Location: Kyiv
Workplace: onsite
Ajax Systems — міжнародна технологічна компанія і найбільший у Європі виробник охоронних систем. Продуктам Ajax довіряють уже понад 4,5 мільйони кінцевих користувачів і 330 тисяч PRO-користувачів у більш ніж 180 країнах. Компанія пропонує комплексні рішення для захисту житлових і комерційних об'єктів різного масштабу. Нині портфоліо Ajax налічує 280 пристроїв для захисту від вторгнення, відеоспостереження, пожежної безпеки та комфорту й автоматизації. Кожного року ми демонструємо кратне зростання як у чисельності команди, так і в кількості користувачів у всьому світі.
Ajax Systems має виробництво повного циклу: від генерації ідей та створення прототипів до масового виробництва та продажу по всьому світу. Кожен департамент закриває певну операційну потребу бізнесу в повній мірі. Фахівці компанії залучені на всіх етапах: від виробничої лінії в Україні до логістичного центру в Польщі, звідки продукцію відправляють дистрибʼюторам по всьому світу.
Зараз ми шукаємо International Operational Procurement Specialist до команди Supply Chain, який/яка відповідатиме за закупівлю товарів і послуг для тестових стендів та взаємодію з постачальниками в Україні, Китаї, США та країнах ЄС.
Основні завдання:
Здійснювати закупівлі товарів, комплектуючих і послуг для забезпечення потреб у тестових стендах.
Взаємодіяти з українськими та міжнародними постачальниками щодо розміщення й супроводу замовлень.
Проводити переговори з постачальниками для погодження оптимальних комерційних умов, зокрема цін, термінів оплати та відвантаження.
Контролювати виконання замовлень, дотримання погоджених термінів і умов поставок.
Опрацьовувати рекламації, випадки браку та гарантійні звернення, організовувати повернення товарів для ремонту або їх заміну.
Забезпечувати ефективну комунікацію з постачальниками та внутрішніми командами компанії.
Вести закупівельну документацію та підтримувати актуальність інформації щодо замовлень і поставок.
Наші очікування:
Досвід роботи у сфері закупівель від 6 місяців.
Розуміння основних принципів і процесів закупівель, зокрема взаємодії з постачальниками та супроводу замовлень.
Досвід проведення переговорів та погодження комерційних умов.
Навички контролю виконання замовлень і термінів поставок.
Знання англійської мови на рівні B1 або вище для комунікації з міжнародними постачальниками.
Уважність до деталей, організованість, відповідальність і розвинені комунікаційні навички.
Буде перевагою:
Досвід закупівель у виробничих або технологічних компаніях.
Досвід взаємодії з міжнародними постачальниками, зокрема з Китаю, США та країн ЄС.
Досвід роботи з обліковими системами 1С та/або SAP.
Що ми пропонуємо:
Можливість розвивати експертизу у сфері закупівель та Supply Chain.
Взаємодію з професійною командою та участь у забезпеченні виробничих процесів компанії.
Роботу в офісі, облаштованому генератором та бомбосховищем.
Офіційне працевлаштування зі стабільною оплатою та всіма гарантіями Дія Сіті резидента.
Гнучкий графік без привʼязки до робочих годин.
Компенсація навчання.
Заняття англійською.
Медичне страхування.
Комплект системи безпеки Ajax (участь у проєкті бета-тесту — отримання та тестування нових гаджетів до їх релізу).
Драйвову команду та zero bullshit culture.
Долучайтеся, щоб зробити Made in Ukraine синонімом надійності!
Crusoe is looking for a Senior Staff Program Lead Cloud Engineering Operations to lead operating programs, metrics, and accountability across cloud engineering.
Задачи:
— Управление операциями офиса, включая контроль доступа, управление посетителями и взаимодействие с поставщиками.
— Организация и проведение корпоративных мероприятий.
— Обеспечение работы офисных помещений и инфраструктуры.
Требования:
— Опыт работы с системами управления офисом, такими как Slack, Google Workspace и Notion.
Условия:
— Работа в офисе в Сан-Франциско.
Location: EMEA; Americas (EST only)
Workplace: Remote
RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile.
We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.
We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.
This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading.
The role
We’re looking for a GTM Operations Manager to build and improve the workflows that connect our go-to-market teams.
A promising account signs up. Does the right person find out, with enough context to act? A customer becomes eligible for a new product. Do they receive useful guidance? A data sync fails overnight. Do we catch it before it affects a campaign, account handoff, or business decision?
You’ll help make those things work reliably.
You’ll join an existing GTM Operations team, working closely with @Nathan Bellehsen on Salesforce and Sales systems and @Masha Tsaryk on Marketing and customer-lifecycle systems. Your initial focus will be lead handoffs and lifecycle execution: the data, automation, quality checks, and reporting that turn customer signals into useful action.
This is a hands-on individual-contributor role. You’ll own agreed projects from understanding the problem through building, testing, rollout, and ongoing improvement. Experienced teammates will provide context, help set priorities, and partner with you on architectural decisions. Within that direction, we expect you to make progress independently and flag problems early.
Our stack includes Salesforce, Customer.io http://Customer.io, Clay, Looker, automation tools, and a growing set of AI workflows. You don’t need to know every tool. You do need to understand how systems connect and enjoy figuring out why something isn’t working.
Why we’re hiring for this role now
RevenueCat’s GTM organization is growing across Sales, Marketing, and Customer Growth. We’re developing more deliberate ways to identify promising accounts, help customers adopt our products, and turn successful one-to-one work into programs that reach many more people.
Our operations team already supports the systems behind that work. We need more capacity to take important workflows from “this could work” to something dependable that people use every day.
You’ll help us ship those improvements while making the existing operation easier to run: fewer manual handoffs, clearer ownership, more trustworthy data, and less time spent solving the same problem twice.
What you’ll be responsible for
- Own selected GTM workflows end-to-end. Translate a business problem into a practical solution, agree how success will be measured, build and test it, and stay responsible after launch.
- Make lead and account handoffs dependable. Build and improve enrichment, qualification, routing, alerts, and follow-up visibility. Help ensure important signals reach a named owner, and make missed or failed handoffs visible.
- Put lifecycle programs into production. Partner with Marketing and Customer Growth on audience definitions, triggers, exclusions, data syncs, campaign QA, and measurement. Turn repeatable requests into workflows and templates teammates can use.
- Keep data connected and usable. Trace how account, contact, and product-usage data moves between systems. Investigate stale records, duplicates, mismatched relationships, and failed syncs; fix what you can and work with the relevant system or Data owner on deeper issues.
- Build automation that holds up in everyday use. Test realistic scenarios and edge cases, monitor failures, and make it clear how to recover when something breaks. Bring consequential changes to the relevant system owner before rollout.
- Use AI where it improves the work. Build or improve workflows for tasks such as enrichment, research, qualification, and quality checks. Evaluate the output, understand the failure modes, and measure whether the result saves time or improves quality.
- Make what you build understandable and useful. Document your workflows, enable the people using them, gather feedback, and improve adoption. Share knowledge so another teammate can operate and troubleshoot your work. Keep documentation current as workflows change, and fill gaps in the existing processes you take on.
- Make operational performance visible. Build and maintain reports that help teams understand workflow health, handoff gaps, campaign execution, and adoption. Work with senior Ops teammates and Data on consistent definitions.
What you’ll need to be successful
- 3+ years of hands-on experience in GTM, revenue, marketing, sales, or customer operations.
- Practical Salesforce experience. You understand objects, relationships, fields, flows, and how data moves through the system. You have built or changed things yourself.
- Experience building in a marketing automation platform such as Customer.io http://Customer.io, HubSpot, Marketo, Braze, or Iterable, including segmentation, triggers, and integrations.
- Experience building something useful with AI. You can explain the problem, your contribution, how you checked the result, what failed, and what you changed. A sanitized walkthrough is welcome; we don’t expect confidential work from a previous employer.
- Strong troubleshooting and analytical judgment. You can trace a problem across systems, check your assumptions against data, and distinguish a symptom from its cause.
- Ownership and follow-through. You can take an agreed problem, work through ambiguity, communicate tradeoffs, and deliver without needing every step assigned.
- Clear written communication. You keep stakeholders informed, document decisions, and explain technical problems in language others can act on.
- Care for the details. You think about the wrong audience, missing record, duplicate trigger, or failed handoff before it becomes someone else’s problem.
- Learning agility and adaptability. You can transfer what you know to unfamiliar tools and adjust your plan when priorities change, while keeping commitments and stakeholders informed.
Ideally, you
- Have worked in a product-led or usage-based business with both self-service and Sales-assisted customers.
- Have connected CRM, marketing automation, customer-success, or product-usage systems.
- Can use SQL, APIs, webhooks, or lightweight scripts to investigate data and connect tools.
- Have improved adoption of an internal tool or replaced repeated manual work with a maintained workflow.
- Have supported customer onboarding, product adoption, lifecycle education, or account-coverage programs.
What success looks like
Within the first month, you’ll:
- Learn how customers move through RevenueCat and how our GTM teams support them.
- Map an initial workflow with @Nathan Bellehsen and @Masha Tsaryk, including its data sources, owners, dependencies, and common failure points.
- Ship your first useful improvement as part of RevenueCat’s “first ship” tradition.
- Agree your initial ownership area and a prioritized set of problems to solve.
Within the first three months, you’ll:
- Own the day-to-day operation of an agreed set of lead and/or lifecycle workflows.
- Deliver an improvement from scoping through rollout, with clear documentation and stakeholder feedback.
- Establish baseline measures and monitoring for the workflows you own.
- Give another teammate enough context to support your work when you’re away.
Within the first six months, you’ll:
- Demonstrate measurable improvement in a core workflow, such as fewer missed handoffs, faster campaign delivery, fresher data, or less manual effort.
- Turn recurring operational requests into reusable processes.
- Show that the people your workflows serve are using them successfully, and improve what isn’t working.
Within the first twelve months, you’ll:
- Independently deliver projects across systems within your areas of ownership.
- Have a track record of reliable workflows, useful automation, and improvements that make GTM teams more effective.
- Help shape the next priorities using evidence from users, operational performance, and customer needs.
- Be developing deeper expertise and taking on progressively more complex work.
WHAT WE OFFER:
- Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- 10-year window to exercise vested equity options
- A fully remote environment designed around autonomy and flexibility
- 4-5 weeks of flexible time off annually
- Paid desk at a co-working space
- Workspace budget and continuous learning stipend
INTERVIEWING AT REVENUECAT
Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed.
MORE ON HOW WE WORK:
- How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21
- The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/
- How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/
- What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21
- What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21
Что нужно уметь/знать:
— Опыт в Payments / FinTech / Payment Operations будет преимуществом;
— Понимание базовых платежных метрик: conversion, success rate, turnover, fees и другие операционные показатели;
— Уверенная работа с Google Sheets / Excel и большими объёмами данных;
— Умение самостоятельно разбираться в новых платежных процессах и находить причины операционных проблем;
— Внимательность к цифрам, деталям и изменениям в платежных показателях;
— Умение структурированно описывать проблемы и ставить задачи технической команде;
— Системность и способность одновременно контролировать несколько платежных процессов;
— Английский язык на уровне, достаточном для работы с документацией и коммуникации с контрагентами.
Что делать:
— Ежедневно контролировать работу P2P и OnRamp платежных методов;
— Мониторить ошибки, отклонения и инциденты, проводить первичную диагностику и эскалировать проблемы;
— Анализировать оборот, количество транзакций, конверсию, success rate, средний чек и другие операционные показатели;
— Готовить регулярную отчётность и аналитику по эффективности платежных решений;
— Взаимодействовать с внешними контрагентами и командами, отвечающими за работу P2P-методов;
— Контролировать доступность платежных методов, реквизитов, лимитов, балансов и других операционных параметров;
— Проводить финансовые и операционные сверки с контрагентами;
— Вести внутренние реестры, статусы и документацию по платежным решениям;
— Собирать информацию о проблемах и формировать понятные задачи для технической команды;
— Сопровождать разработку: уточнять требования, контролировать статусы и проводить первичную проверку результатов;
— Участвовать в тестировании и запуске новых P2P, OnRamp и других альтернативных платежных решений;
— Поддерживать актуальными инструкции и документацию по работе с платежными методами;
— Проводить операционные исследования и выполнять задачи по запросу OnRamp & Dealers Lead.
Условия:
— Полностью удалённая работа;
— Гибкий график с привязкой к CET;
— Фиксированную часть + бонус за результат;
Задачи:
— Управление инфраструктурой серверов MT4/MT5.
Требования:
— Опыт работы 5+ лет в управлении серверной инфраструктурой MT4/MT5.
Условия:
— Работа в офисе в Лимассоле, Кипр.
— Годовая зарплата от 65 000 до 90 000 евро брутто.
Если заинтересованы, можно отправить сообщение напрямую или откликнуться по адресу jobs@ugrow.com.cy.
FFINWAY Securities LTD, functioning as the operational branch of TFOS, seeks a meticulous and proactive Securities Operations Officer to join their Cyprus team. The role involves managing both exchange-traded and OTC securities transactions, ensuring precise processing and reconciliation of operational tasks. Additionally, the officer will play a part in enhancing and automating business workflows. Candidates must possess strong analytical abilities, keen attention to detail, and be capable of thriving in a dynamic financial services setting.
Location: San Francisco Bay Area, USA
Workplace: Hybrid
Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
About the Role
Operating Principals are Higgsfield’s general problem solvers. They work directly with the CEO and senior executives on the company’s key initiatives — owning several projects at a time, with no fixed lane: a new market this month, a broken process or a stalled product launch the next. The job is to take an undefined problem from zero to a working outcome, hand it off, and move to the next one.
What You’ll Be Doing
- Identifying new growth and revenue opportunities across products, markets, and partners.
- Building and optimising processes that can scale with a company growing this fast.
- Leading and executing priority company initiatives end to end — analysis, decision, execution, follow-through.
- Pulling engineering, product, growth, and partnerships into one plan and unblocking whatever stalls.
- Preparing the numbers, models, and one-pagers behind leadership, board, and investor decisions.
Scope
- Based in San Francisco, with regular trips to Almaty and travel to partners and markets as projects require.
- Direct access to the CEO; high ownership, minimal process — no team underneath, no playbook.
What You’ll Need
- A degree from a top-tier university — ideally STEM or another highly quantitative field.
- A track record of outstanding achievement in several different areas — olympiads, case competitions, elite scholarships, building something that worked.
- 3–5 years of experience, including at least 2 years in a top-tier strategy consultancy, investment bank / PE, Big Tech, or a fast-growing global technology company.
- Experience working abroad, as an expat, or inside a global organisation as a non-native speaker.
- A solid track record of taking ownership and leading complex projects end to end.
- The ability to break complex problems into smaller, actionable ones and enjoy working with data.
- Writing and presenting at a level that goes straight to the board or a Fortune 500 partner without editing.
- Natural curiosity, speed, and a will to make an impact.
- Right to work in the US; based in San Francisco or ready to relocate.
Nice to Have
- A chief-of-staff, founder’s-office, or BizOps stint after consulting / banking.
- Hands-on experience with SQL, Python, or Gen AI tooling.
- Background in AI, consumer tech, or media.
Screening / Interview Topics
- Hardest Problem Owned – an ambiguous project taken from zero to outcome, and what the candidate personally did
- Cross-Functional Delivery – moving engineering, product, and business teams without formal authority
- Analytical Depth – building and defending a model or business case under time pressure
- Executive Communication – a board deck, investor update, or CEO memo they wrote themselves
- Pace & Ambiguity – handling a priority flip mid-project
What We Offer
- Competitive base salary in USD, based on your experience, skills, and the scope of the role.
- Equity participation through the company’s stock option program, giving you the opportunity to share in Higgsfield’s long-term growth.
- A highly collaborative, fast-paced environment where you can work directly with experienced leaders and have a meaningful impact on the product and company.
- Opportunities for professional growth, ownership, and career development as the company scales.
- Company-provided equipment, meals, transportation, or other office benefits.
Задачи:
— Управлять финансовым и административным контуром: бюджеты, отчётность, аудиты.
— Координировать юридические вопросы, договоры и работу с контрагентами.
— Выстраивать процессы и контролировать риски.
— Освободить фаундера от операционной рутины, чтобы он мог сосредоточиться на продукте и развитии бизнеса.
Требования:
— Опыт в стартапах или небольших международных компаниях.
— Сильный ownership.
— Финансовая грамотность.
— Умение наводить порядок без лишней бюрократии.
— Русский и английский языки — обязательно.
— Проживание на Кипре или готовность к релокации.
— Любовь к играм и интерес к игровой индустрии — must have.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Berlin, Germany
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is looking for a Senior Software Engineer (Front-end-leaning) to join our Operations Foundations team. The team sits within the DoorDash Client and AI Development group and is responsible for the foundation that hundreds of engineers across Wolt, DoorDash, and Deliveroo rely on to build internal operations tools. Our platform hosts 250+ micro-frontends (MFEs) used to operate every part of the business.
Our team is focused on building a scalable, reliable, and high-quality internal tooling platform that supports Wolt, DoorDash, and Deliveroo’s operations and business.
The team plays an important role in improving how engineers build, test, and ship software across the organization, with a strong emphasis on reusable libraries, micro-frontend architecture, and agentic development: building the platform where AI agents can take changes from task to merged PR safely and reliably without lowering the quality bar.
Currently, we are focused on unifying our frontend platforms, evolving shared components and library development, improving developer productivity, and enabling teams to deliver more independently through better architecture and tooling.
It’s an exciting time to join because the team has strong ownership and a broad technical impact.
We’re looking for a Senior Software Engineer who can take ownership of complex technical initiatives across both frontend and sometimes backend and infra domains. In this role, you’ll work primarily with TypeScript, React, Node.js, CI/CD pipelines (GitHub Actions, Buildkite), and MFE architecture to build scalable, maintainable solutions that support multiple product teams and business areas.
Success in this role means becoming a trusted technical owner who consistently delivers reliable solutions and helps the team execute more effectively. Six months into the role, we’d expect you to be independently leading technical initiatives and contributing meaningfully to architecture and delivery planning.
This role offers the opportunity to solve challenging engineering problems with visible impact across the business. It’s especially exciting for someone who enjoys combining product engineering with platform thinking, improving developer workflows, and building systems that scale across teams and domains.
What you’ll be doing
Owning the Foundation:
the runtime, build, deployment, and developer experience that 250+ MFEs and hundreds of engineers depend on every day.
Evolving Our Micro-Frontend Architecture
: improve composition, isolation, and shared dependency strategies so feature teams can move fast.
Product and Planning:
Independently drive projects from idea to production: breaking down ambiguous problems into clear technical plans, estimating delivery, identifying risks early, and delivering high-quality solutions in a timely manner.
Supporting Engineering Excellence
: Champion best practices, raise the bar for code quality, and turn lessons learned into platform improvements.
Long-Term Thinking:
Balance short-term feature unblockers with the long-term health, security, and maintainability of the platform.
Agentic Development:
Build the foundations that let AI agents work autonomously on our platform, including agent instructions, reusable skills, tool integrations, guardrails, and the automated checks that make agent-authored changes safe to ship.
AI Fluency:
Work agent-first in your own day-to-day: delegate implementation to agents, and focus your judgment on direction, architecture, and verifying outcomes.
📍This role can be based in our
Berlin
tech hub. Read more about our hybrid setup
here
.
Feel free to check out the
Wolt Tech Blog
for more insight into our culture and technology.
Our humble expectations
Proven expertise in building production frontend applications using TypeScript and React.
Solid backend knowledge, comfortable owning and operating Node.js services that support frontend infrastructure.
Strong knowledge of frontend build tools, bundlers, and module systems, and the ability to evolve them as the platform grows.
Track record of diagnosing and resolving complex performance, reliability, or DX issues in large frontend codebases.
Experience driving technical initiatives across multiple engineering teams and stakeholders.
Strong stakeholder management skills: aligning priorities, managing expectations, and communicating trade-offs clearly with partner teams and leadership.
Strong communication skills and a collaborative, platform-mindset approach to working with feature teams.
Strong documentation skills, including experience writing RFCs or ADRs.
Nice to Haves
Experience with micro-frontend architecture.
Frontend platform engineering experience.
Experience building shared component libraries used by many product teams.
Hands-on experience with CI/CD pipelines, deployment processes, and cloud infrastructure for frontend workloads.
Experience or interest in observability and reliability (SRE).
Experience building tooling or workflows for autonomous AI coding agents (e.g., agent instructions, skills, MCP servers, or evaluating agent-generated code).
What’s in it for you
Impact:
Build and shape the platform that thousands of people depend on.
Scale:
Work on real platform problems behind 250+ MFEs with hundreds of monthly contributors.
Collaboration:
Partner with talented engineers, designers, and operators across companies to make their daily work faster and better.
Growth:
Take on deep technical challenges across frontend architecture, agentic development, DX, and improving engineering efficiency.
Culture:
Be part of a diverse, open-minded team that values creativity, autonomy, and continuous learning.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Задачи:
— Оперативное управление объектами дата-центра AI
— Обеспечение бесперебойной работы и поддержание uptime
— Управление инцидентами
— Создание масштабируемых операций на площадке
Требования:
— Знание liquid cooling, BMS, datacenter maintenance, root-cause analysis, PDU, DCIM, LOTO, switchgear, CDU, NFPA 70E, UPS, vendor management, electrical distribution
— Опыт работы с Python
— Навыки управления инцидентами и change management
— Знание busway
Условия:
— Работа в офисе в Сан-Хосе
— Зарплата от $150,000 до $250,000 в год
Location: Toronto; Ottawa; Montreal
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Role Summary
We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution.
A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration.
The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes.
Key Responsibilities
- Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
- Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
- Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
- Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
- Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
- Establish standards for data entry, documentation, and operational hygiene.
- Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
- Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
- Develop and maintain process documentation, workflows, and operational playbooks.
- Help establish clear ownership, SLAs, and operating standards across the workflow.
- Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.
Qualifications
- 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
- Experience working with CRM and business operations systems.
- Strong analytical and organizational skills with exceptional attention to detail.
- Comfortable working across multiple teams and managing processes with numerous stakeholders.
- Strong skills in building automations and working with multiple AI tools
- Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
- Strong written and verbal communication skills.
- Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work
- Experience with data reporting, dashboards, or business intelligence tools is an asset.
WORKING LOCATION:
This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Задачи:
— Вести живые демонстрации продукта для потенциальных клиентов и поддерживать коммерческие усилия в Испании.
— Разрабатывать и адаптировать рабочие процессы и шаблоны для различных рынков и крупных клиентов.
— Сотрудничать с командами продукта, инженерии и коммерции для обеспечения плавного внедрения и интеграции рабочих процессов.
— Представлять Tandem на международных конференциях, семинарах и мероприятиях для клиентов.
— Руководить процессом адаптации, обучения и ежедневной поддержки клиницистов.
— Решать проблемы, чтобы клиницисты получали максимальную пользу от Tandem.
— Создавать шаблоны и подсказки, способствуя развитию AI-ассистента Tandem.
— Управлять инцидентами клинической безопасности и оптимизировать внутренние операции для безопасного масштабирования.
Требования:
— Клинический опыт в здравоохранении, желательно врач (например, общая практика, больница, частная практика).
— Опыт работы в консалтинге, корпоративной среде или стартапах.
— Интерес к технологиям, AI и их потенциалу для трансформации ухода.
— Сильные коммуникативные навыки — комфортно общаться с руководителями, инженерами и клиницистами.
— Организационные способности и процессно-ориентированное мышление.
— Ответственность, любознательность и инициативность в быстром темпе.
— Готовность к командировкам до 25% и работе в критические моменты.
— Свободное владение английским и испанским языками.
Преимущества:
— Опыт работы с prompting или большими языковыми моделями (LLM).
— Опыт в healthtech или SaaS.
— Знание европейских норм клинической безопасности или цифрового здравоохранения.
— Опыт реализации проектов или внедрения для клиентов.
Условия:
— Полная занятость, постоянная позиция.
— Регулярное присутствие в офисе в Мадриде.
— Возможны командировки в Стокгольм и по стране.
Контакт и отклик:
Откликаться через https://thehub.io/jobs/6ad2166a26ebc44c3f0d306c?utm_campaign=student_groups
УдалённоToronto; Ottawa; Montreal; We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
Все вакансии в одном месте — страница 3 · Job Hunters
