Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
When someone calls an airline, texts a retailer, or opens their bank's app and talks to a Sierra agent, our systems carry that conversation. Phone calls, SMS, WhatsApp, email, and the chat inside our customers' apps all run through this team.
AI voice, chat, and messaging agents are new and they must operate with global communication networks. Nobody has fully solved how to make the two work together at the speed of a real conversation. We have to solve it for millions of calls, and you will be building the future of how entire industries will operate with AI agents.
Demo: Finding the perfect stay https://sierra.ai/resources/videos/demo-finding-the-perfect-stay
Demo: Flight disruption recovery https://sierra.ai/resources/videos/demo-flight-disruption-recovery
- Multi-modal: Make one conversation work across voice, text, and screen. A customer can start by talking, switch to typing on a crowded train, send a photo of a broken part, and get a link or a form back on screen. The agent remembers everything, whichever way the customer talks and personalizes it. You will build on the frontier here, and decide what it should feel like.
- Make AI voice feel like a real conversation. Every call crosses carriers, telephony networks, and contact centers around the world before it reaches our agent. Making AI agents feel lively and real across global infrastructure is a critical problem to get right for end users.
- Give personal AI agents a safe way in. More people now have their own AI assistants. Today a company can either block them or hand them the user’s full account access. The Personal Agent Protocol https://personalagentprotocol.org/ is an open standard that offers a better option: a safe way for personal agents to work with a company and its Sierra agent. You’ll help build it.
- Build the agent experience inside the app. ChatKit is our library of native iOS, Android, and web components for talking to an agent. It covers voice controls, live waveforms, transcripts, and chat. Customers use it to build an agent experience inside a customer’s flagship app, not like a widget added on top. You decide what those components are and how they behave.
- Get every call to the right agent. You’ll build and own our global telephony stack: SIP, WebRTC, the Sierra Voice Protocol and our integrations with major contact-center platforms. That means millions of calls and messages, and every one of them reaching the right agent.
- Put Sierra on every channel. SMS, WhatsApp, RCS, email, LINE, Messenger and Instagram. You’ll build the tools that let developers launch a new channel on their own, delivering value in hours not weeks.
WHAT OWNERSHIP LOOKS LIKE
- A bias for shipping. You move fast, and you finish what you start.
- Curiosity about the hard parts. You go deep where other engineers avoid going: protocols, edge cases, and end to end multi-modal experiences.
- An AI-native way of building. You not only use AI tools every day, it is ingrained in the way you operate and think. You’ve deleted all old priors and re-invented the way you and your teams work from the ground up. Come ready to tell us about something you built that you couldn’t have built 6 months ago.
- An obsession with the details. When one call in ten thousand fails, you want to know why. You obsess about the product experience and pixels as much as you do latency and reliability.
- Strong backend fundamentals. You can also work comfortably across backend, infra, mobile and web.
- 3+ years building production software that real users depend on.
WHAT YOU'LL BRING
- A passion for being on the frontier of AI products.
- Pride in building reliable, maintainable, and secure systems that scale.
- Motivation and high-agency to drive outcomes in a high-autonomy culture.
- 4+ years hands-on experience building production systems.
- Degree in Computer Science or related field, or equivalent professional experience.
EVEN BETTER...
- Experience building AI products for enterprise or consumers
- Experience building native SDKs for iOS (Swift) or Android (Kotlin)
- Experience building messaging apps, voice apps or voice agents
- Experience with SIP, WebRTC, Twilio or contact-center platforms
- Experience with real-time, low-latency distributed systems
None of these are required. If the problems above excite you, we’d love to hear from you.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Baghdad, Iraq
Toters is an on-demand last-mile delivery service that enables customers to browse products offered by their favorite local stores, and place orders to have them delivered on-demand through a mobile application. Initially, Toters plans on addressing the restaurant and grocery markets.
In this role, you’ll be part of the HR Team, responsible for the daily and administrative HR duties. Your roll will be assisting the HR team with recruitment, record maintenance, and provide clerical support to all employees.
Responsibilities
Respond to HR inquiries and requests from branch staff, managers, and external parties.
Maintain accurate digital and physical employee records .
Support high-volume recruitment post vacancies, screen CVs, schedule interviews, run reference checks, and issue employment contracts.
Track and renew employee health certificates, medical checks as required by local regulations.
Conduct orientation for new hires and update their records.
Support branch managers with attendance tracking, shift records, leave, and payroll.
Complete resignation and termination paperwork, including clearance and final settlement documents.
Help ensure compliance with labor law and company HR policies across all branches.
Stay up to date with HR trends and best practices in the hospitality industry.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
At least 1 year of experience as an HR Officer, preferably in restaurants, hospitality, or F&B.
Solid understanding of core HR functions and local labor law.
Experience with high-volume, fast-turnover hiring is a strong plus.
Excellent written and verbal communication skills in [Arabic and English].
Able to work under pressure and meet tight deadlines in a fast-paced environment.
Strong computer skills: email, MS Office .
Good organizational and time management skills, with close attention to detail.
Willing to visit branches regularly and be flexible with working hours when needed.
Location: Seoul, South Korea
Males and Females welcome
Calling all truly AWESOME people!
About Stranger Soccer
Stranger Soccer (
www.strangersoccer.com)
is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
Job Description
Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure.
Working Hours
Shifts will be assigned each week during the following timeframes:
Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm
Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm
Key Responsibilities
Be an ambassador of the Stranger Soccer brand at the games
Facilitate numerous football games around Seoul.
Ensure an OUTSTANDING game experience from start to finish
Be ready to step in and play, to cover for any no show players or Hosts
Report issues back to Operations Management
Requirements
FUN outgoing personality
Understanding of and passion for football
Excellent people and communication skills
Previous experience in customer service is a plus
To apply, please visit
https://www.strangersoccer.com/official-host
and fill in the application form there.
Seoul, South Korea
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Lisbon, Portugal
Males and Females welcome
Calling all truly AWESOME people!
About Stranger Soccer
Stranger Soccer (
www.strangersoccer.com)
is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
Job Description
Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure.
Working Hours
Shifts will be assigned each week during the following timeframes:
Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm
Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm
Key Responsibilities
Be an ambassador of the Stranger Soccer brand at the games
Facilitate numerous football games around Lisbon.
Ensure an OUTSTANDING game experience from start to finish
Be ready to step in and play, to cover for any no show players or Hosts
Report issues back to Operations Management
Requirements
FUN outgoing personality
Understanding of and passion for football
Excellent people and communication skills
Previous experience in customer service is a plus
To apply, please visit
https://www.strangersoccer.com/official-host
and fill in the application form there.
Location: Belgrade, Serbia
Males and Females welcome
Calling all truly AWESOME people!
About Stranger Soccer
Stranger Soccer (
www.strangersoccer.com)
is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
Job Description
Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure.
Working Hours
Shifts will be assigned each week during the following timeframes:
Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm
Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm
Key Responsibilities
Be an ambassador of the Stranger Soccer brand at the games
Facilitate numerous football games around Belgrade.
Ensure an OUTSTANDING game experience from start to finish
Be ready to step in and play, to cover for any no show players or Hosts
Report issues back to Operations Management
Requirements
FUN outgoing personality
Understanding of and passion for football
Excellent people and communication skills
Previous experience in customer service is a plus
To apply, please visit
https://www.strangersoccer.com/official-host
and fill in the application form there.
Location: Antwerp, Belgium
Males and Females welcome
Calling all truly AWESOME people!
About Stranger Soccer
Stranger Soccer (
www.strangersoccer.com)
is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
Job Description
Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure.
Working Hours
Shifts will be assigned each week during the following timeframes:
Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm
Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm
Key Responsibilities
Be an ambassador of the Stranger Soccer brand at the games
Facilitate numerous soccer games around Antwerp.
Ensure an OUTSTANDING game experience from start to finish
Be ready to step in and play, to cover for any no show players or Hosts
Report issues back to Operations Management
Requirements
FUN outgoing personality
Understanding of and passion for soccer
Excellent people and communication skills
Previous experience in customer service is a plus
To apply, please visit
https://www.strangersoccer.com/official-host
and fill in the application form there.
Location: St. Louis, United States; Saint Charles, United States
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older.
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Charleston, United States
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older.
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
- анализом бизнес-потребностей и функциональных задач с точки зрения их реализации в информационных системах; - исследованием существующей архитектуры, функциональности и ограничений систем, а также определением влияния планируемых изменений на текущий ландшафт;
Location: Singapore; Australia
Workplace: Remote
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you’ll do
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
- Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales
Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
- Currently based in Australia or Singapore.
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Learn how we think and work
- A story about our mission: Read Me https://linear.app/readme
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
- How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear
- A video series: Conversations on Quality https://linear.app/quality
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
Location: Australia; Singapore
Workplace: Remote
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you’ll do
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
- Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales
Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
- Currently based in Australia or Singapore.
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Learn how we think and work
- A story about our mission: Read Me https://linear.app/readme
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
- How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear
- A video series: Conversations on Quality https://linear.app/quality
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
Location: Remote - US
About the Job:
AI-powered workflows are only as good as the customer data underneath them. LaunchDarkly helps engineering teams ship software faster and more safely through feature management, experimentation, and AI delivery tooling. As our GTM Data Governance Manager (MDM), you will set the rules that make our core customer data (accounts, contacts, subscriptions, and users) accurate, consistent, and trusted across Salesforce, our billing and finance systems, marketing automation, product usage data, and the data warehouse.
This is an individual contributor role with real ownership of the data model and its standards. You will partner with Data Engineering, GTM Systems, Finance Systems, Legal, and Security to put those standards into production. Your work is the foundation for reliable reporting, accurate territory and segmentation, clean pipeline attribution, and the AI workflows that depend on high-quality data.
Responsibilities:
Own the MDM roadmap and operating model for the account, contact, and organization hierarchy domains.
Define golden record rules: matching, merging, survivorship, and parent/child hierarchies across CRM, billing, product, and support systems.
Set data governance standards, including ownership, stewardship roles, definitions, and quality SLAs, in partnership with Sales, Marketing, Finance, and Customer Success. Run the processes for onboarding new data sources, handling change requests, and managing lifecycle events such as mergers, acquisitions, and customer reorganizations.
Design and monitor data quality rules, scorecards, and dashboards covering completeness, accuracy, duplication, and timeliness. Drive remediation and report data health, risks, and progress to leadership with clear metrics and business impact.
Specify integration patterns and acceptance criteria across Salesforce, the data warehouse, and enrichment providers, and work with Data Engineering and GTM Systems to build them. Recommend build vs. buy for MDM, identity resolution, enrichment, and data quality tooling.
Provide trusted, well-documented data products for analytics and AI use cases. Act as the data owner with Legal and Security on PII handling, GDPR and CCPA requirements, retention, and access controls.
Who You'll Work With:
Data Engineering and GTM Systems build pipelines and Salesforce configuration. Legal and Security own privacy and security decisions, and you inform them as the data owner. You own the rules, standards, and acceptance criteria that tell everyone else what "correct" looks like.
Qualifications:
8+ years of experience in data management, data governance, data engineering, or analytics, including 2+ years leading MDM or data quality programs.
Hands-on experience designing match, merge, and survivorship rules and golden record or hierarchy models, with results you can describe.
Experience with Salesforce data models and CRM data quality at scale.
Experience building and operating a data governance framework: policies, stewardship models, and SLAs.
Ability to translate business needs into data requirements and explain technical tradeoffs to non-technical stakeholders.
A track record of delivering cross-functional programs without direct authority.
Nice to Have
Experience at a B2B SaaS company with a product-led or hybrid sales motion, including mapping product users and workspaces to CRM accounts.
Familiarity with enrichment and firmographic data, entity matching approaches, and ML-assisted or LLM-assisted matching and cleansing.
Working knowledge of data privacy regulations (GDPR, CCPA) and security frameworks such as SOC 2.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$152,900
- $210,210
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $137,600
- $189,200
**
Zone 3:
All other US locations - $129,900
- $178,640*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: London, England, United Kingdom
About the Job:
As a Regional Sales Director, you’ll own Enterprise sales performance and strategy within EMEA. You’ll lead a high-performing team of experienced Enterprise Account Executives focused on new business and expansion opportunities, building the pipeline, sales discipline, and customer relationships needed to deliver predictable growth.
You’ll collaborate cross-functionally to drive regional performance and support complex enterprise sales engagements. This role is ideal for a sales leader who understands the developer tools space, is passionate about solving complex customer challenges, and thrives in a high-growth SaaS environment. This role reports to our VP, EMEA.
Responsibilities:
Lead, develop, and manage a team of Enterprise Account Executives across EMEA, driving new logo acquisition and expansion within existing enterprise accounts.
Own quarterly and annual team revenue targets, translating regional strategy into clear territory plans and execution priorities.
Build a strong outbound pipeline generation culture, partnering with Sales Development and Marketing to create and progress qualified opportunities.
Own regional sales forecasting and pipeline inspection, ensuring accurate reporting, clear deal qualification, and proactive management of risks and gaps.
Coach Account Executives through complex sales cycles, including discovery, value articulation, stakeholder engagement, negotiation, and close planning.
Provide executive sponsorship for strategic opportunities and customer relationships, helping the team engage senior technical and business decision-makers.
Partner with senior leadership and Revenue Operations on annual planning, territory assignments, coverage, capacity, and quota and compensation planning.
Work closely with Solutions Engineering, Customer Success, Marketing, Sales Development, Revenue Operations, and Enablement to improve sales execution and deliver a coordinated customer experience.
Recruit, onboard, develop, and retain high-performing sales talent, fostering an inclusive culture of accountability, collaboration, and continuous improvement.
Qualifications:
Lead, develop, and manage a team of Enterprise Account Executives across EMEA, driving new logo acquisition and expansion within existing enterprise accounts.
Own quarterly and annual team revenue targets, translating regional strategy into clear territory plans and execution priorities.
Build a strong outbound pipeline generation culture, partnering with Sales Development and Marketing to create and progress qualified opportunities.
Own regional sales forecasting and pipeline inspection, ensuring accurate reporting, clear deal qualification, and proactive management of risks and gaps.
Coach Account Executives through complex sales cycles, including discovery, value articulation, stakeholder engagement, negotiation, and close planning.
Provide executive sponsorship for strategic opportunities and customer relationships, helping the team engage senior technical and business decision-makers.
Partner with senior leadership and Revenue Operations on annual planning, territory assignments, coverage, capacity, and quota and compensation planning.
Work closely with Solutions Engineering, Customer Success, Marketing, Sales Development, Revenue Operations, and Enablement to improve sales execution and deliver a coordinated customer experience.
Recruit, onboard, develop, and retain high-performing sales talent, fostering an inclusive culture of accountability, collaboration, and continuous improvement.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: London, England, United Kingdom
About the Job:
LaunchDarkly is looking for a
Corporate
Regional Sales Director EMEA to lead the strategy and execution of our Corporate EMEA sales business. This leader will own regional performance across new business and expansion, lead and develop frontline sales leadership and Account Executives, and build the operating discipline needed for predictable growth.
The role combines hands-on commercial leadership with organizational leadership. The Regional Sales Director will set the regional plan, inspect pipeline and forecast, coach leaders through complex deals, shape territory and capacity decisions, and partner closely with Marketing, SDR, Solutions Engineering, Customer Success, Revenue Operations, and Enablement.
This role is designed for a sales leader who can operate across Corporate EMEA segments, translate global strategy into regional execution, and build a high-performing, accountable, and inclusive team in a fast-growing SaaS environment.
Responsibilities:
Own Corporate EMEA performance and strategy.
Set the regional plan for new logo acquisition, expansion, pipeline creation, coverage, and revenue attainment across the Corporate EMEA business.
Lead through frontline managers.
Develop and support sales managers and Account Executives through clear goals, consistent operating rhythms, coaching, and performance management.
Drive predictable forecasting.
Own forecast accuracy, pipeline inspection, stage discipline, deal progression, and risk management across the region; provide clear updates and actions to senior leadership.
Build pipeline and improve conversion.
Establish expectations for prospecting, partner with SDR and Marketing leaders on pipeline generation, and remove barriers to conversion across the funnel.
Coach complex sales execution.
Support strategic opportunities, executive alignment, multi-threading, value articulation, negotiation, and close plans across technical and business stakeholders.
Shape territory, coverage, and capacity.
Partner with Revenue Operations and senior sales leadership on territory design, segmentation, headcount planning, quota allocation, hiring priorities, and organizational structure.
Build the team.
Recruit, onboard, retain, and develop high-performing sales talent; create a strong management bench and an inclusive culture of accountability and continuous improvement.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: London, England, United Kingdom
About the Job:
LaunchDarkly helps developers de-risk every release and deliver better software faster. As Manager, Corporate Sales — EMEA, you’ll lead and develop a team of Corporate Account Executives focused on new business and expansion opportunities across the region.
You’ll own the team’s revenue targets and provide hands-on coaching across pipeline generation, discovery, deal progression, forecasting, and customer engagement. You’ll build a consistent operating rhythm, help Account Executives develop their skills, and partner cross-functionally to turn regional priorities into strong execution.
This role is ideal for a sales leader who enjoys developing talent, stays close to the details of the business, and brings a disciplined, customer-focused approach to selling technical solutions.
Responsibilities:
Lead, coach, and develop a team of Corporate Account Executives to achieve quarterly and annual revenue targets across new business and expansion.
Establish a consistent outbound prospecting and pipeline generation rhythm, partnering with Marketing and Sales Development to create and convert qualified opportunities.
Provide hands-on coaching through call reviews, one-on-ones, pipeline reviews, and deal strategy sessions to strengthen discovery, qualification, value articulation, negotiation, and close execution.
Own the team’s sales forecast, inspect pipeline quality and deal progression, and identify risks and actions early to improve predictability.
Set clear performance expectations, monitor individual and team results, and use data to identify coaching priorities and support improvement.
Partner with Account Executives on key customer relationships and complex opportunities, helping them engage technical and business stakeholders and build compelling business cases.
Hire, onboard, develop, and retain high-performing sales talent; build an inclusive culture of accountability, collaboration, and continuous learning.
Collaborate with Solutions Engineering, Marketing, Sales Development, Customer Success, Revenue Operations, and Enablement to improve sales execution and support a coordinated customer experience.
Maintain strong Salesforce and sales-tool discipline, ensuring accurate opportunity data, clear next steps, and reliable performance reporting.
Contribute field insights and practical recommendations to Corporate Sales strategy, sales methodologies, process improvements, and regional initiatives.
Qualifications:
Demonstrated success in SaaS sales, including a strong track record in a quota-carrying closing role and 3+ years of sales management or team leadership experience.
Proven ability to lead teams to meet or exceed revenue targets in a Corporate, Commercial, SMB, or Mid-Market sales environment.
Experience building outbound pipeline and coaching Account Executives across the full sales cycle.
Strong forecasting, pipeline management, and analytical skills, with the ability to translate performance data into clear actions.
Experience hiring, onboarding, coaching, and developing sales talent, including addressing performance gaps constructively.
Excellent communication, presentation, and negotiation skills, with the ability to build credibility with customers and cross-functional partners.
Experience selling to technology buyers or developer-centric audiences; familiarity with the software development lifecycle, DevOps, or feature management tools is a plus.
Familiarity with MEDDPICC, Command of the Message, or comparable sales methodologies, and the ability to reinforce them through practical coaching.
Ability to operate with urgency, adaptability, and sound judgment in a fast-paced, high-growth environment.
A collaborative leadership style and genuine commitment to mentoring others while remaining accountable for team results.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
About the Job:
LaunchDarkly is seeking a People Systems, Analytics and AI Manager to be our subject matter expert on HR systems and to turn People data into insights that help business leaders make better decisions. You will build the reports, analytics, and dashboards that tell the story of our workforce, and you will use AI tooling to make those stories faster to create, easier to understand, and more compelling.
This is an individual contributor role reporting to the Director, People Programs, Systems and Analytics. You will work closely with People Operations, Finance, and leaders across the business, and you will own your work from question to insight to action.
We are looking for someone who combines deep HR systems knowledge with strong analytical skills, creativity in how data is presented, and sound judgment about people data and AI.
Responsibilities:
Serve as the subject matter expert for our HR systems (HRIS, applicant tracking, performance, compensation, and learning platforms), including configuration, data integrity, security roles, integrations, and release management.
Design, build, and maintain reports, dashboards, and analytics on headcount, hiring, retention, engagement, compensation, and workforce planning that leaders use to make decisions.
Partner with People, Finance, and business leaders to translate questions into clear metrics, definitions, and analyses, and to recommend actions based on what the data shows.
Use AI tools to accelerate analysis and create compelling data stories and visualizations, including automated insights, natural-language summaries, and executive-ready narratives.
Establish and govern People data standards: metric definitions, data quality checks, documentation, and a single source of truth across systems.
Protect employee data by applying privacy, confidentiality, and access controls, and by partnering with Legal and Security on responsible use of AI with People data.
Own the intake, prioritization, and delivery of system and reporting requests, balancing quick turnarounds with scalable, self-service solutions.
Automate recurring reports and manual workflows to reduce effort and errors, and identify new opportunities where systems and AI can improve the employee and manager experience.
Support system projects such as new module rollouts, integrations, data migrations, and annual cycles (performance, compensation, and engagement), including testing, training, and documentation.
Enable People Operations teammates and managers through training, office hours, and clear guides so they can use data and tools with confidence.
Stay current on HR technology, analytics, and AI trends, and bring practical recommendations to the Director, People Programs, Systems and Analytics.
Qualifications:
8+ years of related experience in HR systems, People analytics, or HR operations, with hands-on ownership of reporting and dashboards in a technology or high-growth environment.
Expert-level knowledge of at least one major HRIS (for example, Workday, Rippling, or similar), including report writing, calculated fields, and security configuration.
Strong proficiency with analytics and visualization tools (for example, SQL, Tableau, Looker, Power BI, or similar) and advanced spreadsheet skills.
Demonstrated fluency with AI tooling to analyze data, generate insights, and build visualizations and narratives, with sound judgment about accuracy and appropriate use.
Ability to translate business questions into metrics and communicate findings clearly to non-technical leaders.
Strong understanding of data integrity, privacy, and confidentiality practices for employee data.
Proven ability to manage multiple projects and stakeholders independently and deliver on time with attention to detail.
Curious, pragmatic problem solver who enjoys simplifying complex processes and data.
Comfortable working with a highly distributed team across time zones.
Nice to Have:
Experience with data pipelines, data warehouses, or scripting (for example, Python or dbt).
Experience with integrations and workflow automation tools.
Knowledge of workforce planning, compensation, or engagement analytics.
Bachelor's degree in Information Systems, Analytics, Business, Human Resources, or a related field, or equivalent experience.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$
121,800 - $167,530
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $
109,700 - $150,810
**
Zone 3:
All other US locations - $
103,600 - $142,450
*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Spain; United Kingdom
Workplace: remote
Help Us Build The Future of Travel
At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.
Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.
We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.
Your Next Destination
Location: Remote, anywhere in Spain or the UK.
Contract:
Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain)
UK: Full-time, permanent
Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async.
Curious what it's actually like to work at Airalo? We've put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most:
Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana
Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom
As our Senior Talent Operations Specialist at Airalo, you will own the systems, data, and processes that help recruiters and hiring managers hire efficiently. You will turn complex workflows into scalable processes, make sure our hiring data is reliable, and give leaders the insights they need to plan headcount with confidence.
You are someone who sees a manual step and wants to automate it, sees a messy dataset and wants to fix it at the source, and sees a new tool and asks how we can best equip it. You are equally at ease configuring an ATS, running a training session for interviewers, and presenting funnel insights to business leaders.
You will work in close coordination with our Talent Acquisition team, People team, Finance, Legal, and IT, as the processes and systems you build need to work for every region we hire in.
Responsibilities include but are not limited to
Own the configuration, administration, and optimization of our ATS and wider recruiting tech stack, including integrations
Evaluate, implement, and retire tools, and manage the vendors behind them
Build automations that remove manual work from talent team members' days
Design, document, and continuously improve end-to-end hiring workflows, from requisition approval to onboarding handoff
Keep hiring practices consistent across regions and compliant with data privacy regulations (e.g., GDPR)
Build dashboards and reports on funnel conversion, time to hire, source effectiveness, and pipeline health, and keep ATS data reliable
Translate data into recommendations for Talent and business leaders, including support on headcount planning
Maintain guides, templates, and training so recruiters and hiring managers can self-serve, and lead change management for new tools and processes
Mentor more junior team members and make sure every candidate gets a smooth, respectful process
Support recruitment as needed, particularly during peak hiring periods
Must-haves:
5+ years in recruitment operations, talent acquisition, or People Ops, with significant hands-on ATS administration (Lever or a comparable ATS)
Proven experience building recruiting reports and turning the data into clear recommendations
Proven experience building automations or integrations that remove manual work from recruiting workflows
Proven experience leading change management and delivering enablement, including training and documentation
Working knowledge of data privacy requirements in hiring (e.g., GDPR) across regions
Ability to manage multiple concurrent projects with cross-functional stakeholders
Excellent written communication and documentation skills; business-fluent English
Skilled in using AI to improve recruiting workflows and reporting while protecting candidate data and mitigating bias
Good to have:
Experience with Notion, LinkedIn Recruiter, and Metaview
Experience with workflow automation tools
Experience in a fast-moving environment such as a startup or scale-up
Additional languages alongside English
Why People Join Us
🇪🇸 Why people join us in Spain
We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.
Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact.
For many of our teammates in Spain, it's the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.
🇬🇧 Why people join us in the UK
We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers.
Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one.
As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane.
Before You Hit Apply
By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy
We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.
At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍
This role is remote and open to candidates in UK and Spain. The range below reflects the full salary range for this role across the countries where it's available:
📍 UK: GBP 64,400-96,600
📍 Spain: EUR 50,000- 75,000
Your Home Destination: 🛫 Local market rates and cost of living vary. Your specific range within this band depends on where you're based, and there's room to discuss what's right for the person and the role. We'll walk through your range together on your first call with our Talent team so we're aligned for takeoff! 🎒✨
Location: San Francisco
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
About Incode
Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.
The Impact
You’ll
Make
As an Enterprise Account Executive at Incode, you’ll help the largest companies in the world reduce cyber fraud and enhance identity verification experiences. Be ready to develop deeper relationships with our existing customers and to attract new large enterprises. You’re in for a lot of fun!
The B2B Enterprise Account Executive requires prospecting, customer developing, and a track record of closing new businesses in the region. We're on the lookout for a team player with a deep drive to sell the products they work on and will be taking ownership of the entire sales pipeline and processes.
The ideal candidate will have experience working with enterprise companies but also understand the hands-on culture of a startup sales organization. Ideally, your product sales experience focuses on complex, high-end technical solutions. Experience selling biometrics or AI solutions, nurturing leads and engaging teams departments (product, tech, business and compliance) are great to have. We are currently focused on several sales verticals such as Banking, Gaming & Gambling and other Digitally Native Businesses; hence, special industry expertise in any of these is highly desired. You can contribute to achieve our sales KPIs with the revenue that you bring to the table and keep our current customers happy.
What
You’ll
Own & Drive
Build upon the growth & adoption of Incode’s clients in the enterprise market.
Handle the full sales cycle from prospect to close.
Forecast and build consistent pipeline to achieve Monthly, Quarterly and Yearly sales quotas.
Manage, develop, and maintain client relationships and trusted partnerships that will optimize profitability, revenue, and client satisfaction.
Cultivate and grow relationships with industry leaders that will lead to sales opportunities and new business.
Apply a thorough understanding of the marketplace, industry trends, competitor offerings and products to all management activities and strategic sales decisions.
Lead and deliver compelling sales pitches, presentations, and product demonstrations to a broad range of audiences, from C-level executives to individual contributors.
Leverage and coordinate cross-functional internal teams (Sales Development, Legal, Engineering, Finance, Marketing, Product) to efficiently navigate complex sales cycles.
Travel to industry events and conferences – up to 25%.
Manage Salesforce data daily with meeting notes, accurate sales funnel update, etc.
Provide professional after-sales support to enhance the customers’ satisfaction.
Stay up-to-date with your customer’s industry and business to understand the customer’s environment and challenges, both present and future, and use the information to develop opportunities and value to the customer.
The Qualities That Set You Apart
Security, fraud, privacy, identity, or biometric related industry experience
Your Background
5+ years of outstanding results selling SaaS/AI Solutions to customers where typical contract size ranges from $500K - $3M /year.
Former identity experience is ideal for quick ramp, but broader SaaS experience with strategic enterprise sales experience in other relevant sectors such as Security, Cyber and Fraud are a plus.
Experience working with large customers to deliver an integrated, end-to-end approach.
Prior experience in a startup technology company.
Experience selling to our target sectors such as Financial Services, FinTechs, Banks, Gaming & Gambling or other Digitally Native Businesses such as Gig Economy, Sharing, Social Media or Digital Mobility are desired.
Up-to-date on digital and enterprise technology trends and regulatory changes.
Outstanding CRM software experience (eg. Salesforce).
Confident and polished communicator who is able to build strong and lasting working relationships.
Outstanding negotiation skills.
Motivated by success and a target-driven sales environment, managing your own accounts.
Proven success navigating large organizations and the ability to quickly identify the decision-makers and the decision-making process with proven experience reducing decision time.
Having a technical background and analytical mindset a huge plus.
Strong sales track record and progressive attainment of goals and quotas.
Why Incode?
Mission with Meaning
– Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth
– Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing
– Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy
– Operate like a founder with the resources of a unicorn.
Global Impact
– Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about
Life at Incode
!
Benefits & Perks:
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
St. Louis, United States; Saint Charles, United States
Charleston, United States
УдалённоSingapore; Australia
УдалённоAustralia; Singapore
УдалённоRemote - US
London, England, United Kingdom
London, England, United Kingdom
London, England, United Kingdom
УдалённоRemote - US; Comfortable working with a highly distributed team across time zones
УдалённоseniorSpain; United Kingdom; We sincerely thank all applicants in advance for submitting their interest in this opportunity; This role is remote and open to candidates in UK and Spain
San Francisco
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