
- Willingness to work on site and travel, not from a desk
- Ability to give clear direction to field teams in Hindi and English
- Ability to make decisions independently when a deployment does not go to plan
We're hiring two kinds of people
1. Freshers: 2025 and 2026 pass-outs
Startup internship experience strongly preferred. If you have interned at an early-stage company and know what it is like when the process does not exist yet and you have to build it, this role will make sense to you.
2. People with 1–3 years of field or operations experience
Prior experience as an Operations Manager, City Ops, Fleet Ops or Field Ops at a startup. Quick commerce, home services, hyperlocal delivery and on-demand backgrounds map directly onto this role — companies like Snabbit, Blinkit, Zepto, Swiggy, Urban Company, Rapido and Porter.
Prior experience is useful but not required. We train on our protocol and taxonomy. What we cannot train is spoken English and ownership.
THIS ROLE IS NOT FOR YOU IF
- You want a fixed desk and a fixed city
- You want predictable 10-to-6 hours
- You are uncomfortable spending your day on factory floors, in kitchens and on shop floors
- You would rather escalate a problem than solve it on the spot
TRAVEL
This role requires substantial travel. A typical month may include a week in Delhi NCR, a week in Bengaluru and a week in Assam. You should be comfortable with this before applying.
- Base location is Delhi NCR.
- All outstation work-related travel, accommodation, meals and commute are paid by the company and are not part of your CTC.
WORKING SCHEDULE
- 6-day work week
- Actual working hours are approximately 9 to 10 hours. On deployment days a significant part of the day is spent travelling, over and above working hours.
- Reporting time depends on the deployment and can be early morning.
- Sunday deployments are limited to a maximum of two per month.
- On non-deployment days you handle data transfer and upload, deployment planning, reporting and site coordination. These days run on more regular hours.
ELIGIBILITY
- Any graduate degree (BBA, BA, B.Com http://B.Com, BHM, B.Tech http://B.Tech or equivalent). Hospitality, hotel management and general management backgrounds do particularly well in this role.
- Batch: 2025 and 2026 pass-outs, or up to 3 years of relevant experience
- No minimum CGPA cutoff. We hire on the interview, not the marksheet.
COMPENSATION
- Total CTC: ₹4.2–7 LPA, based on interview performance
- 100% fixed. There is no variable or performance-linked component.
- Probation: 2 months at full salary. No deduction during probation.
- No service bond or training bond of any kind.
REPORTING AND GROWTH
You report to the Zone Head and the Operations Head, and work directly with the founding team. Each Operations Manager runs one deployment team of five to six field operators, with a home city and rotation across active national sites.
Typical progression for strong performers:
- Regional Manager — around 8 months. Owns multiple deployment teams across a zone.
- City Head — around 18 months. Owns a city's full operations, including site partnerships and vendor relationships.
We expect our operations leadership to come from this cohort.
Location: Remote UK
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
The International Accelerator Engineering team is growing, and we're looking for a Senior Software Engineer to join us! We're a full-stack team located entirely in Europe within the same time zone, but culturally rooted in Silicon Valley. We directly improve the financial lives of over 20 million people shaping how Affirm builds Direct-to-Consumer products for Canada, the UK, and future international markets. We build and own various products used by our consumers, like the Affirm App and other Direct to Consumer products across international markets. We are here to make sure we reach and provide useful tools to our users so they can experience honest financial products at their fullest.
Our work is agile and fast-paced, shipping new code to production for millions to use across geographies and rigorously measuring the impact it has on them. This role rewards curiosity, ownership, ability to zoom in and out, switch contexts often, also in an open contribution model, and a builder's mindset. You'll know exactly what your objectives are, you'll have what you need to hit them, and you'll choose your own path to get there, while constantly looking for ways to get AI to increase productivity on a daily basis. You'll learn quickly from experienced teammates and grow your craft on problems that matter at scale.
If you want to build something new and operate it at scale – come join us!
What You'll Do:
· You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery.
· You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.
· You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them.
· You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts.
· You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
· You will help develop talent on your team by providing feedback and guidance, and leading by example.
What We Look For:
· You have a total of 4+ years of experience as a software engineer.
· You are experienced in designing, developing and launching backend systems at scale technologies like Python, Kotlin, AWS, MySQL, and Kubernetes.
· You have experience shipping web apps using declarative UI frameworks like React or Vue.
- You efficiently use AI to assist you to deliver high quality products on a daily basis
· You have experience defining a technical plan for the delivery of a significant feature or system component with an elegant, simple and extensible design. You write high quality code that is easily understood and used by others.
· You are proficient at making significant changes in a large code base, and have developed a suite of tools and practices that enable you and your team to do so safely.
· Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders.
· You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
Compensation & Benefits
Base Pay Grade - N
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidised medical coverage, dental and vision for you and your dependents.)
Base pay range per year: £120,000 - £168,000
Location: UK Remote
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Ramat Gan, Israel
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we’re building the future of retail — and our Enterprise Supermarkets team plays a critical role in shaping how the largest retail chains operate and grow on our platform.
We are looking for a Retail Development Specialist to join a senior team managing Wolt’s most strategic supermarket partnerships in Israel. This is not a traditional sales role — it is a highly operational, analytical, and partner-facing position focused on driving performance, improving processes, and leading strategic retail partnerships end-to-end.
In this role, you will manage a portfolio of 3–4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
What you’ll be doing
In this role, you will manage a portfolio of 3–4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
Day-to-day in this role you’ll:
Own the end-to-end management and development of strategic enterprise supermarket accounts on Wolt.
Analyze business and operational performance to identify growth opportunities, bottlenecks, and operational inefficiencies.
Lead proactive operational improvement initiatives with field stakeholders such as pickers, store managers, and operations teams, focusing on topics like picking times, rejection reasons, availability, and fulfillment quality.
Conduct trainings and onboard partners on Wolt’s operational tools, workflows, and advanced platform capabilities.
Build and maintain strong relationships with senior stakeholders at partner headquarters, including leading quarterly business reviews and strategic discussions.
Drive commercial and marketing initiatives together with partners, including campaigns, assortment optimization, storefront visibility, and growth opportunities.
Handle complex escalations and coordinate cross-functional problem solving, including cases involving technical or operational issues.
Conduct regular visits to supermarket branches across Israel to support operational excellence and partner success.
Monitor KPIs and performance metrics using BI and analytics tools, translating data into actionable business insights.
Our humble expectations
We are looking for a highly organized, proactive professional with strong analytical capabilities and experience in managing senior stakeholders for our most strategic supermarket partners.
4+ years of experience in Enterprise/B2B Account Management, Retail Operations, Customer Success, Consulting, or similar partner-facing operational roles.
Proven experience managing complex enterprise accounts and working with senior stakeholders.
Strong analytical capabilities and hands-on experience working with BI tools such as Looker, Tableau, Power BI, or similar.
Advanced Excel skills — ability to analyze data, identify trends, and drive decisions independently.
Experience leading operational improvement initiatives and managing multiple stakeholders simultaneously.
Strong communication and presentation skills, with the ability to influence both field teams and senior management.
Highly organized, proactive, and comfortable working in a fast-paced environment.
Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or a related field — mandatory.
Fluent in Hebrew and English.
What we offer
A unique opportunity to join one of Europe’s fastest-growing tech companies and shape the future of retail.
Exposure to strategic enterprise partnerships and large-scale retail operations.
A highly impactful role with ownership, autonomy, and visibility across the organization.
Hands-on learning, supportive teammates, and strong growth opportunities.
Great benefits and a collaborative work environment.
Next steps
If this sounds like your next career step, we’d love to hear from you! We review applications on a rolling basis. The process typically includes:
Talent Acquisition interview
Hiring Manager interview
Practical assignment and presentation
Reference checks
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Tel Aviv-Yafo, Tel Aviv District, Israel
About Aidoc
Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.
Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.
Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.
About this role
Shape the future of AI-powered clinical experiences.
At Aidoc, we’re building industry-leading clinical AI that helps healthcare teams improve patient outcomes and optimize clinical operations. Our AI platform delivers the right insights at the right moment, embedded directly into clinical workflows.
We’re looking for an exceptional
Director of Product Design
to lead our Product Design team and help define the next generation of AI-powered clinical experiences.
This is a
player-coach leadership role
. You’ll lead and mentor a team of experienced Product Designers, while staying close to the work yourself. You’ll help solve some of our most complex product and UX challenges to create products that clinicians trust, adopt, and love to use. You’ll shape our design direction and raise the bar for product quality across Aidoc.
What you’ll do:
Define and drive Aidoc’s Product Design vision, principles, and strategy.
Lead, coach, and develop a team of three senior Product Designers.
Develop a deep understanding of clinical workflows and translate complex real-world challenges into simple, intuitive product experiences.
Stay hands-on with high-impact and complex design challenges, from discovery through execution.
Build a strong research-driven design culture centered on deep customer and workflow understanding.
Shape AI-native experiences that fit naturally into clinicians’ daily workflows.
Partner closely with Product, Engineering, Clinical, and Executive leadership to influence product strategy and priorities.
Establish and evolve best practices for UX research, usability testing, design systems, and continuous product validation.
Raise the bar for craft, consistency, and product experience across the organization.
What we’re looking for:
7+ years of experience in Product Design
, ideally working on complex B2B, enterprise, or SaaS products.
3+ years of experience managing Product Designers
, including coaching experienced or senior-level designers.
Strong hands-on Product Design expertise across discovery, UX, interaction design, prototyping, and product delivery.
A track record of owning complex product experiences and translating ambiguous problems into clear, intuitive solutions.
Deep experience with user research, customer discovery, and usability testing.
Experience building or evolving design systems and scalable design practices.
Strong product thinking and systems thinking, with the ability to influence product strategy beyond the design function.
Experience partnering closely with senior Product and Engineering leaders.
Strong communication skills and the ability to explain design decisions, challenge assumptions, and create alignment.
Passion for AI and the future of human-AI collaboration.
Healthcare, clinical workflow, or other complex regulated-domain experience is a strong advantage.
You’ll thrive here if you:
Enjoy being both a
design leader and a hands-on designer
.
Love spending time with customers and understanding how they actually work.
Think in workflows and systems, not just individual screens.
Know when to coach your team and when to personally dive into a difficult problem.
Challenge assumptions through research, experimentation, and data.
Care deeply about craft, quality, and execution.
Can work comfortably with ambiguity and bring structure to complex problems.
Inspire and elevate experienced designers without needing to micromanage them.
Want your work to improve the lives of clinicians and patients every day.
Working at Aidoc
Our Perks:
Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees.
Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
Stocked up kitchen & meal card
Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
Amazing culture - collaborative, transparent & fun!
Attractive compensation package & benefits
Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
Location: Remote or Mississauga
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary
This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLMsolutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products.
Job Summary
The Principal AI Machine Learning Platform Engineer will set the technical vision and strategy for the machine learning platform that powers ML and generative AI development across PointClickCare, partnering with Product and Engineering leadership to align that direction with product and business goals. As the technical authority for the ML platform, the Principal Engineer will define the reference architectures, standards, and roadmap for the pipelines, tooling, and infrastructure used for model training, deployment, serving, and monitoring, and will provide technical leadership and mentorship to raise the engineering bar for ML systems company-wide.
Key Responsibilities
Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.
Set the direction and best practices for MLOps across the company — including CI/CD for models, model registry, feature stores, and experiment tracking — and drive build-vs-buy decisions for core platform components.
Establish the practices and architecture for reliability, observability, and performance of ML systems in production, including monitoring, alerting, and automated remediation.
Establish the security architecture for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring, and ensure adoption across teams.
Define secure, cost-efficient integration and infrastructure patterns for connecting the platform with existing systems, APIs, and data sources at scale.
Provide technical leadership and mentorship across engineering teams, guiding senior engineers and influencing the org-wide technical roadmap for ML infrastructure.
Qualifications & Skills
Expert level in Python and Java with strong software engineering fundamentals.
Deep experience designing and building ML platforms and ML Ops workflows at scale, familiarity with tools such as MLFlow, Kubeflow, Ray, and model-serving frameworks or equivalents.
Extensive experience with cloud platforms (AWS, Azure, and/or GCP), containerization, and orchestration (Docker, Kubernetes).
Demonstrated track record of setting technical direction and driving org-wide technical initiatives across multiple teams.
Preferred
Bachelor’s degree or higher in Computer Science, Machine Learning, or a related field.
Sufficient familiarity with Azure Machine Learning components, Databricks processing and serverless environments, and ML Frameworks to support strategic decision making
Demonstrable history of leading and sustaining build out of critical cross-team systems
Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
Experience optimizing large model training and inference (including LLM serving) for performance and cost.
#LI-AV1
#LI-hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary
This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLMsolutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products.
Job Summary
The Principal AI Machine Learning Platform Engineer will set the technical vision and strategy for the machine learning platform that powers ML and generative AI development across PointClickCare, partnering with Product and Engineering leadership to align that direction with product and business goals. As the technical authority for the ML platform, the Principal Engineer will define the reference architectures, standards, and roadmap for the pipelines, tooling, and infrastructure used for model training, deployment, serving, and monitoring, and will provide technical leadership and mentorship to raise the engineering bar for ML systems company-wide.
Key Responsibilities
Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.
Set the direction and best practices for MLOps across the company — including CI/CD for models, model registry, feature stores, and experiment tracking — and drive build-vs-buy decisions for core platform components.
Establish the practices and architecture for reliability, observability, and performance of ML systems in production, including monitoring, alerting, and automated remediation.
Establish the security architecture for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring, and ensure adoption across teams.
Define secure, cost-efficient integration and infrastructure patterns for connecting the platform with existing systems, APIs, and data sources at scale.
Provide technical leadership and mentorship across engineering teams, guiding senior engineers and influencing the org-wide technical roadmap for ML infrastructure.
Qualifications & Skills
Expert level in Python and Java with strong software engineering fundamentals.
Deep experience designing and building ML platforms and ML Ops workflows at scale, familiarity with tools such as MLFlow, Kubeflow, Ray, and model-serving frameworks or equivalents.
Extensive experience with cloud platforms (AWS, Azure, and/or GCP), containerization, and orchestration (Docker, Kubernetes).
Demonstrated track record of setting technical direction and driving org-wide technical initiatives across multiple teams.
Preferred
Bachelor’s degree or higher in Computer Science, Machine Learning, or a related field.
Sufficient familiarity with Azure Machine Learning components, Databricks processing and serverless environments, and ML Frameworks to support strategic decision making
Demonstrable history of leading and sustaining build out of critical cross-team systems
Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
Experience optimizing large model training and inference (including LLM serving) for performance and cost.
#LI-AV1
#LI-remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $158,000-$198, 000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: Maputo
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
GiveDirectly Mozambique is growing – delivering large lump sum transfers at scale, developing tech-enabled delivery models, and building the operational infrastructure needed to support a significantly larger program. We're looking for an Operations Lead to strengthen the support systems and staff to operate with excellence at scale. This role will lead procurement, logistics, HR, and administrative functions end-to-end, working closely with the Country Director and collaborating with Programs, Finance, Internal Audit and Safeguarding teams.
The ideal candidate combines strong operational expertise – particularly in procurement, logistics, and HR – with the leadership skills to build and mentor a growing team. You thrive in a fast-paced, non-hierarchical environment, are comfortable making decisions with limited precedent, and bring a bias toward action and practical problem-solving.
Reports to:
Country Director
Level:
Senior Manager
Travel requirement:
Regular travel within Mozambique to field offices and program sites. Must be able to travel 1-2 times per year internationally for team retreats.
What you'll do
Build and lead the Mozambique operations team
Lead the GD Moz Operations team, including procurement, logistics, administration, and HR functions.
Provide line management to the Office & Procurement Manager and Human Resources Manager, while supporting them to build high-performing, appropriately specialised teams.
Create clear roles, responsibilities, and standard operating procedures that enable the team to operate independently and at a high standard.
Build the team's capacity over time, driving best practice and coaching managers to develop operations management excellence.
Contribute to cost-effective systems for scale
Help design and build systems and processes capable of supporting a larger program, identifying future needs (e.g. strategic partnerships, team capacity, technology solutions).
Drive measurable improvements in back-office processes, running regular analyses on speed, cost, resilience and controls.
Identify and implement opportunities to use AI and other digital solutions to improve the scalability of operations.
Leadership to procurement, logistics and administration
Oversee Procurement & Administration function through the Office & Procurement Manager, identifying bottlenecks and improving systems.
Develop and support implementation of a procurement strategy to ensure an efficient, responsive, high-quality, and resilient supply of goods and services.
Lead logistics and fleet management, ensuring efficient and reliable transport and distribution across Mozambique's operations.
Oversee budgeting and procurement planning to ensure needs are forecast and operations run smoothly.
Use data to conduct analyses to identify opportunities to improve procurement and logistics efficiency and value for money.
Support compliance and risk management
Proactively identify and mitigate operational risks, maintaining a risk register and putting mitigations in place.
Ensure operations meet GiveDirectly's global policy standards and local regulatory requirements, adapting for the Mozambique context.
Work with GiveDirectly's Corporate Audit function to support internal audits and build systems for a strong control environment across assets, inventory, fleet, procurement and office security.
Closely collaborate with Finance teams for timely, efficient payment processes, facilitate external audits, and ensure compliance.
Oversee HR
Oversee HR function through the HR Manager, identifying bottlenecks and improving systems.
Support the Country Director in implementing and iterating on GiveDirectly Mozambique's people strategy to scale the team while building talent density.
Support the HR team to deliver initiatives that strengthen team culture and reinforce GiveDirectly's values as the organisation scales.
Drive best practice across recruitment, learning and development, performance management, and HR operations.
What you'll bring
Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
Significant experience (6+ years) in operations management, with strong expertise in procurement and logistics.
A track record of strengthening operational functions – taking systems from ad hoc toward structured, compliant, and scalable.
Strong financial and budget management skills, with experience managing operational budgets and driving cost-effectiveness.
Experience managing and developing teams, including recruiting and mentoring staff.
Experience overseeing or working closely with HR functions (recruitment, performance management, learning and development, culture building).
Comfort in a fast-paced and changing environment that involves a degree of ambiguity and requires figuring things out with limited precedent.
Highly analytical with a strong attention to detail and a bias toward data-driven decision-making.
Familiarity with INGO standards, donor compliance frameworks, internal controls, and audit processes.
Strong cross-cultural communication skills and experience working effectively in matrixed organisations.
Experience and aptitude leveraging new technologies and AI to advance operational effectiveness. Comfort with an agile and iterative approach.
Knowledge of Mozambique's regulatory environment for NGO operations, procurement, and employment law is an advantage.
Language Requirement: English fluency required; Portuguese fluency is a plus.
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Location: 5151 San Felipe, Suite 1800, Houston, TX 77056
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SUMMARY:
The Client Manager works with and supports Producers, Client Advocates, Client Executives, Senior Client Managers and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients.
Location: This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office.
Summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RESPONSIBILITIES
• Answer and respond promptly to client inquiries via phone, mail and e-mail, in a professional and courteous manner,
adhering to agency guidelines.
• Maintain proper file documentation including properly documenting all phone calls, correspondence, faxes and emails in
Sagitta and Image Right.
• Prioritize workflow and follow standard procedures for processing applications, policy changes, renewals, endorsements,
audits and cancellations.
• Accurately process policy changes on carrier websites or via email. Follow up with carriers to ensure all applications and any
policy changes are processed in a timely manner.
• Assume ownership of customer concerns and feedback until a successful resolution is achieved.
• Review client exposures, loss experience and current coverage and provide proactive solutions, and recommend
appropriate products and services.
• Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options
to the client.
• Assist with the solicitation of new accounts and retention of existing accounts. Looks for new sales opportunities by cross-
selling.
• Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality
standards.
• Work well within the team and contribute to the team effort by openly sharing insurance knowledge.
Skills & Qualifications:
• Minimum three (3) year prior Commercial Insurance experience
• Strong customer service skills with an ability to assess insurance coverage needs
• Excellent communication and diplomacy skills to resolve client issues
• Articulate, well organized, and focused
• Goal oriented and highly motivated and resourceful to achieve results
• Ability to work independently, as well as in a team environment
Educational requirement:
• Bachelor’s degree preferred - experience equivalent will be considered
• Broker’s license is required
• Insurance designation preferred
Technology: Proficient in Microsoft Office and relevant company proprietary databases, Experience with an agency management
system such as Sagitta is a plus.
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-LL1 #LI-Hybrid
Location: 1250 S. Capital of Texas Hwy Building 1, Suite 470 Austin, TX 78746
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SUMMARY:
The Client Manager works with and supports Producers, Client Advocates, Client Executives, Senior Client Managers and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients.
Location: This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office.
Summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RESPONSIBILITIES
• Answer and respond promptly to client inquiries via phone, mail and e-mail, in a professional and courteous manner,
adhering to agency guidelines.
• Maintain proper file documentation including properly documenting all phone calls, correspondence, faxes and emails in
Sagitta and Image Right.
• Prioritize workflow and follow standard procedures for processing applications, policy changes, renewals, endorsements,
audits and cancellations.
• Accurately process policy changes on carrier websites or via email. Follow up with carriers to ensure all applications and any
policy changes are processed in a timely manner.
• Assume ownership of customer concerns and feedback until a successful resolution is achieved.
• Review client exposures, loss experience and current coverage and provide proactive solutions, and recommend
appropriate products and services.
• Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options
to the client.
• Assist with the solicitation of new accounts and retention of existing accounts. Looks for new sales opportunities by cross-
selling.
• Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality
standards.
• Work well within the team and contribute to the team effort by openly sharing insurance knowledge.
Skills & Qualifications:
• Minimum three (3) year prior Commercial Insurance experience
• Strong customer service skills with an ability to assess insurance coverage needs
• Excellent communication and diplomacy skills to resolve client issues
• Articulate, well organized, and focused
• Goal oriented and highly motivated and resourceful to achieve results
• Ability to work independently, as well as in a team environment
Educational requirement:
• Bachelor’s degree preferred - experience equivalent will be considered
• Broker’s license is required
• Insurance designation preferred
Technology: Proficient in Microsoft Office and relevant company proprietary databases, Experience with an agency management
system such as Sagitta is a plus.
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-LL1 #LI-Hybrid
Location: 14881 Quorum Drive Suite 850, Dallas, TX 75254
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SUMMARY:
The Client Manager works with and supports Producers, Client Advocates, Client Executives, Senior Client Managers and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients.
Location: This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office.
Summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RESPONSIBILITIES
• Answer and respond promptly to client inquiries via phone, mail and e-mail, in a professional and courteous manner,
adhering to agency guidelines.
• Maintain proper file documentation including properly documenting all phone calls, correspondence, faxes and emails in
Sagitta and Image Right.
• Prioritize workflow and follow standard procedures for processing applications, policy changes, renewals, endorsements,
audits and cancellations.
• Accurately process policy changes on carrier websites or via email. Follow up with carriers to ensure all applications and any
policy changes are processed in a timely manner.
• Assume ownership of customer concerns and feedback until a successful resolution is achieved.
• Review client exposures, loss experience and current coverage and provide proactive solutions, and recommend
appropriate products and services.
• Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options
to the client.
• Assist with the solicitation of new accounts and retention of existing accounts. Looks for new sales opportunities by cross-
selling.
• Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality
standards.
• Work well within the team and contribute to the team effort by openly sharing insurance knowledge.
Skills & Qualifications:
• Minimum three (3) year prior Commercial Insurance experience
• Strong customer service skills with an ability to assess insurance coverage needs
• Excellent communication and diplomacy skills to resolve client issues
• Articulate, well organized, and focused
• Goal oriented and highly motivated and resourceful to achieve results
• Ability to work independently, as well as in a team environment
Educational requirement:
• Bachelor’s degree preferred - experience equivalent will be considered
• Broker’s license is required
• Insurance designation preferred
Technology: Proficient in Microsoft Office and relevant company proprietary databases, Experience with an agency management
system such as Sagitta is a plus.
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-LL1 #LI-Hybrid
Location: Washington, D.C.; Virginia; New Hampshire; Vermont; Pennsylvania; Maryland; Rhode Island; Massachusetts; New Jersey; Connecticut; Delaware; New York
Workplace: Remote
The Partnerships team expands access to high-quality psychiatric care by building strategic relationships with health systems across the country. We partner with executive, clinical and operational leaders to create seamless referral pathways, improve patient access, and deliver measurable value for both patients and partner organizations.
We are seeking a Strategic Partnership Director (individual contributor) to lead new health system partnerships within an assigned territory (Northeast). This is a true hunter role for someone who is energized by opening doors, developing executive relationships, and building partnerships from the ground up (not managing an existing book of business).
The ideal candidate is a relationship-driven business development leader with an established network of health system executives and physician leaders. They love the challenge of developing partnerships, are energized by prospecting and relationship building, and have a track record of independently driving opportunities from initial outreach through successful launch. They understand the unique challenges facing health systems, speak credibly about clinical operations and referral workflows, and build trust through insight, persistence, and high emotional intelligence - not high-pressure sales tactics.
Success in this role means quickly leveraging your network to build executive relationships, creating a robust pipeline of qualified health system opportunities, securing meaningful referral partnerships, and establishing Talkiatry as a trusted behavioral health partner across your territory.
TO BE CONSIDERED FOR THIS ROLE, YOU MUST LIVE IN ONE OF THESE STATES:
Virginia, Maryland, Delaware, Pennsylvania, New Jersey, New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine, + Washington, D.C.
ABOUT TALKIATRY:
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.
Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.
Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.
YOU WILL:
- Develop and execute a territory strategy to identify, prioritize, and secure new health system partnerships, leveraging existing executive relationships while building new ones with key clinical and operational leaders.
- Own the full partnership lifecycle - from prospecting and relationship development through discovery, executive presentations, negotiation, and successful launch - with accountability for delivering partnership and growth goals.
- Leverage existing relationships while building new executive connections with physician leaders, behavioral health executives, referral management teams, population health leaders, and C-suite stakeholders to create long-term strategic partnerships.
- Navigate complex health system organizations by building consensus across multiple stakeholders, understanding organizational dynamics, and aligning Talkiatry's value with each system's clinical and strategic priorities.
- Maintain deep knowledge of the health system landscape within your territory, including executive movement, strategic priorities, competitive dynamics, and emerging partnership opportunities, using those insights to shape your territory strategy.
- Develop and execute a systematic approach to territory planning, prospecting, account prioritization, and pipeline management that consistently creates new partnership opportunities.
- Represent Talkiatry as a behavioral health thought partner by articulating industry trends, healthcare economics, referral workflows, and Talkiatry's value in improving access, quality, and patient outcomes.
- Partner cross-functionally with Clinical, Operations, Legal, Product, and Executive Leadership to design, structure, and launch successful partnerships while independently driving opportunities forward and removing obstacles to execution.
- Represent Talkiatry at industry conferences, executive forums, and professional networks to strengthen market presence, expand strategic relationships, and generate new partnership opportunities.
YOU ARE:
- A relationship-driven business development leader with an established network and the credibility to quickly build trust with health system executives, physician leaders, and other key stakeholders.
- Someone who is energized by prospecting, opening doors, and creating new partnership opportunities (not simply managing existing accounts or relationships).
- An EQ-driven business developer who builds momentum through trust, persistence, and thoughtful problem-solving rather than pressure, urgency tactics, or transactional sales approaches.
- A proven track record of independently owning complex partnership opportunities from initial outreach through successful launch, with a strong bias toward action and accountability.
- The ability to navigate the complexity and politics of large health systems, building consensus across physician leaders, operational stakeholders, and executive decision-makers.
- The confidence and resourcefulness to independently drive opportunities forward while effectively leveraging cross-functional partners when they add value (not relying on large sales support organizations to create momentum).
- Deep knowledge of health system operations, referral patterns, and the challenges healthcare organizations face in expanding access to behavioral health services.
- Executive presence with exceptional communication and presentation skills, and the ability to influence C-suite leaders through compelling business cases and strategic insights.
- An entrepreneurial mindset with the ability to build and execute a territory strategy, develop systematic approaches to pipeline generation, and consistently create new partnership opportunities.
- A collaborative approach that brings together Clinical, Operations, Legal, Product, and Executive Leadership to launch successful partnerships while maintaining ownership and accountability for outcomes.
- Passion for Talkiatry's mission and a commitment to expanding access to high-quality behavioral health care through long-term, mutually beneficial health system partnerships.
YOU HAVE:
- 7+ years of experience developing and closing enterprise partnerships with health systems, integrated delivery networks (IDNs), academic medical centers, physician organizations, or other complex healthcare providers.
- Proven track record of independently sourcing, developing, and closing new business opportunities in a quota-carrying or commercially accountable role.
- Demonstrated experience developing executive relationships across health system executives, physician leaders, and clinical stakeholders, with a demonstrated ability to leverage those relationships to develop new strategic partnerships.
- Demonstrated success navigating complex, multi-stakeholder sales cycles involving clinical, operational, legal, finance, and executive decision-makers.
- Deep understanding of health system operations, physician referral patterns, behavioral health access challenges, and the priorities of clinical leadership.
- Strong executive presence with exceptional written, verbal, and presentation skills, including experience presenting business cases and partnership proposals to senior healthcare leaders.
- Experience developing territory strategies, building and managing a healthy pipeline, and accurately forecasting opportunities using CRM platforms such as HubSpot, Salesforce, or similar tools.
- Ability to operate independently with a high degree of ownership, urgency, and accountability while collaborating effectively with Clinical, Operations, Legal, Product, Finance, and Executive Leadership.
- Willingness to travel up to 30% within the assigned territory for executive meetings, partner engagement, and industry conferences.
PREFERRED QUALIFICATIONS
- Experience building referral partnerships or physician services relationships within behavioral health, psychiatry, telehealth, or specialty care.
- Experience selling healthcare services or provider solutions to health systems, rather than primarily selling technology, benefits, or HR solutions.
- Experience partnering with physician groups or specialty care providers to build referral-based growth strategies.
- MBA, MHA, MPH, or an equivalent combination of healthcare and business leadership experience.
WHAT WE OFFER
- Competitive compensation with a performance-based incentive plan tied to partnership growth and business impact.
- A remote-first role with the flexibility to work from anywhere within your assigned territory, with travel to partner sites and industry events.
- The opportunity to lead strategic partnerships with some of the nation's leading health systems and healthcare organizations.
- A high-impact role with direct exposure to executive leadership and the ability to influence Talkiatry's enterprise growth strategy.
- The autonomy to build new relationships, shape market expansion, and help define how Talkiatry partners with health systems nationwide.
- A collaborative, mission-driven culture where Clinical, Operations, Product, and Commercial teams work together to improve access to high-quality psychiatric care.
- The chance to make a meaningful difference by helping health systems expand access to behavioral healthcare for the patients and communities they serve.
- Opportunities for professional growth and leadership development within one of the fastest-growing organizations in behavioral healthcare.
- The ability to make a lasting impact by helping transform how health systems deliver and expand access to psychiatric care.
WHY TALKIATRY:
- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
Location: London, UK
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As an AV Engineer focused on builds and design, you'll design and implement the systems that enable world-class collaboration and communication across offices. This role is critical as we rapidly expand our physical footprint, with plans for multiple new offices and expansions over the coming years.
You'll be responsible for architecting AV solutions from concept through commissioning, ensuring our conference rooms, event spaces, and collaboration areas provide frictionless experiences that enable our teams to advance AI safety research. You'll help establish standards and systems that scale efficiently while pushing the boundaries of what's possible in workplace collaboration technology.
This is an opportunity to shape how a cutting-edge AI research organization communicates and collaborates, building infrastructure that supports everything from small team meetings to company-wide all-hands broadcasts reaching thousands of remote participants.
Responsibilities
Lead AV design, procurement, and programming for new office builds, expansions, and retrofits across our global portfolio
Create and maintain AV system designs including schematic drawings, line diagrams, and elevation plans
Program and commission AV systems to meet specific use cases and user requirements
Execute successful "first day of business" deployments for new offices, ensuring all systems are operational for day-one occupancy
Attend build coordination meetings with architects, contractors, and workplace teams to drive AV requirements and integration
Innovate and test emerging AV technologies to optimize productivity and enable premium experiences for existing and upcoming spaces
Develop automated solutions to improve system reliability and reduce operational overhead
Partner with Security and IT teams to ensure AV systems meet enterprise security requirements
Create comprehensive documentation for all systems including programming logic, troubleshooting guides, and operational procedures
Oversee operations globally to ensure seamless AV operations and service delivery standards are consistently met
Manage relationships with AV integrators and vendors to ensure project success
Assist with AV operations support including event production and system maintenance as needed
You may be a good fit if you
Have 8+ years of experience designing and implementing AV systems in an enterprise environment
Are proficient in control system programming utilizing the Q-Sys ecosystem or similar
Have hands-on experience with video conferencing platforms, particularly Google Meet
Can read and create AV technical drawings including schematics, line diagrams, and rack elevations
Understand digital signal processing (DSP) concepts for audio, including acoustic echo cancellation, noise reduction, EQ/dynamics, and automixing
Are familiar with enterprise video distribution, streaming technologies, and broadcast standards
Can manage multiple projects simultaneously while meeting aggressive timelines
Collaborate effectively with non-technical stakeholders to translate requirements into technical solutions
Have excellent troubleshooting skills and are comfortable diving into complex integrated systems
Care about creating exceptional user experiences through technology
Are excited about the opportunity to build scalable AV infrastructure from the ground up
Strong candidates may also have
Experience with Logitech video conferencing ecosystem and management platforms
Certifications such as Q-Sys Level 2, CTS, or CTS-D
Familiarity with control scripts using Lua within Q-Sys
Background in broadcast production or live event engineering
Experience with Netgear network switches running AV over IP systems (QLAN, Dante, SMPTE 2110)
Familiarity with digital signage platforms (Appspace or similar)
Understanding of acoustical design principles for conference spaces
Track record of successful large-scale office technology deployments
Previous experience performing AV installations
Background working in high-growth technology companies
Experience with Google Workspace administration
Role Specific Location Policy:
This role will be based in our London office
This role is expected to be in office 75% of the time
This position will require up to 8 weeks of domestic and international travel to help with new office build outs
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
£210,000
—
£250,000 GBP
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As an AV Engineer focused on builds and design, you'll design and implement the systems that enable world-class collaboration and communication across offices. This role is critical as we rapidly expand our physical footprint, with plans for multiple new offices and expansions over the coming years.
You'll be responsible for architecting AV solutions from concept through commissioning, ensuring our conference rooms, event spaces, and collaboration areas provide frictionless experiences that enable our teams to advance AI safety research. You'll help establish standards and systems that scale efficiently while pushing the boundaries of what's possible in workplace collaboration technology.
This is an opportunity to shape how a cutting-edge AI research organization communicates and collaborates, building infrastructure that supports everything from small team meetings to company-wide all-hands broadcasts reaching thousands of remote participants.
Responsibilities
Lead AV design, procurement, and programming for new office builds, expansions, and retrofits across our global portfolio
Create and maintain AV system designs including schematic drawings, line diagrams, and elevation plans
Program and commission AV systems to meet specific use cases and user requirements
Execute successful "first day of business" deployments for new offices, ensuring all systems are operational for day-one occupancy
Attend build coordination meetings with architects, contractors, and workplace teams to drive AV requirements and integration
Innovate and test emerging AV technologies to optimize productivity and enable premium experiences for existing and upcoming spaces
Develop automated solutions to improve system reliability and reduce operational overhead
Partner with Security and IT teams to ensure AV systems meet enterprise security requirements
Create comprehensive documentation for all systems including programming logic, troubleshooting guides, and operational procedures
Oversee operations globally to ensure seamless AV operations and service delivery standards are consistently met
Manage relationships with AV integrators and vendors to ensure project success
Assist with AV operations support including event production and system maintenance as needed
You may be a good fit if you
Have 8+ years of experience designing and implementing AV systems in an enterprise environment
Are proficient in control system programming utilizing the Q-Sys ecosystem or similar
Have hands-on experience with video conferencing platforms, particularly Google Meet
Can read and create AV technical drawings including schematics, line diagrams, and rack elevations
Understand digital signal processing (DSP) concepts for audio, including acoustic echo cancellation, noise reduction, EQ/dynamics, and automixing
Are familiar with enterprise video distribution, streaming technologies, and broadcast standards
Can manage multiple projects simultaneously while meeting aggressive timelines
Collaborate effectively with non-technical stakeholders to translate requirements into technical solutions
Have excellent troubleshooting skills and are comfortable diving into complex integrated systems
Care about creating exceptional user experiences through technology
Are excited about the opportunity to build scalable AV infrastructure from the ground up
Strong candidates may also have
Experience with Logitech video conferencing ecosystem and management platforms
Certifications such as Q-Sys Level 2, CTS, or CTS-D
Familiarity with control scripts using Lua within Q-Sys
Background in broadcast production or live event engineering
Experience with Netgear network switches running AV over IP systems (QLAN, Dante, SMPTE 2110)
Familiarity with digital signage platforms (Appspace or similar)
Understanding of acoustical design principles for conference spaces
Track record of successful large-scale office technology deployments
Previous experience performing AV installations
Background working in high-growth technology companies
Experience with Google Workspace administration
Role Specific Location Policy:
This role will be based in our San Francisco office
This role is expected to be in office 75% of the time
This position will require up to 8 weeks of domestic and international travel to help with new office build outs
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$285,000
—
$325,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Edinburgh, Scotland, United Kingdom; Leeds, England, United Kingdom; London, England, United Kingdom
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Fanatics Markets is the real-money prediction and trading app where you can invest in moments you care about. Built on a secure platform, we let users predict real-world outcomes and trade on events they actually follow—from sports and entertainment to political elections and beyond. Our mission is to redefine how fans engage with the moments and markets that matter most. We're looking for the right people to help us build the future of prediction markets.
Role Overview
As a Senior Software Engineer within our Platform team, you will help build and operate the platform underpinning our exchange and trading systems. You will adapt and evolve our infrastructure and platform standards to support a highly available, low-latency exchange, partnering closely with exchange engineers and engineering leads to enable rapid innovation without compromising stability or security.
This role requires a balance of deep hands-on software engineering and systems thinking. You will build tools, services and automation that support the exchange—from load-testing environments and mock integrations to monitoring and automated recovery. You will own projects from ideation to production and help operate the platform as the exchange goes live. The balance of coding and infrastructure work varies by project, but you should be comfortable independently developing new software as well as improving existing systems, championing best-in-class platform standards and mentoring mid-level engineers.
On the engineering side, we are pioneering the use of AI as a code collaborator. We need engineers who have moved beyond experimentation—who actively use tools like Claude Code, Cursor, or GitHub Copilot to ship production code faster while maintaining exceptional quality.
Responsibilities
Design, build and maintain software tools, services and automation that solve complex infrastructure, reliability and developer experience challenges.
Design, build and maintain highly available cloud-native infrastructure, ensuring the platform scales reliably with our growing user base.
Build and optimize CI/CD pipelines and developer tooling to eliminate friction in the software delivery lifecycle.
Develop load-testing environments and supporting software, including mock services and integrations.
Implement team-level standards for AI-augmented development, using effective prompting and validation practices to increase velocity without sacrificing code quality.
Identify and mitigate AI-generated code pitfalls, such as security vulnerabilities or over-abstraction, and assist in tracking team productivity metrics.
Implement and maintain platform security safeguards and compliance standards to protect the integrity of the firm’s systems.
Contribute to the system observability roadmap by implementing monitoring, tracing, alerting and automation to improve operational reliability.
Partner with product and engineering teams to translate technical requirements into scalable platform solutions.
Mentor junior and mid-level engineers, participate in the on-call rotation, lead incident response for team-owned services and deliver engineering improvements that prevent recurring incidents.
Skills
5+ years of experience in software, backend or platform engineering, with a track record of delivering production software and building scalable, cloud-native environments.
Strong software development skills, including the ability to independently design, build, test and deploy services or substantial tools from scratch.
Deep hands-on Kubernetes experience, including operating production workloads, troubleshooting failures, and designing for high availability and efficient scaling.
Strong hands-on experience with AWS and infrastructure as code using Terraform.
High proficiency in Java and Python; Go is a plus. You should be comfortable bridging the gap between infrastructure and application logic.
Understanding of distributed systems and the trade-offs between low latency, high availability, scalability and operational complexity.
Experience building mature CI/CD pipelines and working with observability tools such as Prometheus, Grafana or Datadog.
Strong proficiency in using AI collaborators such as Claude Code, Cursor or GitHub Copilot to ship production code and improve personal development workflows.
Ability to evaluate AI-generated code for security gaps or architectural errors and implement rigorous testing strategies.
Proven ability to take ownership of complex projects in a fast-paced environment, proactively identifying improvements and balancing speed with architectural health.
Strong communication skills and the ability to collaborate effectively with distributed engineering and product teams.
Preferred Qualifications
Experience in high-growth startup environments.
Experience with financial systems, exchanges, real-money transactions or regulatory compliance.
Background in building internal developer tools, CLI applications or infrastructure automation services.
Experience developing load-testing environments, mock services or automated recovery systems.
Experience leading small project groups or “squads” within a larger team.
Depending on the role, your interview and onboarding e
xperience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
Ready to build the future of sports betting? If you possess some of these skills but not all of them, we still encourage you to apply! Please note that
visa sponsorship is not available
for this position. We are open to
fully remote candidates based in the United Kingdom.
Remote employees may also be eligible for a home office setup stipend.
#LI-Remote
#LI-AL1
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Edinburgh, Scotland, United Kingdom; Leeds, England, United Kingdom; London, England, United Kingdom
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Fanatics Markets is the real-money prediction and trading app where you can invest in moments you care about. Built on a secure platform, we let users predict real-world outcomes and trade on events they actually follow—from sports and entertainment to political elections and beyond. Our mission is to redefine how fans engage with the moments and markets that matter most. We're looking for the right people to help us build the future of prediction markets.
Role Overview
As a Staff Software Engineer within our Platform team, you will help define the technical direction of the platform underpinning our exchange and trading systems. You will lead the design and evolution of our infrastructure and platform standards to support a highly available, low-latency exchange, partnering closely with exchange engineers and engineering leads to enable rapid innovation without compromising stability or security.
This role requires a balance of deep hands-on software engineering, systems thinking and technical leadership. You will lead complex projects that support the exchange—from load-testing environments and mock integrations to monitoring and automated recovery. You will turn ambiguous requirements into practical designs, own delivery from ideation to production and help operate the platform as the exchange goes live. The balance of coding and infrastructure work varies by project, but you should be comfortable independently developing new software as well as improving existing systems, setting platform standards and mentoring engineers across experience levels.
On the engineering side, we are pioneering the use of AI as a code collaborator. We need engineers who have moved beyond experimentation—who actively use tools like Claude Code, Cursor, or GitHub Copilot to ship production code faster while maintaining exceptional quality.
Responsibilities
Lead the design and development of software tools, services and automation that solve complex infrastructure, reliability and developer experience challenges.
Define and evolve the architecture of highly available cloud-native infrastructure, balancing performance, reliability, security and cost as the platform grows.
Set technical direction for CI/CD pipelines and developer tooling, remaining hands-on in delivering improvements to the software delivery lifecycle.
Lead the development of load-testing environments and supporting software, including mock services and integrations.
Establish and evolve standards for AI-augmented development, using effective prompting and validation practices to increase velocity without sacrificing code quality.
Identify and mitigate AI-generated code pitfalls, such as security vulnerabilities or over-abstraction, and help teams evaluate the impact on quality and productivity.
Guide the design and implementation of platform security safeguards and compliance standards to protect the integrity of the firm’s systems.
Shape the system observability roadmap and lead improvements to monitoring, tracing, alerting and automated recovery.
Partner with exchange, product and engineering leads to resolve architectural trade-offs, align priorities and deliver scalable platform solutions.
Mentor engineers across experience levels, lead technical design discussions and raise engineering standards across teams.
Participate in the on-call rotation, lead incident response for team-owned services and drive engineering improvements that prevent recurring incidents.
Skills
Significant experience in software, backend or platform engineering, with a track record of leading complex technical projects and delivering production software and scalable, cloud-native environments.
Deep software development expertise, including the ability to independently design, build, test and deploy services or substantial tools from scratch and guide others through complex implementation decisions.
Deep hands-on Kubernetes experience, including designing and operating production environments, troubleshooting complex failures, and establishing patterns for high availability and efficient scaling.
Strong hands-on experience with AWS and infrastructure as code using Terraform, including making architectural decisions across complex environments.
High proficiency in Java and Python; Go is a plus. You should be comfortable bridging the gap between infrastructure and application logic.
Deep understanding of distributed systems and the ability to make and explain trade-offs between low latency, high availability, scalability and operational complexity.
Experience shaping CI/CD and observability approaches, with hands-on knowledge of tools such as Prometheus, Grafana or Datadog.
Strong proficiency in using AI collaborators such as Claude Code, Cursor or GitHub Copilot to ship production code and improve engineering workflows.
Ability to evaluate AI-generated code for security gaps or architectural errors and establish rigorous testing and validation practices.
Proven ability to turn ambiguous problems into a clear technical direction and deliver improvements across team boundaries, balancing immediate needs with long-term architectural health.
Strong communication skills, including the ability to explain complex technical decisions, influence without formal authority and collaborate effectively with distributed engineering and product teams.
Experience mentoring senior engineers and building alignment around technical standards and architectural decisions.
Preferred Qualifications
Experience in high-growth startup environments.
Experience with financial systems, exchanges, real-money transactions or regulatory compliance.
Background in designing and building internal developer platforms, tools, CLI applications or infrastructure automation services.
Experience developing load-testing environments, mock services or automated recovery systems.
Experience leading technical initiatives spanning multiple teams or evolving platform architecture through significant growth or change.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
Ready to build the future of sports betting? If you possess some of these skills but not all of them, we still encourage you to apply! Please note that
visa sponsorship is not available
for this position. We are open to
fully remote candidates based in the United Kingdom.
Remote employees may also be eligible for a home office setup stipend.
#LI-Remote
#LI-AL1
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Worldwide; South Africa
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
Independent Contractor – CPT-11203 Lead Follow-Up & Appointment Setting Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are a UK-based guitar school teaching children and adults through both in-person and online lessons. We are seeking a friendly, proactive, and highly organized Virtual Assistant to become the first point of contact for prospective students and parents.
The primary focus of this role is lead follow-up, appointment setting, customer communication, and CRM management. The successful candidate will respond promptly to new inquiries generated through Facebook and Google Ads, nurture leads through multiple communication channels, and book free introductory guitar lessons into our calendar.
This role is ideal for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective students begin their musical journey.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Lead Follow-Up & Appointment Setting
Follow up on new inquiries generated through Facebook Ads and Google Ads.
Contact leads via phone, SMS, WhatsApp, and email.
Conduct outbound calls to prospective students and parents.
Book free introductory guitar lessons into the company calendar.
Confirm appointments and send reminders.
Follow up with no-shows and reschedule appointments when appropriate.
Re-engage previous inquiries and former students.
Student & Parent Communication
Welcome new students and parents.
Maintain ongoing communication with current students and families.
Provide a positive and professional customer experience.
Answer general inquiries and direct questions to the appropriate team member when necessary.
Build rapport with prospective students and parents.
CRM Management
Update and maintain lead records within GoHighLevel (GHL) / LeadConnector.
Document all communications and interactions accurately.
Ensure no leads are overlooked or forgotten.
Maintain clean and organized CRM records.
Track lead progression through the enrollment process.
Administrative Support
Assist with inbox management and email organization.
Support calendar management and scheduling activities.
Maintain accurate records and administrative documentation.
Prepare weekly performance reports.
Reporting & Performance Tracking
Generate simple weekly reports outlining:
Leads contacted
Trial lessons booked
No-shows
New student enrollments
Re-engaged leads and former students
Monitor outreach and appointment-setting performance metrics.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Excellent spoken and written English communication skills.
Friendly, confident, and professional telephone manner.
Previous experience in appointment setting, customer service, sales support, or lead follow-up.
Strong relationship-building and communication skills.
Excellent organizational and time-management abilities.
Ability to work independently and proactively.
Strong attention to detail and follow-through.
Reliable internet connection and quiet work environment.
PREFERRED QUALIFICATIONS
Experience using GoHighLevel (GHL) or LeadConnector.
Experience working with inbound lead management.
Experience in education, coaching, music schools, tutoring services, or service-based businesses.
Familiarity with Facebook and Google Ads lead follow-up processes.
Experience with SMS, WhatsApp, and multi-channel communication.
Sales or appointment-setting experience.
Experience re-engaging dormant leads and previous customers.
APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
Category
Tools / Platforms
CRM
GoHighLevel (GHL), LeadConnector
Communication
Phone, SMS, WhatsApp, Email
Calendar Management
Google Calendar
Reporting
Google Sheets, Microsoft Excel
Lead Management
Facebook Leads, Google Ads Leads
Communication & Meetings
Zoom, Google Meet
KEY PERFORMANCE INDICATORS (KPIs)
Speed of lead response.
Number of leads contacted.
Number of trial lessons booked.
Trial lesson attendance rate.
Number of new students enrolled.
Number of re-engaged leads and former students.
CRM accuracy and lead management effectiveness.
Work Schedule
Contracted Hours per Week: 20 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: Preferably 10:00 AM – 2:00 PM UK Time (with occasional flexibility for evening follow-ups)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
Contracted Hours per Week: 20 hours/week
Daily Working Time: 10 AM-12 PM UK time
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B
REGION PREFERENCES: South Africa
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
ГибридOptional offices and relocation support
India
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоseniorRemote UK; We're a full-stack team located entirely in Europe within the same time zone, but culturally rooted in Silicon Valley
Ramat Gan, Israel
Tel Aviv-Yafo, Tel Aviv District, Israel
УдалённоRemote or Mississauga
УдалённоRemote, USA
leadГеография найма не уточнена
География найма не уточнена
География найма не уточнена
География найма не уточнена
УдалённоWashington, D.C.; Virginia; New Hampshire; Vermont; Pennsylvania; Maryland; Rhode Island; Massachusetts; New Jersey; Connecticut; Delaware; New York; TO BE CONSIDERED FOR THIS ROLE, YOU MUST LIVE IN ONE OF THESE STATES:
London, UK
San Francisco, CA
seniorEdinburgh, Scotland, United Kingdom; Leeds, England, United Kingdom; London, England, United Kingdom; fully remote candidates based in the United Kingdom
Edinburgh, Scotland, United Kingdom; Leeds, England, United Kingdom; London, England, United Kingdom; fully remote candidates based in the United Kingdom
УдалённоleadЮАР; However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW