IT Systems Admin

Location: UK, London Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are looking for an IT Systems Administrator, who is also a genuine Atlassian specialist. You will be the go-to expert for Jira and the wider Atlassian suite, owning its configuration, governance and continuous improvement. You will also be a hands-on member of the IT team, picking up day-to-day support and a mix of general IT projects as needed. Roughly 50-60% of your time will be spent on Atlassian administration and optimisation, with the remainder on general IT support and operations.   WHAT YOU'LL DO ATLASSIAN / JIRA ADMINISTRATION (PRIMARY FOCUS) - Act as subject matter expert and system owner for Jira (Software, Work Management and/or Service Management) and Confluence, and where applicable Bitbucket, Trello and Jira Product Discovery - Design, build and maintain projects, workflows, issue types, custom fields, screens, permission schemes and notification schemes - Manage user provisioning, groups, roles, licences and access controls, including SSO/SCIM integration - Build and maintain automation rules, dashboards, filters and reports to support teams across the business - Partner with stakeholders (Engineering, HR, Finance, Operations, etc.) to translate process requirements into effective Jira configurations - Maintain governance and best practice: naming conventions, configuration standards, and clean-up of unused projects, fields and workflows - Manage marketplace apps and integrations (e.g. Slack, Microsoft Teams, GitHub/GitLab, Okta/Entra ID), including vendor and renewal coordination - Plan and execute upgrades, migrations (Cloud/Data Center) and consolidation work, with appropriate testing and change communication - Create documentation, training materials and guidance for end users, and run onboarding or "office hours" sessions - Monitor performance, audit logs and security settings, and keep the platform compliant with company policy GENERAL IT SUPPORT AND OPERATIONS - Provide first and second-line support for hardware, software, accounts and access issues - Onboard and offboard staff: set up accounts, devices and licences - Administer core business tools such as Microsoft 365 / Google Workspace, identity and MDM platforms, and collaboration tools - Support endpoint management (Windows, macOS, mobile) including imaging, patching and asset tracking - Assist with network, printer, meeting room and AV support where required - Contribute to IT projects, vendor management, procurement and documentation - Follow and help improve IT security practices (MFA, access reviews, device compliance)   WHAT WE'RE LOOKING FOR ESSENTIAL SKILLS AND EXPERIENCE - Proven experience (typically [3+] years) administering Jira in a production environment, with a track record of designing and managing workflows, schemes and automation - Strong working knowledge of Confluence and wider Atlassian tooling - Solid understanding of Jira admin concepts: project configuration, permission and notification schemes, JQL, global vs project-level administration - Experience in a general IT, helpdesk or systems administration role - Working knowledge of identity and access management (e.g. Entra ID, Okta, Google Workspace) and SSO concepts - Strong troubleshooting skills and the ability to prioritise competing demands - Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues and gather requirements from stakeholders - Comfortable working independently and taking ownership DESIRABLE - Atlassian certification(s), e.g. ACP-120 (Jira Administration), ACP-620 (Cloud Administration) or similar - Experience with Jira Service Management, ITSM processes (ITIL) or Assets/Insight - Experience with Atlassian Cloud and/or Data Center migrations - Familiarity with the Atlassian REST API, ScriptRunner or light scripting (Python, PowerShell, Bash) - Experience with MDM tools (Intune, Jumpcloud) and SaaS administration - Exposure to Agile ways of working (Scrum, Kanban) - Understanding of security and compliance frameworks (ISO 27001, SOC 2)   WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.