Location: Chicago
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey’s Legal Engineering Manager, Product Specialist lead and scale a high-performing team of Legal Engineer, Product Specialists responsible for driving customer adoption, expansion, renewal and long-term success across Harvey’s global customer base. This role sits at the center of Harvey’s post-sales motion, ensuring that customers realize meaningful value from Harvey’s platform and expand their usage over time.
You will oversee a team of former practicing lawyers who serve as trusted advisors to customers, guiding them in integrating Harvey into their workflows. As a manager, you will be responsible for elevating team performance, shaping customer engagement strategy, and partnering cross-functionally with Customer Success, Sales, Product, and Engineering to drive retention, expansion, and product evolution.
This is both a strategic and hands-on leadership role. You will directly engage with Harvey’s most important customers, coach your team through complex engagements, and build the systems, playbooks, and infrastructure needed to scale a world-class post-sales function.
WHAT YOU'LL DO
- Lead and develop a high-performing team: Recruit, mentor, and manage a team of Legal Engineer – Product Specialists, setting a high bar for customer engagement, legal credibility, and product expertise. Coach team members through complex customer situations, provide actionable feedback, and create clear paths for growth and performance excellence.
- Drive customer adoption, retention, and expansion: Own the team’s impact on customer outcomes, including adoption, utilization, renewals, and expansion. Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies that deepen engagement and demonstrate measurable value.
- Oversee customer engagement strategy: Guide how the team engages with customers across implementation, onboarding and ongoing enablement. Ensure consistent, high-quality delivery of workshops, trainings, and hands-on agent building sessions that help legal professionals integrate Harvey deeply into their workflows across practice areas and geographies.
- Act as a senior escalation point for key accounts: Directly engage with Harvey’s most strategic and complex customers, building relationships with partners, general counsel, and other senior legal stakeholders. Step into critical moments to unblock adoption challenges and reinforce Harvey’s value proposition.
- Own team operations and performance management: Manage team capacity, account allocation, and coverage to ensure efficient support across the customer base. Establish clear performance metrics tied to adoption, engagement, and customer health. Drive accountability through data-informed decision making.
- Build scalable processes and enablement: Design and refine playbooks, onboarding frameworks, training programs, and best practices that enable the team to operate consistently and effectively at scale. Partner with Legal Enablement and Product to continuously improve materials and approaches.
- Partner cross-functionally to improve customer outcomes: Collaborate closely with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs and deliver cohesive solutions. Ensure insights from customer engagements are translated into actionable improvements across teams.
- Influence product strategy and roadmap: Aggregate and synthesize feedback from your team and customers to inform product development. Advocate for features and workflows that address real-world legal use cases and improve usability, adoption, and impact.
- Shape Harvey’s customer-facing narrative: Partner with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership that reflect deep legal expertise and resonate with customers. Help define how Harvey communicates value in a post-sales context.
WHAT YOU HAVE
- JD or equivalent legal qualification.
- 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience.
- 4+ years of direct people-management experience, with a demonstrated track record of building, leading, and developing high-performing teams - including hiring, performance management, and career development of direct reports. Experience managing legal professionals is preferred, but candidates with strong management track records leading non-legal teams will also be considered, provided they bring the legal background described above.
- Strong executive presence, with experience building relationships with senior stakeholders such as law firm partners, general counsel, c-suite/senior innovation team members and legal operations leaders.
- Deep understanding of legal workflows and the challenges faced by modern legal teams.
- Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams).
- Ability to operate in a fast-paced, ambiguous environment and drive both strategic initiatives and day-to-day execution.
- Strong interest in AI and its potential to transform the legal industry.
- Experience working cross-functionally with Product and Engineering teams is a plus.
COMPENSATION
$315,000 - $385,000 USD OTE 75/25 Split
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-SZ1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco HQ
Workplace: Hybrid
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
The Workplace Program Manager owns the strategy and day-to-day operations of Render’s San Francisco office: the space, the vendors, the supplies, and the daily needs of everyone who walks in. This role is the on-site face of Workplace, working in the office three to five days a week to keep the office safe, stocked, and welcoming for employees, new hires, and guests.
This role sits on the People Operations team and partners closely with the Employee Experience Program Manager, who leads company culture, team onsites, and major events. As Render grows and prepares for an office move, you’ll work with People leadership, Finance, and an outside real estate advisor to make the move run smoothly. Following the move, you’ll lead workplace projects and programs to support the rapidly scaling business. This is a role for someone highly experienced in facilities and workplace management who knows how details, big and small, can have a significant impact.
WHAT YOU'LL DO
OFFICE OPERATIONS AND FACILITIES
- Run the day-to-day operations of the office, including greeting guests and deliveries, keeping common areas, meeting rooms, phone booths, and the all-hands space clean and ready for use, and responding quickly to employee requests.
- Serve as the primary point of contact for building management and the landlord. Submit and follow up on maintenance tickets, coordinate repairs and building maintenance, and inform employees of disruptions.
- Manage vendors for cleaning, plant service, snacks and beverages, meals, supplies, and furniture. Track contracts, renewals, and service levels.
- Order and stock office supplies, snacks, and beverages, and use employee requests and feedback to improve the mix over time.
- Manage mail, shipping, and receiving, including certified mail and packages, and keep an organized inventory of swag and event materials.
- Administer office access, including assigning and deactivating key fobs and badges, and keep desk and seating assignments accurate as the team and the number of shared desks grow and change.
- Maintain basic safety and security practices, including emergency information, first-aid supplies, and visitor access, in coordination with IT and Security.
- In partnership with People Operations, prepare for new hires’ first day by arranging their fob, desk, and workspace, greeting them on arrival, and giving them an office tour.
- Track, manage, and report out on workplace budgets. Identify and implement cost-saving initiatives while maintaining a high-quality work environment.
OFFICE PROJECTS AND OFFICE MOVE
- Project-manage the upcoming office move, including logistics and project coordination, in close partnership with an external real estate advisor. Work with People leadership and an external real estate advisor on mover and vendor coordination, space-planning input, furniture and decor, and employee communications. Seek, secure, and track Leadership decisions necessary to complete the project.
- Manage office improvement projects from request through installation, such as furniture, soundproofing, signage, and desk nameplates, and coordinate the contractors involved.
- Lead project management and share regular updates with leadership and stakeholders.
- Gather employee feedback on the space and recommend practical upgrades.
- Be the first point of contact for office questions and requests, and keep workplace documentation clear and up to date.
EVENT AND CULTURE SUPPORT
- Support the Employee Experience Manager with the logistics of office events such as happy hours, celebrations, and all hands, including room setup and teardown, supplies, and day-of support.
- Help host team onsites in the San Francisco office by managing space reservations, room setup, and capacity. Ensure remote employees’ experience in the office is supported by arranging desk space, guest access, and office tours, and by developing resources to help orient first-time visitors.
- Bring ideas for thoughtful touches that make the office feel welcoming to employees and guests.
WHAT WE'RE LOOKING FOR
- 5-7 years of experience in workplace, office, or facilities management, or a related operations role, ideally in a technology or start-up environment.
- Hands-on experience managing office operations and vendor relationships, including building management, cleaning, food and beverage, and supplies.
- Has worked in a hybrid work environment, and understands the needs of in-office and remote employees.
- Experience supporting employee experience programs or events.
- Strong organizational skills and the ability to manage many small requests and several projects at once without losing detail.
- Excellent written and verbal communication skills and a service-oriented, proactive approach.
- Comfort working with budgets, purchasing, expense tools, and project management.
- Good judgment and discretion with confidential or sensitive information.
- Able and excited to work on-site in the San Francisco office three days per week. Availability to occasionally flex up to 5 days a week in the office and attend office events outside regular hours.
- Able to lift and move boxes and supplies up to 50 lbs and to set up and break down event spaces.
- Experienced to advanced fluency in Gmail, Google Calendar, Slack, and Zoom.
- Strongly Preferred: experience with an office move or build-out, or experience with rapid-scaling startups.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view
Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is scaling fast across headcount, geographies, and the complexity that comes with both. Our benefits and leave programs are now the daily, tangible experience of working here for employees in a dozen countries, and they need an owner who can lead them at that scale.
We're looking for our first Director of Global Benefits to own Harvey's benefits and leave of absence strategy end to end, building on the foundations we have as we head into the next phase of our growth. You'll set the philosophy and stay close enough to the work to know whether a plan design holds up in practice.
This is a player/coach role for someone who has built and run a global benefits function before, ideally in a fast-scaling environment. You'll manage and grow our global benefits team, while engaging deeply in our highest-stakes workstreams: annual renewals, open enrollment, new-country launches, and the vendor relationships that underpin it all. You'll also own how benefits support feels day to day. Most employees meet this function through a single question at a stressful moment, and how that's handled matters as much as the plan design behind it.
You'll report to our Head of Total Rewards and partner closely with People Operations, Payroll, Finance, Legal, and Recruiting.
WHAT YOU'LL DO
Strategy and plan design
- Define Harvey's global benefits and leave philosophy, including what "global consistency, local relevance" means as we enter new markets.
- Lead plan design and redesign across the US and our international footprint (10+ markets and growing), balancing employee impact, competitiveness, and cost.
- Build a program roadmap and business case for benefits, wellness, and leave, grounded in benchmarking and market analysis.
Team and service delivery
- Grow and develop the global benefits team across the US and EMEA, setting priorities, raising the operating bar, and creating room for people to stretch.
- Set and hold the standard for service delivery: response times, escalation, and follow-through on employee questions. Use AI and automation to take volume off the team without letting the experience get more distant.
- Make our benefits legible, with clear, honest, localized communication so employees use what we offer and a partnership with Recruiting that makes our benefits a real differentiator in candidate conversations.
Programs, vendors, and spend
- Oversee the annual cycle end to end: renewals, open enrollment, plan changes, carrier transitions, and new-country benefit launches.
- Lead the global leave of absence program with consistency and care as volume scales.
- Hold brokers, carriers, and third-party administrators to account globally, including RFPs, negotiations, contracting, and performance management.
- Ensure compliance with local regulations in each market, partnering with Legal, Security, and Finance on vendor onboarding, data privacy, and risk review.
- Manage the benefits budget with Finance and leverage utilization, cost, and sentiment data to decide what changes.
WHAT YOU HAVE
- 10+ years in benefits, including 3+ years leading and developing a team, ideally in a high-growth technology company.
- Deep US benefits expertise across health and welfare plan design, 401(k), leave, and the compliance landscape (ERISA, ACA, COBRA, HIPAA, FMLA and state equivalents).
- Real international experience: you've designed or administered benefits in EMEA and/or APAC and understand that statutory minimums are a floor, not a program.
- Strategic and hands-on: You can present a plan-design recommendation to executives in the morning and untangle a Workday eligibility rule in the afternoon.
- Vendor and broker management: You've run RFPs, negotiated renewals, and held partners accountable across a fragmented global vendor landscape.
- Financial fluency: You can build and defend a benefits budget, model cost scenarios, and explain the tradeoffs plainly.
- Exceptional communication: You translate complexity into clarity for employees, executives, and everyone in between.
- Builder mentality. You're energized by ambiguity and by programs that don't exist yet.
- AI experience. You’re using AI tools to streamline benefits work. We believe AI can meaningfully expand what a small benefits team can deliver, and we want someone who shares that belief.
COMPENSATION
$227,100 - $310,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-BL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is scaling fast across headcount, geographies, and the complexity that comes with both. Our benefits and leave programs are now the daily, tangible experience of working here for employees in a dozen countries, and they need an owner who can lead them at that scale.
We're looking for our first Director of Global Benefits to own Harvey's benefits and leave of absence strategy end to end, building on the foundations we have as we head into the next phase of our growth. You'll set the philosophy and stay close enough to the work to know whether a plan design holds up in practice.
This is a player/coach role for someone who has built and run a global benefits function before, ideally in a fast-scaling environment. You'll manage and grow our global benefits team, while engaging deeply in our highest-stakes workstreams: annual renewals, open enrollment, new-country launches, and the vendor relationships that underpin it all. You'll also own how benefits support feels day to day. Most employees meet this function through a single question at a stressful moment, and how that's handled matters as much as the plan design behind it.
You'll report to our Head of Total Rewards and partner closely with People Operations, Payroll, Finance, Legal, and Recruiting.
WHAT YOU'LL DO
Strategy and plan design
- Define Harvey's global benefits and leave philosophy, including what "global consistency, local relevance" means as we enter new markets.
- Lead plan design and redesign across the US and our international footprint (10+ markets and growing), balancing employee impact, competitiveness, and cost.
- Build a program roadmap and business case for benefits, wellness, and leave, grounded in benchmarking and market analysis.
Team and service delivery
- Grow and develop the global benefits team across the US and EMEA, setting priorities, raising the operating bar, and creating room for people to stretch.
- Set and hold the standard for service delivery: response times, escalation, and follow-through on employee questions. Use AI and automation to take volume off the team without letting the experience get more distant.
- Make our benefits legible, with clear, honest, localized communication so employees use what we offer and a partnership with Recruiting that makes our benefits a real differentiator in candidate conversations.
Programs, vendors, and spend
- Oversee the annual cycle end to end: renewals, open enrollment, plan changes, carrier transitions, and new-country benefit launches.
- Lead the global leave of absence program with consistency and care as volume scales.
- Hold brokers, carriers, and third-party administrators to account globally, including RFPs, negotiations, contracting, and performance management.
- Ensure compliance with local regulations in each market, partnering with Legal, Security, and Finance on vendor onboarding, data privacy, and risk review.
- Manage the benefits budget with Finance and leverage utilization, cost, and sentiment data to decide what changes.
WHAT YOU HAVE
- 10+ years in benefits, including 3+ years leading and developing a team, ideally in a high-growth technology company.
- Deep US benefits expertise across health and welfare plan design, 401(k), leave, and the compliance landscape (ERISA, ACA, COBRA, HIPAA, FMLA and state equivalents).
- Real international experience: you've designed or administered benefits in EMEA and/or APAC and understand that statutory minimums are a floor, not a program.
- Strategic and hands-on: You can present a plan-design recommendation to executives in the morning and untangle a Workday eligibility rule in the afternoon.
- Vendor and broker management: You've run RFPs, negotiated renewals, and held partners accountable across a fragmented global vendor landscape.
- Financial fluency: You can build and defend a benefits budget, model cost scenarios, and explain the tradeoffs plainly.
- Exceptional communication: You translate complexity into clarity for employees, executives, and everyone in between.
- Builder mentality. You're energized by ambiguity and by programs that don't exist yet.
- AI experience. You’re using AI tools to streamline benefits work. We believe AI can meaningfully expand what a small benefits team can deliver, and we want someone who shares that belief.
COMPENSATION
$227,100 - $310,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-BL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote
About the Company:
The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers.
KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. Since our founding in 2018, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists.
KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 80 other projects, each of which has the potential for another high-quality discovery.
KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and strategic natural resources companies BHP and Mitsubishi.
About the position
In this role, you will lead evaluations of potential properties for acquisition, generate targets, and design and oversee field programs from target definition through to resource expansion. You will be part of a multidisciplinary team and will work closely with data scientists, using KoBold’s technology to help guide our field programs and decision-making. You will also work directly with our senior technical advisors and with the executive team on making the investment case for acquisitions and field programs.
Ultimately, your role is to help KoBold make valuable discoveries by identifying opportunities with rigorous evaluation and by ensuring that we safely and effectively conduct our field programs.
Responsibilities
Demonstrate in all activities a commitment to the highest standards in health and safety, environment, and community relations
Rigorously analyze geoscientific datasets across a range of scales from provinces to prospects to determine exploration potential and to identify, rank, and prioritize exploration targets
Design, budget, permit, and execute field programs ranging from geological mapping and sampling of grass roots prospects through to large drilling programs on advanced projects, with leading industry practice in data acquisition and validation
Provide technical guidance and support to local in-country project teams during the design and execution of exploration programs, including site visits and engagement with other project stakeholders (e.g., community representatives, regulatory authorities, and joint venture partners)
Work collaboratively with data scientist colleagues to conceive and implement insightful analytical methods
Qualifications
A great Exploration Geologist candidate will have:
Strong technical knowledge of one or more ore deposit types. Experience working on sediment-hosted stratiform copper or magmatic sulfide deposits will be considered an advantage
Excellence in generative analysis ranging from new concepts to integration, interpretation, and modeling of large datasets
Good field skills and experience conducting field programs across a range of project stages from grassroots prospects through to advanced projects with significant drilling campaigns
Baseline level of proficiency in standard desktop software packages (e.g., ArcGIS or QGIS)
Strong leadership skills including the ability to motivate and inspire others, to share ownership and responsibility for project outcomes, and to work effectively in collaborative, interdisciplinary teams
Previous experience in coaching and training geoscientists of varying experience, educational backgrounds and cultures in leading-practice mineral exploration
Demonstrated commitment to high standards of health and safety in the workplace
A minimum of 3-7 years experience in the mineral exploration industry
A valid passport (or the ability to obtain one) and willingness to travel to Mingomba or other exploration sites worldwide.
It is helpful but not required to have:
Working knowledge of one programming or scripting language (e.g., Python, R, C/C++)
Knowledge of geostatistics and/or other statistical methods relevant for analysis of geoscientific data
International experience, particularly in the Central African Copperbelt
Note: Candidates who are specialists in geochemistry or geophysics but open to doing significant project work are encouraged to apply.
What to Expect
Joining KoBold means getting the opportunity for hands-on exposure to our exploration projects around the world. All employees are expected to travel to project sites, with a minimum of one week per year. Field-facing and technical roles spend significantly more time in the field.
KoBold Metals is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity for people of any race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, national origin, age, citizenship, disability, or veteran status.
The US base salary range for this full-time exempt position is $70,000-$110,000.
Location: KoBold is a remote-first workplace. All candidates must be legally authorized to work in one of the following countries: United States, Canada, Australia, South Africa, United Kingdom, Zambia, Democratic Republic of the Congo, Namibia, Finland, Sweden, or Botswana.
Location: Remote, Georgia, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, Illinois, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, Washington, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, Colorado, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, Massachusetts, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, New York, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, Texas, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Partner Operations Manager to join our Global Revenue Operations team and make sure the partner programs for both Fivetran and dbt Labs run like a well-oiled machine.
You'll be the operational backbone of our partner ecosystem, covering resellers, cloud marketplaces, global and regional system integrators, and technology alliances. Your work will keep partner programs scalable, measurable, and easy for partners and internal teams to work with.
This is a full-time remote position based out of the US.
Technologies You'll Use
Salesforce, a Partner Relationship Management (PRM) platform (such as Impartner, ZINFI, PartnerStack, or Salesforce Experience Cloud), Looker, Google Sheets, Slack, Jira, Gong, and cloud marketplace consoles (AWS, Azure, GCP), Clari.
What You'll Do
Own the day-to-day operations of the Fivetran and dbt Labs partner programs, including onboarding, tiering, certification, and renewals
Design and continuously improve partner processes so they are scalable, consistent, and easy for partners and internal teams to follow
Manage partner data and systems in Salesforce and our PRM platform, including deal registration, lead routing, and partner-sourced and influenced attribution
Build and maintain dashboards and reports that give Partner, Sales, and executive leaders clear visibility into partner pipeline, bookings, and program health
Partner with Partner Management, Sales, Marketing, and Finance to define and track program KPIs, goals, and incentives
Administer partner incentive programs, including MDF, rebates, and SPIFFs, in coordination with Finance and Legal
Support the integration of Fivetran and dbt Labs partner programs by aligning policies, processes, and tooling across both organizations
Run regular business reviews and forecasting cadences with partner teams, surfacing risks, trends, and opportunities
Document processes, policies, and playbooks, and keep program guidelines current and accessible
Mentor junior team members and collaborate with Sales Ops, Marketing Ops, and Process & Systems on cross-functional initiatives
Skills We're Looking For
7-10 years of experience in partner operations, channel operations, or revenue operations, with deep expertise in B2B SaaS partner programs (reseller, referral, marketplace, SI, and technology alliance models)
Strong working knowledge of Salesforce and PRM platforms, including partner data models, deal registration, and attribution
Proven ability to design, document, and scale processes across multiple teams and regions
Strong analytical skills, with the ability to turn partner data into clear insights, dashboards, and recommendations for leaders
Excellent communication and stakeholder management skills, with experience influencing without direct authority across Sales, Marketing, Finance, and Legal
Experience with partner incentive and compensation structures, such as MDF, rebates, and partner discounts
Understand how to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support research, analysis, process documentation, and reporting, and how to apply AI to automate routine partner operations work
Bonus Skills
Experience supporting partner programs through a merger or acquisition, or integrating two go-to-market organizations
Familiarity with cloud marketplace listings and co-sell programs (AWS, Azure, GCP)
Background in data, analytics, or developer-focused products such as data integration, transformation, or warehousing
Experience with partner enablement and certification programs
Salesforce Administrator certification, or hands-on experience configuring Salesforce workflows and reports
#LI-SR1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$171,315
—
$214,144 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
- Управление несколькими PSP и payment orchestration: routing, cascading, failover, MID. - Оптимизация recurring payments: renewals, retries, dunning и recovery.
УдалённоseniorУсловия: полностью удалённая работа, гибкий график (GMT+3), 28 дней оплачиваемого отпуска
Location: New York City, New York
Workplace: remote
About Collectly
Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.
The Opportunity
We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients.
Key Responsibilities
This role will be measured by GRR, NRR, and CSAT.
Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth
Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly
Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support
Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value
Identify expansion opportunities within existing accounts, driving upsell and cross-sell
Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement
Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers
Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space
What Success Looks Like
Within the first 90 days:
Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape
Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities
Shadow QBRs and customer escalations to understand existing processes and customer expectations
Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential
Over two quarters, success includes:
Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation
Achieve a net revenue retention (NRR) target of 120%+ across managed accounts
Drive measurable product adoption improvements across the portfolio, tracked via usage metrics
Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team
Develop at least 1–2 customer case studies or references from your book of business
Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering
Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes
Required Qualifications
8+ years experience in a customer success role at a SaaS company
Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
Strong understanding of customer success principles and methodologies
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
Demonstrated ability to manage multiple projects and priorities simultaneously
Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
Experience working cross-functionally with sales, product, and support teams
Proficiency in CRM software and other relevant tools
Located in the San Francisco Bay Area
Alignment with Collectly's GTM Values:
We are owners - we have humility and put the team first.
We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.
Preferred
Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite)
Maintains high executive engagement and serves as a strategic advisor, not just a support contact
Proactively identifies and develops internal champions
Connects product value to measurable business outcomes.
Drives renewals with minimal risk through proactive health monitoring
Identifies expansion and upsell opportunities naturally within the relationship
If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
Why You'll Love It Here
Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
Student Loan Support: We help lighten the load with contributions toward your student loans.
Compensation Range: $160,000 - $180,000 per year
Location: San Francisco, California
Workplace: hybrid
About Collectly
Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.
The Opportunity
We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients.
Key Responsibilities
This role will be measured by GRR, NRR, and CSAT.
Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth
Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly
Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support
Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value
Identify expansion opportunities within existing accounts, driving upsell and cross-sell
Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement
Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers
Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space
What Success Looks Like
Within the first 90 days:
Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape
Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities
Shadow QBRs and customer escalations to understand existing processes and customer expectations
Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential
Over two quarters, success includes:
Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation
Achieve a net revenue retention (NRR) target of 120%+ across managed accounts
Drive measurable product adoption improvements across the portfolio, tracked via usage metrics
Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team
Develop at least 1–2 customer case studies or references from your book of business
Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering
Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes
Required Qualifications
8+ years experience in a customer success role at a SaaS company
Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
Strong understanding of customer success principles and methodologies
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
Demonstrated ability to manage multiple projects and priorities simultaneously
Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
Experience working cross-functionally with sales, product, and support teams
Proficiency in CRM software and other relevant tools
Located in the San Francisco Bay Area
Alignment with Collectly's GTM Values:
We are owners - we have humility and put the team first.
We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.
Preferred
Preferred
8+ total years of experience in a retention based client-facing role
3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders
Experience in healthcare SaaS, health tech, or digital health companies
Familiarity with RCM workflows — claims processing, denial management, coding, reimbursement cycles, prior authorization, etc.
Understanding of key healthcare stakeholders: CFOs, Revenue Cycle Directors, Billing Managers, Practice Administrators
Core Competencies
Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite)
Maintains high executive engagement and serves as a strategic advisor, not just a support contact
Proactively identifies and develops internal champions
Connects product value to measurable business outcomes.
Drives renewals with minimal risk through proactive health monitoring
Identifies expansion and upsell opportunities naturally within the relationship
If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
Why You'll Love It Here
Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
Student Loan Support: We help lighten the load with contributions toward your student loans.
Compensation Range: $160,000 - $180,000 per year
Location: Amsterdam
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Defense Success Manager, you own what happens to our most strategic defense and sovereign accounts after the build: you make deployed AI stick in real workflows — often in restricted or disconnected environments — keep production commitments healthy, defend renewals, and source the expansion signals that Sales closes.
Mistral's Solutions teams (Deployment Strategists and Forward Deployed Engineers) co-create high-value AI use cases with customers in these environments. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, demonstrating its impact, and scaling value across the institution. You will work with mission owners, program stakeholders, end users, security and IT teams, and across Mistral with Solutions, Product, Engineering and Support.
This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep — typically one or two flagship accounts plus a small number of adjacent programs. It calls for a strategic account mindset, the technical judgment to navigate complex and constrained deployment environments, and the energy to build the customer success function as Mistral grows. Travel to customer sites, including secure facilities, is a regular part of the job.
You will join on one of two tracks (and can move between them):
- Adoption track — embedded in flagship programs while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the evidence that proves value is landing.
- Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals.
In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout.
WHAT YOU WILL DO
OWN THE CUSTOMER SUCCESS AND VALUE PLAN
- Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes.
- Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear.
- Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative.
MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN
- Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models.
- Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders.
- Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited.
- Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments.
DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE
- Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks.
- Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement.
- Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently.
- Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes.
DEFEND AND GROW THE COMMERCIAL RELATIONSHIP
- Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time.
- Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value.
- Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks.
BRING THE CUSTOMER VOICE INTO MISTRAL
- Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner.
- Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions.
BUILD THE COMPANY AS WELL AS THE ACCOUNT
- Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts.
- Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions.
- Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it.
WHAT WE'RE LOOKING FOR
- 5+ years of experience owning outcomes for enterprise or institutional customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting.
- Strong technical fluency in secure enterprise deployment models. You can identify what a deployment type (on-premise, disconnected, air-gapped) means for available features, telemetry, upgrades and accreditation, and you validate specifics with technical teams instead of assuming parity.
- Ability to engage credibly with architects, engineers, IT and security stakeholders, while translating technical trade-offs into clear implications for mission owners and executives. You know when to bring in a deeper technical expert.
- Comfort operating under security, compliance and confidentiality constraints, including restricted or classified environments and strict information-handling rules.
- Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions.
- Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion
- Analytical and commercially minded: you can define meaningful success metrics with imperfect data, assess customer health, and are comfortable carrying renewal and NRR accountability.
NICE TO HAVE
- Experience serving defense, public sector or critical infrastructure customers, including sovereign or classified programs.
- Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments.
- Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation.
- Familiarity with public procurement, framework agreements and multi-year option structures.
SECURITY & COMPLIANCE CRITERIA
- Eligibility: must hold citizenship in the target territory (France for now).
- Clearable: must meet all local requirements for high-level security clearance (e.g. no criminal record, fulfillment of national service obligations).
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Amsterdam
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As an Enterprise Success Manager at Mistral, you own what happens to our most strategic enterprise accounts after the build: you make deployed AI stick in real workflows, keep production ARR healthy, defend renewals, and source the expansion signals Sales closes.
Mistral's Solutions teams create high-value AI use cases with our customers. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, measuring its business impact, and scaling value across the organization. You will work with customer sponsors, business teams, IT and security stakeholders, and across Mistral with Solutions, Product, Engineering and Support.
This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep. It calls for a strategic account mindset, the technical judgment to navigate complex deployment environments, and the energy to build the customer success function as Mistral grows.
You will join on one of two tracks (and can move between them):
- Adoption track — embedded in flagship transformations while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the measurement that proves value is landing.
- Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals.
In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout, a motion already credited in a major European win.
WHAT YOU WILL DO
OWN THE CUSTOMER SUCCESS AND VALUE PLAN
- Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes.
- Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear.
- Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative.
MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN
- Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models.
- Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders.
- Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited.
- Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments.
DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE
- Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks.
- Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement.
- Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently.
- Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes.
DEFEND AND GROW THE COMMERCIAL RELATIONSHIP
- Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time.
- Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value.
- Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks.
BRING THE CUSTOMER VOICE INTO MISTRAL
- Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner.
- Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions.
BUILD THE COMPANY AS WELL AS THE ACCOUNT
- Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts.
- Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions.
- Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it.
WHAT WE'RE LOOKING FOR
- 5+ years of experience in customer-facing roles, such as Customer Success, Delivery/Implementation, or Solutions Consulting, ideally in a technical AI or SaaS environment.
- Experience owning outcomes for enterprise customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting.
- Strong technical fluency in enterprise deployment models. You can identify what a deployment type (on-premises, VPC, serverless) means for available features, telemetry, upgrades and security reviews, and you validate specifics with technical teams instead of assuming parity.
- Ability to engage credibly with architects, engineers, IT and security teams, while translating technical trade-offs into clear business implications for executives and users. You know when to bring in a deeper technical expert.
- Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions.
- Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion.
- Analytical and commercially minded: you can define meaningful success metrics, assess customer health, and are comfortable carrying renewal and NRR accountability.
- Fluent English; professional French strongly preferred (a significant share of our enterprise base is French-speaking).
NICE TO HAVE
- Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments.
- Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation.
- Experience building adoption, change-management or customer education programs across large organizations.
- Experience at a forward-deployed, solutions-led company.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
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Amsterdam; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Amsterdam; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
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