Вакансии

Location: Philippines We are seeking an experienced, high-performing Medical Biller to support a busy, integrated chiropractic and multidisciplinary health practice. While this role may include light administrative support, the core focus is driving the practice’s complete revenue cycle management—from initial insurance verification to claim submission and accounts receivable management. The ideal candidate possesses specialized experience in chiropractic billing workflows, exhibits mastery of ChiroTouch , and seamlessly handles phone communications via Intermedia . You will work in close alignment with a U.S.-based team to maintain optimal billing accuracy and financial performance. Schedule & Daily Focus Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 6:00 PM PST (US Pacific Standard Time) VA's Top 3 Daily Tasks Claims Processing & Submission: Coding, auditing, and submitting clean primary and secondary insurance claims for chiropractic and medical services. Insurance Verification & Pre-Authorizations: Verifying patient benefits, eligibility limits, co-pays, deductibles, and obtaining required care authorizations. Accounts Receivable (A/R) Management: Tracking unpaid or delayed claims, managing denials, posting insurance/patient payments, and working aging reports. Core Responsibilities Full-Cycle Billing Operations: Execute claim submissions, track insurance payments, post explanation of benefits (EOBs), and process patient billing statements. ChiroTouch EMR Management: Maintain clean ledger records, manage billing queues, log authorization details, and verify diagnostic/procedural coding within ChiroTouch . Payer & Phone Communications: Conduct outbound calls to insurance carriers and handle practice phone inquiries using the Intermedia phone system. Denial & Rejection Resolution: Investigate unpaid claims, file timely appeals, resolve billing discrepancies, and reduce overall A/R aging. Administrative Alignment: Coordinate with clinic staff and U.S.-based practice managers to ensure missing documentation or billing authorizations are obtained without care disruption. Requirements Required Qualifications Specialty Billing Background: Proven experience in medical billing with specific expertise supporting Chiropractic practices . Software Requirement (Non-Negotiable): Hands-on proficiency and direct experience using ChiroTouch EMR . Phone System Proficiency: Experience using Intermedia phone systems (or comparable multi-line VOIP software). Revenue Cycle Mastery: Comprehensive knowledge of claims submission, insurance verification, pre-authorization workflows, and accounts receivable management. Communication & Collaboration: Fluent verbal and written English skills; comfortable collaborating directly with a U.S.-based healthcare team. Remote Setup: A private, HIPAA-compliant home office with a reliable computer, high-speed internet, and a clear headset. Preferred Qualifications Integrated Healthcare Experience: Familiarity with billing for multi-disciplinary practices (e.g., Chiropractic, Physical Therapy, Medical/Pain Management). Immediate Availability: Ability to transition quickly into full-time PST schedule operations. Ideal Candidate Profile You are a meticulous chiropractic billing specialist who understands the intricacies of ChiroTouch and insurance claim lifecycles. You take ownership of revenue health, follow up relentlessly on aging accounts, and integrate seamlessly into established team workflows.

Un(e) Développeur(-euse) Expérience IA est responsable du cycle de vie complet des parcours que nos clients vivent avec l'agent IA d'Upgrade par clavardage, par téléphone et par courriel : création, optimisation, gestion des cas particuliers et augmentation du taux de résolution autonome. Création de parcours :

Location: Philippines; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala We are seeking a proactive, clinical Medical Receptionist & Insurance Specialist to support our client's fast-paced Orthopedics, Pain Medicine, and PM&R practice. The ideal candidate has strong clinical nursing experience and a proven track record in high-volume phone engagement, recent eClinicalWorks (eCW) navigation, and thorough insurance verification, consistently converting inquiries into scheduled appointments with warmth and accuracy. Patient Engagement & High-Volume Calls Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries. Re-engage inactive patients and follow up on no-shows to keep treatment plans on track. Drive appointment conversion by building immediate rapport, addressing patient hesitation, and answering benefit questions to secure scheduled visits. Maintain complete and meticulous documentation of every patient interaction in the EHR. Insurance Verification & Benefits Review Perform full-scope insurance verifications—evaluating active/inactive coverage, effective dates, copays, coinsurance, deductibles (met vs. remaining), and out-of-pocket maximums. Differentiate between HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine accurate patient financial responsibility. Identify and coordinate referral and prior authorization requirements before patient visits. Ensure in-network vs. out-of-network benefits and policy limitations are clearly verified. Scheduling & Operations Manage and optimize complex physician calendars using eClinicalWorks (eCW). Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues. Support external outreach by liaising with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth. Requirements Medical VA Experience: 2+ years of virtual assistant support for a U.S.-based medical practice (handling phone workflows, scheduling, verification, and remote physician collaboration). Software Proficiency: Recent, hands-on experience using eClinicalWorks (eCW) . (Note: Outdated experience with eCW will not be considered). Insurance Expertise: Deep operational knowledge of insurance mechanics beyond basic data entry (HMO/PPO, deductibles, prior auths, commercial payers, Medicare). Communication & Presence: Exceptional English language skills with a cheerful, upbeat, and professional phone demeanor capable of building quick rapport. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm EST.

Location: Remote; United States; New York; San Francisco ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role We’re looking for an experienced, motivated Enterprise Account Executive to drive ElevenLabs’ growth across Healthcare: the health systems, hospitals, clinics, health plans, and life sciences companies people trust with their health and their families’ care. These organizations win or lose on trust and access at massive scale, under some of the most demanding regulatory standards anywhere. Our ideal candidate learns fast, closes well from a warm introduction, and is passionate about AI voice technology. You’ll act as a strategic partner to organizations reimagining how they serve patients, members, and clinicians, safely and at scale. In this role you will: - Focus on prospecting and landing net-new customers to expand the market footprint that ElevenLabs has in the Healthcare industry - Balance a diverse pipeline of large health systems that require a white-glove experience with community hospitals, clinics, and regional providers that require speed to close - Identify where conversational AI can drive growth, automation, or cost efficiency in patient-facing and internal workflows, such as scheduling and reminders, after-hours coverage, benefits and claims status, patient intake and outreach, and HCP support - Stay current on the conversational AI landscape, including competitive solutions, build-vs-buy dynamics, and emerging trends in healthcare AI governance - Develop and execute account strategies across the whole buying group (Patient Access and Contact Center Operations, Digital and Product, IT and Clinical Informatics, and Compliance, Privacy, Legal, and InfoSec), landing with one high-impact use case and expanding across facilities and service lines - Partner closely with Forward Deployed Engineers to solution high-impact use cases, manage a successful Proof of Value, scope integrations with the EHR, claims, and telephony systems customers already run, and set them up to scale in production - Partner closely with Legal teams to drive strategic, fast-moving negotiations, including BAAs - Serve as a trusted advisor on generative AI and voice, and share what you learn in the field to sharpen our Healthcare positioning, messaging, and references Requirements - 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms - Healthcare experience (health systems, hospitals, payers, life sciences, health tech) is preferred but not required. We weigh demonstrated adaptability and fast ramp in a new industry heavily - Proven success closing six-and-seven figure deals and managing complex, multi-stakeholder sales cycles - Proven ability to take a warm introduction through discovery, Proof of Value, and procurement to close - Experience selling to both technical buyers (IT, product, and engineering) and business buyers (patient access, operations, digital), and to privacy and compliance gatekeepers, translating complex technology into business value - Adept at deeply understanding a customer’s business and translating ElevenLabs’ capabilities into solutions that deliver against their needs - Proficient in enterprise procurement, security review, and legal processes, including HIPAA, BAAs, and PHI data protection reviews, and able to work autonomously as a cross-functional partner - Strong executive presence, the ability to build relationships with senior executives, and willingness to travel frequently for onsite client visits and conferences - High EQ, self-aware, and curious. Low ego and hands-on, comfortable running your own prospecting and deals - Comfort in an early-stage, high-growth environment, where ambiguity is the norm and the state of play changes rapidly - Passion for voice and conversational AI and how it can unlock transformative value for customers Location This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required. There is a preference for candidates to be based in New York or San Francisco, with the option to work out of our office. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Remote (USA) Workplace: remote Arcadia is the most trusted healthcare platform powering outcomes. We transform complex healthcare data into trusted intelligence, helping providers, payers, and life sciences organizations act with clarity, make confident decisions, and achieve measurable clinical, operational, and financial outcomes. Built on a comprehensive data foundation spanning tens of millions of patient lives, Arcadia combines advanced analytics and responsible AI to surface meaningful insights, coordinate action, and improve performance at scale. Our approach to AI and automation is governed and transparent — designed to strengthen human expertise, not replace judgment or obscure responsibility. Hundreds of organizations rely on Arcadia to improve cost, quality, and outcomes. Backed by Nordic Capital, we continue to invest in our platform, AI capabilities, and people as we pursue our purpose: helping healthcare deliver better outcomes for every person, every community, and every generation. What You'll Be Doing Medicaid policy analysis Interpret state and federal Medicaid program rules, eligibility and aid-code structures, benefit and coverage design, and program guidance — translating them into precise, testable analytic logic (cohort definitions, code sets, exclusions, stratification criteria) and documenting the interpretation so decisions are auditable Advise senior customer leadership on what the data can and cannot support — whether a proposed definition is measurable, what the volumes look like, what a threshold does to caseload, cost, or provider capacity — and anticipate how policy changes (fee-for-service transitions, waivers, provider network rules) affect the data and the questions ahead Technical analytical delivery Turn ambiguous policy and operational questions into member and provider data marts, cohort and stratification logic, and registry extracts — in SQL (and Python where needed) on Foundry and Redshift/Athena Deliver them in the format the customer needs — dashboards, recurring reports, Excel, and leadership decks Root-cause data-quality issues — reconcile counts across sources, trace bad fields to the source, and agree definitions for undocumented fields and codes with the customer's data staff Customer presence and engagement Serve as the senior analytic voice for state program leadership, policy and data staff, prime contractors, and vendor partners — participating in recurring working sessions and translating between policy, operational, and technical audiences Set priorities, scope, and timelines with Customer Management, and hold real authority to push back on what is and isn't feasible or worth building Create client-facing materials — leadership summaries, detailed methodology decks, decision memos, technical explainers — tailored to audiences from highly technical data counterparts to policy and executive stakeholders What You'll Need To Have Working knowledge of how health programs and managed care plans work, and the ability to turn policy documents and program rules into analytic logic. Direct Medicaid or managed care plan experience is a plus Clinical code and claims fluency — ICD-10, CPT/HCPCS, and revenue codes to build clinical cohorts; claims, eligibility, and provider/NPI data (NPPES, enrollment files); and judgment about claims timing and completeness Hands-on, demonstrable fluency with AI coding and analysis tools (Claude Code, Cursor, or similar) as the core of how you work. Picking these tools up quickly and using them heavily is central to how you will onboard and how much you can deliver in this role. Be ready to show us what you have built with AI assistance, how fast you turn work around, and how you review and validate it Advanced SQL (CTEs, window functions, performance on large claims and eligibility tables) and data modeling, to a real engineering standard Hands-on experience building dashboards and reports in a BI tool (QuickSight, Power BI, Tableau) and Excel, plus executive-ready decks Direct customer-facing experience with senior stakeholders — comfortable scoping ambiguous requests, navigating competing priorities, and exercising sound analytical judgment about what to build and what the data can support, on short timelines and without close oversight A track record of leading an analytic program end to end for senior customer or executive audiences — setting your own priorities, and operating without a project manager or close direction Sound judgment with sensitive data and PHI What “Principal” means here This is the most senior analytic role on the Customer Insights team. It is expected that you can: Set your own priorities and make the call with incomplete information Act as the senior analytic voice with agency and partner leadership Raise the bar for the analysts around you — through standards, review, and example Don't need a project manager or close direction We are hiring for the combination of policy fluency, customer presence, and technical skill — we understand candidates may be strongest in one or two of these areas and will build the rest quickly, and speed of ramp matters more to us than any one credential. Tell us where you are strongest and how you have ramped before. Would Love For You To Have Direct experience with a state Medicaid agency, a Medicaid-serving prime contractor or consultancy, or a Medicaid managed care plan — California Medi-Cal experience is a real plus Familiarity with population health concepts: risk stratification, registries, care management, network adequacy, and access and equity analysis Experience with Python and dbt; familiarity with the AWS ecosystem and its analytics tools (e.g., Athena, Redshift, QuickSight); comfort with orchestration tooling, Jira, Confluence, and GitHub-based workflows Experience mentoring less experienced analysts Note: this list spans skills relevant to several facets of the role — we don't expect any given candidate to have all of them. Bring what you have; we'll talk through the rest during the interview process. What You'll Get Become a member of the talented, energized, diverse and purpose-driven Arcadian Community with decades of collective experience in population health, product development, and data science Employee driven programs and initiatives for personal and professional development A flexible, remote-friendly company with personality and heart Competitive Compensation, Amazing Benefits including Unlimited FTO The opportunity to: Be the senior analytic and policy voice on a high-visibility state Medicaid program serving millions of members, at a pivotal moment for the program Build the practice — the methodology standards, playbooks, and data assets a growing team will inherit — on problems where analytic choices directly shape which members get reached and how care is delivered and funded Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, verify it by calling us directly at (781) 202-3600 and selecting option 3. You can find more information at Arcadia Careers. In this role, you are responsible for following all security policies and procedures to protect all PHI under Arcadia's custodianship, as well as Arcadia intellectual property. For security-specific roles, the hiring manager defines any additional responsibilities. Arcadia does not discriminate based on race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding.

At Counterpart Health (CPH), a subsidiary of Clover Health, we are transforming healthcare with our primary care tool, Counterpart Assistant (CA), supporting Primary Care Physicians to improve patient outcomes at lower costs through early diagnosis and chronic care management. As a Commercial Partnerships & Operations Director, reporting to the VP of Commercial Innovations & Partnerships, you will lead key commercial initiatives and strategic partnerships, working closely with CPH leadership. This senior individual contributor role requires strong organization, analytical skills, and execution focus, balancing detailed execution with strategic context to inform leadership decisions. Responsibilities: — Lead high-priority commercial initiatives by defining project plans, tracking milestones, mitigating risks, resolving dependencies, and ensuring timely delivery. — Drive cross-functional execution across Commercial, Product, Engineering, Clinical, Operations, Legal, and external partners to align stakeholders and maintain momentum. — Manage strategic partnerships by establishing governance, aligning objectives, driving executive engagement, resolving risks, and ensuring successful execution throughout the partnership lifecycle. — Develop and lead analytical models, dashboards, and performance trackers to monitor results and inform commercial decision-making. — Prepare executive communications including presentations, reports, and recommendations to guide leadership and external partners. — Strengthen program execution by translating priorities into actionable plans with clear ownership, timelines, deliverables, and accountability. — Enhance operational effectiveness by designing scalable processes, tools, templates, and reporting mechanisms to improve coordination and execution. — Serve as a trusted commercial advisor by anticipating risks, challenging assumptions, recommending solutions, and maintaining alignment across initiatives. Success milestones: — Within 90 days: Understand CPH's commercial strategy, build relationships, and take ownership of key initiatives. — Within 6 months: Independently manage a portfolio of initiatives and partnerships, implement project management processes, and deliver impactful analyses. — Within 1 year: Become a trusted execution partner, lead multiple complex initiatives, strengthen partnerships, and scale the Commercial Innovations & Partnerships function. Requirements: — 6–10 years of experience in healthcare consulting, healthcare technology, or similar execution-focused roles in high-growth healthcare organizations. — Preferably experience with Medicare, Medicare Advantage, value-based care, payer-provider dynamics, healthcare operations, business operations, program management, partnerships, or cross-functional execution. — Proven ability to manage complex, cross-functional initiatives with multiple stakeholders and competing priorities; PMO or program management experience is a plus. — Exceptional organizational and project management skills with a track record of bringing structure and accountability. — Experience managing external partner or customer relationships. — Strong analytical skills with advanced proficiency in AI tools, Excel, and Google Sheets, including financial modeling and dashboard creation. — Excellent written and visual communication skills for executive presentations and synthesizing complex information. — Ability to thrive in fast-paced environments, manage multiple priorities, and adapt to changing needs. — Demonstrated influence and results through organization, collaboration, communication, and execution. Conditions: — Full-time remote position based in the USA. — Competitive base salary with equity opportunities, performance-based bonus, 401k matching, and regular compensation reviews. — Comprehensive medical, dental, and vision coverage. — Mental health support including No-Meeting Fridays, monthly holidays, mental health resources, and flexible time-off. — Remote-first culture supporting global collaboration. — Professional development programs, mentorship, funding, and performance feedback. — Additional perks: Employee Stock Purchase Plan, office setup reimbursement, monthly cell phone and internet stipend, paid parental leave. Counterpart Health values diversity and inclusion and is an Equal Opportunity Employer. The salary range is approximately $150,000 to $195,000 USD per year.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io. Why This Role Is Important to Arcadia As our business grows, and as AI is improving, we need fewer, better building blocks: less per-team glue, more self-service capabilities every team builds on, so engineers spend their time on customers instead of plumbing. This is platform engineering at Arcadia. The role could just as well be titled Developer Platform, DevEx, DevProd, or SRE. Arcadia builds and operates the petabyte-size lakehouse, and the client-facing applications that run on Kubernetes. The role will span both, reporting directly to the engineering VP. What Success Looks Like Arcadia engineers and their agents rely on platform building blocks, from services and pipelines to databases, queues, and storage, that come wired in with logging, metrics, tracing, alerts, encryption, access controls, backups, and cost tags, with sensible defaults. Teams change their own pipelines, environments, alerts, and SLOs. When something breaks, the owning team sees it first, traces it to the change that caused it, and rolls it back themselves. They see their own delivery numbers and cloud spend, and act on them. Platform upgrades reach them as a merged pull request, not a checklist. Engineers take the paved road because it's the fastest way to production, and platform engineers spend their time building capabilities, not working tickets. What You'll Be Doing Push quality attributes into the platform, especially as AI increases the volume of changes: test and regression gates, progressive delivery and fast rollback, supply-chain and policy checks in the pipeline, and cost that's visible and attributable to the teams. Run the platform as a curated internal product : find what slows teams down, pick the few capabilities worth building, publish the roadmap, and measure adoption, delivery speed, stability, and developer satisfaction. Build software : self-service APIs, templates, and golden paths for CI/CD, environments, and observability, so teams get what they need without waiting on anyone. You write a meaningful share of the code. Carry the cost of migrations : track usage, automate instead of handing out checklists, push through the final 20%, and sunset. Manage the platform's stakeholders : say yes with compromises, say no without breaking trust, bring shadow platforms back onto the paved road, and make cost visible to the teams that generate it. Set the technical direction and evolve the platform, and coach Senior Engineers through design partnership and review. What You'll Bring Both halves of platform engineering: a software engineer's instinct for clean abstractions and APIs, and a systems engineer's depth in cloud, Kubernetes, networking, and IaC. Reliability you've owned: SLOs, observability, on-call, and incident response. Customer empathy: you talk to the engineers you serve, tell a real need from a loud request, and retire what nobody uses. Big, long-running projects you've seen through: migrations pushed past the final 20%, platforms sunset on purpose, and the attention to detail both require. A clear philosophy on structuring infrastructure and delivery for security, velocity, and reliability, and the stories behind it. Current, hands-on production coding, the habit of figuring things out (research, spike, deliver), and relentless pragmatism about what's worth building. Drive to reduce toil for everyone through software. Ability to initiate and get stuff done org-wide. No healthcare background required. Would Love for You to Have Regulated-data experience (HIPAA, PHI, SOC 2 or HITRUST environments). A public voice through talks, writing, or open source. Experience turning an infrastructure or DevOps team into a product-minded platform team. Experience building platform support that scales: support tiers, office hours, docs, and developer advocacy. Experience making cloud and CI cost visible and actionable for the teams that generate it. What You'll Get The opportunity to own Arcadia's platform and to set its direction for years. Direct influence on how Arcadia's engineering org works on daily basis; your tooling, patterns, and standards become examples others build on. Remote-first across the US, with in-person hubs growing in Boston, DC, and NYC. A flexible culture with personality and heart, named a Built In 2026 Best Place to Work. Work that shows up in patients' lives. About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Boston, MA Workplace: OnSite SENIOR DIRECTOR OF PRODUCT, HEALTHCARE At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior Director of Product, Healthcare to lead the strategy, development, and growth of healthcare products and experiences that continues to build on our strategy of personalized health. You will build and grow the Healthcare Product team while partnering across Product, Design, Clinical Science, Regulatory Affairs, Engineering, Data Science, and Commercial teams to translate physiological data, machine learning capabilities, and clinical insights into meaningful healthcare experiences. You will play a critical leadership role in identifying high-impact opportunities, bringing evidence-based products from concept through launch and scale, and helping establish WHOOP as a leader in digital health. RESPONSIBILITIES: - Define and execute the product strategy and roadmap for the WHOOP healthcare portfolio, translating broader company and Consumer Product priorities into clear investments, product initiatives, and measurable outcomes. - Build, lead, and significantly scale a high-performing Healthcare Product team, developing product leaders and establishing the operating rhythms, capabilities, and culture needed to support a growing portfolio. - Partner closely with leaders across Clinical Science, Data Science, Regulatory Affairs, Engineering, Design, Corporate Strategy and Commercial teams to bring evidence-based healthcare products and experiences from concept through launch and scale. - Identify, evaluate, and prioritize opportunities across areas such as preventive health, clinical monitoring, chronic condition management, digital biomarkers, personalized health insights, and healthcare provider solutions, balancing member value, clinical impact, feasibility, and business opportunity. - Drive product decisions through a combination of scientific evidence, member and customer insights, market analysis, healthcare economics, product data, and business impact, while establishing clear frameworks for measuring engagement, clinical utility, adoption, retention, and financial performance. - Ensure healthcare product strategies appropriately incorporate regulatory requirements, clinical evidence expectations, privacy considerations, and quality standards while representing the healthcare product vision with internal leaders and external healthcare stakeholders. QUALIFICATIONS: - 12+ years of product management experience, including substantial leadership experience building and scaling products within digital health, healthcare technology, medical devices, health platforms, or related industries. - Demonstrated success developing and scaling healthcare or health-focused products that deliver measurable consumer, clinical, and business outcomes. - Experience building, managing, and developing high-performing product teams, including leading product leaders and growing organizations through periods of significant expansion. - Strong understanding of healthcare ecosystems and business models, including experience working with relevant stakeholders such as providers, payers, employers, health systems, or other healthcare organizations. - Experience developing products within regulated or clinically oriented environments, with familiarity across areas such as clinical evidence generation, healthcare data, privacy, regulatory requirements, and quality processes. - Proven ability to set product strategy while remaining close to execution, navigate ambiguity, prioritize across a complex portfolio, and influence senior cross-functional stakeholders without relying on direct authority. - Exceptional communication, strategic thinking, and business acumen, with the ability to translate complex scientific, clinical, technical, and commercial considerations into clear product decisions and organizational alignment. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.   This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $230,000 - $270,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.

Location: El Salvador; Colombia; Nicaragua; Honduras; Ecuador; Guatemala We are seeking an energetic, outgoing, and exceptionally personable Bilingual Virtual Front Desk & Insurance Specialist to serve as the vital front-line ambassador for a fast-growing U.S.-based mental health practice. Combining high-volume inbound/outbound phone management, patient scheduling, and light insurance verification support, this is a highly patient-facing, high-touch role. We are specifically seeking a candidate with an upbeat, warm, confident, and engaging phone demeanor in both English and Spanish. Rather than a passive assistant, the practice requires a self-directed problem-solver who takes complete ownership of patient inquiries, manages heavy call volumes with ease, and provides an compassionate, outstanding experience for individuals seeking mental health and TMS therapy services. Working Environment & Core Schedule Role Title: Bilingual Front Desk & Insurance Verifications/Auths Specialist Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST (US Eastern Standard Time) Language Requirement: Fully Bilingual (Fluent English & Spanish - Non-Negotiable) Practice Specialty: Psychiatry, Mental Health & TMS Therapy Top 3 Daily Tasks High-Volume Front Office Communication: Handle high-volume inbound and outbound patient calls (50–150 calls per day) using Weave, delivering exceptional customer care, answering treatment inquiries, and scheduling appointments. Patient Scheduling & Intake Management: Manage provider calendars, guide prospective mental health and TMS therapy patients through the intake process, and assist with general administrative requests. Insurance Verifications & Authorizations (Support): Provide occasional, targeted support with verifying insurance eligibility, checking benefit coverage, and navigating payer portals as needed. Core Responsibilities Inbound & Outbound Phone Operations: Serve as the primary voice of the practice using Weave, answering patient calls, conducting follow-up outreach, and managing appointment confirmations, cancellations, and reschedules in English and Spanish. Patient Inquiry & Care Coordination: Warmly address non-clinical questions regarding psychiatry, TMS therapy, and mental health services, guiding patients smoothly into the practice's care pipeline. Administrative Front Desk Support: Maintain accurate patient records, organize digital intake workflows, update patient charts, and manage daily calendar tasks using Google Workspace tools and GoHighLevel. Insurance & Auth Support: Perform secondary insurance eligibility checks, verify coverage details on payer platforms, and assist with prior authorization documentation when necessary. Proactive Problem-Solving: Identify administrative bottlenecks, manage high call density with composure, and maintain high patient satisfaction across every interaction. Requirements Bilingual Fluency: Fluent, natural spoken and written English and Spanish. U.S. Practice Experience: Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity. Engaging Phone Demeanor: A bubbly, upbeat, warm, and highly confident phone presence—capable of building instant rapport without sounding scripted, timid, or robotic. Phone & Scheduling Proficiency: Proven background handling inbound/outbound calls, patient scheduling, and customer service. Lead & Growth Mindset: Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments. Problem-Solving Ability: Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges. HIPAA Compliance & Setup: Strong understanding of HIPAA guidelines and a quiet, private, HIPAA-compliant home workspace equipped with a high-speed computer setup and a clear noise-canceling headset. Strongly Preferred Lead Conversion & Sales: Background in patient acquisition, medical sales, or lead conversion. Specialty Practice Models: Direct experience in Direct Primary Care (DPC), Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments. Membership Billing: Hands-on experience with recurring membership billing models and membership CRM/lead management platforms. Ideal Candidate Profile You are a vibrant, articulate, and resourceful bilingual coordinator who loves connecting with people over the phone. You treat every patient and prospective lead like a VIP, take immense pride in keeping clinic workflows organized, and take full ownership of helping a medical practice grow.

Location: New York, NY; San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Design and deliver production-grade AI agents for healthcare: You'll build and ship highly performant, reliable, and empathetic AI agents that handle sensitive patient and member interactions. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands. - Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments serving healthcare payers, providers, and platforms. - Partner with healthcare leaders: You'll work directly with executives and technical teams at health plans, provider networks, and healthcare technology companies to understand their most pressing challenges - from managing high call volumes to reducing administrative burden and building AI agents that transform how they operate at scale. - Navigate healthcare complexity: You’ll develop deep expertise in healthcare systems and workflows, including integrations across EHR and patient access platforms, payer and provider operations, and common healthcare data and interoperability standards. You’ll become fluent in the nuances of benefits and eligibility, claims and billing, scheduling and intake, and translate that understanding into exceptional, trustworthy AI experiences. - Build the future of the platform: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare. EXAMPLE PROJECTS These are examples of projects our healthcare team has worked on: - Build AI agents for major health insurance networks that handle detailed questions such as, "What's my co-pay for a primary care visit?" and "How many physical therapy sessions do I have left?" - Develop voice and chat agents for healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location; - Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics; - Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates; - Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility - all while maintaining HIPAA compliance and strong PHI/data privacy safeguards. - Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions; WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Genuine interest in healthcare and improving patient/member experiences. EVEN BETTER... - Experience in healthcare technology, health IT or working with healthcare organizations - Familiarity with healthcare systems: Major EHR ecosystems (e.g., Epic, Cerner/Oracle Health, athenahealth); X12 EDI transactions and clearinghouse workflows; scheduling/patient access, practice management, and contact center platforms. - Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy). - Experience building or deploying AI/LLM systems in production. - Have been a founder or founding engineer—you know what it means to balance craft, ownership, and speed. - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering. - Prior experience with React, TypeScript, and/or Go. - Previous roles where you interfaced with customers or led technical projects with external stakeholders. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU’LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are examples of projects our healthcare team has worked on: - Lead the project for building AI agents for major health insurance networks that handle detailed questions like “what’s my co-pay for a primary care visit?” and “how many physical therapy sessions do I have left?” - Ideate and create a roadmap for growing value for large healthcare payers and providers. - Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics. - Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates. - Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility. WHAT YOU’LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. - Genuine interest in healthcare and improving patient/member experiences. Experience in healthcare technology, health IT or working with healthcare organizations and an understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) are a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Remote, USA Workplace: remote Job Title: VP, Product Delivery & Growth - AI Location: USA - Remote **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare , so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . About the Team The Integrated Care + SNF Reimbursement portfolio spans the connected workflows that carry a resident from referral through care delivery to payment: including, acute and payer care collaboration on the National Care Collaboration Network and Audacious platforms, Secure Conversations across our customer segments, practitioner EHR solutions, SNF admissions and managed care workflows, and SNF revenue cycle and reimbursement optimization. The Outbound Product Management team within this portfolio is the bridge between strategic customer relationships, go-to-market execution, and product direction. The team is remote and hybrid across the US and Canada, and works shoulder to shoulder with inbound Product Management, Engineering, and every GTM function. Key Responsibilities: Go-To-Market Strategy & Portfolio Growth: Own end-to-end go-to-market strategy for the portfolio from launch through scale. Define the growth thesis for each product line, set adoption and revenue targets with Sales and Revenue Operations, and drive cross-functional accountability for attainment. Commercial Model & Monetization: Lead pricing, packaging, and monetization strategy for new and AI-enabled capabilities, including usage-based pricing, tiered access, and enterprise licensing. Partner with Pricing, Finance, and Revenue Operations on scalable models that protect margin. Product Strategy & Roadmap: Partner with inbound Product Management leaders to shape portfolio direction, translating customer feedback, competitive signals, and adoption data into roadmap and investment recommendations. Serve as the commercial voice in portfolio planning and trade-off decisions. Executive Customer Engagement & Market Leadership: Build executive relationships across strategic SNF, payer, practitioner, and acute accounts. Lead beta and co-development programs that generate real-world proof points, and represent PointClickCare with customers, industry bodies, and analysts. Organizational Leadership & Talent Development: Lead and grow the Outbound Product Management function, including leaders of teams. Hire, coach, and develop talent, establish operating cadence and standards aligned with the product development lifecycle and go-to-market model, and foster accountability, inclusion, and continuous improvement. Portfolio Performance & Market Insight: Define and track portfolio, customer engagement, and go-to-market KPIs. Lead competitive analysis, customer research, and thought leadership, and partner with legal, compliance, and governance teams to support responsible deployment of AI-enabled capabilities. Key Responsibilities: Go-To-Market Strategy & Portfolio Growth: Own end-to-end go-to-market strategy for the portfolio from launch through scale. Define the growth thesis for each product line, set adoption and revenue targets with Sales and Revenue Operations, and drive cross-functional accountability for attainment. Commercial Model & Monetization: Lead pricing, packaging, and monetization strategy for new and AI-enabled capabilities, including usage-based pricing, tiered access, and enterprise licensing. Partner with Pricing, Finance, and Revenue Operations on scalable models that protect margin. Product Strategy & Roadmap: Partner with inbound Product Management leaders to shape portfolio direction, translating customer feedback, competitive signals, and adoption data into roadmap and investment recommendations. Serve as the commercial voice in portfolio planning and trade-off decisions. Executive Customer Engagement & Market Leadership: Build executive relationships across strategic SNF, payer, practitioner, and acute accounts. Lead beta and co-development programs that generate real-world proof points, and represent PointClickCare with customers, industry bodies, and analysts. Organizational Leadership & Talent Development: Lead and grow the Outbound Product Management function, including leaders of teams. Hire, coach, and develop talent, establish operating cadence and standards aligned with the product development lifecycle and go-to-market model, and foster accountability, inclusion, and continuous improvement. Portfolio Performance & Market Insight: Define and track portfolio, customer engagement, and go-to-market KPIs. Lead competitive analysis, customer research, and thought leadership, and partner with legal, compliance, and governance teams to support responsible deployment of AI-enabled capabilities. Required Skills & Qualifications: 12+ years of experience in product management, product marketing, or product growth, including 5+ years leading teams at the Director level or above. Demonstrated ownership of go-to-market strategy for a multi-product portfolio, with accountability for adoption and revenue outcomes beyond launch execution. Proven success building commercial models for SaaS and AI-enabled products, including pricing, packaging, and monetization, with fluency in ARR, NRR, CAC, LTV, and churn. Executive presence and demonstrated ability to influence and align senior leaders across Sales, Sales Enablement, Customer Success, Revenue Operations, Solutions, Pricing, and Professional Services. Experience leading leaders, including hiring, developing, and scaling teams through organizational change. Strong data-driven decision-making skills, using qualitative and quantitative signals to set priorities and make defensible trade-offs. Ability to travel regularly to strategic customer sites and industry events, with occasional travel to PointClickCare offices. Preferred Experience: Background in post-acute care, senior care, or payer-provider collaboration models. Experience taking AI-enabled products to market, including generative AI, large language model, and agentic capabilities. Familiarity with interoperability, care transitions, and referral and authorization workflows. At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more! Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Location: Remote or Mississauga Workplace: remote Job Title: VP, Product Delivery & Growth - AI Location: Canada - Remote or Mississauga, ON - Hybrid **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare , so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . About the Team The Integrated Care + SNF Reimbursement portfolio spans the connected workflows that carry a resident from referral through care delivery to payment: including, acute and payer care collaboration on the National Care Collaboration Network and Audacious platforms, Secure Conversations across our customer segments, practitioner EHR solutions, SNF admissions and managed care workflows, and SNF revenue cycle and reimbursement optimization. The Outbound Product Management team within this portfolio is the bridge between strategic customer relationships, go-to-market execution, and product direction. The team is remote and hybrid across the US and Canada, and works shoulder to shoulder with inbound Product Management, Engineering, and every GTM function. Position Summary: This role owns product delivery and growth for the Integrated Care + SNF Reimbursement portfolio, carrying accountability for how validated offerings reach the market and convert into adoption, revenue, and reference customers. The VP defines and drives end-to-end go-to-market strategy across the portfolio, co-owns roadmap and investment decisions with inbound Product Management, and owns the commercial model — pricing, packaging, and monetization — for new and AI-enabled capabilities. The VP leads the portfolio's Outbound Product Management function, building and developing the team that runs launch, enablement, and early adoption. They represent PointClickCare’s product function externally as a market figurehead with SNF, payer, practitioner, and acute customers and across the industry, and internally as a trusted advisor to the SVP, Product Management and the GTM leadership team. Success is measured in growth outcomes: revenue and adoption attainment against portfolio targets, speed from launch to first reference customer, and the repeatable sales motions that turn early wins into scale. Key Responsibilities: Go-To-Market Strategy & Portfolio Growth: Own end-to-end go-to-market strategy for the portfolio from launch through scale. Define the growth thesis for each product line, set adoption and revenue targets with Sales and Revenue Operations, and drive cross-functional accountability for attainment. Commercial Model & Monetization: Lead pricing, packaging, and monetization strategy for new and AI-enabled capabilities, including usage-based pricing, tiered access, and enterprise licensing. Partner with Pricing, Finance, and Revenue Operations on scalable models that protect margin. Product Strategy & Roadmap: Partner with inbound Product Management leaders to shape portfolio direction, translating customer feedback, competitive signals, and adoption data into roadmap and investment recommendations. Serve as the commercial voice in portfolio planning and trade-off decisions. Executive Customer Engagement & Market Leadership: Build executive relationships across strategic SNF, payer, practitioner, and acute accounts. Lead beta and co-development programs that generate real-world proof points, and represent PointClickCare with customers, industry bodies, and analysts. Organizational Leadership & Talent Development: Lead and grow the Outbound Product Management function, including leaders of teams. Hire, coach, and develop talent, establish operating cadence and standards aligned with the product development lifecycle and go-to-market model, and foster accountability, inclusion, and continuous improvement. Portfolio Performance & Market Insight: Define and track portfolio, customer engagement, and go-to-market KPIs. Lead competitive analysis, customer research, and thought leadership, and partner with legal, compliance, and governance teams to support responsible deployment of AI-enabled capabilities. Required Skills & Qualifications: 12+ years of experience in product management, product marketing, or product growth, including 5+ years leading teams at the Director level or above. Demonstrated ownership of go-to-market strategy for a multi-product portfolio, with accountability for adoption and revenue outcomes beyond launch execution. Proven success building commercial models for SaaS and AI-enabled products, including pricing, packaging, and monetization, with fluency in ARR, NRR, CAC, LTV, and churn. Executive presence and demonstrated ability to influence and align senior leaders across Sales, Sales Enablement, Customer Success, Revenue Operations, Solutions, Pricing, and Professional Services. Experience leading leaders, including hiring, developing, and scaling teams through organizational change. Strong data-driven decision-making skills, using qualitative and quantitative signals to set priorities and make defensible trade-offs. Ability to travel regularly to strategic customer sites and industry events, with occasional travel to PointClickCare offices. Preferred Experience: Background in post-acute care, senior care, or payer-provider collaboration models. Experience taking AI-enabled products to market, including generative AI, large language model, and agentic capabilities. Familiarity with interoperability, care transitions, and referral and authorization workflows. At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more! Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Location: Remote or Mississauga Workplace: remote Job Title: SVP, Product Management – Data Products & Strategy Location: Canada – Remote or Mississauga, ON – Hybrid **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Position Summary: Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value. The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio. Key Responsibilities: Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities. Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships. Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office. Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions. Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance. Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution. Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion. Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property. Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value. Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations. Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions. Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape. Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors. Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies. Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence. Required Skills & Qualifications: Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field. 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines. Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results. Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability. Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change. Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations. Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes. Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders. Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred. Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred. Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred. Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment. At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more! Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Location: Remote, USA Workplace: remote Job Title: SVP, Product Management – Data Products & StrategyLocation: USA – Remote   **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.   Position Summary: Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.   The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.   Key Responsibilities: Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities. Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships. Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office. Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions. Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance. Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution. Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion. Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property. Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value. Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations. Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions. Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape. Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors. Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies. Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.   Required Skills & Qualifications: Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field. 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines. Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results. Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability. Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change. Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations. Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes. Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders. Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred. Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred. Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred. Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.   At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.   PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more!   Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.   #LI-Remote

Location: Remote, USA Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: The Market Insights Manager is an individual contributor responsible for executing the market research and competitive intelligence that informs PointClickCare’s product, marketing, and go-to-market decisions. This role maintains continuous competitive monitoring, builds competitor profiles and market trend analyses, and produces the reports, dashboards, and presentation materials that carry findings to cross-functional partners and contribute to leadership readouts. This role also independently designs and runs standard qualitative studies — in-depth interviews — and supports the design and analysis of quantitative studies such as surveys, MaxDiff, and pricing research. Success in this role requires analytical rigor, methodological curiosity, clear written and verbal communication, and the organization to manage several concurrent projects. Key Responsibilities: Foster a Customer-Centric Culture: Advocate for a customer-focused approach throughout the organization by promoting the voice of the customer and enhancing primary research capabilities. Execute Research Projects: Assist in designing, implementing, and managing market research studies utilizing qualitative and quantitative methods, such as surveys and focus groups, to gather insights on customer needs, market trends, and competitive activity. Methodology Development: Contribute to the development and refinement of research methodologies and best practices to enhance the quality and effectiveness of research efforts. Data Collection and Analysis: Gather, organize, and analyze data from various sources, including qualitative interviews, discussions, surveys, and industry publications, using both basic and advanced tools like Excel, SPSS, or AI-based solutions. Reporting and Insights: Create reports, dashboards, and presentations that clearly communicate findings and actionable insights to internal teams and stakeholders, aiding in marketing and product strategy decisions. Presentation Skills: Deliver findings and recommendations to senior leadership and stakeholders through engaging presentations. Quality Assurance: Maintain data accuracy and integrity by overseeing research administration, paying close attention to detail, and properly managing confidential or regulated information. Support Senior Staff: Provide logistical and analytical assistance to senior research or insights managers by conducting background research, drafting survey and discussion guides, and more. Project Management: Oversee project timelines, document research processes, assist with scheduling, and maintain organized research files. Innovation and Trends: Stay updated on emerging research technologies and methodologies to innovate research practices and enhance the quality of insights. Required Skills & Qualifications: 5 years hands-on experience within the market research industry, collecting and analyzing data, reporting and presenting findings within the healthcare industry Advanced analytical skills, including experience with statistical modeling and ability to integrate disparate data sources Advanced storytelling and presentation skills; ability to translate complex concepts and methodologies into easily understood language Expertise with Excel, PowerPoint, PowerBI, and AI solutions Highly motivated, results-driven person, who works effectively in a collaborative, fast-paced environment Bachelors or advanced degree in business, mathematics, or the sciences Should have understanding of conjoint, Max Diff, price elasticity, concept testing, and other such research types. Should have experience managing complex market research studies such as brand health and brand equity trackers Preferred Experience: Has a deep understanding of the healthcare industry/sector including experience with LTPAC, Acute and/or Payer audiences. Previous experience working successfully in a SaaS organization Experience with a wide array of new product, brand, advertising and customer segmentation research methodologies #LI-TW1 #LI-Remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $102,000 - $114,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.   WHAT THIS ROLE MEANS AT HIGGSFIELD Right now we treat 25M+ people as one user. The same paywall, the same discount, the same lifecycle email, the same retention effort. And we mostly conclude that a campaign worked by looking at what the people we sent it to did next — which is not the same thing. This role makes the company act per user, and know what that action was worth. You own both halves of that: the models that decide who we aim at, and the causal reads that say whether it landed. Who is about to leave. Who will come back on their own without us spending anything. Whose decision a discount actually changes. And what a payer is worth over their life, once the discount, the refunds and the compute they consume are all inside the number. You make sure: - Discounts and credit vouchers go to the people whose behaviour they change, and nowhere else - We know who is about to churn early enough to do something about it — and we know whether the something worked - Lifetime value is a number we can defend by cohort, by plan and by the discount a cohort was acquired on, not one blended average that hides all three - Every model and every campaign has a holdout behind it, so we can always state what it is worth in money WHAT YOU WILL DO Churn, retention & lifecycle propensity - Build churn and downgrade prediction for subscribers, and repeat-purchase propensity for one-time credit-pack buyers — two different machines, not one model with a flag on it. - Know the difference between a model that predicts churn and a model that reduces it. AUC earned by detecting users who already stopped using the product is worth nothing. - Hunt leakage relentlessly. Cancellation-adjacent features will hand you a beautiful offline number and a useless system. - Pair every score with an intervention and a holdout. The deliverable is a retained user, not a ranked list. Uplift modelling & offer targeting - Own incrementality on everything we aim at a user: discounts, credit vouchers, trials, upgrade prompts, win-back campaigns, retention saves. - Model uplift, not propensity.Targeting the users most likely to convert spends margin on people who were going to convert anyway; the entire value of this work is finding the users whose decision the offer changes. - Design the randomized holdouts that make uplift trainable and measurable in the first place, and keep them running permanently — including the ones marketing will ask you to switch off. - Respect the guardrails. An offer model optimizing conversion alone will happily find the accounts that convert at negative gross margin, and it will find the abuse rings first. Margin and abuse signals are constraints on the objective, not a later cleanup. - Work with Legal on what may be personalized. Personalized pricing and discounting touches consumer-protection and consent rules in several of our markets — you should want that conversation, not route around it. Lifetime value & payer economics - Own LTV: cohort-based, censored honestly, stated on contribution margin rather than gross revenue, and split by plan, segment and acquisition discount. - Model the parts that actually move it — refunds and chargebacks, credit breakage and expiry, plan migration and downgrades, and the compute an unlimited plan consumes. - Make it a decision input, not a slide: what we can pay for a user, which discount depth pays back, which plan we should stop selling. - Keep it current and versioned. A stale LTV curve is worse than no curve, because people act on it. Experimentation & causal measurement - Design and read the experiments behind pricing, packaging, offers and lifecycle — with the product analytics team, not in parallel to it. - Reach for the right tool when a clean experiment is impossible: difference-in-differences, matching, switchback and geo tests, synthetic control — and name the assumption each one is buying. - Separate "users who do X retain better" from "making users do X improves retention." Every time, out loud. - Kill your own results. A finding that doesn't survive a second look should die at your hands, not in a board deck. How we ship - Own the work end to end: framing the decision, features, training, evaluation, the scored audience landing in the tool that sends the offer, monitoring, retraining. - Models ship as batch scores and policy rules into lifecycle tooling, the paywall and pricing — plus the readout that says what they earned. There is no real-time serving stack to babysit. - Monitor for drift. New model launches, price changes, discount campaigns and seasonality all move the ground under a deployed score. - Write down what each model is worth, in money, and keep that number current. WHO WE'RE LOOKING FOR - Experience shipping models that changed what the business did to real users— a targeted campaign, a pricing rule, a retention programme. Notebooks and offline benchmarks are not this. - Depth in at least two of: churn and propensity modelling, uplift & causal ML, LTV and subscription economics, experimentation at scale. - Genuine causal literacy: randomized holdouts, incrementality, Qini and uplift curves, selection effects, and why a lift measured before-and-after is usually not a lift. - Strong SQL and Python: cohorts, funnels and retention on raw event data without help; gradient boosting; and the boring parts — feature pipelines, retraining cadence, a scoring job that runs on a schedule and doesn't rot. - Understanding of subscription plus one-time purchase mechanics: recurring vs one-off revenue, refunds, plan changes, the deferred value of unspent credits, and why revenue and margin disagree about the same customer. - Commercial judgment: you name the decision and the metric before you pick the model, and you know when the answer is a rule rather than a model. - Pragmatism. A segment rule shipped this month that lifts retention beats a two-quarter uplift platform. Then you replace the rule. - Clear written and spoken English, B2+. Backgrounds that often do well: - Growth, retention or monetization data scientists from subscription, gaming, fintech or e-commerce — anywhere offers and churn are modelled with real money attached - CRM and lifecycle data scientists who owned campaign targetingandits incrementality - Causal inference and uplift specialists who ship policies rather than papers - Strong product analysts who moved into modelling and kept the decision instinct WHAT THIS ROLE IS NOT This role is not a fit if you: - Want to train or fine-tune generative video models — that's what our R&D ML Engineer roles do, and they're open - Want to own a recommender or a serving stack — ranking is not in this role's scope today - Would target an offer at the users most likely to buy and call it personalization - Report a lift from a before-and-after comparison, or from comparing the users you targeted to everyone you didn't - Optimize AUC and hand the score to someone else to work out what to do with it - Need clean labelled data, a feature store and an experimentation platform to exist before you can start - Want predictable 9–5 workdays HIRING PROCESS We move fast: - Screening call (30 min) - Technical interview & case study (1 hour) - Practical home task (7 days) - Team interview (60 min) - Paid on-site trial (1 month) WHAT WE OFFER - Competitive base salary in USD, based on your experience, skills, and the scope of the role. - Equity participation through the company’s stock option program, giving you the opportunity to share in Higgsfield’s long-term growth. - Relocation support to Almaty for candidates moving from another city or country. - A highly collaborative, fast-paced environment where you can work directly with experienced leaders and have a meaningful impact on the product and company. - Opportunities for professional growth, ownership, and career development as the company scales. - Company-provided equipment, meals, transportation, or other office benefits.

What You’ll Do Perform daily charge audits, reviewing clinical documentation for accurate CPT, ICD-10, and HCPCS code assignment. Verify charges align with payer-specific billing rules and medical necessity requirements before submission. Identify and correct coding discrepancies proactively, before claims go out. Submit clean claims daily through Apero and the clearinghouse. Monitor claim system and clearinghouse rejection queues; research and resolve rejections promptly to avoid timely-filing exposure. Correct and resubmit rejected claims, tracking each through to acceptance. Stay current on coding updates, payer policy changes, and industry regulations. Collaborate with Medical Billing Associates and the Medical Billing Team Lead on recurring coding or rejection patterns. What You Bring Minimum 3 years of experience in medical billing and coding within a healthcare setting. Strong understanding of coding standards (ICD-10, CPT, HCPCS), claim submission workflows, and clearinghouse rejection handling. Exceptional attention to detail and accuracy in code assignment. Experience with Apero or similar clearinghouse/practice management software preferred. Experience in Sleep Medicine and/or DME billing strongly preferred. Professional coding certification (CPC, CCS, RHIT, or RHIA) a plus but not required. Genuine interest in sleep, health, and helping people better understand and improve their well-being. Who You Are Core values emphasize clarity, trust, collaboration, optimism, and compassion. Tech Stack Apero and the clearinghouse systems for charge submission and rejection management. Team Description Collaborate with Medical Billing Associates and the Medical Billing Team Lead on recurring coding or rejection patterns. Benefits & Perks Meaningful work that directly improves peoples’ lives. Be part of an international team across the US, France, Belgium. Annual team offsite. Comprehensive health benefits (medical, dental, vision). FREE One Medical membership. 401(k) with company match. 20 days PTO + 10 paid holidays + 80 hours paid sick leave. Monthly phone and internet stipend. Compensation $55,000 - $60,000 depending on experience.