Задачи:
— Определять цены покупки и продажи игровых предметов, строить и развивать систему ценообразования.
— Решать, на каких предметах делать фокус, учитывая маржу, ликвидность и срок продажи.
— Устанавливать лимиты по позициям, следить за оборачиваемостью и правилами выхода из неликвида.
— Оценивать объём и динамику спроса, отслеживать цены конкурентов и разницу между площадками.
— Собирать данные через API и парсинг, настраивать базовые дашборды и метрики P&L.
— Формировать гипотезы, проверять их на реальных деньгах и со временем собрать команду.
Требования:
— Опыт от 5 лет в аналитике, pricing, трейдинге или риск-менеджменте.
— Опыт решений, которые напрямую влияли на выручку, маржу или P&L.
— Уверенные знания SQL и Python.
— Практическое применение теории вероятностей и статистики: распределения, матожидание, дисперсия, доверительные интервалы, работа с выбросами.
— Опыт работы с регрессиями и временными рядами.
— Опыт оценки эластичности спроса и проверки ценовых решений, включая A/B-тесты.
— Опыт расчёта юнит-экономики, EV и риска на позицию.
— Умение работать с неполными и грязными данными.
— Самостоятельность в постановке задач и аргументированное отстаивание решений.
— Успешное внедрение AI инструментов в работу.
Будет плюсом:
— Опыт в сферах Crypto или NFT, Betting, Trading, Game marketplaces или Game Monetization.
— Личный опыт торговли игровыми предметами и валютой, криптой или другими активами.
— Понимание игровых экономик и рынков внутриигровых ценностей.
Условия:
— Удалённая работа.
— Возможность оплаты в разной валюте через payroll систему.
— Прямое влияние на бизнес и его финансовые показатели.
— Бонусы при достижении KPI.
Location: São Paulo, Brazil
About the role:
We are currently hiring Creative Strategists to manage the creative production process for our portfolio of brands at Advantage HQ. As a Creative Strategist, you will be responsible for managing the entire video production and iteration process end-to-end, from concept to scriptwriting to live testing on TikTok, Facebook, Instagram, YouTube and Google Ads.
Creative Strategists are the storytellers behind each video ad. This person is creative and analytical: they must be able to communicate a clear message through short form video and determine the best ways to vary content for different audiences. They will utilize both video and written language to craft compelling stories out of raw footage. They work alongside content creators and video editors but should have a demonstrated proficiency with visual communication and pacing.
About us:
Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:
• A creator marketplace managing over 80,000 influencer partnerships monthly
• An AI-powered platform to streamline discovery, outreach, and whitelisting
• Proven playbooks in influencer marketing, paid media, performance creative, and CRO
We’re trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners.
Responsibilities:
You will create performance ads that convert to client revenue growth by:
Utilizing data, research, and creative insights to formulate effective creative strategy
Analyzing data in platforms like Atria, Meta Ads Manager and TikTok Ads Manager
Performing consumer, product, and competitor research using basic tools/resources
Collaborating with Post-Production, Production, and your Creative Strategy Lead to produce videos
Writing scripts and copy for video, static image ads, email campaigns.
Ensuring visuals match creative strategy outlined for the ad
Giving feedback that aligns to the creative strategy of the ad
Executing on feedback given by your Creative Strategy Lead
Analyzing the results of creative tests and utilizing this analysis to iterate
With oversight from your Creative Strategy Lead, responsible for weekly strategic account planning
Identifying top-performing concepts within accounts using data and creative analysis
Identifying effective concepts/trends in the social media ecosystem
Required Skills And Qualifications:
5+ years of relevant experience
Paid social or Direct Response experience (work/writing samples are a big plus)
Able to learn from training/examples and quickly execute new skills
Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly and persuasively
Analytical mindset with the ability to interpret data, draw actionable insights, and make data-driven decisions
Strong project management skills, with the capacity to manage multiple projects, meet deadlines, and adapt to changing priorities
Strong understanding of social media (frequent user of at least one of these platforms: Instagram, TikTok, Facebook)
Experience with FB Ads Manager, and/or experience with other ad platforms including TikTok, Youtube, Snapchat
Able to work comfortably across Google Suite (Gmail, Docs, Sheets, Slides)
Ability to thrive in a fast-paced, deadline-driven work environment and adapt to evolving industry trends and best practices
Additional details:
This is a full-time, remote position
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for an IT Systems Administrator, who is also a genuine Atlassian specialist. You will be the go-to expert for Jira and the wider Atlassian suite, owning its configuration, governance and continuous improvement. You will also be a hands-on member of the IT team, picking up day-to-day support and a mix of general IT projects as needed.
Roughly 50-60% of your time will be spent on Atlassian administration and optimisation, with the remainder on general IT support and operations.
WHAT YOU'LL DO
ATLASSIAN / JIRA ADMINISTRATION (PRIMARY FOCUS)
- Act as subject matter expert and system owner for Jira (Software, Work Management and/or Service Management) and Confluence, and where applicable Bitbucket, Trello and Jira Product Discovery
- Design, build and maintain projects, workflows, issue types, custom fields, screens, permission schemes and notification schemes
- Manage user provisioning, groups, roles, licences and access controls, including SSO/SCIM integration
- Build and maintain automation rules, dashboards, filters and reports to support teams across the business
- Partner with stakeholders (Engineering, HR, Finance, Operations, etc.) to translate process requirements into effective Jira configurations
- Maintain governance and best practice: naming conventions, configuration standards, and clean-up of unused projects, fields and workflows
- Manage marketplace apps and integrations (e.g. Slack, Microsoft Teams, GitHub/GitLab, Okta/Entra ID), including vendor and renewal coordination
- Plan and execute upgrades, migrations (Cloud/Data Center) and consolidation work, with appropriate testing and change communication
- Create documentation, training materials and guidance for end users, and run onboarding or "office hours" sessions
- Monitor performance, audit logs and security settings, and keep the platform compliant with company policy
GENERAL IT SUPPORT AND OPERATIONS
- Provide first and second-line support for hardware, software, accounts and access issues
- Onboard and offboard staff: set up accounts, devices and licences
- Administer core business tools such as Microsoft 365 / Google Workspace, identity and MDM platforms, and collaboration tools
- Support endpoint management (Windows, macOS, mobile) including imaging, patching and asset tracking
- Assist with network, printer, meeting room and AV support where required
- Contribute to IT projects, vendor management, procurement and documentation
- Follow and help improve IT security practices (MFA, access reviews, device compliance)
WHAT WE'RE LOOKING FOR
ESSENTIAL SKILLS AND EXPERIENCE
- Proven experience (typically [3+] years) administering Jira in a production environment, with a track record of designing and managing workflows, schemes and automation
- Strong working knowledge of Confluence and wider Atlassian tooling
- Solid understanding of Jira admin concepts: project configuration, permission and notification schemes, JQL, global vs project-level administration
- Experience in a general IT, helpdesk or systems administration role
- Working knowledge of identity and access management (e.g. Entra ID, Okta, Google Workspace) and SSO concepts
- Strong troubleshooting skills and the ability to prioritise competing demands
- Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues and gather requirements from stakeholders
- Comfortable working independently and taking ownership
DESIRABLE
- Atlassian certification(s), e.g. ACP-120 (Jira Administration), ACP-620 (Cloud Administration) or similar
- Experience with Jira Service Management, ITSM processes (ITIL) or Assets/Insight
- Experience with Atlassian Cloud and/or Data Center migrations
- Familiarity with the Atlassian REST API, ScriptRunner or light scripting (Python, PowerShell, Bash)
- Experience with MDM tools (Intune, Jumpcloud) and SaaS administration
- Exposure to Agile ways of working (Scrum, Kanban)
- Understanding of security and compliance frameworks (ISO 27001, SOC 2)
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Manila, Philippines
Who We Are
Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary technology, including:
A creator marketplace managing over 80,000 influencer partnerships monthly
An AI-powered platform to streamline discovery, outreach, and whitelisting
Proven playbooks across influencer marketing, paid media, performance creative, and conversion optimization
We partner with over 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 185+ operators, analysts, strategists, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners.
As we continue to scale, we're looking for an exceptional operator to build the systems, accountability, and execution engine that will power the next chapter of our company.
The Role
We are looking for a
Senior Talent Acquisition Specialist
to help build exceptional teams that fuel the growth of Advantage HQ.
This is not a traditional recruiter role.This is a strategic talent acquisition role.
Your mission is simple: identify, engage, and hire exceptional talent while creating an outstanding candidate experience that strengthens our employer brand.
As a Senior Talent Acquisition Specialist, you will own the end-to-end hiring process for key positions across the business. You'll partner closely with hiring managers, proactively source top talent, build high-quality talent pipelines, and ensure we consistently hire people who raise the bar.
You'll be expected to think beyond filling open roles. You'll continuously improve recruiting processes, leverage AI and automation, provide market insights, and help shape the way Advantage HQ attracts world-class talent.
Success in this role means we hire exceptional people faster, candidates have an outstanding experience, hiring managers trust Talent Acquisition as a strategic partner, and our talent pipeline supports the company's continued growth.
What You Will Own
Full-Cycle Recruitment
Own the end-to-end recruitment process across multiple business functions.
Manage sourcing, screening, interviewing, offer management, and hiring coordination.
Deliver an exceptional candidate experience from first contact through onboarding.
Ensure every hiring process is professional, efficient, and aligned with our company values.
Strategic Talent Sourcing
Proactively source high-quality candidates using LinkedIn Recruiter, referrals, networking, Boolean search, talent communities, and other sourcing channels.
Build and maintain strong pipelines for both active and future hiring needs.
Develop creative sourcing strategies for difficult-to-fill and niche positions.
Leverage AI sourcing tools and automation to increase recruiter productivity.
Hiring Manager Partnership
Act as a trusted advisor to hiring managers throughout the recruitment process.
Conduct intake meetings to understand role requirements, success profiles, and hiring priorities.
Provide recommendations on hiring strategy, compensation benchmarking, and market availability.
Keep stakeholders informed through consistent communication and recruiting updates.
Candidate Assessment
Conduct structured interviews that evaluate both technical capability and cultural alignment.
Assess candidates for competency, ownership, communication, problem-solving, and long-term potential.
Present well-qualified candidates with clear interview summaries and hiring recommendations.
Ensure fair, consistent, and data-driven hiring decisions.
Talent Pipeline & Employer Branding
Continuously build relationships with high-performing professionals even before positions become available.
Represent Advantage HQ professionally across LinkedIn and other talent communities.
Help strengthen our employer brand through exceptional candidate engagement.
Support initiatives that improve our reputation as an employer of choice.
Recruitment Operations
Maintain accurate recruiting data within the Applicant Tracking System (ATS).
Track recruitment KPIs including:
Time to Fill
Time to Hire
Offer Acceptance Rate
Candidate Pipeline Health
Interview-to-Offer Ratio
Source Effectiveness
Hiring Manager Satisfaction
Identify opportunities to improve recruiting efficiency through data and process improvements.
Support continuous improvement of recruitment SOPs, interview scorecards, and hiring workflows.
Continuous Improvement
Stay informed about hiring trends, recruitment technology, AI tools, and labor market insights.
Recommend improvements that increase hiring quality, speed, and efficiency.
Share recruiting best practices with the Talent Acquisition team.
Contribute to building a world-class recruiting function as the company continues to scale.
What We Are Looking For
5+ years of full-cycle recruiting experience, preferably within high-growth startups, agencies, or remote-first organizations.
Proven success recruiting for technical, marketing, operations, creative, sales, and leadership roles.
Strong sourcing expertise using LinkedIn Recruiter, Boolean search, networking, referrals, and direct outreach.
Excellent interviewing and candidate assessment skills.
Experience managing multiple concurrent requisitions while maintaining a high-quality candidate experience.
Strong stakeholder management and communication skills.
Comfortable working in a fast-paced, high-growth environment with changing priorities.
Highly organized with exceptional attention to detail.
Strong analytical mindset with experience using recruiting metrics to drive decisions.
Self-starter who takes ownership and consistently delivers results.
Ideal Experience
Experience recruiting globally across multiple regions and time zones.
Experience hiring remote team members
Experience using JazzHR, Greenhouse, Lever, Ashby, or similar ATS platforms.
Experience using LinkedIn Recruiter and advanced Boolean sourcing techniques.
Experience implementing AI recruiting tools and workflow automation.
Experience supporting rapid organizational growth.
Experience recruiting passive candidates for highly specialized roles.
Familiarity with structured interviewing and competency-based hiring methodologies.
You Will Probably Love This Role If...
You genuinely enjoy finding exceptional people others can't.
You believe recruiting is about building relationships, not simply filling vacancies.
You enjoy solving difficult hiring challenges through creativity and persistence.
You thrive in fast-moving environments where priorities evolve quickly.
You naturally take ownership and don't wait to be told what to do.
You enjoy partnering with leaders to build high-performing teams.
You care deeply about creating an outstanding candidate experience.
You get satisfaction from helping people find careers where they can do their best work.
Location: Bacolod, Philippines
Who We Are
Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary technology, including:
A creator marketplace managing over 80,000 influencer partnerships monthly
An AI-powered platform to streamline discovery, outreach, and whitelisting
Proven playbooks across influencer marketing, paid media, performance creative, and conversion optimization
We partner with over 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 185+ operators, analysts, strategists, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners.
As we continue to scale, we're looking for an exceptional operator to build the systems, accountability, and execution engine that will power the next chapter of our company.
The Role
We are looking for a
Senior Talent Acquisition Specialist
to help build exceptional teams that fuel the growth of Advantage HQ.
This is not a traditional recruiter role.This is a strategic talent acquisition role.
Your mission is simple: identify, engage, and hire exceptional talent while creating an outstanding candidate experience that strengthens our employer brand.
As a Senior Talent Acquisition Specialist, you will own the end-to-end hiring process for key positions across the business. You'll partner closely with hiring managers, proactively source top talent, build high-quality talent pipelines, and ensure we consistently hire people who raise the bar.
You'll be expected to think beyond filling open roles. You'll continuously improve recruiting processes, leverage AI and automation, provide market insights, and help shape the way Advantage HQ attracts world-class talent.
Success in this role means we hire exceptional people faster, candidates have an outstanding experience, hiring managers trust Talent Acquisition as a strategic partner, and our talent pipeline supports the company's continued growth.
What You Will Own
Full-Cycle Recruitment
Own the end-to-end recruitment process across multiple business functions.
Manage sourcing, screening, interviewing, offer management, and hiring coordination.
Deliver an exceptional candidate experience from first contact through onboarding.
Ensure every hiring process is professional, efficient, and aligned with our company values.
Strategic Talent Sourcing
Proactively source high-quality candidates using LinkedIn Recruiter, referrals, networking, Boolean search, talent communities, and other sourcing channels.
Build and maintain strong pipelines for both active and future hiring needs.
Develop creative sourcing strategies for difficult-to-fill and niche positions.
Leverage AI sourcing tools and automation to increase recruiter productivity.
Hiring Manager Partnership
Act as a trusted advisor to hiring managers throughout the recruitment process.
Conduct intake meetings to understand role requirements, success profiles, and hiring priorities.
Provide recommendations on hiring strategy, compensation benchmarking, and market availability.
Keep stakeholders informed through consistent communication and recruiting updates.
Candidate Assessment
Conduct structured interviews that evaluate both technical capability and cultural alignment.
Assess candidates for competency, ownership, communication, problem-solving, and long-term potential.
Present well-qualified candidates with clear interview summaries and hiring recommendations.
Ensure fair, consistent, and data-driven hiring decisions.
Talent Pipeline & Employer Branding
Continuously build relationships with high-performing professionals even before positions become available.
Represent Advantage HQ professionally across LinkedIn and other talent communities.
Help strengthen our employer brand through exceptional candidate engagement.
Support initiatives that improve our reputation as an employer of choice.
Recruitment Operations
Maintain accurate recruiting data within the Applicant Tracking System (ATS).
Track recruitment KPIs including:
Time to Fill
Time to Hire
Offer Acceptance Rate
Candidate Pipeline Health
Interview-to-Offer Ratio
Source Effectiveness
Hiring Manager Satisfaction
Identify opportunities to improve recruiting efficiency through data and process improvements.
Support continuous improvement of recruitment SOPs, interview scorecards, and hiring workflows.
Continuous Improvement
Stay informed about hiring trends, recruitment technology, AI tools, and labor market insights.
Recommend improvements that increase hiring quality, speed, and efficiency.
Share recruiting best practices with the Talent Acquisition team.
Contribute to building a world-class recruiting function as the company continues to scale.
What We Are Looking For
5+ years of full-cycle recruiting experience, preferably within high-growth startups, agencies, or remote-first organizations.
Proven success recruiting for technical, marketing, operations, creative, sales, and leadership roles.
Strong sourcing expertise using LinkedIn Recruiter, Boolean search, networking, referrals, and direct outreach.
Excellent interviewing and candidate assessment skills.
Experience managing multiple concurrent requisitions while maintaining a high-quality candidate experience.
Strong stakeholder management and communication skills.
Comfortable working in a fast-paced, high-growth environment with changing priorities.
Highly organized with exceptional attention to detail.
Strong analytical mindset with experience using recruiting metrics to drive decisions.
Self-starter who takes ownership and consistently delivers results.
Ideal Experience
Experience recruiting globally across multiple regions and time zones.
Experience hiring remote team members
Experience using JazzHR, Greenhouse, Lever, Ashby, or similar ATS platforms.
Experience using LinkedIn Recruiter and advanced Boolean sourcing techniques.
Experience implementing AI recruiting tools and workflow automation.
Experience supporting rapid organizational growth.
Experience recruiting passive candidates for highly specialized roles.
Familiarity with structured interviewing and competency-based hiring methodologies.
You Will Probably Love This Role If...
You genuinely enjoy finding exceptional people others can't.
You believe recruiting is about building relationships, not simply filling vacancies.
You enjoy solving difficult hiring challenges through creativity and persistence.
You thrive in fast-moving environments where priorities evolve quickly.
You naturally take ownership and don't wait to be told what to do.
You enjoy partnering with leaders to build high-performing teams.
You care deeply about creating an outstanding candidate experience.
You get satisfaction from helping people find careers where they can do their best work.
Responsibilities:
— Develop and execute the People strategy aligned with business priorities
— Advise the CEO, leadership team and investors on organizational design, workforce planning and change management
— Lead Talent Acquisition, improve hiring quality and speed, and develop employer branding
— Own compensation and benefits, including salary structures, grading, benchmarking and incentive schemes
— Manage performance reviews, leadership development and L&D initiatives
— Drive employee engagement, culture and employee experience
— Oversee international HR operations, payroll, employment compliance and HR systems
— Build a lean, scalable HR function using technology and automation
— Manage the People budget and track key HR metrics
Requirements:
— 8+ years of HR experience, including 3+ years leading a People function in a company with 100+ employees
— Experience in a scale-up or investor-backed business undergoing change
— Strong knowledge of international employment, including remote workers, contractors and EOR
— Experience restructuring or improving HR teams and developing team accountability
— Strong compensation and reward expertise, including grading, bonuses and retention plans
— Knowledge of HR systems and data protection
— Commercial mindset and ability to connect People decisions with business results
— Fluent English
— Nice to have: Experience in e-commerce, consumer brands, retail or marketplaces; M&A integration; experience in Central and Eastern Europe, especially Serbia.
Benefits:
— Strategic influence as part of the senior leadership team
— Hybrid work in Amsterdam or Belgrade with flexible hours
— 25 working days of paid vacation plus public holidays
— Health and wellbeing benefits
— Pension where applicable and an L&D budget
— Regular team events
Location: Berlin Office; Netherlands; Portugal; Poland; Denmark; United Kingdom; Spain; United States
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🌟 Your main goal will be to own and scale the end-to-end demand engine that turns our builder community and PLG motion into a high-performance pipeline engine for Mid-Market & Enterprise.
To do so, you’ll design and lead acquisition, activation, and expansion programs across all channels, backed by strong analytics, experimentation, and cross-functional collaboration.
PIPELINE CREATION & OWNERSHIP
- Drive pipeline creation targets across paid media, SEO, content, events, ABM, and partner/community co-marketing
- Define and manage full-funnel experiences from website/CRO to trial activation and enterprise nurture
- Build and run ABM programs for top accounts with AEs, SDRs, and SEs
EXPERIMENTATION & FUNNEL OPTIMIZATION
- Run a high-cadence experimentation program on messaging, pricing, conversion flows, and more
- Improve PQL to MQA to SAL conversion through clear stage definitions and sales alignment
- Instrument lifecycle journeys with onboarding, trial nurturing, and PQL warming
TEAM LEADERSHIP & OPERATING RHYTHM
- Act as a player-coach for a growing team of 2–4 FTEs and agencies, scaling to 6–8 in 12–18 months
- Set the operating cadence: weekly channel reviews, monthly pipeline councils, quarterly GTM planning
- Define hiring bar, regional coverage strategy, and role charters across demand functions
TECH STACK & PERFORMANCE MANAGEMENT
- Own the demand tech stack (HubSpot/Marketo, Segment, Clearbit/6sense, enrichment/routing) in collaboration with RevOps
- Establish guardrails for CAC payback, shutoff rules, and ROI discipline
- Forecast and report on performance across ROI, velocity, coverage, and funnel health
REQUIREMENTS
MUST-HAVES
- 📊 B2B Demand Gen leadership: You’ve owned pipeline targets in high-growth B2B SaaS, ideally for 8–12+ years
- 🧹 Data and attribution fluency: You’re confident navigating multi-touch attribution, forecasting, and CAC payback optimization
- 📊 Natural Collaborator: You're the best friend of Sales, and see GTM as "one team"
- 🌍 ABM + funnel strategy: You’ve built and scaled ABM programs and CRO experiments targeting Enterprise
- 👥 Player-coach leadership: You’ve hired, developed, and led high-performing demand teams and agencies
- ⚖️ Technical audience empathy: You know how to speak credibly to DevOps, IT, and SecOps buyers
NICE-TO-HAVES
- 🤝 Community-led or open-source GTM: You’ve worked in fair-code, freemium, or open-source environments
- 📈 Partner co-marketing: You’ve run successful campaigns with marketplaces or tech ecosystems
- ⚙️ Modern martech experience: You’ve worked hands-on with HubSpot/Marketo, 6sense, product usage signals, and warehouse-native reporting
- 🏛️ Field & event GTM: You’ve built and executed events strategies that convert in EU/US markets
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the team
This position will be part of the central CRM & Ops team, composed of 18+ specialists, dedicated to driving and executing global strategic initiatives to grow and retain our New Customer base. Collectively, the team is targeted on growing orders, expanding our subscriber base, improving engagement metrics to retain Deliveroo customers. Serving as the voice of the customer, the CRM & Ops team does this by enhancing personalised user experiences, activating best-in-class campaigns, and putting relevancy at the heart of everything.
The Role
As a Marketing Manager within the Lifecycle CRM & Ops team you are the voice of Deliveroo when speaking with our customers across the globe. You'll operate under a hybrid work model, spending a minimum of three days a week at our London HQ.
Reporting into the Senior Marketing Manager on the New Customer squad, and working closely with stakeholders across Product, Engineering, Global CRM, Marketing Promotions, and Data Science, You’ll be a technical, commercially minded CRM marketer who is hands-on in the tooling: building Lifecycle journeys, setting up experiments and audiences, and configuring promotions and in-app merchandising. You’ll have end-to-end ownership of the New Customer Lifecycle, from journey design and build through to measurement and ROI. You’ll also use personalisation and AI to make journeys more relevant. Your primary focus will be on creating customer-centric journeys that are highly relevant, using the right channels at the right time to deliver meaningful business impact, while working with local markets as you scale your initiatives internationally.
What you'll be doing
Collaborate with multiple stakeholders to support growing the new customer base by combining data-driven insights with CRM best practice to initiate and deliver programs internationally
Build and configure multi-channel journeys (email, push, in-app), including audience logic, triggers, testing and QA
Design and build multi-variant Lifecycle experiments
Create promotions for new customer acquisition and retention, ensuring accurate setup, targeting and tracking
Manage in-app merchandising placements, working with Product and Marketing Promotions
Deliver personalisation at scale, and test where AI can improve content and efficiency
Own operational delivery, optimisation, reporting of campaigns and weekly trading
Proactively monitor and report on campaigns to stakeholders & propose/manage changes and optimisations where necessary
Collaborate with the New Customer Lifecycle Manager and Marketing Promotions teams to develop the global CRM new customers lifecycle strategy
Collaborate with stakeholders on key projects to create and implement test strategies that optimises performance of new & existing campaigns
Be comfortable with data targeting, segmentation & analysis - pulling it, manipulating it and interpreting it, whilst using marketing technology to help achieve customer touchpoints faster and more efficiently than ever before
Drive innovative ideas and solutions in response to business and customer needs
Provide regular communication with stakeholders, such as the central marketing team, product and engineering teams and local markets, to ensure workloads & deadlines are managed efficiently (we love Slack channels for everything)
Conduct post campaign reporting, pulling out the most interesting lessons and using these to guide your future ideas
Requirements
Bachelor's Degree (Marketing or Business preferred) or strong relevant experience
A minimum of 3+ years CRM experience
Can work in a fast-paced environment and prioritise workload
Attention to detail and campaign deadlines are adhered to, maintaining high standards of accuracy
Highly computer literate with:
HTML familiarity (ability to understand where changes need to be made)
Liquid logic
Technical knowledge in CRM automation development
Good communication skills and ability to coordinate with multiple stakeholders groups
Data visualisation tools & reporting experience (Looker preferred)
CRM deployment experience (Braze or similar is a plus!)
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information..
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Abu Dhabi, United Arab Emirates
Workplace: hybrid
The Head of Supply is one of the key leadership roles in the vertical, owning supply performance across a large portfolio of markets and ensuring we can both run the current business efficiently and build the supply model required for future growth.
The role combines two core mandates:
Run the business: maintain a healthy marketplace, sufficient supply, efficient acquisition, strong courier economics, and consistent operational performance across markets.
Change the business: build new supply models, fleet structures, operating approaches, product capabilities, and scalable solutions required to support new products, monetisations streams, and business models.
This is a global ownership role with direct accountability for supply strategy, marketplace performance, economics, execution, and transformation.
Key Responsibilities
Marketplace Health
Own supply-demand balance by market, zone, and time of day based on marketplace efficiency inputs.
Maintain courier availability, utilisation, productivity, and overall marketplace health.
Own geographic coverage gaps, supply density, and market expansion readiness.
Build and maintain supply forecasting models with measurable accuracy targets.
Own SLA achievement, done rate, acceptance rate, and other critical supply-side marketplace metrics.
Identify structural marketplace issues early and drive corrective actions together with country teams and Product.
Supply Acquisition
Own the end-to-end courier acquisition funnel from awareness through activation and 1/3/10 completed deliveries.
Define and manage CAC targets, acquisition budgets, channel mix, and activation efficiency.
Run digital, referral, offline, partnership, and local acquisition programmes across markets.
Design scalable acquisition playbooks while adapting execution to local market realities.
Build and maintain a structured experimentation framework to continuously improve acquisition efficiency and activation quality.
Ensure acquisition is directly linked to marketplace demand rather than managed as an isolated growth function.
Supply Marketing
Own global courier positioning and the courier value proposition.
Define why couriers should choose, stay with, and prioritise our platform versus alternatives.
Drive supply performance marketing together with the central Marketing team.
Test and optimise creative, messaging, channels, and offers across acquisition and retention.
Define communication strategy for active, lapsing, and reactivated couriers.
Ensure courier communication supports both marketplace performance and long-term retention.
Budget & ROI Ownership
Own and allocate acquisition, incentive, referral, supply marketing, and other relevant supply budgets.
Define clear СAC, payback, ROI, and incremental impact frameworks for all supply investments.
Build quarterly and annual budget plans with scenarios and clear business assumptions.
Reallocate investment across markets based on performance, opportunity, and marketplace needs.
Hold country teams accountable for supply investment efficiency.
Ensure every material supply investment has a clear expected business outcome and measurable return.
Strategy
Author and own the global supply strategy, updated annually and reviewed quarterly.
Define how our supply model should evolve across different market maturity stages and business models.
Build the country prioritisations framework based on marketplace maturity, growth opportunity, economics, and strategic importance.
Lead quarterly and annual planning cycles, including OKR-setting with country teams.
Define the long-term evolution of courier, fleet, partner, and hybrid supply models.
Identify structural opportunities to improve supply quality, scalability, cost, and competitive advantage.
Ensure supply strategy supports new verticals, products, monetisation models, and future business growth.
Operations
Run weekly global supply business reviews with country teams.
Maintain a clear view of performance, key risks, priorities, and required actions across all markets.
Manage country escalations and unblock critical operational issues with speed.
Build scalable operating standards while preserving necessary local flexibility.
Drive cross-functional alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations.
Step into critical markets or projects when performance requires direct leadership intervention.
Build strong accountability across country teams for execution and results.
Product
Represent supply requirements in all relevant product roadmap decisions.
Own prioritisation of supply-side product needs based on business impact and marketplace performance.
Maintain and prioritise the supply product backlog together with Product.
Translate operational problems into scalable product solutions rather than permanent manual processes.
Coordinate experiment sequencing, pilots, rollout planning, and post-launch evaluation.
Ensure new products and business models have a viable supply operating model before scale.
Lead the supply side of major change initiatives including new fleet models, fulfilment models, courier tools, and marketplace mechanics.
Analytics
Own the supply performance framework across all markets.
Own supply dashboards, country scorecards, and management reporting.
Run regular funnel analysis, cohort analysis, marketplace diagnostics, and investment performance reviews.
Build forecasting, scenario planning, and capacity models required for business planning.
Track forecast accuracy and continuously improve planning quality.
Ensure decisions are based on clear data and comparable metrics across markets.
Move the organisation from reporting what happened to understanding why it happened and what needs to change.
Qualifications
7+ years in marketplace operations, supply growth, or platform scale.
Proven ownership of acquisition budgets ($1M+ annually).
Experience leading multi-country or global teams of 8+ people.
Track record of improving CAC and supply retention simultaneously.
Background in on-demand logistics, ride-hailing or food delivery preferred.
Advanced level of English proficiency.
The Head of Supply is not only responsible for managing the existing supply organisation. The expectation is to build a global supply engine that can scale with the business.
The person should be equally comfortable running marketplace performance today and redesigning the operating model for tomorrow - moving between country execution, economics, strategy, product, and complex transformation topics.
Success in this role means having the right supply, in the right place, at the right time and cost today, while continuously building a stronger and more scalable supply model for the future.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
Location: Paris, France
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Job Summary, Basic Purpose of the Role
The KYC/KYB Partner Onboarding Specialist is responsible for the end-to-end Know Your Customer / Know Your Business verification of retail partners in France, with a focus on large supermarket and grocery groups extending into non-food ranges. The role collects, reviews and validates corporate and identity documentation (contracts, KBIS or RNE registration extracts, powers of attorney, ultimate beneficial owners), makes sure each file is complete and compliant, and follows each partner through to final activation. The role works in close pairing with the Account Managers in charge of each brand, and with the compliance teams of the group. Success in this position requires deep knowledge of French company structures, rigorous attention to detail, a strong sense of compliance, and the ability to manage a high volume of files in a fast-paced environment.
Key Tasks and Responsibilities
Performing KYC (individual) and KYB (business) verification for a portfolio of partners and stores, in line with internal policies and AML/CFT regulatory requirements.
Collecting missing documents by contacting partners and franchisees, following the contact rules defined with each brand's Account Manager and Sales.
Coordinating daily with Account Managers and Sales on priorities, partner communication and escalations; reporting progress and blockers to the KYC/KYB lead.
Reviewing company documentation for completeness, validity and consistency: contracts, KBIS or RNE (INPI) registration extracts, identity documents, proof of bank details, and powers of attorney (POA).
Identifying legal representatives and Ultimate Beneficial Owners (UBO), including multi-layered ownership structures, and applying the relevant rules.
Contributing to the redaction of partners’ contracts,
Preparing and launching bulk contract generation for signature, ensuring the correct templates, signatories and email addresses are used.
Keeping Salesforce accurate and up to date, and flagging any data discrepancies
Maintaining trackers and dashboards in Google Sheets and Google Drive so that every validation is fully traceable and audit-ready.
Identifying and escalating compliance risks, inconsistencies or missing information to the relevant stakeholders.
Contributing to process improvement, templates, documentation and automation initiatives, and supporting audit-related requests when required.
Qualifications
Minimum of 2 years of hands-on experience in KYC/KYB, onboarding or compliance, ideally in a banking, payment, financial services or legal environment.
Expert knowledge of French company structures and legal forms (SAS, SARL, SA, SCI, holdings, franchise and group structures), including forms of legal representation.
Proven ability to read and analyse KBIS and RNE extracts, shareholder structures and powers of attorney, and to identify legal representatives and beneficial owners.
Solid understanding of AML/CFT regulation and customer due diligence requirements (e.g. AMLD, PSD2); a legal background (business law, banking law or compliance) is a strong advantage.
Strong command of Salesforce (or an equivalent CRM) for data entry, record maintenance and reporting.
Strong command of Google Workspace (Sheets, Drive, Docs, Gmail), including advanced spreadsheet use for tracking and data checks.
Fluent in French and professional proficiency in English; excellent oral and written communication with partners.
Very strong attention to detail, with a high degree of accuracy, reliability and accountability in a regulated process.
Excellent organizational and time management skills, with the ability to prioritize and track a large volume of files in parallel.
Ability to work independently, to escalate the right cases at the right time, and to collaborate effectively with sales and cross-functional teams.
Strong interpersonal skills, tact and diplomacy when dealing with large retail groups and franchisees.
Experience in merchant or partner onboarding, retail or large-group environments, or portfolio re-papering projects is an advantage.
Interest in process automation and AI-assisted tools is an advantage.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Cebu, Philippines
Who We Are
Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary technology, including:
A creator marketplace managing over 80,000 influencer partnerships monthly
An AI-powered platform to streamline discovery, outreach, and whitelisting
Proven playbooks across influencer marketing, paid media, performance creative, and conversion optimization
We partner with over 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 185+ operators, analysts, strategists, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners.
As we continue to scale, we're looking for an exceptional operator to build the systems, accountability, and execution engine that will power the next chapter of our company.
The Role
We are looking for a
Senior Talent Acquisition Specialist
to help build exceptional teams that fuel the growth of Advantage HQ.
This is not a traditional recruiter role.This is a strategic talent acquisition role.
Your mission is simple: identify, engage, and hire exceptional talent while creating an outstanding candidate experience that strengthens our employer brand.
As a Senior Talent Acquisition Specialist, you will own the end-to-end hiring process for key positions across the business. You'll partner closely with hiring managers, proactively source top talent, build high-quality talent pipelines, and ensure we consistently hire people who raise the bar.
You'll be expected to think beyond filling open roles. You'll continuously improve recruiting processes, leverage AI and automation, provide market insights, and help shape the way Advantage HQ attracts world-class talent.
Success in this role means we hire exceptional people faster, candidates have an outstanding experience, hiring managers trust Talent Acquisition as a strategic partner, and our talent pipeline supports the company's continued growth.
What You Will Own
Full-Cycle Recruitment
Own the end-to-end recruitment process across multiple business functions.
Manage sourcing, screening, interviewing, offer management, and hiring coordination.
Deliver an exceptional candidate experience from first contact through onboarding.
Ensure every hiring process is professional, efficient, and aligned with our company values.
Strategic Talent Sourcing
Proactively source high-quality candidates using LinkedIn Recruiter, referrals, networking, Boolean search, talent communities, and other sourcing channels.
Build and maintain strong pipelines for both active and future hiring needs.
Develop creative sourcing strategies for difficult-to-fill and niche positions.
Leverage AI sourcing tools and automation to increase recruiter productivity.
Hiring Manager Partnership
Act as a trusted advisor to hiring managers throughout the recruitment process.
Conduct intake meetings to understand role requirements, success profiles, and hiring priorities.
Provide recommendations on hiring strategy, compensation benchmarking, and market availability.
Keep stakeholders informed through consistent communication and recruiting updates.
Candidate Assessment
Conduct structured interviews that evaluate both technical capability and cultural alignment.
Assess candidates for competency, ownership, communication, problem-solving, and long-term potential.
Present well-qualified candidates with clear interview summaries and hiring recommendations.
Ensure fair, consistent, and data-driven hiring decisions.
Talent Pipeline & Employer Branding
Continuously build relationships with high-performing professionals even before positions become available.
Represent Advantage HQ professionally across LinkedIn and other talent communities.
Help strengthen our employer brand through exceptional candidate engagement.
Support initiatives that improve our reputation as an employer of choice.
Recruitment Operations
Maintain accurate recruiting data within the Applicant Tracking System (ATS).
Track recruitment KPIs including:
Time to Fill
Time to Hire
Offer Acceptance Rate
Candidate Pipeline Health
Interview-to-Offer Ratio
Source Effectiveness
Hiring Manager Satisfaction
Identify opportunities to improve recruiting efficiency through data and process improvements.
Support continuous improvement of recruitment SOPs, interview scorecards, and hiring workflows.
Continuous Improvement
Stay informed about hiring trends, recruitment technology, AI tools, and labor market insights.
Recommend improvements that increase hiring quality, speed, and efficiency.
Share recruiting best practices with the Talent Acquisition team.
Contribute to building a world-class recruiting function as the company continues to scale.
What We Are Looking For
5+ years of full-cycle recruiting experience, preferably within high-growth startups, agencies, or remote-first organizations.
Proven success recruiting for technical, marketing, operations, creative, sales, and leadership roles.
Strong sourcing expertise using LinkedIn Recruiter, Boolean search, networking, referrals, and direct outreach.
Excellent interviewing and candidate assessment skills.
Experience managing multiple concurrent requisitions while maintaining a high-quality candidate experience.
Strong stakeholder management and communication skills.
Comfortable working in a fast-paced, high-growth environment with changing priorities.
Highly organized with exceptional attention to detail.
Strong analytical mindset with experience using recruiting metrics to drive decisions.
Self-starter who takes ownership and consistently delivers results.
Ideal Experience
Experience recruiting globally across multiple regions and time zones.
Experience hiring remote team members
Experience using JazzHR, Greenhouse, Lever, Ashby, or similar ATS platforms.
Experience using LinkedIn Recruiter and advanced Boolean sourcing techniques.
Experience implementing AI recruiting tools and workflow automation.
Experience supporting rapid organizational growth.
Experience recruiting passive candidates for highly specialized roles.
Familiarity with structured interviewing and competency-based hiring methodologies.
You Will Probably Love This Role If...
You genuinely enjoy finding exceptional people others can't.
You believe recruiting is about building relationships, not simply filling vacancies.
You enjoy solving difficult hiring challenges through creativity and persistence.
You thrive in fast-moving environments where priorities evolve quickly.
You naturally take ownership and don't wait to be told what to do.
You enjoy partnering with leaders to build high-performing teams.
You care deeply about creating an outstanding candidate experience.
You get satisfaction from helping people find careers where they can do their best work.
Location: Mexico
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
About Incode
Incode is a Series B unicorn ($2 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.
The Impact You’ll Make
As a Talent Acquisition Partner at
Incode
Technologies,
you’ll
play a pivotal role in shaping the future of our company by
identifying
, engaging, and hiring world-class talent.
You’ll
partner closely with hiring managers to ensure each hire aligns with our mission to revolutionize identity verification. Your work will directly
impact
our growth, culture, and innovation—building the teams that bring our vision to life.
We’re looking for a hands-on GTM recruiter with in-house experience building Sales teams at technology product companies. This role focuses on recruiting commercial talent, including Account Executives, SDRs/BDRs, and Sales leaders.
What You’ll Own & Drive
Attract, hire, and retain top talent at Incode.
Build trusting relationships and work in close partnership with our hiring managers to understand their needs and develop recruitment strategy.
Define and implement the most effective hiring strategy for each role.- Track and analyze HR Metrics to ensure achievement of quarterly targets.
Ensure our hiring process provides an outstanding candidate experience.
ATS Management: Utilize GreenHouse to manage and track candidates throughout the hiring process.
Ensure accurate and up-to-date candidate data.
Use your advanced direct sourcing techniques to present a diverse candidate slate to hiring managers. Diversity is key!
Be a brand ambassador and contribute positively to our employer branding.
Be a Partner to the Head of Talent Acquisition to create and implement new projects for the improvement of the department.
We are always looking to enhance the quality of our hirings and processes.
The Qualities That Set You Apart
Deep understanding of sales roles and performance drivers
Ability to assess true sales potential beyond resumes and logos
Strong partnership with Sales leadership, speaking their language
Consultative, data-driven approach to hiring decisions
Proven ability to close top sales talent in competitive markets
Your Background
5+ years of experience in Talent Acquisition for Sales & GTM
Experience in a fast-paced, high-growth environment
Strong organizational and time management skills
Willingness to take on diverse projects and step outside your comfort zone
Excellent communication and interpersonal abilities
Strong experience leveraging AI tools for gaining efficiencies
Highly motivated, fast learner, multi-tasker, and resourceful
Why Incode?
Mission with Meaning
– Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth
– Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing
– Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy
– Operate like a founder with the resources of a unicorn.
Global Impact
– Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about
Life at Incode
!
Benefits & Perks:
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
We're hiring our first Revenue Manager to own revenue accounting end to end: how we recognize it, how we close it, and the systems that produce it. You'll report to our Controller and work closely with rev ops, sales, legal, and FP&A.
We sell through self-serve, enterprise contracts, and on marketplaces, with a mix of subscription, consumption, and self-hosted pricing as well as professional services. That mix makes revenue interesting. Prepaid credits, commits, overages, and multi-element deals all need clear policy and systems that get them right every month.
This is a hands-on role. You'll write the accounting memos and also own how Salesforce, Metronome, and our ERP fit together so the numbers tie without a spreadsheet in the middle. We want someone who leans into AI. You'll use AI tools and agents to automate reconciliations, draft memos, and review contracts, and you'll help set how the rest of the accounting team works with them.
WHAT YOU'LL DO
REVENUE RECOGNITION AND POLICY
- Own ASC 606 for every way we sell: subscription, consumption, self-hosted licenses, and marketplace
- Write and maintain technical accounting memos and our revenue policy
- Build and maintain our standalone selling price (SSP) analysis and run allocations on multi-element deals
- Set the treatment for prepaid credits, commits, rollover, overages, breakage, and promotional credits
- Set revenue positions for new AI and consumption products, and track partner and marketplace economics as those models evolve
- Review deals before signature and advise sales and rev ops on how terms affect revenue
CLOSE AND REPORTING
- Run the monthly revenue close: usage revenue, deferred revenue, contract assets, and unbilled AR, with rollforwards and reconciliations
- Reconcile usage data, Metronome, Salesforce, and the GL every month
- Own the allowance for credit losses, from methodology through the audit memo, with collections and sales
- Produce revenue and deferred revenue flux analysis, RPO, and disaggregation, and present results in quarterly close reviews
- Partner with FP&A to tie ARR and usage metrics to GAAP revenue
- Own commission capitalization under ASC 340-40
- Support special projects like new pricing launches and products
SYSTEMS
- Own the revenue data flow from Salesforce to Metronome to our ERP and revenue subledger
- Design revenue rules and configuration in our AI-native ERP, and review its output rather than rebuild it in spreadsheets
- Lead requirements, testing, and parallel runs for new systems, products, and pricing launches
- Build automated reconciliations, controls, and AI agents so the close scales with the business
AUDIT AND CONTROLS
- Own revenue for the annual audit: PBCs, memos, and walkthroughs
- Design revenue controls that would hold up to a SOX-level review
WHAT WE'RE LOOKING FOR
- 6 to 9 years of accounting experience, including 2+ years in public accounting (Big 4 or national firm) with technology clients
- 3+ years owning revenue accounting in-house at a high-growth software company, ideally with usage- or consumption-based pricing
- CPA preferred
- Deep, hands-on ASC 606 knowledge, including complex and non-standard arrangements: you've written the memos, built an SSP analysis, and defended your conclusions to auditors
- Business ownership of at least one revenue or billing system implementation, from requirements and data mapping through testing, parallel runs, and go-live
- A track record of replacing a manual process with an automated one
- Experience closing revenue under audit at a pre-IPO or public company
- You lean into AI. You already use AI tools or agents in your own work, can show where they made your close faster or more accurate, and want to build a revenue function that runs AI-first
- Clear writing and judgment. You can explain a revenue conclusion to a sales leader in two sentences and to an auditor in two pages
NICE TO HAVE
- Experience with Metronome, Stripe Billing, or a similar usage-billing platform
- Experience with AI-native or modern ERPs, or NetSuite ARM, Zuora Revenue, or RightRev
- Accounting for self-hosted or on-prem software licenses alongside SaaS
- Cloud marketplace sales (AWS, GCP, Azure), including private offers
- IPO readiness or first-year SOX experience
- Experience at an AI, developer tools, or infrastructure company
- Built a revenue function or close process from scratch
Salary: $150,000-$180,000
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Belgrade, Serbia; Krakow, Poland; Lodz, Poland; Lublin, Poland; Remote.PL, Poland; Warsaw, Poland; Wroclaw, Poland
We are looking for a Full Stack Developer with strong experience in Java and React to contribute to the development of an enterprise reporting and analytics platform. You will work on a mature product used by a large global customer base, helping deliver new functionality, improve performance, troubleshoot complex issues, and maintain high quality standards across the application stack.
The project focuses on building enterprise grade solutions that provide advanced reporting, data visualization, and analytics capabilities integrated with widely used collaboration and work management platforms. The product serves a large global user base and continues to evolve with new features aimed at improving productivity, decision making, and user experience.
Develop and maintain backend functionality using Java, Spring, and REST APIs
Enhance and support frontend applications built with React and TypeScript
Work with relational databases to implement features, troubleshoot data issues, and optimize query performance
Investigate and resolve complex production issues by identifying root causes and implementing long term solutions
Collaborate with product, support, and engineering teams to deliver new functionality and product improvements
Maintain and extend existing framework based codebases while ensuring stability, performance, and maintainability
Create and maintain automated tests to support product quality and reliability
Participate in code reviews and contribute to engineering best practices
Support CI/CD processes and contribute to code quality and security initiatives
Prepare and maintain technical documentation related to features and system behavior
3+ years of relevant full stack work experience
Solid backend experience with Java and the Spring ecosystem, including dependency injection and REST controllers; comfortable reading and safely modifying an existing framework based codebase rather than working only on greenfield projects
Good command of relational databases and SQL, with the ability to troubleshoot data correctness and query performance issues; experience with multiple database vendors such as PostgreSQL, MySQL, Oracle, and Microsoft SQL Server is a plus
Practical experience maintaining production UIs with React (Hooks and component composition) and TypeScript in a strongly typed codebase
Familiarity with state management solutions such as Redux, Redux Toolkit, MobX, or similar technologies and modern frontend build tools such as Vite or Webpack
Good understanding of object oriented programming principles, common design patterns, and automated testing
Highly analytical, with a genuine passion for debugging. Reproducing difficult to replicate issues and identifying their root causes is a core part of this role
A strong sense of ownership, with the ability to work autonomously, take on unfamiliar areas, manage support tickets, and drive issues through to resolution
Good communication skills in English (B2 Upper Intermediate or higher). You will work with international colleagues and handle customer and support requests both in writing and during meetings
Experience developing or maintaining Atlassian Data Center applications (P2 Plugins, Atlassian Plugin SDK, Spring Scanner, Marketplace applications), or a strong willingness to learn the platform
Recent experience with Kotlin
Experience supporting a customer facing product and working directly with customer and support requests
Familiarity with BI and analytics tools or the OData protocol
Experience with performance profiling and optimization of large datasets
Awareness of secure coding practices, including input validation, injection prevention, SSRF mitigation, dependency management, and CVE remediation
Awareness of Atlassian Cloud and cloud migration paths, for example JCMA, for Data Center applications
Location: Recife, Brazil
Workplace: hybrid
Embark on an exciting journey with us as a Strategy & Operations Specialist for our Intercity Vertical in LATAM macroregion! You will play a pivotal role in managing and expanding our Intercity business line across 13 countries in Latin America, overseeing the operations in current cities, launching new geographies and new products, and driving our key metrics improvements. You will also be engaged in various cross-functional projects affecting the Intercity business in all of our countries across the globe
If you are passionate about fostering a people-oriented business culture and possess a solid background in Business Development / Operations along with expertise in Data Analysis, we eagerly await your CV!
Please notice that CVs in English will be considered primarily.
Key Responsibilities
Grow our Intercity vertical across 13 countries in LATAM macro region, initiate activities and projects to reach our main business KPIs.
Monitor our business metrics and improve them by launching and executing different initiatives to acquire/retain both passengers and drivers.
Participate in strategy development based on market & competitors analysis for Brazil, LATAM and for the whole Intercity vertical globally.
Generate & validate product, marketing or operational hypothesis through A/B test to improve our product
Manage cross-functional projects with other teams: Product, Analytics, Marketing, Driver’s Acquisition, Ride-hailing, Customer support etc.
Conduct regular quantitative marketplace & product metrics analysis to discover inefficiencies and identify growth opportunities.
Launch surveys and conduct phone and field interviews with our passengers and drivers.
Skills, Knowledge & Expertise
Bachelor's degree and/or Master's Degree in Economics/ Econometrics/ Engineering/ Mathematics/ Statistics/Business/Management.
3+ years of experience in the mobility /ride-hailing/ B2B & B2C delivery, e-commerce marketplaces in a data-heavy role (business/product/marketing/ops analyst), ideally with B2C products.
Enjoy working with numbers and applying a data-driven approach to problem-solving.
Have practical work experience with analytical tools such as SQL and Excel.
Have experience with hypotheses generation and testing them via MVP solutions.
Fluent English and Spanish speaker and native Portuguese.
Ready and know how to conduct custdevs, generate and check hypotheses (we love field work and speaking with our passengers and drivers);
Ready for business trips in Brazil and abroad.
Job Benefits
Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Please note: final benefits may vary by location — country.
Location: London, United Kingdom
Workplace: fully
Sumsub
is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.
Sumsub is certified as a Great Place To Work® in the US, recognized as a TIME & Statista Excellent Workplace, honored with the TrustRadius Tech Cares Award for Diversity & Inclusion, and rated 4.7 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
We are looking for a
Business Development Manager
to drive Sumsub’s growth in the iGaming industry across the EU and UK markets. You will report to the VP of Sales and work closely with the Global Head of iGaming to develop and execute our go-to-market strategy, identify new business opportunities, and win key accounts. Your goal is to expand Sumsub’s presence in the iGaming market, build relationships with leading operators, and drive revenue by helping businesses address their verification, compliance, and fraud prevention challenges.
What You Will Be Doing:
Develop and execute the go-to-market strategy for the iGaming vertical across the EU and UK, from market research and positioning to sales execution.
Identify, prospect, and acquire new customers, focusing on iGaming operators and other key players in the industry.
Own the full sales cycle for strategic accounts, from initial outreach and discovery to negotiations, closing, and handover.
Build and manage a strong sales pipeline, delivering against revenue targets and identifying opportunities for long-term growth.
Develop relationships with key decision-makers, including compliance, fraud, risk, operations, and technology leaders.
Work closely with Product, Marketing, Solutions Engineering, and other teams to shape our offering and go-to-market activities.
Act as an internal expert on the iGaming industry, sharing insights on market trends, regulatory developments, customer needs, and competitors.
Represent Sumsub at major iGaming conferences and industry events, building relationships, generating opportunities, and speaking on behalf of the company.
Contribute to sales enablement, marketing campaigns, and industry-specific content to strengthen Sumsub’s positioning in the market.
Maintain accurate pipeline data in the CRM and provide regular updates on sales performance and market opportunities.
About You:
5+ years of experience in B2B SaaS sales or business development, ideally within iGaming or Gaming.
Experience selling to iGaming operators and a strong understanding of the EU and UK iGaming markets.
Proven track record of closing complex B2B deals, managing strategic accounts, and consistently achieving revenue targets.
Strong understanding of the iGaming regulatory landscape, licensing requirements, and compliance standards, including KYC, AML, age verification, and responsible gambling.
Familiarity with compliance onboarding, fraud prevention, and identity verification solutions is a strong advantage.
Ability to develop and execute go-to-market strategies and identify new growth opportunities.
Experience working cross-functionally with Product, Marketing, and technical teams.
Strong analytical and market research skills, with a proactive and commercially driven approach.
Excellent communication, presentation, and negotiation skills.
Comfortable representing the company at industry events and willing to travel when needed (approximately two trips per quarter).
What We Offer:
Remote-first, trust-based culture.
Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
True flexibility.
We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
Extra time off.
Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
Work that matters.
Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
Compensation.
We offer fair and transparent pay, benchmarked to the market.
Truly global.
We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
Growth built in.
Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
Celebrating your big moments.
We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.
Team offsites.
Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
Getting you set up.
We make sure you have access to the tools and hardware you need to do your work well.
Friendly by design.
Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages:
TA screening -> Hiring Manager Interview -> Peer interview -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.
The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.
Location: Mexico
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
About Incode
Incode is a Series B unicorn ($2 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.
The Impact You’ll Make
As Corporate Governance Analyst at Incode, you will own the corporate records, equity administration, and legal operations that underpin our entire global entity structure. You’ll keep 20+ entities organized and compliant, support the legal and finance teams with day-to-day legal ops, and use automation — including AI tools — to reduce manual work over time. This role starts with a full governance load and grows in scope as you build and automate the processes that make it run. You will be the person who makes sure nothing slips — ever.
What You’ll Own & Drive
Corporate Governance
— Maintain the minute book and corporate records across all entities: directors, officers, signatories, and powers of attorney. Manage registrations, annual filings, certificates of good standing, and apostilles across jurisdictions. Coordinate board and stockholder consents from draft to executed copy, and liaise with outside counsel to flag issues early.
Equity Administration
— Own Carta end-to-end: grant approvals and corrections, certificate approvals, and cap table reconciliation against board-approved actions — ensuring records match at all times.
Debt & Lender Compliance
— Maintain the covenant and reporting calendar for credit agreements, ensuring financials, compliance certificates, and notices go out on time. Flag corporate actions requiring lender consent, and coordinate guarantor joinders and account control agreements with FP&A and outside counsel.
Legal Ops Support
— Handle administrative requests from the commercial legal team, complete due diligence and customer questionnaires, support legal invoice management via Brightflag, draft intercompany agreements, and compile entity and officer data for insurers, auditors, and diligence processes.
Contract Administration
— Own the central contract repository for customer and vendor agreements. Track key terms, renewal and notice dates, and proactively alert contract owners ahead of deadlines.
Process Automation
— Build and document repeatable processes, and automate recurring governance and legal ops work using AI tools and workflow automation — progressively freeing up capacity for broader legal operations.
The Qualities That Set You Apart
Obsessively Detail-Oriented
— You catch what others miss, own your deadlines without reminders, and feel uncomfortable when records are incomplete or out of date.
Structured & Process-Driven
— You build systems where there are none, document everything, and make recurring work progressively more efficient.
Legally Literate
— You’re comfortable reading corporate consents, governance documents, and agreements, and you have a sense for when something doesn’t tie.
Proactive Communicator
— You flag issues early, keep stakeholders informed, and coordinate effectively across Legal, Finance, and outside counsel without needing to be prompted.
AI-Forward
— You actively look for ways to use AI and automation tools to reduce manual work and improve the quality and speed of your output.
Your Background
3+ years of experience in corporate governance, paralegal, corporate secretary, legal ops, or equity administration.
Working knowledge of multi-jurisdictional entity management, including Delaware filings and international subsidiary structures.
Professional-level English, written and spoken.
Strong attention to detail and a proven track record of deadline ownership.
Carta, DocuSign, or Brightflag experience is a strong plus.
Prior experience at a US-headquartered company with international subsidiaries is an advantage.
Exposure to credit agreements, lender reporting, or covenant tracking is a bonus.
Why Incode?
Mission with Meaning
– Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth
– Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing
– Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy
– Operate like a founder with the resources of a unicorn.
Global Impact
– Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about
Life at Incode
!
Benefits & Perks:
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
Location: Remote (Central & South America)
Workplace: Remote
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Overview
📍 Remote Global - Central and South America
We are seeking a WFM Central - Real Time Analyst to serve as the central governance layer for live operations across multiple Lines of Business (LoB). This is not a traditional monitoring role; it is designed for a high-caliber, forensic operator who functions as an operational architect. You will be a trusted partner to operational leadership, responsible for continuing to evolve our operations to a standardized, and fiscally sound control model.
The ideal candidate possesses the technical "know-how" of a forensic analyst and the communication prowess of a business consultant, capable of telling a compelling story through data to stakeholders ranging from Team Leads to Directors. You won't just report that a queue is at risk; you will diagnose the business impact, identify the root cause, and prescribe the specific levers leadership must pull to preserve SLA and the customer experience. You will be the owner of all aspects of the support queues and ensure we are meeting our customers where they need us.
Responsibilities
- Stakeholder Storytelling: Distill complex, "noisy" operational signals into high-impact narratives. You must be able to share in-depth observations and supporting data that tell a clear story to stakeholders, at all levels of leadership, on exactly what actions must be taken.
- Business-Level Analysis: Go beyond the "what" and the "why" to analyze long-term business trends. Evaluate the financial efficiency of SLA safeguarding and the fiscal impact of current staffing vs. demand density.
- Operational Control & Forensic Auditing: Serve as the authoritative "voice of reason" during incidents. Conduct forensic audits of agent behaviors such as "On Hold" abuse or status irregularities to ensure hidden capacity drains are eliminated.
- Centralized Core Governance: Enact queue management playbooks for real-time levers across multiple LoBs, ensuring aggressive SLAs are preserved through structured accountability.
- Strategic Planning & Optimization: Partner with WFM to create a concise feedback loop for continued improvement in planning and scheduling.
Qualifications
- Exceptional Communication: Proven ability to translate complex data into a clear jargon-free business story. You must be comfortable presenting actionable insights to senior leadership under high-pressure conditions.
- Advanced Forensic Analysis: Expert proficiency in Google Sheets is required, familiarity with Metabase preferred. You must be able to build complex, automated tracking tools and forensic audits from scratch. Not just for basic queue health, but also analyzing business data that influences our operations.
- Strategic Judgment: Demonstrated experience making high-judgment decisions that impact the entire business, particularly in environments with aggressive SLAs and fluctuating volume patterns.
- Operational Architecture: Take ownership in documenting best practices into governed frameworks and playbooks.
- Resilient Mindset: Comfortable operating autonomously in a 24/7 environment, with the flexibility to adapt to operational needs as part of a high-impact, interdependent team.
- Systems Fluency: Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM is highly preferred.
What Success Looks Like
- Operational anomalies are quickly investigated, with root causes clearly identified and communicated, reducing repeat issues and leadership uncertainty
- You evolve queue management processes from reactive to a documented, standardized, and predictive operating model.
- Champion of the team’s brand with Operational Leadership. You are looked to as the primary source of truth, relying on your data-driven stories to make critical staffing and operational decisions.
- Live queues remain stable, governed, and resilient across all supported lines of business, even during unexpected spikes, outages, or incidents
- Stakeholders receive timely, clear updates during incidents that explain impact, cause, and corrective actions in a concise and actionable manner.
HIRING PROCESS
- Application
- Intro Call with Recruiter
- Case Study
- Interview with Central WFM - RTA Team Lead
- Interview with Queue Operations Manager - Core Services
- Interview with Head of Core Services
- Final Culture Interview with Executive Leadership
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
ОфисUK, London
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seniorManila, Philippines; Experience recruiting globally across multiple regions and time zones
seniorBacolod, Philippines; Experience recruiting globally across multiple regions and time zones
УдалённоheadBerlin Office; Netherlands; Portugal; Poland; Denmark; United Kingdom; Spain; United States
seniorWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
ГибридheadAbu Dhabi, United Arab Emirates
Paris, France; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
seniorCebu, Philippines; Experience recruiting globally across multiple regions and time zones
London, United Kingdom; We work across continents and time zones, with teammates and customers from all over the world; This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location
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