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Location: South Africa Sales Development Representative (US Time Zone) Are you a driven, tech-savvy sales professional with a strong understanding of modern web SaaS and a passion for building relationships? Do you enjoy working in a fast-paced environment where no two days are the same and your work directly impacts growth? If so, this could be the perfect opportunity for you. At Codekeeper, you’ll join a dynamic team where innovation, initiative, and customer experience are at the heart of everything we do. We're currently accepting applications over the next two months and will fill the role as soon as we find the right person to join our journey. About the Position As a SDR, you'll play a key role in driving both inbound and outbound sales growth by identifying and engaging new business opportunities. In our fast-paced, ever-evolving environment, you’ll focus on demonstrating the value of our SaaS Source Code Escrow platform while delivering an exceptional customer experience throughout the sales journey. What You’ll Be Doing Advising customers on potential solutions, providing ongoing support, and building strong relationships through excellent customer service Preparing outbound outreach campaigns and email sequences, while responding promptly and professionally to customer enquiries Identifying, prospecting, and contacting new leads through both inbound and outbound channels, following up via email, phone, and other outreach methods A/B testing different approaches to optimize results and improve conversion rates Conducting online platform demos to showcase our products' benefits and features Creating and negotiating offers to close deals with potential customers Upselling to active customers by identifying additional value and benefits More About Codekeeper Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art disaster recovery solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our robust app. What Can You Expect from Us? Enthusiastic and fun colleagues Startup mentality and opportunities Regular team activities and collaborations A mindful onboarding process with ramp-up and learning time A team that listens and values open communication Direct feedback and the opportunity to make a real impact About You You're ready to tackle challenges and have a passion for getting things done. Comfortable working US hours. Skills & Experience 1–2 years of experience in a sales role, with a proven track record of meeting and exceeding targets Excellent English communication skills, both written and verbal, with the ability to build rapport and establish trust with customers Problem-solving skills: Strong ability to identify and address customer pain points and provide effective solutions Comfortable using a variety of technology platforms and tools Time management skills: Ability to manage workload effectively and prioritize to meet targets and deadlines Positive attitude: Ability to work well as part of a team, adapt to changes, and perform under pressure Enjoy giving online demos Experience working with diverse companies and industries How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us. #Remote

• Lead the definition and evolution of the enterprise data platform strategy by developing, maintaining, and continuously evolving architecture standards, reference architectures, and design patterns aligned with business priorities, analytical requirements, and AI/ML enablement across data and ETL/ELT platforms.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE You will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised. Hosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams. KEY RESPONSIBILITIES Run the hosted estate Own the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change. Act as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed. Run disaster recovery tests on schedule and fix what they find. Keep runbooks and operational documentation current. Cloud services and cost Manage our cloud subscriptions and services for hosted customers, mainly Azure. Track and control cloud spend for each customer, and flag cost or capacity issues early. Manage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions. Build and configure Build and configure new customer environments to approved reference architectures, using infrastructure as code. Work with the Kubernetes Engineer to run and improve our container platform. Set up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments. Customers Be the technical contact for hosted customers on their environment, availability and service levels. Report on availability, incidents and performance against hosting service levels. Onboard new hosted customers smoothly, working with Delivery and Client Success. Lead and improve Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them. Automate repetitive work, and improve monitoring and alerting. Provide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead. Requirements Essential Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level). Hands-on infrastructure as code, using Terraform, Bicep or similar. Working experience with Kubernetes and containers, ideally Azure Kubernetes Service. Strong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL). Backup, disaster recovery and monitoring tooling in practice, not just in theory. Comfortable talking to customers about their service, and calm under incident pressure. Able to work effectively as part of a remote team spread across time zones. Desirable Experience of performance or load testing tools. Cloud cost management or FinOps experience. Experience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments. Some experience leading or mentoring an engineer. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS Hosting service levels met and reported to every hosted customer. Patching and backups on schedule across the estate, with disaster recovery tested and documented. Cloud spend known for each customer, with no surprises. New customer environments built through infrastructure as code, to reference designs. Fewer repeat incidents, and runbooks the wider Support team can use. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,500–$3,500 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations globally, with three main product lines CPQ, Eloquence and Smalltalk. Our customers run our products on their own provided infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE Our product engineering teams own how our software is built. We need one owner who works with the product teams to determine what it runs on, specifically, the infrastructure and deployment design for every product, whether Cincom hosts it in the cloud or the customer runs it on their own hardware. When a customer or colleague asks what hardware or cloud capacity a deployment needs for a given volume, how it should be laid out, or what it will cost to run, the Principal Infrastructure Architect provides the answer or options and stands behind it. This is a hands-on role: you will design configurations, build them, test them with the product teams, and get into the detail when things go wrong. HOW THE ROLE WORKS A few points to be clear on: You own infrastructure and deployment design, not software design. Application architecture stays with the individual product engineering teams; you work with them to understand how each product behaves under load and what it needs from the infrastructure. You cover both Cincom-hosted and customer on-premise deployments. Hosting operations (patching, backups, monitoring, incidents) sit in Support with the Hosting Engineers, who build to your designs. You set the direction for our cloud infrastructure and its commercials. Day-to-day subscription and cost management sits with the Hosting Engineers; you own the strategy, the provider relationship and the cost model behind our hosted pricing. You work alongside our Principal AI Architect on the infrastructure our AI services need, including hardware for models we host locally as well as cloud capacity. You support Sales, Pre-Sales and Client Success on key deals and accounts, so customers get one credible answer from Cincom on how to deploy and size our products. You will create and maintain a standard, simple to use, sizing guide/calculator, to be used for all “standard” deployment requests KEY RESPONSIBILITIES Infrastructure and deployment design Define and maintain reference deployment designs for each product, for cloud-hosted and on-premise: including servers/VMs, storage, networking, virtualisation, containers and databases. Design for availability and resilience: high availability, load balancing, failover and disaster recovery. Review and sign off infrastructure design for each customer deployment and any significant change to it. Own the design of our Kubernetes and container platform and decide where containerised deployment fits and where it does not. Sizing and performance Build and own an infrastructure sizing model for each product, starting with Eloquence and CPQ, that turns customer volumes and workload mix, online, batch and on-demand use for Eloquence and Model execution, quotation production and Analytics for CPQ, into the hardware or cloud capacity needed. Own repeatable performance tests of deployment configurations with each product team and use the results to validate and improve the sizing models. Turn the models into clear sizing guidance that Sales, Delivery and customers can use with confidence. Investigate infrastructure-related performance problems in live customer environments when escalated. Cloud infrastructure and commercials Set our cloud infrastructure strategy, with Azure as today’s primary platform and managing any migration from Enavate hosting to Azure Own the relationship with our cloud providers and lead negotiations on commitments and reserved capacity with key stakeholders. Build the cost-to-serve model for hosted customers, so we price hosting and volume-based licensing on real numbers. Specify hardware and capacity for any infrastructure Cincom runs itself, including for locally hosted AI models. Customers and pre-sales Act as the senior voice with key customers and prospects on infrastructure, sizing, resilience and deployment choices. Support RFIs, RFPs and security questionnaires with accurate, reusable infrastructure content. Process and compliance Work with our process and compliance lead so our infrastructure and deployment designs support ISO 27001 and SOC 2 certification in 2027 and our obligations under the EU Cyber Resilience Act. Help build the Drata knowledge base for responses to compliance and security questionnaires Requirements Essential Senior infrastructure architecture experience at an enterprise software vendor, managed service provider or large IT organisation, covering both on-premise and cloud. A proven record of sizing and performance-testing infrastructure for enterprise applications, including capacity modelling from real workload data. Deep knowledge of servers, storage, networking and virtualisation (for example VMware or Hyper-V), and of database infrastructure. Strong Azure infrastructure experience (AZ-305 or equivalent level), with working knowledge of AWS. Hands-on experience with containers, Kubernetes and infrastructure as code. A solid grasp of cloud commercials: reserved capacity, commitments, cost management and FinOps practice. The confidence to give customers and senior colleagues a clear answer, and the judgement to know when the honest answer is “we need to test that”. English fluency Desirable Experience sizing infrastructure for high-volume batch and document-processing workloads. Experience of GPU and other infrastructure for AI workloads, including locally hosted models. Experience of ISO 27001 or SOC 2 environments. Experience working remotely across countries, languages and time zones. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS A validated infrastructure sizing model for Eloquence in use by Sales and Delivery, with CPQ and Smalltalk following. Signed-off reference deployment designs for each product, for hosted and on-premise. A repeatable performance-test approach for deployment configurations, running with each product team. Cost-to-serve known for every hosted customer, feeding hosting and licence pricing. Disaster recovery designs tested for hosted customers, with the results documented. Fewer escalations caused by under- or over-sized deployments. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $3,500–$4,300 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; United States; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken’s Core Infrastructure Engineering team builds and operates the shared data systems behind critical production services. Our estate spans on-premises and cloud infrastructure, with MariaDB at its centre and Kafka, Redis and Elasticsearch across the wider platform. We’re hiring a Principal Database Engineer to bring long-term experience and technical judgment to this estate. You’ll assess it, set the goals and direction, and work hands-on with the team to deliver measurable improvements. This is an individual contributor role with influence across teams and several quarters of work.   THE OPPORTUNITY - Review the estate against business needs and production evidence. Judge reliability, scale, cost and operational complexity, identifying what should be preserved and where investment or simplification would make a difference. - Define the target architecture and measurable goals. Agree a prioritised roadmap with engineering leads and dependent teams, explaining the trade-offs and sequencing work around delivery risks. - Execute that roadmap with the team through design, implementation and adoption. Stay personally involved in difficult migrations and scaling decisions, with representative benchmarks, data-integrity checks and credible cutover and rollback plans. Adapt the plan as evidence changes and verify the results in production before calling the work complete. - Investigate difficult MariaDB failures and performance limits through the engine, storage and application behaviour. Improve fleet reliability through useful observability, safer changes and tested backup, restore and disaster recovery procedures. Set recovery objectives with service owners and prove them through exercises. - Build and maintain production software for database provisioning, upgrades and routine maintenance. Make self-service workflows safe and auditable, incorporating access controls and change evidence with Security and Compliance. - Work with application teams on schemas, transaction boundaries, queries and data-store choices. Make the operational consequences clear and resolve dependencies that span teams. - Mentor engineers across the team through design reviews, pairing and incident analysis. Help them deepen their database expertise and take ownership of technical decisions. - Participate in on-call and incident response, leaving clear operational ownership and following through on lessons from production.   WHAT YOU BRING - 8+ years operating and evolving production database estates at scale. You have assessed inherited systems, set technical direction and delivered improvements with engineering teams, and can explain how those decisions held up over time. - Strong understanding of high availability, replication and distributed database failure modes. You can explain consistency and availability trade-offs and reason about transaction boundaries and reliable event delivery, including transactional outbox patterns. - Deep, recent hands-on MariaDB expertise, including InnoDB, MVCC and transaction isolation, locking, query optimisation, binary logs and MariaDB GTID replication. You can explain the mechanisms and diagnostic evidence behind your decisions. - Personal ownership of MariaDB incident diagnosis, performance tuning and tested restore or point-in-time recovery. You can explain what you did, how you established data integrity and what remained uncertain. - Strong software engineering skills in Python, Go, Rust or a comparable language. You have personally built and maintained production software or automation for database workflows such as provisioning, failover, online schema changes and self-service operations, using version control, code review and delivery pipelines, with tested failure handling. - Strong low-level Linux, Kernel, storage and networking fundamentals, with the ability to investigate problems beyond the database process. - Clear written technical judgment and demonstrated delivery across teams without reporting-line authority. You help stakeholders make sound database design and lifecycle decisions, and develop experienced engineers through shared delivery.   NICE TO HAVES - Experience operating databases in containerised, hybrid on-premises/cloud or multi-region environments. Familiarity with Kubernetes, infrastructure as code or GitOps, including their operational trade-offs. - Experience with database proxies or load-balancing layers (MaxScale, HAProxy, ProxySQL, or similar). - Experience with PostgreSQL, Vitess, TiDB, ScyllaDB, ClickHouse or internal database platforms; operational knowledge of Kafka, Redis/Valkey or Elasticsearch/OpenSearch. - Experience in regulated environments or contributions to database engines, operators and other infrastructure software. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: St. Albans, WV Regional Manager – Transmission & Distribution Full-Time | Travel Required Build the Infrastructure That Powers America Strengthening our nation’s power grid isn’t easy, but reliable electrical service is essential to everyday life. Every time someone charges a phone, powers up a computer, turns on the air conditioning, or flips a switch, Michels Power is working behind the scenes to make it happen. Michels Power, Inc. is one of the largest and most sought-after power delivery contractors in the United States. We execute the full spectrum of electrical infrastructure projects, including transmission lines, substations, distribution system modernization, renewable energy facilities, battery energy storage systems (BESS), and oil & gas infrastructure. When natural disasters strike, we also help restore power and rebuild critical electrical systems. Our Transmission & Distribution Division plays a critical role in expanding, modernizing, and enhancing the reliability of the nation's electric grid. From high-voltage transmission line construction and substation integration to distribution system upgrades, grid hardening initiatives, renewable interconnections, and storm restoration efforts, our teams deliver the safe, high-quality solutions our clients depend on. Find out how a career at Michels Power, Inc. can change yours. Position Summary As a Regional Manager – Transmission & Distribution , you will plan, monitor, and manage regional long-term strategic projects and programs from pursuit through completion. You will secure and allocate resources, manage budgets, schedules, risks, and change, and ensure successful project delivery while driving profitability across the region. This position provides leadership for regional operations, project teams, and field personnel while supporting business development, customer relationships, and strategic growth initiatives. Success in this role requires exceptional leadership, communication, organization, and problem-solving skills, along with the ability to influence teams, customers, and stakeholders across a geographically dispersed region. Key Responsibilities Regional Leadership & Operations Provide leadership and oversight for transmission and distribution EPC and construction projects, including transmission lines, substations, distribution system improvements, grid modernization initiatives, renewable energy interconnections, BESS facilities, and storm restoration programs. Manage regional programs and project portfolios to achieve safety, quality, schedule, and financial objectives. Work with field leadership to forecast and plan regional resource requirements based on current and projected workloads. Regularly visit project sites to support field operations, safety initiatives, and project execution. Directly manage projects and assume full project management responsibilities when necessary. Partner with the General Manager and Vice President to support the strategic development and growth of the region. Facilitate the resolution of complex operational, project, and program challenges. Review and approve reports prepared for management, clients, and key stakeholders. People Leadership Directly manage regional personnel and carry out leadership responsibilities in accordance with company policies and applicable laws. Participate in interviewing, hiring, onboarding, training, coaching, development, performance management, and employee engagement activities. Mentor, develop, and retain Project Managers, Superintendents, and emerging operational leaders. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Promote the Michels Family of Companies culture and core values throughout the region. Business Development & Client Relations Build and maintain strong customer relationships in partnership with Business Development leadership. Represent Michels Power at industry conferences, customer meetings, and networking events. Support regional growth initiatives and identify opportunities to expand services and market presence across transmission, substation, and distribution markets. Manage the regional RFP process and review associated bid packages. Serve as a trusted advisor and executive-level point of contact for key customers and stakeholders. Financial & Risk Management Manage regional budgets, forecasts, profitability, cash flow, and resource allocation. Identify, assess, and mitigate project and program risks. Oversee change management strategies and contractual compliance. Monitor project performance and implement corrective actions to ensure successful outcomes. Safety & Culture Maintain and promote a strong safety culture for employees, vendors, customers, and subcontractors. Ensure compliance with all company safety, environmental, and operational policies and procedures. Identify workplace hazards and support proactive risk mitigation efforts. Champion and model Michels Power's commitment to safety, quality, and operational excellence across all regional operations. Why Michels Power, Inc.? Engineering News-Record ranks us as the No. 1 Electrical Transmission/Distribution Contractor Our steady, strategic growth revolves around a commitment to quality We are family owned and operated We invest an average of $5,000 per employee on training each year We perform challenging, meaningful work that improves the world We believe everyone is responsible for promoting safety, regardless of job title We are a part of the Michels family of companies, one of North America's largest, most diversified energy and infrastructure contractors Benefits We offer a comprehensive benefits program, including: Health Insurance Dental Insurance Life Insurance Flexible Spending Accounts (FSA) Health Savings Account (HSA) Short-Term Disability Insurance Long-Term Disability Insurance 401(k) Retirement Plan Legal Plan Identity Theft Protection and Monitoring Plan Benefits may vary based on position and location. Why you? You like to surround yourself with dedicated, value-driven people You relish new challenges and evolving technology You cringe when you hear: “Because that’s the way we’ve always done it.” You like to know your efforts are noticed and appreciated You want to make your own decisions, but know support is always available You want to work to make a difference in people’s lives What it takes? 10+ years of progressive experience in transmission, distribution, substation construction, EPC delivery, or power infrastructure operations Proven success managing large-scale transmission and distribution projects, programs, and regional portfolios Strong understanding of transmission line construction, distribution system construction, substation integration, project sequencing, and risk management Demonstrated financial acumen with experience managing project profitability, forecasting, budgets, and resource planning Exceptional leadership, communication, organizational, and problem-solving skills Experience with Microsoft Office Suite; familiarity with project controls, job cost tracking, estimating software, and utility construction management systems is a plus Ability to develop teams, build customer relationships, and support regional growth initiatives Experience managing projects for investor-owned utilities, electric cooperatives, municipalities, renewable developers, or industrial power customers is preferred PMP, PE, or other advanced industry certifications preferred Willingness to travel as required within the region A valid driver's license and an acceptable driving record Join a company that powers progress. Be a part of Michels Power, Inc.—where you don’t just build projects, you build a career. #LI-AS1 AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Intellias Meet your recruiter Sara Gomes sara.gomes@intellias.com https://www.linkedin.com... Vacancy details ITSM Support Engineer Middle Bulgaria, Poland, Portugal Remote APPLY NOW REFER A FRIEND Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! What project we have for you Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment. What you will do Monitor platforms, applications, integrations, infrastructure, and connectivity services across assigned projects. Validate monitoring alerts and determine whether they represent actionable incidents, known issues, or false positives. Respond to incidents and service requests through agreed support channels and within defined SLA targets. Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis. Investigate application, platform, cloud, vehicle-to-cloud, SIM/eSIM, and mobile-connectivity issues. Analyse logs and monitoring data using Kibana, Grafana, Azure Monitor, or similar observability tools. Perform structured troubleshooting across application, networking, database, cloud, and integration layers, including root cause analysis and validation of resolution approaches. Use basic SQL queries to validate data, investigate incidents, and confirm system behaviour. Resolve complex technical issues through research, issue reproduction, and collaboration with internal support and engineering teams. Apply approved runbooks, knowledge articles, recovery procedures, and stable workarounds. Take end-to-end ownership of assigned incidents, including cases escalated to internal resolver groups or external suppliers. Coordinate technical escalations with engineering teams, telecom providers, cloud providers, external vendors, and other third parties. Support P1/P2 and Major Incident response, including incident bridges, escalation management, stakeholder communication, action tracking, and service-restoration coordination. Act as Incident Manager during Major Incidents when required. Provide clear and timely incident updates to customers, service managers, and technical stakeholders. Document investigation steps, findings, dependencies, workarounds, resolutions, and next actions in Jira Service Management. Prepare or contribute to root cause analyses, postmortems, post-incident reports, and corrective and preventive action plans. Maintain and improve knowledge articles, runbooks, Known Error records, and troubleshooting guides in Confluence. Monitor incident trends, gather and report support metrics, and track resolution progress. Identify recurring incidents, monitoring gaps, alert noise, and opportunities for service improvement. Execute database and system changes in production environments in line with change management processes. Support system and database performance optimization, high availability and disaster recovery (HA/DR) activities, security hardening, patching, upgrades, and migrations. Provide proactive recommendations for system optimization, cost efficiency, and improvements to support processes and operational efficiency. Ensure stability, reliability, and business continuity of supported systems. Follow security, data-protection, access-control, and change-management requirements of each project. Participate in shift handovers and ensure that all active work across projects is transferred with sufficient technical and operational context. Participate in shift-based 24/7/365 support model. Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions. What you need for this The role focuses on monitoring, incident investigation, log analysis, troubleshooting, service restoration, and coordination with internal engineering teams, telecom providers, cloud providers, and other external suppliers across several client projects as part of a shared 24/7 support team. The engineer will take ownership of technical incidents during assigned support hours, including high-priority P1/P2 cases and low priority P3/P4/P5, and ensure that investigation progress, actions, escalations, and resolutions are clearly documented and communicated in line with each project’s SLAs and processes. 3+ years in technical support, application support, production support, IT operations, or a similar role. Excellent communication skills in English (B2 or higher – written and spoken). Strong experience with log analysis, technical troubleshooting, and incident investigation. Hands-on experience with monitoring, logging and observability tools (e.g., Kibana/ELK, Grafana, Prometheus, Azure Monitor / Log Analytics or similar). Basic knowledge of server hardware, software, and operating systems. Solid understanding of networking fundamentals, including: TCP/IP; DNS; HTTP/HTTPS; VPN; routing; firewalls; mobile and internet connectivity concepts. Ability to write and execute basic SQL queries for troubleshooting and data validation. Theoretical knowledge of Microsoft Azure administration : Azure Virtual Machines, Storage, Networking, Azure Active Directory (Entra ID), Monitoring tools (Azure Monitor, Log Analytics). Familiarity with AWS, Google Cloud Platform. Understanding of cloud architecture and troubleshooting methodologies. Proficiency in: Azure CLI and Shell scripting (Bash / PowerShell). Ability to automate operational tasks and troubleshooting steps. Practical experience with Jira Service Management and Confluence, or comparable ITSM and knowledge-management platforms (Zendesk, Freshdesk, ServiceNow, etc.). Proven ability to investigate complex technical issues across multiple systems and dependencies. Experience working with Incident Management, Major Incident Management, Problem Management, Change Management, and Service Request processes. Understanding of ITIL-based support practices and SLA-driven service delivery. Ability to coordinate troubleshooting activities with internal engineering teams and external suppliers. Strong ownership mindset and ability to manage incidents from initial investigation through restoration and closure. Ability to prioritize multiple incidents and tasks across several projects in a dynamic operational environment. Strong analytical, problem-solving, and time management skills. Clear and professional written and verbal communication skills; strong customer service orientation. Ability to work independently while collaborating effectively with distributed technical teams. Ability to remain calm and structured during critical incidents and customer escalations. An enthusiastic attitude towards learning new technologies, domains, and client-specific processes. Willingness to work in shift-based support model (24/7/365 Support Model). Strong attention to documentation quality, data security, and operational compliance. Good to Have: Experience in a 24/7 or shift-based production support environment. Experience supporting multiple clients or projects in a shared / managed services team. Azure Administration Certification (Microsoft Certified: Azure Administrator Associate (Exam AZ-104)). ITIL Foundation or another relevant service-management certification. Practical experience with ITIL processes, ability to explain lifecycle of each issue type. Practical experience with root cause analysis and post-incident reviews. Knowledge of dynamic alerting and anomaly detection in monitoring tools. Experience in the telecommunications industry. Experience in the automotive, connected-vehicle, telematics, or mobility domain. Understanding of mobile network concepts, including SIM/eSIM lifecycle, roaming, mobile-data sessions, and connectivity troubleshooting. Experience working with external telecom providers, software suppliers, or cloud vendors. What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success. Skills Azure Connectivity EnglishB2 Monitoring PowerShell SQL SupportSpecialist

Location: Tbilisi, Georgia Workplace: none TradingView is the world’s largest financial analysis platform with more than 100M users across 180+ countries. We build tools that help traders and investors make informed decisions — from advanced charting and market data to collaboration and publishing features. Our products are used daily by millions of individuals and trusted by companies like Revolut, Binance, and CME Group. We’re continuing to grow and scale our platform, and we’re looking for people who care about product quality, take ownership of their work, and want to build systems used by a global audience. About the team The HUB SRE team is responsible for the reliability of the most critical and high-load services in the market data delivery layer, which carries real-time and historical data from data feeds to clients. We are migrating HUB services to Kubernetes with Argo CD/Helm and turning repeatable work into automation and self-service. It is a great time to join and help shape how we work. Responsibilities Build deep expertise in how HUB behaves as a system and engineer the risks away. This covers the data path, its dependencies, failure modes (shard loss, warm-ups, streaming lags, reconnect storms, cascading failures), performance bottlenecks and single points of failure. Define SLIs based on what HUB clients actually experience, work with development teams to agree on SLOs, and build the dashboards that track them. The goal is to make reliability measurable and manageable. Build and maintain HUB monitoring rules for every service: SLO-based alerts, alert routing by team and service labels, escalation paths, and requirements for metrics and logs. Get rid of noisy alerts and close monitoring blind spots. Migrate HUB services to Kubernetes and Argo CD. This includes stateful streaming services that must not drop client connections: graceful draining, controlled reconnects, warm-up, readiness checks and local storage. Join design reviews, run Production Readiness Reviews, review rollout changes for reliability impact. Prepare and run disaster recovery drills for HUB Take part in the weekly on-call rotation: respond to incidents, run blameless postmortems, see action items through and eliminate recurring causes. Work with the code of HUB services to fix reliability issues together with dev teams, using AI-assisted tools. What makes you the perfect fit Proven experience as an SRE or Production Engineer running high-load production systems A strong technical background in backend systems, Linux, networking and distributed systems. Production experience with Kubernetes (probes, graceful shutdown, resource management, stateful workloads), Helm, and GitOps with Argo CD or similar. Experience building observability: monitoring, alerting, distributed tracing and informative dashboards (Prometheus, Alertmanager, Grafana, OpenTelemetry) A solid understanding of CI/CD and safe delivery for complex multi-service systems: staged rollouts, canary checks and automatic rollback Hands-on incident management: on-call, structured response, blameless postmortems and systemic improvements after incidents Excellent communication skills and the ability to influence other teams without formal authority Will be a plus Experience with real-time streaming and long-lived connections: graceful draining, mass reconnects, backpressure. Performance engineering: profiling, load testing, bottleneck analysis. Infrastructure-as-Code tools (Terraform, Ansible, Puppet). Experience with Go. Production experience with PostgreSQL, Kafka, ClickHouse. What we offer you Flexible working hours and a hybrid work format Well-equipped offices for focused and collaborative work A global, distributed team of 500+ professionals Learning, mentorship, and long-term career growth Relocation support and private health insurance Performance-based bonuses TradingView Premium access Regular team events and company-wide meetups Join the TradingView team and help us build a product used by millions of traders and investors worldwide. We look forward to hearing from you! TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 600+ professionals from 40+ countries who speak nearly 20 languages.

Location: Athens Workplace: OnSite CUSTOMER EXCELLENCE SPECIALIST - Location: Athens, Greece - Department: Customer Excellence – Data - Reports to: Customer Excellence Manager - Employment type: Permanent - Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts) - Employment is subject to applicable security screening (incl. SUPO, where required).   WHY THIS ROLE MATTERS Deliver seamless, high-quality customer experiences across EMEA region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.   As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.   WHO WE ARE   ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.   Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.   Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.   YOUR DAY-TO-DAY RESPONSIBILITIES Order Management: - Oversee the entire order process, from submission to the delivery of the final product. - Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. Satellite Resource Planning: - Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images. - Perform SAR image quality control to maintain high standards. Customer Interaction: - Resolve customer inquiries and complaints promptly. - Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues. - Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction. Process Improvement: - Contribute to the enhancement of existing processes and documentation. - Report to management on key performance metrics and anomalies. Product Knowledge: - Maintain a thorough understanding of the company’s products, support, and services. Governmental and Commercial Contracts: - Serve as the point of contact for EMEA governmental contracts and commercial clients. - Conduct feasibility studies and effectively communicate results to customers. Relationship Building: - Build and maintain trusted relationships with customers, serving as a key contact for order-related queries. Training and Progress Monitoring: - Coordinate and conduct service training for both internal and external customers. - Monitor order progress closely, proactively identifying and resolving potential issues Reporting: - Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).   REQUIREMENTS Must haves: - Proven experience in customer excellence or account management roles. - Strong analytical and problem-solving skills with attention to detail. - Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains. - Excellent verbal and written communication in English and Greek.   Key Competences: - Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication. - Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment. - Ownership & Action: Takes accountability for order performance and customer satisfaction. - Team Player: Collaborates effectively with global colleagues and cross-functional teams. - Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.   Application Process - TA Screen Interview - Practical Task - HM Interview + Task Discussion - Team Interview WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Bitpanda is looking for a Senior Resilience Specialist to strengthen business continuity and disaster recovery capabilities.

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Our Sales team needs a dedicated data partner, and creator commerce https://kit.com/features/commerce (how creators monetize by selling digital products) is becoming a bigger part of how Kit and our creators scale. Kit is growing, so we're looking for a Senior Analytics Engineer to own Kit's sales and commerce data from end to end. Accurate sales data gives our team a clear picture of the pipeline and the confidence to make informed decisions. That’s what makes this role so important. Your primary focus will be Sales: the dbt models that turn our CRM data into trusted pipeline, deal, and funnel metrics, and the Omni dashboards our sales leader and Senior Revenue Operations Manager use to run the business. You'll also model creator commerce data, so we understand what creators sell and earn through Kit, and you'll pick up reporting work with our Product team, such as feature usage reporting. On a small data team, we step outside our usual lanes when the need is there, so the mix will shift over time. You'll build for two kinds of consumers: people and AI. Teammates increasingly answer their own questions by querying our semantic layer through Omni's AI and MCP connections to AI tools. That means your models, metric definitions, and documentation need to be clear and correct enough for an AI agent to use them without a data teammate in the loop. This is a full-time individual contributor role for someone who likes being close to the business, enjoys turning messy operational data into numbers people trust, and is happy to work on both the models and the dashboards that sit on top of them. When Sales and Product have clear, reliable data, we help more creators build more valuable businesses with Kit.   YOUR SUPPORT SYSTEM You'll report to Sam Umachi, Head of Data (Linkedin https://www.linkedin.com/in/samuelumachi/). Sales and RevOps are your primary partners, who will rely on the models and reporting you own. You'll also partner with our Product team on reporting for features like Visual Automations https://kit.com/features/automations and on how creators use Kit. Within our data team, you'll work alongside a Staff Analytics Engineer who owns org-wide semantic layer governance and modeling standards, a Senior Data Engineer who owns ingestion and pipelines, and a Senior Business Analytics Partner focused on revenue opportunities. This role has no direct reports.   WHAT YOU'LL DO - First Week: Work through our onboarding curriculum in Notion and meet the data team, our Senior Revenue Operations Manager, the sales team, and your product partners. Get set up in our core tools: dbt Cloud, GitHub, Amazon Redshift, Omni, HubSpot, Linear, Hightouch and Slack. Set up your AI-assisted development environment and learn the shared AI workflows our data team uses. Open and merge your first small pull request so you learn our review and deployment flow early. - First Month: Map how HubSpot objects (deals, pipelines and stages, companies, contacts, and owners) flow into our dbt models, and document the gaps. Take over day-to-day ownership of the sales models and Omni dashboards that teammates have been covering. Audit current sales reporting and list where definitions differ or numbers don't reconcile. Get familiar with how commerce data (products creators sell and the revenue they earn through Kit) lands in the warehouse today. Agree with RevOps and Sales on the most important questions they need answered. Review teammates' pull requests and contribute to our shared SQL, dbt, and documentation standards. Share a written reflection with the team on what you've learned and where you'd focus first. - First Six Months: Ship and maintain well-tested, documented dbt models for core sales metrics, such as pipeline, deal velocity, stage conversion, win rates, and the sales-led funnel. Expose those metrics through the Omni semantic layer, working within the team's governance standards. Rebuild or refresh the core sales dashboards so pipeline reviews and forecasting conversations run on numbers that don't need manual reconciliation. Resolve competing sales metric definitions by writing down the options and tradeoffs, aligning with Sales and RevOps, and documenting the outcome. Model creator-level commerce data, such as products sold, revenue earned through Kit, and conversion, in partnership with data engineering. Write semantic layer descriptions, metric definitions, and documentation that let Omni's AI and MCP-connected AI tools answer routine sales questions correctly, and test them against real questions from Sales, RevOps and Product. Get Sales to the point where routine questions are answered through self-serve, whether in Omni dashboards, Omni's AI, or AI tools connected over MCP, rather than one-off requests. - First Year: Be the recognized owner of Kit's sales data, the person Sales and RevOps go to first and trust without second-guessing. Give our revenue analysis work the sales and commerce models it depends on, so deeper questions about pipeline health and creator earnings can be answered quickly, thereby enabling us to make creators more successful. Leave your domains well documented and well tested, legible to new teammates, stakeholders, and the AI agents that query our semantic layer. Help raise the team's modeling quality through code review, pairing, and sharing what you learn.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Deep dbt experience. You build modular, tested, documented dbt projects, and you're comfortable with incremental models, snapshots, macros, CI, and scheduled jobs in dbt Cloud or similar. - Advanced SQL. You reason carefully about grain, joins, and window functions, and you write queries that are readable and performant on a cloud warehouse. - Data modeling for sales and GTM. You can model deals, pipeline stages and their history, ownership changes, and funnel conversion into clean, reusable structures. You are opinionated on Kimball standards and when a concept should be a fact or dimension. - CRM data fluency. You know how sales data behaves in a CRM, including stage changes, backdated edits, and custom properties. HubSpot is preferred, but other CRM experience (e.g. Salesforce) applies just as well. We care most that you recognize common CRM patterns. - AI-assisted development. You use AI code editors and agents (such as Cursor, Claude Code, Codex, or similar) every day, and you validate their output with tests, query results, and review before anything ships. - Clear written communication. You explain metric definitions, tradeoffs, and data caveats in plain language that Sales, RevOps, and Product partners understand. - BI and semantic layer experience. You can build dashboards and semantic models in Omni, Looker, or a similar BI tool, and you design metric definitions that people and AI tools can both query correctly. - Git-based workflows. You keep pull requests small and well described, and you give thoughtful code review. - Nice to have: Redshift performance tuning (sort and distribution keys), Python for scripting or API pulls, reverse ETL, and experience with product event, billing, payments, or ecommerce data. Experiences - Around 7 or more years in analytics engineering or data engineering where you personally shipped production data models. - Several years of hands-on work building and maintaining production dbt projects. - Working directly with sales teams and RevOps, and owning reporting they relied on to run the business. - Owning a data domain over time and evolving its models as the business and its questions changed. - Working at a SaaS company, ideally one with both a self-serve and a sales-led motion. Commerce, payments, or creator economy experience is a plus, not a requirement. - Working on a small or remote team where you were trusted to make decisions independently. Traits - Ownership and follow-through. You treat your data domains as yours. You notice problems before stakeholders do, close the loop on requests, and finish what you start. - Judgment. You match rigor to the decision at hand, know when a quick answer is enough and when a request should become a durable model, and say so clearly. - Flexibility. You're glad to step outside your primary area when another team needs help, and you balance that work against your core commitments openly. - Teach everything you know. You document as you go, pair generously, and help stakeholders understand the data well enough to use it on their own. - Work in public. You share progress, open questions, and decisions in writing where the team can see them, including what didn't work. - Creator success is our success. You remember who's on the other end. A wrong number in a pipeline review means Sales spends time on the wrong creators, and that shapes how carefully you work. - Do it with excellence. You test your work, review it carefully, and don't ship a number you can't defend. - Candor with care. You're comfortable pushing back when a request won't answer the real question, and you do it in a way that builds trust.   WHAT WON'T SET YOU UP FOR SUCCESS - Needing detailed specs or a highly structured environment before you can start. - Discomfort with ambiguity. Some of our sales and commerce definitions are still evolving, and you'll help settle them. - Needing several layers of approval to make modeling decisions within your domain. - Wanting to work only on dashboards, or only on pipelines, rather than across the transformation and BI layers. - Wanting a strictly fixed scope. Sales comes first, but you'll pick up Product or other work when the business needs it. - Wanting mostly greenfield work. Much of this role is improving sales models and dashboards that already exist. - Preferring to take tickets as written rather than partnering with stakeholders on what they need. - Being skeptical of AI's capabilities, or using AI without good judgment and accountability. - Expecting a large data team with dedicated specialists for every part of the stack.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 4 ($172,000). Level is determined based on experience and our interview process.   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Technical interview (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares. You'll also build the playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with our infrastructure engineers as we run more of our sending in-house. A creator can't build a lasting business if their emails don't arrive, so this work connects directly to our mission. This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray. You don't wait for someone to tell you what needs fixing. You proactively spot opportunities, identify patterns, and take the initiative to improve deliverability before problems arise.   YOUR SUPPORT SYSTEM You'll report to Alyssa Dulin https://www.linkedin.com/in/alyssadulin/, Director of Creator Success, and collaborate closely with: - Our Deliverability team: a Deliverability Lead who supports our highest-value accounts and leads deliverability education, and a Deliverability Specialist who onboards and ramps up large senders moving to Kit - Our infrastructure engineers, who run Kit's sending infrastructure - Our compliance and anti-abuse engineers, who build the automated checks that keep spammers off Kit - Product Specialists and the Support team, who handle the front line and escalate deliverability issues to you - Customer Success Managers (we call them Creator Growth Managers at Kit), Sales and Migrations, and Product Managers   WHAT YOU'LL DO - First Week: Get set up in Kit, our admin tools, and our support and ticketing systems, and meet our distributed team in Get To Know You chats (GTKYs). Meet the deliverability team and get an introduction on the current projects. Read our deliverability playbooks and SOPs, and get access to the monitoring tools you'll use every day: Google Postmaster Tools, Microsoft SNDS, blocklist monitoring, and our internal delivery dashboards. - First Month: Shadow the Deliverability team and Product Specialists on deliverability tickets, account approvals, and abuse reports, then start answering queue tickets with review. Join the daily monitoring rotation (blocklist delisting, Postmaster and delivery monitoring) and the weekly Deliverability team meeting. Learn how account approvals, compliance flags, and our in-house sending platform work. By the end of the month, work deliverability tickets and abuse reports on your own and send your first delisting requests. Project: build a recurring report showing the trending deliverability ticket reasons so we understand what’s causing how to reduce friction for customers and how to solve it - First Six Months: Own the deliverability support queue for creators without a dedicated CGM: spam-folder placement, bounces, authentication and DMARC setup, and escalations from Product Specialists. Own compliance end to end, from new-account approvals and compliance flags to pausing or closing accounts that put our shared reputation at risk.Run Kit's abuse desk. You'll write and share a strategy that covers coverage, response-time targets, escalation paths, and quality checks, then put it in place so routine spam, phishing, and blocklist reports follow clear SOPs while you take the hardest cases yourself. Be the go-to contact for day-to-day mailbox provider issues with Microsoft, Gmail, Yahoo, Comcast, and regional providers, and write an incident runbook for blocklistings and provider throttling. Track the queue with a simple scorecard (volume, first response time, and escalation rate) and share what you learn with the team. Run training sessions for Support and ship your first process or AI improvements, like cleaner ticket categorization or better account data for our AI support agent, so more deliverability tickets get solved without escalation.. - First Year: Deliverability support is faster and more consistent for every creator on Kit, including the ones who never talk to a CGM. Your playbooks, help center articles, and AI-assisted workflows are what Support, CGMs, and contractors reach for first, and fewer tickets need to come to you. You've led at least one cross-team fix with infrastructure for a recurring problem you spotted in the queue, such as an alert when a creator's domain authentication breaks or a check for sudden signup spikes. You're helping shape the internal tooling and alerting our in-house sending needs, and you take part in industry groups like M3AAWG.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills Must haves - Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), plus the ability to read raw message headers and SMTP bounce and deferral codes - Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, and others) and their delisting processes - A clear understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds - Data fluency: you can pull bounce, complaint, and engagement data together, find the root cause, and explain it so others can act on it - Hands-on abuse handling: you can work an abuse report or escalation start to finish, from finding the account and assessing the evidence to acting, replying to the reporter, and documenting the decision - Process building: you can turn repeat work into SOPs, playbooks, and quality checks that a contractor or teammate can follow - Clear, calm written communication with creators, teammates, and postmasters - Using AI tools to research, summarize, and draft, and helping teammates do the same, with the judgment to keep a person on final compliance calls Nice-to-haves: - Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, or SQL and BI tools like Mode) - Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns - Familiarity with CAN-SPAM, CASL, and GDPR as they apply to marketing email - Experience with Intercom, HubSpot, or a similar ticketing tool - Experience building or tuning AI support workflows or macros Experiences Must-haves: - 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender - Handling escalated customer tickets end to end, including with customers who are frustrated - Making account-level compliance or abuse decisions, such as approving, suspending, or closing accounts - Working an abuse desk or abuse mailbox directly: spam and phishing complaints, provider and blocklist reports, and escalations - Leading the fix for a recurring deliverability or compliance problem that needed help from more than one team Nice-to-haves: - Supporting senders on shared IP pools at an ESP - Setting abuse or trust and safety strategy, or directing contractors or vendors on a support or abuse queue - Working directly with mailbox provider postmaster teams - Participating in M3AAWG or other industry groups - Creating educational content, like help docs, training, workshops, or podcasts - Working with creators, digital entrepreneurs, or small businesses Traits - You pick up problems that fall between teams without waiting for permission, and you follow them through until they're closed. - You test a hypothesis against the evidence before you act, and you frame problems clearly enough that others trust your analysis. - You protect the reputation every creator shares while staying fair and kind to the creator in front of you, and you help them understand the reasoning behind a decision. - You turn what you learn into docs, templates, and training that others use, and you adjust how you teach to fit the audience. - You hold a high bar for your work, and you push back respectfully, with data, when something puts our reputation at risk, even when Sales or leadership would prefer a different answer. - You share in-progress work and risks early so the team can solve problems together.   WHAT WON'T SET YOU UP FOR SUCCESS - Treating deliverability as a set of macros rather than an investigation that needs judgment - Discomfort saying no to a creator or a teammate when our shared reputation is at stake - Waiting for someone to assign you work when you can already see the problem - Needing a fixed playbook, since our sending stack and processes are changing as we bring more sending in-house - Keeping knowledge in your head instead of writing it down for the next person - Preferring to work without AI tools   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory. For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 3 ($118,000 USD). Level is determined based on experience and our interview process.   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: India Workplace: OnSite WHAT YOU'LL DO - Build and operate cloud infrastructure across AWS, Azure and GCP using Terraform and Terragrunt. - Manage Kubernetes platforms and application delivery using Docker, Helm, Argo CD and GitOps. - Own and improve CI/CD workflows, including builds, automated testing, preview environments, image publishing, deployments and rollbacks. - Monitor production systems through metrics, logs and traces; improve alerting, runbooks, capacity planning and incident response. - Strengthen platform reliability, security, networking, access management, secrets handling, backups and disaster recovery. - Build automation and self-service tools that make it easier and safer for engineering teams to deploy and operate services. - Partner with product and AI teams to productionize workloads and integrate model providers and supporting services. WHAT WE'RE LOOKING FOR - 8+ years of hands-on experience in DevOps, SRE or platform engineering. - Strong practical experience with AWS, Terraform, Kubernetes, Docker and CI/CD systems. - Experience with Helm, Argo CD and GitOps-based delivery. - Solid understanding of Linux, networking, cloud security and production observability. - Ability to automate operational work using Python, Bash or similar tools. - Experience with Azure or GCP is an advantage. - Experience supporting AI workloads, model integrations or data-intensive systems is a plus. - Clear communication in Hebrew and English, strong ownership and a collaborative approach. - Comfortable operating in a fast-moving startup and supporting production systems. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Job description: Design and run cloud infrastructure for a 24/7 DeFi protocol: CI/CD with controlled releases and rollbacks, infrastructure as code, monitoring and alerting across services and blockchain RPC integrations, incident response and disaster-recovery testing.

Мы ищем специалиста, который будет работать на стыке backend-разработки, распределённого хранения Git и миграции данных между платформами. Основной профиль: CI/CD и интеграции (фокус на new-cicd, очереди, внешние системы).