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Location: New York, New York, USA Our Story: At thinkcell, we’re on a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams. Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think-cell is the place for you! What you will do: Are you a driven, entrepreneurial sales professional ready to make a global impact?  We’re looking for a high-energy Account Manager to lead our go to market efforts across a portfolio of high-potential accounts in the North America region. In this role, you will manage and grow a book of existing customers with a focus on driving adoption, expanding licenses, and ensuring customers unlock the full value of thinkcell. You will own the full sales cycle from opportunity identification to close and work cross functionally to deliver an exceptional customer experience. If you thrive on building strong relationships, uncovering growth opportunities, and driving impact across a broad customer base, this is your opportunity to lead from the front. Key Responsibilities: Own a portfolio of customers by managing and growing key accounts while identifying and executing expansion opportunities. Prospecting into new teams and divisions within existing accounts, leveraging account mapping and data-driven sales strategies. Manage the full sales cycle from lead generation to deal closure, including qualification, value positioning, live product demonstrations, negotiation, and contract execution. Manage data-driven account forensics to identify areas for expansion and churn prevention. Engage directly with end-users, procurement, and decision-makers to drive adoption and long-term value. Develop and execute strategic account plans tailored to each customer’s structure, needs, and buying patterns. Own pipeline generation, inbound requests, and trial conversions by refining outreach strategies, adjusting messaging, and executing sales plays. Work cross-functionally with leadership, customer enablement, and solution consulting to drive training and adoption within key accounts. Monitor account health and proactively mitigate churn risk through ongoing engagement, renewal strategies, and expansion planning. Your profile 3-5+ years of experience in high growth or start-up SaaS sales, environment. Proven track record of managing enterprise or mid-market accounts. Strong ability to navigate complex customer organizations, multi-thread deals, and working with C-suite executives. Highly self-sufficient and proactive, capable of operating in an entrepreneurial and fast-moving sales environment. Experience in working with common GTM tools (e.g. Salesforce.com, Outreach.io, Gong, LinkedIn SalesNav). Excellent virtual communication and presentation skills with the ability to build and maintain customer relationships. Appreciation of our product – willingness to understand thinkcell’s product is a must (don’t worry, it’s very intuitive), experience with thinkcell a plus. Bachelors degree, preferably in business or a related field. Proficiency in Microsoft Office. Based in NYC region, with the ability to work on-site in at least 3 days per week Ability to travel to Berlin, Germany and Denver, CO x times a year. Full work authorization, there is no visa sponsorship available for this role. Why is thinkcell the right place for you? At thinkcell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation. Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity. Our Values At thinkcell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us: Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions. Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results. Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions. Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission. Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent. Join Our Journey We encourage you to apply even if you don’t meet every requirement. At thinkcell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact. Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things. Compensation: thinkcell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate an OTE of $130K–$150K per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements). At thinkcell, we value diversity. thinkcell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

Location: San Francisco, CA; Sunnyvale, CA Workplace: Hybrid At Niantic Spatial, we’re building the future of physical AI. Powered by a proprietary database of over 30 billion posed images, our groundbreaking mapping technology unlocks a new dimension of interaction and spatial intelligence that helps both humans and machines better understand, represent, navigate, and engage with the real environment. Join us as we build the real-world foundational models for physical AI, so people and machines can work efficiently and safely together. As a Senior Computer Vision Engineer on the Applied Algorithms team, you will own significant parts of our Localization technology. As a member of this team, you will be responsible for building the Map representing a living geospatial world model, as well as the centimeter-level accuracy Visual Positioning System (VPS) that allows people and robots to explore the real world. Part of the role will be bridging the gap between R&D and production, turning complex geospatial data into a persistent sense of space and enabling the next generation of spatial AI. RESPONSIBILITIES - System Architecture: Design, develop, and maintain production-grade computer vision systems that power Niantic Spatial’s VPS (Visual Positioning System) and 3D mapping pipelines. - Algorithmic Innovation: Refine and scale algorithms for our VPS system including, SfM (Structure from Motion) and Feed Forwards models, efficient feature and descriptor extraction to have the best possible accuracy and recall. Moving algorithms from research concepts to hardened production code that can scale for our map of the world. - Performance Engineering: Optimize complex ML and CV code for maximum efficiency in cloud and mobile environments, ensuring low latency and high-performance execution on GPU/CPU. - Benchmarking & Evaluation: Create and own the tools and frameworks used to evaluate the quality of our spatial grounding and 3D maps against ground-truth data. - Technical Leadership: Lead technical design reviews, mentor junior engineers, and serve as a team anchor for resolving complex technical disagreements within the mapping stack. - Cross-Functional Delivery: Collaborate with Product, Research, and Operations teams to ensure that state-of-the-art computer vision solutions translate into delightful user experiences. REQUIREMENTS - Education: BS, MS, or PhD in Computer Science, Robotics, Computer Vision, or a related technical field (or equivalent professional experience). - Years of Experience: 5+ years of experience developing and shipping algorithms for image processing, computer vision, or 3D reconstruction. - Coding Proficiency: Expert-level proficiency in python and/or C++. - Domain Expertise: Proven track record in designing solutions for Structure from Motion (SfM), VPS or 3D mapping.. - Frameworks & Tools: Deep experience with Deep Learning frameworks (PyTorch or JAX) and version control (Git). - Required in-office days: 3 days per week Plus If: - Experience in planning and leading technical projects from inception to production. - Significant contributions to open-source CV libraries (OpenCV, COLMAP, etc.). - Experience with CUDA or shader programming for performance optimization. Candidate Privacy Policy I understand that by submitting my job application, the information I provide as part of that application will be used in accordance with Niantic Spatial’s Privacy Notice for Job Applicants and Candidates https://www.nianticspatial.com/applicant-privacy-notice. If required by law, by submitting my job application I consent to the processing of my information as described in that Notice, including processing information I voluntarily disclose to Niantic Spatial, such as health or medical information, race or ethnicity data, and sexual orientation data and, in limited circumstances sharing information with third parties such as references and other third parties that assist in the hiring process. Niantic Spatial is an equal opportunity employer. Individuals seeking employment at Niantic Spatial are considered without regard to race, color, ancestry, national origin, religion, creed, age, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), marital status, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, sexual orientation, or any other protected category under applicable laws. Niantic Spatial, will also consider qualified applicants with criminal histories in accordance with applicable laws. Please contact your recruiter if you want to request an accommodation for the job application or interview process.

Location: San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Supplier Security & Assurance (SSA) team sits within Security GRC and is responsible for assessing the security of our suppliers: evaluating whether vendors meet our security requirements, capturing the deviations, and giving the business a clear approval decision it can act on. We assess the vendor population a frontier AI lab actually depends on: SaaS and software, human data operations, compute and data center providers, hardware suppliers, and services firms. The program is designed agent-first so that people spend their time on judgment, remediation, and the vendors that matter most. As a member of the Supplier Security & Assurance team you will run supplier security assessments end to end: reviewing evidence, verifying agent-drafted evaluations, determining inherent and residual risk, and driving findings to closure with vendors and business owners. You will also carry the work that extends assurance past the approval, from contractual security terms and secure configuration baselines to continuous monitoring and reassessment, and you will help shape the tooling and requirements the program runs on. Key responsibilities Run supplier security assessments: review agent-prefilled outputs, evaluate vendor controls and evidence, determine residual risk, route to domain reviewers where deeper assessment is warranted Operate supplier issue management and risk treatment: document each finding with a severity, an owner, and a due date, drive remediation with the vendor and the business owner, record risk acceptances, and roll open issues up to the risk register Run continuous monitoring after approval: reopen an assessment on defined triggers (data classification change, new SOC 2 report, new subprocessor, vendor incident), investigate SaaS configuration, data, and use case drift signals, and queue a reassessment where the vendor's scope has moved Improve the program as you run it: identify gaps in coverage, questionnaires, requirements, and tooling that surface during assessments, propose the fix, and carry roadmap items that mature supplier security overall Tune and maintain our Claude-powered assessment platform alongside the team: prompt development, questionnaire and assessment type design, calibration against assessor decisions, and output QA Contribute to KPI and KRI reporting on coverage, cycle time, residual risk, open issues, and reassessments due Minimum qualifications Experience running supplier security assessments end to end at a technology company: scoping the engagement, determining inherent risk, reviewing controls and evidence, documenting residual risk, and driving findings to closure Working knowledge of risk fundamentals (inherent and residual risk, control effectiveness, compensating controls, risk acceptance) and the judgment to apply them when the evidence is incomplete or the answer isn't in a framework Ability to assess a vendor across security domains, and to recognize which findings you can close yourself and which need a security domain specialist Track record of driving risk treatment to closure through influence across teams with competing priorities Experience building or tuning an LLM-backed workflow, agent, or automation in a risk, compliance, or operations context, including tuning prompts and reviewing model output for accuracy Experience building or operating issue management workflows: logging issues with a clear owner and due date, tracking remediation, and escalating when treatment stalls Working technical knowledge of SaaS security configuration (SSO and SCIM, admin scoping, sharing defaults, audit log export) and of standard vendor security contract terms (DPA, incident notification, subprocessors, audit and testing rights) Ability to read a SOC 2 report or penetration test and turn it into findings: identify control exceptions and carve-outs, map complementary user entity controls, and judge what the evidence does and does not prove Preferred qualifications Experience assessing cloud infrastructure, data center, or data-pipeline vendors Experience supporting SOX, SOC 2, or ISO 27001 third party or vendor management controls Experience assessing additional, more specialized vendor cohorts from a security risk perspective: human data operations or data labeling vendors, hardware suppliers, compute providers and neoclouds, and others Experience with post-approval supplier continuous monitoring: configuration, data, and use case drift detection, shadow IT & SaaS detection, vendor incident management, or evidence-based vendor audits/site visits The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $255,000 — $270,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Abu Dhabi, United Arab Emirates We are? We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that supports the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions.  This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way. Diversity & Inclusion EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities. The Role? The Workshop Supervisor is responsible for supervising the day-to-day workshop activities, focusing on the refurbishment, repair, and maintenance of mechanical, electrical or hydraulic components for heavy equipment. This role involves hands-on supervision, team coordination, and ensuring all work is completed to high standards of safety, quality, and efficiency. The ideal candidate will have strong technical expertise, excellent leadership skills, and a commitment to delivering results in a fast-paced environment. Main Responsibilities & Key Result Areas Workshop Supervision: Plan, schedule and supervise all workshop operations, including dismantling, inspection, refurbishment, and reassembly of crane components/assemblies. Assign tasks to workshop technicians and monitor their performance to ensure deadlines are met. Conduct daily toolbox talks and ensure all personnel understand job hazards and controls Conduct quality checks at various stages of the refurbishment process. Monitor workshop housekeeping, ensuring compliance with 5S and EnerMech standards. Technical Leadership: Provide guidance to technicians on mechanical repairs, hydraulic systems, and structural component refurbishments. Instruct senior technicians and supervisors to provide support. Review and interpret technical drawings, repair manuals, and industry standards to guide the team effectively. Identify and troubleshoot technical issues, ensuring timely resolutions. Ensure all work is performed according to OEM specifications, API/ISO standards, and client requirements. Conduct QC checks, approve inspection reports, and final acceptance documentation. Safety, Compliance & Risk Management Enforce HSE policies, PTW requirements, and safe work practices. Conduct risk assessments and ensure mitigation measures are implemented. Stop unsafe work and intervene immediately when hazards are identified. Role out safety alerts and lessons learnt from previous scopes to reduce rework and raise awareness. Resource and Inventory Management: Responsible to manage workshop tools, equipment, and consumables, ensuring availability and proper maintenance. Support workshop store man to track inventory levels and coordinate with line manager for procurement of required materials and spare parts. Support workshop store man with maintaining accurate records of tools and equipment usage. Team Coordination: Delegate supervision to workshop supervisors or senior technicians in support of development. Train and mentor workshop technicians, ensuring they are skilled and knowledgeable in refurbishment processes. Promote teamwork and a culture of continuous improvement. Monitor and report individual and team performance to line manager. Motivate staff to maintain high levels of productivity and morale. Documentation and Reporting: Maintain detailed records of work completed, including inspection reports, job cards, and quality control checklists to support engineers' work. Provide regular updates on project progress and highlight any issues or delays. Ensure accurate documentation of repairs and ensure compliance with client and industry standards. Participate in client audits, technical meetings, and workshop inspections. Requirements Essential: Education: Diploma or certification in Mechanical Engineering, Industrial Maintenance, or a related field. Experience: 5+ years of hands-on experience in mechanical maintenance and repair, with at least 2 years in a supervisory role. Strong knowledge of offshore pedestal cranes, including hydraulic systems, winches, and structural components. Certifications: Relevant technical or trade certifications (e.g., crane maintenance, hydraulics, or welding) are an advantage. Behaviors and Personal Qualities: Essential: Excellent technical troubleshooting and problem-solving skills. Strong leadership and team management abilities. Ability to interpret technical drawings, schematics, and industry standards. Proficiency in using workshop tools and diagnostic equipment. Strong understanding of HSE practices in the oil and gas sector. Effective communication and interpersonal skills. Strong problem-solving and decision-making abilities. Work Environment: Workshop-based role with potential travel to offshore locations for inspections or project support. Requires physical fitness to work in a demanding environment, including lifting, standing for extended periods, and working with heavy equipment. Must be flexible to work extended hours during peak project periods. Based in a workshop environment with occasional site visits to offshore platforms as needed. Must be flexible to work extended hours and manage on-call responsibilities during critical projects.

Location: South Africa About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. About the company Our client is a high-performing boutique firm specializing in intelligent treasury and commercial finance solutions. Operating with a startup mentality and a long-term vision, the team serves as an extension of finance departments for corporate and institutional clients globally. They provide a sophisticated suite of services, including AI-powered currency risk management, bespoke hedging strategies, institutional-grade cash management, and access to a vast network of over 300 regulated lenders. By combining decades of consultancy expertise with cutting-edge treasury technology, they help international businesses protect margins and optimize capital allocation. This employee-owned company prioritizes sustainable growth and long-term partnerships over short-term sales targets. The culture is built on transparency, continuous learning, and a mutual commitment to client success. As they scale, they remain focused on delivering institutional-grade financial products through an agile, innovative environment. Joining this team offers the opportunity to work at the intersection of FinTech and global markets, helping modern finance teams navigate volatility with confidence. Job Type: Full-time (40 hours per week) Job Summary We are seeking a high-energy, results-driven Sales Development Representative to join a boutique, employee-owned treasury and commercial finance advisory firm. In this role, you will be the engine of our growth, acting as the first point of contact for CFOs and finance leaders at companies with turnovers up to $200M+. This is a hands-on, individual contributor role designed for a "doer" who thrives on the hunt. You will leverage AI-powered technology and institutional-grade expertise to open doors and build a high-quality pipeline from the ground up. Key Responsibilities Execute high-volume outbound activity across cold calling, email sequencing, and LinkedIn outreach. Research, identify, and map target accounts and key finance decision-makers within the mid-market and institutional space. Qualify inbound and outbound leads, ensuring a seamless transition to the leadership team. Maintain meticulous CRM records to ensure data integrity and effective pipeline management. Iteratively refine outreach messaging based on market feedback and conversion data. Work directly with the founder and leadership to align prospecting strategy with broader business goals. Requirements Proven experience as an SDR or BDR, specifically within SaaS or a high-growth professional services environment. A strong track record of success in outbound prospecting, with a focus on cold calling and multi-channel outreach. A "hands-on" mindset; you enjoy being on the front lines and are not looking for a management-only role. Proficiency with modern CRM platforms (HubSpot, Salesforce, or similar) and sales engagement tools. Excellent written and verbal English communication skills. The ability to speak confidently and credibly with senior finance executives (CFOs, Treasurers, Controllers). Nice-to-Haves Direct experience or background in finance, treasury, FX, or commercial lending sales. Experience working in an early-stage or scaling sales function where processes are still being optimized. Familiarity with the UK corporate finance landscape. Benefits 💰 Competitive base pay 🌎 100% remote work environment 📈 Growth-stage stability with established sales processes 🎯 Performance-based incentives designed to reward high achievers

Location: Lagos, Nigeria Who we are We’re a team determined to challenge the status quo and make financial inclusion count for millions of under-banked individuals and small business owners by making finance simple and useful to them. Our product suite is led by credit and we’re building broader offerings for our users. Our vision is to unlock the power of finance to create opportunities for all. We are the place for you, if You are excited about technology and the complexities of the future. You’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea. The position Renmoney is looking for a hands-on Team Lead, Collections, to manage and drive the performance of our collections team. This role is responsible for leading day-to-day collections operations, ensuring recovery targets are met, and improving the efficiency of our delinquency management processes across the loan portfolio. Key Responsibilities Lead, coach, and manage a team of collections officers/agents to meet daily, weekly, and monthly recovery targets Monitor and analyze delinquency buckets, recovery rates, and portfolio-at-risk (PAR) metrics, taking corrective action where performance lags Develop and refine collections strategies and scripts across different delinquency stages (early, mid, late-stage recovery) Ensure collections activities comply with CBN regulations and internal risk/compliance policies Collaborate with Credit Risk, Product, and Customer Experience teams to improve repayment journeys and reduce roll rates Track and report on team performance, recovery trends, and NPL movement to senior management Identify process gaps in the collections workflow and recommend tools/automation to improve efficiency (e.g., dialer systems, SMS/USSD reminders, self-service repayment channels) Handle escalations and complex delinquent cases requiring negotiation or restructuring Train and onboard new collections team members on policies, tools, and best practices Requirements Requirements Minimum of 6 years’ experience within a digital lending environment. Candidates must have meaningful experience in digital lending/fintech businesses where collections are predominantly managed through technology-enabled channels. Experience should demonstrate an understanding of the digital lending lifecycle and collections across delinquency buckets. Minimum of 4+ years in a Team lead or supervisory capacity. Must have directly managed Collections Officers/Agents including agent productivity and collections performance. Strong understanding of delinquency management, collection strategies, treatments, credit risk fundamentals Familiarity with collections tools (dialers, CRM,, loan management systems) Data-driven approach, comfortable working with excel etc. Strong leadership, coaching, and people-management skills Excellent negotiation and conflict-resolution skills Knowledge of CBN lending and recovery regulations is a plus Personal Attributes Self-driven leader with strong ownership and ability to thrive under pressure. Results-focused , with excellent execution, analytical, and target-tracking skills. Innovative , always seeking better, more efficient solutions. Clear communicator with strong interpersonal and relationship skills. Organized team player , able to prioritize, meet deadlines, and collaborate effectively. This job is perfect for you if you Enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships Are a self-starter, take initiative, work collaboratively and can self-manage in ambiguity Have excellent verbal and written communication skills You will not enjoy this job if you Work best in structured, hierarchical settings Require clear, pre-set deliverables and constant direction Are used to working with a large team Benefits Private Health Insurance Pension Plan Paid Time Off Work From Home Training & Development Performance Bonus

Location: Lagos, Nigeria Client Acquisition & Sales: Develop and execute acquisition strategies to identify, onboard, and grow new SME clients while driving loan origination targets. Relationship Management & Retention: Maintain strong, long-term relationships with SME clients through regular business reviews, proactive engagement, and high-quality service delivery. Credit Assessment & Underwriting Support: Evaluate prospective clients' business operations, financial stability, and creditworthiness to determine suitability for lending. End-to-End Deal Execution: Guide clients through loan requirements and manage the end-to-end application and documentation process for timely approval. Cross-Functional Collaboration: Partner with cross-functional stakeholders to ensure efficient loan processing and disbursement. Portfolio Performance & Risk Management: Monitor loan portfolio performance to proactively detect emerging credit risks, manage repayment concerns, and identify cross-selling opportunities. Compliance & Risk Control: Ensure all commercial activities, client engagements, and documentation strictly adhere to internal policies, risk guidelines, and regulatory requirements. Market Intelligence & Reporting: Track industry trends and competitor activities to inform commercial strategies, providing regular performance insights and pipeline updates to management. Requirements Bachelor’s degree in Finance, Business Administration, Economics, or a related field, with 4–5 years of experience in relationship management, lending, or sales within financial services; ideally serving SME clients. Proven success in meeting or exceeding loan origination, sales, and portfolio growth targets through proactive client acquisition and cross-selling. Strong knowledge of SME lending, financial statement analysis, credit risk assessment, and loan structuring to evaluate business creditworthiness accurately. Excellent negotiation and communication skills, with a track record of partnering effectively with internal teams (Credit, Risk, Operations) to ensure seamless deal execution and disbursement. Proficiency in using pipeline management tools to track sales activities and monitor portfolio performance.

Location: Serbia; Poland; Bulgaria; North Macedonia; Armenia; Georgia Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium custom glass solutions for residential, commercial, and institutional projects. For more than 9 years, we have operated as a full-cycle company, managing every stage of the process—from design and manufacturing to sales, delivery, and installation. With production facilities in both the United States and Europe, we deliver high-quality solutions to customers across the U.S. As our business continues to grow, we are expanding our Supply Engineering team and are looking for an experienced Supply Engineering Team Lead to help scale our operations, optimize supply processes, and lead a high-performing team. The Role The Supply Engineering Team Lead will report directly to the Chief Technical Officer and lead a team of four Supply Engineers . Approximately 80% of the role focuses on team leadership, coordination, process improvement, and cross-functional collaboration, while 20% involves hands-on supply engineering activities to support the team during peak workload, employee absences, or complex projects. The successful candidate will play a key role in ensuring efficient procurement operations, developing internal processes, and maintaining strong relationships with suppliers across the United States, Europe, the Middle East, and Asia. Please note: previous professional experience working with the US market is required for this position. We are specifically looking for candidates with hands-on procurement/sourcing experience involving US-based suppliers and international markets. Responsibilities 1. Procurement operations Launch production by coordinating glass orders and ensuring the availability of required hardware and materials. Plan inventory levels and forecast procurement needs. Review technical drawings and specifications to prepare accurate material lists. Verify dimensions, finishes, and quality requirements before placing orders. Track engineering documentation and procurement changes throughout the project lifecycle. Ensure procurement documentation and component orders are completed before production and container arrivals. 2. Supplier management Source, evaluate, and develop relationships with suppliers across the United States, Europe, the Middle East, and Asia . Negotiate pricing, payment terms, and delivery schedules. Manage purchasing activities for production, warehouse, and installation operations. Monitor supplier performance and resolve quality, logistics, and delivery issues. Identify opportunities to improve procurement efficiency, supplier performance, and cost optimization. 3. Cross-functional collaboration Work closely with Sales, Project Managers, Engineers, Estimators, Warehouse, and Installation teams. Support engineering changes, material substitutions, and procurement planning. Provide procurement expertise, material recommendations, and pricing information for projects. Ensure purchased materials meet project specifications and technical documentation. 4. Team leadership Lead, mentor, and develop a team of four Supply Engineers. Assign tasks, prioritize workloads, and monitor project deadlines. Conduct regular one-on-one meetings and provide coaching and performance feedback. Review procurement documentation, material lists, and purchase orders prepared by the team. Support engineers with complex sourcing challenges and supplier escalations. Coordinate procurement activities with internal stakeholders across departments. Drive continuous improvement initiatives and optimize procurement workflows. Report progress, risks, and operational updates to the Chief Technical Officer. Requirements 3+ years of experience in procurement, sourcing, or supply chain within the glass, glazing systems, architectural hardware, or closely related industries. 3+ years of people management experience , including direct leadership of procurement, sourcing, or supply teams. Proven experience building or scaling a procurement/sourcing function from scratch, including processes, workflows, supplier management standards, reporting, KPIs, and team structure. Experience designing and implementing procurement processes, policies, and operating procedures across the full purchasing cycle. Strong experience working with international suppliers and markets , ideally across multiple regions such as Europe, the Middle East, Asia, and North America. Hands-on experience with sourcing and procurement of glass, glazing components, aluminum or steel systems, architectural hardware, fittings, accessories, or other closely related materials . Experience managing supplier relationships, negotiations, pricing, lead times, quality issues, and supply risks. Experience with international logistics, import/export, customs, and cross-border procurement. Ability to read and interpret technical drawings, specifications, and engineering documentation. Experience implementing or improving procurement tools, task management systems, reporting, and cross-functional workflows. Proficiency in Microsoft Office, Google Workspace, and PDF tools. Fluent English is a must. Fluent Russian will be a plus. Personal qualities Confident and proactive leader. Strong organizational and multitasking skills. Excellent communication and stakeholder management skills. Strong problem-solving and decision-making abilities. High level of ownership and accountability. Ability to work effectively in a fast-paced environment. Work Location Remote Monday–Friday. Working hours: 8:30 AM – 5:00 PM. Benefits Competitive salary based on experience. Paid Time Off: 5 paid vacation days during the first year. 15 paid vacation days annually starting from the second year. Paid Sick Leave: 5 days per year. Protected Time Off: 32 hours per year. Why Join Crystalia Glass Join a growing U.S.-based company with 9 years of experience delivering custom glass solutions for residential, commercial, and institutional projects. Take ownership of a key operational function and help shape procurement processes as the company continues to scale. Lead a talented Supply Engineering team and make a direct impact on efficiency, collaboration, and business growth. Work closely with executive leadership and have the opportunity to influence decisions and process improvements. Be part of a full-cycle company managing everything from design and manufacturing to sales, delivery, and installation. Work on complex, high-quality custom projects for customers across the United States. Collaborate with an international team and build relationships with suppliers across the U.S., Europe, the Middle East, and Asia. Grow professionally in a fast-paced environment where your expertise and ideas can make a real difference.

Location: Brazil; Colombia; Mexico; Costa Rica; Argentina; Ukraine Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium custom glass solutions for residential, commercial, and institutional projects. For more than 9 years, we have operated as a full-cycle company, managing every stage of the process—from design and manufacturing to sales, delivery, and installation. With production facilities in both the United States and Europe, we deliver high-quality solutions to customers across the U.S. As our business continues to grow, we are expanding our Supply Engineering team and are looking for an experienced Supply Engineering Team Lead to help scale our operations, optimize supply processes, and lead a high-performing team. The Role The Supply Engineering Team Lead will report directly to the Chief Technical Officer and lead a team of four Supply Engineers . Approximately 80% of the role focuses on team leadership, coordination, process improvement, and cross-functional collaboration, while 20% involves hands-on supply engineering activities to support the team during peak workload, employee absences, or complex projects. The successful candidate will play a key role in ensuring efficient procurement operations, developing internal processes, and maintaining strong relationships with suppliers across the United States, Europe, the Middle East, and Asia. Please note: previous professional experience working with the US market is required for this position. We are specifically looking for candidates with hands-on procurement/sourcing experience involving US-based suppliers and international markets. Responsibilities 1. Procurement operations Launch production by coordinating glass orders and ensuring the availability of required hardware and materials. Plan inventory levels and forecast procurement needs. Review technical drawings and specifications to prepare accurate material lists. Verify dimensions, finishes, and quality requirements before placing orders. Track engineering documentation and procurement changes throughout the project lifecycle. Ensure procurement documentation and component orders are completed before production and container arrivals. 2. Supplier management Source, evaluate, and develop relationships with suppliers across the United States, Europe, the Middle East, and Asia . Negotiate pricing, payment terms, and delivery schedules. Manage purchasing activities for production, warehouse, and installation operations. Monitor supplier performance and resolve quality, logistics, and delivery issues. Identify opportunities to improve procurement efficiency, supplier performance, and cost optimization. 3. Cross-functional collaboration Work closely with Sales, Project Managers, Engineers, Estimators, Warehouse, and Installation teams. Support engineering changes, material substitutions, and procurement planning. Provide procurement expertise, material recommendations, and pricing information for projects. Ensure purchased materials meet project specifications and technical documentation. 4. Team leadership Lead, mentor, and develop a team of four Supply Engineers. Assign tasks, prioritize workloads, and monitor project deadlines. Conduct regular one-on-one meetings and provide coaching and performance feedback. Review procurement documentation, material lists, and purchase orders prepared by the team. Support engineers with complex sourcing challenges and supplier escalations. Coordinate procurement activities with internal stakeholders across departments. Drive continuous improvement initiatives and optimize procurement workflows. Report progress, risks, and operational updates to the Chief Technical Officer. Requirements 3+ years of experience in procurement, sourcing, or supply chain within the glass, glazing systems, architectural hardware, or closely related industries. 3+ years of people management experience , including direct leadership of procurement, sourcing, or supply teams. Proven experience building or scaling a procurement/sourcing function from scratch, including processes, workflows, supplier management standards, reporting, KPIs, and team structure. Experience designing and implementing procurement processes, policies, and operating procedures across the full purchasing cycle. Strong experience working with international suppliers and markets , ideally across multiple regions such as Europe, the Middle East, Asia, and North America. Hands-on experience with sourcing and procurement of glass, glazing components, aluminum or steel systems, architectural hardware, fittings, accessories, or other closely related materials . Experience managing supplier relationships, negotiations, pricing, lead times, quality issues, and supply risks. Experience with international logistics, import/export, customs, and cross-border procurement. Ability to read and interpret technical drawings, specifications, and engineering documentation. Experience implementing or improving procurement tools, task management systems, reporting, and cross-functional workflows. Proficiency in Microsoft Office, Google Workspace, and PDF tools. Fluent English is a must. Fluent Russian will be a plus. Personal qualities Confident and proactive leader. Strong organizational and multitasking skills. Excellent communication and stakeholder management skills. Strong problem-solving and decision-making abilities. High level of ownership and accountability. Ability to work effectively in a fast-paced environment. Work Location Remote Monday–Friday. Working hours: 8:30 AM – 5:00 PM. Benefits Competitive salary based on experience. Paid Time Off: 5 paid vacation days during the first year. 15 paid vacation days annually starting from the second year. Paid Sick Leave: 5 days per year. Protected Time Off: 32 hours per year. Why Join Crystalia Glass Join a growing U.S.-based company with 9 years of experience delivering custom glass solutions for residential, commercial, and institutional projects. Take ownership of a key operational function and help shape procurement processes as the company continues to scale. Lead a talented Supply Engineering team and make a direct impact on efficiency, collaboration, and business growth. Work closely with executive leadership and have the opportunity to influence decisions and process improvements. Be part of a full-cycle company managing everything from design and manufacturing to sales, delivery, and installation. Work on complex, high-quality custom projects for customers across the United States. Collaborate with an international team and build relationships with suppliers across the U.S., Europe, the Middle East, and Asia. Grow professionally in a fast-paced environment where your expertise and ideas can make a real difference.

Location: United States The Opportunity Flosum is looking for a visionary Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce. This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, global brands like Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP. You will work directly with the CEO and engineering leadership to define and ship products that create entirely new categories within the Salesforce ecosystem. We are at an inflection point. AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management are transforming the Salesforce landscape. We need a product leader who sees around corners, understands where this space is heading, and has the conviction and execution chops to get us there first. About Flosum Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards. Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match. We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build. What You Will Own Product Vision & Strategy Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva. Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors. Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for. Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift. AI & Innovation Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management. Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary. Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents. Customer & Market Insight Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions. Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations. Execution & Delivery Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it. Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination. Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates. Requirements Who You Are We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career. 7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms. Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem. Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products. Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred. You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable. Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape. Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance. Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day. Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it. What Will Make You Exceptional in This Role You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company. You have worked at the intersection of DevOps and security/compliance in regulated industries. You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics. You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce. You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend. What We Expect in the First 12 Months First 90 Days: Learn and Diagnose Achieve deep fluency in Flosum's five product lines and their technical architecture. Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points. Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win. Deliver your first product roadmap refresh with clear prioritization rationale. Months 3-6: Ship and Win Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability. Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn. Define the next generation of Flosum's AI capabilities and present a detailed execution plan. Months 6-12: Scale and Lead Drive measurable improvement in competitive win rates against Copado and Gearset. Launch at least one net-new product capability that opens a new revenue stream or market segment. Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement. Benefits Why Flosum Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational. Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem. Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate. AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next. Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it. Compensation & Benefits Competitive base salary + performance bonus Equity participation Comprehensive benefits (health, dental, vision, 401k) Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.

Location: Ukraine The Opportunity Flosum is looking for a visionary Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce. This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, global brands like Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP. You will work directly with the CEO and engineering leadership to define and ship products that create entirely new categories within the Salesforce ecosystem. We are at an inflection point. AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management are transforming the Salesforce landscape. We need a product leader who sees around corners, understands where this space is heading, and has the conviction and execution chops to get us there first. About Flosum Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards. Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match. We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build. What You Will Own Product Vision & Strategy Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva. Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors. Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for. Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift. AI & Innovation Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management. Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary. Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents. Customer & Market Insight Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions. Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations. Execution & Delivery Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it. Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination. Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates. Requirements Who You Are We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career. 7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms. Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem. Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products. Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred. You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable. Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape. Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance. Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day. Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it. What Will Make You Exceptional in This Role You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company. You have worked at the intersection of DevOps and security/compliance in regulated industries. You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics. You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce. You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend. What We Expect in the First 12 Months First 90 Days: Learn and Diagnose Achieve deep fluency in Flosum's five product lines and their technical architecture. Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points. Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win. Deliver your first product roadmap refresh with clear prioritization rationale. Months 3-6: Ship and Win Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability. Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn. Define the next generation of Flosum's AI capabilities and present a detailed execution plan. Months 6-12: Scale and Lead Drive measurable improvement in competitive win rates against Copado and Gearset. Launch at least one net-new product capability that opens a new revenue stream or market segment. Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement. Benefits Why Flosum Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational. Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem. Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate. AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next. Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it. Compensation & Benefits Competitive base salary + performance bonus Equity participation Comprehensive benefits (health, dental, vision, 401k) Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.

Location: United States Remote Workplace: Remote ABOUT THE TEAM You’ll join Mural’s global Revenue team as the leader of our strategy, operations, systems, and enablement functions. In this role, you will guide a high-impact team where cross-functional partnership and operational excellence are central to our growth. Working closely with Sales, Marketing, Customer Success, and Finance, you will deliver strategic insights, streamlined processes, operational excellence, and effective enablement programs that empower our teams and drive outstanding results for our customers. We foster a culture of accountability, innovation, and continuous improvement—making a meaningful impact on Mural’s success. YOUR MISSION You will architect and lead Mural’s revenue strategy, revenue operations, GTM systems, and sales enablement functions to accelerate business performance and growth. Reporting directly to the Chief Revenue Officer, you will serve as a strategic thought partner—proactively identifying opportunities, solving challenges, and translating company priorities into scalable revenue-driving initiatives. You will drive alignment across GTM teams, oversee operational excellence, and build enablement programs that boost seller effectiveness. WHAT YOU'LL DO -  Develop and execute holistic revenue strategies, unifying GTM planning, sales enablement, and operational priorities to achieve ambitious growth targets. - Serve as a proactive strategic partner to the CRO and GTM leadership team, helping translate vision into execution. - Direct and coach the Revenue Operations team, overseeing performance analysis, process optimization, and the rollout of new systems and initiatives. - Lead the sales enablement function, driving programs that increase seller productivity, skill growth, and customer engagement. - Direct and coach the GTM Systems team, overseeing system strategy, administration, optimization, and the rollout of new tools and capabilities. - Partner cross-functionally with Sales, Marketing, Customer Success, Product, and Finance to ensure strategic alignment and operational excellence. - Deliver executive-level reporting, business reviews, and actionable insights to CRO and senior leadership. - Foster a high-performing, collaborative team culture; empower direct reports to innovate, experiment, and drive measurable results. - Balance high-level strategic thinking with a bias for execution—rolling up your sleeves when needed to turn plans into outcomes. WHAT YOU'LL BRING -  10+ years of experience in revenue strategy and operations, with proven ability to build and scale teams. - Background in SaaS or technology industries; experience with both scaling and mature organizations preferred. - Strong expertise in GTM strategy, revenue planning, and operational execution. - Track record of optimizing sales processes, implementing new systems, and improving performance. - Skilled in financial planning, forecasting, and analyzing sales performance metrics. - Effective communicator with advanced analytical, coaching, and change management abilities; adept at facilitation and driving alignment. - Proficient in leveraging AI-driven tools and data to inform strategy and enhance operational efficiency. - Results-driven, with a passion for innovation, team development, and continuous improvement. EQUAL OPPORTUNITY  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Location: Costa Mesa, United States WHAT YOU’LL DO • Utilize first principle methods and design tools to develop new aircraft products • Own development of primary and secondary aircraft structural parts and assemblies (metallic and composite) from preliminary design through prototype manufacturing • Perform complex modeling and finite element analysis at the detailed component level, major assembly level, and aircraft level (analysis simulations to include strength, buckling, damage tolerance, and delamination) • Apply design for manufacturing concepts to create solutions that are cost effective and easy to manufacture at rate • Conduct trade studies and perform design and analysis research of complex engineering concepts to determine an optimal solution for weight, performance, manufacturability, cost, and/or schedule • Collaborate in a multidisciplinary environment to solve complex, open-ended problems with an emphasis on schedule and cost objectives • Coordinate work with mechanical systems, systems integration, aerodynamics, manufacturing, project engineering, and other team members • Onsite engineering support at manufacturing and integration sites REQUIRED QUALIFICATIONS • Bachelor's in Aerospace Engineering, Mechanical Engineering, or equivalent experience • 5+ years of experience in aerospace structures design, analysis, or related roles • Proficiency in CAD software and experience with engineering data analysis • Proven expertise in structural modeling and simulation tools (e.g., ANSYS, NASTRAN, or equivalent) • Strong understanding of material properties, stress analysis, fatigue assessment, load paths, design practices, and hand calculations • Strong technical knowledge in core engineering principles, fundamental mechanics of composite materials, design, analysis, testing, and fabrication • Excellent problem-solving and communication skills • Self-driven with a strong sense of autonomy and adaptability in a dynamic environment • Eligible to obtain and maintain an active U.S. Secret security clearance QUALIFICATIONS • Experience with clean sheet aircraft configuration • Siemens NX proficiency • FEMAP proficiency • Experience with fast paced prototype design and manufacture of uncrewed aircraft • Experience with high temperature materials selection • Broad experience across a range of aircraft programs • Hands-on experience with manufacturing • Practical aircraft knowledge (pilots license, A&P, etc.)

Location: SF or Remote (US/Canada) At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. APPLYING TO RENDER We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time. ABOUT THE ROLE We're looking for a Senior/Staff Analytics Engineer to join our growing Data team and lead the evolution of our Analytics Engineering platform. As Render scales, you'll build the foundations that turn raw data into trusted, reusable models for analytics, executive reporting, and AI-assisted decision-making. In this role, you'll partner closely with analysts, scientists, data engineers, and teams across Product, Engineering, Growth, Go-to-Market, Finance, and other business functions. Analysts and scientists will bring domain expertise and own business logic within their areas; you'll own the technical architecture, modeling standards, and engineering practices that help that work scale reliably. As a Senior/Staff-level individual contributor, you'll set the technical direction for Analytics Engineering at Render—strengthening data quality, improving the developer experience, and building semantic and context layers that make data easier to discover and use. You'll help teams move faster with consistent metrics and maintainable models they can trust. WHAT YOU'LL DO - Own our Analytics Engineering architecture. Guide the long-term evolution of Render’s Analytics Engineering platform, strengthening foundational models so our data remains trusted, scalable, and ready for AI-assisted analytics. - Build trusted, reusable data models. Design, build, and maintain governed dbt models that serve as authoritative sources for business-critical metrics across Product, Engineering, Growth, Go-to-Market, Finance, and other teams. - Establish engineering standards. Define and improve practices for data modeling, testing, documentation, version control, CI/CD, and code review. Review high-impact dbt changes and reduce technical debt across the analytics codebase. - Enable self-service and AI-assisted analytics. Design and maintain semantic and context layers that make metrics consistent, data discoverable, and analysis reliable for both people and AI tools. - Partner closely with analysts and scientists. Help analysts and scientists translate domain-specific business logic into scalable, maintainable warehouse models, moving shared logic out of individual reports and dashboards and into governed datasets. - Improve reliability and efficiency. Partner with Data Engineering to strengthen source data quality, warehouse architecture, and BigQuery performance and cost efficiency. - Raise the bar for Analytics Engineering. Mentor analysts, scientists, and analytics engineers on dbt development, dimensional modeling, and engineering best practices, and help teams adopt shared standards. WHAT WE'RE LOOKING FOR - 7+ years of experience in Analytics Engineering, Data Engineering, or a related technical field, including at least 3 years of hands-on experience running dbt in production. - Expert-level SQL skills and a track record of designing and owning scalable Kimball dimensional models. - Deep expertise in modern Analytics Engineering practices, including Git, testing, CI/CD, documentation, data contracts, lineage, and governance. - Experience building semantic and context layers, trusted metrics, and warehouse architectures that support self-service analytics for humans and AI agents across multiple business domains. - Strong understanding of modern cloud data warehouse architecture, performance optimization, and cost efficiency, with experience in platforms such as BigQuery, Databricks, or Snowflake. - A track record of establishing technical standards, influencing engineering practices without formal authority, and improving reliability while reducing technical debt. - Proven ability to partner closely with analysts, scientists, and business stakeholders to translate requirements into scalable, maintainable data models. - Excellent communication skills. You can explain complex technical concepts and tradeoffs to technical and non-technical audiences and build alignment across teams. - Experience building data models that connect product usage, acquisition, CRM, and financial data across the customer lifecycle. - Experience using AI-assisted coding or analytics tools such as Codex, Cursor, or Claude Code to accelerate data modeling, testing, documentation, or exploration. NICE-TO-HAVES - Hands-on experience with Render’s analytics stack, including BigQuery, Segment, dbt, and analytics tools such as Metabase or Mixpanel. - Experience with developer-focused, product-led, sales-led, or usage-based businesses. - Knowledge of cloud infrastructure, PaaS, developer tooling, or other technically complex products. If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need. BENEFITS - 4 weeks of paid vacation. - 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. - Long-term disability, life insurance, and 401K plans. - 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. - Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. - Monthly cell phone and internet subsidy. - Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. - Continuous learning benefits & related support. This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization. Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We encourage all who are interested to apply. We can't wait to hear from you! 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Location: Hybrid - San Francisco, New York City About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role The next generation of software won’t just be used by people — it’ll be built and shipped by agents. Builds are where that happens, and they’re the beating heart of Vercel. Whether an idea starts in v0, in an agent, or in an engineer’s editor, every customer builds — and millions of builds flow through our systems every day. As an engineer on the Agentic Infrastructure team, you’ll take ownership of the systems that carry that work at scale. You won’t just contribute features — you’ll be responsible for the design, reliability, and evolution of the platform itself. You’ll make decisions that shape performance, define best practices, and ensure the workflows that Vercel, our customers, and their agents depend on are fast, resilient, and secure. This role blends product thinking with deep systems ownership. You’ll partner with teams across Vercel to build and operate the agentic infrastructure that determines how software actually ships. We’re looking for engineers who want to own high-scale systems end-to-end, thrive on improving the developer/agent experience, and are driven to have a lasting impact on how modern software gets built and delivered. What you’ll do Own and evolve the infrastructure that powers Vercel’s build and deployment lifecycle — from handling webhooks to designing resilient database schemas and building scalable APIs. Design and operate high-performance microservices that process millions of builds daily, ensuring speed, reliability, and developer delight. Lead projects end-to-end: from identifying opportunities to defining technical direction and delivering improvements in performance, reliability, and developer experience. Collaborate across teams to align infrastructure with company-wide goals and ensure seamless developer workflows. Shape the long-term vision of agentic infrastructure at Vercel by setting standards for scalability, reliability, and developer productivity. Participate in the on-call rotation, taking responsibility for the reliability of critical systems. Contribute to the open-source community, representing Vercel’s commitment to advancing developer tools globally. Write clean, efficient, tested, and well-documented code that others can build upon confidently. What you need 3+ years of experience designing, building, and operating backend applications and distributed systems at scale. Strong proficiency in JavaScript/TypeScript, with the ability to navigate and improve complex systems. Strong proficiency with cloud infrastructure (AWS) and infrastructure as code (Terraform) A track record of end-to-end ownership — from design and implementation through to long-term operation in production. Skilled at cross-team collaboration, able to influence priorities and drive alignment toward shared goals. Able to reason about technical direction and architectural tradeoffs, balancing long-term vision with pragmatic delivery. Invested in the people around you — through mentorship, code review, or simply raising the bar on how the team builds. Curious, eager to learn, and motivated to push the boundaries of how modern software gets built and shipped. Bonus if you Are familiar with React or Next.js Have experience with DynamoDB Have worked to develop a CI/CD platform or internal developer platform used by other engineers or by agents. Have experience contributing to or participating in open-source projects. Have experience optimizing build systems for monorepos or polyrepo setups. Have experience with build caching, artifact storage, or dependency management at scale. Benefits & Compensation: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The base pay range for this role is $196,000.00 - $294,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. #LI-KR1 Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Location: Philippines Workplace: Remote ABOUT THE ROLE The Compute & Infrastructure Accounting team supports accounting and financial reporting for OpenAI’s rapidly evolving cloud computing, data center, server, equipment, colocation, software and data, and other AI infrastructure arrangements. We’re seeking a hands-on Contract Accountant to support recurring close and day-to-day operational accounting for these costs. The contractor will translate contract terms, pricing, delivery, usage, invoices, and operational data into accurate accruals, true-ups, journal-entry support, reconciliations, and variance explanations. This role works closely with Compute & Infrastructure Accounting, Technical Accounting, Procurement, Strategic Finance, Data Engineering, and external vendors to resolve exceptions and keep accounting outputs timely, complete, and audit-ready. The contractor will use approved AI tools to reduce manual effort, strengthen analysis, improve documentation, and create scalable operating leverage. This role does not make final accounting conclusions or approve journals, payments, vendors, contracts, or access; it does not negotiate contracts or commit company funds. Success is measured by accurate and timely close deliverables, well-supported reconciliations, prompt exception resolution, dependable cross-functional communication, and adherence to established controls. RESPONSIBILITIES LEASE AND FIXED ASSET ACCOUNTING - Own assigned month-end and quarter-end lease-accounting activities, including journal entries, rollforwards, account reconciliations, balance-sheet substantiation, and flux or variance analysis. - Prepare complete, accurate, and reviewer-ready journal entries and supporting schedules for lease-related balances, including right-of-use assets, lease liabilities, rent expense, interest, amortization, remeasurements, and true-ups. - Perform reconciliations over lease accounts and subledger-to-general-ledger balances; investigate reconciling items, document conclusions, and drive timely resolution. - Perform fixed-asset accounting as assigned, including additions, transfers, placed-in-service assessments, depreciation, disposals, construction-in-progress activity, reconciliations, and period-end entries. CONTRACT REVIEW AND LEASE-SYSTEM ADMINISTRATION - Read and analyze large, complex lease contracts, amendments, renewals, extensions, and termination agreements to identify relevant accounting terms, payment streams, options, incentives, obligations, and effective dates. - Accurately enter new leases, modifications, remeasurements, and terminations into the lease-accounting system based on a complete understanding of the underlying contract. - Validate lease-system inputs and outputs against executed agreements, payment schedules, invoices, commencement evidence, and operational data; resolve completeness and accuracy exceptions. - Compile and validate information supporting quarterly and annual lease footnote disclosures, including maturity analyses, expense classifications, weighted-average metrics, cash-flow information, and required tie-outs. CONTROLS, AUDIT, AND ISSUE RESOLUTION - Follow U.S. GAAP, established lease-accounting and fixed-asset policies, standard operating procedures, close calendars, review requirements, and approval workflows. - Execute control procedures over lease populations, contract abstraction, system inputs, calculations, reconciliations, disclosures, and workpapers, including completeness and accuracy checks and evidence retention. - Respond to internal and external audit requests by assembling contracts, tie-outs, schedules, explanations, control evidence, and other supporting documentation. - Investigate accounting and control exceptions, document root causes and resolutions, track open items through completion, and escalate significant matters promptly. CROSS-FUNCTIONAL COORDINATION - Partner with Compute & Infrastructure Accounting, Technical Accounting, Finance Systems, Data, Engineering, and business teams to resolve contract, data, system, accounting, and operational issues. - Coordinate with Legal, Procurement, FP&A, Accounts Payable, Treasury, and other stakeholders to obtain executed agreements, validate facts, and support complete and timely lease accounting. - Communicate requirements, status, outstanding items, and accounting implications clearly to finance and non-finance stakeholders, and escalate judgmental matters with clear context and recommended next steps. PROCESS DISCIPLINE AND CONTINUOUS IMPROVEMENT - Identify recurring contract, data-quality, system, process, and control issues; surface trends and recommend scalable improvements. - Write clear business requirements, test lease-system or process changes, and validate downstream accounting outputs before operational use. - Improve recurring lease and fixed-asset workflows through standardization, documentation, automation, and tooling; maintain clear procedures and handoffs. - Use approved AI-enabled tools responsibly to support contract review, data validation, analysis, and documentation while following data-security and review requirements. - Help maintain consistent, controlled execution as the infrastructure portfolio, accounting requirements, systems, and workflows evolve. REQUIRED SKILLS AND EXPERIENCE - Progressive experience in accounting, audit, advisory, or a related finance function, including hands-on operational accounting and ownership of recurring close deliverables. - Strong month-end and quarter-end close experience involving journal entries, account reconciliations, rollforwards, variance analysis, and reviewer-ready workpaper preparation. - Strong working knowledge of U.S. GAAP and internal controls, with the judgment to identify and escalate matters requiring technical accounting review. - Demonstrated ability to read and interpret lengthy, complex contracts and translate legal and commercial terms into accurate accounting conclusions, system inputs, and supporting documentation. - Advanced spreadsheet and data-analysis skills, including the ability to work accurately with large datasets, and experience using an ERP or comparable finance system. - Experience operating with high attention to detail in a fast-paced, deadline-driven environment while managing multiple agreements, systems, and stakeholders. - Strong analytical, problem-solving, and organizational skills; sound judgment; and clear documentation habits. - Excellent written and verbal communication skills and the ability to partner effectively across accounting, finance, legal, systems, data, engineering, and business teams. PREFERRED - Hands-on lease-accounting experience under ASC 842, including contract abstraction, classification, measurement, modifications, reconciliations, and disclosure support. - Hands-on fixed-asset accounting experience, including additions, depreciation, disposals, transfers, construction in progress, and related reconciliations. - Experience with lease-accounting software and an ERP such as Oracle Fusion; CPA, CA, or an equivalent professional accounting qualification is a plus. - Experience preparing or reviewing cash flow statements, including cash flow classification and presentation for lease and fixed-asset activity. NICE-TO-HAVE - Experience in a technology, cloud-computing, data-center, colocation, equipment, or other infrastructure-intensive environment. - Familiarity with SQL, data-query tools, issue-tracking tools, or similar technical tools used to investigate data, system, and process issues. - Experience supporting SEC reporting, lease footnote disclosures, or public-company audit requirements in a high-growth or control-focused environment. - Experience with process automation, systems implementation, or workflow redesign, and collaborating across time zones with distributed teams and external service providers.

Role Overview ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role. This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position. Preferred Background The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include: — Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity — Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective — Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations — Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes — Ability to translate understanding of these organizations into thoughtful, consultative account management Key Responsibilities 1. Sales-to-CS Handoff & CRM Stewardship — Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed — Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks — Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records — Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices 2. New Client Onboarding Ownership — Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients — Clarify package scope, delivery timelines, and client-side resource commitments — Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively — Provide product demonstrations tailored to client use cases — Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement 3. Subscription Engagement & Product Adoption Strategy & Support — Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations — Conduct regular check-in cadences calibrated to client tier and account health — Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI — Identify expansion opportunities within existing accounts and hand off to Sales — Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach — Share relevant case studies, benchmark data, and best practices — Serve as internal advocate for clients during product development discussions 4. Client Health Monitoring & Risk Management — Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals — Conduct structured health-check conversations at defined intervals — Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop — Classify at-risk accounts on early indicators and maintain documented save plans — Log client-reported technical issues and escalate for triage and engineering assignment — Escalate at-risk accounts to leadership with situation summary and recommended course of action 5. Renewal Management — Maintain current, accurate renewal pipeline with visibility into contract end dates — Initiate renewal conversations well in advance; identify and address concerns early — Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries — Prepare renewal contracts; track signature status and follow up — Escalate contract, pricing, or invoicing concerns to leadership with full account context 6. Team Collaboration, Coaching & Continuous Improvement — Provide day-to-day direction and support to Client Success Specialists — Serve as resource for Specialists in complex client situations — Partner with Implementation, Technical Support, and internal teams to resolve client issues — Contribute to development and refinement of onboarding and adoption playbooks — Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning — Uphold consistent standards in client communication, documentation, and CRM data management Ideal Candidate Profile — Dependable, consistently reliable in following through on commitments — Collaborative, willing to share knowledge and provide informal guidance — Consultative, approaches client relationships with careful listening and thoughtful problem-solving — Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations — Tech-curious, interested in SaaS and digital platforms — Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration — Adaptable, comfortable navigating shifting priorities — Autonomous, able to exercise sound independent judgment — Composed under pressure, maintains professionalism in fast-paced environment Position Details — Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred — Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week — Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits — Compensation: Commensurate with experience — Reports To: VP, Digital Strategy — Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk

Location: United States Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started. As a Senior Localization Operations Specialist on Smartling's Managed Services team, you'll own complex, larger-scale customer accounts and serve as an operational advisor to both clients and junior team members. This role blends hands-on execution with strategic thinking - you'll optimize workflows, lead escalation resolution, and help clients mature their localization programs, all while mentoring the next generation of Loc Ops Specialists. We are looking for a hire based on the US East Coast at this time. You Will Own complex or high-volume customer accounts end-to-end - from process design through delivery and retrospective. Design and optimize localization processes to improve efficiency, scalability, and quality across diverse client accounts and operational environments. Lead escalation resolution with minimal oversight, driving issues to closure while maintaining clear, proactive communication with clients throughout the resolution process. Partner with customers and cross-functional teams to improve localization processes and support the scaling of their programs effectively. Proactively identify operational risks - including volume spikes and tooling gaps - and mitigate them before they impact delivery or quality. Mentor junior Localization Coordinators and Operations Specialists on process design, platform usage, and execution best practices. You Have 3-5 years of experience in localization project management or operations, including ownership of complex accounts. Deep hands-on experience with Smartling or comparable enterprise translation management systems (TMS). Demonstrated ability to design, optimize, and govern localization processes at scale across complex, multi-account environments. Strong track record of managing escalations and navigating challenging customer conversations, providing advisory support, education, and guidance to drive successful resolution. Experience mentoring or coaching junior Localization Coordinators and Operations Specialists, with the ability to clearly explain complex concepts and provide effective training in a localization or operations context. Excellent written and verbal communication skills, with experience engaging senior client stakeholders. Solid understanding of localization industry trends, AI-enabled tooling, translation memory (TM) strategy, and localization frameworks. Preferred but not required Working knowledge of file engineering fundamentals, scripting languages, and localization engineering concepts, including file formats, encoding standards, and placeholder/tag management. Experience supporting global, enterprise-tier clients with complex, multi-stream localization programs. Fluency or working proficiency in a second language You Are Strategic. You think beyond immediate deliverables, considering how today’s decisions impact the client’s localization program at scale. Resilient. Escalations and ambiguity don’t destabilize your approach; you stay grounded and focus on driving resolution. Influential. You build trust across internal and external stakeholders through expertise, consistency, and dependable follow-through. Analytical. You leverage available data, tools, and AI insights to identify trends and inform clear, actionable recommendations. Mentorship-Minded. You actively invest time in developing less experienced team members, helping them build skills and grow their capabilities. You Will Enjoy Freedom 🏡- we are remote-first Growth - an opportunity to learn and advance your career Wealth 💰 - we offer a competitive salary and 401(k) + company match Wellness - health insurance; free medical plan for you and your family Balance - flexible PTO + 11 holidays; generous parental leave Culture 🤝- an energetic, value-driven, and fun culture and team spirit Bonus - employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-Verify platform for work authorization verification. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.