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Location: San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Customer Success Managers at Ramp are responsible for successful implementation and adoption. This role partners with public-sector organizations to deliver measurable value, helps shape the approach to government agencies, educational institutions and nonprofits, guides onboarding and long-term success, and advises customers on modernizing financial workflows. WHAT YOU’LL DO - Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements. - Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives. - Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector. - Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem. - Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions. - Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs. - Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical. - Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines. WHAT YOU’LL NEED - 4+ years in implementation or engagement management in B2B SaaS or public-sector technology. - Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech. - AI fluency; strong program/project management for complex, multi-workstream technology deployments. - Excellent communication and relationship management, including translating technical concepts for diverse audiences. - Success working with Product, Engineering and Security to troubleshoot and co-develop solutions. - Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment. NICE TO HAVES - Bachelor’s degree; multi-stakeholder relationships across government, education or nonprofit organizations. - Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS). - PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote - United Kingdom Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next New Business Account Executive. About the job This position is needed to sell into high value ISV, High Tech, AI Native and Enterprise companies. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure. Responsibilities In this role, you’ll: Be responsible for net new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction. Work closely with your SDR and SE teams to own, drive and build intelligent outreach campaigns into new prospects Source new leads and drive sustainable pipeline growth each quarter Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers. Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple. Able to balance challenging priorities and handle multiple projects/deals at the same time. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 4+ years of Sales experience and a track record of personally selling and closing complex solutions to ISVs, high tech, AI Native, enterprise and software companies. Strong experience identifying, mapping and prospecting accounts Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures) Expertise in solution-based selling or consultative selling Strong negotiation and contract management skills, including handling complex deals with long sales cycles. Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking. Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises Strong presentation and negotiation skills Comfortable working in a dynamic / environment. Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies Desired: Ideally, you also have experience selling both to a business and technical audience Understanding of the CPaaS & Customer Engagement ecosystem and familiarity with: Cloud communications (voice, SMS, chat, video, etc.). Contact centre agent productivity and Conversational AI APIs and integrations for communication services. Telecommunications industry dynamics. Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems. Location This role will be remote and based in UK or Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States; Seattle; New York; California; Toronto Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role summary: The Content Strategist decides what the team makes and why. This role sets direction across all content streams by defining audiences, prioritizing based on business impact, and building the measurement framework that proves (or disproves) the work is paying off. Core responsibilities: - Define content strategy, pillars and priorities within each stream, tied to concrete business goals (pipeline generation, developer adoption, retention, brand awareness) - Build audience segmentation per stream. For example, a prospective customer, a developer evaluating the product, and an existing customer being featured in a case study all need different treatment - Own the measurement framework and reporting: SEO/traffic for blog and thought leadership, adoption/engagement for developer content, sales-assist and pipeline influence for customer stories, funnel metrics for product content - Translate strategy into concrete briefs the Managing Editor can schedule and the Content Editor/Staff Writer can execute against - Present content performance and ROI to the Head of Editorial Content and cross-functional stakeholders - Drive content calendar development and planning - Explore new content opportunities and channels - Present ROI and performance insights to leadership - Collaborate with Growth Marketing on messaging strategy Qualifications - 5+ years of experience in content strategy, content marketing, or a closely related discipline - Experience with SEO, analytics tooling, and attribution modeling - Track record connecting content output to business outcomes, not just vanity metrics - B2B or technical industry experience is a strong plus given the developer content component FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: United States; Seattle; New York; California; Toronto Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role summary: The Content Editor is the team's senior hands-on editorial contributor, writing and editing the company's highest stakes content across thought leadership, developer content, customer stories, and product marketing content. This role pairs closely with the Staff Writer (editing and mentoring their work) and the Managing Editor (executing against the shared calendar), while taking on the pieces that require the most craft, technical fluency, or narrative judgment. Core responsibilities: - Write and edit flagship content across all editorial streams: executive bylines and thought leadership essays, guides or dev focused explainers, customer case studies, and product launch or feature human-led content - Edit and strengthen the Staff Writer's drafts with line edits, structural feedback, and voice consistency, functioning as a mentor, not just a reviewer - Translate raw input (SME interviews, product specs, customer conversations, exec talking points) into polished, publishable stories - Partner with the Content Strategist to turn strategic briefs into concrete, well-scoped pieces ensuring SEO/AEO value - Partner with the Managing Editor on prioritization and sequencing, as two team writers covering multiple content types requires triage - Maintain and evolve the style guide in practice as this role enforces voice/tone at each sentence level - Fact-check and coordinate technical & legal accuracy review on dev content and customer stories - Oversee content production workflow from draft to publish - Ensure consistency in voice, tone, and brand messaging - Coordinate with writers on revisions and improvements - Manage editorial calendar execution Qualifications - 8+ years of experience professional writing/editing experience, ideally split across B2B/technical content and narrative-driven content (case studies, brand storytelling) - Comfortable interviewing engineers, customers, and executives and turning raw material into a clear narrative - Portfolio showing range: technical writing, thought leadership, and story-driven work, not just one lane - Experience working within a style guide and editing others' work, not only producing your own FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: New York, NY; San Francisco, CA Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's financial obligations, giving households one place to see, split, and pay their bills around how they live and get paid. By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow. That work brings together people with different perspectives who challenge the status quo and take ownership of solving difficult problems. For you, that means doing the best work of your career next to people who make you better, and together bringing ideas to life that make a real impact for the people we serve. About the Role Flex is seeking an ambitious, results-driven Senior Manager of Account Management to launch, manage, and retain and grow high-impact enterprise partnerships. This role is ideal for a driven strategic operator with a proven record of delivering measurable results through partnership growth. You'll play a critical role in developing and executing partnership strategies that directly impact Flex’s bottom line. This position offers a hybrid work environment with the flexibility to work remotely. What you’ll do Partnership Development & Launch Partner with cross-functional teams to lead to launch of new strategic partnerships aligned with Flex’s growth objectives Lead the creation of joint business plans, financial modeling, and growth initiatives Define, implement and run winning operating rhythm to maximize value Collaborate cross-functionally with Sales, Marketing, Product, Engineering, Support and Legal teams at Flex and partner organizations to maximize execution and impact Partner Growth & Operations: Manage and expand relationships with Flex’s largest strategic partners, fostering trust and long-term collaboration across the organization Build and deliver on your partnership business plan; drive progress on key partner initiatives, resolving issues and aligning stakeholders to deliver measurable wins Own day-to-day partner operations, ensuring smooth execution and communications Drive monthly and quarterly partnership business reviews Track, analyze, and report on partnership performance metrics, identifying areas for improvement and ensuring accountability Design and oversee partnership GTM efforts working closely with product, sales and marketing teams Strategy Develop and implement processes and frameworks to manage partnerships efficiently. Align partnership initiatives with Flex’s broader strategic objectives. Provide insights and strategic recommendations to continuously enhance partnership value. Key Qualifications: 6-8+ years of relevant experience in FinTech/SaaS business development, strategic partnerships, enterprise sales, investment banking, or top-tier strategy consulting roles Demonstrated success launching and scaling strategic partnerships or managing high-value strategic client relationships. Exceptional skills in relationship-building, cross-functional collaboration, stakeholder alignment, and execution. Strong analytical capabilities, with experience leveraging data-driven insights to inform strategic decisions. Excellent communication, negotiation, and presentation abilities, capable of influencing at senior levels. Highly organized, detail-oriented, and capable of managing multiple high-stakes projects simultaneously. Comfortable thriving in fast-paced, dynamic environments with a proactive and flexible approach. Experience leveraging AI tools to improve account planning, customer communications, and portfolio management at scale Self-driven with an ownership mindset, committed to delivering measurable impact. Bachelor’s degree required. Compensation Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) and Tier 3 (Salt Lake City) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location. Tier 1 (NYC/Bay Area) $200,000 — $255,000 USD Tier 3 (Salt Lake City) $170,000 — $215,000 USD Life at Flex Building a successful company takes a diverse team of intelligent, curious, determined, empathetic, and self-aware people. Our headquarters is in New York City, with employees across the US, Australia, Canada, and South America. We’re growing quickly and deliberately, with a focus on building an inclusive culture. We value the perspectives our people bring and take pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. Benefits View our benefits and more at getflex.com/careers .

Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Consumer Growth builds mobile and web experiences that help people become Kraken customers, fund their accounts, invest, earn, access new products, build wealth and stay lifelong clients. Product, engineering, design, data, and lifecycle marketing build together.   THE OPPORTUNITY - Own growth in viral, KOL- and creator-referred new transacting users (NTUs). Set aggressive NTU targets backed by a credible growth model, then beat them. Build and scale sharing, referral, and creator systems that drive 10x, then 50x growth while hitting payback targets. - Build sharing people find useful. Create natural reasons to pass on product value, and referral programs with modeled payback incentives, and without relying on aggressive incentives to hit targets. Make both work for the sender, recipient, and business. - Own the audience-to-customer journey. Build and test paths from recommendations and creator audiences to product value and a first transaction. Partner with the teams that own onboarding and core product experiences on shared journeys. - Own Consumer features and updates for the KOL Platform. Set the Consumer roadmap, ship features and ongoing improvements, and make measurement and commercial tools trustworthy and easy to use. Work with the teams that own KOL and affiliate relationships. - Build creator tools across Kraken’s app and web. Help creators, key opinion leaders (KOLs), and power referrers invite their followers and turn their audiences into valuable new transacting customers. Understand their different motivations and build with core product teams. - Make acquisition economics work. Own acquisition cost and gross-margin payback against clear targets, including fully loaded incentive, partner, operating, and fraud costs. Use downstream retention and revenue to judge what deserves more investment. - Increase virality per new transacting user and per returning user. Test ways to improve send conversion, invites per sender, and invite-to-first-transaction conversion. Improve repeat sharing and loop speed, and prove the gains create incremental valuable new transacting customers. - Build measurement you can trust. Validate instrumentation, define hypotheses and guardrails, and run tests that can detect meaningful effects. Separate attributed activity from incremental growth, interpret uncertainty honestly, and check that gains persist as you scale.   WHAT YOU BRING - You’ve personally built a product, tool, feature, or experience that spread beyond its initial audience. You can explain why it spread, your contribution, and how it acquired valuable customers. - Repeated success beating acquisition targets through referrals, product virality, or creator-led growth. Show the baseline, target, result, timeframe, component rates you improved, and your personal contribution. Bring evidence the gains lasted. - Strong growth product sense. You understand sharing psychology and the different motivations of customers, creators, KOLs, and power referrers. You combine customer research, creative product instincts, and strong UX and copy to give people a reason to participate. - Analytical independence. You independently investigate behavior with SQL and product analytics, validate instrumentation, and build funnel, cohort, and growth models. - Experimentation and commercial judgment. You design reliable tests, interpret uncertainty honestly, and distinguish attribution from incremental growth. You understand acquisition cost and payback, including downstream retention, revenue, and fully loaded incentive and fraud costs. - Senior ownership and hands-on execution. You set strategy, make hard priority calls, align teams without relying on reporting lines, and deliver autonomously. You use AI and working prototypes to turn original ideas into experiences people can try.   NICE TO HAVES - Experience building self-service creator or affiliate tools, revenue-share systems, or reliable partner payouts. - Consumer fintech, crypto, payments, or experience designing financial promotions and fraud controls. - Experience adapting growth journeys across markets, cultures, and regulatory environments.     Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Consumer Growth builds mobile and web experiences that help people become Kraken customers, fund their accounts, invest, earn, access new products, build wealth and stay lifelong clients. Product, engineering, design, data, and lifecycle marketing build together. THE OPPORTUNITY - Own growth in viral, KOL- and creator-referred new transacting users (NTUs). Set aggressive NTU targets backed by a credible growth model, then beat them. Build and scale sharing, referral, and creator systems that drive 10x, then 50x growth while hitting payback targets. - Build sharing people find useful. Create natural reasons to pass on product value, and referral programs with modeled payback incentives, and without relying on aggressive incentives to hit targets. Make both work for the sender, recipient, and business. - Own the audience-to-customer journey. Build and test paths from recommendations and creator audiences to product value and a first transaction. Partner with the teams that own onboarding and core product experiences on shared journeys. - Own Consumer features and updates for the KOL Platform. Set the Consumer roadmap, ship features and ongoing improvements, and make measurement and commercial tools trustworthy and easy to use. Work with the teams that own KOL and affiliate relationships. - Build creator tools across Kraken’s app and web. Help creators, key opinion leaders (KOLs), and power referrers invite their followers and turn their audiences into valuable new transacting customers. Understand their different motivations and build with core product teams. - Make acquisition economics work. Own acquisition cost and gross-margin payback against clear targets, including fully loaded incentive, partner, operating, and fraud costs. Use downstream retention and revenue to judge what deserves more investment. - Increase virality per new transacting user and per returning user. Test ways to improve send conversion, invites per sender, and invite-to-first-transaction conversion. Improve repeat sharing and loop speed, and prove the gains create incremental valuable new transacting customers. - Build measurement you can trust. Validate instrumentation, define hypotheses and guardrails, and run tests that can detect meaningful effects. Separate attributed activity from incremental growth, interpret uncertainty honestly, and check that gains persist as you scale. WHAT YOU BRING - You’ve personally built a product, tool, feature, or experience that spread beyond its initial audience. You can explain why it spread, your contribution, and how it acquired valuable customers. - Repeated success beating acquisition targets through referrals, product virality, or creator-led growth. Show the baseline, target, result, timeframe, component rates you improved, and your personal contribution. Bring evidence the gains lasted. - Strong growth product sense. You understand sharing psychology and the different motivations of customers, creators, KOLs, and power referrers. You combine customer research, creative product instincts, and strong UX and copy to give people a reason to participate. - Analytical independence. You independently investigate behavior with SQL and product analytics, validate instrumentation, and build funnel, cohort, and growth models. - Experimentation and commercial judgment. You design reliable tests, interpret uncertainty honestly, and distinguish attribution from incremental growth. You understand acquisition cost and payback, including downstream retention, revenue, and fully loaded incentive and fraud costs. - Senior ownership and hands-on execution. You set strategy, make hard priority calls, align teams without relying on reporting lines, and deliver autonomously. You use AI and working prototypes to turn original ideas into experiences people can try. NICE TO HAVES - Experience building self-service creator or affiliate tools, revenue-share systems, or reliable partner payouts. - Consumer fintech, crypto, payments, or experience designing financial promotions and fraud controls. - Experience adapting growth journeys across markets, cultures, and regulatory environments. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Riyadh, KSA Workplace: onsite You'll handle the operational issues Partner Support escalates for live merchants in KSA, and fix them accurately and fast. When a merchant wants to leave Tabby, you find out why and try to keep them. The AM Retention team works alongside the Onboarding team but is a separate team, with its own queue and KPIs. Key Responsibilities What you'll do Work the AM Retention ticket queue and close escalations within SLA Set up and change merchant accounts in Back Office: payment links, API checkout integrations, store and dashboard names, payout cycles and platform changes Handle contracts: issue new ones at the merchant's existing rates, track down missing ones and update legal entities Process KSA/UAE cross-border requests and add new branches Handle deactivation requests: find the reason (Tabby Card, rates, KYB documents, not using Tabby) and try to retain the merchant Escalate Tier 1 and Tier 2 or non-standard cases to the right Account Manager or deal owner, with full context Collect KYB documents from merchants and work with Compliance to meet regulatory standards Keep CRM and ticket notes clean and current on every case Skills, Knowledge and Expertise 1 to 3 years in merchant operations, account management, customer support or similar; fintech or payments is a plus Fluent Arabic and English, written and spoken Sharp attention to detail: a wrong commission or contract setup counts as a critical error here Comfortable with CRM, ticketing and internal admin tools, and quick to learn new systems Takes ownership, asks questions and follows through Available for the team's rotating schedule, which covers all seven days of the week

- Independently testing end-to-end banking user journeys, ensuring functional correctness beyond UI validation. - Executing and validating real banking operations across key application features.

• Работать с платежами, транзакциями, подписками и интеграциями с провайдерами. • Интегрировать банковские API / Open Banking.

Location: San Francisco, CA | New York City, NY | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's products are growing fast in reach and complexity. Every new model, product, and channel brings problems no one predicted. We want to catch each issue as early as possible, get customers unblocked fast, and fix the root cause. The best experience is one where a customer never has to ask for help. We are building a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience. That covers individual users, businesses, and customers who reach Claude through partners. Our goal is a better product experience for everyone who uses Claude. We make it easy for customers to get help and talk to us, through Claude itself and via human specialists with the tools to solve their problems. We also determine why they needed help and fix the cause in the product. Billing is a good example. When a charge is confusing, a payment fails, or a plan doesn't unlock, a customer should be able to reach us and get it resolved in one conversation. Then we want to learn why it happened and change the product, whether that's the subscription flow, the payment error, or the invoice, so the next customer never has to ask. As one of the team's early engineers, you will set the technical direction and build the core systems behind this work. We expect Claude to handle more of each case over time, from diagnosing an issue to resolving it to flagging the product fix behind it. Success means customers run into fewer problems, get them truly solved when they do, and are happy with the help they receive, whether it comes from Claude or a person. This is a hands-on role with high leverage. You will write a lot of code and lead across teams, since many fixes belong to other product teams. You will partner with our Product Manager, the Product Support team, and product engineering teams such as Billing Platform. Key responsibilities Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work Minimum qualifications Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations Experience building production software, including technical lead roles on multi-team projects Experience building systems where correctness, access control, and auditability matter A clear vision for how capable models like Claude can improve customer support, and motivation to build it Judgment about when to ship a simple fix and when to invest in a platform Track record of leading without formal authority and getting other teams to own and ship fixes Preferred qualifications 8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead Experience building and improving customer-facing products with measurable impact Experience with billing, payments, or subscription systems Experience shipping LLM-based or agentic systems in production Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud Experience building internal tools or platforms for operations teams such as support, risk, finance, or trust and safety Experience building data pipelines for support or operations analytics Full-stack experience, including web UIs for internal tools or customer-facing flows Experience with enterprise features such as SSO, admin controls, or provisioning, or with partner and cloud marketplace integrations Experience setting multi-year technical direction for an area and growing other senior engineers The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $405,000 — $485,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Ищем сильного Sales Hunter, который умеет открывать новые рынки, находить крупных клиентов и превращать профессиональные знакомства в реальные сделки. • Самостоятельно находить и привлекать новых крупных клиентов (High-Risk Merchants).

Location: US - Culver City, California, United States Scopely is hiring a Senior Legal Operations Manager based in our Culver City, CA hub on a hybrid basis. As a Senior Legal Operations Manager, you will be the driving force of innovation, scale, technology, and automation for the Scopely legal team. You will be responsible for building and streamlining the strategic technologies of the Legal department as our company expands around the world. You will be part of a team that implements key systems, optimizes processes, manages projects, creates objectives, and reports performance metrics to deliver legal services in the most collaborative, friendly, and efficient manner, including supporting both internal and external resource management. You'll get to work with some super inspiring people, including our Finance, IT, Workplace, and People teams and a growing team of external vendors and law firms. Reporting to our Director, Legal Operations, you'll be the second member of our growing Legal Operations team and have a significant impact on how the broader Legal department and Scopely continue to grow. What You Will Do: Oversee operational processes to maintain and support legal systems and technology, including contract management, ebilling/matter management, e-signature, workflow automation, and document storage Identify opportunities where AI can transform how legal work gets done, partnering with Legal, IT, Security, and business stakeholders to select, pilot, and operationalize AI-enabled solutions that reduce manual effort, improve speed and quality of service, and free up attorneys to focus on higher-value strategic work Assist in developing relevant project and process documentation and self-help tools as needed: legal intranet, playbooks, legal training, Q&A, process flows, etc Support the legal operations function on assigned cross-functional and departmental initiatives Contract Management: Serve as the key administrator of Ironclad, owning templates, workflows, repository design, system configuration, and technical integrations with a particular focus on continuous optimization of existing workflows and development of new ones Oversee and help streamline contract workflow processes, including creation, assignment, organization, tracking, document storage, and template/playbook management Manage process for verifying existence of an active services agreement and associating the correct parent contract for Statement of Work workflows in Ironclad Manage process for archiving executed agreements and capturing appropriate metadata fields for our repository Be a primary point of contact to the business to answer questions regarding legal contract review support and processes, and triage incoming contract-related requests Develop and maintain detailed process documentation and training materials that you will use to drive continuous adoption across the Legal team and relevant cross-functional partners E-Billing/Matter Management: Oversee our outside counsel and e-billing/matter management processes, including Manage the strategic use of Brightflag for e-billing and spend management, including invoice review and spend-analysis tools to enforce outside counsel billing guidelines, flag exceptions, and surface spend trends Manage law firm engagement letters and onboarding with AP, opening and closing matters Oversee monthly accrual process and prepare monthly accrual reports for AP Manage integration with Oracle for approved invoices sent to AP Manage new timekeeper review and approval Interact independently with in-house legal team and outside counsel regarding missing accruals or invoices, disputes, or to answer other questions that may arise concerning invoicing/status, onboarding, guidelines, and any system or process issues Assist in building and maintaining the Legal team's annual budget and forecast, tracking spend against plan and flagging variances early Assist in the development of data-driven reporting on legal spend, matter volume, and operational KPIs for Legal leadership What We're Looking For: At least 6-8 years of relevant, progressively complex experience with a proven track record of leading successful implementation and rollout of key technologies and processes Experience with Ironclad or similar contract lifecycle management platforms Experience with API integration Experience leveraging AI-powered tools, automation platforms, or emerging legal technologies to optimize legal workflows and improve operational efficiency Experience supporting legal operations across multiple business units, subsidiaries, or shared-services environments Ability to collect and analyze available information and execute effectively and autonomously in complex or ambiguous situations Preference for candidates with direct experience implementing and/or managing Ironclad or Brightflag Nice to have: Clear understanding of contracts and how they are used, including their abbreviated names, and can speak to them without reference For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $140,000 — $170,000 USD About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ . Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Personalized Support. About the job The Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in Mexico and Colombia time zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. Responsibilities In this role, you’ll: Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being. You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers. You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years of experience as part of a support or operations team in a software or SaaS company. 4+ years experience leading a technical support team in a software or SaaS company. Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. Exceptional emotional intelligence, interpersonal communication and professional writing skills. Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery. Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.) Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. Diplomacy in uncertain situations with an analytical and process driven solution approach. Desired: Knowledge of networking protocols, standards, troubleshooting and cloud computing. Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Nairobi Workplace: Remote ABOUT THE COMPANY Jackfruit Finance lends to the people who educate a continent. We provide working capital, project, and asset finance to low-fee private schools, the schools that teach the children with the fewest alternatives and that formal credit markets will not touch. Since inception, we have financed 1,022 schools and 72 SMEs across Kenya, Uganda, and Tanzania, reaching 305,265 children and 13,004 teachers, and 70.3% of the school directors we back are women. We financed our 1,000th school this year. We are scaling on three fronts at once: - Geographically: we now operate across Kenya, Uganda, and Tanzania. - Into new products: a gender-lens SME book and health-facility lending, because a school is the most reliable node in its community’s economy and the natural conduit into it. - And in how we work: we are live on Musoni as our core banking platform, we run a growing set of AI agents and automations across origination, credit, and operations, and people across the company are increasingly building their own tools with AI. With $12m of lending, a 98% collections rate, and a field force operating in places most lenders will not go, we have the data to make that real. Come help us continue to grow! ABOUT THE ROLE Jackfruit’s competitive advantage is that we can underwrite a school no one else will lend to. That advantage lives in our data and in the systems that collect it: what our school support leads see in the field, what schools tell us about enrollment and fee collection, and how those signals translate into a credit decision and a repayment schedule that a school can actually meet. Data is not a back-office function at Jackfruit; it is the machinery of the lending business itself. We are building on this towards a truly Regenerative Lending approach (see here). The foundations are now in place. Our core banking migration is done, and Musoni is the system of record. Much of the lending workflow already has automation in it: an AI credit agent, credit scoring, KYC checks, contract and document generation, repayment schedule generation, and customer SMS. And AI has changed who can build: staff in credit, finance, operations, and the field can now create useful tools themselves, and we want more of that, not less. What we do not yet have is one person who makes it all work as a single system. Some of what exists is good but needs to be more reliable. Some tools were built and are not implemented. Some do not connect to each other or to the same data. This role exists to fix that. You will be the central owner of Jackfruit’s data, systems, and AI: the person who ensures the data is accurate and flowing, the systems are safeguarded and controlled, AI is used as efficiently as possible, and everything that gets built connects to everything else and actually gets used. This is a hands-on, delivery-focused role, not a strategy seat. You will build yourself, you will enable others to build well, and you will decide what does and does not belong in the stack. You will manage our small technology team and work directly with the CEO. The test of this role is simple: the CEO should be able to stop thinking about technology, trust that the numbers are real, and see a lending operation that gets faster and more accurate every quarter without a proportional increase in headcount. WHAT YOU WILL DO 1. Own AI across the company. - Set how Jackfruit uses AI and run the platform it sits on. Decide which tools and models we use, manage cost, and make sure every agent and automation has an owner, clear permissions, human gates where needed, run logging, and a measurable purpose. Build and ship agents yourself. 2. Enable more people to build safely. - We want staff across the company building tools with AI. Give them the standards, templates, data access, training, and review path to do it well, and be the central point of control: nothing goes into production without connecting to the right data, meeting security standards, and having a user who will actually use it. Retire what is not used. 3. Lead the automation of our lending process with AI end to end. - Own the automation of the process flows that make a lending company work, including but not limited to lead qualification, KYC, credit assessment and credit scoring, investment committee memos, contract and security documentation generation, repayment schedule generation, disbursement, payment posting, customer communications, collections, portfolio monitoring, and credit bureau and regulatory reporting. Much of this is already in place but not yet perfect. Your job is to refine each piece, measure it against real outcomes, and bring the pieces together into one connected flow. This involves building AI agents and ML tools. 4. Own customer-facing AI agents. - Own, build, and improve AI-powered systems that are customer-facing, including agents that enable customers to apply for loans and receive customer support, marketing, and other interactions through AI agents. 5. Own the data and the single source of truth. - Ensure data is accurate at the point of entry and flows cleanly between systems. Maintain one authoritative source for every key metric, make sure portfolio numbers reconcile everywhere, keep the data documentation (diagrams, dictionaries) current, and run the dashboards leadership relies on. AI is only as good as the data underneath it, and that data is yours. 6. Own the core banking platform and core systems. - Musoni is live as our system of record. Own it on an ongoing basis: correct usage, accurate data, product configuration and change control, vendor management, and clean integration with the CRM and the SSL app. Retire the remaining legacy tools it replaces. Build new tools on top of it for new automations. 7. Own the SSL app. - The School Support Lead (SSL) app is how Jackfruit and the school support leads in the field talk to each other, and it works well today. Own its roadmap, spend time with the field team to understand what they need, and keep it connected to Musoni and the wider data flow so field activity and loan data stay together. 8. Drive delivery and ruthless prioritization. - Maintain a tight roadmap, run quarterly planning, sprints, and standups, and drive work to completion rather than leaving a trail of half-finished projects. Give the CEO and the leadership team clear, ongoing visibility into status, priorities, and tradeoffs, and gatekeep what does and does not get built. 9. Safeguard the systems. - As a regulated lender, Jackfruit has to get security, compliance, and audit right. Own access control, backups, secrets, audit logs, data protection, and IT audits with regulators and other stakeholders, and extend the same discipline to every AI agent and staff-built tool. 10. Manage the technology team. - Directly manage a small team covering engineering, data, and IT support. Prioritize their work, unblock them, and own their reviews and growth. The team will stay small. This includes oversight of the IT help desk, ensuring issues are triaged and resolved through a well-run process. WHO YOU ARE - You take it personally that things get done and that they get used. - You prioritize ruthlessly; you can get everyone from the CEO to the developers focused on the single most important thing, and you roll up your sleeves to ship rather than waiting for someone else to. - You are a builder who likes making other people builders: you would rather give a credit officer the tools and guardrails to solve their own problem than add it to a queue. - You communicate exceptionally well in both directions: you give leadership true, clear visibility into what is happening, and you understand what non-technical users actually need. - You pull your own numbers in SQL, you build with AI coding tools every day, and you can read and review what others ship. Nobody can sell you a story about why something is hard. WHAT YOU HAVE - AI fluency with production results. You have built and shipped AI agents and automations that real teams use every day, and you can show the before and after. You know how to evaluate an agent against real outcomes, control its cost, and put the right guardrails and human checks around it. This is a builder’s track record, not a point of view about AI. - Ownership of system-of-record. Previous experience owning a system-of-record and ensuring it is accurate and well-functioning. - Experience governing a stack that many people build on. You have set standards, access controls, and review processes that let non-engineers build safely, and you have kept a growing set of tools connected, documented, and used rather than sprawling. - A deep understanding of loan products and lending operations. Five or more years in lending, microfinance, or other relevant financial services. You know how origination, credit assessment, documentation, disbursement, repayments, collections, and portfolio metrics (PAR, outstanding) actually work, and how the parts of a lending business connect. You have automated or materially improved these flows before. - Hands-on data fluency. You independently write SQL to pull and reconcile numbers. You can design a clean, simple data model, own the integrity of data flowing between a core banking system and the tools around it, and establish a single source of truth by personally getting into the data. Experience with a core banking platform (Musoni or similar) is a strong plus. - A security and controls mindset. You have owned access, audit, and data protection in a regulated or audited environment, and you build controls in from the start rather than after an incident. - Emerging markets experience. You have operated in an emerging markets context and understand its realities. WHAT WE OFFER - Flexible and remote working: This is a remote role open to candidates anywhere in the world who can work East African hours. Nairobi-based staff work a hybrid model with office days on Mondays, Wednesdays, and Fridays. - Competitive compensation: We provide a fair and equitable pay system, benchmarked against market standards, role-specific qualifications, and performance. - Comprehensive health insurance: We offer 100% medical insurance coverage for employees, with 50% coverage available for eligible dependents (spouses under 65 and children up to 18, or up to 25 if in school). - Paid new parent leave: We support growing families with 3 calendar months of fully paid maternity leave and 14 days of fully paid paternity leave. - Annual leave: We provide a generous allowance of 21 days of paid annual leave per year. - Learning and development: We are committed to your professional growth and provide access to training opportunities, with potential sponsorship available based on individual and departmental development needs.

Location: Maine Huddle Up is a provider-founded and provider-led company that delivers high-quality, consistent care to school districts nationwide through team-based virtual and onsite IEP therapy and support. We have delivered over 1 million therapy sessions across speech, occupational, mental health, and school psychology, with 94% of our clients reporting high levels of student engagement under our providers' care. We believe in the importance of supporting the whole child, and supporting the whole provider, with connection and collaboration. We have a variety of tools and resources available to you that allows providers to communicate with fellow Huddle Up professionals and clinical managers. All of our clinical managers have vast experience in delivering school based teletherapy services, and they are available when needed. At Huddle Up, you’re part of a team that ensures students receive the best care possible. We are currently hiring for virtual Licensed Clinical Social Workers (LCSW) in Maine, for the  26/27 school year! What We Offer: Compensation for direct and indirect time Up to a $250 monthly incentive (up to $3,000 per year) Access to Company Sponsored Health insurance, Dental Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, and Life Insurance Access to wellness programs including- Peloton, EAP Support, Headspace, and Carrot Fertility Access to participate in our 401k after 6 months of employment Accrued sick time- one hour for every 30 hours, Caps at 48 hours Up front payment for cross licensing Access to our proprietary platform Access to online assessments and tools Access to clinical and technical staff to ensure you are fully supported We match your schedule with the right opportunity What You’ll Do: Grow and invest in your skills, capabilities, and career, by delivering mental health psychotherapy services to school-based children across the nation, leveraging technology that includes proprietary tools to support and enable clinical care, in an environment that is flexible to your needs. Huddle up with school instructors and experienced clinical mentors to deliver outstanding mental health therapy services to children in need Complete documentation and participate in IEP and team meetings, serve as a case manager or process coordinator Develop your skills, career, and expertise within a supportive team-based environment Provide telehealth services to a diverse population of school aged children Minimum Requirements: Able to commit to at least 20 hours per week and up to 40 hours per week Hold an active, unrestricted, and valid LCSW license in your state of residence, and in Maine, in good standing Full-time resident of the United States School experience Experience conducting virtual sessions Experience and comfortability with the use of various types of technology Follow Huddle Up documentation guidelines for evaluation reports and daily SOAP notes Participate in IEP and team meetings, serve as a case manager or process coordinator Prepare progress reports as requested by the school and complete medicaid billing if necessary Access to a laptop (not chromebook) to conduct sessions virtually Compensation: This is a W2 employment opportunity. The exact compensation band is based on where the provider resides. Compensation for providers living in CA, HI, and NY is $42-$51 an hour; AK, CO, CT, DC, DE, IL, IN, MA, MD, NJ, NM, OH, PA, RI, TX, VA, and WA is $42-$49 an hour; AR, AZ, FL, GA, IA, KS, KY, MI, MN, MT, NC, NH, NV, OK, OR, SC, UT, WI, and WY is $42-$47 an hour; AL, ID, LA, ME, MO, MS, ND, NE, SD, TN, VT, and WV is $42-$45 an hour. This position also includes the opportunity to earn up to a $250 (up to $3,000 per year) monthly incentive for providers who work 60 hours or more in a pay period (approximately every 2 weeks) and meet other eligibility criteria. Exact hourly rate will ultimately depend on multiple factors, which may include the successful candidate’s skills, geographical location, and other qualifications. Applications are typically reviewed within 48 business hours after application submission; information about our interview process and application status updates will be sent to you via email, please be sure to check your spam and junk folders to ensure emails do not get lost. Huddle Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Huddle Up is also committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Huddle Up’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE  Every business pays bills, and many of them still do it by hand. Someone opens the invoice, types it in, codes it, chases approvals, pays it, matches it and syncs it to the books. It's one of the largest manual workflows left in finance. We're building the version where software does that work. Bills come in and get read, coded, matched, approved and paid, and a person steps in only when judgment matters. Bill Pay is already one of Ramp's fastest-growing products. The next few years decide who owns AP for the next decade, and we plan for it to be us. We're looking for a PM who wants to build that. - Please note that this role requires in-person presence at our NYC or SF office at least 2 days/week. - Level will be determined based on the candidate’s interview performance and previous scope of responsibility. WHAT YOU’LL DO - Own strategy, roadmap and results for a major part of Bill Pay. - Spend real time with AP clerks, controllers and CFOs, and turn what you see into product. - Prototype with customers, set quality bars with Engineering and Data, and ship automation people trust. - Measure success by adoption, automation and time saved, then use the data to decide what comes next. - Work with Procurement, Accounting, Payments and Risk so a bill moves from inbox to payment to the books without gaps. PROBLEMS YOU'LL WORK ON - How do we get from "AI drafts the bill" to "AI handles the bill" without customers losing trust or control? - When should an agent act on its own, when should it ask, and how do we show our work so a controller signs off with confidence? - How do we make one product that a 10-person startup sets up in minutes and a multi-entity enterprise with an ERP and an AP team runs at scale? - How do we catch the wrong bill, the duplicate and the suspicious vendor change before the money leaves? - How do we use what Ramp knows across millions of transactions to help customers pay smarter, not just faster? WHAT YOU NEED - You have 5+ years building products, and you've owned at least one from first customer conversation to real adoption. - You've built with AI hands-on, whether in products, prototypes or side projects, and you have opinions about evals, failure modes and user control. - You're technical enough to go deep with engineers on data models and integrations, and you pull your own data. - You can make complex workflows simple without stripping out what power users need. - You learn new domains fast. You don't need to know AP today, but you'll want to know it better than anyone in six months. - You write clearly, decide quickly and get teams to ship. - You want a hard problem, a high bar and more scope as soon as you've earned it. NICE-TO-HAVES - You've worked on AP, payments, accounting or other finance software. - You've shipped AI to production, especially document understanding or agent workflows. - You've built for enterprise customers: ERPs, multi-entity setups, complex approvals and permissions. - You've worked at a high-growth startup and know what it takes to scale a product that's working. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY; Remote - Global; Salt Lake City, UT; San Francisco, CA Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's financial obligations, giving households one place to see, split, and pay their bills around how they live and get paid. By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow. That work brings together people with different perspectives who challenge the status quo and take ownership of solving difficult problems. For you, that means doing the best work of your career next to people who make you better, and together bringing ideas to life that make a real impact for the people we serve. About the role As a Strategic Account Manager, you will be a senior, client-facing member of the team - responsible for the commercial relationship with our customers (Property Management Companies). This consists of owning and growing a portfolio of the company’s most valuable relationships within our Strategic segment, and providing support from all angles for clients with complex needs and networks. This is a proactive partner role - you will act as the customer’s trusted advisor, business partner, and industry expert - to maintain, develop, grow, and expand the business relationship. What you’ll do Relationship Building & Executive Engagement Establish, maintain, and grow customer relationships with stakeholders (including C-Suite) Act as the primary point of contact and liaison between the customer and internal teams to ensure our partners are receiving white glove service, and that the business has visibility and influence into each account in your book of business Become the customer’s close advocate and valued consultant Travel regularly to industry events and conferences as well as visit our partners on-site Strategic Account Planning & Collaboration Build, implement, and lead the strategy for each of your assigned accounts Partner with internal stakeholders across the organization to ensure an excellent customer experience starting from the hand off from Sales, to Onboarding, to continued and regular support from you as their Account Manager Learn and engage with each account regularly - through monthly meetings, QBRs, sharing reporting, troubleshooting and problem solving, providing clear ROI, etc. Work to proactively increase engagement and product adoption across your portfolio Pipeline Development & Consultative Expansion Sell the value of Flex with a consultative and solutions oriented approach As Flex matures, be able to confidently sell additional products and services to our partners Manage and execute on all aspects of commercial negotiations and agreements Key qualifications Knowledge/experience in the multifamily/real estate industry is a plus! Account Management Experience: 6-8+ years experience in Account Management, with at least 2-3 years experience with Enterprise or Strategic accounts. Experience owning, managing, and negotiating complex customer relationships and deals. Strong Communication Skills: High EQ, interpersonal abilities, passionate about Flex’s mission and product, and proven ability to influence and motivate others. Advanced Analytical Skills: Proficiency in quantitative tools for data analysis to identify and prioritize top areas of opportunity within large portfolio data sets. Experience utilizing AI tools to analyze data, and the ability to put findings into action. Tech Proficiency: Experience with Salesforce is a plus. Experience working in tech companies and problem-solving complex product issues. Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams. Platform Knowledge: Understanding of Account Management, sales, and marketing platforms, systems, and tools. Experience in driving engagement with marketing tactics such as email, flyers, and digital ads is a plus. Self Starter: Experience establishing the foundation for or being a part of launching Account Management Teams / roles at a tech company. Strategic Thinker: Ability to decipher and understand customer priorities and needs, industry dynamics, and prioritize and strategize accordingly to grow and support accounts. Relationship Building: Proficiency in building internal and external relationships with key stakeholders and multithreading in complex organizations. Quick Learner: Ability to adapt, learn, and iterate swiftly in the rapid changes within the PropTech/FinTech landscape. Comfortable with ambiguity and test-and-learn mindset. T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition. Compensation The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below: OTE (NYC/Bay Area, Los Angeles, Seattle) $165,000 — $200,000 USD OTE (Austin, Washington D.C. Philadelphia, San Diego, Chicago, Atlanta) $147,600 — $184,500 USD OTE (Salt Lake City, all other USA cities) $140,000 — $174,000 USD Life at Flex Building a successful company takes a diverse team of intelligent, curious, determined, empathetic, and self-aware people. Our headquarters is in New York City, with employees across the US, Australia, Canada, and South America. We’re growing quickly and deliberately, with a focus on building an inclusive culture. We value the perspectives our people bring and take pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. Benefits View our benefits and more at getflex.com/careers .